Period
to 9 May 2021

The following table provides summary statistics for permanent job vacancies advertised in the North East with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 9 May 2021 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > North East
6 months to
9 May 2021
Same period 2020 Same period 2019
Rank 61 49 38
Rank change year-on-year -12 -11 +32
Permanent jobs citing SLA 27 52 87
As % of all permanent jobs advertised in the North East 2.40% 4.32% 6.78%
As % of the Quality Assurance & Compliance category 21.09% 32.91% 45.08%
Number of salaries quoted 25 46 38
10th Percentile £23,000 £22,625 £20,500
25th Percentile £26,500 £24,750 £22,500
Median annual salary (50th Percentile) £31,000 £31,955 £32,750
Median % change year-on-year -2.99% -2.43% +7.38%
75th Percentile £43,000 £33,750 £43,750
90th Percentile £47,500 £40,125 £60,000
England median annual salary £40,000 £37,500 £37,500
% change year-on-year +6.67% - +2.74%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North East with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
North East
Permanent vacancies with a requirement for quality assurance or compliance skills 128 158 193
As % of all permanent IT jobs advertised in the North East 11.39% 13.11% 15.04%
Number of salaries quoted 96 134 117
10th Percentile £26,875 £24,788 £22,000
25th Percentile £31,250 £31,250 £29,750
Median annual salary (50th Percentile) £40,000 £42,500 £40,000
Median % change year-on-year -5.88% +6.25% -4.76%
75th Percentile £54,063 £48,750 £52,095
90th Percentile £63,750 £57,310 £62,500
England median annual salary £55,000 £53,500 £50,000
% change year-on-year +2.80% +7.00% -

SLA
Job Vacancy Trend in the North East

Job postings citing SLA as a proportion of all IT jobs advertised in the North East.

Job vacancy trend for SLA in the North East

SLA
Salary Trend in the North East

3-month moving average salary quoted in jobs citing SLA in the North East.

Salary trend for SLA in the North East

SLA
Salary Histogram in the North East

Salary distribution for jobs citing SLA in the North East over the 6 months to 9 May 2021.

Salary histogram for SLA in the North East

SLA
Job Locations in the North East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the North East region over the 6 months to 9 May 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear -8 23 £29,500 - 5
Durham +6 4 £38,750 +10.71% 3
SLA
England

For the 6 months to 9 May 2021, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North East region with a requirement for SLA.

1 13 (48.15%) Windows
2 9 (33.33%) Active Directory
2 9 (33.33%) Azure
2 9 (33.33%) Microsoft 365
3 8 (29.63%) ITIL
3 8 (29.63%) VMware
4 7 (25.93%) Microsoft
4 7 (25.93%) Citrix
5 6 (22.22%) Linux
5 6 (22.22%) VMware Infrastructure
5 6 (22.22%) Social Skills
6 4 (14.81%) Windows Server 2016
6 4 (14.81%) Hyper-V
6 4 (14.81%) Coaching
6 4 (14.81%) Windows Server
6 4 (14.81%) TCP/IP
7 3 (11.11%) Cisco
7 3 (11.11%) SQL
7 3 (11.11%) Analytical Skills
7 3 (11.11%) Server Patching
7 3 (11.11%) Process Improvement
7 3 (11.11%) AWS
7 3 (11.11%) Degree
7 3 (11.11%) Mentoring
7 3 (11.11%) DevOps
8 2 (7.41%) Line Management
8 2 (7.41%) Decision-Making
8 2 (7.41%) Problem-Solving
8 2 (7.41%) Virtual Team
8 2 (7.41%) Security Monitoring

SLA
Co-occurring IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (3.70%) Apache
1 1 (3.70%) IBM HTTP Server
1 1 (3.70%) IIS
1 1 (3.70%) JBoss
1 1 (3.70%) K2 blackpearl
1 1 (3.70%) Tomcat
1 1 (3.70%) WebSphere
1 1 (3.70%) WebSphere Application Server
Applications
1 2 (7.41%) Microsoft Office
Cloud Services
1 9 (33.33%) Azure
1 9 (33.33%) Microsoft 365
2 3 (11.11%) AWS
3 1 (3.70%) Amazon EC2
3 1 (3.70%) GitHub
Communications & Networking
1 4 (14.81%) TCP/IP
2 2 (7.41%) DNS
2 2 (7.41%) HTTP
2 2 (7.41%) Network Security
2 2 (7.41%) Remote Desktop
3 1 (3.70%) Firewall
3 1 (3.70%) FTP
3 1 (3.70%) SMTP
3 1 (3.70%) SSL
3 1 (3.70%) TETRA
Database & Business Intelligence
1 2 (7.41%) Amazon RDS
Development Applications
1 1 (3.70%) GitLab
1 1 (3.70%) Jenkins
1 1 (3.70%) JIRA
1 1 (3.70%) SonarQube
1 1 (3.70%) Travis CI
General
1 6 (22.22%) Social Skills
2 3 (11.11%) Analytical Skills
3 1 (3.70%) Public Sector
3 1 (3.70%) Telecoms
Job Titles
1 6 (22.22%) Analyst
2 4 (14.81%) Support Engineer
2 4 (14.81%) Team Leader
3 3 (11.11%) Support Team Leader
3 3 (11.11%) Systems Engineer
4 2 (7.41%) 1st Line Support
4 2 (7.41%) 3rd Line Engineer
4 2 (7.41%) Administrator
4 2 (7.41%) Applications Specialist
4 2 (7.41%) Applications Support
4 2 (7.41%) IT Administrator
4 2 (7.41%) IT Support
4 2 (7.41%) IT Systems Administrator
4 2 (7.41%) Service Analyst
4 2 (7.41%) Service Desk Analyst
4 2 (7.41%) Support Analyst
4 2 (7.41%) Systems Administrator
4 2 (7.41%) Technical Engineer
4 2 (7.41%) Technical Support
4 2 (7.41%) Technical Support Engineer
Libraries, Frameworks & Software Standards
1 2 (7.41%) XML
1 2 (7.41%) XML Messaging
2 1 (3.70%) LDAP
2 1 (3.70%) RabbitMQ
2 1 (3.70%) Sensu
2 1 (3.70%) WebSphere MQ
Miscellaneous
1 2 (7.41%) Cyberattack
1 2 (7.41%) Virtual Team
2 1 (3.70%) Management Information System
2 1 (3.70%) NHS
Operating Systems
1 13 (48.15%) Windows
2 6 (22.22%) Linux
3 4 (14.81%) Windows Server
3 4 (14.81%) Windows Server 2016
4 1 (3.70%) Unix
Processes & Methodologies
1 8 (29.63%) ITIL
2 4 (14.81%) Coaching
3 3 (11.11%) DevOps
3 3 (11.11%) Mentoring
3 3 (11.11%) Process Improvement
3 3 (11.11%) Server Patching
4 2 (7.41%) Agile Software Development
4 2 (7.41%) Continuous Improvement
4 2 (7.41%) Cybersecurity
4 2 (7.41%) Decision-Making
4 2 (7.41%) DevSecOps
4 2 (7.41%) Ethical Hacking
4 2 (7.41%) High Availability
4 2 (7.41%) Information Security
4 2 (7.41%) Line Management
4 2 (7.41%) Network Monitoring
4 2 (7.41%) Problem-Solving
4 2 (7.41%) Security Monitoring
4 2 (7.41%) Security Operations
4 2 (7.41%) SIEM
Programming Languages
1 3 (11.11%) SQL
2 1 (3.70%) C
2 1 (3.70%) Jython
2 1 (3.70%) PowerShell
2 1 (3.70%) Shell Script
Qualifications
1 3 (11.11%) Degree
2 2 (7.41%) CEH
2 2 (7.41%) CompTIA Security+
2 2 (7.41%) ITIL Certification
2 2 (7.41%) SC Cleared
2 2 (7.41%) Security Cleared
Quality Assurance & Compliance
1 1 (3.70%) QA
System Software
1 9 (33.33%) Active Directory
2 6 (22.22%) VMware Infrastructure
3 4 (14.81%) Hyper-V
4 1 (3.70%) Docker
4 1 (3.70%) Virtual Desktop
4 1 (3.70%) VMware ESXi
4 1 (3.70%) vSphere
Systems Management
1 1 (3.70%) Ansible
1 1 (3.70%) Consul
1 1 (3.70%) Opscode Chef
1 1 (3.70%) Puppet
1 1 (3.70%) Terraform
1 1 (3.70%) Tivoli
Vendors
1 8 (29.63%) VMware
2 7 (25.93%) Citrix
2 7 (25.93%) Microsoft
3 3 (11.11%) Cisco
4 1 (3.70%) Asigra
4 1 (3.70%) Avaya
4 1 (3.70%) IBM
4 1 (3.70%) Meridio
4 1 (3.70%) Novell
4 1 (3.70%) Oracle
4 1 (3.70%) Veeam