Period
to 19 November 2017

The median annual salary for a Help Desk Support Technician was £20,500 in advertised job vacancies during the 6 months to 19 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Support Technician
UK
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 1169 1188 1248
Rank change year-on-year +19 +60 +11
Permanent jobs requiring a Help Desk Support Technician 29 30 60
As % of all permanent IT jobs advertised in the UK 0.016% 0.016% 0.027%
As % of the Job Titles category 0.017% 0.016% 0.028%
Number of salaries quoted 28 38 55
UK median annual salary £20,500 £22,000 £19,000
Median salary % change year-on-year -6.82% +15.79% -9.52%
10th Percentile £16,750 £18,000 £15,450
90th Percentile £25,546 £23,500 £29,500
UK excluding London median annual salary £20,500 £22,000 £19,000
% change year-on-year -6.82% +15.79% -5.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 170720 182020 210826
% of permanent IT jobs with a recognized job title 95.77% 96.48% 96.45%
Number of salaries quoted 136880 152336 175085
UK median annual salary £48,000 £47,500 £45,000
Median salary % change year-on-year +1.05% +5.56% -
10th Percentile £27,500 £27,000 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,500
% change year-on-year - +4.94% +1.25%

Help Desk Support Technician
Job Vacancy Trend

Job postings that featured Help Desk Support Technician in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Help Desk Support Technician in the UK

Help Desk Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Technician.

Salary trend for Help Desk Support Technician in the UK

Help Desk Support Technician
Salary Histogram

The salary distribution of IT jobs citing Help Desk Support Technician over the 6 months to 19 November 2017.

Salary histogram for Help Desk Support Technician in the UK

Help Desk Support Technician
Top 11 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support Technician within the UK over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +39 28 £20,500 -6.82% 4
UK excluding London +39 27 £20,500 -6.82% 3
East of England +25 12 £19,000 -13.64%
South East +56 9 £20,500 -4.65% 2
North of England -1 4 £20,000 -9.09%
North West -5 3 £20,000 -9.09%
London +5 2 £27,000 +17.39% 1
East Midlands +31 1 £18,500 +2.78%
Midlands +29 1 £18,500 -15.91%
Yorkshire +24 1 £19,500 +14.71%
Scotland - 1 £26,000 -

Help Desk Support Technician Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 19 November 2017, Help Desk Support Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Help Desk Support Technician in the job title.

1 23 (79.31%) Windows
2 15 (51.72%) Active Directory
3 14 (48.28%) Windows 10
4 13 (44.83%) Microsoft
4 13 (44.83%) Microsoft Office
4 13 (44.83%) MS Exchange
5 11 (37.93%) TCP/IP
6 8 (27.59%) Windows 7
6 8 (27.59%) Office 365
7 7 (24.14%) Driving Licence
7 7 (24.14%) Wi-Fi
7 7 (24.14%) HP
8 6 (20.69%) Windows Server 2012
9 5 (17.24%) Windows 8
9 5 (17.24%) Microsoft Certification
9 5 (17.24%) MCSE
9 5 (17.24%) VMware
10 4 (13.79%) ITIL
10 4 (13.79%) Windows Server
11 3 (10.34%) WatchGuard
11 3 (10.34%) Veeam
11 3 (10.34%) Network Monitoring
11 3 (10.34%) Systems Management Server (SMS)
11 3 (10.34%) Citrix
11 3 (10.34%) Exchange Server 2003
11 3 (10.34%) Firewall
12 2 (6.90%) Finance
12 2 (6.90%) Incident Management
12 2 (6.90%) WAN
12 2 (6.90%) LAN

Help Desk Support Technician Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (44.83%) MS Exchange
2 3 (10.34%) Exchange Server 2003
3 2 (6.90%) Exchange Server 2010
4 1 (3.45%) Blackberry Enterprise Server
4 1 (3.45%) Skype for Business
Applications
1 13 (44.83%) Microsoft Office
2 1 (3.45%) Adobe Creative Suite
Business Applications
1 1 (3.45%) Orchard Housing
Cloud Services
1 8 (27.59%) Office 365
2 1 (3.45%) OneDrive
Communications & Networking
1 11 (37.93%) TCP/IP
2 7 (24.14%) Wi-Fi
3 3 (10.34%) Firewall
4 2 (6.90%) LAN
4 2 (6.90%) WAN
5 1 (3.45%) ADSL
5 1 (3.45%) Broadband
5 1 (3.45%) DHCP
5 1 (3.45%) DNS
5 1 (3.45%) Internet
5 1 (3.45%) IP Telephony
5 1 (3.45%) PSTN
5 1 (3.45%) Wireless
General
1 2 (6.90%) Finance
2 1 (3.45%) Advertising
Miscellaneous
1 7 (24.14%) Driving Licence
2 1 (3.45%) Analytical Skills
2 1 (3.45%) Blackberry
2 1 (3.45%) BYOD
2 1 (3.45%) CMDB
2 1 (3.45%) Computer Science
2 1 (3.45%) DTCC
2 1 (3.45%) Management Information System
Operating Systems
1 23 (79.31%) Windows
2 14 (48.28%) Windows 10
3 8 (27.59%) Windows 7
4 6 (20.69%) Windows Server 2012
5 5 (17.24%) Windows 8
6 4 (13.79%) Windows Server
7 2 (6.90%) Windows Server 2008
8 1 (3.45%) Android
8 1 (3.45%) Apple iOS
8 1 (3.45%) Mac OS X
Processes & Methodologies
1 4 (13.79%) ITIL
2 3 (10.34%) Network Monitoring
3 2 (6.90%) Incident Management
3 2 (6.90%) Mentoring
4 1 (3.45%) Configuration Management
4 1 (3.45%) Email Filtering
4 1 (3.45%) ITIL V3
4 1 (3.45%) Kalman Filter
4 1 (3.45%) Service Management
4 1 (3.45%) Software Deployment
4 1 (3.45%) Time Management
4 1 (3.45%) Virtual Infrastructure
4 1 (3.45%) Web Filtering
Qualifications
1 5 (17.24%) MCSE
1 5 (17.24%) Microsoft Certification
2 1 (3.45%) Degree
Quality Assurance & Compliance
1 1 (3.45%) SLA
System Software
1 15 (51.72%) Active Directory
2 2 (6.90%) VMware Infrastructure
Systems Management
1 3 (10.34%) Systems Management Server (SMS)
2 1 (3.45%) McAfee ePO
Vendors
1 13 (44.83%) Microsoft
2 7 (24.14%) HP
3 5 (17.24%) VMware
4 3 (10.34%) Citrix
4 3 (10.34%) Veeam
4 3 (10.34%) WatchGuard
5 1 (3.45%) Adobe
5 1 (3.45%) Apple
5 1 (3.45%) McAfee
5 1 (3.45%) Orchard
5 1 (3.45%) ServiceNow