Period
to 23 April 2018

The median annual salary for a Support Analyst was £25,250 in advertised job vacancies in Wales during the 6 months to 23 April 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
UK > Wales
6 months to
23 Apr 2018
Same period 2017 Same period 2016
Rank 93 75 63
Rank change year-on-year -18 -12 +53
Permanent jobs requiring a Support Analyst 45 74 96
As % of all permanent IT jobs advertised in Wales 2.35% 3.34% 3.71%
As % of the Job Titles category 2.44% 3.47% 3.77%
Number of salaries quoted 41 72 86
Wales median annual salary £25,250 £27,000 £22,500
Median salary % change year-on-year -6.48% +20.00% -10.89%
10th Percentile £17,750 £18,500 £17,750
90th Percentile £37,500 £36,650 £33,750
UK median annual salary £31,500 £30,500 £32,500
% change year-on-year +3.28% -6.15% +4.84%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Wales. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Wales
Permanent vacancies in Wales with a recognized job title 1,845 2,133 2,548
% of permanent IT jobs with a recognized job title 96.39% 96.38% 98.38%
Number of salaries quoted 1,541 1,807 2,178
Wales median annual salary £38,500 £38,000 £37,000
Median salary % change year-on-year +1.32% +2.70% -
10th Percentile £24,000 £23,500 £21,500
90th Percentile £57,500 £56,250 £53,750
UK median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Support Analyst
Job Vacancy Trend in Wales

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in Wales.

Job vacancy trend for Support Analyst in Wales

Support Analyst
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in Wales.

Salary trend for Support Analyst in Wales

Support Analyst
Salary Histogram in Wales

The salary distribution of IT jobs citing Support Analyst in Wales over the 6 months to 23 April 2018.

Salary histogram for Support Analyst in Wales

Support Analyst
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Wales region over the 6 months to 23 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales -4 36 £28,500 +5.56% 5
West Wales +17 8 £18,500 -27.45%
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Wales

For the 6 months to 23 April 2018, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Wales region featuring Support Analyst in the job title.

1 26 (57.78%) Microsoft
2 17 (37.78%) SQL
3 14 (31.11%) Windows
3 14 (31.11%) Active Directory
4 13 (28.89%) ITIL
4 13 (28.89%) Finance
4 13 (28.89%) Problem-Solving
5 11 (24.44%) Degree
6 10 (22.22%) iSeries
6 10 (22.22%) Microsoft Office
7 9 (20.00%) Advertising
7 9 (20.00%) Analytical Skills
8 8 (17.78%) Linux
8 8 (17.78%) Microsoft Excel
8 8 (17.78%) IBM
9 7 (15.56%) CCNA
9 7 (15.56%) Cisco Certification
9 7 (15.56%) SQL Server
10 6 (13.33%) Microsoft Certification
10 6 (13.33%) VMware
10 6 (13.33%) Windows 10
10 6 (13.33%) Windows Server
11 5 (11.11%) VMware Infrastructure
11 5 (11.11%) Firewall
11 5 (11.11%) Systems Analysis
11 5 (11.11%) User Acceptance Testing
11 5 (11.11%) Test Scripting
11 5 (11.11%) SLA
11 5 (11.11%) Cisco
11 5 (11.11%) Oracle

Support Analyst Skill Set
Co-occurring IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (6.67%) IBM HTTP Server
1 3 (6.67%) WebSphere
2 2 (4.44%) Skype for Business
3 1 (2.22%) JBoss
3 1 (2.22%) MS Exchange
3 1 (2.22%) WebLogic
Applications
1 10 (22.22%) Microsoft Office
2 8 (17.78%) Microsoft Excel
Business Applications
1 1 (2.22%) Dynamics AX
1 1 (2.22%) NetSuite
Cloud Services
1 2 (4.44%) Microsoft Azure
1 2 (4.44%) Office 365
2 1 (2.22%) Amazon AWS
2 1 (2.22%) Dynamics 365
Communications & Networking
1 5 (11.11%) Firewall
2 4 (8.89%) Wi-Fi
3 3 (6.67%) DHCP
3 3 (6.67%) DNS
3 3 (6.67%) HTTP
3 3 (6.67%) VoIP
4 2 (4.44%) VPN
5 1 (2.22%) LAN
5 1 (2.22%) Network Security
5 1 (2.22%) SAN
5 1 (2.22%) WAN
Database & Business Intelligence
1 7 (15.56%) SQL Server
2 3 (6.67%) Relational Database
3 2 (4.44%) MS Access
3 2 (4.44%) SQL Server Reporting Services
4 1 (2.22%) SQL Server Integration Services
General
1 13 (28.89%) Finance
2 9 (20.00%) Advertising
3 3 (6.67%) Retail
4 1 (2.22%) Aerospace
4 1 (2.22%) Automotive
4 1 (2.22%) Manufacturing
4 1 (2.22%) Marketing
Libraries, Frameworks & Software Standards
1 3 (6.67%) CGI
1 3 (6.67%) WebSphere MQ
2 1 (2.22%) .NET
2 1 (2.22%) COM
2 1 (2.22%) Middleware
Miscellaneous
1 10 (22.22%) iSeries
2 9 (20.00%) Analytical Skills
3 3 (6.67%) Self-Motivation
4 2 (4.44%) iPhone
5 1 (2.22%) Analytical Mindset
5 1 (2.22%) Driving Licence
5 1 (2.22%) Enterprise Storage
5 1 (2.22%) Fintech
Operating Systems
1 14 (31.11%) Windows
2 8 (17.78%) Linux
3 6 (13.33%) Windows 10
3 6 (13.33%) Windows Server
4 4 (8.89%) Unix
4 4 (8.89%) Windows Server 2003
5 3 (6.67%) OS/400
5 3 (6.67%) Solaris
5 3 (6.67%) Windows 7
6 2 (4.44%) Android
7 1 (2.22%) Windows Server 2012
Processes & Methodologies
1 13 (28.89%) ITIL
1 13 (28.89%) Problem-Solving
2 5 (11.11%) Systems Analysis
2 5 (11.11%) Test Scripting
2 5 (11.11%) User Acceptance Testing
3 4 (8.89%) Incident Management
3 4 (8.89%) Mathematics
3 4 (8.89%) Service Delivery
3 4 (8.89%) Validation
4 3 (6.67%) Agile Software Development
4 3 (6.67%) Business Analysis
4 3 (6.67%) Data Modelling
4 3 (6.67%) Data Privacy
4 3 (6.67%) Data Security
4 3 (6.67%) DevOps
4 3 (6.67%) Performance Tuning
4 3 (6.67%) Service Management
4 3 (6.67%) Waterfall
5 2 (4.44%) ERP
5 2 (4.44%) Project Management
Programming Languages
1 17 (37.78%) SQL
2 3 (6.67%) Bash Shell
2 3 (6.67%) Python
2 3 (6.67%) Shell Script
3 2 (4.44%) C
3 2 (4.44%) VBA
4 1 (2.22%) C#
4 1 (2.22%) PowerShell
4 1 (2.22%) VB.NET
Qualifications
1 11 (24.44%) Degree
2 7 (15.56%) CCNA
2 7 (15.56%) Cisco Certification
3 6 (13.33%) Microsoft Certification
4 3 (6.67%) MCDST
4 3 (6.67%) MCSE
4 3 (6.67%) Network+ Certification
5 2 (4.44%) ISEB
5 2 (4.44%) VMware Certified Professional (VCP)
6 1 (2.22%) CCNP
6 1 (2.22%) ITIL Certification
6 1 (2.22%) MCSA
6 1 (2.22%) PRINCE2 Certification
6 1 (2.22%) VCP5
Quality Assurance & Compliance
1 5 (11.11%) SLA
2 1 (2.22%) ISO/IEC 27001
2 1 (2.22%) PMO
System Software
1 14 (31.11%) Active Directory
2 5 (11.11%) VMware Infrastructure
3 2 (4.44%) Hyper-V
4 1 (2.22%) XenApp
4 1 (2.22%) XenDesktop
Systems Management
1 3 (6.67%) SCCM
2 1 (2.22%) SCSM
Vendors
1 26 (57.78%) Microsoft
2 8 (17.78%) IBM
3 6 (13.33%) VMware
4 5 (11.11%) Cisco
4 5 (11.11%) Oracle
5 3 (6.67%) Avaya
5 3 (6.67%) Citrix
5 3 (6.67%) Dell
5 3 (6.67%) Nortel
5 3 (6.67%) Splunk
5 3 (6.67%) Sybase
5 3 (6.67%) Virgin Media
6 2 (4.44%) ServiceNow
7 1 (2.22%) Epicor
7 1 (2.22%) EqualLogic
7 1 (2.22%) IFS
7 1 (2.22%) Infor
7 1 (2.22%) Meraki
7 1 (2.22%) NetApp
7 1 (2.22%) Sage