Period
to 27 October 2021

The following table provides summary statistics for permanent job vacancies with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 27 October 2021 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
UK
6 months to
27 Oct 2021
Same period 2020 Same period 2019
Rank 161 166 141
Rank change year-on-year +5 -25 +18
Permanent jobs citing SLA 2,914 1,028 3,503
As % of all permanent jobs advertised in the UK 2.29% 2.08% 2.58%
As % of the Quality Assurance & Compliance category 14.94% 16.62% 18.68%
Number of salaries quoted 1,750 801 2,606
10th Percentile £22,500 £24,250 £21,750
25th Percentile £27,000 £30,500 £27,500
Median annual salary (50th Percentile) £40,000 £42,500 £40,000
Median % change year-on-year -5.88% +6.25% -
75th Percentile £55,000 £57,500 £55,000
90th Percentile £73,750 £75,000 £72,500
UK excluding London median annual salary £35,000 £40,000 £36,000
% change year-on-year -12.50% +11.11% -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Permanent vacancies with a requirement for quality assurance or compliance skills 19,510 6,186 18,751
As % of all permanent IT jobs advertised in the UK 15.36% 12.49% 13.78%
Number of salaries quoted 11,954 4,860 14,206
10th Percentile £31,250 £31,250 £28,500
25th Percentile £40,500 £41,250 £37,000
Median annual salary (50th Percentile) £55,000 £53,750 £50,000
Median % change year-on-year +2.33% +7.50% -
75th Percentile £71,250 £70,000 £67,500
90th Percentile £90,000 £85,000 £82,500
UK excluding London median annual salary £47,000 £49,000 £45,000
% change year-on-year -4.08% +8.89% -

SLA
Job Vacancy Trend

Job postings citing SLA as a proportion of all IT jobs advertised.

Job vacancy trend for SLA in the UK

SLA
Salary Trend

3-month moving average salary quoted in jobs citing SLA.

Salary trend for SLA in the UK

SLA
Salary Histogram

Salary distribution for jobs citing SLA over the 6 months to 27 October 2021.

Salary histogram for SLA in the UK

SLA
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the UK over the 6 months to 27 October 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +6 2,595 £40,000 -6.98% 644
UK excluding London +23 2,139 £35,000 -12.50% 571
London -44 646 £50,000 - 115
South East +32 641 £35,000 -17.65% 116
North of England +10 522 £34,000 -8.72% 171
Midlands +26 440 £37,500 -7.41% 119
Work from Home -115 319 £50,000 +10.50% 63
North West +16 291 £38,414 +2.44% 89
West Midlands +29 263 £37,500 -8.54% 68
East of England -24 179 £34,000 -24.44% 59
East Midlands +21 176 £36,000 -10.00% 51
Yorkshire -41 176 £33,063 -18.36% 53
South West -29 159 £28,500 -20.83% 64
Scotland 0 128 £34,000 +4.62% 27
Wales -13 83 £35,375 +17.92% 11
North East +7 55 £29,000 -7.94% 29
Northern Ireland -35 9 - - 4
Channel Islands - 2 £38,000 -

For the 6 months to 27 October 2021, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for SLA.

1 1,291 (44.30%) Social Skills
2 1,082 (37.13%) Microsoft
3 884 (30.34%) ITIL
3 884 (30.34%) Windows
4 775 (26.60%) Service Delivery
5 657 (22.55%) Microsoft 365
6 572 (19.63%) Active Directory
7 560 (19.22%) Problem-Solving
8 557 (19.11%) Azure
9 496 (17.02%) Finance
10 468 (16.06%) Retail
11 434 (14.89%) Service Management
12 426 (14.62%) Windows Server
13 390 (13.38%) Facilities Management
14 358 (12.29%) Line Management
15 345 (11.84%) Management Information System
16 337 (11.56%) VMware
16 337 (11.56%) Incident Management
17 330 (11.32%) SQL
18 323 (11.08%) Microsoft Office
19 295 (10.12%) Self-Motivation
20 293 (10.05%) Analytical Skills
21 285 (9.78%) Windows 10
22 264 (9.06%) ITSM
23 253 (8.68%) Degree
24 247 (8.48%) AWS
25 246 (8.44%) Agile Software Development
26 245 (8.41%) Organisational Skills
27 244 (8.37%) Firewall
28 242 (8.30%) Problem Management

SLA
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 135 (4.63%) SharePoint
2 122 (4.19%) MS Exchange
3 77 (2.64%) IIS
4 41 (1.41%) Elasticsearch
5 30 (1.03%) Cloud Foundry
5 30 (1.03%) GemFire
6 23 (0.79%) Skype for Business
7 17 (0.58%) Exchange Server 2013
8 15 (0.51%) Apache
9 14 (0.48%) Confluence
9 14 (0.48%) Oracle Workflow
10 13 (0.45%) Exchange Server 2010
11 12 (0.41%) nginx
12 9 (0.31%) Exchange Server 2007
13 5 (0.17%) SAS
13 5 (0.17%) Tomcat
13 5 (0.17%) WebLogic
14 4 (0.14%) Blackberry Enterprise Server
15 3 (0.10%) SharePoint 2010
15 3 (0.10%) SharePoint Server
Applications
1 323 (11.08%) Microsoft Office
2 222 (7.62%) Microsoft Excel
3 99 (3.40%) Microsoft PowerPoint
4 22 (0.75%) Spreadsheet
5 21 (0.72%) MS Visio
6 4 (0.14%) InfoPath
7 3 (0.10%) Siemens NX
8 1 (0.034%) Acrobat
8 1 (0.034%) Adobe Illustrator
8 1 (0.034%) InDesign
8 1 (0.034%) Microsoft Project
Business Applications
1 54 (1.85%) Maximo
2 39 (1.34%) Remedy ITSM
3 26 (0.89%) Oracle EBS
4 16 (0.55%) Dynamics AX
5 10 (0.34%) SAP S/4HANA
6 9 (0.31%) Oracle Payables
6 9 (0.31%) Oracle Subledger Accounting
7 8 (0.27%) Dynamics CRM
8 6 (0.21%) Oracle EBS R12
8 6 (0.21%) Oracle ERP
9 5 (0.17%) Oracle Cash Management
9 5 (0.17%) Oracle Receivables
10 4 (0.14%) NetSuite
10 4 (0.14%) Oracle Applications
10 4 (0.14%) Oracle Assets
10 4 (0.14%) Oracle E-Business Tax
10 4 (0.14%) SAP EHS
10 4 (0.14%) SAP PP
10 4 (0.14%) SAP SM
11 3 (0.10%) SAP SD
Cloud Services
1 657 (22.55%) Microsoft 365
2 557 (19.11%) Azure
3 247 (8.48%) AWS
4 113 (3.88%) PaaS
5 107 (3.67%) SaaS
6 92 (3.16%) Power Platform
7 85 (2.92%) IaaS
8 70 (2.40%) Azure Active Directory
9 59 (2.02%) Dynamics 365
10 45 (1.54%) OneDrive
11 37 (1.27%) GitHub
12 32 (1.10%) Mimecast
13 29 (1.00%) Power Automate
14 24 (0.82%) Amazon S3
15 20 (0.69%) GCP
16 18 (0.62%) Amazon EC2
16 18 (0.62%) Azure Service Bus
17 17 (0.58%) Azure Logic Apps
18 16 (0.55%) Cloud Computing
19 15 (0.51%) Google Workspace
Communications & Networking
1 244 (8.37%) Firewall
2 202 (6.93%) DNS
3 173 (5.94%) LAN
3 173 (5.94%) VPN
4 163 (5.59%) DHCP
5 160 (5.49%) WAN
6 135 (4.63%) TCP/IP
7 79 (2.71%) SAN
8 75 (2.57%) VoIP
8 75 (2.57%) Wireless
9 74 (2.54%) Network Security
9 74 (2.54%) Wi-Fi
10 51 (1.75%) VLAN
11 47 (1.61%) MPLS
12 41 (1.41%) BGP
13 40 (1.37%) OSPF
14 38 (1.30%) Internet
15 32 (1.10%) Skype
16 30 (1.03%) Calico
16 30 (1.03%) HTTP
Database & Business Intelligence
1 150 (5.15%) SQL Server
2 68 (2.33%) Power BI
3 49 (1.68%) MySQL
4 46 (1.58%) SQL Server Integration Services
5 39 (1.34%) PostgreSQL
6 25 (0.86%) Amazon RDS
7 24 (0.82%) Oracle Database
8 21 (0.72%) NoSQL
9 20 (0.69%) Tableau
10 18 (0.62%) BusinessObjects
11 17 (0.58%) Redis
12 15 (0.51%) Data Warehouse
12 15 (0.51%) SQL Server Reporting Services
13 14 (0.48%) Relational Database
14 12 (0.41%) Big Data
14 12 (0.41%) OLAP
14 12 (0.41%) OLTP
15 11 (0.38%) MongoDB
16 10 (0.34%) RDBMS
17 9 (0.31%) Oracle Reports
Development Applications
1 60 (2.06%) JIRA
2 58 (1.99%) Jenkins
3 46 (1.58%) Git (software)
4 31 (1.06%) Selenium
4 31 (1.06%) Sonatype Nexus
5 30 (1.03%) Cucumber
5 30 (1.03%) Gradle
5 30 (1.03%) gulp
5 30 (1.03%) Protractor
6 19 (0.65%) Visual Studio
7 8 (0.27%) LSMW
8 6 (0.21%) GitLab
8 6 (0.21%) Toad
9 5 (0.17%) Team Foundation Server
9 5 (0.17%) Visual Studio Code
10 3 (0.10%) Appium
10 3 (0.10%) Jasmine
10 3 (0.10%) Mocha
10 3 (0.10%) Oracle Forms
10 3 (0.10%) Postman
General
1 1,291 (44.30%) Social Skills
2 496 (17.02%) Finance
3 468 (16.06%) Retail
4 293 (10.05%) Analytical Skills
5 245 (8.41%) Organisational Skills
6 117 (4.02%) Law
7 106 (3.64%) Telecoms
8 92 (3.16%) Banking
9 88 (3.02%) Legal
10 86 (2.95%) Public Sector
11 83 (2.85%) Inclusion and Diversity
12 43 (1.48%) Digital Economy
12 43 (1.48%) Presentation Skills
13 42 (1.44%) Influencing Skills
14 40 (1.37%) Manufacturing
15 37 (1.27%) Marketing
16 22 (0.75%) French Language
16 22 (0.75%) Games
17 20 (0.69%) Welsh Language
18 18 (0.62%) Advertising
Job Titles
1 543 (18.63%) Analyst
2 258 (8.85%) Service Analyst
3 249 (8.54%) IT Support
4 244 (8.37%) Service Desk Analyst
5 232 (7.96%) Support Engineer
6 206 (7.07%) Support Analyst
7 178 (6.11%) Service Manager
8 144 (4.94%) Team Leader
9 140 (4.80%) 2nd Line Support
10 136 (4.67%) IT Engineer
11 124 (4.26%) IT Manager
12 113 (3.88%) IT Analyst
13 105 (3.60%) Applications Support
14 87 (2.99%) Network Engineer
15 82 (2.81%) Administrator
15 82 (2.81%) Delivery Manager
16 80 (2.75%) 2nd Line Engineer
17 78 (2.68%) IT Support Engineer
18 77 (2.64%) IT Support Analyst
18 77 (2.64%) Service Delivery Manager
Libraries, Frameworks & Software Standards
1 69 (2.37%) Web Services
2 67 (2.30%) AngularJS
3 56 (1.92%) .NET
4 51 (1.75%) Elastic Stack
4 51 (1.75%) Spring
4 51 (1.75%) Spring Boot
5 45 (1.54%) Node.js
6 44 (1.51%) RabbitMQ
7 36 (1.24%) React
8 33 (1.13%) J2EE
9 30 (1.03%) Kafka
9 30 (1.03%) Spring Integration
9 30 (1.03%) WireMock
10 27 (0.93%) XML
11 24 (0.82%) HTML
11 24 (0.82%) JSON
12 20 (0.69%) CSS
13 17 (0.58%) .NET Framework
14 16 (0.55%) REST
15 15 (0.51%) Protocol Buffers
Miscellaneous
1 345 (11.84%) Management Information System
2 295 (10.12%) Self-Motivation
3 144 (4.94%) Data Centre
4 93 (3.19%) Driving Licence
5 54 (1.85%) Clustering
6 43 (1.48%) User Experience
7 42 (1.44%) Public Cloud
8 41 (1.41%) PDA
8 41 (1.41%) Replication
9 35 (1.20%) CMDB
10 32 (1.10%) Virtual Team
11 30 (1.03%) Mobile App
12 29 (1.00%) Enterprise Software
13 25 (0.86%) Private Cloud
14 23 (0.79%) Video Conferencing
15 22 (0.75%) Hybrid Cloud
16 21 (0.72%) iPhone
17 20 (0.69%) FMCG
18 18 (0.62%) EPoS
19 17 (0.58%) Analytical Mindset
Operating Systems
1 884 (30.34%) Windows
2 426 (14.62%) Windows Server
3 285 (9.78%) Windows 10
4 217 (7.45%) Linux
5 127 (4.36%) Windows Server 2012
6 113 (3.88%) Windows Server 2016
7 78 (2.68%) Unix
8 56 (1.92%) Apple iOS
9 55 (1.89%) Windows 7
10 54 (1.85%) Windows Server 2008
11 47 (1.61%) Windows Server 2019
12 46 (1.58%) Mac OS
13 29 (1.00%) Android
14 26 (0.89%) Windows 8
15 15 (0.51%) Ubuntu
16 13 (0.45%) CatOS
16 13 (0.45%) Data ONTAP
16 13 (0.45%) Mac OS X
17 10 (0.34%) Windows Mobile
17 10 (0.34%) Windows Server 2003
Processes & Methodologies
1 884 (30.34%) ITIL
2 775 (26.60%) Service Delivery
3 560 (19.22%) Problem-Solving
4 434 (14.89%) Service Management
5 390 (13.38%) Facilities Management
6 358 (12.29%) Line Management
7 337 (11.56%) Incident Management
8 264 (9.06%) ITSM
9 246 (8.44%) Agile Software Development
10 242 (8.30%) Problem Management
11 230 (7.89%) DevOps
12 229 (7.86%) Change Management
13 220 (7.55%) Information Security
14 213 (7.31%) Project Management
15 210 (7.21%) Continuous Improvement
16 207 (7.10%) Time Management
17 163 (5.59%) Mentoring
18 134 (4.60%) Disaster Recovery
19 133 (4.56%) Root Cause Analysis
20 121 (4.15%) Stakeholder Management
Programming Languages
1 330 (11.32%) SQL
2 178 (6.11%) PowerShell
3 131 (4.50%) Java
4 101 (3.47%) Python
5 99 (3.40%) JavaScript
6 69 (2.37%) C#
7 62 (2.13%) Bash Shell
8 51 (1.75%) Ruby
9 38 (1.30%) Go
10 34 (1.17%) C
10 34 (1.17%) T-SQL
11 31 (1.06%) PHP
12 18 (0.62%) PL/SQL
13 17 (0.58%) R
14 15 (0.51%) Rust
14 15 (0.51%) Shell Script
15 11 (0.38%) ABAP
16 9 (0.31%) Perl
17 8 (0.27%) VBA
18 7 (0.24%) SAPscript
Qualifications
1 253 (8.68%) Degree
2 235 (8.06%) Security Cleared
3 180 (6.18%) SC Cleared
4 179 (6.14%) Microsoft Certification
5 137 (4.70%) Cisco Certification
6 98 (3.36%) CCNA
7 84 (2.88%) ITIL Certification
8 69 (2.37%) CCNP
9 65 (2.23%) MCSE
10 63 (2.16%) MCP
11 57 (1.96%) MCSA
12 53 (1.82%) Computer Science Degree
13 42 (1.44%) ITIL Foundation Certificate
14 38 (1.30%) A+ Certification
15 36 (1.24%) Oracle Certification
16 31 (1.06%) OCP
17 28 (0.96%) CCIE
18 25 (0.86%) VMware Certified Professional (VCP)
19 23 (0.79%) DBS Check
20 18 (0.62%) DV Cleared
Quality Assurance & Compliance
1 92 (3.16%) GDPR
2 90 (3.09%) QA
3 72 (2.47%) ISO/IEC 27001
4 44 (1.51%) Cyber Essentials
5 26 (0.89%) ISO/IEC 20000
6 25 (0.86%) PCI DSS
7 21 (0.72%) ISO 9001
7 21 (0.72%) PMO
8 18 (0.62%) Cyber Essentials PLUS
9 15 (0.51%) PSD2
10 12 (0.41%) NIST
11 11 (0.38%) COBIT
11 11 (0.38%) NCSC
12 10 (0.34%) BS25999
13 6 (0.21%) Data Quality
13 6 (0.21%) HL7
13 6 (0.21%) ISO 22301
14 5 (0.17%) Accessibility
15 4 (0.14%) GAAP
15 4 (0.14%) GMP
System Software
1 572 (19.63%) Active Directory
2 201 (6.90%) VMware Infrastructure
3 124 (4.26%) Hyper-V
4 42 (1.44%) VMware ESXi
5 38 (1.30%) Virtual Machines
6 37 (1.27%) vSphere
7 30 (1.03%) Docker
8 28 (0.96%) XenApp
9 27 (0.93%) BitLocker
10 20 (0.69%) XenDesktop
11 18 (0.62%) VMware Workstation
12 14 (0.48%) Virtual Desktop
12 14 (0.48%) Virtual Servers
13 10 (0.34%) Oracle RAC
14 8 (0.27%) Firmware
14 8 (0.27%) Microsoft Virtual Server
14 8 (0.27%) Terminal Services
15 5 (0.17%) Shibboleth
15 5 (0.17%) VMware Server
16 4 (0.14%) Veritas Cluster Server
Systems Management
1 209 (7.17%) SCCM
2 167 (5.73%) Microsoft Intune
3 86 (2.95%) Ansible
4 73 (2.51%) Kubernetes
5 65 (2.23%) Opscode Chef
6 60 (2.06%) Terraform
7 50 (1.72%) Grafana
8 43 (1.48%) Puppet
9 39 (1.34%) WSUS
10 38 (1.30%) Kibana
11 27 (0.93%) Jamf Pro
12 26 (0.89%) SCOM
13 22 (0.75%) Microsoft Clustering
14 20 (0.69%) Nagios
15 17 (0.58%) Prometheus
16 14 (0.48%) Single Sign-On
17 13 (0.45%) Active Directory Federation Services
17 13 (0.45%) vCenter Server
18 12 (0.41%) Cisco CUCM
19 11 (0.38%) SCVMM
Vendors
1 1,082 (37.13%) Microsoft
2 337 (11.56%) VMware
3 217 (7.45%) Cisco
4 159 (5.46%) Oracle
4 159 (5.46%) ServiceNow
5 130 (4.46%) Citrix
6 82 (2.81%) SAP
7 77 (2.64%) Veeam
8 55 (1.89%) SolarWinds
9 48 (1.65%) Remedy
10 47 (1.61%) Apple
10 47 (1.61%) HP
11 43 (1.48%) Meraki
12 42 (1.44%) Dell
13 35 (1.20%) IBM
14 34 (1.17%) Juniper
15 29 (1.00%) CheckPoint
16 27 (0.93%) F5
17 25 (0.86%) Sophos
18 24 (0.82%) Salesforce.com