Customer Experience Jobs in Northern Ireland

Customer Experience (CX)
UK > Northern Ireland

The following table provides summary statistics for permanent job vacancies advertised in Northern Ireland with a requirement for Customer Experience skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Experience over the 6 months to 14 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
14 Apr 2024
Same period 2023 Same period 2022
Rank 32 90 67
Rank change year-on-year +58 -23 -12
Permanent jobs citing Customer Experience 44 12 11
As % of all permanent jobs advertised in Northern Ireland 6.32% 1.43% 1.61%
As % of the Processes & Methodologies category 7.01% 1.47% 1.76%
Number of salaries quoted 30 10 7
10th Percentile £31,250 £31,250 £36,500
25th Percentile £32,750 £31,563 £37,500
Median annual salary (50th Percentile) £35,000 £35,000 £40,000
Median % change year-on-year - -12.50% -
75th Percentile £87,500 £58,125 £43,750
90th Percentile £87,750 £65,400 £54,000
UK median annual salary £42,500 £62,500 £60,000
% change year-on-year -32.00% +4.17% +9.09%

All Process and Methodology Skills
Northern Ireland

Customer Experience is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Northern Ireland with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 628 818 625
As % of all permanent jobs advertised in Northern Ireland 90.23% 97.38% 91.37%
Number of salaries quoted 297 441 337
10th Percentile £30,000 £30,500 £26,250
25th Percentile £38,000 £36,250 £31,250
Median annual salary (50th Percentile) £55,000 £50,000 £42,500
Median % change year-on-year +10.00% +17.65% +6.25%
75th Percentile £67,500 £62,500 £58,750
90th Percentile £87,500 £68,750 £67,500
UK median annual salary £55,000 £61,500 £60,000
% change year-on-year -10.57% +2.50% +9.09%

Customer Experience
Job Vacancy Trend in Northern Ireland

Job postings citing Customer Experience as a proportion of all IT jobs advertised in Northern Ireland.

Job vacancy trend for Customer Experience in Northern Ireland

Customer Experience
Salary Trend in Northern Ireland

3-month moving average salary quoted in jobs citing Customer Experience in Northern Ireland.

Salary trend for Customer Experience in Northern Ireland

Customer Experience
Salary Histogram in Northern Ireland

Salary distribution for jobs citing Customer Experience in Northern Ireland over the 6 months to 14 April 2024.

Salary histogram for Customer Experience in Northern Ireland

Customer Experience
Job Locations in Northern Ireland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Experience within the Northern Ireland region over the 6 months to 14 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
County Antrim +47 43 £35,000 - 10
Newry - 1 £42,500 - 1
County Down - 1 £42,500 - 1
Customer Experience
UK

Customer Experience
Co-occurring Skills and Capabilities in Northern Ireland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (43.18%) SharePoint
Applications
1 4 (9.09%) Sketch
2 1 (2.27%) Microsoft Office
Cloud Services
1 15 (34.09%) Microsoft 365
2 4 (9.09%) Figma
2 4 (9.09%) Heroku
2 4 (9.09%) Miro
3 1 (2.27%) Azure
3 1 (2.27%) Entra ID
3 1 (2.27%) OneDrive
Communications & Networking
1 4 (9.09%) DNS
1 4 (9.09%) HTTP
1 4 (9.09%) TCP/IP
Development Applications
1 1 (2.27%) JIRA
General
1 17 (38.64%) Finance
1 17 (38.64%) Marketing
2 16 (36.36%) Electronics
2 16 (36.36%) Manufacturing
2 16 (36.36%) Public Sector
2 16 (36.36%) Telecoms
3 8 (18.18%) Analytical Skills
4 4 (9.09%) Social Skills
Job Titles
1 17 (38.64%) Support Engineer
2 15 (34.09%) Customer Engineer
2 15 (34.09%) Customer Support Engineer
3 14 (31.82%) 1st Line Support
3 14 (31.82%) Service Desk Support
4 12 (27.27%) 1st Line Engineer
4 12 (27.27%) 1st Line Support Engineer
4 12 (27.27%) Service Desk Engineer
5 9 (20.45%) Software Engineer
6 8 (18.18%) Analyst
6 8 (18.18%) Senior
7 6 (13.64%) Designer
8 4 (9.09%) Senior Designer
8 4 (9.09%) Senior UI Designer
8 4 (9.09%) Senior UI/UX Designer
8 4 (9.09%) Senior UX Designer
8 4 (9.09%) UI Designer
8 4 (9.09%) UI/UX Designer
8 4 (9.09%) UX Designer
9 3 (6.82%) User Researcher
Libraries, Frameworks & Software Standards
1 6 (13.64%) REST
1 6 (13.64%) SOAP
1 6 (13.64%) Web Services
2 4 (9.09%) CSS
2 4 (9.09%) HTML
2 4 (9.09%) XML
Miscellaneous
1 9 (20.45%) Greenfield Project
2 3 (6.82%) Product Ownership
Operating Systems
1 1 (2.27%) Windows
1 1 (2.27%) Windows 10
1 1 (2.27%) Windows Server 2012
1 1 (2.27%) Windows Server 2016
Processes & Methodologies
1 22 (50.00%) Coaching
2 18 (40.91%) Business Intelligence
2 18 (40.91%) Digital Customer Experience
2 18 (40.91%) Incident Management
3 17 (38.64%) Mentoring
4 16 (36.36%) Digital Marketing
4 16 (36.36%) Programme Management
5 14 (31.82%) Problem-Solving
6 9 (20.45%) Actionable Insight
6 9 (20.45%) Software Engineering
6 9 (20.45%) User-Centered Design (UCD)
6 9 (20.45%) Workshop Facilitation
7 6 (13.64%) Agile
7 6 (13.64%) Architectural Design
7 6 (13.64%) Batch Processing
7 6 (13.64%) Prototyping
8 5 (11.36%) Project Management
8 5 (11.36%) Stakeholder Management
8 5 (11.36%) User Research
9 4 (9.09%) UX Design
Programming Languages
1 6 (13.64%) Java
2 4 (9.09%) JavaScript
Qualifications
1 9 (20.45%) SC Cleared
1 9 (20.45%) Security Cleared
Quality Assurance & Compliance
1 9 (20.45%) Accessibility
2 4 (9.09%) WCAG
System Software
1 1 (2.27%) Active Directory
Vendors
1 17 (38.64%) Microsoft
2 16 (36.36%) SAP
3 9 (20.45%) Guidewire