Period
to 19 July 2018

The median annual salary for a Support Analyst was £26,000 in advertised job vacancies in Wales during the 6 months to 19 July 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
UK > Wales
6 months to
19 Jul 2018
Same period 2017 Same period 2016
Rank 101 79 77
Rank change year-on-year -22 -2 -5
Permanent jobs requiring a Support Analyst 34 67 81
As % of all permanent IT jobs advertised in Wales 1.78% 3.15% 3.01%
As % of the Job Titles category 1.84% 3.23% 3.08%
Number of salaries quoted 34 65 68
Wales median annual salary £26,000 £24,000 £23,500
Median salary % change year-on-year +8.33% +2.13% -8.74%
10th Percentile £17,825 £18,950 £17,750
90th Percentile £33,100 £43,250 £33,750
UK median annual salary £32,000 £32,000 £31,500
% change year-on-year - +1.59% -3.08%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Wales. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Wales
Permanent vacancies in Wales with a recognized job title 1,849 2,072 2,631
% of permanent IT jobs with a recognized job title 96.86% 97.28% 97.88%
Number of salaries quoted 1,531 1,771 2,226
Wales median annual salary £40,000 £40,000 £37,500
Median salary % change year-on-year - +6.67% +1.35%
10th Percentile £25,000 £23,250 £22,250
90th Percentile £58,750 £56,250 £53,375
UK median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Support Analyst
Job Vacancy Trend in Wales

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in Wales.

Job vacancy trend for Support Analyst in Wales

Support Analyst
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in Wales.

Salary trend for Support Analyst in Wales

Support Analyst
Salary Histogram in Wales

The salary distribution of IT jobs citing Support Analyst in Wales over the 6 months to 19 July 2018.

Salary histogram for Support Analyst in Wales

Support Analyst
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Wales region over the 6 months to 19 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales -21 25 £26,186 +9.11% 6
West Wales +20 6 £18,500 -9.76% 1
Mid Wales - 2 £27,500 - 1
North Wales -8 1 £26,000 -4.59%
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Wales

For the 6 months to 19 July 2018, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Wales region featuring Support Analyst in the job title.

1 17 (50.00%) Microsoft
2 14 (41.18%) ITIL
2 14 (41.18%) Windows
3 13 (38.24%) SQL
4 12 (35.29%) Active Directory
5 11 (32.35%) Problem-Solving
6 9 (26.47%) Windows 10
6 9 (26.47%) Finance
7 8 (23.53%) Office 365
8 6 (17.65%) Microsoft Office
9 5 (14.71%) SQL Server
9 5 (14.71%) Data Modelling
9 5 (14.71%) Agile Software Development
9 5 (14.71%) Incident Management
9 5 (14.71%) Windows 7
9 5 (14.71%) Waterfall
9 5 (14.71%) Analytical Skills
10 4 (11.76%) User Acceptance Testing
10 4 (11.76%) Test Scripting
10 4 (11.76%) Systems Analysis
10 4 (11.76%) Microsoft Excel
10 4 (11.76%) SLA
10 4 (11.76%) Microsoft Certification
11 3 (8.82%) Service Delivery
11 3 (8.82%) CGI
11 3 (8.82%) MCDST
11 3 (8.82%) Degree
11 3 (8.82%) iSeries
11 3 (8.82%) Fintech
11 3 (8.82%) Virgin Media

Support Analyst Skill Set
Co-occurring IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (8.82%) Skype for Business
2 2 (5.88%) SharePoint
Applications
1 6 (17.65%) Microsoft Office
2 4 (11.76%) Microsoft Excel
Business Applications
1 1 (2.94%) SAP BPC
Cloud Services
1 8 (23.53%) Office 365
2 2 (5.88%) Microsoft Azure
Communications & Networking
1 2 (5.88%) LAN
1 2 (5.88%) VPN
1 2 (5.88%) WAN
2 1 (2.94%) DHCP
2 1 (2.94%) DMZ
2 1 (2.94%) DNS
2 1 (2.94%) Firewall
2 1 (2.94%) Skype
2 1 (2.94%) VoIP
2 1 (2.94%) WebEx
2 1 (2.94%) Wi-Fi
Database & Business Intelligence
1 5 (14.71%) SQL Server
2 2 (5.88%) MS Access
3 1 (2.94%) BusinessObjects
3 1 (2.94%) Relational Database
3 1 (2.94%) SAP BW
3 1 (2.94%) SAP Data Services
General
1 9 (26.47%) Finance
2 2 (5.88%) Advertising
2 2 (5.88%) Manufacturing
3 1 (2.94%) Retail
Libraries, Frameworks & Software Standards
1 3 (8.82%) CGI
2 2 (5.88%) .NET
3 1 (2.94%) COM
3 1 (2.94%) CSS
3 1 (2.94%) HTML
3 1 (2.94%) HTML5
Miscellaneous
1 5 (14.71%) Analytical Skills
2 3 (8.82%) Fintech
2 3 (8.82%) iSeries
3 2 (5.88%) iPhone
4 1 (2.94%) Analytical Mindset
Operating Systems
1 14 (41.18%) Windows
2 9 (26.47%) Windows 10
3 5 (14.71%) Windows 7
4 2 (5.88%) Android
4 2 (5.88%) Windows Server 2012
5 1 (2.94%) Linux
5 1 (2.94%) Solaris
5 1 (2.94%) Unix
Processes & Methodologies
1 14 (41.18%) ITIL
2 11 (32.35%) Problem-Solving
3 5 (14.71%) Agile Software Development
3 5 (14.71%) Data Modelling
3 5 (14.71%) Incident Management
3 5 (14.71%) Waterfall
4 4 (11.76%) Systems Analysis
4 4 (11.76%) Test Scripting
4 4 (11.76%) User Acceptance Testing
5 3 (8.82%) Service Delivery
6 2 (5.88%) Business Analysis
6 2 (5.88%) Project Management
7 1 (2.94%) ITIL V3
7 1 (2.94%) Mentoring
7 1 (2.94%) Records Management
7 1 (2.94%) Root Cause Analysis
7 1 (2.94%) Service Management
7 1 (2.94%) Software Testing
7 1 (2.94%) Validation
Programming Languages
1 13 (38.24%) SQL
2 2 (5.88%) JavaScript
2 2 (5.88%) VBA
3 1 (2.94%) C
3 1 (2.94%) C#
3 1 (2.94%) PowerShell
3 1 (2.94%) T-SQL
3 1 (2.94%) VB.NET
Qualifications
1 4 (11.76%) Microsoft Certification
2 3 (8.82%) Degree
2 3 (8.82%) MCDST
3 2 (5.88%) CCNA
3 2 (5.88%) Cisco Certification
3 2 (5.88%) ISEB
3 2 (5.88%) ITIL Certification
4 1 (2.94%) MCSE
4 1 (2.94%) Network+ Certification
4 1 (2.94%) Security Cleared
Quality Assurance & Compliance
1 4 (11.76%) SLA
2 1 (2.94%) ISO/IEC 27001
2 1 (2.94%) PMO
System Software
1 12 (35.29%) Active Directory
2 2 (5.88%) Hyper-V
Systems Management
1 2 (5.88%) SCCM
2 1 (2.94%) SCSM
Vendors
1 17 (50.00%) Microsoft
2 3 (8.82%) Virgin Media
3 2 (5.88%) Cisco
3 2 (5.88%) Citrix
3 2 (5.88%) ServiceNow
4 1 (2.94%) Avaya
4 1 (2.94%) IBM
4 1 (2.94%) Nortel
4 1 (2.94%) Oracle
4 1 (2.94%) SAP
4 1 (2.94%) Sybase