Period
to 21 November 2017

The median annual salary for a 3rd Line Support was £33,500 in advertised job vacancies in Scotland during the 6 months to 21 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
UK > Scotland
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 217 199 227
Rank change year-on-year -18 +28 +9
Permanent jobs requiring a 3rd Line Support 17 16 18
As % of all permanent IT jobs advertised in Scotland 0.30% 0.31% 0.28%
As % of the Job Titles category 0.31% 0.32% 0.30%
Number of salaries quoted 16 13 4
Scotland median annual salary £33,500 £35,000 £38,500
Median salary % change year-on-year -4.29% -9.09% +10.00%
10th Percentile £29,336 £26,250 £25,450
90th Percentile £41,515 £42,150 £51,975
UK median annual salary £36,500 £35,000 £37,500
% change year-on-year +4.29% -6.67% +2.74%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Scotland. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Scotland
Permanent vacancies in Scotland with a recognized job title 5451 4962 6098
% of permanent IT jobs with a recognized job title 96.22% 95.92% 95.31%
Number of salaries quoted 3491 3083 3922
Scotland median annual salary £42,500 £42,500 £42,500
10th Percentile £27,500 £27,000 £27,500
90th Percentile £65,000 £65,000 £63,750
UK median annual salary £48,000 £47,500 £45,000
% change year-on-year +1.05% +5.56% -

3rd Line Support
Job Vacancy Trend in Scotland

Job postings that featured 3rd Line Support in the job title as a percentage of all IT jobs advertised in Scotland.

Job vacancy trend for 3rd Line Support in Scotland

3rd Line Support
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support in Scotland.

Salary trend for 3rd Line Support in Scotland

3rd Line Support
Salary Histogram in Scotland

The salary distribution of IT jobs citing 3rd Line Support in Scotland over the 6 months to 21 November 2017.

Salary histogram for 3rd Line Support in Scotland

3rd Line Support
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the Scotland region over the 6 months to 21 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh -10 10 £33,500 +18.58%
Glasgow -16 7 £37,000 +2.07%
3rd Line Support
UK

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in Scotland

For the 6 months to 21 November 2017, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Scotland region featuring 3rd Line Support in the job title.

1 9 (52.94%) Active Directory
2 8 (47.06%) Microsoft
3 7 (41.18%) Office 365
4 6 (35.29%) Microsoft Azure
4 6 (35.29%) PowerShell
5 5 (29.41%) Shell Script
5 5 (29.41%) Java
5 5 (29.41%) SQL
5 5 (29.41%) Oracle
5 5 (29.41%) Web Services
5 5 (29.41%) Unix
5 5 (29.41%) JBoss
5 5 (29.41%) Apache
5 5 (29.41%) Oracle Database
6 4 (23.53%) Skype
6 4 (23.53%) Azure Active Directory
6 4 (23.53%) Skype for Business
6 4 (23.53%) VMware
7 3 (17.65%) Telecoms
7 3 (17.65%) Firewall
7 3 (17.65%) SharePoint
7 3 (17.65%) Windows
7 3 (17.65%) ITIL
7 3 (17.65%) Cisco
7 3 (17.65%) Microsoft Office
7 3 (17.65%) SIEM
7 3 (17.65%) Root Cause Analysis
7 3 (17.65%) Microsoft Intune
7 3 (17.65%) Proactive Monitoring
8 2 (11.76%) Work Breakdown Structure

3rd Line Support Skill Set
Co-occurring IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (29.41%) Apache
1 5 (29.41%) JBoss
2 4 (23.53%) Skype for Business
3 3 (17.65%) SharePoint
Applications
1 3 (17.65%) Microsoft Office
Cloud Services
1 7 (41.18%) Office 365
2 6 (35.29%) Microsoft Azure
3 4 (23.53%) Azure Active Directory
Communications & Networking
1 4 (23.53%) Skype
2 3 (17.65%) Firewall
3 2 (11.76%) GPRS
3 2 (11.76%) Network Security
3 2 (11.76%) SMS
4 1 (5.88%) DHCP
4 1 (5.88%) LAN
4 1 (5.88%) NetScaler
4 1 (5.88%) TCP/IP
4 1 (5.88%) Unified Communications
4 1 (5.88%) WAN
Database & Business Intelligence
1 5 (29.41%) Oracle Database
2 2 (11.76%) Oracle Reports
3 1 (5.88%) SQL Server
General
1 3 (17.65%) Telecoms
Libraries, Frameworks & Software Standards
1 5 (29.41%) Web Services
2 2 (11.76%) CGI
Miscellaneous
1 2 (11.76%) Data Centre
1 2 (11.76%) Smart Meter
2 1 (5.88%) Blackberry
2 1 (5.88%) Client/Server
2 1 (5.88%) Clustering
2 1 (5.88%) Management Information System
Operating Systems
1 5 (29.41%) Unix
2 3 (17.65%) Windows
3 1 (5.88%) Linux
3 1 (5.88%) Windows Server 2008
3 1 (5.88%) Windows Server 2012
Processes & Methodologies
1 3 (17.65%) ITIL
1 3 (17.65%) Proactive Monitoring
1 3 (17.65%) Root Cause Analysis
1 3 (17.65%) SIEM
2 2 (11.76%) Incident Management
2 2 (11.76%) Operational Acceptance Testing
2 2 (11.76%) Problem Management
2 2 (11.76%) Risk Management
2 2 (11.76%) Security Testing
2 2 (11.76%) Work Breakdown Structure
3 1 (5.88%) Application Packaging
3 1 (5.88%) Information Security
3 1 (5.88%) People Management
3 1 (5.88%) Service Management
3 1 (5.88%) Workload Management
Programming Languages
1 6 (35.29%) PowerShell
2 5 (29.41%) Java
2 5 (29.41%) Shell Script
2 5 (29.41%) SQL
3 2 (11.76%) PL/SQL
4 1 (5.88%) VBScript
Qualifications
1 1 (5.88%) Microsoft Certification
System Software
1 9 (52.94%) Active Directory
2 1 (5.88%) Virtual Machines
2 1 (5.88%) VMware ESXi
2 1 (5.88%) VMware Infrastructure
2 1 (5.88%) XenApp
2 1 (5.88%) XenDesktop
Systems Management
1 3 (17.65%) Microsoft Intune
2 2 (11.76%) SCOM
3 1 (5.88%) Microsoft Clustering
3 1 (5.88%) RSA Archer
3 1 (5.88%) SCCM
3 1 (5.88%) WSUS
Vendors
1 8 (47.06%) Microsoft
2 5 (29.41%) Oracle
3 4 (23.53%) VMware
4 3 (17.65%) Cisco
5 2 (11.76%) Remedy
6 1 (5.88%) AppSense
6 1 (5.88%) Citrix
6 1 (5.88%) CyberArk
6 1 (5.88%) McAfee
6 1 (5.88%) NetWitness
6 1 (5.88%) ServiceNow
6 1 (5.88%) Symantec