Period
to 15 April 2021

The following table provides summary statistics for permanent job vacancies with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 15 April 2021 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
UK
6 months to
15 Apr 2021
Same period 2020 Same period 2019
Rank 187 150 150
Rank change year-on-year -37 0 +13
Permanent jobs citing SLA 1,465 2,606 3,549
As % of all permanent jobs advertised in the UK 1.75% 2.32% 2.38%
As % of the Quality Assurance & Compliance category 14.23% 18.75% 16.92%
Number of salaries quoted 1,028 2,054 2,605
10th Percentile £23,000 £22,000 £21,250
25th Percentile £28,000 £26,250 £26,250
Median annual salary (50th Percentile) £40,000 £37,500 £37,500
Median % change year-on-year +6.67% - +7.14%
75th Percentile £57,500 £52,500 £53,750
90th Percentile £72,500 £67,500 £67,500
UK excluding London median annual salary £37,500 £34,023 £35,000
% change year-on-year +10.22% -2.79% +7.69%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Permanent vacancies with a requirement for quality assurance or compliance skills 10,292 13,899 20,978
As % of all permanent IT jobs advertised in the UK 12.30% 12.36% 14.09%
Number of salaries quoted 7,202 10,803 15,418
10th Percentile £31,250 £28,750 £27,625
25th Percentile £40,977 £37,500 £37,263
Median annual salary (50th Percentile) £52,500 £52,500 £50,000
Median % change year-on-year - +5.00% -
75th Percentile £70,000 £70,000 £67,500
90th Percentile £85,000 £85,000 £82,500
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - -

SLA
Job Vacancy Trend

Job postings citing SLA as a proportion of all IT jobs advertised.

Job vacancy trend for SLA in the UK

SLA
Salary Trend

3-month moving average salary quoted in jobs citing SLA.

Salary trend for SLA in the UK

SLA
Salary Histogram

Salary distribution for jobs citing SLA over the 6 months to 15 April 2021.

Salary histogram for SLA in the UK

SLA
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the UK over the 6 months to 15 April 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -42 1,276 £40,000 +6.67% 210
UK excluding London -32 1,074 £37,500 +10.22% 182
South East -14 326 £42,500 +9.11% 52
London -85 298 £55,000 +14.58% 39
North of England -24 251 £32,500 - 34
Work from Home -12 216 £40,000 -27.27% 32
Midlands -45 191 £33,500 +11.67% 44
Yorkshire -5 139 £34,000 -2.86% 12
West Midlands -30 115 £34,000 +6.25% 22
East of England -7 101 £40,250 +7.33% 15
South West -44 93 £34,410 +18.65% 24
North West -52 87 £38,750 +21.42% 17
East Midlands -14 76 £28,500 +3.64% 22
Scotland +29 72 £38,750 +38.39% 8
Wales +16 44 £42,645 +13.72% 4
North East -5 25 £30,000 -7.69% 5
Northern Ireland -6 4 £23,000 -11.54% 1

For the 6 months to 15 April 2021, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for SLA.

1 590 (40.27%) Microsoft
2 576 (39.32%) Windows
3 568 (38.77%) ITIL
4 439 (29.97%) Active Directory
5 400 (27.30%) Microsoft 365
6 314 (21.43%) Azure
7 277 (18.91%) Problem-Solving
8 275 (18.77%) Service Management
9 260 (17.75%) Service Delivery
10 255 (17.41%) Windows Server
11 249 (17.00%) Finance
12 238 (16.25%) VMware
13 207 (14.13%) Windows 10
14 199 (13.58%) Analytical Skills
15 196 (13.38%) Microsoft Office
16 189 (12.90%) SQL
17 170 (11.60%) Incident Management
18 164 (11.19%) Firewall
19 157 (10.72%) Citrix
20 152 (10.38%) Line Management
21 149 (10.17%) DNS
22 146 (9.97%) Agile Software Development
23 143 (9.76%) VMware Infrastructure
24 137 (9.35%) Linux
24 137 (9.35%) Change Management
25 133 (9.08%) Continuous Improvement
26 132 (9.01%) Management Information System
27 130 (8.87%) SharePoint
28 123 (8.40%) Cisco
29 121 (8.26%) GDPR

SLA
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 130 (8.87%) SharePoint
2 69 (4.71%) MS Exchange
3 34 (2.32%) IIS
4 22 (1.50%) Confluence
5 16 (1.09%) Skype for Business
6 10 (0.68%) Exchange Server 2010
6 10 (0.68%) Exchange Server 2013
7 9 (0.61%) Elasticsearch
8 8 (0.55%) Apache
8 8 (0.55%) WebLogic
9 5 (0.34%) Cloud Foundry
9 5 (0.34%) GemFire
9 5 (0.34%) Tomcat
9 5 (0.34%) WebSphere
10 4 (0.27%) JBoss
11 3 (0.20%) Apache Solr
11 3 (0.20%) CMS
11 3 (0.20%) Umbraco
12 2 (0.14%) OpenStack
12 2 (0.14%) TPMS
Applications
1 196 (13.38%) Microsoft Office
2 58 (3.96%) Microsoft Excel
3 36 (2.46%) Microsoft PowerPoint
4 13 (0.89%) MS Visio
5 3 (0.20%) Microsoft Project
5 3 (0.20%) Spreadsheet
6 1 (0.068%) Revit
Business Applications
1 23 (1.57%) Remedy ITSM
2 8 (0.55%) Dynamics NAV
3 7 (0.48%) Dynamics CRM
4 6 (0.41%) Sentinel
5 5 (0.34%) Eikon
5 5 (0.34%) SAP S/4HANA
6 4 (0.27%) Oracle Receivables
6 4 (0.27%) SAP GRC
7 3 (0.20%) Lorenzo
7 3 (0.20%) Magento
7 3 (0.20%) NetSuite
7 3 (0.20%) SAP BPC
8 2 (0.14%) Northgate Housing
8 2 (0.14%) Oracle Cash Management
8 2 (0.14%) Oracle EBS R12
8 2 (0.14%) Oracle E-Business Tax
8 2 (0.14%) Oracle Payables
8 2 (0.14%) SAP CO
8 2 (0.14%) SAP FI-AR
8 2 (0.14%) SAP FSCM
Cloud Services
1 400 (27.30%) Microsoft 365
2 314 (21.43%) Azure
3 112 (7.65%) AWS
4 53 (3.62%) Azure Active Directory
5 52 (3.55%) SaaS
6 35 (2.39%) IaaS
7 28 (1.91%) Power Platform
8 25 (1.71%) PaaS
9 21 (1.43%) GCP
10 19 (1.30%) Dynamics 365
10 19 (1.30%) OneDrive
11 15 (1.02%) Serverless
12 14 (0.96%) Cloud Computing
13 13 (0.89%) Azure Functions
14 11 (0.75%) OpenShift
15 9 (0.61%) GitHub
16 8 (0.55%) Mimecast
17 7 (0.48%) Amazon EC2
18 6 (0.41%) Amazon S3
19 5 (0.34%) Amazon ELB
Communications & Networking
1 164 (11.19%) Firewall
2 149 (10.17%) DNS
3 112 (7.65%) DHCP
4 110 (7.51%) TCP/IP
5 90 (6.14%) VPN
6 81 (5.53%) WAN
7 75 (5.12%) LAN
8 57 (3.89%) SAN
9 51 (3.48%) VoIP
10 42 (2.87%) Wireless
11 40 (2.73%) VLAN
12 37 (2.53%) Wi-Fi
13 36 (2.46%) Skype
14 30 (2.05%) Internet
14 30 (2.05%) Remote Desktop
15 24 (1.64%) SSL
16 23 (1.57%) WLAN
17 21 (1.43%) Unified Communications
18 18 (1.23%) BGP
19 16 (1.09%) MPLS
Database & Business Intelligence
1 90 (6.14%) SQL Server
2 26 (1.77%) Amazon RDS
3 25 (1.71%) Power BI
4 22 (1.50%) MySQL
5 17 (1.16%) SQL Server Integration Services
6 16 (1.09%) SQL Server Reporting Services
7 15 (1.02%) PostgreSQL
8 9 (0.61%) MongoDB
9 8 (0.55%) Oracle Database
10 7 (0.48%) Data Warehouse
10 7 (0.48%) Oracle Reports
10 7 (0.48%) SQL Server Analysis Services
11 6 (0.41%) Azure SQL Database
11 6 (0.41%) SQL Server 2000
12 5 (0.34%) Apache Hive
12 5 (0.34%) Big Data
12 5 (0.34%) Hadoop
12 5 (0.34%) SQL Server 7
13 4 (0.27%) BigQuery
14 3 (0.20%) Cosmos DB
Development Applications
1 39 (2.66%) JIRA
2 29 (1.98%) Git (software)
3 25 (1.71%) Jenkins
4 10 (0.68%) Sonatype Nexus
5 8 (0.55%) Team Foundation Server
6 7 (0.48%) GitLab
7 5 (0.34%) Cucumber
7 5 (0.34%) Gradle
7 5 (0.34%) gulp
7 5 (0.34%) Protractor
7 5 (0.34%) Selenium
8 4 (0.27%) Gerrit
9 3 (0.20%) Bitbucket
9 3 (0.20%) MSI
9 3 (0.20%) Rational Rhapsody
9 3 (0.20%) Travis CI
9 3 (0.20%) Visual Studio
10 2 (0.14%) SQL Server Management Studio (SSMS)
10 2 (0.14%) Vagrant
10 2 (0.14%) Visual Studio Team System
General
1 249 (17.00%) Finance
2 78 (5.32%) Digital Economy
3 68 (4.64%) Telecoms
4 59 (4.03%) Legal
5 52 (3.55%) Retail
6 38 (2.59%) Law
7 33 (2.25%) Games
7 33 (2.25%) Marketing
8 30 (2.05%) Banking
9 24 (1.64%) Back Office
10 21 (1.43%) Public Sector
11 20 (1.37%) Advertising
11 20 (1.37%) Billing
12 16 (1.09%) Automotive
13 15 (1.02%) Manufacturing
14 7 (0.48%) Investment Banking
15 5 (0.34%) Aerospace
15 5 (0.34%) Local Government
16 4 (0.27%) General Ledger
16 4 (0.27%) Military
Job Titles
1 343 (23.41%) Analyst
2 152 (10.38%) Service Analyst
3 126 (8.60%) Service Desk Analyst
4 118 (8.05%) Support Engineer
5 114 (7.78%) Service Manager
6 100 (6.83%) Support Analyst
7 95 (6.48%) IT Support
8 89 (6.08%) IT Manager
9 86 (5.87%) Team Leader
10 82 (5.60%) 2nd Line Support
11 74 (5.05%) IT Analyst
12 63 (4.30%) Applications Support
13 57 (3.89%) Developer
14 56 (3.82%) Infrastructure Engineer
15 55 (3.75%) IT Engineer
16 49 (3.34%) Service Desk Team Leader
17 47 (3.21%) Delivery Manager
18 45 (3.07%) Azure Engineer
19 42 (2.87%) Service Delivery Manager
20 41 (2.80%) Administrator
Libraries, Frameworks & Software Standards
1 40 (2.73%) .NET
2 31 (2.12%) Web Services
3 26 (1.77%) Spring
4 23 (1.57%) Spring Boot
5 17 (1.16%) HTML
6 16 (1.09%) CSS
7 14 (0.96%) REST
8 11 (0.75%) LAMP
8 11 (0.75%) WML
9 10 (0.68%) jQuery
10 9 (0.61%) .NET Framework
10 9 (0.61%) Middleware
10 9 (0.61%) React
11 8 (0.55%) JSON
12 7 (0.48%) ASP.NET
12 7 (0.48%) LDAP
12 7 (0.48%) RabbitMQ
12 7 (0.48%) RESTful
13 6 (0.41%) Entity Framework
13 6 (0.41%) XML
Miscellaneous
1 199 (13.58%) Analytical Skills
2 132 (9.01%) Management Information System
3 98 (6.69%) Data Centre
4 96 (6.55%) Self-Motivation
5 54 (3.69%) Driving Licence
6 28 (1.91%) Replication
7 27 (1.84%) Clustering
8 24 (1.64%) Public Cloud
9 16 (1.09%) BYOD
9 16 (1.09%) User Experience
10 15 (1.02%) Mobile App
11 14 (0.96%) EPoS
11 14 (0.96%) Private Cloud
12 13 (0.89%) AS400
13 12 (0.82%) iSeries
14 11 (0.75%) Enterprise Software
14 11 (0.75%) Video Conferencing
14 11 (0.75%) Virtual Team
15 10 (0.68%) iPad
15 10 (0.68%) iPhone
Operating Systems
1 576 (39.32%) Windows
2 255 (17.41%) Windows Server
3 207 (14.13%) Windows 10
4 137 (9.35%) Linux
5 69 (4.71%) Windows Server 2012
6 65 (4.44%) Windows Server 2016
7 47 (3.21%) Windows 7
8 43 (2.94%) Windows Server 2008
9 42 (2.87%) Unix
10 24 (1.64%) Windows Server 2019
11 20 (1.37%) Apple iOS
12 19 (1.30%) Red Hat Enterprise Linux
13 18 (1.23%) Android
13 18 (1.23%) Ubuntu
14 15 (1.02%) VMS
14 15 (1.02%) Windows Server 2003
15 13 (0.89%) Mac OS
16 11 (0.75%) Oracle Linux
16 11 (0.75%) Solaris
16 11 (0.75%) Windows XP
Processes & Methodologies
1 568 (38.77%) ITIL
2 277 (18.91%) Problem-Solving
3 275 (18.77%) Service Management
4 260 (17.75%) Service Delivery
5 170 (11.60%) Incident Management
6 152 (10.38%) Line Management
7 146 (9.97%) Agile Software Development
8 137 (9.35%) Change Management
9 133 (9.08%) Continuous Improvement
10 118 (8.05%) DevOps
11 116 (7.92%) Problem Management
12 115 (7.85%) ITSM
13 109 (7.44%) Time Management
14 100 (6.83%) Project Management
15 99 (6.76%) Stakeholder Management
16 91 (6.21%) Project Delivery
17 89 (6.08%) Mentoring
18 77 (5.26%) Coaching
19 76 (5.19%) Disaster Recovery
20 72 (4.91%) Information Security
Programming Languages
1 189 (12.90%) SQL
2 78 (5.32%) PowerShell
3 53 (3.62%) Java
4 47 (3.21%) Python
5 46 (3.14%) C#
6 38 (2.59%) C
7 37 (2.53%) JavaScript
8 25 (1.71%) T-SQL
9 22 (1.50%) PHP
10 21 (1.43%) Bash Shell
11 11 (0.75%) Perl
12 10 (0.68%) Ruby
13 9 (0.61%) Go
13 9 (0.61%) VB
14 8 (0.55%) PL/SQL
15 6 (0.41%) VBScript
16 4 (0.27%) Shell Script
16 4 (0.27%) TypeScript
16 4 (0.27%) VB.NET
17 3 (0.20%) AWK
Qualifications
1 113 (7.71%) ITIL Certification
2 108 (7.37%) Security Cleared
3 85 (5.80%) Degree
4 80 (5.46%) SC Cleared
5 61 (4.16%) Microsoft Certification
6 58 (3.96%) Cisco Certification
6 58 (3.96%) ITIL Foundation Certificate
7 47 (3.21%) CCNA
8 35 (2.39%) CCNP
9 23 (1.57%) MCP
10 19 (1.30%) MCSA
11 16 (1.09%) MCSE
12 13 (0.89%) A+ Certification
12 13 (0.89%) AWS Certification
12 13 (0.89%) DV Cleared
13 12 (0.82%) Oracle Certification
14 11 (0.75%) MCSD
14 11 (0.75%) PMI Certification
15 10 (0.68%) DBS Check
16 9 (0.61%) CCENT
Quality Assurance & Compliance
1 121 (8.26%) GDPR
2 76 (5.19%) ISO/IEC 27001
3 42 (2.87%) ISO/IEC 20000
4 41 (2.80%) QA
5 38 (2.59%) ISO 9001
6 31 (2.12%) BS25999
7 25 (1.71%) PMO
8 21 (1.43%) Data Quality
9 18 (1.23%) PCI DSS
10 9 (0.61%) Sarbanes-Oxley
11 7 (0.48%) COBIT
12 6 (0.41%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
13 3 (0.20%) Cyber Essentials
13 3 (0.20%) GRC
13 3 (0.20%) GxP
13 3 (0.20%) ISO 22301
14 2 (0.14%) NIST
15 1 (0.068%) Cyber Essentials PLUS
15 1 (0.068%) ISO 31000
15 1 (0.068%) NIST 800
System Software
1 439 (29.97%) Active Directory
2 143 (9.76%) VMware Infrastructure
3 88 (6.01%) Hyper-V
4 36 (2.46%) Firmware
5 30 (2.05%) VMware ESXi
6 29 (1.98%) XenApp
7 25 (1.71%) Virtual Servers
8 23 (1.57%) Virtual Machines
9 21 (1.43%) XenDesktop
10 16 (1.09%) Docker
11 11 (0.75%) Microsoft Virtual Server
12 10 (0.68%) vSphere
13 8 (0.55%) Oracle RAC
14 7 (0.48%) BitLocker
15 6 (0.41%) Terminal Services
16 4 (0.27%) Microsoft App-V
16 4 (0.27%) NFS
17 3 (0.20%) Veritas Cluster Server
17 3 (0.20%) Veritas Volume Manager
17 3 (0.20%) Xen
Systems Management
1 95 (6.48%) SCCM
2 37 (2.53%) Kubernetes
2 37 (2.53%) Microsoft Intune
3 26 (1.77%) Terraform
4 25 (1.71%) Ansible
5 23 (1.57%) SCOM
6 19 (1.30%) Opscode Chef
7 17 (1.16%) Nagios
7 17 (1.16%) Puppet
8 15 (1.02%) Microsoft Clustering
9 14 (0.96%) Failover Clustering
9 14 (0.96%) WSUS
10 12 (0.82%) SCVMM
11 10 (0.68%) FortiGate
11 10 (0.68%) Microsoft Data Protection Manager
12 9 (0.61%) McAfee ePO
13 8 (0.55%) BladeLogic
14 6 (0.41%) EMC NetWorker
14 6 (0.41%) Grafana
14 6 (0.41%) Kibana
Vendors
1 590 (40.27%) Microsoft
2 238 (16.25%) VMware
3 157 (10.72%) Citrix
4 123 (8.40%) Cisco
5 74 (5.05%) Oracle
6 58 (3.96%) ServiceNow
7 51 (3.48%) Veeam
8 50 (3.41%) Dell
9 44 (3.00%) HP
10 33 (2.25%) IBM
11 32 (2.18%) Remedy
11 32 (2.18%) SolarWinds
12 30 (2.05%) McAfee
13 29 (1.98%) SAP
14 28 (1.91%) Red Hat
15 27 (1.84%) Sophos
16 25 (1.71%) Apple
17 22 (1.50%) Avaya
17 22 (1.50%) EMC
18 20 (1.37%) Blue Coat