Customer Service Jobs in the UK excluding London

Customer Service
UK > UK excluding London

The table below provides summary statistics for permanent job vacancies advertised in the UK excluding London requiring Customer Service skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Customer Service over the 6 months leading up to 23 May 2025, comparing them to the same period in the previous two years.

6 months to
23 May 2025
Same period 2024 Same period 2023
Rank 18 26 44
Rank change year-on-year +8 +18 -10
Permanent jobs citing Customer Service 3,241 5,336 3,772
As % of all permanent jobs advertised in the UK excluding London 8.37% 7.43% 6.41%
As % of the Processes & Methodologies category 9.00% 8.91% 6.71%
Number of salaries quoted 1,928 3,852 2,304
10th Percentile £23,504 £22,500 £23,000
25th Percentile £25,087 £24,999 £26,250
Median annual salary (50th Percentile) £28,750 £30,000 £33,500
Median % change year-on-year -4.17% -10.45% -4.29%
75th Percentile £37,500 £43,750 £51,313
90th Percentile £57,500 £60,126 £65,525
UK median annual salary £30,000 £32,000 £36,000
% change year-on-year -6.25% -11.11% -4.00%

All Process and Methodology Skills
UK excluding London

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in the UK excluding London.

Permanent vacancies with a requirement for process or methodology skills 35,992 59,900 56,217
As % of all permanent jobs advertised in the UK excluding London 92.91% 83.40% 95.59%
Number of salaries quoted 17,023 41,311 28,974
10th Percentile £26,500 £27,300 £30,500
25th Percentile £37,500 £36,250 £40,000
Median annual salary (50th Percentile) £51,645 £50,000 £55,000
Median % change year-on-year +3.29% -9.09% +4.76%
75th Percentile £65,000 £65,000 £70,000
90th Percentile £77,500 £77,500 £82,500
UK median annual salary £57,500 £55,000 £61,000
% change year-on-year +4.55% -9.84% +1.67%

Customer Service
Job Vacancy Trend in the UK excluding London

Job postings citing Customer Service as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Customer Service in the UK excluding London

Customer Service
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Customer Service in the UK excluding London.

Salary trend for Customer Service in the UK excluding London

Customer Service
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Customer Service in the UK excluding London over the 6 months to 23 May 2025.

Salary histogram for Customer Service in the UK excluding London

Customer Service
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the UK excluding London region over the 6 months to 23 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England -3 895 £26,500 -13.11% 1,379
South East -14 571 £32,500 +8.33% 1,584
North West -32 429 £25,087 -19.07% 698
South West +18 387 £31,000 +3.33% 674
Midlands -28 357 £28,500 -1.72% 1,004
East of England -4 354 £32,500 +12.07% 737
Wales +21 339 £25,087 -12.74% 164
Scotland +77 307 £32,851 -6.14% 275
Yorkshire +5 249 £29,000 -4.92% 502
North East +20 217 £25,087 -14.96% 190
East Midlands -14 202 £27,500 -5.17% 417
West Midlands -49 154 £29,500 -0.14% 532
Northern Ireland +47 36 £23,504 -21.65% 85
Isle of Man +12 3 £91,000 +145.95%
Customer Service
UK

Customer Service
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 132 (4.07%) SharePoint
2 127 (3.92%) Microsoft Exchange
3 31 (0.96%) Confluence
4 19 (0.59%) IBM Domino
4 19 (0.59%) IIS
5 13 (0.40%) OpenEdge
6 10 (0.31%) Tomcat
7 7 (0.22%) Apache
8 2 (0.062%) BizTalk Server
8 2 (0.062%) IBM Notes
8 2 (0.062%) Skype for Business
9 1 (0.031%) CICS
9 1 (0.031%) Exchange Server 2003
9 1 (0.031%) Exchange Server 2007
9 1 (0.031%) Exchange Server 2010
9 1 (0.031%) Exchange Server 2013
9 1 (0.031%) WordPress
Applications
1 350 (10.80%) Microsoft Office
2 195 (6.02%) Microsoft Excel
3 43 (1.33%) Microsoft PowerPoint
4 5 (0.15%) AutoCAD
4 5 (0.15%) Chatbot
4 5 (0.15%) Trello
5 4 (0.12%) Spreadsheet
6 2 (0.062%) Adobe Creative Suite
6 2 (0.062%) FrameMaker
6 2 (0.062%) MadCap Flare
6 2 (0.062%) MS Visio
7 1 (0.031%) Microsoft Project
Business Applications
1 34 (1.05%) Dynamics CRM
2 18 (0.56%) Dynamics AX
2 18 (0.56%) Sage 200
3 16 (0.49%) NetSuite
3 16 (0.49%) Sage CRM
4 13 (0.40%) Dynamics NAV
5 9 (0.28%) Remedy ITSM
6 8 (0.25%) Infor M3
7 7 (0.22%) Oracle EBS
8 6 (0.19%) SAP ERP
9 5 (0.15%) PeopleSoft Financials
9 5 (0.15%) Shopify
10 4 (0.12%) Magento
11 3 (0.093%) SAP S/4HANA
12 1 (0.031%) Elite 3E
12 1 (0.031%) Infor CloudSuite
12 1 (0.031%) Infor CloudSuite Industrial (formerly SyteLine)
12 1 (0.031%) Maximo
12 1 (0.031%) Oracle Applications
Cloud Services
1 475 (14.66%) Microsoft 365
2 300 (9.26%) Azure
3 117 (3.61%) Entra ID
4 95 (2.93%) Power Platform
5 84 (2.59%) SaaS
6 70 (2.16%) Dynamics 365
7 57 (1.76%) Power Automate
8 50 (1.54%) OneDrive
9 47 (1.45%) AWS
10 34 (1.05%) PowerApps
11 24 (0.74%) Cloud Computing
12 21 (0.65%) Asana
12 21 (0.65%) Miro
13 18 (0.56%) Azure DevOps
14 17 (0.52%) IaaS
15 14 (0.43%) PaaS
16 11 (0.34%) Microsoft Copilot
17 10 (0.31%) Azure Data Factory
17 10 (0.31%) Azure Logic Apps
18 9 (0.28%) GCP
Communications & Networking
1 992 (30.61%) Broadband
2 160 (4.94%) Firewall
3 106 (3.27%) DNS
4 86 (2.65%) WAN
5 80 (2.47%) DHCP
5 80 (2.47%) LAN
6 73 (2.25%) VPN
7 69 (2.13%) VoIP
8 58 (1.79%) TCP/IP
9 44 (1.36%) 5G
10 43 (1.33%) 4G
10 43 (1.33%) Wi-Fi
11 39 (1.20%) VLAN
12 34 (1.05%) Remote Desktop
13 31 (0.96%) Wireless
14 22 (0.68%) Network Security
15 20 (0.62%) SSL
16 17 (0.52%) VSAT
17 15 (0.46%) Internet
17 15 (0.46%) SAN
Database & Business Intelligence
1 64 (1.97%) Power BI
2 59 (1.82%) SQL Server
3 24 (0.74%) Data Warehouse
4 16 (0.49%) Tableau
5 15 (0.46%) PostgreSQL
6 14 (0.43%) MS Access
6 14 (0.43%) SQL Server Reporting Services
7 13 (0.40%) Relational Database
8 9 (0.28%) SQL Server Integration Services
8 9 (0.28%) Star Schema
9 8 (0.25%) Data Lake
9 8 (0.25%) Oracle Reports
10 5 (0.15%) RDBMS
11 4 (0.12%) NonStop SQL
12 3 (0.093%) Azure SQL Database
12 3 (0.093%) Big Data
12 3 (0.093%) Metadata
13 2 (0.062%) Azure SQL Data Warehouse
13 2 (0.062%) BigQuery
13 2 (0.062%) Power Query
Development Applications
1 63 (1.94%) JIRA
2 14 (0.43%) Git
3 9 (0.28%) SQL Server Management Studio (SSMS)
4 6 (0.19%) NDoc
5 3 (0.093%) Jenkins
6 2 (0.062%) ERwin
6 2 (0.062%) LabVIEW
6 2 (0.062%) Visual Studio
7 1 (0.031%) Jasmine
7 1 (0.031%) Karma Test Runner
7 1 (0.031%) Oracle Forms
General
1 976 (30.11%) Banking
2 915 (28.23%) Social Skills
3 834 (25.73%) Games
4 563 (17.37%) Finance
5 348 (10.74%) Retail
6 197 (6.08%) Analytical Skills
7 152 (4.69%) Manufacturing
8 144 (4.44%) Telecoms
9 91 (2.81%) Marketing
10 89 (2.75%) Organisational Skills
11 77 (2.38%) Electronics
12 72 (2.22%) Legal
13 68 (2.10%) Inclusion and Diversity
14 59 (1.82%) Billing
15 45 (1.39%) Presentation Skills
16 44 (1.36%) Public Sector
17 39 (1.20%) Law
18 34 (1.05%) Influencing Skills
19 27 (0.83%) Local Government
20 24 (0.74%) Military
Job Titles
1 869 (26.81%) Customer Service Advisor
2 357 (11.02%) Analyst
3 286 (8.82%) IT Support
4 204 (6.29%) Technical Support
5 192 (5.92%) Support Engineer
6 169 (5.21%) Support Technician
7 152 (4.69%) 1st Line Support
8 151 (4.66%) 2nd Line Support
9 135 (4.17%) Support Analyst
10 99 (3.05%) Service Analyst
11 94 (2.90%) Developer
12 93 (2.87%) Lead
13 86 (2.65%) IT Engineer
14 85 (2.62%) Senior
15 79 (2.44%) Administrator
16 77 (2.38%) Business Manager
17 75 (2.31%) Customer Service Representative
17 75 (2.31%) IT Analyst
18 71 (2.19%) Development Manager
19 64 (1.97%) Business Development Manager
Libraries, Frameworks & Software Standards
1 24 (0.74%) .NET
2 20 (0.62%) XML
3 16 (0.49%) REST
3 16 (0.49%) SAPUI5
3 16 (0.49%) SOAP
4 15 (0.46%) JSON
5 12 (0.37%) CSS
5 12 (0.37%) HTML
6 7 (0.22%) HTML5
7 6 (0.19%) .NET Framework
7 6 (0.19%) React
7 6 (0.19%) Web Services
8 5 (0.15%) ADO
8 5 (0.15%) ASP.NET
8 5 (0.15%) SAML
9 4 (0.12%) EDI
9 4 (0.12%) LDAP
9 4 (0.12%) SPFx
9 4 (0.12%) Symfony
10 3 (0.093%) .NET Core
Miscellaneous
1 214 (6.60%) Self-Motivation
2 118 (3.64%) Driving Licence
3 89 (2.75%) Management Information System
4 80 (2.47%) Onboarding
5 59 (1.82%) Data Centre
6 50 (1.54%) Social Media
7 37 (1.14%) Product Ownership
8 29 (0.89%) EPoS
9 28 (0.86%) Mobile App
10 24 (0.74%) Data Protection Act
11 21 (0.65%) Over-the-Top Content
11 21 (0.65%) Video\Live Streaming
12 16 (0.49%) Private Cloud
13 14 (0.43%) IoT
13 14 (0.43%) Video Conferencing
14 12 (0.37%) CCTV
15 11 (0.34%) Renewable Energy
16 9 (0.28%) Enterprise Software
16 9 (0.28%) Mainframe
17 8 (0.25%) Social Network
Operating Systems
1 516 (15.92%) Windows
2 164 (5.06%) Windows Server
3 97 (2.99%) Mac OS
4 86 (2.65%) Windows 10
5 69 (2.13%) Linux
6 57 (1.76%) Android
7 41 (1.27%) Apple iOS
8 19 (0.59%) Unix
9 18 (0.56%) Windows 7
10 15 (0.46%) Windows Server 2016
11 13 (0.40%) Windows Server 2019
12 9 (0.28%) Windows Vista
13 7 (0.22%) Red Hat Enterprise Linux
14 5 (0.15%) Windows Server 2012
15 4 (0.12%) Mac OS X
15 4 (0.12%) Oracle Linux
15 4 (0.12%) Solaris
15 4 (0.12%) Windows Server 2008
15 4 (0.12%) zOS
16 2 (0.062%) SUSE
Processes & Methodologies
1 1,461 (45.08%) Problem-Solving
2 498 (15.37%) Customer Experience
3 380 (11.72%) Coaching
4 266 (8.21%) ITIL
5 260 (8.02%) Service Delivery
6 203 (6.26%) Continuous Improvement
7 201 (6.20%) CRM
8 169 (5.21%) Business Development
9 150 (4.63%) Cybersecurity
10 148 (4.57%) Business Enablement
11 143 (4.41%) Time Management
12 142 (4.38%) Agile
13 135 (4.17%) ITSM
14 131 (4.04%) Project Management
15 124 (3.83%) Mentoring
16 120 (3.70%) Roadmaps
17 113 (3.49%) Service Management
18 110 (3.39%) Technology Enablement
19 109 (3.36%) Decision-Making
20 108 (3.33%) Stakeholder Management
Programming Languages
1 131 (4.04%) SQL
2 50 (1.54%) JavaScript
3 49 (1.51%) PowerShell
4 43 (1.33%) C#
5 25 (0.77%) Python
6 20 (0.62%) Java
7 18 (0.56%) Progress 4GL
8 9 (0.28%) VBA
9 8 (0.25%) PHP
10 6 (0.19%) TypeScript
11 4 (0.12%) R
12 3 (0.093%) C
12 3 (0.093%) Kotlin
13 2 (0.062%) C++
13 2 (0.062%) T-SQL
14 1 (0.031%) Perl
14 1 (0.031%) PL/SQL
14 1 (0.031%) VB
14 1 (0.031%) VB.NET
14 1 (0.031%) VB6
Qualifications
1 272 (8.39%) Degree
2 112 (3.46%) Microsoft Certification
3 106 (3.27%) DBS Check
4 90 (2.78%) Security Cleared
5 85 (2.62%) NVQ Level 4
6 72 (2.22%) SC Cleared
7 62 (1.91%) A+ Certification
8 51 (1.57%) Cisco Certification
9 49 (1.51%) CCNA
10 42 (1.30%) Network+ Certification
11 24 (0.74%) JNCIA
11 24 (0.74%) MCITP
12 21 (0.65%) Azure Certification
13 15 (0.46%) ITIL Certification
14 14 (0.43%) Computer Science Degree
15 12 (0.37%) HNC
15 12 (0.37%) Master's Degree
16 11 (0.34%) ACCA
16 11 (0.34%) CCNP
17 10 (0.31%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 211 (6.51%) SLA
2 35 (1.08%) GDPR
3 31 (0.96%) ISO/IEC 27001
4 29 (0.89%) QA
5 21 (0.65%) Data Quality
6 19 (0.59%) Cyber Essentials
7 15 (0.46%) Sarbanes-Oxley
8 14 (0.43%) ISO 9001
9 9 (0.28%) Accessibility
10 8 (0.25%) Actionable Recommendations
11 6 (0.19%) GxP
12 5 (0.15%) Automotive SPICE
12 5 (0.15%) ISO 26262
12 5 (0.15%) NIST
12 5 (0.15%) PCI DSS
13 4 (0.12%) PMO
14 3 (0.093%) ISO 14001
14 3 (0.093%) PMBOK
15 2 (0.062%) COSHH
16 1 (0.031%) Government Security Classifications
System Software
1 351 (10.83%) Active Directory
2 78 (2.41%) VMware Infrastructure
3 75 (2.31%) Hyper-V
4 32 (0.99%) Virtual Desktop
5 15 (0.46%) Virtual Machines
6 13 (0.40%) Firmware
7 7 (0.22%) VMware ESXi
8 6 (0.19%) BitLocker
9 5 (0.15%) vSphere
10 3 (0.093%) Docker
10 3 (0.093%) Virtual Servers
10 3 (0.093%) XenApp
11 2 (0.062%) VMware NSX
12 1 (0.031%) Embedded Firmware
12 1 (0.031%) RACF
12 1 (0.031%) Snort
12 1 (0.031%) XenDesktop
Systems Management
1 83 (2.56%) Microsoft Intune
2 29 (0.89%) SCCM
3 18 (0.56%) Single Sign-On
4 15 (0.46%) Jamf Pro
5 9 (0.28%) Ansible
6 7 (0.22%) SmoothWall
7 6 (0.19%) Proxmox
8 5 (0.15%) AirWatch
8 5 (0.15%) Functional Safety
8 5 (0.15%) Puppet
8 5 (0.15%) vCenter Server
8 5 (0.15%) ZABBIX
9 4 (0.12%) Autotask
9 4 (0.12%) Dell DRAC
9 4 (0.12%) SCOM
9 4 (0.12%) Systems Management Server (SMS)
9 4 (0.12%) WSUS
10 3 (0.093%) Kubernetes
11 2 (0.062%) Graylog
11 2 (0.062%) SCSM
Vendors
1 1,157 (35.70%) BT
2 799 (24.65%) Microsoft
3 112 (3.46%) YouTube
4 111 (3.42%) Cisco
5 108 (3.33%) VMware
6 64 (1.97%) ServiceNow
7 55 (1.70%) Oracle
8 48 (1.48%) Apple
9 46 (1.42%) SAP
10 44 (1.36%) Salesforce
11 29 (0.89%) Sage
12 28 (0.86%) Google
12 28 (0.86%) Meraki
13 27 (0.83%) Citrix
13 27 (0.83%) Dell
14 21 (0.65%) Veeam
15 19 (0.59%) Fortinet
16 18 (0.56%) Commvault
16 18 (0.56%) Progress
17 17 (0.52%) HP