Period
to

The following table provides summary statistics for permanent job vacancies with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 25 May 2022 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
UK
6 months to
25 May 2022
Same period 2021 Same period 2020
Rank 199 187 163
Rank change year-on-year -12 -24 -13
Permanent jobs citing SLA 3,241 1,679 2,027
As % of all permanent jobs advertised in the UK 1.97% 1.82% 2.20%
As % of the Quality Assurance & Compliance category 11.58% 13.77% 16.95%
Number of salaries quoted 2,138 1,145 1,606
10th Percentile £23,425 £22,500 £23,000
25th Percentile £27,000 £27,735 £26,750
Median annual salary (50th Percentile) £37,500 £40,000 £37,500
Median % change year-on-year -6.25% +6.67% -
75th Percentile £53,750 £55,000 £52,500
90th Percentile £67,500 £72,050 £68,750
UK excluding London median annual salary £34,427 £37,500 £35,000
% change year-on-year -8.19% +7.14% -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Permanent vacancies with a requirement for quality assurance or compliance skills 27,994 12,195 11,956
As % of all permanent IT jobs advertised in the UK 17.04% 13.23% 12.95%
Number of salaries quoted 13,307 8,264 9,209
10th Percentile £31,250 £31,250 £30,000
25th Percentile £41,250 £40,977 £38,750
Median annual salary (50th Percentile) £55,000 £52,500 £52,500
Median % change year-on-year +4.76% - +5.00%
75th Percentile £73,750 £70,000 £70,000
90th Percentile £90,000 £85,000 £85,000
UK excluding London median annual salary £47,500 £47,500 £47,500
% change year-on-year - - +5.56%

SLA
Job Vacancy Trend

Job postings citing SLA as a proportion of all IT jobs advertised.

Job vacancy trend for SLA in the UK

SLA
Salary Trend

3-month moving average salary quoted in jobs citing SLA.

Salary trend for SLA in the UK

SLA
Salary Histogram

Salary distribution for jobs citing SLA over the 6 months to 25 May 2022.

Salary histogram for SLA in the UK

SLA
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the UK over the 6 months to 25 May 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England 0 2,812 £37,500 -6.25% 349
UK excluding London +38 2,205 £34,427 -8.19% 291
Work from Home -5 1,100 £42,500 - 75
London -18 845 £48,500 -7.62% 80
North of England +50 627 £30,000 -11.76% 82
South East -35 494 £32,500 -23.53% 74
Midlands +30 412 £35,000 +1.45% 57
North West +51 306 £32,500 -30.85% 39
East of England +6 259 £45,000 +15.38% 33
Yorkshire +19 258 £28,750 -11.54% 37
West Midlands +14 258 £35,000 - 28
South West +35 162 £32,500 -8.45% 24
East Midlands +18 154 £35,000 +22.81% 29
Scotland -19 131 £26,375 -31.94% 13
Wales +18 120 £40,000 -9.60% 6
North East +19 63 £30,000 +1.69% 6
Northern Ireland -3 14 £37,500 +63.04% 3
Channel Islands - 4 - -

For the 6 months to 25 May 2022, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for SLA.

1 1,207 (37.24%) Microsoft
2 1,200 (37.03%) Windows
2 1,200 (37.03%) Social Skills
3 1,194 (36.84%) ITIL
4 867 (26.75%) Active Directory
5 774 (23.88%) Microsoft 365
6 733 (22.62%) Problem-Solving
7 703 (21.69%) Service Delivery
8 637 (19.65%) Azure
9 632 (19.50%) Finance
10 527 (16.26%) Service Management
11 517 (15.95%) Incident Management
12 496 (15.30%) Windows Server
13 491 (15.15%) Security Cleared
14 482 (14.87%) SQL
15 411 (12.68%) Agile
16 406 (12.53%) Analytical Skills
17 402 (12.40%) Windows 10
18 358 (11.05%) Microsoft Office
19 357 (11.02%) Cisco
20 325 (10.03%) Firewall
21 319 (9.84%) Continuous Improvement
22 312 (9.63%) SC Cleared
23 311 (9.60%) VMware
24 302 (9.32%) Problem Management
25 301 (9.29%) AWS
26 274 (8.45%) Change Management
27 269 (8.30%) SQL Server
28 267 (8.24%) Linux
29 260 (8.02%) DNS

SLA
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 177 (5.46%) MS Exchange
2 171 (5.28%) SharePoint
3 49 (1.51%) IIS
4 33 (1.02%) Skype for Business
5 29 (0.89%) Confluence
6 21 (0.65%) Exchange Server 2013
7 14 (0.43%) Exchange Server 2010
8 13 (0.40%) Apache
9 12 (0.37%) Elasticsearch
10 10 (0.31%) Apache Spark
10 10 (0.31%) Appian
10 10 (0.31%) Tomcat
11 8 (0.25%) Oracle Workflow
12 6 (0.19%) CMS
12 6 (0.19%) Drupal
13 5 (0.15%) OpenStack
14 4 (0.12%) Cloud Foundry
14 4 (0.12%) GemFire
14 4 (0.12%) ThingWorx
15 3 (0.093%) Ethereum
Applications
1 358 (11.05%) Microsoft Office
2 182 (5.62%) Microsoft Excel
3 52 (1.60%) Microsoft PowerPoint
4 50 (1.54%) MS Visio
5 24 (0.74%) Spreadsheet
6 9 (0.28%) Microsoft Project
7 7 (0.22%) Photoshop
8 4 (0.12%) Windchill
9 1 (0.031%) Adobe Creative Suite
9 1 (0.031%) InfoPath
Business Applications
1 21 (0.65%) Dynamics CRM
2 17 (0.52%) Sentinel
3 16 (0.49%) Remedy ITSM
4 15 (0.46%) SAP SD
5 10 (0.31%) NetSuite
6 8 (0.25%) SAP S/4HANA
7 6 (0.19%) SAP Oil and Gas
8 5 (0.15%) Oracle Financials
9 4 (0.12%) Oracle Assets
9 4 (0.12%) Oracle Cash Management
9 4 (0.12%) Oracle EBS
9 4 (0.12%) Oracle Payables
9 4 (0.12%) SAP Business One
10 3 (0.093%) BASE24
10 3 (0.093%) Eikon
11 2 (0.062%) Dynamics NAV
11 2 (0.062%) SAP CO
11 2 (0.062%) SAP FI
11 2 (0.062%) SAP FI/CO
11 2 (0.062%) SAP R/3
Cloud Services
1 774 (23.88%) Microsoft 365
2 637 (19.65%) Azure
3 301 (9.29%) AWS
4 141 (4.35%) Azure Active Directory
5 105 (3.24%) PaaS
6 103 (3.18%) IaaS
7 99 (3.05%) SaaS
8 71 (2.19%) Power Platform
9 52 (1.60%) OneDrive
9 52 (1.60%) Stripe
10 40 (1.23%) GCP
11 34 (1.05%) Mimecast
12 33 (1.02%) GitHub
12 33 (1.02%) Serverless
13 27 (0.83%) AWS Lambda
13 27 (0.83%) GitHub Actions
14 26 (0.80%) Dynamics 365
15 24 (0.74%) Azure Sentinel
16 19 (0.59%) Power Automate
17 18 (0.56%) Virtual Private Cloud
Communications & Networking
1 325 (10.03%) Firewall
2 260 (8.02%) DNS
3 223 (6.88%) WAN
4 217 (6.70%) LAN
5 191 (5.89%) DHCP
6 179 (5.52%) VPN
7 163 (5.03%) TCP/IP
8 120 (3.70%) Wi-Fi
9 119 (3.67%) Wireless
10 110 (3.39%) SAN
11 66 (2.04%) SD-WAN
12 60 (1.85%) VoIP
13 59 (1.82%) Network Security
14 57 (1.76%) Skype
15 54 (1.67%) NetScaler
16 53 (1.64%) Cisco Nexus
17 50 (1.54%) OSPF
18 49 (1.51%) Cisco ASA
19 47 (1.45%) Internet
19 47 (1.45%) MPLS
Database & Business Intelligence
1 269 (8.30%) SQL Server
2 69 (2.13%) NoSQL
3 41 (1.27%) Relational Database
4 40 (1.23%) Amazon RDS
4 40 (1.23%) Power BI
5 32 (0.99%) Data Warehouse
6 29 (0.89%) Big Data
6 29 (0.89%) MySQL
7 28 (0.86%) PostgreSQL
8 25 (0.77%) SQL Server Reporting Services
9 21 (0.65%) Oracle Database
10 20 (0.62%) SQL Server Integration Services
11 19 (0.59%) BusinessObjects
12 17 (0.52%) RDBMS
13 15 (0.46%) Oracle Reports
14 13 (0.40%) Metadata
14 13 (0.40%) SQL Server Analysis Services
15 12 (0.37%) MongoDB
16 10 (0.31%) Amazon Redshift
17 9 (0.28%) Enterprise Data Warehouse
Development Applications
1 108 (3.33%) JIRA
2 63 (1.94%) Git (software)
3 59 (1.82%) Jenkins
4 23 (0.71%) webpack
5 13 (0.40%) Bitbucket
6 12 (0.37%) GitLab
7 9 (0.28%) LSMW
8 7 (0.22%) Sonatype Nexus
8 7 (0.22%) WebSpeed
9 6 (0.19%) Atlassian Bamboo
9 6 (0.19%) Octopus Deploy
9 6 (0.19%) Selenium
10 5 (0.15%) Toad
11 4 (0.12%) Cucumber
11 4 (0.12%) Gradle
11 4 (0.12%) gulp
11 4 (0.12%) Protractor
11 4 (0.12%) TeamCity
12 3 (0.093%) Maven
12 3 (0.093%) Travis CI
General
1 1,200 (37.03%) Social Skills
2 632 (19.50%) Finance
3 406 (12.53%) Analytical Skills
4 174 (5.37%) Organisational Skills
5 152 (4.69%) Public Sector
6 141 (4.35%) Banking
7 129 (3.98%) Inclusion and Diversity
8 123 (3.80%) Retail
9 116 (3.58%) Legal
10 109 (3.36%) Influencing Skills
10 109 (3.36%) Telecoms
11 106 (3.27%) Manufacturing
12 90 (2.78%) Law
13 62 (1.91%) Presentation Skills
14 56 (1.73%) Marketing
15 55 (1.70%) Advertising
16 48 (1.48%) Digital Economy
17 40 (1.23%) Games
18 33 (1.02%) Pharmaceutical
19 30 (0.93%) Billing
Job Titles
1 853 (26.32%) Analyst
2 357 (11.02%) Service Analyst
3 339 (10.46%) Support Analyst
4 327 (10.09%) Service Desk Analyst
5 305 (9.41%) Support Engineer
6 279 (8.61%) IT Support
7 252 (7.78%) Service Manager
8 178 (5.49%) Applications Support
9 167 (5.15%) Network Engineer
10 158 (4.88%) Infrastructure Engineer
11 157 (4.84%) Delivery Manager
12 146 (4.50%) Service Delivery Manager
13 141 (4.35%) 2nd Line Support
14 132 (4.07%) IT Engineer
15 115 (3.55%) 1st Line Support
16 113 (3.49%) Team Leader
17 111 (3.42%) IT Manager
18 110 (3.39%) IT Analyst
19 109 (3.36%) Applications Support Analyst
20 106 (3.27%) Technical Support
Libraries, Frameworks & Software Standards
1 103 (3.18%) .NET
2 61 (1.88%) COM
3 59 (1.82%) Web Services
4 56 (1.73%) .NET Framework
5 52 (1.60%) gRPC
5 52 (1.60%) Protocol Buffers
6 46 (1.42%) HTML
7 39 (1.20%) Node.js
8 30 (0.93%) JSON
9 29 (0.89%) XML
10 26 (0.80%) SailPoint
11 23 (0.71%) GraphQL
11 23 (0.71%) Kafka
11 23 (0.71%) Preactjs
11 23 (0.71%) RxJS
11 23 (0.71%) WebSockets
12 22 (0.68%) LDAP
12 22 (0.68%) RabbitMQ
13 18 (0.56%) CSS
14 17 (0.52%) Middleware
Miscellaneous
1 257 (7.93%) Self-Motivation
2 210 (6.48%) Management Information System
3 169 (5.21%) Data Centre
4 83 (2.56%) Driving Licence
5 82 (2.53%) Replication
6 70 (2.16%) User Experience
7 69 (2.13%) Enterprise Software
8 56 (1.73%) PKI
9 49 (1.51%) Virtual Team
10 45 (1.39%) Public Cloud
11 44 (1.36%) Data Structures
12 33 (1.02%) Blog
13 29 (0.89%) Video\Live Streaming
14 27 (0.83%) Video Conferencing
15 26 (0.80%) Clustering
15 26 (0.80%) Sports Betting
16 24 (0.74%) NHS
16 24 (0.74%) Smartphone
17 23 (0.71%) Legacy Systems
18 22 (0.68%) Cloud Native
Operating Systems
1 1,200 (37.03%) Windows
2 496 (15.30%) Windows Server
3 402 (12.40%) Windows 10
4 267 (8.24%) Linux
5 162 (5.00%) Windows Server 2012
6 115 (3.55%) Windows Server 2016
7 109 (3.36%) Unix
8 89 (2.75%) Windows 7
9 85 (2.62%) Windows Server 2019
10 64 (1.97%) Windows Server 2008
11 59 (1.82%) Mac OS
12 56 (1.73%) Android
13 51 (1.57%) Apple iOS
14 30 (0.93%) Windows 8
15 26 (0.80%) Windows Server 2003
16 24 (0.74%) Mac OS X
16 24 (0.74%) Solaris
17 17 (0.52%) Red Hat Enterprise Linux
18 13 (0.40%) Windows XP
19 8 (0.25%) SUSE
Processes & Methodologies
1 1,194 (36.84%) ITIL
2 733 (22.62%) Problem-Solving
3 703 (21.69%) Service Delivery
4 527 (16.26%) Service Management
5 517 (15.95%) Incident Management
6 411 (12.68%) Agile
7 319 (9.84%) Continuous Improvement
8 302 (9.32%) Problem Management
9 274 (8.45%) Change Management
10 253 (7.81%) Project Management
11 221 (6.82%) ITSM
12 206 (6.36%) Mentoring
13 203 (6.26%) Infrastructure Engineering
14 202 (6.23%) Time Management
15 196 (6.05%) Line Management
16 191 (5.89%) DevOps
17 176 (5.43%) Analytics
17 176 (5.43%) Major Incident Management
18 163 (5.03%) Cybersecurity
19 147 (4.54%) Root Cause Analysis
Programming Languages
1 482 (14.87%) SQL
2 242 (7.47%) PowerShell
3 141 (4.35%) Python
4 121 (3.73%) C#
5 112 (3.46%) JavaScript
6 94 (2.90%) Java
7 60 (1.85%) Rust
8 49 (1.51%) C
9 48 (1.48%) Bash
10 47 (1.45%) T-SQL
11 27 (0.83%) TypeScript
12 25 (0.77%) Perl
13 21 (0.65%) VBA
14 19 (0.59%) PHP
15 14 (0.43%) PL/SQL
15 14 (0.43%) R
16 13 (0.40%) Go
16 13 (0.40%) Shell Script
17 11 (0.34%) ABAP
18 10 (0.31%) VB
Qualifications
1 491 (15.15%) Security Cleared
2 312 (9.63%) SC Cleared
3 230 (7.10%) Degree
4 183 (5.65%) Cisco Certification
5 141 (4.35%) Microsoft Certification
6 130 (4.01%) CCNA
7 116 (3.58%) ITIL Certification
8 93 (2.87%) DBS Check
9 91 (2.81%) CCNP
10 85 (2.62%) ITIL Foundation Certificate
11 62 (1.91%) MCSE
12 53 (1.64%) DV Cleared
13 47 (1.45%) MCP
14 44 (1.36%) BPSS Clearance
15 37 (1.14%) CCIE
16 36 (1.11%) Computer Science Degree
17 26 (0.80%) JNCIA
18 25 (0.77%) MCSA
19 21 (0.65%) A+ Certification
20 16 (0.49%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 91 (2.81%) QA
2 64 (1.97%) GDPR
3 38 (1.17%) ISO/IEC 27001
4 26 (0.80%) ISAE 3402
5 23 (0.71%) COBIT
6 17 (0.52%) PCI DSS
6 17 (0.52%) PMO
7 16 (0.49%) ISO 9001
8 13 (0.40%) Cyber Essentials
8 13 (0.40%) Data Quality
9 6 (0.19%) Sarbanes-Oxley
10 5 (0.15%) GxP
11 4 (0.12%) GLBA
11 4 (0.12%) ISO 14001
11 4 (0.12%) NIST
12 3 (0.093%) Accessibility
12 3 (0.093%) SOC 1
12 3 (0.093%) SOC 2
13 2 (0.062%) ISO/IEC 20000
13 2 (0.062%) NCSC
System Software
1 867 (26.75%) Active Directory
2 212 (6.54%) VMware Infrastructure
3 156 (4.81%) Hyper-V
4 154 (4.75%) Docker
5 47 (1.45%) vSphere
6 43 (1.33%) VMware ESXi
7 41 (1.27%) Virtual Machines
8 40 (1.23%) XenApp
9 27 (0.83%) Firmware
10 25 (0.77%) Virtual Desktop
11 19 (0.59%) Virtual Servers
11 19 (0.59%) VMware Workstation
12 17 (0.52%) XenDesktop
13 14 (0.43%) iptables
14 13 (0.40%) Terminal Services
15 12 (0.37%) Microsoft Virtual Server
15 12 (0.37%) VMware NSX
16 9 (0.28%) BitLocker
16 9 (0.28%) NFS
17 7 (0.22%) Citrix Hypervisor
Systems Management
1 228 (7.03%) SCCM
2 163 (5.03%) Terraform
3 140 (4.32%) Kubernetes
4 120 (3.70%) Microsoft Intune
5 72 (2.22%) Grafana
6 71 (2.19%) Prometheus
7 52 (1.60%) Ansible
8 33 (1.02%) SCOM
9 27 (0.83%) Nagios
10 25 (0.77%) SCVMM
11 24 (0.74%) Icinga
12 23 (0.71%) Microsoft Clustering
13 20 (0.62%) FortiGate
13 20 (0.62%) Jamf Pro
14 19 (0.59%) Cisco Prime
14 19 (0.59%) McAfee ePO
15 18 (0.56%) Opscode Chef
16 17 (0.52%) WSUS
17 16 (0.49%) Active Directory Federation Services
17 16 (0.49%) ZABBIX
Vendors
1 1,207 (37.24%) Microsoft
2 357 (11.02%) Cisco
3 311 (9.60%) VMware
4 228 (7.03%) Citrix
5 163 (5.03%) ServiceNow
6 112 (3.46%) Palo Alto
6 112 (3.46%) SolarWinds
7 109 (3.36%) Apple
8 102 (3.15%) Oracle
9 97 (2.99%) F5
10 90 (2.78%) Juniper
11 88 (2.72%) CheckPoint
12 78 (2.41%) HP
13 77 (2.38%) Fortinet
13 77 (2.38%) TrueLayer
14 69 (2.13%) NEC
14 69 (2.13%) Northgate
15 68 (2.10%) Adobe
15 68 (2.10%) SAP
16 66 (2.04%) Google