Period
to 23 May 2019

The following table provides summary statistics for permanent job vacancies with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 23 May 2019 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
UK
6 months to
23 May 2019
Same period 2018 Same period 2017
Rank 143 152 137
Rank change year-on-year +9 -15 -38
Permanent jobs citing SLA 3,464 3,932 4,146
As % of all permanent IT jobs advertised in the UK 2.40% 2.29% 2.45%
As % of the Quality Assurance & Compliance category 17.35% 17.85% 20.42%
Number of salaries quoted 2,506 2,998 3,317
UK median annual salary £37,500 £37,500 £37,000
Median salary % change year-on-year - +1.35% -1.33%
10th Percentile £21,250 £20,750 £20,750
90th Percentile £68,750 £62,500 £62,500
UK excluding London median annual salary £35,000 £34,000 £33,615
% change year-on-year +2.94% +1.15% -3.96%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Permanent vacancies with a requirement for quality assurance or compliance skills 19,970 22,031 20,300
As % of all permanent IT jobs advertised in the UK 13.86% 12.82% 12.00%
Number of salaries quoted 14,469 16,964 15,888
UK median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% -
10th Percentile £27,625 £28,000 £26,250
90th Percentile £82,500 £80,000 £77,500
UK excluding London median annual salary £45,000 £45,000 £40,000
% change year-on-year - +12.50% -5.88%

SLA
Job Vacancy Trend

Job postings citing SLA as a percentage of all IT jobs advertised.

Job vacancy trend for SLA in the UK

SLA
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA.

Salary trend for SLA in the UK

SLA
Salary Histogram

The salary distribution of IT jobs citing SLA over the 6 months to 23 May 2019.

Salary histogram for SLA in the UK

SLA
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the UK over the 6 months to 23 May 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +6 3,256 £37,500 - 92
UK excluding London +8 2,544 £35,000 +2.94% 76
London +7 850 £47,500 +5.56% 18
South East +10 813 £40,000 +6.67% 19
North of England +22 606 £35,000 +20.69% 23
Midlands +14 454 £32,500 -6.46% 20
West Midlands +16 339 £35,020 -2.72% 13
North West +53 321 £35,500 +30.28% 12
East of England +27 294 £35,000 - 9
South West -17 236 £28,500 -25.00% 3
Yorkshire -14 205 £35,000 +11.11% 11
East Midlands -3 115 £26,000 -14.75% 7
Scotland -25 91 £40,000 -5.88% 2
North East +30 80 £32,500 -
Wales -20 59 £37,500 +56.25%
Northern Ireland -26 4 £27,500 +19.57%

For the 6 months to 23 May 2019, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for SLA.

1 1,455 (42.00%) ITIL
2 1,422 (41.05%) Windows
3 1,164 (33.60%) Microsoft
4 930 (26.85%) Active Directory
5 680 (19.63%) Problem-Solving
6 674 (19.46%) Service Delivery
7 624 (18.01%) Finance
8 552 (15.94%) Office 365
9 550 (15.88%) Microsoft Office
10 548 (15.82%) Windows Server
11 539 (15.56%) VMware
12 516 (14.90%) Cisco
13 508 (14.67%) SQL
14 485 (14.00%) Service Management
15 435 (12.56%) Analytical Skills
16 404 (11.66%) Firewall
17 372 (10.74%) Microsoft Azure
18 371 (10.71%) Incident Management
19 362 (10.45%) VMware Infrastructure
20 358 (10.33%) Linux
21 352 (10.16%) Windows 7
22 334 (9.64%) Change Management
22 334 (9.64%) Citrix
23 316 (9.12%) DNS
24 310 (8.95%) Degree
24 310 (8.95%) Continuous Improvement
25 301 (8.69%) ITSM
25 301 (8.69%) Management Information System
25 301 (8.69%) LAN
26 291 (8.40%) WAN

SLA
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 259 (7.48%) MS Exchange
2 251 (7.25%) SharePoint
3 87 (2.51%) Skype for Business
4 83 (2.40%) IIS
5 68 (1.96%) Apache
5 68 (1.96%) Exchange Server 2010
6 41 (1.18%) Exchange Server 2013
7 34 (0.98%) CMS
8 33 (0.95%) Confluence
9 32 (0.92%) Exchange Server 2007
10 30 (0.87%) Tomcat
11 26 (0.75%) OpenStack
12 25 (0.72%) SAS
13 22 (0.64%) Exchange Server 2003
14 21 (0.61%) Blackberry Enterprise Server
15 19 (0.55%) IBM Notes
15 19 (0.55%) WebSphere
16 17 (0.49%) BizTalk Server
16 17 (0.49%) JBoss
17 16 (0.46%) Documentum
Applications
1 550 (15.88%) Microsoft Office
2 256 (7.39%) Microsoft Excel
3 110 (3.18%) Microsoft PowerPoint
4 68 (1.96%) MS Visio
5 26 (0.75%) Microsoft Project
6 14 (0.40%) Acrobat
7 4 (0.12%) Spreadsheet
8 1 (0.029%) HipChat
Business Applications
1 40 (1.15%) Dynamics CRM
2 31 (0.89%) Remedy ITSM
3 24 (0.69%) Dynamics NAV
4 15 (0.43%) Oracle General Ledger
5 13 (0.38%) HFM
5 13 (0.38%) Oracle EBS
6 12 (0.35%) Dynamics AX
6 12 (0.35%) NetSuite
6 12 (0.35%) SAP Hybris
7 11 (0.32%) Sage X3
8 10 (0.29%) Oracle Assets
9 9 (0.26%) CSG Singleview
9 9 (0.26%) SAP S/4HANA
10 8 (0.23%) SAP ERP
11 6 (0.17%) SAP BPC
11 6 (0.17%) SAP CO
11 6 (0.17%) SAP FI
11 6 (0.17%) SAP FI/CO
11 6 (0.17%) SAP PP
12 5 (0.14%) Unit4 Business World
Cloud Services
1 552 (15.94%) Office 365
2 372 (10.74%) Microsoft Azure
3 131 (3.78%) Amazon AWS
4 103 (2.97%) SaaS
5 66 (1.91%) IaaS
6 58 (1.67%) Azure Active Directory
7 54 (1.56%) PaaS
8 53 (1.53%) Power Platform
9 38 (1.10%) Cloud Computing
10 25 (0.72%) Dynamics 365
10 25 (0.72%) OneDrive
11 19 (0.55%) BPaaS
12 16 (0.46%) G Suite
13 13 (0.38%) OpenShift
14 12 (0.35%) Google Cloud Platform
15 10 (0.29%) Mimecast
15 10 (0.29%) PowerApps
16 7 (0.20%) Amazon S3
17 6 (0.17%) Cloudflare
17 6 (0.17%) SuccessFactors
Communications & Networking
1 404 (11.66%) Firewall
2 316 (9.12%) DNS
3 301 (8.69%) LAN
4 291 (8.40%) WAN
5 241 (6.96%) VPN
6 235 (6.78%) TCP/IP
7 232 (6.70%) DHCP
8 182 (5.25%) Wireless
9 155 (4.47%) SAN
10 153 (4.42%) Internet
11 126 (3.64%) VoIP
12 120 (3.46%) Network Security
13 92 (2.66%) VLAN
14 91 (2.63%) Skype
15 66 (1.91%) Wi-Fi
16 63 (1.82%) Remote Desktop
17 62 (1.79%) Cisco ASA
18 56 (1.62%) MPLS
19 53 (1.53%) Unified Communications
20 52 (1.50%) SSL
Database & Business Intelligence
1 258 (7.45%) SQL Server
2 67 (1.93%) SQL Server Reporting Services
3 49 (1.41%) SQL Server Integration Services
4 48 (1.39%) MySQL
5 45 (1.30%) Relational Database
6 44 (1.27%) Power BI
7 40 (1.15%) SQL Server 2008
8 35 (1.01%) Oracle Database
9 34 (0.98%) SQL Server 2012
10 32 (0.92%) Data Warehouse
11 28 (0.81%) SQL Server Analysis Services
12 19 (0.55%) PostgreSQL
13 18 (0.52%) BusinessObjects
14 15 (0.43%) Hadoop
14 15 (0.43%) SQL Server 2016
15 14 (0.40%) Electronic Patient Records
15 14 (0.40%) RDBMS
16 13 (0.38%) Data Lake
16 13 (0.38%) Microsoft Analysis Services
17 12 (0.35%) Oracle Smart View
Development Applications
1 80 (2.31%) JIRA
2 28 (0.81%) Team Foundation Server
2 28 (0.81%) Visual Studio Team System
3 24 (0.69%) Git (software)
4 21 (0.61%) Maven
5 19 (0.55%) Jenkins
6 16 (0.46%) MSI
7 15 (0.43%) InstallShield
8 12 (0.35%) FrontPage
9 11 (0.32%) SQL Server Management Studio (SSMS)
10 9 (0.26%) Visual Studio
11 8 (0.23%) CA Release Automation
11 8 (0.23%) Cucumber
12 7 (0.20%) Sonatype Nexus
12 7 (0.20%) Toad
13 6 (0.17%) Gradle
13 6 (0.17%) Selenium
14 5 (0.14%) Bitbucket
14 5 (0.14%) Octopus Deploy
14 5 (0.14%) Oracle Forms
General
1 624 (18.01%) Finance
2 195 (5.63%) Telecoms
3 192 (5.54%) Retail
4 104 (3.00%) Banking
5 87 (2.51%) Billing
5 87 (2.51%) Marketing
6 79 (2.28%) Legal
7 78 (2.25%) Law
8 63 (1.82%) Back Office
9 54 (1.56%) Manufacturing
10 39 (1.13%) Games
11 23 (0.66%) Advertising
12 20 (0.58%) Electronics
13 16 (0.46%) German Language
14 15 (0.43%) Financial Institution
15 13 (0.38%) French Language
16 12 (0.35%) Front Office
16 12 (0.35%) Private Banking
17 11 (0.32%) Local Government
18 9 (0.26%) Publishing
Job Titles
1 865 (24.97%) Analyst
2 355 (10.25%) Support Analyst
3 321 (9.27%) Service Analyst
4 314 (9.06%) Service Manager
5 307 (8.86%) Support Engineer
6 277 (8.00%) Service Desk Analyst
7 195 (5.63%) Applications Support
8 192 (5.54%) IT Support
9 190 (5.48%) Delivery Manager
10 184 (5.31%) Infrastructure Engineer
11 171 (4.94%) Services Delivery Manager
12 149 (4.30%) 2nd Line Support
13 146 (4.21%) Team Leader
14 145 (4.19%) IT Analyst
15 141 (4.07%) IT Manager
16 140 (4.04%) IT Engineer
17 129 (3.72%) Desktop Support
18 125 (3.61%) Network Engineer
19 118 (3.41%) Applications Support Analyst
20 111 (3.20%) Technical Support
Libraries, Frameworks & Software Standards
1 98 (2.83%) .NET
2 83 (2.40%) Web Services
3 53 (1.53%) XML
4 49 (1.41%) HTML
5 43 (1.24%) ASP.NET
6 39 (1.13%) Middleware
7 34 (0.98%) .NET Framework
8 32 (0.92%) JSON
9 31 (0.89%) CSS
10 25 (0.72%) XML Messaging
11 24 (0.69%) REST
12 23 (0.66%) jQuery
12 23 (0.66%) SOAP
13 21 (0.61%) AngularJS
14 16 (0.46%) LAMP
15 15 (0.43%) Spring
16 14 (0.40%) EDI
17 13 (0.38%) LDAP
18 11 (0.32%) Node.js
19 10 (0.29%) SAML
Miscellaneous
1 435 (12.56%) Analytical Skills
2 301 (8.69%) Management Information System
3 261 (7.53%) Data Centre
4 220 (6.35%) Self-Motivation
5 89 (2.57%) Driving Licence
6 81 (2.34%) iPhone
7 73 (2.11%) Public Cloud
8 64 (1.85%) Video Conferencing
9 61 (1.76%) Blackberry
10 59 (1.70%) Hybrid Cloud
11 58 (1.67%) User Experience
12 57 (1.65%) Enterprise Software
13 55 (1.59%) Replication
14 45 (1.30%) Clustering
15 41 (1.18%) Fintech
16 39 (1.13%) e-Learning
17 34 (0.98%) Smartphone
17 34 (0.98%) Virtual Team
18 31 (0.89%) iPad
19 30 (0.87%) CMDB
Operating Systems
1 1,422 (41.05%) Windows
2 548 (15.82%) Windows Server
3 358 (10.33%) Linux
4 352 (10.16%) Windows 7
5 286 (8.26%) Windows 10
6 216 (6.24%) Windows Server 2008
7 204 (5.89%) Windows Server 2012
8 145 (4.19%) Unix
9 98 (2.83%) Windows 8
10 54 (1.56%) Android
11 53 (1.53%) Apple iOS
12 46 (1.33%) Windows Server 2003
13 41 (1.18%) Windows XP
14 36 (1.04%) Red Hat Enterprise Linux
15 32 (0.92%) Windows 2000
16 29 (0.84%) Mac OS
17 26 (0.75%) Debian
18 24 (0.69%) AIX
19 23 (0.66%) CentOS
20 20 (0.58%) Mac OS X
Processes & Methodologies
1 1,455 (42.00%) ITIL
2 680 (19.63%) Problem-Solving
3 674 (19.46%) Service Delivery
4 485 (14.00%) Service Management
5 371 (10.71%) Incident Management
6 334 (9.64%) Change Management
7 310 (8.95%) Continuous Improvement
8 301 (8.69%) ITSM
9 264 (7.62%) Project Management
10 226 (6.52%) Problem Management
11 225 (6.50%) Agile Software Development
12 211 (6.09%) Infrastructure Engineering
13 205 (5.92%) ITIL V3
14 172 (4.97%) CRM
15 170 (4.91%) Line Management
16 168 (4.85%) DevOps
17 163 (4.71%) Root Cause Analysis
18 160 (4.62%) Stakeholder Management
19 156 (4.50%) Information Security
20 152 (4.39%) Disaster Recovery
Programming Languages
1 508 (14.67%) SQL
2 212 (6.12%) PowerShell
3 145 (4.19%) Java
4 82 (2.37%) C
4 82 (2.37%) C#
5 71 (2.05%) JavaScript
5 71 (2.05%) Python
6 42 (1.21%) Bash Shell
7 41 (1.18%) T-SQL
8 38 (1.10%) Perl
9 29 (0.84%) C++
10 21 (0.61%) Ruby
10 21 (0.61%) Shell Script
11 19 (0.55%) PHP
12 18 (0.52%) VB
13 17 (0.49%) VB.NET
14 16 (0.46%) PL/SQL
14 16 (0.46%) VBScript
15 9 (0.26%) COBOL
15 9 (0.26%) JCL
Qualifications
1 310 (8.95%) Degree
2 260 (7.51%) Microsoft Certification
3 243 (7.02%) Cisco Certification
4 232 (6.70%) Security Cleared
5 179 (5.17%) SC Cleared
6 165 (4.76%) CCNA
7 153 (4.42%) ITIL Certification
8 124 (3.58%) MCSE
9 120 (3.46%) CCNP
10 97 (2.80%) ITIL Foundation Certificate
11 89 (2.57%) MCSA
12 55 (1.59%) Computer Science Degree
12 55 (1.59%) MCP
12 55 (1.59%) VMware Certified Professional (VCP)
13 52 (1.50%) A+ Certification
14 38 (1.10%) DV Cleared
15 35 (1.01%) ISEB
16 33 (0.95%) CISSP
17 25 (0.72%) MCITP
18 21 (0.61%) MCDST
Quality Assurance & Compliance
1 96 (2.77%) GDPR
2 92 (2.66%) QA
3 87 (2.51%) ISO/IEC 27001
4 44 (1.27%) PCI DSS
5 31 (0.89%) ISO 9001
6 25 (0.72%) PMO
7 20 (0.58%) ISO/IEC 20000
8 18 (0.52%) Data Quality
9 10 (0.29%) Sarbanes-Oxley
10 8 (0.23%) Cyber Essentials
10 8 (0.23%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
11 4 (0.12%) Basel II
11 4 (0.12%) HIPAA
12 3 (0.087%) Cyber Essentials PLUS
12 3 (0.087%) Disclosure Scotland
13 2 (0.058%) HL7
13 2 (0.058%) ISO 22301
13 2 (0.058%) PSD2
14 1 (0.029%) P3O
14 1 (0.029%) PA-DSS
System Software
1 930 (26.85%) Active Directory
2 362 (10.45%) VMware Infrastructure
3 266 (7.68%) Hyper-V
4 104 (3.00%) XenApp
5 94 (2.71%) vSphere
6 56 (1.62%) Virtual Servers
7 54 (1.56%) VMware ESXi
8 40 (1.15%) XenDesktop
9 39 (1.13%) Docker
10 34 (0.98%) Firmware
11 31 (0.89%) NFS
12 27 (0.78%) Microsoft App-V
13 23 (0.66%) Virtual Machines
13 23 (0.66%) VMware Workstation
14 19 (0.55%) Microsoft Virtual Server
15 18 (0.52%) BitLocker
16 16 (0.46%) VMware Server
17 12 (0.35%) Samba
18 11 (0.32%) Postfix
18 11 (0.32%) Terminal Services
Systems Management
1 188 (5.43%) SCCM
2 48 (1.39%) Puppet
2 48 (1.39%) WSUS
3 46 (1.33%) Ansible
3 46 (1.33%) SCOM
4 39 (1.13%) vCenter Server
5 31 (0.89%) Opscode Chef
6 30 (0.87%) FortiGate
7 27 (0.78%) Norton AntiVirus
8 22 (0.64%) Nagios
9 19 (0.55%) Microsoft Intune
10 18 (0.52%) Backup Exec
11 16 (0.46%) Kubernetes
12 15 (0.43%) AirWatch
13 14 (0.40%) Cisco UCCX
13 14 (0.40%) Microsoft Clustering
13 14 (0.40%) Systems Management Server (SMS)
13 14 (0.40%) Tivoli
14 13 (0.38%) Control-M
15 12 (0.35%) ServiceCenter
Vendors
1 1,164 (33.60%) Microsoft
2 539 (15.56%) VMware
3 516 (14.90%) Cisco
4 334 (9.64%) Citrix
5 231 (6.67%) HP
6 169 (4.88%) ServiceNow
7 118 (3.41%) Oracle
8 112 (3.23%) Dell
9 108 (3.12%) SAP
10 106 (3.06%) Remedy
11 97 (2.80%) CheckPoint
12 88 (2.54%) IBM
12 88 (2.54%) Juniper
13 83 (2.40%) Veeam
14 80 (2.31%) Apple
15 70 (2.02%) SolarWinds
16 68 (1.96%) Palo Alto
17 67 (1.93%) Fortinet
18 64 (1.85%) Meraki
19 60 (1.73%) NetApp