Period
to 11 August 2020

The following table provides summary statistics for permanent job vacancies advertised in Manchester with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 11 August 2020 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
North West > Manchester
6 months to
11 Aug 2020
Same period 2019 Same period 2018
Rank 110 106 121
Rank change year-on-year -4 +15 -14
Permanent jobs citing SLA 68 200 180
As % of all permanent jobs advertised in Manchester 2.18% 3.06% 2.46%
As % of the Quality Assurance & Compliance category 17.85% 23.58% 19.78%
Number of salaries quoted 57 137 158
Median annual salary £31,000 £37,500 £27,500
Median salary % change year-on-year -17.33% +36.36% +8.91%
10th Percentile £21,000 £21,000 £18,750
90th Percentile £60,000 £54,250 £55,250
North West median annual salary £41,000 £37,500 £30,000
% change year-on-year +9.33% +25.00% +9.09%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Manchester with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Manchester
Permanent vacancies with a requirement for quality assurance or compliance skills 381 848 910
As % of all permanent IT jobs advertised in Manchester 12.22% 12.96% 12.45%
Number of salaries quoted 298 573 731
Median annual salary £50,000 £45,500 £42,500
Median salary % change year-on-year +9.89% +7.06% +13.33%
10th Percentile £30,500 £26,000 £23,750
90th Percentile £70,000 £72,500 £63,750
North West median annual salary £47,500 £45,000 £42,500
% change year-on-year +5.56% +5.88% +13.33%

SLA
Job Vacancy Trend in Manchester

Job postings citing SLA as a proportion of all IT jobs advertised in Manchester.

Job vacancy trend for SLA in Manchester

SLA
Salary Trend in Manchester

3-month moving average salary quoted in jobs citing SLA in Manchester.

Salary trend for SLA in Manchester

SLA
Salary Histogram in Manchester

Salary distribution for jobs citing SLA in Manchester over the 6 months to 11 August 2020.

Salary histogram for SLA in Manchester

SLA
Job Locations in Manchester

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Manchester region over the 6 months to 11 August 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Stockport +15 2 £37,250 +41.90%
Altrincham +4 1 - -
SLA
North West

For the 6 months to 11 August 2020, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Manchester region with a requirement for SLA.

1 30 (44.12%) VMware
2 26 (38.24%) Microsoft
3 22 (32.35%) Citrix
4 20 (29.41%) Windows
5 19 (27.94%) ITIL
6 17 (25.00%) Office 365
7 16 (23.53%) Azure
8 15 (22.06%) VMware Infrastructure
8 15 (22.06%) Dell
8 15 (22.06%) EMC
8 15 (22.06%) IBM
8 15 (22.06%) NetApp
8 15 (22.06%) Active Directory
9 13 (19.12%) Retail
10 12 (17.65%) Incident Management
10 12 (17.65%) LAN
10 12 (17.65%) WAN
11 11 (16.18%) Management Information System
12 10 (14.71%) SQL
13 9 (13.24%) Linux
13 9 (13.24%) Cisco
13 9 (13.24%) Service Delivery
13 9 (13.24%) Problem Management
13 9 (13.24%) Cloud Computing
14 8 (11.76%) QA
14 8 (11.76%) Cisco CUCM
14 8 (11.76%) Windows Server
15 7 (10.29%) JIRA
15 7 (10.29%) Agile Software Development
15 7 (10.29%) Microsoft Office

SLA
Co-occurring IT Skills in Manchester by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (8.82%) Confluence
2 2 (2.94%) Elasticsearch
3 1 (1.47%) Exchange Server 2010
3 1 (1.47%) MS Exchange
Applications
1 7 (10.29%) Microsoft Office
Cloud Services
1 17 (25.00%) Office 365
2 16 (23.53%) Azure
3 9 (13.24%) Cloud Computing
4 2 (2.94%) AWS
4 2 (2.94%) Azure Active Directory
5 1 (1.47%) PaaS
5 1 (1.47%) SaaS
Communications & Networking
1 12 (17.65%) LAN
1 12 (17.65%) WAN
2 5 (7.35%) Firewall
2 5 (7.35%) VPN
3 4 (5.88%) ADSL
3 4 (5.88%) Ethernet
3 4 (5.88%) FTP
3 4 (5.88%) IMAP
3 4 (5.88%) MPLS
3 4 (5.88%) Network Security
3 4 (5.88%) VDSL
3 4 (5.88%) Wireless
4 2 (2.94%) TCP/IP
5 1 (1.47%) DHCP
5 1 (1.47%) DNS
5 1 (1.47%) VoIP
5 1 (1.47%) Wi-Fi
Database & Business Intelligence
1 6 (8.82%) SQL Server
2 4 (5.88%) SQL Server 2012
3 2 (2.94%) Cosmos DB
Development Applications
1 7 (10.29%) JIRA
2 1 (1.47%) CruiseControl
2 1 (1.47%) Hudson
2 1 (1.47%) Jenkins
General
1 13 (19.12%) Retail
2 5 (7.35%) Telecoms
3 2 (2.94%) Finance
4 1 (1.47%) Billing
Job Titles
1 19 (27.94%) 2nd Line Support
2 15 (22.06%) Citrix Support
3 14 (20.59%) 3rd Line Support
4 13 (19.12%) Analyst
5 5 (7.35%) Operations Engineer
5 5 (7.35%) Support Analyst
5 5 (7.35%) Support Engineer
5 5 (7.35%) Technical Support
6 4 (5.88%) Product Manager
6 4 (5.88%) Technical Analyst
6 4 (5.88%) Technical Support Analyst
7 3 (4.41%) IT Manager
7 3 (4.41%) IT Support
8 2 (2.94%) 2nd Line Support Analyst
8 2 (2.94%) Contracts Manager
8 2 (2.94%) Desktop Support
8 2 (2.94%) Infrastructure Engineer
8 2 (2.94%) Service Desk Analyst
8 2 (2.94%) Service Desk Manager
8 2 (2.94%) Service Manager
Libraries, Frameworks & Software Standards
1 1 (1.47%) .NET
Miscellaneous
1 11 (16.18%) Management Information System
2 6 (8.82%) Analytical Skills
3 2 (2.94%) Clustering
4 1 (1.47%) Driving Licence
4 1 (1.47%) Handset
4 1 (1.47%) iPad
4 1 (1.47%) Linux Command Line
4 1 (1.47%) Self-Motivation
4 1 (1.47%) User Experience
4 1 (1.47%) Virtual Team
Operating Systems
1 20 (29.41%) Windows
2 9 (13.24%) Linux
3 8 (11.76%) Windows Server
4 6 (8.82%) Apple iOS
5 5 (7.35%) Android
5 5 (7.35%) Windows Server 2008
6 3 (4.41%) Windows Server 2012
7 2 (2.94%) Windows 10
7 2 (2.94%) Windows 7
7 2 (2.94%) Windows 8
7 2 (2.94%) Windows Server 2003
8 1 (1.47%) Mac OS
Processes & Methodologies
1 19 (27.94%) ITIL
2 12 (17.65%) Incident Management
3 9 (13.24%) Problem Management
3 9 (13.24%) Service Delivery
4 7 (10.29%) Agile Software Development
5 6 (8.82%) Change Management
5 6 (8.82%) Problem-Solving
6 5 (7.35%) Kanban
6 5 (7.35%) Project Management
7 4 (5.88%) Analytics
7 4 (5.88%) Capacity Management
7 4 (5.88%) Change Control
7 4 (5.88%) Disaster Recovery
7 4 (5.88%) Line Management
7 4 (5.88%) Performance Metrics
7 4 (5.88%) Performance Monitoring
7 4 (5.88%) Process Improvement
7 4 (5.88%) Root Cause Analysis
7 4 (5.88%) Server Patching
7 4 (5.88%) Software Deployment
Programming Languages
1 10 (14.71%) SQL
2 6 (8.82%) PowerShell
3 1 (1.47%) Java
Qualifications
1 6 (8.82%) ITIL Certification
2 3 (4.41%) Degree
3 1 (1.47%) AWS Certification
3 1 (1.47%) CCNA
3 1 (1.47%) Cisco Certification
3 1 (1.47%) Microsoft Certification
Quality Assurance & Compliance
1 8 (11.76%) QA
2 1 (1.47%) Cyber Essentials
2 1 (1.47%) ISO/IEC 27001
2 1 (1.47%) NIST
2 1 (1.47%) PCI DSS
System Software
1 15 (22.06%) Active Directory
1 15 (22.06%) VMware Infrastructure
2 1 (1.47%) BitLocker
2 1 (1.47%) Firmware
Systems Management
1 8 (11.76%) Cisco CUCM
2 4 (5.88%) Ansible
3 2 (2.94%) Failover Clustering
3 2 (2.94%) Kubernetes
3 2 (2.94%) SCCM
3 2 (2.94%) Terraform
4 1 (1.47%) Opscode Chef
4 1 (1.47%) Puppet
Vendors
1 30 (44.12%) VMware
2 26 (38.24%) Microsoft
3 22 (32.35%) Citrix
4 15 (22.06%) Dell
4 15 (22.06%) EMC
4 15 (22.06%) IBM
4 15 (22.06%) NetApp
5 9 (13.24%) Cisco
6 2 (2.94%) Apple
6 2 (2.94%) McAfee
6 2 (2.94%) MobileIron
7 1 (1.47%) Becrypt
7 1 (1.47%) HP
7 1 (1.47%) Mitel
7 1 (1.47%) Remedy
7 1 (1.47%) Sophos