Period
to 20 July 2018

The following table provides summary statistics for permanent job vacancies with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 20 July 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
UK
6 months to
20 Jul 2018
Same period 2017 Same period 2016
Rank 151 146 102
Rank change year-on-year -5 -44 +2
Permanent jobs citing SLA 3,929 4,269 5,937
As % of all permanent IT jobs advertised in the UK 2.24% 2.41% 2.93%
As % of the Quality Assurance & Compliance category 16.76% 19.76% 22.23%
Number of salaries quoted 2,990 3,385 4,556
UK median annual salary £38,000 £37,500 £37,500
Median salary % change year-on-year +1.33% - +1.35%
10th Percentile £21,000 £21,000 £21,250
90th Percentile £62,500 £63,750 £62,500
UK excluding London median annual salary £36,500 £35,000 £35,000
% change year-on-year +4.29% - -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Permanent vacancies with a requirement for quality assurance or compliance skills 23,443 21,607 26,703
As % of all permanent IT jobs advertised in the UK 13.39% 12.19% 13.16%
Number of salaries quoted 17,833 16,356 21,168
UK median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £28,500 £26,750 £26,250
90th Percentile £80,000 £77,500 £77,000
UK excluding London median annual salary £45,000 £42,000 £42,500
% change year-on-year +7.14% -1.18% +6.25%

SLA
Job Vacancy Trend

Job postings citing SLA as a percentage of all IT jobs advertised.

Job vacancy trend for SLA in the UK

SLA
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA.

Salary trend for SLA in the UK

SLA
Salary Histogram

The salary distribution of IT jobs citing SLA over the 6 months to 20 July 2018.

Salary histogram for SLA in the UK

SLA
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the UK over the 6 months to 20 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -5 3,632 £38,500 +2.67% 349
UK excluding London -3 2,851 £36,500 +4.29% 275
London -41 994 £45,000 - 90
South East -8 878 £40,000 +6.67% 72
North of England 0 597 £31,500 +14.55% 78
Midlands +26 526 £36,000 +2.86% 53
East of England -7 369 £34,250 -16.46% 29
West Midlands +30 354 £37,161 -0.90% 27
North West -27 290 £30,000 +9.09% 37
South West +10 272 £38,000 +15.15% 27
Yorkshire +25 253 £33,000 +17.33% 33
East Midlands +27 172 £32,500 +8.33% 26
Scotland +8 150 £45,000 +38.46% 11
Wales +12 98 £30,000 -14.29% 5
North East -21 54 £37,000 +2.07% 8
Northern Ireland -3 6 £23,500 -7.84%

For the 6 months to 20 July 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for SLA.

1 1,715 (43.65%) ITIL
2 1,501 (38.20%) Windows
3 1,322 (33.65%) Microsoft
4 910 (23.16%) Active Directory
5 779 (19.83%) Finance
6 711 (18.10%) Service Delivery
7 676 (17.21%) Service Management
8 634 (16.14%) VMware
9 626 (15.93%) Microsoft Office
10 610 (15.53%) Problem-Solving
11 588 (14.97%) Windows Server
12 574 (14.61%) Cisco
13 536 (13.64%) Office 365
14 483 (12.29%) SQL
15 462 (11.76%) Incident Management
16 443 (11.28%) Windows 7
17 440 (11.20%) Citrix
18 432 (11.00%) LAN
19 428 (10.89%) WAN
20 421 (10.72%) VMware Infrastructure
21 397 (10.10%) Firewall
22 393 (10.00%) Analytical Skills
23 384 (9.77%) Degree
24 381 (9.70%) Microsoft Certification
25 380 (9.67%) Linux
26 379 (9.65%) SQL Server
27 367 (9.34%) Problem Management
28 366 (9.32%) Microsoft Excel
29 363 (9.24%) ITSM
30 327 (8.32%) Data Centre

SLA
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 310 (7.89%) MS Exchange
2 199 (5.06%) SharePoint
3 115 (2.93%) Skype for Business
4 107 (2.72%) Exchange Server 2010
5 74 (1.88%) Exchange Server 2013
6 69 (1.76%) IIS
7 57 (1.45%) Exchange Server 2007
8 38 (0.97%) Apache
9 35 (0.89%) Confluence
10 34 (0.87%) Blackberry Enterprise Server
11 27 (0.69%) WebSphere
12 23 (0.59%) Tomcat
13 21 (0.53%) WebLogic
14 17 (0.43%) Oracle SOA Suite
15 16 (0.41%) Exchange Server 2003
16 14 (0.36%) CMS
17 13 (0.33%) BizTalk Server
17 13 (0.33%) JBoss
17 13 (0.33%) SharePoint Server
17 13 (0.33%) WebSphere Application Server
Applications
1 626 (15.93%) Microsoft Office
2 366 (9.32%) Microsoft Excel
3 223 (5.68%) Microsoft PowerPoint
4 48 (1.22%) MS Visio
5 18 (0.46%) Spreadsheet
6 13 (0.33%) Microsoft Project
7 6 (0.15%) Acrobat
8 4 (0.10%) ProjectWise
9 2 (0.051%) Adobe Creative Suite
9 2 (0.051%) EngageOne
9 2 (0.051%) HipChat
9 2 (0.051%) QuarkXPress
10 1 (0.025%) InfoPath
10 1 (0.025%) Open Workbench
Business Applications
1 51 (1.30%) Dynamics CRM
2 35 (0.89%) Remedy ITSM
3 20 (0.51%) SAP ERP
4 19 (0.48%) Dynamics AX
5 17 (0.43%) SAP Hybris
6 13 (0.33%) Dynamics NAV
7 9 (0.23%) assyst
7 9 (0.23%) Oracle Receivables
7 9 (0.23%) SAP CO
7 9 (0.23%) SAP FI
8 8 (0.20%) Oracle EBS R12
8 8 (0.20%) Oracle Payables
8 8 (0.20%) SimCorp Dimension
9 7 (0.18%) Oracle Assets
9 7 (0.18%) Oracle General Ledger
9 7 (0.18%) Oracle Subledger Accounting
9 7 (0.18%) SAP FI/CO
10 6 (0.15%) Oracle EBS
10 6 (0.15%) Oracle Financials
11 5 (0.13%) Oracle ERP
Cloud Services
1 536 (13.64%) Office 365
2 308 (7.84%) Microsoft Azure
3 192 (4.89%) Amazon AWS
4 71 (1.81%) SaaS
5 48 (1.22%) IaaS
6 47 (1.20%) Cloud Computing
7 24 (0.61%) Azure Active Directory
7 24 (0.61%) G Suite
8 23 (0.59%) Dynamics 365
9 20 (0.51%) PaaS
10 19 (0.48%) AWS Lambda
10 19 (0.48%) DigitalOcean
10 19 (0.48%) Serverless
11 18 (0.46%) Mimecast
12 16 (0.41%) Amazon CloudWatch
13 14 (0.36%) Google Cloud Platform
13 14 (0.36%) OneDrive
14 11 (0.28%) Adobe Creative Cloud
15 9 (0.23%) AWS CloudFormation
16 7 (0.18%) Amazon EC2
Communications & Networking
1 432 (11.00%) LAN
2 428 (10.89%) WAN
3 397 (10.10%) Firewall
4 267 (6.80%) DNS
5 238 (6.06%) TCP/IP
6 200 (5.09%) VPN
7 179 (4.56%) VoIP
8 175 (4.45%) SAN
9 159 (4.05%) DHCP
10 136 (3.46%) Wireless
11 112 (2.85%) Wi-Fi
12 103 (2.62%) Internet
13 95 (2.42%) Skype
14 83 (2.11%) BGP
14 83 (2.11%) Cisco Nexus
15 79 (2.01%) VLAN
16 78 (1.99%) Ethernet
17 77 (1.96%) Cisco ASA
18 68 (1.73%) Network Security
19 64 (1.63%) MPLS
Database & Business Intelligence
1 379 (9.65%) SQL Server
2 73 (1.86%) MySQL
3 52 (1.32%) Relational Database
4 51 (1.30%) Oracle Database
5 50 (1.27%) SQL Server 2008
6 49 (1.25%) GIS
7 45 (1.15%) SQL Server Reporting Services
8 44 (1.12%) SQL Server Integration Services
9 40 (1.02%) Data Warehouse
10 34 (0.87%) SQL Server 2012
11 29 (0.74%) SQL Server Analysis Services
12 25 (0.64%) Oracle Database 12c
12 25 (0.64%) RDBMS
13 24 (0.61%) Oracle Database 10g
13 24 (0.61%) Redis
14 21 (0.53%) Oracle Database 11g
15 19 (0.48%) BusinessObjects
16 18 (0.46%) Oracle Reports
17 17 (0.43%) NoSQL
18 15 (0.38%) SQL Server 2016
Development Applications
1 83 (2.11%) JIRA
2 49 (1.25%) VSS/SourceSafe
3 40 (1.02%) Git (software)
4 33 (0.84%) Jenkins
5 25 (0.64%) Visual Studio
6 17 (0.43%) Team Foundation Server
7 8 (0.20%) Subversion
7 8 (0.20%) Visual Studio Team System
8 7 (0.18%) Octopus Deploy
9 6 (0.15%) Maven
10 5 (0.13%) Bitbucket
10 5 (0.13%) GCC
11 4 (0.10%) Cucumber
11 4 (0.10%) Oracle Forms
11 4 (0.10%) SQL Server Management Studio (SSMS)
12 3 (0.076%) Atlassian Bamboo
12 3 (0.076%) FrontPage
12 3 (0.076%) GitLab
12 3 (0.076%) PeopleTools
12 3 (0.076%) Toad
General
1 779 (19.83%) Finance
2 293 (7.46%) Retail
3 234 (5.96%) Telecoms
4 155 (3.95%) Legal
5 147 (3.74%) Banking
6 120 (3.05%) Law
7 98 (2.49%) Back Office
8 92 (2.34%) Marketing
9 71 (1.81%) Games
10 65 (1.65%) Billing
11 59 (1.50%) Investment Banking
12 51 (1.30%) Manufacturing
13 45 (1.15%) Advertising
14 31 (0.79%) Front Office
15 29 (0.74%) Electronics
16 21 (0.53%) Military
17 19 (0.48%) Hindi Language
17 19 (0.48%) Punjabi Language
17 19 (0.48%) Urdu Language
18 16 (0.41%) French Language
Job Titles
1 854 (21.74%) Analyst
2 424 (10.79%) Support Engineer
3 395 (10.05%) Service Manager
4 358 (9.11%) Service Analyst
5 331 (8.42%) Support Analyst
6 296 (7.53%) Service Desk Analyst
7 247 (6.29%) Team Leader
8 235 (5.98%) Desktop Support
9 228 (5.80%) IT Support
10 202 (5.14%) Network Engineer
11 193 (4.91%) Applications Support
12 190 (4.84%) IT Manager
13 183 (4.66%) Delivery Manager
14 172 (4.38%) Services Delivery Manager
15 162 (4.12%) Technical Support
16 154 (3.92%) Infrastructure Engineer
17 149 (3.79%) 2nd Line Support
18 136 (3.46%) Developer
19 130 (3.31%) 1st Line Support
20 127 (3.23%) Senior Analyst
Libraries, Frameworks & Software Standards
1 125 (3.18%) .NET
2 93 (2.37%) HTML
3 77 (1.96%) Web Services
4 73 (1.86%) CSS
5 61 (1.55%) ASP.NET
6 57 (1.45%) XML
7 39 (0.99%) AngularJS
8 33 (0.84%) Middleware
9 26 (0.66%) .NET Framework
9 26 (0.66%) JDBC
9 26 (0.66%) JSON
10 24 (0.61%) Flash
11 23 (0.59%) Node.js
11 23 (0.59%) X-Windows
12 22 (0.56%) HTML5
12 22 (0.56%) RESTful
13 19 (0.48%) SOAP
14 18 (0.46%) LDAP
15 17 (0.43%) ASP.NET Web API
15 17 (0.43%) J2EE
Miscellaneous
1 393 (10.00%) Analytical Skills
2 327 (8.32%) Data Centre
3 272 (6.92%) Management Information System
4 235 (5.98%) Self-Motivation
5 137 (3.49%) Computer Science
6 122 (3.11%) Driving Licence
7 98 (2.49%) User Experience
8 82 (2.09%) Virtual Team
9 78 (1.99%) Blackberry
10 56 (1.43%) Public Cloud
11 50 (1.27%) iPhone
12 47 (1.20%) Enterprise Software
13 45 (1.15%) Clustering
14 40 (1.02%) Replication
15 38 (0.97%) CMDB
15 38 (0.97%) iPad
16 35 (0.89%) NHS
17 34 (0.87%) Fintech
18 30 (0.76%) EPoS
19 27 (0.69%) Greenfield Project
Operating Systems
1 1,501 (38.20%) Windows
2 588 (14.97%) Windows Server
3 443 (11.28%) Windows 7
4 380 (9.67%) Linux
5 297 (7.56%) Windows Server 2008
6 282 (7.18%) Windows 10
7 279 (7.10%) Windows Server 2012
8 222 (5.65%) Unix
9 118 (3.00%) Windows 8
10 85 (2.16%) Mac OS X
10 85 (2.16%) Windows Server 2003
11 74 (1.88%) Apple iOS
12 72 (1.83%) Android
13 70 (1.78%) Red Hat Enterprise Linux
14 35 (0.89%) Mac OS
14 35 (0.89%) Windows XP
15 31 (0.79%) Solaris
16 25 (0.64%) AIX
17 19 (0.48%) CentOS
18 14 (0.36%) SUSE
Processes & Methodologies
1 1,715 (43.65%) ITIL
2 711 (18.10%) Service Delivery
3 676 (17.21%) Service Management
4 610 (15.53%) Problem-Solving
5 462 (11.76%) Incident Management
6 367 (9.34%) Problem Management
7 363 (9.24%) ITSM
8 315 (8.02%) Project Management
9 312 (7.94%) Change Management
10 279 (7.10%) Continuous Improvement
11 240 (6.11%) Root Cause Analysis
12 236 (6.01%) Disaster Recovery
13 231 (5.88%) ITIL V3
14 230 (5.85%) Stakeholder Management
15 210 (5.34%) Agile Software Development
16 209 (5.32%) Mentoring
17 172 (4.38%) Decision-Making
18 162 (4.12%) Coaching
19 156 (3.97%) Time Management
20 151 (3.84%) Line Management
Programming Languages
1 483 (12.29%) SQL
2 210 (5.34%) PowerShell
3 116 (2.95%) C#
4 113 (2.88%) Java
5 83 (2.11%) JavaScript
6 76 (1.93%) C
7 65 (1.65%) Python
8 60 (1.53%) Shell Script
9 56 (1.43%) T-SQL
10 51 (1.30%) PHP
11 37 (0.94%) VB
12 33 (0.84%) PL/SQL
13 32 (0.81%) Bash Shell
14 24 (0.61%) Perl
15 17 (0.43%) C++
15 17 (0.43%) VB.NET
16 16 (0.41%) VBA
17 15 (0.38%) ABAP
17 15 (0.38%) ES6
17 15 (0.38%) ES8
Qualifications
1 384 (9.77%) Degree
2 381 (9.70%) Microsoft Certification
3 312 (7.94%) Cisco Certification
4 252 (6.41%) Security Cleared
5 247 (6.29%) CCNA
6 228 (5.80%) ITIL Certification
7 211 (5.37%) MCSE
8 187 (4.76%) SC Cleared
9 130 (3.31%) CCNP
10 122 (3.11%) MCP
11 111 (2.83%) MCSA
12 80 (2.04%) Computer Science Degree
13 70 (1.78%) ITIL Foundation Certificate
14 57 (1.45%) MCITP
15 53 (1.35%) VMware Certified Professional (VCP)
16 52 (1.32%) ISEB
17 51 (1.30%) DV Cleared
18 38 (0.97%) A+ Certification
19 36 (0.92%) PRINCE2 Practitioner
20 28 (0.71%) MCDST
Quality Assurance & Compliance
1 77 (1.96%) QA
2 76 (1.93%) GDPR
3 66 (1.68%) PMO
4 65 (1.65%) ISO/IEC 27001
5 43 (1.09%) PCI DSS
6 34 (0.87%) ISO/IEC 20000
7 28 (0.71%) Data Quality
8 17 (0.43%) ISO 9001
9 11 (0.28%) Sarbanes-Oxley
10 9 (0.23%) Cyber Essentials
11 7 (0.18%) GCP
12 4 (0.10%) COBIT
13 3 (0.076%) Government Security Classifications
13 3 (0.076%) ISO 22301
13 3 (0.076%) MiFID
13 3 (0.076%) PSD2
14 2 (0.051%) GMP
14 2 (0.051%) ISO 14001
14 2 (0.051%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
15 1 (0.025%) ISO 8583
System Software
1 910 (23.16%) Active Directory
2 421 (10.72%) VMware Infrastructure
3 285 (7.25%) Hyper-V
4 107 (2.72%) XenApp
5 82 (2.09%) VMware ESXi
5 82 (2.09%) vSphere
6 72 (1.83%) Firmware
7 69 (1.76%) XenDesktop
8 42 (1.07%) Docker
9 33 (0.84%) Virtual Machines
10 28 (0.71%) Microsoft App-V
11 26 (0.66%) Terminal Services
12 25 (0.64%) Virtual Servers
13 18 (0.46%) BitLocker
14 14 (0.36%) XenServer
15 12 (0.31%) VMware Workstation
16 11 (0.28%) Oracle RAC
16 11 (0.28%) Veritas Cluster Server
17 6 (0.15%) NFS
18 5 (0.13%) Virtual Desktop
Systems Management
1 257 (6.54%) SCCM
2 64 (1.63%) Nagios
3 63 (1.60%) NetBackup
4 62 (1.58%) WSUS
5 47 (1.20%) Cisco LMS
5 47 (1.20%) Opsview
6 42 (1.07%) Backup Exec
7 38 (0.97%) SCVMM
8 36 (0.92%) Puppet
9 33 (0.84%) vCenter Server
10 29 (0.74%) Ansible
11 26 (0.66%) vMotion
12 25 (0.64%) SCOM
13 20 (0.51%) Microsoft Intune
14 19 (0.48%) Cisco Prime
14 19 (0.48%) Single Sign-On
14 19 (0.48%) Systems Management Server (SMS)
15 18 (0.46%) AirWatch
15 18 (0.46%) Terraform
16 17 (0.43%) Opscode Chef
Vendors
1 1,322 (33.65%) Microsoft
2 634 (16.14%) VMware
3 574 (14.61%) Cisco
4 440 (11.20%) Citrix
5 249 (6.34%) HP
6 208 (5.29%) Oracle
7 142 (3.61%) SAP
8 134 (3.41%) Remedy
9 126 (3.21%) ServiceNow
10 114 (2.90%) Dell
11 108 (2.75%) Apple
12 107 (2.72%) Veeam
13 93 (2.37%) Juniper
14 83 (2.11%) Red Hat
14 83 (2.11%) SolarWinds
15 76 (1.93%) CheckPoint
16 74 (1.88%) Google
17 73 (1.86%) NetApp
18 70 (1.78%) Salesforce.com
19 65 (1.65%) IBM