Period
to 14 November 2018

The median annual salary for a Support Analyst was £27,000 in advertised job vacancies in West Yorkshire during the 6 months to 14 November 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
Yorkshire > West Yorkshire
6 months to
14 Nov 2018
Same period 2017 Same period 2016
Rank 121 86 65
Rank change year-on-year -35 -21 +51
Permanent jobs requiring a Support Analyst 116 213 310
As % of all permanent IT jobs advertised in West Yorkshire 2.12% 3.12% 4.05%
As % of the Job Titles category 2.19% 3.20% 4.12%
Number of salaries quoted 91 180 279
West Yorkshire median annual salary £27,000 £26,000 £28,000
Median salary % change year-on-year +3.85% -7.14% +1.82%
10th Percentile £20,000 £19,000 £20,200
90th Percentile £38,750 £35,000 £39,000
Yorkshire median annual salary £26,500 £26,000 £27,000
% change year-on-year +1.92% -3.70% -1.82%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in West Yorkshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Yorkshire
Permanent vacancies in West Yorkshire with a recognized job title 5,302 6,652 7,525
% of permanent IT jobs with a recognized job title 96.84% 97.44% 98.20%
Number of salaries quoted 4,386 5,602 6,490
West Yorkshire median annual salary £42,500 £42,500 £42,250
Median salary % change year-on-year - +0.59% +5.63%
10th Percentile £25,000 £26,250 £26,000
90th Percentile £62,500 £61,250 £63,750
Yorkshire median annual salary £42,500 £41,000 £40,000
% change year-on-year +3.66% +2.50% -

Support Analyst
Job Vacancy Trend in West Yorkshire

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in West Yorkshire.

Job vacancy trend for Support Analyst in West Yorkshire

Support Analyst
Salary Trend in West Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in West Yorkshire.

Salary trend for Support Analyst in West Yorkshire

Support Analyst
Salary Histogram in West Yorkshire

The salary distribution of IT jobs citing Support Analyst in West Yorkshire over the 6 months to 14 November 2018.

Salary histogram for Support Analyst in West Yorkshire

Support Analyst
Job Locations in West Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the West Yorkshire region over the 6 months to 14 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Leeds -12 71 £27,250 - 7
Wakefield -16 12 £20,000 -9.09% 1
Bradford -22 8 £34,000 +36.00% 1
Wetherby +1 7 £24,000 -
Huddersfield -2 4 £27,750 +26.14% 1
Batley - 3 £18,000 -
Halifax +4 1 £30,000 -
Keighley 0 1 - -
Support Analyst
Yorkshire

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in West Yorkshire

For the 6 months to 14 November 2018, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Yorkshire region featuring Support Analyst in the job title.

1 56 (48.28%) Microsoft
2 53 (45.69%) Windows
3 44 (37.93%) SQL
4 34 (29.31%) Active Directory
5 33 (28.45%) ITIL
6 29 (25.00%) Microsoft Office
6 29 (25.00%) Problem-Solving
7 28 (24.14%) Windows Server
7 28 (24.14%) Finance
7 28 (24.14%) SQL Server
8 19 (16.38%) SLA
9 18 (15.52%) DNS
10 15 (12.93%) DHCP
10 15 (12.93%) .NET
10 15 (12.93%) Analytical Skills
11 14 (12.07%) Windows Server 2012
11 14 (12.07%) Self-Motivation
11 14 (12.07%) QA
12 13 (11.21%) IIS
12 13 (11.21%) MS Exchange
13 12 (10.34%) Replication
13 12 (10.34%) Retail
14 11 (9.48%) TCP/IP
15 10 (8.62%) VMware
15 10 (8.62%) e-Learning
15 10 (8.62%) Office 365
16 9 (7.76%) SAP
16 9 (7.76%) VBA
17 8 (6.90%) ERP
17 8 (6.90%) Firewall

Support Analyst Skill Set
Co-occurring IT Skills in West Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (11.21%) IIS
1 13 (11.21%) MS Exchange
2 6 (5.17%) Exchange Server 2013
3 4 (3.45%) Exchange Server 2010
3 4 (3.45%) SharePoint
3 4 (3.45%) Skype for Business
4 3 (2.59%) Tomcat
5 2 (1.72%) OpenEdge
6 1 (0.86%) SharePoint 2013
Applications
1 29 (25.00%) Microsoft Office
2 5 (4.31%) Microsoft Excel
3 2 (1.72%) Microsoft PowerPoint
Business Applications
1 4 (3.45%) Dynamics AX
2 3 (2.59%) SAP CO
2 3 (2.59%) SAP FI
2 3 (2.59%) SAP FI/CO
3 1 (0.86%) Carpe Diem
3 1 (0.86%) Elite 3E
3 1 (0.86%) iTrent
3 1 (0.86%) NetSuite
3 1 (0.86%) Remedy ITSM
3 1 (0.86%) ResourceLink
3 1 (0.86%) Sage 200
3 1 (0.86%) SAP Business One
3 1 (0.86%) SAP HR
3 1 (0.86%) SnowdropKCS
3 1 (0.86%) Visualfiles
Cloud Services
1 10 (8.62%) Office 365
2 6 (5.17%) SaaS
3 3 (2.59%) Microsoft Azure
4 2 (1.72%) Dynamics 365
5 1 (0.86%) Amazon AWS
5 1 (0.86%) Azure Active Directory
5 1 (0.86%) Cloud Computing
Communications & Networking
1 18 (15.52%) DNS
2 15 (12.93%) DHCP
3 11 (9.48%) TCP/IP
4 8 (6.90%) Firewall
5 7 (6.03%) Network Security
6 6 (5.17%) iSCSI
6 6 (5.17%) LAN
6 6 (5.17%) SAN
7 5 (4.31%) WAN
8 4 (3.45%) Skype
8 4 (3.45%) Wi-Fi
9 2 (1.72%) VPN
9 2 (1.72%) Wireless
10 1 (0.86%) DSL
10 1 (0.86%) EIGRP
10 1 (0.86%) Extranet
10 1 (0.86%) Internet
10 1 (0.86%) Intranet
10 1 (0.86%) LLU
10 1 (0.86%) OSPF
Database & Business Intelligence
1 28 (24.14%) SQL Server
2 6 (5.17%) SQL Server 2008
3 3 (2.59%) RDBMS
3 3 (2.59%) Relational Database
4 2 (1.72%) Azure SQL Database
4 2 (1.72%) DB2
4 2 (1.72%) SQL Server Integration Services
4 2 (1.72%) SQL Server Reporting Services
5 1 (0.86%) Amazon Redshift
5 1 (0.86%) Azure SQL Data Warehouse
5 1 (0.86%) Crystal Reports
5 1 (0.86%) Data Warehouse
5 1 (0.86%) MySQL
5 1 (0.86%) Power BI
Development Applications
1 5 (4.31%) Git (software)
1 5 (4.31%) SQL Server Management Studio (SSMS)
1 5 (4.31%) Team Foundation Server
1 5 (4.31%) Visual Studio
1 5 (4.31%) Visual Studio Tools for Office
2 1 (0.86%) JIRA
2 1 (0.86%) VSS/SourceSafe
General
1 28 (24.14%) Finance
2 12 (10.34%) Retail
3 7 (6.03%) Banking
4 5 (4.31%) Advertising
4 5 (4.31%) Back Office
5 3 (2.59%) Legal
5 3 (2.59%) Local Government
5 3 (2.59%) Telecoms
6 2 (1.72%) Manufacturing
7 1 (0.86%) Law
7 1 (0.86%) Marketing
7 1 (0.86%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 15 (12.93%) .NET
2 5 (4.31%) ASP.NET
2 5 (4.31%) Web Services
2 5 (4.31%) XML
3 4 (3.45%) EDI
4 2 (1.72%) MSMQ
4 2 (1.72%) RabbitMQ
5 1 (0.86%) COM
5 1 (0.86%) CSS
5 1 (0.86%) HTML
5 1 (0.86%) JSON
5 1 (0.86%) JSON Schema
5 1 (0.86%) ODBC
Miscellaneous
1 15 (12.93%) Analytical Skills
2 14 (12.07%) Self-Motivation
3 12 (10.34%) Replication
4 10 (8.62%) e-Learning
5 5 (4.31%) CCTV
6 4 (3.45%) Data Centre
6 4 (3.45%) Fintech
7 3 (2.59%) Driving Licence
8 2 (1.72%) Video Conferencing
9 1 (0.86%) AS400
9 1 (0.86%) Computer Science
9 1 (0.86%) Enterprise Software
9 1 (0.86%) NHS
9 1 (0.86%) PKI
9 1 (0.86%) User Experience
Operating Systems
1 53 (45.69%) Windows
2 28 (24.14%) Windows Server
3 14 (12.07%) Windows Server 2012
4 8 (6.90%) Windows 7
5 7 (6.03%) Windows 10
6 6 (5.17%) Windows Server 2003
7 4 (3.45%) Linux
8 3 (2.59%) Android
8 3 (2.59%) Windows Server 2008
9 2 (1.72%) Unix
10 1 (0.86%) AIX
10 1 (0.86%) Apple iOS
10 1 (0.86%) Windows 2000 Server
10 1 (0.86%) Windows XP
Processes & Methodologies
1 33 (28.45%) ITIL
2 29 (25.00%) Problem-Solving
3 8 (6.90%) ERP
4 7 (6.03%) Incident Management
4 7 (6.03%) Service Management
5 6 (5.17%) B2B
5 6 (5.17%) Customer Requirements
5 6 (5.17%) Problem Management
6 5 (4.31%) Business Analysis
6 5 (4.31%) Data Privacy
6 5 (4.31%) ITSM
6 5 (4.31%) Process Improvement
6 5 (4.31%) Root Cause Analysis
6 5 (4.31%) Service Delivery
7 4 (3.45%) Continuous Improvement
7 4 (3.45%) Data Protection
7 4 (3.45%) ITIL V3
7 4 (3.45%) Migration
7 4 (3.45%) Patch Management
7 4 (3.45%) Virtual Environments
Programming Languages
1 44 (37.93%) SQL
2 9 (7.76%) VBA
3 8 (6.90%) PowerShell
4 7 (6.03%) T-SQL
5 6 (5.17%) C#
5 6 (5.17%) VB
6 5 (4.31%) Java
7 2 (1.72%) C
7 2 (1.72%) JavaScript
8 1 (0.86%) Bash Shell
8 1 (0.86%) Python
8 1 (0.86%) VBScript
8 1 (0.86%) X++
Qualifications
1 8 (6.90%) Microsoft Certification
2 3 (2.59%) ITIL Certification
2 3 (2.59%) MCITP
2 3 (2.59%) MCSE
3 2 (1.72%) Degree
3 2 (1.72%) MCP
3 2 (1.72%) MCSA
4 1 (0.86%) CCNA
4 1 (0.86%) Cisco Certification
Quality Assurance & Compliance
1 19 (16.38%) SLA
2 14 (12.07%) QA
3 2 (1.72%) ISO/IEC 27001
3 2 (1.72%) PMO
4 1 (0.86%) ISO 14001
4 1 (0.86%) ISO 9001
4 1 (0.86%) ISO/IEC 20000
System Software
1 34 (29.31%) Active Directory
2 5 (4.31%) VMware Infrastructure
3 3 (2.59%) Terminal Server
3 3 (2.59%) Terminal Services
4 2 (1.72%) BitLocker
4 2 (1.72%) Hyper-V
5 1 (0.86%) Virtual Desktop
Systems Management
1 8 (6.90%) SCCM
2 4 (3.45%) WSUS
3 2 (1.72%) Microsoft Intune
3 2 (1.72%) SCOM
4 1 (0.86%) McAfee ePO
4 1 (0.86%) NetBackup
4 1 (0.86%) Symantec Endpoint Protection
4 1 (0.86%) WhatsUp Gold
Vendors
1 56 (48.28%) Microsoft
2 10 (8.62%) VMware
3 9 (7.76%) SAP
4 6 (5.17%) Citrix
4 6 (5.17%) Oracle
5 5 (4.31%) HP
5 5 (4.31%) McAfee
6 3 (2.59%) Cisco
6 3 (2.59%) Veeam
7 2 (1.72%) Apple
7 2 (1.72%) Epicor
7 2 (1.72%) Infor
7 2 (1.72%) Polycom
7 2 (1.72%) Remedy
7 2 (1.72%) Sage
7 2 (1.72%) SonicWALL
7 2 (1.72%) Symantec
8 1 (0.86%) Forcepoint
8 1 (0.86%) NGA Human Resources
8 1 (0.86%) SolarWinds