The median annual salary for a Service Desk Analyst was £24,000 in advertised job vacancies in England during the 3 months to 26 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
UK / England
3 months to
26 Jun 2017
Same period 2016 Same period 2015
Rank 416 325 393
Rank change year-on-year -91 +68  
Permanent jobs requiring a Service Desk Analyst 582 878 776
As % of all permanent IT jobs advertised in England 0.69% 0.96% 0.75%
As % of the Job Titles category 0.72% 1.00% 0.77%
Number of salaries quoted 470 763 654
Median salary £24,000 £24,000 £23,500
Median salary % change year-on-year - +2.12%  
90% offered a salary of more than £18,500 £19,000 £19,000
10% offered a salary of more than £32,500 £32,500 £34,000
UK excluding London median salary £22,500 £21,500 £22,000
% change year-on-year +4.65% -2.27%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
England
Permanent job vacancies with a job title containing a recognized job role 80714 88007 100448
As % of all permanent IT job vacancies advertised in England 95.99% 96.53% 96.63%
Number of salaries quoted 66430 75068 83708
Median salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.55%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £75,000 £70,000 £72,500
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

Service Desk Analyst
Job Vacancy Trend in England

The job posting trend of jobs advertised in England that featured Service Desk Analyst in the job title.

Job vacancy trend for Service Desk Analyst in England

Service Desk Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in England.

Salary trend for Service Desk Analyst in England

Service Desk Analyst
Salary Histogram in England

The salary distribution of IT jobs citing Service Desk Analyst in England over the 3 months to 26 June 2017.

Salary histogram for Service Desk Analyst in England

Service Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the England region over the 3 months to 26 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -118 189 £28,000 +1.81% 12
South East +68 183 £23,000 +2.22% 19
North West -26 49 £22,500 +12.50% 2
Yorkshire -41 42 £22,000 +4.76% 14
South West 0 41 £25,000 +19.04% 3
East of England -31 30 £25,750 +25.60% 3
West Midlands -10 18 £19,835 -5.32% 5
North East +14 16 £19,250 -30.00% 3
East Midlands -16 14 £22,000 -8.33% 1
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 26 June 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Service Desk Analyst in the job title.

1 837 (66.32%) Windows
2 670 (53.09%) Active Directory
3 652 (51.66%) Microsoft
4 545 (43.19%) ITIL
5 535 (42.39%) Microsoft Office
6 415 (32.88%) Windows 7
7 335 (26.55%) Citrix
8 307 (24.33%) SLA
9 265 (21.00%) MS Exchange
10 203 (16.09%) Finance
11 197 (15.61%) Windows Server
12 182 (14.42%) Office 365
13 150 (11.89%) VPN
14 139 (11.01%) Service Management
15 132 (10.46%) Microsoft Certification
16 123 (9.75%) TCP/IP
17 121 (9.59%) Windows 8
18 96 (7.61%) DNS
19 95 (7.53%) Blackberry
20 94 (7.45%) Legal
21 91 (7.21%) Incident Management
21 91 (7.21%) Degree
22 90 (7.13%) Windows Server 2012
22 90 (7.13%) WAN
23 89 (7.05%) VMware
24 88 (6.97%) Law
24 88 (6.97%) LAN
24 88 (6.97%) Windows 10
25 84 (6.66%) Windows Server 2008
26 80 (6.34%) DHCP

Service Desk Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 265 (21.00%) MS Exchange
2 67 (5.31%) Exchange Server 2010
3 62 (4.91%) Exchange Server 2007
4 55 (4.36%) Blackberry Enterprise Server
5 29 (2.30%) Skype for Business
6 27 (2.14%) SharePoint
7 21 (1.66%) Exchange Server 2013
8 15 (1.19%) IBM Notes
9 5 (0.40%) Exchange Server 2003
9 5 (0.40%) IIS
10 3 (0.24%) SharePoint 2010
11 1 (0.079%) BizTalk Server
11 1 (0.079%) JBoss
11 1 (0.079%) Oracle Workflow
11 1 (0.079%) Tomcat
11 1 (0.079%) WebLogic
Applications
1 535 (42.39%) Microsoft Office
2 46 (3.65%) Microsoft Excel
3 23 (1.82%) Microsoft PowerPoint
4 9 (0.71%) MS Visio
5 2 (0.16%) Vectorworks
6 1 (0.079%) Acrobat
6 1 (0.079%) Adobe Creative Suite
6 1 (0.079%) Microsoft Project
Business Applications
1 9 (0.71%) SAP Oil and Gas
2 3 (0.24%) JDE OneWorld
3 2 (0.16%) assyst
3 2 (0.16%) BASE24
3 2 (0.16%) Dynamics CRM
3 2 (0.16%) Dynamics NAV
3 2 (0.16%) thinkFolio
4 1 (0.079%) Dynamics AX
4 1 (0.079%) Eikon
4 1 (0.079%) Oracle Payroll
4 1 (0.079%) Visualfiles
Cloud Services
1 182 (14.42%) Office 365
2 19 (1.51%) Microsoft Azure
3 11 (0.87%) Mimecast
4 6 (0.48%) Amazon AWS
5 4 (0.32%) Azure Active Directory
6 2 (0.16%) Cloud Computing
6 2 (0.16%) OneDrive
6 2 (0.16%) SaaS
7 1 (0.079%) Adobe Creative Cloud
7 1 (0.079%) G Suite
Communications & Networking
1 150 (11.89%) VPN
2 123 (9.75%) TCP/IP
3 96 (7.61%) DNS
4 90 (7.13%) WAN
5 88 (6.97%) LAN
6 80 (6.34%) DHCP
7 48 (3.80%) VoIP
8 35 (2.77%) Firewall
9 33 (2.61%) Internet
10 27 (2.14%) Remote Desktop
11 23 (1.82%) Wi-Fi
12 20 (1.58%) Skype
13 12 (0.95%) VLAN
14 11 (0.87%) PBX
15 8 (0.63%) Broadband
15 8 (0.63%) IP Telephony
15 8 (0.63%) Wireless
16 6 (0.48%) Network Security
16 6 (0.48%) Unified Communications
17 4 (0.32%) PABX
Database & Business Intelligence
1 26 (2.06%) SQL Server
2 3 (0.24%) MS Access
3 2 (0.16%) Relational Database
4 1 (0.079%) Oracle BI EE
4 1 (0.079%) Oracle Discoverer
4 1 (0.079%) SQL Server 2012
4 1 (0.079%) SQL Server Reporting Services
Development Applications
1 13 (1.03%) JIRA
General
1 203 (16.09%) Finance
2 94 (7.45%) Legal
3 88 (6.97%) Law
4 40 (3.17%) Back Office
5 34 (2.69%) Banking
6 30 (2.38%) Telecoms
7 28 (2.22%) Retail
8 24 (1.90%) German Language
9 21 (1.66%) Manufacturing
10 17 (1.35%) Marketing
11 14 (1.11%) French Language
12 13 (1.03%) Spanish Language
13 9 (0.71%) Electronics
13 9 (0.71%) Mandarin Language
13 9 (0.71%) Publishing
14 8 (0.63%) Investment Banking
15 6 (0.48%) Billing
15 6 (0.48%) Dutch Language
15 6 (0.48%) Financial Institution
15 6 (0.48%) Front Office
Libraries, Frameworks & Software Standards
1 16 (1.27%) .NET
2 11 (0.87%) ASP.NET
2 11 (0.87%) jQuery
3 3 (0.24%) COM
4 2 (0.16%) EDI
5 1 (0.079%) CSS
5 1 (0.079%) FIX Protocol
5 1 (0.079%) HTML
5 1 (0.079%) J2EE
Miscellaneous
1 95 (7.53%) Blackberry
2 73 (5.78%) Analytical Skills
3 36 (2.85%) Driving Licence
4 29 (2.30%) iPhone
5 25 (1.98%) Computer Science
6 20 (1.58%) Client/Server
6 20 (1.58%) iPad
7 19 (1.51%) Management Information System
8 18 (1.43%) Video Conferencing
9 16 (1.27%) Fat Client
9 16 (1.27%) Smartphone
9 16 (1.27%) Thin Client
10 6 (0.48%) Data Centre
10 6 (0.48%) Enterprise Storage
10 6 (0.48%) User Experience
10 6 (0.48%) Virtual Team
11 5 (0.40%) BYOD
11 5 (0.40%) Fintech
11 5 (0.40%) Life Science
11 5 (0.40%) RSA SecurID
Operating Systems
1 837 (66.32%) Windows
2 415 (32.88%) Windows 7
3 197 (15.61%) Windows Server
4 121 (9.59%) Windows 8
5 90 (7.13%) Windows Server 2012
6 88 (6.97%) Windows 10
7 84 (6.66%) Windows Server 2008
8 57 (4.52%) Windows XP
9 35 (2.77%) Mac OS X
10 31 (2.46%) Android
11 29 (2.30%) Windows Server 2003
12 24 (1.90%) Linux
13 17 (1.35%) Apple iOS
14 13 (1.03%) Mac OS
14 13 (1.03%) Unix
15 5 (0.40%) CentOS
15 5 (0.40%) Windows 2000
15 5 (0.40%) Windows Phone
15 5 (0.40%) Windows Vista
16 3 (0.24%) Windows Mobile
Processes & Methodologies
1 545 (43.19%) ITIL
2 139 (11.01%) Service Management
3 91 (7.21%) Incident Management
4 76 (6.02%) Ticket Management
5 72 (5.71%) Service Delivery
6 55 (4.36%) ITSM
7 46 (3.65%) ITIL V3
8 29 (2.30%) Problem Management
9 27 (2.14%) Document Management
10 25 (1.98%) Change Management
11 23 (1.82%) Time Management
12 20 (1.58%) Case Management
13 19 (1.51%) Virtual Environments
14 18 (1.43%) Asset Management
14 18 (1.43%) Statistics
15 17 (1.35%) CRM
15 17 (1.35%) Data Protection
15 17 (1.35%) Mentoring
15 17 (1.35%) Wealth Management
16 16 (1.27%) Root Cause Analysis
Programming Languages
1 58 (4.60%) SQL
2 18 (1.43%) C
3 12 (0.95%) C#
4 4 (0.32%) T-SQL
5 3 (0.24%) Java
6 2 (0.16%) Bash Shell
6 2 (0.16%) PowerShell
6 2 (0.16%) Python
7 1 (0.079%) PL/SQL
Qualifications
1 132 (10.46%) Microsoft Certification
2 91 (7.21%) Degree
3 78 (6.18%) MCP
4 71 (5.63%) ITIL Certification
5 43 (3.41%) MCDST
6 39 (3.09%) MCSE
7 31 (2.46%) A+ Certification
7 31 (2.46%) Security Cleared
8 27 (2.14%) MCITP
9 24 (1.90%) SC Cleared
10 20 (1.58%) HND
11 19 (1.51%) MOS
12 17 (1.35%) GNVQ
13 15 (1.19%) MCSA
14 14 (1.11%) MCTS
15 13 (1.03%) Computer Science Degree
16 12 (0.95%) Cisco Certification
16 12 (0.95%) Network+ Certification
17 11 (0.87%) CCNA
17 11 (0.87%) DBS Check
Quality Assurance & Compliance
1 307 (24.33%) SLA
2 11 (0.87%) ISO/IEC 20000
3 7 (0.55%) QA
4 6 (0.48%) ISO/IEC 27001
5 5 (0.40%) BS25999
6 4 (0.32%) ISO 9001
7 2 (0.16%) Data Quality
7 2 (0.16%) Sarbanes-Oxley
8 1 (0.079%) PCI DSS
System Software
1 670 (53.09%) Active Directory
2 49 (3.88%) XenApp
3 40 (3.17%) VMware Infrastructure
4 33 (2.61%) Hyper-V
5 9 (0.71%) VMware Workstation
6 8 (0.63%) Terminal Services
7 6 (0.48%) Microsoft App-V
7 6 (0.48%) XenDesktop
8 5 (0.40%) BlackBerry Internet Service
8 5 (0.40%) Citrix Presentation Server
8 5 (0.40%) Virtual Servers
9 4 (0.32%) Virtual Desktop
10 3 (0.24%) Microsoft Virtual Server
11 2 (0.16%) Terminal Server
11 2 (0.16%) Virtual Machines
12 1 (0.079%) VMware ESXi
12 1 (0.079%) vSphere
Systems Management
1 74 (5.86%) SCCM
2 10 (0.79%) Norton AntiVirus
2 10 (0.79%) Systems Management Server (SMS)
3 9 (0.71%) WSUS
4 5 (0.40%) Microsoft Data Protection Manager
4 5 (0.40%) SCOM
5 3 (0.24%) DameWare
5 3 (0.24%) XenMobile
6 2 (0.16%) ServiceCenter
7 1 (0.079%) AirWatch
7 1 (0.079%) Backup Exec
7 1 (0.079%) HP Data Protector
7 1 (0.079%) Jamf Pro
7 1 (0.079%) MAILsweeper
7 1 (0.079%) McAfee ePO
7 1 (0.079%) Microsoft Intune
7 1 (0.079%) NetBackup
7 1 (0.079%) SCSM
Vendors
1 652 (51.66%) Microsoft
2 335 (26.55%) Citrix
3 89 (7.05%) VMware
4 74 (5.86%) Cisco
5 47 (3.72%) Apple
6 32 (2.54%) iManage
7 31 (2.46%) ServiceNow
8 27 (2.14%) Remedy
9 26 (2.06%) HP
9 26 (2.06%) SAP
10 25 (1.98%) Bomgar
11 21 (1.66%) Google
12 19 (1.51%) LANDesk
13 18 (1.43%) Symantec
14 15 (1.19%) Lotus
15 14 (1.11%) Mitel
16 13 (1.03%) Dell
17 12 (0.95%) Bloomberg
18 11 (0.87%) CheckPoint
19 10 (0.79%) Avaya
City, London
Ashdown IT
Salary: £32000 per annum + good benefits
Posted: 1 hour ago
Maidstone, Kent
Oscar
Salary: £18000 - £24000 per annum + benefits
Posted: Yesterday
London
ComputAppoint
Salary: £20000 - £22000 per annum
Posted: 2 hours ago
Burgess Hill, West Sussex
RecruitmentRevolution.com Limited
Salary: From £18,000 to £22,000 per annum + Benefits
Posted: 1 hour ago
City, London
Best Practice Talent Solutions
Salary: From £28,000 to £38,000 per annum
Posted: 6 hours ago
Coventry, West Midlands (County)
ReThink Recruitment
Salary: £19000 - £21000 per annum + Bonus + Benefits
Posted: 4 days ago
Basingstoke, Hampshire
Latcom Ltd
Salary: From £20,000 to £22,000 per annum + Bonus + Good Benefits
Posted: 2 days ago
Leeds, West Yorkshire
ASDA
Salary: Market Salary
Posted: 4 days ago
Castleford, West Yorkshire
Davanti Solutions
Salary: From £15,000 to £16,000 per annum
Posted: 3 days ago
Milton Keynes, Buckinghamshire
Plan-Net
Salary: Unspecified Competitive rate
Posted: 3 days ago
Milton Keynes, Buckinghamshire
Plan-Net
Salary: Competitive rate
Posted: 3 days ago
Leatherhead, Surrey
Ashdown IT
Salary: £19000 per annum
Posted: 3 days ago
Milton Keynes, Buckinghamshire
Plan-Net
Salary: Unspecified Competitive rate
Posted: 3 days ago
London
Harvey Nash plc
Posted: 4 days ago
London
Plan-Net
Salary: Competitive rate
Posted: 3 days ago
York, North Yorkshire
Online Resourcing
Salary: Competitive salary plus bonus and benefits
Posted: 3 days ago
Cheltenham, Gloucestershire
CPS Group UK
Salary: £17000 - £20000 per annum + Additional Benefits
Posted: 5 days ago
Pudsey, West Yorkshire
Fruition IT Resources Limited
Salary: £18000 - £21000 per annum + Pension
Posted: 4 days ago
Bristol, Avon
Bluetownonline
Salary: Competitive
Posted: 2 days ago
Kent
Marcus Donald People
Salary: £25000 - £26000 per annum
Posted: 6 days ago
Birmingham, West Midlands (County)
ReThink Recruitment
Salary: £19670.00 per annum + On Call Allowance + Bens
Posted: 5 days ago
Sheffield, South Yorkshire
Capita Resourcing - IT Resourcing
Salary: £19000 - £20000.00 per annum
Posted: 6 days ago
Hull, North Humberside
Harvey Nash plc
Salary: £21000 - £24500 per annum
Posted: 6 days ago
City, London
Venturi
Salary: £33000 - £35000.00 per annum + bonus +Full bens
Posted: 3 days ago
Kent
Devonshire Hayes Recruitment Specialists Ltd
Salary: From £22,000 to £25,000 per annum
Posted: 3 days ago
Bournemouth, Dorset
Bluetownonline
Salary: £18000 - £20000 per annum + Bonus + Benefits
Posted: 2 days ago
York, North Yorkshire
Fruition IT Resources Limited
Salary: £18000 - £20000 per annum + Shift Allowance
Posted: 6 days ago
London
Information Technology Services
Salary: £28k - 37k per year
Posted: 4 days ago
Manchester, Lancashire
Blue Octopus Recruitment LLP
Salary: Salary £20,124 plus benefits
Posted: 3 days ago
Solihull, West Midlands (County)
RecruitmentRevolution.com Limited
Salary: From £18,000 to £22,000 per annum Healthcare, Pension + Perks
Posted: 4 days ago