Service Management Jobs in the UK excluding London

Service Management
UK > UK excluding London

The following table provides summary statistics for permanent job vacancies advertised in the UK excluding London with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 19 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
19 Apr 2024
Same period 2023 Same period 2022
Rank 142 135 144
Rank change year-on-year -7 +9 -3
Permanent jobs citing Service Management 1,416 1,626 1,828
As % of all permanent jobs advertised in the UK excluding London 2.04% 2.60% 2.59%
As % of the Processes & Methodologies category 2.41% 2.71% 2.75%
Number of salaries quoted 999 1,048 1,179
10th Percentile £25,500 £28,000 £25,500
25th Percentile £31,250 £32,500 £31,250
Median annual salary (50th Percentile) £45,000 £48,317 £45,000
Median % change year-on-year -6.86% +7.37% -
75th Percentile £61,250 £62,500 £60,000
90th Percentile £70,000 £76,250 £72,100
UK median annual salary £50,000 £53,000 £50,173
% change year-on-year -5.66% +5.64% +0.35%

All Process and Methodology Skills
UK excluding London

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the UK excluding London with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 58,708 59,916 66,407
As % of all permanent jobs advertised in the UK excluding London 84.65% 95.65% 93.99%
Number of salaries quoted 40,950 30,677 41,791
10th Percentile £27,139 £30,500 £30,000
25th Percentile £36,250 £40,000 £38,750
Median annual salary (50th Percentile) £50,000 £54,882 £52,500
Median % change year-on-year -8.90% +4.54% +9.38%
75th Percentile £65,000 £70,000 £67,500
90th Percentile £77,500 £82,500 £80,000
UK median annual salary £55,000 £61,500 £60,000
% change year-on-year -10.57% +2.50% +9.09%

Service Management
Job Vacancy Trend in the UK excluding London

Job postings citing Service Management as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Service Management in the UK excluding London

Service Management
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Service Management in the UK excluding London.

Salary trend for Service Management in the UK excluding London

Service Management
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Service Management in the UK excluding London over the 6 months to 19 April 2024.

Salary histogram for Service Management in the UK excluding London

Service Management
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the UK excluding London region over the 6 months to 19 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +44 424 £45,000 -4.26% 108
South East -19 351 £52,500 +0.96% 47
Midlands -12 253 £39,000 -22.00% 55
North West +48 211 £45,000 -5.26% 67
Yorkshire +65 169 £42,500 -18.74% 30
South West -19 167 £46,958 +17.39% 33
West Midlands -19 153 £50,000 -5.66% 38
Scotland -28 105 £50,000 - 17
East Midlands +5 98 £28,500 -24.00% 17
East of England -21 74 £34,500 -27.37% 17
North East -13 44 £42,625 +16.78% 11
Wales -12 27 £55,802 +8.20% 7
Northern Ireland +38 17 £30,000 -22.58% 6
Channel Islands -3 1 £100,000 +11.11%
Service Management
UK

Service Management
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 91 (6.43%) Microsoft Exchange
2 69 (4.87%) SharePoint
3 49 (3.46%) Confluence
4 29 (2.05%) WebLogic
5 20 (1.41%) SAS
6 13 (0.92%) CMS
7 5 (0.35%) SharePoint 2010
7 5 (0.35%) SharePoint 2013
8 4 (0.28%) Exchange Server 2010
8 4 (0.28%) IIS
9 3 (0.21%) Skype for Business
10 1 (0.071%) Apache
10 1 (0.071%) Exchange Server 2013
10 1 (0.071%) WebSphere
Applications
1 122 (8.62%) Microsoft Office
2 57 (4.03%) Microsoft Excel
3 33 (2.33%) Microsoft PowerPoint
4 18 (1.27%) MS Visio
5 8 (0.56%) Trello
6 6 (0.42%) Microsoft Project
7 2 (0.14%) Chatbot
8 1 (0.071%) 1Password
8 1 (0.071%) Spreadsheet
Business Applications
1 33 (2.33%) Remedy ITSM
2 31 (2.19%) Dynamics CRM
3 13 (0.92%) PlanetPress Connect
4 5 (0.35%) Dynamics NAV
5 3 (0.21%) NetSuite
5 3 (0.21%) SAP IS-U
6 2 (0.14%) Maximo
6 2 (0.14%) Oracle EBS
6 2 (0.14%) SAP ERP
6 2 (0.14%) SAP S/4HANA
6 2 (0.14%) Shopify
7 1 (0.071%) Dynamics GP
7 1 (0.071%) SAP MM
7 1 (0.071%) SAP PM
Cloud Services
1 303 (21.40%) Microsoft 365
2 274 (19.35%) Azure
3 94 (6.64%) AWS
4 89 (6.29%) Entra ID
5 47 (3.32%) Power Platform
6 35 (2.47%) Dynamics 365
6 35 (2.47%) SaaS
7 29 (2.05%) OneDrive
8 24 (1.69%) GCP
8 24 (1.69%) OpenShift
9 23 (1.62%) IaaS
10 18 (1.27%) PaaS
11 17 (1.20%) PowerApps
12 14 (0.99%) Amazon CloudWatch
12 14 (0.99%) Azure Monitor
12 14 (0.99%) Azure Storage
12 14 (0.99%) Google Workspace
12 14 (0.99%) WhatsApp
13 11 (0.78%) Cloud Computing
13 11 (0.78%) Slack
Communications & Networking
1 112 (7.91%) Firewall
2 90 (6.36%) DNS
3 71 (5.01%) WAN
4 70 (4.94%) LAN
5 68 (4.80%) VPN
6 56 (3.95%) DHCP
7 41 (2.90%) TCP/IP
8 40 (2.82%) Wireless
9 34 (2.40%) WLAN
10 31 (2.19%) Wi-Fi
11 19 (1.34%) SD-WAN
12 17 (1.20%) VLAN
13 16 (1.13%) Network Security
13 16 (1.13%) SAN
14 15 (1.06%) Internet
15 12 (0.85%) Remote Desktop
16 8 (0.56%) VoIP
17 6 (0.42%) Intrusion Detection
17 6 (0.42%) MPLS
18 5 (0.35%) Softphone
Database & Business Intelligence
1 57 (4.03%) SQL Server
2 32 (2.26%) Power BI
3 29 (2.05%) Elasticsearch
4 20 (1.41%) MySQL
5 15 (1.06%) Amazon RDS
6 14 (0.99%) Data Warehouse
6 14 (0.99%) Relational Database
7 10 (0.71%) RDBMS
8 5 (0.35%) Geospatial Data
9 3 (0.21%) GIS
9 3 (0.21%) Oracle Database
10 2 (0.14%) Crystal Reports
10 2 (0.14%) DTS
10 2 (0.14%) Oracle Database 12c
11 1 (0.071%) Data Mining
11 1 (0.071%) Data Vault
11 1 (0.071%) DB2
11 1 (0.071%) Oracle Reports
11 1 (0.071%) SQL Server Integration Services
11 1 (0.071%) SQL Server Reporting Services
Development Applications
1 75 (5.30%) JIRA
2 37 (2.61%) GitLab
3 21 (1.48%) Artifactory
4 17 (1.20%) IBM UrbanCode
5 13 (0.92%) SQL Server Management Studio (SSMS)
6 6 (0.42%) MSI
7 4 (0.28%) AdminStudio
7 4 (0.28%) InstallShield
7 4 (0.28%) Octopus Deploy
7 4 (0.28%) TeamCity
8 3 (0.21%) Git
9 1 (0.071%) Bitbucket
9 1 (0.071%) Postman
General
1 577 (40.75%) Social Skills
2 288 (20.34%) Finance
3 224 (15.82%) Analytical Skills
4 151 (10.66%) Public Sector
5 112 (7.91%) Inclusion and Diversity
6 85 (6.00%) Presentation Skills
7 79 (5.58%) Retail
8 63 (4.45%) Law
9 54 (3.81%) Organisational Skills
10 48 (3.39%) Billing
11 45 (3.18%) Telecoms
12 44 (3.11%) Local Government
13 43 (3.04%) Banking
14 39 (2.75%) Legal
15 36 (2.54%) Manufacturing
16 34 (2.40%) Police
17 31 (2.19%) Influencing Skills
18 15 (1.06%) Marketing
19 14 (0.99%) Games
20 12 (0.85%) Documentation Skills
Job Titles
1 238 (16.81%) Analyst
2 180 (12.71%) Service Manager
3 151 (10.66%) Senior
4 122 (8.62%) Support Analyst
5 114 (8.05%) IT Support
6 104 (7.34%) Lead
7 96 (6.78%) IT Manager
8 95 (6.71%) Architect
9 90 (6.36%) Infrastructure Engineer
10 86 (6.07%) Support Engineer
11 77 (5.44%) Applications Support
12 69 (4.87%) Delivery Manager
13 66 (4.66%) Service Delivery Manager
13 66 (4.66%) Team Leader
14 62 (4.38%) Service Analyst
15 59 (4.17%) Applications Support Analyst
16 54 (3.81%) IT Analyst
16 54 (3.81%) IT Services Manager
17 52 (3.67%) Service Architect
18 45 (3.18%) IT Engineer
Libraries, Frameworks & Software Standards
1 31 (2.19%) CSS
2 29 (2.05%) HTML
2 29 (2.05%) J2EE
2 29 (2.05%) Java EE
2 29 (2.05%) Spring
3 23 (1.62%) Web Services
4 20 (1.41%) AngularJS
4 20 (1.41%) Twitter Bootstrap
5 15 (1.06%) EDI
6 14 (0.99%) ARM Templates
7 5 (0.35%) Middleware
7 5 (0.35%) NETCONF
8 4 (0.28%) .NET
8 4 (0.28%) .NET Framework
8 4 (0.28%) RabbitMQ
9 2 (0.14%) JSON
9 2 (0.14%) REST
10 1 (0.071%) SAP Fiori
10 1 (0.071%) Software Packaging
10 1 (0.071%) WebdriverIO
Miscellaneous
1 93 (6.57%) Management Information System
2 81 (5.72%) Self-Motivation
3 62 (4.38%) Driving Licence
4 58 (4.10%) Data Centre
5 54 (3.81%) Public Cloud
6 41 (2.90%) CMDB
7 38 (2.68%) NHS
8 31 (2.19%) Housing Association
9 30 (2.12%) Product Ownership
10 27 (1.91%) Onboarding
11 26 (1.84%) Hybrid Cloud
12 21 (1.48%) Legacy Systems
13 18 (1.27%) Cloud Native
14 15 (1.06%) PKI
15 14 (0.99%) Private Cloud
16 13 (0.92%) Digital Signage
17 11 (0.78%) CCTV
17 11 (0.78%) Enterprise Software
17 11 (0.78%) IoT
18 10 (0.71%) Clustering
Operating Systems
1 357 (25.21%) Windows
2 136 (9.60%) Windows Server
3 108 (7.63%) Windows 10
4 93 (6.57%) Linux
5 57 (4.03%) Windows Server 2019
6 51 (3.60%) Windows Server 2016
7 41 (2.90%) Android
8 40 (2.82%) Apple iOS
9 37 (2.61%) Unix
10 35 (2.47%) Mac OS
11 27 (1.91%) Windows 7
12 23 (1.62%) Windows Server 2012
13 15 (1.06%) Windows NT
14 10 (0.71%) CentOS
15 9 (0.64%) Windows Server 2008
16 6 (0.42%) Windows Server 2003
17 3 (0.21%) Amazon Linux
17 3 (0.21%) Rocky
18 2 (0.14%) VMS
18 2 (0.14%) Windows 8
Processes & Methodologies
1 791 (55.86%) ITIL
2 563 (39.76%) ITSM
3 386 (27.26%) Service Delivery
4 355 (25.07%) Problem-Solving
5 317 (22.39%) Customer Service
6 233 (16.45%) Change Management
7 202 (14.27%) Incident Management
8 196 (13.84%) Continuous Improvement
9 182 (12.85%) Problem Management
10 178 (12.57%) Mentoring
11 166 (11.72%) Project Management
12 160 (11.30%) Agile
12 160 (11.30%) Coaching
13 145 (10.24%) Stakeholder Management
14 138 (9.75%) Actionable Insight
15 123 (8.69%) Infrastructure Engineering
16 106 (7.49%) DevOps
17 96 (6.78%) Cybersecurity
18 90 (6.36%) Configuration Management
19 81 (5.72%) Infrastructure as Code
Programming Languages
1 104 (7.34%) SQL
2 64 (4.52%) PowerShell
3 44 (3.11%) Java
4 38 (2.68%) C#
5 32 (2.26%) JavaScript
6 29 (2.05%) Shell Script
7 19 (1.34%) VB
8 17 (1.20%) Groovy
9 14 (0.99%) Bicep
9 14 (0.99%) VBScript
10 12 (0.85%) Python
11 11 (0.78%) T-SQL
12 10 (0.71%) Swift
13 8 (0.56%) Bash
14 3 (0.21%) ABAP
14 3 (0.21%) C
15 2 (0.14%) PL/SQL
Qualifications
1 269 (19.00%) Security Cleared
2 241 (17.02%) Degree
3 220 (15.54%) SC Cleared
4 86 (6.07%) DV Cleared
5 45 (3.18%) Microsoft Certification
6 38 (2.68%) ITIL Certification
7 37 (2.61%) ITIL Foundation Certificate
8 36 (2.54%) ACCA
9 28 (1.98%) DBS Check
10 25 (1.77%) A+ Certification
11 23 (1.62%) Computer Science Degree
11 23 (1.62%) PMI Certification
12 19 (1.34%) CCNA
12 19 (1.34%) Cisco Certification
13 18 (1.27%) AWS Certification
14 16 (1.13%) MCP
14 16 (1.13%) PMP
15 12 (0.85%) Master's Degree
16 11 (0.78%) APMG
16 11 (0.78%) BPSS Clearance
Quality Assurance & Compliance
1 214 (15.11%) SLA
2 38 (2.68%) QA
3 36 (2.54%) GAAP
4 35 (2.47%) IFRS
5 33 (2.33%) ISO/IEC 27001
6 32 (2.26%) GDPR
7 30 (2.12%) COBIT
8 28 (1.98%) Cyber Essentials
9 22 (1.55%) Sarbanes-Oxley
10 19 (1.34%) ISO/IEC 20000
11 16 (1.13%) Data Quality
11 16 (1.13%) NIST
12 10 (0.71%) Accessibility
13 8 (0.56%) HIPAA
13 8 (0.56%) PCI DSS
14 5 (0.35%) ISO 9001
15 4 (0.28%) ISO 14001
15 4 (0.28%) ISO 22301
15 4 (0.28%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
16 3 (0.21%) SOC 2
System Software
1 294 (20.76%) Active Directory
2 59 (4.17%) VMware Infrastructure
3 36 (2.54%) Hyper-V
4 21 (1.48%) Firmware
5 17 (1.20%) VMware ESXi
6 15 (1.06%) Virtual Machines
7 14 (0.99%) Virtual Desktop
8 9 (0.64%) Docker
9 8 (0.56%) vSphere
10 7 (0.49%) IAG
10 7 (0.49%) VMware Workstation
11 6 (0.42%) Microsoft App-V
11 6 (0.42%) Terminal Services
12 3 (0.21%) XenDesktop
13 2 (0.14%) Virtual Servers
14 1 (0.071%) Microsoft Virtual Server
14 1 (0.071%) XenApp
Systems Management
1 101 (7.13%) SCCM
2 87 (6.14%) Microsoft Intune
3 56 (3.95%) Terraform
4 44 (3.11%) Ansible
5 41 (2.90%) SCOM
6 39 (2.75%) Single Sign-On
7 36 (2.54%) WSUS
8 29 (2.05%) OpenSSO
8 29 (2.05%) OpenView
9 22 (1.55%) Kubernetes
10 19 (1.34%) Active Directory Federation Services
11 18 (1.27%) Progress Chef
12 14 (0.99%) Sysprep
12 14 (0.99%) vCenter Server
13 10 (0.71%) EMC NetWorker
13 10 (0.71%) Jamf Pro
14 9 (0.64%) Nagios
15 7 (0.49%) NetBackup
16 6 (0.42%) NetCrunch
17 5 (0.35%) Systems Management Server (SMS)
Vendors
1 466 (32.91%) Microsoft
2 209 (14.76%) ServiceNow
3 91 (6.43%) VMware
4 70 (4.94%) Remedy
5 55 (3.88%) Google
6 52 (3.67%) HP
7 49 (3.46%) Citrix
8 42 (2.97%) Cisco
9 41 (2.90%) Oracle
10 37 (2.61%) CA
11 34 (2.40%) BMC
12 26 (1.84%) Apple
12 26 (1.84%) IBM
13 22 (1.55%) Salesforce
14 20 (1.41%) Meraki
15 19 (1.34%) Snow
16 18 (1.27%) Dell
16 18 (1.27%) SolarWinds
17 17 (1.20%) SAP
17 17 (1.20%) Veeam