The median annual salary for a Help Desk Support Technician was £21,000 in advertised job vacancies during the 3 months to 28 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Support Technician
UK
3 months to
28 Mar 2017
Same period 2016 Same period 2015
Rank 842 916 950
Rank change year-on-year +74 +34  
Permanent jobs requiring a Help Desk Support Technician 16 38 28
As % of all permanent IT jobs advertised in the UK 0.019% 0.037% 0.026%
As % of the Job Titles category 0.020% 0.038% 0.027%
Number of salaries quoted 15 38 23
Median salary £21,000 £20,000 £22,250
Median salary % change year-on-year +5.00% -10.11%  
90% offered a salary of more than £17,500 £18,100 £18,100
10% offered a salary of more than £25,000 £25,000 £34,300
UK excluding London median salary £21,000 £20,000 £19,250
% change year-on-year +5.00% +3.89%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 82030 100201 104416
As % of all permanent IT job vacancies advertised in the UK 96.27% 96.37% 96.63%
Number of salaries quoted 68128 83906 85283
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

Help Desk Support Technician
Job Vacancy Trend

The job posting trend of jobs advertised that featured Help Desk Support Technician in the job title.

Job vacancy trend for Help Desk Support Technician in the UK

Help Desk Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Technician.

Salary trend for Help Desk Support Technician in the UK

Help Desk Support Technician
Top 19 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support Technician within the UK over the 3 months to 28 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +84 16 £21,000 +5.00% 3
East of England +23 6 £17,500 -30.00% 1
Essex +18 6 £17,500 -22.22%
South East +41 5 £25,000 +29.43% 1
South West +29 4 £21,000 +27.27%
Surrey +51 3 £25,000 +25.00%
Guildford +26 2 £24,750 +23.75%
Hampshire - 2 £23,000 - 1
Filton - 2 £21,000 -
Gloucestershire - 2 £21,000 -
Yorkshire - 1 £21,000 - 1
Devon - 1 - -
Dorset - 1 £19,500 -
Fareham - 1 £26,000 -
Portsmouth - 1 £20,000 - 1
Harrogate - 1 £21,000 -
Cranleigh - 1 £25,000 -
Exeter - 1 - -
North Yorkshire - 1 £21,000 -

Help Desk Support Technician Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 28 March 2017, Help Desk Support Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Help Desk Support Technician in the job title.

1 15 (65.22%) Windows
2 12 (52.17%) MS Exchange
3 11 (47.83%) MS Office
3 11 (47.83%) Microsoft
4 8 (34.78%) Office 365
4 8 (34.78%) Active Directory
4 8 (34.78%) TCP/IP
5 7 (30.43%) Windows 10
6 6 (26.09%) HP
6 6 (26.09%) Wi-Fi
7 5 (21.74%) LAN
7 5 (21.74%) WAN
7 5 (21.74%) MS Excel
7 5 (21.74%) Windows Server
8 4 (17.39%) Hyper-V
8 4 (17.39%) Microsoft Certification
8 4 (17.39%) Service Delivery
9 3 (13.04%) SCCM
9 3 (13.04%) MCP
9 3 (13.04%) MCSE
9 3 (13.04%) MCSA
9 3 (13.04%) WebEx
9 3 (13.04%) Driving Licence
10 2 (8.70%) Performance Monitoring
10 2 (8.70%) Exchange Server 2010
10 2 (8.70%) Windows Server 2008
10 2 (8.70%) C
10 2 (8.70%) VPN
10 2 (8.70%) DNS
10 2 (8.70%) Internet

Help Desk Support Technician Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (52.17%) MS Exchange
2 2 (8.70%) Exchange Server 2010
3 1 (4.35%) Exchange Server 2003
3 1 (4.35%) Exchange Server 2007
3 1 (4.35%) SharePoint
Applications
1 11 (47.83%) MS Office
2 5 (21.74%) MS Excel
Business Applications
1 1 (4.35%) Sage X3
Cloud Services
1 8 (34.78%) Office 365
Communications & Networking
1 8 (34.78%) TCP/IP
2 6 (26.09%) Wi-Fi
3 5 (21.74%) LAN
3 5 (21.74%) WAN
4 3 (13.04%) WebEx
5 2 (8.70%) DNS
5 2 (8.70%) Internet
5 2 (8.70%) VPN
6 1 (4.35%) DHCP
6 1 (4.35%) Firewall
6 1 (4.35%) IPsec
6 1 (4.35%) IPv4
6 1 (4.35%) PABX
6 1 (4.35%) VLAN
Database & Business Intelligence
1 1 (4.35%) SQL Server
Development Applications
1 1 (4.35%) JIRA
General
1 2 (8.70%) Back Office
1 2 (8.70%) Telecoms
2 1 (4.35%) Finance
2 1 (4.35%) Publishing
Miscellaneous
1 3 (13.04%) Driving Licence
2 2 (8.70%) CCTV
3 1 (4.35%) AS400
3 1 (4.35%) Chip and PIN
3 1 (4.35%) Computer Science
3 1 (4.35%) iPad
3 1 (4.35%) Smartphone
Operating Systems
1 15 (65.22%) Windows
2 7 (30.43%) Windows 10
3 5 (21.74%) Windows Server
4 2 (8.70%) Windows Server 2008
5 1 (4.35%) Windows 7
5 1 (4.35%) Windows 8
5 1 (4.35%) Windows Server 2003
5 1 (4.35%) Windows Server 2012
5 1 (4.35%) Windows XP
Processes & Methodologies
1 4 (17.39%) Service Delivery
2 2 (8.70%) Performance Monitoring
3 1 (4.35%) Application Virtualisation
3 1 (4.35%) Business Continuity
3 1 (4.35%) CAD
3 1 (4.35%) Change Control
3 1 (4.35%) ITIL
3 1 (4.35%) Mathematics
3 1 (4.35%) Network Monitoring
3 1 (4.35%) Root Cause Analysis
3 1 (4.35%) Service Management
3 1 (4.35%) Time Management
Programming Languages
1 2 (8.70%) C
2 1 (4.35%) PowerShell
2 1 (4.35%) SQL
Qualifications
1 4 (17.39%) Microsoft Certification
2 3 (13.04%) MCP
2 3 (13.04%) MCSA
2 3 (13.04%) MCSE
3 1 (4.35%) Degree
Quality Assurance & Compliance
1 1 (4.35%) SLA
System Software
1 8 (34.78%) Active Directory
2 4 (17.39%) Hyper-V
3 1 (4.35%) Terminal Services
Systems Management
1 3 (13.04%) SCCM
Vendors
1 11 (47.83%) Microsoft
2 6 (26.09%) HP
3 2 (8.70%) Citrix
4 1 (4.35%) Apple
4 1 (4.35%) Cisco
4 1 (4.35%) LANDesk
4 1 (4.35%) Polycom
4 1 (4.35%) RedPrairie
4 1 (4.35%) Remedy
4 1 (4.35%) SAP
4 1 (4.35%) ServiceNow
4 1 (4.35%) VMware
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