Period
to 19 October 2018

The median annual salary for a Support Analyst was £26,000 in advertised job vacancies in Wales during the 6 months to 19 October 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
UK > Wales
6 months to
19 Oct 2018
Same period 2017 Same period 2016
Rank 81 83 74
Rank change year-on-year +2 -9 -16
Permanent jobs requiring a Support Analyst 52 54 89
As % of all permanent IT jobs advertised in Wales 2.59% 2.78% 3.36%
As % of the Job Titles category 2.67% 2.85% 3.47%
Number of salaries quoted 48 53 83
Wales median annual salary £26,000 £23,500 £25,000
Median salary % change year-on-year +10.64% -6.00% -0.10%
10th Percentile £21,425 £18,800 £17,750
90th Percentile £38,513 £40,600 £35,000
UK median annual salary £32,500 £31,500 £31,413
% change year-on-year +3.17% +0.28% -3.35%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Wales. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Wales
Permanent vacancies in Wales with a recognized job title 1,950 1,897 2,563
% of permanent IT jobs with a recognized job title 96.97% 97.58% 96.68%
Number of salaries quoted 1,610 1,644 2,208
Wales median annual salary £40,000 £40,000 £37,500
Median salary % change year-on-year - +6.67% +4.17%
10th Percentile £24,225 £23,000 £22,000
90th Percentile £61,183 £57,200 £55,000
UK median annual salary £50,000 £48,000 £47,500
% change year-on-year +4.17% +1.05% +5.56%

Support Analyst
Job Vacancy Trend in Wales

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in Wales.

Job vacancy trend for Support Analyst in Wales

Support Analyst
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in Wales.

Salary trend for Support Analyst in Wales

Support Analyst
Salary Histogram in Wales

The salary distribution of IT jobs citing Support Analyst in Wales over the 6 months to 19 October 2018.

Salary histogram for Support Analyst in Wales

Support Analyst
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Wales region over the 6 months to 19 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales -9 41 £26,000 - 9
West Wales +10 5 £21,500 +4.88% 1
North Wales - 4 £25,250 -
Mid Wales -5 2 £27,500 -
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Wales

For the 6 months to 19 October 2018, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Wales region featuring Support Analyst in the job title.

1 24 (46.15%) Windows
2 20 (38.46%) Active Directory
3 19 (36.54%) SQL
4 17 (32.69%) Office 365
5 16 (30.77%) Microsoft
6 15 (28.85%) ITIL
7 14 (26.92%) Windows 10
8 11 (21.15%) Problem-Solving
9 10 (19.23%) Windows 7
10 7 (13.46%) Finance
10 7 (13.46%) Microsoft Azure
11 6 (11.54%) Analytical Skills
11 6 (11.54%) VMware
11 6 (11.54%) LAN
11 6 (11.54%) WAN
11 6 (11.54%) Oracle
12 5 (9.62%) CGI
12 5 (9.62%) Incident Management
12 5 (9.62%) Security Cleared
12 5 (9.62%) Agile Software Development
12 5 (9.62%) Windows Server
12 5 (9.62%) Proactive Monitoring
13 4 (7.69%) Root Cause Analysis
13 4 (7.69%) SC Cleared
13 4 (7.69%) Data Modelling
13 4 (7.69%) SLA
13 4 (7.69%) Citrix
13 4 (7.69%) Microsoft Office
13 4 (7.69%) SAP
13 4 (7.69%) JavaScript

Support Analyst Skill Set
Co-occurring IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (5.77%) SharePoint
2 2 (3.85%) WebLogic
3 1 (1.92%) IIS
3 1 (1.92%) MS Exchange
3 1 (1.92%) Skype for Business
Applications
1 4 (7.69%) Microsoft Office
2 3 (5.77%) Microsoft Excel
Business Applications
1 2 (3.85%) Oracle EBS
1 2 (3.85%) Oracle EBS R12
1 2 (3.85%) Remedy ITSM
1 2 (3.85%) Sage X3
2 1 (1.92%) SAP BPC
Cloud Services
1 17 (32.69%) Office 365
2 7 (13.46%) Microsoft Azure
Communications & Networking
1 6 (11.54%) LAN
1 6 (11.54%) WAN
2 2 (3.85%) DHCP
2 2 (3.85%) DNS
2 2 (3.85%) Skype
3 1 (1.92%) DMZ
3 1 (1.92%) SNMP
3 1 (1.92%) WebEx
Database & Business Intelligence
1 3 (5.77%) MS Access
1 3 (5.77%) SQL Server
2 2 (3.85%) BusinessObjects
2 2 (3.85%) PostgreSQL
3 1 (1.92%) Crystal Reports
3 1 (1.92%) Oracle Database
3 1 (1.92%) Oracle Reports
3 1 (1.92%) RDBMS
3 1 (1.92%) Relational Database
3 1 (1.92%) SAP BW
3 1 (1.92%) SAP Data Services
Development Applications
1 1 (1.92%) Octopus Deploy
1 1 (1.92%) Team Foundation Server
General
1 7 (13.46%) Finance
2 3 (5.77%) Retail
3 2 (3.85%) Banking
3 2 (3.85%) Manufacturing
3 2 (3.85%) Marketing
3 2 (3.85%) Telecoms
4 1 (1.92%) Advertising
Libraries, Frameworks & Software Standards
1 5 (9.62%) CGI
2 3 (5.77%) HTML
2 3 (5.77%) HTML5
3 2 (3.85%) .NET
3 2 (3.85%) AngularJS
3 2 (3.85%) Hibernate
3 2 (3.85%) Spring
4 1 (1.92%) COM
4 1 (1.92%) CSS
4 1 (1.92%) XML
Miscellaneous
1 6 (11.54%) Analytical Skills
2 2 (3.85%) Fintech
2 2 (3.85%) Smartphone
3 1 (1.92%) Analytical Mindset
3 1 (1.92%) Data Centre
3 1 (1.92%) iSeries
3 1 (1.92%) Renewable Energy
Operating Systems
1 24 (46.15%) Windows
2 14 (26.92%) Windows 10
3 10 (19.23%) Windows 7
4 5 (9.62%) Windows Server
5 3 (5.77%) Android
5 3 (5.77%) Windows Server 2003
5 3 (5.77%) Windows Server 2012
6 2 (3.85%) Linux
6 2 (3.85%) Unix
7 1 (1.92%) Windows Server 2008
Processes & Methodologies
1 15 (28.85%) ITIL
2 11 (21.15%) Problem-Solving
3 5 (9.62%) Agile Software Development
3 5 (9.62%) Incident Management
3 5 (9.62%) Proactive Monitoring
4 4 (7.69%) Data Modelling
4 4 (7.69%) Root Cause Analysis
5 3 (5.77%) Change Management
5 3 (5.77%) Line Management
5 3 (5.77%) Service Delivery
5 3 (5.77%) Systems Analysis
5 3 (5.77%) Test Scripting
5 3 (5.77%) Waterfall
6 2 (3.85%) E-Commerce
6 2 (3.85%) ERP
6 2 (3.85%) ITSM
6 2 (3.85%) Programme Management
6 2 (3.85%) Service Management
6 2 (3.85%) User Acceptance Testing
7 1 (1.92%) System Testing
Programming Languages
1 19 (36.54%) SQL
2 4 (7.69%) JavaScript
3 3 (5.77%) Java
3 3 (5.77%) Shell Script
3 3 (5.77%) VBA
4 2 (3.85%) PL/SQL
5 1 (1.92%) Jython
5 1 (1.92%) Perl
5 1 (1.92%) PowerShell
5 1 (1.92%) Python
5 1 (1.92%) T-SQL
Qualifications
1 5 (9.62%) Security Cleared
2 4 (7.69%) SC Cleared
3 2 (3.85%) ITIL Certification
4 1 (1.92%) ISEB
Quality Assurance & Compliance
1 4 (7.69%) SLA
System Software
1 20 (38.46%) Active Directory
2 2 (3.85%) Hyper-V
3 1 (1.92%) XenApp
Systems Management
1 1 (1.92%) SCOM
1 1 (1.92%) Tivoli
Vendors
1 16 (30.77%) Microsoft
2 6 (11.54%) Oracle
2 6 (11.54%) VMware
3 4 (7.69%) Citrix
3 4 (7.69%) SAP
4 2 (3.85%) Cisco
4 2 (3.85%) Remedy
4 2 (3.85%) Sage
5 1 (1.92%) IBM
5 1 (1.92%) ServiceNow