Period
to 26 February 2020

The following table provides summary statistics for permanent job vacancies with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 26 February 2020 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
UK
6 months to
26 Feb 2020
Same period 2019 Same period 2018
Rank 141 149 151
Rank change year-on-year +8 +2 -33
Permanent jobs citing SLA 3,015 3,590 4,018
As % of all permanent IT jobs advertised in the UK 2.45% 2.37% 2.29%
As % of the Quality Assurance & Compliance category 19.56% 17.01% 17.96%
Number of salaries quoted 2,301 2,631 3,143
UK median annual salary £37,500 £38,500 £35,500
Median salary % change year-on-year -2.60% +8.45% -2.07%
10th Percentile £21,750 £21,250 £21,000
90th Percentile £67,500 £67,500 £63,750
UK excluding London median annual salary £34,500 £35,608 £32,500
% change year-on-year -3.11% +9.56% -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Permanent vacancies with a requirement for quality assurance or compliance skills 15,413 21,101 22,371
As % of all permanent IT jobs advertised in the UK 12.52% 13.94% 12.76%
Number of salaries quoted 11,895 15,456 17,483
UK median annual salary £52,500 £50,000 £50,000
Median salary % change year-on-year +5.00% - +5.26%
10th Percentile £28,600 £27,500 £27,500
90th Percentile £83,750 £80,000 £80,000
UK excluding London median annual salary £45,000 £45,000 £43,000
% change year-on-year - +4.65% +1.18%

SLA
Job Vacancy Trend

Job postings citing SLA as a percentage of all IT jobs advertised.

Job vacancy trend for SLA in the UK

SLA
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA.

Salary trend for SLA in the UK

SLA
Salary Histogram

The salary distribution of IT jobs citing SLA over the 6 months to 26 February 2020.

Salary histogram for SLA in the UK

SLA
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the UK over the 6 months to 26 February 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +8 2,799 £37,500 -6.25% 629
UK excluding London +1 2,062 £34,500 -3.11% 540
London +34 879 £47,500 - 131
South East +9 758 £37,750 -5.63% 138
North of England +11 411 £32,500 -4.41% 160
Midlands -6 377 £31,500 -10.00% 91
West Midlands -17 246 £32,500 -13.33% 48
North West +33 207 £31,500 -10.00% 102
East of England -7 201 £35,000 - 53
South West -30 171 £29,000 -9.38% 56
Yorkshire +21 169 £37,000 +23.75% 42
East Midlands +25 131 £27,500 -8.33% 43
Scotland -12 69 £29,500 -28.92% 20
Wales -21 62 £37,500 +13.27% 20
North East -21 35 £32,500 -13.33% 16
Northern Ireland +29 15 £26,000 - 3

For the 6 months to 26 February 2020, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for SLA.

1 1,371 (45.47%) Windows
2 1,259 (41.76%) Microsoft
3 1,047 (34.73%) Active Directory
4 1,043 (34.59%) ITIL
5 870 (28.86%) Office 365
6 558 (18.51%) Azure
7 540 (17.91%) Windows Server
8 494 (16.38%) Microsoft Office
9 481 (15.95%) Finance
10 468 (15.52%) VMware
11 443 (14.69%) Problem-Solving
12 435 (14.43%) Service Delivery
13 433 (14.36%) Windows 10
14 409 (13.57%) SQL
15 394 (13.07%) Cisco
16 376 (12.47%) DNS
17 362 (12.01%) Firewall
18 356 (11.81%) VMware Infrastructure
19 341 (11.31%) WAN
20 338 (11.21%) Service Management
21 323 (10.71%) LAN
22 315 (10.45%) SCCM
22 315 (10.45%) Agile Software Development
23 309 (10.25%) Incident Management
24 304 (10.08%) DHCP
25 289 (9.59%) MS Exchange
26 286 (9.49%) Linux
27 280 (9.29%) Microsoft Certification
28 275 (9.12%) Analytical Skills
29 265 (8.79%) Citrix

SLA
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 289 (9.59%) MS Exchange
2 215 (7.13%) SharePoint
3 126 (4.18%) Skype for Business
4 119 (3.95%) Exchange Server 2013
5 92 (3.05%) Exchange Server 2010
6 73 (2.42%) IIS
7 31 (1.03%) Apache
8 30 (1.00%) Confluence
9 22 (0.73%) Exchange Server 2007
10 14 (0.46%) nginx
11 12 (0.40%) BizTalk Server
12 11 (0.36%) WebLogic
13 9 (0.30%) IBM Notes
13 9 (0.30%) SAS
14 7 (0.23%) CMS
15 6 (0.20%) Tomcat
16 4 (0.13%) Blackberry Enterprise Server
16 4 (0.13%) MTS
16 4 (0.13%) Oracle SOA Suite
16 4 (0.13%) Oracle Workflow
Applications
1 494 (16.38%) Microsoft Office
2 111 (3.68%) Microsoft Excel
3 54 (1.79%) Microsoft PowerPoint
4 32 (1.06%) MS Visio
5 3 (0.100%) Acrobat
5 3 (0.100%) SPSS
6 2 (0.066%) Adobe Premiere
6 2 (0.066%) Avid Media Composer
6 2 (0.066%) Final Cut Pro
7 1 (0.033%) Adobe Creative Suite
7 1 (0.033%) Microsoft Project
Business Applications
1 21 (0.70%) Dynamics CRM
2 20 (0.66%) Remedy ITSM
3 16 (0.53%) Dynamics AX
3 16 (0.53%) Oracle EBS
4 12 (0.40%) Oracle Payables
5 11 (0.36%) Oracle Subledger Accounting
6 9 (0.30%) Magento
6 9 (0.30%) NetSuite
7 8 (0.27%) Oracle Cash Management
7 8 (0.27%) Oracle EBS R12
7 8 (0.27%) Oracle Receivables
8 7 (0.23%) Oracle ERP
8 7 (0.23%) SAP Hybris
9 6 (0.20%) Maximo
10 5 (0.17%) assyst
10 5 (0.17%) Oracle Assets
10 5 (0.17%) Oracle Financials
10 5 (0.17%) Oracle General Ledger
10 5 (0.17%) Oracle Procure-to-Pay
11 4 (0.13%) Sage 200
Cloud Services
1 870 (28.86%) Office 365
2 558 (18.51%) Azure
3 177 (5.87%) AWS
4 85 (2.82%) SaaS
5 80 (2.65%) Azure Active Directory
6 44 (1.46%) Power Platform
7 39 (1.29%) Cloud Computing
8 38 (1.26%) IaaS
9 29 (0.96%) Microsoft Flow
10 27 (0.90%) GCP
11 26 (0.86%) PowerApps
12 25 (0.83%) PaaS
13 24 (0.80%) ShareGate
14 20 (0.66%) Dynamics 365
15 15 (0.50%) Mimecast
16 14 (0.46%) OneDrive
17 9 (0.30%) Amazon EC2
17 9 (0.30%) AWS CloudFormation
17 9 (0.30%) Salesforce Service Cloud
17 9 (0.30%) Virtual Private Cloud
Communications & Networking
1 376 (12.47%) DNS
2 362 (12.01%) Firewall
3 341 (11.31%) WAN
4 323 (10.71%) LAN
5 304 (10.08%) DHCP
6 234 (7.76%) TCP/IP
7 180 (5.97%) VPN
8 154 (5.11%) Wireless
9 149 (4.94%) Skype
10 128 (4.25%) Internet
11 121 (4.01%) VoIP
12 87 (2.89%) VLAN
13 78 (2.59%) Network Security
14 62 (2.06%) SAN
14 62 (2.06%) Wi-Fi
15 59 (1.96%) Cisco ASA
16 53 (1.76%) MPLS
17 49 (1.63%) SSL
18 48 (1.59%) BGP
19 47 (1.56%) Broadband
Database & Business Intelligence
1 257 (8.52%) SQL Server
2 47 (1.56%) SQL Server Reporting Services
3 45 (1.49%) SQL Server Integration Services
4 40 (1.33%) Relational Database
5 32 (1.06%) RDBMS
6 31 (1.03%) SQL Server 2016
7 29 (0.96%) Big Data
8 28 (0.93%) Data Warehouse
9 26 (0.86%) GIS
10 25 (0.83%) Oracle Database
11 21 (0.70%) SQL Server 2005
11 21 (0.70%) SQL Server Analysis Services
12 20 (0.66%) SQL Server 2012
13 19 (0.63%) PostgreSQL
13 19 (0.63%) SQL Server 2017
14 17 (0.56%) Amazon RDS
14 17 (0.56%) MySQL
14 17 (0.56%) Power BI
15 16 (0.53%) Azure SQL Database
16 10 (0.33%) SQL Server 2008
Development Applications
1 68 (2.26%) JIRA
2 19 (0.63%) Visual Studio
3 18 (0.60%) SQL Server Management Studio (SSMS)
4 11 (0.36%) Jenkins
4 11 (0.36%) MSI
4 11 (0.36%) VSS/SourceSafe
5 8 (0.27%) InstallShield
6 7 (0.23%) Git (software)
6 7 (0.23%) Visual Studio Team System
7 5 (0.17%) Team Foundation Server
7 5 (0.17%) webpack
7 5 (0.17%) WinDbg
8 4 (0.13%) Subversion
9 3 (0.100%) Eclipse
9 3 (0.100%) IntelliJ
10 2 (0.066%) Oracle Forms
10 2 (0.066%) Rational DOORS
10 2 (0.066%) Rational Team Concert
11 1 (0.033%) Gemini Tracker
11 1 (0.033%) IBM UrbanCode
General
1 481 (15.95%) Finance
2 159 (5.27%) Telecoms
3 137 (4.54%) Retail
4 98 (3.25%) Legal
5 89 (2.95%) Public Sector
6 76 (2.52%) Banking
7 49 (1.63%) Law
8 35 (1.16%) Marketing
9 29 (0.96%) Manufacturing
10 27 (0.90%) Local Government
11 23 (0.76%) Back Office
12 19 (0.63%) Automotive
13 16 (0.53%) Investment Banking
14 15 (0.50%) Billing
15 14 (0.46%) Advertising
16 13 (0.43%) Financial Institution
16 13 (0.43%) Pharmaceutical
17 10 (0.33%) Electronics
17 10 (0.33%) Front Office
17 10 (0.33%) General Ledger
Job Titles
1 630 (20.90%) Analyst
2 419 (13.90%) Support Engineer
3 276 (9.15%) Service Manager
4 264 (8.76%) Support Analyst
5 247 (8.19%) Service Analyst
6 232 (7.69%) Service Desk Analyst
7 204 (6.77%) IT Support
8 179 (5.94%) 2nd Line Support
9 159 (5.27%) Delivery Manager
10 151 (5.01%) IT Manager
11 141 (4.68%) Desktop Support
12 134 (4.44%) Infrastructure Engineer
13 129 (4.28%) Service Delivery Manager
14 127 (4.21%) Network Engineer
15 117 (3.88%) IT Engineer
16 116 (3.85%) 1st Line Support
17 115 (3.81%) Team Leader
18 114 (3.78%) 2nd Line Engineer
19 103 (3.42%) Applications Support
20 101 (3.35%) Administrator
Libraries, Frameworks & Software Standards
1 78 (2.59%) .NET
2 58 (1.92%) ASP.NET
3 55 (1.82%) XML
4 47 (1.56%) LDAP
5 38 (1.26%) CSS
6 34 (1.13%) HTML
7 28 (0.93%) Kafka
7 28 (0.93%) Middleware
8 24 (0.80%) .NET Core
8 24 (0.80%) ASP.NET Core
8 24 (0.80%) XSLT
9 22 (0.73%) AngularJS
10 21 (0.70%) ASP.NET MVC
10 21 (0.70%) Web Services
11 20 (0.66%) ASP.NET Web API
12 19 (0.63%) .NET Framework
12 19 (0.63%) XML Messaging
13 17 (0.56%) React
13 17 (0.56%) WCF
13 17 (0.56%) XSD
Miscellaneous
1 275 (9.12%) Analytical Skills
2 262 (8.69%) Management Information System
3 228 (7.56%) Data Centre
4 127 (4.21%) Self-Motivation
5 83 (2.75%) Video Conferencing
6 78 (2.59%) Clustering
7 69 (2.29%) Driving Licence
8 49 (1.63%) Enterprise Software
8 49 (1.63%) Replication
9 41 (1.36%) Hybrid Cloud
10 36 (1.19%) User Experience
11 35 (1.16%) iPhone
11 35 (1.16%) Public Cloud
12 28 (0.93%) iPad
13 27 (0.90%) Client/Server
14 26 (0.86%) Smartphone
15 25 (0.83%) Greenfield Project
15 25 (0.83%) NHS
16 22 (0.73%) Private Cloud
17 20 (0.66%) PKI
Operating Systems
1 1,371 (45.47%) Windows
2 540 (17.91%) Windows Server
3 433 (14.36%) Windows 10
4 286 (9.49%) Linux
5 241 (7.99%) Windows 7
6 203 (6.73%) Windows Server 2012
7 186 (6.17%) Windows Server 2008
8 135 (4.48%) Unix
9 83 (2.75%) Windows 8
10 69 (2.29%) Solaris
11 57 (1.89%) Apple iOS
12 47 (1.56%) Windows Server 2003
13 32 (1.06%) Mac OS
13 32 (1.06%) Windows XP
14 25 (0.83%) Android
15 19 (0.63%) Debian
16 18 (0.60%) Mac OS X
17 17 (0.56%) AIX
18 13 (0.43%) CentOS
18 13 (0.43%) SUSE
Processes & Methodologies
1 1,043 (34.59%) ITIL
2 443 (14.69%) Problem-Solving
3 435 (14.43%) Service Delivery
4 338 (11.21%) Service Management
5 315 (10.45%) Agile Software Development
6 309 (10.25%) Incident Management
7 263 (8.72%) Problem Management
8 239 (7.93%) ITSM
9 234 (7.76%) Information Security
10 227 (7.53%) Change Management
11 212 (7.03%) Project Management
12 202 (6.70%) Mentoring
13 189 (6.27%) Infrastructure Engineering
14 177 (5.87%) Continuous Improvement
15 159 (5.27%) Ticket Management
16 158 (5.24%) DevOps
17 157 (5.21%) Stakeholder Management
18 154 (5.11%) Root Cause Analysis
19 138 (4.58%) Project Delivery
20 134 (4.44%) Change Control
Programming Languages
1 409 (13.57%) SQL
2 192 (6.37%) PowerShell
3 75 (2.49%) C#
4 67 (2.22%) C
5 50 (1.66%) Python
6 42 (1.39%) JavaScript
7 35 (1.16%) Java
8 31 (1.03%) Ruby
8 31 (1.03%) T-SQL
9 26 (0.86%) Bash Shell
10 20 (0.66%) VBScript
11 17 (0.56%) TypeScript
12 16 (0.53%) PL/SQL
13 13 (0.43%) PHP
14 11 (0.36%) Korn
15 9 (0.30%) Bourne shell
15 9 (0.30%) C++
15 9 (0.30%) C-shell
16 8 (0.27%) Go
17 7 (0.23%) Perl
Qualifications
1 280 (9.29%) Microsoft Certification
2 226 (7.50%) Cisco Certification
3 203 (6.73%) Degree
4 163 (5.41%) Security Cleared
5 133 (4.41%) CCNA
6 114 (3.78%) ITIL Certification
7 107 (3.55%) CCNP
8 106 (3.52%) MCP
9 102 (3.38%) SC Cleared
10 99 (3.28%) MCSE
11 96 (3.18%) MCSA
12 61 (2.02%) A+ Certification
13 54 (1.79%) CISSP
14 37 (1.23%) CISM
15 27 (0.90%) DV Cleared
16 26 (0.86%) CISA
17 25 (0.83%) (ISC)2 CCSP
17 25 (0.83%) ITIL Foundation Certificate
18 23 (0.76%) DBS Check
19 22 (0.73%) CRISC
Quality Assurance & Compliance
1 131 (4.34%) ISO/IEC 27001
2 66 (2.19%) QA
3 58 (1.92%) GDPR
3 58 (1.92%) ISO 9001
4 51 (1.69%) PCI DSS
5 34 (1.13%) ISO/IEC 20000
6 21 (0.70%) Cyber Essentials
7 19 (0.63%) Sarbanes-Oxley
8 17 (0.56%) COBIT
9 16 (0.53%) NIST
10 12 (0.40%) Data Quality
11 11 (0.36%) PMO
12 8 (0.27%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
13 4 (0.13%) BS25999
13 4 (0.13%) Cyber Essentials PLUS
13 4 (0.13%) ISO 22301
14 3 (0.100%) ISO 9000
14 3 (0.100%) Solvency II
15 2 (0.066%) GAAP
15 2 (0.066%) HL7
System Software
1 1,047 (34.73%) Active Directory
2 356 (11.81%) VMware Infrastructure
3 187 (6.20%) Hyper-V
4 82 (2.72%) Firmware
5 77 (2.55%) VMware ESXi
6 76 (2.52%) XenApp
7 52 (1.72%) vSphere
8 47 (1.56%) Virtual Machines
9 40 (1.33%) XenDesktop
10 36 (1.19%) Terminal Services
11 32 (1.06%) UAG
11 32 (1.06%) Virtual Servers
12 28 (0.93%) Docker
13 26 (0.86%) Virtual Desktop
14 23 (0.76%) NFS
15 16 (0.53%) VMware Workstation
16 9 (0.30%) Microsoft Virtual Server
17 8 (0.27%) Microsoft App-V
18 7 (0.23%) BitLocker
19 6 (0.20%) VirtualBox
Systems Management
1 315 (10.45%) SCCM
2 79 (2.62%) Microsoft Intune
3 69 (2.29%) SCOM
4 55 (1.82%) WSUS
5 40 (1.33%) Cisco Prime
6 34 (1.13%) McAfee ePO
7 31 (1.03%) Ansible
8 25 (0.83%) Kubernetes
8 25 (0.83%) PaperCut
9 23 (0.76%) AirWatch
10 22 (0.73%) Norton AntiVirus
11 21 (0.70%) Nagios
12 20 (0.66%) Single Sign-On
13 17 (0.56%) Backup Exec
14 16 (0.53%) Forefront Identity Manager
15 15 (0.50%) Cisco CUCM
15 15 (0.50%) Opscode Chef
15 15 (0.50%) Puppet
16 13 (0.43%) Jamf Pro
16 13 (0.43%) Symantec Endpoint Protection
Vendors
1 1,259 (41.76%) Microsoft
2 468 (15.52%) VMware
3 394 (13.07%) Cisco
4 265 (8.79%) Citrix
5 150 (4.98%) ServiceNow
6 148 (4.91%) HP
7 136 (4.51%) Oracle
8 106 (3.52%) Apple
9 94 (3.12%) Juniper
10 85 (2.82%) Veeam
11 84 (2.79%) SolarWinds
12 83 (2.75%) Avaya
12 83 (2.75%) Dell
13 74 (2.45%) IBM
14 70 (2.32%) Remedy
15 63 (2.09%) SAP
16 60 (1.99%) Salesforce.com
17 54 (1.79%) Symantec
18 53 (1.76%) CheckPoint
19 50 (1.66%) Palo Alto