Service Level Agreement (SLA)
UK

The table below provides summary statistics for permanent job vacancies requiring SLA skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited SLA over the 6 months leading up to 21 April 2025, comparing them to the same period in the previous two years.

6 months to
21 Apr 2025
Same period 2024 Same period 2023
Rank 205 141 157
Rank change year-on-year -64 +16 +36
Permanent jobs citing SLA 763 1,998 2,541
As % of all permanent jobs advertised in the UK 1.46% 2.06% 2.39%
As % of the Quality Assurance & Compliance category 8.97% 14.86% 12.31%
Number of salaries quoted 599 1,494 1,612
10th Percentile £25,000 £23,500 £25,000
25th Percentile £28,500 £25,250 £29,400
Median annual salary (50th Percentile) £37,500 £32,500 £40,000
Median % change year-on-year +15.38% -18.75% +5.26%
75th Percentile £53,750 £49,881 £55,000
90th Percentile £67,500 £67,500 £72,500
UK excluding London median annual salary £31,500 £30,000 £37,500
% change year-on-year +5.00% -20.00% +8.70%

All Quality Assurance and Compliance Skills
UK

SLA falls under the Quality Assurance and Compliance category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring quality assurance or compliance skills.

Permanent vacancies with a requirement for quality assurance or compliance skills 8,509 13,442 20,639
As % of all permanent jobs advertised in the UK 16.32% 13.85% 19.44%
Number of salaries quoted 4,495 9,263 9,377
10th Percentile £31,250 £27,218 £32,000
25th Percentile £42,500 £36,250 £42,500
Median annual salary (50th Percentile) £60,000 £52,500 £57,500
Median % change year-on-year +14.29% -8.70% +4.55%
75th Percentile £73,750 £70,000 £77,500
90th Percentile £90,822 £90,000 £93,750
UK excluding London median annual salary £55,000 £47,500 £50,000
% change year-on-year +15.79% -5.00% +5.26%

SLA
Job Vacancy Trend

Job postings citing SLA as a proportion of all IT jobs advertised.

Job vacancy trend for SLA in the UK

SLA
Salary Trend

3-month moving average salary quoted in jobs citing SLA.

Salary trend for SLA in the UK

SLA
Salary Histogram

Salary distribution for jobs citing SLA over the 6 months to 21 April 2025.

Salary histogram for SLA in the UK

SLA
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the UK over the 6 months to 21 April 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -56 729 £35,000 +7.69% 605
UK excluding London -41 574 £31,500 +5.00% 364
Work from Home +28 209 £42,500 -12.37% 229
Midlands +26 190 £30,580 +8.75% 67
London -60 180 £50,000 +16.28% 290
West Midlands +7 135 £30,580 +8.75% 43
North of England -56 126 £29,000 -11.45% 95
South East -59 121 £42,500 +42.38% 96
North West -71 65 £28,000 -5.08% 48
South West +34 64 £40,000 +6.67% 35
East Midlands +43 55 £28,750 +0.88% 24
East of England +3 55 £40,000 +39.74% 39
Yorkshire +6 49 £29,000 -17.14% 37
Wales -5 13 £38,094 +41.09% 9
North East +19 12 £26,000 -25.71% 13
Scotland +27 5 £57,500 +121.15% 16
Northern Ireland +37 1 - - 17

SLA
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 53 (6.95%) Microsoft Exchange
2 42 (5.50%) Confluence
3 36 (4.72%) SharePoint
4 18 (2.36%) OpenEdge
5 16 (2.10%) IIS
6 12 (1.57%) JBoss
6 12 (1.57%) Red Hat Fuse
7 2 (0.26%) Skype for Business
7 2 (0.26%) Tomcat
8 1 (0.13%) Apache
8 1 (0.13%) Exchange Server 2010
Applications
1 74 (9.70%) Microsoft Office
2 44 (5.77%) Microsoft Excel
3 13 (1.70%) Microsoft PowerPoint
4 2 (0.26%) MS Visio
5 1 (0.13%) 1Password
5 1 (0.13%) Weka
Business Applications
1 78 (10.22%) Salesforce CRM
2 6 (0.79%) SAP S/4HANA
3 4 (0.52%) Remedy ITSM
4 2 (0.26%) Carpe Diem
4 2 (0.26%) Dynamics CRM
4 2 (0.26%) Dynamics NAV
4 2 (0.26%) Elite 3E
4 2 (0.26%) Magento
4 2 (0.26%) Oracle EBS
4 2 (0.26%) Oracle ERP
5 1 (0.13%) assyst
5 1 (0.13%) NetSuite
5 1 (0.13%) Oracle Financials
5 1 (0.13%) Payment Gateway
5 1 (0.13%) Sage 200
5 1 (0.13%) Shopify
Cloud Services
1 203 (26.61%) Microsoft 365
2 135 (17.69%) Azure
3 117 (15.33%) AWS
4 44 (5.77%) SaaS
5 34 (4.46%) Entra ID
6 22 (2.88%) Serverless
7 16 (2.10%) OneDrive
8 14 (1.83%) Amazon ECS
9 13 (1.70%) Amazon EKS
9 13 (1.70%) Cloud Computing
10 12 (1.57%) Power Platform
11 11 (1.44%) Dynamics 365
11 11 (1.44%) IaaS
12 8 (1.05%) GCP
12 8 (1.05%) PaaS
13 6 (0.79%) Google Workspace
13 6 (0.79%) IBM Cloud
13 6 (0.79%) Mimecast
14 4 (0.52%) PowerApps
14 4 (0.52%) Rubrik
Communications & Networking
1 61 (7.99%) LAN
1 61 (7.99%) WAN
2 55 (7.21%) DNS
3 46 (6.03%) TCP/IP
4 44 (5.77%) DHCP
5 42 (5.50%) VPN
6 39 (5.11%) Firewall
7 25 (3.28%) Wireless
8 21 (2.75%) Cisco IOS
8 21 (2.75%) VLAN
8 21 (2.75%) Wi-Fi
9 20 (2.62%) BGP
9 20 (2.62%) Remote Desktop
10 16 (2.10%) MPLS
11 15 (1.97%) IPsec
11 15 (1.97%) Junos
12 10 (1.31%) HTTP
12 10 (1.31%) Network Security
13 9 (1.18%) VoIP
14 8 (1.05%) Ethernet
Database & Business Intelligence
1 34 (4.46%) SQL Server
2 14 (1.83%) PostgreSQL
3 12 (1.57%) Relational Database
4 8 (1.05%) Amazon QuickSight
5 6 (0.79%) Power BI
6 4 (0.52%) MySQL
7 3 (0.39%) MongoDB
7 3 (0.39%) Tableau
8 2 (0.26%) Elasticsearch
8 2 (0.26%) NoSQL
8 2 (0.26%) Oracle Reports
8 2 (0.26%) SQL Server Integration Services
9 1 (0.13%) Azure SQL Database
9 1 (0.13%) Crystal Reports
9 1 (0.13%) Data Lake
9 1 (0.13%) DynamoDB
9 1 (0.13%) OLAP
9 1 (0.13%) OLTP
9 1 (0.13%) SQL Server Reporting Services
Development Applications
1 59 (7.73%) JIRA
2 25 (3.28%) Jenkins
3 15 (1.97%) Git
4 12 (1.57%) JUnit
5 7 (0.92%) AppScan
5 7 (0.92%) Atlassian Bamboo
5 7 (0.92%) SonarQube
6 2 (0.26%) Bitbucket
6 2 (0.26%) Visual Studio
7 1 (0.13%) Artifactory
7 1 (0.13%) ClearCase
7 1 (0.13%) ClearQuest
7 1 (0.13%) GitLab
7 1 (0.13%) Hudson
7 1 (0.13%) Subversion
General
1 262 (34.34%) Social Skills
2 134 (17.56%) Finance
3 85 (11.14%) Analytical Skills
4 49 (6.42%) Law
5 34 (4.46%) Inclusion and Diversity
5 34 (4.46%) Manufacturing
6 28 (3.67%) Banking
7 25 (3.28%) Organisational Skills
8 23 (3.01%) Retail
9 22 (2.88%) Legal
9 22 (2.88%) Telecoms
10 19 (2.49%) Public Sector
11 17 (2.23%) Electronics
12 13 (1.70%) Welsh Language
13 10 (1.31%) Presentation Skills
14 7 (0.92%) Private Banking
15 5 (0.66%) Games
16 4 (0.52%) Back Office
16 4 (0.52%) Financial Institution
17 3 (0.39%) Marketing
Job Titles
1 129 (16.91%) Analyst
2 97 (12.71%) IT Support
3 86 (11.27%) Business Manager
4 80 (10.48%) Development Manager
5 78 (10.22%) Business Development Manager
6 62 (8.13%) IT Analyst
6 62 (8.13%) Support Analyst
6 62 (8.13%) Support Engineer
7 54 (7.08%) Service Manager
8 51 (6.68%) Desktop Support
9 50 (6.55%) 2nd Line Support
9 50 (6.55%) IT Support Analyst
10 47 (6.16%) Lead
11 43 (5.64%) Senior
12 38 (4.98%) Developer
13 35 (4.59%) Service Analyst
14 33 (4.33%) Administrator
15 30 (3.93%) Technical Support
16 27 (3.54%) Service Desk Manager
17 26 (3.41%) IT Technician
Libraries, Frameworks & Software Standards
1 24 (3.15%) .NET
2 14 (1.83%) REST
2 14 (1.83%) SOAP
3 13 (1.70%) Spring
3 13 (1.70%) Web Services
4 12 (1.57%) Apache Camel
4 12 (1.57%) J2EE
4 12 (1.57%) RESTful
4 12 (1.57%) Spring Boot
5 10 (1.31%) JSON
6 7 (0.92%) HTML
7 5 (0.66%) XMPP
8 4 (0.52%) Elastic Stack
9 3 (0.39%) CSS
10 2 (0.26%) AngularJS
10 2 (0.26%) OAuth
10 2 (0.26%) React
10 2 (0.26%) XML
11 1 (0.13%) .NET Core
11 1 (0.13%) Node.js
Miscellaneous
1 64 (8.39%) Management Information System
2 48 (6.29%) Driving Licence
3 31 (4.06%) Data Centre
4 23 (3.01%) Social Media
5 21 (2.75%) Onboarding
6 20 (2.62%) Self-Motivation
7 19 (2.49%) CMDB
8 18 (2.36%) IoT
9 16 (2.10%) Data Protection Act
10 15 (1.97%) Client/Server
11 14 (1.83%) Private Cloud
12 12 (1.57%) Distributed Systems
13 11 (1.44%) Clustering
13 11 (1.44%) Hybrid Cloud
14 10 (1.31%) Product Ownership
15 9 (1.18%) SCADA
16 8 (1.05%) CCTV
16 8 (1.05%) Enterprise Software
16 8 (1.05%) Robotics
17 6 (0.79%) NB-IoT
Operating Systems
1 245 (32.11%) Windows
2 118 (15.47%) Windows Server
3 83 (10.88%) Linux
4 59 (7.73%) Windows 10
5 23 (3.01%) Windows Server 2016
6 19 (2.49%) Windows Server 2019
7 15 (1.97%) Android
8 14 (1.83%) AIX
8 14 (1.83%) Windows Server 2012
9 13 (1.70%) Mac OS X
9 13 (1.70%) Unix
10 11 (1.44%) Windows 7
11 10 (1.31%) Apple iOS
12 7 (0.92%) Mac OS
12 7 (0.92%) Red Hat Enterprise Linux
13 5 (0.66%) CentOS
13 5 (0.66%) Rocky
13 5 (0.66%) Ubuntu
13 5 (0.66%) Windows Vista
14 2 (0.26%) Windows Server 2008
Processes & Methodologies
1 226 (29.62%) Customer Service
2 220 (28.83%) ITIL
3 175 (22.94%) Problem-Solving
4 112 (14.68%) ITSM
5 110 (14.42%) Continuous Improvement
6 98 (12.84%) Incident Management
7 93 (12.19%) Service Management
8 92 (12.06%) CRM
9 86 (11.27%) B2B
9 86 (11.27%) Value Proposition
10 79 (10.35%) Active Listening
10 79 (10.35%) Deadline-Driven
11 78 (10.22%) Business Development
12 76 (9.96%) Change Management
13 69 (9.04%) Service Delivery
14 68 (8.91%) Root Cause Analysis
15 64 (8.39%) Process Improvement
16 57 (7.47%) Problem Management
17 55 (7.21%) Agile
18 50 (6.55%) Asset Management
Programming Languages
1 70 (9.17%) SQL
2 26 (3.41%) PowerShell
3 24 (3.15%) Python
4 23 (3.01%) Progress 4GL
5 17 (2.23%) Java
6 10 (1.31%) C#
7 8 (1.05%) C
7 8 (1.05%) R
8 7 (0.92%) Kusto Query Language
8 7 (0.92%) Shell Script
9 6 (0.79%) JavaScript
10 4 (0.52%) Bash
11 3 (0.39%) Gremlin
11 3 (0.39%) PHP
11 3 (0.39%) PL/SQL
12 1 (0.13%) TypeScript
Qualifications
1 74 (9.70%) Degree
2 49 (6.42%) Microsoft Certification
3 47 (6.16%) Cisco Certification
4 46 (6.03%) Security Cleared
5 44 (5.77%) DBS Check
6 43 (5.64%) ITIL Certification
7 42 (5.50%) SC Cleared
8 34 (4.46%) CCNA
9 27 (3.54%) Azure Certification
10 23 (3.01%) CCNP
11 21 (2.75%) MCSE
12 19 (2.49%) ITIL Foundation Certificate
13 17 (2.23%) MCSA
14 15 (1.97%) AWS Certification
14 15 (1.97%) JNCIS
15 14 (1.83%) Computer Science Degree
16 13 (1.70%) Network+ Certification
16 13 (1.70%) VMware Certified Professional (VCP)
17 8 (1.05%) IBM AIX Certification
17 8 (1.05%) Numerate Degree
Quality Assurance & Compliance
1 16 (2.10%) GDPR
2 12 (1.57%) ISO/IEC 27001
3 8 (1.05%) Accessibility
4 6 (0.79%) QA
5 4 (0.52%) Cyber Essentials
5 4 (0.52%) PCI DSS
6 3 (0.39%) Cyber Essentials PLUS
6 3 (0.39%) ISO 9001
6 3 (0.39%) PMO
7 1 (0.13%) COSHH
7 1 (0.13%) Data Quality
System Software
1 194 (25.43%) Active Directory
2 54 (7.08%) VMware Infrastructure
3 38 (4.98%) Hyper-V
4 22 (2.88%) Virtual Desktop
5 16 (2.10%) Docker
6 10 (1.31%) vSphere
7 5 (0.66%) Firmware
8 4 (0.52%) Veritas Cluster Server
9 3 (0.39%) Virtual Servers
9 3 (0.39%) VMware Workstation
9 3 (0.39%) XenApp
9 3 (0.39%) XenDesktop
10 2 (0.26%) VMware ESXi
11 1 (0.13%) Virtual Machines
11 1 (0.13%) VMware Server
Systems Management
1 46 (6.03%) SCCM
2 43 (5.64%) Microsoft Intune
3 30 (3.93%) Ansible
4 18 (2.36%) Kubernetes
5 13 (1.70%) NetBackup
6 10 (1.31%) Progress Chef
6 10 (1.31%) Puppet
7 9 (1.18%) SCOM
8 8 (1.05%) Opsgenie
9 7 (0.92%) FortiGate
9 7 (0.92%) QRadar
10 6 (0.79%) Autotask
11 5 (0.66%) AirWatch
11 5 (0.66%) Jamf Pro
12 4 (0.52%) Active Directory Federation Services
12 4 (0.52%) Avamar
12 4 (0.52%) Single Sign-On
12 4 (0.52%) Tivoli Storage Manager
13 3 (0.39%) Prometheus
13 3 (0.39%) Terraform
Vendors
1 290 (38.01%) Microsoft
2 92 (12.06%) SAP
3 90 (11.80%) Salesforce
4 76 (9.96%) VMware
5 72 (9.44%) Cisco
6 45 (5.90%) ServiceNow
7 33 (4.33%) Apple
8 31 (4.06%) Citrix
8 31 (4.06%) Veeam
9 26 (3.41%) Oracle
10 23 (3.01%) Progress
11 21 (2.75%) Juniper
12 20 (2.62%) Dell
13 19 (2.49%) SolarWinds
14 18 (2.36%) HP
15 16 (2.10%) Atlassian
16 14 (1.83%) Meraki
17 11 (1.44%) Google
18 10 (1.31%) Symantec
19 8 (1.05%) IBM