Period
to 29 July 2021

The following table provides summary statistics for permanent job vacancies with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 29 July 2021 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
UK
6 months to
29 Jul 2021
Same period 2020 Same period 2019
Rank 170 159 149
Rank change year-on-year -11 -10 +11
Permanent jobs citing SLA 2,306 1,495 3,607
As % of all permanent jobs advertised in the UK 2.04% 2.17% 2.50%
As % of the Quality Assurance & Compliance category 14.21% 16.83% 17.80%
Number of salaries quoted 1,409 1,189 2,680
10th Percentile £22,750 £23,500 £21,250
25th Percentile £27,000 £27,500 £26,688
Median annual salary (50th Percentile) £40,000 £40,000 £40,000
75th Percentile £55,000 £55,000 £53,750
90th Percentile £72,500 £74,000 £70,000
UK excluding London median annual salary £36,500 £37,500 £35,000
% change year-on-year -2.67% +7.14% -2.78%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Permanent vacancies with a requirement for quality assurance or compliance skills 16,227 8,883 20,263
As % of all permanent IT jobs advertised in the UK 14.37% 12.87% 14.07%
Number of salaries quoted 10,068 6,848 15,052
10th Percentile £31,250 £30,000 £28,500
25th Percentile £40,500 £40,000 £37,500
Median annual salary (50th Percentile) £53,590 £52,500 £50,000
Median % change year-on-year +2.08% +5.00% -
75th Percentile £71,250 £70,000 £67,500
90th Percentile £87,500 £85,000 £83,750
UK excluding London median annual salary £47,500 £47,500 £45,000
% change year-on-year - +5.56% -

SLA
Job Vacancy Trend

Job postings citing SLA as a proportion of all IT jobs advertised.

Job vacancy trend for SLA in the UK

SLA
Salary Trend

3-month moving average salary quoted in jobs citing SLA.

Salary trend for SLA in the UK

SLA
Salary Histogram

Salary distribution for jobs citing SLA over the 6 months to 29 July 2021.

Salary histogram for SLA in the UK

SLA
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the UK over the 6 months to 29 July 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -19 2,000 £40,000 - 461
UK excluding London -2 1,673 £36,500 -2.67% 415
South East +21 526 £35,750 -9.44% 103
London -72 494 £52,500 +5.00% 77
North of England -23 376 £34,000 -8.11% 117
Midlands +16 345 £35,000 +17.65% 94
Work from Home -62 297 £50,000 +5.26% 52
West Midlands +10 214 £37,500 +27.12% 50
North West -30 178 £44,250 +9.26% 70
Yorkshire -23 158 £34,000 -5.56% 32
East Midlands +18 131 £32,500 +8.33% 43
Scotland +9 125 £37,500 +36.36% 15
East of England -37 119 £39,000 -2.50% 35
South West -70 113 £34,410 +15.66% 35
Wales +5 77 £43,895 +23.65% 14
North East -13 40 £29,750 -8.46% 15
Northern Ireland -37 2 - - 2

For the 6 months to 29 July 2021, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for SLA.

1 1,031 (44.71%) Social Skills
2 826 (35.82%) Microsoft
3 758 (32.87%) ITIL
4 634 (27.49%) Windows
5 565 (24.50%) Service Delivery
6 501 (21.73%) Microsoft 365
7 470 (20.38%) Active Directory
8 463 (20.08%) Problem-Solving
9 452 (19.60%) Azure
10 423 (18.34%) Finance
11 353 (15.31%) Service Management
12 313 (13.57%) Line Management
13 301 (13.05%) Microsoft Office
14 293 (12.71%) Windows Server
15 281 (12.19%) Analytical Skills
15 281 (12.19%) Retail
16 277 (12.01%) VMware
17 273 (11.84%) Incident Management
18 249 (10.80%) Management Information System
19 248 (10.75%) SQL
20 229 (9.93%) Agile Software Development
20 229 (9.93%) DevOps
21 225 (9.76%) Self-Motivation
22 222 (9.63%) Facilities Management
23 215 (9.32%) Change Management
24 214 (9.28%) ITSM
25 205 (8.89%) Firewall
25 205 (8.89%) Continuous Improvement
26 200 (8.67%) Problem Management
27 197 (8.54%) Windows 10

SLA
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 128 (5.55%) SharePoint
2 100 (4.34%) MS Exchange
3 53 (2.30%) IIS
4 33 (1.43%) Elasticsearch
5 29 (1.26%) Cloud Foundry
5 29 (1.26%) GemFire
6 18 (0.78%) Skype for Business
7 17 (0.74%) Exchange Server 2013
8 14 (0.61%) Exchange Server 2010
9 13 (0.56%) Confluence
10 10 (0.43%) Oracle Workflow
11 9 (0.39%) Exchange Server 2007
12 7 (0.30%) Tomcat
12 7 (0.30%) WebLogic
13 6 (0.26%) Apache
14 4 (0.17%) CMS
14 4 (0.17%) JBoss
15 3 (0.13%) Apache Solr
15 3 (0.13%) Umbraco
15 3 (0.13%) WebSphere
Applications
1 301 (13.05%) Microsoft Office
2 139 (6.03%) Microsoft Excel
3 50 (2.17%) Microsoft PowerPoint
4 17 (0.74%) MS Visio
4 17 (0.74%) Spreadsheet
5 3 (0.13%) Siemens NX
6 1 (0.043%) Microsoft Project
Business Applications
1 42 (1.82%) Remedy ITSM
2 24 (1.04%) Maximo
3 11 (0.48%) Oracle Payables
4 9 (0.39%) Dynamics AX
4 9 (0.39%) Oracle EBS
4 9 (0.39%) Oracle Receivables
4 9 (0.39%) Oracle Subledger Accounting
5 8 (0.35%) Dynamics CRM
5 8 (0.35%) Oracle EBS R12
6 7 (0.30%) Oracle Cash Management
7 6 (0.26%) Oracle Applications
7 6 (0.26%) Oracle E-Business Tax
7 6 (0.26%) Oracle Financials
7 6 (0.26%) Sentinel
8 5 (0.22%) NetSuite
8 5 (0.22%) Oracle Assets
9 4 (0.17%) Dynamics NAV
9 4 (0.17%) SAP PP
10 3 (0.13%) SAP GRC
10 3 (0.13%) Teamcenter
Cloud Services
1 501 (21.73%) Microsoft 365
2 452 (19.60%) Azure
3 188 (8.15%) AWS
4 88 (3.82%) PaaS
5 75 (3.25%) SaaS
6 66 (2.86%) Azure Active Directory
7 63 (2.73%) Power Platform
8 59 (2.56%) IaaS
9 35 (1.52%) GitHub
10 27 (1.17%) Dynamics 365
10 27 (1.17%) OneDrive
11 22 (0.95%) Cloud Computing
12 20 (0.87%) OpenShift
13 19 (0.82%) Amazon S3
14 18 (0.78%) Mimecast
15 17 (0.74%) GCP
16 13 (0.56%) Amazon EC2
17 11 (0.48%) Azure Sentinel
18 10 (0.43%) Azure Service Bus
19 9 (0.39%) Yammer
Communications & Networking
1 205 (8.89%) Firewall
2 148 (6.42%) DNS
3 119 (5.16%) WAN
4 116 (5.03%) TCP/IP
5 115 (4.99%) LAN
6 108 (4.68%) DHCP
6 108 (4.68%) VPN
7 66 (2.86%) Wireless
8 59 (2.56%) VLAN
9 56 (2.43%) VoIP
10 54 (2.34%) Wi-Fi
11 53 (2.30%) SAN
12 48 (2.08%) Network Security
13 34 (1.47%) HTTP
14 31 (1.34%) Remote Desktop
14 31 (1.34%) Skype
15 29 (1.26%) Calico
16 27 (1.17%) Internet
17 24 (1.04%) OSPF
18 23 (1.00%) BGP
Database & Business Intelligence
1 102 (4.42%) SQL Server
2 57 (2.47%) Power BI
3 42 (1.82%) MySQL
4 37 (1.60%) PostgreSQL
5 33 (1.43%) SQL Server Integration Services
6 24 (1.04%) Amazon RDS
7 19 (0.82%) MongoDB
8 18 (0.78%) SQL Server Reporting Services
9 16 (0.69%) Tableau
10 15 (0.65%) Oracle Reports
11 14 (0.61%) Oracle Database
12 12 (0.52%) Data Warehouse
13 10 (0.43%) Big Data
14 9 (0.39%) BusinessObjects
14 9 (0.39%) NoSQL
14 9 (0.39%) SQL Server Analysis Services
15 7 (0.30%) OLAP
16 6 (0.26%) SQL Server 2012
17 5 (0.22%) OLTP
17 5 (0.22%) SQL Server 7
Development Applications
1 50 (2.17%) Git (software)
2 49 (2.12%) Jenkins
3 39 (1.69%) JIRA
4 30 (1.30%) Sonatype Nexus
5 29 (1.26%) Cucumber
5 29 (1.26%) Gradle
5 29 (1.26%) gulp
5 29 (1.26%) Protractor
5 29 (1.26%) Selenium
6 10 (0.43%) GitLab
7 8 (0.35%) Team Foundation Server
8 6 (0.26%) Visual Studio
9 4 (0.17%) Gerrit
9 4 (0.17%) LSMW
10 3 (0.13%) Appium
10 3 (0.13%) Bitbucket
10 3 (0.13%) Jasmine
10 3 (0.13%) Mocha
10 3 (0.13%) MSI
10 3 (0.13%) Postman
General
1 1,031 (44.71%) Social Skills
2 423 (18.34%) Finance
3 281 (12.19%) Analytical Skills
3 281 (12.19%) Retail
4 167 (7.24%) Organisational Skills
5 96 (4.16%) Law
6 88 (3.82%) Telecoms
7 83 (3.60%) Banking
8 65 (2.82%) Legal
9 63 (2.73%) Inclusion and Diversity
10 56 (2.43%) Public Sector
11 55 (2.39%) Digital Economy
12 42 (1.82%) Presentation Skills
13 38 (1.65%) Marketing
14 33 (1.43%) Games
15 29 (1.26%) Advertising
16 24 (1.04%) Billing
17 23 (1.00%) Influencing Skills
17 23 (1.00%) Manufacturing
18 20 (0.87%) Welsh Language
Job Titles
1 444 (19.25%) Analyst
2 208 (9.02%) Service Analyst
3 181 (7.85%) Service Desk Analyst
4 173 (7.50%) Service Manager
5 166 (7.20%) IT Support
6 162 (7.03%) Support Engineer
7 143 (6.20%) Support Analyst
8 137 (5.94%) Team Leader
9 121 (5.25%) IT Manager
10 116 (5.03%) 2nd Line Support
11 94 (4.08%) IT Analyst
12 74 (3.21%) Applications Support
12 74 (3.21%) Delivery Manager
13 73 (3.17%) Administrator
14 70 (3.04%) Service Delivery Manager
15 69 (2.99%) IT Engineer
16 62 (2.69%) Developer
17 61 (2.65%) 2nd Line Engineer
18 60 (2.60%) Service Desk Team Leader
19 59 (2.56%) Technical Support
Libraries, Frameworks & Software Standards
1 66 (2.86%) Spring
1 66 (2.86%) Spring Boot
2 53 (2.30%) .NET
3 49 (2.12%) AngularJS
4 47 (2.04%) Elastic Stack
5 43 (1.86%) Node.js
6 37 (1.60%) React
7 33 (1.43%) Web Services
8 32 (1.39%) RabbitMQ
9 30 (1.30%) J2EE
10 29 (1.26%) Kafka
10 29 (1.26%) Spring Integration
10 29 (1.26%) WireMock
11 16 (0.69%) XML
12 15 (0.65%) .NET Framework
13 13 (0.56%) HTML
14 12 (0.52%) REST
15 11 (0.48%) TensorFlow
16 10 (0.43%) CSS
16 10 (0.43%) Middleware
Miscellaneous
1 249 (10.80%) Management Information System
2 225 (9.76%) Self-Motivation
3 135 (5.85%) Data Centre
4 86 (3.73%) Driving Licence
5 52 (2.25%) Clustering
6 45 (1.95%) Public Cloud
7 38 (1.65%) Mobile App
8 37 (1.60%) PDA
9 29 (1.26%) Replication
10 26 (1.13%) CMDB
10 26 (1.13%) EPoS
11 25 (1.08%) Private Cloud
12 23 (1.00%) User Experience
12 23 (1.00%) Virtual Team
13 18 (0.78%) BYOD
14 15 (0.65%) Video Conferencing
15 13 (0.56%) Hybrid Cloud
16 12 (0.52%) Distributed Denial-of-Service
16 12 (0.52%) iPhone
17 11 (0.48%) AS400
Operating Systems
1 634 (27.49%) Windows
2 293 (12.71%) Windows Server
3 197 (8.54%) Windows 10
4 189 (8.20%) Linux
5 62 (2.69%) Windows Server 2012
5 62 (2.69%) Windows Server 2016
6 56 (2.43%) Unix
7 52 (2.25%) Windows 7
8 42 (1.82%) Windows Server 2008
9 29 (1.26%) Android
9 29 (1.26%) Apple iOS
10 27 (1.17%) Mac OS
11 26 (1.13%) Windows Server 2019
12 17 (0.74%) Ubuntu
13 16 (0.69%) Windows 8
14 13 (0.56%) Data ONTAP
15 12 (0.52%) Red Hat Enterprise Linux
15 12 (0.52%) Windows Server 2003
16 10 (0.43%) Windows XP
17 7 (0.30%) VMS
Processes & Methodologies
1 758 (32.87%) ITIL
2 565 (24.50%) Service Delivery
3 463 (20.08%) Problem-Solving
4 353 (15.31%) Service Management
5 313 (13.57%) Line Management
6 273 (11.84%) Incident Management
7 229 (9.93%) Agile Software Development
7 229 (9.93%) DevOps
8 222 (9.63%) Facilities Management
9 215 (9.32%) Change Management
10 214 (9.28%) ITSM
11 205 (8.89%) Continuous Improvement
12 200 (8.67%) Problem Management
13 186 (8.07%) Information Security
14 170 (7.37%) Mentoring
15 168 (7.29%) Time Management
16 154 (6.68%) Project Management
17 151 (6.55%) DNA
18 143 (6.20%) Stakeholder Management
19 113 (4.90%) Disaster Recovery
Programming Languages
1 248 (10.75%) SQL
2 128 (5.55%) Java
3 124 (5.38%) PowerShell
4 88 (3.82%) Python
5 83 (3.60%) JavaScript
6 57 (2.47%) Bash Shell
7 52 (2.25%) C#
8 35 (1.52%) C
8 35 (1.52%) Go
9 34 (1.47%) Ruby
10 31 (1.34%) T-SQL
11 16 (0.69%) PHP
11 16 (0.69%) PL/SQL
11 16 (0.69%) R
11 16 (0.69%) Shell Script
12 9 (0.39%) Perl
12 9 (0.39%) Rust
13 8 (0.35%) VB
14 7 (0.30%) VBScript
15 6 (0.26%) VB.NET
Qualifications
1 186 (8.07%) Degree
2 169 (7.33%) Security Cleared
3 128 (5.55%) SC Cleared
4 125 (5.42%) ITIL Certification
5 107 (4.64%) Microsoft Certification
6 69 (2.99%) ITIL Foundation Certificate
7 66 (2.86%) Cisco Certification
8 53 (2.30%) CCNA
9 32 (1.39%) CCNP
9 32 (1.39%) OCP
9 32 (1.39%) Oracle Certification
10 28 (1.21%) Computer Science Degree
11 27 (1.17%) MCP
12 21 (0.91%) MCSA
13 20 (0.87%) MCSD
13 20 (0.87%) MCSE
14 19 (0.82%) A+ Certification
15 14 (0.61%) DV Cleared
15 14 (0.61%) Network+ Certification
16 13 (0.56%) PMI Certification
Quality Assurance & Compliance
1 102 (4.42%) GDPR
2 93 (4.03%) ISO/IEC 27001
3 68 (2.95%) QA
4 37 (1.60%) ISO 9001
5 34 (1.47%) PCI DSS
6 33 (1.43%) ISO/IEC 20000
7 28 (1.21%) PMO
8 23 (1.00%) BS25999
9 19 (0.82%) Data Quality
10 17 (0.74%) Cyber Essentials
11 15 (0.65%) COBIT
12 9 (0.39%) PSD2
13 8 (0.35%) Sarbanes-Oxley
14 6 (0.26%) NIST
15 4 (0.17%) GAAP
15 4 (0.17%) GMP
15 4 (0.17%) GRC
16 2 (0.087%) Cyber Essentials PLUS
16 2 (0.087%) ISO 22301
17 1 (0.043%) ISO/IEC 27005
System Software
1 470 (20.38%) Active Directory
2 166 (7.20%) VMware Infrastructure
3 88 (3.82%) Hyper-V
4 43 (1.86%) Virtual Machines
5 31 (1.34%) VMware ESXi
6 27 (1.17%) XenDesktop
7 23 (1.00%) XenApp
8 18 (0.78%) vSphere
9 17 (0.74%) Virtual Servers
10 16 (0.69%) Docker
10 16 (0.69%) Firmware
11 11 (0.48%) VMware Workstation
12 10 (0.43%) Virtual Desktop
13 9 (0.39%) BitLocker
14 8 (0.35%) Microsoft Virtual Server
14 8 (0.35%) Oracle RAC
15 6 (0.26%) Microsoft App-V
15 6 (0.26%) vCloud
15 6 (0.26%) VMware Server
16 4 (0.17%) Terminal Services
Systems Management
1 108 (4.68%) SCCM
2 85 (3.69%) Microsoft Intune
3 75 (3.25%) Ansible
4 72 (3.12%) Kubernetes
5 52 (2.25%) Opscode Chef
6 51 (2.21%) Terraform
7 41 (1.78%) Grafana
8 37 (1.60%) Kibana
8 37 (1.60%) Puppet
9 32 (1.39%) WSUS
10 19 (0.82%) Microsoft Clustering
11 18 (0.78%) Nagios
11 18 (0.78%) SCOM
12 16 (0.69%) Active Directory Federation Services
13 13 (0.56%) Single Sign-On
14 11 (0.48%) McAfee ePO
15 10 (0.43%) Jamf Pro
15 10 (0.43%) Prometheus
16 8 (0.35%) Failover Clustering
17 7 (0.30%) Packer
Vendors
1 826 (35.82%) Microsoft
2 277 (12.01%) VMware
3 140 (6.07%) Citrix
4 136 (5.90%) Cisco
5 121 (5.25%) Oracle
6 120 (5.20%) ServiceNow
7 58 (2.52%) Remedy
8 49 (2.12%) HP
9 47 (2.04%) Dell
10 46 (1.99%) SAP
11 39 (1.69%) Veeam
12 35 (1.52%) SolarWinds
13 33 (1.43%) Apple
14 32 (1.39%) Meraki
15 28 (1.21%) IBM
16 26 (1.13%) McAfee
17 19 (0.82%) NetApp
18 18 (0.78%) CheckPoint
18 18 (0.78%) PayPal
18 18 (0.78%) Red Hat