Customer Experience Jobs

Customer Experience (CX)
UK

The table below provides summary statistics for permanent job vacancies requiring Customer Experience skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Customer Experience over the 6 months leading up to 11 June 2025, comparing them to the same period in the previous two years.

6 months to
11 Jun 2025
Same period 2024 Same period 2023
Rank 125 128 109
Rank change year-on-year +3 -19 -28
Permanent jobs citing Customer Experience 1,394 2,272 2,916
As % of all permanent jobs advertised in the UK 2.49% 2.08% 3.14%
As % of the Processes & Methodologies category 2.68% 2.52% 3.29%
Number of salaries quoted 637 1,335 1,297
10th Percentile £24,000 £26,500 £30,362
25th Percentile £29,000 £35,700 £42,500
Median annual salary (50th Percentile) £32,951 £45,000 £60,000
Median % change year-on-year -26.78% -25.00% -
75th Percentile £64,875 £67,500 £77,715
90th Percentile £90,000 £90,000 £91,250
UK excluding London median annual salary £32,851 £40,000 £51,000
% change year-on-year -17.87% -21.57% -7.27%

All Process and Methodology Skills
UK

Customer Experience falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 51,992 90,272 88,628
As % of all permanent jobs advertised in the UK 92.87% 82.80% 95.43%
Number of salaries quoted 25,976 62,401 53,795
10th Percentile £28,250 £29,605 £33,838
25th Percentile £40,000 £40,000 £45,000
Median annual salary (50th Percentile) £56,000 £55,000 £60,800
Median % change year-on-year +1.82% -9.54% +1.33%
75th Percentile £75,000 £72,500 £81,250
90th Percentile £97,500 £92,500 £100,000
UK excluding London median annual salary £50,055 £50,000 £55,000
% change year-on-year +0.11% -9.09% +4.76%

Customer Experience
Job Vacancy Trend

Job postings citing Customer Experience as a proportion of all IT jobs advertised.

Job vacancy trend for Customer Experience in the UK

Customer Experience
Salary Trend

3-month moving average salary quoted in jobs citing Customer Experience.

Salary trend for Customer Experience in the UK

Customer Experience
Salary Histogram

Salary distribution for jobs citing Customer Experience over the 6 months to 11 June 2025.

Salary histogram for Customer Experience in the UK

Customer Experience
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Experience within the UK over the 6 months to 11 June 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
UK excluding London +29 1,045 £32,851 -17.87% 1,285
England -37 1,025 £40,000 -11.11% 2,451
Work from Home -32 409 £40,175 -5.47% 1,025
Scotland +154 302 £32,851 -45.25% 67
London -46 298 £65,000 +4.21% 1,404
South East +3 234 £25,500 -32.89% 492
North of England -63 160 £37,000 -13.95% 291
South West +107 140 £35,000 -22.22% 93
East of England +61 103 £32,500 -31.58% 93
North West -55 97 £35,500 -5.96% 152
Midlands -77 88 £38,750 -9.88% 183
East Midlands +8 51 £32,500 -27.78% 89
Yorkshire -26 38 £40,000 -9.09% 108
West Midlands -87 36 £45,000 +12.50% 92
North East +33 25 £32,851 -34.30% 33
Wales -4 20 £32,851 -12.40% 35
Northern Ireland +4 7 £32,851 -6.14% 31

Customer Experience
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 75 (5.38%) Oracle Application Server
2 20 (1.43%) CMS
3 16 (1.15%) Confluence
3 16 (1.15%) SharePoint
4 13 (0.93%) Microsoft Exchange
5 7 (0.50%) IBM Domino
6 6 (0.43%) Adobe Experience Manager
7 3 (0.22%) Apache Spark
8 2 (0.14%) CoreMedia CMS
8 2 (0.14%) JOnAS
8 2 (0.14%) NetWeaver
8 2 (0.14%) Oracle SOA Suite
8 2 (0.14%) SAS
8 2 (0.14%) Sitecore CMS
8 2 (0.14%) WebLogic
8 2 (0.14%) WordPress
9 1 (0.072%) Apache
9 1 (0.072%) CICS
9 1 (0.072%) Mule
9 1 (0.072%) Umbraco
Applications
1 102 (7.32%) Microsoft Office
2 84 (6.03%) Microsoft Excel
3 28 (2.01%) Microsoft PowerPoint
4 12 (0.86%) Maya
5 7 (0.50%) Microsoft Project
6 5 (0.36%) Adobe XD
6 5 (0.36%) Chatbot
6 5 (0.36%) Sketch
7 4 (0.29%) Adobe Creative Suite
7 4 (0.29%) Adobe Illustrator
7 4 (0.29%) Photoshop
8 3 (0.22%) Adobe After Effects
8 3 (0.22%) InDesign
8 3 (0.22%) Spreadsheet
8 3 (0.22%) UserZoom
9 2 (0.14%) Acrobat
9 2 (0.14%) Adobe Premiere
10 1 (0.072%) MS Visio
Business Applications
1 24 (1.72%) Dynamics CRM
2 16 (1.15%) OpenText VIM for SAP
2 16 (1.15%) SAP FI
3 4 (0.29%) Salesforce CRM
3 4 (0.29%) Shopify
4 3 (0.22%) Magento
4 3 (0.22%) Oracle BPM
4 3 (0.22%) SAP CX
5 2 (0.14%) NetSuite
6 1 (0.072%) Payment Gateway
6 1 (0.072%) Raiser’s Edge
6 1 (0.072%) SAP BPC
6 1 (0.072%) SAP S/4HANA
6 1 (0.072%) Sprinklr
Cloud Services
1 138 (9.90%) Azure
2 106 (7.60%) AWS
3 74 (5.31%) Power Platform
4 70 (5.02%) SaaS
5 55 (3.95%) GCP
6 46 (3.30%) Microsoft 365
7 25 (1.79%) Google Analytics
8 20 (1.43%) Dynamics 365
8 20 (1.43%) Serverless
9 19 (1.36%) Figma
10 15 (1.08%) Adobe Analytics
11 14 (1.00%) Salesforce Commerce Cloud
12 13 (0.93%) Cloud Computing
13 11 (0.79%) Boomi
14 10 (0.72%) PowerApps
15 9 (0.65%) Entra ID
16 8 (0.57%) Azure Functions
17 7 (0.50%) Contentsquare
17 7 (0.50%) OpenShift
17 7 (0.50%) Snowflake
Communications & Networking
1 43 (3.08%) 5G
2 41 (2.94%) 4G
3 17 (1.22%) WAN
4 13 (0.93%) Cisco IOS
4 13 (0.93%) DNS
4 13 (0.93%) Firewall
4 13 (0.93%) LAN
4 13 (0.93%) VPN
5 10 (0.72%) Internet
5 10 (0.72%) TCP/IP
6 8 (0.57%) Broadband
6 8 (0.57%) Unified Communications
7 7 (0.50%) Software-Defined Networking
7 7 (0.50%) VoIP
8 6 (0.43%) BGP
8 6 (0.43%) MPLS
8 6 (0.43%) NX-OS
8 6 (0.43%) OSPF
8 6 (0.43%) VXLAN
9 5 (0.36%) Network Security
Database & Business Intelligence
1 94 (6.74%) Data Warehouse
2 75 (5.38%) Enterprise Data Warehouse
2 75 (5.38%) Oracle Reports
3 65 (4.66%) Power BI
4 34 (2.44%) Tableau
5 20 (1.43%) Data Mining
6 18 (1.29%) BusinessObjects
7 14 (1.00%) SQL Server
8 12 (0.86%) Data Lake
9 9 (0.65%) Relational Database
10 8 (0.57%) NoSQL
11 6 (0.43%) Data Vault
11 6 (0.43%) PostgreSQL
11 6 (0.43%) Semantic Layer
12 5 (0.36%) SQL Server Integration Services
13 4 (0.29%) Amazon Redshift
13 4 (0.29%) MongoDB
13 4 (0.29%) MySQL
14 3 (0.22%) Oracle Database
14 3 (0.22%) Oracle Database 12c
Development Applications
1 43 (3.08%) JIRA
2 21 (1.51%) Git
3 17 (1.22%) Jenkins
4 10 (0.72%) GitLab
5 5 (0.36%) Visual Studio
6 4 (0.29%) Atlassian Bamboo
6 4 (0.29%) Spinnaker
6 4 (0.29%) webpack
6 4 (0.29%) Xcode
6 4 (0.29%) YouTrack
7 3 (0.22%) XCTest
7 3 (0.22%) XCUITest
8 2 (0.14%) Bitbucket
8 2 (0.14%) JDeveloper
8 2 (0.14%) Oracle APEX
9 1 (0.072%) Android Studio
9 1 (0.072%) Appium
9 1 (0.072%) Cypress.io
9 1 (0.072%) Mocha
9 1 (0.072%) Selenium
General
1 596 (42.75%) Finance
2 593 (42.54%) Social Skills
3 360 (25.82%) Retail
4 294 (21.09%) Analytical Skills
5 190 (13.63%) Marketing
6 112 (8.03%) Banking
7 97 (6.96%) Organisational Skills
8 84 (6.03%) Inclusion and Diversity
9 77 (5.52%) Military
10 73 (5.24%) Law
11 64 (4.59%) Telecoms
12 56 (4.02%) Presentation Skills
13 44 (3.16%) Electronics
14 38 (2.73%) Influencing Skills
15 35 (2.51%) Games
16 33 (2.37%) Manufacturing
17 26 (1.87%) Advertising
18 19 (1.36%) Financial Institution
19 18 (1.29%) Legal
20 16 (1.15%) Public Sector
Job Titles
1 130 (9.33%) Senior
2 105 (7.53%) Analyst
3 81 (5.81%) Sales Executive
4 80 (5.74%) Developer
5 69 (4.95%) Lead
6 67 (4.81%) Account Executive
7 59 (4.23%) Architect
8 58 (4.16%) Junior
9 56 (4.02%) Technical Support
10 49 (3.52%) Graduate
11 46 (3.30%) Graduate Sales Executive
12 43 (3.08%) Product Manager
13 36 (2.58%) Solutions Architect
14 34 (2.44%) Support Engineer
15 33 (2.37%) Database Engineer
15 33 (2.37%) Support Technician
16 32 (2.30%) Innovation Manager
17 30 (2.15%) Corporate Sales Executive
17 30 (2.15%) Senior Architect
18 28 (2.01%) Software Engineer
Libraries, Frameworks & Software Standards
1 26 (1.87%) REST
2 19 (1.36%) CSS
2 19 (1.36%) HTML
2 19 (1.36%) React
3 18 (1.29%) Spring Boot
4 16 (1.15%) .NET
4 16 (1.15%) Middleware
5 15 (1.08%) scikit-learn
6 13 (0.93%) RESTful
7 12 (0.86%) PySpark
7 12 (0.86%) TensorFlow
8 11 (0.79%) Lightning Web Components
8 11 (0.79%) Spring
9 10 (0.72%) Kafka
9 10 (0.72%) React Native
10 9 (0.65%) Pandas
10 9 (0.65%) RabbitMQ
11 7 (0.50%) GraphQL
11 7 (0.50%) PyTorch
11 7 (0.50%) Redux
Miscellaneous
1 67 (4.81%) Product Ownership
2 57 (4.09%) Data Centre
2 57 (4.09%) Self-Motivation
3 37 (2.65%) Management Information System
4 35 (2.51%) Onboarding
5 27 (1.94%) Mobile App
6 26 (1.87%) Analytical Mindset
7 21 (1.51%) Cloud Native
8 19 (1.36%) Algorithms
9 18 (1.29%) Data Structures
10 17 (1.22%) Enterprise Software
10 17 (1.22%) Public Cloud
11 16 (1.15%) Driving Licence
11 16 (1.15%) Private Cloud
12 14 (1.00%) Social Media
13 12 (0.86%) Marketing Technology
14 10 (0.72%) Renewable Energy
14 10 (0.72%) Virtual Team
15 9 (0.65%) Credit Risk
16 8 (0.57%) Replication
Operating Systems
1 49 (3.52%) Windows
2 22 (1.58%) Android
3 19 (1.36%) Apple iOS
4 16 (1.15%) Windows 10
5 11 (0.79%) Windows Server
6 9 (0.65%) Mac OS
7 7 (0.50%) Linux
8 2 (0.14%) VMS
8 2 (0.14%) Windows 7
8 2 (0.14%) Windows Server 2016
8 2 (0.14%) Windows Server 2019
9 1 (0.072%) AIX
9 1 (0.072%) Solaris
9 1 (0.072%) Windows Server 2012
Processes & Methodologies
1 529 (37.95%) Customer Service
2 368 (26.40%) Coaching
3 323 (23.17%) Agile
4 243 (17.43%) Analytics
5 219 (15.71%) Problem-Solving
6 205 (14.71%) Artificial Intelligence
7 164 (11.76%) Continuous Improvement
8 155 (11.12%) DevOps
9 152 (10.90%) ITIL
10 151 (10.83%) Stakeholder Management
11 150 (10.76%) Decision-Making
12 139 (9.97%) Roadmaps
13 137 (9.83%) Service Management
14 114 (8.18%) Data Management
15 107 (7.68%) Business Development
16 101 (7.25%) Data Modelling
17 97 (6.96%) CRM
17 97 (6.96%) Cybersecurity
18 93 (6.67%) Service Delivery
19 88 (6.31%) User Experience
Programming Languages
1 102 (7.32%) SQL
2 66 (4.73%) Python
3 43 (3.08%) JavaScript
4 34 (2.44%) Java
5 20 (1.43%) VBA
6 18 (1.29%) C#
7 12 (0.86%) Apex Code
8 10 (0.72%) R
9 8 (0.57%) PowerShell
10 7 (0.50%) TypeScript
11 6 (0.43%) Bash
11 6 (0.43%) Kusto Query Language
11 6 (0.43%) PHP
12 5 (0.36%) C++
13 3 (0.22%) Swift
14 2 (0.14%) ABAP
14 2 (0.14%) MATLAB
14 2 (0.14%) PL/SQL
14 2 (0.14%) SOQL
14 2 (0.14%) SOSL
Qualifications
1 168 (12.05%) Degree
2 117 (8.39%) DBS Check
3 27 (1.94%) Security Cleared
4 25 (1.79%) NVQ Level 4
5 24 (1.72%) Master's Degree
6 17 (1.22%) Azure Certification
7 16 (1.15%) Computer Science Degree
7 16 (1.15%) SC Cleared
8 14 (1.00%) Microsoft Certification
9 8 (0.57%) A+ Certification
9 8 (0.57%) CTC Cleared
10 6 (0.43%) ITIL Certification
10 6 (0.43%) PMI Certification
11 5 (0.36%) AWS Certification
11 5 (0.36%) HNC
11 5 (0.36%) MCSA
11 5 (0.36%) MCSE
11 5 (0.36%) PMP
12 4 (0.29%) CCNA
12 4 (0.29%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 40 (2.87%) SLA
2 34 (2.44%) Accessibility
3 17 (1.22%) GDPR
4 16 (1.15%) QA
5 11 (0.79%) Data Quality
6 5 (0.36%) PMO
7 3 (0.22%) Cyber Essentials
7 3 (0.22%) PCI DSS
8 2 (0.14%) Actionable Recommendations
8 2 (0.14%) COSHH
8 2 (0.14%) ISO/IEC 27001
9 1 (0.072%) COBIT
9 1 (0.072%) GRC
9 1 (0.072%) SOC 2
System Software
1 23 (1.65%) Active Directory
2 19 (1.36%) Docker
3 9 (0.65%) Hyper-V
4 8 (0.57%) VMware Infrastructure
5 1 (0.072%) BitLocker
5 1 (0.072%) Varnish
5 1 (0.072%) VMware ESXi
5 1 (0.072%) VMware NSX
5 1 (0.072%) vSphere
Systems Management
1 45 (3.23%) Kubernetes
2 29 (2.08%) Terraform
3 12 (0.86%) Ansible
4 6 (0.43%) Proxmox
5 5 (0.36%) Argo
6 4 (0.29%) Puppet
6 4 (0.29%) Salt
7 3 (0.22%) Microsoft Intune
8 2 (0.14%) Graylog
8 2 (0.14%) Progress Chef
8 2 (0.14%) Single Sign-On
9 1 (0.072%) FortiGate
9 1 (0.072%) Grafana
9 1 (0.072%) SCCM
9 1 (0.072%) Systems Management Server (SMS)
9 1 (0.072%) vCenter Server
Vendors
1 242 (17.36%) BT
2 231 (16.57%) Microsoft
3 97 (6.96%) Oracle
4 69 (4.95%) Google
5 66 (4.73%) Cisco
6 63 (4.52%) Salesforce
7 48 (3.44%) Adobe
7 48 (3.44%) Dell
8 35 (2.51%) YouTube
9 34 (2.44%) SAP
10 30 (2.15%) ServiceNow
11 23 (1.65%) Facebook
12 15 (1.08%) NetApp
13 12 (0.86%) MuleSoft
14 11 (0.79%) Databricks
14 11 (0.79%) VMware
15 9 (0.65%) Genesys
16 8 (0.57%) Splunk
17 7 (0.50%) Palo Alto
18 6 (0.43%) Citrix