Customer Service Jobs in the UK excluding London

Customer Service
UK > UK excluding London

The table below provides summary statistics for permanent job vacancies advertised in the UK excluding London requiring Customer Service skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Customer Service over the 6 months leading up to 1 May 2025, comparing them to the same period in the previous two years.

6 months to
1 May 2025
Same period 2024 Same period 2023
Rank 21 28 39
Rank change year-on-year +7 +11 -5
Permanent jobs citing Customer Service 2,818 5,255 4,067
As % of all permanent jobs advertised in the UK excluding London 7.65% 7.47% 6.62%
As % of the Processes & Methodologies category 8.29% 8.85% 6.93%
Number of salaries quoted 1,708 3,884 2,413
10th Percentile £23,504 £22,500 £23,000
25th Percentile £25,087 £25,000 £26,250
Median annual salary (50th Percentile) £29,000 £30,000 £32,500
Median % change year-on-year -3.33% -7.69% -7.14%
75th Percentile £41,000 £43,750 £51,250
90th Percentile £60,000 £61,250 £65,000
UK median annual salary £31,250 £32,000 £35,500
% change year-on-year -2.34% -9.86% -5.33%

All Process and Methodology Skills
UK excluding London

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in the UK excluding London.

Permanent vacancies with a requirement for process or methodology skills 33,997 59,372 58,706
As % of all permanent jobs advertised in the UK excluding London 92.31% 84.44% 95.62%
Number of salaries quoted 17,723 41,125 30,120
10th Percentile £27,500 £27,250 £30,500
25th Percentile £38,750 £36,250 £40,000
Median annual salary (50th Percentile) £52,500 £50,000 £55,000
Median % change year-on-year +5.00% -9.09% +4.76%
75th Percentile £66,000 £65,000 £70,000
90th Percentile £78,750 £77,500 £82,500
UK median annual salary £57,500 £55,000 £61,500
% change year-on-year +4.55% -10.57% +2.50%

Customer Service
Job Vacancy Trend in the UK excluding London

Job postings citing Customer Service as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Customer Service in the UK excluding London

Customer Service
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Customer Service in the UK excluding London.

Salary trend for Customer Service in the UK excluding London

Customer Service
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Customer Service in the UK excluding London over the 6 months to 1 May 2025.

Salary histogram for Customer Service in the UK excluding London

Customer Service
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the UK excluding London region over the 6 months to 1 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England 0 822 £26,500 -14.52% 542
South East -12 551 £32,000 +6.67% 570
North West -17 432 £25,103 -21.25% 285
Midlands -18 410 £28,500 -3.39% 351
South West +17 353 £31,500 +0.80% 250
East of England -2 309 £32,517 +14.09% 244
Yorkshire +4 241 £29,000 -6.45% 206
East Midlands -3 210 £27,500 -5.17% 158
West Midlands -40 199 £29,750 -0.83% 180
Wales +18 181 £25,087 -16.77% 109
Scotland +51 165 £26,968 -26.39% 158
North East +17 149 £25,087 -14.96% 62
Northern Ireland +37 29 £23,504 -21.65% 20
Customer Service
UK

Customer Service
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 141 (5.00%) SharePoint
2 135 (4.79%) Microsoft Exchange
3 21 (0.75%) IBM Domino
4 16 (0.57%) OpenEdge
5 14 (0.50%) IIS
6 9 (0.32%) Confluence
7 7 (0.25%) Apache
7 7 (0.25%) Camunda
7 7 (0.25%) nginx
8 5 (0.18%) Tomcat
9 2 (0.071%) BizTalk Server
9 2 (0.071%) Skype for Business
10 1 (0.035%) CICS
10 1 (0.035%) Exchange Server 2003
10 1 (0.035%) Exchange Server 2007
10 1 (0.035%) Exchange Server 2010
10 1 (0.035%) Exchange Server 2013
10 1 (0.035%) IBM Notes
10 1 (0.035%) WordPress
Applications
1 377 (13.38%) Microsoft Office
2 253 (8.98%) Microsoft Excel
3 51 (1.81%) Microsoft PowerPoint
4 5 (0.18%) Trello
5 4 (0.14%) Spreadsheet
6 2 (0.071%) Adobe Creative Suite
6 2 (0.071%) Adobe XD
6 2 (0.071%) AutoCAD
6 2 (0.071%) FrameMaker
6 2 (0.071%) MadCap Flare
7 1 (0.035%) Chatbot
7 1 (0.035%) Microsoft Project
7 1 (0.035%) MS Visio
Business Applications
1 38 (1.35%) Dynamics CRM
2 18 (0.64%) Dynamics AX
3 10 (0.35%) Dynamics NAV
4 8 (0.28%) Infor M3
4 8 (0.28%) Remedy ITSM
5 5 (0.18%) SAP ERP
6 3 (0.11%) Oracle Applications
6 3 (0.11%) Oracle EBS
6 3 (0.11%) Sage 200
6 3 (0.11%) SAP S/4HANA
6 3 (0.11%) Shopify
7 2 (0.071%) Magento
7 2 (0.071%) PeopleSoft Financials
8 1 (0.035%) Elite 3E
8 1 (0.035%) Infor CloudSuite
8 1 (0.035%) Infor CloudSuite Industrial (formerly SyteLine)
8 1 (0.035%) Maximo
8 1 (0.035%) NetSuite
8 1 (0.035%) Sage CRM
Cloud Services
1 480 (17.03%) Microsoft 365
2 295 (10.47%) Azure
3 104 (3.69%) Entra ID
4 101 (3.58%) Power Platform
5 76 (2.70%) SaaS
6 74 (2.63%) Dynamics 365
7 61 (2.16%) AWS
8 57 (2.02%) Power Automate
9 51 (1.81%) OneDrive
10 39 (1.38%) PowerApps
11 25 (0.89%) Cloud Computing
12 19 (0.67%) Azure DevOps
12 19 (0.67%) IBM Cloud
13 14 (0.50%) PaaS
14 13 (0.46%) IaaS
15 10 (0.35%) Azure Data Factory
16 9 (0.32%) Azure Logic Apps
16 9 (0.32%) Mimecast
17 8 (0.28%) GCP
18 7 (0.25%) OpenShift
Communications & Networking
1 707 (25.09%) Broadband
2 147 (5.22%) Firewall
3 113 (4.01%) DNS
4 91 (3.23%) WAN
5 86 (3.05%) DHCP
5 86 (3.05%) LAN
6 69 (2.45%) VPN
7 63 (2.24%) VoIP
8 60 (2.13%) TCP/IP
9 44 (1.56%) 5G
10 43 (1.53%) 4G
11 42 (1.49%) Wi-Fi
12 37 (1.31%) VLAN
13 34 (1.21%) Remote Desktop
14 30 (1.06%) Wireless
15 23 (0.82%) Internet
16 22 (0.78%) Network Security
17 14 (0.50%) SAN
17 14 (0.50%) SSL
18 13 (0.46%) SD-WAN
Database & Business Intelligence
1 71 (2.52%) SQL Server
2 65 (2.31%) Power BI
3 24 (0.85%) Data Warehouse
4 18 (0.64%) SQL Server Reporting Services
5 17 (0.60%) PostgreSQL
6 14 (0.50%) MS Access
6 14 (0.50%) Tableau
7 13 (0.46%) Relational Database
8 12 (0.43%) SQL Server Integration Services
9 9 (0.32%) Data Lake
9 9 (0.32%) Star Schema
10 7 (0.25%) MongoDB
10 7 (0.25%) Oracle Database
11 6 (0.21%) Azure SQL Database
11 6 (0.21%) Oracle Reports
12 5 (0.18%) RDBMS
13 3 (0.11%) Big Data
13 3 (0.11%) Metadata
13 3 (0.11%) Oracle BI Publisher
14 2 (0.071%) Power Query
Development Applications
1 48 (1.70%) JIRA
2 26 (0.92%) Git
3 12 (0.43%) Maven
4 9 (0.32%) SQL Server Management Studio (SSMS)
5 7 (0.25%) NDoc
5 7 (0.25%) Oracle Forms
6 2 (0.071%) Jenkins
6 2 (0.071%) LabVIEW
6 2 (0.071%) Visual Studio
7 1 (0.035%) Jasmine
7 1 (0.035%) Karma Test Runner
General
1 864 (30.66%) Social Skills
2 742 (26.33%) Banking
3 590 (20.94%) Games
4 364 (12.92%) Finance
5 219 (7.77%) Analytical Skills
6 178 (6.32%) Retail
7 139 (4.93%) Manufacturing
8 127 (4.51%) Telecoms
9 98 (3.48%) Organisational Skills
10 82 (2.91%) Inclusion and Diversity
11 74 (2.63%) Marketing
12 64 (2.27%) Public Sector
13 60 (2.13%) Legal
14 57 (2.02%) Electronics
15 47 (1.67%) Billing
16 45 (1.60%) Presentation Skills
17 37 (1.31%) Law
18 27 (0.96%) Local Government
19 19 (0.67%) Aerospace
19 19 (0.67%) Military
Job Titles
1 628 (22.29%) Customer Service Advisor
2 342 (12.14%) Analyst
3 275 (9.76%) IT Support
4 195 (6.92%) Technical Support
5 189 (6.71%) Support Engineer
6 160 (5.68%) Support Technician
7 142 (5.04%) 2nd Line Support
8 124 (4.40%) 1st Line Support
9 123 (4.36%) Service Analyst
10 109 (3.87%) Developer
11 107 (3.80%) Senior
12 101 (3.58%) IT Engineer
13 100 (3.55%) Support Analyst
14 86 (3.05%) Graduate
15 82 (2.91%) Lead
16 75 (2.66%) IT Analyst
17 70 (2.48%) Administrator
17 70 (2.48%) IT Support Engineer
18 69 (2.45%) Service Desk Analyst
19 58 (2.06%) Business Manager
Libraries, Frameworks & Software Standards
1 32 (1.14%) .NET
2 20 (0.71%) CSS
2 20 (0.71%) HTML
3 18 (0.64%) XML
4 16 (0.57%) SAPUI5
5 15 (0.53%) React
6 14 (0.50%) REST
6 14 (0.50%) SOAP
7 12 (0.43%) ASP.NET
8 10 (0.35%) HTML5
8 10 (0.35%) JSON
9 9 (0.32%) Web Services
10 7 (0.25%) KeystoneJS
10 7 (0.25%) Node.js
10 7 (0.25%) SPFx
10 7 (0.25%) Swagger
11 6 (0.21%) .NET Framework
12 5 (0.18%) ADO
13 4 (0.14%) EDI
13 4 (0.14%) LDAP
Miscellaneous
1 154 (5.46%) Self-Motivation
2 109 (3.87%) Driving Licence
3 83 (2.95%) Management Information System
4 68 (2.41%) Onboarding
5 50 (1.77%) Social Media
6 45 (1.60%) Data Centre
7 43 (1.53%) Mobile App
8 29 (1.03%) Hybrid Cloud
9 26 (0.92%) Data Protection Act
10 24 (0.85%) EPoS
11 20 (0.71%) Learning Management System
12 19 (0.67%) Blockchain
12 19 (0.67%) e-Learning
13 17 (0.60%) Hackathon
14 16 (0.57%) Video Conferencing
15 13 (0.46%) CMDB
15 13 (0.46%) Product Ownership
16 12 (0.43%) CCTV
17 11 (0.39%) IoT
18 10 (0.35%) Private Cloud
Operating Systems
1 529 (18.77%) Windows
2 177 (6.28%) Windows Server
3 98 (3.48%) Mac OS
4 80 (2.84%) Linux
5 74 (2.63%) Windows 10
6 60 (2.13%) Android
7 44 (1.56%) Apple iOS
8 20 (0.71%) Unix
9 18 (0.64%) Windows 7
10 16 (0.57%) Red Hat Enterprise Linux
11 15 (0.53%) Windows Vista
12 14 (0.50%) Windows Server 2016
12 14 (0.50%) Windows Server 2019
13 11 (0.39%) Solaris
14 8 (0.28%) Windows Server 2012
15 7 (0.25%) zOS
16 6 (0.21%) AIX
16 6 (0.21%) Mac OS X
17 4 (0.14%) Oracle Linux
17 4 (0.14%) Windows Server 2008
Processes & Methodologies
1 1,190 (42.23%) Problem-Solving
2 392 (13.91%) Customer Experience
3 270 (9.58%) ITIL
4 254 (9.01%) Service Delivery
5 243 (8.62%) Continuous Improvement
6 224 (7.95%) Coaching
7 150 (5.32%) CRM
8 149 (5.29%) ITSM
9 148 (5.25%) Cybersecurity
10 141 (5.00%) Mentoring
11 135 (4.79%) Agile
12 131 (4.65%) Process Improvement
13 130 (4.61%) Service Management
14 123 (4.36%) Business Development
15 122 (4.33%) Time Management
16 112 (3.97%) Business Enablement
17 111 (3.94%) Data Analysis
17 111 (3.94%) Logistics
18 105 (3.73%) Decision-Making
18 105 (3.73%) Performance Metrics
Programming Languages
1 113 (4.01%) SQL
2 71 (2.52%) JavaScript
3 65 (2.31%) C#
4 53 (1.88%) PowerShell
5 44 (1.56%) Java
6 35 (1.24%) Python
7 21 (0.75%) Progress 4GL
8 17 (0.60%) Kotlin
9 11 (0.39%) TypeScript
10 9 (0.32%) PHP
11 7 (0.25%) Lua
12 4 (0.14%) VBA
13 3 (0.11%) C
13 3 (0.11%) PL/SQL
13 3 (0.11%) R
13 3 (0.11%) T-SQL
13 3 (0.11%) VB
14 2 (0.071%) C++
15 1 (0.035%) VB.NET
15 1 (0.035%) VB6
Qualifications
1 334 (11.85%) Degree
2 119 (4.22%) Microsoft Certification
3 108 (3.83%) Security Cleared
4 106 (3.76%) DBS Check
5 85 (3.02%) NVQ Level 4
6 70 (2.48%) SC Cleared
7 64 (2.27%) A+ Certification
8 50 (1.77%) Cisco Certification
9 48 (1.70%) Network+ Certification
10 47 (1.67%) CCNA
11 27 (0.96%) Master's Degree
12 22 (0.78%) MCITP
13 19 (0.67%) Azure Certification
14 18 (0.64%) JNCIA
15 17 (0.60%) ACCA
15 17 (0.60%) PhD
16 15 (0.53%) CIMA
16 15 (0.53%) Computer Science Degree
16 15 (0.53%) DV Cleared
17 14 (0.50%) ITIL Certification
Quality Assurance & Compliance
1 200 (7.10%) SLA
2 43 (1.53%) QA
3 30 (1.06%) ISO/IEC 27001
4 27 (0.96%) GDPR
5 26 (0.92%) Data Quality
6 24 (0.85%) Sarbanes-Oxley
7 20 (0.71%) Cyber Essentials
8 12 (0.43%) ISO 9001
9 9 (0.32%) Accessibility
10 6 (0.21%) Actionable Recommendations
10 6 (0.21%) GxP
10 6 (0.21%) NIST
11 5 (0.18%) PCI DSS
12 4 (0.14%) Automotive SPICE
12 4 (0.14%) ISO 26262
12 4 (0.14%) PMO
13 3 (0.11%) Government Security Classifications
13 3 (0.11%) ISO 14001
13 3 (0.11%) PMBOK
14 2 (0.071%) COSHH
System Software
1 354 (12.56%) Active Directory
2 79 (2.80%) Hyper-V
3 78 (2.77%) VMware Infrastructure
4 35 (1.24%) Virtual Desktop
5 11 (0.39%) Virtual Machines
6 10 (0.35%) Docker
7 8 (0.28%) VMware ESXi
8 7 (0.25%) Firmware
8 7 (0.25%) vSphere
9 5 (0.18%) VMware NSX
10 4 (0.14%) XenApp
11 3 (0.11%) Virtual Servers
11 3 (0.11%) XenDesktop
12 2 (0.071%) BitLocker
13 1 (0.035%) Embedded Firmware
13 1 (0.035%) RACF
13 1 (0.035%) Snort
Systems Management
1 70 (2.48%) Microsoft Intune
2 30 (1.06%) SCCM
3 12 (0.43%) Jamf Pro
4 11 (0.39%) Ansible
5 10 (0.35%) Single Sign-On
6 8 (0.28%) vCenter Server
7 7 (0.25%) Puppet
8 6 (0.21%) Opsgenie
8 6 (0.21%) SCOM
9 5 (0.18%) AirWatch
9 5 (0.18%) SmoothWall
9 5 (0.18%) WSUS
9 5 (0.18%) ZABBIX
10 4 (0.14%) Autotask
10 4 (0.14%) Dell DRAC
10 4 (0.14%) Functional Safety
10 4 (0.14%) Proxmox
10 4 (0.14%) Systems Management Server (SMS)
10 4 (0.14%) VxRail
11 3 (0.11%) Avamar
Vendors
1 794 (28.18%) Microsoft
2 721 (25.59%) BT
3 108 (3.83%) VMware
4 99 (3.51%) Cisco
5 81 (2.87%) YouTube
6 73 (2.59%) ServiceNow
7 45 (1.60%) Apple
7 45 (1.60%) Oracle
8 43 (1.53%) SAP
9 42 (1.49%) Google
10 37 (1.31%) IBM
11 35 (1.24%) Red Hat
12 33 (1.17%) Citrix
13 27 (0.96%) Dell
14 25 (0.89%) Veeam
15 24 (0.85%) Meraki
16 23 (0.82%) Salesforce
17 21 (0.75%) Progress
18 20 (0.71%) Fortinet
19 18 (0.64%) Commvault