Period
to 21 October 2020

The following table provides summary statistics for permanent job vacancies with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 21 October 2020 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
UK
6 months to
21 Oct 2020
Same period 2019 Same period 2018
Rank 168 136 151
Rank change year-on-year -32 +15 +6
Permanent jobs citing SLA 1,016 3,521 3,680
As % of all permanent jobs advertised in the UK 2.08% 2.57% 2.25%
As % of the Quality Assurance & Compliance category 17.59% 19.46% 17.07%
Number of salaries quoted 874 2,703 2,852
Median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - +6.67%
10th Percentile £23,500 £22,050 £21,000
90th Percentile £75,000 £73,750 £65,000
UK excluding London median annual salary £41,000 £37,500 £36,500
% change year-on-year +9.33% +2.74% +4.29%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Permanent vacancies with a requirement for quality assurance or compliance skills 5,775 18,092 21,564
As % of all permanent IT jobs advertised in the UK 11.82% 13.21% 13.18%
Number of salaries quoted 4,508 13,521 16,361
Median annual salary £55,000 £50,000 £50,000
Median salary % change year-on-year +10.00% - -
10th Percentile £31,250 £28,250 £28,000
90th Percentile £85,075 £82,500 £80,000
UK excluding London median annual salary £50,000 £45,000 £45,000
% change year-on-year +11.11% - +5.88%

SLA
Job Vacancy Trend

Job postings citing SLA as a proportion of all IT jobs advertised.

Job vacancy trend for SLA in the UK

SLA
Salary Trend

3-month moving average salary quoted in jobs citing SLA.

Salary trend for SLA in the UK

SLA
Salary Histogram

Salary distribution for jobs citing SLA over the 6 months to 21 October 2020.

Salary histogram for SLA in the UK

SLA
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the UK over the 6 months to 21 October 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -31 940 £45,000 +9.76% 155
UK excluding London -20 721 £41,000 +9.33% 141
London -17 269 £49,000 -2.00% 26
North of England +5 215 £35,000 -20.00% 28
South East -44 192 £42,500 +6.25% 41
Midlands -36 114 £37,500 +15.38% 29
Work from Home -11 113 £44,500 -11.00% 25
North West +7 100 £41,000 +3.80% 12
Yorkshire +35 96 £35,000 -22.22% 10
South West +31 80 £38,500 +16.67% 24
East of England +21 75 £40,000 +14.29% 7
West Midlands -28 69 £27,761 -20.68% 20
East Midlands -1 45 £42,500 +41.67% 9
Wales +25 32 £30,000 -16.67% 6
Scotland +31 23 £32,500 +8.33% 8
North East +2 19 £32,000 -18.13% 6
Northern Ireland +11 3 £47,500 +43.94%

For the 6 months to 21 October 2020, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for SLA.

1 397 (39.07%) ITIL
2 385 (37.89%) Microsoft
3 363 (35.73%) Windows
4 267 (26.28%) Active Directory
5 252 (24.80%) VMware
6 241 (23.72%) Azure
7 218 (21.46%) Office 365
8 195 (19.19%) Finance
9 174 (17.13%) Windows Server
10 164 (16.14%) VMware Infrastructure
11 159 (15.65%) Cisco
12 158 (15.55%) Service Management
13 153 (15.06%) Problem-Solving
14 149 (14.67%) SQL
15 148 (14.57%) Service Delivery
16 144 (14.17%) Citrix
17 131 (12.89%) Microsoft Office
18 126 (12.40%) Firewall
19 122 (12.01%) LAN
20 120 (11.81%) Linux
21 119 (11.71%) Mentoring
22 117 (11.52%) Degree
23 116 (11.42%) AWS
24 111 (10.93%) WAN
24 111 (10.93%) Windows 10
25 110 (10.83%) VPN
26 106 (10.43%) Agile Software Development
27 103 (10.14%) Problem Management
28 100 (9.84%) ITSM
29 97 (9.55%) Change Management

SLA
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 90 (8.86%) SharePoint
2 60 (5.91%) MS Exchange
3 52 (5.12%) Skype for Business
4 30 (2.95%) IIS
5 21 (2.07%) Exchange Server 2013
6 14 (1.38%) CMS
7 13 (1.28%) Exchange Server 2010
8 10 (0.98%) Confluence
9 8 (0.79%) Apache
9 8 (0.79%) WebLogic
10 6 (0.59%) Elasticsearch
11 4 (0.39%) SAS
12 3 (0.30%) WebSphere
13 2 (0.20%) Anypoint
13 2 (0.20%) Exchange Server 2003
13 2 (0.20%) Exchange Server 2007
13 2 (0.20%) Tomcat
13 2 (0.20%) Umbraco
14 1 (0.098%) BizTalk Server
14 1 (0.098%) Exchange Server 2000
Applications
1 131 (12.89%) Microsoft Office
2 27 (2.66%) Microsoft Excel
3 4 (0.39%) Microsoft PowerPoint
4 1 (0.098%) Chatbot
Business Applications
1 12 (1.18%) Dynamics CRM
2 11 (1.08%) Oracle Applications
3 9 (0.89%) iTrent
3 9 (0.89%) Northgate Housing
4 8 (0.79%) Dynamics AX
5 5 (0.49%) Sentinel
6 4 (0.39%) Remedy ITSM
7 2 (0.20%) Eikon
7 2 (0.20%) Oracle EBS
7 2 (0.20%) Oracle EBS R12
7 2 (0.20%) Oracle Financials
7 2 (0.20%) Salesforce.com CRM
7 2 (0.20%) Workfront
8 1 (0.098%) Oracle Assets
8 1 (0.098%) Oracle Cash Management
8 1 (0.098%) Oracle E-Business Tax
8 1 (0.098%) Oracle ERP
8 1 (0.098%) Oracle Payables
8 1 (0.098%) Oracle Procure-to-Pay
8 1 (0.098%) Oracle Receivables
Cloud Services
1 241 (23.72%) Azure
2 218 (21.46%) Office 365
3 116 (11.42%) AWS
4 53 (5.22%) SaaS
5 38 (3.74%) Azure Active Directory
6 25 (2.46%) PaaS
7 24 (2.36%) IaaS
8 20 (1.97%) Power Platform
9 19 (1.87%) OneDrive
10 18 (1.77%) GCP
11 17 (1.67%) Amazon CloudWatch
12 16 (1.57%) Mimecast
12 16 (1.57%) Virtual Private Cloud
13 14 (1.38%) OpenShift
14 13 (1.28%) Cloud Computing
15 12 (1.18%) Amazon SQS
16 11 (1.08%) Amazon EC2
16 11 (1.08%) Amazon ELB
16 11 (1.08%) Amazon S3
16 11 (1.08%) Route 53
Communications & Networking
1 126 (12.40%) Firewall
2 122 (12.01%) LAN
3 111 (10.93%) WAN
4 110 (10.83%) VPN
5 80 (7.87%) DNS
6 60 (5.91%) DHCP
7 54 (5.31%) Unified Communications
8 50 (4.92%) VoIP
9 49 (4.82%) Skype
9 49 (4.82%) TCP/IP
10 39 (3.84%) SAN
11 38 (3.74%) Network Security
12 34 (3.35%) Wireless
13 29 (2.85%) WebEx
14 25 (2.46%) Wi-Fi
15 22 (2.17%) Internet
16 19 (1.87%) PBX
17 16 (1.57%) MPLS
18 15 (1.48%) SSL
19 14 (1.38%) Cisco ASA
Database & Business Intelligence
1 78 (7.68%) SQL Server
2 21 (2.07%) SQL Server Integration Services
3 19 (1.87%) Amazon RDS
4 17 (1.67%) MySQL
4 17 (1.67%) PostgreSQL
5 16 (1.57%) Power BI
6 15 (1.48%) Data Warehouse
7 11 (1.08%) SQL Server Reporting Services
8 10 (0.98%) Big Data
8 10 (0.98%) Hadoop
9 9 (0.89%) MongoDB
9 9 (0.89%) OLAP
10 7 (0.69%) Oracle Database
11 6 (0.59%) Apache Hive
11 6 (0.59%) SQL Server Analysis Services
12 5 (0.49%) BigQuery
12 5 (0.49%) Essbase
12 5 (0.49%) Oracle BI EE
12 5 (0.49%) Oracle OLAP
12 5 (0.49%) Star Schema
Development Applications
1 26 (2.56%) JIRA
2 21 (2.07%) Octopus Deploy
3 19 (1.87%) Jenkins
4 14 (1.38%) TeamCity
5 12 (1.18%) Git (software)
6 10 (0.98%) Visual Studio Team System
7 9 (0.89%) Visual Studio
8 4 (0.39%) Artifactory
8 4 (0.39%) RStudio
8 4 (0.39%) Sonatype Nexus
9 3 (0.30%) Atlassian Bamboo
10 2 (0.20%) Bitbucket
10 2 (0.20%) Metasploit
10 2 (0.20%) Visual Studio Code
11 1 (0.098%) Ant
11 1 (0.098%) Rational Rhapsody
11 1 (0.098%) SonarQube
General
1 195 (19.19%) Finance
2 72 (7.09%) Telecoms
3 36 (3.54%) Legal
4 35 (3.44%) Public Sector
5 29 (2.85%) Banking
6 17 (1.67%) Billing
7 16 (1.57%) Marketing
8 15 (1.48%) Retail
9 11 (1.08%) Advertising
10 9 (0.89%) Social Housing
11 8 (0.79%) Manufacturing
12 7 (0.69%) Games
13 6 (0.59%) General Ledger
13 6 (0.59%) Housing Association
14 4 (0.39%) Back Office
15 3 (0.30%) Aerospace
15 3 (0.30%) Electronics
15 3 (0.30%) Financial Institution
15 3 (0.30%) Pharmaceutical
15 3 (0.30%) Retail Banking
Job Titles
1 167 (16.44%) Analyst
2 88 (8.66%) Support Engineer
3 74 (7.28%) Service Manager
4 65 (6.40%) Support Analyst
5 53 (5.22%) 2nd Line Support
6 51 (5.02%) IT Support
7 50 (4.92%) 3rd Line Support
7 50 (4.92%) Infrastructure Engineer
7 50 (4.92%) IT Manager
8 49 (4.82%) Service Analyst
8 49 (4.82%) Team Leader
9 44 (4.33%) Network Engineer
10 42 (4.13%) Administrator
11 40 (3.94%) Service Desk Analyst
11 40 (3.94%) Technical Support
12 39 (3.84%) 2nd Line Engineer
12 39 (3.84%) IT Engineer
13 38 (3.74%) Delivery Manager
14 33 (3.25%) Operations Manager
14 33 (3.25%) Service Delivery Manager
Libraries, Frameworks & Software Standards
1 43 (4.23%) .NET
2 25 (2.46%) Web Services
3 23 (2.26%) XMPP
4 18 (1.77%) JSON
5 15 (1.48%) RabbitMQ
6 14 (1.38%) .NET Framework
6 14 (1.38%) HTML
7 12 (1.18%) XML
8 9 (0.89%) ASP.NET
9 8 (0.79%) CSS
9 8 (0.79%) EDI
9 8 (0.79%) LDAP
10 7 (0.69%) Middleware
11 6 (0.59%) SOAP
11 6 (0.59%) YAML
12 5 (0.49%) SAML
12 5 (0.49%) XML Messaging
13 4 (0.39%) AngularJS
13 4 (0.39%) Shiny
14 3 (0.30%) .NET Core
Miscellaneous
1 79 (7.78%) Management Information System
2 71 (6.99%) Data Centre
3 62 (6.10%) Public Cloud
4 56 (5.51%) Self-Motivation
5 52 (5.12%) Analytical Skills
6 23 (2.26%) User Experience
7 22 (2.17%) Clustering
7 22 (2.17%) Replication
8 20 (1.97%) Cloud Native
9 18 (1.77%) Driving Licence
10 14 (1.38%) Enterprise Software
10 14 (1.38%) Hybrid Cloud
10 14 (1.38%) Virtual Team
11 13 (1.28%) iPhone
12 12 (1.18%) FMCG
12 12 (1.18%) Video Conferencing
13 11 (1.08%) IVR
14 9 (0.89%) Smartphone
15 8 (0.79%) Greenfield Project
15 8 (0.79%) Private Cloud
Operating Systems
1 363 (35.73%) Windows
2 174 (17.13%) Windows Server
3 120 (11.81%) Linux
4 111 (10.93%) Windows 10
5 59 (5.81%) Windows Server 2012
6 56 (5.51%) Unix
7 55 (5.41%) Windows Server 2016
8 45 (4.43%) Windows 7
9 38 (3.74%) Windows Server 2008
10 23 (2.26%) Solaris
11 22 (2.17%) Red Hat Enterprise Linux
12 21 (2.07%) Android
13 19 (1.87%) AIX
14 18 (1.77%) Apple iOS
15 13 (1.28%) Windows Server 2019
16 12 (1.18%) Windows 8
17 10 (0.98%) CentOS
18 9 (0.89%) Mac OS X
18 9 (0.89%) VMS
19 8 (0.79%) Windows Server 2003
Processes & Methodologies
1 397 (39.07%) ITIL
2 158 (15.55%) Service Management
3 153 (15.06%) Problem-Solving
4 148 (14.57%) Service Delivery
5 119 (11.71%) Mentoring
6 106 (10.43%) Agile Software Development
7 103 (10.14%) Problem Management
8 100 (9.84%) ITSM
9 97 (9.55%) Change Management
10 91 (8.96%) Continuous Improvement
11 89 (8.76%) DevOps
12 77 (7.58%) Incident Management
13 75 (7.38%) Project Management
14 68 (6.69%) Infrastructure Engineering
15 64 (6.30%) Customer Requirements
16 60 (5.91%) Proactive Monitoring
17 56 (5.51%) Disaster Recovery
18 54 (5.31%) Project Delivery
19 52 (5.12%) Computer Science
20 51 (5.02%) Stakeholder Management
Programming Languages
1 149 (14.67%) SQL
2 88 (8.66%) PowerShell
3 53 (5.22%) Python
4 41 (4.04%) Java
5 33 (3.25%) T-SQL
6 29 (2.85%) C#
7 26 (2.56%) Shell Script
8 19 (1.87%) Bash Shell
9 17 (1.67%) C
10 16 (1.57%) JavaScript
11 9 (0.89%) PHP
12 6 (0.59%) VB.NET
13 5 (0.49%) Go
13 5 (0.49%) PL/SQL
13 5 (0.49%) VBA
14 4 (0.39%) C++
14 4 (0.39%) Groovy
14 4 (0.39%) R
15 3 (0.30%) Ruby
15 3 (0.30%) VBScript
Qualifications
1 117 (11.52%) Degree
2 75 (7.38%) Security Cleared
3 67 (6.59%) ITIL Certification
4 65 (6.40%) Cisco Certification
5 64 (6.30%) SC Cleared
6 58 (5.71%) Microsoft Certification
7 47 (4.63%) CCNA
8 22 (2.17%) Computer Science Degree
8 22 (2.17%) MCSA
9 21 (2.07%) DV Cleared
10 18 (1.77%) MCSE
11 17 (1.67%) AWS Certification
12 16 (1.57%) A+ Certification
12 16 (1.57%) CCNP
13 14 (1.38%) MCP
14 11 (1.08%) CCIE
14 11 (1.08%) JNCIA
15 10 (0.98%) ITIL Foundation Certificate
15 10 (0.98%) VMware Certified Professional (VCP)
16 9 (0.89%) MCITP
Quality Assurance & Compliance
1 54 (5.31%) GDPR
1 54 (5.31%) ISO/IEC 27001
2 19 (1.87%) Sarbanes-Oxley
3 18 (1.77%) QA
4 16 (1.57%) PCI DSS
5 13 (1.28%) NIST
6 9 (0.89%) Data Quality
7 7 (0.69%) ISO 22301
7 7 (0.69%) NIST 800
8 5 (0.49%) ISO/IEC 20000
9 2 (0.20%) IFRS
9 2 (0.20%) JSP 440
10 1 (0.098%) COBIT
10 1 (0.098%) HIPAA
10 1 (0.098%) ISO 14001
10 1 (0.098%) ISO 9001
10 1 (0.098%) PA-DSS
System Software
1 267 (26.28%) Active Directory
2 164 (16.14%) VMware Infrastructure
3 86 (8.46%) Hyper-V
4 37 (3.64%) Virtual Machines
5 31 (3.05%) VMware ESXi
6 26 (2.56%) Docker
7 16 (1.57%) XenApp
8 12 (1.18%) vSphere
9 11 (1.08%) Terminal Server
9 11 (1.08%) Virtual Servers
10 9 (0.89%) Virtual Desktop
11 7 (0.69%) Firmware
12 6 (0.59%) VMware Workstation
13 4 (0.39%) Samba
14 2 (0.20%) Oracle RAC
14 2 (0.20%) PowerHA
14 2 (0.20%) Snort
14 2 (0.20%) vCloud
14 2 (0.20%) VMware NSX
14 2 (0.20%) XenDesktop
Systems Management
1 68 (6.69%) SCCM
2 33 (3.25%) Ansible
2 33 (3.25%) Microsoft Intune
3 32 (3.15%) Puppet
4 31 (3.05%) SCVMM
5 30 (2.95%) Terraform
6 27 (2.66%) Kubernetes
7 23 (2.26%) SCOM
8 17 (1.67%) WSUS
9 15 (1.48%) Cisco UCCX
10 13 (1.28%) Cisco CUCM
10 13 (1.28%) Grafana
10 13 (1.28%) Opscode Chef
11 12 (1.18%) vCenter Server
12 11 (1.08%) Network Intrusion Detection System
13 8 (0.79%) HP Data Protector
14 7 (0.69%) Backup Exec
14 7 (0.69%) Oracle ZFS
15 6 (0.59%) Host Intrusion Detection System
15 6 (0.59%) Red Hat Satellite
Vendors
1 385 (37.89%) Microsoft
2 252 (24.80%) VMware
3 159 (15.65%) Cisco
4 144 (14.17%) Citrix
5 60 (5.91%) Oracle
6 45 (4.43%) HP
7 40 (3.94%) Juniper
8 39 (3.84%) IBM
9 33 (3.25%) Dell
10 32 (3.15%) CheckPoint
11 28 (2.76%) Veeam
12 27 (2.66%) NetApp
13 25 (2.46%) SolarWinds
14 22 (2.17%) Splunk
15 20 (1.97%) Red Hat
16 19 (1.87%) ServiceNow
17 18 (1.77%) EMC
18 16 (1.57%) Sophos
19 15 (1.48%) Meraki
20 14 (1.38%) Google