Period
to 24 November 2017

The median annual salary for a Service Desk Analyst was £23,500 in advertised job vacancies in England during the 6 months to 24 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
UK > England
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 402 331 387
Rank change year-on-year -71 +56 -21
Permanent jobs requiring a Service Desk Analyst 1278 1668 1691
As % of all permanent IT jobs advertised in England 0.76% 0.93% 0.82%
As % of the Job Titles category 0.79% 0.97% 0.85%
Number of salaries quoted 1041 1427 1482
England median annual salary £23,500 £23,750 £23,500
Median salary % change year-on-year -1.05% +1.06% +2.17%
10th Percentile £18,500 £18,500 £18,500
90th Percentile £33,750 £35,000 £33,750
UK median annual salary £23,500 £23,500 £23,000
% change year-on-year - +2.17% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 161568 172325 198595
% of permanent IT jobs with a recognized job title 95.73% 96.50% 96.51%
Number of salaries quoted 130662 145385 166655
England median annual salary £50,000 £47,500 £46,500
Median salary % change year-on-year +5.26% +2.15% +3.33%
10th Percentile £27,500 £27,250 £26,375
90th Percentile £78,750 £77,500 £75,000
UK median annual salary £48,500 £47,500 £45,000
% change year-on-year +2.11% +5.56% -

Service Desk Analyst
Job Vacancy Trend in England

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Desk Analyst in England

Service Desk Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in England.

Salary trend for Service Desk Analyst in England

Service Desk Analyst
Salary Histogram in England

The salary distribution of IT jobs citing Service Desk Analyst in England over the 6 months to 24 November 2017.

Salary histogram for Service Desk Analyst in England

Service Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the England region over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -102 415 £28,000 -6.67% 22
South East +32 342 £22,500 - 16
North of England -29 214 £21,500 - 15
Midlands +7 156 £20,000 -4.76% 9
West Midlands +28 104 £20,000 -2.44% 8
North West +9 92 £22,000 -2.22% 6
Yorkshire -57 81 £20,000 -6.98% 8
South West -4 79 £23,000 +2.22% 8
East of England -20 73 £22,000 +4.76% 4
East Midlands -10 52 £20,000 -16.67% 1
North East +27 41 £21,500 +4.88% 1
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 24 November 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Service Desk Analyst in the job title.

1 788 (61.66%) Windows
2 614 (48.04%) Active Directory
3 607 (47.50%) Microsoft
4 575 (44.99%) ITIL
5 531 (41.55%) Microsoft Office
6 398 (31.14%) Windows 7
7 308 (24.10%) SLA
8 244 (19.09%) Citrix
9 213 (16.67%) MS Exchange
10 212 (16.59%) Office 365
11 175 (13.69%) Finance
12 158 (12.36%) Legal
12 158 (12.36%) Windows 10
13 154 (12.05%) Service Management
14 140 (10.95%) Windows Server
15 129 (10.09%) Microsoft Certification
16 121 (9.47%) VPN
17 109 (8.53%) Incident Management
18 106 (8.29%) Law
19 105 (8.22%) LAN
20 104 (8.14%) WAN
21 95 (7.43%) Analytical Skills
22 94 (7.36%) Windows Server 2008
23 93 (7.28%) VMware
24 91 (7.12%) Ticket Management
25 90 (7.04%) Windows 8
26 88 (6.89%) Windows Server 2012
27 86 (6.73%) TCP/IP
28 82 (6.42%) Windows XP
29 77 (6.03%) Security Cleared

Service Desk Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 213 (16.67%) MS Exchange
2 57 (4.46%) Exchange Server 2010
3 43 (3.36%) Skype for Business
4 33 (2.58%) Blackberry Enterprise Server
5 31 (2.43%) IBM Notes
6 29 (2.27%) Exchange Server 2007
7 24 (1.88%) SharePoint
8 18 (1.41%) Exchange Server 2013
9 13 (1.02%) Exchange Server 2003
10 2 (0.16%) JBoss
10 2 (0.16%) Site Server
10 2 (0.16%) Tomcat
10 2 (0.16%) WebLogic
Applications
1 531 (41.55%) Microsoft Office
2 67 (5.24%) Microsoft Excel
3 54 (4.23%) Microsoft PowerPoint
4 8 (0.63%) MS Visio
5 5 (0.39%) Acrobat
6 2 (0.16%) AutoCAD
6 2 (0.16%) Revit
6 2 (0.16%) Vectorworks
7 1 (0.078%) CINEMA 4D
7 1 (0.078%) Maya
Business Applications
1 13 (1.02%) Dynamics CRM
2 8 (0.63%) Remedy ITSM
3 6 (0.47%) Visualfiles
4 3 (0.23%) assyst
4 3 (0.23%) SAP ERP
5 2 (0.16%) BASE24
5 2 (0.16%) Dynamics NAV
5 2 (0.16%) GoldMine
6 1 (0.078%) SAP CO
6 1 (0.078%) SAP FI
6 1 (0.078%) SAP FI/CO
6 1 (0.078%) SAP MM
6 1 (0.078%) SAP PM
Cloud Services
1 212 (16.59%) Office 365
2 16 (1.25%) Microsoft Azure
3 11 (0.86%) Mimecast
4 6 (0.47%) Amazon AWS
4 6 (0.47%) SaaS
5 3 (0.23%) Adobe Creative Cloud
5 3 (0.23%) G Suite
5 3 (0.23%) OneDrive
6 2 (0.16%) Cloud Computing
Communications & Networking
1 121 (9.47%) VPN
2 105 (8.22%) LAN
3 104 (8.14%) WAN
4 86 (6.73%) TCP/IP
5 61 (4.77%) DNS
6 53 (4.15%) DHCP
7 51 (3.99%) Remote Desktop
8 41 (3.21%) VoIP
9 38 (2.97%) Skype
10 33 (2.58%) Firewall
11 30 (2.35%) Internet
12 24 (1.88%) Broadband
13 15 (1.17%) IP Telephony
13 15 (1.17%) MPLS
13 15 (1.17%) Wi-Fi
14 9 (0.70%) VLAN
15 6 (0.47%) Intranet
16 5 (0.39%) ADSL
16 5 (0.39%) PBX
16 5 (0.39%) Wireless
Database & Business Intelligence
1 11 (0.86%) SQL Server
2 2 (0.16%) MySQL
2 2 (0.16%) NoSQL
2 2 (0.16%) PostgreSQL
2 2 (0.16%) QlikView
2 2 (0.16%) RDBMS
2 2 (0.16%) Relational Database
2 2 (0.16%) SQL Server 2008
2 2 (0.16%) SQL Server 2012
2 2 (0.16%) SQL Server Analysis Services
2 2 (0.16%) SQL Server Integration Services
2 2 (0.16%) SQL Server Reporting Services
Development Applications
1 18 (1.41%) JIRA
General
1 175 (13.69%) Finance
2 158 (12.36%) Legal
3 106 (8.29%) Law
4 57 (4.46%) Back Office
5 53 (4.15%) Banking
6 45 (3.52%) Telecoms
7 34 (2.66%) International Banking
8 23 (1.80%) Retail
9 22 (1.72%) Marketing
10 21 (1.64%) Manufacturing
11 17 (1.33%) Publishing
12 15 (1.17%) Electronics
13 13 (1.02%) German Language
14 7 (0.55%) French Language
14 7 (0.55%) Mandarin Language
15 6 (0.47%) Advertising
15 6 (0.47%) Billing
16 5 (0.39%) Spanish Language
17 3 (0.23%) Financial Institution
17 3 (0.23%) Games
Libraries, Frameworks & Software Standards
1 3 (0.23%) COM
2 2 (0.16%) J2EE
3 1 (0.078%) .NET
3 1 (0.078%) ASP.NET
3 1 (0.078%) jQuery
3 1 (0.078%) Web Services
3 1 (0.078%) XML
3 1 (0.078%) XSLT
Miscellaneous
1 95 (7.43%) Analytical Skills
2 67 (5.24%) Driving Licence
3 59 (4.62%) iPhone
4 55 (4.30%) Blackberry
5 27 (2.11%) Computer Science
6 23 (1.80%) Management Information System
7 22 (1.72%) Smartphone
8 20 (1.56%) Data Centre
9 16 (1.25%) iPad
10 13 (1.02%) Video Conferencing
11 12 (0.94%) Enterprise Storage
11 12 (0.94%) Fat Client
11 12 (0.94%) Thin Client
12 11 (0.86%) Handset
13 10 (0.78%) Private Cloud
14 9 (0.70%) e-Learning
14 9 (0.70%) EPoS
15 7 (0.55%) Client/Server
16 6 (0.47%) User Experience
17 5 (0.39%) Analytical Mindset
Operating Systems
1 788 (61.66%) Windows
2 398 (31.14%) Windows 7
3 158 (12.36%) Windows 10
4 140 (10.95%) Windows Server
5 94 (7.36%) Windows Server 2008
6 90 (7.04%) Windows 8
7 88 (6.89%) Windows Server 2012
8 82 (6.42%) Windows XP
9 40 (3.13%) Android
10 37 (2.90%) Linux
11 32 (2.50%) Windows Server 2003
12 31 (2.43%) Mac OS X
13 23 (1.80%) Apple iOS
14 18 (1.41%) Unix
15 16 (1.25%) Windows Vista
16 13 (1.02%) Mac OS
17 7 (0.55%) Windows 2000
18 4 (0.31%) CentOS
18 4 (0.31%) Windows Mobile
19 3 (0.23%) Windows Phone
Processes & Methodologies
1 575 (44.99%) ITIL
2 154 (12.05%) Service Management
3 109 (8.53%) Incident Management
4 91 (7.12%) Ticket Management
5 55 (4.30%) ITSM
6 48 (3.76%) Service Delivery
7 47 (3.68%) CRM
8 46 (3.60%) Time Management
9 43 (3.36%) Proactive Monitoring
10 35 (2.74%) Configuration Management
11 33 (2.58%) Business Intelligence
12 32 (2.50%) ITIL V3
13 27 (2.11%) Problem Management
14 25 (1.96%) Change Management
14 25 (1.96%) Continuous Improvement
15 24 (1.88%) Document Management
16 21 (1.64%) Data Protection
16 21 (1.64%) Digital Marketing
17 19 (1.49%) Network Management
17 19 (1.49%) Network Monitoring
Programming Languages
1 49 (3.83%) SQL
2 9 (0.70%) PowerShell
3 6 (0.47%) C
4 5 (0.39%) T-SQL
5 4 (0.31%) PL/SQL
6 2 (0.16%) Java
6 2 (0.16%) VBA
7 1 (0.078%) Bash Shell
7 1 (0.078%) C#
7 1 (0.078%) Python
Qualifications
1 129 (10.09%) Microsoft Certification
2 77 (6.03%) Security Cleared
3 68 (5.32%) Degree
3 68 (5.32%) SC Cleared
4 66 (5.16%) MCP
5 65 (5.09%) ITIL Certification
6 45 (3.52%) MCDST
7 36 (2.82%) MCITP
7 36 (2.82%) MCTS
8 34 (2.66%) DV Cleared
9 33 (2.58%) MCSA
10 28 (2.19%) A+ Certification
10 28 (2.19%) MCSE
11 16 (1.25%) Cisco Certification
11 16 (1.25%) ITIL Foundation Certificate
12 15 (1.17%) CCNA
13 10 (0.78%) HND
14 7 (0.55%) Computer Science Degree
14 7 (0.55%) Network+ Certification
15 5 (0.39%) GNVQ
Quality Assurance & Compliance
1 308 (24.10%) SLA
2 42 (3.29%) ISO/IEC 20000
3 31 (2.43%) ISO 9001
4 9 (0.70%) BS25999
4 9 (0.70%) ISO/IEC 27001
5 4 (0.31%) Sarbanes-Oxley
6 1 (0.078%) Data Quality
6 1 (0.078%) GxP
6 1 (0.078%) QA
System Software
1 614 (48.04%) Active Directory
2 44 (3.44%) VMware Infrastructure
3 30 (2.35%) Hyper-V
4 14 (1.10%) XenApp
5 6 (0.47%) Virtual Desktop
6 5 (0.39%) Terminal Services
7 4 (0.31%) Citrix Presentation Server
8 3 (0.23%) VMware Workstation
9 2 (0.16%) BitLocker
9 2 (0.16%) Microsoft Virtual Server
10 1 (0.078%) Virtual Machines
10 1 (0.078%) VMware ESXi
10 1 (0.078%) vSphere
10 1 (0.078%) XenDesktop
Systems Management
1 46 (3.60%) SCCM
2 13 (1.02%) Systems Management Server (SMS)
3 10 (0.78%) AirWatch
4 4 (0.31%) Norton AntiVirus
4 4 (0.31%) vCenter Server
5 3 (0.23%) WSUS
6 2 (0.16%) Backup Exec
6 2 (0.16%) Cisco CUCM
6 2 (0.16%) Cisco UCCE
6 2 (0.16%) DameWare
6 2 (0.16%) HP Data Protector
6 2 (0.16%) NetBackup
7 1 (0.078%) Jamf Pro
7 1 (0.078%) MAILsweeper
7 1 (0.078%) SCOM
7 1 (0.078%) ServiceCenter
Vendors
1 607 (47.50%) Microsoft
2 244 (19.09%) Citrix
3 93 (7.28%) VMware
4 56 (4.38%) Cisco
5 48 (3.76%) Apple
6 39 (3.05%) iManage
6 39 (3.05%) Remedy
6 39 (3.05%) SAP
7 29 (2.27%) ServiceNow
8 28 (2.19%) Lotus
9 21 (1.64%) HP
9 21 (1.64%) LANDesk
10 19 (1.49%) Adobe
10 19 (1.49%) Dell
11 17 (1.33%) SolarWinds
12 16 (1.25%) NetApp
13 15 (1.17%) Sun
14 13 (1.02%) Sophos
15 12 (0.94%) Wyse
16 11 (0.86%) Juniper