Period
to 19 February 2018

The median annual salary for a Support Analyst was £22,000 in advertised job vacancies in Staffordshire during the 6 months to 19 February 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
West Midlands > Staffordshire
6 months to
19 Feb 2018
Same period 2017 Same period 2016
Rank 40 46 64
Rank change year-on-year +6 +18 -5
Permanent jobs requiring a Support Analyst 53 53 32
As % of all permanent IT jobs advertised in Staffordshire 4.93% 4.93% 2.69%
As % of the Job Titles category 5.04% 5.05% 2.71%
Number of salaries quoted 51 55 31
Staffordshire median annual salary £22,000 £24,500 £25,000
Median salary % change year-on-year -10.20% -2.00% +11.11%
10th Percentile £18,750 £21,000 £18,500
90th Percentile £28,750 £40,600 £33,750
West Midlands median annual salary £26,500 £27,500 £28,500
% change year-on-year -3.64% -3.51% +3.64%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Staffordshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Staffordshire
Permanent vacancies in Staffordshire with a recognized job title 1,051 1,050 1,182
% of permanent IT jobs with a recognized job title 97.86% 97.77% 99.41%
Number of salaries quoted 864 885 1,052
Staffordshire median annual salary £36,250 £40,000 £36,500
Median salary % change year-on-year -9.38% +9.59% -2.67%
10th Percentile £21,250 £23,600 £23,000
90th Percentile £57,500 £58,750 £55,000
West Midlands median annual salary £40,000 £40,000 £40,000

Support Analyst
Job Vacancy Trend in Staffordshire

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in Staffordshire.

Job vacancy trend for Support Analyst in Staffordshire

Support Analyst
Salary Trend in Staffordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in Staffordshire.

Salary trend for Support Analyst in Staffordshire

Support Analyst
Salary Histogram in Staffordshire

The salary distribution of IT jobs citing Support Analyst in Staffordshire over the 6 months to 19 February 2018.

Salary histogram for Support Analyst in Staffordshire

Support Analyst
Job Locations in Staffordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Staffordshire region over the 6 months to 19 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tamworth +6 38 £22,000 - 2
Stoke-on-Trent +25 5 £20,875 +19.29% 3
Stafford +4 4 £19,000 -5.00%
Burton-upon-Trent +1 1 £27,500 +32.53% 2
Lichfield -9 1 £21,750 -11.22%
Support Analyst
West Midlands

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Staffordshire

For the 6 months to 19 February 2018, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Staffordshire region featuring Support Analyst in the job title.

1 41 (77.36%) Windows
2 37 (69.81%) Microsoft
3 31 (58.49%) SQL
4 19 (35.85%) SQL Server
5 14 (26.42%) SLA
6 13 (24.53%) Microsoft Office
7 11 (20.75%) C#
7 11 (20.75%) Ticket Management
7 11 (20.75%) Degree
8 9 (16.98%) ITIL
8 9 (16.98%) TCP/IP
9 8 (15.09%) Windows Vista
9 8 (15.09%) SQL Server 2008
9 8 (15.09%) Windows Server
9 8 (15.09%) SQL Server 2012
9 8 (15.09%) Windows 7
9 8 (15.09%) SQL Server 2000
9 8 (15.09%) Citrix
9 8 (15.09%) VMware
9 8 (15.09%) SQL Server 2005
10 7 (13.21%) Windows Server 2003
10 7 (13.21%) Windows 8
10 7 (13.21%) Supplier Management
11 6 (11.32%) Windows XP
11 6 (11.32%) Management Information System
12 4 (7.55%) Collaborative Working
12 4 (7.55%) IFS
12 4 (7.55%) Manufacturing
12 4 (7.55%) ERP
12 4 (7.55%) .NET

Support Analyst Skill Set
Co-occurring IT Skills in Staffordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (3.77%) MS Exchange
Applications
1 13 (24.53%) Microsoft Office
Business Applications
1 3 (5.66%) Dynamics NAV
2 1 (1.89%) Dynamics AX
2 1 (1.89%) Epicor Tropos
2 1 (1.89%) NetSuite
Cloud Services
1 2 (3.77%) Office 365
Communications & Networking
1 9 (16.98%) TCP/IP
2 2 (3.77%) DNS
2 2 (3.77%) LAN
2 2 (3.77%) WAN
3 1 (1.89%) DHCP
3 1 (1.89%) SSL
3 1 (1.89%) VLAN
Database & Business Intelligence
1 19 (35.85%) SQL Server
2 8 (15.09%) SQL Server 2000
2 8 (15.09%) SQL Server 2005
2 8 (15.09%) SQL Server 2008
2 8 (15.09%) SQL Server 2012
3 3 (5.66%) Crystal Reports
4 1 (1.89%) PostgreSQL
General
1 4 (7.55%) Manufacturing
2 3 (5.66%) Finance
2 3 (5.66%) Retail
Libraries, Frameworks & Software Standards
1 4 (7.55%) .NET
Miscellaneous
1 6 (11.32%) Management Information System
2 2 (3.77%) Analytical Skills
3 1 (1.89%) Analytical Mindset
3 1 (1.89%) Driving Licence
Operating Systems
1 41 (77.36%) Windows
2 8 (15.09%) Windows 7
2 8 (15.09%) Windows Server
2 8 (15.09%) Windows Vista
3 7 (13.21%) Windows 8
3 7 (13.21%) Windows Server 2003
4 6 (11.32%) Windows XP
5 1 (1.89%) Linux
5 1 (1.89%) Windows Server 2008
Processes & Methodologies
1 11 (20.75%) Ticket Management
2 9 (16.98%) ITIL
3 7 (13.21%) Supplier Management
4 4 (7.55%) Collaborative Working
4 4 (7.55%) ERP
5 1 (1.89%) Analytics
5 1 (1.89%) Business Continuity
5 1 (1.89%) Change Management
5 1 (1.89%) Continuous Improvement
5 1 (1.89%) Creative Problem-Solving
5 1 (1.89%) CRM
5 1 (1.89%) Data Conversion
5 1 (1.89%) Data Protection
5 1 (1.89%) ETL
5 1 (1.89%) High Availability
5 1 (1.89%) Proactive Monitoring
5 1 (1.89%) Project Management
Programming Languages
1 31 (58.49%) SQL
2 11 (20.75%) C#
3 2 (3.77%) PL/SQL
4 1 (1.89%) C++
4 1 (1.89%) PowerShell
4 1 (1.89%) VB.NET
Qualifications
1 11 (20.75%) Degree
2 2 (3.77%) Microsoft Certification
3 1 (1.89%) AAT
Quality Assurance & Compliance
1 14 (26.42%) SLA
System Software
1 3 (5.66%) Active Directory
2 1 (1.89%) Hyper-V
Systems Management
1 1 (1.89%) Microsoft Data Protection Manager
1 1 (1.89%) SCDPM
Vendors
1 37 (69.81%) Microsoft
2 8 (15.09%) Citrix
2 8 (15.09%) VMware
3 4 (7.55%) IFS
4 2 (3.77%) Infor
4 2 (3.77%) Oracle
4 2 (3.77%) SAP
5 1 (1.89%) Epicor
5 1 (1.89%) Sage