Customer Service Jobs in Portsmouth

Customer Service
Hampshire > Portsmouth

The following table provides summary statistics for permanent job vacancies advertised in Portsmouth with a requirement for Customer Service skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Service over the 6 months to 28 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
28 Apr 2024
Same period 2023 Same period 2022
Rank 26 44 26
Rank change year-on-year +18 -18 +2
Permanent jobs citing Customer Service 31 26 58
As % of all permanent jobs advertised in Portsmouth 6.20% 5.71% 9.11%
As % of the Processes & Methodologies category 8.03% 6.28% 9.40%
Number of salaries quoted 26 23 46
10th Percentile £23,850 £24,700 £21,000
25th Percentile - £25,500 £23,793
Median annual salary (50th Percentile) £24,500 £28,500 £25,500
Median % change year-on-year -14.04% +11.76% -22.73%
75th Percentile £31,750 £66,250 £45,000
90th Percentile £36,638 £68,500 £58,000
Hampshire median annual salary £29,000 £30,000 £34,000
% change year-on-year -3.33% -11.76% -2.86%

All Process and Methodology Skills
Portsmouth

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Portsmouth with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 386 414 617
As % of all permanent jobs advertised in Portsmouth 77.20% 90.99% 96.86%
Number of salaries quoted 328 277 501
10th Percentile £29,000 £29,240 £26,250
25th Percentile £40,000 £38,000 £43,750
Median annual salary (50th Percentile) £48,500 £50,000 £55,000
Median % change year-on-year -3.00% -9.09% +22.22%
75th Percentile £65,000 £68,750 £78,750
90th Percentile £78,750 £77,500 £87,500
Hampshire median annual salary £50,000 £53,500 £53,500
% change year-on-year -6.54% - +7.00%

Customer Service
Job Vacancy Trend in Portsmouth

Job postings citing Customer Service as a proportion of all IT jobs advertised in Portsmouth.

Job vacancy trend for Customer Service in Portsmouth

Customer Service
Salary Trend in Portsmouth

3-month moving average salary quoted in jobs citing Customer Service in Portsmouth.

Salary trend for Customer Service in Portsmouth

Customer Service
Salary Histogram in Portsmouth

Salary distribution for jobs citing Customer Service in Portsmouth over the 6 months to 28 April 2024.

Salary histogram for Customer Service in Portsmouth

Customer Service
Co-occurring Skills and Capabilities in Portsmouth by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 17 (54.84%) Microsoft Office
2 4 (12.90%) Microsoft Excel
2 4 (12.90%) Microsoft PowerPoint
Business Applications
1 4 (12.90%) Dynamics CRM
Cloud Services
1 2 (6.45%) Microsoft 365
1 2 (6.45%) Power Platform
Communications & Networking
1 4 (12.90%) HTTP
2 3 (9.68%) Remote Desktop
3 2 (6.45%) Structured Cabling
Database & Business Intelligence
1 2 (6.45%) Power BI
General
1 22 (70.97%) Social Skills
2 16 (51.61%) Retail
3 7 (22.58%) Finance
4 6 (19.35%) Analytical Skills
4 6 (19.35%) Manufacturing
4 6 (19.35%) Military
5 5 (16.13%) Organisational Skills
6 2 (6.45%) Aerospace
6 2 (6.45%) French Language
6 2 (6.45%) Telecoms
7 1 (3.23%) Marketing
Job Titles
1 12 (38.71%) CCTV Operator
1 12 (38.71%) Trainee
1 12 (38.71%) Trainee Operator
2 5 (16.13%) Graduate
3 4 (12.90%) Developer
3 4 (12.90%) ERP Developer
3 4 (12.90%) Graduate Developer
4 3 (9.68%) Analyst
4 3 (9.68%) Service Analyst
4 3 (9.68%) Service Desk Analyst
5 2 (6.45%) Cabling Engineer
5 2 (6.45%) Data Engineer
5 2 (6.45%) Lead
6 1 (3.23%) IT Technician
6 1 (3.23%) Logistics Officer
6 1 (3.23%) Service Desk Technician
6 1 (3.23%) Support Officer
Libraries, Frameworks & Software Standards
1 4 (12.90%) React
Miscellaneous
1 13 (41.94%) CCTV
2 7 (22.58%) Self-Motivation
3 4 (12.90%) Management Information System
4 3 (9.68%) EPoS
5 2 (6.45%) Driving Licence
5 2 (6.45%) Fibre Optics
6 1 (3.23%) e-Learning
6 1 (3.23%) Security Operations Centre
6 1 (3.23%) VLE
Processes & Methodologies
1 13 (41.94%) Decision-Making
2 4 (12.90%) Business Analysis
2 4 (12.90%) Computer Science
2 4 (12.90%) CRM
2 4 (12.90%) Data Management
2 4 (12.90%) ERP
2 4 (12.90%) Mathematics
2 4 (12.90%) Requirements Gathering
2 4 (12.90%) Scenario Testing
2 4 (12.90%) Service Delivery
2 4 (12.90%) Situational Awareness
3 3 (9.68%) Facilities Management
3 3 (9.68%) Incident Management
3 3 (9.68%) Proactive Management
3 3 (9.68%) Problem Management
3 3 (9.68%) Service Management
4 2 (6.45%) Business Intelligence
4 2 (6.45%) Matrix Organization
4 2 (6.45%) Roadmaps
4 2 (6.45%) Storytelling
Programming Languages
1 4 (12.90%) JavaScript
1 4 (12.90%) Python
1 4 (12.90%) SQL
Qualifications
1 7 (22.58%) Degree
2 4 (12.90%) Computer Science Degree
2 4 (12.90%) SC Cleared
2 4 (12.90%) Security Cleared
Quality Assurance & Compliance
1 1 (3.23%) QA
1 1 (3.23%) SLA
Vendors
1 4 (12.90%) Microsoft
2 2 (6.45%) SAP