Period
to 23 January 2019

The median annual salary for a Support Analyst was £27,000 in advertised job vacancies in West Yorkshire during the 6 months to 23 January 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
Yorkshire > West Yorkshire
6 months to
23 Jan 2019
Same period 2018 Same period 2017
Rank 112 116 72
Rank change year-on-year +4 -44 +27
Permanent jobs requiring a Support Analyst 118 152 258
As % of all permanent IT jobs advertised in West Yorkshire 2.45% 2.26% 3.55%
As % of the Job Titles category 2.52% 2.32% 3.63%
Number of salaries quoted 95 140 228
West Yorkshire median annual salary £27,000 £25,000 £27,500
Median salary % change year-on-year +8.00% -9.09% +10.00%
10th Percentile £18,400 £18,475 £20,775
90th Percentile £38,750 £37,550 £40,000
Yorkshire median annual salary £24,500 £26,000 £26,000
% change year-on-year -5.77% - +1.96%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in West Yorkshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Yorkshire
Permanent vacancies in West Yorkshire with a recognized job title 4,677 6,554 7,105
% of permanent IT jobs with a recognized job title 97.23% 97.66% 97.84%
Number of salaries quoted 3,924 5,584 6,145
West Yorkshire median annual salary £43,000 £42,500 £42,000
Median salary % change year-on-year +1.18% +1.19% +2.44%
10th Percentile £26,000 £26,750 £25,850
90th Percentile £62,500 £60,000 £62,500
Yorkshire median annual salary £42,500 £42,000 £40,000
% change year-on-year +1.19% +5.00% -

Support Analyst
Job Vacancy Trend in West Yorkshire

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in West Yorkshire.

Job vacancy trend for Support Analyst in West Yorkshire

Support Analyst
Salary Trend in West Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in West Yorkshire.

Salary trend for Support Analyst in West Yorkshire

Support Analyst
Salary Histogram in West Yorkshire

The salary distribution of IT jobs citing Support Analyst in West Yorkshire over the 6 months to 23 January 2019.

Salary histogram for Support Analyst in West Yorkshire

Support Analyst
Job Locations in West Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the West Yorkshire region over the 6 months to 23 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Leeds +32 74 £27,000 -5.26% 13
Bradford +16 12 £34,000 +54.55% 1
Wetherby -5 7 £24,000 -4.00%
Wakefield -16 6 £20,500 -6.82%
Huddersfield -8 4 £27,750 +26.14% 3
Batley - 3 £18,000 -
Ilkley - 2 £26,000 -
Keighley +5 1 - -
Halifax -1 1 £30,000 +9.09%
Support Analyst
Yorkshire

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in West Yorkshire

For the 6 months to 23 January 2019, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Yorkshire region featuring Support Analyst in the job title.

1 53 (44.92%) Windows
2 51 (43.22%) Microsoft
3 44 (37.29%) SQL
4 39 (33.05%) Active Directory
5 30 (25.42%) SQL Server
5 30 (25.42%) ITIL
6 26 (22.03%) Finance
6 26 (22.03%) Windows Server
7 24 (20.34%) Problem-Solving
7 24 (20.34%) Microsoft Office
8 21 (17.80%) SLA
9 18 (15.25%) DNS
10 16 (13.56%) .NET
11 15 (12.71%) DHCP
11 15 (12.71%) MS Exchange
12 14 (11.86%) QA
13 13 (11.02%) Firewall
13 13 (11.02%) SAP
13 13 (11.02%) Analytical Skills
13 13 (11.02%) Self-Motivation
14 12 (10.17%) IIS
14 12 (10.17%) TCP/IP
15 11 (9.32%) LAN
15 11 (9.32%) Windows Server 2012
16 10 (8.47%) Windows 10
16 10 (8.47%) Windows 7
16 10 (8.47%) C#
17 9 (7.63%) Replication
17 9 (7.63%) VMware
18 8 (6.78%) Office 365

Support Analyst Skill Set
Co-occurring IT Skills in West Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (12.71%) MS Exchange
2 12 (10.17%) IIS
3 4 (3.39%) Exchange Server 2010
3 4 (3.39%) Exchange Server 2013
4 3 (2.54%) SharePoint
4 3 (2.54%) Skype for Business
4 3 (2.54%) Tomcat
5 2 (1.69%) OpenEdge
6 1 (0.85%) SAP Portal
Applications
1 24 (20.34%) Microsoft Office
2 5 (4.24%) Microsoft Excel
3 1 (0.85%) Microsoft PowerPoint
Business Applications
1 5 (4.24%) SAP CO
1 5 (4.24%) SAP FI
1 5 (4.24%) SAP FI/CO
2 4 (3.39%) SAP MM
3 3 (2.54%) SAP SD
4 2 (1.69%) SAP HR
4 2 (1.69%) SAP Payroll
4 2 (1.69%) Visualfiles
5 1 (0.85%) Dynamics AX
5 1 (0.85%) Infor LN
5 1 (0.85%) NetSuite
5 1 (0.85%) Sage 200
5 1 (0.85%) SAP Business One
Cloud Services
1 8 (6.78%) Office 365
2 6 (5.08%) SaaS
3 4 (3.39%) Microsoft Azure
4 3 (2.54%) Amazon AWS
5 1 (0.85%) Cloud Computing
Communications & Networking
1 18 (15.25%) DNS
2 15 (12.71%) DHCP
3 13 (11.02%) Firewall
4 12 (10.17%) TCP/IP
5 11 (9.32%) LAN
6 8 (6.78%) Network Security
6 8 (6.78%) WAN
7 7 (5.93%) iSCSI
7 7 (5.93%) SAN
7 7 (5.93%) Wi-Fi
8 3 (2.54%) Skype
8 3 (2.54%) Wireless
9 2 (1.69%) Cisco IOS
9 2 (1.69%) VPN
10 1 (0.85%) FTP
10 1 (0.85%) HTTP
10 1 (0.85%) Internet
10 1 (0.85%) SMTP
10 1 (0.85%) VoIP
10 1 (0.85%) Wireshark
Database & Business Intelligence
1 30 (25.42%) SQL Server
2 6 (5.08%) SQL Server 2008
3 3 (2.54%) RDBMS
3 3 (2.54%) Relational Database
4 2 (1.69%) Azure SQL Database
4 2 (1.69%) DB2
4 2 (1.69%) SQL Server Integration Services
5 1 (0.85%) Amazon Redshift
5 1 (0.85%) Azure SQL Data Warehouse
5 1 (0.85%) Data Warehouse
5 1 (0.85%) MySQL
5 1 (0.85%) Power BI
5 1 (0.85%) SQL Server Reporting Services
Development Applications
1 6 (5.08%) Visual Studio
2 3 (2.54%) Git (software)
2 3 (2.54%) SQL Server Management Studio (SSMS)
2 3 (2.54%) Team Foundation Server
2 3 (2.54%) Visual Studio Team System
2 3 (2.54%) Visual Studio Tools for Office
3 1 (0.85%) JIRA
3 1 (0.85%) VSS/SourceSafe
General
1 26 (22.03%) Finance
2 6 (5.08%) Back Office
3 5 (4.24%) Advertising
3 5 (4.24%) Banking
4 4 (3.39%) Retail
5 3 (2.54%) Local Government
5 3 (2.54%) Manufacturing
5 3 (2.54%) Telecoms
Libraries, Frameworks & Software Standards
1 16 (13.56%) .NET
2 6 (5.08%) XML
3 4 (3.39%) ASP.NET
3 4 (3.39%) EDI
3 4 (3.39%) Web Services
4 2 (1.69%) MSMQ
4 2 (1.69%) RabbitMQ
5 1 (0.85%) .NET Framework
5 1 (0.85%) COM
5 1 (0.85%) CSS
5 1 (0.85%) HTML
5 1 (0.85%) JSON
5 1 (0.85%) JSON Schema
5 1 (0.85%) REST
5 1 (0.85%) SAP PI
5 1 (0.85%) SOAP
5 1 (0.85%) XSLT
Miscellaneous
1 13 (11.02%) Analytical Skills
1 13 (11.02%) Self-Motivation
2 9 (7.63%) Replication
3 8 (6.78%) e-Learning
4 5 (4.24%) CCTV
5 4 (3.39%) Fintech
5 4 (3.39%) Management Information System
6 2 (1.69%) Data Centre
6 2 (1.69%) Enterprise Software
6 2 (1.69%) Learning Management System
6 2 (1.69%) Video Conferencing
7 1 (0.85%) AS400
7 1 (0.85%) PKI
7 1 (0.85%) User Experience
Operating Systems
1 53 (44.92%) Windows
2 26 (22.03%) Windows Server
3 11 (9.32%) Windows Server 2012
4 10 (8.47%) Windows 10
4 10 (8.47%) Windows 7
5 7 (5.93%) Windows Server 2008
6 5 (4.24%) Android
6 5 (4.24%) Linux
6 5 (4.24%) Windows Server 2003
7 4 (3.39%) Unix
8 3 (2.54%) Windows 8
9 2 (1.69%) Mac OS
10 1 (0.85%) AIX
10 1 (0.85%) Apple iOS
10 1 (0.85%) Windows XP
Processes & Methodologies
1 30 (25.42%) ITIL
2 24 (20.34%) Problem-Solving
3 8 (6.78%) Incident Management
4 7 (5.93%) Logistics
4 7 (5.93%) Service Delivery
5 6 (5.08%) Agile Software Development
5 6 (5.08%) B2B
5 6 (5.08%) Customer Requirements
5 6 (5.08%) Problem Management
6 5 (4.24%) Change Management
6 5 (4.24%) Data Privacy
6 5 (4.24%) ERP
6 5 (4.24%) ITSM
6 5 (4.24%) Process Improvement
6 5 (4.24%) Root Cause Analysis
7 4 (3.39%) Business Analysis
7 4 (3.39%) Business Intelligence
7 4 (3.39%) Data Protection
7 4 (3.39%) Service Management
7 4 (3.39%) Stakeholder Management
Programming Languages
1 44 (37.29%) SQL
2 10 (8.47%) C#
3 7 (5.93%) PowerShell
4 6 (5.08%) Java
4 6 (5.08%) VB
4 6 (5.08%) VBA
5 5 (4.24%) ABAP
6 4 (3.39%) T-SQL
7 2 (1.69%) C
8 1 (0.85%) ActionScript
8 1 (0.85%) ActionScript 2.0
8 1 (0.85%) Bash Shell
8 1 (0.85%) JavaScript
8 1 (0.85%) Python
8 1 (0.85%) VBScript
8 1 (0.85%) XPath
Qualifications
1 6 (5.08%) Microsoft Certification
2 4 (3.39%) CCNA
2 4 (3.39%) Cisco Certification
2 4 (3.39%) ITIL Certification
3 3 (2.54%) Degree
3 3 (2.54%) ITIL Foundation Certificate
3 3 (2.54%) MCITP
3 3 (2.54%) MCSA
4 2 (1.69%) CCNP
4 2 (1.69%) MCP
5 1 (0.85%) MCSE
5 1 (0.85%) Network+ Certification
5 1 (0.85%) Numerate Degree
5 1 (0.85%) SC Cleared
5 1 (0.85%) Security Cleared
Quality Assurance & Compliance
1 21 (17.80%) SLA
2 14 (11.86%) QA
3 1 (0.85%) PMO
System Software
1 39 (33.05%) Active Directory
2 4 (3.39%) VMware Infrastructure
3 3 (2.54%) Hyper-V
3 3 (2.54%) Terminal Server
4 2 (1.69%) BitLocker
4 2 (1.69%) Terminal Services
Systems Management
1 8 (6.78%) SCCM
2 4 (3.39%) WSUS
3 2 (1.69%) Microsoft Intune
3 2 (1.69%) SCOM
4 1 (0.85%) DameWare
4 1 (0.85%) McAfee ePO
4 1 (0.85%) ServiceCenter
4 1 (0.85%) WhatsUp Gold
Vendors
1 51 (43.22%) Microsoft
2 13 (11.02%) SAP
3 9 (7.63%) VMware
4 6 (5.08%) Cisco
4 6 (5.08%) Citrix
4 6 (5.08%) HP
5 5 (4.24%) Oracle
6 4 (3.39%) Apple
6 4 (3.39%) McAfee
6 4 (3.39%) Meraki
7 3 (2.54%) Avaya
7 3 (2.54%) F5
7 3 (2.54%) SonicWALL
7 3 (2.54%) Veeam
8 2 (1.69%) Aruba
8 2 (1.69%) Infor
8 2 (1.69%) Juniper
8 2 (1.69%) LexisNexis
8 2 (1.69%) Polycom
8 2 (1.69%) Sage