Period
to 20 November 2017

The median annual salary for a Service Desk Analyst was £23,500 in advertised job vacancies in Portsmouth during the 6 months to 20 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
Hampshire > Portsmouth
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 46 75 88
Rank change year-on-year +29 +13 +17
Permanent jobs requiring a Service Desk Analyst 42 1 3
As % of all permanent IT jobs advertised in Portsmouth 6.05% 0.15% 0.37%
As % of the Job Titles category 6.10% 0.16% 0.38%
Number of salaries quoted 41 1 3
Portsmouth median annual salary £23,500 £19,500 £25,000
Median salary % change year-on-year +20.51% -22.00% +4.17%
Hampshire median annual salary £23,500 £20,750 £20,250
% change year-on-year +13.25% +2.47% -1.82%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Portsmouth. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Portsmouth
Permanent vacancies in Portsmouth with a recognized job title 689 644 792
% of permanent IT jobs with a recognized job title 99.28% 97.43% 97.90%
Number of salaries quoted 605 621 688
Portsmouth median annual salary £42,000 £40,000 £42,500
Median salary % change year-on-year +5.00% -5.88% -
10th Percentile £22,750 £26,250 £25,000
90th Percentile £57,500 £60,000 £58,750
Hampshire median annual salary £42,000 £40,000 £42,500
% change year-on-year +5.00% -5.88% +6.25%

Service Desk Analyst
Job Vacancy Trend in Portsmouth

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in Portsmouth.

Job vacancy trend for Service Desk Analyst in Portsmouth

Service Desk Analyst
Salary Trend in Portsmouth

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in Portsmouth.

Salary trend for Service Desk Analyst in Portsmouth

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in Portsmouth

For the 6 months to 20 November 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Portsmouth region featuring Service Desk Analyst in the job title.

1 33 (78.57%) Microsoft
2 30 (71.43%) Microsoft Office
2 30 (71.43%) Windows
2 30 (71.43%) SC Cleared
2 30 (71.43%) Security Cleared
3 29 (69.05%) Windows 7
3 29 (69.05%) ITIL
3 29 (69.05%) Active Directory
4 27 (64.29%) Microsoft Certification
4 27 (64.29%) MCP
4 27 (64.29%) LAN
4 27 (64.29%) WAN
4 27 (64.29%) Driving Licence
4 27 (64.29%) MCDST
4 27 (64.29%) MCTS
4 27 (64.29%) MCITP
5 24 (57.14%) MS Exchange
6 20 (47.62%) DV Cleared
7 13 (30.95%) SLA
8 9 (21.43%) Customer Requirements
9 3 (7.14%) Windows XP
10 1 (2.38%) Time Management
10 1 (2.38%) Windows 10
10 1 (2.38%) Remote Desktop
10 1 (2.38%) Root Cause Analysis
10 1 (2.38%) Office 365
10 1 (2.38%) Windows 8
10 1 (2.38%) Cisco
10 1 (2.38%) Linux
10 1 (2.38%) E-Commerce

Service Desk Analyst Skill Set
Co-occurring IT Skills in Portsmouth by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (57.14%) MS Exchange
Applications
1 30 (71.43%) Microsoft Office
Cloud Services
1 1 (2.38%) Office 365
Communications & Networking
1 27 (64.29%) LAN
1 27 (64.29%) WAN
2 1 (2.38%) Internet
2 1 (2.38%) Remote Desktop
General
1 1 (2.38%) Retail
Miscellaneous
1 27 (64.29%) Driving Licence
Operating Systems
1 30 (71.43%) Windows
2 29 (69.05%) Windows 7
3 3 (7.14%) Windows XP
4 1 (2.38%) Linux
4 1 (2.38%) Windows 10
4 1 (2.38%) Windows 8
Processes & Methodologies
1 29 (69.05%) ITIL
2 9 (21.43%) Customer Requirements
3 1 (2.38%) E-Commerce
3 1 (2.38%) Root Cause Analysis
3 1 (2.38%) Service Delivery
3 1 (2.38%) Service Management
3 1 (2.38%) Time Management
Qualifications
1 30 (71.43%) SC Cleared
1 30 (71.43%) Security Cleared
2 27 (64.29%) MCDST
2 27 (64.29%) MCITP
2 27 (64.29%) MCP
2 27 (64.29%) MCTS
2 27 (64.29%) Microsoft Certification
3 20 (47.62%) DV Cleared
Quality Assurance & Compliance
1 13 (30.95%) SLA
System Software
1 29 (69.05%) Active Directory
Vendors
1 33 (78.57%) Microsoft
2 1 (2.38%) Cisco