1 to 25 of 674 Customer Experience Jobs in the UK

millions of customers browse, discover, purchase, and engage online. THE TEAM You'll join the Customer Experience team, reporting into a Director who leads global and regional CX strategy. The team partners closely with Product, Technology, UX, Trading, and Analytics to identify friction, define improvements, and deliver best-in-class digital journeys. You will lead two experienced managers … post-launch validation - partnering with Tech, Product, UX, and global/regional stakeholders to bring enhancements to life. Key responsibilities include: Customer Journey & Optimisation Own end-to-end CX for selected digital product areas. Identify friction points and champion solutions with Product/Tech teams. Ensure site functionality, features, and promotional components perform as intended. Represent the business throughout … to drive a structured optimisation roadmap. Leadership & Collaboration Manage and develop two managers plus their supporting teams. Confidently challenge and influence senior stakeholders at global and regional levels. Align CX efforts with Product, Trading, UX, CI/Analytics, and other cross-functional groups. SKILLS & EXPERIENCE REQUIRED Strong digital or ecommerce background Proven experience delivering journey improvements, A/ More ❯

Job title: Special Projects CX Manager Contract Length: Six Months (possibility of extension ) Location: London (Hybrid) The Role: Be a part of a revolutionary change. At PMI, we've chosen to do something incredible. With huge change, comes huge opportunity. So, wherever you join us, you'll enjoy the freedom to dream up and deliver, better, brighter solutions in a … website with engaging digital journeys and experiences, consumer first acquisition & retention programs, latest eCommerce features and new innovative solutions. We're seeking a proactive and detail-oriented Special Projects CX Manager to lead key cross-functional initiatives that enhance the overall customer experience and ensure digital compliance across our platforms. This role combines CX strategy , project management , and … Cookies & Data Privacy: Manage the implementation and optimization of cookie consent solutions (e.g., One Trust). Ensure alignment with GDPR, CCPA, and internal privacy policies. Customer Experience (CX) Projects: Conduct CX discovery and analysis to identify opportunities for improvement in digital journeys. Collaborate with stakeholders to define, scope, and execute CX-focused projects that enhance satisfaction and engagement. More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world's leading cloud communications and Customer Experience technology providers. As Europe's top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries — and … days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner® 2025 Magic QuadrantTM for Contact Center as a Service. 2025 Gartner® Voice of the Customer for CCaaS Your Skills: Commercial Law. Contract … Negotiation. Experience drafting and negotiating commercial contracts. Able to own caseload independently. SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world's biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm® cloud platform . Recognised by Gartner and industry analysts worldwide, we combine More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world s leading cloud communications and Customer Experience technology providers. As Europe s top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries and … days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner 2025 Magic Quadrant for Contact Center as a Service. 2025 Gartner Voice of the Customer for CCaaS Reporting to: Senior Commercial Legal … Counsel Your Skills: Commercial Law. Contract Negotiation. Experience drafting and negotiating commercial contracts. Able to own caseload independently. SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world s biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm cloud platform . Recognised by Gartner More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world's leading cloud communications and Customer Experience technology providers. As Europe's top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries — and … days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner® 2025 Magic QuadrantTM for Contact Center as a Service. 2025 Gartner® Voice of the Customer for CCaaS Reporting to: Senior Commercial Legal … Counsel Your Skills: Commercial Law. Contract Negotiation. Experience drafting and negotiating commercial contracts. Able to own caseload independently. SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world's biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm® cloud platform . Recognised by Gartner More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world's leading cloud communications and Customer Experience technology providers. As Europe's top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries — and … days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner® 2025 Magic QuadrantTM for Contact Center as a Service. 2025 Gartner® Voice of the Customer for CCaaS Reporting to: Senior Commercial Legal … Counsel Your Skills: Commercial Law. Contract Negotiation. Experience drafting and negotiating commercial contracts. Able to own caseload independently. SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world's biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm® cloud platform . Recognised by Gartner More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world's leading cloud communications and Customer Experience technology providers. As Europe's top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries — and … days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner® 2025 Magic QuadrantTM for Contact Center as a Service. 2025 Gartner® Voice of the Customer for CCaaS Reporting to: Senior Commercial Legal … Counsel Your Skills: Commercial Law. Contract Negotiation. Experience drafting and negotiating commercial contracts. Able to own caseload independently. SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world's biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm® cloud platform . Recognised by Gartner More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world’s leading cloud communications and Customer Experience technology providers. As Europe’s top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries — and … days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner 2025 Magic Quadrant for Contact Center as a Service. 2025 Gartner Voice of the Customer for CCaaS Reporting to: Senior Commercial Legal … Counsel Your Skills: Commercial Law. Contract Negotiation. Experience drafting and negotiating commercial contracts. Able to own caseload independently. SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world’s biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm cloud platform . Recognised by Gartner More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world’s leading cloud communications and Customer Experience technology providers. As Europe’s top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries — and … days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner® 2025 Magic Quadrant™ for Contact Center as a Service. 2025 Gartner® Voice of the Customer for CCaaS Reporting to: Senior Commercial Legal … Counsel Your Skills: Commercial Law. Contract Negotiation. Experience drafting and negotiating commercial contracts. Able to own caseload independently. SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world’s biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm® cloud platform . Recognised by Gartner More ❯

The Customer Support Agent will represent Zellis Customer Support in internal and external based Customer interactions. You will demonstrate key technical and operational skills in a multi-channel environment, focussing on delivering the best possible solution support for our customer base. You will engender a customer-first approach, placing the customer support experience and their satisfaction at the heart of everything you do. You will be supporting Zellis solutions speaking to and interacting with varied customer persona, including HR and/or payroll managers, finance managers, system administrators, IT professionals and internal Zellis colleagues to diagnose and resolve customer impacting solution issues. You will have the ability to identify and … ResourceLink, MyView, HCM cloud/AIR, including for example issues with configuration, pay elements, user security, organisation and job structures Contribute towards team goals and objectives, including SLAs, KPIs, Customer brand NPS and employee engagement eNPS Competent at investigating and diagnosing data issues for data structures Provide multi-channel support for complex advice & guidance queries and/or solutions More ❯

We're seeking to recruit a ? Head of Customer Support ? to lead the delivery and performance of our Customer Support operations at Pinnacle, reporting to the Customer Services Director. Pinnacle is a leading Sage and Acumatica solutions partner and contracted support provider across the UK and Ireland. With a team of over 180 employees spread across offices … and remote locations in the UK and Ireland we support nearly 2,000 customers, including the largest Sage 200 customer base in the UKI. Our recurring license revenue depends heavily on the high-quality service we provide, making our Support offering a cornerstone of our success. In this key leadership role, youll manage one of our largest departments, ensuring … we consistently meet SLA targets and quality metrics while delivering exceptional customer experiences. Youll be accountable for outcomes measured through NPS and CSAT, and instrumental in driving customer retention. Were looking for a leader, who can foster a customer-first mindset, champion continuous improvement, empower team growth, and drive a transformation which integrates SaaS best practices into More ❯

We're seeking to recruit a Head of Customer Support to lead the delivery and performance of our Customer Support operations at Pinnacle, reporting to the Customer Services Director. Pinnacle is a leading Sage and Acumatica solutions partner and contracted support provider across the UK and Ireland. With a team of over 180 employees spread across offices … and remote locations in the UK and Ireland we support nearly 2,000 customers, including the largest Sage 200 customer base in the UKI. Our recurring license revenue depends heavily on the high-quality service we provide, making our Support offering a cornerstone of our success. In this key leadership role, you’ll manage one of our largest departments … ensuring we consistently meet SLA targets and quality metrics while delivering exceptional customer experiences. You’ll be accountable for outcomes measured through NPS and CSAT, and instrumental in driving customer retention. We’re looking for a leader, who can foster a customer-first mindset, champion continuous improvement, empower team growth, and drive a transformation which integrates SaaS More ❯

Are you passionate about people and providing outstanding customer experiences? Join Truespeed's friendly team, where your communication skills and problem-solving abilities will shine every day. Customer Care Representative Bath, Somerset BA2 Full time, permanent position 40 hours per week £25,000 - £28,000 per annum Please Note: Applicants must be authorised to work in the UK … mission to bring ultrafast, full-fibre broadband to homes and businesses across the South West. Founded to challenge the status quo, we deliver reliable internet connectivity backed by outstanding customer service and a people-first approach. The Role As a Customer Care Representative , you'll be the friendly voice and trusted contact for our valued customers. Whether by … phone, chat, social media, or email, you'll handle queries efficiently and ensure each interaction ends with a smile. Key Responsibilities: Manage inbound customer queries across multiple channels including phone, chat, email, and social media Take ownership of customer issues - from broadband questions and installation bookings to technical queries and complaints Deliver first-time resolution wherever possible Support More ❯

heart of go-to-market strategy, translating product innovation into campaigns, content, and sales enablement tools that accelerate growth across enterprise markets. Youll partner closely with Product, Sales and Customer Experience teams to define positioning, craft stories that resonate with decision-makers, and ensure every launch lands with commercial impact. Package & Benefits £35,000 - £45,000 basic salary … and fast-moving team environment Key Responsibilities Product Positioning & Messaging Define and maintain compelling value propositions tailored to each target industry. Ensure consistent messaging across website, campaigns, sales, and customer communications. Go-to-Market Strategy Own go … to-market (GTM) plans and future product or feature launches. Create launch toolkits for Sales and Customer Experience - including playbooks, FAQs, battle cards, and case studies. Sales & CX Enablement Deliver training and collateral to help teams pitch effectively and drive adoption. Collaborate with Customer experience to gather customer feedback and inform product improvement. Customer More ❯

of go-to-market strategy, translating product innovation into campaigns, content, and sales enablement tools that accelerate growth across enterprise markets. You’ll partner closely with Product, Sales and Customer Experience teams to define positioning, craft stories that resonate with decision-makers, and ensure every launch lands with commercial impact. Package & Benefits £35,000 - £45,000 basic salary … and fast-moving team environment Key Responsibilities Product Positioning & Messaging Define and maintain compelling value propositions tailored to each target industry. Ensure consistent messaging across website, campaigns, sales, and customer communications. Go-to-Market Strategy Own go … to-market (GTM) plans and future product or feature launches. Create launch toolkits for Sales and Customer Experience - including playbooks, FAQs, battle cards, and case studies. Sales & CX Enablement Deliver training and collateral to help teams pitch effectively and drive adoption. Collaborate with Customer experience to gather customer feedback and inform product improvement. Customer More ❯

Customer Selections and Analytics Team Lead Location: Midlands - Hybrid (1 day per week in office) | Salary: Up to £60,000 + 17.5% bonus | Start Date: ASAP The Company A highly trusted UK mutual organisation and leading provider of general insurance and financial services. With a reputation built on customer satisfaction and mutual values, this business consistently ranks among … the top UK companies for customer experience and employee engagement. This role sits within the Customer Intelligence division, driving data-driven marketing and customer engagement strategies across all service lines. The team operates in a collaborative environment with exposure to senior stakeholders and high-impact projects. The Role As Customer Selections and Analytics Team Lead … you'll lead the planning and delivery of all customer selections and campaign evaluation activities. You'll manage a team of six SQL specialists who build automated processes for multi-channel campaigns, ensuring timely delivery of high-quality outputs. This is a hands-on leadership role with strong stakeholder management focus. You'll work across Financial Services, Personal Lines More ❯

Job Title: Lead Customer Journey Manager (Business Analyst) Location: Leeds (Hybrid - 2 days in the office per week) Rate: Up to £600 per day (Umbrella) Contract Duration: 6 months with potential for extension Join Our Change Delivery Team! Are you ready to make a significant impact in the world of customer experience? An exciting opportunity awaits you … as a Customer Journey Manager within our Modern Workplace Platform! If you're passionate about enhancing user experiences and driving continuous improvement, we want to hear from you! About Us: Our Modern Workplace is at the forefront of providing cutting-edge tools and technology to our colleagues. We pride ourselves on understanding their unique needs, ensuring we deliver a … first-class user experience and IT support. As part of our Change Delivery Team, you will play a pivotal role in shaping the customer journey and ensuring that our colleagues have the best experience possible. What You'll Do: As the Lead Customer Journey Manager, your responsibilities will include: Understanding Customer Journeys: Dive deep into More ❯

Life on the team Inside Sales is a commercially minded customer service function accountable for delivering great experiences for customers in the sourcing of their technology requirements. Inside Sales put customers and their needs at the centre of all its decision making while ensuring profitable sales for Computacenter. Inside Sales teams have a range of skills focussed on pre … sales, order management and post-sales operational space. With a deep understanding of Computacenter's customer needs and contracts and working closely with GTS (Group Technology Sourcing), Country Units and Delivery teams. Inside Sales support both retention and growth of customers. As a Team Leader you will be responsible for delivering a great Customer experience from pre … both internally and with our customers) whilst also supporting and developing team members. Proactive management and the ability to highlight areas of improvement are key to delivering the excellent customer experience we expect. What youll do Customer Satisfaction Will be accountable for the experience customers receive from pre-sales and delivery teams. Will partner closely with More ❯

Life on the team Inside Sales is a commercially minded customer service function accountable for delivering great experiences for customers in the sourcing of their technology requirements. Inside Sales put customers and their needs at the centre of all its decision making while ensuring profitable sales for Computacenter. Inside Sales teams have a range of skills focussed on pre … sales, order management and post-sales operational space. With a deep understanding of Computacenter's customer needs and contracts and working closely with GTS (Group Technology Sourcing), Country Units and Delivery teams, Inside Sales support both retention and growth of customers. As a Team Leader you will be responsible for delivering a great Customer experience from pre … both internally and with our customers) whilst also supporting and developing team members. Proactive management and the ability to highlight areas of improvement are key to delivering the excellent customer experience we expect. What youll do Customer Satisfaction Will be accountable for the experience customers receive from pre-sales and delivery teams. Will partner closely with More ❯

Friday, 8:00am-17.00pm, 8.30am - 17.30pm and 9am -18.00pm - on a rota basis Hybrid after training £25,396.80 per annum Join Apogee as a key part of our customer and field operations team. In this role, youll be the central point of contact for customers and engineers, delivering exceptional service and support across phone, email, portal, and chat. … ensuring all interactions comply with company policies and service standards. If youre organised, proactive, and enjoy helping both customers and colleagues succeed, this is the role for you. As Customer Support & Planning Coordinator, you will perform a crucial role in ensuring customer satisfaction and maintaining positive relationships between the company and its clients. You will act as the … first point of contact for our customers. You are responsible for addressing customer inquiries, resolving issues, efficiently scheduling and coordinating field service activities, ensuring that work orders and tasks are assigned to field engineers in a timely and effective manner, and providing support to enhance the overall customer experience This role involves close communication with field engineers More ❯

Description Motability Operations are currently recruiting for Application Experience Specialist to join our brand-new Application Experience Team in Bristol on a full-time, permanent basis. Forming part of our Customer Contact Services Department, you will be responsible for supporting the application process for both car dealerships and Motability Scheme customers across phone, email and live chat. … come along to our Bristol office to complete an assessment. This would involve a competency based interview and a further two role play exercises with one of the Application Experience Specialist Managers.. Qualifications To be successful in the role, you should possess a customer-focused attitude where you naturally put the customer experience at the centre … your thought processes. You look to meet their needs and solve their problems. Be a natural listener and good communicator, the kind of person who can empathise with a customer, understand what they want and work out what to do next whilst always looking to improve the customers experience. As you will be communicating with a range of customers More ❯

brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile … strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better … improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across More ❯

brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile … strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better … improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across More ❯

brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile … strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better … improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across More ❯

brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile … strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better … improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across More ❯