Period
to 19 April 2018

The following table provides summary statistics for permanent job vacancies advertised in the North East with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 19 April 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > North East
6 months to
19 Apr 2018
Same period 2017 Same period 2016
Rank 59 64 54
Rank change year-on-year +5 -10 +34
Permanent jobs citing SLA 76 48 66
As % of all permanent IT jobs advertised in the North East 3.99% 3.54% 4.92%
As % of the Quality Assurance & Compliance category 29.23% 34.04% 36.87%
Number of salaries quoted 74 39 60
North East median annual salary £30,500 £26,500 £40,000
Median salary % change year-on-year +15.09% -33.75% +53.85%
10th Percentile £19,000 £19,000 £17,225
90th Percentile £53,125 £42,500 £57,625
England median annual salary £35,000 £37,000 £38,850
% change year-on-year -5.41% -4.76% +3.60%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North East with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
North East
Permanent vacancies with a requirement for quality assurance or compliance skills 260 141 179
As % of all permanent IT jobs advertised in the North East 13.66% 10.39% 13.34%
Number of salaries quoted 221 125 148
North East median annual salary £40,000 £35,000 £40,000
Median salary % change year-on-year +14.29% -12.50% +14.29%
10th Percentile £19,500 £21,046 £21,250
90th Percentile £66,250 £51,500 £62,500
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

SLA
Job Vacancy Trend in the North East

Job postings citing SLA as a percentage of all IT jobs advertised in the North East.

Job vacancy trend for SLA in the North East

SLA
Salary Trend in the North East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the North East.

Salary trend for SLA in the North East

SLA
Salary Histogram in the North East

The salary distribution of IT jobs citing SLA in the North East over the 6 months to 19 April 2018.

Salary histogram for SLA in the North East

SLA
Job Locations in the North East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the North East region over the 6 months to 19 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear -7 53 £26,750 +2.88% 7
Durham -9 13 £23,750 -15.18% 5
Northumberland - 9 £55,000 -
Teesside - 1 £30,000 -
SLA
England

For the 6 months to 19 April 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North East region with a requirement for SLA.

1 47 (61.84%) Microsoft
2 30 (39.47%) ITIL
3 27 (35.53%) Windows
4 26 (34.21%) Incident Management
5 18 (23.68%) Service Management
6 17 (22.37%) Analytical Skills
7 16 (21.05%) Problem-Solving
7 16 (21.05%) Service Delivery
8 15 (19.74%) Microsoft Excel
9 14 (18.42%) SQL Server
9 14 (18.42%) Sun
9 14 (18.42%) Microsoft PowerPoint
9 14 (18.42%) Windows Server
10 13 (17.11%) Change Control
11 12 (15.79%) Stakeholder Management
11 12 (15.79%) Active Directory
11 12 (15.79%) CRM
11 12 (15.79%) VoIP
12 10 (13.16%) Cisco
12 10 (13.16%) ITSM
12 10 (13.16%) Problem Management
13 9 (11.84%) Office 365
13 9 (11.84%) Change Management
14 8 (10.53%) Intranet
14 8 (10.53%) SQL
14 8 (10.53%) Technical Architecture
14 8 (10.53%) ITIL V3
14 8 (10.53%) Performance Metrics
14 8 (10.53%) Service Delivery Management
15 7 (9.21%) VMware

SLA
Co-occurring IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (5.26%) SharePoint
2 3 (3.95%) MS Exchange
3 1 (1.32%) Exchange Server 2010
3 1 (1.32%) IIS
3 1 (1.32%) SharePoint 2013
3 1 (1.32%) SharePoint Server
Applications
1 15 (19.74%) Microsoft Excel
2 14 (18.42%) Microsoft PowerPoint
3 7 (9.21%) Microsoft Office
4 1 (1.32%) InfoPath
Business Applications
1 4 (5.26%) Dynamics CRM
Cloud Services
1 9 (11.84%) Office 365
2 5 (6.58%) Amazon AWS
3 4 (5.26%) Microsoft Azure
4 1 (1.32%) AWS CloudFormation
4 1 (1.32%) OneDrive
Communications & Networking
1 12 (15.79%) VoIP
2 8 (10.53%) Intranet
3 6 (7.89%) TCP/IP
4 5 (6.58%) VPN
5 4 (5.26%) Firewall
5 4 (5.26%) Remote Desktop
6 3 (3.95%) DHCP
6 3 (3.95%) DNS
7 2 (2.63%) SAN
7 2 (2.63%) SSL
8 1 (1.32%) HTTP
8 1 (1.32%) IP Telephony
8 1 (1.32%) iSCSI
8 1 (1.32%) LAN
8 1 (1.32%) Reverse Proxy
8 1 (1.32%) Structured Cabling
8 1 (1.32%) WAN
8 1 (1.32%) Wi-Fi
Database & Business Intelligence
1 14 (18.42%) SQL Server
2 6 (7.89%) Relational Database
3 5 (6.58%) Oracle Database
3 5 (6.58%) Oracle Reports
4 2 (2.63%) Oracle Database 11g
4 2 (2.63%) RDBMS
4 2 (2.63%) SQLPlus
5 1 (1.32%) SQL Server 2008
5 1 (1.32%) SQL Server Integration Services
5 1 (1.32%) SQL Server Reporting Services
Development Applications
1 3 (3.95%) Oracle Forms
2 2 (2.63%) SQL Server Management Studio (SSMS)
2 2 (2.63%) Toad
3 1 (1.32%) Visual Studio
General
1 7 (9.21%) Finance
2 4 (5.26%) Advertising
3 2 (2.63%) Banking
4 1 (1.32%) Legal
Job Titles
1 25 (32.89%) Analyst
2 22 (28.95%) Service Desk Analyst
3 21 (27.63%) Service Analyst
4 12 (15.79%) Service Manager
5 9 (11.84%) Support Engineer
5 9 (11.84%) Technical Support
6 8 (10.53%) Delivery Manager
6 8 (10.53%) Global Services Delivery Manager
6 8 (10.53%) Services Delivery Manager
7 6 (7.89%) Team Leader
8 5 (6.58%) Junior
8 5 (6.58%) Junior Support Engineer
8 5 (6.58%) Junior Technical Engineer
8 5 (6.58%) Junior Technical Support
8 5 (6.58%) Junior Technical Support Engineer
8 5 (6.58%) Technical Engineer
8 5 (6.58%) Technical Support Engineer
9 4 (5.26%) Support Specialist
9 4 (5.26%) Technical Specialist
9 4 (5.26%) Technical Support Specialist
Libraries, Frameworks & Software Standards
1 1 (1.32%) .NET
1 1 (1.32%) .NET Framework
1 1 (1.32%) ASP.NET
1 1 (1.32%) HTML
1 1 (1.32%) HTML5
1 1 (1.32%) JSON
Miscellaneous
1 17 (22.37%) Analytical Skills
2 5 (6.58%) Self-Motivation
3 4 (5.26%) Driving Licence
4 3 (3.95%) Data Centre
5 2 (2.63%) Clustering
6 1 (1.32%) Client/Server
6 1 (1.32%) CMDB
6 1 (1.32%) Greenfield Project
6 1 (1.32%) Management Information System
6 1 (1.32%) NHS
6 1 (1.32%) Social Media
6 1 (1.32%) Taxonomies
6 1 (1.32%) Virtual Team
Operating Systems
1 27 (35.53%) Windows
2 14 (18.42%) Windows Server
3 3 (3.95%) Windows Server 2003
3 3 (3.95%) Windows Server 2008
3 3 (3.95%) Windows Server 2012
4 2 (2.63%) Unix
4 2 (2.63%) Windows 7
5 1 (1.32%) Linux
5 1 (1.32%) Red Hat Enterprise Linux
5 1 (1.32%) Windows 10
Processes & Methodologies
1 30 (39.47%) ITIL
2 26 (34.21%) Incident Management
3 18 (23.68%) Service Management
4 16 (21.05%) Problem-Solving
4 16 (21.05%) Service Delivery
5 13 (17.11%) Change Control
6 12 (15.79%) CRM
6 12 (15.79%) Stakeholder Management
7 10 (13.16%) ITSM
7 10 (13.16%) Problem Management
8 9 (11.84%) Change Management
9 8 (10.53%) ITIL V3
9 8 (10.53%) Performance Metrics
9 8 (10.53%) Service Delivery Management
9 8 (10.53%) Technical Architecture
10 5 (6.58%) Asset Management
10 5 (6.58%) Proactive Monitoring
11 4 (5.26%) Coaching
11 4 (5.26%) Configuration Management
11 4 (5.26%) Continuous Improvement
Programming Languages
1 8 (10.53%) SQL
2 3 (3.95%) PL/SQL
2 3 (3.95%) Shell Script
2 3 (3.95%) T-SQL
3 2 (2.63%) PowerShell
4 1 (1.32%) C#
4 1 (1.32%) JavaScript
4 1 (1.32%) Python
Qualifications
1 7 (9.21%) ITIL Certification
2 5 (6.58%) Degree
3 4 (5.26%) CCNA
3 4 (5.26%) Cisco Certification
4 2 (2.63%) ITIL Foundation Certificate
4 2 (2.63%) MCP
4 2 (2.63%) MCSE
4 2 (2.63%) Microsoft Certification
5 1 (1.32%) Security Cleared
Quality Assurance & Compliance
1 1 (1.32%) Data Quality
1 1 (1.32%) QA
System Software
1 12 (15.79%) Active Directory
2 6 (7.89%) VMware Infrastructure
3 5 (6.58%) Hyper-V
4 1 (1.32%) vSphere
Systems Management
1 4 (5.26%) SCCM
2 3 (3.95%) Single Sign-On
3 1 (1.32%) Nessus
3 1 (1.32%) Puppet
3 1 (1.32%) SCOM
Vendors
1 47 (61.84%) Microsoft
2 14 (18.42%) Sun
3 10 (13.16%) Cisco
4 7 (9.21%) VMware
5 6 (7.89%) Oracle
6 3 (3.95%) Citrix
7 2 (2.63%) Remedy
8 1 (1.32%) EMC
8 1 (1.32%) IFS
8 1 (1.32%) MicroStrategy
8 1 (1.32%) Mitel
8 1 (1.32%) Nintex
8 1 (1.32%) Red Hat
8 1 (1.32%) SAP
8 1 (1.32%) Tableau