Period
to 15 October 2019

The following table provides summary statistics for permanent job vacancies advertised in the Midlands with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 15 October 2019 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > Midlands
6 months to
15 Oct 2019
Same period 2018 Same period 2017
Rank 66 76 99
Rank change year-on-year +10 +23 -34
Permanent jobs citing SLA 442 510 449
As % of all permanent IT jobs advertised in the Midlands 3.91% 3.83% 3.02%
As % of the Quality Assurance & Compliance category 26.53% 24.47% 23.64%
Number of salaries quoted 344 342 334
Midlands median annual salary £31,500 £35,000 £35,000
Median salary % change year-on-year -10.00% - -9.09%
10th Percentile £19,500 £20,000 £19,863
90th Percentile £57,500 £59,875 £63,750
England median annual salary £40,000 £39,000 £38,000
% change year-on-year +2.56% +2.63% +1.33%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the Midlands with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Midlands
Permanent vacancies with a requirement for quality assurance or compliance skills 1,666 2,084 1,899
As % of all permanent IT jobs advertised in the Midlands 14.75% 15.65% 12.79%
Number of salaries quoted 1,306 1,394 1,474
Midlands median annual salary £42,500 £43,500 £42,500
Median salary % change year-on-year -2.30% +2.35% -
10th Percentile £25,250 £26,250 £25,000
90th Percentile £65,000 £65,000 £67,500
England median annual salary £50,000 £50,000 £50,000

SLA
Job Vacancy Trend in the Midlands

Job postings citing SLA as a percentage of all IT jobs advertised in the Midlands.

Job vacancy trend for SLA in the Midlands

SLA
Salary Trend in the Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the Midlands.

Salary trend for SLA in the Midlands

SLA
Salary Histogram in the Midlands

The salary distribution of IT jobs citing SLA in the Midlands over the 6 months to 15 October 2019.

Salary histogram for SLA in the Midlands

SLA
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Midlands region over the 6 months to 15 October 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Midlands -2 277 £32,500 -9.72% 41
East Midlands +24 165 £30,000 - 31
SLA
England

For the 6 months to 15 October 2019, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region with a requirement for SLA.

1 189 (42.76%) ITIL
2 161 (36.43%) Windows
3 158 (35.75%) Microsoft
4 109 (24.66%) Service Delivery
5 106 (23.98%) Active Directory
6 98 (22.17%) Microsoft Office
7 97 (21.95%) Problem-Solving
8 95 (21.49%) Office 365
9 85 (19.23%) VMware
10 82 (18.55%) Windows Server
11 71 (16.06%) VMware Infrastructure
12 67 (15.16%) Firewall
12 67 (15.16%) Service Management
13 61 (13.80%) Hyper-V
14 60 (13.57%) SQL
15 57 (12.90%) Change Management
15 57 (12.90%) Incident Management
16 56 (12.67%) MS Exchange
17 55 (12.44%) Telecoms
18 53 (11.99%) Cisco
18 53 (11.99%) Problem Management
19 52 (11.76%) WAN
20 51 (11.54%) Linux
20 51 (11.54%) Finance
21 50 (11.31%) LAN
22 48 (10.86%) Azure
23 46 (10.41%) Windows Server 2008
23 46 (10.41%) DNS
24 44 (9.95%) IBM
24 44 (9.95%) Continuous Improvement

SLA
Co-occurring IT Skills in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 56 (12.67%) MS Exchange
2 25 (5.66%) Exchange Server 2010
3 24 (5.43%) Exchange Server 2013
4 17 (3.85%) SharePoint
5 8 (1.81%) Apache
5 8 (1.81%) IIS
6 6 (1.36%) Exchange Server 2007
7 3 (0.68%) IBM Notes
7 3 (0.68%) Liferay
7 3 (0.68%) OpenStack
7 3 (0.68%) SAS
7 3 (0.68%) WebLogic
8 1 (0.23%) ArcGIS
8 1 (0.23%) CMS
8 1 (0.23%) Skype for Business
8 1 (0.23%) WebSphere
8 1 (0.23%) WebSphere Application Server
Applications
1 98 (22.17%) Microsoft Office
2 14 (3.17%) Microsoft Excel
3 5 (1.13%) Microsoft PowerPoint
4 4 (0.90%) MS Visio
5 2 (0.45%) Microsoft Project
Business Applications
1 5 (1.13%) Cognos Business Intelligence
1 5 (1.13%) Cognos Planning
1 5 (1.13%) Cognos TM1
1 5 (1.13%) Infor SunSystems
2 4 (0.90%) Dynamics AX
2 4 (0.90%) Remedy ITSM
3 1 (0.23%) Dynamics CRM
3 1 (0.23%) SAP HCM
3 1 (0.23%) SAP MII
3 1 (0.23%) SAP Payroll
3 1 (0.23%) Sentinel
3 1 (0.23%) Visualfiles
Cloud Services
1 95 (21.49%) Office 365
2 48 (10.86%) Azure
3 30 (6.79%) AWS
4 11 (2.49%) IBM Cloud
5 9 (2.04%) IaaS
6 8 (1.81%) PaaS
7 7 (1.58%) Azure ExpressRoute
8 5 (1.13%) AWS CloudFormation
8 5 (1.13%) Dynamics 365
9 3 (0.68%) Azure Active Directory
9 3 (0.68%) G Suite
10 2 (0.45%) SaaS
11 1 (0.23%) Cloud Computing
11 1 (0.23%) GCP
11 1 (0.23%) Google Docs
11 1 (0.23%) Google Sheets
11 1 (0.23%) Power Platform
Communications & Networking
1 67 (15.16%) Firewall
2 52 (11.76%) WAN
3 50 (11.31%) LAN
4 46 (10.41%) DNS
5 43 (9.73%) DHCP
6 40 (9.05%) TCP/IP
7 30 (6.79%) Internet
8 28 (6.33%) VLAN
9 20 (4.52%) Wireless
10 16 (3.62%) VoIP
10 16 (3.62%) Wi-Fi
11 15 (3.39%) SAN
12 14 (3.17%) VPN
13 12 (2.71%) NAS
14 10 (2.26%) H.323
14 10 (2.26%) RTP
15 9 (2.04%) MPLS
16 8 (1.81%) Cisco ASA
16 8 (1.81%) HTTP
16 8 (1.81%) HTTPS
Database & Business Intelligence
1 29 (6.56%) SQL Server
2 4 (0.90%) DB2
2 4 (0.90%) MariaDB
2 4 (0.90%) Qlik Sense
3 2 (0.45%) Data Warehouse
3 2 (0.45%) Oracle Database
3 2 (0.45%) Oracle Reports
3 2 (0.45%) SQL Server Integration Services
4 1 (0.23%) Azure SQL Database
4 1 (0.23%) GIS
4 1 (0.23%) MS Access
4 1 (0.23%) OLAP
4 1 (0.23%) OLTP
4 1 (0.23%) Oracle Database 11g
4 1 (0.23%) Oracle Database 12c
4 1 (0.23%) RDBMS
4 1 (0.23%) Relational Database
4 1 (0.23%) SQL Server 2012
4 1 (0.23%) SQL Server Reporting Services
4 1 (0.23%) SQLPlus
Development Applications
1 6 (1.36%) Git (software)
2 3 (0.68%) MSI
3 1 (0.23%) Cucumber
3 1 (0.23%) Jenkins
3 1 (0.23%) Subversion
3 1 (0.23%) TortoiseSVN
3 1 (0.23%) Visual Studio
General
1 55 (12.44%) Telecoms
2 51 (11.54%) Finance
3 43 (9.73%) Retail
4 14 (3.17%) Public Sector
5 9 (2.04%) Automotive
6 7 (1.58%) Billing
6 7 (1.58%) Law
6 7 (1.58%) Manufacturing
7 5 (1.13%) Pharmaceutical
8 4 (0.90%) Banking
8 4 (0.90%) Legal
8 4 (0.90%) Marketing
9 3 (0.68%) Multimedia
10 2 (0.45%) Local Government
11 1 (0.23%) Advertising
11 1 (0.23%) Back Office
11 1 (0.23%) Electronics
11 1 (0.23%) Front Office
Job Titles
1 111 (25.11%) Analyst
2 69 (15.61%) Service Manager
3 57 (12.90%) Delivery Manager
3 57 (12.90%) Service Delivery Manager
4 48 (10.86%) Support Analyst
5 38 (8.60%) Service Analyst
6 37 (8.37%) Service Desk Analyst
7 35 (7.92%) Support Engineer
8 33 (7.47%) IT Support
9 27 (6.11%) 2nd Line Support
10 26 (5.88%) Applications Support
11 22 (4.98%) 1st Line Support
12 18 (4.07%) 3rd Line Support
13 17 (3.85%) IT Analyst
14 16 (3.62%) Field Engineer
14 16 (3.62%) NOC Engineer
15 15 (3.39%) Applications Support Analyst
15 15 (3.39%) Architect
15 15 (3.39%) IT Engineer
15 15 (3.39%) Network Engineer
Libraries, Frameworks & Software Standards
1 11 (2.49%) Web Services
2 8 (1.81%) HTML
3 6 (1.36%) .NET
4 5 (1.13%) ASP.NET
5 4 (0.90%) AngularJS
5 4 (0.90%) HTML5
5 4 (0.90%) jQuery
6 3 (0.68%) REST
7 2 (0.45%) ISPF
7 2 (0.45%) JSR 168
7 2 (0.45%) JSTL
7 2 (0.45%) Middleware
7 2 (0.45%) SOAP
8 1 (0.23%) CSS
8 1 (0.23%) Hibernate
8 1 (0.23%) JDBC
8 1 (0.23%) Servlets
8 1 (0.23%) Spring
8 1 (0.23%) Struts
8 1 (0.23%) WinForms
Miscellaneous
1 39 (8.82%) Management Information System
2 27 (6.11%) Self-Motivation
3 26 (5.88%) Analytical Skills
4 23 (5.20%) Data Centre
5 21 (4.75%) CCTV
5 21 (4.75%) User Experience
6 14 (3.17%) Private Cloud
7 11 (2.49%) iSeries
8 10 (2.26%) Greenfield Project
9 9 (2.04%) Client/Server
9 9 (2.04%) Public Cloud
10 8 (1.81%) EMC VMAX
10 8 (1.81%) EMC VNX
11 7 (1.58%) CMDB
12 6 (1.36%) Blackberry
12 6 (1.36%) Driving Licence
12 6 (1.36%) Replication
12 6 (1.36%) Security Operations Centre
12 6 (1.36%) Smart Meter
12 6 (1.36%) Video Conferencing
Operating Systems
1 161 (36.43%) Windows
2 82 (18.55%) Windows Server
3 51 (11.54%) Linux
4 46 (10.41%) Windows Server 2008
5 38 (8.60%) Windows Server 2012
6 34 (7.69%) Windows 10
6 34 (7.69%) Windows 7
7 19 (4.30%) Unix
8 17 (3.85%) Windows 8
9 13 (2.94%) Apple iOS
10 12 (2.71%) Android
11 10 (2.26%) Windows Server 2003
12 9 (2.04%) AIX
13 8 (1.81%) Oracle Linux
14 5 (1.13%) Red Hat Enterprise Linux
15 4 (0.90%) Ubuntu
16 3 (0.68%) Mac OS
16 3 (0.68%) MVS
16 3 (0.68%) SUSE
16 3 (0.68%) Windows XP
Processes & Methodologies
1 189 (42.76%) ITIL
2 109 (24.66%) Service Delivery
3 97 (21.95%) Problem-Solving
4 67 (15.16%) Service Management
5 57 (12.90%) Change Management
5 57 (12.90%) Incident Management
6 53 (11.99%) Problem Management
7 44 (9.95%) Continuous Improvement
8 43 (9.73%) ITSM
9 38 (8.60%) ITIL V3
10 34 (7.69%) Root Cause Analysis
11 33 (7.47%) Release Management
12 31 (7.01%) Service Delivery Management
12 31 (7.01%) Supplier Management
13 27 (6.11%) Line Management
14 24 (5.43%) Process Improvement
15 23 (5.20%) DevOps
15 23 (5.20%) Project Management
16 22 (4.98%) Project Delivery
16 22 (4.98%) Supply Chain Management
Programming Languages
1 60 (13.57%) SQL
2 10 (2.26%) JavaScript
3 8 (1.81%) PowerShell
4 6 (1.36%) C#
4 6 (1.36%) Python
5 3 (0.68%) C
5 3 (0.68%) Shell Script
5 3 (0.68%) VBScript
6 2 (0.45%) Java
6 2 (0.45%) JCL
6 2 (0.45%) VB
7 1 (0.23%) ABAP
7 1 (0.23%) AWK
7 1 (0.23%) Delphi
7 1 (0.23%) Jython
7 1 (0.23%) Perl
7 1 (0.23%) Ruby
7 1 (0.23%) T-SQL
7 1 (0.23%) VB6
7 1 (0.23%) VBA
Qualifications
1 41 (9.28%) ITIL Certification
2 31 (7.01%) Degree
3 28 (6.33%) Cisco Certification
4 24 (5.43%) CCNA
5 16 (3.62%) Microsoft Certification
6 13 (2.94%) CCNP
7 12 (2.71%) A+ Certification
8 9 (2.04%) ITIL Foundation Certificate
9 8 (1.81%) HND
9 8 (1.81%) MCP
9 8 (1.81%) Security Cleared
10 7 (1.58%) GNVQ
11 6 (1.36%) MCSE
11 6 (1.36%) SC Cleared
12 5 (1.13%) MCTS
12 5 (1.13%) PMI Certification
13 4 (0.90%) HNC
13 4 (0.90%) MCITP
13 4 (0.90%) PMP
14 3 (0.68%) CCDA
Quality Assurance & Compliance
1 16 (3.62%) ISO/IEC 27001
2 15 (3.39%) ISO 9001
3 6 (1.36%) QA
4 5 (1.13%) GDPR
5 4 (0.90%) ISO/IEC 20000
6 2 (0.45%) PCI DSS
7 1 (0.23%) BS7666
7 1 (0.23%) NIST
7 1 (0.23%) Sarbanes-Oxley
System Software
1 106 (23.98%) Active Directory
2 71 (16.06%) VMware Infrastructure
3 61 (13.80%) Hyper-V
4 15 (3.39%) XenApp
5 12 (2.71%) Virtual Machines
5 12 (2.71%) XenDesktop
6 10 (2.26%) VMware ESXi
7 9 (2.04%) Firmware
8 8 (1.81%) VirtualBox
9 5 (1.13%) vSphere
10 2 (0.45%) Docker
10 2 (0.45%) Job Entry Subsystem
10 2 (0.45%) Time Sharing Option
11 1 (0.23%) Oracle RAC
11 1 (0.23%) Terminal Services
Systems Management
1 25 (5.66%) SCCM
2 16 (3.62%) Backup Exec
3 10 (2.26%) McAfee ePO
4 9 (2.04%) Forefront Identity Manager
5 6 (1.36%) Microsoft Intune
5 6 (1.36%) SCOM
6 5 (1.13%) Ansible
6 5 (1.13%) Terraform
7 4 (0.90%) AirWatch
7 4 (0.90%) Cisco Prime
7 4 (0.90%) Opscode Chef
7 4 (0.90%) Puppet
8 3 (0.68%) EMC NetWorker
8 3 (0.68%) Nagios
8 3 (0.68%) OpenView
9 2 (0.45%) Icinga
9 2 (0.45%) NetBackup
9 2 (0.45%) Red Hat Satellite
9 2 (0.45%) ServiceCenter
9 2 (0.45%) vCenter Server
Vendors
1 158 (35.75%) Microsoft
2 85 (19.23%) VMware
3 53 (11.99%) Cisco
4 44 (9.95%) IBM
5 39 (8.82%) Citrix
6 28 (6.33%) HP
7 25 (5.66%) Avaya
8 23 (5.20%) Dell
9 22 (4.98%) Oracle
10 21 (4.75%) Sun
10 21 (4.75%) Veeam
11 18 (4.07%) ServiceNow
11 18 (4.07%) Symantec
12 16 (3.62%) Remedy
13 14 (3.17%) Red Hat
14 12 (2.71%) SonicWALL
15 11 (2.49%) Mitel
16 10 (2.26%) McAfee
17 9 (2.04%) EMC
17 9 (2.04%) Juniper