Customer Service Jobs in Northern Ireland

Customer Service
UK > Northern Ireland

The following table provides summary statistics for permanent job vacancies advertised in Northern Ireland with a requirement for Customer Service skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Service over the 6 months to 19 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
19 Apr 2024
Same period 2023 Same period 2022
Rank 52 21 3
Rank change year-on-year -31 -18 +59
Permanent jobs citing Customer Service 23 123 178
As % of all permanent jobs advertised in Northern Ireland 3.34% 14.64% 25.99%
As % of the Processes & Methodologies category 3.72% 15.04% 28.53%
Number of salaries quoted 13 72 117
10th Percentile - £26,375 £26,250
25th Percentile £27,500 £33,438 £28,750
Median annual salary (50th Percentile) £30,000 £50,000 £37,500
Median % change year-on-year -40.00% +33.33% -
75th Percentile £52,500 £62,500 £44,750
90th Percentile £63,750 £72,500 £60,000
UK median annual salary £32,060 £35,000 £37,500
% change year-on-year -8.40% -6.67% +2.74%

All Process and Methodology Skills
Northern Ireland

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Northern Ireland with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 619 818 624
As % of all permanent jobs advertised in Northern Ireland 89.97% 97.38% 91.09%
Number of salaries quoted 297 441 340
10th Percentile £30,000 £30,000 £26,250
25th Percentile £36,250 £36,250 £31,779
Median annual salary (50th Percentile) £55,000 £50,000 £42,500
Median % change year-on-year +10.00% +17.65% +6.25%
75th Percentile £67,500 £62,500 £58,750
90th Percentile £87,500 £69,000 £67,500
UK median annual salary £55,000 £61,500 £60,000
% change year-on-year -10.57% +2.50% +9.09%

Customer Service
Job Vacancy Trend in Northern Ireland

Job postings citing Customer Service as a proportion of all IT jobs advertised in Northern Ireland.

Job vacancy trend for Customer Service in Northern Ireland

Customer Service
Salary Trend in Northern Ireland

3-month moving average salary quoted in jobs citing Customer Service in Northern Ireland.

Salary trend for Customer Service in Northern Ireland

Customer Service
Salary Histogram in Northern Ireland

Salary distribution for jobs citing Customer Service in Northern Ireland over the 6 months to 19 April 2024.

Salary histogram for Customer Service in Northern Ireland

Customer Service
Job Locations in Northern Ireland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the Northern Ireland region over the 6 months to 19 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
County Antrim -36 16 £33,750 -32.50% 24
County Down +1 3 - -
County Tyrone - 3 £30,000 - 1
County Armagh -4 1 - -
Customer Service
UK

Customer Service
Co-occurring Skills and Capabilities in Northern Ireland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (13.04%) Confluence
1 3 (13.04%) Microsoft Exchange
Applications
1 6 (26.09%) Microsoft Office
2 3 (13.04%) MS Visio
Cloud Services
1 6 (26.09%) Microsoft 365
2 3 (13.04%) AWS
3 1 (4.35%) Dynamics 365
3 1 (4.35%) Power Platform
Communications & Networking
1 3 (13.04%) Wi-Fi
2 1 (4.35%) Remote Desktop
Development Applications
1 3 (13.04%) GCC
1 3 (13.04%) JIRA
General
1 12 (52.17%) Social Skills
2 7 (30.43%) Organisational Skills
3 6 (26.09%) Inclusion and Diversity
4 4 (17.39%) Analytical Skills
4 4 (17.39%) Finance
4 4 (17.39%) Retail
5 3 (13.04%) Telecoms
6 1 (4.35%) Legal
6 1 (4.35%) Marketing
6 1 (4.35%) Public Sector
Job Titles
1 5 (21.74%) Senior
2 4 (17.39%) Field Engineer
2 4 (17.39%) Field Service Engineer
2 4 (17.39%) Senior Field Engineer
2 4 (17.39%) Senior Field Service Engineer
3 3 (13.04%) IT Engineer
3 3 (13.04%) IT Support
3 3 (13.04%) IT Support Engineer
3 3 (13.04%) IT Technician
3 3 (13.04%) Support Engineer
3 3 (13.04%) Support Manager
3 3 (13.04%) Technical Manager
3 3 (13.04%) Technical Support
3 3 (13.04%) Technical Support Manager
4 1 (4.35%) Applications Support
4 1 (4.35%) Developer
4 1 (4.35%) Power Platform Developer
4 1 (4.35%) Senior Developer
4 1 (4.35%) Test Technician
Miscellaneous
1 10 (43.48%) Driving Licence
2 7 (30.43%) EPoS
3 4 (17.39%) Onboarding
3 4 (17.39%) Self-Motivation
4 1 (4.35%) Social Media
Operating Systems
1 7 (30.43%) Windows
2 3 (13.04%) Mac OS
Processes & Methodologies
1 10 (43.48%) Decision-Making
2 8 (34.78%) Problem-Solving
3 5 (21.74%) Time Management
4 4 (17.39%) Break/Fix
4 4 (17.39%) Innovative Thinking
4 4 (17.39%) ITIL
5 3 (13.04%) Coaching
5 3 (13.04%) Collaborative Working
5 3 (13.04%) Creative Thinking
5 3 (13.04%) Escalation Management
5 3 (13.04%) Fintech
5 3 (13.04%) ITSM
5 3 (13.04%) Mentoring
5 3 (13.04%) Network Management
5 3 (13.04%) People Management
5 3 (13.04%) Performance Management
5 3 (13.04%) Presales
5 3 (13.04%) Service Management
6 1 (4.35%) Customer Insight
6 1 (4.35%) Data Analysis
Programming Languages
1 1 (4.35%) SQL
Qualifications
1 4 (17.39%) BPSS Clearance
1 4 (17.39%) Degree
Quality Assurance & Compliance
1 4 (17.39%) SLA
2 3 (13.04%) GDPR
System Software
1 4 (17.39%) Firmware
Vendors
1 7 (30.43%) Microsoft
2 4 (17.39%) Dell
2 4 (17.39%) HP
2 4 (17.39%) IBM
2 4 (17.39%) NetApp
3 3 (13.04%) Apple
3 3 (13.04%) Atlassian
3 3 (13.04%) Ciena