Customer Service
UK

The following table provides summary statistics for permanent job vacancies with a requirement for Customer Service skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Service over the 6 months to 29 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
29 May 2024
Same period 2023 Same period 2022
Rank 30 52 69
Rank change year-on-year +22 +17 -13
Permanent jobs citing Customer Service 6,502 5,399 8,592
As % of all permanent jobs advertised in the UK 6.30% 5.56% 5.16%
As % of the Processes & Methodologies category 7.48% 5.82% 5.38%
Number of salaries quoted 4,713 3,265 4,606
10th Percentile £22,500 £23,750 £22,500
25th Percentile £25,250 £28,000 £26,750
Median annual salary (50th Percentile) £32,000 £35,000 £37,500
Median % change year-on-year -8.57% -6.67% +2.93%
75th Percentile £47,500 £55,750 £55,000
90th Percentile £63,750 £71,250 £67,500
UK excluding London median annual salary £30,000 £33,500 £35,000
% change year-on-year -10.45% -4.29% +4.48%

All Process and Methodology Skills
UK

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 86,886 92,843 159,778
As % of all permanent jobs advertised in the UK 84.13% 95.56% 95.90%
Number of salaries quoted 60,763 54,795 82,800
10th Percentile £29,250 £34,000 £33,500
25th Percentile £40,000 £45,000 £43,750
Median annual salary (50th Percentile) £55,000 £60,899 £60,000
Median % change year-on-year -9.69% +1.50% +9.09%
75th Percentile £72,500 £81,250 £80,000
90th Percentile £92,500 £100,000 £96,250
UK excluding London median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% +9.38%

Customer Service
Job Vacancy Trend

Job postings citing Customer Service as a proportion of all IT jobs advertised.

Job vacancy trend for Customer Service in the UK

Customer Service
Salary Trend

3-month moving average salary quoted in jobs citing Customer Service.

Salary trend for Customer Service in the UK

Customer Service
Salary Histogram

Salary distribution for jobs citing Customer Service over the 6 months to 29 May 2024.

Salary histogram for Customer Service in the UK

Customer Service
Top 19 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the UK over the 6 months to 29 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +27 5,874 £32,000 -8.57% 2,861
UK excluding London +15 5,426 £30,000 -10.45% 2,478
Work from Home +15 1,573 £39,500 -7.49% 822
South East +10 1,392 £30,000 -10.45% 602
Midlands +35 1,231 £29,000 -22.67% 442
North of England +36 1,178 £30,147 -2.75% 644
London -8 869 £43,000 +1.18% 530
West Midlands +33 837 £29,250 -26.88% 242
North West +26 610 £30,292 -2.28% 345
South West +7 591 £30,000 -7.69% 344
East of England +18 589 £29,000 -6.45% 337
Yorkshire +43 439 £30,500 -6.15% 228
East Midlands +27 388 £29,000 -6.45% 200
Scotland -51 272 £37,500 -6.25% 151
Wales +25 138 £28,000 -9.68% 63
North East +4 129 £29,500 -26.25% 78
Northern Ireland -18 25 £30,000 -40.00% 40
Isle of Man - 8 £37,000 - 3
Channel Islands +1 4 £85,000 +142.86%

Customer Service
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 413 (6.35%) SharePoint
2 356 (5.48%) Microsoft Exchange
3 52 (0.80%) CMS
4 51 (0.78%) IIS
5 44 (0.68%) nginx
6 43 (0.66%) Confluence
7 36 (0.55%) Camunda
8 15 (0.23%) WordPress
9 12 (0.18%) SAS
10 10 (0.15%) Apache
10 10 (0.15%) Oracle SOA Suite
11 8 (0.12%) Anypoint
11 8 (0.12%) Appian
11 8 (0.12%) Exchange Server 2013
11 8 (0.12%) Moodle
11 8 (0.12%) WebSphere
12 5 (0.077%) ArcGIS
12 5 (0.077%) Exchange Server 2010
13 4 (0.062%) Blackberry Enterprise Server
13 4 (0.062%) Tomcat
Applications
1 1,221 (18.78%) Microsoft Office
2 504 (7.75%) Microsoft Excel
3 88 (1.35%) Microsoft PowerPoint
4 58 (0.89%) Spreadsheet
5 22 (0.34%) Microsoft Project
6 18 (0.28%) Trello
7 17 (0.26%) MS Visio
8 8 (0.12%) Photoshop
9 7 (0.11%) Adobe Creative Suite
10 6 (0.092%) LightWave 3D
11 5 (0.077%) AutoCAD
12 4 (0.062%) Adobe Illustrator
12 4 (0.062%) Chatbot
12 4 (0.062%) EPLAN
13 3 (0.046%) InDesign
14 2 (0.031%) SOLIDWORKS
15 1 (0.015%) Adobe Premiere
15 1 (0.015%) MicroStation
Business Applications
1 170 (2.61%) Dynamics CRM
2 38 (0.58%) NEC Housing
3 22 (0.34%) Salesforce CRM
4 21 (0.32%) SAP S/4HANA
5 18 (0.28%) NetSuite
5 18 (0.28%) Sage 200
6 16 (0.25%) iTrent
7 14 (0.22%) Remedy ITSM
8 13 (0.20%) Dynamics NAV
8 13 (0.20%) Infor SunSystems
9 12 (0.18%) Unit4 Business World
10 11 (0.17%) Dynamics AX
11 10 (0.15%) Shopify
12 9 (0.14%) SAP HR
13 7 (0.11%) Oracle General Ledger
13 7 (0.11%) Oracle Receivables
14 6 (0.092%) Elite 3E
14 6 (0.092%) Oracle Subledger Accounting
14 6 (0.092%) Sage CRM
14 6 (0.092%) SAP ERP
Cloud Services
1 1,476 (22.70%) Microsoft 365
2 951 (14.63%) Azure
3 276 (4.24%) Power Platform
4 260 (4.00%) Entra ID
5 239 (3.68%) Dynamics 365
6 184 (2.83%) AWS
7 167 (2.57%) Power Automate
8 142 (2.18%) SaaS
9 115 (1.77%) PowerApps
10 102 (1.57%) OneDrive
11 82 (1.26%) Azure DevOps
12 55 (0.85%) Mimecast
13 51 (0.78%) OpenShift
14 45 (0.69%) GCP
15 44 (0.68%) IBM Cloud
16 42 (0.65%) Serverless
17 39 (0.60%) Cloud Computing
18 38 (0.58%) Azure Logic Apps
18 38 (0.58%) WhatsApp
19 30 (0.46%) Google Workspace
Communications & Networking
1 447 (6.87%) Firewall
2 287 (4.41%) DNS
3 262 (4.03%) LAN
4 251 (3.86%) TCP/IP
5 234 (3.60%) WAN
6 223 (3.43%) DHCP
7 214 (3.29%) VPN
8 199 (3.06%) Wi-Fi
9 176 (2.71%) Internet
10 173 (2.66%) Wireless
11 132 (2.03%) VoIP
12 92 (1.41%) VLAN
13 86 (1.32%) Intranet
14 81 (1.25%) Network Security
15 78 (1.20%) Remote Desktop
16 58 (0.89%) MPLS
17 51 (0.78%) Broadband
17 51 (0.78%) SAN
18 44 (0.68%) OSPF
18 44 (0.68%) WLAN
Database & Business Intelligence
1 269 (4.14%) SQL Server
2 158 (2.43%) Power BI
3 66 (1.02%) Oracle Database
4 65 (1.00%) SQL Server Integration Services
5 55 (0.85%) MySQL
6 48 (0.74%) MongoDB
7 47 (0.72%) SQL Server Reporting Services
8 39 (0.60%) Amazon RDS
9 34 (0.52%) PostgreSQL
10 32 (0.49%) Relational Database
10 32 (0.49%) SQL Server Analysis Services
11 25 (0.38%) Oracle Database 12c
12 21 (0.32%) BusinessObjects
12 21 (0.32%) GIS
13 19 (0.29%) Data Warehouse
14 15 (0.23%) Azure SQL Database
15 13 (0.20%) Data Lake
16 12 (0.18%) NoSQL
17 11 (0.17%) MariaDB
17 11 (0.17%) Tableau
Development Applications
1 127 (1.95%) JIRA
2 54 (0.83%) Git
3 28 (0.43%) Jasmine
3 28 (0.43%) Karma Test Runner
4 22 (0.34%) Jenkins
5 14 (0.22%) Visual Studio
6 13 (0.20%) Robot Framework
7 12 (0.18%) IBM UrbanCode
8 8 (0.12%) Maven
8 8 (0.12%) MSI
9 7 (0.11%) AdminStudio
10 6 (0.092%) InstallShield
10 6 (0.092%) Mercurial
10 6 (0.092%) SQL Server Management Studio (SSMS)
11 5 (0.077%) PowerBuilder
11 5 (0.077%) webpack
12 3 (0.046%) GCC
12 3 (0.046%) Moq
12 3 (0.046%) Selenium
12 3 (0.046%) Subversion
General
1 3,210 (49.37%) Social Skills
2 994 (15.29%) Finance
3 933 (14.35%) Analytical Skills
4 714 (10.98%) Organisational Skills
5 580 (8.92%) Retail
6 398 (6.12%) Inclusion and Diversity
7 308 (4.74%) Legal
8 294 (4.52%) Telecoms
9 292 (4.49%) Marketing
10 252 (3.88%) Public Sector
11 230 (3.54%) Military
12 209 (3.21%) Law
13 168 (2.58%) Manufacturing
14 162 (2.49%) Presentation Skills
15 161 (2.48%) Influencing Skills
16 141 (2.17%) Billing
17 136 (2.09%) Banking
18 113 (1.74%) Local Government
19 92 (1.41%) Back Office
20 90 (1.38%) Documentation Skills
Job Titles
1 1,064 (16.36%) Analyst
2 829 (12.75%) IT Support
3 554 (8.52%) Support Engineer
4 441 (6.78%) Senior
5 364 (5.60%) IT Engineer
6 335 (5.15%) Lead
7 333 (5.12%) Support Analyst
8 322 (4.95%) Administrator
9 319 (4.91%) IT Technician
10 312 (4.80%) Service Analyst
11 299 (4.60%) Consultant
12 294 (4.52%) Technical Support
13 291 (4.48%) Support Technician
14 281 (4.32%) Service Desk Analyst
15 277 (4.26%) IT Support Engineer
16 271 (4.17%) 1st Line Support
17 248 (3.81%) Graduate
18 238 (3.66%) IT Analyst
19 236 (3.63%) Developer
20 229 (3.52%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 174 (2.68%) .NET
2 102 (1.57%) HTML
3 86 (1.32%) CSS
4 77 (1.18%) JSON
4 77 (1.18%) React
4 77 (1.18%) XML
5 52 (0.80%) AngularJS
5 52 (0.80%) Node.js
6 50 (0.77%) ASP.NET
6 50 (0.77%) REST
6 50 (0.77%) Web Services
7 38 (0.58%) SOAP
8 36 (0.55%) KeystoneJS
8 36 (0.55%) Swagger
9 33 (0.51%) HTML5 Canvas
9 33 (0.51%) Sass
10 28 (0.43%) RxJS
10 28 (0.43%) XML Schema
11 24 (0.37%) .NET Core
12 20 (0.31%) EDI
Miscellaneous
1 551 (8.47%) Self-Motivation
2 380 (5.84%) Onboarding
3 355 (5.46%) Driving Licence
4 293 (4.51%) Management Information System
5 145 (2.23%) Video Conferencing
6 142 (2.18%) Data Centre
7 109 (1.68%) Digital Signage
8 90 (1.38%) Smartphone
9 89 (1.37%) Video\Live Streaming
10 81 (1.25%) Social Media
11 79 (1.22%) Product Ownership
12 68 (1.05%) CCTV
13 63 (0.97%) EPoS
14 62 (0.95%) e-Learning
15 58 (0.89%) Replication
16 57 (0.88%) Public Cloud
17 54 (0.83%) Enterprise Software
18 53 (0.82%) Blockchain
18 53 (0.82%) Hybrid Cloud
19 50 (0.77%) NHS
Operating Systems
1 1,474 (22.67%) Windows
2 529 (8.14%) Windows Server
3 473 (7.27%) Windows 10
4 227 (3.49%) Linux
5 146 (2.25%) Apple iOS
6 143 (2.20%) Android
7 127 (1.95%) Mac OS
8 110 (1.69%) Windows Server 2019
9 105 (1.61%) Windows Server 2016
10 86 (1.32%) Windows Server 2012
11 80 (1.23%) Windows 7
12 64 (0.98%) Unix
13 36 (0.55%) Mac OS X
14 26 (0.40%) Windows 8
15 24 (0.37%) Windows Server 2008
16 23 (0.35%) Red Hat Enterprise Linux
17 21 (0.32%) CentOS
18 18 (0.28%) VyOS
19 17 (0.26%) VMS
20 13 (0.20%) Windows Vista
Processes & Methodologies
1 1,803 (27.73%) Problem-Solving
2 925 (14.23%) ITIL
3 716 (11.01%) Continuous Improvement
4 567 (8.72%) Customer Experience
5 540 (8.31%) Project Management
6 536 (8.24%) Agile
7 486 (7.47%) Service Delivery
8 471 (7.24%) CRM
9 424 (6.52%) Service Management
10 396 (6.09%) Logistics
11 395 (6.08%) Time Management
12 372 (5.72%) Process Improvement
13 361 (5.55%) Mentoring
14 331 (5.09%) ITSM
15 323 (4.97%) Data Analysis
16 304 (4.68%) Project Delivery
17 288 (4.43%) Mathematics
18 286 (4.40%) Line Management
19 269 (4.14%) Decision-Making
20 267 (4.11%) Coaching
Programming Languages
1 464 (7.14%) SQL
2 234 (3.60%) JavaScript
3 218 (3.35%) C#
4 149 (2.29%) PowerShell
5 115 (1.77%) Java
6 102 (1.57%) Python
7 66 (1.02%) T-SQL
8 55 (0.85%) TypeScript
9 49 (0.75%) Bash
10 42 (0.65%) PHP
10 42 (0.65%) VB
11 39 (0.60%) VB.NET
12 38 (0.58%) C++
13 36 (0.55%) Lua
14 28 (0.43%) VB6
15 24 (0.37%) R
16 19 (0.29%) C
17 18 (0.28%) PL/SQL
18 16 (0.25%) Groovy
19 11 (0.17%) Perl
Qualifications
1 1,164 (17.90%) Degree
2 337 (5.18%) DBS Check
3 332 (5.11%) Security Cleared
4 274 (4.21%) Microsoft Certification
5 150 (2.31%) Cisco Certification
6 139 (2.14%) A+ Certification
7 125 (1.92%) SC Cleared
8 120 (1.85%) MCP
9 112 (1.72%) CCNA
10 107 (1.65%) DV Cleared
11 100 (1.54%) Computer Science Degree
12 78 (1.20%) ITIL Certification
13 68 (1.05%) Master's Degree
14 63 (0.97%) Azure Certification
15 61 (0.94%) Network+ Certification
16 59 (0.91%) HNC
17 54 (0.83%) MCSE
18 45 (0.69%) ITIL Foundation Certificate
19 43 (0.66%) BPSS Clearance
20 40 (0.62%) CCNP
Quality Assurance & Compliance
1 693 (10.66%) SLA
2 162 (2.49%) GDPR
3 160 (2.46%) QA
4 103 (1.58%) ISO/IEC 27001
5 58 (0.89%) Cyber Essentials
6 57 (0.88%) Accessibility
7 45 (0.69%) ISO 9001
8 27 (0.42%) Data Quality
9 24 (0.37%) PMO
10 14 (0.22%) NIST
11 11 (0.17%) Sarbanes-Oxley
12 9 (0.14%) Cyber Essentials PLUS
12 9 (0.14%) NEBOSH
12 9 (0.14%) PCI DSS
13 6 (0.092%) Disclosure Scotland
13 6 (0.092%) GAAP
13 6 (0.092%) IFRS
13 6 (0.092%) ISO 14001
14 5 (0.077%) COSHH
14 5 (0.077%) NCSC
System Software
1 1,061 (16.32%) Active Directory
2 233 (3.58%) VMware Infrastructure
3 231 (3.55%) Hyper-V
4 64 (0.98%) Docker
4 64 (0.98%) Firmware
5 41 (0.63%) vSphere
6 34 (0.52%) Virtual Desktop
7 30 (0.46%) VMware ESXi
8 21 (0.32%) Virtual Machines
9 20 (0.31%) Virtual Servers
10 19 (0.29%) Terminal Services
11 18 (0.28%) XenApp
12 17 (0.26%) XenDesktop
13 12 (0.18%) KVM
13 12 (0.18%) VMware Workstation
14 7 (0.11%) Microsoft App-V
15 4 (0.062%) Microsoft Virtual Server
15 4 (0.062%) vCloud
16 3 (0.046%) VMware Server
17 2 (0.031%) Terminal Server
Systems Management
1 233 (3.58%) Microsoft Intune
2 151 (2.32%) SCCM
3 50 (0.77%) WSUS
4 49 (0.75%) Kubernetes
5 35 (0.54%) Ansible
6 28 (0.43%) Terraform
7 19 (0.29%) FortiGate
8 16 (0.25%) AirWatch
8 16 (0.25%) Progress Chef
9 15 (0.23%) Jamf Pro
10 14 (0.22%) Autotask
11 12 (0.18%) Sysprep
12 10 (0.15%) Active Directory Federation Services
12 10 (0.15%) vCenter Server
13 9 (0.14%) Failover Clustering
13 9 (0.14%) Nagios
14 8 (0.12%) Icinga
14 8 (0.12%) Nessus
14 8 (0.12%) SmoothWall
15 7 (0.11%) Single Sign-On
Vendors
1 2,360 (36.30%) Microsoft
2 360 (5.54%) VMware
3 270 (4.15%) Cisco
4 154 (2.37%) ServiceNow
5 153 (2.35%) SAP
6 142 (2.18%) Citrix
7 136 (2.09%) Oracle
8 126 (1.94%) Apple
9 116 (1.78%) Dell
10 112 (1.72%) IBM
11 95 (1.46%) Fortinet
12 92 (1.41%) Google
13 91 (1.40%) HP
14 85 (1.31%) Salesforce
15 64 (0.98%) Veeam
16 63 (0.97%) Red Hat
17 61 (0.94%) Sophos
18 60 (0.92%) Juniper
19 55 (0.85%) NetApp
20 51 (0.78%) NEC