Period
to 23 July 2018

The following table provides summary statistics for permanent job vacancies advertised in the North East with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 23 July 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > North East
6 months to
23 Jul 2018
Same period 2017 Same period 2016
Rank 77 59 72
Rank change year-on-year -18 +13 +28
Permanent jobs citing SLA 51 49 54
As % of all permanent IT jobs advertised in the North East 3.09% 4.06% 3.52%
As % of the Quality Assurance & Compliance category 23.72% 28.49% 29.67%
Number of salaries quoted 43 45 51
North East median annual salary £37,500 £37,500 £37,626
Median salary % change year-on-year - -0.33% +56.77%
10th Percentile £20,450 £19,000 £19,250
90th Percentile £47,050 £70,250 £55,000
England median annual salary £38,500 £37,500 £37,500
% change year-on-year +2.67% - +1.35%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North East with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
North East
Permanent vacancies with a requirement for quality assurance or compliance skills 215 172 182
As % of all permanent IT jobs advertised in the North East 13.03% 14.26% 11.86%
Number of salaries quoted 165 149 155
North East median annual salary £42,000 £37,500 £40,000
Median salary % change year-on-year +12.00% -6.25% +14.29%
10th Percentile £27,500 £21,250 £23,150
90th Percentile £66,250 £68,050 £71,250
England median annual salary £50,000 £49,000 £50,000
% change year-on-year +2.04% -2.00% +11.11%

SLA
Job Vacancy Trend in the North East

Job postings citing SLA as a percentage of all IT jobs advertised in the North East.

Job vacancy trend for SLA in the North East

SLA
Salary Trend in the North East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the North East.

Salary trend for SLA in the North East

SLA
Salary Histogram in the North East

The salary distribution of IT jobs citing SLA in the North East over the 6 months to 23 July 2018.

Salary histogram for SLA in the North East

SLA
Job Locations in the North East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the North East region over the 6 months to 23 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear -9 45 £37,500 - 6
Durham +2 5 £30,000 -1.64% 2
Teesside - 1 £30,000 -
SLA
England

For the 6 months to 23 July 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North East region with a requirement for SLA.

1 34 (66.67%) ITIL
2 14 (27.45%) Finance
2 14 (27.45%) Banking
3 13 (25.49%) Service Management
4 12 (23.53%) Microsoft
4 12 (23.53%) Windows
5 10 (19.61%) ITIL Certification
5 10 (19.61%) Configuration Management
5 10 (19.61%) Analytical Skills
6 8 (15.69%) Contract Management
6 8 (15.69%) Stakeholder Engagement
6 8 (15.69%) Legal
6 8 (15.69%) Stakeholder Management
7 7 (13.73%) Greenfield Project
8 6 (11.76%) Problem-Solving
9 5 (9.80%) VMware
9 5 (9.80%) Service Delivery
9 5 (9.80%) Unix
9 5 (9.80%) SQL
9 5 (9.80%) SQL Server
9 5 (9.80%) Windows Server
9 5 (9.80%) Office 365
10 4 (7.84%) Data Extraction
10 4 (7.84%) Hyper-V
10 4 (7.84%) Microsoft Excel
10 4 (7.84%) CRM
10 4 (7.84%) LAN
10 4 (7.84%) WAN
10 4 (7.84%) Business Intelligence
10 4 (7.84%) Disaster Recovery

SLA
Co-occurring IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (5.88%) Apache
1 3 (5.88%) Skype for Business
2 1 (1.96%) IIS
2 1 (1.96%) SharePoint
2 1 (1.96%) SharePoint Server
Applications
1 4 (7.84%) Microsoft Excel
2 2 (3.92%) Microsoft Office
Business Applications
1 1 (1.96%) SAP ERP
Cloud Services
1 5 (9.80%) Office 365
Communications & Networking
1 4 (7.84%) LAN
1 4 (7.84%) WAN
2 3 (5.88%) Firewall
2 3 (5.88%) Skype
3 2 (3.92%) VoIP
4 1 (1.96%) DHCP
4 1 (1.96%) DNS
4 1 (1.96%) SAN
4 1 (1.96%) SSL
4 1 (1.96%) TCP/IP
Database & Business Intelligence
1 5 (9.80%) SQL Server
2 3 (5.88%) MySQL
2 3 (5.88%) Oracle Database
2 3 (5.88%) RDBMS
2 3 (5.88%) Relational Database
3 2 (3.92%) Oracle Reports
3 2 (3.92%) SQLPlus
4 1 (1.96%) Data Warehouse
4 1 (1.96%) DecisionStream
4 1 (1.96%) QlikView
4 1 (1.96%) SQL Server 2000
4 1 (1.96%) SQL Server 2008
4 1 (1.96%) SQL Server Integration Services
4 1 (1.96%) SQL Server Reporting Services
Development Applications
1 2 (3.92%) SQL Server Management Studio (SSMS)
1 2 (3.92%) Toad
2 1 (1.96%) Visual Studio
General
1 14 (27.45%) Banking
1 14 (27.45%) Finance
2 8 (15.69%) Legal
3 3 (5.88%) Advertising
4 1 (1.96%) Billing
4 1 (1.96%) Manufacturing
4 1 (1.96%) Telecoms
Job Titles
1 13 (25.49%) Analyst
2 10 (19.61%) IT Manager
3 8 (15.69%) Service Desk Analyst
4 7 (13.73%) Service Analyst
4 7 (13.73%) Vendor Manager
5 6 (11.76%) Digital Analyst
5 6 (11.76%) Service Desk Manager
5 6 (11.76%) Service Manager
6 5 (9.80%) IT Analyst
6 5 (9.80%) IT Support
6 5 (9.80%) Service Desk Support
6 5 (9.80%) Service Desk Support Analyst
6 5 (9.80%) Technical Analyst
6 5 (9.80%) Technical Services Analyst
6 5 (9.80%) Technical Support
7 4 (7.84%) Consultant
7 4 (7.84%) IT Procurement Manager
7 4 (7.84%) IT Support Analyst
7 4 (7.84%) Procurement Manager
7 4 (7.84%) Technical Support Analyst
Libraries, Frameworks & Software Standards
1 3 (5.88%) LAMP
2 1 (1.96%) .NET
2 1 (1.96%) .NET Framework
2 1 (1.96%) ASP.NET
2 1 (1.96%) HTML
2 1 (1.96%) HTML5
Miscellaneous
1 10 (19.61%) Analytical Skills
2 7 (13.73%) Greenfield Project
3 2 (3.92%) Management Information System
4 1 (1.96%) Client/Server
4 1 (1.96%) CMDB
4 1 (1.96%) Driving Licence
4 1 (1.96%) NHS
4 1 (1.96%) Self-Motivation
Operating Systems
1 12 (23.53%) Windows
2 5 (9.80%) Unix
2 5 (9.80%) Windows Server
3 3 (5.88%) Linux
4 1 (1.96%) Windows 10
4 1 (1.96%) Windows 7
4 1 (1.96%) Windows Server 2008
4 1 (1.96%) Windows Server 2012
Processes & Methodologies
1 34 (66.67%) ITIL
2 13 (25.49%) Service Management
3 10 (19.61%) Configuration Management
4 8 (15.69%) Contract Management
4 8 (15.69%) Stakeholder Engagement
4 8 (15.69%) Stakeholder Management
5 6 (11.76%) Problem-Solving
6 5 (9.80%) Service Delivery
7 4 (7.84%) Business Intelligence
7 4 (7.84%) CRM
7 4 (7.84%) Data Extraction
7 4 (7.84%) Disaster Recovery
7 4 (7.84%) Resource Management
8 3 (5.88%) Analytics
8 3 (5.88%) Asset Management
8 3 (5.88%) Continuous Improvement
8 3 (5.88%) Data Architecture
8 3 (5.88%) Demand Management
8 3 (5.88%) Migration
8 3 (5.88%) Problem Management
Programming Languages
1 5 (9.80%) SQL
2 3 (5.88%) PHP
3 2 (3.92%) Shell Script
4 1 (1.96%) C#
4 1 (1.96%) JavaScript
4 1 (1.96%) PowerShell
Qualifications
1 10 (19.61%) ITIL Certification
2 1 (1.96%) Degree
2 1 (1.96%) ITIL Foundation Certificate
2 1 (1.96%) MCP
2 1 (1.96%) MCSE
2 1 (1.96%) Microsoft Certification
Quality Assurance & Compliance
1 1 (1.96%) Data Quality
1 1 (1.96%) GDPR
1 1 (1.96%) QA
System Software
1 4 (7.84%) Hyper-V
2 3 (5.88%) Active Directory
3 1 (1.96%) VMware Infrastructure
3 1 (1.96%) vSphere
Systems Management
1 1 (1.96%) Nessus
1 1 (1.96%) SCCM
1 1 (1.96%) SCOM
Vendors
1 12 (23.53%) Microsoft
2 5 (9.80%) VMware
3 3 (5.88%) Oracle
3 3 (5.88%) Salesforce.com
4 2 (3.92%) Cisco
4 2 (3.92%) Citrix
4 2 (3.92%) SAP
4 2 (3.92%) Tableau
5 1 (1.96%) Cognos
5 1 (1.96%) MicroStrategy
5 1 (1.96%) Remedy