Period
to 22 April 2019

The median contractor rate for a Service Desk Analyst was £113 per day in advertised job vacancies in the North East during the 6 months to 22 April 2019.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Analyst
England > North East
6 months to
22 Apr 2019
Same period 2018 Same period 2017
Rank 97 83 126
Rank change year-on-year -14 +43 -13
Contract jobs requiring a Service Desk Analyst 7 16 7
As % of all contract IT jobs advertised in the North East 0.51% 1.28% 0.43%
As % of the Job Titles category 0.52% 1.33% 0.45%
Number of daily rates quoted 2 6 0
North East median daily rate £113 £115 -
Median daily rate % change year-on-year -2.17% - -
England median daily rate £150 £138 £135
% change year-on-year +9.09% +1.85% -3.57%
Number of hourly rates quoted 4 7 6
North East median hourly rate £11.75 £12.50 £10.50
Median hourly rate % change year-on-year -6.00% +19.05% -20.54%
10th Percentile £10.48 £10.70 £8.90
90th Percentile £13.10 £61.50 £11.57
England median hourly rate £13.50 £13.02 £13.50
% change year-on-year +3.73% -3.59% -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the North East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
North East
Contract vacancies in the North East with a recognized job title 1,341 1,206 1,545
% of contract IT jobs with a recognized job title 96.82% 96.63% 94.21%
Number of daily rates quoted 919 836 1,015
North East median daily rate £413 £375 £370
Median daily rate % change year-on-year +10.00% +1.35% +2.07%
10th Percentile £263 £225 £258
90th Percentile £550 £575 £528
England median daily rate £475 £450 £425
% change year-on-year +5.56% +5.88% -
Number of hourly rates quoted 48 43 76
North East median hourly rate £14.39 £17.10 £22.50
Median hourly rate % change year-on-year -15.88% -24.00% +26.62%
10th Percentile £10.46 £10.10 £10.25
90th Percentile £45.25 £47.90 £40.00
England median hourly rate £18.88 £18.70 £19.00
% change year-on-year +0.94% -1.58% -

Service Desk Analyst
Job Vacancy Trend in the North East

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in the North East.

Job vacancy trend for Service Desk Analyst in the North East

Service Desk Analyst
Contractor Daily Rate Trend in the North East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Analyst in the North East.

Contractor daily rate trend for Service Desk Analyst in the North East

Service Desk Analyst
Contractor Hourly Rate Trend in the North East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Analyst in the North East.

Contractor hourly rate trend for Service Desk Analyst in the North East

Service Desk Analyst
Contract Job Locations in the North East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the North East region over the 6 months to 22 April 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear -6 4 £113 -2.17%
Durham -13 2 - - 1
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 23 Co-occurring IT Skills in the North East

For the 6 months to 22 April 2019, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the North East region featuring Service Desk Analyst in the job title.

1 3 (42.86%) Windows
2 2 (28.57%) Active Directory
2 2 (28.57%) Windows 7
2 2 (28.57%) Security Cleared
3 1 (14.29%) Spreadsheet
3 1 (14.29%) Android
3 1 (14.29%) Management Information System
3 1 (14.29%) Migration
3 1 (14.29%) Incident Management
3 1 (14.29%) Problem Management
3 1 (14.29%) Microsoft Azure
3 1 (14.29%) Root Cause Analysis
3 1 (14.29%) Office 365
3 1 (14.29%) Service Desk Management
3 1 (14.29%) Analytical Skills
3 1 (14.29%) Windows 10
3 1 (14.29%) DBS Check
3 1 (14.29%) Microsoft Office
3 1 (14.29%) Linux
3 1 (14.29%) SharePoint
3 1 (14.29%) MS Exchange
3 1 (14.29%) SLA
3 1 (14.29%) Microsoft

Service Desk Analyst Skill Set
Co-occurring IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (14.29%) MS Exchange
1 1 (14.29%) SharePoint
Applications
1 1 (14.29%) Microsoft Office
1 1 (14.29%) Spreadsheet
Cloud Services
1 1 (14.29%) Microsoft Azure
1 1 (14.29%) Office 365
Miscellaneous
1 1 (14.29%) Analytical Skills
1 1 (14.29%) Management Information System
Operating Systems
1 3 (42.86%) Windows
2 2 (28.57%) Windows 7
3 1 (14.29%) Android
3 1 (14.29%) Linux
3 1 (14.29%) Windows 10
Processes & Methodologies
1 1 (14.29%) Incident Management
1 1 (14.29%) Migration
1 1 (14.29%) Problem Management
1 1 (14.29%) Root Cause Analysis
1 1 (14.29%) Service Desk Management
Qualifications
1 2 (28.57%) Security Cleared
2 1 (14.29%) DBS Check
Quality Assurance & Compliance
1 1 (14.29%) SLA
System Software
1 2 (28.57%) Active Directory
Vendors
1 1 (14.29%) Microsoft