Customer Service Jobs

Customer Service
UK

The table below provides summary statistics for permanent job vacancies requiring Customer Service skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Customer Service over the 6 months leading up to 15 May 2025, comparing them to the same period in the previous two years.

6 months to
15 May 2025
Same period 2024 Same period 2023
Rank 33 30 53
Rank change year-on-year -3 +23 +18
Permanent jobs citing Customer Service 3,589 6,373 5,537
As % of all permanent jobs advertised in the UK 6.51% 6.43% 5.52%
As % of the Processes & Methodologies category 6.93% 7.52% 5.77%
Number of salaries quoted 2,220 4,699 3,378
10th Percentile £23,504 £22,591 £23,750
25th Percentile £25,087 £25,375 £28,000
Median annual salary (50th Percentile) £30,000 £32,000 £36,000
Median % change year-on-year -6.25% -11.11% -4.00%
75th Percentile £43,750 £47,500 £56,250
90th Percentile £62,500 £64,600 £71,250
UK excluding London median annual salary £28,500 £30,000 £33,319
% change year-on-year -5.00% -9.96% -4.80%

All Process and Methodology Skills
UK

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 51,770 84,704 95,930
As % of all permanent jobs advertised in the UK 93.86% 85.53% 95.60%
Number of salaries quoted 26,375 59,701 56,503
10th Percentile £30,000 £29,000 £34,000
25th Percentile £42,000 £40,000 £45,000
Median annual salary (50th Percentile) £57,500 £55,000 £61,180
Median % change year-on-year +4.55% -10.10% +1.97%
75th Percentile £75,000 £72,500 £81,250
90th Percentile £97,500 £92,500 £100,000
UK excluding London median annual salary £52,000 £50,000 £55,000
% change year-on-year +4.00% -9.09% +4.76%

Customer Service
Job Vacancy Trend

Job postings citing Customer Service as a proportion of all IT jobs advertised.

Job vacancy trend for Customer Service in the UK

Customer Service
Salary Trend

3-month moving average salary quoted in jobs citing Customer Service.

Salary trend for Customer Service in the UK

Customer Service
Salary Histogram

Salary distribution for jobs citing Customer Service over the 6 months to 15 May 2025.

Salary histogram for Customer Service in the UK

Customer Service
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the UK over the 6 months to 15 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
UK excluding London +5 3,017 £28,500 -5.00% 2,822
England -10 2,963 £31,250 -2.34% 3,670
Work from Home +27 1,514 £26,000 -34.18% 1,329
North of England -8 851 £26,500 -13.11% 702
South East -12 558 £32,000 +6.67% 822
London -16 452 £42,500 - 1,254
North West -33 430 £25,103 -17.53% 373
South West +17 390 £31,000 +1.00% 342
Midlands -24 366 £28,500 -1.72% 426
East of England -8 341 £32,500 +12.07% 311
Wales +21 279 £25,087 -16.38% 88
Yorkshire +4 249 £29,000 -5.69% 245
Scotland +58 203 £28,500 -18.57% 181
East Midlands -9 203 £27,500 -5.17% 182
North East +17 172 £25,087 -16.38% 99
West Midlands -50 162 £29,500 +0.85% 228
Northern Ireland +47 33 £23,504 -21.65% 35
Isle of Man +8 1 £91,000 +145.95% 7

Customer Service
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 197 (5.49%) SharePoint
2 172 (4.79%) Microsoft Exchange
3 24 (0.67%) Confluence
4 19 (0.53%) IBM Domino
5 18 (0.50%) IIS
6 15 (0.42%) OpenEdge
7 8 (0.22%) Tomcat
8 7 (0.20%) Apache
8 7 (0.20%) WordPress
9 5 (0.14%) Exchange Server 2010
9 5 (0.14%) Exchange Server 2013
10 4 (0.11%) CMS
11 2 (0.056%) BizTalk Server
11 2 (0.056%) IBM Notes
11 2 (0.056%) Skype for Business
11 2 (0.056%) Umbraco
12 1 (0.028%) CICS
12 1 (0.028%) Exchange Server 2003
12 1 (0.028%) Exchange Server 2007
12 1 (0.028%) Oracle SOA Suite
Applications
1 426 (11.87%) Microsoft Office
2 241 (6.71%) Microsoft Excel
3 73 (2.03%) Microsoft PowerPoint
4 16 (0.45%) Trello
5 6 (0.17%) Chatbot
6 5 (0.14%) MS Visio
6 5 (0.14%) Spreadsheet
7 4 (0.11%) Adobe Creative Suite
7 4 (0.11%) AutoCAD
7 4 (0.11%) Microsoft Project
8 2 (0.056%) FrameMaker
8 2 (0.056%) InDesign
8 2 (0.056%) MadCap Flare
9 1 (0.028%) Acrobat
9 1 (0.028%) Adobe Illustrator
9 1 (0.028%) Adobe XD
9 1 (0.028%) Photoshop
Business Applications
1 70 (1.95%) Dynamics CRM
2 18 (0.50%) Dynamics AX
3 12 (0.33%) Dynamics NAV
4 10 (0.28%) Remedy ITSM
5 9 (0.25%) NetSuite
6 8 (0.22%) Infor M3
6 8 (0.22%) Sage 200
7 6 (0.17%) Sage CRM
7 6 (0.17%) SAP ERP
8 5 (0.14%) Oracle EBS
8 5 (0.14%) Shopify
9 4 (0.11%) Fidessa
9 4 (0.11%) Magento
10 3 (0.084%) Elite 3E
10 3 (0.084%) PeopleSoft Financials
10 3 (0.084%) SAP S/4HANA
11 2 (0.056%) Adobe Campaign
11 2 (0.056%) Carpe Diem
11 2 (0.056%) Oracle Applications
11 2 (0.056%) Workday HCM
Cloud Services
1 613 (17.08%) Microsoft 365
2 434 (12.09%) Azure
3 170 (4.74%) Power Platform
4 156 (4.35%) Entra ID
5 129 (3.59%) SaaS
6 126 (3.51%) Dynamics 365
7 77 (2.15%) Power Automate
8 75 (2.09%) OneDrive
9 74 (2.06%) AWS
10 67 (1.87%) PowerApps
11 33 (0.92%) Cloud Computing
12 31 (0.86%) Azure DevOps
13 21 (0.59%) Azure Data Factory
14 20 (0.56%) Azure Logic Apps
15 19 (0.53%) IaaS
16 18 (0.50%) PaaS
17 17 (0.47%) Google Workspace
18 14 (0.39%) Azure Monitor
18 14 (0.39%) Mimecast
19 11 (0.31%) Microsoft Copilot
Communications & Networking
1 869 (24.21%) Broadband
2 204 (5.68%) Firewall
3 152 (4.24%) DNS
4 115 (3.20%) LAN
5 114 (3.18%) WAN
6 112 (3.12%) DHCP
7 100 (2.79%) VPN
8 80 (2.23%) VoIP
9 79 (2.20%) TCP/IP
10 78 (2.17%) Wi-Fi
11 46 (1.28%) VLAN
12 44 (1.23%) 5G
13 43 (1.20%) 4G
14 40 (1.11%) Wireless
15 38 (1.06%) Remote Desktop
16 35 (0.98%) Internet
17 27 (0.75%) Network Security
18 23 (0.64%) SSL
19 16 (0.45%) VSAT
20 15 (0.42%) SAN
Database & Business Intelligence
1 99 (2.76%) SQL Server
2 97 (2.70%) Power BI
3 26 (0.72%) Relational Database
4 24 (0.67%) Data Warehouse
5 21 (0.59%) SQL Server Reporting Services
5 21 (0.59%) Tableau
6 18 (0.50%) PostgreSQL
6 18 (0.50%) SQL Server Integration Services
7 14 (0.39%) MS Access
8 9 (0.25%) Data Lake
8 9 (0.25%) Star Schema
9 8 (0.22%) Oracle Reports
10 7 (0.20%) DB2
11 5 (0.14%) Azure SQL Database
11 5 (0.14%) RDBMS
12 3 (0.084%) Amazon RDS
12 3 (0.084%) Big Data
12 3 (0.084%) MySQL
12 3 (0.084%) NonStop SQL
12 3 (0.084%) NoSQL
Development Applications
1 66 (1.84%) JIRA
2 20 (0.56%) Git
3 10 (0.28%) Visual Studio
4 9 (0.25%) SQL Server Management Studio (SSMS)
5 7 (0.20%) NDoc
6 4 (0.11%) Jenkins
6 4 (0.11%) Oracle Forms
7 3 (0.084%) GitLab
8 2 (0.056%) ERwin
8 2 (0.056%) LabVIEW
9 1 (0.028%) Artifactory
9 1 (0.028%) Bitbucket
9 1 (0.028%) Jasmine
9 1 (0.028%) Karma Test Runner
9 1 (0.028%) SonarQube
9 1 (0.028%) Sonatype Nexus
9 1 (0.028%) Visual Studio Code
General
1 1,193 (33.24%) Social Skills
2 902 (25.13%) Banking
3 746 (20.79%) Games
4 542 (15.10%) Finance
5 273 (7.61%) Analytical Skills
6 270 (7.52%) Retail
7 162 (4.51%) Manufacturing
8 158 (4.40%) Telecoms
9 152 (4.24%) Marketing
10 143 (3.98%) Organisational Skills
11 107 (2.98%) Inclusion and Diversity
12 104 (2.90%) Legal
13 102 (2.84%) Electronics
14 89 (2.48%) Law
15 72 (2.01%) Presentation Skills
16 62 (1.73%) Billing
17 58 (1.62%) Public Sector
18 31 (0.86%) Local Government
19 27 (0.75%) Pharmaceutical
20 26 (0.72%) Back Office
Job Titles
1 781 (21.76%) Customer Service Advisor
2 451 (12.57%) Analyst
3 358 (9.97%) IT Support
4 258 (7.19%) Support Engineer
5 233 (6.49%) Technical Support
6 186 (5.18%) Support Technician
7 179 (4.99%) Support Analyst
8 165 (4.60%) 2nd Line Support
9 163 (4.54%) 1st Line Support
10 146 (4.07%) Service Analyst
11 132 (3.68%) Senior
12 124 (3.46%) IT Engineer
13 119 (3.32%) Business Manager
13 119 (3.32%) Developer
14 113 (3.15%) IT Analyst
15 112 (3.12%) Development Manager
16 108 (3.01%) Lead
17 107 (2.98%) Business Development Manager
18 91 (2.54%) Service Desk Analyst
19 87 (2.42%) IT Support Engineer
Libraries, Frameworks & Software Standards
1 47 (1.31%) .NET
2 23 (0.64%) HTML
3 21 (0.59%) CSS
4 20 (0.56%) .NET Framework
4 20 (0.56%) XML
5 18 (0.50%) REST
5 18 (0.50%) SOAP
6 16 (0.45%) ASP.NET
6 16 (0.45%) SAPUI5
7 15 (0.42%) JSON
8 14 (0.39%) 802.1X
8 14 (0.39%) EDI
9 11 (0.31%) Web Services
10 8 (0.22%) HTML5
11 6 (0.17%) Middleware
11 6 (0.17%) React
12 5 (0.14%) ADO
12 5 (0.14%) AngularJS
12 5 (0.14%) LDAP
12 5 (0.14%) SPFx
Miscellaneous
1 232 (6.46%) Self-Motivation
2 137 (3.82%) Driving Licence
3 109 (3.04%) Management Information System
4 108 (3.01%) Onboarding
5 73 (2.03%) Data Centre
6 63 (1.76%) Social Media
7 37 (1.03%) Mobile App
8 36 (1.00%) Video Conferencing
9 33 (0.92%) EPoS
10 28 (0.78%) Data Protection Act
11 24 (0.67%) CCTV
12 20 (0.56%) Product Ownership
13 16 (0.45%) IoT
14 15 (0.42%) CMDB
15 14 (0.39%) Enterprise Software
15 14 (0.39%) Legacy Applications
15 14 (0.39%) Private Cloud
16 13 (0.36%) Housing Association
16 13 (0.36%) Learning Management System
17 12 (0.33%) Smartphone
Operating Systems
1 707 (19.70%) Windows
2 236 (6.58%) Windows Server
3 131 (3.65%) Windows 10
4 120 (3.34%) Mac OS
5 107 (2.98%) Linux
6 69 (1.92%) Android
7 53 (1.48%) Apple iOS
8 27 (0.75%) Unix
9 26 (0.72%) Windows 7
10 25 (0.70%) Windows Server 2016
11 16 (0.45%) Red Hat Enterprise Linux
11 16 (0.45%) Windows Server 2019
12 14 (0.39%) Windows Server 2008
12 14 (0.39%) Windows Server 2012
13 13 (0.36%) Windows Vista
14 8 (0.22%) Mac OS X
14 8 (0.22%) Solaris
14 8 (0.22%) zOS
15 4 (0.11%) Oracle Linux
15 4 (0.11%) Ubuntu
Processes & Methodologies
1 1,562 (43.52%) Problem-Solving
2 433 (12.06%) Customer Experience
3 373 (10.39%) ITIL
4 308 (8.58%) Service Delivery
5 294 (8.19%) Coaching
6 243 (6.77%) Continuous Improvement
6 243 (6.77%) CRM
7 217 (6.05%) Business Development
8 188 (5.24%) ITSM
9 184 (5.13%) Time Management
10 181 (5.04%) Agile
11 179 (4.99%) Cybersecurity
12 178 (4.96%) Business Enablement
13 171 (4.76%) Service Management
14 167 (4.65%) Project Management
15 149 (4.15%) Mentoring
16 148 (4.12%) Roadmaps
17 133 (3.71%) Change Management
18 129 (3.59%) Decision-Making
19 125 (3.48%) Business Intelligence
Programming Languages
1 163 (4.54%) SQL
2 78 (2.17%) PowerShell
3 77 (2.15%) C#
4 70 (1.95%) JavaScript
5 41 (1.14%) Python
6 26 (0.72%) Java
7 20 (0.56%) Progress 4GL
8 10 (0.28%) R
8 10 (0.28%) T-SQL
9 9 (0.25%) Kotlin
9 9 (0.25%) PHP
9 9 (0.25%) PL/SQL
9 9 (0.25%) TypeScript
10 8 (0.22%) Bash
10 8 (0.22%) VB.NET
10 8 (0.22%) VBA
11 3 (0.084%) C
12 2 (0.056%) C++
12 2 (0.056%) Perl
12 2 (0.056%) VB
Qualifications
1 349 (9.72%) Degree
2 154 (4.29%) Microsoft Certification
3 123 (3.43%) DBS Check
4 116 (3.23%) Security Cleared
5 93 (2.59%) NVQ Level 4
6 84 (2.34%) SC Cleared
7 60 (1.67%) A+ Certification
7 60 (1.67%) Cisco Certification
8 53 (1.48%) CCNA
9 44 (1.23%) Network+ Certification
10 28 (0.78%) Azure Certification
10 28 (0.78%) Computer Science Degree
11 25 (0.70%) MCITP
12 23 (0.64%) JNCIA
13 22 (0.61%) Master's Degree
14 20 (0.56%) ITIL Certification
15 17 (0.47%) DV Cleared
16 16 (0.45%) MCSA
17 15 (0.42%) CCNP
18 14 (0.39%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 251 (6.99%) SLA
2 57 (1.59%) QA
3 46 (1.28%) GDPR
4 40 (1.11%) ISO/IEC 27001
5 25 (0.70%) Cyber Essentials
5 25 (0.70%) Sarbanes-Oxley
6 22 (0.61%) Data Quality
7 17 (0.47%) Accessibility
8 15 (0.42%) ISO 9001
9 11 (0.31%) GxP
10 9 (0.25%) NIST
11 8 (0.22%) Actionable Recommendations
12 7 (0.20%) GRC
13 6 (0.17%) PMO
14 5 (0.14%) Automotive SPICE
14 5 (0.14%) HIPAA
14 5 (0.14%) ISO 26262
14 5 (0.14%) PCI DSS
15 3 (0.084%) ISO 14001
15 3 (0.084%) PMBOK
System Software
1 476 (13.26%) Active Directory
2 112 (3.12%) VMware Infrastructure
3 98 (2.73%) Hyper-V
4 37 (1.03%) Virtual Desktop
5 16 (0.45%) VMware ESXi
6 15 (0.42%) Virtual Machines
7 12 (0.33%) Firmware
8 9 (0.25%) vSphere
9 6 (0.17%) Virtual Servers
9 6 (0.17%) XenApp
10 5 (0.14%) Docker
10 5 (0.14%) VMware NSX
11 4 (0.11%) BitLocker
12 2 (0.056%) XenDesktop
13 1 (0.028%) Embedded Firmware
13 1 (0.028%) RACF
13 1 (0.028%) Snort
13 1 (0.028%) VirtualBox
Systems Management
1 124 (3.46%) Microsoft Intune
2 50 (1.39%) SCCM
3 19 (0.53%) Single Sign-On
4 17 (0.47%) Jamf Pro
5 13 (0.36%) vCenter Server
6 12 (0.33%) Ansible
7 7 (0.20%) Grafana
7 7 (0.20%) Puppet
7 7 (0.20%) SCOM
7 7 (0.20%) SmoothWall
7 7 (0.20%) Terraform
7 7 (0.20%) WSUS
8 6 (0.17%) Proxmox
9 5 (0.14%) Active Directory Federation Services
9 5 (0.14%) AirWatch
9 5 (0.14%) Autotask
9 5 (0.14%) EMC NetWorker
9 5 (0.14%) Functional Safety
9 5 (0.14%) ZABBIX
10 4 (0.11%) Systems Management Server (SMS)
Vendors
1 1,041 (29.01%) Microsoft
2 940 (26.19%) BT
3 153 (4.26%) VMware
4 147 (4.10%) Cisco
5 114 (3.18%) YouTube
6 105 (2.93%) ServiceNow
7 69 (1.92%) Apple
8 58 (1.62%) Oracle
9 51 (1.42%) Google
9 51 (1.42%) SAP
10 48 (1.34%) Citrix
11 45 (1.25%) Meraki
12 44 (1.23%) Salesforce
13 38 (1.06%) Fortinet
14 34 (0.95%) Dell
15 32 (0.89%) Veeam
16 27 (0.75%) NetApp
17 26 (0.72%) HP
18 22 (0.61%) Intel
19 21 (0.59%) Sage