Customer Engagement Job Trends in Newcastle upon Tyne

Customer Engagement
Tyne and Wear > Newcastle upon Tyne

The table below provides summary statistics and salary benchmarking for jobs advertised in Newcastle upon Tyne requiring Customer Engagement skills. It covers permanent job vacancies from the 6 months leading up to 14 January 2026, with comparisons to the same periods in the previous two years.

6 months to
14 Jan 2026
Same period 2025 Same period 2024
Rank 60 - 49
Rank change year-on-year - - +19
Permanent jobs citing Customer Engagement 2 0 5
As % of all permanent jobs in Newcastle upon Tyne 0.34% - 1.20%
As % of the Processes & Methodologies category 0.43% - 1.34%
Number of salaries quoted 1 0 3
10th Percentile - - £30,650
25th Percentile £25,500 - £40,250
Median annual salary (50th Percentile) £26,000 - £57,500
Median % change year-on-year - - +15.58%
75th Percentile £26,500 - £61,875
90th Percentile - - £63,750
Tyne and Wear median annual salary £44,000 - £57,500
% change year-on-year - - +15.58%

All Process & Methodology Skills
Newcastle upon Tyne

Customer Engagement falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Newcastle upon Tyne.

Permanent vacancies with a requirement for process or methodology skills 468 484 372
As % of all permanent jobs advertised in Newcastle upon Tyne 79.73% 90.30% 89.00%
Number of salaries quoted 363 199 321
10th Percentile £28,250 £30,750 £31,250
25th Percentile £31,750 £40,375 £37,875
Median annual salary (50th Percentile) £50,000 £55,000 £50,056
Median % change year-on-year -9.09% +9.88% -8.99%
75th Percentile £70,000 £73,889 £65,000
90th Percentile £85,000 £95,000 £77,500
Tyne and Wear median annual salary £50,000 £50,000 £50,000
% change year-on-year - - -9.09%

Customer Engagement
Job Vacancy Trend in Newcastle upon Tyne

Historical trend showing the proportion of permanent IT job postings citing Customer Engagement relative to all permanent IT jobs advertised in Newcastle upon Tyne.

Customer Engagement job vacancy trend in Newcastle upon Tyne

Customer Engagement
Salary Trend in Newcastle upon Tyne

Salary distribution trend for jobs in Newcastle upon Tyne citing Customer Engagement.

Salary distribution trend for jobs in Newcastle upon Tyne citing Customer Engagement

Customer Engagement
Co-Occurring Skills & Capabilities in Newcastle upon Tyne by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Applications
1 1 (50.00%) Microsoft Excel
1 1 (50.00%) Microsoft Office
Communications & Networking
1 1 (50.00%) DHCP
1 1 (50.00%) DNS
1 1 (50.00%) SMS
1 1 (50.00%) TCP/IP
General
1 1 (50.00%) Analytical Skills
1 1 (50.00%) Marketing
Job Titles
1 1 (50.00%) Analyst
1 1 (50.00%) CRM Executive
1 1 (50.00%) Senior
1 1 (50.00%) Service Analyst
1 1 (50.00%) Service Desk Analyst
Miscellaneous
1 1 (50.00%) Onboarding
Operating Systems
1 1 (50.00%) Android
Processes & Methodologies
1 1 (50.00%) Analytics
1 1 (50.00%) Copywriting
1 1 (50.00%) CRM
1 1 (50.00%) Customer Journey Map
1 1 (50.00%) Customer Service
1 1 (50.00%) Digital Marketing
1 1 (50.00%) Information Security
1 1 (50.00%) Journey Map
1 1 (50.00%) Marketing Strategy
1 1 (50.00%) Roadmaps
Qualifications
1 1 (50.00%) DBS Check
Quality Assurance & Compliance
1 1 (50.00%) GDPR
System Software
1 1 (50.00%) Active Directory
Vendors
1 1 (50.00%) Microsoft
1 1 (50.00%) Salesforce
1 1 (50.00%) Salesforce Marketing Cloud