Period
to 29 November 2020

The following table provides summary statistics for permanent job vacancies advertised in Manchester with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 29 November 2020 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
North West > Manchester
6 months to
29 Nov 2020
Same period 2019 Same period 2018
Rank 100 118 155
Rank change year-on-year +18 +37 -37
Permanent jobs citing SLA 61 152 146
As % of all permanent jobs advertised in Manchester 2.15% 2.40% 1.98%
As % of the Quality Assurance & Compliance category 18.54% 20.97% 14.31%
Number of salaries quoted 60 104 119
Median annual salary £32,500 £37,500 £35,000
Median salary % change year-on-year -13.33% +7.14% +28.44%
10th Percentile £21,000 £22,000 £19,900
90th Percentile £63,138 £61,000 £63,750
North West median annual salary £32,500 £37,500 £35,000
% change year-on-year -13.33% +7.14% +27.27%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Manchester with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Manchester
Permanent vacancies with a requirement for quality assurance or compliance skills 329 725 1,020
As % of all permanent IT jobs advertised in Manchester 11.59% 11.43% 13.86%
Number of salaries quoted 294 506 864
Median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - +5.88%
10th Percentile £30,500 £27,500 £27,500
90th Percentile £75,000 £67,500 £64,625
North West median annual salary £45,000 £44,000 £45,000
% change year-on-year +2.27% -2.22% +5.88%

SLA
Job Vacancy Trend in Manchester

Job postings citing SLA as a proportion of all IT jobs advertised in Manchester.

Job vacancy trend for SLA in Manchester

SLA
Salary Trend in Manchester

3-month moving average salary quoted in jobs citing SLA in Manchester.

Salary trend for SLA in Manchester

SLA
Salary Histogram in Manchester

Salary distribution for jobs citing SLA in Manchester over the 6 months to 29 November 2020.

Salary histogram for SLA in Manchester

SLA
Job Locations in Manchester

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Manchester region over the 6 months to 29 November 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Stockport +40 3 £24,000 -40.00% 1
Bolton +22 3 £32,500 -31.58%
SLA
North West

For the 6 months to 29 November 2020, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Manchester region with a requirement for SLA.

1 34 (55.74%) VMware
2 28 (45.90%) Microsoft
3 25 (40.98%) Citrix
4 17 (27.87%) VMware Infrastructure
5 15 (24.59%) Dell
5 15 (24.59%) Windows
6 14 (22.95%) EMC
6 14 (22.95%) NetApp
7 13 (21.31%) IBM
8 12 (19.67%) Active Directory
9 9 (14.75%) DNS
9 9 (14.75%) DHCP
9 9 (14.75%) Office 365
10 8 (13.11%) Windows 10
10 8 (13.11%) Microsoft Office
11 7 (11.48%) ITIL
11 7 (11.48%) LAN
11 7 (11.48%) Project Management
11 7 (11.48%) Azure
12 6 (9.84%) Windows Server
12 6 (9.84%) WAN
12 6 (9.84%) Telecoms
13 5 (8.20%) Finance
13 5 (8.20%) Wireless
13 5 (8.20%) VoIP
13 5 (8.20%) Process Improvement
13 5 (8.20%) Line Management
13 5 (8.20%) Windows Server 2012
14 4 (6.56%) Performance Metrics
14 4 (6.56%) Apple iOS

SLA
Co-occurring IT Skills in Manchester by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (6.56%) MS Exchange
2 3 (4.92%) Exchange Server 2013
2 3 (4.92%) SharePoint
3 2 (3.28%) IIS
4 1 (1.64%) Confluence
4 1 (1.64%) Elasticsearch
Applications
1 8 (13.11%) Microsoft Office
2 1 (1.64%) Microsoft Excel
2 1 (1.64%) Microsoft PowerPoint
Cloud Services
1 9 (14.75%) Office 365
2 7 (11.48%) Azure
3 2 (3.28%) AWS
3 2 (3.28%) Azure Active Directory
3 2 (3.28%) OneDrive
4 1 (1.64%) IaaS
4 1 (1.64%) Mimecast
4 1 (1.64%) PaaS
4 1 (1.64%) ServiceMax
Communications & Networking
1 9 (14.75%) DHCP
1 9 (14.75%) DNS
2 7 (11.48%) LAN
3 6 (9.84%) WAN
4 5 (8.20%) VoIP
4 5 (8.20%) Wireless
5 4 (6.56%) ADSL
5 4 (6.56%) Ethernet
5 4 (6.56%) IMAP
5 4 (6.56%) MPLS
5 4 (6.56%) VDSL
6 3 (4.92%) Firewall
6 3 (4.92%) TCP/IP
6 3 (4.92%) VPN
7 2 (3.28%) Unified Communications
8 1 (1.64%) Cisco Nexus
8 1 (1.64%) OSPF
8 1 (1.64%) Remote Desktop
8 1 (1.64%) WebEx
8 1 (1.64%) Wi-Fi
Database & Business Intelligence
1 2 (3.28%) Amazon RDS
1 2 (3.28%) NoSQL
1 2 (3.28%) SQL Server
2 1 (1.64%) Cosmos DB
Development Applications
1 1 (1.64%) JIRA
General
1 6 (9.84%) Telecoms
2 5 (8.20%) Finance
3 1 (1.64%) Back Office
3 1 (1.64%) Housing Association
3 1 (1.64%) Manufacturing
3 1 (1.64%) Retail
3 1 (1.64%) Spanish Language
Job Titles
1 16 (26.23%) 3rd Line Support
1 16 (26.23%) Citrix Support
2 15 (24.59%) 2nd Line Support
3 11 (18.03%) Analyst
4 6 (9.84%) Support Analyst
4 6 (9.84%) Technical Support
5 4 (6.56%) Product Manager
5 4 (6.56%) Technical Analyst
5 4 (6.56%) Technical Support Analyst
6 2 (3.28%) Help Desk Analyst
6 2 (3.28%) IT Analyst
6 2 (3.28%) IT Manager
6 2 (3.28%) IT Support
6 2 (3.28%) IT Support Analyst
6 2 (3.28%) Senior Technical Support
6 2 (3.28%) Support Engineer
6 2 (3.28%) Technical Manager
7 1 (1.64%) Applications Support
7 1 (1.64%) Senior Manager
7 1 (1.64%) Systems Administrator
Miscellaneous
1 3 (4.92%) Data Centre
2 2 (3.28%) Analytical Skills
2 2 (3.28%) Enterprise Software
2 2 (3.28%) FMCG
3 1 (1.64%) Clustering
3 1 (1.64%) Cyberthreat
3 1 (1.64%) Driving Licence
3 1 (1.64%) Handset
3 1 (1.64%) Management Information System
3 1 (1.64%) Private Cloud
3 1 (1.64%) Public Cloud
3 1 (1.64%) Self-Motivation
3 1 (1.64%) Smart Meter
3 1 (1.64%) User Experience
3 1 (1.64%) Video Conferencing
Operating Systems
1 15 (24.59%) Windows
2 8 (13.11%) Windows 10
3 6 (9.84%) Windows Server
4 5 (8.20%) Windows Server 2012
5 4 (6.56%) Android
5 4 (6.56%) Apple iOS
6 3 (4.92%) Linux
6 3 (4.92%) Windows 7
7 1 (1.64%) VMS
7 1 (1.64%) Windows 8
7 1 (1.64%) Windows Server 2008
7 1 (1.64%) Windows Server 2016
7 1 (1.64%) Windows Server 2019
Processes & Methodologies
1 7 (11.48%) ITIL
1 7 (11.48%) Project Management
2 5 (8.20%) Line Management
2 5 (8.20%) Process Improvement
3 4 (6.56%) B2B
3 4 (6.56%) Contract Negotiation
3 4 (6.56%) Performance Metrics
3 4 (6.56%) PRINCE2
3 4 (6.56%) Problem-Solving
4 3 (4.92%) Computer Science
4 3 (4.92%) Information Security
4 3 (4.92%) Infrastructure Engineering
4 3 (4.92%) ITSM
4 3 (4.92%) Service Delivery
4 3 (4.92%) Service Management
5 2 (3.28%) Agile Software Development
5 2 (3.28%) Continuous Improvement
5 2 (3.28%) IT Strategy
5 2 (3.28%) Open Source
5 2 (3.28%) Project Delivery
Programming Languages
1 3 (4.92%) PowerShell
1 3 (4.92%) SQL
2 1 (1.64%) C
2 1 (1.64%) Go
2 1 (1.64%) Java
2 1 (1.64%) Python
2 1 (1.64%) VBA
Qualifications
1 2 (3.28%) Computer Science Degree
1 2 (3.28%) Degree
1 2 (3.28%) Master's Degree
2 1 (1.64%) AWS Certification
2 1 (1.64%) BC Cleared
2 1 (1.64%) CCNA
2 1 (1.64%) Cisco Certification
2 1 (1.64%) Microsoft Certification
2 1 (1.64%) Security Cleared
Quality Assurance & Compliance
1 4 (6.56%) QA
2 1 (1.64%) ISO/IEC 27001
2 1 (1.64%) NIST
System Software
1 17 (27.87%) VMware Infrastructure
2 12 (19.67%) Active Directory
3 2 (3.28%) Hyper-V
4 1 (1.64%) Virtual Servers
4 1 (1.64%) VMware ESXi
4 1 (1.64%) VMware Server
4 1 (1.64%) vSphere
4 1 (1.64%) Xen
Systems Management
1 2 (3.28%) Kubernetes
1 2 (3.28%) SCCM
2 1 (1.64%) Backup Exec
2 1 (1.64%) Failover Clustering
2 1 (1.64%) Microsoft Intune
2 1 (1.64%) SCOM
2 1 (1.64%) Terraform
Vendors
1 34 (55.74%) VMware
2 28 (45.90%) Microsoft
3 25 (40.98%) Citrix
4 15 (24.59%) Dell
5 14 (22.95%) EMC
5 14 (22.95%) NetApp
6 13 (21.31%) IBM
7 3 (4.92%) Cisco
7 3 (4.92%) Sophos
7 3 (4.92%) Veeam
8 2 (3.28%) Draytek
8 2 (3.28%) ESET
8 2 (3.28%) SAP
9 1 (1.64%) Aastra
9 1 (1.64%) HP
9 1 (1.64%) McAfee
9 1 (1.64%) NETGEAR
9 1 (1.64%) Salesforce.com
9 1 (1.64%) Siemens
9 1 (1.64%) Symantec