Period
to 22 January 2022

The following table provides summary statistics for permanent job vacancies advertised in the North East with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 22 January 2022 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > North East
6 months to
22 Jan 2022
Same period 2021 Same period 2020
Rank 38 64 77
Rank change year-on-year +26 +13 -16
Permanent jobs citing SLA 84 19 30
As % of all permanent jobs advertised in the North East 6.36% 2.05% 2.36%
As % of the Quality Assurance & Compliance category 31.00% 16.67% 16.39%
Number of salaries quoted 72 15 25
10th Percentile £19,313 £22,400 £23,400
25th Percentile £22,500 £28,250 £27,112
Median annual salary (50th Percentile) £30,500 £31,398 £32,500
Median % change year-on-year -2.86% -3.39% -18.75%
75th Percentile £37,500 £34,250 £40,000
90th Percentile £60,000 £43,253 £43,750
England median annual salary £39,000 £42,500 £37,500
% change year-on-year -8.24% +13.33% -6.25%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North East with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
North East
Permanent vacancies with a requirement for quality assurance or compliance skills 271 114 183
As % of all permanent IT jobs advertised in the North East 20.53% 12.28% 14.39%
Number of salaries quoted 207 94 147
10th Percentile £22,650 £28,825 £30,750
25th Percentile £28,250 £32,500 £34,802
Median annual salary (50th Percentile) £38,500 £40,750 £40,177
Median % change year-on-year -5.52% +1.43% +0.44%
75th Percentile £47,500 £55,313 £48,750
90th Percentile £63,000 £63,750 £57,275
England median annual salary £55,000 £55,000 £52,500
% change year-on-year - +4.76% +5.00%

SLA
Job Vacancy Trend in the North East

Job postings citing SLA as a proportion of all IT jobs advertised in the North East.

Job vacancy trend for SLA in the North East

SLA
Salary Trend in the North East

3-month moving average salary quoted in jobs citing SLA in the North East.

Salary trend for SLA in the North East

SLA
Salary Histogram in the North East

Salary distribution for jobs citing SLA in the North East over the 6 months to 22 January 2022.

Salary histogram for SLA in the North East

SLA
Job Locations in the North East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the North East region over the 6 months to 22 January 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Tyne and Wear +16 45 £24,500 -18.33% 13
Durham +10 33 £33,500 +6.65% 3
Northumberland - 6 £34,000 -
SLA
England

For the 6 months to 22 January 2022, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North East region with a requirement for SLA.

1 32 (38.10%) Windows
2 31 (36.90%) Security Cleared
3 30 (35.71%) Incident Management
4 27 (32.14%) Management Information System
4 27 (32.14%) ITIL
4 27 (32.14%) Social Skills
5 25 (29.76%) Major Incident Management
6 22 (26.19%) Firewall
7 21 (25.00%) SC Cleared
8 19 (22.62%) Windows 10
9 18 (21.43%) Microsoft
10 16 (19.05%) Service Management
10 16 (19.05%) WAN
10 16 (19.05%) LAN
11 15 (17.86%) VMware
12 14 (16.67%) VPN
12 14 (16.67%) Cisco
12 14 (16.67%) SAN
13 13 (15.48%) Cisco Certification
14 12 (14.29%) CCNP
14 12 (14.29%) Linux
15 11 (13.10%) MS Exchange
15 11 (13.10%) Active Directory
15 11 (13.10%) Service Delivery
15 11 (13.10%) Windows Server
15 11 (13.10%) VMware Infrastructure
15 11 (13.10%) Microsoft 365
15 11 (13.10%) Public Sector
16 10 (11.90%) Degree
16 10 (11.90%) Computer Science

SLA
Co-occurring IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (13.10%) MS Exchange
2 2 (2.38%) Confluence
Applications
1 6 (7.14%) Microsoft Excel
2 3 (3.57%) Microsoft Office
Business Applications
1 4 (4.76%) Oracle EBS
Cloud Services
1 11 (13.10%) Microsoft 365
2 4 (4.76%) Azure
2 4 (4.76%) SaaS
3 3 (3.57%) AWS
4 1 (1.19%) Mimecast
Communications & Networking
1 22 (26.19%) Firewall
2 16 (19.05%) LAN
2 16 (19.05%) WAN
3 14 (16.67%) SAN
3 14 (16.67%) VPN
4 9 (10.71%) DNS
5 8 (9.52%) 3G
5 8 (9.52%) BGP
5 8 (9.52%) DDNS
5 8 (9.52%) DHCP
5 8 (9.52%) DSL
5 8 (9.52%) Ethernet
5 8 (9.52%) IPsec
5 8 (9.52%) ISDN
5 8 (9.52%) MPLS
5 8 (9.52%) OSPF
5 8 (9.52%) SSL
5 8 (9.52%) TACACS
5 8 (9.52%) Wi-Fi
5 8 (9.52%) Wireless
Database & Business Intelligence
1 1 (1.19%) SQL Server
1 1 (1.19%) SQL Server 2012
Development Applications
1 2 (2.38%) JIRA
General
1 27 (32.14%) Social Skills
2 11 (13.10%) Public Sector
3 5 (5.95%) Analytical Skills
3 5 (5.95%) Retail
4 2 (2.38%) Organisational Skills
4 2 (2.38%) Telecoms
Job Titles
1 27 (32.14%) Analyst
2 17 (20.24%) Service Analyst
2 17 (20.24%) Service Desk Analyst
3 16 (19.05%) Network Engineer
4 15 (17.86%) 1st Line Service Desk Analyst
5 10 (11.90%) IT Support
6 8 (9.52%) Cisco Engineer
6 8 (9.52%) Cisco Network Engineer
6 8 (9.52%) Firewall Engineer
6 8 (9.52%) Juniper Engineer
7 7 (8.33%) Service Manager
7 7 (8.33%) Support Analyst
7 7 (8.33%) Systems Engineer
7 7 (8.33%) Team Leader
8 5 (5.95%) 1st Line Support
8 5 (5.95%) IT Engineer
8 5 (5.95%) Network Systems Engineer
8 5 (5.95%) Service Desk Manager
9 4 (4.76%) IT Administrator
9 4 (4.76%) IT Analyst
Libraries, Frameworks & Software Standards
1 1 (1.19%) .NET
1 1 (1.19%) Elastic Stack
1 1 (1.19%) Web Services
Miscellaneous
1 27 (32.14%) Management Information System
2 9 (10.71%) Self-Motivation
3 8 (9.52%) Data Centre
3 8 (9.52%) PKI
4 5 (5.95%) Replication
5 2 (2.38%) User Experience
6 1 (1.19%) Data Structures
6 1 (1.19%) Greenfield Project
Operating Systems
1 32 (38.10%) Windows
2 19 (22.62%) Windows 10
3 12 (14.29%) Linux
4 11 (13.10%) Windows Server
5 9 (10.71%) Unix
6 1 (1.19%) Windows Server 2012
Processes & Methodologies
1 30 (35.71%) Incident Management
2 27 (32.14%) ITIL
3 25 (29.76%) Major Incident Management
4 16 (19.05%) Service Management
5 11 (13.10%) Service Delivery
6 10 (11.90%) Computer Science
7 9 (10.71%) Mentoring
8 8 (9.52%) Adaptive Security
8 8 (9.52%) Change Control
8 8 (9.52%) Coaching
8 8 (9.52%) Information Management
8 8 (9.52%) Kalman Filter
8 8 (9.52%) Load Balancing
8 8 (9.52%) Mathematics
8 8 (9.52%) Network Design
8 8 (9.52%) Operations Management
8 8 (9.52%) WAN Optimisation
8 8 (9.52%) Web Filtering
9 7 (8.33%) Presales
9 7 (8.33%) Problem Management
Programming Languages
1 4 (4.76%) SQL
Qualifications
1 31 (36.90%) Security Cleared
2 21 (25.00%) SC Cleared
3 13 (15.48%) Cisco Certification
4 12 (14.29%) CCNP
5 10 (11.90%) Degree
6 9 (10.71%) CCNA
7 6 (7.14%) DBS Check
8 4 (4.76%) BPSS Clearance
9 1 (1.19%) MCT
9 1 (1.19%) Microsoft Certification
Quality Assurance & Compliance
1 3 (3.57%) QA
System Software
1 11 (13.10%) Active Directory
1 11 (13.10%) VMware Infrastructure
2 9 (10.71%) Hyper-V
3 1 (1.19%) Virtual Desktop
3 1 (1.19%) Virtual Machines
3 1 (1.19%) VMware ESXi
3 1 (1.19%) vSphere
Systems Management
1 8 (9.52%) Cisco Prime
1 8 (9.52%) SolarWinds Orion
2 1 (1.19%) Kibana
2 1 (1.19%) SCCM
Vendors
1 18 (21.43%) Microsoft
2 15 (17.86%) VMware
3 14 (16.67%) Cisco
4 8 (9.52%) Barracuda Networks
4 8 (9.52%) F5
4 8 (9.52%) Forcepoint
4 8 (9.52%) Juniper
4 8 (9.52%) Palo Alto
4 8 (9.52%) SolarWinds
5 6 (7.14%) NEC
5 6 (7.14%) Northgate
6 5 (5.95%) Oracle
7 4 (4.76%) Fortinet
8 1 (1.19%) Citrix
8 1 (1.19%) IBM
8 1 (1.19%) Mitel
8 1 (1.19%) Veeam