The following table provides summary statistics for permanent job vacancies with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 3 months to 26 March 2017 with a comparison to the same period in the previous 2 years.

3 months to
26 Mar 2017
Same period 2016 Same period 2015
Service Level Agreement (SLA)
UK
Rank 133 94 95
Rank change year-on-year -39 +1  
Permanent jobs citing SLA 2046 3107 3234
As % of all permanent IT jobs advertised in the UK 2.44% 3.01% 3.04%
As % of the Quality Assurance & Compliance category 20.07% 22.82% 24.23%
Number of salaries quoted 1597 2366 2488
Median salary £35,000 £37,500 £37,500
Median salary % change year-on-year -6.66% -  
90% offered a salary of more than £21,000 £22,000 £22,500
10% offered a salary of more than £60,000 £60,000 £62,500
UK excluding London median salary £32,500 £35,000 £35,000
% change year-on-year -7.14% -  

SLA is in the quality assurance and compliance skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for quality assurance and compliance skills.

Quality Assurance & Compliance Skills
UK
Permanent job vacancies with a requirement for quality assurance and compliance skills 10193 13618 13349
As % of all permanent IT job vacancies advertised in the UK 12.14% 13.17% 12.54%
Number of salaries quoted 8039 10773 10320
Median salary £47,500 £50,000 £46,500
Median salary % change year-on-year -5.00% +7.52%  
90% offered a salary of more than £28,500 £29,000 £28,000
10% offered a salary of more than £75,000 £72,500 £72,500
UK excluding London median salary £42,500 £44,000 £42,500
% change year-on-year -3.40% +3.52%  

SLA
Job Vacancy Trend

The job posting trend of jobs advertised citing SLA as a proportion of all permanent or contract IT jobs with a match in the Quality Assurance & Compliance category.

Job vacancy trend for SLA in the UK

SLA
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA.

Salary trend for SLA in the UK

SLA
Salary Histogram

The salary distribution of IT jobs citing SLA over the 3 months to 26 March 2017.

Salary histogram for SLA in the UK

SLA
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the UK over the 3 months to 26 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -37 1899 £36,500 -2.66% 230
London -39 597 £42,500 -15.00% 50
South East -36 435 £37,500 +7.14% 50
East of England -40 172 £41,000 +26.15% 27
North West -36 156 £27,500 -15.38% 26
South West +10 146 £30,000 - 20
West Midlands 0 137 £33,750 -3.57% 19
Yorkshire -7 130 £26,500 -24.28% 27
East Midlands +13 107 £32,500 -3.70% 6
Surrey -16 105 £37,500 +4.89% 7
City of London +23 103 £42,500 -7.60% 11
Manchester -5 99 £26,000 -35.00% 15
Hampshire -24 93 £35,000 - 12
Berkshire -33 93 £40,000 -11.11% 7
West Yorkshire +8 81 £27,500 -24.65% 18
Hertfordshire -23 78 £42,500 +60.37% 15
Buckinghamshire -1 69 £30,000 +9.09% 11
Bristol +47 66 £29,000 -3.33% 7
Birmingham -16 54 £42,500 +34.92% 2
Wales +5 51 £31,250 +13.63% 8
Milton Keynes +21 49 £31,500 +20.00% 10
Scotland -26 49 £32,500 -7.14% 11
Leicestershire +5 47 £39,000 -8.23%
Wiltshire +3 47 £37,500 +29.31% 5
Leeds -9 47 £26,500 -24.28% 8
South Wales +17 46 £31,250 +15.74% 7
Reading +23 44 £35,000 - 4
Essex +4 43 £40,000 -4.76% 3
Kent +15 40 £30,000 -11.11% 4
Cheshire -3 39 £29,000 +3.57% 7

SLA
Top 30 Related IT Skills

For the 6 months to 26 March 2017, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for SLA.

1 1959 (42.97%) ITIL
2 1742 (38.21%) Windows
3 1421 (31.17%) Microsoft
4 1078 (23.65%) Active Directory
5 874 (19.17%) MS Excel
6 799 (17.53%) Service Delivery
7 760 (16.67%) Finance
8 740 (16.23%) MS Office
9 708 (15.53%) Windows Server
10 707 (15.51%) Cisco
11 664 (14.56%) Service Management
12 638 (13.99%) VMware
13 617 (13.53%) SQL
14 481 (10.55%) SQL Server
15 477 (10.46%) Citrix
16 476 (10.44%) Windows 7
17 471 (10.33%) Firewall
18 460 (10.09%) Incident Management
19 449 (9.85%) MS Exchange
20 443 (9.72%) Linux
21 440 (9.65%) Problem Management
22 416 (9.12%) Analytical Skills
23 400 (8.77%) VMware Infrastructure
24 395 (8.66%) Data Centre
25 368 (8.07%) Windows Server 2012
26 348 (7.63%) Cisco Certification
27 346 (7.59%) VPN
28 345 (7.57%) Degree
29 340 (7.46%) Security Cleared
30 326 (7.15%) Microsoft Certification

SLA
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 449 (9.85%) MS Exchange
2 179 (3.93%) SharePoint
3 145 (3.18%) Exchange Server 2010
4 130 (2.85%) IIS
5 105 (2.30%) Exchange Server 2013
6 92 (2.02%) Exchange Server 2007
7 89 (1.95%) Skype for Business
8 75 (1.65%) WebLogic
9 59 (1.29%) Exchange Server 2003
9 59 (1.29%) Tomcat
10 48 (1.05%) Blackberry Enterprise Server
11 45 (0.99%) Apache
12 43 (0.94%) CMS
13 40 (0.88%) JBoss
14 35 (0.77%) WebSphere
15 34 (0.75%) BizTalk Server
16 31 (0.68%) IBM Notes
17 26 (0.57%) Oracle SOA Suite
18 22 (0.48%) SharePoint 2013
19 18 (0.39%) Confluence
Applications
1 874 (19.17%) MS Excel
2 740 (16.23%) MS Office
3 189 (4.15%) MS PowerPoint
4 97 (2.13%) MS Visio
5 30 (0.66%) Spreadsheet
6 15 (0.33%) MS Project
7 9 (0.20%) Adobe Creative Suite
8 7 (0.15%) InDesign
9 4 (0.088%) Final Cut Pro
9 4 (0.088%) QuarkXPress
10 2 (0.044%) InfoPath
11 1 (0.022%) Maya
11 1 (0.022%) Photoshop
Business Applications
1 41 (0.90%) Dynamics CRM
2 19 (0.42%) Dynamics AX
3 17 (0.37%) Oracle EBS
4 16 (0.35%) SAP CO
4 16 (0.35%) SAP FI
4 16 (0.35%) SAP FI/CO
5 13 (0.29%) Oracle EBS R12
6 12 (0.26%) Retail-J
7 11 (0.24%) assyst
7 11 (0.24%) Oracle Applications
7 11 (0.24%) SAP Oil and Gas
8 8 (0.18%) Northgate Housing
8 8 (0.18%) Orchard Housing
8 8 (0.18%) Remedy ITSM
9 7 (0.15%) Sage 200
10 6 (0.13%) Oracle Payables
10 6 (0.13%) Oracle Receivables
10 6 (0.13%) PeopleSoft HRMS
10 6 (0.13%) Salesforce.com CRM
10 6 (0.13%) SAP HR
Cloud Services
1 290 (6.36%) Office 365
2 169 (3.71%) Microsoft Azure
3 144 (3.16%) Amazon AWS
4 80 (1.75%) SaaS
5 48 (1.05%) IaaS
6 40 (0.88%) PaaS
7 39 (0.86%) Mimecast
8 37 (0.81%) Cloud Computing
9 17 (0.37%) Google Cloud Platform
10 16 (0.35%) G Suite
11 9 (0.20%) GitHub
11 9 (0.20%) IBM Cloud
11 9 (0.20%) SoftLayer
12 7 (0.15%) OneDrive
13 5 (0.11%) Google Analytics
14 4 (0.088%) Azure Active Directory
14 4 (0.088%) Boomi
14 4 (0.088%) Oracle CX
14 4 (0.088%) Responsys
14 4 (0.088%) Yammer
Communications & Networking
1 471 (10.33%) Firewall
2 346 (7.59%) VPN
3 300 (6.58%) WAN
4 299 (6.56%) LAN
5 280 (6.14%) DNS
6 239 (5.24%) TCP/IP
7 216 (4.74%) SAN
8 205 (4.50%) DHCP
9 187 (4.10%) Internet
10 137 (3.01%) VoIP
11 136 (2.98%) Wireless
12 124 (2.72%) Cisco ASA
13 116 (2.54%) Network Security
14 109 (2.39%) BGP
15 99 (2.17%) Wi-Fi
16 96 (2.11%) MPLS
17 89 (1.95%) OSPF
18 81 (1.78%) VLAN
19 73 (1.60%) Remote Desktop
20 69 (1.51%) NAS
Database & Business Intelligence
1 481 (10.55%) SQL Server
2 129 (2.83%) SQL Server 2008
3 100 (2.19%) SQL Server Reporting Services
4 91 (2.00%) SQL Server Integration Services
5 84 (1.84%) MySQL
6 79 (1.73%) Oracle Database
7 66 (1.45%) SQL Server 2012
8 65 (1.43%) Relational Database
9 57 (1.25%) Big Data
10 56 (1.23%) SQL Server 2005
11 49 (1.07%) SQL Server Analysis Services
12 43 (0.94%) Data Warehouse
13 40 (0.88%) SQL Server 2014
14 32 (0.70%) Power BI
15 31 (0.68%) Oracle Reports
16 30 (0.66%) RDBMS
17 29 (0.64%) Oracle Database 11g
18 27 (0.59%) BusinessObjects
19 25 (0.55%) Oracle Database 12c
20 22 (0.48%) QlikView
Development Applications
1 84 (1.84%) JIRA
2 29 (0.64%) Subversion
3 21 (0.46%) PeopleTools
4 19 (0.42%) Git (software)
5 18 (0.39%) Jenkins
5 18 (0.39%) Selenium
5 18 (0.39%) Team Foundation Server
6 14 (0.31%) Visual Studio
7 10 (0.22%) PROIV
7 10 (0.22%) Talend Open Studio
8 9 (0.20%) Cucumber
9 8 (0.18%) Maven
10 7 (0.15%) Vagrant
10 7 (0.15%) WebDriver
11 6 (0.13%) git-flow
11 6 (0.13%) JUnit
11 6 (0.13%) PowerBuilder
12 5 (0.11%) HP UFT
12 5 (0.11%) MSI
12 5 (0.11%) VSS/SourceSafe
General
1 760 (16.67%) Finance
2 298 (6.54%) Telecoms
3 163 (3.58%) Retail
4 157 (3.44%) Legal
5 142 (3.11%) Banking
6 83 (1.82%) Law
7 75 (1.65%) Billing
8 74 (1.62%) Back Office
9 71 (1.56%) Marketing
10 61 (1.34%) Manufacturing
11 49 (1.07%) Advertising
12 40 (0.88%) Publishing
13 36 (0.79%) German Language
14 35 (0.77%) Electronics
15 33 (0.72%) Financial Institution
16 31 (0.68%) French Language
17 20 (0.44%) Military
18 18 (0.39%) Front Office
19 15 (0.33%) Local Government
19 15 (0.33%) Multimedia
Job Titles
1 1122 (24.61%) Analyst
2 473 (10.38%) Service Manager
3 470 (10.31%) Support Analyst
4 443 (9.72%) Support Engineer
5 437 (9.59%) Service Analyst
6 376 (8.25%) Service Desk Analyst
7 298 (6.54%) Applications Support
8 243 (5.33%) IT Support
9 232 (5.09%) 2nd Line Support
9 232 (5.09%) Delivery Manager
10 214 (4.69%) Services Delivery Manager
11 206 (4.52%) IT Manager
12 198 (4.34%) Infrastructure Engineer
13 188 (4.12%) 1st Line Support
14 184 (4.04%) Team Leader
15 179 (3.93%) Network Engineer
16 163 (3.58%) 3rd Line Engineer
17 162 (3.55%) Applications Support Analyst
18 150 (3.29%) IT Analyst
19 138 (3.03%) Administrator
Libraries, Frameworks & Software Standards
1 135 (2.96%) .NET
2 117 (2.57%) XML
3 108 (2.37%) Web Services
4 70 (1.54%) Middleware
5 64 (1.40%) HTML
6 58 (1.27%) CSS
7 48 (1.05%) ASP.NET
8 47 (1.03%) XSLT
9 41 (0.90%) SOAP
10 40 (0.88%) J2EE
11 32 (0.70%) Flash
12 29 (0.64%) Software Packaging
13 28 (0.61%) REST
14 24 (0.53%) Spring
15 23 (0.50%) Oracle Fusion
16 22 (0.48%) LAMP
17 20 (0.44%) ASP.NET Web Forms
17 20 (0.44%) JMS
18 17 (0.37%) 802.1X
18 17 (0.37%) Hibernate
Miscellaneous
1 416 (9.12%) Analytical Skills
2 395 (8.66%) Data Centre
3 278 (6.10%) Management Information System
4 120 (2.63%) Blackberry
5 112 (2.46%) Computer Science
6 73 (1.60%) Clustering
7 66 (1.45%) Driving Licence
8 58 (1.27%) Video Conferencing
9 57 (1.25%) Client/Server
9 57 (1.25%) Virtual Team
10 51 (1.12%) iPad
11 49 (1.07%) Enterprise Software
12 44 (0.97%) Replication
13 43 (0.94%) CMDB
14 41 (0.90%) EPoS
14 41 (0.90%) Fat Client
14 41 (0.90%) Thin Client
15 35 (0.77%) User Experience
16 33 (0.72%) Hybrid Cloud
17 32 (0.70%) iPhone
Operating Systems
1 1742 (38.21%) Windows
2 708 (15.53%) Windows Server
3 476 (10.44%) Windows 7
4 443 (9.72%) Linux
5 368 (8.07%) Windows Server 2012
6 325 (7.13%) Windows Server 2008
7 249 (5.46%) Unix
8 212 (4.65%) Windows Server 2003
9 175 (3.84%) Windows 8
10 124 (2.72%) Windows XP
11 120 (2.63%) Windows 10
12 63 (1.38%) Solaris
13 60 (1.32%) Mac OS
14 50 (1.10%) AIX
15 39 (0.86%) Red Hat Enterprise Linux
16 36 (0.79%) Apple iOS
16 36 (0.79%) Mac OS X
17 32 (0.70%) Android
18 27 (0.59%) Windows Vista
19 23 (0.50%) CentOS
Processes & Methodologies
1 1959 (42.97%) ITIL
2 799 (17.53%) Service Delivery
3 664 (14.56%) Service Management
4 460 (10.09%) Incident Management
5 440 (9.65%) Problem Management
6 303 (6.65%) Change Management
7 297 (6.51%) Project Management
8 294 (6.45%) ITIL V3
9 282 (6.19%) Stakeholder Management
10 272 (5.97%) ITSM
11 239 (5.24%) Continuous Improvement
12 220 (4.83%) Mentoring
13 214 (4.69%) Agile Software Development
14 204 (4.47%) Disaster Recovery
15 203 (4.45%) Performance Management
16 199 (4.36%) Root Cause Analysis
17 198 (4.34%) CRM
18 181 (3.97%) Line Management
19 167 (3.66%) Business Intelligence
20 158 (3.47%) Change Control
Programming Languages
1 617 (13.53%) SQL
2 136 (2.98%) Java
3 135 (2.96%) C#
4 125 (2.74%) PowerShell
5 94 (2.06%) T-SQL
6 68 (1.49%) JavaScript
7 63 (1.38%) Python
8 62 (1.36%) C
9 61 (1.34%) Perl
10 51 (1.12%) Shell Script
11 49 (1.07%) PL/SQL
12 36 (0.79%) PHP
13 35 (0.77%) Bash Shell
14 34 (0.75%) VBScript
15 33 (0.72%) VB
16 28 (0.61%) VB.NET
17 24 (0.53%) VBA
18 21 (0.46%) SQR
19 17 (0.37%) Ruby
20 16 (0.35%) ABAP
Qualifications
1 348 (7.63%) Cisco Certification
2 345 (7.57%) Degree
3 340 (7.46%) Security Cleared
4 326 (7.15%) Microsoft Certification
5 292 (6.40%) ITIL Certification
6 228 (5.00%) CCNA
7 176 (3.86%) MCP
8 174 (3.82%) SC Cleared
9 159 (3.49%) MCSE
10 155 (3.40%) CCNP
11 93 (2.04%) MCSA
12 92 (2.02%) DV Cleared
13 70 (1.54%) VMware Certified Professional (VCP)
14 66 (1.45%) ITIL Foundation Certificate
15 53 (1.16%) ISEB
16 52 (1.14%) MCITP
17 49 (1.07%) JNCIS
18 43 (0.94%) BC Cleared
19 41 (0.90%) CISSP
20 37 (0.81%) CISA
Quality Assurance & Compliance
1 149 (3.27%) QA
2 78 (1.71%) ISO/IEC 27001
3 60 (1.32%) PCI DSS
4 46 (1.01%) Data Quality
5 31 (0.68%) Sarbanes-Oxley
6 19 (0.42%) ISO 9001
7 10 (0.22%) COBIT
8 7 (0.15%) PMO
9 6 (0.13%) HMG Security Policy Framework
10 4 (0.088%) ISO/IEC 17799
10 4 (0.088%) Solvency II
11 3 (0.066%) ISO22301
12 2 (0.044%) HL7
12 2 (0.044%) ISO 14000
12 2 (0.044%) ISO 14001
12 2 (0.044%) ISO/IEC 20000
13 1 (0.022%) BS7666
13 1 (0.022%) Disclosure Scotland
System Software
1 1078 (23.65%) Active Directory
2 400 (8.77%) VMware Infrastructure
3 224 (4.91%) Hyper-V
4 134 (2.94%) vSphere
5 95 (2.08%) XenApp
6 55 (1.21%) Oracle RAC
7 44 (0.97%) XenDesktop
8 32 (0.70%) vCloud
8 32 (0.70%) VMware ESXi
9 31 (0.68%) VMware ESX
10 24 (0.53%) ProxySG
10 24 (0.53%) Virtual Desktop
11 21 (0.46%) Terminal Server
12 16 (0.35%) Terminal Services
12 16 (0.35%) Virtual Machines
13 14 (0.31%) VMware Server
14 12 (0.26%) Microsoft App-V
14 12 (0.26%) Virtual Servers
15 11 (0.24%) Docker
15 11 (0.24%) NFS
Systems Management
1 196 (4.30%) SCCM
2 94 (2.06%) SCOM
3 80 (1.75%) NetBackup
4 60 (1.32%) Puppet
5 45 (0.99%) Backup Exec
6 44 (0.97%) Opscode Chef
7 39 (0.86%) Microsoft Clustering
8 36 (0.79%) Oracle RMAN
9 30 (0.66%) Data Guard
10 27 (0.59%) Norton AntiVirus
11 26 (0.57%) AirWatch
12 25 (0.55%) Ansible
13 21 (0.46%) OpenView
14 20 (0.44%) Cisco Prime
14 20 (0.44%) Nagios
15 19 (0.42%) Cisco UCCX
16 16 (0.35%) Microsoft Data Protection Manager
16 16 (0.35%) Systems Management Server (SMS)
17 15 (0.33%) Cisco CUCM
18 14 (0.31%) WSUS
Vendors
1 1421 (31.17%) Microsoft
2 707 (15.51%) Cisco
3 638 (13.99%) VMware
4 477 (10.46%) Citrix
5 305 (6.69%) Oracle
6 224 (4.91%) HP
7 196 (4.30%) Juniper
8 160 (3.51%) CheckPoint
9 132 (2.90%) SAP
10 126 (2.76%) Palo Alto
11 106 (2.33%) Remedy
12 104 (2.28%) F5
13 102 (2.24%) Dell
13 102 (2.24%) NetApp
14 101 (2.22%) Apple
15 93 (2.04%) IBM
16 72 (1.58%) Symantec
17 68 (1.49%) Google
18 67 (1.47%) Veeam
19 63 (1.38%) Mitel
Kent
Aesica Pharmaceuticals
Salary: Competitive
Posted: 2 days ago
Reading, Berkshire
Global Technology Solutions Ltd
Salary: £40000 - £45000 per annum + ben
Posted: 2 days ago
Southampton, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £25000 per annum + Benefits
Posted: 3 days ago
Walsall, West Midlands (County)
HAYS INFORMATION TECHNOLOGY
Salary: £25000.00 - £28000.00 per annum
Posted: 2 days ago
Alderley Edge, Cheshire
Hiring People
Salary: Competitive salary
Posted: 2 days ago
Bristol, Avon
Harvey Nash plc
Salary: £25000 - £27000 per annum
Posted: 3 days ago
Milton Keynes, Buckinghamshire
Go IT Recruitment Ltd
Salary: From £16,000 to £18,000 per annum + excellent benefits
Posted: 2 days ago
City, London
FT Select
Salary: Up to £30,000 per annum + bonus + company benefits
Posted: 2 days ago
Leeds, West Yorkshire
Spring Technology
Posted: 2 days ago
London
Plan-net
Salary: Unspecified Competitive rate
Posted: 3 days ago
Newquay, Cornwall
Harvey Nash plc
Salary: £60000 - £70000 per annum
Posted: 3 days ago
Basingstoke, Hampshire
CV Screen Ltd
Salary: £38k - 45k per year + Pension
Posted: 3 days ago
Wakefield, West Yorkshire
Search Consultancy
Salary: £18000 - £22000 per annum
Posted: 2 days ago
Dagenham, Essex
MAPP - IT, Digital, Broadcasting & Media Recruitment Specialists
Salary: Up to £45,000 per annum basic + benefits
Posted: 3 days ago
Milton Keynes, Buckinghamshire
Plan-net
Salary: Unspecified Competitive rate
Posted: 3 days ago
Wakefield, West Yorkshire
Cloud Computing International
Salary: £35000 - £40000 per annum
Posted: 4 days ago
Manchester, Lancashire
FT Select
Salary: Up to £25,000 per annum
Posted: 2 days ago
Castleford, West Yorkshire
TJ Peel
Salary: From £15,000 to £20,000 per annum
Posted: 4 days ago
Leeds, West Yorkshire
Spring Technology
Salary: Benefits
Posted: 3 days ago
Milton Keynes, Buckinghamshire
Plan-net
Salary: Competitive rate
Posted: 4 days ago
Milton Keynes, Buckinghamshire
Plan-net
Salary: Competitive rate
Posted: 4 days ago
Chippenham, Wiltshire
Ampersand Consulting
Salary: £34000 per annum + Fantastic Benefits
Posted: 4 days ago
Middlesex
The North Starr
Salary: £23000 - £28000 per annum + benefits
Posted: 3 days ago
Wakefield, West Yorkshire
onezeero.
Salary: £35000 - £40000 per annum
Posted: 4 days ago
Chippenham, Wiltshire
Capita Resourcing - IT Resourcing
Salary: £30000.00 - £34000.00 per annum
Posted: 4 days ago
Letchworth Garden City, Hertfordshire
Understanding Recruitment
Salary: £38000 - £45000 per annum + car- health, pension, flexi +
Posted: 6 days ago
London
Big Wednesday Digital Ltd
Salary: Negotiable
Posted: 2 days ago
London
Burns Sheehan
Salary: £25000 - £29000 per annum
Posted: 5 days ago
Colchester, Essex
Heat Recruitment
Salary: From £30,000 to £35,000 per annum
Posted: 6 days ago
London
Digitech Resourcing Ltd
Salary: From £30,000 to £35,000 per annum
Posted: 6 days ago