Period
to 21 November 2017

The median annual salary for a Support Analyst was £27,250 in advertised job vacancies in Leeds during the 6 months to 21 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 124 57 108
Rank change year-on-year -67 +51 -33
Permanent jobs requiring a Support Analyst 106 238 186
As % of all permanent IT jobs advertised in Leeds 2.13% 4.41% 2.68%
As % of the Job Titles category 2.19% 4.50% 2.75%
Number of salaries quoted 96 212 155
Leeds median annual salary £27,250 £28,000 £27,500
Median salary % change year-on-year -2.68% +1.82% +5.77%
10th Percentile £19,375 £20,250 £21,175
90th Percentile £37,500 £40,000 £38,250
West Yorkshire median annual salary £25,500 £28,000 £27,500
% change year-on-year -8.93% +1.82% +10.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Leeds. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Leeds
Permanent vacancies in Leeds with a recognized job title 4836 5292 6775
% of permanent IT jobs with a recognized job title 97.07% 98.04% 97.75%
Number of salaries quoted 4089 4563 5453
Leeds median annual salary £45,000 £42,500 £42,500
Median salary % change year-on-year +5.88% - +6.25%
10th Percentile £27,000 £25,750 £26,250
90th Percentile £62,500 £62,500 £60,000
West Yorkshire median annual salary £42,500 £42,500 £40,000
% change year-on-year - +6.25% -

Support Analyst
Job Vacancy Trend in Leeds

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in Leeds.

Job vacancy trend for Support Analyst in Leeds

Support Analyst
Salary Trend in Leeds

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in Leeds.

Salary trend for Support Analyst in Leeds

Support Analyst
Salary Histogram in Leeds

The salary distribution of IT jobs citing Support Analyst in Leeds over the 6 months to 21 November 2017.

Salary histogram for Support Analyst in Leeds

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Leeds

For the 6 months to 21 November 2017, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Leeds region featuring Support Analyst in the job title.

1 61 (57.55%) Windows
2 52 (49.06%) Microsoft
3 50 (47.17%) SQL
4 42 (39.62%) Active Directory
5 37 (34.91%) Windows Server
6 35 (33.02%) Microsoft Office
7 25 (23.58%) SQL Server
8 22 (20.75%) ITIL
8 22 (20.75%) Windows Server 2012
8 22 (20.75%) Windows Server 2008
9 18 (16.98%) TCP/IP
9 18 (16.98%) Windows 7
10 17 (16.04%) Citrix
11 15 (14.15%) DNS
11 15 (14.15%) DHCP
11 15 (14.15%) Office 365
12 14 (13.21%) Finance
13 13 (12.26%) MS Exchange
14 12 (11.32%) Windows Server 2003
15 11 (10.38%) CRM
15 11 (10.38%) SharePoint
15 11 (10.38%) .NET
16 10 (9.43%) T-SQL
16 10 (9.43%) Terminal Services
17 9 (8.49%) Legal
17 9 (8.49%) Change Management
18 8 (7.55%) Remote Desktop
18 8 (7.55%) Mentoring
18 8 (7.55%) Android
18 8 (7.55%) Service Delivery

Support Analyst Skill Set
Co-occurring IT Skills in Leeds by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (12.26%) MS Exchange
2 11 (10.38%) SharePoint
3 8 (7.55%) IIS
4 3 (2.83%) Apache
4 3 (2.83%) Confluence
4 3 (2.83%) Exchange Server 2010
4 3 (2.83%) Tomcat
5 2 (1.89%) Exchange Server 2003
5 2 (1.89%) Exchange Server 2013
5 2 (1.89%) IBM Domino
5 2 (1.89%) IBM Notes
6 1 (0.94%) Skype for Business
Applications
1 35 (33.02%) Microsoft Office
2 2 (1.89%) Microsoft Excel
3 1 (0.94%) Microsoft PowerPoint
Business Applications
1 3 (2.83%) Dynamics CRM
2 1 (0.94%) Aligne
2 1 (0.94%) Dynamics NAV
2 1 (0.94%) Maximo
2 1 (0.94%) NetSuite
2 1 (0.94%) Unit4 Business World
Cloud Services
1 15 (14.15%) Office 365
2 7 (6.60%) Microsoft Azure
3 2 (1.89%) OneDrive
Communications & Networking
1 18 (16.98%) TCP/IP
2 15 (14.15%) DHCP
2 15 (14.15%) DNS
3 8 (7.55%) Remote Desktop
4 7 (6.60%) LAN
4 7 (6.60%) WAN
5 6 (5.66%) Internet
5 6 (5.66%) VoIP
5 6 (5.66%) VPN
6 5 (4.72%) 3G
6 5 (4.72%) Wi-Fi
7 3 (2.83%) Intranet
8 2 (1.89%) Firewall
8 2 (1.89%) MPLS
8 2 (1.89%) Skype
8 2 (1.89%) VLAN
9 1 (0.94%) SAN
9 1 (0.94%) WebEx
Database & Business Intelligence
1 25 (23.58%) SQL Server
2 6 (5.66%) SQL Server 2008
3 5 (4.72%) Crystal Reports
4 2 (1.89%) Oracle Database
4 2 (1.89%) SQL Server 2012
4 2 (1.89%) SQL Server 2014
5 1 (0.94%) SQL Server 2016
5 1 (0.94%) SQL Server Analysis Services
5 1 (0.94%) SQL Server Integration Services
5 1 (0.94%) SQL Server Reporting Services
Development Applications
1 4 (3.77%) JIRA
2 3 (2.83%) Jenkins
3 1 (0.94%) Team Foundation Server
General
1 14 (13.21%) Finance
2 9 (8.49%) Legal
3 7 (6.60%) Telecoms
4 2 (1.89%) Law
4 2 (1.89%) Local Government
5 1 (0.94%) Advertising
5 1 (0.94%) Automotive
5 1 (0.94%) Back Office
Libraries, Frameworks & Software Standards
1 11 (10.38%) .NET
2 5 (4.72%) ASP.NET
2 5 (4.72%) ODBC
3 4 (3.77%) CSS
3 4 (3.77%) HTML
3 4 (3.77%) Web Services
4 3 (2.83%) ASP.NET MVC
4 3 (2.83%) XML
Miscellaneous
1 5 (4.72%) Driving Licence
1 5 (4.72%) Smartphone
2 4 (3.77%) Client/Server
3 3 (2.83%) Analytical Skills
4 2 (1.89%) Computer Science
5 1 (0.94%) CCTV
5 1 (0.94%) Clustering
5 1 (0.94%) iPhone
5 1 (0.94%) iSeries
5 1 (0.94%) Management Information System
5 1 (0.94%) Mobile Computing
5 1 (0.94%) PKI
Operating Systems
1 61 (57.55%) Windows
2 37 (34.91%) Windows Server
3 22 (20.75%) Windows Server 2008
3 22 (20.75%) Windows Server 2012
4 18 (16.98%) Windows 7
5 12 (11.32%) Windows Server 2003
6 8 (7.55%) Android
7 5 (4.72%) Windows 10
8 4 (3.77%) Windows 2000 Server
9 3 (2.83%) Apple iOS
9 3 (2.83%) Unix
9 3 (2.83%) Windows 8
10 1 (0.94%) CentOS
10 1 (0.94%) Linux
10 1 (0.94%) Red Hat Enterprise Linux
10 1 (0.94%) Windows 2000
10 1 (0.94%) Windows Vista
10 1 (0.94%) Windows XP
Processes & Methodologies
1 22 (20.75%) ITIL
2 11 (10.38%) CRM
3 9 (8.49%) Change Management
4 8 (7.55%) Mentoring
4 8 (7.55%) Service Delivery
4 8 (7.55%) Stakeholder Management
5 5 (4.72%) Document Management
5 5 (4.72%) Workflow
6 4 (3.77%) Agile Software Development
6 4 (3.77%) Business Process Improvement
6 4 (3.77%) ERP
6 4 (3.77%) Process Improvement
6 4 (3.77%) Release Management
6 4 (3.77%) User Acceptance Testing
7 3 (2.83%) Change Control
7 3 (2.83%) Coaching
7 3 (2.83%) Continuous Integration
7 3 (2.83%) High Availability
7 3 (2.83%) Problem Management
7 3 (2.83%) Service Desk Management
Programming Languages
1 50 (47.17%) SQL
2 10 (9.43%) T-SQL
3 8 (7.55%) C#
4 6 (5.66%) JavaScript
5 4 (3.77%) Java
6 2 (1.89%) C
7 1 (0.94%) PL/SQL
Qualifications
1 7 (6.60%) Degree
2 5 (4.72%) ITIL Certification
2 5 (4.72%) ITIL Foundation Certificate
2 5 (4.72%) Microsoft Certification
3 4 (3.77%) MCITP
3 4 (3.77%) MCP
3 4 (3.77%) MCSA
3 4 (3.77%) MCSE
4 2 (1.89%) MCDST
4 2 (1.89%) MCTS
5 1 (0.94%) Computer Science Degree
5 1 (0.94%) MOS
Quality Assurance & Compliance
1 8 (7.55%) SLA
2 2 (1.89%) ISO 9001
2 2 (1.89%) ISO/IEC 27001
System Software
1 42 (39.62%) Active Directory
2 10 (9.43%) Terminal Services
3 5 (4.72%) Virtual Desktop
3 5 (4.72%) VMware Infrastructure
4 3 (2.83%) Hyper-V
5 2 (1.89%) Microsoft Virtual Server
5 2 (1.89%) Terminal Server
5 2 (1.89%) Virtual Servers
6 1 (0.94%) XenApp
6 1 (0.94%) XenDesktop
6 1 (0.94%) XenServer
Systems Management
1 3 (2.83%) SCCM
2 2 (1.89%) Norton AntiVirus
3 1 (0.94%) Backup Exec
3 1 (0.94%) DameWare
3 1 (0.94%) Microsoft Data Protection Manager
3 1 (0.94%) SCOM
3 1 (0.94%) ServiceCenter
3 1 (0.94%) Symantec Endpoint Protection
Vendors
1 52 (49.06%) Microsoft
2 17 (16.04%) Citrix
3 8 (7.55%) Oracle
4 5 (4.72%) Apple
4 5 (4.72%) iManage
4 5 (4.72%) McAfee
4 5 (4.72%) Sophos
4 5 (4.72%) VMware
5 3 (2.83%) Sun
5 3 (2.83%) Symantec
6 2 (1.89%) Altiris
6 2 (1.89%) Avaya
6 2 (1.89%) Capita
6 2 (1.89%) Lotus
6 2 (1.89%) Veritas
7 1 (0.94%) CommVault
7 1 (0.94%) HP
7 1 (0.94%) Infor
7 1 (0.94%) Red Hat
7 1 (0.94%) Veeam