Period
to 18 June 2018

The following table provides summary statistics for permanent job vacancies advertised in the Midlands with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 18 June 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > Midlands
6 months to
18 Jun 2018
Same period 2017 Same period 2016
Rank 81 97 68
Rank change year-on-year +16 -29 +7
Permanent jobs citing SLA 536 459 694
As % of all permanent IT jobs advertised in the Midlands 3.67% 2.99% 3.70%
As % of the Quality Assurance & Compliance category 25.94% 22.77% 26.18%
Number of salaries quoted 391 382 452
Midlands median annual salary £35,500 £33,750 £35,000
Median salary % change year-on-year +5.19% -3.57% +2.94%
10th Percentile £21,500 £19,000 £21,000
90th Percentile £55,250 £59,875 £58,625
England median annual salary £37,500 £37,500 £37,500

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the Midlands with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Midlands
Permanent vacancies with a requirement for quality assurance or compliance skills 2,066 2,016 2,651
As % of all permanent IT jobs advertised in the Midlands 14.16% 13.14% 14.14%
Number of salaries quoted 1,506 1,554 1,903
Midlands median annual salary £42,500 £42,500 £41,333
Median salary % change year-on-year - +2.82% +3.33%
10th Percentile £26,250 £22,750 £25,000
90th Percentile £65,616 £65,250 £67,500
England median annual salary £50,000 £47,500 £48,500
% change year-on-year +5.26% -2.06% +7.78%

SLA
Job Vacancy Trend in the Midlands

Job postings citing SLA as a percentage of all IT jobs advertised in the Midlands.

Job vacancy trend for SLA in the Midlands

SLA
Salary Trend in the Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the Midlands.

Salary trend for SLA in the Midlands

SLA
Salary Histogram in the Midlands

The salary distribution of IT jobs citing SLA in the Midlands over the 6 months to 18 June 2018.

Salary histogram for SLA in the Midlands

SLA
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Midlands region over the 6 months to 18 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Midlands +29 362 £36,000 +4.73% 27
East Midlands +7 174 £32,250 +7.50% 23
SLA
England

For the 6 months to 18 June 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region with a requirement for SLA.

1 265 (49.44%) ITIL
2 233 (43.47%) Windows
3 196 (36.57%) Microsoft
4 122 (22.76%) Windows Server
5 116 (21.64%) VMware
6 111 (20.71%) Service Delivery
7 103 (19.22%) Data Centre
8 97 (18.10%) SQL
9 92 (17.16%) Hyper-V
10 89 (16.60%) Active Directory
11 82 (15.30%) VMware Infrastructure
11 82 (15.30%) Degree
12 73 (13.62%) Cisco
12 73 (13.62%) Citrix
12 73 (13.62%) SQL Server
13 69 (12.87%) WAN
13 69 (12.87%) ITSM
14 67 (12.50%) Finance
15 65 (12.13%) ITIL Certification
16 61 (11.38%) MS Exchange
16 61 (11.38%) ITIL V3
16 61 (11.38%) Continuous Improvement
16 61 (11.38%) Problem-Solving
17 60 (11.19%) vSphere
18 59 (11.01%) LAN
19 58 (10.82%) Service Management
19 58 (10.82%) VMware ESXi
20 56 (10.45%) Problem Management
21 52 (9.70%) Self-Motivation
22 51 (9.51%) Microsoft Office

SLA
Co-occurring IT Skills in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 61 (11.38%) MS Exchange
2 48 (8.96%) SharePoint
3 36 (6.72%) Exchange Server 2010
4 18 (3.36%) Skype for Business
5 16 (2.99%) IIS
6 11 (2.05%) CMS
7 7 (1.31%) BizTalk Server
7 7 (1.31%) Sitecore CMS
7 7 (1.31%) Umbraco
8 6 (1.12%) WebLogic
9 5 (0.93%) EPiServer
9 5 (0.93%) Exchange Server 2003
9 5 (0.93%) Kentico
9 5 (0.93%) WordPress
10 4 (0.75%) Confluence
10 4 (0.75%) OpenEdge
10 4 (0.75%) Tomcat
11 3 (0.56%) Apache
11 3 (0.56%) Drupal
12 2 (0.37%) JBoss
Applications
1 51 (9.51%) Microsoft Office
2 50 (9.33%) Microsoft Excel
3 38 (7.09%) Microsoft PowerPoint
4 5 (0.93%) MS Visio
5 4 (0.75%) ProjectWise
6 2 (0.37%) HipChat
6 2 (0.37%) Spreadsheet
Business Applications
1 26 (4.85%) Remedy ITSM
2 7 (1.31%) Dynamics CRM
3 3 (0.56%) Magento
4 2 (0.37%) Dynamics SL
4 2 (0.37%) NetSuite
5 1 (0.19%) Aareon QL
5 1 (0.19%) Dynamics NAV
5 1 (0.19%) ResourceLink
5 1 (0.19%) SAP ERP
5 1 (0.19%) SAP MII
Cloud Services
1 46 (8.58%) Office 365
2 45 (8.40%) Microsoft Azure
3 20 (3.73%) Amazon AWS
4 6 (1.12%) Dynamics 365
5 5 (0.93%) Mimecast
6 3 (0.56%) Cloud Computing
6 3 (0.56%) GitHub
6 3 (0.56%) IaaS
6 3 (0.56%) IBM Cloud
6 3 (0.56%) IBM PureFlex
6 3 (0.56%) PaaS
7 2 (0.37%) Amazon CloudWatch
7 2 (0.37%) Azure Active Directory
8 1 (0.19%) Boomi
8 1 (0.19%) Google Analytics
8 1 (0.19%) SoftLayer
Communications & Networking
1 69 (12.87%) WAN
2 59 (11.01%) LAN
3 49 (9.14%) Firewall
4 37 (6.90%) NetScaler
5 29 (5.41%) SAN
6 26 (4.85%) DNS
7 24 (4.48%) VoIP
8 18 (3.36%) DHCP
9 17 (3.17%) Internet
10 15 (2.80%) TCP/IP
11 14 (2.61%) OSPF
12 13 (2.43%) Cisco ASA
13 12 (2.24%) Remote Desktop
14 10 (1.87%) Skype
14 10 (1.87%) SMS
14 10 (1.87%) Wi-Fi
15 9 (1.68%) VLAN
16 8 (1.49%) VPN
16 8 (1.49%) WLAN
17 7 (1.31%) Wireless
Database & Business Intelligence
1 73 (13.62%) SQL Server
2 12 (2.24%) SQL Server 2016
3 9 (1.68%) Oracle Database
3 9 (1.68%) SQL Server 2000
3 9 (1.68%) SQL Server 2008
4 8 (1.49%) SQL Server 2012
4 8 (1.49%) SQL Server 2014
5 5 (0.93%) GIS
6 4 (0.75%) EDMS
6 4 (0.75%) MySQL
6 4 (0.75%) Oracle Database 10g
7 3 (0.56%) BusinessObjects
7 3 (0.56%) Crystal Reports
8 2 (0.37%) BusinessObjects Business Intelligence
8 2 (0.37%) Oracle Database 11g
8 2 (0.37%) Oracle8/8i Database
8 2 (0.37%) SAP BW
9 1 (0.19%) Relational Database
9 1 (0.19%) SQL Server Analysis Services
9 1 (0.19%) SQL Server Integration Services
Development Applications
1 8 (1.49%) Git (software)
1 8 (1.49%) Team Foundation Server
2 6 (1.12%) Bitbucket
2 6 (1.12%) Subversion
3 5 (0.93%) Octopus Deploy
4 3 (0.56%) JIRA
5 2 (0.37%) Grunt
6 1 (0.19%) Jenkins
6 1 (0.19%) TeamCity
6 1 (0.19%) Visual Studio
General
1 67 (12.50%) Finance
2 48 (8.96%) Retail
3 20 (3.73%) Telecoms
4 14 (2.61%) Legal
5 10 (1.87%) Manufacturing
5 10 (1.87%) Marketing
6 9 (1.68%) Games
7 6 (1.12%) Back Office
7 6 (1.12%) Banking
7 6 (1.12%) Billing
8 3 (0.56%) Advertising
8 3 (0.56%) Financial Institution
9 2 (0.37%) Law
10 1 (0.19%) Digital Economy
10 1 (0.19%) General Ledger
10 1 (0.19%) Investment Banking
Job Titles
1 111 (20.71%) Analyst
2 56 (10.45%) Support Analyst
3 53 (9.89%) Team Leader
4 52 (9.70%) Service Manager
5 48 (8.96%) Support Engineer
6 46 (8.58%) Applications Support
7 43 (8.02%) 2nd Line Support
8 40 (7.46%) Developer
8 40 (7.46%) IT Support
9 39 (7.28%) Infrastructure Engineer
10 34 (6.34%) Desktop Support
11 32 (5.97%) IT Manager
12 29 (5.41%) Delivery Manager
12 29 (5.41%) IT Analyst
12 29 (5.41%) Services Delivery Manager
13 28 (5.22%) Service Analyst
14 27 (5.04%) Support Team Leader
15 25 (4.66%) Technical Support
16 24 (4.48%) IT Support Analyst
16 24 (4.48%) Service Desk Analyst
Libraries, Frameworks & Software Standards
1 36 (6.72%) .NET
2 27 (5.04%) HTML
3 24 (4.48%) CSS
4 16 (2.99%) Web Services
5 15 (2.80%) ASP.NET
6 14 (2.61%) AngularJS
7 11 (2.05%) jQuery
8 8 (1.49%) Ajax
8 8 (1.49%) ASP.NET Web API
9 7 (1.31%) ASP.NET MVC
9 7 (1.31%) Entity Framework
9 7 (1.31%) JSON
9 7 (1.31%) WCF
10 6 (1.12%) Flash
11 5 (0.93%) .NET Framework
11 5 (0.93%) CSS3
11 5 (0.93%) SOAP
12 4 (0.75%) COM
12 4 (0.75%) REST
13 3 (0.56%) XML
Miscellaneous
1 103 (19.22%) Data Centre
2 52 (9.70%) Self-Motivation
3 45 (8.40%) Computer Science
4 39 (7.28%) Analytical Skills
5 34 (6.34%) Public Cloud
6 12 (2.24%) Management Information System
7 8 (1.49%) EMC VNX
7 8 (1.49%) iSeries
8 7 (1.31%) Virtual Team
9 6 (1.12%) EMC VMAX
10 5 (0.93%) FMCG
10 5 (0.93%) PKI
10 5 (0.93%) Replication
11 4 (0.75%) Handset
12 3 (0.56%) Clustering
12 3 (0.56%) Greenfield Project
12 3 (0.56%) Private Cloud
13 2 (0.37%) Enterprise Software
13 2 (0.37%) iPad
13 2 (0.37%) NHS
Operating Systems
1 233 (43.47%) Windows
2 122 (22.76%) Windows Server
3 43 (8.02%) Windows 7
4 38 (7.09%) Windows Server 2012
5 32 (5.97%) Linux
6 28 (5.22%) Windows 10
6 28 (5.22%) Windows Server 2008
7 25 (4.66%) Unix
8 13 (2.43%) Windows 8
9 12 (2.24%) Red Hat Enterprise Linux
10 9 (1.68%) AIX
11 6 (1.12%) Solaris
11 6 (1.12%) Windows XP
12 5 (0.93%) Windows Server 2003
13 4 (0.75%) Apple iOS
13 4 (0.75%) Windows Vista
14 3 (0.56%) Android
14 3 (0.56%) Mac OS
14 3 (0.56%) Oracle Linux
15 2 (0.37%) Windows Mobile
Processes & Methodologies
1 265 (49.44%) ITIL
2 111 (20.71%) Service Delivery
3 69 (12.87%) ITSM
4 61 (11.38%) Continuous Improvement
4 61 (11.38%) ITIL V3
4 61 (11.38%) Problem-Solving
5 58 (10.82%) Service Management
6 56 (10.45%) Problem Management
7 48 (8.96%) Root Cause Analysis
8 46 (8.58%) Customer Requirements
9 44 (8.21%) Software Engineering
10 42 (7.84%) Stakeholder Management
11 40 (7.46%) Agile Software Development
11 40 (7.46%) Collaborative Working
12 39 (7.28%) Supplier Management
13 37 (6.90%) Project Management
14 34 (6.34%) Change Management
14 34 (6.34%) Incident Management
14 34 (6.34%) PRINCE2
15 31 (5.78%) Analytics
Programming Languages
1 97 (18.10%) SQL
2 43 (8.02%) C#
3 35 (6.53%) JavaScript
3 35 (6.53%) PowerShell
4 16 (2.99%) T-SQL
5 11 (2.05%) PHP
6 9 (1.68%) VB.NET
7 7 (1.31%) Bash Shell
8 4 (0.75%) C
8 4 (0.75%) PL/SQL
9 3 (0.56%) Java
10 2 (0.37%) ABAP
10 2 (0.37%) Erlang
10 2 (0.37%) Perl
10 2 (0.37%) VB
10 2 (0.37%) VBScript
11 1 (0.19%) Apex Code
11 1 (0.19%) Shell Script
Qualifications
1 82 (15.30%) Degree
2 65 (12.13%) ITIL Certification
3 44 (8.21%) Computer Science Degree
4 38 (7.09%) Security Cleared
5 33 (6.16%) Microsoft Certification
5 33 (6.16%) SC Cleared
6 21 (3.92%) Cisco Certification
7 19 (3.54%) CCNA
7 19 (3.54%) MCSE
8 15 (2.80%) ISEB
8 15 (2.80%) MCSA
9 12 (2.24%) MCP
10 11 (2.05%) CCNP
11 5 (0.93%) ITIL Foundation Certificate
11 5 (0.93%) NVQ Level 3
11 5 (0.93%) Oracle Certification
11 5 (0.93%) VMware Certified Professional (VCP)
12 4 (0.75%) MCDBA
12 4 (0.75%) MCITP
12 4 (0.75%) OCP
Quality Assurance & Compliance
1 11 (2.05%) GDPR
2 10 (1.87%) PMO
3 6 (1.12%) QA
4 5 (0.93%) Data Quality
4 5 (0.93%) ISO/IEC 27001
5 3 (0.56%) ISO/IEC 20000
5 3 (0.56%) PCI DSS
6 2 (0.37%) Sarbanes-Oxley
7 1 (0.19%) Cyber Essentials
7 1 (0.19%) ISO 8583
7 1 (0.19%) ISO 9001
7 1 (0.19%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 92 (17.16%) Hyper-V
2 89 (16.60%) Active Directory
3 82 (15.30%) VMware Infrastructure
4 60 (11.19%) vSphere
5 58 (10.82%) VMware ESXi
6 45 (8.40%) XenDesktop
7 42 (7.84%) XenApp
8 33 (6.16%) Microsoft App-V
9 18 (3.36%) Firmware
10 3 (0.56%) Terminal Services
11 2 (0.37%) BitLocker
11 2 (0.37%) Squid
11 2 (0.37%) XenServer
12 1 (0.19%) Virtual Machines
Systems Management
1 38 (7.09%) SCVMM
1 38 (7.09%) vCenter Server
1 38 (7.09%) vMotion
2 24 (4.48%) NetBackup
3 23 (4.29%) SCCM
4 15 (2.80%) BMC PATROL
5 9 (1.68%) Systems Management Server (SMS)
6 7 (1.31%) HP Data Protector
7 6 (1.12%) Backup Exec
7 6 (1.12%) WSUS
8 5 (0.93%) Microsoft Intune
8 5 (0.93%) Terraform
9 4 (0.75%) Norton AntiVirus
9 4 (0.75%) SCSM
10 2 (0.37%) Control-M
10 2 (0.37%) HP NNM
10 2 (0.37%) Oracle Enterprise Manager
10 2 (0.37%) Oracle RMAN
10 2 (0.37%) Symantec Endpoint Protection
10 2 (0.37%) Tivoli Storage Manager
Vendors
1 196 (36.57%) Microsoft
2 116 (21.64%) VMware
3 73 (13.62%) Cisco
3 73 (13.62%) Citrix
4 43 (8.02%) ServiceNow
5 39 (7.28%) HP
5 39 (7.28%) Ivanti
6 36 (6.72%) Remedy
7 24 (4.48%) Oracle
8 23 (4.29%) IBM
9 21 (3.92%) Dell
10 20 (3.73%) BMC
11 19 (3.54%) NetApp
12 18 (3.36%) Veeam
13 15 (2.80%) CheckPoint
13 15 (2.80%) Nimsoft
13 15 (2.80%) Sitecore
14 13 (2.43%) Fortinet
14 13 (2.43%) Red Hat
14 13 (2.43%) SAP