Period
to

The following table provides summary statistics for permanent job vacancies advertised in Manchester with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 12 August 2022 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
North West > Manchester
6 months to
12 Aug 2022
Same period 2021 Same period 2020
Rank 141 114 111
Rank change year-on-year -27 -3 -3
Permanent jobs citing SLA 130 123 68
As % of all permanent jobs advertised in Manchester 2.24% 2.56% 2.20%
As % of the Quality Assurance & Compliance category 12.87% 23.84% 17.09%
Number of salaries quoted 88 66 56
10th Percentile £23,850 £22,250 £21,000
25th Percentile £27,250 £28,344 £30,188
Median annual salary (50th Percentile) £47,126 £46,000 £31,000
Median % change year-on-year +2.45% +48.39% -17.33%
75th Percentile £57,500 £52,500 £41,500
90th Percentile £61,250 £56,875 £60,000
North West median annual salary £35,000 £45,000 £41,000
% change year-on-year -22.22% +9.76% +9.33%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Manchester with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Manchester
Permanent vacancies with a requirement for quality assurance or compliance skills 1,010 516 398
As % of all permanent IT jobs advertised in Manchester 17.41% 10.73% 12.85%
Number of salaries quoted 624 338 317
10th Percentile £34,203 £29,675 £30,500
25th Percentile £41,250 £36,063 £39,121
Median annual salary (50th Percentile) £52,500 £47,500 £50,000
Median % change year-on-year +10.53% -5.00% +11.11%
75th Percentile £70,000 £58,750 £58,750
90th Percentile £80,000 £72,875 £70,000
North West median annual salary £50,000 £45,000 £47,500
% change year-on-year +11.11% -5.26% +5.56%

SLA
Job Vacancy Trend in Manchester

Job postings citing SLA as a proportion of all IT jobs advertised in Manchester.

Job vacancy trend for SLA in Manchester

SLA
Salary Trend in Manchester

3-month moving average salary quoted in jobs citing SLA in Manchester.

Salary trend for SLA in Manchester

SLA
Salary Histogram in Manchester

Salary distribution for jobs citing SLA in Manchester over the 6 months to 12 August 2022.

Salary histogram for SLA in Manchester

SLA
Job Locations in Manchester

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Manchester region over the 6 months to 12 August 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Salford -3 7 £55,000 - 4
Wigan +4 5 £23,000 -54.00% 1
Cheadle - 5 - -
Stockport -8 4 £30,500 +7.02% 2
Altrincham +2 3 £25,000 +13.64%
Rochdale - 2 £23,000 - 1
SLA
North West

For the 6 months to 12 August 2022, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Manchester region with a requirement for SLA.

1 61 (46.92%) Windows
2 50 (38.46%) Microsoft
3 45 (34.62%) Service Delivery
3 45 (34.62%) Microsoft 365
4 44 (33.85%) ITIL
5 43 (33.08%) Social Skills
6 36 (27.69%) Problem-Solving
7 35 (26.92%) Finance
8 34 (26.15%) Windows Server
9 32 (24.62%) Active Directory
10 27 (20.77%) Windows 10
11 26 (20.00%) Azure
12 25 (19.23%) VMware
13 23 (17.69%) Cisco
13 23 (17.69%) Analytical Skills
14 22 (16.92%) SQL Server
15 20 (15.38%) Project Management
16 19 (14.62%) VMware Infrastructure
16 19 (14.62%) DevOps
16 19 (14.62%) Infrastructure Engineering
17 17 (13.08%) Self-Motivation
17 17 (13.08%) Microsoft Office
18 16 (12.31%) Legal
18 16 (12.31%) Marketing
18 16 (12.31%) GDPR
19 15 (11.54%) Supplier Management
19 15 (11.54%) Law
19 15 (11.54%) Business Continuity
19 15 (11.54%) Service Management
19 15 (11.54%) Disaster Recovery

SLA
Co-occurring IT Skills in Manchester by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (10.00%) SharePoint
2 11 (8.46%) IIS
3 2 (1.54%) Confluence
3 2 (1.54%) MS Exchange
4 1 (0.77%) Exchange Server 2010
Applications
1 17 (13.08%) Microsoft Office
2 5 (3.85%) Microsoft Excel
3 1 (0.77%) Microsoft PowerPoint
3 1 (0.77%) Microsoft Project
Business Applications
1 1 (0.77%) SAP CRM
Cloud Services
1 45 (34.62%) Microsoft 365
2 26 (20.00%) Azure
3 11 (8.46%) Azure Sentinel
4 7 (5.38%) AWS
5 3 (2.31%) Azure Active Directory
6 2 (1.54%) Google Workspace
7 1 (0.77%) Azure Cosmos DB
7 1 (0.77%) Azure DevOps
7 1 (0.77%) GCP
7 1 (0.77%) IaaS
7 1 (0.77%) Mimecast
7 1 (0.77%) OneDrive
7 1 (0.77%) PaaS
7 1 (0.77%) SaaS
Communications & Networking
1 14 (10.77%) Firewall
2 10 (7.69%) LAN
2 10 (7.69%) WAN
3 6 (4.62%) Cisco IOS
4 5 (3.85%) DHCP
4 5 (3.85%) DNS
5 4 (3.08%) Cisco Nexus
5 4 (3.08%) TCP/IP
5 4 (3.08%) VPN
6 3 (2.31%) Network Security
6 3 (2.31%) SAN
7 2 (1.54%) BGP
7 2 (1.54%) EIGRP
7 2 (1.54%) FCoE
7 2 (1.54%) Fibre Channel
7 2 (1.54%) Internet
7 2 (1.54%) iSCSI
7 2 (1.54%) OSPF
7 2 (1.54%) VLAN
7 2 (1.54%) Wi-Fi
Database & Business Intelligence
1 22 (16.92%) SQL Server
2 4 (3.08%) DB2
2 4 (3.08%) Oracle Database
2 4 (3.08%) Oracle Database 10g
2 4 (3.08%) Oracle Database 11g
2 4 (3.08%) Oracle Database 12c
2 4 (3.08%) SQL Server Integration Services
3 3 (2.31%) SQL Server Analysis Services
3 3 (2.31%) SQL Server Reporting Services
4 2 (1.54%) Amazon RDS
5 1 (0.77%) Big Data
5 1 (0.77%) BusinessObjects
5 1 (0.77%) Data Lake
5 1 (0.77%) Elasticsearch
Development Applications
1 5 (3.85%) JIRA
2 1 (0.77%) Bitbucket
General
1 43 (33.08%) Social Skills
2 35 (26.92%) Finance
3 23 (17.69%) Analytical Skills
4 16 (12.31%) Legal
4 16 (12.31%) Marketing
5 15 (11.54%) Law
6 11 (8.46%) Organisational Skills
6 11 (8.46%) Retail
6 11 (8.46%) Telecoms
7 7 (5.38%) Influencing Skills
8 5 (3.85%) Public Sector
9 4 (3.08%) Digital Economy
9 4 (3.08%) Games
9 4 (3.08%) Inclusion and Diversity
10 3 (2.31%) Automotive
10 3 (2.31%) Manufacturing
11 1 (0.77%) Billing
11 1 (0.77%) Tech for Good
Job Titles
1 25 (19.23%) Analyst
2 17 (13.08%) Infrastructure Engineer
3 14 (10.77%) Service Manager
4 12 (9.23%) Delivery Manager
4 12 (9.23%) Service Analyst
5 11 (8.46%) IT Manager
5 11 (8.46%) IT Support
5 11 (8.46%) Service Desk Analyst
5 11 (8.46%) Support Analyst
6 10 (7.69%) 2nd Line Support
6 10 (7.69%) IT Engineer
6 10 (7.69%) IT Services Manager
6 10 (7.69%) Support Engineer
7 9 (6.92%) Support Manager
8 8 (6.15%) Applications Support
9 7 (5.38%) Coordinator
9 7 (5.38%) IT Support Engineer
9 7 (5.38%) Service Delivery Manager
9 7 (5.38%) Service Desk Manager
10 5 (3.85%) IT Services Delivery Manager
Libraries, Frameworks & Software Standards
1 2 (1.54%) .NET
2 1 (0.77%) .NET Core
2 1 (0.77%) ASP.NET
2 1 (0.77%) ASP.NET Web API
2 1 (0.77%) Web Services
Miscellaneous
1 17 (13.08%) Self-Motivation
2 14 (10.77%) Data Centre
3 6 (4.62%) Management Information System
3 6 (4.62%) User Experience
4 5 (3.85%) Clustering
4 5 (3.85%) Driving Licence
4 5 (3.85%) Smart Meter
5 4 (3.08%) Cyber Defence
6 3 (2.31%) Credit Risk
6 3 (2.31%) Life Science
6 3 (2.31%) Renewable Energy
7 2 (1.54%) Data Structures
7 2 (1.54%) Educational Technology
7 2 (1.54%) FlexPod
8 1 (0.77%) Analytical Mindset
8 1 (0.77%) Data Protection Act
8 1 (0.77%) Greenfield Project
8 1 (0.77%) PMI
8 1 (0.77%) Security Operations Centre
8 1 (0.77%) Video Conferencing
Operating Systems
1 61 (46.92%) Windows
2 34 (26.15%) Windows Server
3 27 (20.77%) Windows 10
4 12 (9.23%) Windows Server 2012
5 10 (7.69%) Windows Server 2016
6 9 (6.92%) Windows Server 2008
7 8 (6.15%) Windows 7
8 7 (5.38%) Linux
9 4 (3.08%) CentOS
9 4 (3.08%) Mac OS X
10 3 (2.31%) Android
10 3 (2.31%) Apple iOS
10 3 (2.31%) Mac OS
11 2 (1.54%) Windows 2000 Server
11 2 (1.54%) Windows XP
Processes & Methodologies
1 45 (34.62%) Service Delivery
2 44 (33.85%) ITIL
3 36 (27.69%) Problem-Solving
4 20 (15.38%) Project Management
5 19 (14.62%) DevOps
5 19 (14.62%) Infrastructure Engineering
6 15 (11.54%) Business Continuity
6 15 (11.54%) Disaster Recovery
6 15 (11.54%) Service Management
6 15 (11.54%) Supplier Management
7 13 (10.00%) Cybersecurity
7 13 (10.00%) Mentoring
8 12 (9.23%) Data Loss Prevention
8 12 (9.23%) Digital Transformation Programme
8 12 (9.23%) Information Security
9 11 (8.46%) Information Governance
9 11 (8.46%) Penetration Testing
9 11 (8.46%) Requirements Workshops
9 11 (8.46%) Time Management
9 11 (8.46%) Workshop Facilitation
Programming Languages
1 15 (11.54%) SQL
2 6 (4.62%) T-SQL
3 4 (3.08%) PL/SQL
3 4 (3.08%) PowerShell
4 1 (0.77%) C#
Qualifications
1 9 (6.92%) ITIL Certification
2 4 (3.08%) CCNA
2 4 (3.08%) Cisco Certification
2 4 (3.08%) MCSA
2 4 (3.08%) Microsoft Certification
3 2 (1.54%) A+ Certification
3 2 (1.54%) ACSP
3 2 (1.54%) Network+ Certification
3 2 (1.54%) VMware Certified Professional (VCP)
4 1 (0.77%) AWS Certification
4 1 (0.77%) CCNP
4 1 (0.77%) Computer Science Degree
4 1 (0.77%) DBS Check
4 1 (0.77%) Degree
4 1 (0.77%) HP AIS
4 1 (0.77%) MCSE
4 1 (0.77%) PMI Certification
4 1 (0.77%) SC Cleared
4 1 (0.77%) Security Cleared
Quality Assurance & Compliance
1 16 (12.31%) GDPR
2 13 (10.00%) QA
3 6 (4.62%) COBIT
4 5 (3.85%) ISO/IEC 27001
System Software
1 32 (24.62%) Active Directory
2 19 (14.62%) VMware Infrastructure
3 14 (10.77%) Hyper-V
4 4 (3.08%) XenApp
5 3 (2.31%) vSphere
6 2 (1.54%) NFS
6 2 (1.54%) VMware ESXi
6 2 (1.54%) XenDesktop
7 1 (0.77%) Terminal Services
7 1 (0.77%) Virtual Desktop
Systems Management
1 8 (6.15%) SCCM
2 5 (3.85%) Microsoft Intune
3 2 (1.54%) Kubernetes
3 2 (1.54%) Terraform
3 2 (1.54%) vCenter Server
3 2 (1.54%) vRealize
4 1 (0.77%) AirWatch
4 1 (0.77%) Ansible
4 1 (0.77%) Failover Clustering
4 1 (0.77%) Opscode Chef
4 1 (0.77%) Packer
4 1 (0.77%) Puppet
4 1 (0.77%) Single Sign-On
Vendors
1 50 (38.46%) Microsoft
2 25 (19.23%) VMware
3 23 (17.69%) Cisco
4 12 (9.23%) Hitachi
5 10 (7.69%) Apple
6 6 (4.62%) Citrix
6 6 (4.62%) Veeam
7 4 (3.08%) IBM
7 4 (3.08%) Oracle
8 3 (2.31%) ServiceNow
9 2 (1.54%) CheckPoint
9 2 (1.54%) Google
9 2 (1.54%) NetApp
9 2 (1.54%) SAP
9 2 (1.54%) SolarWinds
10 1 (0.77%) Cadence
10 1 (0.77%) Dell
10 1 (0.77%) Ericsson
10 1 (0.77%) HP
10 1 (0.77%) Remedy