SLA Job Trends in the Midlands

Service Level Agreement (SLA)
England > Midlands

The table below provides summary statistics and salary benchmarking for jobs advertised in the Midlands requiring SLA skills. It covers permanent job vacancies from the 6 months leading up to 18 July 2026, with comparisons to the same periods in the previous two years.

6 months to
18 Jul 2026
Same period 2025 Same period 2024
Rank 135 72 108
Rank change year-on-year -63 +36 +5
Permanent jobs citing SLA 126 204 272
As % of all permanent jobs in the Midlands 0.94% 3.62% 2.13%
As % of the Quality Assurance & Compliance category 10.49% 22.79% 15.08%
Number of salaries quoted 94 164 220
10th Percentile £24,750 £26,250 £23,500
25th Percentile £28,000 £28,750 £25,000
Median annual salary (50th Percentile) £31,000 £30,580 £28,119
Median % change year-on-year +1.37% +8.75% -18.50%
75th Percentile £45,000 £35,125 £40,000
90th Percentile £62,325 £43,750 £60,000
England median annual salary £40,000 £31,500 £32,500
% change year-on-year +26.98% -3.08% -18.75%

All Quality Assurance and Compliance Skills
Midlands

SLA falls under the Quality Assurance and Compliance category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring quality assurance or compliance skills in the Midlands.

Permanent vacancies with a requirement for quality assurance or compliance skills 1,201 895 1,804
As % of all permanent jobs advertised in the Midlands 9.00% 15.87% 14.13%
Number of salaries quoted 804 562 1,135
10th Percentile £29,250 £28,750 £26,350
25th Percentile £35,000 £30,580 £31,250
Median annual salary (50th Percentile) £50,000 £45,000 £47,500
Median % change year-on-year +11.11% -5.26% -5.47%
75th Percentile £65,000 £57,500 £63,075
90th Percentile £77,500 £72,500 £77,500
England median annual salary £57,500 £57,500 £55,000
% change year-on-year - +4.55% -4.35%

SLA
Job Vacancy Trend in the Midlands

Historical trend showing the proportion of permanent IT job postings citing SLA relative to all permanent IT jobs advertised in the Midlands.

SLA job vacancy trend in the Midlands

SLA
Salary Trend in the Midlands

Salary distribution trend for jobs in the Midlands citing SLA.

Salary distribution trend for jobs in the Midlands citing SLA

SLA
Salary Histogram in the Midlands

Salary distribution for jobs citing SLA in the Midlands over the 6 months to 18 July 2026.

Salary histogram for SLA in the Midlands

SLA
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Midlands region over the 6 months to 18 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Midlands -68 66 £42,500 +38.98% 12
East Midlands -24 60 £28,000 -5.08% 4
SLA
England

SLA
Co-Occurring Skills & Capabilities in the Midlands by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 12 (9.52%) Confluence
2 6 (4.76%) Microsoft Exchange
3 3 (2.38%) SharePoint
4 1 (0.79%) Apache
4 1 (0.79%) IIS
4 1 (0.79%) nginx
Applications
1 20 (15.87%) Microsoft Excel
2 15 (11.90%) Microsoft Office
3 1 (0.79%) Microsoft Project
Business Applications
1 9 (7.14%) Salesforce CRM
2 4 (3.17%) SAP CO
2 4 (3.17%) SAP FI
2 4 (3.17%) SAP FI/CO
2 4 (3.17%) SAP S/4HANA
3 3 (2.38%) SAP FSCM
3 3 (2.38%) SAP HR
3 3 (2.38%) SAP Payroll
4 1 (0.79%) Dynamics NAV
4 1 (0.79%) Sage 200
4 1 (0.79%) SAP EHS
Cloud Services
1 45 (35.71%) Microsoft 365
2 11 (8.73%) Azure
3 7 (5.56%) Entra ID
4 6 (4.76%) Power Platform
5 4 (3.17%) Microsoft Copilot
6 1 (0.79%) AWS
6 1 (0.79%) Azure Sentinel
6 1 (0.79%) Dynamics 365
6 1 (0.79%) OneDrive
6 1 (0.79%) Power Automate
6 1 (0.79%) SaaS
Communications & Networking
1 29 (23.02%) Firewall
2 19 (15.08%) DNS
3 17 (13.49%) DHCP
3 17 (13.49%) VLAN
4 13 (10.32%) TCP/IP
5 12 (9.52%) LAN
5 12 (9.52%) WAN
6 5 (3.97%) VPN
7 3 (2.38%) Internet
7 3 (2.38%) Wireless
8 2 (1.59%) Network Security
9 1 (0.79%) BGP
9 1 (0.79%) Broadband
9 1 (0.79%) Cisco Nexus
9 1 (0.79%) NX-OS
9 1 (0.79%) OSPF
9 1 (0.79%) SNMP
9 1 (0.79%) VoIP
9 1 (0.79%) Wi-Fi
9 1 (0.79%) Wireless Security
Database & Business Intelligence
1 5 (3.97%) Power BI
2 4 (3.17%) SAP HANA
3 2 (1.59%) SQL Server
4 1 (0.79%) Crystal Reports
Development Applications
1 13 (10.32%) JIRA
2 1 (0.79%) Git
2 1 (0.79%) GitLab
General
1 47 (37.30%) Social Skills
2 18 (14.29%) Finance
3 17 (13.49%) Law
4 12 (9.52%) Analytical Skills
5 9 (7.14%) Inclusion and Diversity
5 9 (7.14%) Organisational Skills
5 9 (7.14%) Retail
6 4 (3.17%) Banking
6 4 (3.17%) Public Sector
7 3 (2.38%) Marketing
8 2 (1.59%) Games
8 2 (1.59%) Manufacturing
9 1 (0.79%) Military
9 1 (0.79%) Telecoms
Job Titles
1 33 (26.19%) IT Support
2 28 (22.22%) Support Engineer
3 19 (15.08%) Analyst
4 16 (12.70%) IT Engineer
5 15 (11.90%) 1st Line Support
6 14 (11.11%) IT Support Engineer
7 13 (10.32%) Support Technician
7 13 (10.32%) Technical Engineer
7 13 (10.32%) Technical Support
7 13 (10.32%) Technical Support Engineer
8 12 (9.52%) IT Support Technician
8 12 (9.52%) IT Technician
9 9 (7.14%) Business Development Manager
9 9 (7.14%) Business Manager
9 9 (7.14%) Development Manager
9 9 (7.14%) IT Analyst
10 8 (6.35%) Coordinator
10 8 (6.35%) Senior
10 8 (6.35%) Service Manager
11 7 (5.56%) Service Desk Analyst
Libraries, Frameworks & Software Standards
1 1 (0.79%) gRPC
Miscellaneous
1 18 (14.29%) Onboarding
2 15 (11.90%) Data Centre
3 6 (4.76%) Driving Licence
4 4 (3.17%) EPoS
5 3 (2.38%) Legacy Systems
5 3 (2.38%) Management Information System
5 3 (2.38%) Private Cloud
5 3 (2.38%) Public Cloud
5 3 (2.38%) SWIFT Messaging Network
6 2 (1.59%) Analytical Mindset
6 2 (1.59%) CSOC
6 2 (1.59%) Cyber Defence
6 2 (1.59%) Security Operations Centre
6 2 (1.59%) Security Posture
7 1 (0.79%) Enterprise Software
7 1 (0.79%) Hybrid Cloud
7 1 (0.79%) PKI
7 1 (0.79%) Replication
7 1 (0.79%) Self-Motivation
Operating Systems
1 48 (38.10%) Windows
2 18 (14.29%) Windows Server
3 8 (6.35%) Windows 10
4 3 (2.38%) Linux
5 1 (0.79%) Android
5 1 (0.79%) Apple iOS
5 1 (0.79%) Mac OS
5 1 (0.79%) Ubuntu
Processes & Methodologies
1 36 (28.57%) Continuous Improvement
2 32 (25.40%) ITIL
3 28 (22.22%) Problem-Solving
4 26 (20.63%) ITSM
5 23 (18.25%) Root Cause Analysis
6 22 (17.46%) Service Delivery
7 21 (16.67%) Customer Service
8 17 (13.49%) Mentoring
9 14 (11.11%) SIEM
10 13 (10.32%) Agile
10 13 (10.32%) CRM
10 13 (10.32%) Incident Management
11 12 (9.52%) Proactive Monitoring
12 11 (8.73%) Project Delivery
12 11 (8.73%) Ticket Management
13 10 (7.94%) Deadline-Driven
13 10 (7.94%) Risk Management
14 9 (7.14%) Active Listening
14 9 (7.14%) Collaborative Working
14 9 (7.14%) Value Proposition
Programming Languages
1 23 (18.25%) SQL
2 9 (7.14%) VBA
3 8 (6.35%) PowerShell
4 3 (2.38%) Python
5 2 (1.59%) Kusto Query Language
Qualifications
1 16 (12.70%) Degree
2 8 (6.35%) Security Cleared
3 5 (3.97%) SC Cleared
4 4 (3.17%) Microsoft Certification
5 3 (2.38%) CTC Cleared
6 2 (1.59%) CCNA
6 2 (1.59%) Cisco Certification
6 2 (1.59%) CompTIA CySA+
7 1 (0.79%) Azure Certification
7 1 (0.79%) CCNP
7 1 (0.79%) DBS Check
7 1 (0.79%) ITIL Foundation Certificate
7 1 (0.79%) MCSE
Quality Assurance & Compliance
1 3 (2.38%) ISO 20022
2 2 (1.59%) GDPR
3 1 (0.79%) Accessibility
3 1 (0.79%) Data Quality
3 1 (0.79%) ISO/IEC 27001
3 1 (0.79%) NIST
System Software
1 33 (26.19%) Active Directory
2 16 (12.70%) VMware Infrastructure
3 13 (10.32%) Hyper-V
4 1 (0.79%) Virtual Desktop
4 1 (0.79%) Virtual Machines
4 1 (0.79%) vSphere
Systems Management
1 8 (6.35%) Microsoft Intune
2 1 (0.79%) FortiGate
2 1 (0.79%) Grafana
2 1 (0.79%) Nagios
2 1 (0.79%) Prometheus
2 1 (0.79%) Terraform
Vendors
1 49 (38.89%) Microsoft
2 18 (14.29%) SAP
3 16 (12.70%) VMware
4 15 (11.90%) Cisco
5 13 (10.32%) Juniper
6 12 (9.52%) Dell
6 12 (9.52%) McAfee
7 9 (7.14%) Salesforce
8 6 (4.76%) ServiceNow
9 3 (2.38%) ESET
9 3 (2.38%) Ubiquiti
10 2 (1.59%) Fortinet
10 2 (1.59%) Meraki
10 2 (1.59%) SonicWALL
10 2 (1.59%) Veeam
11 1 (0.79%) Aruba
11 1 (0.79%) F5
11 1 (0.79%) HP
11 1 (0.79%) Sage
11 1 (0.79%) WatchGuard