Period
to 17 November 2018

The following table provides summary statistics for permanent job vacancies with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 17 November 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
UK
6 months to
17 Nov 2018
Same period 2017 Same period 2016
Rank 149 153 105
Rank change year-on-year +4 -48 +12
Permanent jobs citing SLA 3,659 4,212 5,511
As % of all permanent IT jobs advertised in the UK 2.26% 2.34% 2.90%
As % of the Quality Assurance & Compliance category 16.99% 18.66% 22.40%
Number of salaries quoted 2,795 3,303 4,266
UK median annual salary £40,000 £37,500 £37,500
Median salary % change year-on-year +6.67% - -
10th Percentile £21,250 £21,250 £21,000
90th Percentile £65,000 £67,500 £63,215
UK excluding London median annual salary £37,500 £32,500 £35,000
% change year-on-year +15.38% -7.14% -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Permanent vacancies with a requirement for quality assurance or compliance skills 21,538 22,576 24,605
As % of all permanent IT jobs advertised in the UK 13.30% 12.52% 12.94%
Number of salaries quoted 16,232 16,889 19,451
UK median annual salary £50,000 £50,000 £49,000
Median salary % change year-on-year - +2.04% +6.52%
10th Percentile £28,000 £27,500 £27,500
90th Percentile £80,000 £77,500 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +2.41%

SLA
Job Vacancy Trend

Job postings citing SLA as a percentage of all IT jobs advertised.

Job vacancy trend for SLA in the UK

SLA
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA.

Salary trend for SLA in the UK

SLA
Salary Histogram

The salary distribution of IT jobs citing SLA over the 6 months to 17 November 2018.

Salary histogram for SLA in the UK

SLA
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the UK over the 6 months to 17 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +1 3,357 £40,000 +6.67% 401
UK excluding London +4 2,566 £37,500 +15.38% 332
London -32 986 £45,000 - 95
South East -6 758 £42,500 +13.33% 74
North of England -11 558 £35,000 +16.67% 91
Midlands +31 502 £35,000 - 67
West Midlands +34 341 £37,500 +7.14% 39
East of England -10 294 £35,625 +11.33% 43
South West +26 275 £34,736 -0.75% 31
North West -33 266 £35,000 +27.27% 42
Yorkshire +17 235 £33,750 +12.50% 35
East Midlands +14 161 £31,000 -4.62% 28
Scotland +12 126 £45,000 +24.14% 16
Wales -14 80 £30,000 -14.29% 10
North East -25 56 £37,500 +10.29% 14
Northern Ireland 0 3 £23,500 -16.81%

For the 6 months to 17 November 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for SLA.

1 1,661 (45.39%) ITIL
2 1,267 (34.63%) Windows
3 1,216 (33.23%) Microsoft
4 867 (23.69%) Active Directory
5 702 (19.19%) Service Delivery
6 694 (18.97%) Finance
7 642 (17.55%) Service Management
8 581 (15.88%) Problem-Solving
9 576 (15.74%) Microsoft Office
10 525 (14.35%) VMware
11 510 (13.94%) Office 365
12 505 (13.80%) Incident Management
13 494 (13.50%) Windows Server
14 493 (13.47%) Cisco
15 465 (12.71%) SQL
16 407 (11.12%) Windows 7
17 394 (10.77%) LAN
18 385 (10.52%) VMware Infrastructure
19 379 (10.36%) Citrix
20 371 (10.14%) Analytical Skills
21 369 (10.08%) Linux
22 367 (10.03%) WAN
23 358 (9.78%) SQL Server
24 346 (9.46%) Microsoft Azure
25 345 (9.43%) Change Management
26 342 (9.35%) Firewall
27 340 (9.29%) Degree
28 334 (9.13%) Problem Management
28 334 (9.13%) ITSM
29 332 (9.07%) Microsoft Excel

SLA
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 247 (6.75%) MS Exchange
2 167 (4.56%) SharePoint
3 93 (2.54%) Skype for Business
4 71 (1.94%) Exchange Server 2010
5 64 (1.75%) IIS
6 47 (1.28%) Exchange Server 2007
7 42 (1.15%) Exchange Server 2013
8 34 (0.93%) Apache
9 30 (0.82%) WebLogic
10 26 (0.71%) Tomcat
11 24 (0.66%) CMS
11 24 (0.66%) Oracle SOA Suite
12 22 (0.60%) Confluence
12 22 (0.60%) Exchange Server 2003
13 21 (0.57%) IBM Notes
13 21 (0.57%) MQSeries
14 19 (0.52%) Elasticsearch
15 14 (0.38%) SharePoint 2013
16 13 (0.36%) Apache Solr
16 13 (0.36%) Blackberry Enterprise Server
Applications
1 576 (15.74%) Microsoft Office
2 332 (9.07%) Microsoft Excel
3 209 (5.71%) Microsoft PowerPoint
4 82 (2.24%) MS Visio
5 33 (0.90%) Microsoft Project
6 19 (0.52%) Spreadsheet
7 7 (0.19%) Acrobat
8 3 (0.082%) 3ds Max
8 3 (0.082%) AutoCAD
8 3 (0.082%) Maya
8 3 (0.082%) Windchill
9 1 (0.027%) Open Workbench
Business Applications
1 49 (1.34%) Dynamics CRM
2 27 (0.74%) SAP ERP
3 15 (0.41%) Remedy ITSM
4 13 (0.36%) Dynamics AX
5 10 (0.27%) assyst
5 10 (0.27%) SAP Hybris
6 8 (0.22%) Siebel CRM
7 7 (0.19%) Visualfiles
8 6 (0.16%) Dynamics NAV
9 5 (0.14%) NetSuite
9 5 (0.14%) Oracle EBS
9 5 (0.14%) Oracle EBS R12
9 5 (0.14%) Oracle Receivables
9 5 (0.14%) SAP CO
9 5 (0.14%) SAP FI
9 5 (0.14%) SAP FI/CO
9 5 (0.14%) SAP Oil and Gas
9 5 (0.14%) SAP SD
10 4 (0.11%) Oracle Payables
10 4 (0.11%) SAP ECC
Cloud Services
1 510 (13.94%) Office 365
2 346 (9.46%) Microsoft Azure
3 219 (5.99%) Amazon AWS
4 76 (2.08%) SaaS
5 66 (1.80%) Cloud Computing
6 45 (1.23%) IaaS
7 36 (0.98%) Azure Active Directory
8 30 (0.82%) PaaS
9 21 (0.57%) Adobe Creative Cloud
9 21 (0.57%) Dynamics 365
10 19 (0.52%) G Suite
11 18 (0.49%) AWS Lambda
11 18 (0.49%) DigitalOcean
11 18 (0.49%) Oracle Service Cloud
11 18 (0.49%) Serverless
12 16 (0.44%) AWS CloudFormation
13 13 (0.36%) Amazon CloudWatch
14 12 (0.33%) Google Cloud Platform
15 11 (0.30%) Amazon EC2
15 11 (0.30%) Yammer
Communications & Networking
1 394 (10.77%) LAN
2 367 (10.03%) WAN
3 342 (9.35%) Firewall
4 234 (6.40%) DNS
4 234 (6.40%) TCP/IP
5 209 (5.71%) VPN
6 154 (4.21%) Wireless
7 146 (3.99%) VoIP
8 143 (3.91%) DHCP
9 135 (3.69%) SAN
10 122 (3.33%) Internet
11 107 (2.92%) BGP
12 106 (2.90%) Wi-Fi
13 95 (2.60%) Ethernet
14 87 (2.38%) Cisco Nexus
14 87 (2.38%) MPLS
15 81 (2.21%) Skype
16 77 (2.10%) Network Security
17 76 (2.08%) Wireshark
18 73 (2.00%) Remote Desktop
Database & Business Intelligence
1 358 (9.78%) SQL Server
2 85 (2.32%) MySQL
3 78 (2.13%) Relational Database
4 62 (1.69%) SQL Server Reporting Services
5 59 (1.61%) SQL Server Integration Services
6 54 (1.48%) SQL Server 2008
7 48 (1.31%) Oracle Database
8 46 (1.26%) Oracle Reports
9 43 (1.18%) SQL Server Analysis Services
10 35 (0.96%) RDBMS
10 35 (0.96%) SQL Server 2012
11 29 (0.79%) Data Warehouse
11 29 (0.79%) PostgreSQL
11 29 (0.79%) SQL Server 2016
12 24 (0.66%) GIS
13 23 (0.63%) Redis
14 18 (0.49%) BusinessObjects
14 18 (0.49%) NoSQL
15 17 (0.46%) Microsoft Analysis Services
15 17 (0.46%) Power BI
Development Applications
1 69 (1.89%) JIRA
2 43 (1.18%) VSS/SourceSafe
3 41 (1.12%) Git (software)
4 22 (0.60%) Jenkins
4 22 (0.60%) Team Foundation Server
5 19 (0.52%) Visual Studio
6 11 (0.30%) Oracle Forms
7 9 (0.25%) Visual Studio Team System
8 7 (0.19%) MSI
8 7 (0.19%) Vagrant
9 6 (0.16%) AdminStudio
9 6 (0.16%) GitLab
9 6 (0.16%) SQL Server Management Studio (SSMS)
10 5 (0.14%) Hudson
10 5 (0.14%) Visual Studio Tools for Office
11 4 (0.11%) FrontPage
11 4 (0.11%) GCC
11 4 (0.11%) Subversion
12 3 (0.082%) Eclipse
12 3 (0.082%) Maven
General
1 694 (18.97%) Finance
2 253 (6.91%) Retail
3 230 (6.29%) Telecoms
4 162 (4.43%) Banking
5 87 (2.38%) Legal
6 82 (2.24%) Marketing
7 81 (2.21%) Law
8 75 (2.05%) Investment Banking
9 60 (1.64%) Billing
10 58 (1.59%) Manufacturing
11 55 (1.50%) Back Office
12 44 (1.20%) Advertising
13 39 (1.07%) Games
14 31 (0.85%) Front Office
15 29 (0.79%) Electronics
16 20 (0.55%) Publishing
17 19 (0.52%) Local Government
18 18 (0.49%) Hindi Language
18 18 (0.49%) Punjabi Language
18 18 (0.49%) Urdu Language
Job Titles
1 859 (23.48%) Analyst
2 422 (11.53%) Support Engineer
3 403 (11.01%) Service Manager
4 342 (9.35%) Support Analyst
5 340 (9.29%) Service Analyst
6 293 (8.01%) Service Desk Analyst
7 230 (6.29%) IT Support
8 217 (5.93%) Desktop Support
9 199 (5.44%) IT Manager
10 195 (5.33%) Applications Support
11 193 (5.27%) Delivery Manager
12 179 (4.89%) Network Engineer
13 174 (4.76%) Infrastructure Engineer
14 173 (4.73%) Services Delivery Manager
15 164 (4.48%) Team Leader
16 139 (3.80%) IT Analyst
17 137 (3.74%) 1st Line Support
18 130 (3.55%) 2nd Line Support
19 116 (3.17%) Technical Support
20 113 (3.09%) Desktop Engineer
Libraries, Frameworks & Software Standards
1 109 (2.98%) .NET
2 85 (2.32%) HTML
3 70 (1.91%) CSS
4 61 (1.67%) ASP.NET
5 60 (1.64%) Web Services
6 58 (1.59%) XML
7 42 (1.15%) Middleware
8 38 (1.04%) AngularJS
9 26 (0.71%) Oracle Fusion
10 22 (0.60%) Node.js
11 19 (0.52%) REST
12 17 (0.46%) EDI
13 15 (0.41%) HTML5
14 14 (0.38%) ASP.NET Web API
14 14 (0.38%) Elastic Stack
14 14 (0.38%) Express
14 14 (0.38%) Sails.js
14 14 (0.38%) XML Messaging
15 13 (0.36%) X-Windows
16 12 (0.33%) SOAP
Miscellaneous
1 371 (10.14%) Analytical Skills
2 295 (8.06%) Data Centre
3 257 (7.02%) Management Information System
4 209 (5.71%) Self-Motivation
5 123 (3.36%) Driving Licence
6 105 (2.87%) Computer Science
7 77 (2.10%) Virtual Team
8 70 (1.91%) User Experience
9 63 (1.72%) Replication
10 57 (1.56%) Blackberry
11 40 (1.09%) Video Conferencing
12 37 (1.01%) e-Learning
13 33 (0.90%) Clustering
13 33 (0.90%) Fat Client
13 33 (0.90%) Thin Client
14 32 (0.87%) Public Cloud
15 31 (0.85%) iPhone
16 30 (0.82%) Fintech
17 29 (0.79%) EPoS
17 29 (0.79%) Handset
Operating Systems
1 1,267 (34.63%) Windows
2 494 (13.50%) Windows Server
3 407 (11.12%) Windows 7
4 369 (10.08%) Linux
5 304 (8.31%) Windows 10
6 246 (6.72%) Windows Server 2008
7 242 (6.61%) Windows Server 2012
8 185 (5.06%) Unix
9 125 (3.42%) Windows 8
10 73 (2.00%) Apple iOS
11 66 (1.80%) Android
11 66 (1.80%) Red Hat Enterprise Linux
11 66 (1.80%) Windows Server 2003
12 41 (1.12%) Mac OS X
13 32 (0.87%) CentOS
13 32 (0.87%) Solaris
13 32 (0.87%) Windows XP
14 30 (0.82%) Mac OS
15 24 (0.66%) SUSE
15 24 (0.66%) Ubuntu
Processes & Methodologies
1 1,661 (45.39%) ITIL
2 702 (19.19%) Service Delivery
3 642 (17.55%) Service Management
4 581 (15.88%) Problem-Solving
5 505 (13.80%) Incident Management
6 345 (9.43%) Change Management
7 334 (9.13%) ITSM
7 334 (9.13%) Problem Management
8 277 (7.57%) Continuous Improvement
9 260 (7.11%) Agile Software Development
10 254 (6.94%) Root Cause Analysis
11 235 (6.42%) Stakeholder Management
12 234 (6.40%) Project Management
13 203 (5.55%) Infrastructure Engineering
14 191 (5.22%) CRM
15 183 (5.00%) ITIL V3
16 180 (4.92%) Disaster Recovery
17 147 (4.02%) Information Security
18 144 (3.94%) Time Management
19 140 (3.83%) Data Protection
Programming Languages
1 465 (12.71%) SQL
2 180 (4.92%) PowerShell
3 127 (3.47%) Java
4 98 (2.68%) Python
5 96 (2.62%) C#
6 70 (1.91%) JavaScript
6 70 (1.91%) Shell Script
7 61 (1.67%) T-SQL
8 55 (1.50%) C
9 50 (1.37%) PHP
10 33 (0.90%) PL/SQL
11 32 (0.87%) Bash Shell
12 26 (0.71%) Perl
12 26 (0.71%) VB
12 26 (0.71%) VBScript
13 21 (0.57%) VBA
14 19 (0.52%) ABAP
14 19 (0.52%) Ruby
15 14 (0.38%) ES6
15 14 (0.38%) ES8
Qualifications
1 340 (9.29%) Degree
2 297 (8.12%) Microsoft Certification
3 263 (7.19%) Cisco Certification
4 213 (5.82%) Security Cleared
5 209 (5.71%) ITIL Certification
6 203 (5.55%) MCSE
7 181 (4.95%) CCNA
8 176 (4.81%) SC Cleared
9 135 (3.69%) CCNP
10 111 (3.03%) MCP
11 103 (2.81%) MCSA
12 91 (2.49%) ITIL Foundation Certificate
13 72 (1.97%) VMware Certified Professional (VCP)
14 57 (1.56%) DV Cleared
14 57 (1.56%) ISEB
15 48 (1.31%) A+ Certification
15 48 (1.31%) Computer Science Degree
16 41 (1.12%) HNC
17 40 (1.09%) MCITP
18 31 (0.85%) Network+ Certification
Quality Assurance & Compliance
1 123 (3.36%) GDPR
2 104 (2.84%) ISO/IEC 27001
3 70 (1.91%) QA
4 52 (1.42%) ISO/IEC 20000
5 41 (1.12%) PMO
6 37 (1.01%) PCI DSS
7 24 (0.66%) ISO 9001
8 13 (0.36%) Cyber Essentials
9 11 (0.30%) Sarbanes-Oxley
10 10 (0.27%) Data Quality
11 5 (0.14%) COBIT
12 3 (0.082%) BS25999
12 3 (0.082%) Government Security Classifications
12 3 (0.082%) HL7
13 2 (0.055%) Disclosure Scotland
13 2 (0.055%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
13 2 (0.055%) MiFID
13 2 (0.055%) Solvency II
14 1 (0.027%) GAAP
14 1 (0.027%) P3O
System Software
1 867 (23.69%) Active Directory
2 385 (10.52%) VMware Infrastructure
3 207 (5.66%) Hyper-V
4 89 (2.43%) XenApp
5 71 (1.94%) XenDesktop
6 56 (1.53%) vSphere
7 50 (1.37%) Firmware
7 50 (1.37%) VMware ESXi
8 48 (1.31%) Virtual Machines
9 40 (1.09%) Docker
10 30 (0.82%) Virtual Servers
11 26 (0.71%) Microsoft App-V
12 23 (0.63%) Terminal Services
13 19 (0.52%) BitLocker
14 18 (0.49%) Oracle RAC
14 18 (0.49%) VMware Workstation
15 12 (0.33%) XenServer
16 11 (0.30%) NFS
17 7 (0.19%) Veritas Cluster Server
17 7 (0.19%) Virtual Desktop
Systems Management
1 272 (7.43%) SCCM
2 73 (2.00%) Nagios
3 69 (1.89%) Puppet
4 47 (1.28%) SCOM
5 45 (1.23%) Backup Exec
6 41 (1.12%) Cisco LMS
6 41 (1.12%) Opsview
7 35 (0.96%) NetBackup
8 30 (0.82%) WSUS
9 29 (0.79%) Norton AntiVirus
10 28 (0.77%) Red Hat Satellite
11 27 (0.74%) Opscode Chef
11 27 (0.74%) Oracle Enterprise Manager
12 26 (0.71%) SCVMM
13 25 (0.68%) Terraform
14 24 (0.66%) Cisco CUCM
15 20 (0.55%) Ansible
16 18 (0.49%) Microsoft Clustering
17 14 (0.38%) Microsoft Intune
18 13 (0.36%) vCenter Server
Vendors
1 1,216 (33.23%) Microsoft
2 525 (14.35%) VMware
3 493 (13.47%) Cisco
4 379 (10.36%) Citrix
5 266 (7.27%) Oracle
6 207 (5.66%) HP
7 154 (4.21%) SAP
8 122 (3.33%) ServiceNow
9 108 (2.95%) Apple
10 96 (2.62%) CheckPoint
11 87 (2.38%) Juniper
11 87 (2.38%) Remedy
12 81 (2.21%) Dell
13 77 (2.10%) SolarWinds
14 66 (1.80%) Red Hat
15 65 (1.78%) IBM
16 64 (1.75%) NetApp
17 59 (1.61%) Google
18 53 (1.45%) F5
19 52 (1.42%) Fortinet