Period
to 18 May 2021

The following table provides summary statistics for permanent job vacancies advertised in Manchester with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 18 May 2021 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
North West > Manchester
6 months to
18 May 2021
Same period 2020 Same period 2019
Rank 144 140 121
Rank change year-on-year -4 -19 +19
Permanent jobs citing SLA 53 61 163
As % of all permanent jobs advertised in Manchester 1.36% 1.47% 2.65%
As % of the Quality Assurance & Compliance category 12.47% 12.95% 18.95%
Number of salaries quoted 42 35 112
10th Percentile £21,550 £21,850 £19,575
25th Percentile £23,625 £26,625 £22,750
Median annual salary (50th Percentile) £47,500 £32,328 £35,000
Median % change year-on-year +46.93% -7.63% +37.25%
75th Percentile £53,438 £51,750 £42,500
90th Percentile £64,800 £59,343 £50,450
North West median annual salary £45,000 £34,750 £35,000
% change year-on-year +29.50% -0.71% +29.63%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Manchester with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Manchester
Permanent vacancies with a requirement for quality assurance or compliance skills 425 471 860
As % of all permanent IT jobs advertised in Manchester 10.90% 11.35% 13.96%
Number of salaries quoted 358 369 625
10th Percentile £29,925 £29,950 £25,675
25th Percentile £37,500 £41,250 £36,250
Median annual salary (50th Percentile) £50,000 £52,000 £45,000
Median % change year-on-year -3.85% +15.56% -
75th Percentile £62,500 £62,500 £60,000
90th Percentile £71,250 £80,000 £70,000
North West median annual salary £47,500 £48,000 £45,000
% change year-on-year -1.04% +6.67% -

SLA
Job Vacancy Trend in Manchester

Job postings citing SLA as a proportion of all IT jobs advertised in Manchester.

Job vacancy trend for SLA in Manchester

SLA
Salary Trend in Manchester

3-month moving average salary quoted in jobs citing SLA in Manchester.

Salary trend for SLA in Manchester

SLA
Salary Histogram in Manchester

Salary distribution for jobs citing SLA in Manchester over the 6 months to 18 May 2021.

Salary histogram for SLA in Manchester

SLA
Job Locations in Manchester

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Manchester region over the 6 months to 18 May 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wigan - 3 £50,000 -
Stockport +21 2 £25,000 -54.55%
Salford - 2 - - 2
Bolton -1 1 £37,500 - 2
Altrincham -6 1 £22,000 -
Oldham - 1 £45,000 -
SLA
North West

For the 6 months to 18 May 2021, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Manchester region with a requirement for SLA.

1 19 (35.85%) Social Skills
2 17 (32.08%) Service Delivery
3 15 (28.30%) Windows
3 15 (28.30%) Active Directory
4 13 (24.53%) Microsoft
4 13 (24.53%) Azure
5 12 (22.64%) Problem Management
5 12 (22.64%) Problem-Solving
6 11 (20.75%) ITIL
7 10 (18.87%) Microsoft 365
7 10 (18.87%) Line Management
7 10 (18.87%) Windows Server
8 9 (16.98%) Continuous Improvement
8 9 (16.98%) Service Management
9 8 (15.09%) Information Security
9 8 (15.09%) Microsoft Office
10 7 (13.21%) LAN
10 7 (13.21%) WAN
10 7 (13.21%) VMware
11 6 (11.32%) Infrastructure Engineering
11 6 (11.32%) Remedy
11 6 (11.32%) Change Management
11 6 (11.32%) Management Information System
11 6 (11.32%) Finance
12 5 (9.43%) DNA
12 5 (9.43%) ITIL Certification
12 5 (9.43%) SAN
12 5 (9.43%) SharePoint
12 5 (9.43%) Oracle Reports
12 5 (9.43%) Oracle

SLA
Co-occurring IT Skills in Manchester by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (9.43%) SharePoint
2 3 (5.66%) Confluence
2 3 (5.66%) Elasticsearch
2 3 (5.66%) MS Exchange
Applications
1 8 (15.09%) Microsoft Office
2 1 (1.89%) Microsoft Excel
Business Applications
1 1 (1.89%) Remedy ITSM
Cloud Services
1 13 (24.53%) Azure
2 10 (18.87%) Microsoft 365
3 5 (9.43%) Power Platform
4 3 (5.66%) Azure Active Directory
4 3 (5.66%) Azure Cosmos DB
5 1 (1.89%) AWS
Communications & Networking
1 7 (13.21%) LAN
1 7 (13.21%) WAN
2 5 (9.43%) SAN
3 4 (7.55%) NAS
4 3 (5.66%) Firewall
5 2 (3.77%) Intranet
5 2 (3.77%) MPLS
5 2 (3.77%) Network Security
5 2 (3.77%) Wi-Fi
6 1 (1.89%) DHCP
6 1 (1.89%) DNS
Database & Business Intelligence
1 5 (9.43%) Oracle Reports
1 5 (9.43%) Power BI
2 3 (5.66%) SQL Server
3 1 (1.89%) Data Warehouse
Development Applications
1 5 (9.43%) JIRA
General
1 19 (35.85%) Social Skills
2 6 (11.32%) Finance
3 5 (9.43%) Retail
4 4 (7.55%) Analytical Skills
5 3 (5.66%) Spanish Language
6 2 (3.77%) Banking
6 2 (3.77%) Legal
6 2 (3.77%) Local Government
6 2 (3.77%) Presentation Skills
6 2 (3.77%) Public Sector
7 1 (1.89%) Billing
7 1 (1.89%) Organisational Skills
Job Titles
1 12 (22.64%) Analyst
2 10 (18.87%) Service Manager
3 7 (13.21%) Azure Engineer
3 7 (13.21%) Service Analyst
3 7 (13.21%) Service Desk Analyst
4 5 (9.43%) Administrator
4 5 (9.43%) Delivery Manager
4 5 (9.43%) Infrastructure Engineer
4 5 (9.43%) ITIL Manager
4 5 (9.43%) ITIL Service Delivery Manager
4 5 (9.43%) ITIL Service Manager
4 5 (9.43%) Service Delivery Manager
4 5 (9.43%) Technical Support
5 4 (7.55%) Azure Infrastructure Engineer
5 4 (7.55%) Support Manager
6 3 (5.66%) IT Analyst
6 3 (5.66%) Microsoft 365 Engineer
6 3 (5.66%) Support Engineer
7 2 (3.77%) Infrastructure Analyst
7 2 (3.77%) Support Analyst
Libraries, Frameworks & Software Standards
1 3 (5.66%) .NET
1 3 (5.66%) .NET Framework
1 3 (5.66%) Entity Framework
Miscellaneous
1 6 (11.32%) Management Information System
2 4 (7.55%) Self-Motivation
3 3 (5.66%) Clustering
3 3 (5.66%) Data Centre
3 3 (5.66%) Driving Licence
3 3 (5.66%) Fat Client
3 3 (5.66%) FMCG
3 3 (5.66%) Thin Client
Operating Systems
1 15 (28.30%) Windows
2 10 (18.87%) Windows Server
3 3 (5.66%) Linux
3 3 (5.66%) Windows Server 2012
4 2 (3.77%) Windows 10
Processes & Methodologies
1 17 (32.08%) Service Delivery
2 12 (22.64%) Problem Management
2 12 (22.64%) Problem-Solving
3 11 (20.75%) ITIL
4 10 (18.87%) Line Management
5 9 (16.98%) Continuous Improvement
5 9 (16.98%) Service Management
6 8 (15.09%) Information Security
7 6 (11.32%) Change Management
7 6 (11.32%) Infrastructure Engineering
8 5 (9.43%) CAFM
8 5 (9.43%) Coaching
8 5 (9.43%) DNA
8 5 (9.43%) Incident Management
8 5 (9.43%) Matrix Management
8 5 (9.43%) Proactive Monitoring
8 5 (9.43%) Statistics
9 4 (7.55%) Software Engineering
9 4 (7.55%) Stakeholder Management
10 3 (5.66%) Business Intelligence
Programming Languages
1 5 (9.43%) PowerShell
1 5 (9.43%) SQL
2 3 (5.66%) C#
3 1 (1.89%) Bash Shell
3 1 (1.89%) Data Analysis Expressions (DAX)
3 1 (1.89%) VB
Qualifications
1 5 (9.43%) ITIL Certification
2 3 (5.66%) Microsoft Certification
3 2 (3.77%) CCNA
3 2 (3.77%) CCNP
3 2 (3.77%) Cisco Certification
4 1 (1.89%) SC Cleared
4 1 (1.89%) Security Cleared
Quality Assurance & Compliance
1 1 (1.89%) Data Quality
1 1 (1.89%) QA
System Software
1 15 (28.30%) Active Directory
2 1 (1.89%) Hyper-V
2 1 (1.89%) VMware Infrastructure
2 1 (1.89%) vSphere
Systems Management
1 3 (5.66%) Failover Clustering
1 3 (5.66%) Kubernetes
1 3 (5.66%) Terraform
2 1 (1.89%) SCCM
Vendors
1 13 (24.53%) Microsoft
2 7 (13.21%) VMware
3 6 (11.32%) Remedy
4 5 (9.43%) ConnectWise
4 5 (9.43%) Oracle
5 3 (5.66%) Dell
5 3 (5.66%) HP
6 2 (3.77%) Cisco
6 2 (3.77%) Freshdesk
6 2 (3.77%) ServiceNow
7 1 (1.89%) BMC
7 1 (1.89%) NetApp