Service Desk Support Jobs in England

Service Desk Support
UK > England

The median Service Desk Support salary in England is £28,000 per year, according to job vacancies posted during the 6 months leading to 28 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
28 May 2025
Same period 2024 Same period 2023
Rank 615 763 785
Rank change year-on-year +148 +22 +198
Permanent jobs requiring a Service Desk Support 68 79 136
As % of all permanent jobs advertised in England 0.14% 0.089% 0.16%
As % of the Job Titles category 0.15% 0.094% 0.17%
Number of salaries quoted 58 72 122
10th Percentile £25,500 £21,000 £23,500
25th Percentile £25,750 £23,750 £24,563
Median annual salary (50th Percentile) £28,000 £27,000 £27,500
Median % change year-on-year +3.70% -1.82% -0.90%
75th Percentile £35,750 £33,250 £36,000
90th Percentile £45,000 £45,500 £47,950
UK median annual salary £28,000 £30,000 £27,500
% change year-on-year -6.67% +9.09% +1.85%

All Permanent IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 43,919 83,679 79,671
% of permanent jobs with a recognized job title 90.79% 94.64% 91.48%
Number of salaries quoted 23,116 62,210 50,998
10th Percentile £29,250 £28,500 £32,750
25th Percentile £41,250 £38,084 £45,000
Median annual salary (50th Percentile) £56,000 £52,500 £60,800
Median % change year-on-year +6.67% -13.65% +1.33%
75th Percentile £75,000 £71,250 £81,250
90th Percentile £97,500 £90,000 £100,000
UK median annual salary £55,000 £52,500 £60,000
% change year-on-year +4.76% -12.50% -

Service Desk Support
Job Vacancy Trend in England

Job postings that featured Service Desk Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Desk Support in England

Service Desk Support
Salary Trend in England

3-month moving average salary quoted in jobs citing Service Desk Support in England.

Salary trend for Service Desk Support in England

Service Desk Support
Salary Histogram in England

Salary distribution for jobs citing Service Desk Support in England over the 6 months to 28 May 2025.

Salary histogram for Service Desk Support in England

Service Desk Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Support within the England region over the 6 months to 28 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +126 20 £37,500 +7.14% 1
North of England +29 20 £27,500 +12.24% 5
North West +8 18 £28,000 +33.33% 3
South East +84 16 £27,000 -0.92% 5
East of England +44 6 £28,000 +1.82%
Midlands +60 5 £26,000 -
East Midlands +41 5 £26,000 +18.18%
Yorkshire +43 2 £27,500 +12.24% 1
South West +118 1 £31,250 -10.71%
Service Desk Support
UK

Service Desk Support Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 28 May 2025, Service Desk Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Desk Support in the job title.

1 43 (63.24%) Windows
2 38 (55.88%) Microsoft 365
3 36 (52.94%) Microsoft
4 28 (41.18%) Social Skills
5 27 (39.71%) Customer Service
5 27 (39.71%) ITIL
6 25 (36.76%) Problem-Solving
7 20 (29.41%) Windows 10
8 16 (23.53%) Microsoft Office
9 15 (22.06%) Active Directory
9 15 (22.06%) Law
10 14 (20.59%) SharePoint
11 12 (17.65%) SLA
12 11 (16.18%) Retail
12 11 (16.18%) ITSM
13 9 (13.24%) Analytical Skills
13 9 (13.24%) ServiceNow
13 9 (13.24%) Network Monitoring
14 8 (11.76%) Degree
15 7 (10.29%) JIRA
15 7 (10.29%) Confluence
15 7 (10.29%) Finance
15 7 (10.29%) SQL
15 7 (10.29%) SQL Server
15 7 (10.29%) Virtual Desktop
16 6 (8.82%) Windows Server
16 6 (8.82%) LAN
16 6 (8.82%) Citrix
16 6 (8.82%) Wireless
16 6 (8.82%) Service Management

Service Desk Support Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (20.59%) SharePoint
2 7 (10.29%) Confluence
3 1 (1.47%) Microsoft Exchange
Applications
1 16 (23.53%) Microsoft Office
2 6 (8.82%) Microsoft PowerPoint
3 3 (4.41%) Microsoft Excel
Business Applications
1 1 (1.47%) assyst
Cloud Services
1 38 (55.88%) Microsoft 365
2 5 (7.35%) Azure
3 4 (5.88%) OneDrive
4 3 (4.41%) Mimecast
4 3 (4.41%) SaaS
5 2 (2.94%) Entra ID
Communications & Networking
1 6 (8.82%) LAN
1 6 (8.82%) Wireless
2 5 (7.35%) VLAN
3 3 (4.41%) TCP/IP
3 3 (4.41%) WAN
3 3 (4.41%) Wi-Fi
4 2 (2.94%) Broadband
4 2 (2.94%) Firewall
4 2 (2.94%) PBX
4 2 (2.94%) VoIP
5 1 (1.47%) DHCP
5 1 (1.47%) DNS
5 1 (1.47%) IPsec
5 1 (1.47%) Network Security
5 1 (1.47%) VPN
Database & Business Intelligence
1 7 (10.29%) SQL Server
Development Applications
1 7 (10.29%) JIRA
General
1 28 (41.18%) Social Skills
2 15 (22.06%) Law
3 11 (16.18%) Retail
4 9 (13.24%) Analytical Skills
5 7 (10.29%) Finance
6 5 (7.35%) Legal
7 4 (5.88%) Banking
7 4 (5.88%) Telecoms
8 1 (1.47%) Organisational Skills
8 1 (1.47%) Public Sector
Miscellaneous
1 3 (4.41%) Blackberry
1 3 (4.41%) Fat Client
1 3 (4.41%) iPhone
1 3 (4.41%) Thin Client
1 3 (4.41%) Video Conferencing
2 1 (1.47%) Driving Licence
2 1 (1.47%) Virtual Team
Operating Systems
1 43 (63.24%) Windows
2 20 (29.41%) Windows 10
3 6 (8.82%) Windows Server
4 2 (2.94%) Windows 7
5 1 (1.47%) Linux
5 1 (1.47%) Red Hat Enterprise Linux
Processes & Methodologies
1 27 (39.71%) Customer Service
1 27 (39.71%) ITIL
2 25 (36.76%) Problem-Solving
3 11 (16.18%) ITSM
4 9 (13.24%) Network Monitoring
5 6 (8.82%) Service Delivery
5 6 (8.82%) Service Management
6 5 (7.35%) Change Management
7 4 (5.88%) Data Management
7 4 (5.88%) Innovative Thinking
7 4 (5.88%) Ticket Management
8 3 (4.41%) Customer Experience
8 3 (4.41%) Customer-Centricity
8 3 (4.41%) Incident Management
9 2 (2.94%) Antivirus Management
9 2 (2.94%) CRM
9 2 (2.94%) Migration
9 2 (2.94%) Problem Management
9 2 (2.94%) Project Management
10 1 (1.47%) Knowledge Transfer
Programming Languages
1 7 (10.29%) SQL
2 1 (1.47%) Bash
Qualifications
1 8 (11.76%) Degree
2 5 (7.35%) Microsoft Certification
3 3 (4.41%) ITIL Certification
4 1 (1.47%) RHCSA
4 1 (1.47%) SC Cleared
4 1 (1.47%) Security Cleared
Quality Assurance & Compliance
1 12 (17.65%) SLA
2 4 (5.88%) Accessibility
3 2 (2.94%) PMO
3 2 (2.94%) QA
System Software
1 15 (22.06%) Active Directory
2 7 (10.29%) Virtual Desktop
3 3 (4.41%) XenApp
Systems Management
1 4 (5.88%) Microsoft Intune
2 1 (1.47%) Jamf Pro
2 1 (1.47%) Nagios
2 1 (1.47%) SCCM
Vendors
1 36 (52.94%) Microsoft
2 9 (13.24%) ServiceNow
3 6 (8.82%) Citrix
4 4 (5.88%) Cisco
4 4 (5.88%) iManage
5 3 (4.41%) Adobe
5 3 (4.41%) Intapp
6 2 (2.94%) Dell
6 2 (2.94%) Draytek
6 2 (2.94%) HP
6 2 (2.94%) Ubiquiti
6 2 (2.94%) WatchGuard
7 1 (1.47%) Red Hat
7 1 (1.47%) SolarWinds
7 1 (1.47%) Sun