Period
to

The following table provides summary statistics for permanent job vacancies advertised in the Midlands with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 19 May 2022 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > Midlands
6 months to
19 May 2022
Same period 2021 Same period 2020
Rank 76 101 82
Rank change year-on-year +25 -19 -6
Permanent jobs citing SLA 406 220 248
As % of all permanent jobs advertised in the Midlands 3.70% 2.74% 3.32%
As % of the Quality Assurance & Compliance category 19.56% 19.15% 22.06%
Number of salaries quoted 268 154 204
10th Percentile £21,408 £18,750 £19,500
25th Percentile £28,188 £25,000 £23,719
Median annual salary (50th Percentile) £35,000 £33,750 £30,250
Median % change year-on-year +3.70% +11.57% -9.02%
75th Percentile £47,500 £43,656 £43,375
90th Percentile £55,000 £53,750 £55,000
England median annual salary £37,500 £40,000 £37,500
% change year-on-year -6.25% +6.67% -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the Midlands with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Midlands
Permanent vacancies with a requirement for quality assurance or compliance skills 2,076 1,149 1,124
As % of all permanent IT jobs advertised in the Midlands 18.92% 14.29% 15.03%
Number of salaries quoted 1,320 843 924
10th Percentile £27,000 £28,000 £25,575
25th Percentile £35,000 £36,250 £32,223
Median annual salary (50th Percentile) £46,085 £47,000 £45,000
Median % change year-on-year -1.95% +4.44% +5.88%
75th Percentile £60,000 £57,500 £57,500
90th Percentile £75,000 £69,750 £67,500
England median annual salary £55,000 £55,000 £55,000
% change year-on-year - - +10.00%

SLA
Job Vacancy Trend in the Midlands

Job postings citing SLA as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for SLA in the Midlands

SLA
Salary Trend in the Midlands

3-month moving average salary quoted in jobs citing SLA in the Midlands.

Salary trend for SLA in the Midlands

SLA
Salary Histogram in the Midlands

Salary distribution for jobs citing SLA in the Midlands over the 6 months to 19 May 2022.

Salary histogram for SLA in the Midlands

SLA
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Midlands region over the 6 months to 19 May 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Midlands +19 251 £40,000 +14.29% 23
East Midlands +13 155 £35,000 +22.81% 27
SLA
England

For the 6 months to 19 May 2022, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region with a requirement for SLA.

1 181 (44.58%) Social Skills
2 154 (37.93%) Microsoft
3 118 (29.06%) Windows
4 116 (28.57%) ITIL
4 116 (28.57%) Problem-Solving
5 89 (21.92%) Active Directory
6 88 (21.67%) Azure
7 80 (19.70%) Continuous Improvement
8 79 (19.46%) Microsoft 365
9 70 (17.24%) Analytical Skills
10 59 (14.53%) SQL
11 53 (13.05%) SQL Server
12 52 (12.81%) Windows 10
13 51 (12.56%) Finance
13 51 (12.56%) Windows Server
14 49 (12.07%) Creative Thinking
15 48 (11.82%) Service Delivery
16 44 (10.84%) Incident Management
17 40 (9.85%) VMware
18 38 (9.36%) Line Management
19 37 (9.11%) Agile
19 37 (9.11%) Cisco
20 35 (8.62%) Microsoft Office
21 33 (8.13%) Self-Motivation
22 32 (7.88%) LAN
22 32 (7.88%) Data Structures
23 31 (7.64%) Problem Management
23 31 (7.64%) Security Cleared
23 31 (7.64%) Firewall
23 31 (7.64%) WAN

SLA
Co-occurring IT Skills in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (5.91%) MS Exchange
2 10 (2.46%) Appian
2 10 (2.46%) IIS
3 4 (0.99%) Exchange Server 2010
4 3 (0.74%) BizTalk Server
4 3 (0.74%) SharePoint
5 2 (0.49%) Confluence
6 1 (0.25%) Apache
6 1 (0.25%) Exchange Server 2013
6 1 (0.25%) IBM Notes
6 1 (0.25%) Skype for Business
Applications
1 35 (8.62%) Microsoft Office
2 8 (1.97%) Microsoft Excel
3 2 (0.49%) Microsoft PowerPoint
3 2 (0.49%) Microsoft Project
4 1 (0.25%) MS Visio
Business Applications
1 7 (1.72%) SAP S/4HANA
1 7 (1.72%) SAP SD
2 3 (0.74%) Dynamics CRM
3 1 (0.25%) assyst
3 1 (0.25%) Dynamics AX
3 1 (0.25%) NetSuite
Cloud Services
1 88 (21.67%) Azure
2 79 (19.46%) Microsoft 365
3 23 (5.67%) AWS
4 20 (4.93%) Power Platform
5 11 (2.71%) Azure Service Bus
6 10 (2.46%) Dynamics 365
7 7 (1.72%) Azure Active Directory
7 7 (1.72%) SaaS
8 3 (0.74%) Azure Logic Apps
9 2 (0.49%) Amazon EC2
9 2 (0.49%) Azure Key Vault
9 2 (0.49%) IaaS
9 2 (0.49%) Mimecast
9 2 (0.49%) Nutanix
10 1 (0.25%) Akamai
10 1 (0.25%) Cloud Computing
10 1 (0.25%) GCP
10 1 (0.25%) Google Workspace
10 1 (0.25%) OneDrive
10 1 (0.25%) PaaS
Communications & Networking
1 32 (7.88%) LAN
2 31 (7.64%) Firewall
2 31 (7.64%) WAN
3 24 (5.91%) DNS
4 19 (4.68%) DHCP
5 12 (2.96%) VPN
5 12 (2.96%) Wi-Fi
6 11 (2.71%) TCP/IP
7 10 (2.46%) SD-WAN
7 10 (2.46%) WLAN
8 9 (2.22%) Cisco ASA
9 8 (1.97%) SAN
9 8 (1.97%) Wireless
10 6 (1.48%) Cisco Firepower
11 5 (1.23%) Internet
12 4 (0.99%) SSL
12 4 (0.99%) VLAN
13 3 (0.74%) Kerberos
13 3 (0.74%) NAS
13 3 (0.74%) VSAN
Database & Business Intelligence
1 53 (13.05%) SQL Server
2 13 (3.20%) Data Warehouse
3 10 (2.46%) BusinessObjects
3 10 (2.46%) Oracle Reports
4 8 (1.97%) PostgreSQL
5 7 (1.72%) Oracle Discoverer
6 3 (0.74%) Relational Database
7 2 (0.49%) OLAP
7 2 (0.49%) OLTP
7 2 (0.49%) Power BI
7 2 (0.49%) SQL Server Integration Services
7 2 (0.49%) SQL Server Reporting Services
8 1 (0.25%) Amazon RDS
8 1 (0.25%) Azure SQL Data Warehouse
8 1 (0.25%) Crystal Reports
8 1 (0.25%) MongoDB
8 1 (0.25%) MySQL
8 1 (0.25%) Oracle Database
8 1 (0.25%) Oracle Database 10g
8 1 (0.25%) Tableau
Development Applications
1 11 (2.71%) JIRA
2 6 (1.48%) Git (software)
3 4 (0.99%) Jenkins
4 2 (0.49%) Liquibase
4 2 (0.49%) Octopus Deploy
4 2 (0.49%) Visual Studio
5 1 (0.25%) Ant
5 1 (0.25%) Bitbucket
5 1 (0.25%) IntelliJ
5 1 (0.25%) Postman
5 1 (0.25%) SQL Server Management Studio (SSMS)
5 1 (0.25%) Visual Studio Code
General
1 181 (44.58%) Social Skills
2 70 (17.24%) Analytical Skills
3 51 (12.56%) Finance
4 24 (5.91%) Manufacturing
4 24 (5.91%) Public Sector
4 24 (5.91%) Retail
5 16 (3.94%) Influencing Skills
5 16 (3.94%) Law
6 13 (3.20%) Inclusion and Diversity
6 13 (3.20%) Legal
6 13 (3.20%) Local Government
7 12 (2.96%) Presentation Skills
8 11 (2.71%) Digital Economy
8 11 (2.71%) Telecoms
9 10 (2.46%) Automotive
9 10 (2.46%) Games
10 5 (1.23%) Banking
10 5 (1.23%) Marketing
11 4 (0.99%) Advertising
11 4 (0.99%) Social Housing
Job Titles
1 107 (26.35%) Analyst
2 57 (14.04%) Support Analyst
3 53 (13.05%) Support Engineer
4 42 (10.34%) IT Support
5 32 (7.88%) Technical Support
6 26 (6.40%) Applications Support
6 26 (6.40%) Service Analyst
6 26 (6.40%) Technical Engineer
7 25 (6.16%) Network Engineer
7 25 (6.16%) Service Desk Analyst
8 24 (5.91%) Technical Support Engineer
9 20 (4.93%) Applications Support Analyst
9 20 (4.93%) Service Desk Engineer
10 19 (4.68%) Technical Analyst
11 18 (4.43%) 2nd Line Support
12 17 (4.19%) Developer
13 16 (3.94%) 3rd Line Engineer
13 16 (3.94%) IT Engineer
14 15 (3.69%) Service Manager
15 14 (3.45%) 1st Line Support
Libraries, Frameworks & Software Standards
1 12 (2.96%) AngularJS
2 11 (2.71%) .NET
3 10 (2.46%) LDAP
4 7 (1.72%) Web Services
5 5 (1.23%) HTML
6 4 (0.99%) COM
6 4 (0.99%) WML
7 3 (0.74%) J2EE
7 3 (0.74%) JSON
7 3 (0.74%) Middleware
7 3 (0.74%) RESTful
7 3 (0.74%) SOAP
7 3 (0.74%) XML
8 2 (0.49%) Lightning Web Components
9 1 (0.25%) CSS
9 1 (0.25%) HTML5
9 1 (0.25%) REST
9 1 (0.25%) YAML
Miscellaneous
1 33 (8.13%) Self-Motivation
2 32 (7.88%) Data Structures
3 21 (5.17%) Management Information System
4 17 (4.19%) Data Centre
5 13 (3.20%) Housing Association
6 9 (2.22%) Clustering
7 7 (1.72%) e-Health
7 7 (1.72%) Replication
8 5 (1.23%) Driving Licence
8 5 (1.23%) Legacy Systems
8 5 (1.23%) User Experience
9 4 (0.99%) Fibre Optics
10 3 (0.74%) LIMS
10 3 (0.74%) PKI
10 3 (0.74%) PMI
11 2 (0.49%) EPoS
11 2 (0.49%) Smartphone
11 2 (0.49%) Video Conferencing
12 1 (0.25%) CCTV
12 1 (0.25%) Fat Client
Operating Systems
1 118 (29.06%) Windows
2 52 (12.81%) Windows 10
3 51 (12.56%) Windows Server
4 22 (5.42%) Linux
5 14 (3.45%) Windows Server 2012
6 12 (2.96%) Windows Server 2016
6 12 (2.96%) Windows Server 2019
7 11 (2.71%) Windows 7
8 10 (2.46%) Windows Server 2008
9 9 (2.22%) Unix
10 7 (1.72%) Solaris
10 7 (1.72%) SUSE
11 3 (0.74%) Data ONTAP
11 3 (0.74%) Mac OS
12 2 (0.49%) Android
12 2 (0.49%) Apple iOS
12 2 (0.49%) Windows 8
13 1 (0.25%) Mac OS X
Processes & Methodologies
1 116 (28.57%) ITIL
1 116 (28.57%) Problem-Solving
2 80 (19.70%) Continuous Improvement
3 49 (12.07%) Creative Thinking
4 48 (11.82%) Service Delivery
5 44 (10.84%) Incident Management
6 38 (9.36%) Line Management
7 37 (9.11%) Agile
8 31 (7.64%) Collaborative Working
8 31 (7.64%) Problem Management
8 31 (7.64%) Project Management
9 29 (7.14%) Mentoring
10 28 (6.90%) Change Management
11 25 (6.16%) Service Management
12 21 (5.17%) Business Intelligence
13 19 (4.68%) Cybersecurity
14 18 (4.43%) Disaster Recovery
15 17 (4.19%) Mathematics
16 16 (3.94%) ERP
16 16 (3.94%) Process Improvement
Programming Languages
1 59 (14.53%) SQL
2 20 (4.93%) JavaScript
3 17 (4.19%) PowerShell
4 16 (3.94%) C
5 14 (3.45%) C#
6 7 (1.72%) T-SQL
7 6 (1.48%) Java
7 6 (1.48%) VB
8 5 (1.23%) Bourne shell
8 5 (1.23%) C-shell
8 5 (1.23%) Perl
8 5 (1.23%) Python
9 4 (0.99%) Bash
10 3 (0.74%) ABAP
11 1 (0.25%) PHP
Qualifications
1 31 (7.64%) Security Cleared
2 28 (6.90%) Degree
3 17 (4.19%) Cisco Certification
4 16 (3.94%) Microsoft Certification
5 13 (3.20%) CCNA
6 10 (2.46%) MCP
7 8 (1.97%) ITIL Foundation Certificate
8 6 (1.48%) ITIL Certification
8 6 (1.48%) SC Cleared
9 5 (1.23%) MCSE
9 5 (1.23%) Microsoft Certified Architect
9 5 (1.23%) VMware Certified Professional (VCP)
10 4 (0.99%) Citrix Certification
10 4 (0.99%) Computer Science Degree
10 4 (0.99%) DV Cleared
11 3 (0.74%) A+ Certification
11 3 (0.74%) DBS Check
11 3 (0.74%) MCSA
11 3 (0.74%) PMI Certification
12 2 (0.49%) CCA
Quality Assurance & Compliance
1 4 (0.99%) PMO
2 2 (0.49%) QA
3 1 (0.25%) Data Quality
3 1 (0.25%) GDPR
3 1 (0.25%) ISO 9001
3 1 (0.25%) ISO/IEC 27001
System Software
1 89 (21.92%) Active Directory
2 27 (6.65%) VMware Infrastructure
3 15 (3.69%) VMware ESXi
4 11 (2.71%) Hyper-V
5 7 (1.72%) XenApp
6 6 (1.48%) Docker
6 6 (1.48%) XenDesktop
7 5 (1.23%) Firmware
8 3 (0.74%) Microsoft App-V
8 3 (0.74%) VMware NSX
8 3 (0.74%) vSphere
9 2 (0.49%) Virtual Machines
10 1 (0.25%) BitLocker
10 1 (0.25%) Terminal Services
10 1 (0.25%) VirtualBox
Systems Management
1 14 (3.45%) Microsoft Clustering
2 13 (3.20%) SCCM
3 9 (2.22%) Microsoft Intune
4 8 (1.97%) Failover Clustering
4 8 (1.97%) Kubernetes
5 7 (1.72%) NetBackup
5 7 (1.72%) Oracle Enterprise Manager
6 4 (0.99%) Norton AntiVirus
7 3 (0.74%) Active Directory Federation Services
7 3 (0.74%) McAfee ePO
7 3 (0.74%) Rundeck
7 3 (0.74%) Single Sign-On
8 2 (0.49%) AirWatch
8 2 (0.49%) Ansible
8 2 (0.49%) HAProxy
8 2 (0.49%) Systems Management Server (SMS)
8 2 (0.49%) Terraform
9 1 (0.25%) Cisco Prime
9 1 (0.25%) Data Guard
9 1 (0.25%) Symantec Endpoint Protection
Vendors
1 154 (37.93%) Microsoft
2 40 (9.85%) VMware
3 37 (9.11%) Cisco
4 24 (5.91%) Citrix
5 22 (5.42%) Oracle
6 19 (4.68%) Juniper
7 15 (3.69%) IBM
8 13 (3.20%) HP
8 13 (3.20%) Palo Alto
8 13 (3.20%) Remedy
9 12 (2.96%) SAP
10 11 (2.71%) Cognos
11 10 (2.46%) Automation Anywhere
11 10 (2.46%) Blue Prism
11 10 (2.46%) MicroStrategy
12 8 (1.97%) Dell
13 7 (1.72%) Ivanti
13 7 (1.72%) SolarWinds
13 7 (1.72%) Sun
13 7 (1.72%) Veritas