Period
to 25 May 2020

The following table provides summary statistics for permanent job vacancies with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 25 May 2020 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
UK
6 months to
25 May 2020
Same period 2019 Same period 2018
Rank 160 146 154
Rank change year-on-year -14 +8 -13
Permanent jobs citing SLA 2,028 3,478 3,972
As % of all permanent jobs advertised in the UK 2.20% 2.40% 2.28%
As % of the Quality Assurance & Compliance category 17.94% 17.15% 17.78%
Number of salaries quoted 1,635 2,615 3,078
Median annual salary £37,500 £38,000 £37,500
Median salary % change year-on-year -1.32% +1.33% +1.76%
10th Percentile £23,000 £21,250 £21,000
90th Percentile £68,750 £70,000 £63,750
UK excluding London median annual salary £35,000 £35,000 £34,000
% change year-on-year - +2.94% +1.15%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Permanent vacancies with a requirement for quality assurance or compliance skills 11,303 20,279 22,336
As % of all permanent IT jobs advertised in the UK 12.26% 13.98% 12.84%
Number of salaries quoted 8,582 14,684 17,180
Median annual salary £52,500 £50,000 £50,000
Median salary % change year-on-year +5.00% - +5.26%
10th Percentile £29,250 £27,663 £28,000
90th Percentile £85,000 £82,500 £80,000
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +12.50%

SLA
Job Vacancy Trend

Job postings citing SLA as a proportion of all IT jobs advertised.

Job vacancy trend for SLA in the UK

SLA
Salary Trend

3-month moving average salary quoted in jobs citing SLA.

Salary trend for SLA in the UK

SLA
Salary Histogram

Salary distribution for jobs citing SLA over the 6 months to 25 May 2020.

Salary histogram for SLA in the UK

SLA
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the UK over the 6 months to 25 May 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -10 1,892 £38,000 - 87
UK excluding London -4 1,393 £35,000 - 80
London +5 582 £47,750 +0.53% 15
South East -14 435 £40,000 - 16
North of England +1 341 £35,000 -2.78% 20
Midlands -4 242 £31,500 -3.08% 11
North West -2 181 £36,000 +2.86% 10
East of England -3 157 £40,000 +14.29% 9
West Midlands -19 147 £32,500 -7.20% 7
South West +1 129 £30,000 +3.45% 16
Yorkshire +18 111 £37,500 -6.25% 9
East Midlands +19 92 £29,000 +7.41% 4
Work from Home +5 65 £52,500 +10.53% 4
Wales -1 50 £37,500 - 1
North East -6 49 £31,205 -3.98% 1
Scotland +16 39 £25,750 -30.87% 6
Northern Ireland +19 4 - - 1

For the 6 months to 25 May 2020, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for SLA.

1 865 (42.65%) Windows
2 780 (38.46%) Microsoft
3 654 (32.25%) ITIL
4 632 (31.16%) Active Directory
5 524 (25.84%) Office 365
6 388 (19.13%) Windows Server
7 350 (17.26%) VMware
8 344 (16.96%) Azure
9 327 (16.12%) SQL
10 319 (15.73%) Problem-Solving
11 308 (15.19%) Microsoft Office
12 297 (14.64%) Cisco
13 296 (14.60%) Service Delivery
14 283 (13.95%) Finance
15 274 (13.51%) LAN
16 262 (12.92%) WAN
16 262 (12.92%) VMware Infrastructure
17 256 (12.62%) Firewall
18 250 (12.33%) Service Management
19 238 (11.74%) Windows 10
20 236 (11.64%) DNS
21 193 (9.52%) Linux
22 190 (9.37%) Problem Management
23 189 (9.32%) Analytical Skills
24 185 (9.12%) Microsoft Certification
25 184 (9.07%) SCCM
26 183 (9.02%) MS Exchange
27 177 (8.73%) DHCP
28 176 (8.68%) Agile Software Development
29 175 (8.63%) Cisco Certification

SLA
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 183 (9.02%) MS Exchange
2 123 (6.07%) SharePoint
3 78 (3.85%) Exchange Server 2013
4 58 (2.86%) Exchange Server 2010
5 57 (2.81%) Skype for Business
6 46 (2.27%) IIS
7 24 (1.18%) Confluence
8 21 (1.04%) Apache
9 11 (0.54%) Oracle Workflow
10 9 (0.44%) SAS
11 8 (0.39%) BizTalk Server
11 8 (0.39%) CMS
12 6 (0.30%) IBM Notes
13 5 (0.25%) WebLogic
14 4 (0.20%) Elasticsearch
14 4 (0.20%) nginx
15 3 (0.15%) Apache Solr
15 3 (0.15%) MQSeries
15 3 (0.15%) SAP Portal
15 3 (0.15%) WildFly
Applications
1 308 (15.19%) Microsoft Office
2 86 (4.24%) Microsoft Excel
3 36 (1.78%) Microsoft PowerPoint
4 4 (0.20%) MS Visio
5 3 (0.15%) SPSS
6 2 (0.099%) Adobe Premiere
6 2 (0.099%) Avid Media Composer
6 2 (0.099%) Final Cut Pro
6 2 (0.099%) Microsoft Project
7 1 (0.049%) Acrobat
Business Applications
1 12 (0.59%) Magento
1 12 (0.59%) Oracle Payables
1 12 (0.59%) Remedy ITSM
2 11 (0.54%) Oracle EBS
2 11 (0.54%) Oracle Subledger Accounting
3 10 (0.49%) SAP Hybris
4 9 (0.44%) Oracle Procure-to-Pay
5 8 (0.39%) Dynamics CRM
5 8 (0.39%) Oracle Receivables
6 7 (0.35%) Oracle Assets
6 7 (0.35%) Oracle Cash Management
6 7 (0.35%) Oracle EBS R12
6 7 (0.35%) Oracle E-Business Tax
7 6 (0.30%) Oracle Applications
7 6 (0.30%) Oracle Internet Expenses
8 5 (0.25%) Oracle iProcurement
9 4 (0.20%) Exchequer
9 4 (0.20%) Line 50
9 4 (0.20%) Pegasus Opera
9 4 (0.20%) Sage 200
Cloud Services
1 524 (25.84%) Office 365
2 344 (16.96%) Azure
3 104 (5.13%) AWS
4 79 (3.90%) SaaS
5 44 (2.17%) Azure Active Directory
6 37 (1.82%) Power Platform
7 25 (1.23%) AWS CloudFormation
7 25 (1.23%) Cloud Computing
8 22 (1.08%) IaaS
8 22 (1.08%) Power Automate
9 20 (0.99%) Mimecast
10 17 (0.84%) GCP
10 17 (0.84%) Serverless
11 15 (0.74%) PaaS
12 14 (0.69%) Amazon EC2
12 14 (0.69%) Amazon S3
12 14 (0.69%) PowerApps
12 14 (0.69%) Slack
12 14 (0.69%) Virtual Private Cloud
13 11 (0.54%) Dynamics 365
Communications & Networking
1 274 (13.51%) LAN
2 262 (12.92%) WAN
3 256 (12.62%) Firewall
4 236 (11.64%) DNS
5 177 (8.73%) DHCP
6 156 (7.69%) TCP/IP
7 137 (6.76%) VPN
8 96 (4.73%) VoIP
8 96 (4.73%) Wireless
9 91 (4.49%) Internet
10 77 (3.80%) Wi-Fi
11 73 (3.60%) Network Security
12 64 (3.16%) Skype
13 61 (3.01%) VLAN
14 50 (2.47%) Cisco ASA
15 40 (1.97%) SAN
15 40 (1.97%) SSL
16 38 (1.87%) Broadband
16 38 (1.87%) MPLS
17 34 (1.68%) BGP
Database & Business Intelligence
1 161 (7.94%) SQL Server
2 27 (1.33%) Relational Database
3 23 (1.13%) SQL Server 2012
4 20 (0.99%) RDBMS
4 20 (0.99%) SQL Server Reporting Services
5 19 (0.94%) Oracle Database
5 19 (0.94%) Power BI
6 18 (0.89%) Data Warehouse
6 18 (0.89%) GIS
6 18 (0.89%) SQL Server 2016
7 17 (0.84%) SQL Server Integration Services
8 14 (0.69%) SQL Server Analysis Services
9 13 (0.64%) MySQL
10 11 (0.54%) Amazon RDS
10 11 (0.54%) BusinessObjects
11 9 (0.44%) Oracle Reports
12 8 (0.39%) SQL Server 2017
13 7 (0.35%) DB2
13 7 (0.35%) Oracle BI Publisher
13 7 (0.35%) Oracle Discoverer
Development Applications
1 49 (2.42%) JIRA
2 18 (0.89%) Jenkins
3 11 (0.54%) Git (software)
3 11 (0.54%) Octopus Deploy
4 8 (0.39%) Oracle Forms
5 7 (0.35%) WinDbg
6 6 (0.30%) SQL Server Management Studio (SSMS)
7 5 (0.25%) webpack
8 4 (0.20%) Artifactory
8 4 (0.20%) Oracle APEX
8 4 (0.20%) RStudio
8 4 (0.20%) Sonatype Nexus
8 4 (0.20%) Visual Studio
9 3 (0.15%) Metasploit
9 3 (0.15%) Toad
9 3 (0.15%) VSS/SourceSafe
10 2 (0.099%) Rational DOORS
10 2 (0.099%) Rational Team Concert
10 2 (0.099%) Subversion
11 1 (0.049%) Gemini Tracker
General
1 283 (13.95%) Finance
2 108 (5.33%) Telecoms
3 89 (4.39%) Retail
4 73 (3.60%) Legal
5 66 (3.25%) Public Sector
6 53 (2.61%) Banking
7 30 (1.48%) Law
8 22 (1.08%) Advertising
8 22 (1.08%) Local Government
8 22 (1.08%) Manufacturing
9 16 (0.79%) Back Office
10 15 (0.74%) Billing
10 15 (0.74%) Marketing
11 14 (0.69%) Games
12 13 (0.64%) General Ledger
13 12 (0.59%) Front Office
14 8 (0.39%) Investment Banking
15 5 (0.25%) Automotive
15 5 (0.25%) Italian Language
16 4 (0.20%) French Language
Job Titles
1 390 (19.23%) Analyst
2 270 (13.31%) Support Engineer
3 176 (8.68%) Service Manager
3 176 (8.68%) Support Analyst
4 141 (6.95%) IT Support
5 140 (6.90%) Service Analyst
6 129 (6.36%) 2nd Line Support
7 126 (6.21%) Service Desk Analyst
8 107 (5.28%) IT Engineer
9 99 (4.88%) IT Manager
10 97 (4.78%) Infrastructure Engineer
11 95 (4.68%) Delivery Manager
12 89 (4.39%) Administrator
13 84 (4.14%) Desktop Support
13 84 (4.14%) Team Leader
14 79 (3.90%) 2nd Line Engineer
14 79 (3.90%) Network Engineer
15 74 (3.65%) Applications Support
15 74 (3.65%) Service Delivery Manager
16 67 (3.30%) IT Support Engineer
Libraries, Frameworks & Software Standards
1 42 (2.07%) XML
2 36 (1.78%) .NET
3 19 (0.94%) ASP.NET
4 17 (0.84%) XML Messaging
5 16 (0.79%) HTML
6 15 (0.74%) Middleware
7 14 (0.69%) CSS
8 12 (0.59%) LDAP
9 11 (0.54%) JSON
10 10 (0.49%) J2EE
10 10 (0.49%) Spring
11 9 (0.44%) AngularJS
11 9 (0.44%) REST
11 9 (0.44%) Web Services
11 9 (0.44%) XSLT
12 8 (0.39%) ASP.NET MVC
12 8 (0.39%) Node.js
12 8 (0.39%) ODBC
12 8 (0.39%) SAML
13 7 (0.35%) XMPP
Miscellaneous
1 189 (9.32%) Analytical Skills
2 129 (6.36%) Management Information System
3 123 (6.07%) Data Centre
4 74 (3.65%) Self-Motivation
5 45 (2.22%) Video Conferencing
6 42 (2.07%) Clustering
7 38 (1.87%) Driving Licence
8 28 (1.38%) Replication
9 26 (1.28%) Enterprise Software
9 26 (1.28%) Hybrid Cloud
9 26 (1.28%) iPhone
10 21 (1.04%) User Experience
11 19 (0.94%) Public Cloud
12 16 (0.79%) NHS
12 16 (0.79%) Virtual Team
13 15 (0.74%) Handset
13 15 (0.74%) iPad
14 14 (0.69%) Greenfield Project
15 13 (0.64%) e-Learning
15 13 (0.64%) Smartphone
Operating Systems
1 865 (42.65%) Windows
2 388 (19.13%) Windows Server
3 238 (11.74%) Windows 10
4 193 (9.52%) Linux
5 135 (6.66%) Windows 7
6 118 (5.82%) Windows Server 2016
7 111 (5.47%) Windows Server 2012
8 110 (5.42%) Windows Server 2008
9 65 (3.21%) Unix
10 57 (2.81%) Windows 8
11 45 (2.22%) Windows Server 2019
12 42 (2.07%) Apple iOS
13 34 (1.68%) Windows Server 2003
14 29 (1.43%) Android
15 22 (1.08%) Windows XP
16 20 (0.99%) Solaris
17 19 (0.94%) VMS
18 18 (0.89%) Debian
19 15 (0.74%) CentOS
20 11 (0.54%) Red Hat Enterprise Linux
Processes & Methodologies
1 654 (32.25%) ITIL
2 319 (15.73%) Problem-Solving
3 296 (14.60%) Service Delivery
4 250 (12.33%) Service Management
5 190 (9.37%) Problem Management
6 176 (8.68%) Agile Software Development
7 169 (8.33%) Change Management
7 169 (8.33%) Incident Management
7 169 (8.33%) Mentoring
8 167 (8.23%) ITSM
9 155 (7.64%) Project Management
10 136 (6.71%) Continuous Improvement
11 123 (6.07%) Infrastructure Engineering
12 121 (5.97%) Stakeholder Management
13 109 (5.37%) DevOps
14 98 (4.83%) Root Cause Analysis
15 92 (4.54%) Information Security
15 92 (4.54%) Project Delivery
16 70 (3.45%) Change Control
17 68 (3.35%) Line Management
Programming Languages
1 327 (16.12%) SQL
2 126 (6.21%) PowerShell
3 42 (2.07%) C#
4 41 (2.02%) Python
5 38 (1.87%) Java
6 28 (1.38%) Shell Script
7 23 (1.13%) C
7 23 (1.13%) JavaScript
7 23 (1.13%) PL/SQL
8 20 (0.99%) T-SQL
9 17 (0.84%) VBScript
10 14 (0.69%) Perl
10 14 (0.69%) Ruby
11 13 (0.64%) PHP
12 11 (0.54%) Bash Shell
13 6 (0.30%) VBA
14 4 (0.20%) Groovy
14 4 (0.20%) R
14 4 (0.20%) TypeScript
15 3 (0.15%) Korn
Qualifications
1 185 (9.12%) Microsoft Certification
2 175 (8.63%) Cisco Certification
3 145 (7.15%) Security Cleared
4 132 (6.51%) Degree
5 121 (5.97%) CCNA
6 109 (5.37%) ITIL Certification
7 105 (5.18%) SC Cleared
8 89 (4.39%) MCSA
9 74 (3.65%) MCSE
10 63 (3.11%) MCP
11 57 (2.81%) CCNP
12 53 (2.61%) A+ Certification
13 34 (1.68%) DV Cleared
14 29 (1.43%) CISSP
15 23 (1.13%) AWS Certification
16 22 (1.08%) DBS Check
16 22 (1.08%) JNCIA
17 18 (0.89%) CISM
18 17 (0.84%) CCIE
18 17 (0.84%) Computer Science Degree
Quality Assurance & Compliance
1 76 (3.75%) ISO/IEC 27001
2 40 (1.97%) QA
3 34 (1.68%) PCI DSS
4 27 (1.33%) ISO 9001
4 27 (1.33%) Sarbanes-Oxley
5 26 (1.28%) GDPR
6 19 (0.94%) Cyber Essentials
7 15 (0.74%) COBIT
8 11 (0.54%) ISO/IEC 20000
9 8 (0.39%) PMO
10 7 (0.35%) NIST
11 5 (0.25%) Data Quality
12 4 (0.20%) BS25999
13 2 (0.099%) ISO 9000
14 1 (0.049%) Cyber Essentials PLUS
14 1 (0.049%) GAAP
14 1 (0.049%) HL7
14 1 (0.049%) HMG Security Policy Framework
14 1 (0.049%) NIST 800
14 1 (0.049%) PA-DSS
System Software
1 632 (31.16%) Active Directory
2 262 (12.92%) VMware Infrastructure
3 140 (6.90%) Hyper-V
4 50 (2.47%) XenApp
5 46 (2.27%) VMware ESXi
6 45 (2.22%) vSphere
7 32 (1.58%) Virtual Machines
8 29 (1.43%) Virtual Servers
9 26 (1.28%) Virtual Desktop
9 26 (1.28%) XenDesktop
10 19 (0.94%) Terminal Services
11 16 (0.79%) Docker
12 14 (0.69%) Firmware
13 13 (0.64%) UAG
14 11 (0.54%) VMware Workstation
15 8 (0.39%) Microsoft Virtual Server
16 7 (0.35%) vCloud
17 5 (0.25%) Citrix Hypervisor
18 4 (0.20%) BitLocker
18 4 (0.20%) Samba
Systems Management
1 184 (9.07%) SCCM
2 68 (3.35%) SCOM
3 42 (2.07%) Microsoft Intune
4 40 (1.97%) WSUS
5 37 (1.82%) Cisco Prime
6 27 (1.33%) Ansible
7 24 (1.18%) McAfee ePO
8 21 (1.04%) Terraform
9 20 (0.99%) Cisco CUCM
9 20 (0.99%) Puppet
10 19 (0.94%) Kubernetes
11 14 (0.69%) Opscode Chef
12 13 (0.64%) Nagios
13 12 (0.59%) AirWatch
14 10 (0.49%) Norton AntiVirus
14 10 (0.49%) PaperCut
15 8 (0.39%) FortiGate
15 8 (0.39%) Jamf Pro
15 8 (0.39%) Tivoli
15 8 (0.39%) vRealize
Vendors
1 780 (38.46%) Microsoft
2 350 (17.26%) VMware
3 297 (14.64%) Cisco
4 159 (7.84%) Citrix
5 132 (6.51%) HP
6 108 (5.33%) Oracle
7 88 (4.34%) Juniper
8 66 (3.25%) SolarWinds
9 56 (2.76%) Dell
10 55 (2.71%) Salesforce.com
11 52 (2.56%) ServiceNow
11 52 (2.56%) Veeam
12 51 (2.51%) Remedy
13 49 (2.42%) SAP
14 48 (2.37%) Apple
15 39 (1.92%) IBM
16 36 (1.78%) Avaya
16 36 (1.78%) CheckPoint
16 36 (1.78%) McAfee
16 36 (1.78%) Sun