Support Analyst Jobs in Wales

Support Analyst
UK > Wales

The median Support Analyst salary in Wales is £40,000 per year according to job vacancies posted during the 6 months to 20 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
20 Apr 2024
Same period 2023 Same period 2022
Rank 81 84 89
Rank change year-on-year +3 +5 -12
Permanent jobs requiring a Support Analyst 48 47 48
As % of all permanent jobs advertised in Wales 2.41% 2.85% 2.55%
As % of the Job Titles category 2.61% 3.32% 2.69%
Number of salaries quoted 3 27 22
10th Percentile £33,700 £23,000 £24,000
25th Percentile £35,125 £24,988 £25,500
Median annual salary (50th Percentile) £40,000 £31,000 £29,500
Median % change year-on-year +29.03% +5.08% +11.32%
75th Percentile £48,625 £32,000 £35,000
90th Percentile £52,300 £34,350 £39,638
UK median annual salary £36,000 £33,472 £32,500
% change year-on-year +7.55% +2.99% -

All Permanent IT Job Vacancies
Wales

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Wales. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Wales with a recognized job title 1,839 1,416 1,785
% of permanent jobs with a recognized job title 92.46% 85.71% 94.85%
Number of salaries quoted 1,249 810 1,150
10th Percentile £26,250 £27,410 £29,975
25th Percentile £32,500 £35,027 £36,750
Median annual salary (50th Percentile) £45,000 £45,000 £47,500
Median % change year-on-year - -5.26% +10.47%
75th Percentile £57,500 £61,250 £62,250
90th Percentile £70,000 £73,750 £75,000
UK median annual salary £52,550 £60,000 £60,000
% change year-on-year -12.42% - +9.09%

Support Analyst
Job Vacancy Trend in Wales

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in Wales.

Job vacancy trend for Support Analyst in Wales

Support Analyst
Salary Trend in Wales

3-month moving average salary quoted in jobs citing Support Analyst in Wales.

Salary trend for Support Analyst in Wales

Support Analyst
Salary Histogram in Wales

Salary distribution for jobs citing Support Analyst in Wales over the 6 months to 20 April 2024.

Salary histogram for Support Analyst in Wales

Support Analyst
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Wales region over the 6 months to 20 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South Wales +19 44 £45,750 +47.58% 4
North Wales +7 4 £33,500 +4.69%
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Wales

For the 6 months to 20 April 2024, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Wales region featuring Support Analyst in the job title.

1 39 (81.25%) Analytical Skills
1 39 (81.25%) Actionable Insight
2 38 (79.17%) SLA
2 38 (79.17%) Oracle
3 37 (77.08%) Unix
3 37 (77.08%) SC Cleared
3 37 (77.08%) Security Cleared
4 36 (75.00%) Incident Management
4 36 (75.00%) WebLogic
4 36 (75.00%) Remedy
5 34 (70.83%) SQL
6 32 (66.67%) Degree
7 31 (64.58%) Microsoft Office
7 31 (64.58%) Oracle Database 11g
7 31 (64.58%) Oracle Database
8 30 (62.50%) Linux
9 29 (60.42%) Microsoft Excel
9 29 (60.42%) Solaris
9 29 (60.42%) PL/SQL
9 29 (60.42%) MS Visio
9 29 (60.42%) VLDB
9 29 (60.42%) Oracle Database 10g
9 29 (60.42%) Sun
9 29 (60.42%) Artificial Intelligence
9 29 (60.42%) Oracle RMAN
9 29 (60.42%) ITSM
9 29 (60.42%) Performance Tuning
9 29 (60.42%) Performance Monitoring
9 29 (60.42%) Remedy ITSM
9 29 (60.42%) Capacity Planning

Support Analyst Skill Set
Co-occurring Skills and Capabilities in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 36 (75.00%) WebLogic
2 29 (60.42%) Oracle Service Bus
3 2 (4.17%) Microsoft Exchange
3 2 (4.17%) SharePoint
3 2 (4.17%) WebSphere
Applications
1 31 (64.58%) Microsoft Office
2 29 (60.42%) Microsoft Excel
2 29 (60.42%) MS Visio
Business Applications
1 29 (60.42%) Remedy ITSM
Cloud Services
1 3 (6.25%) Azure
1 3 (6.25%) Microsoft 365
2 1 (2.08%) AWS
2 1 (2.08%) Mimecast
2 1 (2.08%) Power Platform
Communications & Networking
1 2 (4.17%) Firewall
1 2 (4.17%) Unified Communications
1 2 (4.17%) Wireless
2 1 (2.08%) DHCP
2 1 (2.08%) DNS
2 1 (2.08%) VPN
Database & Business Intelligence
1 31 (64.58%) Oracle Database
1 31 (64.58%) Oracle Database 11g
2 29 (60.42%) Oracle Database 10g
2 29 (60.42%) VLDB
3 7 (14.58%) Elasticsearch
4 3 (6.25%) SQL Server
5 1 (2.08%) Power BI
General
1 39 (81.25%) Analytical Skills
2 11 (22.92%) Social Skills
3 2 (4.17%) Finance
3 2 (4.17%) Public Sector
3 2 (4.17%) Retail
4 1 (2.08%) Legal
4 1 (2.08%) Welsh Language
Libraries, Frameworks & Software Standards
1 7 (14.58%) J2EE
1 7 (14.58%) Java EE
1 7 (14.58%) Spring
Miscellaneous
1 2 (4.17%) Greenfield Project
1 2 (4.17%) Replication
2 1 (2.08%) CCTV
2 1 (2.08%) Driving Licence
2 1 (2.08%) Onboarding
2 1 (2.08%) Self-Motivation
2 1 (2.08%) Virtual Team
Operating Systems
1 37 (77.08%) Unix
2 30 (62.50%) Linux
3 29 (60.42%) Solaris
4 4 (8.33%) Windows
5 3 (6.25%) Apple iOS
5 3 (6.25%) Windows 10
6 2 (4.17%) Mac OS
Processes & Methodologies
1 39 (81.25%) Actionable Insight
2 36 (75.00%) Incident Management
3 29 (60.42%) Artificial Intelligence
3 29 (60.42%) Capacity Management
3 29 (60.42%) Capacity Planning
3 29 (60.42%) ITSM
3 29 (60.42%) Performance Monitoring
3 29 (60.42%) Performance Tuning
3 29 (60.42%) Release Management
4 15 (31.25%) Problem-Solving
5 9 (18.75%) ITIL
6 8 (16.67%) Service Management
7 7 (14.58%) Containerisation
7 7 (14.58%) Enterprise Architecture
7 7 (14.58%) Enterprise Search
7 7 (14.58%) Impact Assessments
7 7 (14.58%) Information Management
8 4 (8.33%) Customer Service
9 2 (4.17%) Customer-Centricity
9 2 (4.17%) Roadmaps
Programming Languages
1 34 (70.83%) SQL
2 29 (60.42%) PL/SQL
3 9 (18.75%) Java
4 7 (14.58%) Shell Script
5 3 (6.25%) T-SQL
Qualifications
1 37 (77.08%) SC Cleared
1 37 (77.08%) Security Cleared
2 32 (66.67%) Degree
3 2 (4.17%) Computer Science Degree
3 2 (4.17%) Master's Degree
Quality Assurance & Compliance
1 38 (79.17%) SLA
System Software
1 29 (60.42%) Oracle RAC
2 6 (12.50%) Active Directory
Systems Management
1 29 (60.42%) Data Guard
1 29 (60.42%) Oracle RMAN
2 7 (14.58%) OpenSSO
2 7 (14.58%) Single Sign-On
3 3 (6.25%) Microsoft Intune
4 2 (4.17%) Jamf Pro
4 2 (4.17%) Progress Chef
5 1 (2.08%) PaperCut
5 1 (2.08%) SCCM
Vendors
1 38 (79.17%) Oracle
2 36 (75.00%) Remedy
3 29 (60.42%) Sun
4 4 (8.33%) Microsoft
5 3 (6.25%) Veeam
6 2 (4.17%) Asigra
6 2 (4.17%) Citrix
6 2 (4.17%) Datto
6 2 (4.17%) Sage
6 2 (4.17%) Sophos
7 1 (2.08%) Canon
7 1 (2.08%) Dell