Customer Service Jobs in Oxfordshire

Customer Service
South East > Oxfordshire

The table below provides summary statistics for permanent job vacancies advertised in Oxfordshire requiring Customer Service skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Customer Service over the 6 months leading up to 31 May 2025, comparing them to the same period in the previous two years.

6 months to
31 May 2025
Same period 2024 Same period 2023
Rank 41 24 51
Rank change year-on-year -17 +27 +9
Permanent jobs citing Customer Service 36 122 74
As % of all permanent jobs advertised in Oxfordshire 5.18% 6.76% 5.13%
As % of the Processes & Methodologies category 5.55% 8.49% 5.35%
Number of salaries quoted 16 90 46
10th Percentile £31,807 £22,975 £23,000
25th Percentile £40,000 £24,938 £25,500
Median annual salary (50th Percentile) £60,000 £31,750 £31,250
Median % change year-on-year +88.98% +1.60% +2.46%
75th Percentile - £38,250 £47,813
90th Percentile - £48,750 £49,750
South East median annual salary £32,000 £30,000 £33,500
% change year-on-year +6.67% -10.45% +1.52%

All Process and Methodology Skills
Oxfordshire

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Oxfordshire.

Permanent vacancies with a requirement for process or methodology skills 649 1,437 1,382
As % of all permanent jobs advertised in Oxfordshire 93.38% 79.61% 95.77%
Number of salaries quoted 299 1,119 746
10th Percentile £28,250 £28,500 £29,250
25th Percentile £39,750 £36,250 £37,500
Median annual salary (50th Percentile) £55,000 £50,000 £54,000
Median % change year-on-year +10.00% -7.41% -1.82%
75th Percentile £68,125 £62,500 £68,750
90th Percentile £87,500 £73,750 £80,000
South East median annual salary £55,000 £50,000 £55,000
% change year-on-year +10.00% -9.09% -

Customer Service
Job Vacancy Trend in Oxfordshire

Job postings citing Customer Service as a proportion of all IT jobs advertised in Oxfordshire.

Job vacancy trend for Customer Service in Oxfordshire

Customer Service
Salary Trend in Oxfordshire

3-month moving average salary quoted in jobs citing Customer Service in Oxfordshire.

Salary trend for Customer Service in Oxfordshire

Customer Service
Salary Histogram in Oxfordshire

Salary distribution for jobs citing Customer Service in Oxfordshire over the 6 months to 31 May 2025.

Salary histogram for Customer Service in Oxfordshire

Customer Service
Job Locations in Oxfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the Oxfordshire region over the 6 months to 31 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Oxford +15 16 £40,000 +6.67% 17
Thame +2 7 £60,000 +166.67% 2
Abingdon +4 1 £29,500 -6.35% 6
Customer Service
South East

Customer Service
Co-occurring Skills and Capabilities in Oxfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 11 (30.56%) Microsoft Office
Cloud Services
1 1 (2.78%) Azure
1 1 (2.78%) Entra ID
1 1 (2.78%) Microsoft 365
Communications & Networking
1 9 (25.00%) SNMP
2 3 (8.33%) DNS
2 3 (8.33%) Wireless
3 2 (5.56%) DHCP
3 2 (5.56%) IP Telephony
3 2 (5.56%) TCP/IP
3 2 (5.56%) VLAN
3 2 (5.56%) Wi-Fi
4 1 (2.78%) LAN
4 1 (2.78%) WAN
4 1 (2.78%) WLAN
Database & Business Intelligence
1 1 (2.78%) SQL Server
Development Applications
1 2 (5.56%) Git
General
1 19 (52.78%) Social Skills
2 8 (22.22%) Manufacturing
3 3 (8.33%) Finance
4 1 (2.78%) Analytical Skills
4 1 (2.78%) Retail
Job Titles
1 9 (25.00%) Field Engineer
1 9 (25.00%) Field Service Engineer
2 8 (22.22%) Support Technician
2 8 (22.22%) Technical Support
3 6 (16.67%) Support Engineer
4 2 (5.56%) Business Development Manager
4 2 (5.56%) Business Manager
4 2 (5.56%) Customer Engineer
4 2 (5.56%) Customer Service Engineer
4 2 (5.56%) Development Manager
5 1 (2.78%) 2nd Line Desktop Support
5 1 (2.78%) 2nd Line Support
5 1 (2.78%) 3rd Line Engineer
5 1 (2.78%) Analyst
5 1 (2.78%) Desktop Support
5 1 (2.78%) IT Support
5 1 (2.78%) Lead
5 1 (2.78%) Software Analyst
5 1 (2.78%) Software Support Analyst
5 1 (2.78%) Support Analyst
Libraries, Frameworks & Software Standards
1 2 (5.56%) JSON
1 2 (5.56%) REST
1 2 (5.56%) SOAP
1 2 (5.56%) XML
Miscellaneous
1 9 (25.00%) Data Centre
1 9 (25.00%) Driving Licence
2 2 (5.56%) Video Conferencing
Operating Systems
1 5 (13.89%) Windows
2 4 (11.11%) Mac OS
3 2 (5.56%) Linux
3 2 (5.56%) Windows 10
4 1 (2.78%) Apple iOS
4 1 (2.78%) Windows 7
4 1 (2.78%) Windows 8
4 1 (2.78%) Windows Server
Processes & Methodologies
1 19 (52.78%) Problem-Solving
2 11 (30.56%) Service Delivery
3 9 (25.00%) Change Management
3 9 (25.00%) Coaching
3 9 (25.00%) Customer Experience
3 9 (25.00%) Cybersecurity
3 9 (25.00%) Preventative Maintenance
4 8 (22.22%) Technical Analysis
5 6 (16.67%) Customer-Centricity
5 6 (16.67%) Process Improvement
6 3 (8.33%) CRM
6 3 (8.33%) ITIL
7 2 (5.56%) Agile
7 2 (5.56%) Artificial Intelligence
7 2 (5.56%) Business Development
7 2 (5.56%) Information Security
7 2 (5.56%) Knowledge Transfer
7 2 (5.56%) Scrum
7 2 (5.56%) Service Management
7 2 (5.56%) User Experience
Programming Languages
1 2 (5.56%) JavaScript
2 1 (2.78%) Python
2 1 (2.78%) SQL
Qualifications
1 9 (25.00%) Degree
2 8 (22.22%) NVQ Level 4
3 1 (2.78%) DV Cleared
3 1 (2.78%) Security Cleared
System Software
1 3 (8.33%) Active Directory
2 2 (5.56%) Hyper-V
Systems Management
1 1 (2.78%) Microsoft Intune
Vendors
1 4 (11.11%) Microsoft
2 2 (5.56%) Aruba
2 2 (5.56%) HP
2 2 (5.56%) ServiceNow
3 1 (2.78%) Apple
3 1 (2.78%) BT