Period
to 16 January 2021

The following table provides summary statistics for permanent job vacancies with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 16 January 2021 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
UK
6 months to
16 Jan 2021
Same period 2020 Same period 2019
Rank 181 139 152
Rank change year-on-year -42 +13 +5
Permanent jobs citing SLA 1,166 3,137 3,484
As % of all permanent jobs advertised in the UK 1.87% 2.49% 2.31%
As % of the Quality Assurance & Compliance category 15.64% 19.76% 16.63%
Number of salaries quoted 1,013 2,470 2,675
Median annual salary £41,000 £37,500 £40,000
Median salary % change year-on-year +9.33% -6.25% +12.08%
10th Percentile £21,750 £21,756 £21,175
90th Percentile £72,500 £71,250 £67,500
UK excluding London median annual salary £37,500 £35,000 £36,000
% change year-on-year +7.14% -2.78% +10.77%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Permanent vacancies with a requirement for quality assurance or compliance skills 7,455 15,879 20,951
As % of all permanent IT jobs advertised in the UK 11.98% 12.59% 13.87%
Number of salaries quoted 5,553 12,337 15,569
Median annual salary £52,500 £51,500 £50,000
Median salary % change year-on-year +1.94% +3.00% -
10th Percentile £30,750 £28,500 £27,500
90th Percentile £83,750 £83,750 £80,000
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +4.65%

SLA
Job Vacancy Trend

Job postings citing SLA as a proportion of all IT jobs advertised.

Job vacancy trend for SLA in the UK

SLA
Salary Trend

3-month moving average salary quoted in jobs citing SLA.

Salary trend for SLA in the UK

SLA
Salary Histogram

Salary distribution for jobs citing SLA over the 6 months to 16 January 2021.

Salary histogram for SLA in the UK

SLA
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the UK over the 6 months to 16 January 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -39 1,054 £41,967 +10.44% 174
UK excluding London -22 859 £37,500 +7.14% 149
South East -30 266 £42,500 +7.59% 45
London -71 254 £48,500 -3.00% 35
North of England -4 218 £31,000 -7.46% 30
Work from Home -8 162 £37,500 -42.31% 13
Midlands -33 134 £35,000 +7.69% 26
Yorkshire +12 125 £27,800 -20.57% 6
South West +31 98 £37,500 +38.89% 22
West Midlands -32 88 £27,000 -22.86% 14
East of England +12 86 £37,500 +7.14% 14
North West -12 74 £32,000 -1.54% 21
East Midlands -13 46 £40,000 +33.33% 12
Scotland +14 36 £30,000 - 7
Wales +7 35 £31,250 -16.67% 4
North East +7 19 £31,398 -3.39% 3
Northern Ireland +4 3 £23,000 -4.17% 1

For the 6 months to 16 January 2021, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for SLA.

1 490 (42.02%) Microsoft
2 471 (40.39%) Windows
3 422 (36.19%) ITIL
4 350 (30.02%) Active Directory
5 301 (25.81%) Office 365
6 276 (23.67%) Azure
7 234 (20.07%) VMware
8 216 (18.52%) Windows Server
9 195 (16.72%) Problem-Solving
10 192 (16.47%) Finance
11 186 (15.95%) Service Management
12 170 (14.58%) Windows 10
13 164 (14.07%) Firewall
13 164 (14.07%) SQL
14 161 (13.81%) Service Delivery
15 156 (13.38%) Cisco
16 154 (13.21%) Citrix
17 149 (12.78%) Microsoft Office
18 144 (12.35%) VMware Infrastructure
19 135 (11.58%) VPN
20 127 (10.89%) DNS
21 126 (10.81%) Agile Software Development
22 114 (9.78%) Linux
23 112 (9.61%) SharePoint
24 110 (9.43%) GDPR
25 109 (9.35%) WAN
26 107 (9.18%) Change Management
27 106 (9.09%) AWS
28 104 (8.92%) LAN
29 95 (8.15%) DHCP

SLA
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 112 (9.61%) SharePoint
2 65 (5.57%) MS Exchange
3 33 (2.83%) IIS
4 32 (2.74%) Skype for Business
5 22 (1.89%) Exchange Server 2013
6 11 (0.94%) Apache
7 10 (0.86%) Confluence
8 9 (0.77%) Elasticsearch
9 6 (0.51%) Exchange Server 2010
10 4 (0.34%) SAS
10 4 (0.34%) WebLogic
11 3 (0.26%) Tomcat
12 2 (0.17%) Anypoint
12 2 (0.17%) Exchange Server 2003
12 2 (0.17%) Exchange Server 2007
12 2 (0.17%) TPMS
12 2 (0.17%) Umbraco
12 2 (0.17%) WebSphere
13 1 (0.086%) Blackberry Enterprise Server
13 1 (0.086%) ColdFusion
Applications
1 149 (12.78%) Microsoft Office
2 39 (3.34%) Microsoft Excel
3 22 (1.89%) Microsoft PowerPoint
4 4 (0.34%) MS Visio
5 3 (0.26%) Microsoft Project
6 1 (0.086%) Revit
Business Applications
1 12 (1.03%) Dynamics CRM
2 9 (0.77%) iTrent
2 9 (0.77%) Northgate Housing
2 9 (0.77%) Oracle Applications
3 5 (0.43%) Dynamics NAV
3 5 (0.43%) Remedy ITSM
4 4 (0.34%) Eikon
5 3 (0.26%) Sentinel
6 2 (0.17%) Dynamics AX
6 2 (0.17%) Oracle Financials
6 2 (0.17%) Salesforce.com CRM
6 2 (0.17%) SAP Business One
7 1 (0.086%) Dynamics GP
7 1 (0.086%) NetSuite
7 1 (0.086%) Oracle Assets
7 1 (0.086%) Oracle Cash Management
7 1 (0.086%) Oracle Payables
7 1 (0.086%) Oracle Procure-to-Pay
7 1 (0.086%) Oracle Receivables
7 1 (0.086%) Workfront
Cloud Services
1 301 (25.81%) Office 365
2 276 (23.67%) Azure
3 106 (9.09%) AWS
4 58 (4.97%) SaaS
5 53 (4.55%) Azure Active Directory
6 36 (3.09%) IaaS
7 30 (2.57%) PaaS
8 29 (2.49%) OneDrive
9 25 (2.14%) GCP
10 24 (2.06%) Power Platform
11 21 (1.80%) Mimecast
12 13 (1.11%) Dynamics 365
13 12 (1.03%) Virtual Private Cloud
14 10 (0.86%) Amazon EC2
14 10 (0.86%) Azure ExpressRoute
14 10 (0.86%) Azure Functions
14 10 (0.86%) Cloud Computing
14 10 (0.86%) Route 53
14 10 (0.86%) Serverless
15 9 (0.77%) Amazon S3
Communications & Networking
1 164 (14.07%) Firewall
2 135 (11.58%) VPN
3 127 (10.89%) DNS
4 109 (9.35%) WAN
5 104 (8.92%) LAN
6 95 (8.15%) DHCP
7 84 (7.20%) TCP/IP
8 52 (4.46%) VoIP
9 51 (4.37%) SAN
10 44 (3.77%) Wi-Fi
11 36 (3.09%) Skype
12 35 (3.00%) Network Security
12 35 (3.00%) Wireless
13 34 (2.92%) Internet
13 34 (2.92%) Unified Communications
14 28 (2.40%) PBX
15 23 (1.97%) BGP
16 22 (1.89%) MPLS
16 22 (1.89%) VLAN
17 20 (1.72%) Cisco ASA
Database & Business Intelligence
1 81 (6.95%) SQL Server
2 24 (2.06%) MySQL
3 23 (1.97%) SQL Server Integration Services
4 22 (1.89%) Amazon RDS
5 18 (1.54%) PostgreSQL
5 18 (1.54%) Power BI
6 15 (1.29%) SQL Server Reporting Services
7 10 (0.86%) Data Warehouse
8 8 (0.69%) MongoDB
9 7 (0.60%) Big Data
10 6 (0.51%) Apache Hive
10 6 (0.51%) Hadoop
11 5 (0.43%) Azure SQL Database
11 5 (0.43%) BigQuery
11 5 (0.43%) OLAP
11 5 (0.43%) QlikView
12 4 (0.34%) Cosmos DB
12 4 (0.34%) OLTP
12 4 (0.34%) SQL Server Analysis Services
13 3 (0.26%) SQL Server 2000
Development Applications
1 30 (2.57%) JIRA
2 15 (1.29%) Git (software)
3 12 (1.03%) Visual Studio
4 9 (0.77%) Jenkins
5 7 (0.60%) Visual Studio Team System
6 5 (0.43%) Octopus Deploy
6 5 (0.43%) Team Foundation Server
6 5 (0.43%) TeamCity
7 3 (0.26%) Atlassian Bamboo
7 3 (0.26%) Rational Rhapsody
8 2 (0.17%) SonarQube
8 2 (0.17%) Sonatype Nexus
8 2 (0.17%) SQL Server Management Studio (SSMS)
8 2 (0.17%) Visual Studio Code
9 1 (0.086%) Ant
9 1 (0.086%) Bitbucket
9 1 (0.086%) Eclipse
9 1 (0.086%) GitLab
9 1 (0.086%) Travis CI
General
1 192 (16.47%) Finance
2 72 (6.17%) Telecoms
3 63 (5.40%) Legal
4 52 (4.46%) Digital Economy
5 23 (1.97%) Banking
6 20 (1.72%) Marketing
7 17 (1.46%) Games
8 14 (1.20%) Back Office
8 14 (1.20%) Billing
8 14 (1.20%) Retail
9 13 (1.11%) Public Sector
10 11 (0.94%) Manufacturing
11 9 (0.77%) Social Housing
12 7 (0.60%) Housing Association
12 7 (0.60%) Law
13 6 (0.51%) Advertising
14 5 (0.43%) Investment Banking
15 4 (0.34%) Aerospace
15 4 (0.34%) Automotive
15 4 (0.34%) Spanish Language
Job Titles
1 260 (22.30%) Analyst
2 103 (8.83%) Support Engineer
3 102 (8.75%) Service Analyst
4 90 (7.72%) Service Desk Analyst
5 86 (7.38%) Support Analyst
6 66 (5.66%) Service Manager
6 66 (5.66%) Team Leader
7 65 (5.57%) IT Support
8 55 (4.72%) IT Manager
9 53 (4.55%) 2nd Line Support
10 48 (4.12%) IT Engineer
11 46 (3.95%) Applications Support
12 45 (3.86%) IT Analyst
13 44 (3.77%) Infrastructure Engineer
14 43 (3.69%) 3rd Line Support
14 43 (3.69%) Network Engineer
15 40 (3.43%) Service Desk Team Leader
16 36 (3.09%) Azure Engineer
17 35 (3.00%) Technical Support
18 34 (2.92%) Developer
Libraries, Frameworks & Software Standards
1 42 (3.60%) .NET
2 38 (3.26%) Web Services
3 23 (1.97%) JSON
4 21 (1.80%) HTML
5 18 (1.54%) CSS
6 13 (1.11%) EDI
7 12 (1.03%) XML
8 11 (0.94%) ASP.NET
8 11 (0.94%) Middleware
9 9 (0.77%) .NET Framework
9 9 (0.77%) XMPP
10 8 (0.69%) jQuery
11 7 (0.60%) LDAP
11 7 (0.60%) React
11 7 (0.60%) RESTful
11 7 (0.60%) YAML
12 6 (0.51%) RabbitMQ
13 5 (0.43%) HTML5
13 5 (0.43%) REST
13 5 (0.43%) Twitter Bootstrap
Miscellaneous
1 94 (8.06%) Analytical Skills
2 90 (7.72%) Management Information System
3 72 (6.17%) Data Centre
4 67 (5.75%) Self-Motivation
5 47 (4.03%) Driving Licence
5 47 (4.03%) Public Cloud
6 27 (2.32%) Clustering
7 26 (2.23%) User Experience
8 25 (2.14%) Replication
9 15 (1.29%) Enterprise Software
10 14 (1.20%) iSeries
11 13 (1.11%) iPhone
12 12 (1.03%) Cloud Native
12 12 (1.03%) Hybrid Cloud
12 12 (1.03%) Private Cloud
13 11 (0.94%) Smartphone
14 10 (0.86%) FMCG
14 10 (0.86%) Video Conferencing
15 8 (0.69%) SWIFT
16 7 (0.60%) Virtual Team
Operating Systems
1 471 (40.39%) Windows
2 216 (18.52%) Windows Server
3 170 (14.58%) Windows 10
4 114 (9.78%) Linux
5 68 (5.83%) Windows Server 2012
6 65 (5.57%) Windows Server 2016
7 48 (4.12%) Windows 7
8 44 (3.77%) Windows Server 2008
9 38 (3.26%) Unix
10 20 (1.72%) Windows Server 2019
11 19 (1.63%) Apple iOS
12 17 (1.46%) Android
13 15 (1.29%) Red Hat Enterprise Linux
14 12 (1.03%) Solaris
14 12 (1.03%) Windows Server 2003
15 11 (0.94%) CentOS
15 11 (0.94%) Ubuntu
15 11 (0.94%) Windows 8
16 10 (0.86%) Mac OS X
17 9 (0.77%) Windows XP
Processes & Methodologies
1 422 (36.19%) ITIL
2 195 (16.72%) Problem-Solving
3 186 (15.95%) Service Management
4 161 (13.81%) Service Delivery
5 126 (10.81%) Agile Software Development
6 107 (9.18%) Change Management
7 92 (7.89%) Problem Management
8 91 (7.80%) DevOps
9 88 (7.55%) ITSM
10 83 (7.12%) Incident Management
11 82 (7.03%) Continuous Improvement
12 80 (6.86%) Line Management
13 77 (6.60%) Mentoring
14 72 (6.17%) Stakeholder Management
15 71 (6.09%) Disaster Recovery
15 71 (6.09%) Project Management
16 66 (5.66%) Time Management
17 64 (5.49%) Project Delivery
18 59 (5.06%) Information Security
19 58 (4.97%) Infrastructure Engineering
Programming Languages
1 164 (14.07%) SQL
2 75 (6.43%) PowerShell
3 49 (4.20%) Python
4 38 (3.26%) Java
5 37 (3.17%) C#
6 30 (2.57%) T-SQL
7 22 (1.89%) C
7 22 (1.89%) JavaScript
8 21 (1.80%) PHP
9 19 (1.63%) Bash Shell
10 7 (0.60%) Perl
11 6 (0.51%) Go
12 5 (0.43%) C++
12 5 (0.43%) Shell Script
12 5 (0.43%) VB.NET
12 5 (0.43%) VBA
13 4 (0.34%) PL/SQL
13 4 (0.34%) TypeScript
14 3 (0.26%) AWK
14 3 (0.26%) sed
Qualifications
1 94 (8.06%) Degree
2 74 (6.35%) Cisco Certification
3 73 (6.26%) Security Cleared
4 70 (6.00%) ITIL Certification
5 66 (5.66%) Microsoft Certification
6 60 (5.15%) SC Cleared
7 57 (4.89%) CCNA
8 37 (3.17%) ITIL Foundation Certificate
9 25 (2.14%) CCNP
10 23 (1.97%) MCSA
11 20 (1.72%) A+ Certification
12 18 (1.54%) MCP
13 17 (1.46%) MCSE
14 12 (1.03%) DV Cleared
15 11 (0.94%) Computer Science Degree
16 9 (0.77%) HNC
16 9 (0.77%) JNCIA
16 9 (0.77%) MCITP
17 8 (0.69%) AWS Certification
18 7 (0.60%) MCDST
Quality Assurance & Compliance
1 110 (9.43%) GDPR
2 65 (5.57%) ISO/IEC 27001
3 20 (1.72%) ISO/IEC 20000
4 14 (1.20%) Data Quality
4 14 (1.20%) QA
5 13 (1.11%) ISO 9001
5 13 (1.11%) PCI DSS
6 12 (1.03%) BS25999
7 10 (0.86%) NIST
7 10 (0.86%) PMO
7 10 (0.86%) Sarbanes-Oxley
8 8 (0.69%) ISO 22301
9 7 (0.60%) NIST 800
10 6 (0.51%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
11 3 (0.26%) GxP
12 2 (0.17%) IFRS
12 2 (0.17%) JSP 440
13 1 (0.086%) HIPAA
13 1 (0.086%) ISO 14001
System Software
1 350 (30.02%) Active Directory
2 144 (12.35%) VMware Infrastructure
3 92 (7.89%) Hyper-V
4 34 (2.92%) VMware ESXi
5 32 (2.74%) Firmware
6 28 (2.40%) XenApp
7 24 (2.06%) Virtual Machines
8 20 (1.72%) Virtual Servers
9 16 (1.37%) Docker
10 10 (0.86%) vSphere
11 7 (0.60%) Terminal Server
12 6 (0.51%) BitLocker
12 6 (0.51%) Oracle RAC
13 5 (0.43%) VMware Workstation
13 5 (0.43%) XenDesktop
14 4 (0.34%) Microsoft Virtual Server
14 4 (0.34%) NFS
14 4 (0.34%) Terminal Services
14 4 (0.34%) Xen
15 3 (0.26%) Veritas Volume Manager
Systems Management
1 84 (7.20%) SCCM
2 32 (2.74%) Microsoft Intune
3 30 (2.57%) Kubernetes
4 23 (1.97%) SCVMM
4 23 (1.97%) Terraform
5 22 (1.89%) SCOM
6 17 (1.46%) Ansible
7 12 (1.03%) WSUS
8 11 (0.94%) Puppet
9 10 (0.86%) vCenter Server
10 9 (0.77%) Nagios
10 9 (0.77%) Network Intrusion Detection System
10 9 (0.77%) Opscode Chef
11 7 (0.60%) Backup Exec
11 7 (0.60%) Failover Clustering
12 6 (0.51%) Host Intrusion Detection System
12 6 (0.51%) Microsoft Clustering
13 5 (0.43%) FortiGate
13 5 (0.43%) Grafana
14 4 (0.34%) Nmap
Vendors
1 490 (42.02%) Microsoft
2 234 (20.07%) VMware
3 156 (13.38%) Cisco
4 154 (13.21%) Citrix
5 52 (4.46%) Veeam
6 48 (4.12%) Oracle
7 36 (3.09%) IBM
8 34 (2.92%) HP
9 33 (2.83%) Dell
9 33 (2.83%) Juniper
9 33 (2.83%) ServiceNow
10 32 (2.74%) SolarWinds
11 30 (2.57%) CheckPoint
12 29 (2.49%) Sophos
13 26 (2.23%) Meraki
14 25 (2.14%) Avaya
15 24 (2.06%) NetApp
16 22 (1.89%) Apple
17 20 (1.72%) Google
18 18 (1.54%) EMC