Period
to 20 May 2018

The median annual salary for a Support Analyst was £22,000 in advertised job vacancies in Staffordshire during the 6 months to 20 May 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
West Midlands > Staffordshire
6 months to
20 May 2018
Same period 2017 Same period 2016
Rank 31 64 76
Rank change year-on-year +33 +12 -21
Permanent jobs requiring a Support Analyst 56 26 34
As % of all permanent IT jobs advertised in Staffordshire 6.24% 2.83% 2.66%
As % of the Job Titles category 6.40% 2.92% 2.69%
Number of salaries quoted 54 21 29
Staffordshire median annual salary £22,000 £23,000 £28,000
Median salary % change year-on-year -4.35% -17.86% +24.44%
10th Percentile £18,500 £18,500 £18,900
90th Percentile £28,750 £29,250 £35,000
West Midlands median annual salary £27,500 £29,125 £28,775
% change year-on-year -5.58% +1.22% +15.10%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Staffordshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Staffordshire
Permanent vacancies in Staffordshire with a recognized job title 875 891 1,262
% of permanent IT jobs with a recognized job title 97.55% 96.95% 98.59%
Number of salaries quoted 741 722 1,125
Staffordshire median annual salary £37,500 £37,500 £37,500
10th Percentile £21,250 £22,000 £23,350
90th Percentile £55,250 £59,200 £55,000
West Midlands median annual salary £42,500 £40,000 £40,250
% change year-on-year +6.25% -0.62% +0.63%

Support Analyst
Job Vacancy Trend in Staffordshire

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in Staffordshire.

Job vacancy trend for Support Analyst in Staffordshire

Support Analyst
Salary Trend in Staffordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in Staffordshire.

Salary trend for Support Analyst in Staffordshire

Support Analyst
Salary Histogram in Staffordshire

The salary distribution of IT jobs citing Support Analyst in Staffordshire over the 6 months to 20 May 2018.

Salary histogram for Support Analyst in Staffordshire

Support Analyst
Job Locations in Staffordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Staffordshire region over the 6 months to 20 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tamworth +18 36 £22,000 -
Burton-upon-Trent -2 6 £27,500 +17.02%
Stoke-on-Trent +5 4 £19,000 -7.32% 1
Stafford - 4 £19,000 - 1
Lichfield +2 1 £18,000 -26.53%
Support Analyst
West Midlands

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Staffordshire

For the 6 months to 20 May 2018, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Staffordshire region featuring Support Analyst in the job title.

1 42 (75.00%) Windows
2 37 (66.07%) Microsoft
3 33 (58.93%) SQL
4 21 (37.50%) Problem-Solving
5 20 (35.71%) SQL Server
5 20 (35.71%) Microsoft Office
6 19 (33.93%) SLA
7 16 (28.57%) Windows 7
8 12 (21.43%) Ticket Management
9 11 (19.64%) Degree
10 10 (17.86%) TCP/IP
10 10 (17.86%) C#
10 10 (17.86%) ITIL
10 10 (17.86%) Windows XP
11 9 (16.07%) Windows Server
12 8 (14.29%) Windows 8
12 8 (14.29%) SQL Server 2000
12 8 (14.29%) Windows Vista
12 8 (14.29%) VMware
13 7 (12.50%) Retail
13 7 (12.50%) Supplier Management
13 7 (12.50%) Windows Server 2003
13 7 (12.50%) Citrix
14 6 (10.71%) Self-Motivation
14 6 (10.71%) Analytical Skills
15 5 (8.93%) Management Information System
15 5 (8.93%) Microsoft PowerPoint
15 5 (8.93%) SSL
15 5 (8.93%) Active Directory
15 5 (8.93%) DNS

Support Analyst Skill Set
Co-occurring IT Skills in Staffordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (7.14%) MS Exchange
Applications
1 20 (35.71%) Microsoft Office
2 5 (8.93%) Microsoft Excel
2 5 (8.93%) Microsoft PowerPoint
3 4 (7.14%) MS Visio
Business Applications
1 3 (5.36%) Dynamics NAV
2 1 (1.79%) Dynamics AX
Cloud Services
1 3 (5.36%) Office 365
Communications & Networking
1 10 (17.86%) TCP/IP
2 5 (8.93%) DNS
2 5 (8.93%) SSL
3 4 (7.14%) LAN
4 3 (5.36%) WAN
5 1 (1.79%) SAN
Database & Business Intelligence
1 20 (35.71%) SQL Server
2 8 (14.29%) SQL Server 2000
3 4 (7.14%) SQL Server 2005
3 4 (7.14%) SQL Server 2008
3 4 (7.14%) SQL Server 2012
4 1 (1.79%) PostgreSQL
General
1 7 (12.50%) Retail
2 1 (1.79%) Finance
2 1 (1.79%) Manufacturing
Libraries, Frameworks & Software Standards
1 2 (3.57%) jQuery
2 1 (1.79%) .NET
2 1 (1.79%) Twitter Bootstrap
Miscellaneous
1 6 (10.71%) Analytical Skills
1 6 (10.71%) Self-Motivation
2 5 (8.93%) Management Information System
3 1 (1.79%) Tandem
Operating Systems
1 42 (75.00%) Windows
2 16 (28.57%) Windows 7
3 10 (17.86%) Windows XP
4 9 (16.07%) Windows Server
5 8 (14.29%) Windows 8
5 8 (14.29%) Windows Vista
6 7 (12.50%) Windows Server 2003
7 3 (5.36%) Windows 10
8 2 (3.57%) Android
8 2 (3.57%) Apple iOS
9 1 (1.79%) Linux
9 1 (1.79%) Windows Server 2008
9 1 (1.79%) Windows Server 2012
Processes & Methodologies
1 21 (37.50%) Problem-Solving
2 12 (21.43%) Ticket Management
3 10 (17.86%) ITIL
4 7 (12.50%) Supplier Management
5 5 (8.93%) Creative Problem-Solving
5 5 (8.93%) CRM
6 4 (7.14%) Collaborative Working
6 4 (7.14%) Time Management
7 2 (3.57%) Data Management
8 1 (1.79%) Analytical Thinking
8 1 (1.79%) Business Intelligence
8 1 (1.79%) Data Conversion
8 1 (1.79%) ERP
8 1 (1.79%) ETL
8 1 (1.79%) Fraud Detection
8 1 (1.79%) Problem Management
Programming Languages
1 33 (58.93%) SQL
2 10 (17.86%) C#
3 2 (3.57%) PowerShell
Qualifications
1 11 (19.64%) Degree
2 1 (1.79%) AAT
Quality Assurance & Compliance
1 19 (33.93%) SLA
System Software
1 5 (8.93%) Active Directory
2 1 (1.79%) VMware Infrastructure
Vendors
1 37 (66.07%) Microsoft
2 8 (14.29%) VMware
3 7 (12.50%) Citrix
4 1 (1.79%) Cisco
4 1 (1.79%) EqualLogic
4 1 (1.79%) Genesys
4 1 (1.79%) Google
4 1 (1.79%) IFS
4 1 (1.79%) Infor
4 1 (1.79%) Ivanti
4 1 (1.79%) Kaspersky
4 1 (1.79%) Oracle
4 1 (1.79%) SAP
4 1 (1.79%) Twitter