The median annual salary for a Support Analyst was £27,000 in advertised job vacancies in Wales during the 3 months to 29 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
UK / Wales
3 months to
29 Mar 2017
Same period 2016 Same period 2015
Rank 66 56 80
Rank change year-on-year -10 +24  
Permanent jobs requiring a Support Analyst 37 52 27
As % of all permanent IT jobs advertised in Wales 3.35% 3.72% 2.03%
As % of the Job Titles category 3.47% 3.79% 2.08%
Number of salaries quoted 35 44 24
Median salary £27,000 £22,500 £24,500
Median salary % change year-on-year +20.00% -8.16%  
90% offered a salary of more than £18,400 £18,500 £18,800
10% offered a salary of more than £45,000 £32,500 £35,350
UK excluding London median salary £27,500 £28,500 £27,500
% change year-on-year -3.50% +3.63%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in Wales. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
Wales
Permanent job vacancies with a job title containing a recognized job role 1065 1372 1295
As % of all permanent IT job vacancies advertised in Wales 96.55% 98.14% 97.37%
Number of salaries quoted 891 1164 1110
Median salary £37,500 £35,000 £37,000
Median salary % change year-on-year +7.14% -5.40%  
90% offered a salary of more than £23,000 £22,500 £24,500
10% offered a salary of more than £50,000 £50,250 £50,000
UK excluding London median salary £41,500 £41,500 £40,000
% change year-on-year - +3.75%  

Support Analyst
Job Vacancy Trend in Wales

The job posting trend of jobs advertised in Wales that featured Support Analyst in the job title.

Job vacancy trend for Support Analyst in Wales

Support Analyst
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in Wales.

Salary trend for Support Analyst in Wales

Support Analyst
Salary Histogram in Wales

The salary distribution of IT jobs citing Support Analyst in Wales over the 3 months to 29 March 2017.

Salary histogram for Support Analyst in Wales

Support Analyst
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Wales region over the 3 months to 29 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales +11 33 £26,500 +15.21% 4
North Wales -3 2 £27,250 +21.11%
West Wales -4 2 £28,000 +51.35%
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Wales

For the 6 months to 29 March 2017, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Wales region featuring Support Analyst in the job title.

1 38 (46.34%) SQL
2 33 (40.24%) Windows
2 33 (40.24%) Microsoft
3 29 (35.37%) ITIL
4 24 (29.27%) Active Directory
5 17 (20.73%) Finance
6 16 (19.51%) C#
6 16 (19.51%) Degree
6 16 (19.51%) Windows Server
7 14 (17.07%) .NET
8 13 (15.85%) VB.NET
8 13 (15.85%) Advertising
8 13 (15.85%) Incident Management
9 12 (14.63%) Forefront Identity Manager
9 12 (14.63%) MS Office
10 11 (13.41%) ITIL Certification
11 10 (12.20%) Systems Analysis
11 10 (12.20%) Data Modelling
11 10 (12.20%) Business Analysis
11 10 (12.20%) iSeries
12 9 (10.98%) Windows 7
12 9 (10.98%) User Acceptance Testing
12 9 (10.98%) SQL Server
12 9 (10.98%) Validation
13 8 (9.76%) Agile Software Development
13 8 (9.76%) MS Excel
13 8 (9.76%) IBM
13 8 (9.76%) ISEB
13 8 (9.76%) Test Scripting
14 7 (8.54%) PowerShell

Support Analyst Skill Set
Co-occurring IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (2.44%) JBoss
2 1 (1.22%) Apache
2 1 (1.22%) ColdFusion
2 1 (1.22%) IIS
2 1 (1.22%) SAS
2 1 (1.22%) SharePoint
2 1 (1.22%) WebLogic
Applications
1 12 (14.63%) MS Office
2 8 (9.76%) MS Excel
3 1 (1.22%) MS PowerPoint
Business Applications
1 4 (4.88%) Dynamics NAV
2 2 (2.44%) Visualfiles
3 1 (1.22%) Dynamics AX
3 1 (1.22%) Dynamics CRM
3 1 (1.22%) Sage 200
Cloud Services
1 2 (2.44%) Office 365
2 1 (1.22%) Amazon AWS
2 1 (1.22%) Microsoft Azure
2 1 (1.22%) SaaS
Communications & Networking
1 5 (6.10%) Remote Desktop
2 3 (3.66%) TCP/IP
3 2 (2.44%) SAN
4 1 (1.22%) Firewall
4 1 (1.22%) NAS
4 1 (1.22%) PABX
4 1 (1.22%) VLAN
4 1 (1.22%) VoIP
4 1 (1.22%) WebEx
4 1 (1.22%) Wi-Fi
Database & Business Intelligence
1 9 (10.98%) SQL Server
2 4 (4.88%) Relational Database
3 2 (2.44%) Oracle Reports
4 1 (1.22%) MySQL
4 1 (1.22%) SAS EBI
4 1 (1.22%) SQL Server 2005
4 1 (1.22%) SQL Server Reporting Services
Development Applications
1 2 (2.44%) Subversion
2 1 (1.22%) Eclipse
2 1 (1.22%) Rational DOORS
2 1 (1.22%) Toad
2 1 (1.22%) Visual Studio
General
1 17 (20.73%) Finance
2 13 (15.85%) Advertising
3 5 (6.10%) Banking
3 5 (6.10%) Telecoms
4 3 (3.66%) Manufacturing
5 2 (2.44%) Legal
6 1 (1.22%) French Language
6 1 (1.22%) German Language
6 1 (1.22%) Italian Language
6 1 (1.22%) Portuguese Language
6 1 (1.22%) Spanish Language
6 1 (1.22%) Welsh Language
Libraries, Frameworks & Software Standards
1 14 (17.07%) .NET
2 7 (8.54%) Web Services
3 6 (7.32%) ASP.NET
4 1 (1.22%) Ajax
4 1 (1.22%) Hibernate
4 1 (1.22%) HTML
4 1 (1.22%) jQuery
4 1 (1.22%) SailPoint
4 1 (1.22%) SOAP
4 1 (1.22%) Spring
4 1 (1.22%) Spring MVC
4 1 (1.22%) XML
Miscellaneous
1 10 (12.20%) iSeries
2 7 (8.54%) Analytical Skills
3 2 (2.44%) Driving Licence
3 2 (2.44%) Management Information System
3 2 (2.44%) Replication
3 2 (2.44%) Smartphone
3 2 (2.44%) Virtual Team
4 1 (1.22%) Computer Science
4 1 (1.22%) Handset
Operating Systems
1 33 (40.24%) Windows
2 16 (19.51%) Windows Server
3 9 (10.98%) Windows 7
4 6 (7.32%) Windows Server 2012
5 5 (6.10%) Windows Server 2003
5 5 (6.10%) Windows Server 2008
6 3 (3.66%) Linux
6 3 (3.66%) Windows 8
7 1 (1.22%) Red Hat Enterprise Linux
7 1 (1.22%) Solaris
7 1 (1.22%) Unix
7 1 (1.22%) Windows 10
Processes & Methodologies
1 29 (35.37%) ITIL
2 13 (15.85%) Incident Management
3 10 (12.20%) Business Analysis
3 10 (12.20%) Data Modelling
3 10 (12.20%) Systems Analysis
4 9 (10.98%) User Acceptance Testing
4 9 (10.98%) Validation
5 8 (9.76%) Agile Software Development
5 8 (9.76%) Test Scripting
6 7 (8.54%) Waterfall
7 6 (7.32%) Project Management
7 6 (7.32%) Software Testing
8 5 (6.10%) ERP
9 4 (4.88%) Asset Management
9 4 (4.88%) Service Delivery
10 3 (3.66%) Data Analysis
11 2 (2.44%) Continuous Improvement
11 2 (2.44%) CRM
11 2 (2.44%) Service Management
11 2 (2.44%) Stakeholder Management
Programming Languages
1 38 (46.34%) SQL
2 16 (19.51%) C#
3 13 (15.85%) VB.NET
4 7 (8.54%) PowerShell
5 5 (6.10%) Java
6 3 (3.66%) C++
6 3 (3.66%) JavaScript
7 2 (2.44%) C
8 1 (1.22%) PHP
8 1 (1.22%) PL/SQL
8 1 (1.22%) VBA
Qualifications
1 16 (19.51%) Degree
2 11 (13.41%) ITIL Certification
3 8 (9.76%) ISEB
4 6 (7.32%) Cisco Certification
5 5 (6.10%) CCNA
6 3 (3.66%) ITIL Foundation Certificate
7 2 (2.44%) A+ Certification
7 2 (2.44%) Microsoft Certification
7 2 (2.44%) Network+ Certification
8 1 (1.22%) CCNP
8 1 (1.22%) MCSA
8 1 (1.22%) MCSE
8 1 (1.22%) PRINCE2 Certification
8 1 (1.22%) Security Cleared
8 1 (1.22%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 7 (8.54%) SLA
2 2 (2.44%) QA
System Software
1 24 (29.27%) Active Directory
2 1 (1.22%) Hyper-V
2 1 (1.22%) VMware Infrastructure
Systems Management
1 12 (14.63%) Forefront Identity Manager
2 2 (2.44%) SCCM
3 1 (1.22%) WSUS
Vendors
1 33 (40.24%) Microsoft
2 8 (9.76%) IBM
3 6 (7.32%) Cisco
3 6 (7.32%) VMware
4 4 (4.88%) Oracle
5 2 (2.44%) iManage
5 2 (2.44%) SAP
5 2 (2.44%) Veeam
6 1 (1.22%) Avaya
6 1 (1.22%) Borland
6 1 (1.22%) CA Agile Central
6 1 (1.22%) Dell
6 1 (1.22%) HP
6 1 (1.22%) Meraki
6 1 (1.22%) Red Hat
6 1 (1.22%) Sage
6 1 (1.22%) Salesforce.com
Cardiff, South Glamorgan
The People Network
Salary: £18000 - £28000 per annum, Benefits benefits
Posted: 2 days ago
Cardiff, South Glamorgan
IntaPeople
Salary: £36000 - £37000 per annum
Posted: 2 days ago
Bridgend, Mid Glamorgan
CGI
Salary: £20000 - £27000 per annum + benefits
Posted: 14 days ago
Cardiff, South Glamorgan
NHS Wales Informatics Service
Salary: From £26,302 to £35,225 per annum
Posted: 27 days ago