Period
to 23 October 2017

The following table provides summary statistics for permanent job vacancies with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 23 October 2017 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
UK
6 months to
23 Oct 2017
Same period 2016 Same period 2015
Rank 152 103 111
Rank change year-on-year -49 +8 -6
Permanent jobs citing SLA 4160 5445 5884
As % of all permanent IT jobs advertised in the UK 2.37% 2.87% 2.69%
As % of the Quality Assurance & Compliance category 18.88% 21.94% 21.06%
Number of salaries quoted 3279 4204 4707
UK median annual salary £37,500 £37,500 £37,000
Median salary % change year-on-year - +1.35% +1.37%
10th Percentile £21,250 £21,250 £20,940
90th Percentile £67,500 £62,500 £61,250
UK excluding London median annual salary £35,000 £35,000 £35,000

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Permanent vacancies with a requirement for quality assurance or compliance skills 22031 24815 27940
As % of all permanent IT jobs advertised in the UK 12.55% 13.09% 12.77%
Number of salaries quoted 16366 19610 22091
UK median annual salary £50,000 £50,000 £45,000
Median salary % change year-on-year - +11.11% -
10th Percentile £27,500 £27,500 £26,250
90th Percentile £77,500 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,000
% change year-on-year - +6.25% -

SLA
Job Vacancy Trend

Job postings citing SLA as a percentage of all IT jobs advertised.

Job vacancy trend for SLA in the UK

SLA
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA.

Salary trend for SLA in the UK

SLA
Salary Histogram

The salary distribution of IT jobs citing SLA over the 6 months to 23 October 2017.

Salary histogram for SLA in the UK

SLA
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the UK over the 6 months to 23 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -42 3903 £37,500 - 168
UK excluding London -29 2796 £35,000 - 134
London -41 1280 £45,000 +1.12% 43
South East -22 886 £37,500 +7.14% 48
North of England -7 648 £29,000 -10.77% 41
Midlands -33 456 £35,000 -9.09% 13
East of England -18 397 £32,000 -14.67% 16
North West +24 384 £27,500 -19.71% 24
West Midlands -30 312 £37,500 - 7
South West -29 242 £36,250 +13.14% 7
Yorkshire -38 213 £30,000 -7.69% 10
East Midlands -39 139 £32,500 -23.53% 6
Scotland -26 103 £35,000 +4.48% 4
Wales -6 88 £36,250 +36.79% 4
North East +19 51 £36,297 -3.53% 7
Northern Ireland -30 3 £30,000 -40.00%
Channel Islands - 1 - - 1

For the 6 months to 23 October 2017, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for SLA.

1 1747 (42.00%) ITIL
2 1517 (36.47%) Windows
3 1269 (30.50%) Microsoft
4 874 (21.01%) Finance
5 843 (20.26%) Active Directory
6 730 (17.55%) Service Delivery
7 682 (16.39%) VMware
8 657 (15.79%) Cisco
9 649 (15.60%) SQL
10 638 (15.34%) Windows Server
11 602 (14.47%) Service Management
12 548 (13.17%) Microsoft Office
13 527 (12.67%) Linux
14 512 (12.31%) SQL Server
15 505 (12.14%) Firewall
16 446 (10.72%) Incident Management
17 435 (10.46%) Windows 7
18 430 (10.34%) Problem Management
19 421 (10.12%) VMware Infrastructure
20 417 (10.02%) Citrix
21 394 (9.47%) Degree
22 384 (9.23%) MS Exchange
23 377 (9.06%) Office 365
24 366 (8.80%) Cisco Certification
25 346 (8.32%) Change Management
26 342 (8.22%) LAN
27 336 (8.08%) WAN
28 324 (7.79%) Agile Software Development
29 312 (7.50%) Data Centre
30 311 (7.48%) Microsoft Certification

SLA
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 384 (9.23%) MS Exchange
2 156 (3.75%) SharePoint
3 154 (3.70%) Exchange Server 2010
4 124 (2.98%) IIS
5 99 (2.38%) Tomcat
6 91 (2.19%) Skype for Business
7 82 (1.97%) Apache
8 80 (1.92%) Exchange Server 2013
9 75 (1.80%) WebLogic
10 68 (1.63%) Exchange Server 2007
11 62 (1.49%) JBoss
12 58 (1.39%) CMS
13 52 (1.25%) Documentum
14 46 (1.11%) Oracle SOA Suite
15 42 (1.01%) IBM Notes
15 42 (1.01%) WebSphere
16 32 (0.77%) BizTalk Server
17 31 (0.75%) Exchange Server 2003
18 28 (0.67%) Blackberry Enterprise Server
19 19 (0.46%) SharePoint 2013
Applications
1 548 (13.17%) Microsoft Office
2 224 (5.38%) Microsoft Excel
3 113 (2.72%) Microsoft PowerPoint
4 35 (0.84%) MS Visio
5 21 (0.50%) Spreadsheet
6 20 (0.48%) Microsoft Project
7 7 (0.17%) InfoPath
8 5 (0.12%) Niku Workbench
9 4 (0.096%) Acrobat
9 4 (0.096%) Photoshop
10 3 (0.072%) Adobe Premiere
10 3 (0.072%) Camtasia
10 3 (0.072%) Inkscape
10 3 (0.072%) Maya
10 3 (0.072%) SOLIDWORKS
11 2 (0.048%) Adobe Creative Suite
12 1 (0.024%) Adobe Illustrator
12 1 (0.024%) AutoCAD
12 1 (0.024%) Open Workbench
Business Applications
1 87 (2.09%) Dynamics CRM
2 52 (1.25%) SAP FI
3 51 (1.23%) SAP CO
3 51 (1.23%) SAP FI/CO
4 49 (1.18%) Remedy ITSM
5 48 (1.15%) SAP MM
6 40 (0.96%) SAP MII
6 40 (0.96%) SAP PP
6 40 (0.96%) SAP PP-PI
7 25 (0.60%) Dynamics NAV
8 24 (0.58%) Oracle EBS
9 16 (0.38%) Oracle EBS R12
9 16 (0.38%) Oracle Financials
9 16 (0.38%) Oracle Payables
10 15 (0.36%) Oracle Procure-to-Pay
11 13 (0.31%) Dynamics AX
11 13 (0.31%) Oracle Assets
12 12 (0.29%) Oracle Subledger Accounting
13 10 (0.24%) Oracle E-Business Tax
13 10 (0.24%) Oracle Receivables
Cloud Services
1 377 (9.06%) Office 365
2 211 (5.07%) Microsoft Azure
3 105 (2.52%) Amazon AWS
4 99 (2.38%) SaaS
5 59 (1.42%) IaaS
6 46 (1.11%) Cloud Computing
7 26 (0.63%) GitHub
8 24 (0.58%) Mimecast
9 23 (0.55%) PaaS
10 21 (0.50%) G Suite
11 16 (0.38%) Dynamics 365
12 12 (0.29%) Yammer
13 9 (0.22%) Azure Active Directory
14 6 (0.14%) Google Cloud Platform
14 6 (0.14%) OneDrive
15 4 (0.096%) Amazon EC2
15 4 (0.096%) Amazon ELB
15 4 (0.096%) Google Analytics
16 3 (0.072%) Force.com
17 2 (0.048%) Amazon S3
Communications & Networking
1 505 (12.14%) Firewall
2 342 (8.22%) LAN
3 336 (8.08%) WAN
4 311 (7.48%) TCP/IP
5 264 (6.35%) DNS
6 251 (6.03%) VPN
7 241 (5.79%) SAN
8 187 (4.50%) DHCP
9 155 (3.73%) VoIP
10 151 (3.63%) Wireless
11 96 (2.31%) BGP
12 93 (2.24%) Cisco Nexus
13 92 (2.21%) Network Security
14 84 (2.02%) Wi-Fi
15 82 (1.97%) VLAN
16 72 (1.73%) Unified Communications
17 70 (1.68%) MPLS
18 69 (1.66%) Internet
19 66 (1.59%) OSPF
19 66 (1.59%) Skype
Database & Business Intelligence
1 512 (12.31%) SQL Server
2 101 (2.43%) SQL Server 2008
3 91 (2.19%) MySQL
4 57 (1.37%) SQL Server Integration Services
5 56 (1.35%) SQL Server Reporting Services
6 49 (1.18%) Oracle Database
6 49 (1.18%) SQL Server 2005
7 45 (1.08%) SQL Server 2012
8 44 (1.06%) Relational Database
9 34 (0.82%) Oracle Reports
10 31 (0.75%) BusinessObjects
11 30 (0.72%) SQL Server 2014
12 28 (0.67%) Data Warehouse
12 28 (0.67%) DB2
12 28 (0.67%) Oracle Database 12c
13 25 (0.60%) SQL Server Analysis Services
14 23 (0.55%) MongoDB
14 23 (0.55%) Power BI
15 20 (0.48%) RDBMS
16 18 (0.43%) Hadoop
Development Applications
1 71 (1.71%) Jenkins
2 54 (1.30%) Team Foundation Server
3 52 (1.25%) JIRA
4 48 (1.15%) Selenium
5 46 (1.11%) Git (software)
6 41 (0.99%) SQL Server Management Studio (SSMS)
6 41 (0.99%) VSS/SourceSafe
7 37 (0.89%) Visual Studio
8 28 (0.67%) Maven
9 21 (0.50%) TeamCity
10 13 (0.31%) Subversion
11 4 (0.096%) Eclipse
11 4 (0.096%) Grunt
11 4 (0.096%) gulp
11 4 (0.096%) IntelliJ
11 4 (0.096%) Protractor
11 4 (0.096%) Talend Open Studio
11 4 (0.096%) webpack
12 3 (0.072%) Redmine
12 3 (0.072%) Sonatype Nexus
General
1 874 (21.01%) Finance
2 258 (6.20%) Telecoms
3 189 (4.54%) Banking
4 152 (3.65%) Legal
4 152 (3.65%) Retail
5 123 (2.96%) Back Office
6 114 (2.74%) Manufacturing
7 95 (2.28%) Marketing
8 74 (1.78%) Military
9 66 (1.59%) Billing
10 59 (1.42%) Advertising
11 52 (1.25%) Electronics
12 51 (1.23%) Law
13 49 (1.18%) French Language
13 49 (1.18%) German Language
14 34 (0.82%) Publishing
15 32 (0.77%) International Banking
16 29 (0.70%) Investment Banking
17 25 (0.60%) Games
18 20 (0.48%) Financial Institution
Job Titles
1 1039 (24.98%) Analyst
2 422 (10.14%) Support Analyst
3 413 (9.93%) Service Manager
4 408 (9.81%) Support Engineer
5 398 (9.57%) Service Analyst
6 311 (7.48%) Applications Support
7 309 (7.43%) Service Desk Analyst
8 249 (5.99%) Network Engineer
9 240 (5.77%) IT Manager
10 223 (5.36%) IT Support
11 198 (4.76%) 2nd Line Support
12 185 (4.45%) Team Leader
13 181 (4.35%) Delivery Manager
14 176 (4.23%) Services Delivery Manager
15 160 (3.85%) Applications Support Analyst
16 158 (3.80%) IT Engineer
17 151 (3.63%) Administrator
18 145 (3.49%) Developer
19 137 (3.29%) Desktop Support
20 118 (2.84%) Infrastructure Engineer
Libraries, Frameworks & Software Standards
1 177 (4.25%) Web Services
2 175 (4.21%) .NET
3 114 (2.74%) Middleware
4 97 (2.33%) HTML
4 97 (2.33%) SOAP
5 91 (2.19%) J2EE
6 89 (2.14%) REST
7 88 (2.12%) CSS
8 66 (1.59%) jQuery
9 60 (1.44%) AngularJS
10 58 (1.39%) XML
11 55 (1.32%) ASP.NET
12 41 (0.99%) WCF
13 40 (0.96%) SAPUI5
14 34 (0.82%) ASP.NET Web Forms
15 30 (0.72%) Spring
16 29 (0.70%) ASP.NET Web API
17 27 (0.65%) Hibernate
17 27 (0.65%) HTML5
18 25 (0.60%) Entity Framework
Miscellaneous
1 312 (7.50%) Data Centre
2 295 (7.09%) Analytical Skills
3 270 (6.49%) Management Information System
4 148 (3.56%) Computer Science
5 86 (2.07%) Client/Server
6 77 (1.85%) Clustering
7 59 (1.42%) Driving Licence
8 56 (1.35%) Virtual Team
9 53 (1.27%) Replication
10 51 (1.23%) iPad
11 50 (1.20%) User Experience
12 49 (1.18%) Enterprise Software
13 42 (1.01%) CMDB
14 39 (0.94%) Video Conferencing
15 38 (0.91%) Blackberry
16 32 (0.77%) Smartphone
17 26 (0.63%) EPoS
18 25 (0.60%) Enterprise Storage
19 23 (0.55%) iPhone
19 23 (0.55%) N-Tier
Operating Systems
1 1517 (36.47%) Windows
2 638 (15.34%) Windows Server
3 527 (12.67%) Linux
4 435 (10.46%) Windows 7
5 309 (7.43%) Unix
5 309 (7.43%) Windows Server 2008
6 304 (7.31%) Windows Server 2012
7 230 (5.53%) Windows 10
8 145 (3.49%) Windows 8
9 141 (3.39%) Windows Server 2003
10 78 (1.88%) Solaris
11 72 (1.73%) Red Hat Enterprise Linux
12 62 (1.49%) Windows XP
13 48 (1.15%) Apple iOS
14 44 (1.06%) Android
15 42 (1.01%) CentOS
16 41 (0.99%) AIX
17 33 (0.79%) Mac OS X
18 24 (0.58%) Windows Vista
19 21 (0.50%) Ubuntu
Processes & Methodologies
1 1747 (42.00%) ITIL
2 730 (17.55%) Service Delivery
3 602 (14.47%) Service Management
4 446 (10.72%) Incident Management
5 430 (10.34%) Problem Management
6 346 (8.32%) Change Management
7 324 (7.79%) Agile Software Development
8 295 (7.09%) Project Management
9 289 (6.95%) Continuous Improvement
10 255 (6.13%) Disaster Recovery
11 254 (6.11%) ITSM
12 239 (5.75%) Root Cause Analysis
13 227 (5.46%) Stakeholder Management
14 222 (5.34%) Mentoring
15 205 (4.93%) ITIL V3
16 203 (4.88%) CRM
17 187 (4.50%) Process Improvement
18 170 (4.09%) Line Management
19 162 (3.89%) DevOps
20 155 (3.73%) IT Strategy
Programming Languages
1 649 (15.60%) SQL
2 191 (4.59%) Java
3 156 (3.75%) C#
4 117 (2.81%) JavaScript
5 110 (2.64%) PowerShell
6 107 (2.57%) T-SQL
7 69 (1.66%) Python
8 58 (1.39%) C
9 56 (1.35%) Shell Script
10 55 (1.32%) Bash Shell
11 52 (1.25%) Perl
12 46 (1.11%) VB
13 41 (0.99%) PL/SQL
14 40 (0.96%) PHP
15 20 (0.48%) VBScript
16 19 (0.46%) ABAP
17 15 (0.36%) Erlang
18 13 (0.31%) VBA
19 7 (0.17%) C++
19 7 (0.17%) PHP 5
Qualifications
1 394 (9.47%) Degree
2 366 (8.80%) Cisco Certification
3 311 (7.48%) Microsoft Certification
4 290 (6.97%) Security Cleared
5 259 (6.23%) CCNA
6 223 (5.36%) ITIL Certification
7 184 (4.42%) CCNP
8 180 (4.33%) SC Cleared
9 159 (3.82%) MCP
10 156 (3.75%) MCSE
11 118 (2.84%) MCSA
12 85 (2.04%) DV Cleared
13 70 (1.68%) Computer Science Degree
14 50 (1.20%) ITIL Foundation Certificate
15 49 (1.18%) CCIE
16 43 (1.03%) VMware Certified Professional (VCP)
17 30 (0.72%) ISEB
18 29 (0.70%) MCDST
19 28 (0.67%) A+ Certification
19 28 (0.67%) MCITP
Quality Assurance & Compliance
1 98 (2.36%) QA
2 96 (2.31%) ISO/IEC 27001
3 79 (1.90%) ISO 9001
4 59 (1.42%) ISO/IEC 20000
5 49 (1.18%) Disclosure Scotland
6 40 (0.96%) PCI DSS
7 25 (0.60%) Data Quality
8 15 (0.36%) PMO
9 12 (0.29%) COBIT
10 11 (0.26%) GDPR
11 9 (0.22%) Sarbanes-Oxley
12 7 (0.17%) ISO 22301
13 6 (0.14%) ISO 14001
14 2 (0.048%) MiFID
14 2 (0.048%) Solvency II
15 1 (0.024%) HL7
15 1 (0.024%) ISO/IEC 27005
15 1 (0.024%) NEBOSH
15 1 (0.024%) PSD2
System Software
1 843 (20.26%) Active Directory
2 421 (10.12%) VMware Infrastructure
3 244 (5.87%) Hyper-V
4 89 (2.14%) vSphere
5 66 (1.59%) VMware ESXi
6 62 (1.49%) XenApp
7 39 (0.94%) KVM
7 39 (0.94%) Xen
8 29 (0.70%) Virtual Machines
8 29 (0.70%) Virtual Servers
9 26 (0.63%) Docker
10 21 (0.50%) Terminal Services
11 19 (0.46%) XenDesktop
12 18 (0.43%) Oracle RAC
13 16 (0.38%) XenServer
14 15 (0.36%) Firmware
14 15 (0.36%) Veritas Cluster Server
15 10 (0.24%) Microsoft App-V
15 10 (0.24%) Microsoft Virtual Server
16 9 (0.22%) VMware Server
Systems Management
1 192 (4.62%) SCCM
2 93 (2.24%) Puppet
3 71 (1.71%) Nagios
4 57 (1.37%) Opsview
5 53 (1.27%) SCOM
6 39 (0.94%) Cisco LMS
6 39 (0.94%) Cisco Prime
7 34 (0.82%) Oracle Enterprise Manager
8 33 (0.79%) WSUS
8 33 (0.79%) ZABBIX
9 29 (0.70%) NetBackup
9 29 (0.70%) Opscode Chef
10 25 (0.60%) Backup Exec
11 24 (0.58%) Norton AntiVirus
12 23 (0.55%) Tivoli Storage Manager
13 22 (0.53%) Ansible
13 22 (0.53%) Tivoli
14 21 (0.50%) AirWatch
14 21 (0.50%) SolarWinds Orion
15 16 (0.38%) FortiGate
Vendors
1 1269 (30.50%) Microsoft
2 682 (16.39%) VMware
3 657 (15.79%) Cisco
4 417 (10.02%) Citrix
5 306 (7.36%) Oracle
6 236 (5.67%) HP
7 200 (4.81%) SAP
8 161 (3.87%) Juniper
9 127 (3.05%) Remedy
10 115 (2.76%) Red Hat
11 112 (2.69%) IBM
12 109 (2.62%) Dell
13 108 (2.60%) F5
14 97 (2.33%) Xerox
15 93 (2.24%) CheckPoint
16 87 (2.09%) SolarWinds
16 87 (2.09%) Veeam
17 85 (2.04%) NetApp
18 81 (1.95%) EMC
19 78 (1.88%) Apple