Period
to 20 September 2021

The following table provides summary statistics for permanent job vacancies advertised in the Midlands with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 20 September 2021 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > Midlands
6 months to
20 Sep 2021
Same period 2020 Same period 2019
Rank 76 99 70
Rank change year-on-year +23 -29 +6
Permanent jobs citing SLA 389 108 456
As % of all permanent jobs advertised in the Midlands 3.82% 2.78% 3.91%
As % of the Quality Assurance & Compliance category 23.58% 17.94% 25.66%
Number of salaries quoted 226 82 361
10th Percentile £20,188 £21,025 £18,865
25th Percentile £26,750 £26,000 £23,500
Median annual salary (50th Percentile) £37,500 £37,500 £32,000
Median % change year-on-year - +17.19% -8.57%
75th Percentile £44,500 £47,188 £44,500
90th Percentile £55,938 £52,500 £58,750
England median annual salary £40,000 £42,750 £40,000
% change year-on-year -6.43% +6.88% +1.91%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the Midlands with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Midlands
Permanent vacancies with a requirement for quality assurance or compliance skills 1,650 602 1,777
As % of all permanent IT jobs advertised in the Midlands 16.22% 15.50% 15.23%
Number of salaries quoted 1,147 476 1,377
10th Percentile £27,500 £26,250 £25,000
25th Percentile £36,250 £36,250 £31,250
Median annual salary (50th Percentile) £45,000 £45,500 £42,500
Median % change year-on-year -1.10% +7.06% -4.49%
75th Percentile £60,000 £57,500 £53,750
90th Percentile £71,250 £67,500 £65,000
England median annual salary £55,000 £55,000 £50,000
% change year-on-year - +10.00% -

SLA
Job Vacancy Trend in the Midlands

Job postings citing SLA as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for SLA in the Midlands

SLA
Salary Trend in the Midlands

3-month moving average salary quoted in jobs citing SLA in the Midlands.

Salary trend for SLA in the Midlands

SLA
Salary Histogram in the Midlands

Salary distribution for jobs citing SLA in the Midlands over the 6 months to 20 September 2021.

Salary histogram for SLA in the Midlands

SLA
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Midlands region over the 6 months to 20 September 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Midlands +22 235 £37,500 +25.00% 61
East Midlands +14 153 £33,500 -16.25% 42
SLA
England

For the 6 months to 20 September 2021, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region with a requirement for SLA.

1 213 (54.76%) Social Skills
2 180 (46.27%) Microsoft
3 124 (31.88%) Windows
4 116 (29.82%) Service Delivery
5 97 (24.94%) ITIL
6 88 (22.62%) Active Directory
7 82 (21.08%) Azure
8 81 (20.82%) Retail
9 74 (19.02%) Problem-Solving
10 72 (18.51%) Microsoft 365
11 70 (17.99%) Facilities Management
12 65 (16.71%) Finance
13 63 (16.20%) Windows Server
14 60 (15.42%) DNA
15 57 (14.65%) SQL
16 53 (13.62%) Service Management
16 53 (13.62%) Organisational Skills
17 50 (12.85%) Time Management
17 50 (12.85%) Line Management
18 49 (12.60%) Incident Management
19 44 (11.31%) VMware
20 43 (11.05%) Project Management
20 43 (11.05%) Microsoft Excel
21 42 (10.80%) SQL Server
21 42 (10.80%) Self-Motivation
22 39 (10.03%) Management Information System
23 37 (9.51%) Analytical Skills
24 35 (9.00%) Commercial Awareness
25 33 (8.48%) Capacity Management
26 32 (8.23%) Microsoft PowerPoint

SLA
Co-occurring IT Skills in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 27 (6.94%) IIS
2 26 (6.68%) MS Exchange
3 13 (3.34%) SharePoint
4 7 (1.80%) Exchange Server 2010
4 7 (1.80%) Exchange Server 2013
5 3 (0.77%) Skype for Business
6 2 (0.51%) WebLogic
7 1 (0.26%) CMS
7 1 (0.26%) Confluence
7 1 (0.26%) Elasticsearch
7 1 (0.26%) MTS
7 1 (0.26%) Umbraco
Applications
1 43 (11.05%) Microsoft Excel
2 32 (8.23%) Microsoft PowerPoint
3 27 (6.94%) Microsoft Office
4 2 (0.51%) Spreadsheet
Business Applications
1 4 (1.03%) Remedy ITSM
2 2 (0.51%) Oracle EBS
2 2 (0.51%) Oracle ERP
2 2 (0.51%) Sentinel
3 1 (0.26%) Adobe Campaign
3 1 (0.26%) Dynamics CRM
3 1 (0.26%) Dynamics NAV
3 1 (0.26%) Magento
3 1 (0.26%) Salesforce.com CRM
3 1 (0.26%) Unica
Cloud Services
1 82 (21.08%) Azure
2 72 (18.51%) Microsoft 365
3 27 (6.94%) Dynamics 365
4 21 (5.40%) AWS
5 20 (5.14%) Power Platform
6 10 (2.57%) Azure Logic Apps
7 7 (1.80%) SaaS
8 6 (1.54%) Azure Active Directory
8 6 (1.54%) Power Automate
9 4 (1.03%) OneDrive
9 4 (1.03%) PowerApps
10 3 (0.77%) Azure Data Factory
10 3 (0.77%) IaaS
10 3 (0.77%) PaaS
11 2 (0.51%) Azure Sentinel
11 2 (0.51%) Cloud Computing
11 2 (0.51%) GCP
11 2 (0.51%) Google Workspace
12 1 (0.26%) OpenShift
12 1 (0.26%) Serverless
Communications & Networking
1 31 (7.97%) LAN
2 25 (6.43%) WAN
3 21 (5.40%) Firewall
4 15 (3.86%) VPN
5 11 (2.83%) DNS
5 11 (2.83%) Wireless
6 7 (1.80%) VLAN
7 6 (1.54%) Remote Desktop
8 5 (1.29%) Internet
8 5 (1.29%) Spanning Tree
8 5 (1.29%) TCP/IP
8 5 (1.29%) VoIP
8 5 (1.29%) Wi-Fi
9 4 (1.03%) DHCP
10 3 (0.77%) Cisco Wireless
10 3 (0.77%) CTI
10 3 (0.77%) MPLS
10 3 (0.77%) Network Security
10 3 (0.77%) Skype
11 2 (0.51%) OSPF
Database & Business Intelligence
1 42 (10.80%) SQL Server
2 19 (4.88%) SQL Server Integration Services
3 10 (2.57%) OLAP
3 10 (2.57%) Power BI
4 9 (2.31%) OLTP
5 6 (1.54%) SQL Server Reporting Services
6 5 (1.29%) Data Warehouse
6 5 (1.29%) SQL Server 2012
7 3 (0.77%) Azure SQL Data Warehouse
7 3 (0.77%) BusinessObjects
7 3 (0.77%) Oracle Database
7 3 (0.77%) SQL Server Analysis Services
8 2 (0.51%) Amazon RDS
8 2 (0.51%) SQL Server 7
9 1 (0.26%) Azure SQL Database
9 1 (0.26%) DB2
9 1 (0.26%) MySQL
9 1 (0.26%) SQL Server 2008
9 1 (0.26%) Star Schema
9 1 (0.26%) Tableau
Development Applications
1 13 (3.34%) JIRA
2 9 (2.31%) Visual Studio
3 8 (2.06%) Git (software)
4 3 (0.77%) Visual Studio Code
5 1 (0.26%) Bitbucket
5 1 (0.26%) GitLab
5 1 (0.26%) IntelliJ
5 1 (0.26%) Jenkins
General
1 213 (54.76%) Social Skills
2 81 (20.82%) Retail
3 65 (16.71%) Finance
4 53 (13.62%) Organisational Skills
5 37 (9.51%) Analytical Skills
6 26 (6.68%) Public Sector
7 17 (4.37%) Law
8 13 (3.34%) Digital Economy
8 13 (3.34%) Telecoms
9 11 (2.83%) Games
9 11 (2.83%) Legal
10 9 (2.31%) Manufacturing
11 8 (2.06%) Presentation Skills
12 7 (1.80%) Local Government
13 6 (1.54%) Automotive
13 6 (1.54%) Influencing Skills
14 5 (1.29%) Marketing
15 3 (0.77%) Billing
15 3 (0.77%) Police
16 2 (0.51%) French Language
Job Titles
1 61 (15.68%) Analyst
2 47 (12.08%) IT Support
3 44 (11.31%) Support Engineer
4 32 (8.23%) Service Analyst
4 32 (8.23%) Service Desk Analyst
5 23 (5.91%) Service Manager
6 19 (4.88%) 3rd Line Engineer
6 19 (4.88%) Support Analyst
7 18 (4.63%) 3rd Line Support
7 18 (4.63%) 3rd Line Support Engineer
7 18 (4.63%) Team Leader
8 17 (4.37%) IT Engineer
9 16 (4.11%) IT Manager
10 15 (3.86%) 1st Line Support
10 15 (3.86%) 2nd Line Engineer
10 15 (3.86%) Developer
10 15 (3.86%) Service Desk Manager
11 14 (3.60%) DBA
11 14 (3.60%) Mechanical Engineer
12 13 (3.34%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 17 (4.37%) Web Services
2 14 (3.60%) .NET
3 6 (1.54%) AngularJS
4 4 (1.03%) React
5 2 (0.51%) MDX
5 2 (0.51%) WML
6 1 (0.26%) .NET Core
6 1 (0.26%) COM
6 1 (0.26%) COM+
6 1 (0.26%) DCOM
6 1 (0.26%) Elastic Stack
6 1 (0.26%) Middleware
6 1 (0.26%) MSMQ
6 1 (0.26%) Velocity
6 1 (0.26%) WPF
6 1 (0.26%) XML
Miscellaneous
1 42 (10.80%) Self-Motivation
2 39 (10.03%) Management Information System
3 19 (4.88%) Clustering
4 18 (4.63%) Data Centre
5 6 (1.54%) Housing Association
6 4 (1.03%) Cyber Defence
6 4 (1.03%) Driving Licence
6 4 (1.03%) Replication
7 3 (0.77%) CMDB
7 3 (0.77%) Data Structures
7 3 (0.77%) Enterprise Software
7 3 (0.77%) EPoS
7 3 (0.77%) Mobile App
7 3 (0.77%) Public Cloud
7 3 (0.77%) Video Conferencing
8 2 (0.51%) AS400
8 2 (0.51%) Blackberry
8 2 (0.51%) Cloud Native
8 2 (0.51%) Private Cloud
9 1 (0.26%) Virtual Team
Operating Systems
1 124 (31.88%) Windows
2 63 (16.20%) Windows Server
3 26 (6.68%) Windows 10
4 10 (2.57%) Linux
5 8 (2.06%) Windows 7
6 7 (1.80%) Windows Server 2008
7 6 (1.54%) Windows Server 2016
8 5 (1.29%) Unix
8 5 (1.29%) Windows 8
9 4 (1.03%) Apple iOS
9 4 (1.03%) Windows XP
10 3 (0.77%) AIX
10 3 (0.77%) Windows Server 2012
10 3 (0.77%) Windows Server 2019
11 2 (0.51%) Android
11 2 (0.51%) Solaris
11 2 (0.51%) Windows Mobile
12 1 (0.26%) Data ONTAP
12 1 (0.26%) Mac OS
Processes & Methodologies
1 116 (29.82%) Service Delivery
2 97 (24.94%) ITIL
3 74 (19.02%) Problem-Solving
4 70 (17.99%) Facilities Management
5 60 (15.42%) DNA
6 53 (13.62%) Service Management
7 50 (12.85%) Line Management
7 50 (12.85%) Time Management
8 49 (12.60%) Incident Management
9 43 (11.05%) Project Management
10 35 (9.00%) Commercial Awareness
11 33 (8.48%) Capacity Management
12 30 (7.71%) Business Development
13 28 (7.20%) Continuous Improvement
14 26 (6.68%) Coaching
15 25 (6.43%) Agile Software Development
15 25 (6.43%) Security Patching
16 23 (5.91%) ITSM
17 22 (5.66%) Mentoring
18 21 (5.40%) Major Incident Management
Programming Languages
1 57 (14.65%) SQL
2 16 (4.11%) C#
3 12 (3.08%) T-SQL
4 9 (2.31%) JavaScript
4 9 (2.31%) PowerShell
5 3 (0.77%) C
5 3 (0.77%) PL/SQL
6 2 (0.51%) Data Analysis Expressions (DAX)
7 1 (0.26%) Java
7 1 (0.26%) PHP
7 1 (0.26%) VB.NET
Qualifications
1 24 (6.17%) Microsoft Certification
2 19 (4.88%) Security Cleared
3 13 (3.34%) Cisco Certification
3 13 (3.34%) SC Cleared
4 11 (2.83%) CCNA
5 9 (2.31%) ITIL Certification
6 8 (2.06%) MCSA
7 7 (1.80%) A+ Certification
8 5 (1.29%) CCNP
8 5 (1.29%) ITIL Foundation Certificate
9 4 (1.03%) CREST Certified
9 4 (1.03%) Degree
10 3 (0.77%) MCP
11 2 (0.51%) CCSA
11 2 (0.51%) CISSP
11 2 (0.51%) Citrix Certification
11 2 (0.51%) Network+ Certification
11 2 (0.51%) OCA
11 2 (0.51%) OCP
11 2 (0.51%) Oracle Certification
Quality Assurance & Compliance
1 22 (5.66%) GDPR
2 14 (3.60%) ISO/IEC 27001
3 11 (2.83%) ISO 9001
3 11 (2.83%) QA
4 10 (2.57%) BS25999
4 10 (2.57%) ISO/IEC 20000
5 2 (0.51%) Cyber Essentials
5 2 (0.51%) Cyber Essentials PLUS
5 2 (0.51%) PMO
6 1 (0.26%) Data Quality
System Software
1 88 (22.62%) Active Directory
2 19 (4.88%) VMware Infrastructure
3 17 (4.37%) VMware ESXi
4 13 (3.34%) XenApp
4 13 (3.34%) XenDesktop
5 9 (2.31%) Hyper-V
6 6 (1.54%) BitLocker
7 4 (1.03%) Docker
8 2 (0.51%) Oracle RAC
9 1 (0.26%) Virtual Machines
Systems Management
1 19 (4.88%) Microsoft Clustering
1 19 (4.88%) Microsoft Intune
1 19 (4.88%) SCCM
2 5 (1.29%) Cisco Prime
2 5 (1.29%) Kubernetes
3 3 (0.77%) Cisco CUCM
3 3 (0.77%) Cisco UCCX
3 3 (0.77%) Control-M
3 3 (0.77%) McAfee ePO
3 3 (0.77%) SCOM
4 2 (0.51%) Data Guard
4 2 (0.51%) Failover Clustering
4 2 (0.51%) Mesos
4 2 (0.51%) Oracle Enterprise Manager
4 2 (0.51%) Oracle RMAN
4 2 (0.51%) Oracle Statspack
5 1 (0.26%) Grafana
5 1 (0.26%) Prometheus
5 1 (0.26%) Terraform
5 1 (0.26%) vRealize
Vendors
1 180 (46.27%) Microsoft
2 44 (11.31%) VMware
3 22 (5.66%) Cisco
3 22 (5.66%) Citrix
4 11 (2.83%) Juniper
5 9 (2.31%) Oracle
6 7 (1.80%) ServiceNow
6 7 (1.80%) SolarWinds
7 6 (1.54%) Dell
7 6 (1.54%) RedGate
7 6 (1.54%) Splunk
8 5 (1.29%) Apple
8 5 (1.29%) HubSpot
8 5 (1.29%) Salesforce.com
9 4 (1.03%) ArcSight
9 4 (1.03%) BMC
9 4 (1.03%) F5
9 4 (1.03%) HP
9 4 (1.03%) LogRhythm
9 4 (1.03%) Remedy