Period
to 5 August 2020

The following table provides summary statistics for permanent job vacancies with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 5 August 2020 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
UK
6 months to
5 Aug 2020
Same period 2019 Same period 2018
Rank 159 144 155
Rank change year-on-year -15 +11 0
Permanent jobs citing SLA 1,419 3,555 3,815
As % of all permanent jobs advertised in the UK 2.15% 2.49% 2.23%
As % of the Quality Assurance & Compliance category 17.54% 18.55% 16.99%
Number of salaries quoted 1,142 2,754 2,945
Median annual salary £41,000 £40,000 £38,500
Median salary % change year-on-year +2.50% +3.90% +2.67%
10th Percentile £23,500 £21,250 £21,000
90th Percentile £75,000 £72,000 £63,750
UK excluding London median annual salary £36,500 £37,000 £36,500
% change year-on-year -1.35% +1.37% +4.29%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Permanent vacancies with a requirement for quality assurance or compliance skills 8,092 19,163 22,455
As % of all permanent IT jobs advertised in the UK 12.25% 13.40% 13.10%
Number of salaries quoted 6,113 14,134 17,045
Median annual salary £52,500 £50,000 £50,000
Median salary % change year-on-year +5.00% - +5.26%
10th Percentile £30,000 £28,250 £28,500
90th Percentile £85,000 £83,750 £80,000
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

SLA
Job Vacancy Trend

Job postings citing SLA as a proportion of all IT jobs advertised.

Job vacancy trend for SLA in the UK

SLA
Salary Trend

3-month moving average salary quoted in jobs citing SLA.

Salary trend for SLA in the UK

SLA
Salary Histogram

Salary distribution for jobs citing SLA over the 6 months to 5 August 2020.

Salary histogram for SLA in the UK

SLA
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the UK over the 6 months to 5 August 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -19 1,323 £41,000 +2.50% 159
UK excluding London -17 970 £36,500 -1.35% 152
London +19 417 £50,000 - 21
North of England -4 281 £37,500 -6.25% 27
South East -38 255 £40,000 - 46
North West -6 151 £41,000 +9.33% 10
Midlands -25 148 £30,000 - 22
East of England +22 120 £40,000 +14.29% 21
Yorkshire +12 96 £38,042 -18.19% 13
West Midlands -17 96 £29,250 -14.03% 12
South West +18 95 £31,500 -3.08% 22
Work from Home -27 57 £47,500 - 15
East Midlands -12 49 £32,500 +18.18% 10
Wales +23 44 £36,750 -3.29% 5
North East -12 34 £32,500 +8.33% 4
Scotland +45 31 £27,500 -33.33% 8
Northern Ireland +17 2 £47,500 +72.73% 1

For the 6 months to 5 August 2020, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for SLA.

1 530 (37.35%) Windows
2 514 (36.22%) ITIL
3 500 (35.24%) Microsoft
4 391 (27.55%) Active Directory
5 323 (22.76%) VMware
6 282 (19.87%) Office 365
7 258 (18.18%) Azure
8 249 (17.55%) Finance
9 241 (16.98%) Windows Server
10 240 (16.91%) Problem-Solving
11 232 (16.35%) Cisco
12 229 (16.14%) SQL
13 225 (15.86%) VMware Infrastructure
14 214 (15.08%) Service Delivery
15 192 (13.53%) LAN
16 186 (13.11%) Service Management
17 183 (12.90%) Microsoft Office
18 172 (12.12%) WAN
19 170 (11.98%) Firewall
20 160 (11.28%) Mentoring
21 153 (10.78%) Linux
22 152 (10.71%) Problem Management
23 150 (10.57%) Citrix
24 142 (10.01%) Windows 10
25 138 (9.73%) DNS
26 136 (9.58%) Incident Management
27 133 (9.37%) Degree
28 121 (8.53%) Cisco Certification
28 121 (8.53%) Change Management
29 120 (8.46%) ITSM

SLA
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 90 (6.34%) MS Exchange
2 84 (5.92%) SharePoint
3 56 (3.95%) Skype for Business
4 30 (2.11%) Exchange Server 2013
5 27 (1.90%) Exchange Server 2010
6 23 (1.62%) IIS
7 22 (1.55%) Confluence
8 16 (1.13%) CMS
9 10 (0.70%) WebLogic
10 8 (0.56%) Oracle Workflow
11 5 (0.35%) Apache
11 5 (0.35%) IBM Notes
12 4 (0.28%) SAS
12 4 (0.28%) WebSphere
13 3 (0.21%) BizTalk Server
13 3 (0.21%) Elasticsearch
13 3 (0.21%) MQSeries
13 3 (0.21%) nginx
14 2 (0.14%) Anypoint
14 2 (0.14%) WildFly
Applications
1 183 (12.90%) Microsoft Office
2 50 (3.52%) Microsoft Excel
3 21 (1.48%) Microsoft PowerPoint
4 3 (0.21%) MS Visio
5 1 (0.070%) Chatbot
5 1 (0.070%) Microsoft Project
Business Applications
1 10 (0.70%) Remedy ITSM
2 7 (0.49%) Oracle Applications
2 7 (0.49%) Oracle EBS
3 6 (0.42%) Dynamics AX
3 6 (0.42%) Dynamics CRM
3 6 (0.42%) Magento
3 6 (0.42%) Oracle EBS R12
3 6 (0.42%) Oracle Payables
4 5 (0.35%) Oracle E-Business Tax
4 5 (0.35%) Oracle Internet Expenses
4 5 (0.35%) Oracle iProcurement
4 5 (0.35%) Oracle Procure-to-Pay
4 5 (0.35%) Oracle Receivables
4 5 (0.35%) Oracle Subledger Accounting
5 4 (0.28%) Oracle Assets
5 4 (0.28%) SAP Hybris
5 4 (0.28%) SAP S/4HANA
6 2 (0.14%) iTrent
6 2 (0.14%) Oracle Cash Management
6 2 (0.14%) Salesforce.com CRM
Cloud Services
1 282 (19.87%) Office 365
2 258 (18.18%) Azure
3 113 (7.96%) AWS
4 58 (4.09%) SaaS
5 28 (1.97%) Power Platform
6 26 (1.83%) Azure Active Directory
7 25 (1.76%) AWS CloudFormation
8 23 (1.62%) Cloud Computing
9 19 (1.34%) Amazon CloudWatch
9 19 (1.34%) Serverless
10 18 (1.27%) Virtual Private Cloud
11 16 (1.13%) Amazon EC2
11 16 (1.13%) Amazon S3
12 15 (1.06%) IaaS
12 15 (1.06%) Mimecast
12 15 (1.06%) PaaS
13 14 (0.99%) OpenShift
14 13 (0.92%) Slack
15 12 (0.85%) Amazon SQS
15 12 (0.85%) Dynamics 365
Communications & Networking
1 192 (13.53%) LAN
2 172 (12.12%) WAN
3 170 (11.98%) Firewall
4 138 (9.73%) DNS
5 118 (8.32%) VPN
6 101 (7.12%) DHCP
7 87 (6.13%) TCP/IP
8 69 (4.86%) VoIP
9 61 (4.30%) Skype
10 60 (4.23%) Wireless
11 55 (3.88%) Wi-Fi
12 53 (3.74%) Unified Communications
13 52 (3.66%) Internet
14 46 (3.24%) Network Security
15 41 (2.89%) SAN
16 33 (2.33%) Cisco ASA
17 32 (2.26%) VLAN
18 29 (2.04%) MPLS
19 26 (1.83%) WebEx
20 25 (1.76%) BGP
Database & Business Intelligence
1 110 (7.75%) SQL Server
2 20 (1.41%) Oracle Database
2 20 (1.41%) Power BI
3 15 (1.06%) Relational Database
4 14 (0.99%) Data Warehouse
5 13 (0.92%) Amazon RDS
5 13 (0.92%) SQL Server 2012
5 13 (0.92%) SQL Server Integration Services
6 10 (0.70%) MySQL
6 10 (0.70%) SQL Server Reporting Services
7 9 (0.63%) RDBMS
7 9 (0.63%) SQL Server 2016
7 9 (0.63%) SQL Server Analysis Services
8 7 (0.49%) Hadoop
8 7 (0.49%) Oracle BI Publisher
8 7 (0.49%) Oracle Discoverer
9 6 (0.42%) BusinessObjects
9 6 (0.42%) DB2
9 6 (0.42%) OLAP
10 5 (0.35%) Star Schema
Development Applications
1 39 (2.75%) JIRA
2 26 (1.83%) Octopus Deploy
3 24 (1.69%) Jenkins
4 14 (0.99%) TeamCity
5 8 (0.56%) Git (software)
6 7 (0.49%) Oracle Forms
7 6 (0.42%) Artifactory
7 6 (0.42%) RStudio
7 6 (0.42%) Sonatype Nexus
7 6 (0.42%) Visual Studio Team System
8 5 (0.35%) Metasploit
9 4 (0.28%) Oracle APEX
10 3 (0.21%) Toad
11 2 (0.14%) Bitbucket
11 2 (0.14%) SQL Server Management Studio (SSMS)
11 2 (0.14%) Visual Studio
11 2 (0.14%) WinDbg
12 1 (0.070%) Ant
12 1 (0.070%) Hudson
12 1 (0.070%) Selenium
General
1 249 (17.55%) Finance
2 109 (7.68%) Telecoms
3 52 (3.66%) Public Sector
4 47 (3.31%) Retail
5 40 (2.82%) Legal
6 30 (2.11%) Banking
7 20 (1.41%) Advertising
8 17 (1.20%) Billing
9 14 (0.99%) Law
9 14 (0.99%) Local Government
10 13 (0.92%) General Ledger
10 13 (0.92%) Marketing
11 12 (0.85%) Manufacturing
12 10 (0.70%) Games
13 7 (0.49%) Back Office
14 6 (0.42%) Front Office
15 4 (0.28%) Automotive
15 4 (0.28%) Financial Institution
15 4 (0.28%) French Language
15 4 (0.28%) Investment Banking
Job Titles
1 254 (17.90%) Analyst
2 157 (11.06%) Support Engineer
3 111 (7.82%) Support Analyst
4 110 (7.75%) Service Manager
5 99 (6.98%) 2nd Line Support
6 91 (6.41%) IT Support
7 82 (5.78%) Service Analyst
8 78 (5.50%) IT Manager
9 71 (5.00%) Infrastructure Engineer
10 70 (4.93%) IT Engineer
11 69 (4.86%) Service Desk Analyst
12 66 (4.65%) 2nd Line Engineer
13 62 (4.37%) Administrator
14 58 (4.09%) Team Leader
15 56 (3.95%) Network Engineer
16 48 (3.38%) Applications Support
17 47 (3.31%) Delivery Manager
18 45 (3.17%) Technical Support
19 44 (3.10%) IT Support Engineer
20 42 (2.96%) Service Delivery Manager
Libraries, Frameworks & Software Standards
1 38 (2.68%) .NET
2 20 (1.41%) Web Services
3 19 (1.34%) XMPP
4 17 (1.20%) XML
5 14 (0.99%) RabbitMQ
6 13 (0.92%) .NET Framework
7 12 (0.85%) HTML
8 11 (0.78%) JSON
9 10 (0.70%) Middleware
9 10 (0.70%) SAML
10 8 (0.56%) LDAP
11 7 (0.49%) ASP.NET
11 7 (0.49%) J2EE
12 6 (0.42%) ODBC
12 6 (0.42%) Shiny
12 6 (0.42%) SOAP
13 5 (0.35%) CSS
14 4 (0.28%) .NET Core
14 4 (0.28%) SAP Fiori
14 4 (0.28%) WebRTC
Miscellaneous
1 117 (8.25%) Data Centre
2 112 (7.89%) Analytical Skills
3 105 (7.40%) Management Information System
4 79 (5.57%) Self-Motivation
5 38 (2.68%) Public Cloud
6 27 (1.90%) Clustering
6 27 (1.90%) Replication
7 26 (1.83%) iPhone
8 22 (1.55%) Video Conferencing
9 21 (1.48%) User Experience
10 19 (1.34%) Cloud Native
10 19 (1.34%) Driving Licence
10 19 (1.34%) Hybrid Cloud
10 19 (1.34%) Virtual Team
11 17 (1.20%) Enterprise Software
12 10 (0.70%) Greenfield Project
12 10 (0.70%) NHS
13 9 (0.63%) Handset
13 9 (0.63%) Smartphone
14 8 (0.56%) Private Cloud
Operating Systems
1 530 (37.35%) Windows
2 241 (16.98%) Windows Server
3 153 (10.78%) Linux
4 142 (10.01%) Windows 10
5 82 (5.78%) Windows 7
5 82 (5.78%) Windows Server 2012
6 80 (5.64%) Windows Server 2016
7 72 (5.07%) Unix
8 63 (4.44%) Windows Server 2008
9 35 (2.47%) Android
10 30 (2.11%) Apple iOS
10 30 (2.11%) Solaris
11 26 (1.83%) Windows Server 2019
12 25 (1.76%) Windows 8
13 20 (1.41%) Red Hat Enterprise Linux
13 20 (1.41%) Windows Server 2003
14 17 (1.20%) VMS
14 17 (1.20%) Windows XP
15 16 (1.13%) AIX
16 12 (0.85%) SUSE
Processes & Methodologies
1 514 (36.22%) ITIL
2 240 (16.91%) Problem-Solving
3 214 (15.08%) Service Delivery
4 186 (13.11%) Service Management
5 160 (11.28%) Mentoring
6 152 (10.71%) Problem Management
7 136 (9.58%) Incident Management
8 121 (8.53%) Change Management
9 120 (8.46%) Agile Software Development
9 120 (8.46%) ITSM
10 116 (8.17%) Project Management
11 112 (7.89%) Continuous Improvement
12 100 (7.05%) Infrastructure Engineering
13 88 (6.20%) DevOps
14 77 (5.43%) Stakeholder Management
15 70 (4.93%) Project Delivery
16 68 (4.79%) Proactive Monitoring
17 61 (4.30%) Customer Requirements
18 58 (4.09%) Disaster Recovery
19 57 (4.02%) Information Security
Programming Languages
1 229 (16.14%) SQL
2 103 (7.26%) PowerShell
3 44 (3.10%) Java
4 37 (2.61%) C#
4 37 (2.61%) Python
4 37 (2.61%) Shell Script
5 25 (1.76%) T-SQL
6 18 (1.27%) PL/SQL
7 16 (1.13%) C
8 14 (0.99%) Bash Shell
8 14 (0.99%) JavaScript
9 11 (0.78%) Perl
9 11 (0.78%) PHP
10 10 (0.70%) VBScript
11 7 (0.49%) Ruby
12 6 (0.42%) Groovy
12 6 (0.42%) R
13 5 (0.35%) VB.NET
14 4 (0.28%) VB
14 4 (0.28%) VBA
Qualifications
1 133 (9.37%) Degree
2 121 (8.53%) Cisco Certification
3 119 (8.39%) Security Cleared
4 105 (7.40%) ITIL Certification
5 94 (6.62%) SC Cleared
6 88 (6.20%) Microsoft Certification
7 78 (5.50%) CCNA
8 53 (3.74%) MCSA
9 51 (3.59%) MCSE
10 39 (2.75%) MCP
11 37 (2.61%) CCNP
12 31 (2.18%) DV Cleared
13 28 (1.97%) AWS Certification
14 27 (1.90%) A+ Certification
15 21 (1.48%) Computer Science Degree
16 20 (1.41%) JNCIA
17 19 (1.34%) CCIE
17 19 (1.34%) CISSP
18 15 (1.06%) VMware Certified Professional (VCP)
19 14 (0.99%) DBS Check
Quality Assurance & Compliance
1 57 (4.02%) ISO/IEC 27001
2 34 (2.40%) QA
3 26 (1.83%) GDPR
3 26 (1.83%) Sarbanes-Oxley
4 16 (1.13%) PCI DSS
5 10 (0.70%) ISO 9001
6 9 (0.63%) COBIT
6 9 (0.63%) ISO/IEC 20000
7 8 (0.56%) Cyber Essentials
7 8 (0.56%) NIST
8 4 (0.28%) Data Quality
9 2 (0.14%) PA-DSS
10 1 (0.070%) ISO 22301
10 1 (0.070%) NIST 800
10 1 (0.070%) PMO
System Software
1 391 (27.55%) Active Directory
2 225 (15.86%) VMware Infrastructure
3 115 (8.10%) Hyper-V
4 58 (4.09%) Virtual Machines
5 40 (2.82%) VMware ESXi
6 30 (2.11%) vSphere
7 26 (1.83%) XenApp
8 25 (1.76%) Docker
9 17 (1.20%) Virtual Desktop
10 13 (0.92%) VMware Workstation
11 11 (0.78%) Virtual Servers
12 10 (0.70%) Firmware
12 10 (0.70%) Terminal Server
13 8 (0.56%) XenDesktop
14 6 (0.42%) Samba
14 6 (0.42%) vCloud
15 5 (0.35%) Citrix Hypervisor
15 5 (0.35%) Snort
16 3 (0.21%) Microsoft Virtual Server
16 3 (0.21%) Terminal Services
Systems Management
1 104 (7.33%) SCCM
2 38 (2.68%) SCOM
3 37 (2.61%) Ansible
4 34 (2.40%) Puppet
5 30 (2.11%) Microsoft Intune
6 29 (2.04%) SCVMM
7 28 (1.97%) Terraform
7 28 (1.97%) WSUS
8 25 (1.76%) Cisco CUCM
9 22 (1.55%) Cisco Prime
10 21 (1.48%) Kubernetes
11 15 (1.06%) Cisco UCCX
11 15 (1.06%) Opscode Chef
12 12 (0.85%) Grafana
12 12 (0.85%) McAfee ePO
13 11 (0.78%) vCenter Server
14 9 (0.63%) HP Data Protector
15 8 (0.56%) Nagios
15 8 (0.56%) Tivoli
16 7 (0.49%) BMC PATROL
Vendors
1 500 (35.24%) Microsoft
2 323 (22.76%) VMware
3 232 (16.35%) Cisco
4 150 (10.57%) Citrix
5 102 (7.19%) HP
6 94 (6.62%) Oracle
7 70 (4.93%) Juniper
8 53 (3.74%) IBM
9 45 (3.17%) Dell
10 43 (3.03%) SolarWinds
11 39 (2.75%) ServiceNow
12 34 (2.40%) CheckPoint
13 33 (2.33%) Remedy
14 32 (2.26%) SAP
15 29 (2.04%) Veeam
16 27 (1.90%) Sophos
17 25 (1.76%) Red Hat
18 23 (1.62%) NetApp
19 22 (1.55%) Sun
20 21 (1.48%) McAfee