Period
to 12 December 2017

The following table provides summary statistics for permanent job vacancies advertised in Tyne and Wear with a requirement for Service Desk Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Desk Management over the 6 months to 12 December 2017 with a comparison to the same period in the previous 2 years.

Service Desk Management
North East > Tyne and Wear
6 months to
12 Dec 2017
Same period 2016 Same period 2015
Rank 94 - 98
Rank change year-on-year - +98 -
Permanent jobs citing Service Desk Management 3 0 1
As % of all permanent IT jobs advertised in Tyne and Wear 0.29% - 0.10%
As % of the Processes & Methodologies category 0.33% - 0.12%
Number of salaries quoted 3 0 1
Tyne and Wear median annual salary £43,500 - £17,000
10th Percentile £27,150 - £16,500
90th Percentile £45,250 - £17,500
North East median annual salary £43,500 - £17,000

Service Desk Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Tyne and Wear with a requirement for process or methodology skills.

All Process and Methodology Skills
Tyne and Wear
Permanent vacancies with a requirement for process or methodology skills 903 948 854
As % of all permanent IT jobs advertised in Tyne and Wear 86.41% 84.34% 88.87%
Number of salaries quoted 790 778 735
Tyne and Wear median annual salary £40,000 £40,000 £37,500
Median salary % change year-on-year - +6.67% +2.74%
10th Percentile £25,250 £23,750 £24,000
90th Percentile £65,000 £60,000 £57,500
North East median annual salary £40,000 £39,500 £40,000
% change year-on-year +1.27% -1.25% +6.67%

Service Desk Management
Job Vacancy Trend in Tyne and Wear

Job postings citing Service Desk Management as a percentage of all IT jobs advertised in Tyne and Wear.

Job vacancy trend for Service Desk Management in Tyne and Wear

Service Desk Management
Salary Trend in Tyne and Wear

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management in Tyne and Wear.

Salary trend for Service Desk Management in Tyne and Wear

Service Desk Management
Salary Histogram in Tyne and Wear

The salary distribution of IT jobs citing Service Desk Management in Tyne and Wear over the 6 months to 12 December 2017.

Salary histogram for Service Desk Management in Tyne and Wear

Service Desk Management
Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Management within the Tyne and Wear region over the 6 months to 12 December 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newcastle upon Tyne - 3 £43,500 - 1
Service Desk Management
North East

For the 6 months to 12 December 2017, IT jobs citing Service Desk Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Tyne and Wear region with a requirement for Service Desk Management.

1 3 (100.00%) Service Management
1 3 (100.00%) ITIL
2 2 (66.67%) ITIL Certification
2 2 (66.67%) Problem Management
2 2 (66.67%) Change Management
3 1 (33.33%) Incident Management
3 1 (33.33%) Resource Management
3 1 (33.33%) Stakeholder Management
3 1 (33.33%) Release Management

Service Desk Management
Co-occurring IT Skills in Tyne and Wear by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Job Titles
1 2 (66.67%) IT Manager
1 2 (66.67%) ITIL Manager
2 1 (33.33%) Desktop Manager
2 1 (33.33%) Desktop Support
2 1 (33.33%) IT Services Manager
2 1 (33.33%) ITIL Service Manager
2 1 (33.33%) Service Desk Manager
2 1 (33.33%) Service Manager
Processes & Methodologies
1 3 (100.00%) ITIL
1 3 (100.00%) Service Management
2 2 (66.67%) Change Management
2 2 (66.67%) Problem Management
3 1 (33.33%) Incident Management
3 1 (33.33%) Release Management
3 1 (33.33%) Resource Management
3 1 (33.33%) Stakeholder Management
Qualifications
1 2 (66.67%) ITIL Certification