Period
to 17 June 2021

The median annual salary for a Help Desk Support was £37,000 in advertised job vacancies in the North East during the 6 months to 17 June 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Support
England > North East
6 months to
17 Jun 2021
Same period 2020 Same period 2019
Rank 98 - 102
Rank change year-on-year - +102 -
Permanent jobs requiring a Help Desk Support 4 0 8
As % of all permanent jobs advertised in the North East 0.34% - 0.64%
As % of the Job Titles category 0.36% - 0.66%
Number of salaries quoted 4 0 6
10th Percentile £22,877 " £22,500
25th Percentile £25,528 " £22,563
Median annual salary (50th Percentile) £37,000 - £25,000
75th Percentile £47,500 " £27,500
90th Percentile " " £28,125
England median annual salary £25,000 £24,000 £23,000
% change year-on-year +4.17% +4.35% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North East
Permanent vacancies in the North East with a recognized job title 1,111 961 1,220
% of permanent IT jobs with a recognized job title 93.99% 98.06% 97.29%
Number of salaries quoted 845 723 927
10th Percentile £27,000 £24,025 £23,670
25th Percentile £32,500 £31,250 £31,250
Median annual salary (50th Percentile) £45,000 £40,000 £40,000
Median % change year-on-year +12.50% - -
75th Percentile £56,500 £50,000 £52,375
90th Percentile £65,000 £60,000 £62,500
England median annual salary £55,000 £55,000 £52,000
% change year-on-year - +5.77% +4.00%

Help Desk Support
Job Vacancy Trend in the North East

Job postings that featured Help Desk Support in the job title as a proportion of all IT jobs advertised in the North East.

Job vacancy trend for Help Desk Support in the North East

Help Desk Support
Salary Trend in the North East

3-month moving average salary quoted in jobs citing Help Desk Support in the North East.

Salary trend for Help Desk Support in the North East

Help Desk Support
Salary Histogram in the North East

Salary distribution for jobs citing Help Desk Support in the North East over the 6 months to 17 June 2021.

Salary histogram for Help Desk Support in the North East

Help Desk Support
Job Locations in the North East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the North East region over the 6 months to 17 June 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Durham - 2 £25,055 - 2
Tyne and Wear - 2 £45,000 -
Help Desk Support
England

Help Desk Support Skill Set
Top 30 Co-occurring IT Skills in the North East

For the 6 months to 17 June 2021, Help Desk Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North East region featuring Help Desk Support in the job title.

1 4 (100.00%) ITIL
2 3 (75.00%) Windows 10
3 2 (50.00%) Google Workspace
3 2 (50.00%) Microsoft 365
3 2 (50.00%) Microsoft Intune
3 2 (50.00%) Data Privacy
3 2 (50.00%) Banking
3 2 (50.00%) Google
3 2 (50.00%) ISO/IEC 27001
3 2 (50.00%) Mac OS
3 2 (50.00%) Azure
3 2 (50.00%) AWS
3 2 (50.00%) SaaS
3 2 (50.00%) Sun
3 2 (50.00%) Project Management
3 2 (50.00%) Wireless
3 2 (50.00%) Finance
3 2 (50.00%) PCI DSS
3 2 (50.00%) Fintech
3 2 (50.00%) Slack
3 2 (50.00%) GDPR
3 2 (50.00%) NIST
3 2 (50.00%) Jamf Pro
3 2 (50.00%) Social Skills
4 1 (25.00%) Public Sector
4 1 (25.00%) Decision-Making
4 1 (25.00%) Quality Management
4 1 (25.00%) Service Delivery
4 1 (25.00%) ITSM
4 1 (25.00%) Active Directory

Help Desk Support Skill Set
Co-occurring IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Cloud Services
1 2 (50.00%) AWS
1 2 (50.00%) Azure
1 2 (50.00%) Google Workspace
1 2 (50.00%) Microsoft 365
1 2 (50.00%) SaaS
1 2 (50.00%) Slack
Communications & Networking
1 2 (50.00%) Wireless
General
1 2 (50.00%) Banking
1 2 (50.00%) Finance
1 2 (50.00%) Social Skills
2 1 (25.00%) Public Sector
Operating Systems
1 3 (75.00%) Windows 10
2 2 (50.00%) Mac OS
3 1 (25.00%) Windows
Processes & Methodologies
1 4 (100.00%) ITIL
2 2 (50.00%) Data Privacy
2 2 (50.00%) Fintech
2 2 (50.00%) Project Management
3 1 (25.00%) Coaching
3 1 (25.00%) Decision-Making
3 1 (25.00%) ITSM
3 1 (25.00%) Mentoring
3 1 (25.00%) Process Improvement
3 1 (25.00%) Quality Management
3 1 (25.00%) Service Delivery
Qualifications
1 1 (25.00%) Degree
Quality Assurance & Compliance
1 2 (50.00%) GDPR
1 2 (50.00%) ISO/IEC 27001
1 2 (50.00%) NIST
1 2 (50.00%) PCI DSS
2 1 (25.00%) SLA
System Software
1 1 (25.00%) Active Directory
Systems Management
1 2 (50.00%) Jamf Pro
1 2 (50.00%) Microsoft Intune
Vendors
1 2 (50.00%) Google
1 2 (50.00%) Sun