Period
to 23 October 2018

The following table provides summary statistics for permanent job vacancies advertised in the North East with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 23 October 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > North East
6 months to
23 Oct 2018
Same period 2017 Same period 2016
Rank 61 50 69
Rank change year-on-year -11 +19 +19
Permanent jobs citing SLA 56 51 51
As % of all permanent IT jobs advertised in the North East 3.96% 4.40% 3.49%
As % of the Quality Assurance & Compliance category 28.28% 30.18% 29.65%
Number of salaries quoted 40 50 43
North East median annual salary £37,500 £36,297 £37,626
Median salary % change year-on-year +3.32% -3.53% -13.50%
10th Percentile £21,125 £19,000 £26,250
90th Percentile £75,000 £70,250 £58,750
England median annual salary £40,000 £37,500 £37,500
% change year-on-year +6.67% - +1.35%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North East with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
North East
Permanent vacancies with a requirement for quality assurance or compliance skills 198 169 172
As % of all permanent IT jobs advertised in the North East 14.00% 14.58% 11.78%
Number of salaries quoted 147 143 142
North East median annual salary £40,000 £45,000 £38,200
Median salary % change year-on-year -11.11% +17.80% +1.87%
10th Percentile £25,000 £21,750 £26,250
90th Percentile £68,625 £70,250 £67,500
England median annual salary £50,000 £50,000 £50,000

SLA
Job Vacancy Trend in the North East

Job postings citing SLA as a percentage of all IT jobs advertised in the North East.

Job vacancy trend for SLA in the North East

SLA
Salary Trend in the North East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the North East.

Salary trend for SLA in the North East

SLA
Salary Histogram in the North East

The salary distribution of IT jobs citing SLA in the North East over the 6 months to 23 October 2018.

Salary histogram for SLA in the North East

SLA
Job Locations in the North East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the North East region over the 6 months to 23 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear -8 50 £40,000 -3.03% 9
Durham +6 6 £30,000 -10.45% 7
SLA
England

For the 6 months to 23 October 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North East region with a requirement for SLA.

1 39 (69.64%) ITIL
2 20 (35.71%) Finance
3 19 (33.93%) Banking
4 13 (23.21%) ITIL Certification
5 12 (21.43%) Legal
5 12 (21.43%) Stakeholder Engagement
5 12 (21.43%) Contract Management
6 11 (19.64%) Greenfield Project
6 11 (19.64%) Stakeholder Management
7 10 (17.86%) Microsoft
7 10 (17.86%) Windows
8 9 (16.07%) Service Management
9 8 (14.29%) Configuration Management
10 7 (12.50%) Windows Server
11 6 (10.71%) Business Intelligence
11 6 (10.71%) Linux
11 6 (10.71%) VMware
11 6 (10.71%) Hyper-V
11 6 (10.71%) Data Extraction
12 5 (8.93%) Data Architecture
12 5 (8.93%) Demand Management
12 5 (8.93%) Analytics
12 5 (8.93%) Incident Management
12 5 (8.93%) Migration
12 5 (8.93%) Data Modelling
12 5 (8.93%) WAN
12 5 (8.93%) ETL
12 5 (8.93%) LAN
13 4 (7.14%) SAN
13 4 (7.14%) Service Delivery

SLA
Co-occurring IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (5.36%) Apache
1 3 (5.36%) Skype for Business
2 1 (1.79%) SharePoint
2 1 (1.79%) SharePoint Server
Applications
1 3 (5.36%) Microsoft Excel
2 2 (3.57%) Microsoft Office
Business Applications
1 1 (1.79%) Infor CloudSuite
1 1 (1.79%) Infor M3
1 1 (1.79%) SAP ERP
Cloud Services
1 4 (7.14%) Microsoft Azure
1 4 (7.14%) Office 365
2 3 (5.36%) Amazon AWS
3 1 (1.79%) IaaS
Communications & Networking
1 5 (8.93%) LAN
1 5 (8.93%) WAN
2 4 (7.14%) Firewall
2 4 (7.14%) SAN
3 3 (5.36%) DHCP
3 3 (5.36%) DNS
3 3 (5.36%) Skype
4 1 (1.79%) TCP/IP
4 1 (1.79%) VoIP
4 1 (1.79%) VPN
Database & Business Intelligence
1 3 (5.36%) MySQL
1 3 (5.36%) SQL Server
2 1 (1.79%) Data Warehouse
2 1 (1.79%) DecisionStream
2 1 (1.79%) Oracle Database
2 1 (1.79%) Power BI
2 1 (1.79%) QlikView
2 1 (1.79%) RDBMS
2 1 (1.79%) Relational Database
2 1 (1.79%) SQL Server 2000
2 1 (1.79%) SQL Server 2008
Development Applications
1 1 (1.79%) Visual Studio
General
1 20 (35.71%) Finance
2 19 (33.93%) Banking
3 12 (21.43%) Legal
4 2 (3.57%) Manufacturing
5 1 (1.79%) Advertising
5 1 (1.79%) Arabic Language
5 1 (1.79%) Back Office
5 1 (1.79%) Billing
5 1 (1.79%) Telecoms
Job Titles
1 17 (30.36%) IT Manager
2 15 (26.79%) Analyst
3 11 (19.64%) Vendor Manager
4 9 (16.07%) Service Analyst
4 9 (16.07%) Service Desk Analyst
5 8 (14.29%) IT Procurement Manager
5 8 (14.29%) IT Support
5 8 (14.29%) Procurement Manager
6 7 (12.50%) Commercial Manager
6 7 (12.50%) Digital Analyst
6 7 (12.50%) IT Analyst
6 7 (12.50%) Service Desk Support
7 6 (10.71%) Service Desk Support Analyst
7 6 (10.71%) Technical Analyst
7 6 (10.71%) Technical Services Analyst
7 6 (10.71%) Technical Support
8 5 (8.93%) Business Intelligence Lead
8 5 (8.93%) Service Desk Manager
8 5 (8.93%) Systems Administrator
8 5 (8.93%) Technical Support Analyst
Libraries, Frameworks & Software Standards
1 3 (5.36%) LAMP
2 1 (1.79%) .NET
2 1 (1.79%) .NET Framework
2 1 (1.79%) ASP.NET
2 1 (1.79%) HTML
2 1 (1.79%) HTML5
Miscellaneous
1 11 (19.64%) Greenfield Project
2 4 (7.14%) Analytical Skills
3 2 (3.57%) Management Information System
4 1 (1.79%) Data Centre
4 1 (1.79%) Driving Licence
4 1 (1.79%) Enterprise Storage
Operating Systems
1 10 (17.86%) Windows
2 7 (12.50%) Windows Server
3 6 (10.71%) Linux
4 3 (5.36%) Unix
5 2 (3.57%) Windows Server 2008
5 2 (3.57%) Windows Server 2012
6 1 (1.79%) CentOS
6 1 (1.79%) Windows Server 2003
Processes & Methodologies
1 39 (69.64%) ITIL
2 12 (21.43%) Contract Management
2 12 (21.43%) Stakeholder Engagement
3 11 (19.64%) Stakeholder Management
4 9 (16.07%) Service Management
5 8 (14.29%) Configuration Management
6 6 (10.71%) Business Intelligence
6 6 (10.71%) Data Extraction
7 5 (8.93%) Analytics
7 5 (8.93%) Data Architecture
7 5 (8.93%) Data Modelling
7 5 (8.93%) Demand Management
7 5 (8.93%) ETL
7 5 (8.93%) Incident Management
7 5 (8.93%) Migration
8 4 (7.14%) Service Delivery
9 3 (5.36%) Capacity Planning
9 3 (5.36%) Planning and Forecasting
9 3 (5.36%) Resource Management
10 2 (3.57%) Infrastructure Engineering
Programming Languages
1 3 (5.36%) PHP
1 3 (5.36%) SQL
2 2 (3.57%) Bash Shell
2 2 (3.57%) Java
2 2 (3.57%) Jython
2 2 (3.57%) Python
3 1 (1.79%) C
3 1 (1.79%) C#
3 1 (1.79%) JavaScript
3 1 (1.79%) Shell Script
Qualifications
1 13 (23.21%) ITIL Certification
2 3 (5.36%) ITIL Foundation Certificate
3 2 (3.57%) Microsoft Certification
4 1 (1.79%) CCNA
4 1 (1.79%) Cisco Certification
4 1 (1.79%) DBS Check
4 1 (1.79%) Degree
4 1 (1.79%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 1 (1.79%) GDPR
System Software
1 6 (10.71%) Hyper-V
2 3 (5.36%) Active Directory
3 2 (3.57%) VMware Infrastructure
Systems Management
1 2 (3.57%) ZABBIX
Vendors
1 10 (17.86%) Microsoft
2 6 (10.71%) VMware
3 3 (5.36%) Salesforce.com
4 2 (3.57%) Rackspace
4 2 (3.57%) RedGate
4 2 (3.57%) ServiceNow
5 1 (1.79%) Cisco
5 1 (1.79%) Citrix
5 1 (1.79%) Cognos
5 1 (1.79%) HP
5 1 (1.79%) Infor
5 1 (1.79%) Oracle
5 1 (1.79%) Peregrine
5 1 (1.79%) Remedy
5 1 (1.79%) SAP
5 1 (1.79%) Tableau