The median annual salary for a 1st Line Support Analyst was £19,500 in advertised job vacancies in the North West during the 3 months to 23 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Analyst
England / North West
3 months to
23 Jun 2017
Same period 2016 Same period 2015
Rank 259 231 234
Rank change year-on-year -28 +3  
Permanent jobs requiring a 1st Line Support Analyst 19 7 12
As % of all permanent IT jobs advertised in the North West 0.28% 0.12% 0.19%
As % of the Job Titles category 0.29% 0.13% 0.19%
Number of salaries quoted 17 6 12
Median salary £19,500 £18,875 £20,250
Median salary % change year-on-year +3.31% -6.79%  
90% offered a salary of more than £18,000 £17,250 £17,100
10% offered a salary of more than £22,500 £24,250 £21,450
UK excluding London median salary £21,750 £20,000 £20,250
% change year-on-year +8.75% -1.23%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the North West. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
North West
Permanent job vacancies with a job title containing a recognized job role 6604 5498 6171
As % of all permanent IT job vacancies advertised in the North West 96.65% 97.72% 96.83%
Number of salaries quoted 5400 4661 5042
Median salary £40,000 £40,000 £40,000
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £60,000 £55,000 £57,500
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

1st Line Support Analyst
Job Vacancy Trend in the North West

The job posting trend of jobs advertised in the North West that featured 1st Line Support Analyst in the job title.

Job vacancy trend for 1st Line Support Analyst in the North West

1st Line Support Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst in the North West.

Salary trend for 1st Line Support Analyst in the North West

1st Line Support Analyst
Salary Histogram in the North West

The salary distribution of IT jobs citing 1st Line Support Analyst in the North West over the 3 months to 23 June 2017.

Salary histogram for 1st Line Support Analyst in the North West

1st Line Support Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the North West region over the 3 months to 23 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -7 15 £19,500 +5.40% 2
Cheshire -25 3 £22,500 +13.20%
Lancashire - 1 £19,000 -
1st Line Support Analyst
England

1st Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 23 June 2017, 1st Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring 1st Line Support Analyst in the job title.

1 12 (46.15%) Windows
2 11 (42.31%) Microsoft
3 10 (38.46%) Active Directory
3 10 (38.46%) ITIL
4 9 (34.62%) Microsoft Office
4 9 (34.62%) Windows 7
5 7 (26.92%) SQL
6 6 (23.08%) SLA
7 5 (19.23%) Retail
7 5 (19.23%) Windows 8
8 4 (15.38%) Driving Licence
8 4 (15.38%) Degree
8 4 (15.38%) VMware
8 4 (15.38%) TCP/IP
8 4 (15.38%) EPoS
8 4 (15.38%) CSS
8 4 (15.38%) HTML
8 4 (15.38%) MS Exchange
9 3 (11.54%) LAN
9 3 (11.54%) WAN
9 3 (11.54%) MCSE
9 3 (11.54%) Uniface
9 3 (11.54%) Microsoft Certification
9 3 (11.54%) Crystal Reports
9 3 (11.54%) Cisco
9 3 (11.54%) Banking
9 3 (11.54%) SQL Server Reporting Services
9 3 (11.54%) SQL Server Integration Services
9 3 (11.54%) Telesales
9 3 (11.54%) Law

1st Line Support Analyst Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (15.38%) MS Exchange
2 1 (3.85%) CMS
Applications
1 9 (34.62%) Microsoft Office
2 2 (7.69%) Microsoft Excel
Business Applications
1 3 (11.54%) Payment Gateway
Cloud Services
1 2 (7.69%) G Suite
1 2 (7.69%) Office 365
Communications & Networking
1 4 (15.38%) TCP/IP
2 3 (11.54%) LAN
2 3 (11.54%) WAN
3 2 (7.69%) IP Telephony
4 1 (3.85%) Cisco IOS
4 1 (3.85%) DMZ
4 1 (3.85%) Firewall
Database & Business Intelligence
1 3 (11.54%) Crystal Reports
1 3 (11.54%) SQL Server Integration Services
1 3 (11.54%) SQL Server Reporting Services
General
1 5 (19.23%) Retail
2 3 (11.54%) Banking
2 3 (11.54%) Law
2 3 (11.54%) Legal
3 2 (7.69%) Finance
3 2 (7.69%) Investment Banking
4 1 (3.85%) German Language
4 1 (3.85%) Manufacturing
4 1 (3.85%) Telecoms
Libraries, Frameworks & Software Standards
1 4 (15.38%) CSS
1 4 (15.38%) HTML
Miscellaneous
1 4 (15.38%) Driving Licence
1 4 (15.38%) EPoS
2 1 (3.85%) Computer Science
2 1 (3.85%) iPad
2 1 (3.85%) Life Science
Operating Systems
1 12 (46.15%) Windows
2 9 (34.62%) Windows 7
3 5 (19.23%) Windows 8
4 3 (11.54%) Windows Server
5 2 (7.69%) Windows 10
5 2 (7.69%) Windows XP
Processes & Methodologies
1 10 (38.46%) ITIL
2 3 (11.54%) Telesales
2 3 (11.54%) Time Management
3 2 (7.69%) Continuous Improvement
3 2 (7.69%) ITSM
3 2 (7.69%) Service Management
4 1 (3.85%) Case Management
4 1 (3.85%) Content Management
4 1 (3.85%) Hardware Maintenance
4 1 (3.85%) Problem Management
4 1 (3.85%) Release Management
4 1 (3.85%) Software Engineering
4 1 (3.85%) Web Development
Programming Languages
1 7 (26.92%) SQL
2 3 (11.54%) Uniface
3 1 (3.85%) C#
3 1 (3.85%) C++
3 1 (3.85%) JavaScript
Qualifications
1 4 (15.38%) Degree
2 3 (11.54%) Master's Degree
2 3 (11.54%) MCSE
2 3 (11.54%) Microsoft Certification
3 2 (7.69%) ITIL Certification
3 2 (7.69%) MOS
Quality Assurance & Compliance
1 6 (23.08%) SLA
System Software
1 10 (38.46%) Active Directory
2 3 (11.54%) Microsoft Virtual Server
2 3 (11.54%) VMware Infrastructure
Vendors
1 11 (42.31%) Microsoft
2 4 (15.38%) VMware
3 3 (11.54%) Cisco
4 2 (7.69%) Google
5 1 (3.85%) Citrix
5 1 (3.85%) HP
5 1 (3.85%) Northgate
5 1 (3.85%) Oracle
5 1 (3.85%) Sitecore
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