Period
to 24 September 2018

The median annual salary for a Support Analyst was £27,000 in advertised job vacancies in West Yorkshire during the 6 months to 24 September 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
Yorkshire > West Yorkshire
6 months to
24 Sep 2018
Same period 2017 Same period 2016
Rank 118 79 67
Rank change year-on-year -39 -12 +39
Permanent jobs requiring a Support Analyst 128 230 313
As % of all permanent IT jobs advertised in West Yorkshire 2.22% 3.39% 4.03%
As % of the Job Titles category 2.29% 3.48% 4.11%
Number of salaries quoted 106 186 270
West Yorkshire median annual salary £27,000 £27,500 £25,250
Median salary % change year-on-year -1.82% +8.91% -8.18%
10th Percentile £20,000 £19,250 £20,000
90th Percentile £42,500 £35,000 £37,550
Yorkshire median annual salary £27,000 £28,000 £26,250
% change year-on-year -3.57% +6.67% -4.55%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in West Yorkshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Yorkshire
Permanent vacancies in West Yorkshire with a recognized job title 5,578 6,603 7,617
% of permanent IT jobs with a recognized job title 96.87% 97.35% 98.13%
Number of salaries quoted 4,651 5,555 6,434
West Yorkshire median annual salary £45,000 £42,500 £40,000
Median salary % change year-on-year +5.88% +6.25% -
10th Percentile £25,000 £26,250 £25,750
90th Percentile £63,750 £61,250 £62,500
Yorkshire median annual salary £42,500 £41,500 £40,000
% change year-on-year +2.41% +3.75% -

Support Analyst
Job Vacancy Trend in West Yorkshire

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in West Yorkshire.

Job vacancy trend for Support Analyst in West Yorkshire

Support Analyst
Salary Trend in West Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in West Yorkshire.

Salary trend for Support Analyst in West Yorkshire

Support Analyst
Salary Histogram in West Yorkshire

The salary distribution of IT jobs citing Support Analyst in West Yorkshire over the 6 months to 24 September 2018.

Salary histogram for Support Analyst in West Yorkshire

Support Analyst
Job Locations in West Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the West Yorkshire region over the 6 months to 24 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Leeds -22 75 £27,500 - 5
Wakefield -11 22 £21,500 -4.44% 1
Wetherby +2 8 £24,000 -4.00% 1
Huddersfield - 5 £26,000 - 5
Bradford -20 3 £19,000 -24.00%
Castleford - 2 £18,000 -
Batley - 2 £18,000 -
Keighley -3 1 - -
Support Analyst
Yorkshire

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in West Yorkshire

For the 6 months to 24 September 2018, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Yorkshire region featuring Support Analyst in the job title.

1 65 (50.78%) Windows
2 53 (41.41%) Microsoft
3 47 (36.72%) SQL
4 36 (28.13%) Problem-Solving
5 34 (26.56%) Microsoft Office
5 34 (26.56%) ITIL
6 33 (25.78%) Finance
7 32 (25.00%) SQL Server
8 30 (23.44%) Active Directory
9 26 (20.31%) Windows Server
10 22 (17.19%) .NET
11 18 (14.06%) Analytical Skills
12 17 (13.28%) Self-Motivation
12 17 (13.28%) DNS
13 16 (12.50%) SLA
13 16 (12.50%) Replication
14 14 (10.94%) Retail
14 14 (10.94%) MS Exchange
14 14 (10.94%) DHCP
15 13 (10.16%) TCP/IP
16 12 (9.38%) VMware
16 12 (9.38%) QA
17 11 (8.59%) Change Management
17 11 (8.59%) T-SQL
17 11 (8.59%) IIS
18 10 (7.81%) Service Management
18 10 (7.81%) e-Learning
18 10 (7.81%) Incident Management
18 10 (7.81%) SQL Server 2008
18 10 (7.81%) Office 365

Support Analyst Skill Set
Co-occurring IT Skills in West Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (10.94%) MS Exchange
2 11 (8.59%) IIS
3 8 (6.25%) Exchange Server 2013
4 5 (3.91%) SharePoint
5 4 (3.13%) Exchange Server 2010
6 2 (1.56%) Skype for Business
7 1 (0.78%) SharePoint 2013
Applications
1 34 (26.56%) Microsoft Office
2 4 (3.13%) Microsoft Excel
3 1 (0.78%) Microsoft PowerPoint
Business Applications
1 4 (3.13%) SAP CO
1 4 (3.13%) SAP FI
1 4 (3.13%) SAP FI/CO
2 3 (2.34%) Carpe Diem
2 3 (2.34%) Dynamics AX
2 3 (2.34%) Elite 3E
3 1 (0.78%) iTrent
3 1 (0.78%) NetSuite
3 1 (0.78%) Remedy ITSM
3 1 (0.78%) ResourceLink
3 1 (0.78%) Sage 200
3 1 (0.78%) SAP Business One
3 1 (0.78%) SAP HR
3 1 (0.78%) SnowdropKCS
3 1 (0.78%) Visualfiles
Cloud Services
1 10 (7.81%) Office 365
2 4 (3.13%) Microsoft Azure
2 4 (3.13%) SaaS
3 2 (1.56%) Dynamics 365
4 1 (0.78%) Amazon AWS
4 1 (0.78%) Azure Active Directory
4 1 (0.78%) Cloud Computing
Communications & Networking
1 17 (13.28%) DNS
2 14 (10.94%) DHCP
3 13 (10.16%) TCP/IP
4 5 (3.91%) LAN
5 4 (3.13%) iSCSI
5 4 (3.13%) Network Security
5 4 (3.13%) SAN
5 4 (3.13%) VoIP
5 4 (3.13%) WAN
6 3 (2.34%) Firewall
6 3 (2.34%) IP Telephony
6 3 (2.34%) RTP
6 3 (2.34%) VPN
7 2 (1.56%) DSL
7 2 (1.56%) Internet
7 2 (1.56%) LLU
7 2 (1.56%) Skype
7 2 (1.56%) Unified Communications
7 2 (1.56%) Wireless
8 1 (0.78%) GoToMeeting
Database & Business Intelligence
1 32 (25.00%) SQL Server
2 10 (7.81%) SQL Server 2008
3 3 (2.34%) Crystal Reports
3 3 (2.34%) DB2
3 3 (2.34%) Relational Database
4 2 (1.56%) RDBMS
4 2 (1.56%) SQL Server 2012
5 1 (0.78%) Amazon Redshift
5 1 (0.78%) Azure SQL Data Warehouse
5 1 (0.78%) Azure SQL Database
5 1 (0.78%) Data Warehouse
5 1 (0.78%) MySQL
5 1 (0.78%) Power BI
5 1 (0.78%) SQL Server 2014
5 1 (0.78%) SQL Server Reporting Services
Development Applications
1 5 (3.91%) Git (software)
1 5 (3.91%) SQL Server Management Studio (SSMS)
1 5 (3.91%) Team Foundation Server
1 5 (3.91%) Visual Studio
1 5 (3.91%) Visual Studio Tools for Office
2 1 (0.78%) JIRA
General
1 33 (25.78%) Finance
2 14 (10.94%) Retail
3 6 (4.69%) Banking
3 6 (4.69%) Legal
4 5 (3.91%) Advertising
4 5 (3.91%) Back Office
5 3 (2.34%) Marketing
5 3 (2.34%) Publishing
5 3 (2.34%) Telecoms
6 1 (0.78%) Law
6 1 (0.78%) Manufacturing
6 1 (0.78%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 22 (17.19%) .NET
2 6 (4.69%) Web Services
3 5 (3.91%) ASP.NET
3 5 (3.91%) EDI
3 5 (3.91%) XML
4 3 (2.34%) ODBC
5 1 (0.78%) COM
5 1 (0.78%) CSS
5 1 (0.78%) HTML
5 1 (0.78%) REST
5 1 (0.78%) SOAP
Miscellaneous
1 18 (14.06%) Analytical Skills
2 17 (13.28%) Self-Motivation
3 16 (12.50%) Replication
4 10 (7.81%) e-Learning
5 6 (4.69%) Data Centre
6 5 (3.91%) CCTV
7 3 (2.34%) Blackberry
7 3 (2.34%) CMDB
7 3 (2.34%) Driving Licence
7 3 (2.34%) Video Conferencing
8 2 (1.56%) Computer Science
8 2 (1.56%) Fintech
9 1 (0.78%) AS400
9 1 (0.78%) Enterprise Software
9 1 (0.78%) NHS
9 1 (0.78%) PKI
Operating Systems
1 65 (50.78%) Windows
2 26 (20.31%) Windows Server
3 10 (7.81%) Windows Server 2012
4 6 (4.69%) Windows 7
5 4 (3.13%) Linux
6 3 (2.34%) Apple iOS
6 3 (2.34%) OpenVMS
6 3 (2.34%) VMS
6 3 (2.34%) Windows 10
6 3 (2.34%) Windows Server 2003
7 2 (1.56%) Windows Server 2008
8 1 (0.78%) Unix
8 1 (0.78%) Windows 2000 Server
8 1 (0.78%) Windows XP
Processes & Methodologies
1 36 (28.13%) Problem-Solving
2 34 (26.56%) ITIL
3 11 (8.59%) Change Management
4 10 (7.81%) Incident Management
4 10 (7.81%) Service Management
5 8 (6.25%) B2B
5 8 (6.25%) Customer Requirements
6 7 (5.47%) ERP
7 6 (4.69%) ITSM
8 5 (3.91%) CRM
8 5 (3.91%) Problem Management
8 5 (3.91%) Root Cause Analysis
9 4 (3.13%) Configuration Management
9 4 (3.13%) DevOps
9 4 (3.13%) Migration
9 4 (3.13%) Order to Cash
9 4 (3.13%) Record to Report
9 4 (3.13%) Stakeholder Management
9 4 (3.13%) Virtual Environments
10 3 (2.34%) Asset Management
Programming Languages
1 47 (36.72%) SQL
2 11 (8.59%) T-SQL
3 8 (6.25%) C#
3 8 (6.25%) VB
3 8 (6.25%) VBA
4 6 (4.69%) PowerShell
5 2 (1.56%) JavaScript
6 1 (0.78%) Bash Shell
6 1 (0.78%) PL/SQL
6 1 (0.78%) Python
6 1 (0.78%) Shell Script
6 1 (0.78%) VB.NET
6 1 (0.78%) VBScript
6 1 (0.78%) X++
Qualifications
1 8 (6.25%) Microsoft Certification
2 4 (3.13%) Degree
2 4 (3.13%) ITIL Certification
3 3 (2.34%) A+ Certification
3 3 (2.34%) MCP
3 3 (2.34%) MCSE
4 2 (1.56%) CCNA
4 2 (1.56%) Cisco Certification
4 2 (1.56%) MCITP
5 1 (0.78%) MCSA
Quality Assurance & Compliance
1 16 (12.50%) SLA
2 12 (9.38%) QA
3 3 (2.34%) ISO/IEC 27001
4 2 (1.56%) ISO 14001
4 2 (1.56%) ISO 9001
4 2 (1.56%) ISO/IEC 20000
5 1 (0.78%) PMO
System Software
1 30 (23.44%) Active Directory
2 7 (5.47%) VMware Infrastructure
3 4 (3.13%) Terminal Services
4 3 (2.34%) Virtual Desktop
5 2 (1.56%) Virtual Machines
6 1 (0.78%) BitLocker
Systems Management
1 6 (4.69%) SCCM
2 5 (3.91%) WSUS
3 3 (2.34%) NetBackup
4 1 (0.78%) McAfee ePO
4 1 (0.78%) Symantec Endpoint Protection
Vendors
1 53 (41.41%) Microsoft
2 12 (9.38%) VMware
3 8 (6.25%) SAP
4 7 (5.47%) Citrix
5 6 (4.69%) HP
6 4 (3.13%) Oracle
7 3 (2.34%) Apple
7 3 (2.34%) iManage
7 3 (2.34%) McAfee
8 2 (1.56%) Cisco
8 2 (1.56%) Epicor
8 2 (1.56%) Infor
8 2 (1.56%) Remedy
8 2 (1.56%) Sage
8 2 (1.56%) SolarWinds
8 2 (1.56%) Symantec
9 1 (0.78%) Intel
9 1 (0.78%) Salesforce.com
9 1 (0.78%) Twitter
9 1 (0.78%) Unisys