Period
to 19 November 2017

The median annual salary for a Support Analyst was £26,000 in advertised job vacancies in West Yorkshire during the 6 months to 19 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
Yorkshire > West Yorkshire
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 88 66 102
Rank change year-on-year -22 +36 -40
Permanent jobs requiring a Support Analyst 207 304 254
As % of all permanent IT jobs advertised in West Yorkshire 3.09% 4.00% 2.75%
As % of the Job Titles category 3.17% 4.07% 2.81%
Number of salaries quoted 177 275 221
West Yorkshire median annual salary £26,000 £28,000 £27,500
Median salary % change year-on-year -7.14% +1.82% +10.00%
10th Percentile £19,000 £20,250 £19,000
90th Percentile £35,000 £40,000 £35,654
Yorkshire median annual salary £26,000 £27,000 £27,500
% change year-on-year -3.70% -1.82% +10.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in West Yorkshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Yorkshire
Permanent vacancies in West Yorkshire with a recognized job title 6530 7466 9042
% of permanent IT jobs with a recognized job title 97.38% 98.12% 97.76%
Number of salaries quoted 5509 6449 7308
West Yorkshire median annual salary £42,500 £42,500 £40,000
Median salary % change year-on-year - +6.25% -
10th Percentile £26,250 £26,000 £25,220
90th Percentile £61,250 £63,750 £60,000
Yorkshire median annual salary £41,250 £40,000 £40,000
% change year-on-year +3.13% - +6.67%

Support Analyst
Job Vacancy Trend in West Yorkshire

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in West Yorkshire.

Job vacancy trend for Support Analyst in West Yorkshire

Support Analyst
Salary Trend in West Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in West Yorkshire.

Salary trend for Support Analyst in West Yorkshire

Support Analyst
Salary Histogram in West Yorkshire

The salary distribution of IT jobs citing Support Analyst in West Yorkshire over the 6 months to 19 November 2017.

Salary histogram for Support Analyst in West Yorkshire

Support Analyst
Job Locations in West Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the West Yorkshire region over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Leeds -59 106 £27,250 -1.80% 2
Bradford +39 53 £25,000 -7.41%
Wakefield +15 20 £22,000 -2.22% 2
Keighley - 10 £32,500 -
Huddersfield +4 4 £22,000 -16.98% 1
Dewsbury -5 4 £27,500 -3.26%
Pontefract -4 3 £28,500 +14.00%
Halifax +19 2 - -
Wetherby +12 1 - -
Bingley - 1 £16,000 -
Knottingley - 1 £26,500 -
Support Analyst
Yorkshire

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in West Yorkshire

For the 6 months to 19 November 2017, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Yorkshire region featuring Support Analyst in the job title.

1 95 (45.89%) Windows
2 82 (39.61%) Microsoft
3 79 (38.16%) Active Directory
4 72 (34.78%) SQL
5 57 (27.54%) Windows Server
6 51 (24.64%) ITIL
7 42 (20.29%) Microsoft Office
8 41 (19.81%) Finance
9 38 (18.36%) Windows Server 2012
10 37 (17.87%) SQL Server
11 36 (17.39%) Windows Server 2008
12 30 (14.49%) DNS
13 29 (14.01%) MS Exchange
13 29 (14.01%) DHCP
13 29 (14.01%) Windows 7
14 27 (13.04%) SLA
15 26 (12.56%) IIS
16 25 (12.08%) TCP/IP
17 22 (10.63%) SharePoint
17 22 (10.63%) VMware
18 21 (10.14%) Office 365
19 20 (9.66%) Release Management
19 20 (9.66%) T-SQL
20 19 (9.18%) VMware Infrastructure
21 18 (8.70%) Stakeholder Management
21 18 (8.70%) Citrix
22 17 (8.21%) Analytical Skills
22 17 (8.21%) Internet
23 16 (7.73%) Root Cause Analysis
23 16 (7.73%) Remote Desktop

Support Analyst Skill Set
Co-occurring IT Skills in West Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 29 (14.01%) MS Exchange
2 26 (12.56%) IIS
3 22 (10.63%) SharePoint
4 11 (5.31%) Exchange Server 2010
5 4 (1.93%) Exchange Server 2003
6 3 (1.45%) Apache
6 3 (1.45%) Confluence
6 3 (1.45%) Tomcat
7 2 (0.97%) Exchange Server 2013
7 2 (0.97%) IBM Domino
7 2 (0.97%) IBM Notes
7 2 (0.97%) Skype for Business
Applications
1 42 (20.29%) Microsoft Office
2 6 (2.90%) Microsoft Excel
3 2 (0.97%) Microsoft Project
4 1 (0.48%) Microsoft PowerPoint
4 1 (0.48%) MS Visio
Business Applications
1 5 (2.42%) Dynamics CRM
2 2 (0.97%) Dynamics NAV
3 1 (0.48%) Aligne
3 1 (0.48%) Maximo
3 1 (0.48%) NetSuite
3 1 (0.48%) Sage 200
3 1 (0.48%) Unit4 Business World
Cloud Services
1 21 (10.14%) Office 365
2 8 (3.86%) Microsoft Azure
3 2 (0.97%) OneDrive
Communications & Networking
1 30 (14.49%) DNS
2 29 (14.01%) DHCP
3 25 (12.08%) TCP/IP
4 17 (8.21%) Internet
5 16 (7.73%) Remote Desktop
6 14 (6.76%) LAN
6 14 (6.76%) WAN
7 10 (4.83%) Firewall
7 10 (4.83%) VoIP
8 9 (4.35%) VLAN
9 7 (3.38%) VPN
10 6 (2.90%) Wi-Fi
11 5 (2.42%) 3G
12 3 (1.45%) Intranet
12 3 (1.45%) Skype
13 2 (0.97%) FTP
13 2 (0.97%) HTTP
13 2 (0.97%) MPLS
14 1 (0.48%) iSCSI
14 1 (0.48%) SAN
Database & Business Intelligence
1 37 (17.87%) SQL Server
2 7 (3.38%) SQL Server 2008
3 5 (2.42%) Crystal Reports
3 5 (2.42%) SQL Server Reporting Services
4 3 (1.45%) SQL Server 2012
5 2 (0.97%) Oracle Database
5 2 (0.97%) SQL Server 2014
6 1 (0.48%) Power BI
6 1 (0.48%) SQL Server 2016
6 1 (0.48%) SQL Server Analysis Services
6 1 (0.48%) SQL Server Integration Services
Development Applications
1 4 (1.93%) JIRA
2 3 (1.45%) Jenkins
3 2 (0.97%) Selenium
4 1 (0.48%) Team Foundation Server
General
1 41 (19.81%) Finance
2 9 (4.35%) Legal
2 9 (4.35%) Telecoms
3 8 (3.86%) Retail
4 3 (1.45%) Manufacturing
5 2 (0.97%) Banking
5 2 (0.97%) Law
5 2 (0.97%) Local Government
6 1 (0.48%) Advertising
6 1 (0.48%) Automotive
6 1 (0.48%) Back Office
Libraries, Frameworks & Software Standards
1 15 (7.25%) .NET
2 13 (6.28%) HTML
3 6 (2.90%) Web Services
4 5 (2.42%) ASP.NET
4 5 (2.42%) CSS
4 5 (2.42%) ODBC
4 5 (2.42%) XML
5 3 (1.45%) ASP.NET MVC
6 1 (0.48%) Middleware
Miscellaneous
1 17 (8.21%) Analytical Skills
2 12 (5.80%) Driving Licence
3 5 (2.42%) Replication
3 5 (2.42%) Smartphone
4 4 (1.93%) Client/Server
4 4 (1.93%) EPoS
5 3 (1.45%) Handset
6 2 (0.97%) Computer Science
6 2 (0.97%) Data Centre
6 2 (0.97%) Management Information System
7 1 (0.48%) CCTV
7 1 (0.48%) Clustering
7 1 (0.48%) iPhone
7 1 (0.48%) iSeries
7 1 (0.48%) Mobile Computing
7 1 (0.48%) PKI
Operating Systems
1 95 (45.89%) Windows
2 57 (27.54%) Windows Server
3 38 (18.36%) Windows Server 2012
4 36 (17.39%) Windows Server 2008
5 29 (14.01%) Windows 7
6 15 (7.25%) Windows Server 2003
7 12 (5.80%) Windows 10
8 11 (5.31%) Android
9 7 (3.38%) Windows 8
10 6 (2.90%) Apple iOS
11 4 (1.93%) Windows 2000 Server
11 4 (1.93%) Windows XP
12 3 (1.45%) Unix
12 3 (1.45%) Windows Phone
13 1 (0.48%) CentOS
13 1 (0.48%) Linux
13 1 (0.48%) Red Hat Enterprise Linux
13 1 (0.48%) Windows 2000
13 1 (0.48%) Windows Vista
Processes & Methodologies
1 51 (24.64%) ITIL
2 20 (9.66%) Release Management
3 18 (8.70%) Stakeholder Management
4 16 (7.73%) Root Cause Analysis
5 15 (7.25%) Change Management
5 15 (7.25%) CRM
6 12 (5.80%) ERP
6 12 (5.80%) Mentoring
6 12 (5.80%) Process Improvement
7 9 (4.35%) Incident Management
7 9 (4.35%) Problem Management
7 9 (4.35%) Service Delivery
8 8 (3.86%) Customer-Centricity
8 8 (3.86%) Stakeholder and Relationship Management
9 7 (3.38%) Project Management
10 6 (2.90%) Continuous Improvement
10 6 (2.90%) Disaster Recovery
10 6 (2.90%) Fault Analysis
10 6 (2.90%) Service Management
10 6 (2.90%) User Acceptance Testing
Programming Languages
1 72 (34.78%) SQL
2 20 (9.66%) T-SQL
3 12 (5.80%) C#
4 8 (3.86%) JavaScript
5 4 (1.93%) Java
6 3 (1.45%) PowerShell
7 2 (0.97%) C
8 1 (0.48%) PL/SQL
8 1 (0.48%) VB
8 1 (0.48%) VBScript
Qualifications
1 15 (7.25%) ITIL Foundation Certificate
2 12 (5.80%) Degree
3 9 (4.35%) Microsoft Certification
4 6 (2.90%) CCNA
4 6 (2.90%) Cisco Certification
5 5 (2.42%) ITIL Certification
6 4 (1.93%) MCITP
6 4 (1.93%) MCP
6 4 (1.93%) MCSA
6 4 (1.93%) MCSE
7 2 (0.97%) MCDST
7 2 (0.97%) MCTS
8 1 (0.48%) Computer Science Degree
8 1 (0.48%) MOS
Quality Assurance & Compliance
1 27 (13.04%) SLA
2 3 (1.45%) PMO
3 2 (0.97%) ISO 9001
3 2 (0.97%) ISO/IEC 27001
3 2 (0.97%) QA
System Software
1 79 (38.16%) Active Directory
2 19 (9.18%) VMware Infrastructure
3 14 (6.76%) Hyper-V
4 10 (4.83%) Terminal Services
5 7 (3.38%) vSphere
6 5 (2.42%) Virtual Desktop
7 4 (1.93%) VMware ESXi
8 2 (0.97%) Microsoft Virtual Server
8 2 (0.97%) Terminal Server
8 2 (0.97%) Virtual Servers
9 1 (0.48%) XenApp
9 1 (0.48%) XenDesktop
9 1 (0.48%) XenServer
Systems Management
1 8 (3.86%) NetBackup
2 6 (2.90%) Backup Exec
3 5 (2.42%) SCCM
3 5 (2.42%) WSUS
4 4 (1.93%) vCenter Server
5 2 (0.97%) Norton AntiVirus
5 2 (0.97%) SCOM
6 1 (0.48%) DameWare
6 1 (0.48%) Microsoft Data Protection Manager
6 1 (0.48%) ServiceCenter
6 1 (0.48%) Symantec Endpoint Protection
Vendors
1 82 (39.61%) Microsoft
2 22 (10.63%) VMware
3 18 (8.70%) Citrix
4 12 (5.80%) Veeam
5 9 (4.35%) Oracle
6 8 (3.86%) Apple
7 7 (3.38%) Cisco
8 6 (2.90%) Remedy
9 5 (2.42%) iManage
9 5 (2.42%) McAfee
9 5 (2.42%) NetApp
9 5 (2.42%) Sophos
9 5 (2.42%) Syncsort
10 4 (1.93%) Symantec
11 3 (1.45%) ServiceNow
11 3 (1.45%) Sun
12 2 (0.97%) Dell
12 2 (0.97%) HP
12 2 (0.97%) Lotus
12 2 (0.97%) Veritas