Service Desk Analyst Jobs in England

Service Desk Analyst
UK > England

The median Service Desk Analyst salary in England is £26,000 per year, according to job vacancies posted during the 6 months leading to 12 July 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
12 Jul 2024
Same period 2023 Same period 2022
Rank 408 440 549
Rank change year-on-year +32 +109 -25
Permanent jobs requiring a Service Desk Analyst 553 495 910
As % of all permanent jobs advertised in England 0.61% 0.65% 0.60%
As % of the Job Titles category 0.65% 0.72% 0.63%
Number of salaries quoted 427 438 690
10th Percentile £22,000 £21,250 £21,000
25th Percentile £23,273 £23,500 £22,500
Median annual salary (50th Percentile) £26,000 £27,000 £26,000
Median % change year-on-year -3.70% +3.85% +4.00%
75th Percentile £30,000 £33,750 £30,000
90th Percentile £35,000 £37,500 £34,586
UK median annual salary £26,000 £26,500 £25,500
% change year-on-year -1.89% +3.92% +2.00%

All Permanent IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 85,135 69,207 144,567
% of permanent jobs with a recognized job title 94.65% 91.55% 95.56%
Number of salaries quoted 61,264 48,232 78,606
10th Percentile £28,750 £32,500 £32,500
25th Percentile £38,750 £45,000 £43,576
Median annual salary (50th Percentile) £52,550 £60,000 £60,000
Median % change year-on-year -12.42% - +9.09%
75th Percentile £71,250 £81,063 £80,000
90th Percentile £90,000 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Service Desk Analyst
Job Vacancy Trend in England

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Desk Analyst in England

Service Desk Analyst
Salary Trend in England

3-month moving average salary quoted in jobs citing Service Desk Analyst in England.

Salary trend for Service Desk Analyst in England

Service Desk Analyst
Salary Histogram in England

Salary distribution for jobs citing Service Desk Analyst in England over the 6 months to 12 July 2024.

Salary histogram for Service Desk Analyst in England

Service Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the England region over the 6 months to 12 July 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +85 179 £24,000 -4.00% 17
South East -49 93 £26,000 -1.89% 13
North West +37 90 £23,500 -8.02% 11
Midlands +1 84 £27,000 - 9
London -9 80 £32,500 -1.52% 4
Yorkshire +54 66 £24,150 - 6
East of England -1 61 £27,000 +12.50% 8
South West +8 55 £27,500 +5.77% 9
West Midlands -6 46 £25,000 -9.09% 2
East Midlands -2 38 £28,165 +13.80% 7
North East -6 23 £24,000 -7.69% 1
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 12 July 2024, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Desk Analyst in the job title.

1 308 (55.70%) Microsoft
2 273 (49.37%) Active Directory
3 269 (48.64%) Social Skills
4 258 (46.65%) Windows
5 250 (45.21%) Microsoft 365
6 237 (42.86%) Customer Service
7 158 (28.57%) ITIL
8 125 (22.60%) Problem-Solving
9 123 (22.24%) Microsoft Office
10 104 (18.81%) SLA
11 91 (16.46%) Windows 10
12 82 (14.83%) Analytical Skills
13 81 (14.65%) ITSM
14 73 (13.20%) Microsoft Exchange
15 67 (12.12%) Azure
16 66 (11.93%) Finance
17 61 (11.03%) ServiceNow
18 56 (10.13%) LAN
19 51 (9.22%) Incident Management
20 48 (8.68%) TCP/IP
20 48 (8.68%) VPN
21 47 (8.50%) Windows Server
22 46 (8.32%) Service Management
23 43 (7.78%) SharePoint
24 42 (7.59%) Degree
25 41 (7.41%) Retail
26 38 (6.87%) Telecoms
26 38 (6.87%) Android
27 37 (6.69%) Time Management
28 35 (6.33%) WAN

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 73 (13.20%) Microsoft Exchange
2 43 (7.78%) SharePoint
3 3 (0.54%) IBM Domino
4 2 (0.36%) Exchange Server 2003
4 2 (0.36%) Exchange Server 2007
4 2 (0.36%) Exchange Server 2010
4 2 (0.36%) Exchange Server 2013
4 2 (0.36%) IBM Notes
5 1 (0.18%) CMS
5 1 (0.18%) Confluence
Applications
1 123 (22.24%) Microsoft Office
2 22 (3.98%) Microsoft Excel
3 13 (2.35%) Microsoft PowerPoint
4 3 (0.54%) Chatbot
5 2 (0.36%) Microsoft Project
5 2 (0.36%) MS Visio
6 1 (0.18%) AutoCAD
6 1 (0.18%) SOLIDWORKS
Business Applications
1 2 (0.36%) Elite 3E
1 2 (0.36%) NEC Housing
2 1 (0.18%) assyst
2 1 (0.18%) Carpe Diem
2 1 (0.18%) Remedy ITSM
Cloud Services
1 250 (45.21%) Microsoft 365
2 67 (12.12%) Azure
3 24 (4.34%) Entra ID
4 23 (4.16%) SaaS
5 21 (3.80%) Mimecast
6 9 (1.63%) OneDrive
7 5 (0.90%) Dynamics 365
8 3 (0.54%) Azure Monitor
9 2 (0.36%) AWS
9 2 (0.36%) PaaS
10 1 (0.18%) GCP
10 1 (0.18%) Google Drive
10 1 (0.18%) Google Workspace
10 1 (0.18%) WhatsApp
Communications & Networking
1 56 (10.13%) LAN
2 48 (8.68%) TCP/IP
2 48 (8.68%) VPN
3 35 (6.33%) WAN
4 34 (6.15%) DNS
5 32 (5.79%) Firewall
6 30 (5.42%) VoIP
7 25 (4.52%) DHCP
8 21 (3.80%) Internet
9 12 (2.17%) Remote Desktop
10 11 (1.99%) Broadband
10 11 (1.99%) Wireless
11 8 (1.45%) Wi-Fi
12 4 (0.72%) SAN
13 2 (0.36%) Intranet
13 2 (0.36%) VLAN
14 1 (0.18%) Cisco IOS
14 1 (0.18%) POP3
14 1 (0.18%) SMTP
14 1 (0.18%) WebEx
Database & Business Intelligence
1 5 (0.90%) SQL Server
2 2 (0.36%) SQL Server Integration Services
2 2 (0.36%) SQL Server Reporting Services
3 1 (0.18%) Oracle Reports
Development Applications
1 20 (3.62%) JIRA
General
1 269 (48.64%) Social Skills
2 82 (14.83%) Analytical Skills
3 66 (11.93%) Finance
4 41 (7.41%) Retail
5 38 (6.87%) Telecoms
6 25 (4.52%) Legal
7 24 (4.34%) Law
8 19 (3.44%) Inclusion and Diversity
9 16 (2.89%) Digital Economy
10 11 (1.99%) Organisational Skills
11 9 (1.63%) Public Sector
12 7 (1.27%) Documentation Skills
12 7 (1.27%) Financial Institution
12 7 (1.27%) French Language
12 7 (1.27%) German Language
13 5 (0.90%) Italian Language
13 5 (0.90%) Portuguese Language
13 5 (0.90%) Spanish Language
13 5 (0.90%) Swedish Language
13 5 (0.90%) Turkish Language
Libraries, Frameworks & Software Standards
1 16 (2.89%) OLE
2 1 (0.18%) EDI
Miscellaneous
1 28 (5.06%) Smartphone
2 22 (3.98%) Self-Motivation
3 20 (3.62%) Driving Licence
4 18 (3.25%) Management Information System
5 16 (2.89%) Data Centre
6 13 (2.35%) iPhone
7 12 (2.17%) iPad
7 12 (2.17%) Team-Oriented Environment
8 8 (1.45%) Replication
9 6 (1.08%) Life Science
10 5 (0.90%) Onboarding
11 4 (0.72%) Blackberry
11 4 (0.72%) EPoS
12 3 (0.54%) Mainframe
12 3 (0.54%) Video Conferencing
13 2 (0.36%) Housing Association
13 2 (0.36%) Wiki
14 1 (0.18%) Product Ownership
14 1 (0.18%) Renewable Energy
14 1 (0.18%) Smart City
Operating Systems
1 258 (46.65%) Windows
2 91 (16.46%) Windows 10
3 47 (8.50%) Windows Server
4 38 (6.87%) Android
5 21 (3.80%) Apple iOS
6 14 (2.53%) Windows Server 2019
7 12 (2.17%) Windows Server 2016
8 8 (1.45%) Windows 7
9 7 (1.27%) Mac OS
10 5 (0.90%) Unix
10 5 (0.90%) Windows Server 2008
11 4 (0.72%) Linux
11 4 (0.72%) Windows Server 2012
12 2 (0.36%) Windows 8
12 2 (0.36%) Windows Server 2003
Processes & Methodologies
1 237 (42.86%) Customer Service
2 158 (28.57%) ITIL
3 125 (22.60%) Problem-Solving
4 81 (14.65%) ITSM
5 51 (9.22%) Incident Management
6 46 (8.32%) Service Management
7 37 (6.69%) Time Management
8 25 (4.52%) Customer Experience
9 20 (3.62%) Root Cause Analysis
9 20 (3.62%) Service Delivery
10 19 (3.44%) Collaborative Working
10 19 (3.44%) Statistics
11 17 (3.07%) Change Management
11 17 (3.07%) Decision-Making
12 14 (2.53%) CRM
12 14 (2.53%) Proactive Monitoring
12 14 (2.53%) Problem Management
12 14 (2.53%) Ticket Management
13 12 (2.17%) Analytics
14 10 (1.81%) Asset Management
Programming Languages
1 17 (3.07%) R
2 10 (1.81%) SQL
3 6 (1.08%) PowerShell
Qualifications
1 42 (7.59%) Degree
2 26 (4.70%) A+ Certification
2 26 (4.70%) Microsoft Certification
3 16 (2.89%) ITIL Certification
4 14 (2.53%) Security Cleared
5 10 (1.81%) SC Cleared
6 7 (1.27%) DV Cleared
6 7 (1.27%) ITIL Foundation Certificate
6 7 (1.27%) MCP
7 5 (0.90%) DBS Check
8 4 (0.72%) CTC Cleared
8 4 (0.72%) MCDST
9 3 (0.54%) Computer Science Degree
10 2 (0.36%) CCA
10 2 (0.36%) Citrix Certification
10 2 (0.36%) MCITP
10 2 (0.36%) MCSA
11 1 (0.18%) BC Cleared
11 1 (0.18%) CIPD
11 1 (0.18%) CompTIA Security+
Quality Assurance & Compliance
1 104 (18.81%) SLA
2 15 (2.71%) GDPR
3 4 (0.72%) Accessibility
4 2 (0.36%) ISO/IEC 27001
5 1 (0.18%) ISO 9001
5 1 (0.18%) ITGC
5 1 (0.18%) Sarbanes-Oxley
System Software
1 273 (49.37%) Active Directory
2 15 (2.71%) XenApp
2 15 (2.71%) XenDesktop
3 8 (1.45%) Hyper-V
4 7 (1.27%) vSphere
5 5 (0.90%) VMware Infrastructure
6 2 (0.36%) Citrix Hypervisor
7 1 (0.18%) Terminal Services
7 1 (0.18%) Virtual Desktop
Systems Management
1 23 (4.16%) Microsoft Intune
2 18 (3.25%) SCCM
3 2 (0.36%) Backup Exec
3 2 (0.36%) Jamf Pro
3 2 (0.36%) Symantec Endpoint Protection
4 1 (0.18%) IBM BigFix
4 1 (0.18%) Icinga
4 1 (0.18%) Tivoli
Vendors
1 308 (55.70%) Microsoft
2 61 (11.03%) ServiceNow
3 29 (5.24%) Citrix
4 15 (2.71%) Cisco
4 15 (2.71%) VMware
5 14 (2.53%) Apple
5 14 (2.53%) HP
6 13 (2.35%) Dell
7 11 (1.99%) iManage
7 11 (1.99%) Virgin Media
8 10 (1.81%) NetApp
8 10 (1.81%) Remedy
9 8 (1.45%) Ivanti
9 8 (1.45%) Veeam
10 6 (1.08%) Google
11 4 (0.72%) Splunk
12 3 (0.54%) Aderant
12 3 (0.54%) Intapp
12 3 (0.54%) Sophos
13 2 (0.36%) N-able