Service Desk Support Jobs in England

Service Desk Support
UK > England

The median Service Desk Support salary in England is £27,500 per year according to job vacancies posted during the 6 months to 7 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
7 May 2024
Same period 2023 Same period 2022
Rank 754 786 949
Rank change year-on-year +32 +163 -171
Permanent jobs requiring a Service Desk Support 82 140 203
As % of all permanent jobs advertised in England 0.096% 0.15% 0.15%
As % of the Job Titles category 0.10% 0.17% 0.16%
Number of salaries quoted 75 126 182
10th Percentile £21,000 £23,500 £20,775
25th Percentile £23,750 £25,625 £23,000
Median annual salary (50th Percentile) £27,500 £30,000 £27,000
Median % change year-on-year -8.33% +11.11% +12.50%
75th Percentile £33,500 £36,500 £32,500
90th Percentile £47,500 £46,375 £41,250
UK median annual salary £30,000 £30,000 £26,125
% change year-on-year - +14.83% +5.13%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 80,478 82,732 127,934
% of permanent jobs with a recognized job title 94.48% 91.46% 96.08%
Number of salaries quoted 60,133 52,417 75,087
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,250 £45,000 £43,000
Median annual salary (50th Percentile) £53,500 £60,800 £60,000
Median % change year-on-year -12.01% +1.33% +9.09%
75th Percentile £71,725 £82,500 £80,000
90th Percentile £90,822 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Service Desk Support
Job Vacancy Trend in England

Job postings that featured Service Desk Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Desk Support in England

Service Desk Support
Salary Trend in England

3-month moving average salary quoted in jobs citing Service Desk Support in England.

Salary trend for Service Desk Support in England

Service Desk Support
Salary Histogram in England

Salary distribution for jobs citing Service Desk Support in England over the 6 months to 7 May 2024.

Salary histogram for Service Desk Support in England

Service Desk Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Support within the England region over the 6 months to 7 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +54 33 £24,500 -10.91% 2
Yorkshire +96 23 £24,500 -21.60% 1
South East +1 22 £27,250 -0.91% 3
London +99 16 £35,000 -2.78% 1
North West +12 10 £21,000 -26.96% 1
Midlands -1 6 £26,250 -4.55% 1
East of England -2 4 £27,548 +14.78% 1
West Midlands +17 3 £26,500 -11.67%
East Midlands -18 3 £22,000 -20.00% 1
South West -36 1 £35,000 +20.69%
Service Desk Support
UK

Service Desk Support Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 7 May 2024, Service Desk Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Desk Support in the job title.

1 54 (65.85%) Windows
2 42 (51.22%) Active Directory
3 36 (43.90%) Microsoft
3 36 (43.90%) Social Skills
3 36 (43.90%) Customer Service
4 32 (39.02%) Microsoft 365
5 28 (34.15%) Microsoft Office
6 25 (30.49%) Windows 10
7 23 (28.05%) Analytical Skills
8 18 (21.95%) SharePoint
9 15 (18.29%) Azure
9 15 (18.29%) ITSM
9 15 (18.29%) Microsoft Exchange
10 14 (17.07%) ServiceNow
11 13 (15.85%) Microsoft Excel
11 13 (15.85%) Cisco
11 13 (15.85%) Microsoft PowerPoint
12 12 (14.63%) Incident Management
12 12 (14.63%) Mimecast
13 11 (13.41%) SLA
13 11 (13.41%) HP
13 11 (13.41%) Dell
13 11 (13.41%) Management Information System
14 10 (12.20%) NetApp
14 10 (12.20%) ITIL
14 10 (12.20%) Data Centre
14 10 (12.20%) Windows Server
14 10 (12.20%) Proactive Monitoring
15 9 (10.98%) AWS
15 9 (10.98%) Telecoms

Service Desk Support Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (21.95%) SharePoint
2 15 (18.29%) Microsoft Exchange
3 2 (2.44%) Confluence
4 1 (1.22%) CMS
Applications
1 28 (34.15%) Microsoft Office
2 13 (15.85%) Microsoft Excel
2 13 (15.85%) Microsoft PowerPoint
Business Applications
1 3 (3.66%) assyst
2 1 (1.22%) Dynamics CRM
2 1 (1.22%) Elite 3E
Cloud Services
1 32 (39.02%) Microsoft 365
2 15 (18.29%) Azure
3 12 (14.63%) Mimecast
4 9 (10.98%) AWS
5 8 (9.76%) SaaS
6 7 (8.54%) Entra ID
7 1 (1.22%) Amazon CloudWatch
7 1 (1.22%) Dynamics 365
7 1 (1.22%) GitHub
7 1 (1.22%) PaaS
Communications & Networking
1 8 (9.76%) VoIP
2 5 (6.10%) Remote Desktop
3 4 (4.88%) VPN
4 3 (3.66%) DHCP
4 3 (3.66%) TCP/IP
5 2 (2.44%) LAN
5 2 (2.44%) WAN
5 2 (2.44%) Wireless
6 1 (1.22%) Cisco IOS
6 1 (1.22%) DNS
6 1 (1.22%) Firewall
6 1 (1.22%) Internet
6 1 (1.22%) SAN
6 1 (1.22%) Structured Cabling
6 1 (1.22%) VLAN
Database & Business Intelligence
1 1 (1.22%) Amazon RDS
Development Applications
1 5 (6.10%) JIRA
General
1 36 (43.90%) Social Skills
2 23 (28.05%) Analytical Skills
3 9 (10.98%) Telecoms
4 6 (7.32%) Law
5 4 (4.88%) Finance
6 3 (3.66%) Games
6 3 (3.66%) Legal
7 2 (2.44%) Banking
7 2 (2.44%) Inclusion and Diversity
8 1 (1.22%) Back Office
8 1 (1.22%) Local Government
8 1 (1.22%) Public Sector
Miscellaneous
1 11 (13.41%) Management Information System
2 10 (12.20%) Data Centre
3 5 (6.10%) Video Conferencing
4 1 (1.22%) Blackberry
4 1 (1.22%) Hedge funds
4 1 (1.22%) Self-Motivation
4 1 (1.22%) Team-Oriented Environment
Operating Systems
1 54 (65.85%) Windows
2 25 (30.49%) Windows 10
3 10 (12.20%) Windows Server
4 8 (9.76%) Android
4 8 (9.76%) Apple iOS
5 3 (3.66%) Linux
5 3 (3.66%) Windows 7
6 2 (2.44%) Windows 8
6 2 (2.44%) Windows Server 2016
6 2 (2.44%) Windows Server 2019
7 1 (1.22%) Mac OS X
Processes & Methodologies
1 36 (43.90%) Customer Service
2 15 (18.29%) ITSM
3 12 (14.63%) Incident Management
4 10 (12.20%) ITIL
4 10 (12.20%) Proactive Monitoring
5 7 (8.54%) Analytics
5 7 (8.54%) Infrastructure Engineering
6 6 (7.32%) Collaborative Working
6 6 (7.32%) Cybersecurity
7 4 (4.88%) Problem-Solving
8 3 (3.66%) Asset Management
8 3 (3.66%) Break/Fix
8 3 (3.66%) Service Delivery
8 3 (3.66%) Service Management
9 2 (2.44%) Active Listening
9 2 (2.44%) Decision-Making
9 2 (2.44%) Mentoring
9 2 (2.44%) Service Desk Management
10 1 (1.22%) Coaching
10 1 (1.22%) User Experience
Programming Languages
1 2 (2.44%) PowerShell
Qualifications
1 3 (3.66%) A+ Certification
1 3 (3.66%) Degree
1 3 (3.66%) Microsoft Certification
2 2 (2.44%) MCITP
3 1 (1.22%) CompTIA Security+
3 1 (1.22%) ITIL Certification
3 1 (1.22%) ITIL Foundation Certificate
3 1 (1.22%) MCSA
3 1 (1.22%) MOS
3 1 (1.22%) Network+ Certification
3 1 (1.22%) SC Cleared
3 1 (1.22%) Security Cleared
Quality Assurance & Compliance
1 11 (13.41%) SLA
2 1 (1.22%) QA
System Software
1 42 (51.22%) Active Directory
2 3 (3.66%) GPFS
2 3 (3.66%) VMware Infrastructure
3 2 (2.44%) vSphere
4 1 (1.22%) Hyper-V
4 1 (1.22%) XenApp
Systems Management
1 1 (1.22%) Grafana
1 1 (1.22%) Jamf Pro
1 1 (1.22%) Microsoft Intune
Vendors
1 36 (43.90%) Microsoft
2 14 (17.07%) ServiceNow
3 13 (15.85%) Cisco
4 11 (13.41%) Dell
4 11 (13.41%) HP
5 10 (12.20%) NetApp
6 7 (8.54%) VMware
7 6 (7.32%) Citrix
8 2 (2.44%) Apple
8 2 (2.44%) Commvault
8 2 (2.44%) ConnectWise
8 2 (2.44%) N-able
8 2 (2.44%) SolarWinds
8 2 (2.44%) Sophos
9 1 (1.22%) iManage
9 1 (1.22%) Intapp
9 1 (1.22%) Nimble Storage
9 1 (1.22%) Splunk
9 1 (1.22%) Veeam
9 1 (1.22%) Zerto