Service Management Job Trends in the UK excluding London

Service Management
UK > UK excluding London

The table below provides summary statistics and salary benchmarking for jobs advertised in the UK excluding London requiring Service Management skills. It covers permanent job vacancies from the 6 months leading up to 17 April 2026, with comparisons to the same periods in the previous two years.

6 months to
17 Apr 2026
Same period 2025 Same period 2024
Rank 148 108 150
Rank change year-on-year -40 +42 -18
Permanent jobs citing Service Management 737 697 1,304
As % of all permanent jobs in the UK excluding London 1.18% 2.64% 1.94%
As % of the Processes & Methodologies category 1.63% 2.89% 2.31%
Number of salaries quoted 557 374 1,002
10th Percentile £27,625 £29,750 £25,500
25th Percentile £32,500 £36,250 £31,250
Median annual salary (50th Percentile) £45,497 £51,843 £45,000
Median % change year-on-year -12.24% +15.21% -6.74%
75th Percentile £63,750 £63,750 £61,250
90th Percentile £85,000 £82,500 £70,000
UK median annual salary £52,500 £55,000 £50,000
% change year-on-year -4.55% +10.00% -5.66%

All Process & Methodology Skills
UK excluding London

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in the UK excluding London.

Permanent vacancies with a requirement for process or methodology skills 45,300 24,099 56,550
As % of all permanent jobs advertised in the UK excluding London 72.67% 91.29% 84.34%
Number of salaries quoted 27,605 13,742 40,932
10th Percentile £28,500 £28,500 £27,000
25th Percentile £36,250 £37,500 £36,250
Median annual salary (50th Percentile) £50,000 £52,600 £50,000
Median % change year-on-year -4.94% +5.20% -8.26%
75th Percentile £70,000 £68,750 £65,000
90th Percentile £85,000 £82,500 £77,500
UK median annual salary £57,500 £60,000 £55,000
% change year-on-year -4.17% +9.09% -10.20%

Service Management
Job Vacancy Trend in the UK excluding London

Historical trend showing the proportion of permanent IT job postings citing Service Management relative to all permanent IT jobs advertised in the UK excluding London.

Service Management job vacancy trend in the UK excluding London

Service Management
Salary Trend in the UK excluding London

Salary distribution trend for jobs in the UK excluding London citing Service Management.

Salary distribution trend for jobs in the UK excluding London citing Service Management

Service Management
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Service Management in the UK excluding London over the 6 months to 17 April 2026.

Salary histogram for Service Management in the UK excluding London

Service Management
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the UK excluding London region over the 6 months to 17 April 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England -29 186 £45,497 -0.55% 81
South East -64 175 £50,001 -16.67% 89
Midlands 0 130 £40,000 -5.88% 47
South West -60 93 £37,500 -28.57% 27
East of England -10 89 £56,000 +17.89% 45
North West -37 82 £45,497 -13.34% 37
Yorkshire -13 81 £45,000 +16.88% 36
East Midlands -16 67 £35,000 +10.24% 15
West Midlands +4 63 £53,480 +3.24% 32
Scotland -23 31 £53,750 -12.24% 20
Wales -14 23 £52,107 +36.79% 11
North East -33 23 £45,497 +18.17% 8
Northern Ireland -35 10 £40,750 -22.38% 3
Service Management
UK

Service Management
Co-Occurring Skills & Capabilities in the UK excluding London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 33 (4.48%) SharePoint
2 30 (4.07%) Microsoft Exchange
3 16 (2.17%) Confluence
4 4 (0.54%) WebSphere
4 4 (0.54%) WebSphere Application Server
5 3 (0.41%) IIS
6 2 (0.27%) Gentran
7 1 (0.14%) WordPress
Applications
1 44 (5.97%) Microsoft Office
2 27 (3.66%) Microsoft Excel
3 15 (2.04%) Microsoft Project
4 2 (0.27%) MS Visio
5 1 (0.14%) Acrobat
5 1 (0.14%) Microsoft PowerPoint
5 1 (0.14%) Spreadsheet
Business Applications
1 18 (2.44%) Dynamics CRM
2 9 (1.22%) Dynamics NAV
2 9 (1.22%) Magento
2 9 (1.22%) Shopify
3 7 (0.95%) SAP S/4HANA
4 5 (0.68%) Remedy ITSM
5 4 (0.54%) Integrated Workplace Management System
6 3 (0.41%) Oracle ERP
7 2 (0.27%) Line 50
7 2 (0.27%) Oracle EBS
7 2 (0.27%) Sparx Enterprise Architect
8 1 (0.14%) Oracle 11i
8 1 (0.14%) Salesforce CRM
8 1 (0.14%) SAP CO
8 1 (0.14%) SAP FI
8 1 (0.14%) SAP FI/CO
8 1 (0.14%) Teamcenter
Cloud Services
1 145 (19.67%) Azure
2 144 (19.54%) Microsoft 365
3 43 (5.83%) AWS
4 37 (5.02%) Entra ID
5 29 (3.93%) Power Platform
6 25 (3.39%) SaaS
7 19 (2.58%) Dynamics 365
8 16 (2.17%) Azure DevOps
9 15 (2.04%) Power Automate
10 12 (1.63%) Google Workspace
11 11 (1.49%) Azure Sentinel
12 9 (1.22%) GitHub
13 8 (1.09%) IaaS
13 8 (1.09%) Microsoft Purview
13 8 (1.09%) PaaS
14 7 (0.95%) GitHub Actions
14 7 (0.95%) Microsoft Copilot
15 5 (0.68%) OneDrive
16 4 (0.54%) Dropbox
17 2 (0.27%) Amazon CloudWatch
Communications & Networking
1 50 (6.78%) WAN
2 35 (4.75%) Firewall
3 32 (4.34%) LAN
4 29 (3.93%) SD-WAN
5 27 (3.66%) DNS
6 24 (3.26%) DHCP
6 24 (3.26%) VPN
7 20 (2.71%) VoIP
8 18 (2.44%) VLAN
9 15 (2.04%) Wi-Fi
10 14 (1.90%) Broadband
10 14 (1.90%) Wireless
11 13 (1.76%) 4G
12 10 (1.36%) TCP/IP
13 8 (1.09%) BGP
13 8 (1.09%) Cisco Firepower
13 8 (1.09%) Cisco IOS
13 8 (1.09%) Cisco ISE
13 8 (1.09%) Junos
13 8 (1.09%) NX-OS
Database & Business Intelligence
1 25 (3.39%) SQL Server
2 20 (2.71%) Power BI
3 3 (0.41%) MySQL
4 2 (0.27%) FileMaker
5 1 (0.14%) Amazon RDS
5 1 (0.14%) Azure SQL Database
5 1 (0.14%) Data Warehouse
5 1 (0.14%) InfluxDB
5 1 (0.14%) Oracle Database
5 1 (0.14%) Oracle Database 12c
5 1 (0.14%) Oracle Exadata
5 1 (0.14%) Oracle Reports
5 1 (0.14%) PostgreSQL
5 1 (0.14%) RDBMS
5 1 (0.14%) Relational Database
5 1 (0.14%) SQL Server Integration Services
5 1 (0.14%) SQL Server Reporting Services
Development Applications
1 110 (14.93%) JIRA
2 7 (0.95%) Jenkins
3 6 (0.81%) Atlassian Bamboo
3 6 (0.81%) Git
3 6 (0.81%) GitLab
4 2 (0.27%) Bitbucket
4 2 (0.27%) Visual Studio
5 1 (0.14%) ScriptRunner
General
1 216 (29.31%) Social Skills
2 103 (13.98%) Finance
3 78 (10.58%) Analytical Skills
4 65 (8.82%) Marketing
5 54 (7.33%) Organisational Skills
5 54 (7.33%) Public Sector
6 51 (6.92%) Retail
7 47 (6.38%) Inclusion and Diversity
8 43 (5.83%) Law
9 31 (4.21%) Presentation Skills
10 26 (3.53%) Manufacturing
11 17 (2.31%) Legal
12 16 (2.17%) Automotive
13 15 (2.04%) Banking
14 13 (1.76%) Influencing Skills
14 13 (1.76%) Telecoms
15 12 (1.63%) Back Office
16 11 (1.49%) Documentation Skills
17 9 (1.22%) Police
18 5 (0.68%) Aerospace
Job Titles
1 109 (14.79%) IT Support
1 109 (14.79%) Service Manager
2 106 (14.38%) Analyst
3 95 (12.89%) IT Manager
4 63 (8.55%) Senior
5 62 (8.41%) Support Analyst
6 56 (7.60%) Lead
7 55 (7.46%) Support Engineer
8 49 (6.65%) IT Engineer
9 45 (6.11%) Applications Support
10 42 (5.70%) IT Analyst
11 41 (5.56%) Delivery Manager
12 38 (5.16%) IT Services Manager
12 38 (5.16%) Sales Executive
13 35 (4.75%) IT Support Engineer
14 33 (4.48%) 2nd Line Support
15 32 (4.34%) Network Engineer
16 30 (4.07%) Consultant
16 30 (4.07%) Service Delivery Manager
17 27 (3.66%) Applications Support Analyst
Libraries, Frameworks & Software Standards
1 16 (2.17%) Middleware
2 14 (1.90%) REST
3 11 (1.49%) SOAP
4 9 (1.22%) .NET
5 5 (0.68%) SAP Fiori
6 4 (0.54%) ModSecurity
6 4 (0.54%) Oracle Fusion
7 2 (0.27%) CSS
7 2 (0.27%) EDI
7 2 (0.27%) Elastic Stack
7 2 (0.27%) HTML
7 2 (0.27%) JSON
7 2 (0.27%) Kafka
7 2 (0.27%) WAMP
7 2 (0.27%) Web Services
8 1 (0.14%) LangChain
8 1 (0.14%) LlamaIndex
8 1 (0.14%) Next.js
8 1 (0.14%) React
8 1 (0.14%) Software Packaging
Miscellaneous
1 51 (6.92%) Onboarding
2 41 (5.56%) Management Information System
3 30 (4.07%) Self-Motivation
4 29 (3.93%) CMDB
5 23 (3.12%) Product Ownership
6 19 (2.58%) Driving Licence
7 18 (2.44%) Enterprise Software
8 15 (2.04%) Analytical Mindset
9 11 (1.49%) Legacy Systems
10 10 (1.36%) Data Centre
10 10 (1.36%) Hybrid Cloud
11 9 (1.22%) PKI
12 8 (1.09%) Virtual Team
13 7 (0.95%) EPoS
13 7 (0.95%) Legacy Applications
13 7 (0.95%) PMI
14 6 (0.81%) Cloud Native
14 6 (0.81%) Operational Technology
14 6 (0.81%) PropTech
14 6 (0.81%) Video Conferencing
Operating Systems
1 117 (15.88%) Windows
2 58 (7.87%) Windows Server
3 47 (6.38%) Windows 10
4 26 (3.53%) Linux
5 25 (3.39%) Android
6 11 (1.49%) Apple iOS
7 10 (1.36%) Mac OS
7 10 (1.36%) Windows 7
7 10 (1.36%) Windows 8
8 2 (0.27%) Red Hat Enterprise Linux
8 2 (0.27%) Ubuntu
8 2 (0.27%) Unix
8 2 (0.27%) Windows Server 2016
9 1 (0.14%) AIX
9 1 (0.14%) Solaris
Processes & Methodologies
1 343 (46.54%) ITIL
2 330 (44.78%) ITSM
3 234 (31.75%) Continuous Improvement
4 188 (25.51%) Service Delivery
5 143 (19.40%) Problem-Solving
6 91 (12.35%) CRM
7 88 (11.94%) Agile
7 88 (11.94%) Change Management
8 82 (11.13%) Stakeholder Management
9 80 (10.85%) Roadmaps
10 76 (10.31%) Decision-Making
11 72 (9.77%) Customer Service
11 72 (9.77%) User Experience
12 65 (8.82%) Asset Management
13 59 (8.01%) Incident Management
14 57 (7.73%) Stakeholder Engagement
15 54 (7.33%) ERP
16 51 (6.92%) Coaching
16 51 (6.92%) Mentoring
17 50 (6.78%) DevOps
Programming Languages
1 55 (7.46%) SQL
2 43 (5.83%) PowerShell
3 14 (1.90%) T-SQL
4 13 (1.76%) Python
5 12 (1.63%) JavaScript
6 5 (0.68%) Java
7 4 (0.54%) Bash
8 3 (0.41%) C#
9 2 (0.27%) PHP
10 1 (0.14%) COBOL
10 1 (0.14%) Go
10 1 (0.14%) Groovy
10 1 (0.14%) TypeScript
Qualifications
1 107 (14.52%) Security Cleared
2 88 (11.94%) Degree
3 70 (9.50%) SC Cleared
4 37 (5.02%) DV Cleared
5 25 (3.39%) A+ Certification
6 22 (2.99%) ITIL Foundation Certificate
7 21 (2.85%) Computer Science Degree
8 17 (2.31%) ITIL Certification
9 14 (1.90%) BPSS Clearance
9 14 (1.90%) Cisco Certification
9 14 (1.90%) Microsoft Certification
10 11 (1.49%) PMI Certification
10 11 (1.49%) PMP
11 8 (1.09%) CCNP
11 8 (1.09%) DBS Check
12 7 (0.95%) MCSE
13 6 (0.81%) CCIE
14 5 (0.68%) Master's Degree
15 4 (0.54%) ACCA
15 4 (0.54%) CCNA
Quality Assurance & Compliance
1 31 (4.21%) SLA
2 18 (2.44%) ISO/IEC 27001
3 15 (2.04%) ISO/IEC 20000
3 15 (2.04%) QA
4 14 (1.90%) Cyber Essentials
5 13 (1.76%) PMO
6 10 (1.36%) Data Quality
6 10 (1.36%) GDPR
7 8 (1.09%) NIST
8 7 (0.95%) Cyber Essentials PLUS
9 5 (0.68%) Sarbanes-Oxley
10 4 (0.54%) GAAP
10 4 (0.54%) IFRS
10 4 (0.54%) ISO/IEC 19770
10 4 (0.54%) PCI DSS
11 3 (0.41%) ISO 9001
12 2 (0.27%) Accessibility
12 2 (0.27%) GRC
12 2 (0.27%) ISO 14001
12 2 (0.27%) JSP 440
System Software
1 85 (11.53%) Active Directory
2 28 (3.80%) VMware Infrastructure
3 22 (2.99%) Hyper-V
4 14 (1.90%) VMware NSX
5 10 (1.36%) VMware Workstation
6 8 (1.09%) Firmware
7 5 (0.68%) Virtual Machines
8 4 (0.54%) Terminal Services
8 4 (0.54%) VMware ESXi
9 2 (0.27%) Docker
10 1 (0.14%) Oracle RAC
10 1 (0.14%) Virtual Desktop
Systems Management
1 38 (5.16%) SCCM
2 18 (2.44%) Microsoft Intune
3 15 (2.04%) Jamf Pro
4 14 (1.90%) Autotask
5 13 (1.76%) vCenter Server
6 12 (1.63%) Ansible
7 6 (0.81%) Single Sign-On
7 6 (0.81%) Terraform
8 4 (0.54%) Nagios
9 3 (0.41%) Kubernetes
9 3 (0.41%) SCOM
10 2 (0.27%) Dell DRAC
10 2 (0.27%) FortiGate
10 2 (0.27%) Kibana
10 2 (0.27%) Progress Chef
10 2 (0.27%) VxRail
11 1 (0.14%) Data Guard
11 1 (0.14%) Oracle Enterprise Manager
11 1 (0.14%) Puppet
11 1 (0.14%) SCVMM
Vendors
1 195 (26.46%) Microsoft
2 121 (16.42%) ServiceNow
3 46 (6.24%) Cisco
4 40 (5.43%) Salesforce
5 33 (4.48%) VMware
6 30 (4.07%) BMC
7 28 (3.80%) HubSpot
8 24 (3.26%) Apple
8 24 (3.26%) SolarWinds
9 18 (2.44%) Meraki
10 16 (2.17%) Remedy
11 15 (2.04%) Zscaler
12 13 (1.76%) Starlink
13 12 (1.63%) Fortinet
13 12 (1.63%) Google
14 11 (1.49%) Freshdesk
15 10 (1.36%) Avaya
15 10 (1.36%) ConnectWise
15 10 (1.36%) ESET
15 10 (1.36%) Samsung