Period
to 24 February 2021

The following table provides summary statistics for permanent job vacancies advertised in Manchester with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 24 February 2021 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
North West > Manchester
6 months to
24 Feb 2021
Same period 2020 Same period 2019
Rank 142 143 169
Rank change year-on-year +1 +26 -33
Permanent jobs citing SLA 42 89 113
As % of all permanent jobs advertised in Manchester 1.20% 1.69% 1.74%
As % of the Quality Assurance & Compliance category 10.07% 15.95% 12.18%
Number of salaries quoted 38 48 86
Median annual salary £38,000 £32,500 £37,000
Median salary % change year-on-year +16.92% -12.16% +34.55%
10th Percentile £20,725 £22,300 £20,625
90th Percentile £77,375 £56,450 £60,000
North West median annual salary £32,250 £32,328 £35,000
% change year-on-year -0.24% -7.63% +27.27%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Manchester with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Manchester
Permanent vacancies with a requirement for quality assurance or compliance skills 417 558 928
As % of all permanent IT jobs advertised in Manchester 11.92% 10.59% 14.31%
Number of salaries quoted 360 422 767
Median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% +5.56%
10th Percentile £31,250 £30,000 £29,250
90th Percentile £75,000 £78,625 £67,500
North West median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - -

SLA
Job Vacancy Trend in Manchester

Job postings citing SLA as a proportion of all IT jobs advertised in Manchester.

Job vacancy trend for SLA in Manchester

SLA
Salary Trend in Manchester

3-month moving average salary quoted in jobs citing SLA in Manchester.

Salary trend for SLA in Manchester

SLA
Salary Histogram in Manchester

Salary distribution for jobs citing SLA in Manchester over the 6 months to 24 February 2021.

Salary histogram for SLA in Manchester

SLA
Job Locations in Manchester

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Manchester region over the 6 months to 24 February 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bolton +11 3 £32,500 - 1
Wigan - 2 £51,250 - 2
Stockport +26 1 £24,000 -56.36%
SLA
North West

For the 6 months to 24 February 2021, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Manchester region with a requirement for SLA.

1 17 (40.48%) Windows
2 16 (38.10%) Active Directory
3 13 (30.95%) Microsoft
4 12 (28.57%) Microsoft 365
5 10 (23.81%) Azure
6 9 (21.43%) Windows Server
6 9 (21.43%) VMware
7 8 (19.05%) Finance
7 8 (19.05%) LAN
7 8 (19.05%) Windows 10
7 8 (19.05%) Problem-Solving
8 7 (16.67%) WAN
8 7 (16.67%) ITIL
8 7 (16.67%) Service Delivery
9 6 (14.29%) Information Security
9 6 (14.29%) Computer Science
9 6 (14.29%) Citrix
9 6 (14.29%) Microsoft Office
9 6 (14.29%) DHCP
9 6 (14.29%) DNS
10 5 (11.90%) SharePoint
10 5 (11.90%) Linux
10 5 (11.90%) Management Information System
10 5 (11.90%) JIRA
10 5 (11.90%) Service Management
10 5 (11.90%) Line Management
10 5 (11.90%) FMCG
10 5 (11.90%) Windows Server 2012
10 5 (11.90%) Self-Motivation
11 4 (9.52%) Infrastructure Engineering

SLA
Co-occurring IT Skills in Manchester by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (11.90%) SharePoint
2 3 (7.14%) Confluence
2 3 (7.14%) Elasticsearch
2 3 (7.14%) MS Exchange
3 2 (4.76%) Exchange Server 2013
3 2 (4.76%) IIS
Applications
1 6 (14.29%) Microsoft Office
2 1 (2.38%) Microsoft Excel
2 1 (2.38%) Microsoft PowerPoint
Business Applications
1 1 (2.38%) Remedy ITSM
Cloud Services
1 12 (28.57%) Microsoft 365
2 10 (23.81%) Azure
3 4 (9.52%) Azure Active Directory
4 3 (7.14%) Power Platform
5 1 (2.38%) AWS
5 1 (2.38%) IaaS
5 1 (2.38%) Mimecast
5 1 (2.38%) OneDrive
5 1 (2.38%) PaaS
5 1 (2.38%) ServiceMax
Communications & Networking
1 8 (19.05%) LAN
2 7 (16.67%) WAN
3 6 (14.29%) DHCP
3 6 (14.29%) DNS
4 4 (9.52%) SAN
5 3 (7.14%) NAS
5 3 (7.14%) VoIP
6 2 (4.76%) Firewall
6 2 (4.76%) Unified Communications
6 2 (4.76%) VPN
7 1 (2.38%) BGP
7 1 (2.38%) Cisco Nexus
7 1 (2.38%) Intranet
7 1 (2.38%) OSPF
7 1 (2.38%) Remote Desktop
7 1 (2.38%) VLAN
7 1 (2.38%) WebEx
7 1 (2.38%) Wi-Fi
7 1 (2.38%) Wireless
7 1 (2.38%) Wireshark
Database & Business Intelligence
1 4 (9.52%) SQL Server
2 3 (7.14%) Cosmos DB
2 3 (7.14%) Oracle Reports
2 3 (7.14%) Power BI
3 2 (4.76%) Amazon RDS
3 2 (4.76%) NoSQL
Development Applications
1 5 (11.90%) JIRA
General
1 8 (19.05%) Finance
2 4 (9.52%) Spanish Language
3 2 (4.76%) Legal
3 2 (4.76%) Retail
3 2 (4.76%) Telecoms
4 1 (2.38%) Back Office
4 1 (2.38%) Billing
4 1 (2.38%) Manufacturing
Job Titles
1 11 (26.19%) Analyst
2 7 (16.67%) Azure Engineer
2 7 (16.67%) Service Analyst
2 7 (16.67%) Service Desk Analyst
3 4 (9.52%) 3rd Line Support
3 4 (9.52%) Administrator
3 4 (9.52%) IT Analyst
4 3 (7.14%) Azure Infrastructure Engineer
4 3 (7.14%) Citrix Support
4 3 (7.14%) Infrastructure Engineer
4 3 (7.14%) Service Manager
4 3 (7.14%) Support Manager
5 2 (4.76%) Azure DevOps
5 2 (4.76%) Azure DevOps Engineer
5 2 (4.76%) Azure Infrastructure Lead
5 2 (4.76%) DevOps Engineer
5 2 (4.76%) Office 365 Engineer
5 2 (4.76%) Senior Technical Support
5 2 (4.76%) Technical Manager
5 2 (4.76%) Technical Support
Miscellaneous
1 5 (11.90%) FMCG
1 5 (11.90%) Management Information System
1 5 (11.90%) Self-Motivation
2 3 (7.14%) Analytical Skills
2 3 (7.14%) Clustering
2 3 (7.14%) Data Centre
3 2 (4.76%) Driving Licence
3 2 (4.76%) Enterprise Software
4 1 (2.38%) Cyberthreat
4 1 (2.38%) Fat Client
4 1 (2.38%) Handset
4 1 (2.38%) Private Cloud
4 1 (2.38%) Public Cloud
4 1 (2.38%) Smart Meter
4 1 (2.38%) Thin Client
4 1 (2.38%) User Experience
4 1 (2.38%) Video Conferencing
Operating Systems
1 17 (40.48%) Windows
2 9 (21.43%) Windows Server
3 8 (19.05%) Windows 10
4 5 (11.90%) Linux
4 5 (11.90%) Windows Server 2012
5 2 (4.76%) Windows 7
6 1 (2.38%) VMS
6 1 (2.38%) Windows Server 2016
6 1 (2.38%) Windows Server 2019
Processes & Methodologies
1 8 (19.05%) Problem-Solving
2 7 (16.67%) ITIL
2 7 (16.67%) Service Delivery
3 6 (14.29%) Computer Science
3 6 (14.29%) Information Security
4 5 (11.90%) Line Management
4 5 (11.90%) Service Management
5 4 (9.52%) Infrastructure Engineering
5 4 (9.52%) Time Management
6 3 (7.14%) Business Intelligence
6 3 (7.14%) CAFM
6 3 (7.14%) Continuous Improvement
6 3 (7.14%) DevOps
6 3 (7.14%) DNA
6 3 (7.14%) ITSM
6 3 (7.14%) Problem Management
7 2 (4.76%) Configuration Management
7 2 (4.76%) E-Commerce
7 2 (4.76%) Project Management
7 2 (4.76%) Stakeholder Management
Programming Languages
1 4 (9.52%) PowerShell
2 3 (7.14%) SQL
3 1 (2.38%) C
3 1 (2.38%) Go
3 1 (2.38%) Java
3 1 (2.38%) Python
3 1 (2.38%) VBA
Qualifications
1 2 (4.76%) Computer Science Degree
1 2 (4.76%) Degree
1 2 (4.76%) Master's Degree
2 1 (2.38%) BC Cleared
2 1 (2.38%) Security Cleared
Quality Assurance & Compliance
1 1 (2.38%) ISO/IEC 27001
1 1 (2.38%) NIST
System Software
1 16 (38.10%) Active Directory
2 2 (4.76%) VMware Infrastructure
3 1 (2.38%) Hyper-V
3 1 (2.38%) Virtual Servers
3 1 (2.38%) VMware ESXi
3 1 (2.38%) vSphere
3 1 (2.38%) Xen
Systems Management
1 4 (9.52%) Kubernetes
2 3 (7.14%) Failover Clustering
2 3 (7.14%) Terraform
3 2 (4.76%) SCCM
4 1 (2.38%) Backup Exec
4 1 (2.38%) Microsoft Intune
4 1 (2.38%) SCOM
Vendors
1 13 (30.95%) Microsoft
2 9 (21.43%) VMware
3 6 (14.29%) Citrix
4 3 (7.14%) Dell
4 3 (7.14%) Oracle
5 2 (4.76%) Cisco
5 2 (4.76%) Freshdesk
5 2 (4.76%) HP
5 2 (4.76%) SAP
5 2 (4.76%) ServiceNow
5 2 (4.76%) Veeam
6 1 (2.38%) Aastra
6 1 (2.38%) Draytek
6 1 (2.38%) ESET
6 1 (2.38%) Fortinet
6 1 (2.38%) Meraki
6 1 (2.38%) Mitel
6 1 (2.38%) NETGEAR
6 1 (2.38%) SolarWinds
6 1 (2.38%) Splunk