Period
to 17 June 2019

The following table provides summary statistics for permanent job vacancies advertised in the North East with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 17 June 2019 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > North East
6 months to
17 Jun 2019
Same period 2018 Same period 2017
Rank 42 72 59
Rank change year-on-year +30 -13 0
Permanent jobs citing SLA 76 54 46
As % of all permanent IT jobs advertised in the North East 6.06% 3.21% 3.83%
As % of the Quality Assurance & Compliance category 36.71% 25.00% 31.08%
Number of salaries quoted 36 48 42
North East median annual salary £32,750 £34,500 £31,500
Median salary % change year-on-year -5.07% +9.52% -21.25%
10th Percentile £20,250 £19,000 £19,000
90th Percentile £60,000 £50,625 £53,750
England median annual salary £39,375 £37,500 £37,500
% change year-on-year +5.00% - -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North East with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
North East
Permanent vacancies with a requirement for quality assurance or compliance skills 207 216 148
As % of all permanent IT jobs advertised in the North East 16.51% 12.86% 12.31%
Number of salaries quoted 143 173 135
North East median annual salary £42,000 £42,000 £35,000
Median salary % change year-on-year - +20.00% -12.50%
10th Percentile £22,500 £25,100 £21,046
90th Percentile £60,000 £66,250 £54,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% -2.06%

SLA
Job Vacancy Trend in the North East

Job postings citing SLA as a percentage of all IT jobs advertised in the North East.

Job vacancy trend for SLA in the North East

SLA
Salary Trend in the North East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the North East.

Salary trend for SLA in the North East

SLA
Salary Histogram in the North East

The salary distribution of IT jobs citing SLA in the North East over the 6 months to 17 June 2019.

Salary histogram for SLA in the North East

SLA
Job Locations in the North East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the North East region over the 6 months to 17 June 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear +30 56 £31,250 -10.71% 4
Durham +10 20 £33,000 +46.67%
SLA
England

For the 6 months to 17 June 2019, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North East region with a requirement for SLA.

1 41 (53.95%) Windows
2 37 (48.68%) ITIL
3 32 (42.11%) SQL
4 28 (36.84%) Windows Server
5 27 (35.53%) Analytical Skills
6 26 (34.21%) Microsoft
7 25 (32.89%) Active Directory
8 24 (31.58%) Problem-Solving
9 23 (30.26%) Office 365
10 22 (28.95%) Microsoft Azure
11 21 (27.63%) Microsoft Certification
12 20 (26.32%) Linux
13 19 (25.00%) MCSA
13 19 (25.00%) Project Management
13 19 (25.00%) PowerShell
14 15 (19.74%) Validation
15 14 (18.42%) Finance
15 14 (18.42%) Skype for Business
15 14 (18.42%) Skype
16 13 (17.11%) Cisco
16 13 (17.11%) MySQL
17 12 (15.79%) Service Delivery
17 12 (15.79%) CMS
17 12 (15.79%) Degree
17 12 (15.79%) Network Security
17 12 (15.79%) SharePoint
17 12 (15.79%) Windows Server 2012
18 11 (14.47%) Technology Roadmap
18 11 (14.47%) LAN
18 11 (14.47%) WAN

SLA
Co-occurring IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (18.42%) Skype for Business
2 12 (15.79%) CMS
2 12 (15.79%) SharePoint
3 6 (7.89%) Apache
3 6 (7.89%) IIS
4 2 (2.63%) WordPress
5 1 (1.32%) MS Exchange
5 1 (1.32%) Sitefinity
Applications
1 11 (14.47%) Microsoft Office
Business Applications
1 6 (7.89%) SAP PP
Cloud Services
1 23 (30.26%) Office 365
2 22 (28.95%) Microsoft Azure
3 7 (9.21%) Azure Active Directory
4 3 (3.95%) Amazon AWS
Communications & Networking
1 14 (18.42%) Skype
2 12 (15.79%) Network Security
3 11 (14.47%) LAN
3 11 (14.47%) WAN
4 10 (13.16%) SSL
5 4 (5.26%) Intranet
6 3 (3.95%) Firewall
6 3 (3.95%) VoIP
7 2 (2.63%) BGP
7 2 (2.63%) Cisco ASA
7 2 (2.63%) Cisco IOS
7 2 (2.63%) EIGRP
7 2 (2.63%) IOS XR
7 2 (2.63%) OSPF
7 2 (2.63%) PBX
7 2 (2.63%) SNMP
7 2 (2.63%) TACACS
7 2 (2.63%) VPN
7 2 (2.63%) WebEx
7 2 (2.63%) Wireless
Database & Business Intelligence
1 13 (17.11%) MySQL
2 9 (11.84%) Oracle Database
3 1 (1.32%) SQL Server
Development Applications
1 2 (2.63%) JIRA
General
1 14 (18.42%) Finance
2 11 (14.47%) Back Office
3 4 (5.26%) Banking
4 2 (2.63%) Manufacturing
Job Titles
1 30 (39.47%) Analyst
2 24 (31.58%) Support Analyst
3 16 (21.05%) Senior Analyst
3 16 (21.05%) Senior Support Analyst
4 14 (18.42%) IT Manager
5 13 (17.11%) Infrastructure Analyst
6 12 (15.79%) Infrastructure Support
6 12 (15.79%) Infrastructure Support Analyst
6 12 (15.79%) Senior Infrastructure Analyst
6 12 (15.79%) Senior Infrastructure Support Analyst
7 11 (14.47%) Infrastructure Manager
7 11 (14.47%) IT Infrastructure Manager
8 10 (13.16%) Integration Specialist
8 10 (13.16%) Technical Specialist
9 9 (11.84%) Applications Support
9 9 (11.84%) Applications Support Analyst
10 8 (10.53%) Junior
10 8 (10.53%) Junior Analyst
11 6 (7.89%) Consultant
11 6 (7.89%) SAP Consultant
Libraries, Frameworks & Software Standards
1 10 (13.16%) XML
1 10 (13.16%) XML Messaging
2 3 (3.95%) HTML
3 2 (2.63%) CSS
3 2 (2.63%) LESS
3 2 (2.63%) Sass
3 2 (2.63%) WAP
4 1 (1.32%) .NET
4 1 (1.32%) Middleware
4 1 (1.32%) SOAP
4 1 (1.32%) Web Services
Miscellaneous
1 27 (35.53%) Analytical Skills
2 2 (2.63%) Data Centre
2 2 (2.63%) Video Conferencing
3 1 (1.32%) Robotics
Operating Systems
1 41 (53.95%) Windows
2 28 (36.84%) Windows Server
3 20 (26.32%) Linux
4 12 (15.79%) Windows Server 2012
5 8 (10.53%) Windows 10
6 6 (7.89%) Debian
7 1 (1.32%) Windows 7
Processes & Methodologies
1 37 (48.68%) ITIL
2 24 (31.58%) Problem-Solving
3 19 (25.00%) Project Management
4 15 (19.74%) Validation
5 12 (15.79%) Service Delivery
6 11 (14.47%) Problem Management
6 11 (14.47%) Technology Roadmap
7 9 (11.84%) Fintech
8 7 (9.21%) Mentoring
8 7 (9.21%) Service Management
9 6 (7.89%) Coaching
9 6 (7.89%) Integration Testing
9 6 (7.89%) Line Management
10 5 (6.58%) Defect Management
11 4 (5.26%) Asset Management
11 4 (5.26%) Change Management
11 4 (5.26%) Computer Science
11 4 (5.26%) High Availability
11 4 (5.26%) Incident Management
11 4 (5.26%) SIEM
Programming Languages
1 32 (42.11%) SQL
2 19 (25.00%) PowerShell
3 9 (11.84%) C++
3 9 (11.84%) COBOL
3 9 (11.84%) Java
4 2 (2.63%) C
4 2 (2.63%) JavaScript
4 2 (2.63%) PHP
4 2 (2.63%) Python
Qualifications
1 21 (27.63%) Microsoft Certification
2 19 (25.00%) MCSA
3 12 (15.79%) Degree
4 7 (9.21%) CompTIA Security+
5 4 (5.26%) CISSP
5 4 (5.26%) Computer Science Degree
5 4 (5.26%) MCSE
6 2 (2.63%) CCNP
6 2 (2.63%) Cisco Certification
6 2 (2.63%) ITIL Certification
6 2 (2.63%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 2 (2.63%) GDPR
System Software
1 25 (32.89%) Active Directory
2 10 (13.16%) Virtual Servers
Systems Management
1 2 (2.63%) Cisco CUCM
2 1 (1.32%) Single Sign-On
Vendors
1 26 (34.21%) Microsoft
2 13 (17.11%) Cisco
3 11 (14.47%) CheckPoint
3 11 (14.47%) Dell
3 11 (14.47%) HP
3 11 (14.47%) Juniper
4 9 (11.84%) Oracle
5 6 (7.89%) SAP
6 2 (2.63%) Citrix
6 2 (2.63%) Palo Alto
6 2 (2.63%) ServiceNow
6 2 (2.63%) SolarWinds
6 2 (2.63%) Symantec
7 1 (1.32%) Pega