Period
to 22 November 2017

The median annual salary for a Service Desk Analyst was £24,000 in advertised job vacancies in Liverpool during the 6 months to 22 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
Merseyside > Liverpool
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 61 90 53
Rank change year-on-year +29 -37 +17
Permanent jobs requiring a Service Desk Analyst 9 5 14
As % of all permanent IT jobs advertised in Liverpool 1.17% 0.46% 2.11%
As % of the Job Titles category 1.24% 0.49% 2.17%
Number of salaries quoted 3 4 7
Liverpool median annual salary £24,000 £22,000 £20,000
Median salary % change year-on-year +9.09% +10.00% -
10th Percentile £21,600 £18,500 £18,400
90th Percentile £25,600 £25,500 £27,000
Merseyside median annual salary £23,250 £22,000 £20,000
% change year-on-year +5.68% +10.00% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Liverpool. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Liverpool
Permanent vacancies in Liverpool with a recognized job title 723 1018 645
% of permanent IT jobs with a recognized job title 94.14% 93.48% 97.43%
Number of salaries quoted 551 708 508
Liverpool median annual salary £41,000 £40,000 £40,000
Median salary % change year-on-year +2.50% - +3.90%
10th Percentile £27,500 £26,250 £22,750
90th Percentile £67,500 £57,500 £62,500
Merseyside median annual salary £40,000 £37,500 £40,000
% change year-on-year +6.67% -6.25% +3.90%

Service Desk Analyst
Job Vacancy Trend in Liverpool

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in Liverpool.

Job vacancy trend for Service Desk Analyst in Liverpool

Service Desk Analyst
Salary Trend in Liverpool

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in Liverpool.

Salary trend for Service Desk Analyst in Liverpool

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in Liverpool

For the 6 months to 22 November 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Liverpool region featuring Service Desk Analyst in the job title.

1 8 (88.89%) ITIL
2 7 (77.78%) Microsoft
3 5 (55.56%) Service Management
4 3 (33.33%) Active Directory
5 2 (22.22%) Windows
5 2 (22.22%) MS Exchange
5 2 (22.22%) Incident Management
5 2 (22.22%) Problem Management
5 2 (22.22%) Exchange Server 2010
5 2 (22.22%) Exchange Server 2013
5 2 (22.22%) ServiceNow
5 2 (22.22%) Windows Server
6 1 (11.11%) Continuous Improvement
6 1 (11.11%) Data Quality
6 1 (11.11%) Skype for Business
6 1 (11.11%) ISO/IEC 20000
6 1 (11.11%) Security Cleared
6 1 (11.11%) Statistics
6 1 (11.11%) Degree
6 1 (11.11%) German Language
6 1 (11.11%) SLA
6 1 (11.11%) Cisco
6 1 (11.11%) Management Information System
6 1 (11.11%) VMware
6 1 (11.11%) SharePoint
6 1 (11.11%) Oracle
6 1 (11.11%) Microsoft Office
6 1 (11.11%) Citrix
6 1 (11.11%) Remedy
6 1 (11.11%) Configuration Management

Service Desk Analyst Skill Set
Co-occurring IT Skills in Liverpool by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (22.22%) Exchange Server 2010
1 2 (22.22%) Exchange Server 2013
1 2 (22.22%) MS Exchange
2 1 (11.11%) SharePoint
2 1 (11.11%) Skype for Business
Applications
1 1 (11.11%) Microsoft Office
General
1 1 (11.11%) German Language
Miscellaneous
1 1 (11.11%) Management Information System
Operating Systems
1 2 (22.22%) Windows
1 2 (22.22%) Windows Server
Processes & Methodologies
1 8 (88.89%) ITIL
2 5 (55.56%) Service Management
3 2 (22.22%) Incident Management
3 2 (22.22%) Problem Management
4 1 (11.11%) Configuration Management
4 1 (11.11%) Continuous Improvement
4 1 (11.11%) Statistics
Qualifications
1 1 (11.11%) Degree
1 1 (11.11%) Security Cleared
Quality Assurance & Compliance
1 1 (11.11%) Data Quality
1 1 (11.11%) ISO/IEC 20000
1 1 (11.11%) Sarbanes-Oxley
1 1 (11.11%) SLA
System Software
1 3 (33.33%) Active Directory
Vendors
1 7 (77.78%) Microsoft
2 2 (22.22%) ServiceNow
3 1 (11.11%) Cisco
3 1 (11.11%) Citrix
3 1 (11.11%) Oracle
3 1 (11.11%) Remedy
3 1 (11.11%) VMware