Service Desk Analyst Jobs in Portsmouth

Service Desk Analyst
Hampshire > Portsmouth

The median Service Desk Analyst salary in Portsmouth is £27,500 per year, according to job vacancies posted during the 6 months leading to 10 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
10 May 2025
Same period 2024 Same period 2023
Rank 50 53 64
Rank change year-on-year +3 +11 -12
Permanent jobs requiring a Service Desk Analyst 2 3 5
As % of all permanent jobs advertised in Portsmouth 0.55% 0.59% 1.15%
As % of the Job Titles category 0.56% 0.63% 1.26%
Number of salaries quoted 2 2 5
10th Percentile £26,650 - £25,300
25th Percentile £26,875 - £26,500
Median annual salary (50th Percentile) £27,500 £23,200 £28,500
Median % change year-on-year +18.53% -18.60% +19.78%
75th Percentile £27,875 - -
90th Percentile £27,950 - £28,988
Hampshire median annual salary £26,500 £25,250 £25,000
% change year-on-year +4.95% +1.00% +4.17%

All Permanent IT Job Vacancies
Portsmouth

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Portsmouth. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Portsmouth with a recognized job title 357 478 398
% of permanent jobs with a recognized job title 97.81% 93.73% 91.71%
Number of salaries quoted 176 411 294
10th Percentile £32,750 £24,500 £28,575
25th Percentile £47,637 £35,000 £38,688
Median annual salary (50th Percentile) £55,000 £44,500 £50,000
Median % change year-on-year +23.60% -11.00% -9.09%
75th Percentile £68,125 £61,250 £67,500
90th Percentile £78,750 £75,000 £77,500
Hampshire median annual salary £53,000 £50,000 £52,000
% change year-on-year +6.00% -3.85% -0.95%

Service Desk Analyst
Job Vacancy Trend in Portsmouth

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in Portsmouth.

Job vacancy trend for Service Desk Analyst in Portsmouth

Service Desk Analyst
Salary Trend in Portsmouth

3-month moving average salary quoted in jobs citing Service Desk Analyst in Portsmouth.

Salary trend for Service Desk Analyst in Portsmouth

Service Desk Analyst Skill Set
Top 26 Co-occurring Skills and Capabilities in Portsmouth

For the 6 months to 10 May 2025, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Portsmouth region featuring Service Desk Analyst in the job title.

1 2 (100.00%) ServiceNow
1 2 (100.00%) SLA
1 2 (100.00%) Microsoft
1 2 (100.00%) Social Skills
2 1 (50.00%) Customer Service
2 1 (50.00%) ITIL
2 1 (50.00%) Windows
2 1 (50.00%) VPN
2 1 (50.00%) Citrix
2 1 (50.00%) ITIL Certification
2 1 (50.00%) Configuration Management
2 1 (50.00%) WebEx
2 1 (50.00%) Windows 10
2 1 (50.00%) Windows Server
2 1 (50.00%) Virtual Desktop
2 1 (50.00%) Problem-Solving
2 1 (50.00%) Windows Server 2019
2 1 (50.00%) Service Management
2 1 (50.00%) Service Delivery
2 1 (50.00%) ITSM
2 1 (50.00%) Workflow
2 1 (50.00%) XMPP
2 1 (50.00%) Incident Management
2 1 (50.00%) Continuous Improvement
2 1 (50.00%) Microsoft 365
2 1 (50.00%) Windows Server 2012

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in Portsmouth by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Cloud Services
1 1 (50.00%) Microsoft 365
Communications & Networking
1 1 (50.00%) VPN
1 1 (50.00%) WebEx
General
1 2 (100.00%) Social Skills
Libraries, Frameworks & Software Standards
1 1 (50.00%) XMPP
Operating Systems
1 1 (50.00%) Windows
1 1 (50.00%) Windows 10
1 1 (50.00%) Windows Server
1 1 (50.00%) Windows Server 2012
1 1 (50.00%) Windows Server 2019
Processes & Methodologies
1 1 (50.00%) Configuration Management
1 1 (50.00%) Continuous Improvement
1 1 (50.00%) Customer Service
1 1 (50.00%) Incident Management
1 1 (50.00%) ITIL
1 1 (50.00%) ITSM
1 1 (50.00%) Problem-Solving
1 1 (50.00%) Service Delivery
1 1 (50.00%) Service Management
1 1 (50.00%) Workflow
Qualifications
1 1 (50.00%) ITIL Certification
Quality Assurance & Compliance
1 2 (100.00%) SLA
System Software
1 1 (50.00%) Virtual Desktop
Vendors
1 2 (100.00%) Microsoft
1 2 (100.00%) ServiceNow
2 1 (50.00%) Citrix