The following table provides summary statistics for permanent job vacancies with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 3 months to 24 June 2017 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
UK
3 months to
24 Jun 2017
Same period 2016 Same period 2015
Rank 144 101 103
Rank change year-on-year -43 +2  
Permanent jobs citing SLA 2103 2830 3278
As % of all permanent IT jobs advertised in the UK 2.39% 2.87% 2.96%
As % of the Quality Assurance & Compliance category 19.97% 22.00% 23.19%
Number of salaries quoted 1627 2165 2533
Median salary £37,500 £36,313 £35,500
Median salary % change year-on-year +3.27% +2.28%  
90% offered a salary of more than £22,500 £22,500 £21,500
10% offered a salary of more than £65,000 £59,000 £60,000
UK excluding London median salary £36,250 £34,250 £34,090
% change year-on-year +5.83% +0.46%  

SLA is in the quality assurance and compliance skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for quality assurance and compliance skills.

Quality Assurance & Compliance Skills
UK
Permanent job vacancies with a requirement for quality assurance and compliance skills 10532 12863 14134
As % of all permanent IT job vacancies advertised in the UK 11.97% 13.06% 12.74%
Number of salaries quoted 7952 10270 11137
Median salary £50,000 £50,000 £46,500
Median salary % change year-on-year - +7.52%  
90% offered a salary of more than £30,000 £30,000 £27,500
10% offered a salary of more than £75,000 £75,000 £75,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year - +5.88%  

SLA
Job Vacancy Trend

The job posting trend of jobs advertised citing SLA as a proportion of all permanent or contract IT jobs with a match in the Quality Assurance & Compliance category.

Job vacancy trend for SLA in the UK

SLA
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA.

Salary trend for SLA in the UK

SLA
Salary Histogram

The salary distribution of IT jobs citing SLA over the 3 months to 24 June 2017.

Salary histogram for SLA in the UK

SLA
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the UK over the 3 months to 24 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -39 1979 £37,500 - 222
London -19 637 £45,000 -4.25% 63
South East -22 459 £37,500 +10.29% 58
East of England +1 216 £41,750 +11.33% 13
North West +8 203 £27,000 -22.85% 27
West Midlands -29 154 £37,500 - 16
Manchester +11 145 £26,000 -25.71% 14
Hertfordshire +17 130 £42,500 -8.10% 5
Yorkshire -52 116 £28,750 -8.73% 23
Hampshire -14 115 £32,500 +18.18% 22
South West -39 110 £35,000 +9.37% 9
Surrey +15 102 £40,000 - 10
Berkshire -14 100 £42,500 +6.25% 9
City of London +38 98 £48,000 +5.49% 13
Buckinghamshire +15 87 £32,500 +25.00% 8
West Yorkshire -33 76 £30,000 -2.43% 18
Milton Keynes +29 72 £32,500 +5.69% 5
Reading +23 58 £50,000 +25.00% 1
Scotland -18 55 £32,300 -0.61% 6
East Midlands -55 48 £30,000 -20.52% 10
Birmingham -55 46 £41,250 +33.06% 3
Cheshire -11 42 £29,000 -12.12% 6
Leeds -48 42 £32,500 +10.16% 11
Wales -13 35 £45,000 +73.07% 4
Bristol -31 35 £30,000 - 4
Edinburgh -10 33 £37,500 +7.14% 1
Staffordshire +34 30 £27,500 -12.69% 4
North East +18 30 £43,750 +25.00% 3
South Wales -5 27 £45,000 +73.07% 4
Warwickshire +28 26 £21,000 -44.00% 4

For the 6 months to 24 June 2017, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for SLA.

1 1788 (42.79%) ITIL
2 1605 (38.41%) Windows
3 1253 (29.98%) Microsoft
4 943 (22.57%) Active Directory
5 740 (17.71%) Finance
6 697 (16.68%) Service Delivery
7 678 (16.22%) Cisco
8 658 (15.75%) Windows Server
9 657 (15.72%) VMware
10 655 (15.67%) Microsoft Office
11 585 (14.00%) SQL
12 572 (13.69%) Service Management
13 499 (11.94%) Firewall
14 493 (11.80%) Citrix
15 489 (11.70%) Linux
16 425 (10.17%) SQL Server
17 420 (10.05%) Windows 7
18 413 (9.88%) Incident Management
19 395 (9.45%) MS Exchange
20 367 (8.78%) VMware Infrastructure
21 358 (8.57%) Analytical Skills
22 348 (8.33%) Problem Management
23 341 (8.16%) Degree
24 331 (7.92%) Windows Server 2012
25 329 (7.87%) Cisco Certification
26 327 (7.82%) LAN
26 327 (7.82%) WAN
27 325 (7.78%) Project Management
28 320 (7.66%) Microsoft Certification
29 315 (7.54%) Data Centre

SLA
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 395 (9.45%) MS Exchange
2 140 (3.35%) Exchange Server 2010
3 138 (3.30%) SharePoint
4 121 (2.90%) IIS
5 93 (2.23%) Exchange Server 2013
6 86 (2.06%) Tomcat
7 76 (1.82%) WebLogic
8 70 (1.68%) Exchange Server 2007
9 68 (1.63%) Skype for Business
10 62 (1.48%) JBoss
11 61 (1.46%) Exchange Server 2003
12 55 (1.32%) CMS
13 53 (1.27%) Apache
14 47 (1.12%) Blackberry Enterprise Server
15 44 (1.05%) IBM Notes
16 35 (0.84%) Oracle SOA Suite
17 32 (0.77%) WebSphere
18 25 (0.60%) Documentum
19 22 (0.53%) SharePoint 2013
20 20 (0.48%) SAS
Applications
1 655 (15.67%) Microsoft Office
2 268 (6.41%) Microsoft Excel
3 159 (3.80%) Microsoft PowerPoint
4 63 (1.51%) MS Visio
5 31 (0.74%) Microsoft Project
6 18 (0.43%) Spreadsheet
7 5 (0.12%) Niku Workbench
8 4 (0.096%) Acrobat
8 4 (0.096%) Final Cut Pro
8 4 (0.096%) Photoshop
8 4 (0.096%) QuarkXPress
9 3 (0.072%) Adobe Premiere
9 3 (0.072%) Inkscape
10 1 (0.024%) Adobe Creative Suite
10 1 (0.024%) Adobe Illustrator
10 1 (0.024%) AutoCAD
10 1 (0.024%) InfoPath
10 1 (0.024%) SOLIDWORKS
Business Applications
1 43 (1.03%) Dynamics CRM
2 30 (0.72%) SAP MM
3 26 (0.62%) SAP FI
4 25 (0.60%) SAP CO
4 25 (0.60%) SAP FI/CO
5 17 (0.41%) SAP Oil and Gas
6 16 (0.38%) Remedy ITSM
6 16 (0.38%) SAP PP
7 15 (0.36%) SAP MII
7 15 (0.36%) SAP PP-PI
8 11 (0.26%) Dynamics NAV
9 10 (0.24%) Oracle EBS
9 10 (0.24%) Oracle Payables
9 10 (0.24%) Oracle Receivables
10 9 (0.22%) Magento
10 9 (0.22%) Northgate Housing
10 9 (0.22%) Oracle General Ledger
11 8 (0.19%) Oracle Assets
12 7 (0.17%) Oracle E-Business Tax
12 7 (0.17%) Oracle Subledger Accounting
Cloud Services
1 293 (7.01%) Office 365
2 165 (3.95%) Microsoft Azure
3 114 (2.73%) Amazon AWS
4 95 (2.27%) SaaS
5 52 (1.24%) IaaS
6 33 (0.79%) Cloud Computing
7 30 (0.72%) PaaS
8 25 (0.60%) G Suite
9 24 (0.57%) Mimecast
10 16 (0.38%) GitHub
10 16 (0.38%) Google Cloud Platform
11 8 (0.19%) Dynamics 365
12 7 (0.17%) Force.com
13 5 (0.12%) Amazon EC2
13 5 (0.12%) Amazon ELB
13 5 (0.12%) Azure Active Directory
13 5 (0.12%) Virtual Private Cloud
13 5 (0.12%) Yammer
14 4 (0.096%) Amazon CloudWatch
14 4 (0.096%) AWS CloudFormation
Communications & Networking
1 499 (11.94%) Firewall
2 327 (7.82%) LAN
2 327 (7.82%) WAN
3 308 (7.37%) VPN
4 284 (6.80%) TCP/IP
5 263 (6.29%) DNS
6 261 (6.25%) SAN
7 194 (4.64%) DHCP
8 162 (3.88%) Internet
9 140 (3.35%) Wireless
10 121 (2.90%) VoIP
11 95 (2.27%) Wi-Fi
12 92 (2.20%) Network Security
13 73 (1.75%) BGP
13 73 (1.75%) VLAN
14 72 (1.72%) NAS
15 69 (1.65%) MPLS
15 69 (1.65%) Unified Communications
16 66 (1.58%) OSPF
17 63 (1.51%) Cisco ASA
Database & Business Intelligence
1 425 (10.17%) SQL Server
2 94 (2.25%) SQL Server 2008
3 89 (2.13%) MySQL
4 67 (1.60%) SQL Server Reporting Services
5 59 (1.41%) SQL Server Integration Services
6 58 (1.39%) SQL Server 2005
7 55 (1.32%) Oracle Database
8 49 (1.17%) SQL Server 2012
9 39 (0.93%) Oracle Reports
10 32 (0.77%) Data Warehouse
10 32 (0.77%) Relational Database
10 32 (0.77%) SQL Server Analysis Services
11 26 (0.62%) Big Data
12 23 (0.55%) Oracle Database 12c
13 21 (0.50%) SQL Server 2014
14 19 (0.45%) Power BI
15 18 (0.43%) GIS
16 17 (0.41%) RDBMS
17 15 (0.36%) BusinessObjects
18 13 (0.31%) QlikView
Development Applications
1 53 (1.27%) JIRA
2 40 (0.96%) Jenkins
3 36 (0.86%) Selenium
4 31 (0.74%) Git (software)
5 18 (0.43%) Visual Studio
6 17 (0.41%) Team Foundation Server
7 16 (0.38%) Subversion
8 15 (0.36%) Maven
9 14 (0.34%) SQL Server Management Studio (SSMS)
10 13 (0.31%) PROIV
11 10 (0.24%) VSS/SourceSafe
12 9 (0.22%) PeopleTools
13 8 (0.19%) PowerBuilder
14 7 (0.17%) LSMW
15 6 (0.14%) Atlassian Bamboo
15 6 (0.14%) MSI
16 5 (0.12%) Cucumber
16 5 (0.12%) TeamCity
16 5 (0.12%) WebDriver
17 4 (0.096%) Protractor
General
1 740 (17.71%) Finance
2 239 (5.72%) Telecoms
3 173 (4.14%) Legal
4 144 (3.45%) Banking
5 140 (3.35%) Retail
6 99 (2.37%) Back Office
7 76 (1.82%) Billing
8 74 (1.77%) Manufacturing
9 62 (1.48%) German Language
10 61 (1.46%) French Language
11 56 (1.34%) Marketing
12 52 (1.24%) Law
13 37 (0.89%) Digital Economy
14 32 (0.77%) Advertising
15 29 (0.69%) Publishing
16 27 (0.65%) Games
17 23 (0.55%) Electronics
17 23 (0.55%) Military
18 19 (0.45%) Investment Banking
19 18 (0.43%) Front Office
Job Titles
1 1042 (24.93%) Analyst
2 466 (11.15%) Service Manager
3 441 (10.55%) Support Analyst
4 399 (9.55%) Service Analyst
5 376 (9.00%) Support Engineer
6 314 (7.51%) Service Desk Analyst
7 250 (5.98%) Applications Support
8 226 (5.41%) IT Manager
9 221 (5.29%) IT Support
10 200 (4.79%) 2nd Line Support
11 192 (4.59%) Network Engineer
11 192 (4.59%) Team Leader
12 188 (4.50%) 1st Line Support
13 178 (4.26%) Delivery Manager
14 163 (3.90%) Services Delivery Manager
15 154 (3.69%) Applications Support Analyst
16 144 (3.45%) Infrastructure Engineer
17 136 (3.25%) 3rd Line Engineer
18 131 (3.13%) IT Analyst
19 116 (2.78%) IT Services Manager
Libraries, Frameworks & Software Standards
1 121 (2.90%) .NET
2 102 (2.44%) Web Services
3 73 (1.75%) Middleware
4 68 (1.63%) CSS
5 66 (1.58%) SOAP
6 65 (1.56%) XML
7 62 (1.48%) HTML
8 58 (1.39%) REST
9 52 (1.24%) J2EE
10 38 (0.91%) AngularJS
11 36 (0.86%) ASP.NET
12 21 (0.50%) HTML5
13 20 (0.48%) jQuery
13 20 (0.48%) LAMP
13 20 (0.48%) Software Packaging
14 17 (0.41%) Oracle Fusion
15 16 (0.38%) ASP.NET MVC
16 15 (0.36%) 802.1X
16 15 (0.36%) SAPUI5
17 14 (0.34%) Flash
Miscellaneous
1 358 (8.57%) Analytical Skills
2 315 (7.54%) Data Centre
3 221 (5.29%) Management Information System
4 133 (3.18%) Computer Science
5 89 (2.13%) Blackberry
6 78 (1.87%) Client/Server
7 67 (1.60%) Clustering
8 62 (1.48%) Virtual Team
9 57 (1.36%) Driving Licence
10 55 (1.32%) Replication
11 46 (1.10%) CMDB
12 45 (1.08%) Enterprise Software
13 43 (1.03%) Video Conferencing
14 41 (0.98%) iPad
15 33 (0.79%) User Experience
16 27 (0.65%) Hybrid Cloud
16 27 (0.65%) Private Cloud
17 26 (0.62%) Security Operations Centre
18 25 (0.60%) Fat Client
18 25 (0.60%) Thin Client
Operating Systems
1 1605 (38.41%) Windows
2 658 (15.75%) Windows Server
3 489 (11.70%) Linux
4 420 (10.05%) Windows 7
5 331 (7.92%) Windows Server 2012
6 283 (6.77%) Unix
7 271 (6.48%) Windows Server 2008
8 182 (4.36%) Windows Server 2003
9 173 (4.14%) Windows 8
10 143 (3.42%) Windows 10
11 100 (2.39%) Windows XP
12 60 (1.44%) Solaris
13 56 (1.34%) Red Hat Enterprise Linux
14 55 (1.32%) Mac OS
15 42 (1.01%) Android
16 40 (0.96%) Apple iOS
17 34 (0.81%) AIX
18 27 (0.65%) CentOS
18 27 (0.65%) Mac OS X
19 24 (0.57%) Windows Vista
Processes & Methodologies
1 1788 (42.79%) ITIL
2 697 (16.68%) Service Delivery
3 572 (13.69%) Service Management
4 413 (9.88%) Incident Management
5 348 (8.33%) Problem Management
6 325 (7.78%) Project Management
7 305 (7.30%) Change Management
8 271 (6.48%) Agile Software Development
9 241 (5.77%) Continuous Improvement
10 237 (5.67%) ITSM
11 221 (5.29%) Disaster Recovery
12 215 (5.14%) Root Cause Analysis
13 209 (5.00%) Stakeholder Management
14 202 (4.83%) Mentoring
15 194 (4.64%) CRM
16 188 (4.50%) ITIL V3
17 156 (3.73%) DevOps
18 155 (3.71%) Performance Management
19 150 (3.59%) Line Management
20 145 (3.47%) Process Improvement
Programming Languages
1 585 (14.00%) SQL
2 169 (4.04%) Java
3 106 (2.54%) C#
4 93 (2.23%) PowerShell
5 82 (1.96%) JavaScript
6 72 (1.72%) Python
7 70 (1.68%) Shell Script
8 68 (1.63%) Perl
9 65 (1.56%) C
10 59 (1.41%) T-SQL
11 49 (1.17%) Bash Shell
12 44 (1.05%) PHP
13 33 (0.79%) VB
14 31 (0.74%) PL/SQL
15 25 (0.60%) VBA
16 20 (0.48%) VB.NET
17 16 (0.38%) ABAP
18 15 (0.36%) VBScript
19 13 (0.31%) C++
20 9 (0.22%) SQR
Qualifications
1 341 (8.16%) Degree
2 329 (7.87%) Cisco Certification
3 320 (7.66%) Microsoft Certification
4 288 (6.89%) ITIL Certification
5 272 (6.51%) Security Cleared
6 217 (5.19%) CCNA
7 181 (4.33%) MCP
8 165 (3.95%) MCSE
9 145 (3.47%) CCNP
10 129 (3.09%) SC Cleared
11 100 (2.39%) MCSA
12 87 (2.08%) Computer Science Degree
13 79 (1.89%) VMware Certified Professional (VCP)
14 62 (1.48%) ITIL Foundation Certificate
15 61 (1.46%) DV Cleared
16 38 (0.91%) BC Cleared
17 34 (0.81%) MCITP
18 32 (0.77%) CCIE
19 30 (0.72%) A+ Certification
19 30 (0.72%) CISSP
Quality Assurance & Compliance
1 105 (2.51%) QA
2 80 (1.91%) ISO/IEC 27001
3 36 (0.86%) PCI DSS
4 30 (0.72%) Data Quality
5 27 (0.65%) Disclosure Scotland
6 26 (0.62%) ISO 9001
7 22 (0.53%) ISO/IEC 20000
8 19 (0.45%) Sarbanes-Oxley
9 7 (0.17%) GDPR
10 6 (0.14%) PMO
10 6 (0.14%) Solvency II
11 5 (0.12%) HMG Security Policy Framework
11 5 (0.12%) ISO 22301
12 4 (0.096%) ISO 14001
13 3 (0.072%) ISO/IEC 27005
14 2 (0.048%) Cyber Essentials
14 2 (0.048%) Cyber Essentials PLUS
14 2 (0.048%) ISO 14000
15 1 (0.024%) BS25999
15 1 (0.024%) BS7666
System Software
1 943 (22.57%) Active Directory
2 367 (8.78%) VMware Infrastructure
3 207 (4.95%) Hyper-V
4 100 (2.39%) vSphere
5 96 (2.30%) XenApp
6 67 (1.60%) VMware ESXi
7 34 (0.81%) XenDesktop
8 26 (0.62%) Oracle RAC
8 26 (0.62%) Terminal Server
9 25 (0.60%) Xen
10 22 (0.53%) ProxySG
10 22 (0.53%) Virtual Machines
11 21 (0.50%) KVM
11 21 (0.50%) Terminal Services
12 17 (0.41%) vCloud
13 16 (0.38%) Docker
13 16 (0.38%) NFS
14 15 (0.36%) VMware Server
15 14 (0.34%) Virtual Servers
16 12 (0.29%) Veritas Cluster Server
Systems Management
1 197 (4.71%) SCCM
2 86 (2.06%) Puppet
3 59 (1.41%) SCOM
4 46 (1.10%) NetBackup
5 40 (0.96%) Opscode Chef
6 38 (0.91%) Nagios
7 35 (0.84%) Norton AntiVirus
8 27 (0.65%) Backup Exec
9 23 (0.55%) Opsview
10 22 (0.53%) AirWatch
11 20 (0.48%) Cisco UCCX
11 20 (0.48%) Oracle RMAN
12 19 (0.45%) vCenter Server
13 18 (0.43%) Data Guard
13 18 (0.43%) ZABBIX
14 16 (0.38%) Cisco Prime
15 15 (0.36%) Microsoft Clustering
15 15 (0.36%) Microsoft Data Protection Manager
16 14 (0.34%) Tivoli Storage Manager
17 12 (0.29%) WSUS
Vendors
1 1253 (29.98%) Microsoft
2 678 (16.22%) Cisco
3 657 (15.72%) VMware
4 493 (11.80%) Citrix
5 271 (6.48%) Oracle
6 184 (4.40%) Juniper
7 182 (4.36%) HP
8 139 (3.33%) SAP
9 133 (3.18%) CheckPoint
10 109 (2.61%) Remedy
11 107 (2.56%) NetApp
12 101 (2.42%) F5
13 98 (2.35%) Palo Alto
14 93 (2.23%) Apple
15 91 (2.18%) Google
16 78 (1.87%) Red Hat
17 77 (1.84%) Symantec
18 72 (1.72%) SolarWinds
19 70 (1.68%) Veeam
20 69 (1.65%) Dell
Bradford, West Yorkshire
The Bridge Ltd
Salary: From £18,000 to £21,000 per annum + benefits
Posted: Yesterday
Cobham, Surrey
Southern Lights Recruitment
Salary: £30000 - £40000 per annum + Excellent Benefits
Posted: Yesterday
London
Talent Point Ltd
Salary: £27000.00 - £32000.00 per annum + bonus
Posted: 14 hours ago
Leicestershire
Ashdown IT
Salary: £28000 - £30000 per annum + benefits
Posted: 18 hours ago
Cheadle, Cheshire
Cloudscope
Salary: £17k - 20k per year
Posted: Yesterday
High Wycombe, Buckinghamshire
Atech Support
Salary: From £20,000 to £25,000 per annum + benefits
Posted: 2 days ago
Leeds, West Yorkshire
ASDA
Salary: Market Salary
Posted: 2 days ago
London
Advanced
Posted: 2 days ago
Birmingham, West Midlands (County)
Pimlico Banks Recruitment
Salary: £very competitive
Posted: Yesterday
South West London
Understanding Recruitment
Salary: £20000 - £30000 per annum
Posted: Yesterday
London
Harvey Nash plc
Posted: Yesterday
Wilmslow, Cheshire
Rullion
Posted: 3 days ago
Milton Keynes, Buckinghamshire
Plan-Net
Salary: Unspecified Competitive rate
Posted: Yesterday
York, North Yorkshire
Online Resourcing
Salary: Competitive salary plus bonus and benefits
Posted: Yesterday
London
Plan-Net
Salary: Competitive rate
Posted: Yesterday
City, London
QUANTICA
Salary: £23000 - £26000 per annum + great benefits package!
Posted: Yesterday
Bournemouth, Dorset
Spectrum IT Recruitment (South) Ltd
Salary: £32500 - £40000 per annum + training & benefits
Posted: 2 days ago
London
Harvey Nash plc
Posted: 2 days ago
Cheadle, Cheshire
Jagger Talent
Salary: From £17,000 to £20,000 per annum + Parking + Pension + Overtime
Posted: 2 days ago
Cardiff, South Glamorgan
IntaPeople
Salary: £18000 - £19000 per annum
Posted: 2 days ago
Leeds, West Yorkshire
Spring Technology
Posted: Yesterday
Cannock, Staffordshire
Spring Technology
Posted: Yesterday
London
Mortimer Spinks
Salary: £50000 - £70000 per annum + Bonus and excellent benefits
Posted: Yesterday
Bradford, West Yorkshire
Candour Solutions
Salary: Excellent plus outstanding benefits
Posted: Yesterday
Chesterfield, Derbyshire
HAYS INFORMATION TECHNOLOGY
Salary: Competitive Salary + Bonus
Posted: Yesterday
High Wycombe, Buckinghamshire
Atech Support
Salary: From £30,000 to £35,000 per annum + benefits
Posted: 2 days ago
Central London / West End
Capita Resourcing - IT Resourcing
Salary: £25000 - £30000.00 per annum + Benefits
Posted: Yesterday
Fareham, Hampshire
Experis Ltd
Salary: £24000 - £28000 per annum + Benefits
Posted: Yesterday
Walsall, West Midlands (County)
Omni RMS
Salary: From £15,000 to £16,500 per annum
Posted: 2 days ago
Bristol, Avon
HAYS INFORMATION TECHNOLOGY
Salary: £45000.00 per annum
Posted: Yesterday