Service Level Agreement (SLA)
UK

The table below provides summary statistics for permanent job vacancies requiring SLA skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited SLA over the 6 months leading up to 30 April 2025, comparing them to the same period in the previous two years.

6 months to
30 Apr 2025
Same period 2024 Same period 2023
Rank 209 140 149
Rank change year-on-year -69 +9 +51
Permanent jobs citing SLA 773 2,007 2,495
As % of all permanent jobs advertised in the UK 1.48% 2.04% 2.40%
As % of the Quality Assurance & Compliance category 8.73% 14.82% 12.50%
Number of salaries quoted 602 1,496 1,593
10th Percentile £25,000 £23,500 £25,000
25th Percentile £28,581 £25,047 £29,500
Median annual salary (50th Percentile) £36,000 £32,500 £40,000
Median % change year-on-year +10.77% -18.75% +5.26%
75th Percentile £52,500 £49,881 £55,000
90th Percentile £67,500 £66,250 £72,500
UK excluding London median annual salary £31,500 £30,000 £37,500
% change year-on-year +5.00% -20.00% +7.14%

All Quality Assurance and Compliance Skills
UK

SLA falls under the Quality Assurance and Compliance category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring quality assurance or compliance skills.

Permanent vacancies with a requirement for quality assurance or compliance skills 8,850 13,541 19,961
As % of all permanent jobs advertised in the UK 16.97% 13.77% 19.19%
Number of salaries quoted 4,598 9,268 9,195
10th Percentile £31,250 £27,000 £32,000
25th Percentile £42,500 £36,250 £42,500
Median annual salary (50th Percentile) £60,000 £52,500 £57,500
Median % change year-on-year +14.29% -8.70% +4.55%
75th Percentile £73,750 £70,000 £76,250
90th Percentile £90,000 £90,000 £93,750
UK excluding London median annual salary £55,000 £47,500 £50,000
% change year-on-year +15.79% -5.00% +5.04%

SLA
Job Vacancy Trend

Job postings citing SLA as a proportion of all IT jobs advertised.

Job vacancy trend for SLA in the UK

SLA
Salary Trend

3-month moving average salary quoted in jobs citing SLA.

Salary trend for SLA in the UK

SLA
Salary Histogram

Salary distribution for jobs citing SLA over the 6 months to 30 April 2025.

Salary histogram for SLA in the UK

SLA
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the UK over the 6 months to 30 April 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -55 740 £35,000 +7.69% 458
UK excluding London -50 579 £31,500 +5.00% 303
Work from Home +38 208 £42,250 -12.89% 176
Midlands +18 193 £30,580 +8.75% 52
London -42 186 £50,000 +16.28% 179
West Midlands +16 136 £30,580 +8.75% 29
North of England -65 129 £29,000 -11.45% 75
South East -77 119 £41,500 +39.03% 86
South West +33 66 £40,000 +6.67% 34
North West -58 66 £28,000 -5.08% 43
East Midlands +28 57 £31,500 +10.53% 22
East of England -11 54 £37,500 +29.31% 39
Yorkshire +1 51 £29,000 -17.14% 24
Wales -13 13 £38,094 +41.09% 10
North East +22 12 £26,000 -25.71% 10
Scotland +24 5 £57,500 +121.15% 11
Northern Ireland +31 1 - - 6

SLA
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 59 (7.63%) Microsoft Exchange
2 41 (5.30%) Confluence
3 38 (4.92%) SharePoint
4 17 (2.20%) OpenEdge
5 15 (1.94%) IIS
6 12 (1.55%) JBoss
6 12 (1.55%) Red Hat Fuse
7 4 (0.52%) Skype for Business
8 2 (0.26%) Tomcat
9 1 (0.13%) Apache
9 1 (0.13%) Exchange Server 2010
Applications
1 73 (9.44%) Microsoft Office
2 46 (5.95%) Microsoft Excel
3 11 (1.42%) Microsoft PowerPoint
4 2 (0.26%) MS Visio
5 1 (0.13%) 1Password
5 1 (0.13%) Weka
Business Applications
1 78 (10.09%) Salesforce CRM
2 5 (0.65%) SAP S/4HANA
3 4 (0.52%) Remedy ITSM
4 2 (0.26%) Carpe Diem
4 2 (0.26%) Dynamics CRM
4 2 (0.26%) Dynamics NAV
4 2 (0.26%) Elite 3E
4 2 (0.26%) Magento
4 2 (0.26%) Oracle EBS
4 2 (0.26%) Oracle ERP
5 1 (0.13%) assyst
5 1 (0.13%) NetSuite
5 1 (0.13%) Oracle Financials
5 1 (0.13%) Payment Gateway
5 1 (0.13%) Sage 200
5 1 (0.13%) Shopify
Cloud Services
1 203 (26.26%) Microsoft 365
2 138 (17.85%) Azure
3 115 (14.88%) AWS
4 46 (5.95%) SaaS
5 34 (4.40%) Entra ID
6 22 (2.85%) Serverless
7 16 (2.07%) OneDrive
8 14 (1.81%) Amazon ECS
9 13 (1.68%) Amazon EKS
9 13 (1.68%) Cloud Computing
10 12 (1.55%) IaaS
10 12 (1.55%) Power Platform
11 10 (1.29%) Dynamics 365
12 8 (1.03%) GCP
12 8 (1.03%) Mimecast
12 8 (1.03%) PaaS
13 6 (0.78%) Google Workspace
13 6 (0.78%) IBM Cloud
14 5 (0.65%) Rubrik
15 4 (0.52%) Salesforce Service Cloud
Communications & Networking
1 64 (8.28%) WAN
2 63 (8.15%) LAN
3 57 (7.37%) DNS
4 49 (6.34%) TCP/IP
5 46 (5.95%) DHCP
6 43 (5.56%) VPN
7 41 (5.30%) Firewall
8 25 (3.23%) Wireless
9 22 (2.85%) Remote Desktop
10 21 (2.72%) Cisco IOS
10 21 (2.72%) VLAN
11 20 (2.59%) BGP
11 20 (2.59%) Wi-Fi
12 16 (2.07%) MPLS
13 15 (1.94%) IPsec
13 15 (1.94%) Junos
14 12 (1.55%) Network Security
15 11 (1.42%) SAN
16 10 (1.29%) HTTP
16 10 (1.29%) VoIP
Database & Business Intelligence
1 33 (4.27%) SQL Server
2 14 (1.81%) PostgreSQL
3 12 (1.55%) Relational Database
4 8 (1.03%) Amazon QuickSight
5 6 (0.78%) Power BI
6 3 (0.39%) MongoDB
6 3 (0.39%) Tableau
7 2 (0.26%) Elasticsearch
7 2 (0.26%) MySQL
7 2 (0.26%) NoSQL
7 2 (0.26%) Oracle Reports
7 2 (0.26%) SQL Server Integration Services
8 1 (0.13%) Azure SQL Database
8 1 (0.13%) Crystal Reports
8 1 (0.13%) Data Lake
8 1 (0.13%) DynamoDB
8 1 (0.13%) OLAP
8 1 (0.13%) OLTP
8 1 (0.13%) SQL Server Reporting Services
Development Applications
1 57 (7.37%) JIRA
2 24 (3.10%) Jenkins
3 15 (1.94%) Git
4 12 (1.55%) JUnit
5 6 (0.78%) AppScan
5 6 (0.78%) Atlassian Bamboo
5 6 (0.78%) SonarQube
6 2 (0.26%) Bitbucket
6 2 (0.26%) Visual Studio
7 1 (0.13%) Artifactory
7 1 (0.13%) ClearCase
7 1 (0.13%) ClearQuest
7 1 (0.13%) GitLab
7 1 (0.13%) Hudson
7 1 (0.13%) Subversion
General
1 266 (34.41%) Social Skills
2 134 (17.34%) Finance
3 82 (10.61%) Analytical Skills
4 51 (6.60%) Law
5 35 (4.53%) Inclusion and Diversity
6 33 (4.27%) Manufacturing
7 30 (3.88%) Banking
8 24 (3.10%) Organisational Skills
8 24 (3.10%) Retail
9 23 (2.98%) Telecoms
10 22 (2.85%) Legal
11 18 (2.33%) Electronics
11 18 (2.33%) Public Sector
12 13 (1.68%) Welsh Language
13 9 (1.16%) Presentation Skills
14 7 (0.91%) Private Banking
15 5 (0.65%) Games
16 4 (0.52%) Back Office
16 4 (0.52%) Financial Institution
17 3 (0.39%) Marketing
Job Titles
1 131 (16.95%) Analyst
2 100 (12.94%) IT Support
3 86 (11.13%) Business Manager
4 80 (10.35%) Development Manager
5 78 (10.09%) Business Development Manager
6 63 (8.15%) IT Analyst
7 62 (8.02%) Support Analyst
8 59 (7.63%) Support Engineer
9 58 (7.50%) 2nd Line Support
10 57 (7.37%) Desktop Support
11 52 (6.73%) Lead
12 51 (6.60%) IT Support Analyst
13 50 (6.47%) Service Manager
14 43 (5.56%) Senior
15 37 (4.79%) Developer
16 35 (4.53%) Service Analyst
17 31 (4.01%) Administrator
18 30 (3.88%) Technical Support
19 26 (3.36%) Team Leader
20 25 (3.23%) 1st Line Support
Libraries, Frameworks & Software Standards
1 22 (2.85%) .NET
2 14 (1.81%) REST
2 14 (1.81%) SOAP
2 14 (1.81%) Web Services
3 13 (1.68%) Spring
4 12 (1.55%) Apache Camel
4 12 (1.55%) J2EE
4 12 (1.55%) RESTful
4 12 (1.55%) Spring Boot
5 10 (1.29%) JSON
6 5 (0.65%) HTML
6 5 (0.65%) XMPP
7 4 (0.52%) Elastic Stack
8 2 (0.26%) AngularJS
8 2 (0.26%) OAuth
8 2 (0.26%) React
8 2 (0.26%) XML
9 1 (0.13%) ASP.NET
9 1 (0.13%) JMS
9 1 (0.13%) SAML
Miscellaneous
1 66 (8.54%) Management Information System
2 48 (6.21%) Driving Licence
3 30 (3.88%) Data Centre
4 23 (2.98%) Social Media
5 22 (2.85%) Onboarding
6 21 (2.72%) Self-Motivation
7 18 (2.33%) CMDB
7 18 (2.33%) IoT
8 16 (2.07%) Data Protection Act
9 15 (1.94%) Client/Server
9 15 (1.94%) Private Cloud
10 12 (1.55%) Distributed Systems
11 10 (1.29%) Clustering
11 10 (1.29%) Hybrid Cloud
11 10 (1.29%) Product Ownership
12 9 (1.16%) CCTV
12 9 (1.16%) SCADA
13 8 (1.03%) Enterprise Software
13 8 (1.03%) Robotics
14 6 (0.78%) Legacy Systems
Operating Systems
1 250 (32.34%) Windows
2 123 (15.91%) Windows Server
3 79 (10.22%) Linux
4 60 (7.76%) Windows 10
5 24 (3.10%) Windows Server 2016
6 22 (2.85%) Windows Server 2019
7 15 (1.94%) Android
7 15 (1.94%) Windows Server 2012
8 13 (1.68%) AIX
8 13 (1.68%) Apple iOS
8 13 (1.68%) Mac OS X
8 13 (1.68%) Unix
9 9 (1.16%) Mac OS
9 9 (1.16%) Windows 7
10 7 (0.91%) Red Hat Enterprise Linux
11 5 (0.65%) CentOS
11 5 (0.65%) Rocky
11 5 (0.65%) Ubuntu
11 5 (0.65%) Windows Vista
12 2 (0.26%) Windows Server 2008
Processes & Methodologies
1 233 (30.14%) Customer Service
2 227 (29.37%) ITIL
3 174 (22.51%) Problem-Solving
4 117 (15.14%) ITSM
5 111 (14.36%) Continuous Improvement
6 102 (13.20%) Incident Management
7 94 (12.16%) Service Management
8 93 (12.03%) CRM
9 87 (11.25%) B2B
9 87 (11.25%) Value Proposition
10 79 (10.22%) Active Listening
10 79 (10.22%) Change Management
10 79 (10.22%) Deadline-Driven
11 78 (10.09%) Business Development
12 72 (9.31%) Service Delivery
13 70 (9.06%) Root Cause Analysis
14 67 (8.67%) Process Improvement
15 59 (7.63%) Problem Management
16 54 (6.99%) Agile
17 50 (6.47%) Asset Management
Programming Languages
1 70 (9.06%) SQL
2 32 (4.14%) PowerShell
3 24 (3.10%) Python
4 22 (2.85%) Progress 4GL
5 17 (2.20%) Java
6 8 (1.03%) C
6 8 (1.03%) C#
6 8 (1.03%) R
7 7 (0.91%) Kusto Query Language
7 7 (0.91%) Shell Script
8 4 (0.52%) Bash
8 4 (0.52%) JavaScript
9 3 (0.39%) Gremlin
9 3 (0.39%) PHP
9 3 (0.39%) PL/SQL
10 1 (0.13%) TypeScript
Qualifications
1 75 (9.70%) Degree
2 54 (6.99%) Microsoft Certification
3 49 (6.34%) Cisco Certification
4 48 (6.21%) Security Cleared
5 46 (5.95%) DBS Check
6 42 (5.43%) SC Cleared
7 37 (4.79%) CCNA
8 36 (4.66%) ITIL Certification
9 30 (3.88%) Azure Certification
10 25 (3.23%) CCNP
11 22 (2.85%) MCSE
12 20 (2.59%) ITIL Foundation Certificate
13 17 (2.20%) MCSA
13 17 (2.20%) Network+ Certification
14 15 (1.94%) JNCIS
14 15 (1.94%) VMware Certified Professional (VCP)
15 14 (1.81%) AWS Certification
15 14 (1.81%) Computer Science Degree
16 9 (1.16%) MCITP
17 8 (1.03%) Numerate Degree
Quality Assurance & Compliance
1 16 (2.07%) GDPR
2 12 (1.55%) ISO/IEC 27001
3 8 (1.03%) Accessibility
4 6 (0.78%) QA
5 4 (0.52%) Cyber Essentials
5 4 (0.52%) PCI DSS
6 3 (0.39%) Cyber Essentials PLUS
6 3 (0.39%) ISO 9001
6 3 (0.39%) PMO
7 1 (0.13%) COSHH
7 1 (0.13%) Data Quality
System Software
1 199 (25.74%) Active Directory
2 57 (7.37%) VMware Infrastructure
3 41 (5.30%) Hyper-V
4 22 (2.85%) Virtual Desktop
5 15 (1.94%) Docker
6 10 (1.29%) vSphere
7 5 (0.65%) Firmware
8 4 (0.52%) Veritas Cluster Server
9 3 (0.39%) Virtual Servers
9 3 (0.39%) VMware ESXi
9 3 (0.39%) VMware Workstation
9 3 (0.39%) XenApp
9 3 (0.39%) XenDesktop
10 1 (0.13%) EMC RecoverPoint
10 1 (0.13%) Virtual Machines
10 1 (0.13%) VMware Server
Systems Management
1 48 (6.21%) SCCM
2 45 (5.82%) Microsoft Intune
3 30 (3.88%) Ansible
4 18 (2.33%) Kubernetes
5 14 (1.81%) NetBackup
6 12 (1.55%) SCOM
7 9 (1.16%) Progress Chef
7 9 (1.16%) Puppet
8 7 (0.91%) FortiGate
8 7 (0.91%) Jamf Pro
8 7 (0.91%) Opsgenie
8 7 (0.91%) QRadar
9 6 (0.78%) Autotask
10 5 (0.65%) AirWatch
10 5 (0.65%) Single Sign-On
11 4 (0.52%) Active Directory Federation Services
11 4 (0.52%) Avamar
11 4 (0.52%) Tivoli Storage Manager
12 3 (0.39%) Cisco CUCM
12 3 (0.39%) Prometheus
Vendors
1 293 (37.90%) Microsoft
2 91 (11.77%) Salesforce
2 91 (11.77%) SAP
3 78 (10.09%) VMware
4 70 (9.06%) Cisco
5 47 (6.08%) ServiceNow
6 33 (4.27%) Veeam
7 32 (4.14%) Apple
8 31 (4.01%) Citrix
9 26 (3.36%) Oracle
10 22 (2.85%) Progress
11 21 (2.72%) Juniper
12 20 (2.59%) Dell
12 20 (2.59%) SolarWinds
13 18 (2.33%) HP
14 15 (1.94%) Meraki
15 14 (1.81%) Atlassian
16 11 (1.42%) Google
17 10 (1.29%) Symantec
18 9 (1.16%) Splunk