The median annual salary for a Help Desk Support Technician was £20,000 in advertised job vacancies during the 3 months to 27 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Support Technician
UK
3 months to
27 Jun 2017
Same period 2016 Same period 2015
Rank 867 917 917
Rank change year-on-year +50 0  
Permanent jobs requiring a Help Desk Support Technician 23 15 65
As % of all permanent IT jobs advertised in the UK 0.026% 0.015% 0.059%
As % of the Job Titles category 0.027% 0.016% 0.062%
Number of salaries quoted 23 14 59
Median salary £20,000 £22,000 £20,000
Median salary % change year-on-year -9.09% +10.00%  
90% offered a salary of more than £18,500 £18,050 £17,500
10% offered a salary of more than £20,500 £22,900 £26,000
UK excluding London median salary £20,000 £22,000 £19,000
% change year-on-year -9.09% +15.78%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 85544 95045 105654
As % of all permanent IT job vacancies advertised in the UK 95.95% 96.52% 96.56%
Number of salaries quoted 69856 80154 87088
Median salary £46,500 £47,500 £45,000
Median salary % change year-on-year -2.10% +5.55%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £74,000 £70,000 £72,500
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

Help Desk Support Technician
Job Vacancy Trend

The job posting trend of jobs advertised that featured Help Desk Support Technician in the job title.

Job vacancy trend for Help Desk Support Technician in the UK

Help Desk Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Technician.

Salary trend for Help Desk Support Technician in the UK

Help Desk Support Technician
Top 21 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support Technician within the UK over the 3 months to 27 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +52 22 £19,750 -10.22%
South East +50 10 £20,500 -10.86%
East of England - 10 £18,500 -
Essex - 8 £18,500 -
Chelmsford - 8 £18,500 -
Godalming - 7 £20,500 -
Surrey - 7 £20,500 -
Reading +24 2 £20,000 -13.04%
Berkshire +24 2 £20,000 -11.11%
Cambridgeshire - 2 £19,000 -
Wisbech - 2 £19,000 -
East Midlands +12 1 £18,500 +2.77%
Scotland - 1 £26,000 -
Nottinghamshire - 1 £18,500 -
Hampshire - 1 £20,000 -
Yorkshire - 1 £19,500 -
West Yorkshire - 1 £19,500 -
Stirling - 1 £26,000 -
Portsmouth - 1 £20,000 -
Nottingham - 1 £18,500 -
Bradford - 1 £19,500 -

Help Desk Support Technician Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 27 June 2017, Help Desk Support Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Help Desk Support Technician in the job title.

1 31 (79.49%) Windows
2 22 (56.41%) Microsoft
3 21 (53.85%) Windows 10
4 20 (51.28%) MS Exchange
5 18 (46.15%) Microsoft Office
6 17 (43.59%) TCP/IP
7 16 (41.03%) Office 365
8 15 (38.46%) Active Directory
9 14 (35.90%) HP
9 14 (35.90%) Wi-Fi
10 12 (30.77%) Driving Licence
11 11 (28.21%) Microsoft Certification
12 10 (25.64%) MCSE
13 7 (17.95%) Windows Server
13 7 (17.95%) Windows 8
13 7 (17.95%) Windows 7
14 5 (12.82%) WAN
14 5 (12.82%) LAN
15 4 (10.26%) Internet
15 4 (10.26%) Time Management
15 4 (10.26%) Hyper-V
16 3 (7.69%) SCCM
16 3 (7.69%) Windows Server 2012
16 3 (7.69%) WebEx
16 3 (7.69%) Service Delivery
16 3 (7.69%) Firewall
16 3 (7.69%) VMware
16 3 (7.69%) Exchange Server 2003
16 3 (7.69%) MCP
16 3 (7.69%) MCSA

Help Desk Support Technician Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (51.28%) MS Exchange
2 3 (7.69%) Exchange Server 2003
3 1 (2.56%) Exchange Server 2007
3 1 (2.56%) Exchange Server 2010
3 1 (2.56%) SharePoint
3 1 (2.56%) Skype for Business
Applications
1 18 (46.15%) Microsoft Office
Business Applications
1 1 (2.56%) Sage X3
Cloud Services
1 16 (41.03%) Office 365
2 1 (2.56%) OneDrive
Communications & Networking
1 17 (43.59%) TCP/IP
2 14 (35.90%) Wi-Fi
3 5 (12.82%) LAN
3 5 (12.82%) WAN
4 4 (10.26%) Internet
5 3 (7.69%) Firewall
5 3 (7.69%) WebEx
6 2 (5.13%) DNS
6 2 (5.13%) VPN
7 1 (2.56%) ADSL
7 1 (2.56%) Broadband
7 1 (2.56%) DHCP
7 1 (2.56%) PABX
7 1 (2.56%) PSTN
7 1 (2.56%) VLAN
7 1 (2.56%) Wireless
Database & Business Intelligence
1 1 (2.56%) SQL Server
General
1 2 (5.13%) Back Office
2 1 (2.56%) Finance
Miscellaneous
1 12 (30.77%) Driving Licence
2 2 (5.13%) Computer Science
Operating Systems
1 31 (79.49%) Windows
2 21 (53.85%) Windows 10
3 7 (17.95%) Windows 7
3 7 (17.95%) Windows 8
3 7 (17.95%) Windows Server
4 3 (7.69%) Windows Server 2012
5 2 (5.13%) Android
5 2 (5.13%) Apple iOS
5 2 (5.13%) Windows Server 2008
6 1 (2.56%) Windows Server 2003
Processes & Methodologies
1 4 (10.26%) Time Management
2 3 (7.69%) Service Delivery
3 2 (5.13%) Network Monitoring
3 2 (5.13%) Root Cause Analysis
4 1 (2.56%) Application Virtualisation
4 1 (2.56%) Business Continuity
4 1 (2.56%) Change Control
4 1 (2.56%) Incident Management
4 1 (2.56%) ITIL
4 1 (2.56%) Mathematics
4 1 (2.56%) Service Management
Programming Languages
1 1 (2.56%) C
1 1 (2.56%) PowerShell
1 1 (2.56%) SQL
Qualifications
1 11 (28.21%) Microsoft Certification
2 10 (25.64%) MCSE
3 3 (7.69%) MCP
3 3 (7.69%) MCSA
4 2 (5.13%) Degree
5 1 (2.56%) Computer Science Degree
Quality Assurance & Compliance
1 1 (2.56%) SLA
System Software
1 15 (38.46%) Active Directory
2 4 (10.26%) Hyper-V
3 1 (2.56%) Terminal Services
Systems Management
1 3 (7.69%) SCCM
2 1 (2.56%) Systems Management Server (SMS)
Vendors
1 22 (56.41%) Microsoft
2 14 (35.90%) HP
3 3 (7.69%) VMware
4 2 (5.13%) Veeam
4 2 (5.13%) WatchGuard
5 1 (2.56%) Apple