Period
to

The following table provides summary statistics for permanent job vacancies advertised in the North East with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 4 July 2022 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > North East
6 months to
4 Jul 2022
Same period 2021 Same period 2020
Rank 69 70 47
Rank change year-on-year +1 -23 -11
Permanent jobs citing SLA 48 33 37
As % of all permanent jobs advertised in the North East 2.88% 2.84% 4.06%
As % of the Quality Assurance & Compliance category 16.16% 23.91% 33.04%
Number of salaries quoted 38 27 35
10th Percentile £19,313 £24,700 £22,750
25th Percentile £20,500 £26,750 £24,813
Median annual salary (50th Percentile) £29,000 £30,500 £32,500
Median % change year-on-year -4.92% -6.15% -
75th Percentile £37,500 £39,709 £36,500
90th Percentile £41,800 £52,000 £42,100
England median annual salary £37,500 £40,000 £40,000
% change year-on-year -6.25% - +5.26%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North East with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
North East
Permanent vacancies with a requirement for quality assurance or compliance skills 297 138 112
As % of all permanent IT jobs advertised in the North East 17.83% 11.88% 12.29%
Number of salaries quoted 210 98 103
10th Percentile £22,500 £27,700 £25,750
25th Percentile £29,000 £31,250 £33,000
Median annual salary (50th Percentile) £40,000 £45,000 £42,500
Median % change year-on-year -11.11% +5.88% -
75th Percentile £50,250 £55,000 £52,250
90th Percentile £72,750 £65,375 £58,875
England median annual salary £55,000 £55,000 £55,000
% change year-on-year - - +10.00%

SLA
Job Vacancy Trend in the North East

Job postings citing SLA as a proportion of all IT jobs advertised in the North East.

Job vacancy trend for SLA in the North East

SLA
Salary Trend in the North East

3-month moving average salary quoted in jobs citing SLA in the North East.

Salary trend for SLA in the North East

SLA
Salary Histogram in the North East

Salary distribution for jobs citing SLA in the North East over the 6 months to 4 July 2022.

Salary histogram for SLA in the North East

SLA
Job Locations in the North East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the North East region over the 6 months to 4 July 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Durham +4 25 £35,000 -9.68% 2
Tyne and Wear -10 20 £22,000 -25.42% 4
Northumberland - 3 £34,000 - 2
SLA
England

For the 6 months to 4 July 2022, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North East region with a requirement for SLA.

1 22 (45.83%) Windows
2 21 (43.75%) ITIL
2 21 (43.75%) Management Information System
3 20 (41.67%) Incident Management
4 19 (39.58%) Security Cleared
5 18 (37.50%) Major Incident Management
6 14 (29.17%) Firewall
6 14 (29.17%) Cisco
6 14 (29.17%) Windows 10
7 13 (27.08%) SC Cleared
8 12 (25.00%) Microsoft
8 12 (25.00%) Linux
8 12 (25.00%) Social Skills
9 11 (22.92%) LAN
9 11 (22.92%) WAN
9 11 (22.92%) DNS
9 11 (22.92%) SSL
9 11 (22.92%) SAN
9 11 (22.92%) Degree
9 11 (22.92%) Computer Science
10 10 (20.83%) Cisco Certification
10 10 (20.83%) CCNA
10 10 (20.83%) Self-Motivation
11 9 (18.75%) NGFW
11 9 (18.75%) Palo Alto
11 9 (18.75%) Adaptive Security
11 9 (18.75%) Web Filtering
11 9 (18.75%) Junos
11 9 (18.75%) Unified Communications
11 9 (18.75%) FCoE

SLA
Co-occurring IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (4.17%) Confluence
1 2 (4.17%) MS Exchange
Applications
1 6 (12.50%) Microsoft Excel
2 2 (4.17%) Microsoft Office
Cloud Services
1 5 (10.42%) Microsoft 365
2 3 (6.25%) Azure
3 1 (2.08%) AWS
3 1 (2.08%) Azure Active Directory
3 1 (2.08%) Azure App Service
3 1 (2.08%) Azure DevOps
3 1 (2.08%) Azure Monitor
3 1 (2.08%) Azure Storage
3 1 (2.08%) GCP
3 1 (2.08%) GitHub
3 1 (2.08%) GitHub Actions
3 1 (2.08%) IaaS
3 1 (2.08%) Mimecast
3 1 (2.08%) PaaS
3 1 (2.08%) Virtual Private Cloud
Communications & Networking
1 14 (29.17%) Firewall
2 11 (22.92%) DNS
2 11 (22.92%) LAN
2 11 (22.92%) SAN
2 11 (22.92%) SSL
2 11 (22.92%) WAN
3 9 (18.75%) 3G
3 9 (18.75%) BGP
3 9 (18.75%) DDNS
3 9 (18.75%) DHCP
3 9 (18.75%) DSL
3 9 (18.75%) Ethernet
3 9 (18.75%) IPsec
3 9 (18.75%) ISDN
3 9 (18.75%) Junos
3 9 (18.75%) MPLS
3 9 (18.75%) OSPF
3 9 (18.75%) TACACS
3 9 (18.75%) Wi-Fi
3 9 (18.75%) Wireless
Database & Business Intelligence
1 1 (2.08%) Amazon RDS
Development Applications
1 2 (4.17%) JIRA
General
1 12 (25.00%) Social Skills
2 6 (12.50%) Public Sector
3 5 (10.42%) Analytical Skills
4 2 (4.17%) Retail
5 1 (2.08%) Finance
5 1 (2.08%) Manufacturing
5 1 (2.08%) Organisational Skills
Job Titles
1 16 (33.33%) Analyst
2 11 (22.92%) Network Engineer
3 9 (18.75%) Cisco Engineer
3 9 (18.75%) Cisco Network Engineer
3 9 (18.75%) Firewall Engineer
3 9 (18.75%) Juniper Engineer
3 9 (18.75%) Service Analyst
3 9 (18.75%) Service Desk Analyst
4 8 (16.67%) 1st Line Service Desk Analyst
5 6 (12.50%) IT Support
6 5 (10.42%) Service Desk Support
6 5 (10.42%) Support Analyst
7 4 (8.33%) 1st Line Support
7 4 (8.33%) 1st Line Support Analyst
7 4 (8.33%) Administrator
7 4 (8.33%) IT Administrator
7 4 (8.33%) IT Engineer
7 4 (8.33%) Service Desk Support Analyst
7 4 (8.33%) Support Engineer
8 3 (6.25%) Team Leader
Libraries, Frameworks & Software Standards
1 1 (2.08%) Elastic Stack
1 1 (2.08%) Web Services
Miscellaneous
1 21 (43.75%) Management Information System
2 10 (20.83%) Self-Motivation
3 9 (18.75%) Data Centre
3 9 (18.75%) PKI
4 2 (4.17%) Replication
5 1 (2.08%) Driving Licence
5 1 (2.08%) NHS
Operating Systems
1 22 (45.83%) Windows
2 14 (29.17%) Windows 10
3 12 (25.00%) Linux
4 9 (18.75%) Unix
5 4 (8.33%) Windows Server
6 2 (4.17%) Windows 7
7 1 (2.08%) Mac OS X
7 1 (2.08%) Windows 8
7 1 (2.08%) Windows Server 2008
7 1 (2.08%) Windows Server 2012
Processes & Methodologies
1 21 (43.75%) ITIL
2 20 (41.67%) Incident Management
3 18 (37.50%) Major Incident Management
4 11 (22.92%) Computer Science
5 9 (18.75%) Adaptive Security
5 9 (18.75%) Change Control
5 9 (18.75%) Information Management
5 9 (18.75%) Kalman Filter
5 9 (18.75%) Load Balancing
5 9 (18.75%) Mathematics
5 9 (18.75%) Network Design
5 9 (18.75%) Operations Management
5 9 (18.75%) WAN Optimisation
5 9 (18.75%) Web Filtering
6 7 (14.58%) Problem Management
6 7 (14.58%) Problem-Solving
6 7 (14.58%) Service Management
7 6 (12.50%) Analytics
7 6 (12.50%) Service Design
8 4 (8.33%) Mentoring
Qualifications
1 19 (39.58%) Security Cleared
2 13 (27.08%) SC Cleared
3 11 (22.92%) Degree
4 10 (20.83%) CCNA
4 10 (20.83%) Cisco Certification
5 9 (18.75%) CCNP
6 6 (12.50%) DBS Check
7 4 (8.33%) BPSS Clearance
Quality Assurance & Compliance
1 2 (4.17%) QA
2 1 (2.08%) ISO/IEC 27001
System Software
1 7 (14.58%) Active Directory
2 3 (6.25%) VMware ESXi
2 3 (6.25%) VMware Infrastructure
2 3 (6.25%) vSphere
3 2 (4.17%) Hyper-V
4 1 (2.08%) Virtual Desktop
4 1 (2.08%) Virtual Machines
Systems Management
1 9 (18.75%) Cisco Prime
1 9 (18.75%) SolarWinds Orion
2 1 (2.08%) Ansible
2 1 (2.08%) Grafana
2 1 (2.08%) Kibana
2 1 (2.08%) Terraform
Vendors
1 14 (29.17%) Cisco
2 12 (25.00%) Microsoft
3 9 (18.75%) Barracuda Networks
3 9 (18.75%) F5
3 9 (18.75%) Forcepoint
3 9 (18.75%) Juniper
3 9 (18.75%) Palo Alto
3 9 (18.75%) SolarWinds
4 6 (12.50%) NEC
4 6 (12.50%) Northgate
5 5 (10.42%) Citrix
5 5 (10.42%) VMware
6 4 (8.33%) Veeam
7 1 (2.08%) Apple
7 1 (2.08%) ConnectWise
7 1 (2.08%) Google
7 1 (2.08%) Mitel
7 1 (2.08%) Wyse