Period
to 26 May 2018

The following table provides summary statistics for permanent job vacancies with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 26 May 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
UK
6 months to
26 May 2018
Same period 2017 Same period 2016
Rank 149 137 99
Rank change year-on-year -12 -38 +3
Permanent jobs citing SLA 3,972 4,176 5,938
As % of all permanent IT jobs advertised in the UK 2.29% 2.45% 2.96%
As % of the Quality Assurance & Compliance category 17.43% 20.36% 22.44%
Number of salaries quoted 3,023 3,342 4,600
UK median annual salary £37,500 £36,506 £37,500
Median salary % change year-on-year +2.72% -2.65% -
10th Percentile £21,000 £20,750 £21,000
90th Percentile £63,750 £62,500 £62,500
UK excluding London median annual salary £34,000 £33,615 £35,000
% change year-on-year +1.15% -3.96% -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Permanent vacancies with a requirement for quality assurance or compliance skills 22,790 20,513 26,464
As % of all permanent IT jobs advertised in the UK 13.11% 12.02% 13.18%
Number of salaries quoted 17,498 16,029 20,973
UK median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £28,250 £26,250 £26,250
90th Percentile £80,000 £77,500 £75,000
UK excluding London median annual salary £45,000 £40,000 £42,500
% change year-on-year +12.50% -5.88% +6.25%

SLA
Job Vacancy Trend

Job postings citing SLA as a percentage of all IT jobs advertised.

Job vacancy trend for SLA in the UK

SLA
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA.

Salary trend for SLA in the UK

SLA
Salary Histogram

The salary distribution of IT jobs citing SLA over the 6 months to 26 May 2018.

Salary histogram for SLA in the UK

SLA
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the UK over the 6 months to 26 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -13 3,709 £37,500 - 388
UK excluding London +1 2,914 £34,000 +1.15% 305
London -49 1,003 £45,000 +5.88% 106
South East -16 899 £37,500 - 74
North of England -18 580 £29,000 +5.45% 101
Midlands +19 527 £35,000 - 42
East of England 0 385 £35,000 -15.66% 34
West Midlands +27 357 £36,000 +2.86% 26
South West +11 323 £38,000 +22.58% 31
North West -38 273 £27,000 -1.82% 56
Yorkshire +14 251 £32,000 +20.75% 38
East Midlands +4 170 £30,500 -12.86% 14
Scotland +5 150 £42,500 +30.77% 15
Wales +25 120 £24,000 -31.43% 8
North East -4 61 £32,500 +6.56% 7
Northern Ireland 0 5 £23,000 +6.98%

For the 6 months to 26 May 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for SLA.

1 1,778 (44.76%) ITIL
2 1,615 (40.66%) Windows
3 1,365 (34.37%) Microsoft
4 891 (22.43%) Active Directory
5 768 (19.34%) Service Delivery
6 744 (18.73%) Finance
7 668 (16.82%) Service Management
8 660 (16.62%) Windows Server
9 652 (16.41%) Microsoft Office
10 651 (16.39%) VMware
11 635 (15.99%) Problem-Solving
12 574 (14.45%) Cisco
13 499 (12.56%) Office 365
14 490 (12.34%) SQL
15 473 (11.91%) Windows 7
16 456 (11.48%) Citrix
17 425 (10.70%) VMware Infrastructure
18 422 (10.62%) Incident Management
19 398 (10.02%) WAN
20 391 (9.84%) LAN
21 379 (9.54%) Problem Management
22 375 (9.44%) SQL Server
23 374 (9.42%) Microsoft Certification
24 372 (9.37%) Degree
25 371 (9.34%) Linux
26 369 (9.29%) Firewall
26 369 (9.29%) ITSM
27 358 (9.01%) Analytical Skills
28 356 (8.96%) Microsoft Excel
29 339 (8.53%) Continuous Improvement

SLA
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 327 (8.23%) MS Exchange
2 186 (4.68%) SharePoint
3 122 (3.07%) Skype for Business
4 121 (3.05%) Exchange Server 2010
5 96 (2.42%) IIS
6 74 (1.86%) Exchange Server 2013
7 58 (1.46%) Exchange Server 2007
8 43 (1.08%) Blackberry Enterprise Server
9 33 (0.83%) Confluence
10 29 (0.73%) WebSphere
11 21 (0.53%) Apache
11 21 (0.53%) WebLogic
12 20 (0.50%) BizTalk Server
13 17 (0.43%) CMS
13 17 (0.43%) Oracle SOA Suite
13 17 (0.43%) Tomcat
14 12 (0.30%) Exchange Server 2003
14 12 (0.30%) SharePoint Server
15 10 (0.25%) JBoss
15 10 (0.25%) WebSphere Application Server
Applications
1 652 (16.41%) Microsoft Office
2 356 (8.96%) Microsoft Excel
3 198 (4.98%) Microsoft PowerPoint
4 56 (1.41%) MS Visio
5 30 (0.76%) Spreadsheet
6 12 (0.30%) Microsoft Project
7 6 (0.15%) Acrobat
8 4 (0.10%) ProjectWise
9 3 (0.076%) HipChat
10 2 (0.050%) Adobe Creative Suite
10 2 (0.050%) Camtasia
10 2 (0.050%) EngageOne
10 2 (0.050%) QuarkXPress
11 1 (0.025%) InfoPath
11 1 (0.025%) Open Workbench
Business Applications
1 50 (1.26%) Remedy ITSM
2 38 (0.96%) Dynamics CRM
3 21 (0.53%) SAP ERP
4 17 (0.43%) Dynamics NAV
5 15 (0.38%) SAP CO
5 15 (0.38%) SAP FI
6 13 (0.33%) SAP FI/CO
7 12 (0.30%) Dynamics AX
7 12 (0.30%) Oracle Payables
7 12 (0.30%) Oracle Receivables
8 11 (0.28%) Oracle Assets
8 11 (0.28%) SAP Hybris
9 10 (0.25%) Oracle EBS R12
9 10 (0.25%) Oracle General Ledger
10 9 (0.23%) Oracle Financials
10 9 (0.23%) Oracle Subledger Accounting
11 8 (0.20%) Oracle EBS
11 8 (0.20%) Oracle E-Business Tax
11 8 (0.20%) Oracle ERP
11 8 (0.20%) SimCorp Dimension
Cloud Services
1 499 (12.56%) Office 365
2 262 (6.60%) Microsoft Azure
3 133 (3.35%) Amazon AWS
4 67 (1.69%) SaaS
5 47 (1.18%) IaaS
6 46 (1.16%) Cloud Computing
7 23 (0.58%) OneDrive
8 20 (0.50%) Azure Active Directory
9 15 (0.38%) G Suite
9 15 (0.38%) Mimecast
10 14 (0.35%) Dynamics 365
10 14 (0.35%) PaaS
11 12 (0.30%) Amazon CloudWatch
12 10 (0.25%) Google Cloud Platform
13 6 (0.15%) AWS CloudFormation
13 6 (0.15%) Google Analytics
14 5 (0.13%) Yammer
15 4 (0.10%) Adobe Creative Cloud
15 4 (0.10%) IBM Cloud
16 3 (0.076%) Virtual Private Cloud
Communications & Networking
1 398 (10.02%) WAN
2 391 (9.84%) LAN
3 369 (9.29%) Firewall
4 287 (7.23%) DNS
5 235 (5.92%) TCP/IP
6 189 (4.76%) DHCP
7 188 (4.73%) VPN
8 177 (4.46%) SAN
9 172 (4.33%) VoIP
10 133 (3.35%) Wireless
11 90 (2.27%) Skype
12 88 (2.22%) Wi-Fi
13 86 (2.17%) Internet
14 74 (1.86%) NetScaler
14 74 (1.86%) Remote Desktop
15 72 (1.81%) VLAN
16 70 (1.76%) Cisco Nexus
17 66 (1.66%) MPLS
18 62 (1.56%) BGP
19 58 (1.46%) Network Security
Database & Business Intelligence
1 375 (9.44%) SQL Server
2 50 (1.26%) Oracle Database
3 41 (1.03%) MySQL
4 39 (0.98%) SQL Server 2008
4 39 (0.98%) SQL Server Integration Services
5 38 (0.96%) SQL Server Reporting Services
6 37 (0.93%) GIS
7 36 (0.91%) Relational Database
8 34 (0.86%) Data Warehouse
9 31 (0.78%) Oracle Database 12c
9 31 (0.78%) SQL Server 2012
10 29 (0.73%) Oracle Database 10g
11 24 (0.60%) Power BI
12 20 (0.50%) Oracle Database 11g
12 20 (0.50%) SQL Server 2014
12 20 (0.50%) SQL Server Analysis Services
13 15 (0.38%) SQL Server 2016
14 14 (0.35%) BusinessObjects
14 14 (0.35%) RDBMS
15 13 (0.33%) Amazon RDS
Development Applications
1 73 (1.84%) JIRA
2 50 (1.26%) VSS/SourceSafe
3 23 (0.58%) Jenkins
3 23 (0.58%) Visual Studio
4 18 (0.45%) Team Foundation Server
5 17 (0.43%) Git (software)
6 9 (0.23%) Atlassian Bamboo
7 8 (0.20%) Maven
8 7 (0.18%) Octopus Deploy
9 6 (0.15%) Subversion
9 6 (0.15%) WinDbg
10 5 (0.13%) Bitbucket
10 5 (0.13%) Eclipse
11 4 (0.10%) Cucumber
11 4 (0.10%) FrontPage
11 4 (0.10%) IBM UrbanCode
11 4 (0.10%) Oracle Forms
11 4 (0.10%) SQL Server Management Studio (SSMS)
12 3 (0.076%) Toad
13 2 (0.050%) ClearCase
General
1 744 (18.73%) Finance
2 227 (5.72%) Retail
3 219 (5.51%) Telecoms
4 171 (4.31%) Legal
5 150 (3.78%) Banking
5 150 (3.78%) Law
6 94 (2.37%) Back Office
7 89 (2.24%) Marketing
8 56 (1.41%) Games
9 51 (1.28%) Billing
10 46 (1.16%) Advertising
11 45 (1.13%) Investment Banking
12 37 (0.93%) Manufacturing
13 32 (0.81%) Front Office
14 31 (0.78%) Military
15 19 (0.48%) Electronics
15 19 (0.48%) French Language
16 18 (0.45%) Publishing
17 17 (0.43%) Financial Institution
17 17 (0.43%) German Language
Job Titles
1 887 (22.33%) Analyst
2 428 (10.78%) Support Engineer
3 407 (10.25%) Service Manager
4 381 (9.59%) Service Analyst
5 345 (8.69%) Support Analyst
6 312 (7.85%) Service Desk Analyst
7 240 (6.04%) IT Support
8 233 (5.87%) Team Leader
9 232 (5.84%) Desktop Support
10 221 (5.56%) Applications Support
11 202 (5.09%) Network Engineer
12 189 (4.76%) Delivery Manager
13 181 (4.56%) IT Manager
14 176 (4.43%) 2nd Line Support
15 175 (4.41%) Services Delivery Manager
16 152 (3.83%) Technical Support
17 149 (3.75%) Infrastructure Engineer
18 147 (3.70%) Senior Analyst
19 142 (3.58%) IT Analyst
20 126 (3.17%) IT Engineer
Libraries, Frameworks & Software Standards
1 136 (3.42%) .NET
2 91 (2.29%) Web Services
3 69 (1.74%) HTML
4 53 (1.33%) CSS
5 46 (1.16%) XML
6 43 (1.08%) ASP.NET
7 42 (1.06%) Middleware
8 27 (0.68%) jQuery
9 26 (0.65%) .NET Framework
9 26 (0.65%) REST
10 21 (0.53%) AngularJS
10 21 (0.53%) SOAP
11 20 (0.50%) Flash
11 20 (0.50%) HTML5
11 20 (0.50%) J2EE
11 20 (0.50%) JDBC
11 20 (0.50%) JSON
12 19 (0.48%) LDAP
13 18 (0.45%) ASP.NET Web API
13 18 (0.45%) WCF
Miscellaneous
1 358 (9.01%) Analytical Skills
2 329 (8.28%) Data Centre
3 268 (6.75%) Management Information System
4 222 (5.59%) Self-Motivation
5 122 (3.07%) Computer Science
6 107 (2.69%) Driving Licence
7 99 (2.49%) User Experience
8 85 (2.14%) Blackberry
9 67 (1.69%) Virtual Team
10 66 (1.66%) Clustering
11 60 (1.51%) Enterprise Software
12 53 (1.33%) Public Cloud
13 51 (1.28%) iPhone
14 41 (1.03%) Fintech
15 36 (0.91%) CMDB
16 33 (0.83%) Replication
17 29 (0.73%) Fat Client
17 29 (0.73%) Thin Client
18 28 (0.70%) iPad
18 28 (0.70%) NHS
Operating Systems
1 1,615 (40.66%) Windows
2 660 (16.62%) Windows Server
3 473 (11.91%) Windows 7
4 371 (9.34%) Linux
5 319 (8.03%) Windows Server 2012
6 297 (7.48%) Windows Server 2008
7 256 (6.45%) Windows 10
8 211 (5.31%) Unix
9 118 (2.97%) Windows 8
10 103 (2.59%) Windows Server 2003
11 85 (2.14%) Mac OS X
12 60 (1.51%) Android
13 56 (1.41%) Apple iOS
14 49 (1.23%) Red Hat Enterprise Linux
15 39 (0.98%) Windows XP
16 32 (0.81%) Solaris
17 29 (0.73%) Mac OS
18 23 (0.58%) AIX
19 16 (0.40%) CentOS
20 13 (0.33%) Windows Vista
Processes & Methodologies
1 1,778 (44.76%) ITIL
2 768 (19.34%) Service Delivery
3 668 (16.82%) Service Management
4 635 (15.99%) Problem-Solving
5 422 (10.62%) Incident Management
6 379 (9.54%) Problem Management
7 369 (9.29%) ITSM
8 339 (8.53%) Continuous Improvement
9 326 (8.21%) Change Management
10 294 (7.40%) Project Management
11 267 (6.72%) Stakeholder Management
12 241 (6.07%) ITIL V3
13 240 (6.04%) Root Cause Analysis
14 236 (5.94%) Disaster Recovery
15 205 (5.16%) Agile Software Development
16 200 (5.04%) Decision-Making
17 178 (4.48%) Mentoring
18 164 (4.13%) Coaching
19 162 (4.08%) Time Management
20 150 (3.78%) Business Intelligence
Programming Languages
1 490 (12.34%) SQL
2 220 (5.54%) PowerShell
3 130 (3.27%) C#
4 99 (2.49%) Java
5 81 (2.04%) JavaScript
6 72 (1.81%) C
7 61 (1.54%) Python
8 47 (1.18%) T-SQL
9 43 (1.08%) VB
10 37 (0.93%) Bash Shell
11 36 (0.91%) PL/SQL
12 32 (0.81%) PHP
12 32 (0.81%) Shell Script
13 21 (0.53%) C++
14 18 (0.45%) Perl
15 17 (0.43%) VB.NET
16 14 (0.35%) Delphi
17 11 (0.28%) ABAP
17 11 (0.28%) VBScript
18 9 (0.23%) VBA
Qualifications
1 374 (9.42%) Microsoft Certification
2 372 (9.37%) Degree
3 299 (7.53%) Cisco Certification
4 281 (7.07%) Security Cleared
5 266 (6.70%) ITIL Certification
6 233 (5.87%) CCNA
7 193 (4.86%) MCSE
8 190 (4.78%) SC Cleared
9 129 (3.25%) MCP
10 122 (3.07%) CCNP
11 117 (2.95%) MCSA
12 80 (2.01%) Computer Science Degree
13 68 (1.71%) DV Cleared
14 54 (1.36%) ITIL Foundation Certificate
15 44 (1.11%) ISEB
16 42 (1.06%) MCITP
17 41 (1.03%) VMware Certified Professional (VCP)
18 32 (0.81%) MCDST
19 27 (0.68%) A+ Certification
20 26 (0.65%) PRINCE2 Certification
Quality Assurance & Compliance
1 82 (2.06%) QA
2 73 (1.84%) ISO/IEC 27001
3 59 (1.49%) PMO
4 37 (0.93%) GDPR
5 36 (0.91%) PCI DSS
6 31 (0.78%) Data Quality
7 28 (0.70%) ISO 9001
8 26 (0.65%) ISO/IEC 20000
9 11 (0.28%) Sarbanes-Oxley
10 7 (0.18%) COBIT
11 5 (0.13%) Cyber Essentials
12 4 (0.10%) GCP
12 4 (0.10%) ISO 14001
12 4 (0.10%) PSD2
13 2 (0.050%) GMP
13 2 (0.050%) ISO 22301
13 2 (0.050%) ISO 8583
13 2 (0.050%) MiFID
14 1 (0.025%) Disclosure Scotland
14 1 (0.025%) ISO 20022
System Software
1 891 (22.43%) Active Directory
2 425 (10.70%) VMware Infrastructure
3 318 (8.01%) Hyper-V
4 115 (2.90%) XenApp
5 101 (2.54%) vSphere
6 99 (2.49%) VMware ESXi
7 79 (1.99%) XenDesktop
8 55 (1.38%) Firmware
9 36 (0.91%) Microsoft App-V
10 25 (0.63%) Virtual Machines
11 24 (0.60%) Docker
12 18 (0.45%) Virtual Servers
13 16 (0.40%) XenServer
14 15 (0.38%) BitLocker
15 11 (0.28%) Terminal Services
15 11 (0.28%) Veritas Cluster Server
16 10 (0.25%) Virtual Desktop
16 10 (0.25%) VMware Workstation
17 5 (0.13%) FreeRADIUS
17 5 (0.13%) Microsoft Virtual Server
Systems Management
1 257 (6.47%) SCCM
2 64 (1.61%) Nagios
3 55 (1.38%) NetBackup
3 55 (1.38%) vCenter Server
4 54 (1.36%) SCVMM
5 51 (1.28%) WSUS
6 50 (1.26%) Cisco LMS
6 50 (1.26%) Opsview
6 50 (1.26%) SCOM
7 45 (1.13%) vMotion
8 41 (1.03%) Backup Exec
9 26 (0.65%) Cisco Prime
10 25 (0.63%) ServiceCenter
11 24 (0.60%) Single Sign-On
12 23 (0.58%) Puppet
13 22 (0.55%) Systems Management Server (SMS)
14 20 (0.50%) Ansible
15 19 (0.48%) Microsoft Intune
16 17 (0.43%) AirWatch
16 17 (0.43%) FortiGate
Vendors
1 1,365 (34.37%) Microsoft
2 651 (16.39%) VMware
3 574 (14.45%) Cisco
4 456 (11.48%) Citrix
5 266 (6.70%) HP
6 191 (4.81%) Oracle
7 146 (3.68%) Remedy
8 120 (3.02%) SAP
9 113 (2.84%) Veeam
10 106 (2.67%) Dell
10 106 (2.67%) ServiceNow
11 102 (2.57%) Apple
12 96 (2.42%) Juniper
13 78 (1.96%) Ivanti
14 75 (1.89%) SolarWinds
15 68 (1.71%) Red Hat
16 66 (1.66%) IBM
17 60 (1.51%) NetApp
18 59 (1.49%) Google
19 56 (1.41%) CheckPoint