The following table provides summary statistics for permanent job vacancies advertised in the North East with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 3 months to 22 March 2017 with a comparison to the same period in the previous 2 years.

3 months to
22 Mar 2017
Same period 2016 Same period 2015
Service Level Agreement (SLA)
England / North East
Rank 57 45 71
Rank change year-on-year -12 +26  
Permanent jobs citing SLA 17 32 10
As % of all permanent IT jobs advertised in the North East 2.69% 5.02% 1.41%
As % of the Quality Assurance & Compliance category 27.42% 45.71% 12.20%
Number of salaries quoted 15 29 9
Median salary £22,500 £45,000 £23,400
Median salary % change year-on-year -50.00% +92.30%  
90% offered a salary of more than £18,000 £17,270 £22,500
10% offered a salary of more than £37,500 £55,000 £44,500
UK excluding London median salary £32,500 £35,000 £35,000
% change year-on-year -7.14% -  

SLA is in the quality assurance and compliance skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North East with a requirement for quality assurance and compliance skills.

Quality Assurance & Compliance Skills
North East
Permanent job vacancies with a requirement for quality assurance and compliance skills 62 70 82
As % of all permanent IT job vacancies advertised in the North East 9.83% 10.97% 11.55%
Number of salaries quoted 59 59 70
Median salary £35,000 £40,000 £35,000
Median salary % change year-on-year -12.50% +14.28%  
90% offered a salary of more than £22,600 £22,250 £24,000
10% offered a salary of more than £45,000 £80,000 £55,000
UK excluding London median salary £42,500 £44,500 £42,500
% change year-on-year -4.49% +4.70%  

SLA
Job Vacancy Trend in the North East

The job posting trend of jobs advertised in the North East citing SLA as a proportion of all permanent or contract IT jobs with a match in the Quality Assurance & Compliance category.

Job vacancy trend for SLA in the North East

SLA
Salary Trend in the North East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the North East.

Salary trend for SLA in the North East

SLA
Salary Histogram in the North East

The salary distribution of IT jobs citing SLA in the North East over the 3 months to 22 March 2017.

Salary histogram for SLA in the North East

SLA
Job Locations in the North East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the North East region over the 3 months to 22 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear -3 11 £22,500 -43.75% 6
Durham -3 5 £21,000 -61.81% 1
SLA
England

SLA
Top 30 Related IT Skills in the North East

For the 6 months to 22 March 2017, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North East region with a requirement for SLA.

1 33 (62.26%) ITIL
2 24 (45.28%) Windows
2 24 (45.28%) Microsoft
3 18 (33.96%) Active Directory
4 12 (22.64%) Finance
4 12 (22.64%) Incident Management
5 11 (20.75%) MS Excel
6 10 (18.87%) SQL
6 10 (18.87%) Citrix
6 10 (18.87%) ITIL Certification
7 9 (16.98%) AIX
7 9 (16.98%) Unix
7 9 (16.98%) Linux
8 8 (15.09%) SQL Server
8 8 (15.09%) Analytical Skills
9 7 (13.21%) VMware Infrastructure
9 7 (13.21%) Degree
9 7 (13.21%) Problem Management
9 7 (13.21%) MS Office
9 7 (13.21%) Solaris
9 7 (13.21%) MCP
9 7 (13.21%) DHCP
9 7 (13.21%) DNS
9 7 (13.21%) Red Hat
9 7 (13.21%) VMware
9 7 (13.21%) Service Delivery
10 6 (11.32%) Data Management
10 6 (11.32%) Asset Management
10 6 (11.32%) Cisco
10 6 (11.32%) WAN

SLA
Top Related IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (9.43%) MS Exchange
2 4 (7.55%) IIS
3 3 (5.66%) Skype for Business
4 2 (3.77%) WebSphere
5 1 (1.89%) CMS
5 1 (1.89%) Exchange Server 2003
5 1 (1.89%) Exchange Server 2013
5 1 (1.89%) IBM Domino
5 1 (1.89%) IBM Notes
Applications
1 11 (20.75%) MS Excel
2 7 (13.21%) MS Office
3 3 (5.66%) MS PowerPoint
4 1 (1.89%) MS Visio
Cloud Services
1 3 (5.66%) Yammer
2 2 (3.77%) IaaS
2 2 (3.77%) PaaS
2 2 (3.77%) SaaS
3 1 (1.89%) Microsoft Azure
Communications & Networking
1 7 (13.21%) DHCP
1 7 (13.21%) DNS
2 6 (11.32%) LAN
2 6 (11.32%) WAN
3 5 (9.43%) Firewall
4 3 (5.66%) PBX
4 3 (5.66%) Skype
4 3 (5.66%) VoIP
4 3 (5.66%) VPN
5 2 (3.77%) TCP/IP
6 1 (1.89%) Cisco IOS
6 1 (1.89%) Internet
6 1 (1.89%) POP3
6 1 (1.89%) Remote Desktop
6 1 (1.89%) SMTP
Database & Business Intelligence
1 8 (15.09%) SQL Server
General
1 12 (22.64%) Finance
2 5 (9.43%) Back Office
3 4 (7.55%) Banking
3 4 (7.55%) Military
4 1 (1.89%) Financial Institution
4 1 (1.89%) Manufacturing
4 1 (1.89%) Telecoms
Job Titles
1 20 (37.74%) Analyst
2 15 (28.30%) Support Analyst
3 10 (18.87%) IT Support
4 9 (16.98%) IT Analyst
4 9 (16.98%) IT Support Analyst
5 7 (13.21%) Administrator
5 7 (13.21%) Linux Administrator
5 7 (13.21%) Linux Systems Administrator
5 7 (13.21%) Systems Administrator
5 7 (13.21%) Team Leader
6 6 (11.32%) 1st Line Support
6 6 (11.32%) Applications Support
6 6 (11.32%) Applications Support Analyst
6 6 (11.32%) Service Manager
7 5 (9.43%) 2nd Line Support
8 4 (7.55%) Consultant
8 4 (7.55%) Service Analyst
8 4 (7.55%) Software Consultant
8 4 (7.55%) Support Consultant
8 4 (7.55%) Support Engineer
Libraries, Frameworks & Software Standards
1 4 (7.55%) ODBC
2 1 (1.89%) .NET
Miscellaneous
1 8 (15.09%) Analytical Skills
2 4 (7.55%) Blackberry
2 4 (7.55%) Clustering
2 4 (7.55%) iPhone
3 2 (3.77%) Tandem
4 1 (1.89%) AS400
4 1 (1.89%) Life Science
4 1 (1.89%) Management Information System
Operating Systems
1 24 (45.28%) Windows
2 9 (16.98%) AIX
2 9 (16.98%) Linux
2 9 (16.98%) Unix
3 7 (13.21%) Solaris
4 6 (11.32%) Windows 7
4 6 (11.32%) Windows Server
5 5 (9.43%) Windows XP
6 2 (3.77%) Android
6 2 (3.77%) Windows 2000
6 2 (3.77%) Windows 8
6 2 (3.77%) Windows Vista
7 1 (1.89%) Windows 10
7 1 (1.89%) Windows Server 2003
7 1 (1.89%) Windows Server 2008
7 1 (1.89%) Windows Server 2012
Processes & Methodologies
1 33 (62.26%) ITIL
2 12 (22.64%) Incident Management
3 7 (13.21%) Problem Management
3 7 (13.21%) Service Delivery
4 6 (11.32%) Asset Management
4 6 (11.32%) Data Management
5 4 (7.55%) Investment Management
6 3 (5.66%) Change Management
6 3 (5.66%) Continuous Improvement
6 3 (5.66%) DevOps
6 3 (5.66%) Knowledge Management
6 3 (5.66%) Service Design
6 3 (5.66%) Stakeholder Management
7 2 (3.77%) Agile Software Development
7 2 (3.77%) Data Analysis
7 2 (3.77%) ITSM
7 2 (3.77%) Mentoring
7 2 (3.77%) PRINCE2
7 2 (3.77%) Service Management
7 2 (3.77%) Validation
Programming Languages
1 10 (18.87%) SQL
2 1 (1.89%) VB
2 1 (1.89%) VB.NET
2 1 (1.89%) VB6
Qualifications
1 10 (18.87%) ITIL Certification
2 7 (13.21%) Degree
2 7 (13.21%) MCP
3 4 (7.55%) Microsoft Certification
3 4 (7.55%) Security Cleared
4 3 (5.66%) HND
4 3 (5.66%) ITIL Foundation Certificate
4 3 (5.66%) MCITP
5 2 (3.77%) CCNA
5 2 (3.77%) Cisco Certification
5 2 (3.77%) MCDST
5 2 (3.77%) MCSA
5 2 (3.77%) MCSE
Quality Assurance & Compliance
1 2 (3.77%) QA
System Software
1 18 (33.96%) Active Directory
2 7 (13.21%) VMware Infrastructure
3 3 (5.66%) Hyper-V
4 2 (3.77%) Citrix Presentation Server
4 2 (3.77%) Virtual Desktop
4 2 (3.77%) XenApp
5 1 (1.89%) Firmware
Systems Management
1 3 (5.66%) Microsoft Clustering
1 3 (5.66%) Systems Management Server (SMS)
Vendors
1 24 (45.28%) Microsoft
2 10 (18.87%) Citrix
3 7 (13.21%) Red Hat
3 7 (13.21%) VMware
4 6 (11.32%) Cisco
5 4 (7.55%) Oracle
5 4 (7.55%) ServiceNow
6 3 (5.66%) Apple
6 3 (5.66%) Mitel
7 2 (3.77%) Bloomberg
7 2 (3.77%) Dell
7 2 (3.77%) Fidessa
7 2 (3.77%) HP
7 2 (3.77%) Reuters
8 1 (1.89%) Alcatel-Lucent
8 1 (1.89%) Avaya
8 1 (1.89%) Lotus
8 1 (1.89%) NetApp
8 1 (1.89%) Nokia
8 1 (1.89%) Remedy
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