Period
to 17 February 2019

The median annual salary for a Support Analyst was £27,000 in advertised job vacancies in Wales during the 6 months to 17 February 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
UK > Wales
6 months to
17 Feb 2019
Same period 2018 Same period 2017
Rank 70 91 64
Rank change year-on-year +21 -27 -5
Permanent jobs requiring a Support Analyst 53 48 95
As % of all permanent IT jobs advertised in Wales 2.93% 2.52% 4.03%
As % of the Job Titles category 3.07% 2.61% 4.18%
Number of salaries quoted 47 43 93
Wales median annual salary £27,000 £28,500 £26,500
Median salary % change year-on-year -5.26% +7.55% +17.78%
10th Percentile £21,250 £18,800 £17,750
90th Percentile £41,000 £38,000 £35,000
UK median annual salary £32,500 £30,000 £30,500
% change year-on-year +8.33% -1.64% -6.15%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Wales. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Wales
Permanent vacancies in Wales with a recognized job title 1,725 1,837 2,274
% of permanent IT jobs with a recognized job title 95.36% 96.48% 96.48%
Number of salaries quoted 1,434 1,533 1,956
Wales median annual salary £40,000 £38,500 £37,500
Median salary % change year-on-year +3.90% +2.67% +7.14%
10th Percentile £25,000 £23,150 £22,500
90th Percentile £61,123 £56,250 £55,349
UK median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +2.70%

Support Analyst
Job Vacancy Trend in Wales

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in Wales.

Job vacancy trend for Support Analyst in Wales

Support Analyst
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in Wales.

Salary trend for Support Analyst in Wales

Support Analyst
Salary Histogram in Wales

The salary distribution of IT jobs citing Support Analyst in Wales over the 6 months to 17 February 2019.

Salary histogram for Support Analyst in Wales

Support Analyst
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Wales region over the 6 months to 17 February 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales +4 45 £27,000 -5.26% 6
West Wales 0 5 £22,500 +11.11% 1
North Wales - 2 £25,500 -
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Wales

For the 6 months to 17 February 2019, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Wales region featuring Support Analyst in the job title.

1 28 (52.83%) Active Directory
1 28 (52.83%) Windows
2 17 (32.08%) Problem-Solving
3 15 (28.30%) Windows 10
4 14 (26.42%) Microsoft
5 13 (24.53%) ITIL
5 13 (24.53%) SQL
6 8 (15.09%) VMware
6 8 (15.09%) Microsoft Azure
6 8 (15.09%) Oracle
7 7 (13.21%) Office 365
8 6 (11.32%) Windows Server
8 6 (11.32%) Service Delivery
8 6 (11.32%) Citrix
9 5 (9.43%) LAN
9 5 (9.43%) DNS
9 5 (9.43%) Change Management
9 5 (9.43%) Windows Server 2003
9 5 (9.43%) C#
9 5 (9.43%) .NET
9 5 (9.43%) Windows 7
9 5 (9.43%) Finance
9 5 (9.43%) Agile Software Development
9 5 (9.43%) Retail
9 5 (9.43%) Proactive Monitoring
10 4 (7.55%) Line Management
10 4 (7.55%) Analytical Skills
10 4 (7.55%) Banking
10 4 (7.55%) Oracle EBS
10 4 (7.55%) Telecoms

Support Analyst Skill Set
Co-occurring IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (5.66%) IIS
1 3 (5.66%) MS Exchange
2 2 (3.77%) WebLogic
3 1 (1.89%) SharePoint
Applications
1 4 (7.55%) Microsoft Excel
2 3 (5.66%) Microsoft Office
3 2 (3.77%) CATIA
Business Applications
1 4 (7.55%) Oracle EBS
1 4 (7.55%) Oracle EBS R12
2 2 (3.77%) Sage X3
Cloud Services
1 8 (15.09%) Microsoft Azure
2 7 (13.21%) Office 365
3 2 (3.77%) Azure Active Directory
Communications & Networking
1 5 (9.43%) DNS
1 5 (9.43%) LAN
2 4 (7.55%) WAN
3 3 (5.66%) DHCP
3 3 (5.66%) Skype
3 3 (5.66%) SNMP
4 2 (3.77%) VoIP
Database & Business Intelligence
1 3 (5.66%) MS Access
2 2 (3.77%) PostgreSQL
2 2 (3.77%) SQL Server
3 1 (1.89%) BusinessObjects
3 1 (1.89%) Crystal Reports
3 1 (1.89%) Oracle Database
3 1 (1.89%) Oracle Reports
3 1 (1.89%) RDBMS
3 1 (1.89%) Relational Database
3 1 (1.89%) SQL Server Analysis Services
3 1 (1.89%) SQL Server Integration Services
3 1 (1.89%) SQL Server Reporting Services
Development Applications
1 1 (1.89%) Octopus Deploy
1 1 (1.89%) Team Foundation Server
General
1 5 (9.43%) Finance
1 5 (9.43%) Retail
2 4 (7.55%) Banking
2 4 (7.55%) Marketing
2 4 (7.55%) Telecoms
3 1 (1.89%) Games
3 1 (1.89%) Manufacturing
Libraries, Frameworks & Software Standards
1 5 (9.43%) .NET
2 4 (7.55%) CGI
3 2 (3.77%) AngularJS
3 2 (3.77%) ASP.NET
3 2 (3.77%) Hibernate
3 2 (3.77%) HTML
3 2 (3.77%) HTML5
3 2 (3.77%) Spring
3 2 (3.77%) Web Services
3 2 (3.77%) XML
4 1 (1.89%) COM
4 1 (1.89%) SailPoint
Miscellaneous
1 4 (7.55%) Analytical Skills
2 3 (5.66%) Data Centre
3 2 (3.77%) Self-Motivation
3 2 (3.77%) Smartphone
4 1 (1.89%) Analytical Mindset
4 1 (1.89%) Management Information System
4 1 (1.89%) Renewable Energy
Operating Systems
1 28 (52.83%) Windows
2 15 (28.30%) Windows 10
3 6 (11.32%) Windows Server
4 5 (9.43%) Windows 7
4 5 (9.43%) Windows Server 2003
5 4 (7.55%) Unix
6 3 (5.66%) Android
6 3 (5.66%) Linux
6 3 (5.66%) Windows Server 2008
6 3 (5.66%) Windows Server 2012
Processes & Methodologies
1 17 (32.08%) Problem-Solving
2 13 (24.53%) ITIL
3 6 (11.32%) Service Delivery
4 5 (9.43%) Agile Software Development
4 5 (9.43%) Change Management
4 5 (9.43%) Proactive Monitoring
5 4 (7.55%) E-Commerce
5 4 (7.55%) Line Management
5 4 (7.55%) Programme Management
6 3 (5.66%) Infrastructure Engineering
6 3 (5.66%) Mentoring
6 3 (5.66%) Release Management
6 3 (5.66%) Root Cause Analysis
6 3 (5.66%) Systems Thinking
7 2 (3.77%) CAD
7 2 (3.77%) Incident Management
7 2 (3.77%) Process Improvement
8 1 (1.89%) Disaster Recovery
8 1 (1.89%) Project Management
8 1 (1.89%) Stakeholder Management
Programming Languages
1 13 (24.53%) SQL
2 5 (9.43%) C#
3 4 (7.55%) JavaScript
3 4 (7.55%) PowerShell
4 3 (5.66%) Java
4 3 (5.66%) Shell Script
4 3 (5.66%) VB.NET
4 3 (5.66%) VBA
5 2 (3.77%) PL/SQL
6 1 (1.89%) C++
6 1 (1.89%) Jython
6 1 (1.89%) Perl
6 1 (1.89%) Python
6 1 (1.89%) VB
Qualifications
1 4 (7.55%) SC Cleared
1 4 (7.55%) Security Cleared
2 1 (1.89%) ITIL Certification
Quality Assurance & Compliance
1 3 (5.66%) SLA
2 1 (1.89%) GDPR
2 1 (1.89%) ISAE 3402
2 1 (1.89%) ISO/IEC 27001
2 1 (1.89%) QA
System Software
1 28 (52.83%) Active Directory
2 3 (5.66%) XenApp
Systems Management
1 3 (5.66%) SCOM
2 1 (1.89%) Tivoli
Vendors
1 14 (26.42%) Microsoft
2 8 (15.09%) Oracle
2 8 (15.09%) VMware
3 6 (11.32%) Citrix
4 2 (3.77%) Sage
4 2 (3.77%) SAP
5 1 (1.89%) Cisco
5 1 (1.89%) IBM
5 1 (1.89%) ServiceNow
5 1 (1.89%) Sophos