Service Desk Support Job Trends in the Midlands

Service Desk Support
England > Midlands

The median Service Desk Support salary in the Midlands is £24,750 per year, according to job vacancies posted during the 6 months leading to 26 December 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
26 Dec 2025
Same period 2024 Same period 2023
Rank 222 249 210
Rank change year-on-year +27 -39 +122
Permanent jobs requiring a Service Desk Support 4 2 11
As % of all permanent jobs in the Midlands 0.051% 0.029% 0.22%
As % of the Job Titles category 0.056% 0.031% 0.24%
Number of salaries quoted 4 2 7
10th Percentile - £31,400 £26,050
25th Percentile £23,875 £31,625 £26,875
Median annual salary (50th Percentile) £24,750 £33,000 £30,000
Median % change year-on-year -25.00% +10.00% +30.43%
75th Percentile £25,625 £34,125 £33,750
90th Percentile - £34,200 £42,000
England median annual salary £35,000 £30,000 £28,500
% change year-on-year +16.67% +5.26% +3.64%

All Permanent IT Job Vacancies
Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Midlands with a recognized job title 7,147 6,407 4,673
% of permanent jobs with a recognized job title 90.54% 94.33% 94.35%
Number of salaries quoted 4,340 3,027 3,873
10th Percentile £28,000 £31,000 £26,500
25th Percentile £35,000 £38,500 £35,000
Median annual salary (50th Percentile) £47,500 £52,344 £50,000
Median % change year-on-year -9.25% +4.69% -4.76%
75th Percentile £65,000 £65,000 £62,500
90th Percentile £80,000 £78,300 £75,000
England median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - -0.41%

Service Desk Support
Job Vacancy Trend in the Midlands

Historical trend showing the proportion of permanent IT job postings featuring 'Service Desk Support' in the job title relative to all permanent IT jobs advertised in the Midlands.

Service Desk Support job vacancy trend in the Midlands

Service Desk Support
Salary Trend in the Midlands

Salary distribution trend for Service Desk Support job vacancies in the Midlands.

Salary distribution trend for Service Desk Support job vacancies in the Midlands

Service Desk Support
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Support within the Midlands region over the 6 months to 26 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
East Midlands -4 4 £24,750 -26.12% 1
Service Desk Support
England

Service Desk Support Skill Set
Top 12 Co-Occurring Skills & Capabilities in the Midlands

For the 6 months to 26 December 2025, Service Desk Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring Service Desk Support in the job title.

1 4 (100.00%) Active Directory
1 4 (100.00%) Azure
1 4 (100.00%) Customer Service
1 4 (100.00%) Internet
1 4 (100.00%) ITIL
1 4 (100.00%) Microsoft
1 4 (100.00%) Microsoft 365
1 4 (100.00%) Microsoft Office
1 4 (100.00%) SLA
1 4 (100.00%) TCP/IP
1 4 (100.00%) Windows
1 4 (100.00%) Windows 10

Service Desk Support Skill Set
Co-Occurring Skills & Capabilities in the Midlands by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Applications
1 4 (100.00%) Microsoft Office
Cloud Services
1 4 (100.00%) Azure
1 4 (100.00%) Microsoft 365
Communications & Networking
1 4 (100.00%) Internet
1 4 (100.00%) TCP/IP
General
1 4 (100.00%) Social Skills
Operating Systems
1 4 (100.00%) Windows
1 4 (100.00%) Windows 10
Processes & Methodologies
1 4 (100.00%) Customer Service
1 4 (100.00%) ITIL
Quality Assurance & Compliance
1 4 (100.00%) SLA
System Software
1 4 (100.00%) Active Directory
Vendors
1 4 (100.00%) Microsoft