Period
to 13 June 2021

The median annual salary for a 1st/2nd Line Help Desk Support was £39,000 in advertised job vacancies in the UK excluding London during the 6 months to 13 June 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

1st/2nd Line Help Desk Support
UK > UK excluding London
6 months to
13 Jun 2021
Same period 2020 Same period 2019
Rank 696 645 865
Rank change year-on-year -51 +220 +22
Permanent jobs requiring a 1st/2nd Line Help Desk Support 6 3 13
As % of all permanent jobs advertised in the UK excluding London 0.011% 0.006% 0.016%
As % of the Job Titles category 0.012% 0.007% 0.016%
Number of salaries quoted 6 3 10
10th Percentile £27,375 £19,850 £22,375
25th Percentile £31,938 £20,375 £24,000
Median annual salary (50th Percentile) £39,000 £22,500 £25,250
Median % change year-on-year +73.33% -10.89% +14.77%
75th Percentile £39,500 £24,625 £28,250
90th Percentile " £25,150 £28,875
UK median annual salary £39,000 £22,500 £25,250
% change year-on-year +73.33% -10.89% +14.77%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK excluding London
Permanent vacancies in the UK excluding London with a recognized job title 50,987 44,345 79,239
% of permanent IT jobs with a recognized job title 93.28% 95.75% 96.36%
Number of salaries quoted 37,229 35,760 62,900
10th Percentile £28,750 £27,500 £26,250
25th Percentile £36,250 £35,000 £32,750
Median annual salary (50th Percentile) £47,500 £47,500 £45,000
Median % change year-on-year - +5.56% -
75th Percentile £61,250 £60,000 £57,500
90th Percentile £72,500 £72,500 £70,000
UK median annual salary £55,000 £54,000 £50,000
% change year-on-year +1.85% +8.00% -

1st/2nd Line Help Desk Support
Job Vacancy Trend in the UK excluding London

Job postings that featured 1st/2nd Line Help Desk Support in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for 1st/2nd Line Help Desk Support in the UK excluding London

1st/2nd Line Help Desk Support
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing 1st/2nd Line Help Desk Support in the UK excluding London.

Salary trend for 1st/2nd Line Help Desk Support in the UK excluding London

1st/2nd Line Help Desk Support
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Help Desk Support within the UK excluding London region over the 6 months to 13 June 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Yorkshire - 4 £39,000 -
North of England - 4 £39,000 -
South East -6 1 £31,500 +40.00%
South West -52 1 £25,000 -
1st/2nd Line Help Desk Support
UK

1st/2nd Line Help Desk Support Skill Set
Top 27 Co-occurring IT Skills in the UK excluding London

For the 6 months to 13 June 2021, 1st/2nd Line Help Desk Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring 1st/2nd Line Help Desk Support in the job title.

1 5 (83.33%) Social Skills
2 4 (66.67%) Continuous Improvement
2 4 (66.67%) Presales
2 4 (66.67%) AWS
2 4 (66.67%) Microsoft
2 4 (66.67%) .NET
3 2 (33.33%) Active Directory
3 2 (33.33%) Windows
4 1 (16.67%) Windows Server 2012
4 1 (16.67%) Windows 10
4 1 (16.67%) TCP/IP
4 1 (16.67%) VPN
4 1 (16.67%) SLA
4 1 (16.67%) Citrix
4 1 (16.67%) Blackberry
4 1 (16.67%) Firewall
4 1 (16.67%) Wireless
4 1 (16.67%) Telecoms
4 1 (16.67%) ITIL
4 1 (16.67%) Wealth Management
4 1 (16.67%) SCCM
4 1 (16.67%) Time Management
4 1 (16.67%) Android
4 1 (16.67%) iPhone
4 1 (16.67%) Windows Server 2008
4 1 (16.67%) XenApp
4 1 (16.67%) XenDesktop

1st/2nd Line Help Desk Support Skill Set
Co-occurring IT Skills in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Cloud Services
1 4 (66.67%) AWS
Communications & Networking
1 1 (16.67%) Firewall
1 1 (16.67%) TCP/IP
1 1 (16.67%) VPN
1 1 (16.67%) Wireless
General
1 5 (83.33%) Social Skills
2 1 (16.67%) Telecoms
Libraries, Frameworks & Software Standards
1 4 (66.67%) .NET
Miscellaneous
1 1 (16.67%) Blackberry
1 1 (16.67%) iPhone
Operating Systems
1 2 (33.33%) Windows
2 1 (16.67%) Android
2 1 (16.67%) Windows 10
2 1 (16.67%) Windows Server 2008
2 1 (16.67%) Windows Server 2012
Processes & Methodologies
1 4 (66.67%) Continuous Improvement
1 4 (66.67%) Presales
2 1 (16.67%) ITIL
2 1 (16.67%) Time Management
2 1 (16.67%) Wealth Management
Quality Assurance & Compliance
1 1 (16.67%) SLA
System Software
1 2 (33.33%) Active Directory
2 1 (16.67%) XenApp
2 1 (16.67%) XenDesktop
Systems Management
1 1 (16.67%) SCCM
Vendors
1 4 (66.67%) Microsoft
2 1 (16.67%) Citrix