Help Desk Support Technician Job Trends in the UK excluding London

Help Desk Support Technician
UK > UK excluding London

The median Help Desk Support Technician salary in the UK excluding London is £27,500 per year, according to job vacancies posted during the 6 months leading to 9 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
9 Jan 2026
Same period 2025 Same period 2024
Rank 496 566 556
Rank change year-on-year +70 -10 +199
Permanent jobs requiring a Help Desk Support Technician 20 7 5
As % of all permanent jobs in the UK excluding London 0.047% 0.019% 0.015%
As % of the Job Titles category 0.052% 0.021% 0.016%
Number of salaries quoted 15 1 3
10th Percentile £25,200 - £20,600
25th Percentile £26,250 £26,250 £21,875
Median annual salary (50th Percentile) £27,500 £27,500 £24,000
Median % change year-on-year - +14.58% -4.00%
75th Percentile £35,000 £28,750 -
90th Percentile £38,000 - -
UK median annual salary £27,500 £27,500 £24,000
% change year-on-year - +14.58% -9.43%

All Permanent IT Job Roles
UK excluding London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 38,285 33,619 31,967
% of permanent jobs with a recognized job title 90.45% 92.95% 95.35%
Number of salaries quoted 23,298 16,416 24,168
10th Percentile £28,000 £31,250 £28,000
25th Percentile £35,000 £40,000 £37,000
Median annual salary (50th Percentile) £50,000 £52,500 £50,000
Median % change year-on-year -4.76% +5.00% -4.76%
75th Percentile £65,000 £68,750 £65,000
90th Percentile £80,000 £82,500 £78,750
UK median annual salary £55,000 £60,000 £57,500
% change year-on-year -8.33% +4.35% -4.17%

Help Desk Support Technician
Job Vacancy Trend in the UK excluding London

Historical trend showing the proportion of permanent IT job postings featuring 'Help Desk Support Technician' in the job title relative to all permanent IT jobs advertised in the UK excluding London.

Help Desk Support Technician job vacancy trend in the UK excluding London

Help Desk Support Technician
Salary Trend in the UK excluding London

Salary distribution trend for Help Desk Support Technician job vacancies in the UK excluding London.

Salary distribution trend for Help Desk Support Technician job vacancies in the UK excluding London

Help Desk Support Technician
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Help Desk Support Technician in the UK excluding London over the 6 months to 9 January 2026.

Salary histogram for Help Desk Support Technician in the UK excluding London

Help Desk Support Technician
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support Technician within the UK excluding London region over the 6 months to 9 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
East Midlands - 7 £40,000 - 1
Midlands - 7 £40,000 - 2
North of England +12 6 £27,500 - 2
Yorkshire -3 6 £27,500 -
South West +9 5 £35,000 +27.27% 2
South East - 2 £25,000 - 2
Help Desk Support Technician
UK

Help Desk Support Technician Skill Set
Top 27 Co-Occurring Skills & Capabilities in the UK excluding London

For the 6 months to 9 January 2026, Help Desk Support Technician job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring Help Desk Support Technician in the job title.

1 11 (55.00%) Customer Service
1 11 (55.00%) Microsoft
1 11 (55.00%) Microsoft 365
2 6 (30.00%) Active Directory
2 6 (30.00%) Azure
2 6 (30.00%) Disaster Recovery
2 6 (30.00%) Entra ID
2 6 (30.00%) Firewall
2 6 (30.00%) LAN
2 6 (30.00%) Microsoft Exchange
2 6 (30.00%) Microsoft Intune
2 6 (30.00%) Microsoft Office
2 6 (30.00%) SharePoint
2 6 (30.00%) Time Management
2 6 (30.00%) VLAN
2 6 (30.00%) VPN
2 6 (30.00%) WAN
2 6 (30.00%) Windows
2 6 (30.00%) Windows Server
3 5 (25.00%) Information Security
3 5 (25.00%) Mathematics
3 5 (25.00%) Microsoft Certification
3 5 (25.00%) Process Improvement
3 5 (25.00%) SLA
4 2 (10.00%) Customer Experience
4 2 (10.00%) Degree
4 2 (10.00%) GDPR

Help Desk Support Technician Skill Set
Co-Occurring Skills & Capabilities in the UK excluding London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 6 (30.00%) Microsoft Exchange
1 6 (30.00%) SharePoint
Applications
1 6 (30.00%) Microsoft Office
Cloud Services
1 11 (55.00%) Microsoft 365
2 6 (30.00%) Azure
2 6 (30.00%) Entra ID
Communications & Networking
1 6 (30.00%) Firewall
1 6 (30.00%) LAN
1 6 (30.00%) VLAN
1 6 (30.00%) VPN
1 6 (30.00%) WAN
General
1 11 (55.00%) Social Skills
2 2 (10.00%) Retail
Miscellaneous
1 7 (35.00%) Driving Licence
2 6 (30.00%) Self-Motivation
3 5 (25.00%) Onboarding
Operating Systems
1 6 (30.00%) Windows
1 6 (30.00%) Windows Server
Processes & Methodologies
1 11 (55.00%) Customer Service
2 6 (30.00%) Disaster Recovery
2 6 (30.00%) Time Management
3 5 (25.00%) Information Security
3 5 (25.00%) Mathematics
3 5 (25.00%) Process Improvement
4 2 (10.00%) Customer Experience
Qualifications
1 5 (25.00%) Microsoft Certification
2 2 (10.00%) Degree
Quality Assurance & Compliance
1 5 (25.00%) SLA
2 2 (10.00%) GDPR
System Software
1 6 (30.00%) Active Directory
Systems Management
1 6 (30.00%) Microsoft Intune
Vendors
1 11 (55.00%) Microsoft