SLA Jobs in the Midlands

Service Level Agreement (SLA)
England > Midlands

The following table provides summary statistics for permanent job vacancies advertised in the Midlands with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 27 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 113 94 80
Rank change year-on-year -19 -14 +48
Permanent jobs citing SLA 258 336 418
As % of all permanent jobs advertised in the Midlands 2.22% 3.49% 3.85%
As % of the Quality Assurance & Compliance category 15.38% 12.36% 20.16%
Number of salaries quoted 213 218 282
10th Percentile £22,500 £25,000 £21,025
25th Percentile £25,000 £28,500 £26,313
Median annual salary (50th Percentile) £28,119 £36,000 £35,000
Median % change year-on-year -21.89% +2.86% +3.70%
75th Percentile £43,000 £47,500 £47,425
90th Percentile £59,845 £60,250 £53,625
England median annual salary £32,500 £40,000 £38,000
% change year-on-year -18.75% +5.26% -5.00%

All Quality Assurance and Compliance Skills
Midlands

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the Midlands with a requirement for quality assurance or compliance skills.

Permanent vacancies with a requirement for quality assurance or compliance skills 1,677 2,719 2,073
As % of all permanent jobs advertised in the Midlands 14.40% 28.25% 19.11%
Number of salaries quoted 1,248 997 1,328
10th Percentile £25,750 £28,650 £26,250
25th Percentile £32,500 £36,750 £32,500
Median annual salary (50th Percentile) £47,500 £50,000 £45,000
Median % change year-on-year -5.00% +11.11% -4.26%
75th Percentile £62,500 £65,000 £59,000
90th Percentile £73,750 £80,000 £72,500
England median annual salary £52,500 £57,500 £55,000
% change year-on-year -8.70% +4.55% -

SLA
Job Vacancy Trend in the Midlands

Job postings citing SLA as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for SLA in the Midlands

SLA
Salary Trend in the Midlands

3-month moving average salary quoted in jobs citing SLA in the Midlands.

Salary trend for SLA in the Midlands

SLA
Salary Histogram in the Midlands

Salary distribution for jobs citing SLA in the Midlands over the 6 months to 27 April 2024.

Salary histogram for SLA in the Midlands

SLA
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Midlands region over the 6 months to 27 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Midlands -10 179 £28,119 -25.02% 42
East Midlands -26 79 £28,500 -10.94% 19
SLA
England

SLA
Co-occurring Skills and Capabilities in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (4.26%) Microsoft Exchange
2 4 (1.55%) CMS
2 4 (1.55%) SharePoint
3 3 (1.16%) IBM Notes
4 2 (0.78%) IIS
5 1 (0.39%) Exchange Server 2007
Applications
1 20 (7.75%) Microsoft Office
2 8 (3.10%) Microsoft Excel
3 3 (1.16%) Spreadsheet
4 2 (0.78%) Microsoft PowerPoint
Business Applications
1 46 (17.83%) Salesforce CRM
2 17 (6.59%) SAP Oil and Gas
2 17 (6.59%) SAP S/4HANA
3 1 (0.39%) Remedy ITSM
Cloud Services
1 32 (12.40%) Microsoft 365
2 31 (12.02%) SaaS
3 23 (8.91%) Azure
4 10 (3.88%) AWS
5 8 (3.10%) Dynamics 365
6 3 (1.16%) Entra ID
7 2 (0.78%) Azure DevOps
7 2 (0.78%) Cloud Computing
7 2 (0.78%) OneDrive
7 2 (0.78%) Power Platform
8 1 (0.39%) Azure Cosmos DB
8 1 (0.39%) Azure Monitor
8 1 (0.39%) IaaS
Communications & Networking
1 16 (6.20%) Wi-Fi
2 15 (5.81%) DHCP
3 14 (5.43%) DNS
4 11 (4.26%) SAN
5 9 (3.49%) Firewall
6 8 (3.10%) Broadband
6 8 (3.10%) TCP/IP
7 7 (2.71%) LAN
8 6 (2.33%) VPN
8 6 (2.33%) WAN
8 6 (2.33%) Wireless
9 5 (1.94%) VoIP
10 3 (1.16%) Cisco ASA
10 3 (1.16%) IPsec
10 3 (1.16%) iSCSI
10 3 (1.16%) MPLS
10 3 (1.16%) Network Security
10 3 (1.16%) Remote Desktop
10 3 (1.16%) WAAS
11 2 (0.78%) NAS
Database & Business Intelligence
1 7 (2.71%) Amazon RDS
2 1 (0.39%) NoSQL
2 1 (0.39%) Power BI
2 1 (0.39%) SQL Server
Development Applications
1 14 (5.43%) JIRA
2 2 (0.78%) Octopus Deploy
2 2 (0.78%) TeamCity
General
1 73 (28.29%) Social Skills
2 48 (18.60%) Analytical Skills
3 29 (11.24%) Law
4 22 (8.53%) Retail
5 14 (5.43%) Finance
6 6 (2.33%) Telecoms
7 4 (1.55%) Presentation Skills
7 4 (1.55%) Public Sector
8 3 (1.16%) Inclusion and Diversity
8 3 (1.16%) Manufacturing
8 3 (1.16%) Norwegian Language
9 2 (0.78%) French Language
9 2 (0.78%) Organisational Skills
9 2 (0.78%) Social Housing
10 1 (0.39%) Fire and Rescue
10 1 (0.39%) Legal
10 1 (0.39%) Local Government
Job Titles
1 47 (18.22%) Support Engineer
2 46 (17.83%) Business Development Manager
2 46 (17.83%) Business Manager
2 46 (17.83%) Development Manager
3 45 (17.44%) Analyst
4 29 (11.24%) IT Support
5 27 (10.47%) Service Analyst
6 26 (10.08%) Service Desk Analyst
7 21 (8.14%) IT Engineer
8 20 (7.75%) Applications Support
9 19 (7.36%) IT Support Engineer
10 16 (6.20%) IT Manager
11 14 (5.43%) Applications Engineer
11 14 (5.43%) Applications Support Engineer
11 14 (5.43%) Architect
12 13 (5.04%) Service Manager
12 13 (5.04%) Technical Engineer
13 12 (4.65%) Senior
13 12 (4.65%) Solutions Architect
14 10 (3.88%) Mobile Engineer
Libraries, Frameworks & Software Standards
1 6 (2.33%) OLE
2 2 (0.78%) HTML
3 1 (0.39%) .NET
3 1 (0.39%) .NET Framework
3 1 (0.39%) Entity Framework
Miscellaneous
1 22 (8.53%) Driving Licence
1 22 (8.53%) Self-Motivation
2 16 (6.20%) Management Information System
3 12 (4.65%) Team-Oriented Environment
4 9 (3.49%) Onboarding
5 7 (2.71%) Data Centre
6 4 (1.55%) CMDB
7 3 (1.16%) CCTV
7 3 (1.16%) Operational Technology
8 2 (0.78%) Cloud Native
8 2 (0.78%) EPoS
9 1 (0.39%) Blockchain
9 1 (0.39%) Blog
9 1 (0.39%) Data Structures
9 1 (0.39%) IoT
9 1 (0.39%) iPhone
9 1 (0.39%) Product Ownership
9 1 (0.39%) Public Cloud
9 1 (0.39%) Replication
Operating Systems
1 53 (20.54%) Windows
2 24 (9.30%) Windows Server
3 14 (5.43%) Windows 10
4 13 (5.04%) Apple iOS
5 7 (2.71%) Windows Server 2016
5 7 (2.71%) Windows Server 2019
6 6 (2.33%) Mac OS
7 5 (1.94%) Android
8 4 (1.55%) Windows Server 2012
9 3 (1.16%) Windows 7
10 2 (0.78%) Windows Server 2008
Processes & Methodologies
1 64 (24.81%) Customer Service
2 60 (23.26%) CRM
2 60 (23.26%) Problem-Solving
3 59 (22.87%) ITIL
4 46 (17.83%) Active Listening
4 46 (17.83%) B2B
4 46 (17.83%) Business Development
4 46 (17.83%) Deadline-Driven
4 46 (17.83%) Service Management
4 46 (17.83%) Value Proposition
5 32 (12.40%) Agile
6 30 (11.63%) Customer Requirements
6 30 (11.63%) Service Delivery
7 24 (9.30%) Continuous Improvement
8 23 (8.91%) ERP
8 23 (8.91%) Release Management
9 21 (8.14%) Asset Management
10 20 (7.75%) Incident Management
10 20 (7.75%) ITSM
11 19 (7.36%) Contract Negotiation
Programming Languages
1 23 (8.91%) SQL
2 7 (2.71%) PowerShell
3 2 (0.78%) C#
3 2 (0.78%) Python
4 1 (0.39%) JavaScript
4 1 (0.39%) Perl
4 1 (0.39%) VB.NET
Qualifications
1 18 (6.98%) Security Cleared
2 15 (5.81%) BPSS Clearance
3 13 (5.04%) Microsoft Certification
4 11 (4.26%) Degree
5 6 (2.33%) DBS Check
6 5 (1.94%) MCP
6 5 (1.94%) SC Cleared
7 4 (1.55%) CCNA
7 4 (1.55%) CCNP
7 4 (1.55%) Cisco Certification
7 4 (1.55%) HND
7 4 (1.55%) ITIL Certification
7 4 (1.55%) MCTS
8 3 (1.16%) CCDA
9 2 (0.78%) A+ Certification
10 1 (0.39%) MCSE
Quality Assurance & Compliance
1 14 (5.43%) PCI DSS
2 8 (3.10%) ISO 9001
3 7 (2.71%) ISO/IEC 27001
3 7 (2.71%) QA
4 3 (1.16%) Accessibility
5 2 (0.78%) GDPR
6 1 (0.39%) ISO 22301
6 1 (0.39%) NIST
System Software
1 35 (13.57%) Active Directory
2 13 (5.04%) KVM
3 11 (4.26%) VMware Infrastructure
4 3 (1.16%) Hyper-V
5 2 (0.78%) Firmware
5 2 (0.78%) Microsoft Virtual Server
5 2 (0.78%) Virtual Servers
6 1 (0.39%) NFS
Systems Management
1 5 (1.94%) Jamf Pro
2 3 (1.16%) Microsoft Intune
3 2 (0.78%) Kubernetes
3 2 (0.78%) SCCM
3 2 (0.78%) WSUS
Vendors
1 63 (24.42%) Microsoft
1 63 (24.42%) SAP
2 46 (17.83%) Salesforce
3 27 (10.47%) Apple
4 21 (8.14%) Dell
5 14 (5.43%) Cisco
6 13 (5.04%) HP
7 12 (4.65%) ServiceNow
7 12 (4.65%) VMware
8 8 (3.10%) Veeam
9 7 (2.71%) Nimble Storage
10 5 (1.94%) CheckPoint
10 5 (1.94%) Meraki
10 5 (1.94%) Mitel
10 5 (1.94%) Palo Alto
10 5 (1.94%) Zerto
11 3 (1.16%) Avaya
11 3 (1.16%) F5
11 3 (1.16%) Juniper
11 3 (1.16%) Lotus