Period
to 8 December 2019

The following table provides summary statistics for permanent job vacancies with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 8 December 2019 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
UK
6 months to
8 Dec 2019
Same period 2018 Same period 2017
Rank 133 149 158
Rank change year-on-year +16 +9 -51
Permanent jobs citing SLA 3,417 3,671 4,145
As % of all permanent IT jobs advertised in the UK 2.57% 2.31% 2.31%
As % of the Quality Assurance & Compliance category 20.13% 17.02% 18.29%
Number of salaries quoted 2,532 2,791 3,261
UK median annual salary £37,500 £40,000 £37,500
Median salary % change year-on-year -6.25% +6.67% -
10th Percentile £21,750 £21,000 £21,250
90th Percentile £71,250 £66,000 £67,500
UK excluding London median annual salary £35,000 £37,500 £32,500
% change year-on-year -6.67% +15.38% -7.14%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Permanent vacancies with a requirement for quality assurance or compliance skills 16,977 21,568 22,661
As % of all permanent IT jobs advertised in the UK 12.77% 13.57% 12.60%
Number of salaries quoted 12,946 16,091 17,087
UK median annual salary £50,000 £50,000 £50,000
10th Percentile £28,500 £27,500 £27,500
90th Percentile £82,500 £80,000 £77,500
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

SLA
Job Vacancy Trend

Job postings citing SLA as a percentage of all IT jobs advertised.

Job vacancy trend for SLA in the UK

SLA
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA.

Salary trend for SLA in the UK

SLA
Salary Histogram

The salary distribution of IT jobs citing SLA over the 6 months to 8 December 2019.

Salary histogram for SLA in the UK

SLA
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the UK over the 6 months to 8 December 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +21 3,185 £38,318 -4.21% 634
UK excluding London +14 2,397 £35,000 -6.67% 541
London +39 948 £50,000 +11.11% 131
South East +40 906 £40,000 - 143
North of England +18 485 £35,000 - 152
Midlands +3 439 £30,500 -15.28% 93
West Midlands -5 268 £31,500 -16.00% 54
North West +25 242 £35,000 - 73
East of England +7 226 £35,000 -1.75% 45
Yorkshire -2 204 £36,656 +9.42% 56
South West -44 174 £30,000 -13.04% 71
East Midlands +29 171 £30,000 - 39
Scotland -25 79 £30,000 -31.82% 21
Wales +4 78 £37,500 +25.00% 15
North East -3 39 £32,500 -13.33% 23
Northern Ireland +19 17 £26,000 +10.64% 2
Channel Islands - 1 £80,000 -

For the 6 months to 8 December 2019, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for SLA.

1 1,467 (42.93%) Windows
2 1,353 (39.60%) Microsoft
3 1,323 (38.72%) ITIL
4 1,100 (32.19%) Active Directory
5 872 (25.52%) Office 365
6 601 (17.59%) Azure
7 595 (17.41%) Finance
8 581 (17.00%) Windows Server
9 557 (16.30%) Problem-Solving
10 548 (16.04%) Service Delivery
11 538 (15.74%) Microsoft Office
12 527 (15.42%) VMware
13 485 (14.19%) Windows 10
14 437 (12.79%) SQL
15 403 (11.79%) Cisco
16 399 (11.68%) Incident Management
17 395 (11.56%) VMware Infrastructure
18 384 (11.24%) Service Management
19 376 (11.00%) Agile Software Development
20 374 (10.95%) Firewall
20 374 (10.95%) Management Information System
21 350 (10.24%) DNS
22 343 (10.04%) Citrix
23 339 (9.92%) Linux
24 328 (9.60%) Windows 7
25 326 (9.54%) WAN
26 317 (9.28%) MS Exchange
27 312 (9.13%) Information Security
28 301 (8.81%) Analytical Skills
29 297 (8.69%) SCCM

SLA
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 317 (9.28%) MS Exchange
2 211 (6.18%) SharePoint
3 125 (3.66%) Skype for Business
4 122 (3.57%) Exchange Server 2013
5 94 (2.75%) Exchange Server 2010
6 85 (2.49%) IIS
7 34 (1.00%) Exchange Server 2007
8 33 (0.97%) Apache
9 32 (0.94%) Confluence
10 17 (0.50%) nginx
11 15 (0.44%) BizTalk Server
12 13 (0.38%) OpenStack
13 11 (0.32%) CMS
14 10 (0.29%) IBM Notes
14 10 (0.29%) WebLogic
15 9 (0.26%) Tomcat
16 8 (0.23%) Oracle SOA Suite
16 8 (0.23%) SharePoint 2013
17 7 (0.20%) SAS
18 6 (0.18%) MTS
Applications
1 538 (15.74%) Microsoft Office
2 142 (4.16%) Microsoft Excel
3 60 (1.76%) Microsoft PowerPoint
4 52 (1.52%) MS Visio
5 7 (0.20%) Microsoft Project
6 2 (0.059%) Acrobat
6 2 (0.059%) Adobe Creative Suite
7 1 (0.029%) Spreadsheet
Business Applications
1 33 (0.97%) Dynamics CRM
2 24 (0.70%) Dynamics AX
2 24 (0.70%) Oracle EBS
2 24 (0.70%) Remedy ITSM
3 14 (0.41%) Oracle EBS R12
4 12 (0.35%) Oracle ERP
4 12 (0.35%) Oracle Payables
4 12 (0.35%) Oracle Receivables
5 11 (0.32%) Oracle Subledger Accounting
6 9 (0.26%) NetSuite
7 8 (0.23%) Oracle Assets
8 6 (0.18%) Maximo
8 6 (0.18%) Oracle Cash Management
8 6 (0.18%) Oracle Financials
8 6 (0.18%) Oracle SCM
9 5 (0.15%) Cognos Business Intelligence
9 5 (0.15%) Cognos Planning
9 5 (0.15%) Cognos TM1
9 5 (0.15%) Dynamics NAV
9 5 (0.15%) Oracle E-Business Tax
Cloud Services
1 872 (25.52%) Office 365
2 601 (17.59%) Azure
3 274 (8.02%) AWS
4 82 (2.40%) Azure Active Directory
5 72 (2.11%) SaaS
6 49 (1.43%) IaaS
7 47 (1.38%) Cloud Computing
8 40 (1.17%) Power Platform
9 32 (0.94%) PaaS
10 31 (0.91%) Dynamics 365
11 26 (0.76%) GCP
12 20 (0.59%) Microsoft Flow
12 20 (0.59%) PowerApps
13 19 (0.56%) IBM Cloud
13 19 (0.56%) ShareGate
14 15 (0.44%) OneDrive
15 13 (0.38%) Azure ExpressRoute
15 13 (0.38%) iPaaS
16 12 (0.35%) Mimecast
17 9 (0.26%) G Suite
Communications & Networking
1 374 (10.95%) Firewall
2 350 (10.24%) DNS
3 326 (9.54%) WAN
4 284 (8.31%) DHCP
5 276 (8.08%) LAN
6 234 (6.85%) TCP/IP
7 162 (4.74%) VPN
8 153 (4.48%) Wireless
9 146 (4.27%) Skype
10 118 (3.45%) VoIP
11 113 (3.31%) Internet
12 93 (2.72%) Network Security
13 83 (2.43%) SAN
14 77 (2.25%) VLAN
15 75 (2.19%) BGP
16 64 (1.87%) Cisco ASA
17 56 (1.64%) Broadband
17 56 (1.64%) Remote Desktop
18 53 (1.55%) MPLS
19 45 (1.32%) OSPF
Database & Business Intelligence
1 262 (7.67%) SQL Server
2 54 (1.58%) SQL Server Reporting Services
3 50 (1.46%) SQL Server Integration Services
4 44 (1.29%) Data Warehouse
5 37 (1.08%) Oracle Database
5 37 (1.08%) Relational Database
6 35 (1.02%) SQL Server 2016
7 31 (0.91%) Big Data
8 25 (0.73%) PostgreSQL
9 23 (0.67%) SQL Server 2005
10 22 (0.64%) RDBMS
11 19 (0.56%) MySQL
11 19 (0.56%) Power BI
12 18 (0.53%) SQL Server 2017
13 17 (0.50%) Azure SQL Database
13 17 (0.50%) GIS
13 17 (0.50%) SQL Server 2012
14 16 (0.47%) OLAP
14 16 (0.47%) OLTP
14 16 (0.47%) SQL Server Analysis Services
Development Applications
1 82 (2.40%) JIRA
2 23 (0.67%) Visual Studio
3 22 (0.64%) MSI
4 18 (0.53%) Jenkins
5 17 (0.50%) SQL Server Management Studio (SSMS)
5 17 (0.50%) Visual Studio Team System
6 16 (0.47%) InstallShield
7 10 (0.29%) VSS/SourceSafe
8 9 (0.26%) Git (software)
9 7 (0.20%) Team Foundation Server
10 6 (0.18%) Subversion
11 3 (0.088%) Hudson
11 3 (0.088%) Oracle APEX
11 3 (0.088%) WinDbg
12 2 (0.059%) Eclipse
12 2 (0.059%) IntelliJ
12 2 (0.059%) Log4Net
12 2 (0.059%) NUnit
12 2 (0.059%) Oracle Forms
12 2 (0.059%) PeopleTools
General
1 595 (17.41%) Finance
2 225 (6.58%) Telecoms
3 158 (4.62%) Retail
4 134 (3.92%) Public Sector
5 96 (2.81%) Law
6 78 (2.28%) Legal
7 77 (2.25%) Banking
8 66 (1.93%) Marketing
9 41 (1.20%) Manufacturing
10 25 (0.73%) Electronics
10 25 (0.73%) Local Government
11 24 (0.70%) Back Office
11 24 (0.70%) Billing
12 20 (0.59%) Automotive
13 19 (0.56%) Advertising
14 17 (0.50%) Financial Institution
14 17 (0.50%) Investment Banking
15 14 (0.41%) Aerospace
16 12 (0.35%) Pharmaceutical
17 9 (0.26%) Publishing
Job Titles
1 780 (22.83%) Analyst
2 373 (10.92%) Support Engineer
3 359 (10.51%) Service Analyst
4 333 (9.75%) Service Desk Analyst
5 324 (9.48%) Service Manager
6 262 (7.67%) Support Analyst
7 192 (5.62%) IT Support
8 179 (5.24%) Delivery Manager
9 177 (5.18%) 2nd Line Support
10 164 (4.80%) Infrastructure Engineer
11 155 (4.54%) IT Manager
12 153 (4.48%) Service Delivery Manager
13 151 (4.42%) Network Engineer
14 130 (3.80%) Desktop Support
15 121 (3.54%) 1st Line Support
16 120 (3.51%) Applications Support
17 109 (3.19%) 2nd Line Engineer
17 109 (3.19%) IT Analyst
18 108 (3.16%) Team Leader
19 107 (3.13%) 3rd Line Engineer
Libraries, Frameworks & Software Standards
1 99 (2.90%) .NET
2 70 (2.05%) ASP.NET
3 62 (1.81%) LDAP
4 55 (1.61%) Web Services
5 44 (1.29%) HTML
6 43 (1.26%) CSS
7 39 (1.14%) XML
8 30 (0.88%) Kafka
9 27 (0.79%) Middleware
10 25 (0.73%) XSLT
11 24 (0.70%) .NET Core
11 24 (0.70%) .NET Framework
12 22 (0.64%) AngularJS
12 22 (0.64%) ASP.NET Core
13 20 (0.59%) XSD
14 19 (0.56%) ASP.NET MVC
15 18 (0.53%) Entity Framework
16 17 (0.50%) React
17 16 (0.47%) ASP.NET Web API
17 16 (0.47%) WCF
Miscellaneous
1 374 (10.95%) Management Information System
2 301 (8.81%) Analytical Skills
3 264 (7.73%) Data Centre
4 188 (5.50%) Self-Motivation
5 80 (2.34%) Video Conferencing
6 75 (2.19%) Driving Licence
7 74 (2.17%) Clustering
8 70 (2.05%) User Experience
9 68 (1.99%) Replication
10 58 (1.70%) Hybrid Cloud
10 58 (1.70%) Public Cloud
11 44 (1.29%) Private Cloud
12 43 (1.26%) Enterprise Software
13 36 (1.05%) Smartphone
14 33 (0.97%) iSeries
15 32 (0.94%) Greenfield Project
16 30 (0.88%) EMC VNX
17 27 (0.79%) Client/Server
18 26 (0.76%) CCTV
18 26 (0.76%) EMC VMAX
Operating Systems
1 1,467 (42.93%) Windows
2 581 (17.00%) Windows Server
3 485 (14.19%) Windows 10
4 339 (9.92%) Linux
5 328 (9.60%) Windows 7
6 220 (6.44%) Windows Server 2012
7 198 (5.79%) Unix
8 192 (5.62%) Windows Server 2008
9 93 (2.72%) Windows 8
10 90 (2.63%) Solaris
11 71 (2.08%) Apple iOS
12 53 (1.55%) Windows Server 2003
13 43 (1.26%) Mac OS
14 34 (1.00%) Android
15 27 (0.79%) Windows XP
16 24 (0.70%) AIX
17 20 (0.59%) Mac OS X
18 19 (0.56%) Red Hat Enterprise Linux
19 17 (0.50%) Windows 2000
20 12 (0.35%) SUSE
Processes & Methodologies
1 1,323 (38.72%) ITIL
2 557 (16.30%) Problem-Solving
3 548 (16.04%) Service Delivery
4 399 (11.68%) Incident Management
5 384 (11.24%) Service Management
6 376 (11.00%) Agile Software Development
7 312 (9.13%) Information Security
8 289 (8.46%) Problem Management
9 264 (7.73%) Change Management
10 255 (7.46%) ITSM
11 242 (7.08%) Continuous Improvement
12 239 (6.99%) Infrastructure Engineering
13 227 (6.64%) Ticket Management
14 226 (6.61%) Project Management
15 204 (5.97%) Mentoring
16 194 (5.68%) DevOps
17 175 (5.12%) Stakeholder Management
18 158 (4.62%) Root Cause Analysis
19 144 (4.21%) Project Delivery
20 133 (3.89%) Change Control
Programming Languages
1 437 (12.79%) SQL
2 214 (6.26%) PowerShell
3 108 (3.16%) C
4 92 (2.69%) C#
5 59 (1.73%) JavaScript
6 57 (1.67%) Python
7 43 (1.26%) T-SQL
8 41 (1.20%) Java
9 40 (1.17%) Bash Shell
10 31 (0.91%) Ruby
11 22 (0.64%) PHP
12 17 (0.50%) TypeScript
13 16 (0.47%) Perl
13 16 (0.47%) PL/SQL
14 15 (0.44%) C++
15 14 (0.41%) VBScript
16 12 (0.35%) Bourne shell
16 12 (0.35%) C-shell
16 12 (0.35%) Korn
16 12 (0.35%) VB.NET
Qualifications
1 270 (7.90%) Microsoft Certification
2 264 (7.73%) Degree
3 247 (7.23%) Cisco Certification
4 177 (5.18%) Security Cleared
5 157 (4.59%) CCNP
6 117 (3.42%) CCNA
7 116 (3.39%) SC Cleared
8 108 (3.16%) ITIL Certification
9 103 (3.01%) MCP
10 97 (2.84%) MCSE
11 63 (1.84%) MCSA
12 58 (1.70%) A+ Certification
13 57 (1.67%) ITIL Foundation Certificate
14 44 (1.29%) CISSP
15 32 (0.94%) JNCIA
16 31 (0.91%) JNCIS
17 28 (0.82%) DV Cleared
18 27 (0.79%) CISM
19 26 (0.76%) CISA
19 26 (0.76%) RHCE
Quality Assurance & Compliance
1 135 (3.95%) ISO/IEC 27001
2 72 (2.11%) QA
3 69 (2.02%) GDPR
4 59 (1.73%) ISO 9001
5 42 (1.23%) PCI DSS
6 37 (1.08%) ISO/IEC 20000
7 16 (0.47%) NIST
8 15 (0.44%) Cyber Essentials
9 11 (0.32%) Data Quality
9 11 (0.32%) Sarbanes-Oxley
10 8 (0.23%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
11 7 (0.20%) COBIT
11 7 (0.20%) Cyber Essentials PLUS
11 7 (0.20%) ISO 22301
11 7 (0.20%) PMO
12 3 (0.088%) Solvency II
13 2 (0.059%) GAAP
13 2 (0.059%) ISO 9000
14 1 (0.029%) Basel II
14 1 (0.029%) GxP
System Software
1 1,100 (32.19%) Active Directory
2 395 (11.56%) VMware Infrastructure
3 234 (6.85%) Hyper-V
4 117 (3.42%) Firmware
5 96 (2.81%) XenApp
6 69 (2.02%) VMware ESXi
7 58 (1.70%) Virtual Machines
8 52 (1.52%) XenDesktop
9 51 (1.49%) Docker
10 37 (1.08%) vSphere
11 29 (0.85%) Terminal Services
12 25 (0.73%) NFS
13 24 (0.70%) Virtual Desktop
14 20 (0.59%) UAG
15 19 (0.56%) Microsoft App-V
16 17 (0.50%) VMware Workstation
17 13 (0.38%) Virtual Servers
18 10 (0.29%) VirtualBox
18 10 (0.29%) VMware NSX
19 8 (0.23%) Forefront TMG
Systems Management
1 297 (8.69%) SCCM
2 60 (1.76%) Microsoft Intune
3 58 (1.70%) Ansible
4 54 (1.58%) SCOM
5 48 (1.40%) WSUS
6 40 (1.17%) Kubernetes
7 32 (0.94%) Nagios
8 31 (0.91%) Opscode Chef
9 28 (0.82%) Cisco CUCM
10 27 (0.79%) Single Sign-On
11 26 (0.76%) Backup Exec
11 26 (0.76%) Cisco UCCX
12 25 (0.73%) Puppet
13 24 (0.70%) HP Data Protector
14 20 (0.59%) McAfee ePO
15 18 (0.53%) Forefront Identity Manager
16 17 (0.50%) AirWatch
17 15 (0.44%) EMC NetWorker
17 15 (0.44%) LiteSpeed
17 15 (0.44%) PaperCut
Vendors
1 1,353 (39.60%) Microsoft
2 527 (15.42%) VMware
3 403 (11.79%) Cisco
4 343 (10.04%) Citrix
5 226 (6.61%) ServiceNow
6 155 (4.54%) HP
7 149 (4.36%) Oracle
8 110 (3.22%) Apple
8 110 (3.22%) Veeam
9 108 (3.16%) IBM
10 105 (3.07%) Dell
11 95 (2.78%) Juniper
12 83 (2.43%) CheckPoint
13 80 (2.34%) Avaya
13 80 (2.34%) Remedy
14 72 (2.11%) Palo Alto
14 72 (2.11%) SolarWinds
15 70 (2.05%) EMC
16 62 (1.81%) Sony
17 61 (1.79%) SAP