Period
to 20 January 2019

The following table provides summary statistics for permanent job vacancies with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 20 January 2019 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
UK
6 months to
20 Jan 2019
Same period 2018 Same period 2017
Rank 152 155 109
Rank change year-on-year +3 -46 +4
Permanent jobs citing SLA 3,450 3,951 4,994
As % of all permanent IT jobs advertised in the UK 2.31% 2.28% 2.82%
As % of the Quality Assurance & Compliance category 16.76% 18.20% 22.40%
Number of salaries quoted 2,566 3,114 3,932
UK median annual salary £40,000 £35,000 £37,500
Median salary % change year-on-year +14.29% -6.67% -
10th Percentile £21,250 £21,000 £21,000
90th Percentile £67,500 £65,000 £63,750
UK excluding London median annual salary £36,000 £32,500 £33,250
% change year-on-year +10.77% -2.26% -5.00%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Permanent vacancies with a requirement for quality assurance or compliance skills 20,581 21,709 22,294
As % of all permanent IT jobs advertised in the UK 13.76% 12.54% 12.59%
Number of salaries quoted 15,134 16,750 17,655
UK median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% -
10th Percentile £27,500 £27,500 £26,750
90th Percentile £80,000 £80,000 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - -

SLA
Job Vacancy Trend

Job postings citing SLA as a percentage of all IT jobs advertised.

Job vacancy trend for SLA in the UK

SLA
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA.

Salary trend for SLA in the UK

SLA
Salary Histogram

The salary distribution of IT jobs citing SLA over the 6 months to 20 January 2019.

Salary histogram for SLA in the UK

SLA
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the UK over the 6 months to 20 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +4 3,213 £40,000 +14.29% 413
UK excluding London +9 2,412 £36,000 +10.77% 363
London -4 960 £47,500 +5.56% 85
South East -7 694 £40,000 +17.65% 99
North of England -10 479 £35,000 +20.69% 61
Midlands +37 474 £35,000 +12.00% 74
West Midlands +43 342 £37,500 +20.97% 44
East of England +34 336 £37,000 +15.63% 56
South West +5 283 £32,000 -8.57% 38
North West -31 217 £35,000 +27.27% 20
Yorkshire +27 205 £32,500 +3.17% 31
East Midlands -6 132 £28,500 -9.52% 30
Scotland +6 101 £42,000 +5.00% 25
Wales -23 69 £28,500 -12.31% 10
North East -9 56 £40,000 +24.03% 10
Northern Ireland -13 1 - -

For the 6 months to 20 January 2019, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for SLA.

1 1,574 (45.62%) ITIL
2 1,300 (37.68%) Windows
3 1,124 (32.58%) Microsoft
4 837 (24.26%) Active Directory
5 710 (20.58%) Service Delivery
6 605 (17.54%) Finance
7 560 (16.23%) Microsoft Office
8 556 (16.12%) Problem-Solving
9 555 (16.09%) Service Management
10 499 (14.46%) Windows Server
11 480 (13.91%) VMware
12 467 (13.54%) Cisco
13 448 (12.99%) Incident Management
14 443 (12.84%) Office 365
15 432 (12.52%) SQL
16 389 (11.28%) Windows 7
17 357 (10.35%) Analytical Skills
18 351 (10.17%) VMware Infrastructure
19 340 (9.86%) Change Management
20 337 (9.77%) Linux
21 325 (9.42%) Citrix
22 321 (9.30%) Firewall
23 317 (9.19%) LAN
24 316 (9.16%) ITSM
25 312 (9.04%) SQL Server
26 308 (8.93%) Microsoft Azure
26 308 (8.93%) Continuous Improvement
26 308 (8.93%) Windows 10
27 296 (8.58%) WAN
28 295 (8.55%) Data Centre

SLA
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 241 (6.99%) MS Exchange
2 166 (4.81%) SharePoint
3 81 (2.35%) Skype for Business
4 62 (1.80%) IIS
5 59 (1.71%) Exchange Server 2010
6 50 (1.45%) Exchange Server 2007
7 37 (1.07%) CMS
8 32 (0.93%) Exchange Server 2013
9 29 (0.84%) Exchange Server 2003
10 26 (0.75%) WebLogic
11 25 (0.72%) Confluence
12 22 (0.64%) MQSeries
13 21 (0.61%) Apache
13 21 (0.61%) Oracle SOA Suite
14 20 (0.58%) Elasticsearch
14 20 (0.58%) Tomcat
15 17 (0.49%) IBM Notes
16 15 (0.43%) BizTalk Server
17 13 (0.38%) Blackberry Enterprise Server
18 11 (0.32%) NetWeaver
Applications
1 560 (16.23%) Microsoft Office
2 288 (8.35%) Microsoft Excel
3 165 (4.78%) Microsoft PowerPoint
4 83 (2.41%) MS Visio
5 32 (0.93%) Microsoft Project
6 23 (0.67%) Spreadsheet
7 10 (0.29%) Acrobat
8 3 (0.087%) 3ds Max
8 3 (0.087%) AutoCAD
8 3 (0.087%) Maya
8 3 (0.087%) Windchill
9 1 (0.029%) Adobe Premiere
9 1 (0.029%) Open Workbench
Business Applications
1 46 (1.33%) Dynamics CRM
2 20 (0.58%) SAP ERP
3 16 (0.46%) Remedy ITSM
4 11 (0.32%) assyst
4 11 (0.32%) Oracle EBS
4 11 (0.32%) Visualfiles
5 10 (0.29%) Dynamics NAV
6 9 (0.26%) Siebel CRM
7 6 (0.17%) Oracle EBS R12
7 6 (0.17%) Oracle General Ledger
8 5 (0.14%) Oracle 11i
8 5 (0.14%) Oracle Assets
8 5 (0.14%) Oracle Cash Management
8 5 (0.14%) Oracle Financials
8 5 (0.14%) SAP Oil and Gas
8 5 (0.14%) SAP SD
9 4 (0.12%) Oracle ASCP
9 4 (0.12%) Oracle SCM
9 4 (0.12%) SAP FI
9 4 (0.12%) SAP FI/CO
Cloud Services
1 443 (12.84%) Office 365
2 308 (8.93%) Microsoft Azure
3 170 (4.93%) Amazon AWS
4 68 (1.97%) SaaS
5 55 (1.59%) Cloud Computing
6 46 (1.33%) Azure Active Directory
7 34 (0.99%) IaaS
8 31 (0.90%) PaaS
9 20 (0.58%) Oracle Service Cloud
10 17 (0.49%) G Suite
11 14 (0.41%) Adobe Creative Cloud
11 14 (0.41%) Google Cloud Platform
12 12 (0.35%) AWS CloudFormation
12 12 (0.35%) Dynamics 365
12 12 (0.35%) Yammer
13 11 (0.32%) Mimecast
14 9 (0.26%) Azure Data Factory
14 9 (0.26%) Data Lake Analytics
14 9 (0.26%) Slack
15 6 (0.17%) Amazon CloudWatch
Communications & Networking
1 321 (9.30%) Firewall
2 317 (9.19%) LAN
3 296 (8.58%) WAN
4 241 (6.99%) DNS
5 218 (6.32%) TCP/IP
6 199 (5.77%) VPN
7 168 (4.87%) DHCP
8 132 (3.83%) Wireless
9 129 (3.74%) SAN
10 123 (3.57%) Internet
11 112 (3.25%) VoIP
12 73 (2.12%) MPLS
13 71 (2.06%) BGP
14 70 (2.03%) Remote Desktop
14 70 (2.03%) Skype
15 67 (1.94%) VLAN
15 67 (1.94%) Wi-Fi
16 66 (1.91%) Network Security
17 62 (1.80%) Cisco Nexus
18 56 (1.62%) Cisco IOS
Database & Business Intelligence
1 312 (9.04%) SQL Server
2 70 (2.03%) Relational Database
3 61 (1.77%) SQL Server Reporting Services
4 57 (1.65%) MySQL
5 50 (1.45%) SQL Server 2008
5 50 (1.45%) SQL Server Integration Services
6 48 (1.39%) Oracle Database
7 43 (1.25%) SQL Server 2012
8 42 (1.22%) Oracle Reports
9 39 (1.13%) SQL Server 2016
10 35 (1.01%) PostgreSQL
10 35 (1.01%) SQL Server Analysis Services
11 28 (0.81%) RDBMS
12 26 (0.75%) Data Warehouse
13 24 (0.70%) Power BI
14 23 (0.67%) BusinessObjects
15 20 (0.58%) SQL Server 2014
16 19 (0.55%) Data Lake
17 14 (0.41%) Microsoft Analysis Services
18 13 (0.38%) SQL Server 2000
Development Applications
1 68 (1.97%) JIRA
2 27 (0.78%) VSS/SourceSafe
3 21 (0.61%) Git (software)
4 15 (0.43%) Jenkins
5 13 (0.38%) Visual Studio
6 12 (0.35%) Oracle Forms
7 11 (0.32%) FrontPage
7 11 (0.32%) Team Foundation Server
8 8 (0.23%) MSI
9 7 (0.20%) Maven
10 6 (0.17%) AdminStudio
10 6 (0.17%) Toad
11 5 (0.14%) Hudson
11 5 (0.14%) Vagrant
12 4 (0.12%) Eclipse
12 4 (0.12%) SQL Server Management Studio (SSMS)
12 4 (0.12%) Subversion
13 3 (0.087%) CA Release Automation
13 3 (0.087%) GitLab
13 3 (0.087%) Visual Studio Tools for Office
General
1 605 (17.54%) Finance
2 208 (6.03%) Telecoms
3 182 (5.28%) Retail
4 157 (4.55%) Banking
5 87 (2.52%) Marketing
6 78 (2.26%) Law
7 66 (1.91%) Billing
7 66 (1.91%) Legal
8 58 (1.68%) Manufacturing
9 56 (1.62%) Investment Banking
10 51 (1.48%) Back Office
11 34 (0.99%) Games
12 31 (0.90%) Advertising
13 25 (0.72%) Electronics
14 24 (0.70%) Front Office
15 22 (0.64%) Publishing
16 18 (0.52%) Local Government
17 12 (0.35%) German Language
18 11 (0.32%) Aerospace
18 11 (0.32%) Private Banking
Job Titles
1 840 (24.35%) Analyst
2 383 (11.10%) Service Manager
3 341 (9.88%) Support Engineer
4 328 (9.51%) Support Analyst
5 326 (9.45%) Service Analyst
6 285 (8.26%) Service Desk Analyst
7 198 (5.74%) IT Support
8 191 (5.54%) Delivery Manager
9 182 (5.28%) Infrastructure Engineer
10 179 (5.19%) Applications Support
11 176 (5.10%) IT Manager
12 173 (5.01%) Desktop Support
13 168 (4.87%) Services Delivery Manager
14 152 (4.41%) Team Leader
15 146 (4.23%) IT Analyst
15 146 (4.23%) Network Engineer
16 128 (3.71%) 2nd Line Support
17 110 (3.19%) 1st Line Support
18 105 (3.04%) IT Engineer
19 101 (2.93%) Administrator
Libraries, Frameworks & Software Standards
1 105 (3.04%) .NET
2 52 (1.51%) HTML
3 50 (1.45%) Middleware
4 49 (1.42%) Web Services
5 46 (1.33%) ASP.NET
6 36 (1.04%) XML
7 32 (0.93%) CSS
8 24 (0.70%) Oracle Fusion
9 21 (0.61%) EDI
9 21 (0.61%) REST
10 20 (0.58%) .NET Framework
11 17 (0.49%) AngularJS
12 14 (0.41%) SOAP
12 14 (0.41%) Spring
13 13 (0.38%) LDAP
14 12 (0.35%) X-Windows
15 11 (0.32%) Elastic Stack
16 10 (0.29%) XML Messaging
17 8 (0.23%) ASP.NET MVC
17 8 (0.23%) IDoc
Miscellaneous
1 357 (10.35%) Analytical Skills
2 295 (8.55%) Data Centre
3 267 (7.74%) Management Information System
4 188 (5.45%) Self-Motivation
5 98 (2.84%) Driving Licence
6 68 (1.97%) Replication
7 67 (1.94%) Video Conferencing
8 56 (1.62%) Virtual Team
9 54 (1.57%) Blackberry
10 46 (1.33%) Clustering
11 42 (1.22%) iPhone
12 40 (1.16%) User Experience
13 38 (1.10%) e-Learning
14 34 (0.99%) Fat Client
14 34 (0.99%) Thin Client
15 31 (0.90%) Fintech
16 26 (0.75%) Client/Server
16 26 (0.75%) Public Cloud
17 24 (0.70%) Handset
18 22 (0.64%) CMDB
Operating Systems
1 1,300 (37.68%) Windows
2 499 (14.46%) Windows Server
3 389 (11.28%) Windows 7
4 337 (9.77%) Linux
5 308 (8.93%) Windows 10
6 242 (7.01%) Windows Server 2008
7 234 (6.78%) Windows Server 2012
8 156 (4.52%) Unix
9 111 (3.22%) Windows 8
10 58 (1.68%) Apple iOS
11 50 (1.45%) Android
12 48 (1.39%) Windows Server 2003
13 39 (1.13%) Red Hat Enterprise Linux
13 39 (1.13%) Windows XP
14 33 (0.96%) CentOS
15 31 (0.90%) AIX
15 31 (0.90%) Windows 2000
16 28 (0.81%) Solaris
17 26 (0.75%) Mac OS X
18 22 (0.64%) Ubuntu
Processes & Methodologies
1 1,574 (45.62%) ITIL
2 710 (20.58%) Service Delivery
3 556 (16.12%) Problem-Solving
4 555 (16.09%) Service Management
5 448 (12.99%) Incident Management
6 340 (9.86%) Change Management
7 316 (9.16%) ITSM
8 308 (8.93%) Continuous Improvement
9 264 (7.65%) Problem Management
10 263 (7.62%) Agile Software Development
11 225 (6.52%) Stakeholder Management
12 214 (6.20%) Root Cause Analysis
13 211 (6.12%) Project Management
14 205 (5.94%) Infrastructure Engineering
15 193 (5.59%) CRM
16 171 (4.96%) ITIL V3
17 167 (4.84%) Information Security
18 143 (4.14%) Disaster Recovery
19 140 (4.06%) Data Protection
20 135 (3.91%) Line Management
Programming Languages
1 432 (12.52%) SQL
2 202 (5.86%) PowerShell
3 113 (3.28%) Java
4 96 (2.78%) C#
5 88 (2.55%) Python
6 61 (1.77%) C
7 49 (1.42%) JavaScript
8 48 (1.39%) T-SQL
9 47 (1.36%) Shell Script
10 30 (0.87%) Bash Shell
11 27 (0.78%) PL/SQL
11 27 (0.78%) VBScript
12 25 (0.72%) VB
13 23 (0.67%) PHP
14 20 (0.58%) Perl
15 17 (0.49%) Ruby
15 17 (0.49%) VBA
16 14 (0.41%) C++
17 12 (0.35%) ABAP
17 12 (0.35%) VB.NET
Qualifications
1 288 (8.35%) Degree
2 263 (7.62%) Microsoft Certification
3 215 (6.23%) Cisco Certification
4 203 (5.88%) ITIL Certification
5 202 (5.86%) Security Cleared
6 163 (4.72%) SC Cleared
7 148 (4.29%) MCSE
8 146 (4.23%) CCNA
9 102 (2.96%) CCNP
10 98 (2.84%) MCP
10 98 (2.84%) MCSA
11 79 (2.29%) ITIL Foundation Certificate
12 62 (1.80%) VMware Certified Professional (VCP)
13 58 (1.68%) DV Cleared
14 56 (1.62%) ISEB
15 45 (1.30%) A+ Certification
16 35 (1.01%) HNC
17 33 (0.96%) MCDST
18 31 (0.90%) Computer Science Degree
19 26 (0.75%) HND
Quality Assurance & Compliance
1 113 (3.28%) GDPR
2 108 (3.13%) ISO/IEC 27001
3 82 (2.38%) QA
4 47 (1.36%) ISO/IEC 20000
5 36 (1.04%) PCI DSS
6 32 (0.93%) PMO
7 26 (0.75%) ISO 9001
8 17 (0.49%) Sarbanes-Oxley
9 16 (0.46%) Data Quality
10 10 (0.29%) Cyber Essentials
11 5 (0.14%) HIPAA
12 4 (0.12%) Basel II
12 4 (0.12%) Disclosure Scotland
13 3 (0.087%) BS25999
13 3 (0.087%) HL7
14 2 (0.058%) COBIT
14 2 (0.058%) P3O
15 1 (0.029%) GAAP
15 1 (0.029%) MiFID
15 1 (0.029%) Solvency II
System Software
1 837 (24.26%) Active Directory
2 351 (10.17%) VMware Infrastructure
3 164 (4.75%) Hyper-V
4 61 (1.77%) XenApp
5 58 (1.68%) vSphere
6 55 (1.59%) VMware ESXi
7 54 (1.57%) XenDesktop
8 43 (1.25%) Virtual Machines
9 38 (1.10%) Firmware
10 36 (1.04%) VMware Workstation
11 24 (0.70%) Docker
12 23 (0.67%) Microsoft App-V
13 21 (0.61%) Virtual Servers
14 17 (0.49%) BitLocker
15 12 (0.35%) NFS
16 11 (0.32%) Oracle RAC
17 8 (0.23%) EMC RecoverPoint
17 8 (0.23%) Terminal Services
17 8 (0.23%) VMware NSX
18 7 (0.20%) Virtual Desktop
Systems Management
1 235 (6.81%) SCCM
2 72 (2.09%) Puppet
3 67 (1.94%) SCOM
4 63 (1.83%) Nagios
5 41 (1.19%) Backup Exec
6 40 (1.16%) Norton AntiVirus
7 33 (0.96%) Opscode Chef
8 27 (0.78%) Ansible
8 27 (0.78%) Cisco LMS
8 27 (0.78%) Opsview
9 25 (0.72%) Cisco CUCM
9 25 (0.72%) FortiGate
9 25 (0.72%) Microsoft Clustering
10 21 (0.61%) WSUS
11 19 (0.55%) NetBackup
11 19 (0.55%) Oracle Enterprise Manager
11 19 (0.55%) Symantec Endpoint Protection
12 17 (0.49%) McAfee ePO
13 16 (0.46%) Terraform
14 15 (0.43%) AirWatch
Vendors
1 1,124 (32.58%) Microsoft
2 480 (13.91%) VMware
3 467 (13.54%) Cisco
4 325 (9.42%) Citrix
5 233 (6.75%) Oracle
6 191 (5.54%) HP
7 127 (3.68%) ServiceNow
8 120 (3.48%) SAP
9 102 (2.96%) Apple
10 98 (2.84%) CheckPoint
11 85 (2.46%) Juniper
12 84 (2.43%) Remedy
13 82 (2.38%) IBM
14 67 (1.94%) F5
15 66 (1.91%) Fortinet
15 66 (1.91%) NetApp
16 60 (1.74%) SolarWinds
17 56 (1.62%) McAfee
18 51 (1.48%) Salesforce.com
19 50 (1.45%) Dell