The median annual salary for a Service Desk Analyst was £23,000 in advertised job vacancies in England during the 3 months to 22 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
22 Mar 2017
Same period 2016 Same period 2015
Service Desk Analyst
UK / England
Rank 328 343 334
Rank change year-on-year +15 -9  
Permanent jobs requiring a Service Desk Analyst 688 888 927
As % of all permanent IT jobs advertised in England 0.87% 0.93% 0.94%
As % of the Job Titles category 0.91% 0.96% 0.98%
Number of salaries quoted 587 754 793
Median salary £23,000 £24,000 £23,000
Median salary % change year-on-year -4.16% +4.34%  
90% offered a salary of more than £19,000 £19,000 £19,000
10% offered a salary of more than £32,500 £34,000 £32,500
UK excluding London median salary £22,500 £22,000 £22,000
% change year-on-year +2.27% -  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
England
Permanent job vacancies with a job title containing a recognized job role 75905 92477 95025
As % of all permanent IT job vacancies advertised in England 96.29% 96.42% 96.66%
Number of salaries quoted 63439 78184 78375
Median salary £46,000 £45,500 £45,000
Median salary % change year-on-year +1.09% +1.11%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

Service Desk Analyst
Job Vacancy Trend in England

The job posting trend of jobs advertised in England that featured Service Desk Analyst in the job title.

Job vacancy trend for Service Desk Analyst in England

Service Desk Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in England.

Salary trend for Service Desk Analyst in England

Service Desk Analyst
Salary Histogram in England

The salary distribution of IT jobs citing Service Desk Analyst in England over the 3 months to 22 March 2017.

Salary histogram for Service Desk Analyst in England

Service Desk Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the England region over the 3 months to 22 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -40 217 £28,500 +0.88% 15
South East +30 165 £23,000 - 8
Yorkshire +18 67 £22,000 +1.97% 6
East of England +46 58 £27,500 +14.58% 3
South West +3 49 £25,000 +11.11% 2
North West -27 49 £22,500 +9.75% 9
West Midlands +18 45 £19,670 -4.04% 7
East Midlands -9 28 £21,000 - 3
North East -7 8 £18,500 -7.50% 1
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Related IT Skills in England

For the 6 months to 22 March 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Service Desk Analyst in the job title.

1 879 (63.97%) Windows
2 715 (52.04%) Active Directory
3 683 (49.71%) Microsoft
4 624 (45.41%) ITIL
5 611 (44.47%) MS Office
6 504 (36.68%) Windows 7
7 435 (31.66%) MS Excel
8 349 (25.40%) SLA
9 301 (21.91%) Citrix
10 258 (18.78%) MS Exchange
11 218 (15.87%) Finance
12 203 (14.77%) Windows Server
13 182 (13.25%) Service Management
14 148 (10.77%) Law
15 135 (9.83%) VPN
16 132 (9.61%) Blackberry
17 127 (9.24%) Windows 8
18 122 (8.88%) Cisco
19 118 (8.59%) Legal
20 117 (8.52%) Incident Management
21 112 (8.15%) Windows 10
22 109 (7.93%) Office 365
23 96 (6.99%) Microsoft Certification
24 95 (6.91%) Service Delivery
25 94 (6.84%) TCP/IP
26 92 (6.70%) Analytical Skills
27 81 (5.90%) ITIL Certification
28 79 (5.75%) ITSM
29 78 (5.68%) VMware
29 78 (5.68%) Degree

Service Desk Analyst Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 258 (18.78%) MS Exchange
2 75 (5.46%) Exchange Server 2007
3 74 (5.39%) Exchange Server 2010
4 55 (4.00%) SharePoint
5 49 (3.57%) Blackberry Enterprise Server
6 19 (1.38%) Skype for Business
7 16 (1.16%) Exchange Server 2013
8 9 (0.66%) SharePoint 2010
9 8 (0.58%) Exchange Server 2003
9 8 (0.58%) IBM Notes
10 2 (0.15%) IIS
11 1 (0.073%) BizTalk Server
11 1 (0.073%) CMS
11 1 (0.073%) GroupWise
11 1 (0.073%) Oracle Workflow
11 1 (0.073%) SharePoint 2013
Applications
1 611 (44.47%) MS Office
2 435 (31.66%) MS Excel
3 27 (1.97%) MS PowerPoint
4 8 (0.58%) MS Visio
5 5 (0.36%) Spreadsheet
6 4 (0.29%) Adobe Creative Suite
6 4 (0.29%) MS Project
7 1 (0.073%) Acrobat
7 1 (0.073%) InfoPath
Business Applications
1 16 (1.16%) SAP Oil and Gas
2 5 (0.36%) Dynamics CRM
3 4 (0.29%) PeopleSoft HRMS
4 3 (0.22%) JDE OneWorld
5 2 (0.15%) Dynamics AX
5 2 (0.15%) Dynamics NAV
5 2 (0.15%) Remedy ITSM
5 2 (0.15%) thinkFolio
6 1 (0.073%) Dynamics GP
6 1 (0.073%) Eikon
6 1 (0.073%) Oracle Payroll
6 1 (0.073%) Visualfiles
Cloud Services
1 109 (7.93%) Office 365
2 23 (1.67%) Mimecast
3 5 (0.36%) Cloud Computing
3 5 (0.36%) Microsoft Azure
4 3 (0.22%) Amazon AWS
5 2 (0.15%) OneDrive
6 1 (0.073%) G Suite
Communications & Networking
1 135 (9.83%) VPN
2 94 (6.84%) TCP/IP
3 68 (4.95%) LAN
3 68 (4.95%) WAN
4 62 (4.51%) DNS
5 55 (4.00%) DHCP
6 41 (2.98%) VoIP
7 36 (2.62%) Remote Desktop
8 33 (2.40%) Internet
9 22 (1.60%) Wi-Fi
10 18 (1.31%) Firewall
11 14 (1.02%) Skype
12 8 (0.58%) Intranet
13 7 (0.51%) SAN
13 7 (0.51%) Wireless
14 6 (0.44%) IP Telephony
15 5 (0.36%) ADSL
15 5 (0.36%) PABX
15 5 (0.36%) VLAN
16 4 (0.29%) Unified Communications
Database & Business Intelligence
1 16 (1.16%) SQL Server
2 7 (0.51%) MS Access
3 4 (0.29%) BusinessObjects Business Intelligence
4 3 (0.22%) Relational Database
4 3 (0.22%) SQL Server 2012
5 2 (0.15%) Oracle Database
5 2 (0.15%) Oracle Reports
5 2 (0.15%) SQL Server Reporting Services
6 1 (0.073%) Oracle BI EE
6 1 (0.073%) Oracle Discoverer
6 1 (0.073%) SQL Server 2008
6 1 (0.073%) SQL Server Integration Services
Development Applications
1 20 (1.46%) JIRA
General
1 218 (15.87%) Finance
2 148 (10.77%) Law
3 118 (8.59%) Legal
4 52 (3.78%) Telecoms
5 35 (2.55%) Banking
6 30 (2.18%) Manufacturing
7 26 (1.89%) German Language
8 24 (1.75%) Marketing
8 24 (1.75%) Retail
9 21 (1.53%) Back Office
10 16 (1.16%) Electronics
11 12 (0.87%) French Language
11 12 (0.87%) Front Office
12 11 (0.80%) Spanish Language
13 10 (0.73%) Investment Banking
14 7 (0.51%) Automotive
14 7 (0.51%) Publishing
15 5 (0.36%) Advertising
15 5 (0.36%) Local Government
15 5 (0.36%) Swedish Language
Libraries, Frameworks & Software Standards
1 10 (0.73%) .NET
2 5 (0.36%) Software Packaging
3 2 (0.15%) ASP.NET
3 2 (0.15%) COM
3 2 (0.15%) EDI
3 2 (0.15%) jQuery
3 2 (0.15%) Middleware
4 1 (0.073%) CSS
4 1 (0.073%) FIX Protocol
4 1 (0.073%) HTML
Miscellaneous
1 132 (9.61%) Blackberry
2 92 (6.70%) Analytical Skills
3 57 (4.15%) iPhone
4 30 (2.18%) iPad
5 27 (1.97%) Video Conferencing
6 25 (1.82%) Management Information System
7 23 (1.67%) Smartphone
8 15 (1.09%) Computer Science
8 15 (1.09%) Virtual Team
9 14 (1.02%) Fat Client
9 14 (1.02%) Thin Client
10 12 (0.87%) Chip and PIN
10 12 (0.87%) Data Centre
11 10 (0.73%) BYOD
12 9 (0.66%) Client/Server
13 8 (0.58%) Enterprise Software
14 7 (0.51%) Enterprise Storage
15 6 (0.44%) Data Protection Act
16 5 (0.36%) Fintech
16 5 (0.36%) User Experience
Operating Systems
1 879 (63.97%) Windows
2 504 (36.68%) Windows 7
3 203 (14.77%) Windows Server
4 127 (9.24%) Windows 8
5 112 (8.15%) Windows 10
6 76 (5.53%) Windows Server 2008
7 67 (4.88%) Windows Server 2012
8 59 (4.29%) Windows XP
9 43 (3.13%) Android
10 28 (2.04%) Linux
11 27 (1.97%) Windows Server 2003
12 25 (1.82%) Apple iOS
12 25 (1.82%) Mac OS X
13 13 (0.95%) Unix
14 12 (0.87%) Mac OS
15 7 (0.51%) Windows Vista
16 5 (0.36%) Windows Phone
17 3 (0.22%) Windows NT
18 1 (0.073%) Windows 2000
18 1 (0.073%) Windows Mobile
Processes & Methodologies
1 624 (45.41%) ITIL
2 182 (13.25%) Service Management
3 117 (8.52%) Incident Management
4 95 (6.91%) Service Delivery
5 79 (5.75%) ITSM
6 67 (4.88%) ITIL V3
7 63 (4.59%) Ticket Management
8 47 (3.42%) Problem Management
9 45 (3.28%) Time Management
10 43 (3.13%) Document Management
11 39 (2.84%) Virtual Environments
12 38 (2.77%) Case Management
13 32 (2.33%) CRM
14 27 (1.97%) Business Intelligence
15 22 (1.60%) Change Management
15 22 (1.60%) Data Protection
15 22 (1.60%) Wealth Management
16 21 (1.53%) Mobile Device Management
17 20 (1.46%) Workflow
18 19 (1.38%) Workflow Management
Programming Languages
1 54 (3.93%) SQL
2 32 (2.33%) C
3 3 (0.22%) C#
4 2 (0.15%) PowerShell
5 1 (0.073%) Java
5 1 (0.073%) PL/SQL
Qualifications
1 96 (6.99%) Microsoft Certification
2 81 (5.90%) ITIL Certification
3 78 (5.68%) Degree
4 44 (3.20%) MCP
5 34 (2.47%) MCSE
6 32 (2.33%) Security Cleared
7 29 (2.11%) MOS
8 25 (1.82%) MCSA
9 24 (1.75%) MCDST
10 18 (1.31%) Cisco Certification
11 17 (1.24%) SC Cleared
12 16 (1.16%) CCNA
13 15 (1.09%) MCITP
14 14 (1.02%) ITIL Foundation Certificate
15 11 (0.80%) A+ Certification
16 8 (0.58%) DBS Check
16 8 (0.58%) GNVQ
16 8 (0.58%) HND
17 7 (0.51%) DV Cleared
18 5 (0.36%) PMI Certification
Quality Assurance & Compliance
1 349 (25.40%) SLA
2 12 (0.87%) QA
3 5 (0.36%) ISO 9001
4 4 (0.29%) Data Quality
5 3 (0.22%) Sarbanes-Oxley
6 2 (0.15%) ISO/IEC 27001
7 1 (0.073%) ISO22301
System Software
1 715 (52.04%) Active Directory
2 44 (3.20%) XenApp
3 35 (2.55%) VMware Infrastructure
4 22 (1.60%) Hyper-V
5 14 (1.02%) XenDesktop
6 11 (0.80%) Virtual Servers
7 8 (0.58%) BlackBerry Internet Service
7 8 (0.58%) Terminal Services
8 7 (0.51%) Microsoft App-V
9 2 (0.15%) Terminal Server
9 2 (0.15%) UAG
10 1 (0.073%) Citrix Presentation Server
10 1 (0.073%) NDS
10 1 (0.073%) NetIQ eDirectory
10 1 (0.073%) VMware ESX
10 1 (0.073%) VMware Workstation
10 1 (0.073%) vSphere
Systems Management
1 73 (5.31%) SCCM
2 11 (0.80%) AirWatch
3 9 (0.66%) XenMobile
4 6 (0.44%) Backup Exec
4 6 (0.44%) SCOM
5 5 (0.36%) DameWare
5 5 (0.36%) ServiceCenter
5 5 (0.36%) Systems Management Server (SMS)
6 3 (0.22%) OpenView
6 3 (0.22%) OVSD
7 2 (0.15%) Microsoft Data Protection Manager
7 2 (0.15%) WSUS
8 1 (0.073%) Jamf Pro
8 1 (0.073%) Microsoft Intune
8 1 (0.073%) Nagios
8 1 (0.073%) Norton AntiVirus
8 1 (0.073%) Symantec Enterprise Vault
8 1 (0.073%) Tivoli
Vendors
1 683 (49.71%) Microsoft
2 301 (21.91%) Citrix
3 122 (8.88%) Cisco
4 78 (5.68%) VMware
5 61 (4.44%) iManage
6 50 (3.64%) SAP
7 48 (3.49%) Apple
8 36 (2.62%) Bomgar
9 33 (2.40%) Remedy
10 27 (1.97%) LANDesk
10 27 (1.97%) Mitel
11 24 (1.75%) ServiceNow
12 23 (1.67%) HP
13 22 (1.60%) Avaya
14 20 (1.46%) Symantec
15 17 (1.24%) Bloomberg
15 17 (1.24%) Dell
16 15 (1.09%) Adobe
16 15 (1.09%) Polycom
17 12 (0.87%) RedPrairie
London
Spencer Rose
Salary: Up to £25,000 per annum
Posted: Yesterday
Milton Keynes, Buckinghamshire
Plan-net
Salary: Competitive rate
Posted: 14 hours ago
Farnham, Surrey
Redrock Consulting Ltd
Salary: £16000 - £28000 per annum + training, progression
Posted: Yesterday
Leeds, West Yorkshire
Mortimer Spinks
Posted: 14 hours ago
Castleford, West Yorkshire
Davanti Solutions
Salary: From £15,000 to £16,000 per annum
Posted: Yesterday
Bournemouth, Dorset
Team Jobs
Salary: From £22,000 to £22,000 per annum 25days hols,pension,private medical
Posted: Yesterday
Wilmslow, Cheshire
Sanderson
Salary: £18000 - £21000 per annum
Posted: Yesterday
Burton-On-Trent, Staffordshire
ReThink Recruitment
Salary: £22000.00 - £24000.00 per annum + benefits
Posted: 2 days ago
London
Burns Sheehan
Salary: £25000 - £29000 per annum
Posted: Yesterday
Manchester, Lancashire
FT Select
Salary: From £18,000 to £22,000 per annum plus bonus, on call allowance and pe
Posted: 19 hours ago
London
Digitech Resourcing Ltd
Salary: From £30,000 to £35,000 per annum
Posted: 2 days ago
Manchester, Lancashire
Head Resourcing
Salary: £21000 - £30000 per annum + Benefits
Posted: 2 days ago
Hitchin, Hertfordshire
Gardiff Epos
Salary: From £20,000 to £25,000 per annum
Posted: 2 days ago
London
Plan-net
Salary: Competitive rate
Posted: Yesterday
Birmingham, West Midlands (County)
Robert Walters
Salary: £24000 - £28000 per annum + 15% Bonus
Posted: 5 days ago
London
Information Technology Services
Salary: £30k - 35k per year
Posted: 3 days ago
Warrington, Cheshire
Ascent People Ltd
Salary: £19000 - £22000 per annum + Benefits
Posted: 6 days ago
City, London
Harrington Starr
Salary: £30000 - £35000 per annum
Posted: 4 days ago
Greater Manchester
IntaPeople
Salary: £20000 - £24000 per annum
Posted: 5 days ago
Croydon, Surrey
Plan-net
Salary: Competitive rate
Posted: 6 days ago
Nottingham, Nottinghamshire
Capita Resourcing - IT Resourcing
Salary: £18000 per annum + 17.5% shift allowance
Posted: 5 days ago
Brighouse, West Yorkshire
Fruition IT Resources Limited
Salary: £18000 - £20000 per annum
Posted: 5 days ago
Milton Keynes, Buckinghamshire
Plan-net
Salary: Unspecified Competitive rate
Posted: 6 days ago
Manchester, Lancashire
Opus IT Consulting
Salary: £21000 per annum
Posted: 6 days ago
Southampton, Hampshire
Sanderson
Salary: £15000.00 - £23000.00 per annum
Posted: 5 days ago
Leeds, West Yorkshire
ASDA
Salary: Market Salary
Posted: 10 days ago
London
Plan-net
Salary: Unspecified Competitive rate
Posted: 6 days ago
South West London
XLN Telecom
Salary: Up to £27,000 per annum
Posted: 2 days ago
Central London / West End
H&R Talent
Salary: From £23,000 to £25,000 per annum
Posted: 5 days ago
Welwyn Garden City, Hertfordshire
Secura Hosting Ltd
Salary: From £18,000 to £24,000 per annum + pension, private health etc.
Posted: 6 days ago