SLA Jobs in the Midlands

Service Level Agreement (SLA)
England > Midlands

The table below provides summary statistics for permanent job vacancies advertised in the Midlands requiring SLA skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited SLA over the 6 months leading up to 27 July 2024, comparing them to the same period in the previous two years.

6 months to
27 Jul 2024
Same period 2023 Same period 2022
Rank 110 119 98
Rank change year-on-year +9 -21 -12
Permanent jobs citing SLA 235 188 420
As % of all permanent jobs advertised in the Midlands 2.03% 2.49% 3.42%
As % of the Quality Assurance & Compliance category 14.28% 14.35% 17.36%
Number of salaries quoted 191 135 268
10th Percentile £23,625 £25,000 £24,425
25th Percentile £26,250 £27,500 £29,256
Median annual salary (50th Percentile) £28,119 £37,500 £40,000
Median % change year-on-year -25.02% -6.25% +14.29%
75th Percentile £40,000 £47,500 £47,500
90th Percentile £62,000 £54,500 £55,750
England median annual salary £33,500 £40,210 £40,000
% change year-on-year -16.69% +0.53% -

All Quality Assurance and Compliance Skills
Midlands

SLA falls under the Quality Assurance and Compliance category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring quality assurance or compliance skills in the Midlands.

Permanent vacancies with a requirement for quality assurance or compliance skills 1,646 1,310 2,419
As % of all permanent jobs advertised in the Midlands 14.19% 17.37% 19.70%
Number of salaries quoted 979 790 1,321
10th Percentile £27,300 £27,750 £29,256
25th Percentile £30,000 £40,000 £36,250
Median annual salary (50th Percentile) £50,000 £52,500 £47,500
Median % change year-on-year -4.76% +10.53% +5.56%
75th Percentile £63,750 £65,000 £62,500
90th Percentile £77,500 £81,250 £76,000
England median annual salary £55,000 £58,000 £55,000
% change year-on-year -5.17% +5.45% -

SLA
Job Vacancy Trend in the Midlands

Job postings citing SLA as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for SLA in the Midlands

SLA
Salary Trend in the Midlands

3-month moving average salary quoted in jobs citing SLA in the Midlands.

Salary trend for SLA in the Midlands

SLA
Salary Histogram in the Midlands

Salary distribution for jobs citing SLA in the Midlands over the 6 months to 27 July 2024.

Salary histogram for SLA in the Midlands

SLA
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Midlands region over the 6 months to 27 July 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Midlands +19 184 £28,119 -25.02% 27
East Midlands -35 51 £29,000 -12.12% 18
SLA
England

SLA
Co-occurring Skills and Capabilities in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (5.11%) Microsoft Exchange
2 5 (2.13%) SharePoint
3 4 (1.70%) CMS
4 2 (0.85%) IIS
Applications
1 19 (8.09%) Microsoft Office
2 5 (2.13%) Microsoft Excel
3 3 (1.28%) Microsoft PowerPoint
4 1 (0.43%) MS Visio
Business Applications
1 56 (23.83%) Salesforce CRM
2 11 (4.68%) SAP Oil and Gas
2 11 (4.68%) SAP S/4HANA
3 4 (1.70%) Remedy ITSM
Cloud Services
1 52 (22.13%) Microsoft 365
2 22 (9.36%) Azure
2 22 (9.36%) SaaS
3 11 (4.68%) Dynamics 365
4 5 (2.13%) Entra ID
5 4 (1.70%) AWS
6 3 (1.28%) Power Platform
7 2 (0.85%) Azure DevOps
7 2 (0.85%) Google Workspace
7 2 (0.85%) OneDrive
8 1 (0.43%) Azure Cosmos DB
8 1 (0.43%) Azure Monitor
8 1 (0.43%) Cloudflare
Communications & Networking
1 15 (6.38%) LAN
2 14 (5.96%) DHCP
2 14 (5.96%) DNS
3 13 (5.53%) WAN
4 10 (4.26%) TCP/IP
4 10 (4.26%) Wi-Fi
5 9 (3.83%) Network Security
6 7 (2.98%) Firewall
6 7 (2.98%) VPN
7 5 (2.13%) Broadband
7 5 (2.13%) SD-WAN
8 4 (1.70%) Cisco ASA
8 4 (1.70%) MPLS
8 4 (1.70%) VoIP
8 4 (1.70%) Wireless
9 3 (1.28%) IPsec
9 3 (1.28%) SAN
9 3 (1.28%) WAAS
10 1 (0.43%) OSPF
10 1 (0.43%) VLAN
Database & Business Intelligence
1 3 (1.28%) Amazon RDS
1 3 (1.28%) SQL Server
2 2 (0.85%) Power BI
3 1 (0.43%) NoSQL
Development Applications
1 12 (5.11%) JIRA
2 2 (0.85%) Octopus Deploy
2 2 (0.85%) TeamCity
General
1 84 (35.74%) Social Skills
2 57 (24.26%) Analytical Skills
3 37 (15.74%) Law
4 16 (6.81%) Retail
5 5 (2.13%) Finance
5 5 (2.13%) Organisational Skills
6 4 (1.70%) Legal
6 4 (1.70%) Presentation Skills
7 3 (1.28%) Manufacturing
7 3 (1.28%) Public Sector
8 2 (0.85%) Advertising
8 2 (0.85%) Digital Economy
8 2 (0.85%) Inclusion and Diversity
8 2 (0.85%) Social Housing
8 2 (0.85%) Telecoms
9 1 (0.43%) Billing
Job Titles
1 56 (23.83%) Business Development Manager
1 56 (23.83%) Business Manager
1 56 (23.83%) Development Manager
2 46 (19.57%) Analyst
3 32 (13.62%) Service Analyst
4 31 (13.19%) Service Desk Analyst
5 30 (12.77%) Support Engineer
6 23 (9.79%) IT Support
7 20 (8.51%) Service Desk Engineer
8 18 (7.66%) Applications Support
9 14 (5.96%) Senior
10 13 (5.53%) Support Analyst
11 12 (5.11%) Applications Engineer
11 12 (5.11%) Applications Support Engineer
11 12 (5.11%) IT Analyst
11 12 (5.11%) Junior
12 11 (4.68%) 1st Line Support
12 11 (4.68%) IT Engineer
12 11 (4.68%) IT Support Engineer
13 10 (4.26%) Service Manager
Libraries, Frameworks & Software Standards
1 3 (1.28%) OLE
2 2 (0.85%) HTML
Miscellaneous
1 17 (7.23%) Self-Motivation
2 13 (5.53%) Driving Licence
3 11 (4.68%) Team-Oriented Environment
4 7 (2.98%) Management Information System
4 7 (2.98%) Onboarding
5 6 (2.55%) Data Centre
6 5 (2.13%) EPoS
7 4 (1.70%) CMDB
8 2 (0.85%) Cloud Native
9 1 (0.43%) Blockchain
9 1 (0.43%) Blog
9 1 (0.43%) Data Structures
9 1 (0.43%) IoT
9 1 (0.43%) iPhone
9 1 (0.43%) Operational Technology
9 1 (0.43%) Product Ownership
9 1 (0.43%) Public Cloud
Operating Systems
1 50 (21.28%) Windows
2 23 (9.79%) Windows Server
3 18 (7.66%) Windows 10
4 11 (4.68%) Apple iOS
5 10 (4.26%) Windows Server 2019
6 8 (3.40%) Windows Server 2016
7 2 (0.85%) Android
7 2 (0.85%) Windows 7
8 1 (0.43%) Mac OS
8 1 (0.43%) Windows Server 2012
Processes & Methodologies
1 69 (29.36%) CRM
2 61 (25.96%) Customer Service
3 60 (25.53%) ITIL
4 56 (23.83%) Active Listening
4 56 (23.83%) B2B
4 56 (23.83%) Business Development
4 56 (23.83%) Deadline-Driven
4 56 (23.83%) Value Proposition
5 50 (21.28%) Service Management
6 43 (18.30%) Problem-Solving
7 27 (11.49%) Customer Requirements
8 18 (7.66%) Agile
8 18 (7.66%) Service Delivery
9 17 (7.23%) Release Management
10 16 (6.81%) User Acceptance Testing
10 16 (6.81%) User Experience
11 15 (6.38%) Asset Management
11 15 (6.38%) ITSM
12 14 (5.96%) ERP
12 14 (5.96%) Incident Management
Programming Languages
1 19 (8.09%) SQL
2 4 (1.70%) C#
2 4 (1.70%) PowerShell
3 2 (0.85%) Python
4 1 (0.43%) Perl
Qualifications
1 12 (5.11%) Degree
2 11 (4.68%) BPSS Clearance
3 10 (4.26%) ITIL Certification
4 9 (3.83%) Microsoft Certification
5 8 (3.40%) Security Cleared
6 5 (2.13%) CCNP
6 5 (2.13%) Cisco Certification
7 4 (1.70%) CCNA
8 3 (1.28%) CCDA
9 2 (0.85%) A+ Certification
9 2 (0.85%) DBS Check
9 2 (0.85%) SC Cleared
10 1 (0.43%) AWS Certification
10 1 (0.43%) MCSE
Quality Assurance & Compliance
1 7 (2.98%) PCI DSS
2 5 (2.13%) ISO 9001
2 5 (2.13%) ISO/IEC 27001
3 4 (1.70%) GDPR
3 4 (1.70%) QA
4 1 (0.43%) Accessibility
4 1 (0.43%) ISO 22301
4 1 (0.43%) NIST
System Software
1 49 (20.85%) Active Directory
2 6 (2.55%) KVM
3 5 (2.13%) Firmware
3 5 (2.13%) VMware Infrastructure
4 1 (0.43%) Virtual Desktop
Systems Management
1 5 (2.13%) Microsoft Intune
1 5 (2.13%) SCCM
2 2 (0.85%) Kubernetes
3 1 (0.43%) ServiceCenter
Vendors
1 67 (28.51%) SAP
2 56 (23.83%) Salesforce
3 50 (21.28%) Microsoft
4 22 (9.36%) Apple
5 15 (6.38%) Cisco
6 13 (5.53%) ServiceNow
7 11 (4.68%) Dell
8 9 (3.83%) HP
9 8 (3.40%) CheckPoint
9 8 (3.40%) Remedy
10 5 (2.13%) IBM
10 5 (2.13%) NetApp
10 5 (2.13%) VMware
11 4 (1.70%) Palo Alto
12 3 (1.28%) F5
12 3 (1.28%) Meraki
12 3 (1.28%) Mitel
12 3 (1.28%) Nimble Storage
12 3 (1.28%) Veeam
12 3 (1.28%) Zerto