Customer Service
UK

The following table provides summary statistics for permanent job vacancies with a requirement for Customer Service skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Service over the 6 months to 2 December 2023 with a comparison to the same period in the previous 2 years.

6 months to
2 Dec 2023
Same period 2022 Same period 2021
Rank 44 47 53
Rank change year-on-year +3 +6 +43
Permanent jobs citing Customer Service 3,121 7,828 7,570
As % of all permanent jobs advertised in the UK 5.85% 6.25% 5.85%
As % of the Processes & Methodologies category 6.22% 6.52% 6.13%
Number of salaries quoted 2,457 4,258 4,530
10th Percentile £24,000 £23,500 £22,250
25th Percentile £27,250 £28,000 £26,375
Median annual salary (50th Percentile) £36,500 £40,000 £38,060
Median % change year-on-year -8.75% +5.10% +1.49%
75th Percentile £55,000 £57,443 £55,000
90th Percentile £77,500 £77,500 £70,000
UK excluding London median annual salary £35,000 £35,000 £35,000
% change year-on-year - - +7.69%

All Process and Methodology Skills
UK

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 50,205 119,980 123,470
As % of all permanent jobs advertised in the UK 94.09% 95.73% 95.46%
Number of salaries quoted 36,305 73,101 82,277
10th Percentile £32,500 £34,500 £32,500
25th Percentile £43,750 £45,000 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £60,000
Median % change year-on-year - - +9.09%
75th Percentile £80,000 £82,000 £77,500
90th Percentile £99,000 £100,000 £95,000
UK excluding London median annual salary £52,500 £53,000 £50,000
% change year-on-year -0.94% +6.00% +4.17%

Customer Service
Job Vacancy Trend

Job postings citing Customer Service as a proportion of all IT jobs advertised.

Job vacancy trend for Customer Service in the UK

Customer Service
Salary Trend

3-month moving average salary quoted in jobs citing Customer Service.

Salary trend for Customer Service in the UK

Customer Service
Salary Histogram

Salary distribution for jobs citing Customer Service over the 6 months to 2 December 2023.

Salary histogram for Customer Service in the UK

Customer Service
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the UK over the 6 months to 2 December 2023. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +1 2,779 £35,000 -6.67% 2,713
UK excluding London -7 2,260 £35,000 - 2,351
Work from Home +3 1,096 £40,000 -20.00% 1,045
London +20 771 £40,000 -11.11% 592
South East -9 629 £35,500 +1.43% 623
North of England -3 484 £32,500 -3.34% 593
Midlands +12 421 £32,500 - 435
South West -6 270 £33,500 +2.29% 254
North West +2 239 £32,500 - 328
West Midlands +4 234 £32,500 - 252
Yorkshire -10 210 £39,000 -13.33% 200
East Midlands +11 186 £30,000 -9.77% 181
East of England 0 180 £35,000 -1.41% 277
Scotland -6 165 £51,250 +20.59% 183
Wales +15 82 £33,500 -16.25% 58
North East -6 36 £28,407 -28.98% 76
Northern Ireland -25 29 £37,500 -25.00% 30
Channel Islands - 2 £85,000 - 1

Customer Service
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 201 (6.44%) SharePoint
2 61 (1.95%) MS Exchange
3 54 (1.73%) IIS
4 26 (0.83%) WebLogic
5 25 (0.80%) Confluence
6 8 (0.26%) Exchange Server 2010
7 7 (0.22%) CMS
8 6 (0.19%) Adobe Experience Manager
9 5 (0.16%) SAS
10 4 (0.13%) Apache
10 4 (0.13%) WordPress
11 3 (0.096%) Apache Spark
11 3 (0.096%) Skype for Business
12 2 (0.064%) Exchange Server 2013
12 2 (0.064%) Oracle Workflow
13 1 (0.032%) Apache Airflow
13 1 (0.032%) JBoss
13 1 (0.032%) nginx
13 1 (0.032%) OpenStack
13 1 (0.032%) Umbraco
Applications
1 393 (12.59%) Microsoft Office
2 160 (5.13%) Microsoft Excel
3 54 (1.73%) Microsoft PowerPoint
4 15 (0.48%) MS Visio
5 10 (0.32%) Spreadsheet
6 6 (0.19%) Microsoft Project
7 3 (0.096%) 1Password
8 2 (0.064%) Acrobat
8 2 (0.064%) Adobe Creative Suite
8 2 (0.064%) LightWave 3D
8 2 (0.064%) Sketch
8 2 (0.064%) SOLIDWORKS
9 1 (0.032%) AutoCAD
Business Applications
1 45 (1.44%) Dynamics CRM
2 17 (0.54%) SAP Business One
3 13 (0.42%) SAP S/4HANA
4 12 (0.38%) Dynamics NAV
5 8 (0.26%) Remedy ITSM
5 8 (0.26%) ResourceLink
6 7 (0.22%) SAP ERP
7 6 (0.19%) Elite 3E
7 6 (0.19%) Oracle EBS
8 5 (0.16%) Demantra
8 5 (0.16%) Oracle ASCP
8 5 (0.16%) Oracle EBS R12
8 5 (0.16%) Oracle Procure-to-Pay
9 4 (0.13%) Dynamics AX
9 4 (0.13%) Oracle Payables
9 4 (0.13%) ProductWriter
10 3 (0.096%) Payment Gateway
10 3 (0.096%) Sage 1000
10 3 (0.096%) SAP CS
11 2 (0.064%) SAP MDM
Cloud Services
1 831 (26.63%) Microsoft 365
2 686 (21.98%) Azure
3 232 (7.43%) AWS
4 204 (6.54%) SaaS
5 178 (5.70%) Entra ID
6 140 (4.49%) IaaS
7 132 (4.23%) Power Platform
8 126 (4.04%) GCP
8 126 (4.04%) PaaS
9 77 (2.47%) Dynamics 365
10 51 (1.63%) OneDrive
11 48 (1.54%) Azure DevOps
12 39 (1.25%) Google Sheets
13 36 (1.15%) WhatsApp
14 35 (1.12%) GitHub
15 34 (1.09%) Amazon EC2
15 34 (1.09%) PowerApps
16 33 (1.06%) Power Automate
17 16 (0.51%) Azure Logic Apps
18 15 (0.48%) Mimecast
Communications & Networking
1 236 (7.56%) LAN
2 226 (7.24%) Firewall
3 222 (7.11%) DNS
4 215 (6.89%) WAN
5 213 (6.82%) VPN
6 192 (6.15%) DHCP
7 141 (4.52%) Wireless
8 126 (4.04%) TCP/IP
9 108 (3.46%) VLAN
10 105 (3.36%) Internet
11 78 (2.50%) VoIP
12 68 (2.18%) Wi-Fi
13 60 (1.92%) SAN
14 47 (1.51%) Broadband
15 46 (1.47%) Network Security
16 33 (1.06%) Structured Cabling
17 31 (0.99%) ADSL
17 31 (0.99%) Remote Desktop
18 25 (0.80%) WLAN
19 19 (0.61%) SD-WAN
Database & Business Intelligence
1 183 (5.86%) SQL Server
2 121 (3.88%) Data Warehouse
3 109 (3.49%) Data Lake
4 100 (3.20%) NoSQL
5 82 (2.63%) Power BI
6 68 (2.18%) Amazon RDS
7 46 (1.47%) MySQL
8 44 (1.41%) SQL Server Integration Services
9 32 (1.03%) Relational Database
10 27 (0.87%) Elasticsearch
11 21 (0.67%) SQL Server Reporting Services
12 17 (0.54%) Oracle Database
13 13 (0.42%) Tableau
14 10 (0.32%) GIS
15 9 (0.29%) Electronic Patient Records
15 9 (0.29%) Power Query
15 9 (0.29%) QGIS
16 8 (0.26%) BigQuery
17 7 (0.22%) Oracle Reports
17 7 (0.22%) RDBMS
Development Applications
1 86 (2.76%) JIRA
2 60 (1.92%) Git
3 45 (1.44%) Jenkins
4 33 (1.06%) GitLab
5 26 (0.83%) IntelliJ
5 26 (0.83%) Maven
5 26 (0.83%) Sonatype Nexus
6 19 (0.61%) MSI
7 16 (0.51%) AdminStudio
7 16 (0.51%) InstallShield
8 13 (0.42%) SQL Server Management Studio (SSMS)
8 13 (0.42%) Visual Studio
9 8 (0.26%) Postman
9 8 (0.26%) SoapUI
10 5 (0.16%) IBM UrbanCode
11 4 (0.13%) Bitbucket
11 4 (0.13%) MSBuild
11 4 (0.13%) Team Foundation Server
11 4 (0.13%) Visual Studio Code
12 2 (0.064%) JIRA Agile
General
1 1,357 (43.48%) Social Skills
2 587 (18.81%) Finance
3 474 (15.19%) Analytical Skills
4 261 (8.36%) Organisational Skills
5 238 (7.63%) Retail
6 176 (5.64%) Banking
7 168 (5.38%) Marketing
8 161 (5.16%) Inclusion and Diversity
9 147 (4.71%) Telecoms
10 125 (4.01%) Legal
11 110 (3.52%) Local Government
12 108 (3.46%) Law
13 106 (3.40%) Public Sector
14 100 (3.20%) Manufacturing
15 59 (1.89%) Electronics
16 58 (1.86%) Presentation Skills
17 29 (0.93%) Back Office
18 25 (0.80%) Social Housing
19 23 (0.74%) Billing
19 23 (0.74%) Influencing Skills
Job Titles
1 671 (21.50%) Analyst
2 397 (12.72%) IT Support
3 392 (12.56%) Support Engineer
4 304 (9.74%) Support Analyst
5 219 (7.02%) IT Engineer
6 205 (6.57%) Senior
7 186 (5.96%) IT Analyst
8 174 (5.58%) 2nd Line Support
9 172 (5.51%) Architect
10 170 (5.45%) IT Support Engineer
11 166 (5.32%) Service Analyst
12 146 (4.68%) Applications Support
13 144 (4.61%) Graduate
14 140 (4.49%) Enterprise Architect
15 137 (4.39%) IT Support Analyst
16 134 (4.29%) 1st Line Support
17 132 (4.23%) Service Desk Analyst
18 129 (4.13%) Lead
19 122 (3.91%) Developer
20 111 (3.56%) 2nd Line Engineer
Libraries, Frameworks & Software Standards
1 100 (3.20%) OpenID
2 95 (3.04%) .NET
3 87 (2.79%) HTML
4 84 (2.69%) CSS
5 71 (2.27%) Web Services
6 55 (1.76%) REST
7 52 (1.67%) J2EE
8 50 (1.60%) Kafka
8 50 (1.60%) React
9 42 (1.35%) JWT
10 32 (1.03%) AngularJS
11 29 (0.93%) XML
12 27 (0.87%) React Native
12 27 (0.87%) Spring
13 26 (0.83%) Java EE
13 26 (0.83%) jOOQ
13 26 (0.83%) Redux
14 19 (0.61%) ASP.NET
15 17 (0.54%) jQuery
16 16 (0.51%) .NET Framework
Miscellaneous
1 208 (6.66%) Self-Motivation
2 179 (5.74%) Management Information System
3 148 (4.74%) Driving Licence
4 121 (3.88%) Life Science
5 103 (3.30%) Blockchain
6 100 (3.20%) Mainframe
7 79 (2.53%) Data Centre
8 70 (2.24%) Public Cloud
9 47 (1.51%) Cloud Native
10 42 (1.35%) Onboarding
11 33 (1.06%) NHS
12 30 (0.96%) Housing Association
13 28 (0.90%) Video Conferencing
14 26 (0.83%) EPoS
15 23 (0.74%) iPhone
16 22 (0.70%) CMDB
16 22 (0.70%) Smartphone
17 21 (0.67%) Product Ownership
18 17 (0.54%) Enterprise Software
18 17 (0.54%) Virtual Team
Operating Systems
1 1,012 (32.43%) Windows
2 391 (12.53%) Windows 10
3 356 (11.41%) Windows Server
4 150 (4.81%) Unix
5 122 (3.91%) Windows Server 2016
6 120 (3.84%) Linux
7 116 (3.72%) Android
8 89 (2.85%) Mac OS
9 87 (2.79%) Windows Server 2019
10 79 (2.53%) Windows Server 2012
11 76 (2.44%) Apple iOS
12 75 (2.40%) Windows 7
13 29 (0.93%) Windows Server 2008
14 26 (0.83%) Windows Server 2003
15 19 (0.61%) Windows 8
16 18 (0.58%) Windows NT
17 13 (0.42%) Windows XP
18 11 (0.35%) Mac OS X
19 10 (0.32%) Ubuntu
20 5 (0.16%) Windows 2000
Processes & Methodologies
1 814 (26.08%) Problem-Solving
2 655 (20.99%) ITIL
3 448 (14.35%) Agile
4 345 (11.05%) Service Management
5 300 (9.61%) Service Delivery
6 254 (8.14%) ITSM
7 239 (7.66%) Roadmaps
8 227 (7.27%) Project Management
9 213 (6.82%) Cybersecurity
10 195 (6.25%) Artificial Intelligence
11 189 (6.06%) Incident Management
12 166 (5.32%) Continuous Improvement
13 160 (5.13%) Enterprise Architecture
14 153 (4.90%) Thought Leadership
15 152 (4.87%) Change Management
16 150 (4.81%) Strategic Roadmap
17 146 (4.68%) Mentoring
18 130 (4.17%) Time Management
19 129 (4.13%) Decision-Making
20 124 (3.97%) Problem Management
Programming Languages
1 340 (10.89%) SQL
2 191 (6.12%) PowerShell
3 125 (4.01%) C#
4 115 (3.68%) JavaScript
5 88 (2.82%) Python
6 80 (2.56%) Java
7 52 (1.67%) Bash
8 29 (0.93%) T-SQL
9 26 (0.83%) VB
10 14 (0.45%) PHP
10 14 (0.45%) PL/SQL
11 11 (0.35%) Shell Script
12 10 (0.32%) C++
13 8 (0.26%) Perl
13 8 (0.26%) TypeScript
14 7 (0.22%) R
15 6 (0.19%) VB.NET
16 5 (0.16%) Data Analysis Expressions
16 5 (0.16%) Go
16 5 (0.16%) Groovy
Qualifications
1 447 (14.32%) Degree
2 255 (8.17%) Security Cleared
3 167 (5.35%) SC Cleared
4 140 (4.49%) Microsoft Certification
5 101 (3.24%) DBS Check
6 91 (2.92%) DV Cleared
7 83 (2.66%) Cisco Certification
8 76 (2.44%) Computer Science Degree
9 68 (2.18%) BPSS Clearance
10 67 (2.15%) CCNA
11 53 (1.70%) ITIL Certification
12 51 (1.63%) A+ Certification
13 43 (1.38%) Network+ Certification
14 34 (1.09%) MCP
15 32 (1.03%) Azure Certification
16 29 (0.93%) MCSE
17 28 (0.90%) ITIL Foundation Certificate
18 26 (0.83%) MCITP
19 19 (0.61%) MCSA
20 18 (0.58%) CCNP
Quality Assurance & Compliance
1 279 (8.94%) SLA
2 56 (1.79%) QA
3 44 (1.41%) Data Quality
4 36 (1.15%) ISO/IEC 27001
5 26 (0.83%) GDPR
6 20 (0.64%) Cyber Essentials
7 15 (0.48%) Accessibility
8 12 (0.38%) Cyber Essentials PLUS
9 10 (0.32%) PMO
10 9 (0.29%) ISO/IEC 20000
11 7 (0.22%) ISO 22301
12 6 (0.19%) Disclosure Scotland
12 6 (0.19%) ISO 9001
13 5 (0.16%) Actionable Recommendations
14 4 (0.13%) GxP
15 3 (0.096%) NIST
15 3 (0.096%) Sarbanes-Oxley
16 2 (0.064%) GRC
16 2 (0.064%) IFRS
16 2 (0.064%) PCI DSS
System Software
1 762 (24.42%) Active Directory
2 170 (5.45%) VMware Infrastructure
3 114 (3.65%) Hyper-V
4 55 (1.76%) Docker
5 30 (0.96%) Firmware
6 26 (0.83%) Virtual Desktop
6 26 (0.83%) Virtual Machines
7 21 (0.67%) VMware ESXi
8 20 (0.64%) vSphere
9 16 (0.51%) Microsoft App-V
10 10 (0.32%) XenApp
11 9 (0.29%) Terminal Server
12 5 (0.16%) Virtual Servers
12 5 (0.16%) XenDesktop
13 4 (0.13%) KVM
14 3 (0.096%) DFS Replication
14 3 (0.096%) IAG
14 3 (0.096%) Oracle RAC
14 3 (0.096%) Terminal Services
15 2 (0.064%) Microsoft Virtual Server
Systems Management
1 155 (4.97%) SCCM
2 130 (4.17%) Microsoft Intune
3 64 (2.05%) Kubernetes
4 43 (1.38%) WSUS
5 38 (1.22%) Single Sign-On
6 28 (0.90%) AirWatch
7 26 (0.83%) OpenSSO
8 23 (0.74%) Ansible
9 19 (0.61%) Terraform
10 18 (0.58%) Jamf Pro
11 16 (0.51%) ServiceCenter
12 15 (0.48%) vCenter Server
13 14 (0.45%) Sysprep
14 13 (0.42%) FortiGate
15 10 (0.32%) Microsoft Clustering
15 10 (0.32%) Progress Chef
16 9 (0.29%) Microsoft Data Protection Manager
17 7 (0.22%) Active Directory Federation Services
17 7 (0.22%) Puppet
18 5 (0.16%) Autotask
Vendors
1 1,156 (37.04%) Microsoft
2 238 (7.63%) VMware
3 158 (5.06%) Cisco
4 146 (4.68%) ServiceNow
5 136 (4.36%) HP
6 112 (3.59%) Citrix
7 93 (2.98%) Apple
8 85 (2.72%) Dell
9 84 (2.69%) Google
9 84 (2.69%) SAP
10 75 (2.40%) Oracle
11 65 (2.08%) Veeam
12 36 (1.15%) Adobe
13 35 (1.12%) Capita
13 35 (1.12%) Meraki
14 33 (1.06%) IBM
15 32 (1.03%) Bloomberg
16 30 (0.96%) Mitel
17 28 (0.90%) Fortinet
17 28 (0.90%) Zerto