Period
to 2 December 2020

The median annual salary for a Help Desk Support Technician was £25,000 in advertised job vacancies during the 6 months to 2 December 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Support Technician
UK
6 months to
2 Dec 2020
Same period 2019 Same period 2018
Rank 717 1022 1123
Rank change year-on-year +305 +101 +60
Permanent jobs requiring a Help Desk Support Technician 4 30 25
As % of all permanent jobs advertised in the UK 0.007% 0.022% 0.016%
As % of the Job Titles category 0.007% 0.023% 0.016%
Number of salaries quoted 5 29 14
Median annual salary £25,000 £30,000 £21,500
Median salary % change year-on-year -16.67% +39.53% +4.88%
10th Percentile £12,050 £22,150 £19,250
90th Percentile £25,600 £36,200 £27,175
UK excluding London median annual salary £19,000 £28,750 £20,500
% change year-on-year -33.91% +40.24% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 53,509 128,350 153,306
% of permanent IT jobs with a recognized job title 95.12% 95.63% 95.86%
Number of salaries quoted 44,579 102,770 123,401
Median annual salary £55,000 £50,000 £50,000
Median salary % change year-on-year +10.00% - +3.09%
10th Percentile £32,250 £28,500 £27,500
90th Percentile £87,500 £85,000 £82,500
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

Help Desk Support Technician
Job Vacancy Trend

Job postings that featured Help Desk Support Technician in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Help Desk Support Technician in the UK

Help Desk Support Technician
Salary Trend

3-month moving average salary quoted in jobs citing Help Desk Support Technician.

Salary trend for Help Desk Support Technician in the UK

Help Desk Support Technician
Salary Histogram

Salary distribution for jobs citing Help Desk Support Technician over the 6 months to 2 December 2020.

Salary histogram for Help Desk Support Technician in the UK

Help Desk Support Technician
Top 8 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support Technician within the UK over the 6 months to 2 December 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +306 3 £22,000 -26.67% 2
UK excluding London +257 3 £19,000 -33.91% 1
London +216 1 £25,000 -16.67% 1
South East +194 1 £19,000 -5.00%
Midlands +117 1 £8,500 -60.47%
Wales - 1 £26,000 -
West Midlands - 1 £8,500 -
Work from Home - 1 £25,000 -

Help Desk Support Technician Skill Set
Top 23 Co-occurring IT Skills

For the 6 months to 2 December 2020, Help Desk Support Technician job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Help Desk Support Technician in the job title.

1 2 (50.00%) Windows
1 2 (50.00%) Windows Server
2 1 (25.00%) Self-Motivation
2 1 (25.00%) Windows Server 2016
2 1 (25.00%) Inventory Management
2 1 (25.00%) Office 365
2 1 (25.00%) Data Centre
2 1 (25.00%) Windows 10
2 1 (25.00%) C
2 1 (25.00%) MCSA
2 1 (25.00%) Client/Server
2 1 (25.00%) LAN
2 1 (25.00%) WLAN
2 1 (25.00%) SLA
2 1 (25.00%) Microsoft
2 1 (25.00%) Active Directory
2 1 (25.00%) Citrix
2 1 (25.00%) Microsoft Certification
2 1 (25.00%) JIRA
2 1 (25.00%) Mathematics
2 1 (25.00%) Wireless
2 1 (25.00%) Finance
2 1 (25.00%) Manufacturing

Help Desk Support Technician Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Cloud Services
1 1 (25.00%) Office 365
Communications & Networking
1 1 (25.00%) LAN
1 1 (25.00%) Wireless
1 1 (25.00%) WLAN
Development Applications
1 1 (25.00%) JIRA
General
1 1 (25.00%) Finance
1 1 (25.00%) Manufacturing
Miscellaneous
1 1 (25.00%) Client/Server
1 1 (25.00%) Data Centre
1 1 (25.00%) Self-Motivation
Operating Systems
1 2 (50.00%) Windows
1 2 (50.00%) Windows Server
2 1 (25.00%) Windows 10
2 1 (25.00%) Windows Server 2016
Processes & Methodologies
1 1 (25.00%) Inventory Management
1 1 (25.00%) Mathematics
Programming Languages
1 1 (25.00%) C
Qualifications
1 1 (25.00%) MCSA
1 1 (25.00%) Microsoft Certification
Quality Assurance & Compliance
1 1 (25.00%) SLA
System Software
1 1 (25.00%) Active Directory
Vendors
1 1 (25.00%) Citrix
1 1 (25.00%) Microsoft