1 to 25 of 957 Customer Experience Jobs in the UK

Customer Experience Specialist Manchester (Hybrid after 4 months – 3 office/2 home) Working hours 11:30 – 20:00 Start date – 13th April Permanent We are proud to be representing a globally recognised, high-growth technology organisation that is transforming how small businesses operate. Our client is seeking … Customer Experience Specialist to join their team with a dedicated focus on supporting customers in the US market. This is an exciting opportunity to join a purpose-driven company committed to empowering small businesses through innovative technology and world-class customer support. Benefits for a Customer ...

modern service architecture Support the integration of cloud-based customer and CCaaS platforms (for example Microsoft Dynamics Contact Centre, Amazon Connect, Genesys Cloud CX, or Google CCaaS/CES) Collaborate with colleagues across Accenture’s global network, learning from specialists who share a passion for customer experience … shape CCaaS and AI focused transformation programmes Lead the design of CCaaS and AI solutions across platforms such as Amazon Connect, Genesys Cloud CX, Google CCaaS/CES or Microsoft Dynamics Contact Centre. This may involve hands-on build or overseeing delivery teams, and includes supporting integration with AI platforms ...

modern service architecture. Support the integration of cloud-based customer and CCaaS platforms (for example Microsoft Dynamics Contact Centre, Amazon Connect, Genesys Cloud CX, or Google CCaaS/CES). Collaborate with colleagues across Accenture’s global network, learning from specialists who share a passion for customer experience … shape CCaaS and AI focused transformation programs. Support the design of CCaaS and AI solutions across platforms such as Amazon Connect, Genesys Cloud CX, Google CCaaS/CES or Microsoft Dynamics Contact Centre. This may involve hands-on build or delivery roles such as integrating to AI platforms like Sierra ...

modern service architecture Support the integration of cloud-based customer and CCaaS platforms (for example Microsoft Dynamics Contact Centre, Amazon Connect, Genesys Cloud CX, or Google CCaaS/CES) Collaborate with colleagues across Accenture’s global network, learning from specialists who share a passion for customer experience … shape CCaaS and AI focused transformation programmes Support the design of CCaaS and AI solutions across platforms such as Amazon Connect, Genesys Cloud CX, Google CCaaS/CES or Microsoft Dynamics Contact Centre. This may involve hands-on build or delivery roles such as integrating to AI platforms like Sierra ...

Retail. We're proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve. So, if your experience doesn't quite match the specification, we'd still really love to hear from you Role Overview Owns the creation, structure, and quality … internal and external knowledge content on our customer service platforms. The role ensures customers and colleagues can easily find clear, accurate information that supports self-serve, reduces contact, and improves overall experience. It manages the customer Help Centre, internal knowledge bases, and content used across chatbots and telephony ...

Commercial & Experience Manager Pertemps Reading are currently recruiting for a Commercial & Experience Manager to join their reputable client based in Reading. As a Commercial & Experience Manager you will be responsible for leading the overall performance of the centre, ensuring exceptional customer experience, strong commercial outcomes … quality standards, and financial performance. This role combines senior site leadership with hands on commercial ownership, ensuring agreed budgets and KPIs are exceeded through customer advocacy, community engagement, and high-quality operational delivery Hours: 40 hours per week, Monday toFriday - 8:30am to 5:30pm (occasional work ...

Your new company: Hays Technology are working exclusively with AGCO to appoint an exciting new Global Head of Digital Customer Technology based in their Stoneleigh office in Warwickshire. This is a key role in a large global business where you will have the opportunity to make your mark … world'. Digital technology isn't just a support function - it's the engine powering smarter farming, sustainable growth, and next-generation customer experiences. As the Global Head of Digital Customer Technology, you'll be responsible for building the tools, platforms, and intelligent solutions that farmers worldwide rely ...

Role: Functional Consultant Dynamics 365 CE (Customer Insights & Journeys) Location: Birmingham (Hybrid: 1 2 Days a Month On-Site) Salary: £45,000 - £56,500 Contract: Fixed-Term (12 Months) Network IT are supporting our clients large-scale digital customer engagement transformation , we are seeking an experienced Functional Consultant … functional lead for Microsoft Dynamics 365 Customer Engagement (CE) . More specifically, Customer Insights and Customer Journeys , supporting the organisation in delivering data-driven, personalised customer experiences at scale. This is a senior, hands-on role within IT Services, combining functional leadership, solution design, and delivery ...

English Speaking Customer Experience Officer (Remote) | UK Based | Garnet Trade Garnet Trade is hiring an English Speaking Customer Experience Officer to deliver fast, clear, and human support experiences for our customers. This is a fully remote role open to candidates based in the UK. What … will do Provide customer support in English via live chat and email Handle inquiries with empathy, clarity, and a strong sense of ownership Troubleshoot user issues, escalate when needed, and follow through until resolution Keep accurate case notes and maintain clean ticket workflows Spot recurring issues and share insights ...

career. The company are experiencing significant growth and this will create genuine opportunities to develop the role further. They are looking for an experienced Customer Support Manager to work alongside the existing management team to further capitalise on their explosive growth over the last few years. The role offers … Head of Support within a short period of time for those wishing to grow their career. Role Overview We are looking for an experienced Customer Support Manager/Head of Support to lead and develop our customer support function in a fast-growing online marketplace. You will ...

time Reports to: CEO/Founders About the role We are looking for an experienced and commercially minded Senior Account Manager to lead enterprise customer relationships and take ownership of the onboarding journey for large, multi-department organisations. This role is ideal for someone who is confident working with … senior stakeholders, comfortable managing complex software implementations, and passionate about delivering a seamless customer experience from contract through to long-term success. You will act as the primary commercial and operational point of contact for key clients, ensuring smooth onboarding, strong adoption and long-term account growth. ...

Month FTC (Maternity Cover) £32,000 – £35,000 | Full-Time | Office-Based Are you an experienced Customer Service or Customer Success Manager with strong hands-on expertise in Zendesk I’m working exclusively on behalf of a well-established, fast-growing organisation seeking a confident and capable Customer Experience Manager to lead their support function during a 12-month maternity cover. This is a fantastic opportunity for someone who thrives in a structured, KPI-driven environment and enjoys improving systems, processes, and team performance. This is a full-time, office-based role, with an ideal start ...

Customer Success Executive is sought to join an innovative global test and measurement organisation in Hatfield, Hertfordshire, contributing to the delivery of exceptional customer experience and support across digital and traditional fire safety solutions. The Customer Success Executive, Hatfield, Hertfordshire, will be expected to develop your … understanding in the field, learning from peers and senior colleagues in technical areas, customer success processes and industry best practices. This may include product knowledge, digital learning platforms, CRM systems, and customer support processes used across service, warranty and technical support functions. Responsibilities include: Work with Sales, Marketing ...

Head of Customer Support (SAAS/ERP) Remote – UK Residents Only SaaS/ERP | Manufacturing | Supply Chain | Distribution | Logistics Chapman Tate Associates are partnering with a leading end-to-end ERP solutions provider delivering enterprise-grade SaaS and ERP platforms into the Manufacturing, Supply Chain, Distribution and Logistics sectors. … modern times we may come to call this role as a Head of Customer Happiness, Customer Experience Champion, Customer Journey Director, Customer Insights & Experience Lead, Head of Customer Advocacy, Head of Technical Support, Technical Support Services Manager or Customer Support Manager. There ...

Genesys Cloud CX Consultant Paying £50,000-£70,000 (Multiple hires at various levels) Remote based. Leading CCaaS Provider A market-leading Contact Centre as a Service provider is expanding its Professional Services function and is seeking an accomplished Genesys Cloud CX Specialist. This is an exciting opportunity to shape … major enterprise clients while working with one of the most innovative cloud platforms in the industry. Key Responsibilities Lead end-to-end Genesys Cloud CX workstreams within complex enterprise implementations. Facilitate high-quality workshops with operational, technical, and senior stakeholder groups to understand customer journeys and CX objectives. Translate ...

will be accountable for all Services delivered to our Contractual and Professional Services customers. You will provide leadership and management of the virtual customer team, ensuring Services, Sales and Delivery are aligned and focussed on the right customer outcomes, under a joined-up Account Plan. You will cultivate … convert these into opportunities for Computacenter. Where the Role Fits: Youll be a primary member of the Leadership Team for your customer(s) together with the Sales team, including Group Managed Services, Group Professional Services and Group Technology Sourcing as required; Youll be Computacenters leading services presence ...

outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven … brand-aligned app-first experiences. Translate customer insights into actionable design improvements, leading workshops, sprints, and research collaboration. Own delivery and quality, track CX KPIs, and ensure accessibility standards are met across scalable, end-to-end journeys. What you'll bring: Track record in delivering world-class, customer ...

Customer Service Specialist Manchester City Centre £25,000 We are expanding our Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated … clients, this is not your normal high volume customer service role. For the first 30 days of a clients contract, you will be responsible for dealing with any issues, general queries and technical questions they may have about the software, helping them to navigate the system and being ...

Head of Product – User experience London · Hybrid Step into a high‐impact role owning the digital journey for a multi‐service subscription brand, and turn a well-loved but legacy experience into a product customers actually rely on and return to. The role Take end‐to‐end ownership … leader : you’ll set vision and standards for customer experience while staying close to discovery, delivery and experimentation with a small CX‐focused squad. Build and drive a clear CX roadmap that reduces friction, boosts self‐serve and meaningfully improves conversion, engagement and retention. Partner tightly with engineering ...

CX Manager (Data Migration) - SaaS, Permanent, Hybrid/Reading, Berks. Growing SaaS firm have created a new opportunity created from continuous growth; they seek the help of an ambitious, progressive Customer Experience & Delivery Specialist to support customers throughout their Data Migration lifecycle. This role sits at the intersection … customer experience and service delivery. You will act as a key operational member of the CX team, helping maintain a clear view of customer health, supporting structured customer check-ins, and contributing to successful customer migrations and support processes. You will work closely with Operations ...

Customer Success Manager - Accountancy SaaS Why: High growth company Software: Financial SaaS – FinTech Location: Home Based Do you have experience with on-boarding, demoing, persales or training customers on software? Do you have experience with Accountancy Software, Tax Software of similar Financial Software? Do you love engaging … with customers and providing amazing service? The company are a leading Financial Software Company, experience huge growth and with a reputation for being a market leader. With over 10,000 customers, numerous awards and a reputation for quality, this scaling business is a place where you will find ...

deep technical background. Technical Account Manager We are looking for a Technical Account Manager, who can shape, influence and define how we process customer issues to provide the best customer experience possible. In a role directly interfacing with our top customers, you will provide the very best … class customer experience to resolve issues on hand. In addition to this, an integral part of this role is to liaise with various internal teams engineering, sales and management to ensure the prioritization of issues and how we as an organization can continually improve our processes, products ...

deep technical background. Technical Account Manager We are looking for a Technical Account Manager, who can shape, influence and define how we process customer issues to provide the best customer experience possible. In a role directly interfacing with our top customers, you will provide the very best … class customer experience to resolve issues on hand. In addition to this, an integral part of this role is to liaise with various internal teams engineering, sales and management to ensure the prioritization of issues and how we as an organization can continually improve our processes, products ...

deep technical background. Technical Account Manager We are looking for a Technical Account Manager, who can shape, influence and define how we process customer issues to provide the best customer experience possible. In a role directly interfacing with our top customers, you will provide the very best … class customer experience to resolve issues on hand. In addition to this, an integral part of this role is to liaise with various internal teams engineering, sales and management to ensure the prioritization of issues and how we as an organization can continually improve our processes, products ...

deep technical background. Technical Account Manager We are looking for a Technical Account Manager, who can shape, influence and define how we process customer issues to provide the best customer experience possible. In a role directly interfacing with our top customers, you will provide the very best … class customer experience to resolve issues on hand. In addition to this, an integral part of this role is to liaise with various internal teams engineering, sales and management to ensure the prioritization of issues and how we as an organization can continually improve our processes, products ...