Period
to 24 August 2017

The following table provides summary statistics for permanent job vacancies with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 24 August 2017 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
UK
6 months to
24 Aug 2017
Same period 2016 Same period 2015
Rank 147 101 102
Rank change year-on-year -46 +1 +13
Permanent jobs citing SLA 4198 5714 6257
As % of all permanent IT jobs advertised in the UK 2.39% 2.91% 2.89%
As % of the Quality Assurance & Compliance category 19.52% 22.04% 22.36%
Number of salaries quoted 3322 4383 4984
UK median annual salary £37,500 £37,500 £36,500
Median salary % change year-on-year - +2.74% +1.39%
10th Percentile £21,250 £21,250 £21,000
90th Percentile £65,000 £62,500 £61,250
UK excluding London median annual salary £35,000 £35,000 £35,000

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Permanent vacancies with a requirement for quality assurance or compliance skills 21510 25921 27987
As % of all permanent IT jobs advertised in the UK 12.24% 13.20% 12.92%
Number of salaries quoted 16025 20587 22027
UK median annual salary £49,000 £48,500 £45,000
Median salary % change year-on-year +1.03% +7.78% -
10th Percentile £27,000 £26,750 £26,250
90th Percentile £77,500 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,500
% change year-on-year - +4.94% +1.25%

SLA
Job Vacancy Trend

Job postings citing SLA as a percentage of all IT jobs advertised.

Job vacancy trend for SLA in the UK

SLA
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA.

Salary trend for SLA in the UK

SLA
Salary Histogram

The salary distribution of IT jobs citing SLA over the 6 months to 24 August 2017.

Salary histogram for SLA in the UK

SLA
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the UK over the 6 months to 24 August 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -41 3940 £38,000 +1.33% 181
UK excluding London -29 2842 £35,000 - 136
London -40 1277 £45,000 - 60
South East -12 932 £37,500 +7.14% 35
North of England -19 660 £28,875 -17.50% 40
Midlands -33 438 £35,000 -6.67% 15
East of England -13 399 £40,000 +6.67% 26
North West +8 394 £27,500 -21.43% 19
West Midlands -22 314 £37,500 +2.04% 10
South West -40 236 £33,750 +5.47% 5
Yorkshire -47 219 £30,000 -9.09% 15
East Midlands -53 120 £29,500 -23.38% 5
Scotland -40 108 £37,500 +10.29% 11
Wales -37 72 £39,000 +41.82% 4
North East +21 47 £37,500 -0.33% 6
Northern Ireland -19 3 £30,000 -40.00%
Channel Islands +5 1 - -

For the 6 months to 24 August 2017, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for SLA.

1 1750 (41.69%) ITIL
2 1523 (36.28%) Windows
3 1254 (29.87%) Microsoft
4 830 (19.77%) Active Directory
5 799 (19.03%) Finance
6 722 (17.20%) Service Delivery
7 694 (16.53%) Cisco
8 650 (15.48%) VMware
9 630 (15.01%) Windows Server
10 622 (14.82%) SQL
11 582 (13.86%) Microsoft Office
12 560 (13.34%) Linux
13 550 (13.10%) Service Management
14 517 (12.32%) Firewall
15 474 (11.29%) SQL Server
16 438 (10.43%) Citrix
17 432 (10.29%) Windows 7
18 390 (9.29%) Incident Management
19 385 (9.17%) MS Exchange
20 368 (8.77%) Degree
21 363 (8.65%) VMware Infrastructure
22 362 (8.62%) Problem Management
23 355 (8.46%) LAN
24 350 (8.34%) Change Management
25 345 (8.22%) WAN
26 334 (7.96%) Cisco Certification
27 327 (7.79%) Office 365
28 323 (7.69%) Analytical Skills
29 321 (7.65%) Unix
30 320 (7.62%) Data Centre

SLA
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 385 (9.17%) MS Exchange
2 159 (3.79%) Exchange Server 2010
3 156 (3.72%) SharePoint
4 124 (2.95%) IIS
5 102 (2.43%) Tomcat
6 90 (2.14%) WebLogic
7 76 (1.81%) Exchange Server 2013
8 73 (1.74%) Apache
9 72 (1.72%) Skype for Business
10 69 (1.64%) JBoss
11 62 (1.48%) Exchange Server 2007
12 55 (1.31%) CMS
13 50 (1.19%) IBM Notes
14 49 (1.17%) Exchange Server 2003
14 49 (1.17%) Oracle SOA Suite
15 48 (1.14%) Documentum
16 44 (1.05%) WebSphere
17 43 (1.02%) Blackberry Enterprise Server
18 22 (0.52%) BizTalk Server
19 19 (0.45%) SharePoint 2013
Applications
1 582 (13.86%) Microsoft Office
2 239 (5.69%) Microsoft Excel
3 124 (2.95%) Microsoft PowerPoint
4 58 (1.38%) MS Visio
5 33 (0.79%) Microsoft Project
6 12 (0.29%) Spreadsheet
7 5 (0.12%) Niku Workbench
8 4 (0.095%) Acrobat
8 4 (0.095%) Photoshop
9 3 (0.071%) Adobe Premiere
9 3 (0.071%) Inkscape
9 3 (0.071%) SOLIDWORKS
10 1 (0.024%) Adobe Creative Suite
10 1 (0.024%) Adobe Illustrator
10 1 (0.024%) AutoCAD
10 1 (0.024%) InfoPath
10 1 (0.024%) Maya
Business Applications
1 74 (1.76%) Dynamics CRM
2 48 (1.14%) SAP MM
3 44 (1.05%) SAP FI
4 43 (1.02%) SAP CO
4 43 (1.02%) SAP FI/CO
5 39 (0.93%) Remedy ITSM
6 33 (0.79%) SAP PP
7 32 (0.76%) SAP MII
7 32 (0.76%) SAP PP-PI
8 25 (0.60%) Dynamics NAV
9 19 (0.45%) Oracle EBS
10 14 (0.33%) Oracle Payables
11 12 (0.29%) Northgate Housing
11 12 (0.29%) Oracle Procure-to-Pay
12 11 (0.26%) Dynamics AX
12 11 (0.26%) Magento
12 11 (0.26%) Oracle Applications
12 11 (0.26%) Oracle EBS R12
12 11 (0.26%) Oracle Financials
13 10 (0.24%) Oracle Receivables
Cloud Services
1 327 (7.79%) Office 365
2 191 (4.55%) Microsoft Azure
3 113 (2.69%) Amazon AWS
4 98 (2.33%) SaaS
5 59 (1.41%) IaaS
6 34 (0.81%) Cloud Computing
7 29 (0.69%) PaaS
8 25 (0.60%) G Suite
9 23 (0.55%) GitHub
10 18 (0.43%) Mimecast
11 11 (0.26%) Yammer
12 10 (0.24%) Dynamics 365
12 10 (0.24%) Google Cloud Platform
13 7 (0.17%) Azure Active Directory
13 7 (0.17%) Force.com
14 6 (0.14%) Amazon EC2
14 6 (0.14%) Amazon ELB
15 5 (0.12%) Virtual Private Cloud
16 4 (0.095%) Amazon CloudWatch
16 4 (0.095%) AWS CloudFormation
Communications & Networking
1 517 (12.32%) Firewall
2 355 (8.46%) LAN
3 345 (8.22%) WAN
4 310 (7.38%) TCP/IP
5 275 (6.55%) VPN
6 264 (6.29%) SAN
7 256 (6.10%) DNS
8 199 (4.74%) DHCP
9 145 (3.45%) Wireless
10 124 (2.95%) VoIP
11 108 (2.57%) Internet
12 100 (2.38%) Wi-Fi
13 95 (2.26%) Network Security
14 84 (2.00%) BGP
15 75 (1.79%) Cisco Nexus
16 72 (1.72%) VLAN
17 71 (1.69%) Unified Communications
18 69 (1.64%) MPLS
19 67 (1.60%) Cisco ASA
20 64 (1.52%) OSPF
Database & Business Intelligence
1 474 (11.29%) SQL Server
2 103 (2.45%) SQL Server 2008
3 92 (2.19%) MySQL
4 64 (1.52%) Oracle Database
5 60 (1.43%) SQL Server Reporting Services
6 59 (1.41%) SQL Server Integration Services
7 57 (1.36%) SQL Server 2005
8 47 (1.12%) Relational Database
9 43 (1.02%) SQL Server 2012
10 37 (0.88%) Oracle Database 12c
11 36 (0.86%) Data Warehouse
11 36 (0.86%) Oracle Reports
12 27 (0.64%) SQL Server Analysis Services
13 24 (0.57%) RDBMS
13 24 (0.57%) SQL Server 2014
14 22 (0.52%) BusinessObjects
14 22 (0.52%) DB2
15 21 (0.50%) Oracle9i Database
16 18 (0.43%) Power BI
17 17 (0.40%) Amazon RDS
Development Applications
1 64 (1.52%) Jenkins
2 51 (1.21%) Selenium
3 47 (1.12%) JIRA
4 45 (1.07%) Git (software)
5 37 (0.88%) Team Foundation Server
6 32 (0.76%) Visual Studio
7 31 (0.74%) SQL Server Management Studio (SSMS)
8 29 (0.69%) Maven
9 22 (0.52%) VSS/SourceSafe
10 13 (0.31%) Subversion
10 13 (0.31%) TeamCity
11 8 (0.19%) PROIV
12 7 (0.17%) LSMW
13 4 (0.095%) gulp
13 4 (0.095%) PowerBuilder
13 4 (0.095%) Protractor
13 4 (0.095%) webpack
14 3 (0.071%) Grunt
14 3 (0.071%) Redmine
14 3 (0.071%) Talend Open Studio
General
1 799 (19.03%) Finance
2 253 (6.03%) Telecoms
3 181 (4.31%) Banking
4 163 (3.88%) Legal
5 152 (3.62%) Retail
6 104 (2.48%) Back Office
7 103 (2.45%) Manufacturing
8 86 (2.05%) Marketing
9 76 (1.81%) Billing
10 67 (1.60%) German Language
11 62 (1.48%) French Language
12 51 (1.21%) Military
13 47 (1.12%) Advertising
14 45 (1.07%) Electronics
15 43 (1.02%) Law
16 32 (0.76%) Games
17 31 (0.74%) Digital Economy
18 29 (0.69%) Publishing
19 25 (0.60%) International Banking
20 19 (0.45%) Italian Language
Job Titles
1 1069 (25.46%) Analyst
2 449 (10.70%) Service Manager
3 435 (10.36%) Support Analyst
4 419 (9.98%) Service Analyst
5 367 (8.74%) Support Engineer
6 323 (7.69%) Service Desk Analyst
7 285 (6.79%) Applications Support
8 229 (5.45%) IT Manager
9 211 (5.03%) Network Engineer
10 207 (4.93%) IT Support
11 200 (4.76%) Team Leader
12 195 (4.65%) 2nd Line Support
13 191 (4.55%) Delivery Manager
14 183 (4.36%) Services Delivery Manager
15 158 (3.76%) Applications Support Analyst
16 154 (3.67%) 1st Line Support
17 135 (3.22%) Administrator
18 131 (3.12%) Infrastructure Engineer
18 131 (3.12%) IT Engineer
19 122 (2.91%) IT Analyst
Libraries, Frameworks & Software Standards
1 156 (3.72%) Web Services
2 153 (3.64%) .NET
3 116 (2.76%) Middleware
4 98 (2.33%) SOAP
5 87 (2.07%) REST
6 78 (1.86%) HTML
7 72 (1.72%) CSS
8 71 (1.69%) XML
9 64 (1.52%) J2EE
10 49 (1.17%) ASP.NET
11 46 (1.10%) AngularJS
12 43 (1.02%) jQuery
13 32 (0.76%) SAPUI5
14 31 (0.74%) WCF
15 23 (0.55%) ASP.NET MVC
15 23 (0.55%) Oracle Fusion
16 22 (0.52%) HTML5
17 19 (0.45%) ASP.NET Web Forms
18 18 (0.43%) Flash
18 18 (0.43%) LAMP
Miscellaneous
1 323 (7.69%) Analytical Skills
2 320 (7.62%) Data Centre
3 234 (5.57%) Management Information System
4 148 (3.53%) Computer Science
5 76 (1.81%) Clustering
6 70 (1.67%) Client/Server
7 66 (1.57%) Replication
7 66 (1.57%) Virtual Team
8 63 (1.50%) Blackberry
9 57 (1.36%) Driving Licence
10 49 (1.17%) iPad
11 42 (1.00%) Enterprise Software
12 41 (0.98%) Video Conferencing
13 39 (0.93%) CMDB
14 32 (0.76%) User Experience
15 30 (0.71%) Smartphone
16 25 (0.60%) Greenfield Project
17 24 (0.57%) PKI
18 23 (0.55%) Private Cloud
19 22 (0.52%) SWIFT
Operating Systems
1 1523 (36.28%) Windows
2 630 (15.01%) Windows Server
3 560 (13.34%) Linux
4 432 (10.29%) Windows 7
5 321 (7.65%) Unix
6 295 (7.03%) Windows Server 2012
7 278 (6.62%) Windows Server 2008
8 183 (4.36%) Windows 10
9 161 (3.84%) Windows 8
10 159 (3.79%) Windows Server 2003
11 84 (2.00%) Solaris
12 81 (1.93%) Red Hat Enterprise Linux
13 72 (1.72%) Windows XP
14 50 (1.19%) AIX
15 44 (1.05%) Android
16 41 (0.98%) Apple iOS
17 36 (0.86%) CentOS
18 33 (0.79%) Mac OS
19 27 (0.64%) Mac OS X
20 24 (0.57%) Windows Vista
Processes & Methodologies
1 1750 (41.69%) ITIL
2 722 (17.20%) Service Delivery
3 550 (13.10%) Service Management
4 390 (9.29%) Incident Management
5 362 (8.62%) Problem Management
6 350 (8.34%) Change Management
7 318 (7.58%) Agile Software Development
8 317 (7.55%) Project Management
9 245 (5.84%) Continuous Improvement
10 243 (5.79%) Disaster Recovery
11 239 (5.69%) ITSM
12 237 (5.65%) Root Cause Analysis
13 230 (5.48%) Mentoring
14 213 (5.07%) CRM
15 196 (4.67%) Stakeholder Management
16 194 (4.62%) ITIL V3
17 182 (4.34%) DevOps
18 161 (3.84%) Process Improvement
19 158 (3.76%) Configuration Management
20 152 (3.62%) IT Strategy
Programming Languages
1 622 (14.82%) SQL
2 179 (4.26%) Java
3 137 (3.26%) C#
4 113 (2.69%) PowerShell
5 106 (2.53%) JavaScript
6 79 (1.88%) Shell Script
7 74 (1.76%) T-SQL
8 69 (1.64%) C
8 69 (1.64%) Python
9 63 (1.50%) Perl
10 59 (1.41%) Bash Shell
11 47 (1.12%) PHP
12 41 (0.98%) PL/SQL
13 32 (0.76%) VB
14 22 (0.52%) ABAP
15 17 (0.40%) VBScript
16 16 (0.38%) VBA
17 11 (0.26%) Erlang
17 11 (0.26%) VB.NET
18 8 (0.19%) C++
Qualifications
1 368 (8.77%) Degree
2 334 (7.96%) Cisco Certification
3 313 (7.46%) Microsoft Certification
4 266 (6.34%) Security Cleared
5 258 (6.15%) ITIL Certification
6 231 (5.50%) CCNA
7 171 (4.07%) MCP
8 161 (3.84%) CCNP
9 155 (3.69%) MCSE
10 142 (3.38%) SC Cleared
11 112 (2.67%) MCSA
12 83 (1.98%) Computer Science Degree
13 61 (1.45%) DV Cleared
14 55 (1.31%) VMware Certified Professional (VCP)
15 53 (1.26%) ITIL Foundation Certificate
16 39 (0.93%) CCIE
17 30 (0.71%) A+ Certification
17 30 (0.71%) MCITP
18 29 (0.69%) ISEB
19 28 (0.67%) CISSP
Quality Assurance & Compliance
1 95 (2.26%) QA
2 92 (2.19%) ISO/IEC 27001
3 63 (1.50%) ISO 9001
4 49 (1.17%) Disclosure Scotland
5 45 (1.07%) ISO/IEC 20000
6 35 (0.83%) PCI DSS
7 29 (0.69%) Data Quality
8 10 (0.24%) Sarbanes-Oxley
9 8 (0.19%) ISO 14001
9 8 (0.19%) ISO 22301
9 8 (0.19%) PMO
10 7 (0.17%) GDPR
11 4 (0.095%) Solvency II
12 3 (0.071%) ISO/IEC 27005
13 2 (0.048%) COBIT
13 2 (0.048%) Cyber Essentials
13 2 (0.048%) Cyber Essentials PLUS
14 1 (0.024%) BS25999
14 1 (0.024%) HL7
14 1 (0.024%) HMG Security Policy Framework
System Software
1 830 (19.77%) Active Directory
2 363 (8.65%) VMware Infrastructure
3 221 (5.26%) Hyper-V
4 78 (1.86%) vSphere
4 78 (1.86%) XenApp
5 63 (1.50%) VMware ESXi
6 34 (0.81%) Xen
7 33 (0.79%) KVM
8 30 (0.71%) XenDesktop
9 29 (0.69%) Virtual Machines
10 27 (0.64%) Oracle RAC
10 27 (0.64%) Virtual Servers
11 24 (0.57%) Docker
12 21 (0.50%) Terminal Services
13 16 (0.38%) Veritas Cluster Server
14 14 (0.33%) Terminal Server
15 13 (0.31%) Firmware
15 13 (0.31%) ProxySG
16 12 (0.29%) NFS
16 12 (0.29%) VMware Server
Systems Management
1 178 (4.24%) SCCM
2 106 (2.53%) Puppet
3 58 (1.38%) Nagios
4 53 (1.26%) SCOM
5 39 (0.93%) Opscode Chef
5 39 (0.93%) Opsview
6 30 (0.71%) NetBackup
6 30 (0.71%) ZABBIX
7 29 (0.69%) Norton AntiVirus
8 25 (0.60%) AirWatch
8 25 (0.60%) Cisco Prime
9 24 (0.57%) Backup Exec
9 24 (0.57%) WSUS
10 22 (0.52%) Oracle RMAN
11 20 (0.48%) Data Guard
12 19 (0.45%) Cisco LMS
13 17 (0.40%) Oracle Enterprise Manager
13 17 (0.40%) Tivoli Storage Manager
14 16 (0.38%) Ansible
14 16 (0.38%) FortiGate
Vendors
1 1254 (29.87%) Microsoft
2 694 (16.53%) Cisco
3 650 (15.48%) VMware
4 438 (10.43%) Citrix
5 301 (7.17%) Oracle
6 208 (4.95%) HP
7 195 (4.65%) SAP
8 169 (4.03%) Juniper
9 127 (3.03%) Remedy
10 122 (2.91%) CheckPoint
11 112 (2.67%) Red Hat
12 103 (2.45%) F5
13 96 (2.29%) IBM
14 92 (2.19%) Palo Alto
15 83 (1.98%) EMC
16 82 (1.95%) NetApp
17 80 (1.91%) SolarWinds
18 79 (1.88%) Apple
19 77 (1.83%) Google
20 75 (1.79%) Dell