Period
to 26 September 2021

The following table provides summary statistics for permanent job vacancies advertised in Manchester with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 26 September 2021 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
North West > Manchester
6 months to
26 Sep 2021
Same period 2020 Same period 2019
Rank 101 107 115
Rank change year-on-year +6 +8 +15
Permanent jobs citing SLA 157 51 182
As % of all permanent jobs advertised in Manchester 2.90% 1.99% 2.76%
As % of the Quality Assurance & Compliance category 27.35% 15.36% 21.24%
Number of salaries quoted 75 49 122
10th Percentile £26,250 £21,000 £22,000
25th Percentile £30,875 £30,500 £26,250
Median annual salary (50th Percentile) £46,000 £32,500 £37,500
Median % change year-on-year +41.54% -13.33% +25.00%
75th Percentile £52,500 £41,500 £49,688
90th Percentile £61,750 £60,000 £57,500
North West median annual salary £42,500 £41,000 £38,000
% change year-on-year +3.66% +7.89% +26.67%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Manchester with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Manchester
Permanent vacancies with a requirement for quality assurance or compliance skills 574 332 857
As % of all permanent IT jobs advertised in Manchester 10.62% 12.96% 12.98%
Number of salaries quoted 356 277 601
10th Percentile £30,500 £30,500 £26,750
25th Percentile £37,500 £37,500 £35,000
Median annual salary (50th Percentile) £47,500 £50,000 £45,500
Median % change year-on-year -5.00% +9.89% +1.11%
75th Percentile £61,088 £60,000 £60,000
90th Percentile £73,750 £70,000 £70,000
North West median annual salary £45,000 £49,000 £44,000
% change year-on-year -8.16% +11.36% -2.22%

SLA
Job Vacancy Trend in Manchester

Job postings citing SLA as a proportion of all IT jobs advertised in Manchester.

Job vacancy trend for SLA in Manchester

SLA
Salary Trend in Manchester

3-month moving average salary quoted in jobs citing SLA in Manchester.

Salary trend for SLA in Manchester

SLA
Salary Histogram in Manchester

Salary distribution for jobs citing SLA in Manchester over the 6 months to 26 September 2021.

Salary histogram for SLA in Manchester

SLA
Job Locations in Manchester

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Manchester region over the 6 months to 26 September 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Stockport +14 11 £31,000 +29.17% 2
Bolton -12 4 £27,500 -15.38%
Oldham - 3 £45,000 -
Altrincham - 1 £22,000 -
SLA
North West

For the 6 months to 26 September 2021, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Manchester region with a requirement for SLA.

1 78 (49.68%) Social Skills
2 67 (42.68%) Service Delivery
3 60 (38.22%) Microsoft
4 57 (36.31%) Retail
5 56 (35.67%) Line Management
6 52 (33.12%) Facilities Management
7 43 (27.39%) Information Security
8 32 (20.38%) Problem-Solving
9 31 (19.75%) Microsoft Office
10 30 (19.11%) ITIL
10 30 (19.11%) Windows
10 30 (19.11%) CAFM
11 27 (17.20%) Analytical Skills
12 26 (16.56%) Management Information System
13 23 (14.65%) Microsoft 365
14 20 (12.74%) Active Directory
15 18 (11.46%) Performance Measurement
16 17 (10.83%) Finance
17 16 (10.19%) Organisational Skills
18 15 (9.55%) Stakeholder Management
19 14 (8.92%) Service Management
19 14 (8.92%) SQL Server
20 13 (8.28%) Windows Server
20 13 (8.28%) Wi-Fi
20 13 (8.28%) Change Management
21 11 (7.01%) IIS
21 11 (7.01%) Coaching
21 11 (7.01%) Azure
21 11 (7.01%) Continuous Improvement
21 11 (7.01%) Problem Management

SLA
Co-occurring IT Skills in Manchester by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (7.01%) IIS
2 6 (3.82%) SharePoint
3 3 (1.91%) MS Exchange
4 1 (0.64%) MTS
4 1 (0.64%) Oracle Workflow
Applications
1 31 (19.75%) Microsoft Office
2 3 (1.91%) Microsoft Excel
3 1 (0.64%) Microsoft PowerPoint
3 1 (0.64%) MS Visio
Business Applications
1 1 (0.64%) Maximo
1 1 (0.64%) Oracle Applications
1 1 (0.64%) Oracle EBS
1 1 (0.64%) Oracle EBS R12
Cloud Services
1 23 (14.65%) Microsoft 365
2 11 (7.01%) Azure
3 4 (2.55%) AWS
3 4 (2.55%) Azure Service Bus
3 4 (2.55%) GitHub
3 4 (2.55%) GitHub Actions
3 4 (2.55%) OneDrive
4 3 (1.91%) Azure Active Directory
5 2 (1.27%) Power Platform
6 1 (0.64%) Dynamics 365
6 1 (0.64%) GCP
6 1 (0.64%) IaaS
Communications & Networking
1 13 (8.28%) Wi-Fi
2 8 (5.10%) Firewall
3 6 (3.82%) IP Telephony
3 6 (3.82%) LAN
3 6 (3.82%) Remote Desktop
3 6 (3.82%) WAN
4 4 (2.55%) DHCP
4 4 (2.55%) DNS
4 4 (2.55%) VPN
5 2 (1.27%) MPLS
5 2 (1.27%) Network Security
6 1 (0.64%) SAN
6 1 (0.64%) SMS
6 1 (0.64%) TCP/IP
Database & Business Intelligence
1 14 (8.92%) SQL Server
2 6 (3.82%) SQL Server Integration Services
3 5 (3.18%) Oracle Reports
4 3 (1.91%) BusinessObjects
4 3 (1.91%) DataStage
5 2 (1.27%) Power BI
6 1 (0.64%) Data Warehouse
6 1 (0.64%) Oracle Database
6 1 (0.64%) Oracle Database 12c
6 1 (0.64%) SQL Server Reporting Services
Development Applications
1 4 (2.55%) Jenkins
2 1 (0.64%) Visual Studio
General
1 78 (49.68%) Social Skills
2 57 (36.31%) Retail
3 27 (17.20%) Analytical Skills
4 17 (10.83%) Finance
5 16 (10.19%) Organisational Skills
6 4 (2.55%) Law
6 4 (2.55%) Manufacturing
7 2 (1.27%) Inclusion and Diversity
7 2 (1.27%) Local Government
7 2 (1.27%) Marketing
7 2 (1.27%) Pharmaceutical
7 2 (1.27%) Public Sector
8 1 (0.64%) Legal
8 1 (0.64%) Presentation Skills
8 1 (0.64%) Publishing
Job Titles
1 23 (14.65%) Coordinator
2 16 (10.19%) Service Manager
3 14 (8.92%) Analyst
3 14 (8.92%) IT Engineer
3 14 (8.92%) IT Manager
4 11 (7.01%) Help Desk Coordinator
5 10 (6.37%) Support Engineer
6 9 (5.73%) IT Support
6 9 (5.73%) Service Desk Coordinator
7 8 (5.10%) Delivery Manager
7 8 (5.10%) Service Delivery Manager
8 7 (4.46%) IT Support Engineer
8 7 (4.46%) Team Leader
9 6 (3.82%) IT Services Manager
9 6 (3.82%) ITIL Manager
9 6 (3.82%) ITIL Service Delivery Manager
9 6 (3.82%) ITIL Service Manager
9 6 (3.82%) Senior IT Engineer
10 5 (3.18%) Administrator
11 4 (2.55%) Service Analyst
Libraries, Frameworks & Software Standards
1 5 (3.18%) .NET
2 4 (2.55%) Ajax
2 4 (2.55%) AngularJS
2 4 (2.55%) CSS
2 4 (2.55%) HTML
2 4 (2.55%) HTML5
2 4 (2.55%) RabbitMQ
2 4 (2.55%) React
2 4 (2.55%) XML
3 1 (0.64%) COM+
3 1 (0.64%) DCOM
3 1 (0.64%) MSMQ
3 1 (0.64%) WPF
Miscellaneous
1 26 (16.56%) Management Information System
2 10 (6.37%) Data Centre
3 8 (5.10%) Self-Motivation
4 6 (3.82%) Driving Licence
4 6 (3.82%) iPhone
5 5 (3.18%) BBC
5 5 (3.18%) Fat Client
5 5 (3.18%) Thin Client
6 3 (1.91%) Enterprise Software
7 2 (1.27%) PDA
7 2 (1.27%) User Experience
8 1 (0.64%) Data Protection Act
8 1 (0.64%) Freedom of Information
8 1 (0.64%) Freedom of Information Act
8 1 (0.64%) NHS
8 1 (0.64%) Video Conferencing
Operating Systems
1 30 (19.11%) Windows
2 13 (8.28%) Windows Server
3 7 (4.46%) Apple iOS
4 6 (3.82%) Windows 10
5 5 (3.18%) Linux
6 4 (2.55%) Unix
6 4 (2.55%) Windows Server 2012
6 4 (2.55%) Windows Server 2016
6 4 (2.55%) Windows Server 2019
7 2 (1.27%) Mac OS X
8 1 (0.64%) Windows 2000 Server
Processes & Methodologies
1 67 (42.68%) Service Delivery
2 56 (35.67%) Line Management
3 52 (33.12%) Facilities Management
4 43 (27.39%) Information Security
5 32 (20.38%) Problem-Solving
6 30 (19.11%) CAFM
6 30 (19.11%) ITIL
7 18 (11.46%) Performance Measurement
8 15 (9.55%) Stakeholder Management
9 14 (8.92%) Service Management
10 13 (8.28%) Change Management
11 11 (7.01%) Coaching
11 11 (7.01%) Continuous Improvement
11 11 (7.01%) Problem Management
12 10 (6.37%) Collaborative Working
13 9 (5.73%) Business Continuity
13 9 (5.73%) Customer Requirements
13 9 (5.73%) Incident Management
13 9 (5.73%) Time Management
14 8 (5.10%) Security Management
Programming Languages
1 7 (4.46%) SQL
2 5 (3.18%) C#
2 5 (3.18%) JavaScript
3 4 (2.55%) TypeScript
4 3 (1.91%) AWK
4 3 (1.91%) Korn
4 3 (1.91%) Perl
4 3 (1.91%) PHP
5 2 (1.27%) PowerShell
6 1 (0.64%) Data Analysis Expressions (DAX)
6 1 (0.64%) PL/SQL
Qualifications
1 7 (4.46%) Degree
2 6 (3.82%) ITIL Certification
2 6 (3.82%) Microsoft Certification
3 4 (2.55%) Computer Science Degree
4 3 (1.91%) DBS Check
5 2 (1.27%) CCNA
5 2 (1.27%) CCNP
5 2 (1.27%) Cisco Certification
5 2 (1.27%) MCP
5 2 (1.27%) SC Cleared
5 2 (1.27%) Security Cleared
6 1 (0.64%) AWS Certification
6 1 (0.64%) ITIL Foundation Certificate
6 1 (0.64%) Master's Degree
6 1 (0.64%) MBA
6 1 (0.64%) MCSE
6 1 (0.64%) PMI Certification
6 1 (0.64%) PMP
6 1 (0.64%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 10 (6.37%) Cyber Essentials
2 7 (4.46%) Cyber Essentials PLUS
2 7 (4.46%) ISO/IEC 27001
2 7 (4.46%) QA
3 6 (3.82%) ISO 22301
4 3 (1.91%) ISO/IEC 20000
5 1 (0.64%) Data Quality
System Software
1 20 (12.74%) Active Directory
2 4 (2.55%) Hyper-V
3 2 (1.27%) Docker
4 1 (0.64%) Firmware
4 1 (0.64%) IMail Server
4 1 (0.64%) Oracle RAC
4 1 (0.64%) VMware ESXi
4 1 (0.64%) VMware Infrastructure
4 1 (0.64%) vSphere
4 1 (0.64%) XenApp
Systems Management
1 10 (6.37%) SCCM
2 6 (3.82%) Microsoft Intune
3 4 (2.55%) SCOM
4 1 (0.64%) Kubernetes
4 1 (0.64%) Nessus
Vendors
1 60 (38.22%) Microsoft
2 7 (4.46%) Apple
2 7 (4.46%) Oracle
3 6 (3.82%) ConnectWise
3 6 (3.82%) Remedy
4 5 (3.18%) Cisco
5 4 (2.55%) WatchGuard
6 3 (1.91%) IBM
6 3 (1.91%) SAP
6 3 (1.91%) VMware
7 2 (1.27%) Avaya
7 2 (1.27%) CA
7 2 (1.27%) Mitel
7 2 (1.27%) Sage
8 1 (0.64%) Citrix
8 1 (0.64%) Dell
8 1 (0.64%) HP
8 1 (0.64%) NetApp
8 1 (0.64%) SolarWinds