Period
to 4 June 2020

The following table provides summary statistics for permanent job vacancies advertised in the Midlands with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 4 June 2020 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > Midlands
6 months to
4 Jun 2020
Same period 2019 Same period 2018
Rank 79 69 84
Rank change year-on-year -10 +15 +23
Permanent jobs citing SLA 223 450 520
As % of all permanent jobs advertised in the Midlands 3.28% 3.84% 3.62%
As % of the Quality Assurance & Compliance category 21.67% 22.09% 26.00%
Number of salaries quoted 188 349 382
Median annual salary £32,500 £32,500 £35,000
Median salary % change year-on-year - -7.14% -
10th Percentile £19,500 £18,500 £21,000
90th Percentile £55,000 £54,650 £55,250
England median annual salary £40,000 £39,438 £37,500
% change year-on-year +1.43% +5.17% -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the Midlands with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Midlands
Permanent vacancies with a requirement for quality assurance or compliance skills 1,029 2,037 2,000
As % of all permanent IT jobs advertised in the Midlands 15.13% 17.36% 13.91%
Number of salaries quoted 837 1,391 1,471
Median annual salary £45,000 £42,500 £42,500
Median salary % change year-on-year +5.88% - -
10th Percentile £26,250 £25,000 £25,500
90th Percentile £67,500 £67,500 £65,000
England median annual salary £54,000 £50,000 £50,000
% change year-on-year +8.00% - +5.26%

SLA
Job Vacancy Trend in the Midlands

Job postings citing SLA as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for SLA in the Midlands

SLA
Salary Trend in the Midlands

3-month moving average salary quoted in jobs citing SLA in the Midlands.

Salary trend for SLA in the Midlands

SLA
Salary Histogram in the Midlands

Salary distribution for jobs citing SLA in the Midlands over the 6 months to 4 June 2020.

Salary histogram for SLA in the Midlands

SLA
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the Midlands region over the 6 months to 4 June 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Midlands -19 137 £32,500 -7.20% 10
East Midlands +27 83 £29,250 +8.33% 5
SLA
England

For the 6 months to 4 June 2020, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region with a requirement for SLA.

1 109 (48.88%) Windows
2 99 (44.39%) Microsoft
3 72 (32.29%) ITIL
4 65 (29.15%) Active Directory
5 57 (25.56%) VMware
6 56 (25.11%) Problem-Solving
7 52 (23.32%) Firewall
8 50 (22.42%) Cisco
9 48 (21.52%) DNS
10 44 (19.73%) Windows Server
11 42 (18.83%) VMware Infrastructure
12 40 (17.94%) Office 365
13 39 (17.49%) Service Management
13 39 (17.49%) Microsoft Office
14 37 (16.59%) Service Delivery
15 34 (15.25%) Data Centre
16 32 (14.35%) Continuous Improvement
17 31 (13.90%) Citrix
18 30 (13.45%) Azure
19 27 (12.11%) LAN
20 26 (11.66%) WAN
20 26 (11.66%) HP
21 25 (11.21%) Dell
21 25 (11.21%) Internet
21 25 (11.21%) TCP/IP
21 25 (11.21%) MS Exchange
21 25 (11.21%) Finance
21 25 (11.21%) Proactive Monitoring
22 24 (10.76%) Hyper-V
23 23 (10.31%) Windows 7

SLA
Co-occurring IT Skills in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 25 (11.21%) MS Exchange
2 21 (9.42%) Exchange Server 2013
3 20 (8.97%) Exchange Server 2010
4 15 (6.73%) SharePoint
5 4 (1.79%) IIS
6 3 (1.35%) BizTalk Server
7 2 (0.90%) Liferay
7 2 (0.90%) Sitefinity
7 2 (0.90%) WebLogic
8 1 (0.45%) Apache
8 1 (0.45%) CMS
8 1 (0.45%) Skype for Business
8 1 (0.45%) Tomcat
8 1 (0.45%) WordPress
Applications
1 39 (17.49%) Microsoft Office
2 15 (6.73%) Microsoft Excel
3 13 (5.83%) Microsoft PowerPoint
Business Applications
1 4 (1.79%) Remedy ITSM
2 3 (1.35%) Dynamics CRM
2 3 (1.35%) Oracle Applications
3 1 (0.45%) Magento
3 1 (0.45%) Shopify
Cloud Services
1 40 (17.94%) Office 365
2 30 (13.45%) Azure
3 18 (8.07%) AWS
4 14 (6.28%) Power Platform
5 12 (5.38%) Azure Active Directory
6 10 (4.48%) IaaS
6 10 (4.48%) Power Automate
6 10 (4.48%) SaaS
7 8 (3.59%) Cloud Computing
7 8 (3.59%) PaaS
8 6 (2.69%) ShareGate
9 3 (1.35%) Dynamics 365
10 1 (0.45%) Google Analytics
10 1 (0.45%) Mimecast
10 1 (0.45%) OneDrive
10 1 (0.45%) PowerApps
10 1 (0.45%) SuccessFactors
10 1 (0.45%) Yammer
Communications & Networking
1 52 (23.32%) Firewall
2 48 (21.52%) DNS
3 27 (12.11%) LAN
4 26 (11.66%) WAN
5 25 (11.21%) Internet
5 25 (11.21%) TCP/IP
6 21 (9.42%) DHCP
7 15 (6.73%) VPN
8 8 (3.59%) SAN
8 8 (3.59%) VLAN
9 5 (2.24%) Broadband
9 5 (2.24%) VoIP
10 4 (1.79%) Cisco ASA
11 3 (1.35%) ADSL
11 3 (1.35%) NAS
11 3 (1.35%) PSTN
12 2 (0.90%) Ethernet
12 2 (0.90%) ISDN
12 2 (0.90%) SMTP
12 2 (0.90%) Unified Communications
Database & Business Intelligence
1 20 (8.97%) SQL Server
2 3 (1.35%) Power BI
3 2 (0.90%) DB2
3 2 (0.90%) GIS
3 2 (0.90%) Oracle Database
3 2 (0.90%) SQL Server 7
4 1 (0.45%) MySQL
4 1 (0.45%) OLAP
4 1 (0.45%) OLTP
4 1 (0.45%) SQL Server Reporting Services
Development Applications
1 8 (3.59%) JIRA
2 2 (0.90%) WinDbg
3 1 (0.45%) Rational DOORS
3 1 (0.45%) Rational Team Concert
General
1 25 (11.21%) Finance
2 19 (8.52%) Public Sector
3 16 (7.17%) Retail
4 15 (6.73%) Telecoms
5 10 (4.48%) Legal
6 9 (4.04%) Local Government
6 9 (4.04%) Manufacturing
7 3 (1.35%) Banking
8 2 (0.90%) Automotive
9 1 (0.45%) Aerospace
9 1 (0.45%) Back Office
9 1 (0.45%) Law
9 1 (0.45%) Marketing
9 1 (0.45%) Police
Job Titles
1 70 (31.39%) Analyst
2 43 (19.28%) Support Analyst
3 35 (15.70%) Support Engineer
4 28 (12.56%) IT Engineer
5 25 (11.21%) NOC Engineer
6 21 (9.42%) Service Analyst
6 21 (9.42%) Service Desk Analyst
7 20 (8.97%) IT Support
7 20 (8.97%) Service Manager
8 15 (6.73%) IT Support Engineer
9 14 (6.28%) 2nd Line Support
9 14 (6.28%) Applications Support
9 14 (6.28%) IT Manager
10 13 (5.83%) Server Analyst
10 13 (5.83%) Service Desk Support
10 13 (5.83%) Service Desk Support Analyst
11 11 (4.93%) Desktop Support
12 10 (4.48%) Head of IT
12 10 (4.48%) IT Services Manager
12 10 (4.48%) Network Engineer
Libraries, Frameworks & Software Standards
1 3 (1.35%) HTML
1 3 (1.35%) Middleware
1 3 (1.35%) Web Services
2 2 (0.90%) .NET
2 2 (0.90%) JSP
2 2 (0.90%) JSR 168
2 2 (0.90%) JSTL
3 1 (0.45%) COM
3 1 (0.45%) CSS
3 1 (0.45%) Google Maps API
3 1 (0.45%) LDAP
3 1 (0.45%) XML
Miscellaneous
1 34 (15.25%) Data Centre
2 17 (7.62%) Management Information System
3 8 (3.59%) Driving Licence
4 4 (1.79%) EMC VMAX
4 4 (1.79%) EMC VNX
4 4 (1.79%) Greenfield Project
4 4 (1.79%) iPhone
4 4 (1.79%) iSeries
4 4 (1.79%) Microsoft Licensing
4 4 (1.79%) Replication
5 3 (1.35%) CMDB
5 3 (1.35%) Handset
5 3 (1.35%) Security Operations Centre
6 2 (0.90%) Analytical Skills
6 2 (0.90%) Blackberry
6 2 (0.90%) Clustering
6 2 (0.90%) EPoS
6 2 (0.90%) NHS
6 2 (0.90%) PMI
7 1 (0.45%) Thin Client
Operating Systems
1 109 (48.88%) Windows
2 44 (19.73%) Windows Server
3 23 (10.31%) Windows 7
4 22 (9.87%) Windows Server 2008
5 20 (8.97%) Windows Server 2012
6 15 (6.73%) Windows 8
7 13 (5.83%) Windows XP
8 12 (5.38%) Windows Server 2016
9 10 (4.48%) Linux
10 5 (2.24%) Windows 10
11 3 (1.35%) AIX
11 3 (1.35%) Unix
12 2 (0.90%) Solaris
13 1 (0.45%) Red Hat Enterprise Linux
13 1 (0.45%) Windows Server 2003
Processes & Methodologies
1 72 (32.29%) ITIL
2 56 (25.11%) Problem-Solving
3 39 (17.49%) Service Management
4 37 (16.59%) Service Delivery
5 32 (14.35%) Continuous Improvement
6 25 (11.21%) Proactive Monitoring
7 21 (9.42%) Agile Software Development
7 21 (9.42%) ITSM
8 19 (8.52%) Security Management
9 17 (7.62%) Customer Requirements
9 17 (7.62%) Infrastructure Engineering
9 17 (7.62%) Stakeholder Management
10 15 (6.73%) Mentoring
11 14 (6.28%) Asset Management
11 14 (6.28%) DevOps
11 14 (6.28%) Incident Management
11 14 (6.28%) Project Delivery
12 13 (5.83%) Problem Management
13 11 (4.93%) Change Management
13 11 (4.93%) Migration
Programming Languages
1 22 (9.87%) SQL
2 8 (3.59%) PowerShell
3 6 (2.69%) T-SQL
4 5 (2.24%) C#
5 2 (0.90%) Java
5 2 (0.90%) JavaScript
5 2 (0.90%) PL/SQL
5 2 (0.90%) VB.NET
5 2 (0.90%) VBScript
6 1 (0.45%) C
Qualifications
1 23 (10.31%) Microsoft Certification
2 21 (9.42%) MCSE
2 21 (9.42%) Security Cleared
3 18 (8.07%) A+ Certification
3 18 (8.07%) SC Cleared
4 14 (6.28%) CCNA
4 14 (6.28%) Cisco Certification
4 14 (6.28%) MCSA
5 13 (5.83%) Degree
6 7 (3.14%) ITIL Certification
6 7 (3.14%) MCP
7 6 (2.69%) AWS Certification
7 6 (2.69%) MCITP
7 6 (2.69%) MCTS
8 4 (1.79%) ITIL Foundation Certificate
9 3 (1.35%) DBS Check
10 2 (0.90%) CREST Certified
10 2 (0.90%) DV Cleared
10 2 (0.90%) Microsoft Certified Architect
10 2 (0.90%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 15 (6.73%) ISO/IEC 27001
2 8 (3.59%) PCI DSS
3 6 (2.69%) GDPR
4 4 (1.79%) BS25999
4 4 (1.79%) ISO 9001
4 4 (1.79%) ISO/IEC 20000
5 3 (1.35%) Cyber Essentials
6 2 (0.90%) QA
System Software
1 65 (29.15%) Active Directory
2 42 (18.83%) VMware Infrastructure
3 24 (10.76%) Hyper-V
4 10 (4.48%) XenApp
5 8 (3.59%) XenDesktop
6 3 (1.35%) Virtual Machines
7 2 (0.90%) Docker
7 2 (0.90%) Oracle RAC
7 2 (0.90%) Terminal Server
7 2 (0.90%) vSphere
8 1 (0.45%) Citrix Presentation Server
8 1 (0.45%) VirtualBox
Systems Management
1 21 (9.42%) Cisco Prime
1 21 (9.42%) McAfee ePO
1 21 (9.42%) SCOM
2 10 (4.48%) SCCM
3 5 (2.24%) Backup Exec
4 2 (0.90%) Data Guard
4 2 (0.90%) Failover Clustering
4 2 (0.90%) Kubernetes
4 2 (0.90%) Microsoft Clustering
4 2 (0.90%) Oracle Enterprise Manager
4 2 (0.90%) Oracle RMAN
4 2 (0.90%) Oracle Statspack
4 2 (0.90%) Terraform
Vendors
1 99 (44.39%) Microsoft
2 57 (25.56%) VMware
3 50 (22.42%) Cisco
4 31 (13.90%) Citrix
5 26 (11.66%) HP
6 25 (11.21%) Dell
7 23 (10.31%) Juniper
8 22 (9.87%) SolarWinds
9 21 (9.42%) McAfee
10 18 (8.07%) IBM
11 17 (7.62%) Sun
12 14 (6.28%) Remedy
12 14 (6.28%) Veeam
13 12 (5.38%) Symantec
14 10 (4.48%) Nintex
15 7 (3.14%) Capita
15 7 (3.14%) Oracle
15 7 (3.14%) ServiceNow
16 6 (2.69%) Acronis
17 5 (2.24%) SonicWALL