The following table provides summary statistics for permanent job vacancies with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 3 months to 26 April 2017 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
UK
3 months to
26 Apr 2017
Same period 2016 Same period 2015
Rank 134 93 99
Rank change year-on-year -41 +6  
Permanent jobs citing SLA 2088 3113 3376
As % of all permanent IT jobs advertised in the UK 2.42% 3.00% 3.05%
As % of the Quality Assurance & Compliance category 20.20% 22.97% 23.87%
Number of salaries quoted 1621 2361 2586
Median salary £37,500 £37,500 £37,500
90% offered a salary of more than £21,350 £22,000 £22,500
10% offered a salary of more than £60,000 £60,000 £62,500
UK excluding London median salary £35,000 £35,000 £35,000

SLA is in the quality assurance and compliance skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for quality assurance and compliance skills.

Quality Assurance & Compliance Skills
UK
Permanent job vacancies with a requirement for quality assurance and compliance skills 10337 13551 14145
As % of all permanent IT job vacancies advertised in the UK 11.97% 13.05% 12.77%
Number of salaries quoted 8099 10752 10984
Median salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26%  
90% offered a salary of more than £30,000 £29,000 £28,000
10% offered a salary of more than £77,500 £75,000 £74,000
UK excluding London median salary £42,500 £45,000 £42,500
% change year-on-year -5.55% +5.88%  

SLA
Job Vacancy Trend

The job posting trend of jobs advertised citing SLA as a proportion of all permanent or contract IT jobs with a match in the Quality Assurance & Compliance category.

Job vacancy trend for SLA in the UK

SLA
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA.

Salary trend for SLA in the UK

SLA
Salary Histogram

The salary distribution of IT jobs citing SLA over the 3 months to 26 April 2017.

Salary histogram for SLA in the UK

SLA
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the UK over the 3 months to 26 April 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -39 1941 £37,500 -2.59% 220
London -43 571 £42,500 -13.26% 51
South East -23 478 £39,000 +11.42% 48
North West 0 205 £27,500 -21.42% 30
East of England -25 188 £42,500 +26.86% 20
South West -10 147 £31,000 -3.12% 19
Manchester +10 140 £26,000 -36.96% 22
West Midlands -25 136 £37,500 +13.63% 17
Berkshire -22 109 £42,500 - 4
Surrey -7 105 £37,500 - 5
Hampshire -19 105 £35,000 +1.44% 13
Yorkshire -26 104 £27,250 -27.33% 19
Hertfordshire +2 99 £42,500 +60.37% 11
City of London +15 93 £47,750 +6.11% 9
Buckinghamshire +11 89 £31,500 +17.75% 14
East Midlands -3 85 £30,000 -14.28% 12
Milton Keynes +28 67 £36,250 +45.00% 13
Bristol +40 65 £30,000 +3.44% 4
Reading +19 60 £41,250 +17.85% 2
West Yorkshire -28 60 £30,000 -14.28% 10
Wales -6 53 £35,000 +32.07% 2
Scotland -39 53 £37,006 +8.84% 8
South Wales +4 47 £34,750 +33.65% 2
Birmingham -43 46 £50,000 +66.66% 2
Kent +21 45 £40,000 +36.75% 2
Cheshire -9 44 £31,250 -4.58% 6
Wiltshire +4 42 £37,500 +36.36% 4
Leicestershire -7 37 £39,000 +41.81% 1
Essex -3 36 £40,000 +37.93% 2
Cardiff +5 34 £38,000 +46.15% 1

For the 6 months to 26 April 2017, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for SLA.

1 1848 (42.59%) ITIL
2 1665 (38.37%) Windows
3 1365 (31.46%) Microsoft
4 1010 (23.28%) Active Directory
5 738 (17.01%) Service Delivery
6 728 (16.78%) Microsoft Office
7 714 (16.46%) Finance
8 707 (16.29%) Cisco
9 700 (16.13%) Windows Server
10 624 (14.38%) Service Management
11 593 (13.67%) VMware
12 581 (13.39%) SQL
13 477 (10.99%) Citrix
14 459 (10.58%) Linux
15 457 (10.53%) Firewall
16 445 (10.26%) SQL Server
17 444 (10.23%) Windows 7
18 435 (10.03%) Incident Management
19 426 (9.82%) MS Exchange
20 400 (9.22%) Analytical Skills
21 391 (9.01%) Problem Management
22 372 (8.57%) Data Centre
23 361 (8.32%) VMware Infrastructure
24 347 (8.00%) Windows Server 2012
25 341 (7.86%) Cisco Certification
26 327 (7.54%) VPN
27 317 (7.31%) Security Cleared
28 313 (7.21%) Microsoft Excel
28 313 (7.21%) Degree
29 311 (7.17%) Microsoft Certification

SLA
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 426 (9.82%) MS Exchange
2 157 (3.62%) SharePoint
3 140 (3.23%) Exchange Server 2010
4 122 (2.81%) IIS
5 92 (2.12%) Exchange Server 2013
6 85 (1.96%) Exchange Server 2007
7 79 (1.82%) WebLogic
8 74 (1.71%) Skype for Business
9 67 (1.54%) Tomcat
10 62 (1.43%) Exchange Server 2003
11 50 (1.15%) Blackberry Enterprise Server
11 50 (1.15%) JBoss
12 46 (1.06%) CMS
13 45 (1.04%) Apache
14 32 (0.74%) IBM Notes
15 27 (0.62%) Oracle SOA Suite
15 27 (0.62%) WebSphere
16 26 (0.60%) BizTalk Server
17 22 (0.51%) SAS
18 19 (0.44%) Confluence
Applications
1 728 (16.78%) Microsoft Office
2 313 (7.21%) Microsoft Excel
3 208 (4.79%) Microsoft PowerPoint
4 99 (2.28%) MS Visio
5 30 (0.69%) Spreadsheet
6 20 (0.46%) Microsoft Project
7 4 (0.092%) Final Cut Pro
7 4 (0.092%) QuarkXPress
8 2 (0.046%) Adobe Creative Suite
8 2 (0.046%) InfoPath
Business Applications
1 39 (0.90%) Dynamics CRM
2 17 (0.39%) Oracle EBS
3 16 (0.37%) Dynamics AX
4 15 (0.35%) SAP CO
4 15 (0.35%) SAP FI
4 15 (0.35%) SAP FI/CO
4 15 (0.35%) SAP MM
5 14 (0.32%) Oracle EBS R12
6 13 (0.30%) Oracle Applications
6 13 (0.30%) SAP Oil and Gas
7 10 (0.23%) Northgate Housing
7 10 (0.23%) Remedy ITSM
8 8 (0.18%) Oracle Payables
8 8 (0.18%) Oracle Receivables
8 8 (0.18%) Orchard Housing
8 8 (0.18%) SAP PP
9 7 (0.16%) Dynamics NAV
9 7 (0.16%) Retail-J
9 7 (0.16%) SAP MII
9 7 (0.16%) SAP PP-PI
Cloud Services
1 270 (6.22%) Office 365
2 155 (3.57%) Microsoft Azure
3 128 (2.95%) Amazon AWS
4 75 (1.73%) SaaS
5 47 (1.08%) IaaS
6 39 (0.90%) PaaS
7 38 (0.88%) Cloud Computing
8 30 (0.69%) Mimecast
9 18 (0.41%) Google Cloud Platform
10 10 (0.23%) GitHub
11 8 (0.18%) Amazon EC2
12 7 (0.16%) AWS CloudFormation
12 7 (0.16%) IBM Cloud
12 7 (0.16%) SoftLayer
13 6 (0.14%) G Suite
13 6 (0.14%) Virtual Private Cloud
14 5 (0.12%) Amazon S3
15 4 (0.092%) Amazon ELB
15 4 (0.092%) Boomi
15 4 (0.092%) Force.com
Communications & Networking
1 457 (10.53%) Firewall
2 327 (7.54%) VPN
3 303 (6.98%) LAN
4 301 (6.94%) WAN
5 256 (5.90%) DNS
6 228 (5.25%) TCP/IP
7 220 (5.07%) SAN
8 188 (4.33%) DHCP
9 176 (4.06%) Internet
10 133 (3.07%) Wireless
11 126 (2.90%) VoIP
12 120 (2.77%) Network Security
13 105 (2.42%) Cisco ASA
14 88 (2.03%) BGP
15 84 (1.94%) Wi-Fi
16 83 (1.91%) VLAN
17 77 (1.77%) MPLS
18 74 (1.71%) NAS
19 73 (1.68%) OSPF
20 66 (1.52%) Remote Desktop
Database & Business Intelligence
1 445 (10.26%) SQL Server
2 123 (2.83%) SQL Server 2008
3 87 (2.01%) SQL Server Reporting Services
4 86 (1.98%) MySQL
5 84 (1.94%) SQL Server Integration Services
6 78 (1.80%) Oracle Database
7 64 (1.47%) SQL Server 2012
8 62 (1.43%) Relational Database
9 54 (1.24%) SQL Server 2005
10 44 (1.01%) Big Data
11 41 (0.94%) Data Warehouse
12 40 (0.92%) SQL Server Analysis Services
13 38 (0.88%) SQL Server 2014
14 35 (0.81%) Oracle Reports
15 32 (0.74%) RDBMS
16 25 (0.58%) Oracle Database 12c
17 24 (0.55%) Oracle Database 11g
18 23 (0.53%) Power BI
19 21 (0.48%) QlikView
20 20 (0.46%) Oracle OWB
Development Applications
1 73 (1.68%) JIRA
2 24 (0.55%) Subversion
3 22 (0.51%) Selenium
4 21 (0.48%) Jenkins
5 20 (0.46%) PeopleTools
6 17 (0.39%) Git (software)
6 17 (0.39%) Visual Studio
7 14 (0.32%) Team Foundation Server
8 12 (0.28%) PROIV
9 8 (0.18%) Cucumber
9 8 (0.18%) Maven
9 8 (0.18%) PowerBuilder
10 7 (0.16%) WebDriver
11 6 (0.14%) Atlassian Bamboo
11 6 (0.14%) Gradle
11 6 (0.14%) JUnit
11 6 (0.14%) LSMW
12 5 (0.12%) MSI
12 5 (0.12%) Talend Open Studio
12 5 (0.12%) Vagrant
General
1 714 (16.46%) Finance
2 275 (6.34%) Telecoms
3 168 (3.87%) Retail
4 156 (3.60%) Legal
5 128 (2.95%) Banking
6 88 (2.03%) Billing
7 72 (1.66%) Back Office
8 68 (1.57%) Law
9 63 (1.45%) Manufacturing
10 57 (1.31%) Marketing
11 47 (1.08%) Advertising
12 41 (0.94%) German Language
13 35 (0.81%) French Language
14 30 (0.69%) Publishing
15 26 (0.60%) Financial Institution
16 22 (0.51%) Electronics
16 22 (0.51%) Games
17 20 (0.46%) Front Office
18 15 (0.35%) Investment Banking
18 15 (0.35%) Local Government
Job Titles
1 1089 (25.10%) Analyst
2 475 (10.95%) Service Manager
3 444 (10.23%) Support Analyst
4 424 (9.77%) Service Analyst
5 420 (9.68%) Support Engineer
6 354 (8.16%) Service Desk Analyst
7 264 (6.08%) Applications Support
8 231 (5.32%) IT Support
9 223 (5.14%) 2nd Line Support
10 222 (5.12%) Delivery Manager
11 211 (4.86%) IT Manager
12 202 (4.66%) Services Delivery Manager
13 194 (4.47%) 1st Line Support
14 182 (4.19%) Team Leader
15 175 (4.03%) Network Engineer
16 168 (3.87%) Infrastructure Engineer
17 165 (3.80%) 3rd Line Engineer
18 158 (3.64%) Applications Support Analyst
19 138 (3.18%) IT Analyst
20 117 (2.70%) Administrator
Libraries, Frameworks & Software Standards
1 113 (2.60%) .NET
2 101 (2.33%) XML
3 87 (2.01%) Web Services
4 64 (1.47%) Middleware
5 55 (1.27%) HTML
6 52 (1.20%) CSS
7 41 (0.94%) SOAP
8 39 (0.90%) J2EE
9 34 (0.78%) XSLT
10 32 (0.74%) ASP.NET
11 30 (0.69%) REST
12 29 (0.67%) Flash
13 27 (0.62%) Software Packaging
14 23 (0.53%) LAMP
15 19 (0.44%) Spring
16 18 (0.41%) Oracle Fusion
17 15 (0.35%) JMS
18 12 (0.28%) AngularJS
18 12 (0.28%) FIX Protocol
18 12 (0.28%) Hibernate
Miscellaneous
1 400 (9.22%) Analytical Skills
2 372 (8.57%) Data Centre
3 259 (5.97%) Management Information System
4 113 (2.60%) Computer Science
5 112 (2.58%) Blackberry
6 63 (1.45%) Clustering
7 60 (1.38%) Driving Licence
8 59 (1.36%) Client/Server
8 59 (1.36%) Virtual Team
9 52 (1.20%) Video Conferencing
10 49 (1.13%) Replication
11 46 (1.06%) CMDB
12 45 (1.04%) iPad
13 44 (1.01%) Fat Client
13 44 (1.01%) Thin Client
14 43 (0.99%) Enterprise Software
15 34 (0.78%) Security Operations Centre
16 33 (0.76%) Hybrid Cloud
17 29 (0.67%) User Experience
18 28 (0.65%) Distributed Denial-of-Service
Operating Systems
1 1665 (38.37%) Windows
2 700 (16.13%) Windows Server
3 459 (10.58%) Linux
4 444 (10.23%) Windows 7
5 347 (8.00%) Windows Server 2012
6 304 (7.01%) Windows Server 2008
7 259 (5.97%) Unix
8 190 (4.38%) Windows Server 2003
9 157 (3.62%) Windows 8
10 112 (2.58%) Windows XP
11 111 (2.56%) Windows 10
12 59 (1.36%) Mac OS
13 54 (1.24%) Solaris
14 47 (1.08%) AIX
15 38 (0.88%) Red Hat Enterprise Linux
16 31 (0.71%) Mac OS X
17 28 (0.65%) Apple iOS
18 27 (0.62%) CentOS
19 25 (0.58%) Android
20 13 (0.30%) Windows Vista
Processes & Methodologies
1 1848 (42.59%) ITIL
2 738 (17.01%) Service Delivery
3 624 (14.38%) Service Management
4 435 (10.03%) Incident Management
5 391 (9.01%) Problem Management
6 302 (6.96%) Project Management
7 294 (6.78%) Change Management
8 272 (6.27%) ITIL V3
9 259 (5.97%) ITSM
10 247 (5.69%) Stakeholder Management
11 222 (5.12%) Agile Software Development
11 222 (5.12%) Continuous Improvement
12 221 (5.09%) Mentoring
13 198 (4.56%) Performance Management
14 196 (4.52%) CRM
15 184 (4.24%) Disaster Recovery
16 177 (4.08%) Root Cause Analysis
17 170 (3.92%) Line Management
18 139 (3.20%) Statistics
19 138 (3.18%) High Availability
Programming Languages
1 581 (13.39%) SQL
2 135 (3.11%) Java
3 115 (2.65%) C#
4 106 (2.44%) PowerShell
5 81 (1.87%) T-SQL
6 66 (1.52%) Perl
7 62 (1.43%) Python
7 62 (1.43%) Shell Script
8 56 (1.29%) JavaScript
9 54 (1.24%) C
10 43 (0.99%) PL/SQL
11 39 (0.90%) Bash Shell
11 39 (0.90%) PHP
12 33 (0.76%) VBScript
13 30 (0.69%) VB
14 25 (0.58%) VBA
15 21 (0.48%) ABAP
16 20 (0.46%) SQR
17 19 (0.44%) VB.NET
18 16 (0.37%) Ruby
Qualifications
1 341 (7.86%) Cisco Certification
2 317 (7.31%) Security Cleared
3 313 (7.21%) Degree
4 311 (7.17%) Microsoft Certification
5 295 (6.80%) ITIL Certification
6 214 (4.93%) CCNA
7 174 (4.01%) MCP
8 156 (3.60%) SC Cleared
9 154 (3.55%) MCSE
10 153 (3.53%) CCNP
11 105 (2.42%) MCSA
12 83 (1.91%) DV Cleared
13 73 (1.68%) VMware Certified Professional (VCP)
14 58 (1.34%) ITIL Foundation Certificate
15 50 (1.15%) JNCIS
16 45 (1.04%) ISEB
17 44 (1.01%) BC Cleared
18 42 (0.97%) MCITP
19 39 (0.90%) CCSE
20 37 (0.85%) CCIE
Quality Assurance & Compliance
1 120 (2.77%) QA
2 80 (1.84%) ISO/IEC 27001
3 44 (1.01%) PCI DSS
4 40 (0.92%) Data Quality
5 23 (0.53%) Sarbanes-Oxley
6 17 (0.39%) ISO 9001
7 8 (0.18%) COBIT
8 7 (0.16%) HMG Security Policy Framework
9 5 (0.12%) PMO
10 4 (0.092%) Disclosure Scotland
10 4 (0.092%) ISO 14001
10 4 (0.092%) ISO22301
10 4 (0.092%) Solvency II
11 3 (0.069%) ISO/IEC 17799
12 2 (0.046%) Cyber Essentials
12 2 (0.046%) Cyber Essentials PLUS
12 2 (0.046%) HL7
12 2 (0.046%) ISO 14000
12 2 (0.046%) ISO/IEC 20000
12 2 (0.046%) ISO27005
System Software
1 1010 (23.28%) Active Directory
2 361 (8.32%) VMware Infrastructure
3 210 (4.84%) Hyper-V
4 116 (2.67%) vSphere
5 100 (2.30%) XenApp
6 52 (1.20%) Oracle RAC
7 39 (0.90%) XenDesktop
8 31 (0.71%) vCloud
8 31 (0.71%) VMware ESXi
9 29 (0.67%) ProxySG
10 25 (0.58%) Terminal Server
10 25 (0.58%) Virtual Desktop
11 22 (0.51%) VMware ESX
12 19 (0.44%) Virtual Machines
13 16 (0.37%) VMware Server
14 15 (0.35%) Terminal Services
15 14 (0.32%) Docker
16 13 (0.30%) Microsoft App-V
16 13 (0.30%) Virtual Servers
17 11 (0.25%) Xen
Systems Management
1 185 (4.26%) SCCM
2 74 (1.71%) NetBackup
3 73 (1.68%) SCOM
4 64 (1.47%) Puppet
5 45 (1.04%) Backup Exec
6 41 (0.94%) Opscode Chef
7 39 (0.90%) Oracle RMAN
8 32 (0.74%) Data Guard
9 28 (0.65%) Microsoft Clustering
10 26 (0.60%) Norton AntiVirus
11 23 (0.53%) Nagios
12 22 (0.51%) Ansible
13 20 (0.46%) AirWatch
14 19 (0.44%) Cisco UCCX
15 17 (0.39%) OpenView
15 17 (0.39%) vCenter Server
16 16 (0.37%) Cisco CUCM
16 16 (0.37%) Systems Management Server (SMS)
17 15 (0.35%) Control-M
18 14 (0.32%) Cisco Prime
Vendors
1 1365 (31.46%) Microsoft
2 707 (16.29%) Cisco
3 593 (13.67%) VMware
4 477 (10.99%) Citrix
5 299 (6.89%) Oracle
6 195 (4.49%) HP
7 192 (4.42%) Juniper
8 153 (3.53%) CheckPoint
9 129 (2.97%) Palo Alto
9 129 (2.97%) SAP
10 105 (2.42%) Remedy
11 102 (2.35%) NetApp
12 98 (2.26%) Apple
13 96 (2.21%) F5
14 81 (1.87%) Dell
15 72 (1.66%) IBM
16 70 (1.61%) Veeam
17 61 (1.41%) Blue Coat
17 61 (1.41%) Symantec
18 60 (1.38%) Red Hat
Wigan, Lancashire
The North Starr
Salary: £18000 - £21000 per annum + benefits
Posted: 52 minutes ago
Epsom, Surrey
RM plc
Salary: £20000 - £27500 per annum + benefits
Posted: 1 hour ago
Milton Keynes, Buckinghamshire
Plan-Net
Salary: Competitive rate
Posted: 15 hours ago
City, London
Robert Half
Salary: £30000 per annum
Posted: 23 hours ago
Greater Manchester
Etech Partners
Salary: Up to £26,000 per annum + Benefits
Posted: Yesterday
New Malden, Surrey
Michael Page International
Salary: £20000 - £25000 per annum + company benefits
Posted: 14 hours ago
Bristol, Avon
ComputerWorld Personnel Ltd
Salary: £22000 - £24000 per annum + Benefits
Posted: Yesterday
Manchester, Lancashire
Mortimer Spinks
Salary: £30000 - £35000 per annum + Excellent Benefits Package
Posted: 18 hours ago
Letchworth Garden City, Hertfordshire
Understanding Recruitment
Salary: £38000 - £45000 per annum + bens- health, pension, flexi +
Posted: Yesterday
Milton Keynes, Buckinghamshire
ComputaCenter
Salary: Competitive
Posted: 15 hours ago
Fareham, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £16400 - £18000 per annum + Benefits and Training
Posted: 15 hours ago
Milton Keynes, Buckinghamshire
ComputaCenter
Salary: Competitive
Posted: 15 hours ago
Halesowen, West Midlands (County)
Experis Ltd
Salary: £20000 - £35000 per annum
Posted: 15 hours ago
Southampton, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £20000 - £25000 per annum + Benefits
Posted: Yesterday
Bournemouth, Dorset
Spectrum IT Recruitment (South) Ltd
Salary: £32500 - £40000 per annum + training & benefits
Posted: Yesterday
Wakefield, West Yorkshire
Crimson Ltd
Salary: £40000 - £41000 per annum + benefits
Posted: 21 hours ago
Solihull, West Midlands (County)
Burns Sheehan
Salary: £25000.00 - £30000.00 per annum + Flexible Working
Posted: 17 hours ago
Telford, Shropshire
Premier IT
Salary: £26000 - £30000 per annum + Additional Benefits
Posted: 14 hours ago
Bradford, West Yorkshire
Candour Solutions
Salary: Excellent plus outstanding benefits including car
Posted: 14 hours ago
Middlesex
The North Starr
Salary: £25000 - £30000 per annum + benefits
Posted: 23 hours ago
Manchester, Lancashire
Experis Ltd
Posted: Yesterday
Bradford, West Yorkshire
The Bridge Ltd
Salary: Up to £28,000 per annum
Posted: 19 hours ago
Bradford, West Yorkshire
The Bridge Ltd
Salary: Up to £22,000 per annum
Posted: 19 hours ago
London
Lorien Resourcing
Posted: Yesterday
Milton Keynes, Buckinghamshire
Interact Consulting
Salary: 28-35k
Posted: Yesterday
Leatherhead, Surrey
The North Starr
Salary: £30000 - £40000 per annum + on-call, benefits
Posted: 23 hours ago
Manchester, Lancashire
Mortimer Spinks
Salary: £30000 - £35000 per annum + Excellent Benefits Package
Posted: 22 hours ago
West Midlands
Michael Page International
Salary: £27000 - £30000 per annum + Corporate Benefits
Posted: Yesterday
Nottingham, Nottinghamshire
Itecco
Salary: £35000 - £40000 per annum + Fantastic Benefits
Posted: 2 days ago
Newcastle Upon Tyne, Tyne and Wear
Solutions Recruitment
Salary: From £22,000 to £25,000 per annum
Posted: 17 hours ago