The median annual salary for a Service Desk Analyst was £26,500 in advertised job vacancies in Liverpool during the 3 months to 29 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
Merseyside / Liverpool
3 months to
29 Mar 2017
Same period 2016 Same period 2015
Rank 42 53 50
Rank change year-on-year +11 -3  
Permanent jobs requiring a Service Desk Analyst 9 3 4
As % of all permanent IT jobs advertised in Liverpool 2.22% 0.76% 0.93%
As % of the Job Titles category 2.38% 0.77% 0.97%
Number of salaries quoted 9 3 4
Median salary £26,500 £27,500 £19,500
Median salary % change year-on-year -3.63% +41.02%  
90% offered a salary of more than £19,000 £22,700 £15,675
10% offered a salary of more than £28,400 £33,500 £22,100
UK excluding London median salary £22,500 £22,000 £21,750
% change year-on-year +2.27% +1.14%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in Liverpool. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
Liverpool
Permanent job vacancies with a job title containing a recognized job role 378 389 412
As % of all permanent IT job vacancies advertised in Liverpool 93.10% 98.98% 95.59%
Number of salaries quoted 295 312 324
Median salary £37,500 £37,500 £40,000
Median salary % change year-on-year - -6.25%  
90% offered a salary of more than £23,000 £26,000 £23,000
10% offered a salary of more than £62,000 £67,300 £60,000
UK excluding London median salary £41,500 £41,500 £40,000
% change year-on-year - +3.75%  

Service Desk Analyst
Job Vacancy Trend in Liverpool

The job posting trend of jobs advertised in Liverpool that featured Service Desk Analyst in the job title.

Job vacancy trend for Service Desk Analyst in Liverpool

Service Desk Analyst
Salary Trend in Liverpool

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in Liverpool.

Salary trend for Service Desk Analyst in Liverpool

Service Desk Analyst
Salary Histogram in Liverpool

The salary distribution of IT jobs citing Service Desk Analyst in Liverpool over the 3 months to 29 March 2017.

Salary histogram for Service Desk Analyst in Liverpool

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in Liverpool

For the 6 months to 29 March 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Liverpool region featuring Service Desk Analyst in the job title.

1 10 (71.43%) ITIL
2 9 (64.29%) SLA
3 6 (42.86%) CRM
3 6 (42.86%) Enterprise Software
4 5 (35.71%) Time Management
4 5 (35.71%) Active Directory
4 5 (35.71%) Windows
5 4 (28.57%) Microsoft
5 4 (28.57%) SC Cleared
5 4 (28.57%) Security Cleared
6 3 (21.43%) Patch Management
6 3 (21.43%) BPSS Clearance
6 3 (21.43%) Performance Monitoring
6 3 (21.43%) ITIL V3
6 3 (21.43%) Data Quality
6 3 (21.43%) Root Cause Analysis
6 3 (21.43%) Windows Server 2008
6 3 (21.43%) Problem Management
6 3 (21.43%) Manufacturing
6 3 (21.43%) Supplier Management
6 3 (21.43%) Incident Management
6 3 (21.43%) Degree
6 3 (21.43%) DNS
6 3 (21.43%) SQL
6 3 (21.43%) LAN
6 3 (21.43%) WAN
6 3 (21.43%) DHCP
6 3 (21.43%) Service Management
6 3 (21.43%) Service Delivery
6 3 (21.43%) Windows Server 2003

Service Desk Analyst Skill Set
Co-occurring IT Skills in Liverpool by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (14.29%) MS Exchange
2 1 (7.14%) Exchange Server 2010
2 1 (7.14%) Exchange Server 2013
2 1 (7.14%) GroupWise
2 1 (7.14%) SharePoint
2 1 (7.14%) SharePoint 2013
2 1 (7.14%) Skype for Business
Applications
1 2 (14.29%) MS Excel
2 1 (7.14%) MS Office
2 1 (7.14%) MS PowerPoint
Communications & Networking
1 3 (21.43%) DHCP
1 3 (21.43%) DNS
1 3 (21.43%) LAN
1 3 (21.43%) WAN
General
1 3 (21.43%) Manufacturing
2 2 (14.29%) Back Office
3 1 (7.14%) Finance
Miscellaneous
1 6 (42.86%) Enterprise Software
2 1 (7.14%) Computer Science
2 1 (7.14%) Management Information System
Operating Systems
1 5 (35.71%) Windows
2 3 (21.43%) Windows Server 2003
2 3 (21.43%) Windows Server 2008
3 1 (7.14%) Windows 10
3 1 (7.14%) Windows 7
3 1 (7.14%) Windows Server
Processes & Methodologies
1 10 (71.43%) ITIL
2 6 (42.86%) CRM
3 5 (35.71%) Time Management
4 3 (21.43%) Incident Management
4 3 (21.43%) ITIL V3
4 3 (21.43%) Patch Management
4 3 (21.43%) Performance Monitoring
4 3 (21.43%) Problem Management
4 3 (21.43%) Root Cause Analysis
4 3 (21.43%) Service Delivery
4 3 (21.43%) Service Management
4 3 (21.43%) Supplier Management
5 1 (7.14%) Configuration Management
5 1 (7.14%) Risk Assessment
5 1 (7.14%) Statistics
Programming Languages
1 3 (21.43%) SQL
Qualifications
1 4 (28.57%) SC Cleared
1 4 (28.57%) Security Cleared
2 3 (21.43%) BPSS Clearance
2 3 (21.43%) Degree
3 1 (7.14%) ITIL Certification
Quality Assurance & Compliance
1 9 (64.29%) SLA
2 3 (21.43%) Data Quality
System Software
1 5 (35.71%) Active Directory
2 2 (14.29%) XenApp
3 1 (7.14%) NDS
3 1 (7.14%) NetIQ eDirectory
Vendors
1 4 (28.57%) Microsoft
2 3 (21.43%) Remedy
3 2 (14.29%) Citrix
4 1 (7.14%) ServiceNow