Period
to 26 September 2018

The following table provides summary statistics for permanent job vacancies with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 26 September 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
UK
6 months to
26 Sep 2018
Same period 2017 Same period 2016
Rank 149 152 104
Rank change year-on-year +3 -48 +4
Permanent jobs citing SLA 3,750 4,197 5,561
As % of all permanent IT jobs advertised in the UK 2.24% 2.36% 2.88%
As % of the Quality Assurance & Compliance category 17.14% 19.26% 22.00%
Number of salaries quoted 2,847 3,312 4,242
UK median annual salary £40,000 £37,500 £37,500
Median salary % change year-on-year +6.67% - +4.17%
10th Percentile £21,000 £21,250 £21,250
90th Percentile £63,750 £67,500 £62,500
UK excluding London median annual salary £37,500 £35,000 £35,000
% change year-on-year +7.14% - -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Permanent vacancies with a requirement for quality assurance or compliance skills 21,885 21,786 25,279
As % of all permanent IT jobs advertised in the UK 13.07% 12.26% 13.11%
Number of salaries quoted 16,632 16,152 20,065
UK median annual salary £50,000 £50,000 £49,000
Median salary % change year-on-year - +2.04% +8.89%
10th Percentile £28,500 £27,500 £27,250
90th Percentile £80,000 £77,500 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +6.25%

SLA
Job Vacancy Trend

Job postings citing SLA as a percentage of all IT jobs advertised.

Job vacancy trend for SLA in the UK

SLA
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA.

Salary trend for SLA in the UK

SLA
Salary Histogram

The salary distribution of IT jobs citing SLA over the 6 months to 26 September 2018.

Salary histogram for SLA in the UK

SLA
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the UK over the 6 months to 26 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -6 3,472 £40,000 +5.26% 383
UK excluding London -3 2,631 £37,500 +7.14% 304
London -27 1,024 £45,000 - 107
South East -16 782 £42,500 +13.33% 75
North of England +5 600 £34,000 +17.24% 91
Midlands +29 516 £35,000 -2.78% 46
West Midlands +31 348 £36,000 -4.00% 32
East of England -7 322 £31,500 -17.11% 26
North West -28 295 £30,000 +9.09% 45
Yorkshire +42 248 £35,000 +16.67% 34
South West +11 240 £35,000 - 38
East Midlands +26 168 £30,000 -4.00% 14
Scotland +11 127 £45,000 +20.00% 13
Wales +4 70 £30,000 -23.08% 11
North East -12 56 £37,500 -19.79% 12
Northern Ireland +6 6 £23,500 -21.67% 4

For the 6 months to 26 September 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for SLA.

1 1,718 (45.81%) ITIL
2 1,350 (36.00%) Windows
3 1,210 (32.27%) Microsoft
4 867 (23.12%) Active Directory
5 775 (20.67%) Finance
6 700 (18.67%) Service Delivery
7 674 (17.97%) Service Management
8 580 (15.47%) Problem-Solving
9 556 (14.83%) Microsoft Office
10 552 (14.72%) VMware
11 535 (14.27%) Cisco
12 517 (13.79%) Windows Server
13 509 (13.57%) Office 365
14 492 (13.12%) Incident Management
15 451 (12.03%) SQL
16 440 (11.73%) Windows 7
17 432 (11.52%) Citrix
18 417 (11.12%) LAN
19 399 (10.64%) WAN
20 391 (10.43%) Analytical Skills
21 386 (10.29%) VMware Infrastructure
22 377 (10.05%) Firewall
23 371 (9.89%) Microsoft Excel
24 369 (9.84%) Linux
25 363 (9.68%) Degree
26 353 (9.41%) Problem Management
27 350 (9.33%) SQL Server
28 331 (8.83%) Microsoft Certification
29 329 (8.77%) ITSM
29 329 (8.77%) Change Management

SLA
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 277 (7.39%) MS Exchange
2 195 (5.20%) SharePoint
3 105 (2.80%) Skype for Business
4 97 (2.59%) Exchange Server 2010
5 57 (1.52%) IIS
6 52 (1.39%) Exchange Server 2013
7 49 (1.31%) Exchange Server 2007
8 37 (0.99%) Apache
8 37 (0.99%) Confluence
9 31 (0.83%) WebLogic
10 26 (0.69%) Oracle SOA Suite
11 21 (0.56%) WebSphere
12 20 (0.53%) Blackberry Enterprise Server
13 19 (0.51%) Tomcat
14 18 (0.48%) CMS
14 18 (0.48%) Exchange Server 2003
15 17 (0.45%) IBM Notes
16 16 (0.43%) MQSeries
17 12 (0.32%) BizTalk Server
17 12 (0.32%) WebSphere Application Server
Applications
1 556 (14.83%) Microsoft Office
2 371 (9.89%) Microsoft Excel
3 222 (5.92%) Microsoft PowerPoint
4 74 (1.97%) MS Visio
5 31 (0.83%) Microsoft Project
6 8 (0.21%) Acrobat
7 4 (0.11%) Spreadsheet
8 2 (0.053%) 3ds Max
8 2 (0.053%) AutoCAD
8 2 (0.053%) Maya
9 1 (0.027%) Open Workbench
Business Applications
1 46 (1.23%) Dynamics CRM
2 27 (0.72%) SAP ERP
3 23 (0.61%) Remedy ITSM
4 19 (0.51%) SAP Hybris
5 14 (0.37%) Dynamics AX
6 9 (0.24%) assyst
6 9 (0.24%) Dynamics NAV
7 5 (0.13%) NetSuite
7 5 (0.13%) Oracle Receivables
7 5 (0.13%) SAP Oil and Gas
7 5 (0.13%) Siebel CRM
7 5 (0.13%) SimCorp Dimension
8 4 (0.11%) Oracle Applications
8 4 (0.11%) Oracle EBS R12
8 4 (0.11%) Oracle Payables
8 4 (0.11%) SAP CO
8 4 (0.11%) SAP ECC
8 4 (0.11%) SAP FI
9 3 (0.080%) Oracle EBS
9 3 (0.080%) SAP CRM
Cloud Services
1 509 (13.57%) Office 365
2 312 (8.32%) Microsoft Azure
3 200 (5.33%) Amazon AWS
4 70 (1.87%) SaaS
5 52 (1.39%) Cloud Computing
6 48 (1.28%) IaaS
7 31 (0.83%) PaaS
8 28 (0.75%) Azure Active Directory
9 23 (0.61%) G Suite
10 19 (0.51%) Adobe Creative Cloud
10 19 (0.51%) AWS Lambda
10 19 (0.51%) DigitalOcean
10 19 (0.51%) Serverless
11 18 (0.48%) Dynamics 365
11 18 (0.48%) Oracle Service Cloud
12 16 (0.43%) Amazon CloudWatch
13 14 (0.37%) AWS CloudFormation
13 14 (0.37%) Google Cloud Platform
14 13 (0.35%) OneDrive
15 10 (0.27%) Yammer
Communications & Networking
1 417 (11.12%) LAN
2 399 (10.64%) WAN
3 377 (10.05%) Firewall
4 230 (6.13%) DNS
5 225 (6.00%) TCP/IP
6 224 (5.97%) VPN
7 170 (4.53%) Wireless
8 162 (4.32%) VoIP
9 147 (3.92%) SAN
10 127 (3.39%) DHCP
11 126 (3.36%) Internet
12 109 (2.91%) Wi-Fi
13 104 (2.77%) BGP
14 99 (2.64%) Ethernet
15 97 (2.59%) Skype
16 90 (2.40%) Cisco Nexus
17 80 (2.13%) Cisco ASA
18 79 (2.11%) MPLS
19 71 (1.89%) Network Security
19 71 (1.89%) Wireshark
Database & Business Intelligence
1 350 (9.33%) SQL Server
2 84 (2.24%) MySQL
3 82 (2.19%) Relational Database
4 56 (1.49%) SQL Server 2008
5 51 (1.36%) SQL Server Reporting Services
6 49 (1.31%) SQL Server Integration Services
7 47 (1.25%) Oracle Database
8 40 (1.07%) GIS
9 39 (1.04%) SQL Server Analysis Services
10 37 (0.99%) SQL Server 2012
11 33 (0.88%) Oracle Reports
12 31 (0.83%) Data Warehouse
13 29 (0.77%) PostgreSQL
13 29 (0.77%) RDBMS
14 24 (0.64%) Redis
15 20 (0.53%) SQL Server 2016
16 19 (0.51%) NoSQL
17 14 (0.37%) Power BI
18 13 (0.35%) SAP HANA
19 12 (0.32%) BusinessObjects
Development Applications
1 80 (2.13%) JIRA
2 49 (1.31%) VSS/SourceSafe
3 46 (1.23%) Git (software)
4 32 (0.85%) Jenkins
5 24 (0.64%) Visual Studio
6 21 (0.56%) Team Foundation Server
7 11 (0.29%) Oracle Forms
8 7 (0.19%) SQL Server Management Studio (SSMS)
8 7 (0.19%) Vagrant
8 7 (0.19%) Visual Studio Team System
9 6 (0.16%) GitLab
10 5 (0.13%) FrontPage
10 5 (0.13%) GCC
10 5 (0.13%) Maven
10 5 (0.13%) MSI
10 5 (0.13%) Subversion
10 5 (0.13%) Visual Studio Tools for Office
11 4 (0.11%) AdminStudio
11 4 (0.11%) Hudson
11 4 (0.11%) Octopus Deploy
General
1 775 (20.67%) Finance
2 292 (7.79%) Retail
3 225 (6.00%) Telecoms
4 162 (4.32%) Banking
5 135 (3.60%) Legal
6 107 (2.85%) Law
7 86 (2.29%) Back Office
8 78 (2.08%) Investment Banking
9 74 (1.97%) Marketing
10 59 (1.57%) Billing
11 58 (1.55%) Games
12 42 (1.12%) Manufacturing
13 39 (1.04%) Advertising
14 34 (0.91%) Front Office
15 30 (0.80%) Electronics
16 19 (0.51%) Hindi Language
16 19 (0.51%) Punjabi Language
16 19 (0.51%) Urdu Language
17 16 (0.43%) German Language
18 14 (0.37%) Military
Job Titles
1 853 (22.75%) Analyst
2 412 (10.99%) Service Manager
3 403 (10.75%) Support Engineer
4 352 (9.39%) Service Analyst
5 328 (8.75%) Support Analyst
6 308 (8.21%) Service Desk Analyst
7 235 (6.27%) Desktop Support
8 221 (5.89%) IT Support
9 208 (5.55%) Team Leader
10 206 (5.49%) IT Manager
11 199 (5.31%) Delivery Manager
12 193 (5.15%) Network Engineer
13 181 (4.83%) Applications Support
13 181 (4.83%) Services Delivery Manager
14 153 (4.08%) Infrastructure Engineer
15 141 (3.76%) Technical Support
16 136 (3.63%) 1st Line Support
16 136 (3.63%) IT Analyst
17 127 (3.39%) 2nd Line Support
18 114 (3.04%) Developer
Libraries, Frameworks & Software Standards
1 111 (2.96%) .NET
2 85 (2.27%) HTML
3 74 (1.97%) CSS
4 73 (1.95%) Web Services
5 60 (1.60%) ASP.NET
5 60 (1.60%) XML
6 40 (1.07%) AngularJS
7 38 (1.01%) Middleware
8 27 (0.72%) JDBC
9 25 (0.67%) Node.js
10 21 (0.56%) Oracle Fusion
11 20 (0.53%) HTML5
11 20 (0.53%) RESTful
12 19 (0.51%) X-Windows
13 18 (0.48%) ASP.NET Web API
13 18 (0.48%) JSON
14 17 (0.45%) REST
15 16 (0.43%) Elastic Stack
15 16 (0.43%) XML Messaging
16 15 (0.40%) SOAP
Miscellaneous
1 391 (10.43%) Analytical Skills
2 305 (8.13%) Data Centre
3 256 (6.83%) Management Information System
4 206 (5.49%) Self-Motivation
5 121 (3.23%) Computer Science
6 112 (2.99%) Driving Licence
7 97 (2.59%) Virtual Team
8 82 (2.19%) Blackberry
9 81 (2.16%) User Experience
10 46 (1.23%) Replication
11 43 (1.15%) Public Cloud
12 40 (1.07%) iPhone
13 39 (1.04%) iPad
14 32 (0.85%) Fintech
15 31 (0.83%) EPoS
15 31 (0.83%) Greenfield Project
15 31 (0.83%) NHS
16 28 (0.75%) e-Learning
16 28 (0.75%) Video Conferencing
17 27 (0.72%) Clustering
Operating Systems
1 1,350 (36.00%) Windows
2 517 (13.79%) Windows Server
3 440 (11.73%) Windows 7
4 369 (9.84%) Linux
5 309 (8.24%) Windows 10
6 245 (6.53%) Windows Server 2008
7 226 (6.03%) Windows Server 2012
8 215 (5.73%) Unix
9 127 (3.39%) Windows 8
10 81 (2.16%) Apple iOS
11 73 (1.95%) Android
11 73 (1.95%) Windows Server 2003
12 70 (1.87%) Red Hat Enterprise Linux
13 67 (1.79%) Mac OS X
14 37 (0.99%) Windows XP
15 36 (0.96%) Mac OS
16 35 (0.93%) Solaris
17 28 (0.75%) AIX
18 24 (0.64%) CentOS
19 20 (0.53%) Ubuntu
Processes & Methodologies
1 1,718 (45.81%) ITIL
2 700 (18.67%) Service Delivery
3 674 (17.97%) Service Management
4 580 (15.47%) Problem-Solving
5 492 (13.12%) Incident Management
6 353 (9.41%) Problem Management
7 329 (8.77%) Change Management
7 329 (8.77%) ITSM
8 268 (7.15%) Project Management
9 263 (7.01%) Root Cause Analysis
10 262 (6.99%) Continuous Improvement
11 245 (6.53%) Agile Software Development
12 241 (6.43%) Stakeholder Management
13 215 (5.73%) ITIL V3
14 199 (5.31%) Disaster Recovery
15 195 (5.20%) Infrastructure Engineering
16 173 (4.61%) CRM
17 159 (4.24%) Time Management
18 156 (4.16%) Mentoring
19 150 (4.00%) Coaching
Programming Languages
1 451 (12.03%) SQL
2 183 (4.88%) PowerShell
3 133 (3.55%) Java
4 98 (2.61%) C#
5 92 (2.45%) Python
6 77 (2.05%) JavaScript
7 69 (1.84%) C
8 64 (1.71%) Shell Script
9 56 (1.49%) T-SQL
10 55 (1.47%) PHP
11 35 (0.93%) PL/SQL
12 28 (0.75%) Perl
13 27 (0.72%) Bash Shell
14 19 (0.51%) VBA
15 17 (0.45%) VB
15 17 (0.45%) VBScript
16 16 (0.43%) ABAP
16 16 (0.43%) Ruby
17 15 (0.40%) C++
17 15 (0.40%) ES6
Qualifications
1 363 (9.68%) Degree
2 331 (8.83%) Microsoft Certification
3 298 (7.95%) Cisco Certification
4 229 (6.11%) ITIL Certification
5 221 (5.89%) CCNA
6 216 (5.76%) MCSE
7 193 (5.15%) Security Cleared
8 159 (4.24%) SC Cleared
9 146 (3.89%) CCNP
10 121 (3.23%) MCP
11 103 (2.75%) MCSA
12 80 (2.13%) ITIL Foundation Certificate
13 69 (1.84%) VMware Certified Professional (VCP)
14 63 (1.68%) Computer Science Degree
15 53 (1.41%) A+ Certification
16 50 (1.33%) ISEB
17 49 (1.31%) MCITP
18 44 (1.17%) DV Cleared
19 38 (1.01%) PRINCE2 Practitioner
20 33 (0.88%) HNC
Quality Assurance & Compliance
1 92 (2.45%) GDPR
2 89 (2.37%) ISO/IEC 27001
3 72 (1.92%) QA
4 47 (1.25%) ISO/IEC 20000
4 47 (1.25%) PMO
5 41 (1.09%) PCI DSS
6 21 (0.56%) Data Quality
7 16 (0.43%) ISO 9001
8 10 (0.27%) Sarbanes-Oxley
9 8 (0.21%) Cyber Essentials
10 5 (0.13%) COBIT
11 3 (0.080%) Government Security Classifications
12 2 (0.053%) Disclosure Scotland
12 2 (0.053%) ISO 14001
12 2 (0.053%) ISO 22301
12 2 (0.053%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
12 2 (0.053%) MiFID
12 2 (0.053%) PSD2
13 1 (0.027%) Cyber Essentials PLUS
13 1 (0.027%) ISO 8583
System Software
1 867 (23.12%) Active Directory
2 386 (10.29%) VMware Infrastructure
3 232 (6.19%) Hyper-V
4 100 (2.67%) XenApp
5 77 (2.05%) XenDesktop
6 72 (1.92%) vSphere
7 56 (1.49%) VMware ESXi
8 55 (1.47%) Firmware
9 50 (1.33%) Virtual Machines
10 43 (1.15%) Docker
11 35 (0.93%) Virtual Servers
12 32 (0.85%) Microsoft App-V
13 26 (0.69%) Terminal Services
14 22 (0.59%) BitLocker
15 13 (0.35%) XenServer
16 12 (0.32%) Oracle RAC
17 11 (0.29%) VMware Workstation
18 10 (0.27%) Veritas Cluster Server
19 7 (0.19%) NFS
20 5 (0.13%) ProxySG
Systems Management
1 269 (7.17%) SCCM
2 66 (1.76%) Nagios
3 64 (1.71%) Puppet
4 60 (1.60%) NetBackup
5 47 (1.25%) Cisco LMS
5 47 (1.25%) Opsview
6 45 (1.20%) Backup Exec
7 35 (0.93%) WSUS
8 32 (0.85%) SCOM
9 31 (0.83%) SCVMM
10 25 (0.67%) Norton AntiVirus
10 25 (0.67%) Red Hat Satellite
11 24 (0.64%) Oracle Enterprise Manager
12 23 (0.61%) Opscode Chef
12 23 (0.61%) Terraform
13 21 (0.56%) Ansible
14 19 (0.51%) Microsoft Intune
14 19 (0.51%) vCenter Server
15 17 (0.45%) AirWatch
16 16 (0.43%) Cisco CUCM
Vendors
1 1,210 (32.27%) Microsoft
2 552 (14.72%) VMware
3 535 (14.27%) Cisco
4 432 (11.52%) Citrix
5 245 (6.53%) Oracle
6 228 (6.08%) HP
7 149 (3.97%) SAP
8 148 (3.95%) ServiceNow
9 114 (3.04%) Apple
10 104 (2.77%) Remedy
11 94 (2.51%) Dell
12 86 (2.29%) CheckPoint
12 86 (2.29%) Juniper
13 75 (2.00%) SolarWinds
14 70 (1.87%) NetApp
14 70 (1.87%) Red Hat
15 69 (1.84%) Google
15 69 (1.84%) IBM
16 68 (1.81%) Veeam
17 63 (1.68%) Salesforce.com