Customer Service Jobs

Customer Service
UK

The table below provides summary statistics for permanent job vacancies requiring Customer Service skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Customer Service over the 6 months leading up to 30 April 2025, comparing them to the same period in the previous two years.

6 months to
30 Apr 2025
Same period 2024 Same period 2023
Rank 30 30 52
Rank change year-on-year 0 +22 +14
Permanent jobs citing Customer Service 3,373 6,325 5,822
As % of all permanent jobs advertised in the UK 6.47% 6.43% 5.60%
As % of the Processes & Methodologies category 6.93% 7.48% 5.85%
Number of salaries quoted 2,053 4,723 3,489
10th Percentile £23,504 £22,500 £23,750
25th Percentile £25,087 £25,500 £27,750
Median annual salary (50th Percentile) £31,500 £32,000 £35,500
Median % change year-on-year -1.56% -9.86% -5.33%
75th Percentile £45,000 £47,500 £56,000
90th Percentile £63,750 £65,000 £71,250
UK excluding London median annual salary £29,000 £30,000 £32,500
% change year-on-year -3.33% -7.69% -7.14%

All Process and Methodology Skills
UK

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 48,641 84,574 99,457
As % of all permanent jobs advertised in the UK 93.26% 86.00% 95.63%
Number of salaries quoted 26,531 59,798 58,397
10th Percentile £30,580 £29,000 £34,000
25th Percentile £42,500 £40,000 £45,000
Median annual salary (50th Percentile) £57,500 £55,000 £61,500
Median % change year-on-year +4.55% -10.57% +2.50%
75th Percentile £76,250 £72,500 £82,500
90th Percentile £98,750 £92,500 £100,000
UK excluding London median annual salary £52,500 £50,000 £55,000
% change year-on-year +5.00% -9.09% +4.76%

Customer Service
Job Vacancy Trend

Job postings citing Customer Service as a proportion of all IT jobs advertised.

Job vacancy trend for Customer Service in the UK

Customer Service
Salary Trend

3-month moving average salary quoted in jobs citing Customer Service.

Salary trend for Customer Service in the UK

Customer Service
Salary Histogram

Salary distribution for jobs citing Customer Service over the 6 months to 30 April 2025.

Salary histogram for Customer Service in the UK

Customer Service
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the UK over the 6 months to 30 April 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -4 2,889 £31,500 -1.56% 2,310
UK excluding London +6 2,796 £29,000 -3.33% 1,675
Work from Home +36 1,325 £28,500 -27.85% 848
North of England 0 802 £26,500 -14.52% 447
South East -13 548 £32,000 +6.67% 415
London -14 460 £42,500 - 830
North West -17 431 £25,103 -22.16% 231
Midlands -18 412 £28,500 -3.39% 289
South West +17 352 £31,500 +0.80% 195
East of England -2 307 £32,533 +13.16% 173
Yorkshire +4 241 £29,000 -6.45% 173
East Midlands -2 210 £27,500 -5.17% 133
West Midlands -39 201 £29,750 -0.83% 151
Wales +16 181 £25,087 -16.77% 71
Scotland +54 167 £26,968 -26.39% 113
North East +17 130 £25,087 -14.96% 51
Northern Ireland +38 29 £23,504 -21.65% 15

Customer Service
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 204 (6.05%) SharePoint
2 173 (5.13%) Microsoft Exchange
3 24 (0.71%) Confluence
4 21 (0.62%) IBM Domino
5 17 (0.50%) OpenEdge
6 15 (0.44%) IIS
7 8 (0.24%) Camunda
7 8 (0.24%) nginx
8 7 (0.21%) Apache
8 7 (0.21%) WordPress
9 6 (0.18%) Exchange Server 2010
9 6 (0.18%) Exchange Server 2013
10 5 (0.15%) Tomcat
11 3 (0.089%) CMS
12 2 (0.059%) BizTalk Server
12 2 (0.059%) Skype for Business
12 2 (0.059%) Umbraco
13 1 (0.030%) Exchange Server 2003
13 1 (0.030%) Exchange Server 2007
13 1 (0.030%) Oracle SOA Suite
Applications
1 460 (13.64%) Microsoft Office
2 302 (8.95%) Microsoft Excel
3 78 (2.31%) Microsoft PowerPoint
4 17 (0.50%) Trello
5 7 (0.21%) Chatbot
6 5 (0.15%) Adobe Creative Suite
6 5 (0.15%) Microsoft Project
6 5 (0.15%) MS Visio
6 5 (0.15%) Spreadsheet
7 3 (0.089%) InDesign
8 2 (0.059%) Adobe Illustrator
8 2 (0.059%) Adobe XD
8 2 (0.059%) AutoCAD
8 2 (0.059%) FrameMaker
8 2 (0.059%) MadCap Flare
8 2 (0.059%) Photoshop
9 1 (0.030%) Acrobat
Business Applications
1 73 (2.16%) Dynamics CRM
2 18 (0.53%) Dynamics AX
3 10 (0.30%) Dynamics NAV
4 8 (0.24%) Infor M3
4 8 (0.24%) Remedy ITSM
5 5 (0.15%) SAP ERP
6 4 (0.12%) NetSuite
7 3 (0.089%) Elite 3E
7 3 (0.089%) Fidessa
7 3 (0.089%) Oracle Applications
7 3 (0.089%) Oracle EBS
7 3 (0.089%) Sage 200
7 3 (0.089%) SAP S/4HANA
7 3 (0.089%) Shopify
8 2 (0.059%) Adobe Campaign
8 2 (0.059%) Carpe Diem
8 2 (0.059%) Magento
8 2 (0.059%) PeopleSoft Financials
8 2 (0.059%) Sage X3
8 2 (0.059%) Workday HCM
Cloud Services
1 612 (18.14%) Microsoft 365
2 433 (12.84%) Azure
3 176 (5.22%) Power Platform
4 142 (4.21%) Entra ID
5 130 (3.85%) Dynamics 365
6 120 (3.56%) SaaS
7 87 (2.58%) AWS
8 78 (2.31%) Power Automate
9 74 (2.19%) OneDrive
10 71 (2.10%) PowerApps
11 38 (1.13%) Cloud Computing
12 36 (1.07%) Azure DevOps
13 23 (0.68%) IBM Cloud
14 19 (0.56%) Azure Logic Apps
14 19 (0.56%) Google Workspace
15 18 (0.53%) Azure Data Factory
16 16 (0.47%) IaaS
16 16 (0.47%) PaaS
17 15 (0.44%) Mimecast
18 12 (0.36%) Azure Monitor
Communications & Networking
1 688 (20.40%) Broadband
2 182 (5.40%) Firewall
3 156 (4.62%) DNS
4 117 (3.47%) DHCP
5 112 (3.32%) LAN
6 110 (3.26%) WAN
7 94 (2.79%) VPN
8 78 (2.31%) TCP/IP
9 77 (2.28%) Wi-Fi
10 74 (2.19%) VoIP
11 48 (1.42%) VLAN
12 44 (1.30%) 5G
13 43 (1.27%) 4G
13 43 (1.27%) Internet
14 38 (1.13%) Wireless
15 37 (1.10%) Remote Desktop
16 25 (0.74%) Network Security
17 22 (0.65%) SSL
18 17 (0.50%) SAN
19 15 (0.44%) Cisco IOS
Database & Business Intelligence
1 106 (3.14%) SQL Server
2 98 (2.91%) Power BI
3 27 (0.80%) Relational Database
4 24 (0.71%) Data Warehouse
5 22 (0.65%) SQL Server Reporting Services
6 20 (0.59%) Tableau
7 19 (0.56%) SQL Server Integration Services
8 18 (0.53%) PostgreSQL
9 14 (0.42%) MS Access
10 9 (0.27%) Data Lake
10 9 (0.27%) Star Schema
11 8 (0.24%) MongoDB
11 8 (0.24%) Oracle Database
12 7 (0.21%) Azure SQL Database
12 7 (0.21%) DB2
12 7 (0.21%) Oracle Reports
13 5 (0.15%) RDBMS
14 3 (0.089%) Amazon RDS
14 3 (0.089%) Big Data
14 3 (0.089%) NoSQL
Development Applications
1 71 (2.10%) JIRA
2 35 (1.04%) Git
3 15 (0.44%) Maven
4 10 (0.30%) Visual Studio
5 9 (0.27%) SQL Server Management Studio (SSMS)
6 7 (0.21%) NDoc
6 7 (0.21%) Oracle Forms
7 3 (0.089%) GitLab
7 3 (0.089%) Jenkins
8 2 (0.059%) LabVIEW
9 1 (0.030%) Artifactory
9 1 (0.030%) Bitbucket
9 1 (0.030%) Jasmine
9 1 (0.030%) Karma Test Runner
9 1 (0.030%) SonarQube
9 1 (0.030%) Sonatype Nexus
9 1 (0.030%) Visual Studio Code
General
1 1,142 (33.86%) Social Skills
2 738 (21.88%) Banking
3 571 (16.93%) Games
4 466 (13.82%) Finance
5 287 (8.51%) Analytical Skills
6 203 (6.02%) Retail
7 153 (4.54%) Manufacturing
8 143 (4.24%) Telecoms
9 140 (4.15%) Marketing
10 139 (4.12%) Organisational Skills
11 121 (3.59%) Inclusion and Diversity
12 95 (2.82%) Legal
13 86 (2.55%) Law
14 85 (2.52%) Electronics
15 82 (2.43%) Public Sector
16 76 (2.25%) Presentation Skills
17 48 (1.42%) Billing
18 32 (0.95%) Local Government
19 24 (0.71%) Pharmaceutical
20 19 (0.56%) Military
Job Titles
1 608 (18.03%) Customer Service Advisor
2 454 (13.46%) Analyst
3 356 (10.55%) IT Support
4 251 (7.44%) Support Engineer
5 217 (6.43%) Technical Support
6 175 (5.19%) Support Technician
7 158 (4.68%) Support Analyst
8 155 (4.60%) 2nd Line Support
9 151 (4.48%) Service Analyst
10 149 (4.42%) Senior
11 142 (4.21%) 1st Line Support
12 137 (4.06%) IT Engineer
13 134 (3.97%) Developer
14 114 (3.38%) IT Analyst
15 105 (3.11%) Business Manager
16 99 (2.94%) Development Manager
17 98 (2.91%) IT Support Engineer
18 96 (2.85%) Business Development Manager
19 95 (2.82%) Lead
20 91 (2.70%) Service Desk Analyst
Libraries, Frameworks & Software Standards
1 56 (1.66%) .NET
2 30 (0.89%) HTML
3 28 (0.83%) CSS
4 22 (0.65%) .NET Framework
5 20 (0.59%) ASP.NET
5 20 (0.59%) XML
6 17 (0.50%) React
7 16 (0.47%) SAPUI5
8 15 (0.44%) REST
8 15 (0.44%) SOAP
9 14 (0.42%) 802.1X
10 13 (0.39%) EDI
10 13 (0.39%) Web Services
11 12 (0.36%) JSON
12 11 (0.33%) HTML5
13 10 (0.30%) Middleware
14 8 (0.24%) KeystoneJS
14 8 (0.24%) Node.js
14 8 (0.24%) SPFx
14 8 (0.24%) Swagger
Miscellaneous
1 212 (6.29%) Self-Motivation
2 125 (3.71%) Driving Licence
3 105 (3.11%) Management Information System
4 97 (2.88%) Onboarding
5 64 (1.90%) Data Centre
6 62 (1.84%) Social Media
7 46 (1.36%) Mobile App
8 36 (1.07%) Hybrid Cloud
9 34 (1.01%) Video Conferencing
10 29 (0.86%) Data Protection Act
11 27 (0.80%) EPoS
12 25 (0.74%) Blockchain
13 23 (0.68%) e-Learning
14 21 (0.62%) CCTV
14 21 (0.62%) Learning Management System
15 20 (0.59%) CMDB
16 18 (0.53%) Product Ownership
17 17 (0.50%) Hackathon
18 14 (0.42%) IoT
18 14 (0.42%) Legacy Applications
Operating Systems
1 715 (21.20%) Windows
2 245 (7.26%) Windows Server
3 126 (3.74%) Windows 10
4 123 (3.65%) Mac OS
5 116 (3.44%) Linux
6 73 (2.16%) Android
7 55 (1.63%) Apple iOS
8 31 (0.92%) Unix
9 26 (0.77%) Red Hat Enterprise Linux
9 26 (0.77%) Windows 7
10 25 (0.74%) Windows Server 2016
11 17 (0.50%) Windows Vista
12 16 (0.47%) Windows Server 2012
12 16 (0.47%) Windows Server 2019
13 15 (0.44%) Solaris
14 14 (0.42%) Windows Server 2008
15 12 (0.36%) zOS
16 8 (0.24%) Mac OS X
17 6 (0.18%) AIX
18 4 (0.12%) Ubuntu
Processes & Methodologies
1 1,351 (40.05%) Problem-Solving
2 421 (12.48%) Customer Experience
3 372 (11.03%) ITIL
4 302 (8.95%) Service Delivery
5 287 (8.51%) Continuous Improvement
6 250 (7.41%) Coaching
7 221 (6.55%) CRM
8 202 (5.99%) Agile
9 188 (5.57%) ITSM
10 185 (5.48%) Business Development
11 177 (5.25%) Service Management
12 175 (5.19%) Cybersecurity
13 167 (4.95%) Mentoring
14 160 (4.74%) Time Management
15 157 (4.65%) Roadmaps
16 155 (4.60%) Project Management
17 154 (4.57%) Business Enablement
18 139 (4.12%) Process Improvement
19 128 (3.79%) Stakeholder Management
20 127 (3.77%) DevOps
Programming Languages
1 158 (4.68%) SQL
2 95 (2.82%) C#
3 93 (2.76%) JavaScript
4 81 (2.40%) PowerShell
5 53 (1.57%) Java
6 48 (1.42%) Python
7 22 (0.65%) Progress 4GL
8 17 (0.50%) Kotlin
9 13 (0.39%) T-SQL
10 12 (0.36%) TypeScript
11 10 (0.30%) PL/SQL
12 9 (0.27%) PHP
13 8 (0.24%) Bash
13 8 (0.24%) Lua
13 8 (0.24%) R
13 8 (0.24%) VB.NET
14 4 (0.12%) VBA
15 3 (0.089%) C
15 3 (0.089%) VB
16 2 (0.059%) C++
Qualifications
1 412 (12.21%) Degree
2 161 (4.77%) Microsoft Certification
3 131 (3.88%) Security Cleared
4 121 (3.59%) DBS Check
5 93 (2.76%) NVQ Level 4
6 75 (2.22%) SC Cleared
7 68 (2.02%) A+ Certification
8 59 (1.75%) Cisco Certification
9 52 (1.54%) CCNA
9 52 (1.54%) Network+ Certification
10 29 (0.86%) Azure Certification
11 28 (0.83%) Master's Degree
12 26 (0.77%) Computer Science Degree
13 22 (0.65%) MCITP
14 20 (0.59%) DV Cleared
14 20 (0.59%) ITIL Certification
15 17 (0.50%) ACCA
15 17 (0.50%) JNCIA
15 17 (0.50%) MCSA
15 17 (0.50%) PhD
Quality Assurance & Compliance
1 233 (6.91%) SLA
2 62 (1.84%) QA
3 44 (1.30%) GDPR
4 40 (1.19%) Sarbanes-Oxley
5 37 (1.10%) ISO/IEC 27001
6 33 (0.98%) Data Quality
7 25 (0.74%) Cyber Essentials
8 18 (0.53%) Accessibility
9 14 (0.42%) ISO 9001
10 11 (0.33%) GxP
11 10 (0.30%) NIST
12 6 (0.18%) Actionable Recommendations
12 6 (0.18%) GRC
12 6 (0.18%) PMO
13 5 (0.15%) HIPAA
13 5 (0.15%) PCI DSS
14 4 (0.12%) Automotive SPICE
14 4 (0.12%) ISO 26262
15 3 (0.089%) Government Security Classifications
15 3 (0.089%) PMBOK
System Software
1 473 (14.02%) Active Directory
2 108 (3.20%) VMware Infrastructure
3 98 (2.91%) Hyper-V
4 38 (1.13%) Virtual Desktop
5 17 (0.50%) VMware ESXi
6 13 (0.39%) Docker
6 13 (0.39%) Virtual Machines
7 9 (0.27%) vSphere
8 7 (0.21%) XenApp
9 6 (0.18%) Firmware
9 6 (0.18%) Virtual Servers
10 5 (0.15%) VMware NSX
11 3 (0.089%) RACF
11 3 (0.089%) XenDesktop
12 2 (0.059%) BitLocker
13 1 (0.030%) Embedded Firmware
13 1 (0.030%) Snort
13 1 (0.030%) VirtualBox
Systems Management
1 114 (3.38%) Microsoft Intune
2 52 (1.54%) SCCM
3 14 (0.42%) Single Sign-On
4 13 (0.39%) Jamf Pro
5 12 (0.36%) Ansible
5 12 (0.36%) vCenter Server
6 11 (0.33%) WSUS
7 8 (0.24%) Terraform
8 7 (0.21%) Opsgenie
8 7 (0.21%) Puppet
8 7 (0.21%) SCOM
9 5 (0.15%) Active Directory Federation Services
9 5 (0.15%) AirWatch
9 5 (0.15%) Autotask
9 5 (0.15%) Grafana
9 5 (0.15%) SmoothWall
9 5 (0.15%) ZABBIX
10 4 (0.12%) Dell DRAC
10 4 (0.12%) Functional Safety
10 4 (0.12%) Kubernetes
Vendors
1 1,037 (30.74%) Microsoft
2 704 (20.87%) BT
3 144 (4.27%) VMware
4 132 (3.91%) Cisco
5 109 (3.23%) ServiceNow
6 92 (2.73%) YouTube
7 69 (2.05%) Apple
8 61 (1.81%) Google
9 54 (1.60%) Citrix
10 52 (1.54%) Oracle
11 50 (1.48%) Red Hat
11 50 (1.48%) SAP
12 46 (1.36%) Salesforce
13 42 (1.25%) IBM
14 40 (1.19%) Meraki
15 38 (1.13%) Fortinet
16 33 (0.98%) Veeam
17 32 (0.95%) Dell
18 26 (0.77%) NetApp
19 24 (0.71%) HP