Period
to 25 February 2018

The following table provides summary statistics for permanent job vacancies advertised in the Midlands with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 25 February 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > Midlands
6 months to
25 Feb 2018
Same period 2017 Same period 2016
Rank 101 74 87
Rank change year-on-year -27 +13 +3
Permanent jobs citing SLA 461 604 576
As % of all permanent IT jobs advertised in the Midlands 3.06% 3.70% 3.18%
As % of the Quality Assurance & Compliance category 21.87% 26.61% 24.04%
Number of salaries quoted 337 454 452
Midlands median annual salary £32,500 £35,000 £33,500
Median salary % change year-on-year -7.14% +4.48% +6.77%
10th Percentile £21,000 £19,500 £19,550
90th Percentile £55,250 £58,750 £60,000
England median annual salary £35,500 £37,000 £37,500
% change year-on-year -4.05% -1.33% -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the Midlands with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Midlands
Permanent vacancies with a requirement for quality assurance or compliance skills 2,108 2,270 2,396
As % of all permanent IT jobs advertised in the Midlands 13.97% 13.90% 13.25%
Number of salaries quoted 1,623 1,598 1,807
Midlands median annual salary £44,000 £42,500 £40,000
Median salary % change year-on-year +3.53% +6.25% -
10th Percentile £25,000 £23,500 £24,000
90th Percentile £66,250 £63,750 £63,750
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

SLA
Job Vacancy Trend in the Midlands

Job postings citing SLA as a percentage of all IT jobs advertised in the Midlands.

Job vacancy trend for SLA in the Midlands

SLA
Salary Trend in the Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the Midlands.

Salary trend for SLA in the Midlands

SLA
Salary Histogram in the Midlands

The salary distribution of IT jobs citing SLA in the Midlands over the 6 months to 25 February 2018.

Salary histogram for SLA in the Midlands

SLA
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Midlands region over the 6 months to 25 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Midlands -15 288 £33,000 - 33
East Midlands -33 173 £32,500 -14.47% 23
SLA
England

For the 6 months to 25 February 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region with a requirement for SLA.

1 222 (48.16%) ITIL
2 184 (39.91%) Microsoft
3 151 (32.75%) Windows
4 88 (19.09%) Service Delivery
5 77 (16.70%) Windows Server
6 76 (16.49%) VMware
7 73 (15.84%) SQL
8 71 (15.40%) Active Directory
8 71 (15.40%) Problem Management
9 69 (14.97%) Microsoft Office
10 68 (14.75%) Finance
11 67 (14.53%) VMware Infrastructure
12 66 (14.32%) Degree
13 65 (14.10%) SQL Server
14 63 (13.67%) Data Centre
15 61 (13.23%) Agile Software Development
16 59 (12.80%) Security Cleared
17 58 (12.58%) C#
18 56 (12.15%) Incident Management
19 55 (11.93%) Hyper-V
20 52 (11.28%) ITSM
21 51 (11.06%) .NET
21 51 (11.06%) Citrix
22 48 (10.41%) Remedy
22 48 (10.41%) ITIL V3
23 47 (10.20%) SC Cleared
24 43 (9.33%) JavaScript
24 43 (9.33%) Windows 7
25 41 (8.89%) Cisco
25 41 (8.89%) Continuous Improvement

SLA
Co-occurring IT Skills in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 40 (8.68%) MS Exchange
2 32 (6.94%) IIS
3 30 (6.51%) BizTalk Server
4 20 (4.34%) Exchange Server 2010
5 19 (4.12%) SharePoint
6 10 (2.17%) CMS
7 9 (1.95%) Skype for Business
8 8 (1.74%) IBM Notes
9 6 (1.30%) WordPress
10 5 (1.08%) Confluence
10 5 (1.08%) Sitecore CMS
10 5 (1.08%) Tomcat
10 5 (1.08%) Umbraco
11 4 (0.87%) Apache
11 4 (0.87%) JBoss
12 3 (0.65%) Drupal
12 3 (0.65%) Exchange Server 2003
12 3 (0.65%) Exchange Server 2013
13 2 (0.43%) EPiServer
13 2 (0.43%) Kentico
Applications
1 69 (14.97%) Microsoft Office
2 27 (5.86%) Microsoft Excel
3 14 (3.04%) Microsoft PowerPoint
4 3 (0.65%) HipChat
4 3 (0.65%) MS Visio
5 2 (0.43%) Spreadsheet
6 1 (0.22%) Open Workbench
Business Applications
1 38 (8.24%) Remedy ITSM
2 7 (1.52%) SAP MII
2 7 (1.52%) SAP MM
2 7 (1.52%) SAP PP
2 7 (1.52%) SAP PP-PI
3 5 (1.08%) Dynamics CRM
3 5 (1.08%) SAP CO
3 5 (1.08%) SAP FI
3 5 (1.08%) SAP FI/CO
4 3 (0.65%) Magento
5 2 (0.43%) NetSuite
5 2 (0.43%) Oracle EBS
6 1 (0.22%) Aareon QL
6 1 (0.22%) ResourceLink
Cloud Services
1 37 (8.03%) Microsoft Azure
2 29 (6.29%) Office 365
3 17 (3.69%) Amazon AWS
4 5 (1.08%) PaaS
4 5 (1.08%) SaaS
5 3 (0.65%) Cloud Computing
5 3 (0.65%) Dynamics 365
5 3 (0.65%) GitHub
5 3 (0.65%) IaaS
6 2 (0.43%) Amazon CloudWatch
6 2 (0.43%) Google Cloud Platform
7 1 (0.22%) Azure Active Directory
7 1 (0.22%) Google Analytics
7 1 (0.22%) IBM PureFlex
7 1 (0.22%) Yammer
Communications & Networking
1 39 (8.46%) LAN
1 39 (8.46%) WAN
2 37 (8.03%) Firewall
3 19 (4.12%) NetScaler
4 14 (3.04%) Wireless
5 11 (2.39%) DNS
5 11 (2.39%) Internet
5 11 (2.39%) SAN
5 11 (2.39%) TCP/IP
6 9 (1.95%) VoIP
6 9 (1.95%) Wi-Fi
7 8 (1.74%) Cisco Nexus
7 8 (1.74%) DHCP
7 8 (1.74%) SMS
8 7 (1.52%) OSPF
9 5 (1.08%) Ethernet
9 5 (1.08%) MPLS
9 5 (1.08%) WLAN
10 4 (0.87%) VLAN
10 4 (0.87%) VPN
Database & Business Intelligence
1 65 (14.10%) SQL Server
2 30 (6.51%) SQL Server 2014
3 12 (2.60%) SQL Server 2008
4 7 (1.52%) BusinessObjects
5 5 (1.08%) SQL Server 2012
6 4 (0.87%) SQL Server 2000
7 3 (0.65%) Oracle Database
7 3 (0.65%) SQL Server Integration Services
7 3 (0.65%) SQL Server Reporting Services
8 2 (0.43%) NoSQL
8 2 (0.43%) SQL Server 2005
9 1 (0.22%) Azure SQL Database
9 1 (0.22%) BusinessObjects Business Intelligence
9 1 (0.22%) GIS
9 1 (0.22%) Oracle BI EE
9 1 (0.22%) Oracle Database 11g
9 1 (0.22%) SAP BW
9 1 (0.22%) SAP HANA
9 1 (0.22%) Spatial Data
9 1 (0.22%) SQL Server 7
Development Applications
1 34 (7.38%) Team Foundation Server
2 7 (1.52%) JIRA
3 4 (0.87%) Git (software)
4 3 (0.65%) Bitbucket
5 2 (0.43%) Octopus Deploy
5 2 (0.43%) Subversion
6 1 (0.22%) Jenkins
6 1 (0.22%) Visual Studio Team System
General
1 68 (14.75%) Finance
2 28 (6.07%) Retail
3 21 (4.56%) Telecoms
4 19 (4.12%) Manufacturing
5 10 (2.17%) Marketing
6 7 (1.52%) Military
7 6 (1.30%) Banking
8 4 (0.87%) Advertising
8 4 (0.87%) Back Office
8 4 (0.87%) Law
8 4 (0.87%) Local Government
9 3 (0.65%) Automotive
9 3 (0.65%) Billing
9 3 (0.65%) Electronics
10 2 (0.43%) Games
10 2 (0.43%) Legal
11 1 (0.22%) Digital Economy
11 1 (0.22%) Investment Banking
Job Titles
1 117 (25.38%) Analyst
2 52 (11.28%) Developer
3 47 (10.20%) Support Analyst
4 46 (9.98%) Service Manager
5 42 (9.11%) Applications Support
5 42 (9.11%) Support Engineer
6 34 (7.38%) .NET Developer
7 32 (6.94%) Service Analyst
8 31 (6.72%) IT Manager
9 29 (6.29%) IT Support
10 28 (6.07%) 2nd Line Support
10 28 (6.07%) Service Desk Analyst
11 22 (4.77%) Team Leader
12 19 (4.12%) Delivery Manager
12 19 (4.12%) IT Analyst
12 19 (4.12%) IT Services Manager
12 19 (4.12%) Services Delivery Manager
13 16 (3.47%) Applications Engineer
13 16 (3.47%) Service Desk Manager
13 16 (3.47%) Technical Support
Libraries, Frameworks & Software Standards
1 51 (11.06%) .NET
2 38 (8.24%) HTML
3 35 (7.59%) CSS
3 35 (7.59%) Web Services
4 31 (6.72%) ASP.NET Web API
4 31 (6.72%) jQuery
5 30 (6.51%) Ajax
5 30 (6.51%) Entity Framework
5 30 (6.51%) WCF
6 9 (1.95%) AngularJS
7 7 (1.52%) ASP.NET
7 7 (1.52%) SAPUI5
7 7 (1.52%) SOAP
8 6 (1.30%) Flash
9 4 (0.87%) .NET Framework
9 4 (0.87%) Hibernate
9 4 (0.87%) J2EE
9 4 (0.87%) Java EE
9 4 (0.87%) Spring
9 4 (0.87%) Spring MVC
Miscellaneous
1 63 (13.67%) Data Centre
2 33 (7.16%) Analytical Skills
3 24 (5.21%) Management Information System
4 23 (4.99%) Computer Science
5 17 (3.69%) Public Cloud
6 10 (2.17%) Virtual Team
7 9 (1.95%) NHS
8 8 (1.74%) Enterprise Storage
9 7 (1.52%) Handset
10 6 (1.30%) Clustering
10 6 (1.30%) Driving Licence
11 5 (1.08%) Enterprise Software
12 4 (0.87%) CMDB
12 4 (0.87%) PKI
13 3 (0.65%) Hybrid Cloud
13 3 (0.65%) Replication
13 3 (0.65%) User Experience
14 2 (0.43%) Data Protection Act
14 2 (0.43%) EPoS
14 2 (0.43%) iPhone
Operating Systems
1 151 (32.75%) Windows
2 77 (16.70%) Windows Server
3 43 (9.33%) Windows 7
4 27 (5.86%) Windows Server 2012
5 23 (4.99%) Linux
6 17 (3.69%) Unix
7 15 (3.25%) Windows Server 2008
8 12 (2.60%) Windows 10
8 12 (2.60%) Windows 8
9 11 (2.39%) Windows XP
10 9 (1.95%) Solaris
11 7 (1.52%) AIX
11 7 (1.52%) Red Hat Enterprise Linux
12 3 (0.65%) CentOS
12 3 (0.65%) Mac OS
13 2 (0.43%) Android
13 2 (0.43%) Apple iOS
13 2 (0.43%) Windows Mobile
13 2 (0.43%) Windows Server 2003
13 2 (0.43%) Windows Vista
Processes & Methodologies
1 222 (48.16%) ITIL
2 88 (19.09%) Service Delivery
3 71 (15.40%) Problem Management
4 61 (13.23%) Agile Software Development
5 56 (12.15%) Incident Management
6 52 (11.28%) ITSM
7 48 (10.41%) ITIL V3
8 41 (8.89%) Continuous Improvement
8 41 (8.89%) Service Design
9 40 (8.68%) Customer Requirements
9 40 (8.68%) Service Management
10 38 (8.24%) MVC
11 36 (7.81%) Root Cause Analysis
11 36 (7.81%) SOA
12 32 (6.94%) Stakeholder Management
13 31 (6.72%) Supplier Management
14 27 (5.86%) Disaster Recovery
14 27 (5.86%) Line Management
15 25 (5.42%) Document Management
16 23 (4.99%) Software Engineering
Programming Languages
1 73 (15.84%) SQL
2 58 (12.58%) C#
3 43 (9.33%) JavaScript
4 13 (2.82%) PowerShell
5 11 (2.39%) Java
6 8 (1.74%) PHP
6 8 (1.74%) VB
7 7 (1.52%) VBScript
8 6 (1.30%) T-SQL
9 5 (1.08%) Bash Shell
9 5 (1.08%) Shell Script
9 5 (1.08%) VB.NET
10 3 (0.65%) C
11 2 (0.43%) Erlang
11 2 (0.43%) Perl
11 2 (0.43%) PL/SQL
12 1 (0.22%) ABAP
12 1 (0.22%) Apex Code
12 1 (0.22%) Python
12 1 (0.22%) VBA
Qualifications
1 66 (14.32%) Degree
2 59 (12.80%) Security Cleared
3 47 (10.20%) SC Cleared
4 38 (8.24%) ITIL Certification
5 33 (7.16%) Cisco Certification
6 27 (5.86%) Microsoft Certification
7 23 (4.99%) CCNA
8 22 (4.77%) Computer Science Degree
9 17 (3.69%) MCSA
10 14 (3.04%) CCNP
10 14 (3.04%) MCSE
11 13 (2.82%) NVQ Level 3
12 11 (2.39%) MCP
13 9 (1.95%) ITIL Foundation Certificate
14 7 (1.52%) ISEB
15 5 (1.08%) VMware Certified Professional (VCP)
16 4 (0.87%) MCITP
17 3 (0.65%) CCIE
17 3 (0.65%) CCSA
18 2 (0.43%) CCDA
Quality Assurance & Compliance
1 8 (1.74%) PMO
1 8 (1.74%) QA
2 7 (1.52%) Data Quality
3 5 (1.08%) ISO/IEC 27001
4 3 (0.65%) GDPR
4 3 (0.65%) ISO/IEC 20000
4 3 (0.65%) PCI DSS
5 1 (0.22%) BS7666
5 1 (0.22%) ISO 9001
System Software
1 71 (15.40%) Active Directory
2 67 (14.53%) VMware Infrastructure
3 55 (11.93%) Hyper-V
4 32 (6.94%) vSphere
5 28 (6.07%) VMware ESXi
6 24 (5.21%) XenApp
7 19 (4.12%) Microsoft App-V
7 19 (4.12%) XenDesktop
8 7 (1.52%) Firmware
9 4 (0.87%) Terminal Services
10 2 (0.43%) Docker
10 2 (0.43%) Microsoft Virtual Server
10 2 (0.43%) Virtual Servers
11 1 (0.22%) Citrix Presentation Server
Systems Management
1 28 (6.07%) vCenter Server
2 25 (5.42%) SCVMM
2 25 (5.42%) vMotion
3 13 (2.82%) BMC PATROL
4 6 (1.30%) SCCM
4 6 (1.30%) Systems Management Server (SMS)
5 4 (0.87%) Terraform
6 3 (0.65%) Backup Exec
6 3 (0.65%) Failover Clustering
6 3 (0.65%) Microsoft Clustering
6 3 (0.65%) QRadar
7 2 (0.43%) Kubernetes
7 2 (0.43%) NetBackup
7 2 (0.43%) Netcool
7 2 (0.43%) WSUS
8 1 (0.22%) HP Data Protector
8 1 (0.22%) Microsoft Intune
8 1 (0.22%) Opscode Chef
8 1 (0.22%) Oracle Enterprise Manager
8 1 (0.22%) Puppet
Vendors
1 184 (39.91%) Microsoft
2 76 (16.49%) VMware
3 51 (11.06%) Citrix
4 48 (10.41%) Remedy
5 41 (8.89%) Cisco
6 35 (7.59%) Sitecore
7 25 (5.42%) Ivanti
8 24 (5.21%) HP
9 21 (4.56%) Dell
10 16 (3.47%) BMC
11 15 (3.25%) Cadence
11 15 (3.25%) ServiceNow
12 14 (3.04%) Red Hat
12 14 (3.04%) SAP
13 13 (2.82%) Nimsoft
14 12 (2.60%) Juniper
14 12 (2.60%) Oracle
15 11 (2.39%) CheckPoint
16 9 (1.95%) NetApp
17 8 (1.74%) Google