Period
to 16 December 2018

The following table provides summary statistics for permanent job vacancies advertised in the Midlands with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 16 December 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > Midlands
6 months to
16 Dec 2018
Same period 2017 Same period 2016
Rank 69 106 66
Rank change year-on-year +37 -40 +26
Permanent jobs citing SLA 481 429 703
As % of all permanent IT jobs advertised in the Midlands 3.86% 2.81% 4.00%
As % of the Quality Assurance & Compliance category 22.21% 21.14% 27.83%
Number of salaries quoted 307 307 482
Midlands median annual salary £36,000 £32,500 £37,813
Median salary % change year-on-year +10.77% -14.05% +16.35%
10th Percentile £20,250 £20,187 £21,250
90th Percentile £63,750 £61,750 £58,750
England median annual salary £40,000 £37,500 £37,500
% change year-on-year +6.67% - -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the Midlands with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Midlands
Permanent vacancies with a requirement for quality assurance or compliance skills 2,166 2,029 2,526
As % of all permanent IT jobs advertised in the Midlands 17.39% 13.28% 14.38%
Number of salaries quoted 1,386 1,568 1,776
Midlands median annual salary £44,560 £44,000 £42,500
Median salary % change year-on-year +1.27% +3.53% +6.25%
10th Percentile £26,250 £25,000 £25,000
90th Percentile £65,000 £67,500 £64,750
England median annual salary £50,000 £50,000 £50,000

SLA
Job Vacancy Trend in the Midlands

Job postings citing SLA as a percentage of all IT jobs advertised in the Midlands.

Job vacancy trend for SLA in the Midlands

SLA
Salary Trend in the Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the Midlands.

Salary trend for SLA in the Midlands

SLA
Salary Histogram in the Midlands

The salary distribution of IT jobs citing SLA in the Midlands over the 6 months to 16 December 2018.

Salary histogram for SLA in the Midlands

SLA
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Midlands region over the 6 months to 16 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Midlands +43 334 £37,500 +13.64% 36
East Midlands +9 147 £30,000 - 19
SLA
England

For the 6 months to 16 December 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region with a requirement for SLA.

1 249 (51.77%) ITIL
2 181 (37.63%) Windows
3 151 (31.39%) Microsoft
4 131 (27.23%) Service Delivery
5 108 (22.45%) Active Directory
6 94 (19.54%) Incident Management
7 88 (18.30%) Microsoft Office
8 81 (16.84%) Finance
9 76 (15.80%) Data Centre
10 69 (14.35%) Cisco
11 63 (13.10%) VMware
12 62 (12.89%) LAN
13 61 (12.68%) ITIL Certification
13 61 (12.68%) Problem-Solving
14 60 (12.47%) Windows Server
14 60 (12.47%) Microsoft Excel
15 58 (12.06%) WAN
16 57 (11.85%) SQL
17 54 (11.23%) Degree
18 53 (11.02%) Microsoft Azure
19 52 (10.81%) Windows 7
19 52 (10.81%) Change Management
19 52 (10.81%) Firewall
19 52 (10.81%) Analytical Skills
20 50 (10.40%) Windows Server 2012
20 50 (10.40%) HP
21 48 (9.98%) SQL Server
21 48 (9.98%) Office 365
22 47 (9.77%) Microsoft PowerPoint
23 46 (9.56%) Data Protection

SLA
Co-occurring IT Skills in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (4.78%) MS Exchange
2 21 (4.37%) SharePoint
3 15 (3.12%) Skype for Business
4 12 (2.49%) IBM Notes
5 11 (2.29%) CMS
6 8 (1.66%) Exchange Server 2003
7 6 (1.25%) Exchange Server 2007
7 6 (1.25%) Exchange Server 2013
8 3 (0.62%) Blackberry Enterprise Server
8 3 (0.62%) Exchange Server 2010
8 3 (0.62%) Oracle Application Server
8 3 (0.62%) Oracle SOA Suite
8 3 (0.62%) Site Server
9 2 (0.42%) BizTalk Server
9 2 (0.42%) Exstream Dialogue
9 2 (0.42%) WordPress
10 1 (0.21%) nginx
Applications
1 88 (18.30%) Microsoft Office
2 60 (12.47%) Microsoft Excel
3 47 (9.77%) Microsoft PowerPoint
4 7 (1.46%) MS Visio
5 2 (0.42%) Microsoft Project
6 1 (0.21%) Spreadsheet
Business Applications
1 13 (2.70%) Dynamics CRM
2 4 (0.83%) SAP ECC
2 4 (0.83%) SAP ERP
3 3 (0.62%) Dynamics AX
4 2 (0.42%) Exstream
4 2 (0.42%) Sentinel
5 1 (0.21%) assyst
5 1 (0.21%) Oracle Applications
5 1 (0.21%) Oracle Retail
Cloud Services
1 53 (11.02%) Microsoft Azure
2 48 (9.98%) Office 365
3 18 (3.74%) Amazon AWS
4 11 (2.29%) Azure Active Directory
5 7 (1.46%) G Suite
6 5 (1.04%) Dynamics 365
6 5 (1.04%) PaaS
7 4 (0.83%) Cloud Computing
8 3 (0.62%) Mimecast
9 1 (0.21%) Amazon EC2
9 1 (0.21%) Amazon S3
9 1 (0.21%) CloudFront
9 1 (0.21%) Google App Engine
9 1 (0.21%) Google Cloud Platform
Communications & Networking
1 62 (12.89%) LAN
2 58 (12.06%) WAN
3 52 (10.81%) Firewall
4 38 (7.90%) TCP/IP
5 33 (6.86%) DNS
6 30 (6.24%) Internet
7 28 (5.82%) Wireless
8 25 (5.20%) VPN
9 24 (4.99%) OSPF
10 17 (3.53%) DHCP
11 15 (3.12%) Ethernet
11 15 (3.12%) MPLS
11 15 (3.12%) VoIP
12 14 (2.91%) SAN
13 12 (2.49%) BGP
13 12 (2.49%) Skype
13 12 (2.49%) VLAN
14 9 (1.87%) Cisco ASA
14 9 (1.87%) Remote Desktop
15 8 (1.66%) SHDSL
Database & Business Intelligence
1 48 (9.98%) SQL Server
2 10 (2.08%) MySQL
3 7 (1.46%) SQL Server 2016
4 6 (1.25%) SQL Server 2008
4 6 (1.25%) SQL Server Reporting Services
5 5 (1.04%) Data Warehouse
5 5 (1.04%) DB2
5 5 (1.04%) NoSQL
5 5 (1.04%) Oracle Database
6 4 (0.83%) Oracle Database 11g
6 4 (0.83%) Oracle Reports
6 4 (0.83%) SAP HANA
6 4 (0.83%) SQL Server 2012
6 4 (0.83%) SQL Server Integration Services
7 3 (0.62%) Oracle8/8i Database
8 2 (0.42%) BusinessObjects
8 2 (0.42%) Crystal Reports
9 1 (0.21%) GIS
9 1 (0.21%) SQL Server 2000
9 1 (0.21%) SQL Server 7
Development Applications
1 5 (1.04%) Team Foundation Server
1 5 (1.04%) Visual Studio Team System
2 3 (0.62%) JIRA
3 2 (0.42%) AdminStudio
3 2 (0.42%) MSI
4 1 (0.21%) Jenkins
General
1 81 (16.84%) Finance
2 37 (7.69%) Retail
3 34 (7.07%) Telecoms
4 9 (1.87%) Legal
5 7 (1.46%) Automotive
6 6 (1.25%) Advertising
6 6 (1.25%) Billing
6 6 (1.25%) Games
6 6 (1.25%) Marketing
7 5 (1.04%) Banking
7 5 (1.04%) Local Government
8 4 (0.83%) Back Office
9 3 (0.62%) Brand Awareness
9 3 (0.62%) Law
9 3 (0.62%) Manufacturing
9 3 (0.62%) Publishing
10 2 (0.42%) General Ledger
11 1 (0.21%) Aerospace
11 1 (0.21%) Front Office
11 1 (0.21%) Investment Banking
Job Titles
1 77 (16.01%) Service Manager
2 75 (15.59%) Analyst
3 47 (9.77%) Delivery Manager
4 43 (8.94%) IT Manager
5 39 (8.11%) Support Engineer
6 36 (7.48%) IT Services Manager
6 36 (7.48%) Services Delivery Manager
7 34 (7.07%) Team Leader
8 32 (6.65%) IT Support
9 31 (6.44%) Service Analyst
9 31 (6.44%) Service Desk Analyst
10 27 (5.61%) IT Engineer
11 23 (4.78%) 3rd Line Engineer
11 23 (4.78%) Support Analyst
12 21 (4.37%) Technical Support
13 19 (3.95%) Infrastructure Engineer
14 18 (3.74%) IT Analyst
15 16 (3.33%) IT Support Analyst
16 15 (3.12%) Architect
17 14 (2.91%) Desktop Support
Libraries, Frameworks & Software Standards
1 8 (1.66%) .NET
2 7 (1.46%) ASP.NET
2 7 (1.46%) ASP.NET MVC
2 7 (1.46%) CSS
2 7 (1.46%) HTML
2 7 (1.46%) Spring
3 5 (1.04%) Ajax
3 5 (1.04%) AngularJS
3 5 (1.04%) ASP.NET Web API
3 5 (1.04%) HTML5
3 5 (1.04%) KnockoutJS
4 3 (0.62%) XML
5 2 (0.42%) Flash
5 2 (0.42%) JSON
5 2 (0.42%) Middleware
5 2 (0.42%) REST
5 2 (0.42%) SOAP
5 2 (0.42%) Web Services
6 1 (0.21%) Java EE
6 1 (0.21%) LEMP Stack
Miscellaneous
1 76 (15.80%) Data Centre
2 52 (10.81%) Analytical Skills
3 39 (8.11%) Management Information System
4 16 (3.33%) Self-Motivation
5 14 (2.91%) Blackberry
6 13 (2.70%) Client/Server
7 12 (2.49%) Fat Client
7 12 (2.49%) Thin Client
8 11 (2.29%) Clustering
9 9 (1.87%) Driving Licence
10 5 (1.04%) CMDB
11 4 (0.83%) EMC VMAX
11 4 (0.83%) EMC VNX
11 4 (0.83%) EPoS
11 4 (0.83%) iSeries
11 4 (0.83%) PDA
11 4 (0.83%) Video Conferencing
12 3 (0.62%) iPad
12 3 (0.62%) PKI
12 3 (0.62%) Replication
Operating Systems
1 181 (37.63%) Windows
2 60 (12.47%) Windows Server
3 52 (10.81%) Windows 7
4 50 (10.40%) Windows Server 2012
5 44 (9.15%) Linux
6 34 (7.07%) Windows Server 2008
7 30 (6.24%) Windows 10
8 27 (5.61%) Unix
9 18 (3.74%) Windows Server 2003
10 17 (3.53%) Apple iOS
11 16 (3.33%) Red Hat Enterprise Linux
12 14 (2.91%) Windows 8
13 10 (2.08%) Solaris
14 8 (1.66%) Windows 2000 Server
15 7 (1.46%) Android
16 4 (0.83%) Oracle Linux
17 3 (0.62%) Mac OS
18 2 (0.42%) AIX
18 2 (0.42%) Mac OS X
19 1 (0.21%) HPUX
Processes & Methodologies
1 249 (51.77%) ITIL
2 131 (27.23%) Service Delivery
3 94 (19.54%) Incident Management
4 61 (12.68%) Problem-Solving
5 52 (10.81%) Change Management
6 46 (9.56%) Data Protection
7 45 (9.36%) Performance Management
7 45 (9.36%) Service Management
7 45 (9.36%) Stakeholder Management
8 41 (8.52%) ITSM
9 36 (7.48%) Contract Management
10 33 (6.86%) Continuous Improvement
10 33 (6.86%) ITIL V3
11 31 (6.44%) Agile Software Development
12 30 (6.24%) People Management
13 28 (5.82%) CRM
14 27 (5.61%) Service Delivery Management
15 26 (5.41%) Infrastructure Engineering
16 25 (5.20%) Problem Management
16 25 (5.20%) Project Management
Programming Languages
1 57 (11.85%) SQL
2 23 (4.78%) PowerShell
3 15 (3.12%) T-SQL
4 14 (2.91%) Java
5 13 (2.70%) C#
6 11 (2.29%) VB
7 9 (1.87%) JavaScript
8 7 (1.46%) VBScript
9 6 (1.25%) Bash Shell
9 6 (1.25%) C
10 4 (0.83%) PL/SQL
10 4 (0.83%) VBA
11 3 (0.62%) Korn
11 3 (0.62%) PHP
11 3 (0.62%) Shell Script
12 2 (0.42%) Perl
12 2 (0.42%) Python
13 1 (0.21%) C++
13 1 (0.21%) VB.NET
Qualifications
1 61 (12.68%) ITIL Certification
2 54 (11.23%) Degree
3 34 (7.07%) Microsoft Certification
4 33 (6.86%) Cisco Certification
5 32 (6.65%) SC Cleared
5 32 (6.65%) Security Cleared
6 29 (6.03%) CCNA
7 28 (5.82%) ISEB
8 27 (5.61%) HNC
8 27 (5.61%) MCSE
9 23 (4.78%) MCP
10 21 (4.37%) HND
11 17 (3.53%) MCSA
12 14 (2.91%) A+ Certification
13 12 (2.49%) ACDT
13 12 (2.49%) ACHDS
13 12 (2.49%) ACTC
13 12 (2.49%) Computer Science Degree
13 12 (2.49%) MCSM
13 12 (2.49%) Network+ Certification
Quality Assurance & Compliance
1 43 (8.94%) GDPR
2 15 (3.12%) ISO/IEC 27001
3 13 (2.70%) ISO 9001
4 4 (0.83%) ISO/IEC 20000
4 4 (0.83%) PMO
4 4 (0.83%) QA
5 3 (0.62%) BS25999
6 1 (0.21%) COBIT
6 1 (0.21%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 108 (22.45%) Active Directory
2 42 (8.73%) VMware Infrastructure
3 34 (7.07%) Hyper-V
4 13 (2.70%) Firmware
5 12 (2.49%) Virtual Servers
6 10 (2.08%) vSphere
7 5 (1.04%) VMware ESXi
8 4 (0.83%) Oracle RAC
8 4 (0.83%) Terminal Services
9 3 (0.62%) NFS
9 3 (0.62%) XenDesktop
10 2 (0.42%) Microsoft App-V
10 2 (0.42%) XenApp
10 2 (0.42%) XenServer
11 1 (0.21%) BitLocker
11 1 (0.21%) Docker
11 1 (0.21%) Squid
11 1 (0.21%) vCloud
11 1 (0.21%) Virtual Machines
11 1 (0.21%) VMware Server
Systems Management
1 18 (3.74%) SCCM
2 13 (2.70%) NetBackup
3 8 (1.66%) Microsoft Clustering
3 8 (1.66%) Oracle Enterprise Manager
4 4 (0.83%) Ansible
4 4 (0.83%) Data Guard
4 4 (0.83%) Norton AntiVirus
4 4 (0.83%) Oracle RMAN
5 3 (0.62%) Backup Exec
5 3 (0.62%) HP Data Protector
5 3 (0.62%) SCOM
6 2 (0.42%) Cisco Prime
6 2 (0.42%) McAfee ePO
7 1 (0.21%) Failover Clustering
7 1 (0.21%) Forefront Identity Manager
7 1 (0.21%) HP NNM
7 1 (0.21%) Microsoft Intune
7 1 (0.21%) Oracle Statspack
7 1 (0.21%) Symantec Endpoint Protection
7 1 (0.21%) WSUS
Vendors
1 151 (31.39%) Microsoft
2 69 (14.35%) Cisco
3 63 (13.10%) VMware
4 50 (10.40%) HP
5 46 (9.56%) Citrix
5 46 (9.56%) Oracle
6 19 (3.95%) Apple
6 19 (3.95%) ServiceNow
6 19 (3.95%) Sun
7 17 (3.53%) Juniper
8 16 (3.33%) IBM
8 16 (3.33%) Red Hat
9 14 (2.91%) CheckPoint
9 14 (2.91%) Dell
10 13 (2.70%) Fortinet
10 13 (2.70%) Remedy
11 12 (2.49%) Avaya
11 12 (2.49%) Lotus
11 12 (2.49%) SolarWinds
12 9 (1.87%) SonicWALL