Customer Experience Jobs

Customer Experience (CX)
UK

The table below provides summary statistics for permanent job vacancies requiring Customer Experience skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Customer Experience over the 6 months leading up to 23 June 2024, comparing them to the same period in the previous two years.

6 months to
23 Jun 2024
Same period 2023 Same period 2022
Rank 128 106 80
Rank change year-on-year -22 -26 +64
Permanent jobs citing Customer Experience 2,282 2,888 7,419
As % of all permanent jobs advertised in the UK 2.08% 3.12% 4.29%
As % of the Processes & Methodologies category 2.51% 3.27% 4.48%
Number of salaries quoted 1,333 1,297 2,411
10th Percentile £26,500 £31,000 £33,750
25th Percentile £35,700 £42,500 £46,250
Median annual salary (50th Percentile) £45,000 £60,249 £60,000
Median % change year-on-year -25.31% +0.42% +4.35%
75th Percentile £67,500 £77,715 £82,500
90th Percentile £90,000 £91,250 £90,000
UK excluding London median annual salary £40,000 £52,000 £55,000
% change year-on-year -23.08% -5.45% +10.00%

All Process and Methodology Skills
UK

Customer Experience falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 90,810 88,242 165,721
As % of all permanent jobs advertised in the UK 82.65% 95.42% 95.92%
Number of salaries quoted 62,635 53,650 83,244
10th Percentile £29,750 £33,818 £33,500
25th Percentile £40,000 £45,000 £43,896
Median annual salary (50th Percentile) £55,000 £60,899 £60,000
Median % change year-on-year -9.69% +1.50% +9.09%
75th Percentile £72,500 £81,250 £80,000
90th Percentile £92,500 £100,000 £96,250
UK excluding London median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% +8.81%

Customer Experience
Job Vacancy Trend

Job postings citing Customer Experience as a proportion of all IT jobs advertised.

Job vacancy trend for Customer Experience in the UK

Customer Experience
Salary Trend

3-month moving average salary quoted in jobs citing Customer Experience.

Salary trend for Customer Experience in the UK

Customer Experience
Salary Histogram

Salary distribution for jobs citing Customer Experience over the 6 months to 23 June 2024.

Salary histogram for Customer Experience in the UK

Customer Experience
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Experience within the UK over the 6 months to 23 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -25 2,009 £45,000 -25.00% 444
UK excluding London -32 1,530 £40,000 -23.08% 315
Work from Home -53 843 £42,500 -36.14% 244
London -12 653 £62,500 -10.00% 156
South East +15 396 £38,000 -19.58% 85
Midlands +54 387 £43,500 -13.00% 55
North of England -73 363 £43,000 -29.91% 93
West Midlands +64 285 £40,000 -20.00% 36
North West -20 190 £37,500 -50.00% 60
Yorkshire -70 136 £44,000 -20.00% 19
South West -54 132 £45,000 +11.51% 39
East Midlands +16 101 £45,000 -10.00% 19
Scotland -94 92 £60,000 -13.60% 13
East of England -29 71 £47,500 -5.00% 39
Wales +26 69 £37,500 +36.36% 8
Northern Ireland +61 49 £35,000 -30.00% 3
North East +6 41 £50,000 +14.29% 15

Customer Experience
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 83 (3.64%) SharePoint
2 57 (2.50%) Microsoft Exchange
3 29 (1.27%) SAS
4 22 (0.96%) Confluence
5 18 (0.79%) CMS
6 17 (0.74%) WordPress
7 13 (0.57%) Apache Spark
8 11 (0.48%) Apache
8 11 (0.48%) Umbraco
9 8 (0.35%) Apache Airflow
10 7 (0.31%) Adobe Experience Manager
11 6 (0.26%) Drupal
11 6 (0.26%) IBM Domino
12 4 (0.18%) JBoss
13 3 (0.13%) GlassFish
13 3 (0.13%) Moodle
13 3 (0.13%) Tomcat
14 2 (0.088%) IIS
14 2 (0.088%) Oracle Workflow
15 1 (0.044%) Headless CMS
Applications
1 362 (15.86%) Microsoft Office
2 297 (13.01%) Microsoft Excel
3 56 (2.45%) Sketch
4 25 (1.10%) Microsoft PowerPoint
5 16 (0.70%) Spreadsheet
6 7 (0.31%) Photoshop
7 5 (0.22%) Adobe Creative Suite
7 5 (0.22%) Adobe XD
8 3 (0.13%) Adobe Illustrator
8 3 (0.13%) Chatbot
8 3 (0.13%) MS Visio
9 2 (0.088%) Trello
10 1 (0.044%) Acrobat
10 1 (0.044%) Adobe After Effects
10 1 (0.044%) Adobe Premiere
10 1 (0.044%) AutoCAD
10 1 (0.044%) Microsoft Project
10 1 (0.044%) Windchill
Business Applications
1 30 (1.31%) Endur
2 18 (0.79%) SAP S/4HANA
3 16 (0.70%) SAP CX
4 13 (0.57%) Adobe Campaign
5 12 (0.53%) Dynamics CRM
6 10 (0.44%) Magento
6 10 (0.44%) Oracle EBS
6 10 (0.44%) Unit4 Business World
7 9 (0.39%) SAP ERP
8 8 (0.35%) Salesforce CRM
9 6 (0.26%) Oracle General Ledger
9 6 (0.26%) Oracle Subledger Accounting
10 5 (0.22%) Oracle ERP
10 5 (0.22%) Oracle Receivables
10 5 (0.22%) Shopify
11 4 (0.18%) Lawson
11 4 (0.18%) Oracle Applications
12 3 (0.13%) NetSuite
12 3 (0.13%) SAP CRM
12 3 (0.13%) SAP Oil and Gas
Cloud Services
1 244 (10.69%) Azure
2 149 (6.53%) Microsoft 365
3 144 (6.31%) AWS
4 128 (5.61%) SaaS
5 94 (4.12%) Power Platform
6 72 (3.16%) Figma
7 64 (2.80%) GCP
8 52 (2.28%) Miro
9 46 (2.02%) Heroku
10 24 (1.05%) Snowflake
11 23 (1.01%) Power Automate
12 20 (0.88%) Entra ID
12 20 (0.88%) Google Analytics
13 19 (0.83%) Serverless
14 18 (0.79%) AWS Lambda
14 18 (0.79%) Azure DevOps
14 18 (0.79%) Dynamics 365
15 16 (0.70%) Adobe Creative Cloud
16 15 (0.66%) IaaS
16 15 (0.66%) OCI
Communications & Networking
1 91 (3.99%) Firewall
2 62 (2.72%) VPN
3 60 (2.63%) DNS
3 60 (2.63%) TCP/IP
4 55 (2.41%) WAN
5 46 (2.02%) LAN
6 40 (1.75%) DHCP
7 31 (1.36%) Internet
8 30 (1.31%) Wireless
9 21 (0.92%) SAN
10 15 (0.66%) Network Security
10 15 (0.66%) VLAN
11 11 (0.48%) SD-WAN
12 10 (0.44%) SMS
12 10 (0.44%) Unified Communications
13 9 (0.39%) HTTPS
13 9 (0.39%) SSL
14 8 (0.35%) HTTP
14 8 (0.35%) IPsec
14 8 (0.35%) VoIP
Database & Business Intelligence
1 108 (4.73%) Tableau
2 67 (2.94%) Power BI
3 33 (1.45%) SQL Server
4 32 (1.40%) Data Warehouse
5 29 (1.27%) Amazon QuickSight
6 23 (1.01%) Big Data
7 22 (0.96%) Relational Database
8 19 (0.83%) Amazon RDS
9 18 (0.79%) NoSQL
10 17 (0.74%) Metadata
11 16 (0.70%) MySQL
12 15 (0.66%) Data Mining
13 13 (0.57%) Amazon Redshift
14 12 (0.53%) BigQuery
14 12 (0.53%) Looker
15 11 (0.48%) Data Lake
15 11 (0.48%) MongoDB
16 9 (0.39%) Hadoop
17 8 (0.35%) Elasticsearch
17 8 (0.35%) GIS
Development Applications
1 105 (4.60%) Git
2 52 (2.28%) JIRA
3 12 (0.53%) GitLab
4 10 (0.44%) Jenkins
5 8 (0.35%) Vagrant
6 7 (0.31%) Visual Studio
7 6 (0.26%) Subversion
8 5 (0.22%) Bitbucket
8 5 (0.22%) webpack
9 4 (0.18%) Cypress.io
9 4 (0.18%) Postman
10 3 (0.13%) JUnit
10 3 (0.13%) Octopus Deploy
10 3 (0.13%) Visual Website Optimizer
11 2 (0.088%) CircleCI
11 2 (0.088%) NUnit
11 2 (0.088%) Oracle Forms
11 2 (0.088%) Sonatype Nexus
11 2 (0.088%) Spinnaker
11 2 (0.088%) Visual Studio Code
General
1 685 (30.02%) Social Skills
2 528 (23.14%) Finance
3 336 (14.72%) Analytical Skills
4 252 (11.04%) Marketing
5 239 (10.47%) Retail
6 210 (9.20%) Military
7 157 (6.88%) Inclusion and Diversity
8 135 (5.92%) Telecoms
9 110 (4.82%) Banking
10 95 (4.16%) Presentation Skills
11 79 (3.46%) Public Sector
12 77 (3.37%) Legal
13 57 (2.50%) Manufacturing
14 54 (2.37%) Organisational Skills
15 39 (1.71%) Games
16 34 (1.49%) Electronics
17 33 (1.45%) Brand Awareness
18 28 (1.23%) Publishing
19 27 (1.18%) Billing
19 27 (1.18%) Influencing Skills
Job Titles
1 378 (16.56%) Senior
2 232 (10.17%) Analyst
3 222 (9.73%) Graduate
4 211 (9.25%) Development Manager
5 206 (9.03%) Business Manager
6 200 (8.76%) Business Development Manager
7 140 (6.13%) Architect
8 130 (5.70%) Lead
9 114 (5.00%) Designer
10 104 (4.56%) Developer
11 97 (4.25%) Support Engineer
12 83 (3.64%) Consultant
13 76 (3.33%) Data Scientist
14 71 (3.11%) Product Manager
15 68 (2.98%) Senior Data Scientist
16 63 (2.76%) UI Designer
17 58 (2.54%) UX Designer
18 57 (2.50%) Solutions Architect
19 56 (2.45%) UI/UX Designer
20 55 (2.41%) Senior Architect
Libraries, Frameworks & Software Standards
1 131 (5.74%) HTML
2 62 (2.72%) CSS
3 58 (2.54%) Pandas
4 49 (2.15%) .NET
4 49 (2.15%) PySpark
5 46 (2.02%) TensorFlow
5 46 (2.02%) Web Services
6 45 (1.97%) scikit-learn
7 43 (1.88%) React
8 30 (1.31%) XML
9 29 (1.27%) RESTful
10 22 (0.96%) JSON
11 20 (0.88%) REST
12 19 (0.83%) jQuery
12 19 (0.83%) SOAP
13 17 (0.74%) Vue
14 16 (0.70%) Node.js
15 15 (0.66%) .NET Core
15 15 (0.66%) AngularJS
16 14 (0.61%) ASP.NET
Miscellaneous
1 332 (14.55%) Onboarding
2 160 (7.01%) Product Ownership
3 73 (3.20%) Self-Motivation
4 71 (3.11%) Management Information System
5 66 (2.89%) Algorithms
6 51 (2.23%) Data Structures
7 46 (2.02%) Social Media
8 43 (1.88%) Driving Licence
9 41 (1.80%) Data Centre
10 30 (1.31%) Virtual Team
11 27 (1.18%) Cloud Native
12 26 (1.14%) Mobile App
13 21 (0.92%) IoT
14 20 (0.88%) Robotics
15 19 (0.83%) Analytical Mindset
16 16 (0.70%) Credit Risk
17 15 (0.66%) PlayStation
18 13 (0.57%) Greenfield Project
18 13 (0.57%) Reinsurance
19 12 (0.53%) Public Cloud
Operating Systems
1 152 (6.66%) Windows
2 63 (2.76%) Windows Server
3 56 (2.45%) Linux
4 27 (1.18%) Windows Server 2012
5 26 (1.14%) Windows 10
5 26 (1.14%) Windows Server 2016
6 24 (1.05%) Windows Server 2019
7 19 (0.83%) Apple iOS
8 18 (0.79%) Android
9 17 (0.74%) Ubuntu
10 13 (0.57%) Mac OS
11 12 (0.53%) CentOS
11 12 (0.53%) Red Hat Enterprise Linux
12 9 (0.39%) Debian
13 8 (0.35%) Windows 8
14 7 (0.31%) Windows 7
15 5 (0.22%) AIX
15 5 (0.22%) Unix
16 4 (0.18%) CoreOS
17 3 (0.13%) Solaris
Processes & Methodologies
1 596 (26.12%) Customer Service
2 498 (21.82%) Problem-Solving
3 434 (19.02%) Agile
4 415 (18.19%) Continuous Improvement
5 306 (13.41%) Data Analysis
6 266 (11.66%) Process Improvement
7 261 (11.44%) Logistics
8 252 (11.04%) Business Development
9 250 (10.96%) Performance Metrics
10 244 (10.69%) Creative Thinking
11 237 (10.39%) Analytics
12 236 (10.34%) Roadmaps
13 233 (10.21%) Coaching
14 213 (9.33%) Contingency Planning
15 210 (9.20%) Client Onboarding
16 204 (8.94%) Stakeholder Management
17 193 (8.46%) User Experience
18 185 (8.11%) Decision-Making
19 179 (7.84%) Actionable Insight
20 167 (7.32%) Mentoring
Programming Languages
1 269 (11.79%) SQL
2 175 (7.67%) Python
3 105 (4.60%) JavaScript
4 69 (3.02%) Java
5 56 (2.45%) C#
6 46 (2.02%) R
7 33 (1.45%) TypeScript
8 28 (1.23%) Bash
9 27 (1.18%) C
10 20 (0.88%) PHP
11 18 (0.79%) PowerShell
12 12 (0.53%) C++
13 8 (0.35%) Shell Script
14 7 (0.31%) MATLAB
15 6 (0.26%) Go
15 6 (0.26%) VBA
16 5 (0.22%) Kotlin
16 5 (0.22%) Ruby
17 4 (0.18%) Scala
18 3 (0.13%) PL/SQL
Qualifications
1 623 (27.30%) Degree
2 153 (6.70%) Security Cleared
3 135 (5.92%) SC Cleared
4 101 (4.43%) Master's Degree
5 69 (3.02%) DBS Check
6 42 (1.84%) Computer Science Degree
7 39 (1.71%) Microsoft Certification
8 24 (1.05%) Azure Certification
9 20 (0.88%) ITIL Certification
10 16 (0.70%) MBA
11 14 (0.61%) PMI Certification
11 14 (0.61%) PMP
12 13 (0.57%) A+ Certification
13 12 (0.53%) CISSP
13 12 (0.53%) PhD
14 11 (0.48%) Numerate Degree
15 9 (0.39%) AWS Certification
15 9 (0.39%) MCP
15 9 (0.39%) MCSE
16 8 (0.35%) Oracle Certification
Quality Assurance & Compliance
1 130 (5.70%) Accessibility
2 109 (4.78%) SLA
3 60 (2.63%) QA
4 49 (2.15%) WCAG
5 23 (1.01%) Data Quality
5 23 (1.01%) GDPR
6 17 (0.74%) ISO/IEC 27001
7 15 (0.66%) NIST
8 11 (0.48%) PMO
9 8 (0.35%) ISO 9001
9 8 (0.35%) NEBOSH
10 6 (0.26%) Actionable Recommendations
10 6 (0.26%) Cyber Essentials
10 6 (0.26%) GAAP
10 6 (0.26%) IFRS
10 6 (0.26%) ISO 20022
10 6 (0.26%) PSD2
11 5 (0.22%) ISO 22301
12 3 (0.13%) Cyber Essentials PLUS
12 3 (0.13%) PCI DSS
System Software
1 85 (3.72%) Active Directory
2 54 (2.37%) Docker
3 48 (2.10%) Hyper-V
4 28 (1.23%) VMware Infrastructure
5 13 (0.57%) Virtual Machines
6 8 (0.35%) Virtual Desktop
7 6 (0.26%) Virtual Servers
8 5 (0.22%) VMware Workstation
9 4 (0.18%) XenApp
9 4 (0.18%) XenDesktop
10 3 (0.13%) VMware Server
11 2 (0.088%) Terminal Services
12 1 (0.044%) NFS
12 1 (0.044%) pfSense
12 1 (0.044%) vSphere
Systems Management
1 48 (2.10%) Kubernetes
2 41 (1.80%) Ansible
3 29 (1.27%) Microsoft Intune
4 22 (0.96%) Terraform
5 17 (0.74%) SCCM
6 16 (0.70%) Docker Swarm
7 8 (0.35%) Prometheus
7 8 (0.35%) SCOM
8 6 (0.26%) Grafana
8 6 (0.26%) Microsoft Data Protection Manager
8 6 (0.26%) SCDPM
9 4 (0.18%) Autotask
9 4 (0.18%) Puppet
10 3 (0.13%) Oracle Statspack
10 3 (0.13%) Single Sign-On
11 2 (0.088%) CASB
11 2 (0.088%) Core Impact
11 2 (0.088%) Host Intrusion Detection System
12 1 (0.044%) Jamf Pro
12 1 (0.044%) QRadar
Vendors
1 338 (14.81%) Microsoft
2 281 (12.31%) Salesforce
3 86 (3.77%) SAP
4 66 (2.89%) Adobe
5 59 (2.59%) Oracle
6 56 (2.45%) VMware
7 49 (2.15%) Databricks
8 35 (1.53%) Citrix
9 33 (1.45%) Google
10 31 (1.36%) ServiceNow
11 28 (1.23%) IBM
12 27 (1.18%) Fortinet
12 27 (1.18%) Juniper
13 25 (1.10%) Facebook
14 21 (0.92%) Dell
15 20 (0.88%) Cisco
15 20 (0.88%) Sandvine
16 17 (0.74%) Samsung
17 15 (0.66%) Sony
18 14 (0.61%) Atlassian