Customer Experience Jobs

Customer Experience (CX)
UK

The table below provides summary statistics for permanent job vacancies requiring Customer Experience skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Customer Experience over the 6 months leading up to 10 June 2025, comparing them to the same period in the previous two years.

6 months to
10 Jun 2025
Same period 2024 Same period 2023
Rank 125 129 104
Rank change year-on-year +4 -25 -25
Permanent jobs citing Customer Experience 1,396 2,264 2,979
As % of all permanent jobs advertised in the UK 2.48% 2.09% 3.20%
As % of the Processes & Methodologies category 2.67% 2.52% 3.35%
Number of salaries quoted 639 1,329 1,299
10th Percentile £24,000 £26,500 £30,399
25th Percentile £29,000 £35,700 £42,500
Median annual salary (50th Percentile) £32,951 £45,000 £60,000
Median % change year-on-year -26.78% -25.00% -
75th Percentile £64,938 £67,500 £77,715
90th Percentile £90,000 £90,000 £91,250
UK excluding London median annual salary £32,851 £40,000 £51,000
% change year-on-year -17.87% -21.57% -7.27%

All Process and Methodology Skills
UK

Customer Experience falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 52,267 89,997 88,845
As % of all permanent jobs advertised in the UK 92.93% 82.99% 95.44%
Number of salaries quoted 26,121 62,089 53,799
10th Percentile £28,250 £29,500 £33,850
25th Percentile £40,000 £40,000 £45,000
Median annual salary (50th Percentile) £56,000 £55,000 £60,800
Median % change year-on-year +1.82% -9.54% +1.33%
75th Percentile £75,000 £72,500 £81,250
90th Percentile £97,236 £92,500 £100,000
UK excluding London median annual salary £50,584 £50,000 £55,000
% change year-on-year +1.17% -9.09% +4.76%

Customer Experience
Job Vacancy Trend

Job postings citing Customer Experience as a proportion of all IT jobs advertised.

Job vacancy trend for Customer Experience in the UK

Customer Experience
Salary Trend

3-month moving average salary quoted in jobs citing Customer Experience.

Salary trend for Customer Experience in the UK

Customer Experience
Salary Histogram

Salary distribution for jobs citing Customer Experience over the 6 months to 10 June 2025.

Salary histogram for Customer Experience in the UK

Customer Experience
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Experience within the UK over the 6 months to 10 June 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
UK excluding London +28 1,046 £32,851 -17.87% 1,426
England -35 1,026 £40,000 -11.11% 2,600
Work from Home -34 409 £40,175 -5.47% 1,078
Scotland +160 302 £32,851 -45.25% 73
London -33 298 £65,000 +4.43% 1,468
South East +6 234 £25,500 -32.89% 559
North of England -63 161 £38,500 -10.94% 311
South West +100 140 £35,000 -22.22% 101
East of England +64 103 £32,500 -33.33% 95
North West -69 97 £35,500 -8.55% 163
Midlands -82 88 £38,750 -10.92% 204
East Midlands +8 51 £32,500 -27.78% 100
Yorkshire -26 39 £40,000 -9.09% 116
West Midlands -90 36 £45,000 +12.50% 101
North East +34 25 £32,851 -34.30% 34
Wales -7 20 £32,851 -12.40% 36
Northern Ireland +7 7 £32,851 -6.14% 35

Customer Experience
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 75 (5.37%) Oracle Application Server
2 20 (1.43%) CMS
3 17 (1.22%) SharePoint
4 16 (1.15%) Confluence
5 13 (0.93%) Microsoft Exchange
6 7 (0.50%) IBM Domino
7 6 (0.43%) Adobe Experience Manager
8 3 (0.21%) Apache Spark
8 3 (0.21%) SAS
9 2 (0.14%) CoreMedia CMS
9 2 (0.14%) JOnAS
9 2 (0.14%) NetWeaver
9 2 (0.14%) Oracle SOA Suite
9 2 (0.14%) Sitecore CMS
9 2 (0.14%) WebLogic
9 2 (0.14%) WordPress
10 1 (0.072%) Apache Airflow
10 1 (0.072%) Mule
10 1 (0.072%) Oracle Workflow
10 1 (0.072%) Umbraco
Applications
1 102 (7.31%) Microsoft Office
2 86 (6.16%) Microsoft Excel
3 28 (2.01%) Microsoft PowerPoint
4 12 (0.86%) Maya
5 8 (0.57%) Microsoft Project
6 6 (0.43%) Chatbot
7 5 (0.36%) Adobe XD
7 5 (0.36%) Sketch
8 4 (0.29%) Adobe Creative Suite
8 4 (0.29%) Adobe Illustrator
8 4 (0.29%) Photoshop
9 3 (0.21%) Adobe After Effects
9 3 (0.21%) InDesign
9 3 (0.21%) Spreadsheet
9 3 (0.21%) UserZoom
10 2 (0.14%) Acrobat
10 2 (0.14%) Adobe Premiere
10 2 (0.14%) MS Visio
11 1 (0.072%) SPSS
Business Applications
1 24 (1.72%) Dynamics CRM
2 16 (1.15%) OpenText VIM for SAP
2 16 (1.15%) SAP FI
3 4 (0.29%) Salesforce CRM
3 4 (0.29%) Shopify
4 3 (0.21%) Magento
4 3 (0.21%) Oracle BPM
4 3 (0.21%) SAP CX
5 2 (0.14%) NetSuite
6 1 (0.072%) Payment Gateway
6 1 (0.072%) Raiser’s Edge
6 1 (0.072%) SAP BPC
6 1 (0.072%) SAP S/4HANA
6 1 (0.072%) Sprinklr
Cloud Services
1 140 (10.03%) Azure
2 107 (7.66%) AWS
3 75 (5.37%) Power Platform
4 70 (5.01%) SaaS
5 56 (4.01%) GCP
6 46 (3.30%) Microsoft 365
7 25 (1.79%) Google Analytics
8 20 (1.43%) Dynamics 365
8 20 (1.43%) Serverless
9 19 (1.36%) Figma
10 15 (1.07%) Adobe Analytics
11 14 (1.00%) Salesforce Commerce Cloud
12 13 (0.93%) Cloud Computing
13 11 (0.79%) Boomi
14 10 (0.72%) PowerApps
15 9 (0.64%) Entra ID
16 8 (0.57%) Azure Functions
17 7 (0.50%) Azure Data Factory
17 7 (0.50%) Contentsquare
17 7 (0.50%) Snowflake
Communications & Networking
1 43 (3.08%) 5G
2 41 (2.94%) 4G
3 17 (1.22%) WAN
4 13 (0.93%) Cisco IOS
4 13 (0.93%) DNS
4 13 (0.93%) Firewall
4 13 (0.93%) LAN
4 13 (0.93%) VPN
5 10 (0.72%) Internet
5 10 (0.72%) TCP/IP
6 8 (0.57%) Broadband
6 8 (0.57%) Unified Communications
7 7 (0.50%) Software-Defined Networking
7 7 (0.50%) VoIP
8 6 (0.43%) BGP
8 6 (0.43%) MPLS
8 6 (0.43%) NX-OS
8 6 (0.43%) OSPF
8 6 (0.43%) VXLAN
9 5 (0.36%) Network Security
Database & Business Intelligence
1 96 (6.88%) Data Warehouse
2 76 (5.44%) Oracle Reports
3 75 (5.37%) Enterprise Data Warehouse
4 66 (4.73%) Power BI
5 36 (2.58%) Tableau
6 20 (1.43%) Data Mining
7 19 (1.36%) BusinessObjects
8 14 (1.00%) SQL Server
9 12 (0.86%) Data Lake
10 9 (0.64%) NoSQL
10 9 (0.64%) Relational Database
11 6 (0.43%) Data Vault
11 6 (0.43%) PostgreSQL
11 6 (0.43%) Semantic Layer
12 5 (0.36%) SQL Server Integration Services
13 4 (0.29%) Amazon Redshift
13 4 (0.29%) MongoDB
13 4 (0.29%) MySQL
14 3 (0.21%) Oracle Database 12c
14 3 (0.21%) SAP HANA
Development Applications
1 44 (3.15%) JIRA
2 21 (1.50%) Git
3 17 (1.22%) Jenkins
4 10 (0.72%) GitLab
5 5 (0.36%) Visual Studio
6 4 (0.29%) Atlassian Bamboo
6 4 (0.29%) Spinnaker
6 4 (0.29%) webpack
6 4 (0.29%) Xcode
6 4 (0.29%) YouTrack
7 3 (0.21%) XCTest
7 3 (0.21%) XCUITest
8 2 (0.14%) Bitbucket
8 2 (0.14%) JDeveloper
8 2 (0.14%) Oracle APEX
9 1 (0.072%) Android Studio
9 1 (0.072%) Appium
9 1 (0.072%) Cypress.io
9 1 (0.072%) Mocha
9 1 (0.072%) Selenium
General
1 596 (42.69%) Finance
2 595 (42.62%) Social Skills
3 360 (25.79%) Retail
4 295 (21.13%) Analytical Skills
5 190 (13.61%) Marketing
6 113 (8.09%) Banking
7 97 (6.95%) Organisational Skills
8 84 (6.02%) Inclusion and Diversity
9 77 (5.52%) Military
10 73 (5.23%) Law
11 64 (4.58%) Telecoms
12 54 (3.87%) Presentation Skills
13 44 (3.15%) Electronics
14 39 (2.79%) Influencing Skills
15 35 (2.51%) Games
16 33 (2.36%) Manufacturing
17 26 (1.86%) Advertising
18 19 (1.36%) Financial Institution
18 19 (1.36%) Legal
19 16 (1.15%) Public Sector
Job Titles
1 129 (9.24%) Senior
2 106 (7.59%) Analyst
3 81 (5.80%) Developer
4 80 (5.73%) Sales Executive
5 69 (4.94%) Lead
6 65 (4.66%) Account Executive
7 60 (4.30%) Architect
8 57 (4.08%) Junior
9 56 (4.01%) Technical Support
10 49 (3.51%) Graduate
11 46 (3.30%) Graduate Sales Executive
12 43 (3.08%) Product Manager
13 36 (2.58%) Solutions Architect
14 34 (2.44%) Support Engineer
15 33 (2.36%) Database Engineer
15 33 (2.36%) Support Technician
16 32 (2.29%) Innovation Manager
17 30 (2.15%) Corporate Sales Executive
17 30 (2.15%) Senior Architect
18 28 (2.01%) Software Engineer
Libraries, Frameworks & Software Standards
1 26 (1.86%) REST
2 19 (1.36%) CSS
2 19 (1.36%) HTML
2 19 (1.36%) React
3 18 (1.29%) Spring Boot
4 16 (1.15%) .NET
4 16 (1.15%) Middleware
5 15 (1.07%) scikit-learn
6 13 (0.93%) RESTful
7 12 (0.86%) PySpark
7 12 (0.86%) TensorFlow
8 11 (0.79%) Lightning Web Components
8 11 (0.79%) Spring
9 10 (0.72%) Kafka
9 10 (0.72%) React Native
10 9 (0.64%) Pandas
10 9 (0.64%) RabbitMQ
11 7 (0.50%) GraphQL
11 7 (0.50%) PyTorch
11 7 (0.50%) Redux
Miscellaneous
1 67 (4.80%) Product Ownership
2 57 (4.08%) Data Centre
2 57 (4.08%) Self-Motivation
3 37 (2.65%) Management Information System
4 35 (2.51%) Onboarding
5 27 (1.93%) Mobile App
6 26 (1.86%) Analytical Mindset
7 21 (1.50%) Cloud Native
8 19 (1.36%) Algorithms
9 18 (1.29%) Data Structures
10 17 (1.22%) Enterprise Software
10 17 (1.22%) Public Cloud
11 16 (1.15%) Driving Licence
11 16 (1.15%) Private Cloud
12 14 (1.00%) Social Media
13 12 (0.86%) Marketing Technology
14 10 (0.72%) Renewable Energy
15 9 (0.64%) Credit Risk
16 8 (0.57%) Reinsurance
16 8 (0.57%) Replication
Operating Systems
1 49 (3.51%) Windows
2 22 (1.58%) Android
3 19 (1.36%) Apple iOS
4 16 (1.15%) Windows 10
5 11 (0.79%) Windows Server
6 9 (0.64%) Mac OS
7 7 (0.50%) Linux
8 2 (0.14%) VMS
8 2 (0.14%) Windows 7
8 2 (0.14%) Windows Server 2016
8 2 (0.14%) Windows Server 2019
9 1 (0.072%) AIX
9 1 (0.072%) Solaris
9 1 (0.072%) Windows Server 2012
Processes & Methodologies
1 529 (37.89%) Customer Service
2 367 (26.29%) Coaching
3 324 (23.21%) Agile
4 246 (17.62%) Analytics
5 220 (15.76%) Problem-Solving
6 206 (14.76%) Artificial Intelligence
7 164 (11.75%) Continuous Improvement
8 156 (11.17%) DevOps
9 152 (10.89%) ITIL
10 151 (10.82%) Stakeholder Management
11 150 (10.74%) Decision-Making
12 139 (9.96%) Roadmaps
13 137 (9.81%) Service Management
14 115 (8.24%) Data Management
15 107 (7.66%) Business Development
16 102 (7.31%) Data Modelling
17 97 (6.95%) CRM
17 97 (6.95%) Cybersecurity
18 93 (6.66%) Service Delivery
19 88 (6.30%) User Experience
Programming Languages
1 104 (7.45%) SQL
2 67 (4.80%) Python
3 43 (3.08%) JavaScript
4 35 (2.51%) Java
5 20 (1.43%) VBA
6 18 (1.29%) C#
7 12 (0.86%) Apex Code
8 11 (0.79%) R
9 8 (0.57%) PowerShell
10 7 (0.50%) TypeScript
11 6 (0.43%) Bash
11 6 (0.43%) Kusto Query Language
11 6 (0.43%) PHP
12 5 (0.36%) C++
13 3 (0.21%) Swift
14 2 (0.14%) ABAP
14 2 (0.14%) PL/SQL
14 2 (0.14%) Scala
14 2 (0.14%) SOQL
14 2 (0.14%) SOSL
Qualifications
1 168 (12.03%) Degree
2 117 (8.38%) DBS Check
3 27 (1.93%) Security Cleared
4 25 (1.79%) Master's Degree
4 25 (1.79%) NVQ Level 4
5 17 (1.22%) Azure Certification
6 16 (1.15%) Computer Science Degree
6 16 (1.15%) SC Cleared
7 14 (1.00%) Microsoft Certification
8 8 (0.57%) A+ Certification
8 8 (0.57%) CTC Cleared
9 6 (0.43%) ITIL Certification
9 6 (0.43%) PMI Certification
10 5 (0.36%) AWS Certification
10 5 (0.36%) HNC
10 5 (0.36%) MCSA
10 5 (0.36%) MCSE
10 5 (0.36%) PMP
11 4 (0.29%) CCNA
11 4 (0.29%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 40 (2.87%) SLA
2 34 (2.44%) Accessibility
3 17 (1.22%) GDPR
4 16 (1.15%) QA
5 11 (0.79%) Data Quality
6 5 (0.36%) PMO
7 3 (0.21%) Cyber Essentials
7 3 (0.21%) ISO/IEC 27001
7 3 (0.21%) PCI DSS
8 2 (0.14%) Actionable Recommendations
8 2 (0.14%) COSHH
9 1 (0.072%) COBIT
9 1 (0.072%) GRC
9 1 (0.072%) SOC 2
System Software
1 23 (1.65%) Active Directory
2 19 (1.36%) Docker
3 9 (0.64%) Hyper-V
4 8 (0.57%) VMware Infrastructure
5 1 (0.072%) BitLocker
5 1 (0.072%) Varnish
5 1 (0.072%) VMware ESXi
5 1 (0.072%) VMware NSX
5 1 (0.072%) vSphere
Systems Management
1 45 (3.22%) Kubernetes
2 29 (2.08%) Terraform
3 12 (0.86%) Ansible
4 6 (0.43%) Proxmox
5 5 (0.36%) Argo
6 4 (0.29%) Puppet
6 4 (0.29%) Salt
7 3 (0.21%) Microsoft Intune
8 2 (0.14%) Graylog
8 2 (0.14%) Progress Chef
8 2 (0.14%) Single Sign-On
9 1 (0.072%) FortiGate
9 1 (0.072%) Grafana
9 1 (0.072%) SCCM
9 1 (0.072%) Systems Management Server (SMS)
9 1 (0.072%) vCenter Server
Vendors
1 242 (17.34%) BT
2 233 (16.69%) Microsoft
3 98 (7.02%) Oracle
4 69 (4.94%) Google
5 66 (4.73%) Cisco
6 63 (4.51%) Salesforce
7 48 (3.44%) Adobe
8 46 (3.30%) Dell
9 35 (2.51%) YouTube
10 34 (2.44%) SAP
11 31 (2.22%) ServiceNow
12 23 (1.65%) Facebook
13 15 (1.07%) NetApp
14 12 (0.86%) MuleSoft
15 11 (0.79%) Databricks
15 11 (0.79%) VMware
16 10 (0.72%) Genesys
17 8 (0.57%) Splunk
18 7 (0.50%) Palo Alto
19 6 (0.43%) Citrix