Period
to 21 October 2017

The median annual salary for a Help Desk Support was £25,000 in advertised job vacancies in the South West during the 6 months to 21 October 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Support
England > South West
6 months to
21 Oct 2017
Same period 2016 Same period 2015
Rank 315 317 314
Rank change year-on-year +2 -3 -79
Permanent jobs requiring a Help Desk Support 19 19 39
As % of all permanent IT jobs advertised in the South West 0.19% 0.17% 0.33%
As % of the Job Titles category 0.19% 0.18% 0.34%
Number of salaries quoted 18 19 32
South West median annual salary £25,000 £22,500 £21,500
Median salary % change year-on-year +11.11% +4.65% -6.52%
10th Percentile £18,000 £17,500 £17,500
90th Percentile £33,250 £26,900 £24,500
England median annual salary £23,500 £23,000 £23,000
% change year-on-year +2.17% - -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South West
Permanent vacancies in the South West with a recognized job title 9813 10544 11524
% of permanent IT jobs with a recognized job title 97.62% 96.97% 97.13%
Number of salaries quoted 8154 8937 9734
South West median annual salary £40,000 £40,000 £38,500
Median salary % change year-on-year - +3.90% +2.67%
10th Percentile £24,500 £24,250 £23,500
90th Percentile £62,500 £62,500 £61,250
England median annual salary £50,000 £47,500 £45,000
% change year-on-year +5.26% +5.56% -

Help Desk Support
Job Vacancy Trend in the South West

Job postings that featured Help Desk Support in the job title as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for Help Desk Support in the South West

Help Desk Support
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support in the South West.

Salary trend for Help Desk Support in the South West

Help Desk Support
Salary Histogram in the South West

The salary distribution of IT jobs citing Help Desk Support in the South West over the 6 months to 21 October 2017.

Salary histogram for Help Desk Support in the South West

Help Desk Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the South West region over the 6 months to 21 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Gloucestershire +24 6 £25,000 +31.58%
Somerset +10 5 £31,500 +40.00%
Bristol -19 5 £20,000 +1.27% 1
Dorset +11 2 £20,000 -24.53%
Wiltshire +2 1 £20,500 -15.46%
Help Desk Support
England

Help Desk Support Skill Set
Top 30 Co-occurring IT Skills in the South West

For the 6 months to 21 October 2017, Help Desk Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South West region featuring Help Desk Support in the job title.

1 12 (63.16%) Windows
2 9 (47.37%) Microsoft
3 7 (36.84%) Microsoft Office
4 6 (31.58%) Active Directory
4 6 (31.58%) Windows 8
5 5 (26.32%) Remote Desktop
5 5 (26.32%) Windows Server
5 5 (26.32%) Manufacturing Engineering
5 5 (26.32%) CAD
5 5 (26.32%) Windows Server 2008
5 5 (26.32%) Manufacturing
6 4 (21.05%) VMware
6 4 (21.05%) Veeam
6 4 (21.05%) Adobe
6 4 (21.05%) Symantec
6 4 (21.05%) Windows XP
6 4 (21.05%) VMware Infrastructure
7 3 (15.79%) Windows 7
8 2 (10.53%) Linux
8 2 (10.53%) PBX
9 1 (5.26%) Linux Command Line
9 1 (5.26%) Presales
9 1 (5.26%) iManage
9 1 (5.26%) Windows Server 2012
9 1 (5.26%) Relational Database
9 1 (5.26%) Windows 10
9 1 (5.26%) Service Management
9 1 (5.26%) Telecoms
9 1 (5.26%) Law
9 1 (5.26%) C

Help Desk Support Skill Set
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (5.26%) IBM Notes
Applications
1 7 (36.84%) Microsoft Office
2 1 (5.26%) Microsoft Excel
2 1 (5.26%) Microsoft PowerPoint
Cloud Services
1 1 (5.26%) Office 365
1 1 (5.26%) SaaS
Communications & Networking
1 5 (26.32%) Remote Desktop
2 2 (10.53%) PBX
3 1 (5.26%) ADSL
3 1 (5.26%) Broadband
3 1 (5.26%) HTTP
3 1 (5.26%) PABX
3 1 (5.26%) VPN
Database & Business Intelligence
1 1 (5.26%) RDBMS
1 1 (5.26%) Relational Database
General
1 5 (26.32%) Manufacturing
2 1 (5.26%) Law
2 1 (5.26%) Telecoms
Miscellaneous
1 1 (5.26%) Linux Command Line
Operating Systems
1 12 (63.16%) Windows
2 6 (31.58%) Windows 8
3 5 (26.32%) Windows Server
3 5 (26.32%) Windows Server 2008
4 4 (21.05%) Windows XP
5 3 (15.79%) Windows 7
6 2 (10.53%) Linux
7 1 (5.26%) Unix
7 1 (5.26%) Windows 10
7 1 (5.26%) Windows Server 2012
Processes & Methodologies
1 5 (26.32%) CAD
1 5 (26.32%) Manufacturing Engineering
2 1 (5.26%) CRM
2 1 (5.26%) Document Management
2 1 (5.26%) ITIL
2 1 (5.26%) Logistics
2 1 (5.26%) Mathematics
2 1 (5.26%) Presales
2 1 (5.26%) Service Management
Programming Languages
1 1 (5.26%) C
Qualifications
1 1 (5.26%) Degree
1 1 (5.26%) MOS
Quality Assurance & Compliance
1 1 (5.26%) SLA
System Software
1 6 (31.58%) Active Directory
2 4 (21.05%) VMware Infrastructure
Vendors
1 9 (47.37%) Microsoft
2 4 (21.05%) Adobe
2 4 (21.05%) Symantec
2 4 (21.05%) Veeam
2 4 (21.05%) VMware
3 1 (5.26%) Capita
3 1 (5.26%) HP
3 1 (5.26%) Hummingbird
3 1 (5.26%) iManage
3 1 (5.26%) Lotus
3 1 (5.26%) Meridio
3 1 (5.26%) OpenText
3 1 (5.26%) Salesforce.com