Period
to 18 November 2017

The median annual salary for a Support Analyst was £25,250 in advertised job vacancies in Wales during the 6 months to 18 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
UK > Wales
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 79 66 58
Rank change year-on-year -13 -8 +43
Permanent jobs requiring a Support Analyst 64 97 110
As % of all permanent IT jobs advertised in Wales 3.15% 3.68% 4.00%
As % of the Job Titles category 3.24% 3.81% 4.08%
Number of salaries quoted 63 91 95
Wales median annual salary £25,250 £25,000 £25,000
Median salary % change year-on-year +1.00% - -
10th Percentile £19,250 £17,750 £18,000
90th Percentile £40,600 £35,000 £33,750
UK median annual salary £30,500 £31,413 £32,500
% change year-on-year -2.90% -3.35% +4.84%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Wales. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Wales
Permanent vacancies in Wales with a recognized job title 1978 2549 2696
% of permanent IT jobs with a recognized job title 97.44% 96.63% 97.97%
Number of salaries quoted 1716 2208 2273
Wales median annual salary £40,000 £37,500 £35,000
Median salary % change year-on-year +6.67% +7.14% -
10th Percentile £22,875 £22,000 £22,250
90th Percentile £56,250 £55,250 £52,500
UK median annual salary £48,000 £47,500 £45,000
% change year-on-year +1.05% +5.56% -

Support Analyst
Job Vacancy Trend in Wales

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in Wales.

Job vacancy trend for Support Analyst in Wales

Support Analyst
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in Wales.

Salary trend for Support Analyst in Wales

Support Analyst
Salary Histogram in Wales

The salary distribution of IT jobs citing Support Analyst in Wales over the 6 months to 18 November 2017.

Salary histogram for Support Analyst in Wales

Support Analyst
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Wales region over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales +4 57 £31,000 +16.98% 1
West Wales -10 5 £20,500 -2.38% 2
Mid Wales 0 1 - -
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Wales

For the 6 months to 18 November 2017, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Wales region featuring Support Analyst in the job title.

1 33 (51.56%) Microsoft
2 27 (42.19%) SQL
3 21 (32.81%) ITIL
4 17 (26.56%) Windows
4 17 (26.56%) Oracle
5 11 (17.19%) Windows Server
5 11 (17.19%) Microsoft Office
6 10 (15.63%) ERP
6 10 (15.63%) Manufacturing
7 9 (14.06%) Active Directory
7 9 (14.06%) SAP
7 9 (14.06%) Linux
8 8 (12.50%) Shell Script
8 8 (12.50%) Finance
9 7 (10.94%) IBM
9 7 (10.94%) Microsoft Excel
9 7 (10.94%) iSeries
10 6 (9.38%) Ticket Management
10 6 (9.38%) Unix
10 6 (9.38%) SQL Server
10 6 (9.38%) Java
10 6 (9.38%) Advertising
11 5 (7.81%) VMware
11 5 (7.81%) Degree
11 5 (7.81%) CRM
11 5 (7.81%) Windows 10
11 5 (7.81%) Oracle Database
12 4 (6.25%) Root Cause Analysis
12 4 (6.25%) Windows 7
12 4 (6.25%) GNVQ

Support Analyst Skill Set
Co-occurring IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (4.69%) IBM HTTP Server
1 3 (4.69%) WebLogic
1 3 (4.69%) WebSphere
2 2 (3.13%) Apache
2 2 (3.13%) JBoss
2 2 (3.13%) Tomcat
3 1 (1.56%) BizTalk Server
3 1 (1.56%) IIS
3 1 (1.56%) SharePoint
Applications
1 11 (17.19%) Microsoft Office
2 7 (10.94%) Microsoft Excel
Business Applications
1 3 (4.69%) Dynamics AX
1 3 (4.69%) Oracle EBS
1 3 (4.69%) Oracle EBS R12
2 2 (3.13%) Sage 200
3 1 (1.56%) Dynamics CRM
3 1 (1.56%) NetSuite
Cloud Services
1 3 (4.69%) Dynamics 365
2 1 (1.56%) Microsoft Azure
2 1 (1.56%) Office 365
Communications & Networking
1 4 (6.25%) Internet
2 3 (4.69%) DHCP
2 3 (4.69%) DNS
2 3 (4.69%) FTP
2 3 (4.69%) HTTP
2 3 (4.69%) Remote Desktop
3 1 (1.56%) Firewall
3 1 (1.56%) LAN
3 1 (1.56%) Network Security
3 1 (1.56%) VoIP
3 1 (1.56%) WAN
3 1 (1.56%) Wi-Fi
Database & Business Intelligence
1 6 (9.38%) SQL Server
2 5 (7.81%) Oracle Database
3 3 (4.69%) Oracle Database 11g
3 3 (4.69%) Oracle Reports
3 3 (4.69%) SQL Server Reporting Services
4 2 (3.13%) SQL Server Integration Services
5 1 (1.56%) MS Access
5 1 (1.56%) MySQL
Development Applications
1 3 (4.69%) Oracle APEX
1 3 (4.69%) Oracle Forms
1 3 (4.69%) Toad
General
1 10 (15.63%) Manufacturing
2 8 (12.50%) Finance
3 6 (9.38%) Advertising
4 4 (6.25%) Automotive
5 3 (4.69%) Retail
6 2 (3.13%) French Language
6 2 (3.13%) Italian Language
6 2 (3.13%) Telecoms
7 1 (1.56%) Marketing
Libraries, Frameworks & Software Standards
1 3 (4.69%) CSS
1 3 (4.69%) HTML
1 3 (4.69%) J2EE
1 3 (4.69%) Spring
1 3 (4.69%) WebSphere MQ
2 2 (3.13%) Web Services
3 1 (1.56%) .NET
3 1 (1.56%) ASP.NET
3 1 (1.56%) Classic ASP
3 1 (1.56%) Middleware
Miscellaneous
1 7 (10.94%) iSeries
2 4 (6.25%) Smartphone
3 3 (4.69%) Analytical Skills
4 2 (3.13%) Fat Client
4 2 (3.13%) Thin Client
5 1 (1.56%) Digital Media
5 1 (1.56%) Driving Licence
5 1 (1.56%) Enterprise Software
5 1 (1.56%) Video\Live Streaming
Operating Systems
1 17 (26.56%) Windows
2 11 (17.19%) Windows Server
3 9 (14.06%) Linux
4 6 (9.38%) Unix
5 5 (7.81%) Windows 10
6 4 (6.25%) Windows 7
6 4 (6.25%) Windows Server 2003
7 3 (4.69%) OS/400
8 1 (1.56%) Windows 8
8 1 (1.56%) Windows Server 2008
8 1 (1.56%) Windows Server 2012
Processes & Methodologies
1 21 (32.81%) ITIL
2 10 (15.63%) ERP
3 6 (9.38%) Ticket Management
4 5 (7.81%) CRM
5 4 (6.25%) Business Process Analysis
5 4 (6.25%) Mathematics
5 4 (6.25%) Migration
5 4 (6.25%) Root Cause Analysis
6 3 (4.69%) Business Analysis
6 3 (4.69%) Data Migration
6 3 (4.69%) Data Privacy
6 3 (4.69%) Data Security
6 3 (4.69%) DevOps
6 3 (4.69%) Performance Tuning
6 3 (4.69%) Service Management
6 3 (4.69%) Systems Analysis
6 3 (4.69%) Test Scripting
6 3 (4.69%) Validation
7 2 (3.13%) Asset Management
7 2 (3.13%) Project Management
Programming Languages
1 27 (42.19%) SQL
2 8 (12.50%) Shell Script
3 6 (9.38%) Java
4 4 (6.25%) PL/SQL
5 3 (4.69%) Bash Shell
5 3 (4.69%) JavaScript
5 3 (4.69%) Korn
5 3 (4.69%) Perl
5 3 (4.69%) Python
5 3 (4.69%) VBA
6 1 (1.56%) PHP
Qualifications
1 5 (7.81%) Degree
2 4 (6.25%) GNVQ
2 4 (6.25%) SC Cleared
2 4 (6.25%) Security Cleared
3 2 (3.13%) CCNA
3 2 (3.13%) Cisco Certification
4 1 (1.56%) MCDST
4 1 (1.56%) Microsoft Certification
4 1 (1.56%) Network+ Certification
4 1 (1.56%) VCP5
4 1 (1.56%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 2 (3.13%) SLA
2 1 (1.56%) ISO/IEC 27001
System Software
1 9 (14.06%) Active Directory
2 4 (6.25%) VMware Infrastructure
Systems Management
1 3 (4.69%) SCCM
1 3 (4.69%) SCSM
Vendors
1 33 (51.56%) Microsoft
2 17 (26.56%) Oracle
3 9 (14.06%) SAP
4 7 (10.94%) IBM
5 5 (7.81%) VMware
6 4 (6.25%) Citrix
6 4 (6.25%) Sage
7 3 (4.69%) Splunk
8 2 (3.13%) Cisco
8 2 (3.13%) McAfee
9 1 (1.56%) Avaya
9 1 (1.56%) Dell
9 1 (1.56%) Epicor
9 1 (1.56%) IFS
9 1 (1.56%) Infor
9 1 (1.56%) Nortel
9 1 (1.56%) Red Hat
9 1 (1.56%) Remedy