The median annual salary for a Customer Support Analyst was £30,000 in advertised job vacancies in London during the 3 months to 26 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Customer Support Analyst
England / London
3 months to
26 Jun 2017
Same period 2016 Same period 2015
Rank 601 631 663
Rank change year-on-year +30 +32  
Permanent jobs requiring a Customer Support Analyst 12 7 7
As % of all permanent IT jobs advertised in London 0.033% 0.018% 0.016%
As % of the Job Titles category 0.034% 0.018% 0.016%
Number of salaries quoted 7 7 6
Median salary £30,000 £22,500 £28,500
Median salary % change year-on-year +33.33% -21.05%  
90% offered a salary of more than £21,400 £22,500 £19,125
10% offered a salary of more than £38,500 £30,000 £35,000
UK excluding London median salary £32,500 £22,500 £20,000
% change year-on-year +44.44% +12.50%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in London. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
London
Permanent job vacancies with a job title containing a recognized job role 34928 37857 42985
As % of all permanent IT job vacancies advertised in London 94.82% 95.93% 95.88%
Number of salaries quoted 28337 32945 36330
Median salary £57,500 £55,000 £55,000
Median salary % change year-on-year +4.54% -  
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £82,500 £80,000 £80,000
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

Customer Support Analyst
Job Vacancy Trend in London

The job posting trend of jobs advertised in London that featured Customer Support Analyst in the job title.

Job vacancy trend for Customer Support Analyst in London

Customer Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Analyst in London.

Salary trend for Customer Support Analyst in London

Customer Support Analyst
Salary Histogram in London

The salary distribution of IT jobs citing Customer Support Analyst in London over the 3 months to 26 June 2017.

Salary histogram for Customer Support Analyst in London

Customer Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Support Analyst within the London region over the 3 months to 26 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +27 2 £30,000 +20.00% 1
Customer Support Analyst
England

Customer Support Analyst Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 26 June 2017, Customer Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring Customer Support Analyst in the job title.

1 13 (72.22%) Finance
2 8 (44.44%) French Language
3 7 (38.89%) SQL
4 6 (33.33%) SQL Server
4 6 (33.33%) Banking
4 6 (33.33%) German Language
4 6 (33.33%) Product Management
4 6 (33.33%) Analytical Skills
5 5 (27.78%) Italian Language
5 5 (27.78%) Polish Language
5 5 (27.78%) Portuguese Language
5 5 (27.78%) Spanish Language
5 5 (27.78%) Turkish Language
5 5 (27.78%) Workload Management
5 5 (27.78%) Financial Institution
5 5 (27.78%) Management Information System
6 4 (22.22%) SLA
6 4 (22.22%) SQL Server Management Studio (SSMS)
6 4 (22.22%) Data Centre
6 4 (22.22%) Hedge funds
7 3 (16.67%) Internet
7 3 (16.67%) Degree
8 2 (11.11%) Legal
8 2 (11.11%) E-Commerce
8 2 (11.11%) DNS
8 2 (11.11%) QA
9 1 (5.56%) Digital Marketing
9 1 (5.56%) Electronic Trading
9 1 (5.56%) Enterprise Software
9 1 (5.56%) Creative Problem-Solving

Customer Support Analyst Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Business Applications
1 1 (5.56%) WebTrends
Communications & Networking
1 3 (16.67%) Internet
2 2 (11.11%) DNS
Database & Business Intelligence
1 6 (33.33%) SQL Server
2 1 (5.56%) MySQL
Development Applications
1 4 (22.22%) SQL Server Management Studio (SSMS)
General
1 13 (72.22%) Finance
2 8 (44.44%) French Language
3 6 (33.33%) Banking
3 6 (33.33%) German Language
4 5 (27.78%) Financial Institution
4 5 (27.78%) Italian Language
4 5 (27.78%) Polish Language
4 5 (27.78%) Portuguese Language
4 5 (27.78%) Spanish Language
4 5 (27.78%) Turkish Language
5 2 (11.11%) Legal
6 1 (5.56%) Games
6 1 (5.56%) Marketing
Libraries, Frameworks & Software Standards
1 1 (5.56%) HTML
1 1 (5.56%) Web Services
Miscellaneous
1 6 (33.33%) Analytical Skills
2 5 (27.78%) Management Information System
3 4 (22.22%) Data Centre
3 4 (22.22%) Hedge funds
4 1 (5.56%) Computer Science
4 1 (5.56%) Enterprise Software
4 1 (5.56%) Foreign Exchange (FX)
Operating Systems
1 1 (5.56%) Mac OS
1 1 (5.56%) Windows
Processes & Methodologies
1 6 (33.33%) Product Management
2 5 (27.78%) Workload Management
3 2 (11.11%) E-Commerce
4 1 (5.56%) Change Management
4 1 (5.56%) Creative Problem-Solving
4 1 (5.56%) Digital Marketing
4 1 (5.56%) Economics
4 1 (5.56%) Electronic Trading
Programming Languages
1 7 (38.89%) SQL
2 1 (5.56%) ActionScript
2 1 (5.56%) JavaScript
Qualifications
1 3 (16.67%) Degree
Quality Assurance & Compliance
1 4 (22.22%) SLA
2 2 (11.11%) QA
City, London
Harvey Nash plc
Salary: £30000 - £40000 per annum
Posted: 6 days ago