Period
to 25 January 2020

The following table provides summary statistics for permanent job vacancies advertised in Manchester with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 25 January 2020 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
North West > Manchester
6 months to
25 Jan 2020
Same period 2019 Same period 2018
Rank 133 169 120
Rank change year-on-year +36 -49 +10
Permanent jobs citing SLA 102 119 194
As % of all permanent IT jobs advertised in Manchester 1.84% 1.76% 2.60%
As % of the Quality Assurance & Compliance category 17.11% 11.97% 21.00%
Number of salaries quoted 62 87 135
Manchester median annual salary £31,914 £36,000 £27,500
Median salary % change year-on-year -11.35% +30.91% -
10th Percentile £22,000 £20,500 £20,700
90th Percentile £62,086 £60,000 £48,250
North West median annual salary £31,500 £35,000 £27,500
% change year-on-year -10.00% +27.27% -5.17%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Manchester with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Manchester
Permanent vacancies with a requirement for quality assurance or compliance skills 596 994 924
As % of all permanent IT jobs advertised in Manchester 10.74% 14.69% 12.37%
Number of salaries quoted 443 819 703
Manchester median annual salary £50,000 £45,000 £43,000
Median salary % change year-on-year +11.11% +4.65% +1.18%
10th Percentile £27,550 £29,200 £25,000
90th Percentile £77,500 £66,250 £70,000
North West median annual salary £45,000 £45,000 £43,000
% change year-on-year - +4.65% +7.50%

SLA
Job Vacancy Trend in Manchester

Job postings citing SLA as a percentage of all IT jobs advertised in Manchester.

Job vacancy trend for SLA in Manchester

SLA
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in Manchester.

Salary trend for SLA in Manchester

SLA
Salary Histogram in Manchester

The salary distribution of IT jobs citing SLA in Manchester over the 6 months to 25 January 2020.

Salary histogram for SLA in Manchester

SLA
Job Locations in Manchester

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Manchester region over the 6 months to 25 January 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Altrincham +31 5 £44,000 -
Salford -8 5 £40,000 +66.67% 3
Bolton -15 3 - - 2
Rochdale - 2 £27,500 - 1
Cheadle -2 1 - - 2
SLA
North West

For the 6 months to 25 January 2020, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Manchester region with a requirement for SLA.

1 46 (45.10%) Windows
2 38 (37.25%) Active Directory
2 38 (37.25%) Office 365
3 32 (31.37%) ITIL
4 31 (30.39%) Microsoft
5 30 (29.41%) Incident Management
6 23 (22.55%) Windows 10
7 22 (21.57%) SQL
8 20 (19.61%) Azure
9 19 (18.63%) Analytical Skills
9 19 (18.63%) Problem Management
10 18 (17.65%) Problem-Solving
11 16 (15.69%) Windows 7
12 15 (14.71%) Service Delivery
12 15 (14.71%) Finance
12 15 (14.71%) Microsoft Office
12 15 (14.71%) LAN
12 15 (14.71%) WAN
13 14 (13.73%) Management Information System
13 14 (13.73%) Retail
14 13 (12.75%) Service Management
15 12 (11.76%) Agile Software Development
15 12 (11.76%) ITSM
15 12 (11.76%) MS Exchange
15 12 (11.76%) Apple
15 12 (11.76%) Video Conferencing
15 12 (11.76%) Skype for Business
15 12 (11.76%) Skype
16 11 (10.78%) AWS
17 10 (9.80%) SCCM

SLA
Co-occurring IT Skills in Manchester by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (11.76%) MS Exchange
1 12 (11.76%) Skype for Business
2 4 (3.92%) SharePoint
3 3 (2.94%) IIS
4 2 (1.96%) Confluence
4 2 (1.96%) Exchange Server 2010
4 2 (1.96%) Exchange Server 2013
4 2 (1.96%) WebLogic
5 1 (0.98%) CMS
Applications
1 15 (14.71%) Microsoft Office
2 4 (3.92%) Microsoft Excel
Business Applications
1 5 (4.90%) Oracle EBS
1 5 (4.90%) Oracle EBS R12
1 5 (4.90%) Oracle ERP
2 3 (2.94%) Oracle 11i
2 3 (2.94%) Oracle SCM
3 2 (1.96%) Oracle Assets
3 2 (1.96%) Oracle Cash Management
3 2 (1.96%) Oracle E-Business Tax
3 2 (1.96%) Oracle Payables
3 2 (1.96%) Oracle Receivables
3 2 (1.96%) Oracle Subledger Accounting
4 1 (0.98%) Oracle Applications
4 1 (0.98%) Oracle General Ledger
4 1 (0.98%) Oracle Procure-to-Pay
4 1 (0.98%) Remedy ITSM
Cloud Services
1 38 (37.25%) Office 365
2 20 (19.61%) Azure
3 11 (10.78%) AWS
4 7 (6.86%) Cloud Computing
5 6 (5.88%) Azure Active Directory
6 3 (2.94%) Mimecast
7 2 (1.96%) SaaS
8 1 (0.98%) WhatsApp
Communications & Networking
1 15 (14.71%) LAN
1 15 (14.71%) WAN
2 12 (11.76%) Skype
3 5 (4.90%) DHCP
3 5 (4.90%) DNS
4 4 (3.92%) Intranet
5 3 (2.94%) Firewall
5 3 (2.94%) TCP/IP
5 3 (2.94%) Wireless
6 2 (1.96%) Internet
6 2 (1.96%) Remote Desktop
6 2 (1.96%) Unified Communications
6 2 (1.96%) VLAN
6 2 (1.96%) VoIP
6 2 (1.96%) VPN
6 2 (1.96%) Wi-Fi
7 1 (0.98%) Network Security
7 1 (0.98%) SAN
Database & Business Intelligence
1 7 (6.86%) SQL Server
2 5 (4.90%) Azure SQL Database
2 5 (4.90%) Microsoft Analysis Services
2 5 (4.90%) SQL Server Analysis Services
2 5 (4.90%) SQL Server Integration Services
2 5 (4.90%) SQL Server Reporting Services
3 3 (2.94%) Oracle Reports
4 1 (0.98%) MS Access
4 1 (0.98%) RDBMS
4 1 (0.98%) Relational Database
Development Applications
1 6 (5.88%) JIRA
General
1 15 (14.71%) Finance
2 14 (13.73%) Retail
3 5 (4.90%) Law
4 4 (3.92%) Telecoms
5 3 (2.94%) Manufacturing
5 3 (2.94%) Marketing
6 2 (1.96%) General Ledger
6 2 (1.96%) Public Sector
7 1 (0.98%) Housing Association
Job Titles
1 27 (26.47%) Analyst
2 16 (15.69%) Service Analyst
2 16 (15.69%) Service Desk Analyst
3 13 (12.75%) Service Manager
4 12 (11.76%) IT Support
5 9 (8.82%) Support Engineer
6 8 (7.84%) 2nd Line Service Desk Analyst
7 7 (6.86%) IT Engineer
7 7 (6.86%) Senior Analyst
7 7 (6.86%) Service Desk Engineer
8 6 (5.88%) 1st Line Support
8 6 (5.88%) 3rd Line Engineer
8 6 (5.88%) IT Support Engineer
8 6 (5.88%) Team Leader
9 5 (4.90%) 2nd Line Support
9 5 (4.90%) Consultant
9 5 (4.90%) Oracle Consultant
9 5 (4.90%) Senior Service Desk Analyst
9 5 (4.90%) Support Analyst
9 5 (4.90%) Technical Leader
Libraries, Frameworks & Software Standards
1 3 (2.94%) Oracle Fusion
2 1 (0.98%) J2EE
2 1 (0.98%) LDAP
Miscellaneous
1 19 (18.63%) Analytical Skills
2 14 (13.73%) Management Information System
3 12 (11.76%) Video Conferencing
4 9 (8.82%) Xbox
5 6 (5.88%) iPad
5 6 (5.88%) User Experience
6 5 (4.90%) Self-Motivation
7 3 (2.94%) Data Centre
7 3 (2.94%) Driving Licence
8 2 (1.96%) Smart Meter
9 1 (0.98%) Mobile App
9 1 (0.98%) Private Cloud
9 1 (0.98%) Replication
Operating Systems
1 46 (45.10%) Windows
2 23 (22.55%) Windows 10
3 16 (15.69%) Windows 7
4 10 (9.80%) Windows Server
5 7 (6.86%) Apple iOS
5 7 (6.86%) Windows Server 2003
6 6 (5.88%) Android
7 4 (3.92%) Windows Server 2008
8 3 (2.94%) Windows Server 2012
9 2 (1.96%) Linux
9 2 (1.96%) Mac OS
10 1 (0.98%) Mac OS X
10 1 (0.98%) Windows 8
10 1 (0.98%) Windows Vista
Processes & Methodologies
1 32 (31.37%) ITIL
2 30 (29.41%) Incident Management
3 19 (18.63%) Problem Management
4 18 (17.65%) Problem-Solving
5 15 (14.71%) Service Delivery
6 13 (12.75%) Service Management
7 12 (11.76%) Agile Software Development
7 12 (11.76%) ITSM
8 7 (6.86%) Information Security
8 7 (6.86%) Mentoring
8 7 (6.86%) Root Cause Analysis
9 6 (5.88%) Change Control
9 6 (5.88%) Digital Transformation Programme
9 6 (5.88%) Migration
9 6 (5.88%) Project Management
9 6 (5.88%) Stakeholder Management
10 5 (4.90%) Change Management
10 5 (4.90%) CRM
10 5 (4.90%) ERP
10 5 (4.90%) Information Security Management
Programming Languages
1 22 (21.57%) SQL
2 3 (2.94%) Java
3 2 (1.96%) PowerShell
4 1 (0.98%) VBA
Qualifications
1 3 (2.94%) Microsoft Certification
2 2 (1.96%) Degree
2 2 (1.96%) MCITP
2 2 (1.96%) MCSA
3 1 (0.98%) CCNA
3 1 (0.98%) Cisco Certification
3 1 (0.98%) ISEB
3 1 (0.98%) ISTQB
3 1 (0.98%) ITIL Certification
3 1 (0.98%) Master's Degree
3 1 (0.98%) MCSE
3 1 (0.98%) SC Cleared
3 1 (0.98%) Security Cleared
Quality Assurance & Compliance
1 4 (3.92%) QA
2 2 (1.96%) HL7
3 1 (0.98%) Basel II
3 1 (0.98%) Data Quality
3 1 (0.98%) HIPAA
3 1 (0.98%) ISO/IEC 20000
3 1 (0.98%) ISO/IEC 27001
3 1 (0.98%) PCI DSS
3 1 (0.98%) PMO
3 1 (0.98%) Sarbanes-Oxley
System Software
1 38 (37.25%) Active Directory
2 8 (7.84%) VMware Infrastructure
3 6 (5.88%) Hyper-V
4 3 (2.94%) XenApp
5 2 (1.96%) XenDesktop
6 1 (0.98%) DFS Replication
6 1 (0.98%) Terminal Server
6 1 (0.98%) Terminal Services
Systems Management
1 10 (9.80%) SCCM
2 7 (6.86%) AirWatch
3 4 (3.92%) Icinga
3 4 (3.92%) Kibana
3 4 (3.92%) Microsoft Intune
3 4 (3.92%) Nagios
4 3 (2.94%) Jamf Pro
5 2 (1.96%) HP Quality Center
6 1 (0.98%) HP ALM
Vendors
1 31 (30.39%) Microsoft
2 12 (11.76%) Apple
3 10 (9.80%) VMware
4 9 (8.82%) Citrix
5 8 (7.84%) Cisco
5 8 (7.84%) ServiceNow
6 6 (5.88%) Oracle
6 6 (5.88%) Polycom
6 6 (5.88%) Remedy
7 5 (4.90%) HP
7 5 (4.90%) iManage
7 5 (4.90%) Sony
7 5 (4.90%) Tableau
7 5 (4.90%) Veeam
8 4 (3.92%) New Relic
8 4 (3.92%) Splunk
9 2 (1.96%) Avaya
9 2 (1.96%) Genesys
9 2 (1.96%) Pega
9 2 (1.96%) Symantec