Period
to 21 January 2018

The following table provides summary statistics for permanent job vacancies advertised in the North East with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 21 January 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > North East
6 months to
21 Jan 2018
Same period 2017 Same period 2016
Rank 43 57 60
Rank change year-on-year +14 +3 +20
Permanent jobs citing SLA 84 51 52
As % of all permanent IT jobs advertised in the North East 5.38% 3.85% 3.85%
As % of the Quality Assurance & Compliance category 35.44% 37.23% 29.38%
Number of salaries quoted 84 38 46
North East median annual salary £32,250 £27,750 £50,000
Median salary % change year-on-year +16.22% -44.50% +81.82%
10th Percentile £19,000 £20,900 £17,125
90th Percentile £55,000 £58,750 £58,750
England median annual salary £35,000 £37,500 £37,500
% change year-on-year -6.67% - -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North East with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
North East
Permanent vacancies with a requirement for quality assurance or compliance skills 237 137 177
As % of all permanent IT jobs advertised in the North East 15.17% 10.33% 13.11%
Number of salaries quoted 205 110 144
North East median annual salary £42,000 £35,000 £42,500
Median salary % change year-on-year +20.00% -17.65% +6.25%
10th Percentile £19,250 £25,250 £24,500
90th Percentile £69,354 £57,500 £58,750
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

SLA
Job Vacancy Trend in the North East

Job postings citing SLA as a percentage of all IT jobs advertised in the North East.

Job vacancy trend for SLA in the North East

SLA
Salary Trend in the North East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the North East.

Salary trend for SLA in the North East

SLA
Salary Histogram in the North East

The salary distribution of IT jobs citing SLA in the North East over the 6 months to 21 January 2018.

Salary histogram for SLA in the North East

SLA
Job Locations in the North East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the North East region over the 6 months to 21 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear +6 57 £24,000 -12.73% 13
Durham -3 18 £25,000 -44.44% 1
Northumberland - 9 £55,000 -
SLA
England

For the 6 months to 21 January 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North East region with a requirement for SLA.

1 60 (71.43%) Microsoft
2 31 (36.90%) Incident Management
3 27 (32.14%) Windows
4 26 (30.95%) ITIL
5 22 (26.19%) SQL Server
6 19 (22.62%) Microsoft Excel
6 19 (22.62%) Sun
6 19 (22.62%) Microsoft PowerPoint
7 18 (21.43%) Service Delivery
8 16 (19.05%) VoIP
9 15 (17.86%) Service Management
10 14 (16.67%) ITSM
10 14 (16.67%) Oracle
10 14 (16.67%) Active Directory
11 13 (15.48%) Change Control
11 13 (15.48%) Windows Server
12 12 (14.29%) Office 365
12 12 (14.29%) Cisco
13 11 (13.10%) Oracle Reports
13 11 (13.10%) CRM
13 11 (13.10%) Stakeholder Management
13 11 (13.10%) Change Management
14 10 (11.90%) SQL
14 10 (11.90%) TCP/IP
14 10 (11.90%) Analytical Skills
15 9 (10.71%) Problem Management
16 8 (9.52%) VMware
16 8 (9.52%) Intranet
16 8 (9.52%) Microsoft Office
16 8 (9.52%) Technical Architecture

SLA
Co-occurring IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (8.33%) MS Exchange
2 5 (5.95%) Documentum
2 5 (5.95%) Oracle SOA Suite
2 5 (5.95%) SharePoint
2 5 (5.95%) Tomcat
2 5 (5.95%) WebLogic
3 3 (3.57%) SharePoint Server
4 2 (2.38%) Exchange Server 2010
Applications
1 19 (22.62%) Microsoft Excel
1 19 (22.62%) Microsoft PowerPoint
2 8 (9.52%) Microsoft Office
3 1 (1.19%) InfoPath
Business Applications
1 6 (7.14%) Dynamics CRM
Cloud Services
1 12 (14.29%) Office 365
2 5 (5.95%) Amazon AWS
2 5 (5.95%) GitHub
3 4 (4.76%) Microsoft Azure
4 1 (1.19%) AWS CloudFormation
4 1 (1.19%) OneDrive
Communications & Networking
1 16 (19.05%) VoIP
2 10 (11.90%) TCP/IP
3 8 (9.52%) Intranet
4 7 (8.33%) Firewall
4 7 (8.33%) Remote Desktop
5 6 (7.14%) DHCP
5 6 (7.14%) DNS
6 5 (5.95%) VPN
7 3 (3.57%) LAN
7 3 (3.57%) SAN
7 3 (3.57%) WAN
7 3 (3.57%) Wi-Fi
8 2 (2.38%) IP Telephony
9 1 (1.19%) HTTP
9 1 (1.19%) iSCSI
9 1 (1.19%) Reverse Proxy
9 1 (1.19%) SSL
9 1 (1.19%) Structured Cabling
Database & Business Intelligence
1 22 (26.19%) SQL Server
2 11 (13.10%) Oracle Reports
3 7 (8.33%) Relational Database
4 6 (7.14%) Oracle Database
5 3 (3.57%) SQL Server 2008
6 2 (2.38%) Oracle Database 11g
7 1 (1.19%) RDBMS
7 1 (1.19%) SQLPlus
Development Applications
1 5 (5.95%) Git (software)
1 5 (5.95%) Jenkins
1 5 (5.95%) Oracle Forms
1 5 (5.95%) Selenium
2 3 (3.57%) Visual Studio
General
1 2 (2.38%) Advertising
2 1 (1.19%) Finance
Job Titles
1 30 (35.71%) Analyst
2 26 (30.95%) Service Analyst
2 26 (30.95%) Service Desk Analyst
3 11 (13.10%) Service Manager
4 10 (11.90%) Technical Support
5 9 (10.71%) Support Engineer
6 8 (9.52%) Delivery Manager
6 8 (9.52%) Global Services Delivery Manager
6 8 (9.52%) Services Delivery Manager
7 7 (8.33%) Team Leader
8 6 (7.14%) Technical Engineer
8 6 (7.14%) Technical Support Engineer
9 5 (5.95%) Architect
9 5 (5.95%) Infrastructure Architect
9 5 (5.95%) IT Analyst
9 5 (5.95%) IT Manager
9 5 (5.95%) Junior
9 5 (5.95%) Junior Technical Engineer
9 5 (5.95%) Junior Technical Support
9 5 (5.95%) Junior Technical Support Engineer
Libraries, Frameworks & Software Standards
1 5 (5.95%) Middleware
1 5 (5.95%) REST
1 5 (5.95%) SOAP
1 5 (5.95%) Web Services
2 3 (3.57%) .NET
2 3 (3.57%) .NET Framework
2 3 (3.57%) ASP.NET
3 2 (2.38%) XML
3 2 (2.38%) XSLT
4 1 (1.19%) COM
4 1 (1.19%) HTML
4 1 (1.19%) HTML5
4 1 (1.19%) JSON
Miscellaneous
1 10 (11.90%) Analytical Skills
2 4 (4.76%) Data Centre
2 4 (4.76%) Driving Licence
3 2 (2.38%) Clustering
4 1 (1.19%) Social Media
Operating Systems
1 27 (32.14%) Windows
2 13 (15.48%) Windows Server
3 6 (7.14%) Windows Server 2008
3 6 (7.14%) Windows Server 2012
4 3 (3.57%) Windows 10
4 3 (3.57%) Windows Server 2003
4 3 (3.57%) Windows XP
5 1 (1.19%) Linux
5 1 (1.19%) Red Hat Enterprise Linux
5 1 (1.19%) Unix
5 1 (1.19%) Windows 7
Processes & Methodologies
1 31 (36.90%) Incident Management
2 26 (30.95%) ITIL
3 18 (21.43%) Service Delivery
4 15 (17.86%) Service Management
5 14 (16.67%) ITSM
6 13 (15.48%) Change Control
7 11 (13.10%) Change Management
7 11 (13.10%) CRM
7 11 (13.10%) Stakeholder Management
8 9 (10.71%) Problem Management
9 8 (9.52%) ITIL V3
9 8 (9.52%) Performance Metrics
9 8 (9.52%) Service Delivery Management
9 8 (9.52%) Technical Architecture
10 6 (7.14%) Proactive Monitoring
10 6 (7.14%) Quality Management
11 5 (5.95%) Agile Software Development
11 5 (5.95%) Risk Management
11 5 (5.95%) TOGAF
11 5 (5.95%) Validation
Programming Languages
1 10 (11.90%) SQL
2 5 (5.95%) PL/SQL
2 5 (5.95%) T-SQL
3 3 (3.57%) C#
4 2 (2.38%) Shell Script
5 1 (1.19%) JavaScript
5 1 (1.19%) PowerShell
5 1 (1.19%) Python
Qualifications
1 8 (9.52%) Security Cleared
2 7 (8.33%) CCNA
2 7 (8.33%) Cisco Certification
3 6 (7.14%) ITIL Certification
4 5 (5.95%) Degree
5 3 (3.57%) ITIL Foundation Certificate
6 1 (1.19%) A+ Certification
Quality Assurance & Compliance
1 5 (5.95%) Disclosure Scotland
System Software
1 14 (16.67%) Active Directory
2 7 (8.33%) VMware Infrastructure
3 5 (5.95%) Hyper-V
Systems Management
1 6 (7.14%) Puppet
2 5 (5.95%) ZABBIX
3 3 (3.57%) SCCM
Vendors
1 60 (71.43%) Microsoft
2 19 (22.62%) Sun
3 14 (16.67%) Oracle
4 12 (14.29%) Cisco
5 8 (9.52%) VMware
6 7 (8.33%) EMC
7 5 (5.95%) Pega
8 3 (3.57%) Citrix
9 1 (1.19%) IFS
9 1 (1.19%) Mitel
9 1 (1.19%) Red Hat
9 1 (1.19%) Remedy
9 1 (1.19%) SAP
9 1 (1.19%) Workday