Period
to 23 January 2019

The median annual salary for a 1st Line Support Analyst was £22,000 in advertised job vacancies in Manchester during the 6 months to 23 January 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Analyst
North West > Manchester
6 months to
23 Jan 2019
Same period 2018 Same period 2017
Rank 265 279 276
Rank change year-on-year +14 -3 -35
Permanent jobs requiring a 1st Line Support Analyst 23 5 11
As % of all permanent IT jobs advertised in Manchester 0.34% 0.067% 0.15%
As % of the Job Titles category 0.35% 0.069% 0.15%
Number of salaries quoted 15 5 8
Manchester median annual salary £22,000 £19,000 £20,250
Median salary % change year-on-year +15.79% -6.17% -3.57%
10th Percentile £18,500 £18,350 £18,500
90th Percentile £23,750 £20,400 £25,900
North West median annual salary £21,250 £19,000 £20,000
% change year-on-year +11.84% -5.00% -2.44%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Manchester. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Manchester
Permanent vacancies in Manchester with a recognized job title 6,543 7,269 7,186
% of permanent IT jobs with a recognized job title 96.50% 97.18% 97.23%
Number of salaries quoted 5,499 6,023 6,202
Manchester median annual salary £45,000 £45,000 £42,500
Median salary % change year-on-year - +5.88% +6.25%
10th Percentile £26,250 £26,250 £26,000
90th Percentile £72,500 £66,250 £62,500
North West median annual salary £45,000 £42,500 £40,000
% change year-on-year +5.88% +6.25% -

1st Line Support Analyst
Job Vacancy Trend in Manchester

Job postings that featured 1st Line Support Analyst in the job title as a percentage of all IT jobs advertised in Manchester.

Job vacancy trend for 1st Line Support Analyst in Manchester

1st Line Support Analyst
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst in Manchester.

Salary trend for 1st Line Support Analyst in Manchester

1st Line Support Analyst
Job Locations in Manchester

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the Manchester region over the 6 months to 23 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wigan -2 5 - -
Stockport - 5 £20,000 -
1st Line Support Analyst
North West

1st Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Manchester

For the 6 months to 23 January 2019, 1st Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Manchester region featuring 1st Line Support Analyst in the job title.

1 15 (65.22%) ITIL
1 15 (65.22%) Windows
2 12 (52.17%) Active Directory
3 9 (39.13%) Telecoms
4 8 (34.78%) Office 365
4 8 (34.78%) Incident Management
5 7 (30.43%) Windows 7
5 7 (30.43%) Finance
6 6 (26.09%) Windows 10
7 5 (21.74%) vSphere
7 5 (21.74%) VMware ESXi
7 5 (21.74%) Windows Server 2012
7 5 (21.74%) Huawei
7 5 (21.74%) Statistics
7 5 (21.74%) Knowledge Management
7 5 (21.74%) Fortinet
7 5 (21.74%) Problem Management
7 5 (21.74%) VMware Infrastructure
7 5 (21.74%) PowerShell
7 5 (21.74%) Windows Server 2008
7 5 (21.74%) Network+ Certification
7 5 (21.74%) VMware
7 5 (21.74%) Service Management
7 5 (21.74%) Change Management
7 5 (21.74%) Cisco Certification
7 5 (21.74%) Business Intelligence
7 5 (21.74%) Cisco
7 5 (21.74%) CCNA
7 5 (21.74%) Linux
7 5 (21.74%) ADSL

1st Line Support Analyst Skill Set
Co-occurring IT Skills in Manchester by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Cloud Services
1 8 (34.78%) Office 365
2 3 (13.04%) Microsoft Azure
3 1 (4.35%) G Suite
3 1 (4.35%) Google Drive
Communications & Networking
1 5 (21.74%) ADSL
1 5 (21.74%) TCP/IP
2 3 (13.04%) DHCP
2 3 (13.04%) DNS
2 3 (13.04%) Skype
General
1 9 (39.13%) Telecoms
2 7 (30.43%) Finance
3 4 (17.39%) Electronics
3 4 (17.39%) Manufacturing
3 4 (17.39%) Marketing
4 1 (4.35%) Banking
4 1 (4.35%) Investment Banking
4 1 (4.35%) Law
4 1 (4.35%) Legal
Operating Systems
1 15 (65.22%) Windows
2 7 (30.43%) Windows 7
3 6 (26.09%) Windows 10
4 5 (21.74%) Linux
4 5 (21.74%) Windows Server 2008
4 5 (21.74%) Windows Server 2012
Processes & Methodologies
1 15 (65.22%) ITIL
2 8 (34.78%) Incident Management
3 5 (21.74%) Business Intelligence
3 5 (21.74%) Change Management
3 5 (21.74%) Knowledge Management
3 5 (21.74%) Problem Management
3 5 (21.74%) Service Management
3 5 (21.74%) Statistics
4 4 (17.39%) Digital Marketing
4 4 (17.39%) Programme Management
5 3 (13.04%) Problem-Solving
6 2 (8.70%) E-Commerce
7 1 (4.35%) Service Delivery
Programming Languages
1 5 (21.74%) PowerShell
Qualifications
1 5 (21.74%) CCNA
1 5 (21.74%) Cisco Certification
1 5 (21.74%) Network+ Certification
2 1 (4.35%) ITIL Certification
2 1 (4.35%) MOS
System Software
1 12 (52.17%) Active Directory
2 5 (21.74%) VMware ESXi
2 5 (21.74%) VMware Infrastructure
2 5 (21.74%) vSphere
Vendors
1 5 (21.74%) Cisco
1 5 (21.74%) Fortinet
1 5 (21.74%) Huawei
1 5 (21.74%) VMware
2 4 (17.39%) Microsoft
2 4 (17.39%) SAP
3 3 (13.04%) Apple
3 3 (13.04%) Citrix
4 1 (4.35%) Google