Period
to 20 November 2017

The median annual salary for a Support Analyst was £22,500 in advertised job vacancies in Staffordshire during the 6 months to 20 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
West Midlands > Staffordshire
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 66 49 64
Rank change year-on-year -17 +15 +17
Permanent jobs requiring a Support Analyst 36 65 48
As % of all permanent IT jobs advertised in Staffordshire 2.99% 5.30% 4.01%
As % of the Job Titles category 3.06% 5.43% 4.07%
Number of salaries quoted 34 69 39
Staffordshire median annual salary £22,500 £24,500 £25,000
Median salary % change year-on-year -8.16% -2.00% +9.89%
10th Percentile £18,750 £18,500 £18,500
90th Percentile £37,275 £40,200 £30,300
West Midlands median annual salary £26,000 £28,250 £28,550
% change year-on-year -7.96% -1.05% +3.52%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Staffordshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Staffordshire
Permanent vacancies in Staffordshire with a recognized job title 1175 1196 1180
% of permanent IT jobs with a recognized job title 97.67% 97.55% 98.50%
Number of salaries quoted 945 1057 1022
Staffordshire median annual salary £37,500 £37,500 £35,000
Median salary % change year-on-year - +7.14% -
10th Percentile £21,250 £22,500 £22,388
90th Percentile £57,500 £56,250 £55,000
West Midlands median annual salary £40,000 £40,000 £40,000

Support Analyst
Job Vacancy Trend in Staffordshire

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in Staffordshire.

Job vacancy trend for Support Analyst in Staffordshire

Support Analyst
Salary Trend in Staffordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in Staffordshire.

Salary trend for Support Analyst in Staffordshire

Support Analyst
Salary Histogram in Staffordshire

The salary distribution of IT jobs citing Support Analyst in Staffordshire over the 6 months to 20 November 2017.

Salary histogram for Support Analyst in Staffordshire

Support Analyst
Job Locations in Staffordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Staffordshire region over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tamworth -7 13 £22,000 - 1
Stoke-on-Trent +22 7 £25,000 -12.28%
Stafford -1 6 £22,500 +12.50%
Lichfield -12 4 £22,875 -8.50% 1
Burton-upon-Trent 0 1 £27,500 +43.79%
Support Analyst
West Midlands

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Staffordshire

For the 6 months to 20 November 2017, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Staffordshire region featuring Support Analyst in the job title.

1 19 (52.78%) Microsoft
2 18 (50.00%) Windows
3 11 (30.56%) SQL
4 8 (22.22%) SLA
4 8 (22.22%) Continuous Improvement
5 7 (19.44%) SQL Server
5 7 (19.44%) Linux
5 7 (19.44%) Active Directory
5 7 (19.44%) Citrix
5 7 (19.44%) Proactive Monitoring
6 6 (16.67%) MS Exchange
7 5 (13.89%) Microsoft Certification
7 5 (13.89%) ITIL
7 5 (13.89%) ERP
7 5 (13.89%) Windows Server 2003
7 5 (13.89%) SQL Server 2000
7 5 (13.89%) Manufacturing
7 5 (13.89%) SQL Server 2012
8 4 (11.11%) SQL Server 2005
8 4 (11.11%) Windows Vista
8 4 (11.11%) SQL Server 2008
8 4 (11.11%) Microsoft Office
8 4 (11.11%) C#
8 4 (11.11%) IFS
8 4 (11.11%) Windows Server
9 3 (8.33%) Crystal Reports
9 3 (8.33%) .NET
9 3 (8.33%) LAN
9 3 (8.33%) WAN
9 3 (8.33%) TCP/IP

Support Analyst Skill Set
Co-occurring IT Skills in Staffordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (16.67%) MS Exchange
Applications
1 4 (11.11%) Microsoft Office
2 1 (2.78%) Microsoft Project
Business Applications
1 1 (2.78%) Dynamics AX
1 1 (2.78%) Dynamics CRM
1 1 (2.78%) Dynamics NAV
1 1 (2.78%) Epicor Tropos
1 1 (2.78%) NetSuite
Cloud Services
1 3 (8.33%) Office 365
Communications & Networking
1 3 (8.33%) LAN
1 3 (8.33%) TCP/IP
1 3 (8.33%) WAN
2 2 (5.56%) DHCP
2 2 (5.56%) DNS
2 2 (5.56%) VLAN
2 2 (5.56%) VPN
3 1 (2.78%) SAN
3 1 (2.78%) Wireless
Database & Business Intelligence
1 7 (19.44%) SQL Server
2 5 (13.89%) SQL Server 2000
2 5 (13.89%) SQL Server 2012
3 4 (11.11%) SQL Server 2005
3 4 (11.11%) SQL Server 2008
4 3 (8.33%) Crystal Reports
5 1 (2.78%) SQL Server Analysis Services
5 1 (2.78%) SQL Server Integration Services
5 1 (2.78%) SQL Server Reporting Services
General
1 5 (13.89%) Manufacturing
2 3 (8.33%) Finance
Libraries, Frameworks & Software Standards
1 3 (8.33%) .NET
Miscellaneous
1 3 (8.33%) Driving Licence
2 2 (5.56%) Analytical Skills
2 2 (5.56%) iPad
3 1 (2.78%) Management Information System
3 1 (2.78%) Smartphone
Operating Systems
1 18 (50.00%) Windows
2 7 (19.44%) Linux
3 5 (13.89%) Windows Server 2003
4 4 (11.11%) Windows Server
4 4 (11.11%) Windows Vista
5 3 (8.33%) Windows XP
6 2 (5.56%) Windows 7
6 2 (5.56%) Windows 8
6 2 (5.56%) Windows Server 2008
6 2 (5.56%) Windows Server 2012
7 1 (2.78%) Android
7 1 (2.78%) Apple iOS
7 1 (2.78%) Windows 10
Processes & Methodologies
1 8 (22.22%) Continuous Improvement
2 7 (19.44%) Proactive Monitoring
3 5 (13.89%) ERP
3 5 (13.89%) ITIL
4 3 (8.33%) Ticket Management
5 2 (5.56%) Project Management
6 1 (2.78%) Analytics
6 1 (2.78%) Business Analysis
6 1 (2.78%) Business Continuity
6 1 (2.78%) Business Intelligence
6 1 (2.78%) Business Process Mapping
6 1 (2.78%) Change Management
6 1 (2.78%) CRM
6 1 (2.78%) Data Protection
6 1 (2.78%) E-Commerce
6 1 (2.78%) High Availability
6 1 (2.78%) Information Security
6 1 (2.78%) ITIL V3
6 1 (2.78%) Problem Management
6 1 (2.78%) Risk Management
Programming Languages
1 11 (30.56%) SQL
2 4 (11.11%) C#
3 2 (5.56%) PL/SQL
4 1 (2.78%) C++
4 1 (2.78%) VB.NET
4 1 (2.78%) X++
Qualifications
1 5 (13.89%) Microsoft Certification
2 2 (5.56%) Degree
3 1 (2.78%) ITIL Certification
3 1 (2.78%) MCITP
Quality Assurance & Compliance
1 8 (22.22%) SLA
System Software
1 7 (19.44%) Active Directory
2 2 (5.56%) Hyper-V
Systems Management
1 1 (2.78%) Microsoft Data Protection Manager
1 1 (2.78%) SCDPM
Vendors
1 19 (52.78%) Microsoft
2 7 (19.44%) Citrix
3 4 (11.11%) IFS
4 3 (8.33%) VMware
5 2 (5.56%) Oracle
6 1 (2.78%) Epicor
6 1 (2.78%) Infor
6 1 (2.78%) Sage
6 1 (2.78%) SAP