Customer Service Jobs in Northern Ireland

Customer Service
UK > Northern Ireland

The table below provides summary statistics for permanent job vacancies advertised in Northern Ireland requiring Customer Service skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Customer Service over the 6 months leading up to 1 May 2025, comparing them to the same period in the previous two years.

6 months to
1 May 2025
Same period 2024 Same period 2023
Rank 11 48 21
Rank change year-on-year +37 -27 -18
Permanent jobs citing Customer Service 29 24 116
As % of all permanent jobs advertised in Northern Ireland 10.07% 3.47% 13.36%
As % of the Processes & Methodologies category 11.28% 3.84% 13.73%
Number of salaries quoted 11 14 73
10th Percentile - - £28,700
25th Percentile - £27,500 £37,500
Median annual salary (50th Percentile) £23,504 £30,000 £50,000
Median % change year-on-year -21.65% -40.00% +35.14%
75th Percentile £26,252 £51,188 £62,500
90th Percentile £58,750 £63,750 £72,500
UK median annual salary £31,250 £32,000 £35,500
% change year-on-year -2.34% -9.86% -5.33%

All Process and Methodology Skills
Northern Ireland

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Northern Ireland.

Permanent vacancies with a requirement for process or methodology skills 257 625 845
As % of all permanent jobs advertised in Northern Ireland 89.24% 90.32% 97.35%
Number of salaries quoted 70 297 445
10th Percentile £23,504 £30,000 £31,250
25th Percentile £34,112 £33,500 £37,000
Median annual salary (50th Percentile) £52,500 £55,000 £50,000
Median % change year-on-year -4.55% +10.00% +13.64%
75th Percentile £69,500 £67,500 £62,500
90th Percentile £95,000 £87,500 £67,500
UK median annual salary £57,500 £55,000 £61,500
% change year-on-year +4.55% -10.57% +2.50%

Customer Service
Job Vacancy Trend in Northern Ireland

Job postings citing Customer Service as a proportion of all IT jobs advertised in Northern Ireland.

Job vacancy trend for Customer Service in Northern Ireland

Customer Service
Salary Trend in Northern Ireland

3-month moving average salary quoted in jobs citing Customer Service in Northern Ireland.

Salary trend for Customer Service in Northern Ireland

Customer Service
Salary Histogram in Northern Ireland

Salary distribution for jobs citing Customer Service in Northern Ireland over the 6 months to 1 May 2025.

Salary histogram for Customer Service in Northern Ireland

Customer Service
Job Locations in Northern Ireland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the Northern Ireland region over the 6 months to 1 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
County Antrim +41 18 £23,504 -16.06% 16
County Down +4 9 £23,504 -
County Armagh +6 1 - -
County Londonderry - 1 £28,000 - 1
Customer Service
UK

Customer Service
Co-occurring Skills and Capabilities in Northern Ireland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (3.45%) WordPress
Applications
1 2 (6.90%) Microsoft Excel
1 2 (6.90%) Microsoft Office
1 2 (6.90%) Microsoft PowerPoint
Cloud Services
1 1 (3.45%) Cloud Computing
1 1 (3.45%) Dynamics 365
1 1 (3.45%) Microsoft 365
1 1 (3.45%) Power Platform
1 1 (3.45%) SaaS
Communications & Networking
1 16 (55.17%) Broadband
2 1 (3.45%) Network Security
Database & Business Intelligence
1 1 (3.45%) GIS
1 1 (3.45%) RDBMS
1 1 (3.45%) Relational Database
1 1 (3.45%) SQL Server
General
1 18 (62.07%) Banking
2 16 (55.17%) Billing
3 3 (10.34%) Social Skills
4 2 (6.90%) Analytical Skills
4 2 (6.90%) Finance
4 2 (6.90%) Organisational Skills
5 1 (3.45%) Aerospace
5 1 (3.45%) Electronics
5 1 (3.45%) Manufacturing
5 1 (3.45%) Public Sector
5 1 (3.45%) Telecoms
Job Titles
1 16 (55.17%) Technical Advisor
2 5 (17.24%) Analyst
3 4 (13.79%) Consultant
3 4 (13.79%) Service Analyst
4 3 (10.34%) Customer Analyst
4 3 (10.34%) Customer Service Analyst
4 3 (10.34%) Operations Analyst
4 3 (10.34%) ServiceNow Consultant
5 2 (6.90%) Senior
6 1 (3.45%) Electronics Engineer
6 1 (3.45%) Functional Consultant
6 1 (3.45%) IT Manager
6 1 (3.45%) Migration Specialist
6 1 (3.45%) Onboarding Analyst
6 1 (3.45%) Product Specialist
6 1 (3.45%) Senior Analyst
6 1 (3.45%) Senior Electronics Engineer
6 1 (3.45%) Senior Operations Analyst
6 1 (3.45%) Service Desk Analyst
6 1 (3.45%) Service Operations Analyst
Libraries, Frameworks & Software Standards
1 1 (3.45%) CSS
1 1 (3.45%) HTML
1 1 (3.45%) Laravel
1 1 (3.45%) Tailwind CSS
Miscellaneous
1 1 (3.45%) Renewable Energy
Operating Systems
1 1 (3.45%) Windows
Processes & Methodologies
1 3 (10.34%) ITIL
1 3 (10.34%) ITSM
1 3 (10.34%) Process Improvement
1 3 (10.34%) Project Management
1 3 (10.34%) Service Management
1 3 (10.34%) Translating Business Requirements
1 3 (10.34%) Workflow
2 2 (6.90%) Anti-Money Laundering
2 2 (6.90%) Coaching
2 2 (6.90%) Computer Science
2 2 (6.90%) Performance Metrics
3 1 (3.45%) Business Continuity Planning
3 1 (3.45%) Collaborative Working
3 1 (3.45%) Continuous Improvement
3 1 (3.45%) Customer Insight
3 1 (3.45%) Cybersecurity
3 1 (3.45%) Infrastructure Management
3 1 (3.45%) Manufacturing Engineering
3 1 (3.45%) Mentoring
3 1 (3.45%) Network Management
Programming Languages
1 3 (10.34%) JavaScript
2 1 (3.45%) PHP
2 1 (3.45%) SQL
Qualifications
1 7 (24.14%) Degree
2 1 (3.45%) CCNA
2 1 (3.45%) CCNP
2 1 (3.45%) Cisco Certification
2 1 (3.45%) HND
Vendors
1 16 (55.17%) BT
2 3 (10.34%) Microsoft
2 3 (10.34%) ServiceNow
3 1 (3.45%) Cisco