Customer Experience Jobs

Customer Experience (CX)
UK

The table below provides summary statistics for permanent job vacancies requiring Customer Experience skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Customer Experience over the 6 months leading up to 15 June 2025, comparing them to the same period in the previous two years.

6 months to
15 Jun 2025
Same period 2024 Same period 2023
Rank 122 128 110
Rank change year-on-year +6 -18 -29
Permanent jobs citing Customer Experience 1,417 2,289 2,805
As % of all permanent jobs advertised in the UK 2.53% 2.07% 3.06%
As % of the Processes & Methodologies category 2.73% 2.51% 3.20%
Number of salaries quoted 647 1,333 1,285
10th Percentile £24,000 £26,500 £31,000
25th Percentile £29,000 £35,700 £42,500
Median annual salary (50th Percentile) £32,951 £45,000 £60,000
Median % change year-on-year -26.78% -25.00% -
75th Percentile £63,750 £67,500 £77,715
90th Percentile £88,750 £90,000 £90,000
UK excluding London median annual salary £32,851 £40,000 £52,000
% change year-on-year -17.87% -23.08% -5.45%

All Process and Methodology Skills
UK

Customer Experience falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 51,935 91,102 87,576
As % of all permanent jobs advertised in the UK 92.69% 82.46% 95.42%
Number of salaries quoted 26,000 62,815 53,361
10th Percentile £28,000 £29,750 £33,750
25th Percentile £40,000 £40,000 £45,000
Median annual salary (50th Percentile) £55,015 £55,000 £60,800
Median % change year-on-year +0.03% -9.54% +1.33%
75th Percentile £75,000 £72,500 £81,250
90th Percentile £97,500 £92,145 £100,000
UK excluding London median annual salary £50,055 £50,000 £55,000
% change year-on-year +0.11% -9.09% +4.76%

Customer Experience
Job Vacancy Trend

Job postings citing Customer Experience as a proportion of all IT jobs advertised.

Job vacancy trend for Customer Experience in the UK

Customer Experience
Salary Trend

3-month moving average salary quoted in jobs citing Customer Experience.

Salary trend for Customer Experience in the UK

Customer Experience
Salary Histogram

Salary distribution for jobs citing Customer Experience over the 6 months to 15 June 2025.

Salary histogram for Customer Experience in the UK

Customer Experience
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Experience within the UK over the 6 months to 15 June 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
UK excluding London +31 1,058 £32,851 -17.87% 1,451
England -27 1,046 £40,000 -11.11% 2,845
Work from Home -37 420 £40,000 -5.88% 1,188
London -36 306 £65,000 +4.00% 1,771
Scotland +163 301 £32,851 -45.25% 59
South East +6 238 £25,500 -32.89% 662
North of England -54 160 £35,250 -17.54% 288
South West +114 148 £35,000 -22.22% 90
East of England +66 104 £32,500 -31.58% 95
North West -60 95 £35,000 -6.67% 158
Midlands -90 88 £38,750 -9.88% 194
East Midlands +11 51 £32,500 -27.78% 89
Yorkshire -29 38 £40,000 -9.09% 102
West Midlands -89 36 £45,000 +16.13% 102
North East +39 27 £32,851 -34.30% 31
Wales -3 21 £32,851 -12.40% 27
Northern Ireland -3 7 £32,851 -6.14% 33

Customer Experience
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 75 (5.29%) Oracle Application Server
2 18 (1.27%) CMS
3 16 (1.13%) Confluence
3 16 (1.13%) SharePoint
4 14 (0.99%) Microsoft Exchange
5 7 (0.49%) Adobe Experience Manager
5 7 (0.49%) IBM Domino
6 3 (0.21%) Apache Spark
7 2 (0.14%) CoreMedia CMS
7 2 (0.14%) JOnAS
7 2 (0.14%) NetWeaver
7 2 (0.14%) Oracle SOA Suite
7 2 (0.14%) SAS
7 2 (0.14%) Sitecore CMS
7 2 (0.14%) WebLogic
7 2 (0.14%) WordPress
8 1 (0.071%) Apache
8 1 (0.071%) CICS
8 1 (0.071%) Mule
8 1 (0.071%) Umbraco
Applications
1 112 (7.90%) Microsoft Office
2 89 (6.28%) Microsoft Excel
3 29 (2.05%) Microsoft PowerPoint
4 12 (0.85%) Maya
5 7 (0.49%) Microsoft Project
6 5 (0.35%) Adobe XD
6 5 (0.35%) Sketch
7 4 (0.28%) Adobe Creative Suite
7 4 (0.28%) Adobe Illustrator
7 4 (0.28%) Chatbot
7 4 (0.28%) Photoshop
8 3 (0.21%) Adobe After Effects
8 3 (0.21%) InDesign
8 3 (0.21%) Spreadsheet
8 3 (0.21%) UserZoom
9 2 (0.14%) Acrobat
9 2 (0.14%) Adobe Premiere
Business Applications
1 27 (1.91%) Dynamics CRM
2 16 (1.13%) OpenText VIM for SAP
2 16 (1.13%) SAP FI
3 4 (0.28%) Salesforce CRM
3 4 (0.28%) Shopify
4 3 (0.21%) Magento
4 3 (0.21%) NetSuite
4 3 (0.21%) Oracle BPM
4 3 (0.21%) SAP CX
5 1 (0.071%) Adobe Campaign
5 1 (0.071%) Payment Gateway
5 1 (0.071%) Raiser’s Edge
5 1 (0.071%) SAP BPC
5 1 (0.071%) SAP S/4HANA
5 1 (0.071%) Sprinklr
Cloud Services
1 139 (9.81%) Azure
2 107 (7.55%) AWS
3 76 (5.36%) Power Platform
4 70 (4.94%) SaaS
5 56 (3.95%) GCP
6 52 (3.67%) Microsoft 365
7 25 (1.76%) Google Analytics
8 21 (1.48%) Dynamics 365
8 21 (1.48%) Serverless
9 20 (1.41%) Figma
10 18 (1.27%) Entra ID
11 15 (1.06%) Adobe Analytics
12 14 (0.99%) Salesforce Commerce Cloud
13 13 (0.92%) Cloud Computing
14 11 (0.78%) Boomi
15 10 (0.71%) PowerApps
16 9 (0.64%) Azure Functions
17 8 (0.56%) Contentsquare
18 7 (0.49%) Azure App Service
18 7 (0.49%) Azure Sentinel
Communications & Networking
1 44 (3.11%) 5G
2 41 (2.89%) 4G
3 17 (1.20%) WAN
4 13 (0.92%) Cisco IOS
4 13 (0.92%) DNS
4 13 (0.92%) Firewall
4 13 (0.92%) LAN
4 13 (0.92%) VPN
5 10 (0.71%) Internet
5 10 (0.71%) TCP/IP
6 8 (0.56%) Broadband
6 8 (0.56%) Unified Communications
7 7 (0.49%) Software-Defined Networking
7 7 (0.49%) VoIP
8 6 (0.42%) BGP
8 6 (0.42%) MPLS
8 6 (0.42%) NX-OS
8 6 (0.42%) OSPF
8 6 (0.42%) VXLAN
9 5 (0.35%) Network Security
Database & Business Intelligence
1 94 (6.63%) Data Warehouse
2 75 (5.29%) Enterprise Data Warehouse
2 75 (5.29%) Oracle Reports
3 67 (4.73%) Power BI
4 35 (2.47%) Tableau
5 20 (1.41%) Data Mining
6 18 (1.27%) BusinessObjects
7 14 (0.99%) SQL Server
8 12 (0.85%) Data Lake
9 9 (0.64%) Relational Database
10 8 (0.56%) NoSQL
11 6 (0.42%) Data Vault
11 6 (0.42%) PostgreSQL
11 6 (0.42%) Semantic Layer
12 5 (0.35%) SQL Server Integration Services
13 4 (0.28%) Amazon Redshift
13 4 (0.28%) MongoDB
13 4 (0.28%) MySQL
14 3 (0.21%) Oracle Database
14 3 (0.21%) Oracle Database 12c
Development Applications
1 43 (3.03%) JIRA
2 19 (1.34%) Git
3 17 (1.20%) Jenkins
4 10 (0.71%) GitLab
5 5 (0.35%) Visual Studio
6 4 (0.28%) Atlassian Bamboo
6 4 (0.28%) Spinnaker
6 4 (0.28%) webpack
6 4 (0.28%) Xcode
6 4 (0.28%) YouTrack
7 3 (0.21%) XCTest
7 3 (0.21%) XCUITest
8 2 (0.14%) Bitbucket
8 2 (0.14%) JDeveloper
8 2 (0.14%) Oracle APEX
9 1 (0.071%) Android Studio
9 1 (0.071%) Appium
9 1 (0.071%) Cypress.io
9 1 (0.071%) Mocha
9 1 (0.071%) Selenium
General
1 604 (42.63%) Social Skills
2 601 (42.41%) Finance
3 361 (25.48%) Retail
4 297 (20.96%) Analytical Skills
5 192 (13.55%) Marketing
6 112 (7.90%) Banking
7 97 (6.85%) Organisational Skills
8 88 (6.21%) Inclusion and Diversity
9 77 (5.43%) Military
10 76 (5.36%) Law
11 67 (4.73%) Telecoms
12 55 (3.88%) Presentation Skills
13 44 (3.11%) Electronics
14 39 (2.75%) Influencing Skills
15 37 (2.61%) Games
16 33 (2.33%) Manufacturing
17 27 (1.91%) Advertising
18 20 (1.41%) Legal
19 19 (1.34%) Financial Institution
20 17 (1.20%) Back Office
Job Titles
1 134 (9.46%) Senior
2 108 (7.62%) Analyst
3 83 (5.86%) Sales Executive
4 80 (5.65%) Developer
5 73 (5.15%) Lead
6 69 (4.87%) Account Executive
7 61 (4.30%) Architect
8 59 (4.16%) Junior
9 57 (4.02%) Technical Support
10 49 (3.46%) Graduate
11 46 (3.25%) Graduate Sales Executive
12 43 (3.03%) Product Manager
13 41 (2.89%) Support Technician
14 38 (2.68%) Solutions Architect
15 35 (2.47%) Support Engineer
16 33 (2.33%) Database Engineer
17 32 (2.26%) Innovation Manager
17 32 (2.26%) Senior Architect
18 30 (2.12%) Corporate Sales Executive
19 28 (1.98%) Software Engineer
Libraries, Frameworks & Software Standards
1 26 (1.83%) REST
2 19 (1.34%) React
3 18 (1.27%) CSS
3 18 (1.27%) HTML
3 18 (1.27%) Spring Boot
4 16 (1.13%) .NET
4 16 (1.13%) Middleware
5 13 (0.92%) RESTful
5 13 (0.92%) scikit-learn
6 12 (0.85%) PySpark
7 11 (0.78%) Lightning Web Components
7 11 (0.78%) Spring
8 10 (0.71%) Kafka
8 10 (0.71%) React Native
8 10 (0.71%) TensorFlow
9 9 (0.64%) Pandas
9 9 (0.64%) RabbitMQ
10 7 (0.49%) GraphQL
10 7 (0.49%) Redux
11 6 (0.42%) .NET Core
Miscellaneous
1 68 (4.80%) Product Ownership
2 57 (4.02%) Data Centre
3 56 (3.95%) Self-Motivation
4 37 (2.61%) Management Information System
5 36 (2.54%) Onboarding
6 28 (1.98%) Analytical Mindset
7 26 (1.83%) Mobile App
8 24 (1.69%) Cloud Native
9 18 (1.27%) Data Structures
10 17 (1.20%) Algorithms
10 17 (1.20%) Driving Licence
10 17 (1.20%) Enterprise Software
10 17 (1.20%) Public Cloud
11 16 (1.13%) Private Cloud
12 14 (0.99%) Social Media
13 12 (0.85%) Marketing Technology
14 11 (0.78%) Renewable Energy
14 11 (0.78%) Virtual Team
15 9 (0.64%) Credit Risk
15 9 (0.64%) Reinsurance
Operating Systems
1 58 (4.09%) Windows
2 25 (1.76%) Windows 10
3 22 (1.55%) Android
4 19 (1.34%) Apple iOS
5 11 (0.78%) Windows Server
6 9 (0.64%) Mac OS
7 7 (0.49%) Linux
8 2 (0.14%) VMS
8 2 (0.14%) Windows 7
8 2 (0.14%) Windows Server 2016
8 2 (0.14%) Windows Server 2019
9 1 (0.071%) AIX
9 1 (0.071%) Solaris
9 1 (0.071%) Windows Server 2012
Processes & Methodologies
1 546 (38.53%) Customer Service
2 372 (26.25%) Coaching
3 322 (22.72%) Agile
4 256 (18.07%) Analytics
5 222 (15.67%) Problem-Solving
6 204 (14.40%) Artificial Intelligence
7 174 (12.28%) Continuous Improvement
8 161 (11.36%) ITIL
9 155 (10.94%) DevOps
10 153 (10.80%) Decision-Making
10 153 (10.80%) Stakeholder Management
11 142 (10.02%) Roadmaps
12 138 (9.74%) Service Management
13 114 (8.05%) Data Management
14 113 (7.97%) Business Development
15 105 (7.41%) Cybersecurity
16 104 (7.34%) CRM
17 101 (7.13%) Data Modelling
18 90 (6.35%) Service Delivery
19 89 (6.28%) User Experience
Programming Languages
1 106 (7.48%) SQL
2 68 (4.80%) Python
3 43 (3.03%) JavaScript
4 34 (2.40%) Java
5 20 (1.41%) VBA
6 18 (1.27%) C#
7 12 (0.85%) Apex Code
8 10 (0.71%) R
9 9 (0.64%) PowerShell
10 7 (0.49%) Kusto Query Language
10 7 (0.49%) TypeScript
11 6 (0.42%) Bash
11 6 (0.42%) PHP
12 5 (0.35%) C++
13 3 (0.21%) Swift
14 2 (0.14%) ABAP
14 2 (0.14%) MATLAB
14 2 (0.14%) PL/SQL
14 2 (0.14%) SOQL
14 2 (0.14%) SOSL
Qualifications
1 178 (12.56%) Degree
2 116 (8.19%) DBS Check
3 35 (2.47%) Security Cleared
4 25 (1.76%) NVQ Level 4
5 24 (1.69%) SC Cleared
6 22 (1.55%) Master's Degree
7 17 (1.20%) Azure Certification
8 16 (1.13%) Computer Science Degree
8 16 (1.13%) CTC Cleared
9 15 (1.06%) Microsoft Certification
10 9 (0.64%) A+ Certification
11 7 (0.49%) ITIL Certification
12 6 (0.42%) ACCA
12 6 (0.42%) HNC
12 6 (0.42%) PMI Certification
13 5 (0.35%) AWS Certification
13 5 (0.35%) CIMA
13 5 (0.35%) MCSA
13 5 (0.35%) MCSE
13 5 (0.35%) PMP
Quality Assurance & Compliance
1 48 (3.39%) SLA
2 35 (2.47%) Accessibility
3 18 (1.27%) GDPR
4 16 (1.13%) QA
5 11 (0.78%) Data Quality
6 5 (0.35%) PMO
7 3 (0.21%) Cyber Essentials
7 3 (0.21%) PCI DSS
8 2 (0.14%) Actionable Recommendations
8 2 (0.14%) COSHH
8 2 (0.14%) ISO/IEC 27001
9 1 (0.071%) COBIT
9 1 (0.071%) GAAP
9 1 (0.071%) GRC
9 1 (0.071%) IFRS
9 1 (0.071%) SOC 2
9 1 (0.071%) WCAG
System Software
1 23 (1.62%) Active Directory
2 19 (1.34%) Docker
3 9 (0.64%) Hyper-V
4 8 (0.56%) VMware Infrastructure
5 1 (0.071%) BitLocker
5 1 (0.071%) Varnish
5 1 (0.071%) VMware ESXi
5 1 (0.071%) VMware NSX
5 1 (0.071%) vSphere
Systems Management
1 44 (3.11%) Kubernetes
2 29 (2.05%) Terraform
3 12 (0.85%) Ansible
4 6 (0.42%) Proxmox
5 5 (0.35%) Argo
6 4 (0.28%) Microsoft Intune
6 4 (0.28%) Puppet
6 4 (0.28%) Salt
7 2 (0.14%) Graylog
7 2 (0.14%) Progress Chef
7 2 (0.14%) SCCM
7 2 (0.14%) Single Sign-On
7 2 (0.14%) Systems Management Server (SMS)
8 1 (0.071%) FortiGate
8 1 (0.071%) Grafana
8 1 (0.071%) vCenter Server
Vendors
1 244 (17.22%) Microsoft
2 243 (17.15%) BT
3 97 (6.85%) Oracle
4 74 (5.22%) Cisco
5 70 (4.94%) Google
6 62 (4.38%) Salesforce
7 49 (3.46%) Adobe
8 48 (3.39%) Dell
9 36 (2.54%) YouTube
10 35 (2.47%) SAP
11 28 (1.98%) ServiceNow
12 22 (1.55%) Facebook
13 15 (1.06%) NetApp
14 12 (0.85%) MuleSoft
15 11 (0.78%) Databricks
15 11 (0.78%) VMware
16 9 (0.64%) Genesys
16 9 (0.64%) Splunk
17 7 (0.49%) Palo Alto
18 6 (0.42%) Citrix