Period
to 22 September 2019

The following table provides summary statistics for permanent job vacancies with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 22 September 2019 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
UK
6 months to
22 Sep 2019
Same period 2018 Same period 2017
Rank 141 150 155
Rank change year-on-year +9 +5 -46
Permanent jobs citing SLA 3,515 3,739 4,179
As % of all permanent IT jobs advertised in the UK 2.53% 2.25% 2.37%
As % of the Quality Assurance & Compliance category 18.99% 17.08% 19.17%
Number of salaries quoted 2,570 2,834 3,298
UK median annual salary £40,000 £40,000 £37,500
Median salary % change year-on-year - +6.67% -
10th Percentile £21,975 £21,000 £21,250
90th Percentile £72,500 £63,750 £67,500
UK excluding London median annual salary £36,500 £37,500 £35,000
% change year-on-year -2.67% +7.14% -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Permanent vacancies with a requirement for quality assurance or compliance skills 18,506 21,885 21,797
As % of all permanent IT jobs advertised in the UK 13.30% 13.14% 12.34%
Number of salaries quoted 13,669 16,628 16,149
UK median annual salary £50,000 £50,000 £50,000
10th Percentile £28,000 £28,500 £27,500
90th Percentile £82,500 £80,000 £77,500
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

SLA
Job Vacancy Trend

Job postings citing SLA as a percentage of all IT jobs advertised.

Job vacancy trend for SLA in the UK

SLA
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA.

Salary trend for SLA in the UK

SLA
Salary Histogram

The salary distribution of IT jobs citing SLA over the 6 months to 22 September 2019.

Salary histogram for SLA in the UK

SLA
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the UK over the 6 months to 22 September 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +17 3,296 £40,000 - 569
UK excluding London +25 2,536 £36,500 -2.67% 469
South East +26 894 £40,000 -5.88% 154
London +24 888 £50,000 +11.11% 129
North of England +21 607 £40,000 +17.65% 114
Midlands +3 450 £32,000 -8.57% 76
North West +26 315 £38,000 +26.67% 60
West Midlands -3 281 £34,023 -5.49% 39
East of England +31 267 £35,000 +11.11% 49
Yorkshire -12 247 £41,500 +18.57% 42
South West -29 177 £33,000 -5.71% 47
East Midlands +18 169 £29,000 -3.33% 37
Scotland -19 83 £40,000 -11.11% 20
Wales -1 55 £37,500 +25.00% 7
North East +12 45 £39,087 +4.23% 12
Northern Ireland +1 12 £27,500 +17.02% 2
Channel Islands - 1 £80,000 -

For the 6 months to 22 September 2019, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for SLA.

1 1,509 (42.93%) ITIL
2 1,348 (38.35%) Windows
3 1,264 (35.96%) Microsoft
4 973 (27.68%) Active Directory
5 689 (19.60%) Office 365
6 679 (19.32%) Service Delivery
7 659 (18.75%) Problem-Solving
8 599 (17.04%) Windows Server
9 591 (16.81%) Finance
10 517 (14.71%) VMware
11 516 (14.68%) Microsoft Office
12 490 (13.94%) Azure
13 462 (13.14%) Cisco
14 459 (13.06%) SQL
15 457 (13.00%) Service Management
16 423 (12.03%) Incident Management
17 394 (11.21%) Firewall
18 393 (11.18%) Windows 10
19 374 (10.64%) Management Information System
20 361 (10.27%) Citrix
21 359 (10.21%) VMware Infrastructure
22 348 (9.90%) Analytical Skills
23 342 (9.73%) Agile Software Development
24 339 (9.64%) Windows 7
25 331 (9.42%) Linux
26 315 (8.96%) Continuous Improvement
27 311 (8.85%) DNS
28 308 (8.76%) Change Management
29 306 (8.71%) Degree
30 305 (8.68%) WAN

SLA
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 274 (7.80%) MS Exchange
2 181 (5.15%) SharePoint
3 101 (2.87%) Exchange Server 2013
4 94 (2.67%) IIS
5 93 (2.65%) Skype for Business
6 86 (2.45%) Exchange Server 2010
7 35 (1.00%) Apache
7 35 (1.00%) Confluence
8 34 (0.97%) Exchange Server 2007
9 30 (0.85%) SAS
10 29 (0.83%) OpenStack
11 17 (0.48%) Tomcat
12 16 (0.46%) BizTalk Server
12 16 (0.46%) nginx
13 15 (0.43%) IBM Notes
14 12 (0.34%) Oracle SOA Suite
15 11 (0.31%) CMS
16 9 (0.26%) SharePoint 2013
17 8 (0.23%) Blackberry Enterprise Server
17 8 (0.23%) WebLogic
Applications
1 516 (14.68%) Microsoft Office
2 216 (6.15%) Microsoft Excel
3 80 (2.28%) Microsoft PowerPoint
4 69 (1.96%) MS Visio
5 20 (0.57%) Microsoft Project
6 3 (0.085%) Acrobat
7 2 (0.057%) Adobe Creative Suite
8 1 (0.028%) Spreadsheet
8 1 (0.028%) Windchill
Business Applications
1 32 (0.91%) Dynamics CRM
2 30 (0.85%) Remedy ITSM
3 29 (0.83%) Dynamics AX
4 20 (0.57%) Oracle EBS
5 16 (0.46%) Dynamics NAV
6 10 (0.28%) Oracle EBS R12
7 8 (0.23%) Oracle ERP
8 7 (0.20%) SAP Hybris
9 6 (0.17%) Oracle Assets
9 6 (0.17%) Oracle Payables
9 6 (0.17%) Oracle Receivables
9 6 (0.17%) Oracle Subledger Accounting
9 6 (0.17%) Sage X3
9 6 (0.17%) SAP ERP
10 5 (0.14%) Cognos Business Intelligence
10 5 (0.14%) Cognos Planning
10 5 (0.14%) Cognos TM1
10 5 (0.14%) Infor SunSystems
10 5 (0.14%) NetSuite
10 5 (0.14%) SAP BPC
Cloud Services
1 689 (19.60%) Office 365
2 490 (13.94%) Azure
3 259 (7.37%) AWS
4 73 (2.08%) SaaS
5 68 (1.93%) Azure Active Directory
6 66 (1.88%) IaaS
7 48 (1.37%) Cloud Computing
8 45 (1.28%) PaaS
9 41 (1.17%) Power Platform
10 38 (1.08%) Dynamics 365
11 20 (0.57%) IBM Cloud
12 19 (0.54%) GCP
12 19 (0.54%) OneDrive
13 17 (0.48%) G Suite
14 13 (0.37%) Amazon S3
14 13 (0.37%) Azure ExpressRoute
14 13 (0.37%) Mimecast
15 11 (0.31%) AWS CloudFormation
15 11 (0.31%) iPaaS
16 7 (0.20%) Cloudflare
Communications & Networking
1 394 (11.21%) Firewall
2 311 (8.85%) DNS
3 305 (8.68%) WAN
4 272 (7.74%) LAN
5 254 (7.23%) DHCP
6 212 (6.03%) TCP/IP
7 177 (5.04%) VPN
8 176 (5.01%) Wireless
9 126 (3.58%) SAN
10 125 (3.56%) VoIP
11 123 (3.50%) Internet
12 122 (3.47%) Network Security
13 111 (3.16%) Skype
14 83 (2.36%) Cisco ASA
15 79 (2.25%) VLAN
16 74 (2.11%) BGP
17 61 (1.74%) MPLS
18 56 (1.59%) NAS
18 56 (1.59%) Remote Desktop
19 54 (1.54%) Wi-Fi
Database & Business Intelligence
1 244 (6.94%) SQL Server
2 62 (1.76%) SQL Server Reporting Services
3 57 (1.62%) SQL Server Integration Services
4 46 (1.31%) Data Warehouse
5 36 (1.02%) Power BI
6 35 (1.00%) Oracle Database
7 28 (0.80%) Relational Database
8 27 (0.77%) PostgreSQL
9 25 (0.71%) SQL Server 2016
10 22 (0.63%) Big Data
10 22 (0.63%) SQL Server Analysis Services
11 21 (0.60%) SQL Server 2012
12 19 (0.54%) OLAP
12 19 (0.54%) SQL Server 2008
13 16 (0.46%) OLTP
14 15 (0.43%) Enterprise Data Warehouse
14 15 (0.43%) MySQL
14 15 (0.43%) Oracle Reports
14 15 (0.43%) SQL Server 2005
15 14 (0.40%) Qlik Sense
Development Applications
1 97 (2.76%) JIRA
2 25 (0.71%) MSI
3 24 (0.68%) Team Foundation Server
4 21 (0.60%) Visual Studio Team System
5 20 (0.57%) InstallShield
5 20 (0.57%) Visual Studio
6 17 (0.48%) Git (software)
7 9 (0.26%) Jenkins
8 8 (0.23%) Sonatype Nexus
9 7 (0.20%) SQL Server Management Studio (SSMS)
10 6 (0.17%) Cucumber
10 6 (0.17%) Selenium
11 5 (0.14%) Hudson
11 5 (0.14%) Maven
11 5 (0.14%) WinDbg
12 4 (0.11%) Oracle APEX
12 4 (0.11%) Subversion
12 4 (0.11%) VSS/SourceSafe
13 2 (0.057%) Log4Net
13 2 (0.057%) PeopleTools
General
1 591 (16.81%) Finance
2 226 (6.43%) Telecoms
3 192 (5.46%) Retail
4 187 (5.32%) Public Sector
5 130 (3.70%) Law
6 82 (2.33%) Legal
7 72 (2.05%) Marketing
8 70 (1.99%) Banking
9 63 (1.79%) Billing
10 61 (1.74%) Manufacturing
11 31 (0.88%) Electronics
12 26 (0.74%) Advertising
13 24 (0.68%) Back Office
14 23 (0.65%) Aerospace
15 21 (0.60%) Local Government
16 20 (0.57%) Financial Institution
17 17 (0.48%) Automotive
18 16 (0.46%) Investment Banking
19 11 (0.31%) Front Office
20 10 (0.28%) Publishing
Job Titles
1 852 (24.24%) Analyst
2 420 (11.95%) Service Analyst
3 375 (10.67%) Service Desk Analyst
4 372 (10.58%) Service Manager
5 334 (9.50%) Support Engineer
6 274 (7.80%) Support Analyst
7 234 (6.66%) Delivery Manager
8 210 (5.97%) Service Delivery Manager
9 191 (5.43%) IT Support
10 165 (4.69%) Applications Support
10 165 (4.69%) Network Engineer
11 162 (4.61%) Infrastructure Engineer
12 161 (4.58%) 2nd Line Support
13 129 (3.67%) IT Analyst
14 119 (3.39%) IT Manager
15 111 (3.16%) IT Engineer
16 108 (3.07%) Desktop Support
17 106 (3.02%) 3rd Line Engineer
18 95 (2.70%) Team Leader
18 95 (2.70%) Technical Support
Libraries, Frameworks & Software Standards
1 98 (2.79%) .NET
2 73 (2.08%) Web Services
3 66 (1.88%) ASP.NET
4 53 (1.51%) HTML
5 44 (1.25%) XML
6 39 (1.11%) LDAP
7 38 (1.08%) CSS
8 37 (1.05%) Middleware
9 27 (0.77%) XSLT
10 21 (0.60%) Kafka
10 21 (0.60%) XSD
11 18 (0.51%) .NET Framework
11 18 (0.51%) jQuery
12 17 (0.48%) AngularJS
13 14 (0.40%) .NET Core
13 14 (0.40%) J2EE
13 14 (0.40%) XMPP
14 13 (0.37%) Node.js
15 12 (0.34%) Ajax
16 11 (0.31%) ASP.NET Core
Miscellaneous
1 374 (10.64%) Management Information System
2 348 (9.90%) Analytical Skills
3 247 (7.03%) Data Centre
4 216 (6.15%) Self-Motivation
5 93 (2.65%) User Experience
6 75 (2.13%) Driving Licence
7 74 (2.11%) Replication
8 67 (1.91%) Video Conferencing
9 64 (1.82%) Public Cloud
10 61 (1.74%) Hybrid Cloud
11 51 (1.45%) Clustering
12 49 (1.39%) Private Cloud
13 39 (1.11%) iPhone
13 39 (1.11%) Smartphone
14 28 (0.80%) Blackberry
15 25 (0.71%) Greenfield Project
16 24 (0.68%) iSeries
17 23 (0.65%) EMC VMAX
17 23 (0.65%) EMC VNX
17 23 (0.65%) Enterprise Software
Operating Systems
1 1,348 (38.35%) Windows
2 599 (17.04%) Windows Server
3 393 (11.18%) Windows 10
4 339 (9.64%) Windows 7
5 331 (9.42%) Linux
6 211 (6.00%) Unix
7 196 (5.58%) Windows Server 2012
8 187 (5.32%) Windows Server 2008
9 102 (2.90%) Windows 8
10 71 (2.02%) Solaris
11 70 (1.99%) Apple iOS
12 50 (1.42%) Android
13 45 (1.28%) Mac OS
13 45 (1.28%) Windows Server 2003
14 35 (1.00%) Red Hat Enterprise Linux
15 32 (0.91%) Windows XP
16 22 (0.63%) Mac OS X
17 19 (0.54%) Windows 2000
18 18 (0.51%) AIX
19 15 (0.43%) CentOS
Processes & Methodologies
1 1,509 (42.93%) ITIL
2 679 (19.32%) Service Delivery
3 659 (18.75%) Problem-Solving
4 457 (13.00%) Service Management
5 423 (12.03%) Incident Management
6 342 (9.73%) Agile Software Development
7 315 (8.96%) Continuous Improvement
8 308 (8.76%) Change Management
9 287 (8.17%) Problem Management
10 257 (7.31%) Information Security
11 255 (7.25%) ITSM
12 232 (6.60%) Project Management
13 219 (6.23%) Infrastructure Engineering
14 202 (5.75%) DevOps
15 194 (5.52%) Ticket Management
16 176 (5.01%) Stakeholder Management
17 163 (4.64%) Root Cause Analysis
18 158 (4.50%) Disaster Recovery
18 158 (4.50%) Mentoring
19 154 (4.38%) ITIL V3
Programming Languages
1 459 (13.06%) SQL
2 168 (4.78%) PowerShell
3 120 (3.41%) C
4 81 (2.30%) C#
5 73 (2.08%) JavaScript
6 67 (1.91%) Java
7 58 (1.65%) Python
8 47 (1.34%) T-SQL
9 38 (1.08%) Bash Shell
10 34 (0.97%) Perl
11 33 (0.94%) Ruby
12 30 (0.85%) PHP
13 17 (0.48%) C++
14 14 (0.40%) XPath
15 13 (0.37%) PL/SQL
16 12 (0.34%) Go
16 12 (0.34%) VB
17 10 (0.28%) VB.NET
17 10 (0.28%) VBScript
18 9 (0.26%) Korn
Qualifications
1 306 (8.71%) Degree
2 272 (7.74%) Cisco Certification
3 263 (7.48%) Microsoft Certification
4 223 (6.34%) Security Cleared
5 162 (4.61%) CCNP
6 155 (4.41%) CCNA
6 155 (4.41%) ITIL Certification
7 153 (4.35%) SC Cleared
8 137 (3.90%) ITIL Foundation Certificate
9 107 (3.04%) MCP
10 106 (3.02%) MCSE
11 64 (1.82%) A+ Certification
12 57 (1.62%) MCSA
13 37 (1.05%) VMware Certified Professional (VCP)
14 34 (0.97%) DV Cleared
15 26 (0.74%) JNCIS
15 26 (0.74%) RHCE
16 25 (0.71%) JNCIA
17 24 (0.68%) Computer Science Degree
18 21 (0.60%) CISSP
Quality Assurance & Compliance
1 142 (4.04%) ISO/IEC 27001
2 74 (2.11%) ISO 9001
3 69 (1.96%) QA
4 42 (1.19%) GDPR
5 28 (0.80%) PCI DSS
6 21 (0.60%) ISO/IEC 20000
7 16 (0.46%) PMO
8 11 (0.31%) Cyber Essentials
9 9 (0.26%) Cyber Essentials PLUS
9 9 (0.26%) Data Quality
9 9 (0.26%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
10 7 (0.20%) Sarbanes-Oxley
11 6 (0.17%) COBIT
11 6 (0.17%) NIST
12 5 (0.14%) ISO 22301
13 3 (0.085%) Solvency II
14 1 (0.028%) Basel II
14 1 (0.028%) EMIR
14 1 (0.028%) FATCA
14 1 (0.028%) HIPAA
System Software
1 973 (27.68%) Active Directory
2 359 (10.21%) VMware Infrastructure
3 281 (7.99%) Hyper-V
4 104 (2.96%) XenApp
5 96 (2.73%) Firmware
6 54 (1.54%) Docker
7 53 (1.51%) VMware ESXi
8 50 (1.42%) Virtual Machines
9 48 (1.37%) vSphere
9 48 (1.37%) XenDesktop
10 34 (0.97%) NFS
11 26 (0.74%) Microsoft App-V
12 20 (0.57%) Virtual Servers
13 18 (0.51%) Virtual Desktop
14 14 (0.40%) Terminal Services
15 12 (0.34%) Forefront TMG
16 11 (0.31%) Microsoft Virtual Server
16 11 (0.31%) Terminal Server
17 10 (0.28%) DFS Replication
17 10 (0.28%) UAG
Systems Management
1 217 (6.17%) SCCM
2 54 (1.54%) Ansible
3 52 (1.48%) WSUS
4 40 (1.14%) SCOM
5 34 (0.97%) Opscode Chef
6 31 (0.88%) Kubernetes
7 28 (0.80%) Backup Exec
8 27 (0.77%) Microsoft Intune
8 27 (0.77%) Puppet
9 26 (0.74%) Cisco CUCM
10 24 (0.68%) HP Data Protector
10 24 (0.68%) Nagios
11 23 (0.65%) FortiGate
12 21 (0.60%) Cisco UCCX
13 20 (0.57%) Single Sign-On
14 18 (0.51%) vCenter Server
15 15 (0.43%) Foglight
15 15 (0.43%) LiteSpeed
16 13 (0.37%) Systems Management Server (SMS)
16 13 (0.37%) Tivoli
Vendors
1 1,264 (35.96%) Microsoft
2 517 (14.71%) VMware
3 462 (13.14%) Cisco
4 361 (10.27%) Citrix
5 236 (6.71%) ServiceNow
6 196 (5.58%) HP
7 148 (4.21%) Oracle
8 134 (3.81%) Dell
9 113 (3.21%) Veeam
10 108 (3.07%) IBM
11 98 (2.79%) Remedy
12 92 (2.62%) CheckPoint
12 92 (2.62%) Palo Alto
13 86 (2.45%) SAP
14 85 (2.42%) Sony
15 82 (2.33%) Juniper
16 77 (2.19%) Apple
17 72 (2.05%) SolarWinds
18 67 (1.91%) EMC
19 56 (1.59%) Sun