Period
to 23 November 2017

The following table provides summary statistics for permanent job vacancies with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 23 November 2017 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
UK
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 152 103 118
Rank change year-on-year -49 +15 -15
Permanent jobs citing SLA 4193 5515 5704
As % of all permanent IT jobs advertised in the UK 2.33% 2.91% 2.62%
As % of the Quality Assurance & Compliance category 18.40% 22.43% 20.39%
Number of salaries quoted 3283 4272 4553
UK median annual salary £37,500 £37,500 £37,500
10th Percentile £21,250 £21,000 £21,250
90th Percentile £67,500 £63,750 £62,500
UK excluding London median annual salary £32,500 £35,000 £35,000
% change year-on-year -7.14% - +6.54%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Permanent vacancies with a requirement for quality assurance or compliance skills 22784 24589 27973
As % of all permanent IT jobs advertised in the UK 12.65% 12.95% 12.86%
Number of salaries quoted 17099 19449 22114
UK median annual salary £50,000 £49,000 £46,367
Median salary % change year-on-year +2.04% +5.68% +3.04%
10th Percentile £27,500 £27,500 £26,250
90th Percentile £77,500 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £41,674
% change year-on-year - +1.98% +4.19%

SLA
Job Vacancy Trend

Job postings citing SLA as a percentage of all IT jobs advertised.

Job vacancy trend for SLA in the UK

SLA
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA.

Salary trend for SLA in the UK

SLA
Salary Histogram

The salary distribution of IT jobs citing SLA over the 6 months to 23 November 2017.

Salary histogram for SLA in the UK

SLA
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the UK over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -46 3915 £37,500 - 236
UK excluding London -34 2826 £32,500 -7.14% 181
London -46 1272 £45,000 +2.27% 69
South East -27 898 £37,500 - 64
North of England -12 668 £29,750 -0.83% 41
Midlands -44 453 £33,000 -12.29% 24
East of England -27 382 £32,000 -20.00% 16
North West +6 363 £27,500 -8.33% 21
West Midlands -35 304 £33,000 -12.00% 15
South West -34 247 £35,804 +11.89% 22
Yorkshire -31 231 £30,000 - 15
East Midlands -37 149 £32,500 -19.75% 9
Wales +2 109 £35,000 +32.08% 3
Scotland -28 104 £37,500 +14.50% 12
North East +19 74 £35,000 - 5
Northern Ireland -33 2 £28,250 -31.52%
Channel Islands - 1 - -

For the 6 months to 23 November 2017, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for SLA.

1 1706 (40.69%) ITIL
2 1535 (36.61%) Windows
3 1313 (31.31%) Microsoft
4 886 (21.13%) Finance
5 843 (20.10%) Active Directory
6 767 (18.29%) Service Delivery
7 658 (15.69%) Windows Server
8 653 (15.57%) VMware
9 637 (15.19%) Cisco
10 628 (14.98%) SQL
11 622 (14.83%) Service Management
12 583 (13.90%) Microsoft Office
13 528 (12.59%) Linux
14 511 (12.19%) SQL Server
15 474 (11.30%) Firewall
16 463 (11.04%) Incident Management
17 460 (10.97%) Windows 7
18 459 (10.95%) Problem Management
19 426 (10.16%) VMware Infrastructure
20 420 (10.02%) Office 365
21 411 (9.80%) Degree
22 396 (9.44%) Citrix
23 372 (8.87%) Cisco Certification
24 359 (8.56%) MS Exchange
25 355 (8.47%) Change Management
26 331 (7.89%) LAN
27 327 (7.80%) Windows Server 2008
28 325 (7.75%) WAN
29 314 (7.49%) Analytical Skills
30 312 (7.44%) Oracle

SLA
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 359 (8.56%) MS Exchange
2 171 (4.08%) SharePoint
3 139 (3.32%) Exchange Server 2010
4 127 (3.03%) IIS
5 107 (2.55%) Skype for Business
6 82 (1.96%) Tomcat
7 77 (1.84%) Apache
8 72 (1.72%) Exchange Server 2013
9 64 (1.53%) Exchange Server 2007
10 57 (1.36%) CMS
10 57 (1.36%) WebLogic
11 50 (1.19%) JBoss
12 47 (1.12%) Documentum
13 46 (1.10%) BizTalk Server
14 40 (0.95%) WebSphere
15 39 (0.93%) Oracle SOA Suite
16 37 (0.88%) IBM Notes
17 29 (0.69%) Blackberry Enterprise Server
18 27 (0.64%) Exchange Server 2003
19 17 (0.41%) SharePoint 2013
Applications
1 583 (13.90%) Microsoft Office
2 230 (5.49%) Microsoft Excel
3 112 (2.67%) Microsoft PowerPoint
4 41 (0.98%) MS Visio
5 28 (0.67%) Spreadsheet
6 21 (0.50%) Microsoft Project
7 8 (0.19%) InfoPath
8 4 (0.095%) Acrobat
8 4 (0.095%) Maya
9 3 (0.072%) Camtasia
9 3 (0.072%) Niku Workbench
9 3 (0.072%) SOLIDWORKS
10 1 (0.024%) Adobe Creative Suite
10 1 (0.024%) Adobe Premiere
10 1 (0.024%) AutoCAD
10 1 (0.024%) Open Workbench
10 1 (0.024%) Photoshop
Business Applications
1 86 (2.05%) Dynamics CRM
2 51 (1.22%) Remedy ITSM
3 48 (1.14%) SAP CO
3 48 (1.14%) SAP FI
3 48 (1.14%) SAP FI/CO
4 41 (0.98%) SAP MM
5 36 (0.86%) SAP MII
5 36 (0.86%) SAP PP
5 36 (0.86%) SAP PP-PI
6 25 (0.60%) Oracle EBS
7 22 (0.52%) Dynamics NAV
8 20 (0.48%) Oracle EBS R12
9 15 (0.36%) Oracle Payables
9 15 (0.36%) Oracle Procure-to-Pay
10 13 (0.31%) Oracle Financials
11 12 (0.29%) Dynamics AX
12 11 (0.26%) SAP ERP
13 10 (0.24%) Oracle Assets
14 9 (0.21%) Oracle Receivables
14 9 (0.21%) Oracle Subledger Accounting
Cloud Services
1 420 (10.02%) Office 365
2 231 (5.51%) Microsoft Azure
3 102 (2.43%) Amazon AWS
4 84 (2.00%) SaaS
5 50 (1.19%) Cloud Computing
6 47 (1.12%) IaaS
7 26 (0.62%) Mimecast
8 24 (0.57%) GitHub
9 20 (0.48%) PaaS
10 15 (0.36%) Dynamics 365
11 13 (0.31%) G Suite
11 13 (0.31%) OneDrive
12 12 (0.29%) Yammer
13 8 (0.19%) Google Cloud Platform
14 7 (0.17%) Azure Active Directory
15 4 (0.095%) Google Analytics
16 3 (0.072%) Adobe Creative Cloud
16 3 (0.072%) Amazon EC2
16 3 (0.072%) Amazon ELB
16 3 (0.072%) Taleo
Communications & Networking
1 474 (11.30%) Firewall
2 331 (7.89%) LAN
3 325 (7.75%) WAN
4 295 (7.04%) TCP/IP
5 261 (6.22%) DNS
6 240 (5.72%) VPN
7 222 (5.29%) SAN
8 176 (4.20%) DHCP
9 161 (3.84%) VoIP
10 153 (3.65%) Wireless
11 99 (2.36%) BGP
12 96 (2.29%) VLAN
13 91 (2.17%) Wi-Fi
14 84 (2.00%) Cisco Nexus
15 82 (1.96%) Network Security
16 81 (1.93%) Skype
17 72 (1.72%) MPLS
18 69 (1.65%) OSPF
19 67 (1.60%) Internet
20 65 (1.55%) Remote Desktop
Database & Business Intelligence
1 511 (12.19%) SQL Server
2 102 (2.43%) SQL Server 2008
3 78 (1.86%) MySQL
4 58 (1.38%) Oracle Database
5 53 (1.26%) SQL Server Integration Services
6 52 (1.24%) SQL Server Reporting Services
7 49 (1.17%) Relational Database
8 45 (1.07%) SQL Server 2012
9 41 (0.98%) SQL Server 2014
10 39 (0.93%) SQL Server 2005
11 36 (0.86%) Oracle Reports
12 30 (0.72%) BusinessObjects
13 29 (0.69%) DB2
14 26 (0.62%) MongoDB
14 26 (0.62%) Oracle Database 12c
15 25 (0.60%) Data Warehouse
16 23 (0.55%) Power BI
17 21 (0.50%) Oracle Database 10g
18 20 (0.48%) SQL Server Analysis Services
19 17 (0.41%) Hadoop
Development Applications
1 64 (1.53%) Jenkins
2 63 (1.50%) Team Foundation Server
3 53 (1.26%) JIRA
4 44 (1.05%) Git (software)
5 42 (1.00%) Selenium
6 41 (0.98%) Visual Studio
7 40 (0.95%) VSS/SourceSafe
8 39 (0.93%) SQL Server Management Studio (SSMS)
9 26 (0.62%) Maven
10 21 (0.50%) TeamCity
11 11 (0.26%) Subversion
12 8 (0.19%) Eclipse
13 5 (0.12%) WinDbg
14 4 (0.095%) Grunt
14 4 (0.095%) IntelliJ
14 4 (0.095%) Oracle Forms
15 3 (0.072%) Sonatype Nexus
15 3 (0.072%) Talend Open Studio
16 2 (0.048%) Codeship
16 2 (0.048%) Travis CI
General
1 886 (21.13%) Finance
2 257 (6.13%) Telecoms
3 179 (4.27%) Banking
4 161 (3.84%) Legal
5 140 (3.34%) Retail
6 115 (2.74%) Back Office
7 109 (2.60%) Manufacturing
8 102 (2.43%) Marketing
9 89 (2.12%) Military
10 69 (1.65%) Billing
11 67 (1.60%) Advertising
12 63 (1.50%) Law
13 55 (1.31%) Electronics
14 44 (1.05%) German Language
15 43 (1.03%) French Language
16 39 (0.93%) Publishing
17 35 (0.83%) Investment Banking
18 32 (0.76%) International Banking
19 25 (0.60%) Games
20 20 (0.48%) Financial Institution
Job Titles
1 1044 (24.90%) Analyst
2 423 (10.09%) Support Analyst
3 421 (10.04%) Support Engineer
4 410 (9.78%) Service Analyst
5 391 (9.33%) Service Manager
6 320 (7.63%) Service Desk Analyst
7 303 (7.23%) Applications Support
8 242 (5.77%) IT Support
9 233 (5.56%) Network Engineer
10 227 (5.41%) 2nd Line Support
10 227 (5.41%) IT Manager
11 190 (4.53%) Team Leader
12 188 (4.48%) Delivery Manager
13 187 (4.46%) Services Delivery Manager
14 161 (3.84%) Administrator
15 155 (3.70%) Applications Support Analyst
16 150 (3.58%) IT Engineer
17 146 (3.48%) Desktop Support
18 141 (3.36%) Developer
19 116 (2.77%) Infrastructure Engineer
Libraries, Frameworks & Software Standards
1 188 (4.48%) Web Services
2 176 (4.20%) .NET
3 112 (2.67%) Middleware
4 102 (2.43%) HTML
5 88 (2.10%) CSS
6 86 (2.05%) J2EE
7 84 (2.00%) REST
7 84 (2.00%) SOAP
8 75 (1.79%) jQuery
9 63 (1.50%) XML
10 53 (1.26%) AngularJS
11 52 (1.24%) ASP.NET
12 49 (1.17%) WCF
13 37 (0.88%) ASP.NET Web API
13 37 (0.88%) Spring
14 36 (0.86%) SAPUI5
15 34 (0.81%) ASP.NET Web Forms
15 34 (0.81%) Entity Framework
15 34 (0.81%) Hibernate
16 32 (0.76%) Ajax
Miscellaneous
1 314 (7.49%) Analytical Skills
2 299 (7.13%) Data Centre
3 297 (7.08%) Management Information System
4 151 (3.60%) Computer Science
5 77 (1.84%) Client/Server
6 73 (1.74%) Clustering
7 67 (1.60%) Driving Licence
8 59 (1.41%) User Experience
9 56 (1.34%) Virtual Team
10 48 (1.14%) Enterprise Software
11 47 (1.12%) Blackberry
11 47 (1.12%) Replication
12 46 (1.10%) iPad
13 45 (1.07%) Video Conferencing
14 37 (0.88%) CMDB
15 32 (0.76%) iPhone
16 30 (0.72%) Smartphone
17 26 (0.62%) EPoS
18 24 (0.57%) N-Tier
19 22 (0.52%) Fintech
Operating Systems
1 1535 (36.61%) Windows
2 658 (15.69%) Windows Server
3 528 (12.59%) Linux
4 460 (10.97%) Windows 7
5 327 (7.80%) Windows Server 2008
6 293 (6.99%) Unix
7 292 (6.96%) Windows Server 2012
8 254 (6.06%) Windows 10
9 134 (3.20%) Windows Server 2003
10 133 (3.17%) Windows 8
11 80 (1.91%) Solaris
12 66 (1.57%) Red Hat Enterprise Linux
13 55 (1.31%) Windows XP
14 52 (1.24%) Apple iOS
15 42 (1.00%) CentOS
16 41 (0.98%) AIX
16 41 (0.98%) Android
17 32 (0.76%) Mac OS X
17 32 (0.76%) Ubuntu
18 23 (0.55%) Mac OS
Processes & Methodologies
1 1706 (40.69%) ITIL
2 767 (18.29%) Service Delivery
3 622 (14.83%) Service Management
4 463 (11.04%) Incident Management
5 459 (10.95%) Problem Management
6 355 (8.47%) Change Management
7 302 (7.20%) Agile Software Development
7 302 (7.20%) Continuous Improvement
8 273 (6.51%) ITSM
9 271 (6.46%) Project Management
10 245 (5.84%) Stakeholder Management
11 230 (5.49%) Disaster Recovery
12 222 (5.29%) Root Cause Analysis
13 215 (5.13%) ITIL V3
14 214 (5.10%) Mentoring
15 207 (4.94%) CRM
16 183 (4.36%) Process Improvement
17 182 (4.34%) Line Management
18 171 (4.08%) DevOps
19 153 (3.65%) Document Management
Programming Languages
1 628 (14.98%) SQL
2 190 (4.53%) Java
3 166 (3.96%) C#
4 115 (2.74%) PowerShell
5 113 (2.69%) JavaScript
6 101 (2.41%) T-SQL
7 73 (1.74%) Python
8 58 (1.38%) C
9 54 (1.29%) Perl
10 49 (1.17%) Bash Shell
10 49 (1.17%) VB
11 45 (1.07%) PL/SQL
12 43 (1.03%) Shell Script
13 39 (0.93%) PHP
14 27 (0.64%) VBScript
15 21 (0.50%) ABAP
15 21 (0.50%) Erlang
16 11 (0.26%) VBA
17 10 (0.24%) C++
18 9 (0.21%) Ruby
Qualifications
1 411 (9.80%) Degree
2 372 (8.87%) Cisco Certification
3 305 (7.27%) Microsoft Certification
4 296 (7.06%) Security Cleared
5 278 (6.63%) CCNA
6 218 (5.20%) ITIL Certification
7 193 (4.60%) SC Cleared
8 180 (4.29%) CCNP
9 149 (3.55%) MCP
10 146 (3.48%) MCSE
11 126 (3.01%) MCSA
12 81 (1.93%) DV Cleared
13 67 (1.60%) Computer Science Degree
14 50 (1.19%) CCIE
14 50 (1.19%) ITIL Foundation Certificate
15 36 (0.86%) VMware Certified Professional (VCP)
16 31 (0.74%) MCITP
17 30 (0.72%) HND
18 28 (0.67%) MCDST
19 27 (0.64%) ISEB
Quality Assurance & Compliance
1 94 (2.24%) ISO/IEC 27001
2 87 (2.07%) QA
3 82 (1.96%) ISO 9001
4 55 (1.31%) ISO/IEC 20000
5 42 (1.00%) Disclosure Scotland
6 38 (0.91%) PCI DSS
7 31 (0.74%) Data Quality
8 17 (0.41%) PMO
9 12 (0.29%) COBIT
9 12 (0.29%) Sarbanes-Oxley
10 8 (0.19%) ISO 14001
11 6 (0.14%) ISO 22301
12 4 (0.095%) GDPR
13 3 (0.072%) NEBOSH
14 2 (0.048%) Cyber Essentials
14 2 (0.048%) MiFID
14 2 (0.048%) Solvency II
15 1 (0.024%) HL7
15 1 (0.024%) ISO 8583
15 1 (0.024%) PSD2
System Software
1 843 (20.10%) Active Directory
2 426 (10.16%) VMware Infrastructure
3 249 (5.94%) Hyper-V
4 85 (2.03%) vSphere
5 61 (1.45%) VMware ESXi
6 53 (1.26%) XenApp
7 35 (0.83%) Virtual Servers
8 31 (0.74%) KVM
8 31 (0.74%) Xen
9 29 (0.69%) Virtual Machines
10 24 (0.57%) Docker
11 23 (0.55%) Oracle RAC
12 20 (0.48%) XenDesktop
13 18 (0.43%) Firmware
14 16 (0.38%) Terminal Services
14 16 (0.38%) XenServer
15 12 (0.29%) Microsoft App-V
16 11 (0.26%) Veritas Cluster Server
16 11 (0.26%) Virtual Desktop
17 9 (0.21%) BitLocker
Systems Management
1 193 (4.60%) SCCM
2 84 (2.00%) Puppet
3 66 (1.57%) Nagios
4 50 (1.19%) Opsview
5 44 (1.05%) SCOM
6 38 (0.91%) Cisco LMS
6 38 (0.91%) Cisco Prime
7 35 (0.83%) Oracle Enterprise Manager
8 30 (0.72%) WSUS
9 29 (0.69%) Backup Exec
9 29 (0.69%) NetBackup
9 29 (0.69%) ZABBIX
10 27 (0.64%) Opscode Chef
11 24 (0.57%) AirWatch
11 24 (0.57%) Ansible
12 23 (0.55%) Tivoli
13 20 (0.48%) Cisco IPCC
13 20 (0.48%) SolarWinds Orion
13 20 (0.48%) Tivoli Storage Manager
14 19 (0.45%) Cisco UCCE
Vendors
1 1313 (31.31%) Microsoft
2 653 (15.57%) VMware
3 637 (15.19%) Cisco
4 396 (9.44%) Citrix
5 312 (7.44%) Oracle
6 244 (5.82%) HP
7 189 (4.51%) SAP
8 140 (3.34%) Juniper
9 122 (2.91%) Remedy
10 111 (2.65%) Dell
11 110 (2.62%) Red Hat
12 109 (2.60%) IBM
12 109 (2.60%) Xerox
13 102 (2.43%) F5
14 85 (2.03%) Veeam
15 83 (1.98%) SolarWinds
16 80 (1.91%) CheckPoint
17 78 (1.86%) Apple
17 78 (1.86%) EMC
17 78 (1.86%) ServiceNow