The median annual salary for a Service Desk Analyst was £26,500 in advertised job vacancies in Merseyside during the 3 months to 28 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
North West / Merseyside
3 months to
28 Mar 2017
Same period 2016 Same period 2015
Rank 54 58 55
Rank change year-on-year +4 -3  
Permanent jobs requiring a Service Desk Analyst 9 3 4
As % of all permanent IT jobs advertised in Merseyside 1.59% 0.61% 0.81%
As % of the Job Titles category 1.69% 0.63% 0.84%
Number of salaries quoted 9 3 4
Median salary £26,500 £27,500 £19,500
Median salary % change year-on-year -3.63% +41.02%  
90% offered a salary of more than £19,000 £22,700 £15,675
10% offered a salary of more than £28,400 £33,500 £22,100
UK excluding London median salary £22,500 £22,000 £22,000
% change year-on-year +2.27% -  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in Merseyside. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
Merseyside
Permanent job vacancies with a job title containing a recognized job role 534 479 474
As % of all permanent IT job vacancies advertised in Merseyside 94.35% 97.96% 95.95%
Number of salaries quoted 444 396 380
Median salary £37,500 £37,500 £40,000
Median salary % change year-on-year - -6.25%  
90% offered a salary of more than £23,000 £26,500 £22,500
10% offered a salary of more than £55,000 £65,000 £57,500
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

Service Desk Analyst
Job Vacancy Trend in Merseyside

The job posting trend of jobs advertised in Merseyside that featured Service Desk Analyst in the job title.

Job vacancy trend for Service Desk Analyst in Merseyside

Service Desk Analyst
Salary Trend in Merseyside

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in Merseyside.

Salary trend for Service Desk Analyst in Merseyside

Service Desk Analyst
Salary Histogram in Merseyside

The salary distribution of IT jobs citing Service Desk Analyst in Merseyside over the 3 months to 28 March 2017.

Salary histogram for Service Desk Analyst in Merseyside

Service Desk Analyst
Job Locations in Merseyside

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the Merseyside region over the 3 months to 28 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Liverpool +11 9 £26,500 -3.63%
Service Desk Analyst
North West

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in Merseyside

For the 6 months to 28 March 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Merseyside region featuring Service Desk Analyst in the job title.

1 10 (71.43%) ITIL
2 9 (64.29%) SLA
3 6 (42.86%) CRM
3 6 (42.86%) Enterprise Software
4 5 (35.71%) Time Management
4 5 (35.71%) Active Directory
4 5 (35.71%) Windows
5 4 (28.57%) Microsoft
5 4 (28.57%) SC Cleared
5 4 (28.57%) Security Cleared
6 3 (21.43%) Patch Management
6 3 (21.43%) BPSS Clearance
6 3 (21.43%) Performance Monitoring
6 3 (21.43%) ITIL V3
6 3 (21.43%) Data Quality
6 3 (21.43%) Root Cause Analysis
6 3 (21.43%) Windows Server 2008
6 3 (21.43%) Problem Management
6 3 (21.43%) Manufacturing
6 3 (21.43%) Supplier Management
6 3 (21.43%) Incident Management
6 3 (21.43%) Degree
6 3 (21.43%) DNS
6 3 (21.43%) SQL
6 3 (21.43%) LAN
6 3 (21.43%) WAN
6 3 (21.43%) DHCP
6 3 (21.43%) Service Management
6 3 (21.43%) Service Delivery
6 3 (21.43%) Windows Server 2003

Service Desk Analyst Skill Set
Co-occurring IT Skills in Merseyside by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (14.29%) MS Exchange
2 1 (7.14%) Exchange Server 2010
2 1 (7.14%) Exchange Server 2013
2 1 (7.14%) GroupWise
2 1 (7.14%) SharePoint
2 1 (7.14%) SharePoint 2013
2 1 (7.14%) Skype for Business
Applications
1 2 (14.29%) MS Excel
2 1 (7.14%) MS Office
2 1 (7.14%) MS PowerPoint
Communications & Networking
1 3 (21.43%) DHCP
1 3 (21.43%) DNS
1 3 (21.43%) LAN
1 3 (21.43%) WAN
General
1 3 (21.43%) Manufacturing
2 2 (14.29%) Back Office
3 1 (7.14%) Finance
Miscellaneous
1 6 (42.86%) Enterprise Software
2 1 (7.14%) Computer Science
2 1 (7.14%) Management Information System
Operating Systems
1 5 (35.71%) Windows
2 3 (21.43%) Windows Server 2003
2 3 (21.43%) Windows Server 2008
3 1 (7.14%) Windows 10
3 1 (7.14%) Windows 7
3 1 (7.14%) Windows Server
Processes & Methodologies
1 10 (71.43%) ITIL
2 6 (42.86%) CRM
3 5 (35.71%) Time Management
4 3 (21.43%) Incident Management
4 3 (21.43%) ITIL V3
4 3 (21.43%) Patch Management
4 3 (21.43%) Performance Monitoring
4 3 (21.43%) Problem Management
4 3 (21.43%) Root Cause Analysis
4 3 (21.43%) Service Delivery
4 3 (21.43%) Service Management
4 3 (21.43%) Supplier Management
5 1 (7.14%) Configuration Management
5 1 (7.14%) Risk Assessment
5 1 (7.14%) Statistics
Programming Languages
1 3 (21.43%) SQL
Qualifications
1 4 (28.57%) SC Cleared
1 4 (28.57%) Security Cleared
2 3 (21.43%) BPSS Clearance
2 3 (21.43%) Degree
3 1 (7.14%) ITIL Certification
Quality Assurance & Compliance
1 9 (64.29%) SLA
2 3 (21.43%) Data Quality
System Software
1 5 (35.71%) Active Directory
2 2 (14.29%) XenApp
3 1 (7.14%) NDS
3 1 (7.14%) NetIQ eDirectory
Vendors
1 4 (28.57%) Microsoft
2 3 (21.43%) Remedy
3 2 (14.29%) Citrix
4 1 (7.14%) ServiceNow