Service Level Agreement (SLA)
UK

The table below provides summary statistics for permanent job vacancies requiring SLA skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited SLA over the 6 months leading up to 12 June 2024, comparing them to the same period in the previous two years.

6 months to
12 Jun 2024
Same period 2023 Same period 2022
Rank 145 147 212
Rank change year-on-year +2 +65 -18
Permanent jobs citing SLA 2,059 2,217 3,273
As % of all permanent jobs advertised in the UK 1.87% 2.40% 1.89%
As % of the Quality Assurance & Compliance category 14.69% 13.28% 10.93%
Number of salaries quoted 1,519 1,460 2,136
10th Percentile £23,500 £25,500 £23,500
25th Percentile £25,000 £30,000 £27,250
Median annual salary (50th Percentile) £32,500 £40,000 £37,500
Median % change year-on-year -18.75% +6.67% -6.25%
75th Percentile £48,750 £57,500 £53,750
90th Percentile £66,250 £73,750 £67,500
UK excluding London median annual salary £30,000 £39,475 £35,000
% change year-on-year -24.00% +12.79% -6.67%

All Quality Assurance and Compliance Skills
UK

SLA falls under the Quality Assurance and Compliance category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring quality assurance or compliance skills.

Permanent vacancies with a requirement for quality assurance or compliance skills 14,021 16,698 29,954
As % of all permanent jobs advertised in the UK 12.76% 18.06% 17.34%
Number of salaries quoted 9,272 8,331 13,395
10th Percentile £26,250 £32,000 £31,250
25th Percentile £36,250 £42,500 £41,250
Median annual salary (50th Percentile) £52,500 £57,500 £55,000
Median % change year-on-year -8.70% +4.55% +4.76%
75th Percentile £70,000 £76,250 £73,750
90th Percentile £91,500 £93,250 £90,000
UK excluding London median annual salary £47,500 £50,000 £48,500
% change year-on-year -5.00% +3.09% +2.11%

SLA
Job Vacancy Trend

Job postings citing SLA as a proportion of all IT jobs advertised.

Job vacancy trend for SLA in the UK

SLA
Salary Trend

3-month moving average salary quoted in jobs citing SLA.

Salary trend for SLA in the UK

SLA
Salary Histogram

Salary distribution for jobs citing SLA over the 6 months to 12 June 2024.

Salary histogram for SLA in the UK

SLA
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the UK over the 6 months to 12 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +5 1,862 £32,500 -18.75% 406
UK excluding London 0 1,637 £30,000 -24.00% 344
South East -2 504 £31,500 -21.25% 78
Work from Home -70 421 £47,500 +5.56% 119
London -5 379 £45,000 - 79
North of England -6 376 £29,750 -18.49% 90
Midlands -1 289 £28,310 -24.51% 66
West Midlands +10 202 £28,119 -25.02% 49
South West -7 167 £37,500 +0.22% 41
North West -6 166 £28,750 -36.11% 54
East of England -42 143 £32,500 -40.91% 43
Yorkshire -5 136 £42,500 +30.77% 26
East Midlands -13 87 £28,500 -13.64% 17
Scotland -56 85 £24,526 -38.69% 19
North East +17 74 £24,960 -30.67% 10
Wales +22 70 £26,000 -18.75% 9
Northern Ireland +11 7 £28,000 -37.78% 9

SLA
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 193 (9.37%) Microsoft Exchange
2 77 (3.74%) SharePoint
3 66 (3.21%) WebLogic
4 42 (2.04%) Oracle Service Bus
5 24 (1.17%) Apache Spark
6 10 (0.49%) CMS
7 7 (0.34%) Confluence
8 5 (0.24%) IIS
8 5 (0.24%) JBoss
9 3 (0.15%) IBM Notes
9 3 (0.15%) Moodle
9 3 (0.15%) Oracle Workflow
9 3 (0.15%) WordPress
10 2 (0.097%) Exchange Server 2010
10 2 (0.097%) Exchange Server 2013
10 2 (0.097%) Skype for Business
11 1 (0.049%) Blackberry Enterprise Server
11 1 (0.049%) Exchange Server 2007
11 1 (0.049%) OpenEdge
11 1 (0.049%) OpenStack
Applications
1 333 (16.17%) Microsoft Office
2 122 (5.93%) Microsoft Excel
3 50 (2.43%) MS Visio
4 29 (1.41%) Microsoft PowerPoint
5 11 (0.53%) Spreadsheet
6 8 (0.39%) Microsoft Project
7 4 (0.19%) Adobe Creative Suite
8 2 (0.097%) Trello
9 1 (0.049%) 1Password
Business Applications
1 46 (2.23%) Remedy ITSM
2 43 (2.09%) Salesforce CRM
3 18 (0.87%) SAP S/4HANA
4 17 (0.83%) SAP Oil and Gas
5 13 (0.63%) Infor SunSystems
5 13 (0.63%) iTrent
6 6 (0.29%) Dynamics CRM
7 5 (0.24%) Fidessa
7 5 (0.24%) Temenos T24
8 4 (0.19%) Endur
8 4 (0.19%) Oracle EBS
8 4 (0.19%) Workday HCM
9 3 (0.15%) Oracle Cash Management
9 3 (0.15%) Oracle EBS R12
9 3 (0.15%) Oracle E-Business Tax
9 3 (0.15%) Oracle General Ledger
9 3 (0.15%) Oracle Internet Expenses
9 3 (0.15%) Oracle iProcurement
9 3 (0.15%) Oracle Payables
9 3 (0.15%) Oracle Receivables
Cloud Services
1 509 (24.72%) Microsoft 365
2 314 (15.25%) Azure
3 151 (7.33%) SaaS
4 120 (5.83%) AWS
5 68 (3.30%) Entra ID
6 33 (1.60%) Power Platform
7 30 (1.46%) Dynamics 365
8 28 (1.36%) Mimecast
9 23 (1.12%) GCP
10 22 (1.07%) Cloud Computing
11 20 (0.97%) OneDrive
11 20 (0.97%) Snowflake
12 17 (0.83%) IaaS
13 16 (0.78%) Power Automate
14 14 (0.68%) Azure DevOps
15 13 (0.63%) Google Workspace
15 13 (0.63%) PaaS
16 7 (0.34%) Azure AKS
17 6 (0.29%) Azure ExpressRoute
17 6 (0.29%) Azure Pipelines
Communications & Networking
1 172 (8.35%) Firewall
2 130 (6.31%) DNS
3 124 (6.02%) LAN
4 116 (5.63%) DHCP
4 116 (5.63%) WAN
5 107 (5.20%) VPN
6 99 (4.81%) TCP/IP
7 95 (4.61%) Wi-Fi
8 60 (2.91%) SAN
9 59 (2.87%) Wireless
10 58 (2.82%) Internet
11 36 (1.75%) VoIP
12 29 (1.41%) SD-WAN
13 28 (1.36%) Network Security
14 27 (1.31%) MPLS
15 25 (1.21%) VLAN
16 24 (1.17%) OSPF
17 21 (1.02%) WLAN
18 19 (0.92%) BGP
18 19 (0.92%) Broadband
Database & Business Intelligence
1 80 (3.89%) SQL Server
2 50 (2.43%) Oracle Database
3 42 (2.04%) Oracle Database 10g
3 42 (2.04%) Oracle Database 11g
3 42 (2.04%) VLDB
4 33 (1.60%) Amazon RDS
5 32 (1.55%) Tableau
6 25 (1.21%) Elasticsearch
7 24 (1.17%) Big Data
8 20 (0.97%) DB2
9 18 (0.87%) MySQL
10 14 (0.68%) Apache Hive
10 14 (0.68%) Hadoop
10 14 (0.68%) Impala
11 13 (0.63%) BusinessObjects
11 13 (0.63%) MongoDB
12 12 (0.58%) Data Lake
12 12 (0.58%) Power BI
13 6 (0.29%) Azure SQL Database
13 6 (0.29%) Relational Database
Development Applications
1 57 (2.77%) JIRA
2 6 (0.29%) SonarQube
3 5 (0.24%) Oracle Forms
4 4 (0.19%) Octopus Deploy
4 4 (0.19%) TeamCity
5 3 (0.15%) Git
5 3 (0.15%) Jenkins
5 3 (0.15%) Toad
6 2 (0.097%) Bitbucket
6 2 (0.097%) CircleCI
6 2 (0.097%) GitLab
6 2 (0.097%) Subversion
7 1 (0.049%) git-flow
7 1 (0.049%) MSI
7 1 (0.049%) Oracle APEX
7 1 (0.049%) Postman
General
1 984 (47.79%) Social Skills
2 444 (21.56%) Finance
3 318 (15.44%) Analytical Skills
4 222 (10.78%) Law
5 201 (9.76%) Inclusion and Diversity
6 141 (6.85%) Retail
7 133 (6.46%) Organisational Skills
8 97 (4.71%) Billing
9 92 (4.47%) Telecoms
10 83 (4.03%) Banking
11 70 (3.40%) Legal
12 58 (2.82%) Marketing
13 50 (2.43%) Manufacturing
13 50 (2.43%) Public Sector
14 42 (2.04%) Presentation Skills
15 30 (1.46%) Back Office
15 30 (1.46%) Documentation Skills
16 27 (1.31%) Police
17 24 (1.17%) Financial Institution
18 22 (1.07%) Fire and Rescue
Job Titles
1 392 (19.04%) Analyst
2 241 (11.70%) Senior
3 226 (10.98%) Service Manager
4 215 (10.44%) Support Engineer
5 192 (9.32%) Support Analyst
6 187 (9.08%) IT Support
7 143 (6.95%) Delivery Manager
7 143 (6.95%) Service Delivery Manager
8 139 (6.75%) Applications Support
9 136 (6.61%) Lead
10 134 (6.51%) Service Analyst
11 127 (6.17%) Service Desk Analyst
12 100 (4.86%) Infrastructure Engineer
12 100 (4.86%) IT Engineer
13 94 (4.57%) Senior Manager
14 91 (4.42%) Applications Support Analyst
14 91 (4.42%) Senior Service Manager
15 86 (4.18%) Senior Delivery Manager
15 86 (4.18%) Senior Service Delivery Manager
15 86 (4.18%) Team Leader
Libraries, Frameworks & Software Standards
1 42 (2.04%) Spring
2 33 (1.60%) HTML
3 27 (1.31%) .NET
4 25 (1.21%) CSS
5 24 (1.17%) J2EE
5 24 (1.17%) Java EE
6 21 (1.02%) AngularJS
7 20 (0.97%) React
8 19 (0.92%) RESTful
9 17 (0.83%) Spring Boot
10 11 (0.53%) FIX Protocol
11 10 (0.49%) Kafka
12 9 (0.44%) LDAP
12 9 (0.44%) REST
13 7 (0.34%) 802.1X
13 7 (0.34%) ADSI
13 7 (0.34%) ASP.NET
13 7 (0.34%) SOAP
13 7 (0.34%) Web Services
13 7 (0.34%) XML
Miscellaneous
1 213 (10.34%) Self-Motivation
2 135 (6.56%) Driving Licence
3 110 (5.34%) Management Information System
4 101 (4.91%) Video Conferencing
5 90 (4.37%) Digital Signage
5 90 (4.37%) Video\Live Streaming
6 78 (3.79%) Data Centre
7 51 (2.48%) Public Cloud
8 45 (2.19%) Onboarding
9 44 (2.14%) Cloud Native
10 32 (1.55%) EPoS
11 26 (1.26%) Clustering
12 21 (1.02%) Life Science
12 21 (1.02%) Replication
13 19 (0.92%) IoT
13 19 (0.92%) Product Ownership
14 17 (0.83%) Team-Oriented Environment
15 14 (0.68%) BYOD
15 14 (0.68%) PKI
16 11 (0.53%) Foreign Exchange (FX)
Operating Systems
1 587 (28.51%) Windows
2 255 (12.38%) Windows Server
3 154 (7.48%) Windows 10
4 151 (7.33%) Linux
5 94 (4.57%) Unix
6 57 (2.77%) Windows Server 2019
7 51 (2.48%) Windows Server 2012
8 49 (2.38%) Windows Server 2016
9 46 (2.23%) Solaris
10 45 (2.19%) Apple iOS
11 37 (1.80%) Android
12 25 (1.21%) AIX
13 13 (0.63%) Mac OS
14 12 (0.58%) Red Hat Enterprise Linux
15 10 (0.49%) Windows 7
16 8 (0.39%) CentOS
16 8 (0.39%) Ubuntu
17 6 (0.29%) Windows Server 2008
18 5 (0.24%) Windows 8
19 4 (0.19%) Debian
Processes & Methodologies
1 699 (33.95%) Customer Service
2 546 (26.52%) ITIL
3 537 (26.08%) Problem-Solving
4 371 (18.02%) Service Delivery
5 248 (12.04%) Service Management
6 240 (11.66%) Incident Management
7 187 (9.08%) Mentoring
8 167 (8.11%) Infrastructure Engineering
9 164 (7.97%) ITSM
10 161 (7.82%) Continuous Improvement
11 133 (6.46%) Time Management
12 128 (6.22%) Asset Management
13 127 (6.17%) Change Management
14 123 (5.97%) Contract Negotiation
15 120 (5.83%) Agile
16 119 (5.78%) Presales
17 116 (5.63%) Decision-Making
18 112 (5.44%) Cybersecurity
19 110 (5.34%) Logistics
19 110 (5.34%) Performance Management
Programming Languages
1 215 (10.44%) SQL
2 73 (3.55%) Java
3 68 (3.30%) PowerShell
4 56 (2.72%) PL/SQL
4 56 (2.72%) Python
5 44 (2.14%) JavaScript
6 29 (1.41%) C#
7 28 (1.36%) Shell Script
8 24 (1.17%) Scala
9 22 (1.07%) Bash
10 20 (0.97%) T-SQL
11 13 (0.63%) ActionScript
11 13 (0.63%) VB
12 6 (0.29%) Bicep
12 6 (0.29%) Perl
13 5 (0.24%) Ruby
14 2 (0.097%) PHP
15 1 (0.049%) C
15 1 (0.049%) VB.NET
15 1 (0.049%) VBScript
Qualifications
1 250 (12.14%) Degree
2 238 (11.56%) Security Cleared
3 128 (6.22%) SC Cleared
4 78 (3.79%) Microsoft Certification
5 63 (3.06%) BPSS Clearance
5 63 (3.06%) Cisco Certification
6 60 (2.91%) ITIL Certification
7 54 (2.62%) CCNA
8 38 (1.85%) CCNP
9 36 (1.75%) MCP
10 35 (1.70%) DBS Check
11 34 (1.65%) DV Cleared
12 29 (1.41%) A+ Certification
13 28 (1.36%) Azure Certification
14 19 (0.92%) Computer Science Degree
15 18 (0.87%) HND
15 18 (0.87%) ITIL Foundation Certificate
15 18 (0.87%) MCSE
16 17 (0.83%) Network+ Certification
17 13 (0.63%) APMP
Quality Assurance & Compliance
1 50 (2.43%) GDPR
1 50 (2.43%) ISO/IEC 27001
2 43 (2.09%) PCI DSS
3 28 (1.36%) Cyber Essentials
4 23 (1.12%) QA
5 17 (0.83%) Accessibility
5 17 (0.83%) PMO
6 15 (0.73%) ISO 9001
7 13 (0.63%) Data Quality
8 5 (0.24%) HIPAA
9 4 (0.19%) NIST
10 2 (0.097%) COBIT
10 2 (0.097%) Disclosure Scotland
10 2 (0.097%) GRC
10 2 (0.097%) ISO/IEC 20000
10 2 (0.097%) NEBOSH
11 1 (0.049%) COSHH
11 1 (0.049%) ISO 14001
11 1 (0.049%) ISO 22301
11 1 (0.049%) SOC 2
System Software
1 463 (22.49%) Active Directory
2 126 (6.12%) VMware Infrastructure
3 76 (3.69%) Hyper-V
4 42 (2.04%) Oracle RAC
5 39 (1.89%) KVM
6 36 (1.75%) Firmware
7 24 (1.17%) vSphere
8 20 (0.97%) XenApp
9 18 (0.87%) VMware ESXi
10 17 (0.83%) Virtual Desktop
11 13 (0.63%) OpenSSH
12 8 (0.39%) Virtual Machines
13 6 (0.29%) Docker
13 6 (0.29%) VMware Workstation
13 6 (0.29%) XenDesktop
14 4 (0.19%) LXC
14 4 (0.19%) Squid
14 4 (0.19%) Virtual Servers
15 1 (0.049%) Lustre
15 1 (0.049%) Slurm Workload Manager
Systems Management
1 106 (5.15%) Microsoft Intune
2 63 (3.06%) SCCM
3 43 (2.09%) Oracle RMAN
4 42 (2.04%) Data Guard
5 25 (1.21%) Single Sign-On
6 24 (1.17%) OpenSSO
7 22 (1.07%) Kubernetes
8 21 (1.02%) vCenter Server
9 18 (0.87%) WSUS
10 14 (0.68%) NetBackup
11 13 (0.63%) IBM BigFix
11 13 (0.63%) PowerCLI
12 12 (0.58%) Backup Exec
12 12 (0.58%) Terraform
13 9 (0.44%) Ansible
13 9 (0.44%) FortiGate
14 7 (0.34%) Active Directory Federation Services
15 6 (0.29%) Istio
15 6 (0.29%) Jamf Pro
16 5 (0.24%) Nessus
Vendors
1 813 (39.49%) Microsoft
2 208 (10.10%) VMware
3 179 (8.69%) Dell
4 165 (8.01%) ServiceNow
5 137 (6.65%) Cisco
6 124 (6.02%) Oracle
7 92 (4.47%) SAP
8 81 (3.93%) Citrix
9 76 (3.69%) HP
10 73 (3.55%) Remedy
11 57 (2.77%) IBM
12 54 (2.62%) Apple
13 53 (2.57%) Salesforce
14 47 (2.28%) Sun
15 39 (1.89%) NetApp
16 37 (1.80%) Meraki
17 34 (1.65%) Sophos
18 33 (1.60%) Veeam
19 24 (1.17%) Google
19 24 (1.17%) Red Hat