Service Management Jobs in the UK excluding London

Service Management
UK > UK excluding London

The following table provides summary statistics for permanent job vacancies advertised in the UK excluding London with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 27 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 141 135 137
Rank change year-on-year -6 +2 +5
Permanent jobs citing Service Management 1,424 1,573 1,840
As % of all permanent jobs advertised in the UK excluding London 2.03% 2.55% 2.61%
As % of the Processes & Methodologies category 2.41% 2.66% 2.77%
Number of salaries quoted 995 1,014 1,179
10th Percentile £25,500 £28,000 £25,000
25th Percentile £31,250 £32,500 £31,250
Median annual salary (50th Percentile) £45,000 £48,564 £45,000
Median % change year-on-year -7.34% +7.92% -
75th Percentile £61,250 £62,500 £60,375
90th Percentile £70,000 £75,875 £72,000
UK median annual salary £50,000 £55,000 £50,500
% change year-on-year -9.09% +8.91% +1.00%

All Process and Methodology Skills
UK excluding London

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the UK excluding London with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 59,145 59,105 66,395
As % of all permanent jobs advertised in the UK excluding London 84.43% 95.64% 94.05%
Number of salaries quoted 40,986 30,311 41,402
10th Percentile £27,250 £30,500 £30,000
25th Percentile £36,250 £40,000 £38,750
Median annual salary (50th Percentile) £50,000 £55,000 £52,500
Median % change year-on-year -9.09% +4.76% +9.38%
75th Percentile £65,000 £70,000 £67,500
90th Percentile £77,500 £82,500 £80,000
UK median annual salary £55,000 £62,000 £60,000
% change year-on-year -11.29% +3.33% +9.09%

Service Management
Job Vacancy Trend in the UK excluding London

Job postings citing Service Management as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Service Management in the UK excluding London

Service Management
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Service Management in the UK excluding London.

Salary trend for Service Management in the UK excluding London

Service Management
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Service Management in the UK excluding London over the 6 months to 27 April 2024.

Salary histogram for Service Management in the UK excluding London

Service Management
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the UK excluding London region over the 6 months to 27 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +45 424 £44,637 -3.59% 95
South East -12 352 £52,500 - 51
Midlands -14 259 £36,128 -27.74% 48
North West +49 206 £45,000 -3.23% 62
South West -2 171 £46,958 +14.53% 35
Yorkshire +51 168 £43,387 -20.54% 21
West Midlands -24 158 £50,000 -8.26% 34
Scotland -35 102 £51,000 +3.42% 16
East Midlands +8 99 £28,500 -24.00% 14
East of England -31 74 £33,500 -27.96% 22
North East -4 50 £42,407 +16.18% 13
Wales -4 27 £55,802 +8.20% 8
Northern Ireland +42 17 £30,000 -22.58% 7
Channel Islands -3 1 £100,000 +11.11%
Service Management
UK

Service Management
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 89 (6.25%) Microsoft Exchange
2 70 (4.92%) SharePoint
3 46 (3.23%) Confluence
4 29 (2.04%) WebLogic
5 20 (1.40%) SAS
6 13 (0.91%) CMS
7 5 (0.35%) SharePoint 2010
7 5 (0.35%) SharePoint 2013
8 4 (0.28%) Exchange Server 2010
8 4 (0.28%) IIS
9 3 (0.21%) Skype for Business
10 1 (0.070%) Apache
10 1 (0.070%) Exchange Server 2013
10 1 (0.070%) WebSphere
Applications
1 126 (8.85%) Microsoft Office
2 64 (4.49%) Microsoft Excel
3 34 (2.39%) Microsoft PowerPoint
4 21 (1.47%) MS Visio
5 7 (0.49%) Microsoft Project
6 6 (0.42%) Trello
7 2 (0.14%) Chatbot
8 1 (0.070%) 1Password
8 1 (0.070%) Spreadsheet
Business Applications
1 35 (2.46%) Remedy ITSM
2 30 (2.11%) Dynamics CRM
3 12 (0.84%) PlanetPress Connect
4 7 (0.49%) NEC Housing
5 5 (0.35%) Dynamics NAV
6 4 (0.28%) SAP IS-U
7 3 (0.21%) NetSuite
8 2 (0.14%) Maximo
8 2 (0.14%) Oracle EBS
8 2 (0.14%) SAP ERP
8 2 (0.14%) SAP S/4HANA
8 2 (0.14%) Shopify
9 1 (0.070%) Dynamics GP
9 1 (0.070%) Primavera
9 1 (0.070%) SAP MM
9 1 (0.070%) SAP PM
Cloud Services
1 302 (21.21%) Microsoft 365
2 266 (18.68%) Azure
3 94 (6.60%) AWS
4 86 (6.04%) Entra ID
5 49 (3.44%) Power Platform
6 35 (2.46%) Dynamics 365
6 35 (2.46%) SaaS
7 31 (2.18%) OneDrive
8 24 (1.69%) GCP
8 24 (1.69%) OpenShift
9 23 (1.62%) IaaS
10 18 (1.26%) PaaS
10 18 (1.26%) PowerApps
11 14 (0.98%) Azure Monitor
11 14 (0.98%) Azure Storage
11 14 (0.98%) Google Workspace
12 13 (0.91%) Amazon CloudWatch
12 13 (0.91%) Power Automate
13 12 (0.84%) WhatsApp
14 11 (0.77%) Cloud Computing
Communications & Networking
1 112 (7.87%) Firewall
2 87 (6.11%) DNS
3 71 (4.99%) WAN
4 69 (4.85%) LAN
5 67 (4.71%) VPN
6 56 (3.93%) DHCP
7 40 (2.81%) TCP/IP
7 40 (2.81%) Wireless
8 32 (2.25%) WLAN
9 30 (2.11%) Wi-Fi
10 17 (1.19%) SD-WAN
11 15 (1.05%) Network Security
11 15 (1.05%) SAN
11 15 (1.05%) VLAN
12 14 (0.98%) Internet
13 12 (0.84%) Remote Desktop
13 12 (0.84%) VoIP
14 8 (0.56%) Intrusion Detection
14 8 (0.56%) MPLS
15 5 (0.35%) Softphone
Database & Business Intelligence
1 56 (3.93%) SQL Server
2 35 (2.46%) Power BI
3 29 (2.04%) Elasticsearch
4 20 (1.40%) MySQL
5 14 (0.98%) Amazon RDS
5 14 (0.98%) Relational Database
6 13 (0.91%) Data Warehouse
7 10 (0.70%) RDBMS
8 5 (0.35%) Geospatial Data
9 3 (0.21%) GIS
9 3 (0.21%) Oracle Database
10 2 (0.14%) Crystal Reports
10 2 (0.14%) DTS
10 2 (0.14%) Oracle Database 12c
11 1 (0.070%) Azure SQL Database
11 1 (0.070%) BusinessObjects
11 1 (0.070%) Data Mining
11 1 (0.070%) DB2
11 1 (0.070%) Oracle Reports
11 1 (0.070%) Redis
Development Applications
1 72 (5.06%) JIRA
2 37 (2.60%) GitLab
3 21 (1.47%) Artifactory
4 17 (1.19%) IBM UrbanCode
5 12 (0.84%) SQL Server Management Studio (SSMS)
6 6 (0.42%) MSI
7 4 (0.28%) AdminStudio
7 4 (0.28%) InstallShield
8 3 (0.21%) Git
8 3 (0.21%) Octopus Deploy
8 3 (0.21%) TeamCity
9 1 (0.070%) Bitbucket
9 1 (0.070%) Postman
General
1 581 (40.80%) Social Skills
2 290 (20.37%) Finance
3 222 (15.59%) Analytical Skills
4 157 (11.03%) Public Sector
5 116 (8.15%) Inclusion and Diversity
6 85 (5.97%) Presentation Skills
7 78 (5.48%) Retail
8 68 (4.78%) Law
9 53 (3.72%) Organisational Skills
10 52 (3.65%) Local Government
11 49 (3.44%) Billing
12 44 (3.09%) Telecoms
13 41 (2.88%) Police
14 39 (2.74%) Banking
15 37 (2.60%) Legal
16 32 (2.25%) Manufacturing
17 30 (2.11%) Influencing Skills
18 15 (1.05%) Pharmaceutical
19 14 (0.98%) Games
19 14 (0.98%) Marketing
Job Titles
1 238 (16.71%) Analyst
2 181 (12.71%) Service Manager
3 154 (10.81%) Senior
4 117 (8.22%) Support Analyst
5 112 (7.87%) IT Support
6 109 (7.65%) Lead
7 96 (6.74%) IT Manager
8 95 (6.67%) Architect
9 89 (6.25%) Infrastructure Engineer
10 86 (6.04%) Support Engineer
11 77 (5.41%) Applications Support
12 70 (4.92%) Team Leader
13 67 (4.71%) Delivery Manager
14 64 (4.49%) Service Delivery Manager
15 60 (4.21%) Service Analyst
16 58 (4.07%) Applications Support Analyst
17 55 (3.86%) IT Services Manager
18 54 (3.79%) IT Analyst
19 52 (3.65%) Service Architect
20 44 (3.09%) IT Engineer
Libraries, Frameworks & Software Standards
1 31 (2.18%) CSS
2 29 (2.04%) HTML
2 29 (2.04%) J2EE
2 29 (2.04%) Java EE
2 29 (2.04%) Spring
3 23 (1.62%) Web Services
4 20 (1.40%) AngularJS
4 20 (1.40%) Twitter Bootstrap
5 15 (1.05%) EDI
6 14 (0.98%) ARM Templates
7 5 (0.35%) Middleware
7 5 (0.35%) NETCONF
8 3 (0.21%) .NET
8 3 (0.21%) .NET Framework
8 3 (0.21%) RabbitMQ
9 2 (0.14%) JSON
9 2 (0.14%) REST
10 1 (0.070%) SOAP
10 1 (0.070%) Software Packaging
10 1 (0.070%) XML
Miscellaneous
1 99 (6.95%) Management Information System
2 82 (5.76%) Self-Motivation
3 61 (4.28%) Data Centre
3 61 (4.28%) Driving Licence
4 54 (3.79%) Public Cloud
5 43 (3.02%) CMDB
6 39 (2.74%) NHS
7 32 (2.25%) Housing Association
8 30 (2.11%) Product Ownership
9 26 (1.83%) Onboarding
10 25 (1.76%) Hybrid Cloud
11 21 (1.47%) Legacy Systems
12 16 (1.12%) Cloud Native
13 15 (1.05%) PKI
14 13 (0.91%) Digital Signage
15 12 (0.84%) Private Cloud
16 11 (0.77%) CCTV
16 11 (0.77%) Enterprise Software
16 11 (0.77%) IoT
17 10 (0.70%) Clustering
Operating Systems
1 355 (24.93%) Windows
2 135 (9.48%) Windows Server
3 109 (7.65%) Windows 10
4 93 (6.53%) Linux
5 57 (4.00%) Windows Server 2019
6 51 (3.58%) Windows Server 2016
7 38 (2.67%) Android
8 37 (2.60%) Apple iOS
8 37 (2.60%) Unix
9 33 (2.32%) Mac OS
10 27 (1.90%) Windows 7
11 23 (1.62%) Windows Server 2012
12 15 (1.05%) Windows NT
13 10 (0.70%) CentOS
14 8 (0.56%) Windows Server 2008
15 6 (0.42%) Windows Server 2003
16 3 (0.21%) Amazon Linux
16 3 (0.21%) Rocky
17 2 (0.14%) Mac OS X
17 2 (0.14%) Windows 8
Processes & Methodologies
1 795 (55.83%) ITIL
2 572 (40.17%) ITSM
3 383 (26.90%) Service Delivery
4 355 (24.93%) Problem-Solving
5 323 (22.68%) Customer Service
6 241 (16.92%) Change Management
7 207 (14.54%) Incident Management
8 205 (14.40%) Continuous Improvement
9 182 (12.78%) Problem Management
10 178 (12.50%) Mentoring
11 165 (11.59%) Project Management
12 161 (11.31%) Agile
13 157 (11.03%) Coaching
14 145 (10.18%) Stakeholder Management
15 138 (9.69%) Actionable Insight
16 122 (8.57%) Infrastructure Engineering
17 105 (7.37%) DevOps
18 98 (6.88%) Cybersecurity
19 95 (6.67%) Configuration Management
20 83 (5.83%) User Experience
Programming Languages
1 108 (7.58%) SQL
2 64 (4.49%) PowerShell
3 44 (3.09%) Java
4 37 (2.60%) C#
5 32 (2.25%) JavaScript
6 29 (2.04%) Shell Script
7 18 (1.26%) VB
8 17 (1.19%) Groovy
9 14 (0.98%) Bicep
9 14 (0.98%) VBScript
10 12 (0.84%) Python
11 11 (0.77%) T-SQL
12 10 (0.70%) Swift
13 8 (0.56%) Bash
14 4 (0.28%) ABAP
14 4 (0.28%) C
15 2 (0.14%) PL/SQL
Qualifications
1 279 (19.59%) Security Cleared
2 240 (16.85%) Degree
3 224 (15.73%) SC Cleared
4 87 (6.11%) DV Cleared
5 44 (3.09%) Microsoft Certification
6 40 (2.81%) ITIL Certification
7 36 (2.53%) ITIL Foundation Certificate
8 35 (2.46%) ACCA
9 30 (2.11%) DBS Check
10 26 (1.83%) A+ Certification
11 23 (1.62%) Computer Science Degree
11 23 (1.62%) PMI Certification
12 22 (1.54%) CCNA
12 22 (1.54%) Cisco Certification
13 18 (1.26%) AWS Certification
14 16 (1.12%) MCP
14 16 (1.12%) PMP
15 14 (0.98%) Master's Degree
16 12 (0.84%) CCNP
17 11 (0.77%) BPSS Clearance
Quality Assurance & Compliance
1 215 (15.10%) SLA
2 38 (2.67%) QA
3 35 (2.46%) GAAP
4 34 (2.39%) IFRS
4 34 (2.39%) ISO/IEC 27001
5 33 (2.32%) GDPR
6 30 (2.11%) COBIT
7 26 (1.83%) Cyber Essentials
8 22 (1.54%) Sarbanes-Oxley
9 19 (1.33%) ISO/IEC 20000
10 18 (1.26%) Data Quality
11 17 (1.19%) Accessibility
12 16 (1.12%) NIST
13 8 (0.56%) HIPAA
13 8 (0.56%) PCI DSS
14 5 (0.35%) ISO 9001
15 4 (0.28%) ISO 14001
15 4 (0.28%) ISO 22301
15 4 (0.28%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
16 3 (0.21%) PMO
System Software
1 298 (20.93%) Active Directory
2 58 (4.07%) VMware Infrastructure
3 35 (2.46%) Hyper-V
4 21 (1.47%) Firmware
5 16 (1.12%) VMware ESXi
6 15 (1.05%) Virtual Machines
7 14 (0.98%) Virtual Desktop
8 9 (0.63%) Docker
9 8 (0.56%) vSphere
10 7 (0.49%) IAG
10 7 (0.49%) VMware Workstation
11 6 (0.42%) Microsoft App-V
11 6 (0.42%) Terminal Services
12 2 (0.14%) XenDesktop
13 1 (0.070%) Virtual Servers
Systems Management
1 99 (6.95%) SCCM
2 85 (5.97%) Microsoft Intune
3 56 (3.93%) Terraform
4 44 (3.09%) Ansible
5 40 (2.81%) SCOM
6 37 (2.60%) Single Sign-On
6 37 (2.60%) WSUS
7 29 (2.04%) OpenSSO
7 29 (2.04%) OpenView
8 22 (1.54%) Kubernetes
9 19 (1.33%) Active Directory Federation Services
10 18 (1.26%) Progress Chef
11 15 (1.05%) vCenter Server
12 14 (0.98%) Sysprep
13 10 (0.70%) EMC NetWorker
13 10 (0.70%) Nagios
14 8 (0.56%) Jamf Pro
15 7 (0.49%) NetBackup
16 6 (0.42%) NetCrunch
17 5 (0.35%) Failover Clustering
Vendors
1 470 (33.01%) Microsoft
2 209 (14.68%) ServiceNow
3 90 (6.32%) VMware
4 72 (5.06%) Remedy
5 54 (3.79%) Google
6 51 (3.58%) HP
7 48 (3.37%) Citrix
8 44 (3.09%) Cisco
9 42 (2.95%) Oracle
10 36 (2.53%) BMC
10 36 (2.53%) CA
11 24 (1.69%) Apple
12 23 (1.62%) IBM
13 22 (1.54%) Salesforce
14 20 (1.40%) Meraki
14 20 (1.40%) Snow
15 19 (1.33%) SAP
15 19 (1.33%) SolarWinds
16 17 (1.19%) Veeam
17 16 (1.12%) Dell