Customer Service Jobs in the UK excluding London

Customer Service
UK > UK excluding London

The following table provides summary statistics for permanent job vacancies advertised in the UK excluding London with a requirement for Customer Service skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Service over the 6 months to 15 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
15 Apr 2024
Same period 2023 Same period 2022
Rank 28 38 34
Rank change year-on-year +10 -4 +3
Permanent jobs citing Customer Service 5,087 4,206 5,132
As % of all permanent jobs advertised in the UK excluding London 7.37% 6.65% 7.30%
As % of the Processes & Methodologies category 8.69% 6.95% 7.76%
Number of salaries quoted 3,917 2,490 3,128
10th Percentile £22,500 £22,750 £21,250
25th Percentile £25,000 £26,250 £25,000
Median annual salary (50th Percentile) £30,000 £32,500 £34,000
Median % change year-on-year -7.69% -4.41% -
75th Percentile £43,750 £50,000 £49,520
90th Percentile £61,250 £65,000 £61,250
UK median annual salary £32,000 £35,000 £37,500
% change year-on-year -8.57% -6.67% +2.74%

All Process and Methodology Skills
UK excluding London

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the UK excluding London with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 58,542 60,511 66,094
As % of all permanent jobs advertised in the UK excluding London 84.85% 95.61% 93.99%
Number of salaries quoted 40,965 30,768 41,738
10th Percentile £27,067 £30,500 £30,000
25th Percentile £36,250 £40,000 £38,750
Median annual salary (50th Percentile) £50,000 £54,545 £52,500
Median % change year-on-year -8.33% +3.89% +9.38%
75th Percentile £65,000 £70,000 £67,500
90th Percentile £77,500 £82,500 £80,000
UK median annual salary £55,000 £61,500 £60,000
% change year-on-year -10.57% +2.50% +9.09%

Customer Service
Job Vacancy Trend in the UK excluding London

Job postings citing Customer Service as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Customer Service in the UK excluding London

Customer Service
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Customer Service in the UK excluding London.

Salary trend for Customer Service in the UK excluding London

Customer Service
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Customer Service in the UK excluding London over the 6 months to 15 April 2024.

Salary histogram for Customer Service in the UK excluding London

Customer Service
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the UK excluding London region over the 6 months to 15 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +11 1,400 £30,000 -7.69% 634
North of England +34 1,152 £31,250 +0.81% 595
Midlands +26 962 £29,584 -15.47% 426
West Midlands +20 610 £30,000 -22.70% 268
North West +27 581 £32,500 +4.84% 340
South West -1 579 £31,000 -3.13% 331
East of England +19 574 £28,500 -8.06% 287
Yorkshire +46 451 £30,750 -3.91% 175
East Midlands +32 346 £29,000 -6.45% 158
Scotland -50 256 £35,776 -3.06% 161
Wales +25 129 £30,281 -2.32% 81
North East +8 120 £29,000 -22.67% 90
Northern Ireland -35 24 £34,750 -30.50% 30
Isle of Man - 8 £37,000 - 3
Channel Islands +1 5 £85,000 +142.86% 1
Customer Service
UK

Customer Service
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 327 (6.43%) SharePoint
2 277 (5.45%) Microsoft Exchange
3 45 (0.88%) IIS
4 40 (0.79%) Confluence
5 31 (0.61%) CMS
6 23 (0.45%) nginx
7 16 (0.31%) Camunda
8 10 (0.20%) Oracle SOA Suite
9 8 (0.16%) Anypoint
9 8 (0.16%) Appian
9 8 (0.16%) WebSphere
10 6 (0.12%) Apache
11 5 (0.098%) ArcGIS
11 5 (0.098%) WordPress
12 4 (0.079%) Blackberry Enterprise Server
12 4 (0.079%) Exchange Server 2010
12 4 (0.079%) Exchange Server 2013
12 4 (0.079%) Moodle
13 3 (0.059%) Adobe Experience Manager
13 3 (0.059%) Tomcat
Applications
1 867 (17.04%) Microsoft Office
2 318 (6.25%) Microsoft Excel
3 65 (1.28%) Microsoft PowerPoint
4 48 (0.94%) Spreadsheet
5 20 (0.39%) Microsoft Project
6 18 (0.35%) Trello
7 15 (0.29%) MS Visio
8 7 (0.14%) Adobe Creative Suite
9 6 (0.12%) AutoCAD
9 6 (0.12%) LightWave 3D
10 5 (0.098%) Photoshop
11 4 (0.079%) Adobe Illustrator
11 4 (0.079%) EPLAN
11 4 (0.079%) SOLIDWORKS
12 3 (0.059%) Chatbot
12 3 (0.059%) InDesign
13 2 (0.039%) 1Password
14 1 (0.020%) Adobe Premiere
14 1 (0.020%) MicroStation
Business Applications
1 88 (1.73%) Dynamics CRM
2 17 (0.33%) Sage 200
2 17 (0.33%) SAP S/4HANA
3 15 (0.29%) iTrent
3 15 (0.29%) Salesforce CRM
4 13 (0.26%) Infor SunSystems
5 12 (0.24%) NetSuite
6 11 (0.22%) Unit4 Business World
7 8 (0.16%) Shopify
8 7 (0.14%) Remedy ITSM
9 6 (0.12%) Oracle Payables
9 6 (0.12%) Oracle Procure-to-Pay
9 6 (0.12%) SAP ERP
10 5 (0.098%) Magento
10 5 (0.098%) Oracle ERP
10 5 (0.098%) Sage 50
10 5 (0.098%) Sage CRM
10 5 (0.098%) SAP WM
11 4 (0.079%) Dynamics NAV
11 4 (0.079%) Oracle EBS
Cloud Services
1 1,256 (24.69%) Microsoft 365
2 763 (15.00%) Azure
3 217 (4.27%) Entra ID
4 162 (3.18%) AWS
5 150 (2.95%) Power Platform
6 129 (2.54%) SaaS
7 117 (2.30%) Dynamics 365
8 80 (1.57%) OneDrive
9 76 (1.49%) Azure DevOps
10 65 (1.28%) Power Automate
11 48 (0.94%) Mimecast
12 47 (0.92%) GCP
13 44 (0.86%) IaaS
14 34 (0.67%) PowerApps
15 33 (0.65%) OpenShift
16 29 (0.57%) Cloud Computing
17 26 (0.51%) WhatsApp
18 24 (0.47%) IBM Cloud
18 24 (0.47%) PaaS
19 22 (0.43%) Google Workspace
Communications & Networking
1 399 (7.84%) Firewall
2 255 (5.01%) LAN
3 249 (4.89%) DNS
4 220 (4.32%) WAN
5 214 (4.21%) TCP/IP
6 197 (3.87%) DHCP
7 192 (3.77%) VPN
8 184 (3.62%) Wi-Fi
9 153 (3.01%) Wireless
10 133 (2.61%) VoIP
11 131 (2.58%) Internet
12 123 (2.42%) VLAN
13 82 (1.61%) Broadband
14 71 (1.40%) Network Security
15 64 (1.26%) Intranet
15 64 (1.26%) Remote Desktop
16 50 (0.98%) MPLS
17 46 (0.90%) SAN
18 41 (0.81%) Ethernet
19 38 (0.75%) OSPF
Database & Business Intelligence
1 196 (3.85%) SQL Server
2 101 (1.99%) Power BI
3 51 (1.00%) SQL Server Integration Services
4 47 (0.92%) MySQL
5 39 (0.77%) SQL Server Reporting Services
6 38 (0.75%) Amazon RDS
7 33 (0.65%) Data Warehouse
8 32 (0.63%) SQL Server Analysis Services
9 29 (0.57%) Oracle Database
10 28 (0.55%) Relational Database
11 27 (0.53%) MongoDB
12 22 (0.43%) NoSQL
13 21 (0.41%) Data Lake
14 18 (0.35%) BusinessObjects
15 16 (0.31%) GIS
16 11 (0.22%) Geospatial Data
17 10 (0.20%) Azure SQL Database
17 10 (0.20%) MariaDB
17 10 (0.20%) Oracle Reports
18 9 (0.18%) Power Query
Development Applications
1 100 (1.97%) JIRA
2 46 (0.90%) Git
3 28 (0.55%) Jasmine
3 28 (0.55%) Karma Test Runner
4 19 (0.37%) Jenkins
5 17 (0.33%) IBM UrbanCode
6 12 (0.24%) Maven
6 12 (0.24%) Visual Studio
7 8 (0.16%) Robot Framework
8 6 (0.12%) SQL Server Management Studio (SSMS)
9 5 (0.098%) GitLab
9 5 (0.098%) webpack
10 4 (0.079%) AdminStudio
10 4 (0.079%) InstallShield
10 4 (0.079%) IntelliJ
10 4 (0.079%) MSI
11 3 (0.059%) GCC
11 3 (0.059%) Moq
11 3 (0.059%) Octopus Deploy
11 3 (0.059%) Subversion
General
1 2,552 (50.17%) Social Skills
2 760 (14.94%) Finance
3 610 (11.99%) Analytical Skills
4 516 (10.14%) Organisational Skills
5 460 (9.04%) Retail
6 282 (5.54%) Telecoms
7 244 (4.80%) Inclusion and Diversity
8 233 (4.58%) Legal
9 183 (3.60%) Marketing
10 153 (3.01%) Manufacturing
11 138 (2.71%) Public Sector
12 130 (2.56%) Military
13 125 (2.46%) Banking
14 123 (2.42%) Billing
15 120 (2.36%) Presentation Skills
16 114 (2.24%) Law
17 71 (1.40%) Documentation Skills
17 71 (1.40%) Local Government
18 46 (0.90%) Back Office
19 40 (0.79%) Games
Job Titles
1 744 (14.63%) Analyst
2 717 (14.09%) IT Support
3 519 (10.20%) Support Engineer
4 322 (6.33%) IT Engineer
5 298 (5.86%) Senior
6 282 (5.54%) IT Technician
7 276 (5.43%) Support Analyst
8 271 (5.33%) Lead
9 264 (5.19%) Support Technician
10 250 (4.91%) 1st Line Support
11 245 (4.82%) Technical Support
12 239 (4.70%) Service Analyst
13 238 (4.68%) IT Support Engineer
14 237 (4.66%) Administrator
15 213 (4.19%) Service Desk Analyst
16 200 (3.93%) IT Analyst
17 199 (3.91%) 2nd Line Support
18 196 (3.85%) IT Support Technician
19 191 (3.75%) Consultant
20 183 (3.60%) Developer
Libraries, Frameworks & Software Standards
1 99 (1.95%) .NET
2 84 (1.65%) HTML
3 73 (1.44%) CSS
4 60 (1.18%) JSON
5 58 (1.14%) React
6 55 (1.08%) XML
7 46 (0.90%) AngularJS
7 46 (0.90%) REST
8 44 (0.86%) ASP.NET
9 35 (0.69%) SOAP
10 33 (0.65%) Sass
10 33 (0.65%) Web Services
11 28 (0.55%) Node.js
11 28 (0.55%) RxJS
11 28 (0.55%) XML Schema
12 19 (0.37%) jQuery
12 19 (0.37%) OpenID
13 16 (0.31%) KeystoneJS
13 16 (0.31%) OLE
13 16 (0.31%) Swagger
Miscellaneous
1 438 (8.61%) Self-Motivation
2 304 (5.98%) Driving Licence
3 241 (4.74%) Onboarding
4 232 (4.56%) Management Information System
5 124 (2.44%) Data Centre
6 117 (2.30%) Video Conferencing
7 98 (1.93%) Digital Signage
8 86 (1.69%) Video\Live Streaming
9 77 (1.51%) Smartphone
10 64 (1.26%) Product Ownership
11 55 (1.08%) CCTV
12 54 (1.06%) Replication
13 53 (1.04%) EPoS
14 49 (0.96%) Public Cloud
15 46 (0.90%) Blockchain
15 46 (0.90%) NHS
16 43 (0.85%) Social Media
17 38 (0.75%) Analytical Mindset
18 37 (0.73%) e-Learning
19 29 (0.57%) Enterprise Software
Operating Systems
1 1,269 (24.95%) Windows
2 504 (9.91%) Windows Server
3 418 (8.22%) Windows 10
4 199 (3.91%) Linux
5 105 (2.06%) Android
5 105 (2.06%) Mac OS
6 102 (2.01%) Windows Server 2016
7 95 (1.87%) Windows Server 2019
8 94 (1.85%) Windows 7
9 93 (1.83%) Apple iOS
10 75 (1.47%) Windows Server 2012
11 59 (1.16%) Unix
12 33 (0.65%) Windows 8
13 32 (0.63%) Mac OS X
14 26 (0.51%) Windows Server 2008
15 20 (0.39%) Red Hat Enterprise Linux
16 19 (0.37%) CentOS
16 19 (0.37%) VyOS
17 18 (0.35%) Windows NT
18 15 (0.29%) VMS
Processes & Methodologies
1 1,385 (27.23%) Problem-Solving
2 744 (14.63%) ITIL
3 451 (8.87%) Agile
4 421 (8.28%) Project Management
5 420 (8.26%) Continuous Improvement
6 409 (8.04%) Service Delivery
7 345 (6.78%) CRM
8 343 (6.74%) Customer Experience
9 331 (6.51%) Time Management
10 320 (6.29%) Service Management
11 268 (5.27%) Logistics
12 267 (5.25%) Mentoring
13 251 (4.93%) Process Improvement
14 229 (4.50%) Project Delivery
15 226 (4.44%) ITSM
16 218 (4.29%) Decision-Making
17 208 (4.09%) ERP
17 208 (4.09%) Line Management
18 200 (3.93%) Cybersecurity
19 192 (3.77%) Coaching
Programming Languages
1 366 (7.19%) SQL
2 161 (3.16%) JavaScript
3 143 (2.81%) C#
4 128 (2.52%) PowerShell
5 74 (1.45%) Python
6 72 (1.42%) Java
7 47 (0.92%) T-SQL
8 46 (0.90%) TypeScript
9 38 (0.75%) VB
10 37 (0.73%) PHP
11 33 (0.65%) C++
12 32 (0.63%) VB.NET
13 29 (0.57%) Bash
14 28 (0.55%) VB6
15 21 (0.41%) Groovy
16 19 (0.37%) C
17 17 (0.33%) R
18 16 (0.31%) Lua
19 9 (0.18%) Shell Script
20 8 (0.16%) Ruby
Qualifications
1 703 (13.82%) Degree
2 281 (5.52%) Security Cleared
3 273 (5.37%) Microsoft Certification
4 250 (4.91%) DBS Check
5 152 (2.99%) Cisco Certification
6 131 (2.58%) A+ Certification
6 131 (2.58%) CCNA
7 129 (2.54%) SC Cleared
8 124 (2.44%) DV Cleared
9 112 (2.20%) MCP
10 80 (1.57%) Computer Science Degree
11 79 (1.55%) Network+ Certification
12 56 (1.10%) ITIL Certification
13 54 (1.06%) HNC
14 52 (1.02%) Master's Degree
15 51 (1.00%) Azure Certification
16 46 (0.90%) MCSE
17 38 (0.75%) BPSS Clearance
17 38 (0.75%) Chartered Engineer
18 37 (0.73%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 579 (11.38%) SLA
2 143 (2.81%) GDPR
3 137 (2.69%) QA
4 96 (1.89%) ISO/IEC 27001
5 44 (0.86%) Cyber Essentials
6 35 (0.69%) ISO 9001
7 24 (0.47%) PMO
8 23 (0.45%) Data Quality
9 22 (0.43%) Accessibility
10 10 (0.20%) NIST
11 6 (0.12%) Disclosure Scotland
11 6 (0.12%) ISO 22301
11 6 (0.12%) Sarbanes-Oxley
12 5 (0.098%) Cyber Essentials PLUS
13 4 (0.079%) COSHH
13 4 (0.079%) ISO/IEC 20000
13 4 (0.079%) NEBOSH
13 4 (0.079%) PCI DSS
13 4 (0.079%) SOC 2
14 3 (0.059%) NCSC
System Software
1 881 (17.32%) Active Directory
2 204 (4.01%) Hyper-V
3 196 (3.85%) VMware Infrastructure
4 56 (1.10%) Firmware
5 41 (0.81%) Docker
6 37 (0.73%) vSphere
7 29 (0.57%) Virtual Desktop
8 27 (0.53%) VMware ESXi
9 22 (0.43%) Virtual Machines
10 15 (0.29%) KVM
10 15 (0.29%) XenApp
10 15 (0.29%) XenDesktop
11 13 (0.26%) Virtual Servers
12 12 (0.24%) Terminal Services
12 12 (0.24%) VMware Workstation
13 5 (0.098%) Microsoft Virtual Server
14 4 (0.079%) Microsoft App-V
14 4 (0.079%) vCloud
14 4 (0.079%) VMware Server
15 3 (0.059%) GPFS
Systems Management
1 174 (3.42%) Microsoft Intune
2 136 (2.67%) SCCM
3 45 (0.88%) WSUS
4 32 (0.63%) Terraform
5 31 (0.61%) Ansible
5 31 (0.61%) Kubernetes
6 20 (0.39%) FortiGate
7 19 (0.37%) Progress Chef
8 15 (0.29%) Sysprep
9 14 (0.28%) Autotask
10 13 (0.26%) AirWatch
11 9 (0.18%) Nagios
11 9 (0.18%) vCenter Server
12 8 (0.16%) SmoothWall
13 7 (0.14%) Icinga
14 6 (0.12%) Failover Clustering
14 6 (0.12%) Microsoft Data Protection Manager
14 6 (0.12%) SCDPM
14 6 (0.12%) ServiceCenter
14 6 (0.12%) Single Sign-On
Vendors
1 1,942 (38.18%) Microsoft
2 322 (6.33%) VMware
3 260 (5.11%) Cisco
4 117 (2.30%) ServiceNow
5 113 (2.22%) Citrix
6 108 (2.12%) SAP
7 103 (2.02%) Apple
8 95 (1.87%) HP
9 92 (1.81%) Dell
10 90 (1.77%) IBM
11 83 (1.63%) Google
12 79 (1.55%) Oracle
13 73 (1.44%) Fortinet
14 70 (1.38%) Salesforce
15 59 (1.16%) Veeam
16 53 (1.04%) Sophos
17 50 (0.98%) Meraki
18 47 (0.92%) EMC
19 37 (0.73%) Juniper
19 37 (0.73%) WatchGuard