SLA Jobs in the Midlands

Service Level Agreement (SLA)
England > Midlands

The following table provides summary statistics for permanent job vacancies advertised in the Midlands with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 20 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
20 Apr 2024
Same period 2023 Same period 2022
Rank 113 97 76
Rank change year-on-year -16 -21 +45
Permanent jobs citing SLA 253 336 430
As % of all permanent jobs advertised in the Midlands 2.21% 3.45% 3.94%
As % of the Quality Assurance & Compliance category 15.36% 12.10% 20.76%
Number of salaries quoted 209 217 292
10th Percentile £22,500 £25,000 £20,888
25th Percentile £25,000 £28,500 £26,250
Median annual salary (50th Percentile) £28,119 £34,500 £35,000
Median % change year-on-year -18.50% -1.43% +4.48%
75th Percentile £42,500 £48,750 £47,425
90th Percentile £60,350 £63,750 £53,750
England median annual salary £32,500 £39,475 £38,000
% change year-on-year -17.67% +3.88% -6.17%

All Quality Assurance and Compliance Skills
Midlands

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the Midlands with a requirement for quality assurance or compliance skills.

Permanent vacancies with a requirement for quality assurance or compliance skills 1,647 2,776 2,071
As % of all permanent jobs advertised in the Midlands 14.36% 28.48% 18.99%
Number of salaries quoted 1,236 986 1,339
10th Percentile £25,890 £29,750 £26,250
25th Percentile £32,500 £36,813 £32,500
Median annual salary (50th Percentile) £47,500 £50,000 £45,000
Median % change year-on-year -5.00% +11.11% -3.96%
75th Percentile £62,500 £65,000 £58,750
90th Percentile £74,375 £80,000 £71,250
England median annual salary £52,500 £57,500 £55,000
% change year-on-year -8.70% +4.55% -

SLA
Job Vacancy Trend in the Midlands

Job postings citing SLA as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for SLA in the Midlands

SLA
Salary Trend in the Midlands

3-month moving average salary quoted in jobs citing SLA in the Midlands.

Salary trend for SLA in the Midlands

SLA
Salary Histogram in the Midlands

Salary distribution for jobs citing SLA in the Midlands over the 6 months to 20 April 2024.

Salary histogram for SLA in the Midlands

SLA
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Midlands region over the 6 months to 20 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Midlands +2 176 £28,119 -25.02% 41
East Midlands -35 77 £28,500 -8.06% 20
SLA
England

SLA
Co-occurring Skills and Capabilities in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (4.74%) Microsoft Exchange
2 5 (1.98%) SharePoint
3 4 (1.58%) CMS
4 3 (1.19%) IBM Notes
5 2 (0.79%) IIS
6 1 (0.40%) Exchange Server 2007
Applications
1 19 (7.51%) Microsoft Office
2 7 (2.77%) Microsoft Excel
3 3 (1.19%) Spreadsheet
4 1 (0.40%) Microsoft PowerPoint
Business Applications
1 44 (17.39%) Salesforce CRM
2 17 (6.72%) SAP Oil and Gas
2 17 (6.72%) SAP S/4HANA
3 1 (0.40%) Remedy ITSM
Cloud Services
1 33 (13.04%) Microsoft 365
2 31 (12.25%) SaaS
3 26 (10.28%) Azure
4 10 (3.95%) AWS
5 8 (3.16%) Dynamics 365
6 4 (1.58%) Entra ID
7 3 (1.19%) Cloud Computing
8 2 (0.79%) Azure DevOps
9 1 (0.40%) Azure Cosmos DB
9 1 (0.40%) Azure Monitor
9 1 (0.40%) IaaS
9 1 (0.40%) OneDrive
9 1 (0.40%) Power Platform
Communications & Networking
1 17 (6.72%) DHCP
2 16 (6.32%) DNS
2 16 (6.32%) Wi-Fi
3 12 (4.74%) SAN
4 11 (4.35%) Firewall
5 8 (3.16%) Broadband
5 8 (3.16%) TCP/IP
6 6 (2.37%) LAN
6 6 (2.37%) WAN
6 6 (2.37%) Wireless
7 4 (1.58%) iSCSI
7 4 (1.58%) Network Security
7 4 (1.58%) VoIP
7 4 (1.58%) VPN
8 3 (1.19%) NAS
8 3 (1.19%) Remote Desktop
9 2 (0.79%) SD-WAN
10 1 (0.40%) Cisco ASA
10 1 (0.40%) WAAS
10 1 (0.40%) xDSL
Database & Business Intelligence
1 7 (2.77%) Amazon RDS
2 1 (0.40%) NoSQL
2 1 (0.40%) Power BI
2 1 (0.40%) SQL Server
Development Applications
1 14 (5.53%) JIRA
2 2 (0.79%) Octopus Deploy
2 2 (0.79%) TeamCity
General
1 72 (28.46%) Social Skills
2 46 (18.18%) Analytical Skills
3 26 (10.28%) Law
4 22 (8.70%) Retail
5 14 (5.53%) Finance
6 6 (2.37%) Telecoms
7 4 (1.58%) Manufacturing
7 4 (1.58%) Presentation Skills
7 4 (1.58%) Public Sector
8 3 (1.19%) Inclusion and Diversity
8 3 (1.19%) Norwegian Language
9 2 (0.79%) Fire and Rescue
9 2 (0.79%) French Language
9 2 (0.79%) Local Government
9 2 (0.79%) Organisational Skills
9 2 (0.79%) Social Housing
10 1 (0.40%) Documentation Skills
10 1 (0.40%) Legal
Job Titles
1 46 (18.18%) Support Engineer
2 44 (17.39%) Analyst
2 44 (17.39%) Business Development Manager
2 44 (17.39%) Business Manager
2 44 (17.39%) Development Manager
3 29 (11.46%) IT Support
4 26 (10.28%) Service Analyst
5 25 (9.88%) Service Desk Analyst
6 23 (9.09%) IT Engineer
7 19 (7.51%) Applications Support
7 19 (7.51%) IT Support Engineer
8 16 (6.32%) IT Manager
9 14 (5.53%) Architect
10 13 (5.14%) Applications Engineer
10 13 (5.14%) Applications Support Engineer
10 13 (5.14%) Senior
10 13 (5.14%) Service Manager
10 13 (5.14%) Technical Engineer
11 12 (4.74%) Solutions Architect
12 10 (3.95%) Support Analyst
Libraries, Frameworks & Software Standards
1 6 (2.37%) OLE
2 2 (0.79%) HTML
3 1 (0.40%) .NET
3 1 (0.40%) .NET Framework
3 1 (0.40%) Entity Framework
Miscellaneous
1 22 (8.70%) Driving Licence
1 22 (8.70%) Self-Motivation
2 17 (6.72%) Management Information System
3 12 (4.74%) Team-Oriented Environment
4 9 (3.56%) Onboarding
5 6 (2.37%) Data Centre
6 4 (1.58%) CMDB
7 3 (1.19%) CCTV
7 3 (1.19%) Operational Technology
8 2 (0.79%) Cloud Native
8 2 (0.79%) EPoS
9 1 (0.40%) Blockchain
9 1 (0.40%) Blog
9 1 (0.40%) Data Structures
9 1 (0.40%) IoT
9 1 (0.40%) iPhone
9 1 (0.40%) Private Cloud
9 1 (0.40%) Public Cloud
9 1 (0.40%) Replication
9 1 (0.40%) Virtual Team
Operating Systems
1 53 (20.95%) Windows
2 25 (9.88%) Windows Server
3 14 (5.53%) Apple iOS
3 14 (5.53%) Windows 10
4 7 (2.77%) Windows Server 2016
4 7 (2.77%) Windows Server 2019
5 6 (2.37%) Mac OS
6 5 (1.98%) Android
6 5 (1.98%) Windows Server 2012
7 3 (1.19%) Windows 7
8 2 (0.79%) Windows Server 2008
9 1 (0.40%) Unix
Processes & Methodologies
1 62 (24.51%) Customer Service
2 61 (24.11%) ITIL
3 60 (23.72%) Problem-Solving
4 58 (22.92%) CRM
5 44 (17.39%) Active Listening
5 44 (17.39%) B2B
5 44 (17.39%) Business Development
5 44 (17.39%) Deadline-Driven
5 44 (17.39%) Value Proposition
6 43 (17.00%) Service Management
7 33 (13.04%) Agile
8 32 (12.65%) Service Delivery
9 29 (11.46%) Customer Requirements
10 24 (9.49%) Continuous Improvement
10 24 (9.49%) Release Management
11 23 (9.09%) ERP
12 21 (8.30%) Asset Management
12 21 (8.30%) Incident Management
12 21 (8.30%) ITSM
13 20 (7.91%) Contract Negotiation
Programming Languages
1 22 (8.70%) SQL
2 8 (3.16%) PowerShell
3 2 (0.79%) C#
3 2 (0.79%) Python
4 1 (0.40%) JavaScript
4 1 (0.40%) Perl
4 1 (0.40%) VB.NET
Qualifications
1 16 (6.32%) Security Cleared
2 15 (5.93%) BPSS Clearance
3 13 (5.14%) Microsoft Certification
4 11 (4.35%) Degree
5 6 (2.37%) DBS Check
5 6 (2.37%) MCP
6 5 (1.98%) ITIL Certification
7 4 (1.58%) HND
7 4 (1.58%) MCTS
8 3 (1.19%) SC Cleared
9 2 (0.79%) A+ Certification
9 2 (0.79%) CCNA
9 2 (0.79%) Cisco Certification
10 1 (0.40%) CCDA
10 1 (0.40%) CCENT
10 1 (0.40%) CCNP
10 1 (0.40%) MCSA
Quality Assurance & Compliance
1 14 (5.53%) PCI DSS
2 8 (3.16%) ISO 9001
3 7 (2.77%) ISO/IEC 27001
3 7 (2.77%) QA
4 3 (1.19%) Accessibility
5 2 (0.79%) GDPR
5 2 (0.79%) NIST
6 1 (0.40%) Cyber Essentials
6 1 (0.40%) ISO 22301
System Software
1 36 (14.23%) Active Directory
2 13 (5.14%) KVM
3 12 (4.74%) VMware Infrastructure
4 4 (1.58%) Hyper-V
5 3 (1.19%) Microsoft Virtual Server
5 3 (1.19%) Virtual Servers
6 2 (0.79%) Firmware
7 1 (0.40%) NFS
Systems Management
1 6 (2.37%) Jamf Pro
2 5 (1.98%) Microsoft Intune
3 3 (1.19%) WSUS
4 2 (0.79%) Kubernetes
4 2 (0.79%) SCCM
Vendors
1 66 (26.09%) Microsoft
2 61 (24.11%) SAP
3 44 (17.39%) Salesforce
4 27 (10.67%) Apple
5 21 (8.30%) Dell
6 14 (5.53%) VMware
7 13 (5.14%) HP
8 12 (4.74%) Cisco
9 11 (4.35%) ServiceNow
10 9 (3.56%) Veeam
11 7 (2.77%) Nimble Storage
12 6 (2.37%) Meraki
13 5 (1.98%) Mitel
13 5 (1.98%) Zerto
14 3 (1.19%) CheckPoint
14 3 (1.19%) Lotus
14 3 (1.19%) Palo Alto
15 2 (0.79%) Cadence
15 2 (0.79%) IBM
15 2 (0.79%) NetApp