Period
to 21 September 2018

The following table provides summary statistics for permanent job vacancies advertised in the Midlands with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 21 September 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > Midlands
6 months to
21 Sep 2018
Same period 2017 Same period 2016
Rank 72 103 68
Rank change year-on-year +31 -35 +14
Permanent jobs citing SLA 523 442 787
As % of all permanent IT jobs advertised in the Midlands 3.84% 2.92% 4.23%
As % of the Quality Assurance & Compliance category 24.51% 23.62% 27.43%
Number of salaries quoted 362 334 504
Midlands median annual salary £35,000 £36,000 £37,500
Median salary % change year-on-year -2.78% -4.00% +13.64%
10th Percentile £21,000 £20,163 £22,000
90th Percentile £60,000 £62,500 £57,500
England median annual salary £40,000 £38,000 £37,500
% change year-on-year +5.26% +1.33% +2.74%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the Midlands with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Midlands
Permanent vacancies with a requirement for quality assurance or compliance skills 2,134 1,871 2,869
As % of all permanent IT jobs advertised in the Midlands 15.67% 12.35% 15.41%
Number of salaries quoted 1,445 1,440 2,049
Midlands median annual salary £44,500 £42,500 £42,500
Median salary % change year-on-year +4.71% - +6.25%
10th Percentile £26,425 £24,750 £25,000
90th Percentile £66,250 £67,500 £66,250
England median annual salary £50,000 £50,000 £50,000

SLA
Job Vacancy Trend in the Midlands

Job postings citing SLA as a percentage of all IT jobs advertised in the Midlands.

Job vacancy trend for SLA in the Midlands

SLA
Salary Trend in the Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the Midlands.

Salary trend for SLA in the Midlands

SLA
Salary Histogram in the Midlands

The salary distribution of IT jobs citing SLA in the Midlands over the 6 months to 21 September 2018.

Salary histogram for SLA in the Midlands

SLA
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Midlands region over the 6 months to 21 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Midlands +29 349 £36,000 -4.00% 41
East Midlands +28 174 £30,500 -6.15% 16
SLA
England

For the 6 months to 21 September 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region with a requirement for SLA.

1 236 (45.12%) ITIL
2 217 (41.49%) Windows
3 162 (30.98%) Microsoft
4 121 (23.14%) Service Delivery
5 104 (19.89%) Active Directory
6 93 (17.78%) Finance
7 92 (17.59%) Data Centre
8 90 (17.21%) VMware
9 86 (16.44%) Cisco
10 84 (16.06%) Windows Server
11 77 (14.72%) SQL
12 68 (13.00%) SQL Server
13 67 (12.81%) ITIL V3
14 66 (12.62%) WAN
15 64 (12.24%) Microsoft Office
15 64 (12.24%) Office 365
16 63 (12.05%) LAN
17 62 (11.85%) HP
17 62 (11.85%) Firewall
18 60 (11.47%) ITIL Certification
18 60 (11.47%) Incident Management
18 60 (11.47%) Degree
19 58 (11.09%) VMware Infrastructure
19 58 (11.09%) ITSM
20 57 (10.90%) Citrix
20 57 (10.90%) Microsoft Azure
21 53 (10.13%) Microsoft Excel
21 53 (10.13%) Hyper-V
21 53 (10.13%) Problem-Solving
22 51 (9.75%) Change Management

SLA
Co-occurring IT Skills in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 47 (8.99%) SharePoint
2 41 (7.84%) MS Exchange
3 19 (3.63%) Skype for Business
4 16 (3.06%) Exchange Server 2010
5 13 (2.49%) IBM Notes
6 11 (2.10%) CMS
7 7 (1.34%) Exchange Server 2013
8 6 (1.15%) Exchange Server 2003
9 5 (0.96%) IIS
9 5 (0.96%) Site Server
10 4 (0.76%) Blackberry Enterprise Server
10 4 (0.76%) OpenEdge
10 4 (0.76%) WebLogic
11 3 (0.57%) EPiServer
11 3 (0.57%) Kentico
11 3 (0.57%) Oracle Application Server
11 3 (0.57%) Oracle SOA Suite
11 3 (0.57%) Sitecore CMS
11 3 (0.57%) Umbraco
12 1 (0.19%) nginx
Applications
1 64 (12.24%) Microsoft Office
2 53 (10.13%) Microsoft Excel
3 46 (8.80%) Microsoft PowerPoint
4 5 (0.96%) MS Visio
5 1 (0.19%) Spreadsheet
Business Applications
1 10 (1.91%) Dynamics CRM
2 9 (1.72%) Remedy ITSM
3 5 (0.96%) SAP ERP
4 4 (0.76%) SAP ECC
5 3 (0.57%) Dynamics AX
6 1 (0.19%) assyst
6 1 (0.19%) SAP MII
Cloud Services
1 64 (12.24%) Office 365
2 57 (10.90%) Microsoft Azure
3 17 (3.25%) Amazon AWS
4 9 (1.72%) Azure Active Directory
5 8 (1.53%) PaaS
6 7 (1.34%) Mimecast
7 4 (0.76%) Cloud Computing
7 4 (0.76%) Dynamics 365
8 3 (0.57%) IaaS
8 3 (0.57%) IBM Cloud
9 2 (0.38%) G Suite
10 1 (0.19%) Amazon EC2
10 1 (0.19%) Amazon S3
10 1 (0.19%) CloudFront
10 1 (0.19%) Google Analytics
10 1 (0.19%) Google App Engine
10 1 (0.19%) Google Cloud Platform
10 1 (0.19%) IBM PureFlex
10 1 (0.19%) SoftLayer
Communications & Networking
1 66 (12.62%) WAN
2 63 (12.05%) LAN
3 62 (11.85%) Firewall
4 36 (6.88%) TCP/IP
5 32 (6.12%) SAN
6 29 (5.54%) DNS
6 29 (5.54%) Internet
7 25 (4.78%) Wireless
8 24 (4.59%) VPN
9 22 (4.21%) OSPF
9 22 (4.21%) VoIP
10 18 (3.44%) Skype
11 17 (3.25%) Cisco ASA
12 16 (3.06%) NetScaler
13 15 (2.87%) DHCP
13 15 (2.87%) MPLS
14 14 (2.68%) Ethernet
15 11 (2.10%) BGP
15 11 (2.10%) VLAN
16 10 (1.91%) Remote Desktop
Database & Business Intelligence
1 68 (13.00%) SQL Server
2 11 (2.10%) SQL Server 2016
3 7 (1.34%) Oracle Database
3 7 (1.34%) SQL Server 2012
4 5 (0.96%) DB2
4 5 (0.96%) NoSQL
4 5 (0.96%) Oracle Database 11g
4 5 (0.96%) Oracle8/8i Database
4 5 (0.96%) SQL Server 2008
5 4 (0.76%) Data Warehouse
5 4 (0.76%) MySQL
5 4 (0.76%) SAP HANA
5 4 (0.76%) SQL Server Integration Services
5 4 (0.76%) SQL Server Reporting Services
6 3 (0.57%) Crystal Reports
7 2 (0.38%) GIS
7 2 (0.38%) SQL Server 2000
8 1 (0.19%) MS Access
8 1 (0.19%) PostgreSQL
Development Applications
1 6 (1.15%) Team Foundation Server
2 5 (0.96%) Git (software)
2 5 (0.96%) Visual Studio Team System
3 4 (0.76%) Bitbucket
4 3 (0.57%) JIRA
4 3 (0.57%) Octopus Deploy
4 3 (0.57%) Subversion
5 2 (0.38%) AdminStudio
5 2 (0.38%) Grunt
5 2 (0.38%) MSI
6 1 (0.19%) Jenkins
6 1 (0.19%) TeamCity
6 1 (0.19%) Visual Studio
General
1 93 (17.78%) Finance
2 44 (8.41%) Retail
3 22 (4.21%) Telecoms
4 15 (2.87%) Legal
5 9 (1.72%) Games
6 8 (1.53%) Billing
6 8 (1.53%) Manufacturing
6 8 (1.53%) Marketing
7 3 (0.57%) Automotive
7 3 (0.57%) Banking
7 3 (0.57%) General Ledger
8 2 (0.38%) Back Office
8 2 (0.38%) Financial Institution
9 1 (0.19%) Aerospace
9 1 (0.19%) Front Office
9 1 (0.19%) Investment Banking
9 1 (0.19%) Law
Job Titles
1 86 (16.44%) Analyst
2 59 (11.28%) Service Manager
3 54 (10.33%) Team Leader
4 53 (10.13%) Desktop Support
5 49 (9.37%) Support Engineer
6 41 (7.84%) IT Support
7 37 (7.07%) Support Analyst
8 36 (6.88%) Delivery Manager
9 35 (6.69%) Services Delivery Manager
9 35 (6.69%) Support Team Leader
10 34 (6.50%) Infrastructure Engineer
11 33 (6.31%) Service Analyst
12 32 (6.12%) 3rd Line Engineer
13 31 (5.93%) IT Manager
14 30 (5.74%) Desktop Support Team Leader
14 30 (5.74%) Desktop Team Leader
14 30 (5.74%) Service Desk Analyst
15 28 (5.35%) Applications Support
16 27 (5.16%) IT Analyst
17 23 (4.40%) Developer
Libraries, Frameworks & Software Standards
1 20 (3.82%) .NET
2 19 (3.63%) HTML
3 18 (3.44%) CSS
4 14 (2.68%) ASP.NET
5 13 (2.49%) AngularJS
6 8 (1.53%) ASP.NET MVC
6 8 (1.53%) JSON
6 8 (1.53%) Spring
6 8 (1.53%) Web Services
7 6 (1.15%) Ajax
7 6 (1.15%) ASP.NET Web API
7 6 (1.15%) HTML5
8 5 (0.96%) KnockoutJS
8 5 (0.96%) REST
8 5 (0.96%) SOAP
8 5 (0.96%) XML
9 4 (0.76%) COM
10 3 (0.57%) CSS3
10 3 (0.57%) EDI
10 3 (0.57%) jQuery
Miscellaneous
1 92 (17.59%) Data Centre
2 34 (6.50%) Analytical Skills
2 34 (6.50%) Management Information System
3 29 (5.54%) Self-Motivation
4 25 (4.78%) Computer Science
5 17 (3.25%) Public Cloud
6 13 (2.49%) Client/Server
7 12 (2.29%) Blackberry
7 12 (2.29%) EMC VNX
7 12 (2.29%) iSeries
8 10 (1.91%) EMC VMAX
9 5 (0.96%) Replication
10 4 (0.76%) Clustering
10 4 (0.76%) Driving Licence
10 4 (0.76%) Enterprise Software
10 4 (0.76%) Fat Client
10 4 (0.76%) Greenfield Project
10 4 (0.76%) Private Cloud
10 4 (0.76%) Thin Client
11 3 (0.57%) iPad
Operating Systems
1 217 (41.49%) Windows
2 84 (16.06%) Windows Server
3 45 (8.60%) Windows 7
4 41 (7.84%) Windows Server 2012
5 38 (7.27%) Linux
6 33 (6.31%) Windows 10
7 29 (5.54%) Windows Server 2008
8 26 (4.97%) Unix
9 17 (3.25%) Apple iOS
9 17 (3.25%) Red Hat Enterprise Linux
10 15 (2.87%) Windows Server 2003
11 11 (2.10%) Windows 8
12 10 (1.91%) Solaris
13 7 (1.34%) AIX
13 7 (1.34%) Oracle Linux
13 7 (1.34%) Windows 2000 Server
14 4 (0.76%) Android
14 4 (0.76%) Windows XP
15 2 (0.38%) Mac OS X
15 2 (0.38%) Windows Vista
Processes & Methodologies
1 236 (45.12%) ITIL
2 121 (23.14%) Service Delivery
3 67 (12.81%) ITIL V3
4 60 (11.47%) Incident Management
5 58 (11.09%) ITSM
6 53 (10.13%) Problem-Solving
7 51 (9.75%) Change Management
8 50 (9.56%) Infrastructure Engineering
9 49 (9.37%) Service Management
10 46 (8.80%) Stakeholder Management
11 42 (8.03%) Collaborative Working
12 41 (7.84%) Analytics
13 40 (7.65%) Problem Management
14 39 (7.46%) Customer Requirements
15 37 (7.07%) Continuous Improvement
16 36 (6.88%) Migration
17 35 (6.69%) Project Management
18 32 (6.12%) Root Cause Analysis
19 30 (5.74%) Agile Software Development
20 29 (5.54%) Performance Management
Programming Languages
1 77 (14.72%) SQL
2 31 (5.93%) PowerShell
3 26 (4.97%) JavaScript
4 24 (4.59%) C#
5 20 (3.82%) T-SQL
6 16 (3.06%) Java
7 9 (1.72%) Bash Shell
8 8 (1.53%) PHP
8 8 (1.53%) VB
9 7 (1.34%) PL/SQL
10 5 (0.96%) C
11 4 (0.76%) VB.NET
11 4 (0.76%) VBScript
12 3 (0.57%) Korn
13 2 (0.38%) Python
13 2 (0.38%) VBA
14 1 (0.19%) C++
14 1 (0.19%) Perl
Qualifications
1 60 (11.47%) Degree
1 60 (11.47%) ITIL Certification
2 37 (7.07%) Cisco Certification
3 32 (6.12%) CCNA
4 25 (4.78%) Computer Science Degree
4 25 (4.78%) Microsoft Certification
5 22 (4.21%) MCSE
5 22 (4.21%) SC Cleared
5 22 (4.21%) Security Cleared
6 21 (4.02%) MCP
7 16 (3.06%) HND
7 16 (3.06%) ISEB
7 16 (3.06%) MCSA
8 15 (2.87%) HNC
9 14 (2.68%) A+ Certification
9 14 (2.68%) CCNP
10 12 (2.29%) ACDT
10 12 (2.29%) ACHDS
10 12 (2.29%) ACTC
10 12 (2.29%) Network+ Certification
Quality Assurance & Compliance
1 21 (4.02%) GDPR
2 9 (1.72%) ISO/IEC 27001
3 4 (0.76%) PMO
3 4 (0.76%) QA
4 2 (0.38%) ISO/IEC 20000
4 2 (0.38%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
4 2 (0.38%) Sarbanes-Oxley
5 1 (0.19%) COBIT
5 1 (0.19%) Cyber Essentials
5 1 (0.19%) Data Quality
5 1 (0.19%) ISO 8583
5 1 (0.19%) ISO 9001
5 1 (0.19%) PCI DSS
System Software
1 104 (19.89%) Active Directory
2 58 (11.09%) VMware Infrastructure
3 53 (10.13%) Hyper-V
4 32 (6.12%) vSphere
5 31 (5.93%) VMware ESXi
6 24 (4.59%) XenDesktop
7 20 (3.82%) XenApp
8 16 (3.06%) Firmware
9 15 (2.87%) Microsoft App-V
10 12 (2.29%) Virtual Servers
11 5 (0.96%) Terminal Services
12 3 (0.57%) BitLocker
12 3 (0.57%) Oracle RAC
12 3 (0.57%) XenServer
13 1 (0.19%) Docker
13 1 (0.19%) Squid
13 1 (0.19%) Virtual Machines
13 1 (0.19%) VMware Server
Systems Management
1 32 (6.12%) NetBackup
2 27 (5.16%) SCCM
3 13 (2.49%) SCVMM
3 13 (2.49%) vCenter Server
3 13 (2.49%) vMotion
4 9 (1.72%) Oracle Enterprise Manager
5 8 (1.53%) BMC PATROL
5 8 (1.53%) HP Data Protector
5 8 (1.53%) Norton AntiVirus
6 7 (1.34%) Backup Exec
7 5 (0.96%) Data Guard
7 5 (0.96%) Microsoft Intune
7 5 (0.96%) Oracle RMAN
8 4 (0.76%) SCSM
9 3 (0.57%) HP NNM
9 3 (0.57%) Symantec Endpoint Protection
9 3 (0.57%) Terraform
9 3 (0.57%) WSUS
10 2 (0.38%) Control-M
10 2 (0.38%) Tivoli Storage Manager
Vendors
1 162 (30.98%) Microsoft
2 90 (17.21%) VMware
3 86 (16.44%) Cisco
4 62 (11.85%) HP
5 57 (10.90%) Citrix
6 46 (8.80%) Oracle
7 44 (8.41%) ServiceNow
8 29 (5.54%) IBM
9 25 (4.78%) Dell
10 24 (4.59%) Remedy
11 23 (4.40%) Sun
12 18 (3.44%) NetApp
12 18 (3.44%) Red Hat
13 17 (3.25%) Apple
13 17 (3.25%) SAP
14 16 (3.06%) Ivanti
15 15 (2.87%) Juniper
15 15 (2.87%) SolarWinds
15 15 (2.87%) SonicWALL
16 14 (2.68%) EMC