The median annual salary for a Help Desk Support was £21,000 in advertised job vacancies in the South West during the 3 months to 29 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Support
England / South West
3 months to
29 Mar 2017
Same period 2016 Same period 2015
Rank 214 245 219
Rank change year-on-year +31 -26  
Permanent jobs requiring a Help Desk Support 20 16 26
As % of all permanent IT jobs advertised in the South West 0.40% 0.27% 0.43%
As % of the Job Titles category 0.41% 0.28% 0.44%
Number of salaries quoted 19 15 21
Median salary £21,000 £18,500 £22,500
Median salary % change year-on-year +13.51% -17.77%  
UK excluding London median salary £22,000 £22,000 £22,500
% change year-on-year - -2.22%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the South West. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
South West
Permanent job vacancies with a job title containing a recognized job role 4894 5703 5868
As % of all permanent IT job vacancies advertised in the South West 96.72% 96.78% 97.80%
Number of salaries quoted 4089 4722 4912
Median salary £40,000 £40,000 £37,500
Median salary % change year-on-year - +6.66%  
90% offered a salary of more than £25,000 £25,000 £23,500
10% offered a salary of more than £60,000 £57,300 £60,000
UK excluding London median salary £41,500 £41,500 £40,000
% change year-on-year - +3.75%  

Help Desk Support
Job Vacancy Trend in the South West

The job posting trend of jobs advertised in the South West that featured Help Desk Support in the job title.

Job vacancy trend for Help Desk Support in the South West

Help Desk Support
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support in the South West.

Salary trend for Help Desk Support in the South West

Help Desk Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the South West region over the 3 months to 29 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Somerset -5 8 £19,000 +15.15%
Wiltshire +22 4 £23,500 +4.44%
Bristol +2 4 £23,000 +15.00% 1
Gloucestershire - 2 £21,000 -
Dorset +29 1 £19,500 +5.40%
Devon -7 1 - -
Help Desk Support
England

Help Desk Support Skill Set
Top 30 Co-occurring IT Skills in the South West

For the 6 months to 29 March 2017, Help Desk Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South West region featuring Help Desk Support in the job title.

1 10 (43.48%) ITIL
2 8 (34.78%) Windows
2 8 (34.78%) MS Office
3 7 (30.43%) Analytical Skills
3 7 (30.43%) Microsoft
4 6 (26.09%) Active Directory
5 5 (21.74%) MS Excel
5 5 (21.74%) SaaS
5 5 (21.74%) Office 365
6 4 (17.39%) Linux
6 4 (17.39%) SLA
6 4 (17.39%) Time Management
7 3 (13.04%) Windows Server
7 3 (13.04%) Windows Server 2008
7 3 (13.04%) Linux Command Line
7 3 (13.04%) VMware
8 2 (8.70%) Hyper-V
8 2 (8.70%) Windows 7
8 2 (8.70%) Exchange Server 2010
8 2 (8.70%) Driving Licence
8 2 (8.70%) Service Management
8 2 (8.70%) Back Office
8 2 (8.70%) C
8 2 (8.70%) SQL Server
8 2 (8.70%) MS Exchange
8 2 (8.70%) Citrix
8 2 (8.70%) Microsoft Certification
9 1 (4.35%) ITIL Certification
9 1 (4.35%) Apple
9 1 (4.35%) Terminal Server

Help Desk Support Skill Set
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (8.70%) Exchange Server 2010
1 2 (8.70%) MS Exchange
2 1 (4.35%) Exchange Server 2003
2 1 (4.35%) Exchange Server 2007
2 1 (4.35%) SharePoint
Applications
1 8 (34.78%) MS Office
2 5 (21.74%) MS Excel
3 1 (4.35%) MS PowerPoint
Business Applications
1 1 (4.35%) Dynamics CRM
Cloud Services
1 5 (21.74%) Office 365
1 5 (21.74%) SaaS
2 1 (4.35%) Microsoft Azure
Communications & Networking
1 1 (4.35%) DNS
1 1 (4.35%) Internet
1 1 (4.35%) LAN
1 1 (4.35%) PABX
1 1 (4.35%) TCP/IP
1 1 (4.35%) VoIP
1 1 (4.35%) VPN
1 1 (4.35%) WAN
Database & Business Intelligence
1 2 (8.70%) SQL Server
2 1 (4.35%) Relational Database
General
1 2 (8.70%) Back Office
2 1 (4.35%) Finance
2 1 (4.35%) Local Government
Miscellaneous
1 7 (30.43%) Analytical Skills
2 3 (13.04%) Linux Command Line
3 2 (8.70%) Driving Licence
4 1 (4.35%) iPad
Operating Systems
1 8 (34.78%) Windows
2 4 (17.39%) Linux
3 3 (13.04%) Windows Server
3 3 (13.04%) Windows Server 2008
4 2 (8.70%) Windows 7
5 1 (4.35%) Unix
5 1 (4.35%) Windows 10
5 1 (4.35%) Windows 8
5 1 (4.35%) Windows Server 2003
Processes & Methodologies
1 10 (43.48%) ITIL
2 4 (17.39%) Time Management
3 2 (8.70%) Service Management
4 1 (4.35%) Application Virtualisation
4 1 (4.35%) B2B
4 1 (4.35%) Change Control
4 1 (4.35%) CRM
4 1 (4.35%) Data Analysis
4 1 (4.35%) Data Entry
4 1 (4.35%) Data Validation
4 1 (4.35%) ITSM
4 1 (4.35%) Mathematics
4 1 (4.35%) People Management
4 1 (4.35%) Problem Management
4 1 (4.35%) Service Delivery
4 1 (4.35%) Validation
Programming Languages
1 2 (8.70%) C
Qualifications
1 2 (8.70%) Microsoft Certification
2 1 (4.35%) Degree
2 1 (4.35%) ITIL Certification
Quality Assurance & Compliance
1 4 (17.39%) SLA
2 1 (4.35%) ISO/IEC 27001
System Software
1 6 (26.09%) Active Directory
2 2 (8.70%) Hyper-V
3 1 (4.35%) Terminal Server
3 1 (4.35%) Terminal Services
3 1 (4.35%) VMware Infrastructure
3 1 (4.35%) vSphere
3 1 (4.35%) XenApp
Vendors
1 7 (30.43%) Microsoft
2 3 (13.04%) VMware
3 2 (8.70%) Citrix
4 1 (4.35%) Apple
4 1 (4.35%) Dell
4 1 (4.35%) HP
4 1 (4.35%) Remedy
Bristol, Avon
Bluetownonline
Posted: 6 days ago