Period
to 15 December 2018

The following table provides summary statistics for permanent job vacancies advertised in the North East with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 15 December 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > North East
6 months to
15 Dec 2018
Same period 2017 Same period 2016
Rank 56 42 59
Rank change year-on-year -14 +17 +20
Permanent jobs citing SLA 63 83 56
As % of all permanent IT jobs advertised in the North East 4.55% 5.46% 3.88%
As % of the Quality Assurance & Compliance category 34.24% 35.62% 33.53%
Number of salaries quoted 30 85 41
North East median annual salary £37,500 £32,500 £30,000
Median salary % change year-on-year +15.38% +8.33% -40.00%
10th Percentile £20,000 £19,000 £20,900
90th Percentile £63,750 £70,250 £58,750
England median annual salary £40,000 £37,500 £37,500
% change year-on-year +6.67% - -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North East with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
North East
Permanent vacancies with a requirement for quality assurance or compliance skills 184 233 167
As % of all permanent IT jobs advertised in the North East 13.29% 15.34% 11.58%
Number of salaries quoted 126 198 128
North East median annual salary £40,000 £42,000 £36,750
Median salary % change year-on-year -4.76% +14.29% -10.91%
10th Percentile £25,000 £20,875 £26,000
90th Percentile £68,625 £70,250 £62,500
England median annual salary £50,000 £50,000 £50,000

SLA
Job Vacancy Trend in the North East

Job postings citing SLA as a percentage of all IT jobs advertised in the North East.

Job vacancy trend for SLA in the North East

SLA
Salary Trend in the North East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the North East.

Salary trend for SLA in the North East

SLA
Salary Histogram in the North East

The salary distribution of IT jobs citing SLA in the North East over the 6 months to 15 December 2018.

Salary histogram for SLA in the North East

SLA
Job Locations in the North East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the North East region over the 6 months to 15 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear -8 57 £37,500 +15.38% 8
Durham +5 4 £36,500 +4.01% 3
SLA
England

For the 6 months to 15 December 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North East region with a requirement for SLA.

1 44 (69.84%) ITIL
2 32 (50.79%) Windows
3 30 (47.62%) Windows Server
4 26 (41.27%) Microsoft
5 24 (38.10%) Active Directory
5 24 (38.10%) Microsoft Azure
5 24 (38.10%) Office 365
6 20 (31.75%) PowerShell
7 18 (28.57%) Microsoft Certification
8 17 (26.98%) Problem Management
9 16 (25.40%) Finance
9 16 (25.40%) MCSA
9 16 (25.40%) Analytical Skills
10 15 (23.81%) Windows 10
10 15 (23.81%) Azure Active Directory
10 15 (23.81%) Problem-Solving
11 13 (20.63%) Microsoft Office
11 13 (20.63%) Banking
12 11 (17.46%) Validation
12 11 (17.46%) CompTIA Security+
13 9 (14.29%) Stakeholder Management
13 9 (14.29%) MCSE
13 9 (14.29%) ITIL Certification
13 9 (14.29%) CISSP
14 8 (12.70%) Legal
14 8 (12.70%) Stakeholder Engagement
14 8 (12.70%) Skype for Business
14 8 (12.70%) Skype
14 8 (12.70%) Contract Management
14 8 (12.70%) Greenfield Project

SLA
Co-occurring IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (12.70%) Skype for Business
2 5 (7.94%) CMS
2 5 (7.94%) SharePoint
Applications
1 13 (20.63%) Microsoft Office
Business Applications
1 3 (4.76%) Oracle EBS
2 2 (3.17%) Oracle SCM
3 1 (1.59%) Infor CloudSuite
3 1 (1.59%) Infor M3
3 1 (1.59%) Oracle 11i
Cloud Services
1 24 (38.10%) Microsoft Azure
1 24 (38.10%) Office 365
2 15 (23.81%) Azure Active Directory
3 3 (4.76%) Amazon AWS
4 1 (1.59%) IaaS
4 1 (1.59%) SaaS
Communications & Networking
1 8 (12.70%) Skype
2 7 (11.11%) SAN
3 4 (6.35%) DHCP
3 4 (6.35%) DNS
4 3 (4.76%) LAN
5 2 (3.17%) WAN
6 1 (1.59%) Firewall
6 1 (1.59%) Remote Desktop
6 1 (1.59%) TCP/IP
6 1 (1.59%) VoIP
6 1 (1.59%) VPN
6 1 (1.59%) WLAN
Database & Business Intelligence
1 3 (4.76%) Oracle Reports
2 1 (1.59%) Power BI
2 1 (1.59%) SQL Server
General
1 16 (25.40%) Finance
2 13 (20.63%) Banking
3 8 (12.70%) Legal
4 4 (6.35%) Manufacturing
5 2 (3.17%) Back Office
6 1 (1.59%) Arabic Language
6 1 (1.59%) Telecoms
Job Titles
1 24 (38.10%) Analyst
2 17 (26.98%) IT Manager
3 9 (14.29%) IT Support
3 9 (14.29%) Microsoft Engineer
3 9 (14.29%) Security Engineer
4 8 (12.70%) IT Procurement Manager
4 8 (12.70%) Procurement Manager
4 8 (12.70%) Vendor Manager
5 7 (11.11%) Commercial Manager
5 7 (11.11%) IT Analyst
5 7 (11.11%) Senior Analyst
6 6 (9.52%) IT Support Analyst
6 6 (9.52%) Security Analyst
6 6 (9.52%) Service Analyst
6 6 (9.52%) Service Desk Analyst
6 6 (9.52%) Service Desk Support
7 5 (7.94%) Service Desk Support Analyst
8 4 (6.35%) Customer Communications Manager
8 4 (6.35%) Digital Analyst
8 4 (6.35%) IT Communications Manager
Miscellaneous
1 16 (25.40%) Analytical Skills
2 8 (12.70%) Greenfield Project
3 4 (6.35%) Management Information System
4 1 (1.59%) Data Centre
4 1 (1.59%) Enterprise Storage
4 1 (1.59%) Fintech
4 1 (1.59%) Virtual Team
Operating Systems
1 32 (50.79%) Windows
2 30 (47.62%) Windows Server
3 15 (23.81%) Windows 10
4 7 (11.11%) Windows Server 2012
5 6 (9.52%) Linux
6 4 (6.35%) CentOS
7 2 (3.17%) Windows Server 2008
8 1 (1.59%) Windows 7
8 1 (1.59%) Windows Server 2003
Processes & Methodologies
1 44 (69.84%) ITIL
2 17 (26.98%) Problem Management
3 15 (23.81%) Problem-Solving
4 11 (17.46%) Validation
5 9 (14.29%) Stakeholder Management
6 8 (12.70%) Contract Management
6 8 (12.70%) Stakeholder Engagement
7 6 (9.52%) Business Intelligence
8 5 (7.94%) Incident Management
8 5 (7.94%) Service Management
9 4 (6.35%) Configuration Management
9 4 (6.35%) Information Security
9 4 (6.35%) Information Security Management
9 4 (6.35%) ISMS
9 4 (6.35%) Project Management
9 4 (6.35%) Security Management
10 3 (4.76%) Functional Testing
10 3 (4.76%) Integration Testing
10 3 (4.76%) Service Delivery
11 2 (3.17%) Demand Management
Programming Languages
1 20 (31.75%) PowerShell
2 4 (6.35%) Shell Script
2 4 (6.35%) SQL
3 2 (3.17%) Bash Shell
3 2 (3.17%) Java
3 2 (3.17%) Jython
3 2 (3.17%) Python
4 1 (1.59%) C
Qualifications
1 18 (28.57%) Microsoft Certification
2 16 (25.40%) MCSA
3 11 (17.46%) CompTIA Security+
4 9 (14.29%) CISSP
4 9 (14.29%) ITIL Certification
4 9 (14.29%) MCSE
5 4 (6.35%) CCNA
5 4 (6.35%) Cisco Certification
5 4 (6.35%) VMware Certified Professional (VCP)
6 2 (3.17%) ITIL Foundation Certificate
7 1 (1.59%) DBS Check
System Software
1 24 (38.10%) Active Directory
2 6 (9.52%) Hyper-V
3 2 (3.17%) VMware Infrastructure
Systems Management
1 2 (3.17%) ZABBIX
Vendors
1 26 (41.27%) Microsoft
2 6 (9.52%) VMware
3 3 (4.76%) Oracle
3 3 (4.76%) Salesforce.com
4 2 (3.17%) Rackspace
4 2 (3.17%) RedGate
4 2 (3.17%) ServiceNow
5 1 (1.59%) Adaptive Insights
5 1 (1.59%) HP
5 1 (1.59%) Infor
5 1 (1.59%) Peregrine
5 1 (1.59%) Remedy