The median annual salary for a Support Analyst was £23,000 in advertised job vacancies in Wales during the 3 months to 24 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
UK / Wales
3 months to
24 Jun 2017
Same period 2016 Same period 2015
Rank 64 72 53
Rank change year-on-year +8 -19  
Permanent jobs requiring a Support Analyst 25 27 51
As % of all permanent IT jobs advertised in Wales 2.56% 2.08% 3.55%
As % of the Job Titles category 2.63% 2.13% 3.64%
Number of salaries quoted 25 20 45
Median salary £23,000 £25,500 £26,500
Median salary % change year-on-year -9.80% -3.77%  
90% offered a salary of more than £19,800 £18,500 £19,000
10% offered a salary of more than £38,900 £30,250 £33,200
UK excluding London median salary £30,000 £27,500 £27,500
% change year-on-year +9.09% -  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in Wales. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
Wales
Permanent job vacancies with a job title containing a recognized job role 950 1269 1400
As % of all permanent IT job vacancies advertised in Wales 97.44% 97.77% 97.43%
Number of salaries quoted 819 1081 1154
Median salary £40,000 £37,500 £37,000
Median salary % change year-on-year +6.66% +1.35%  
90% offered a salary of more than £24,500 £25,000 £25,000
10% offered a salary of more than £52,163 £52,500 £50,000
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

Support Analyst
Job Vacancy Trend in Wales

The job posting trend of jobs advertised in Wales that featured Support Analyst in the job title.

Job vacancy trend for Support Analyst in Wales

Support Analyst
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in Wales.

Salary trend for Support Analyst in Wales

Support Analyst
Salary Histogram in Wales

The salary distribution of IT jobs citing Support Analyst in Wales over the 3 months to 24 June 2017.

Salary histogram for Support Analyst in Wales

Support Analyst
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Wales region over the 3 months to 24 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales +22 24 £23,000 -11.53% 4
West Wales -17 1 £18,250 -3.94%
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Wales

For the 6 months to 24 June 2017, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Wales region featuring Support Analyst in the job title.

1 24 (38.71%) ITIL
2 21 (33.87%) Windows
3 20 (32.26%) SQL
4 19 (30.65%) Microsoft
5 12 (19.35%) Windows Server
6 11 (17.74%) Microsoft Office
7 10 (16.13%) Finance
8 8 (12.90%) Active Directory
9 7 (11.29%) Cisco Certification
9 7 (11.29%) Cisco
9 7 (11.29%) Project Management
9 7 (11.29%) ITIL Certification
9 7 (11.29%) SQL Server
9 7 (11.29%) Linux
9 7 (11.29%) Business Analysis
10 6 (9.68%) VMware
10 6 (9.68%) Incident Management
10 6 (9.68%) User Acceptance Testing
10 6 (9.68%) Manufacturing
10 6 (9.68%) Oracle
10 6 (9.68%) CRM
10 6 (9.68%) Windows Server 2003
10 6 (9.68%) CCNA
10 6 (9.68%) SLA
10 6 (9.68%) Data Modelling
10 6 (9.68%) Windows Server 2012
11 5 (8.06%) Advertising
11 5 (8.06%) Test Scripting
12 4 (6.45%) Systems Analysis
12 4 (6.45%) Automotive

Support Analyst Skill Set
Co-occurring IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (1.61%) Apache
1 1 (1.61%) CMS
1 1 (1.61%) JBoss
1 1 (1.61%) SAS
1 1 (1.61%) WebLogic
Applications
1 11 (17.74%) Microsoft Office
2 4 (6.45%) Microsoft Excel
Business Applications
1 2 (3.23%) Dynamics AX
1 2 (3.23%) Dynamics CRM
1 2 (3.23%) Oracle EBS
1 2 (3.23%) Oracle EBS R12
2 1 (1.61%) Sage 200
Cloud Services
1 2 (3.23%) Amazon AWS
1 2 (3.23%) Microsoft Azure
1 2 (3.23%) Office 365
2 1 (1.61%) Dynamics 365
2 1 (1.61%) SaaS
Communications & Networking
1 4 (6.45%) Internet
2 2 (3.23%) Firewall
2 2 (3.23%) SAN
2 2 (3.23%) Wi-Fi
3 1 (1.61%) Remote Desktop
3 1 (1.61%) VLAN
3 1 (1.61%) WebEx
Database & Business Intelligence
1 7 (11.29%) SQL Server
2 4 (6.45%) Oracle Reports
3 2 (3.23%) Oracle Database
3 2 (3.23%) Oracle Database 11g
3 2 (3.23%) Relational Database
4 1 (1.61%) MySQL
4 1 (1.61%) SAS EBI
4 1 (1.61%) SQL Server 2005
Development Applications
1 2 (3.23%) Oracle APEX
1 2 (3.23%) Oracle Forms
1 2 (3.23%) Toad
General
1 10 (16.13%) Finance
2 6 (9.68%) Manufacturing
3 5 (8.06%) Advertising
4 4 (6.45%) Automotive
5 3 (4.84%) Banking
5 3 (4.84%) Telecoms
Libraries, Frameworks & Software Standards
1 3 (4.84%) HTML
2 2 (3.23%) CSS
3 1 (1.61%) .NET
3 1 (1.61%) Hibernate
3 1 (1.61%) Spring
3 1 (1.61%) Spring MVC
3 1 (1.61%) XML
Miscellaneous
1 4 (6.45%) Analytical Skills
1 4 (6.45%) iSeries
2 2 (3.23%) Management Information System
2 2 (3.23%) Replication
2 2 (3.23%) Virtual Team
3 1 (1.61%) Driving Licence
3 1 (1.61%) Fat Client
3 1 (1.61%) Smartphone
3 1 (1.61%) Thin Client
Operating Systems
1 21 (33.87%) Windows
2 12 (19.35%) Windows Server
3 7 (11.29%) Linux
4 6 (9.68%) Windows Server 2003
4 6 (9.68%) Windows Server 2012
5 4 (6.45%) Windows 7
5 4 (6.45%) Windows Server 2008
6 2 (3.23%) Windows 8
7 1 (1.61%) Solaris
7 1 (1.61%) Unix
7 1 (1.61%) Windows 10
Processes & Methodologies
1 24 (38.71%) ITIL
2 7 (11.29%) Business Analysis
2 7 (11.29%) Project Management
3 6 (9.68%) CRM
3 6 (9.68%) Data Modelling
3 6 (9.68%) Incident Management
3 6 (9.68%) User Acceptance Testing
4 5 (8.06%) Test Scripting
5 4 (6.45%) Agile Software Development
5 4 (6.45%) Systems Analysis
6 3 (4.84%) Migration
6 3 (4.84%) Software Testing
6 3 (4.84%) Ticket Management
6 3 (4.84%) Validation
6 3 (4.84%) Waterfall
7 2 (3.23%) Continuous Improvement
7 2 (3.23%) High Availability
7 2 (3.23%) Line Management
7 2 (3.23%) Mentoring
7 2 (3.23%) Root Cause Analysis
Programming Languages
1 20 (32.26%) SQL
2 4 (6.45%) JavaScript
3 2 (3.23%) PL/SQL
4 1 (1.61%) C#
4 1 (1.61%) Java
4 1 (1.61%) PHP
4 1 (1.61%) VB.NET
Qualifications
1 7 (11.29%) Cisco Certification
1 7 (11.29%) ITIL Certification
2 6 (9.68%) CCNA
3 4 (6.45%) GNVQ
4 3 (4.84%) ISEB
4 3 (4.84%) Microsoft Certification
5 2 (3.23%) A+ Certification
5 2 (3.23%) CCNP
5 2 (3.23%) Degree
5 2 (3.23%) MCSA
5 2 (3.23%) MCSE
5 2 (3.23%) Network+ Certification
5 2 (3.23%) PRINCE2 Certification
5 2 (3.23%) VMware Certified Professional (VCP)
6 1 (1.61%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 6 (9.68%) SLA
2 2 (3.23%) QA
System Software
1 8 (12.90%) Active Directory
2 2 (3.23%) Hyper-V
2 2 (3.23%) VMware Infrastructure
Systems Management
1 1 (1.61%) Forefront Identity Manager
1 1 (1.61%) SCCM
1 1 (1.61%) SCSM
Vendors
1 19 (30.65%) Microsoft
2 7 (11.29%) Cisco
3 6 (9.68%) Oracle
3 6 (9.68%) VMware
4 4 (6.45%) IBM
5 2 (3.23%) Dell
5 2 (3.23%) HP
5 2 (3.23%) Meraki
5 2 (3.23%) SAP
5 2 (3.23%) Veeam
6 1 (1.61%) Borland
6 1 (1.61%) Citrix
6 1 (1.61%) McAfee
6 1 (1.61%) Sage
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