Period
to 7 December 2019

The median annual salary for a Support Analyst was £26,500 in advertised job vacancies in West Yorkshire during the 6 months to 7 December 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
Yorkshire > West Yorkshire
6 months to
7 Dec 2019
Same period 2018 Same period 2017
Rank 116 121 96
Rank change year-on-year +5 -25 -24
Permanent jobs requiring a Support Analyst 92 114 184
As % of all permanent IT jobs advertised in West Yorkshire 2.21% 2.18% 2.72%
As % of the Job Titles category 2.27% 2.24% 2.79%
Number of salaries quoted 82 90 161
West Yorkshire median annual salary £26,500 £27,000 £25,000
Median salary % change year-on-year -1.85% +8.00% -10.71%
10th Percentile £20,525 £19,900 £18,500
90th Percentile £42,425 £38,750 £35,000
Yorkshire median annual salary £24,500 £25,000 £26,000
% change year-on-year -2.00% -3.85% -3.70%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in West Yorkshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Yorkshire
Permanent vacancies in West Yorkshire with a recognized job title 4,053 5,089 6,598
% of permanent IT jobs with a recognized job title 97.45% 97.17% 97.57%
Number of salaries quoted 3,387 4,231 5,592
West Yorkshire median annual salary £45,000 £42,500 £42,500
Median salary % change year-on-year +5.88% - -
10th Percentile £26,250 £25,000 £26,250
90th Percentile £68,750 £62,500 £60,000
Yorkshire median annual salary £45,000 £42,500 £42,000
% change year-on-year +5.88% +1.19% +5.00%

Support Analyst
Job Vacancy Trend in West Yorkshire

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in West Yorkshire.

Job vacancy trend for Support Analyst in West Yorkshire

Support Analyst
Salary Trend in West Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in West Yorkshire.

Salary trend for Support Analyst in West Yorkshire

Support Analyst
Salary Histogram in West Yorkshire

The salary distribution of IT jobs citing Support Analyst in West Yorkshire over the 6 months to 7 December 2019.

Salary histogram for Support Analyst in West Yorkshire

Support Analyst
Job Locations in West Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the West Yorkshire region over the 6 months to 7 December 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Leeds -2 43 £28,250 +4.63% 17
Wetherby +3 21 £24,500 +2.08% 1
Bradford +16 6 £31,250 -8.09%
Huddersfield +8 6 £20,000 -27.93% 1
Wakefield +5 6 £34,000 +70.00%
Knottingley - 4 £40,000 -
Castleford - 1 £23,500 -
Support Analyst
Yorkshire

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in West Yorkshire

For the 6 months to 7 December 2019, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Yorkshire region featuring Support Analyst in the job title.

1 57 (61.96%) Microsoft
2 55 (59.78%) Windows
3 39 (42.39%) SQL
4 33 (35.87%) Finance
5 32 (34.78%) Problem-Solving
6 26 (28.26%) Active Directory
7 24 (26.09%) VB
8 23 (25.00%) .NET
9 18 (19.57%) Windows Server
10 17 (18.48%) VB.NET
10 17 (18.48%) B2B
11 16 (17.39%) ITIL
12 15 (16.30%) Microsoft Office
13 14 (15.22%) SQL Server
14 13 (14.13%) ITSM
14 13 (14.13%) Office 365
15 11 (11.96%) PowerShell
16 10 (10.87%) Windows Server 2012
16 10 (10.87%) Analytical Skills
16 10 (10.87%) Citrix
17 9 (9.78%) Windows 8
18 8 (8.70%) Azure
18 8 (8.70%) SharePoint
19 7 (7.61%) SLA
19 7 (7.61%) Visual Studio
19 7 (7.61%) Change Management
20 6 (6.52%) EPoS
20 6 (6.52%) Scrum
20 6 (6.52%) VMware
20 6 (6.52%) DNS

Support Analyst Skill Set
Co-occurring IT Skills in West Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (8.70%) SharePoint
2 5 (5.43%) IIS
3 2 (2.17%) Exchange Server 2013
3 2 (2.17%) MS Exchange
3 2 (2.17%) SharePoint 2010
3 2 (2.17%) SharePoint 2013
4 1 (1.09%) Apache
4 1 (1.09%) Tomcat
Applications
1 15 (16.30%) Microsoft Office
2 1 (1.09%) Microsoft Excel
Business Applications
1 3 (3.26%) Dynamics AX
2 2 (2.17%) SAP HR
2 2 (2.17%) SAP Payroll
3 1 (1.09%) Dynamics CRM
3 1 (1.09%) Elite 3E
3 1 (1.09%) Q-Pulse
3 1 (1.09%) SAP S/4HANA
Cloud Services
1 13 (14.13%) Office 365
2 8 (8.70%) Azure
3 3 (3.26%) Dynamics 365
4 2 (2.17%) AWS
4 2 (2.17%) SaaS
5 1 (1.09%) SuccessFactors
Communications & Networking
1 6 (6.52%) DNS
1 6 (6.52%) LAN
1 6 (6.52%) VoIP
1 6 (6.52%) WAN
2 5 (5.43%) DHCP
2 5 (5.43%) Firewall
2 5 (5.43%) TCP/IP
2 5 (5.43%) VLAN
3 2 (2.17%) HTTP
3 2 (2.17%) VSAN
3 2 (2.17%) Wireless
4 1 (1.09%) SMTP
4 1 (1.09%) VPN
4 1 (1.09%) Wi-Fi
Database & Business Intelligence
1 14 (15.22%) SQL Server
2 5 (5.43%) SQL Server 2016
3 3 (3.26%) SQL Server Reporting Services
4 1 (1.09%) Amazon Redshift
4 1 (1.09%) Azure SQL Data Warehouse
4 1 (1.09%) Azure SQL Database
4 1 (1.09%) Crystal Reports
4 1 (1.09%) Data Warehouse
4 1 (1.09%) DB2
4 1 (1.09%) Event Store
4 1 (1.09%) RDBMS
4 1 (1.09%) Relational Database
4 1 (1.09%) SQL Server 2008
4 1 (1.09%) SQL Server Integration Services
Development Applications
1 7 (7.61%) Visual Studio
2 4 (4.35%) LINQPad
General
1 33 (35.87%) Finance
2 5 (5.43%) Retail
3 4 (4.35%) Legal
4 3 (3.26%) Law
4 3 (3.26%) Manufacturing
5 2 (2.17%) Back Office
5 2 (2.17%) Telecoms
6 1 (1.09%) Public Sector
Libraries, Frameworks & Software Standards
1 23 (25.00%) .NET
2 4 (4.35%) ASP.NET
2 4 (4.35%) LINQ
3 3 (3.26%) HTML
4 2 (2.17%) CSS
4 2 (2.17%) Spring
5 1 (1.09%) .NET Framework
5 1 (1.09%) COM
5 1 (1.09%) EDI
5 1 (1.09%) MSMQ
5 1 (1.09%) RabbitMQ
5 1 (1.09%) SAP XI
5 1 (1.09%) Web Services
5 1 (1.09%) XML
Miscellaneous
1 10 (10.87%) Analytical Skills
2 6 (6.52%) EPoS
3 2 (2.17%) Client/Server
3 2 (2.17%) Driving Licence
3 2 (2.17%) Self-Motivation
4 1 (1.09%) Data Centre
4 1 (1.09%) Distributed Denial-of-Service
4 1 (1.09%) Enterprise Software
4 1 (1.09%) Replication
Operating Systems
1 55 (59.78%) Windows
2 18 (19.57%) Windows Server
3 10 (10.87%) Windows Server 2012
4 9 (9.78%) Windows 8
5 5 (5.43%) Windows 7
6 4 (4.35%) Windows 10
7 3 (3.26%) Linux
8 1 (1.09%) AIX
8 1 (1.09%) Apple iOS
8 1 (1.09%) Unix
8 1 (1.09%) Windows Server 2003
8 1 (1.09%) Windows XP
Processes & Methodologies
1 32 (34.78%) Problem-Solving
2 17 (18.48%) B2B
3 16 (17.39%) ITIL
4 13 (14.13%) ITSM
5 7 (7.61%) Change Management
6 6 (6.52%) Kanban
6 6 (6.52%) Scrum
7 5 (5.43%) Service Delivery
8 4 (4.35%) Continuous Improvement
8 4 (4.35%) ERP
8 4 (4.35%) Information Security
8 4 (4.35%) Performance Monitoring
9 3 (3.26%) Change Control
10 2 (2.17%) Agile Software Development
10 2 (2.17%) Data Management
10 2 (2.17%) DevOps
10 2 (2.17%) Mentoring
10 2 (2.17%) Penetration Testing
10 2 (2.17%) Performance Tuning
10 2 (2.17%) Statistics
Programming Languages
1 39 (42.39%) SQL
2 24 (26.09%) VB
3 17 (18.48%) VB.NET
4 11 (11.96%) PowerShell
5 5 (5.43%) C#
6 2 (2.17%) Java
6 2 (2.17%) Perl
6 2 (2.17%) PHP
6 2 (2.17%) Python
7 1 (1.09%) C++
7 1 (1.09%) VBA
7 1 (1.09%) X++
Qualifications
1 2 (2.17%) ITIL Certification
1 2 (2.17%) MCSE
1 2 (2.17%) Microsoft Certification
2 1 (1.09%) CCA
2 1 (1.09%) CCNA
2 1 (1.09%) Cisco Certification
2 1 (1.09%) Citrix Certification
2 1 (1.09%) Computer Science Degree
2 1 (1.09%) Degree
2 1 (1.09%) MCITP
2 1 (1.09%) MCP
2 1 (1.09%) PMI Certification
2 1 (1.09%) PMP
2 1 (1.09%) Security Cleared
Quality Assurance & Compliance
1 7 (7.61%) SLA
2 2 (2.17%) QA
System Software
1 26 (28.26%) Active Directory
2 5 (5.43%) XenApp
3 3 (3.26%) VMware Infrastructure
4 2 (2.17%) Firmware
4 2 (2.17%) Hyper-V
4 2 (2.17%) Microsoft Virtual Server
4 2 (2.17%) Virtual Servers
4 2 (2.17%) VMware NSX
4 2 (2.17%) vSphere
5 1 (1.09%) Citrix Hypervisor
Systems Management
1 2 (2.17%) vRealize
2 1 (1.09%) SCOM
Vendors
1 57 (61.96%) Microsoft
2 10 (10.87%) Citrix
3 6 (6.52%) VMware
4 4 (4.35%) Cisco
4 4 (4.35%) RedGate
5 3 (3.26%) SAP
6 2 (2.17%) Dell
6 2 (2.17%) Juniper
6 2 (2.17%) Meraki
6 2 (2.17%) Nintex
6 2 (2.17%) Sage
6 2 (2.17%) SonicWALL
6 2 (2.17%) Sophos
7 1 (1.09%) Dell Compellent
7 1 (1.09%) IBM
7 1 (1.09%) Oracle