Period
to 25 February 2018

The following table provides summary statistics for permanent job vacancies with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 25 February 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
UK
6 months to
25 Feb 2018
Same period 2017 Same period 2016
Rank 149 115 110
Rank change year-on-year -34 -5 -11
Permanent jobs citing SLA 3,984 4,744 5,832
As % of all permanent IT jobs advertised in the UK 2.29% 2.72% 2.77%
As % of the Quality Assurance & Compliance category 17.74% 21.95% 21.41%
Number of salaries quoted 3,115 3,787 4,596
UK median annual salary £35,500 £36,250 £37,500
Median salary % change year-on-year -2.07% -3.33% -
10th Percentile £21,000 £20,625 £21,000
90th Percentile £63,750 £63,750 £65,000
UK excluding London median annual salary £32,500 £32,500 £35,000
% change year-on-year - -7.14% -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Permanent vacancies with a requirement for quality assurance or compliance skills 22,457 21,613 27,241
As % of all permanent IT jobs advertised in the UK 12.90% 12.39% 12.93%
Number of salaries quoted 17,527 17,120 21,543
UK median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,651 £26,250 £26,250
90th Percentile £80,000 £77,500 £75,000
UK excluding London median annual salary £43,500 £42,500 £42,500
% change year-on-year +2.35% - +6.25%

SLA
Job Vacancy Trend

Job postings citing SLA as a percentage of all IT jobs advertised.

Job vacancy trend for SLA in the UK

SLA
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA.

Salary trend for SLA in the UK

SLA
Salary Histogram

The salary distribution of IT jobs citing SLA over the 6 months to 25 February 2018.

Salary histogram for SLA in the UK

SLA
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the UK over the 6 months to 25 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -36 3,721 £35,500 -4.05% 476
UK excluding London -24 2,822 £32,500 - 398
London -47 1,088 £45,000 +5.88% 107
South East -20 909 £34,000 -8.11% 121
North of England -30 592 £30,000 +13.21% 91
Midlands -27 461 £32,500 -7.14% 56
East of England -24 353 £32,000 -20.99% 63
South West +20 329 £36,179 +12.18% 38
North West -15 298 £27,500 - 47
West Midlands -15 288 £33,000 - 33
Yorkshire -46 214 £32,500 +30.00% 38
East Midlands -33 173 £32,500 -14.47% 23
Wales +29 144 £27,000 - 4
Scotland +12 125 £43,000 +38.71% 22
North East +12 85 £31,000 +12.73% 6
Northern Ireland -26 3 £26,500 +23.26% 3

For the 6 months to 25 February 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for SLA.

1 1,692 (42.47%) ITIL
2 1,608 (40.36%) Windows
3 1,406 (35.29%) Microsoft
4 890 (22.34%) Active Directory
5 773 (19.40%) Service Delivery
6 764 (19.18%) Finance
7 732 (18.37%) Windows Server
8 691 (17.34%) Microsoft Office
9 661 (16.59%) Service Management
10 620 (15.56%) VMware
11 582 (14.61%) Cisco
12 547 (13.73%) SQL
13 505 (12.68%) Office 365
14 464 (11.65%) Incident Management
15 455 (11.42%) Windows 7
16 445 (11.17%) Problem Management
17 432 (10.84%) VMware Infrastructure
18 419 (10.52%) Linux
19 418 (10.49%) SQL Server
20 408 (10.24%) Citrix
21 384 (9.64%) Degree
22 379 (9.51%) Firewall
23 364 (9.14%) Continuous Improvement
24 361 (9.06%) Windows Server 2012
25 353 (8.86%) MS Exchange
26 340 (8.53%) Change Management
27 336 (8.43%) Cisco Certification
28 335 (8.41%) Microsoft Certification
29 333 (8.36%) WAN
29 333 (8.36%) Windows Server 2008

SLA
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 353 (8.86%) MS Exchange
2 161 (4.04%) SharePoint
3 126 (3.16%) Exchange Server 2010
4 119 (2.99%) Skype for Business
5 116 (2.91%) IIS
6 73 (1.83%) Exchange Server 2013
7 69 (1.73%) Exchange Server 2007
8 44 (1.10%) BizTalk Server
9 40 (1.00%) Blackberry Enterprise Server
10 35 (0.88%) CMS
11 27 (0.68%) Apache
12 26 (0.65%) Tomcat
13 24 (0.60%) JBoss
14 17 (0.43%) nginx
14 17 (0.43%) WebLogic
14 17 (0.43%) WebSphere
15 15 (0.38%) Oracle SOA Suite
15 15 (0.38%) SharePoint Server
16 14 (0.35%) Exchange Server 2003
17 13 (0.33%) IBM Notes
Applications
1 691 (17.34%) Microsoft Office
2 265 (6.65%) Microsoft Excel
3 139 (3.49%) Microsoft PowerPoint
4 58 (1.46%) MS Visio
5 44 (1.10%) Spreadsheet
6 14 (0.35%) Microsoft Project
7 7 (0.18%) InfoPath
8 5 (0.13%) Camtasia
9 3 (0.075%) Adobe Creative Suite
9 3 (0.075%) HipChat
9 3 (0.075%) Maya
10 2 (0.050%) EngageOne
10 2 (0.050%) QuarkXPress
11 1 (0.025%) Acrobat
11 1 (0.025%) Adobe Premiere
11 1 (0.025%) Open Workbench
11 1 (0.025%) Photoshop
Business Applications
1 55 (1.38%) Remedy ITSM
2 45 (1.13%) Dynamics CRM
3 26 (0.65%) SAP CO
3 26 (0.65%) SAP FI
3 26 (0.65%) SAP FI/CO
4 21 (0.53%) Oracle EBS R12
5 18 (0.45%) Oracle EBS
6 17 (0.43%) Oracle Payables
6 17 (0.43%) SAP MM
6 17 (0.43%) SAP PP
7 16 (0.40%) Oracle Assets
7 16 (0.40%) SAP ERP
8 15 (0.38%) Oracle Financials
8 15 (0.38%) Oracle Receivables
8 15 (0.38%) Oracle Subledger Accounting
9 14 (0.35%) SAP MII
9 14 (0.35%) SAP PP-PI
10 12 (0.30%) Oracle General Ledger
11 11 (0.28%) Dynamics AX
11 11 (0.28%) Dynamics NAV
Cloud Services
1 505 (12.68%) Office 365
2 250 (6.28%) Microsoft Azure
3 100 (2.51%) Amazon AWS
4 80 (2.01%) SaaS
5 57 (1.43%) Cloud Computing
6 47 (1.18%) IaaS
7 25 (0.63%) OneDrive
8 23 (0.58%) Mimecast
9 16 (0.40%) Azure Active Directory
10 15 (0.38%) PaaS
11 14 (0.35%) Dynamics 365
12 13 (0.33%) Google Cloud Platform
13 10 (0.25%) GitHub
14 8 (0.20%) G Suite
15 6 (0.15%) Google Analytics
15 6 (0.15%) Yammer
16 4 (0.10%) AWS CloudFormation
17 3 (0.075%) Adobe Creative Cloud
17 3 (0.075%) Bluemix
17 3 (0.075%) IBM Cloud
Communications & Networking
1 379 (9.51%) Firewall
2 333 (8.36%) WAN
3 322 (8.08%) LAN
4 293 (7.35%) DNS
5 238 (5.97%) TCP/IP
6 188 (4.72%) DHCP
6 188 (4.72%) VPN
7 169 (4.24%) SAN
8 165 (4.14%) VoIP
9 138 (3.46%) Wireless
10 86 (2.16%) Skype
11 85 (2.13%) VLAN
12 84 (2.11%) Wi-Fi
13 79 (1.98%) Remote Desktop
14 73 (1.83%) BGP
15 72 (1.81%) Cisco Nexus
16 63 (1.58%) Internet
16 63 (1.58%) MPLS
17 61 (1.53%) NetScaler
17 61 (1.53%) Network Security
Database & Business Intelligence
1 418 (10.49%) SQL Server
2 54 (1.36%) SQL Server 2008
3 49 (1.23%) Oracle Database
4 44 (1.10%) SQL Server 2014
5 40 (1.00%) Relational Database
6 36 (0.90%) SQL Server Reporting Services
7 34 (0.85%) SQL Server 2012
8 33 (0.83%) MySQL
9 32 (0.80%) SQL Server Integration Services
10 26 (0.65%) Oracle Database 10g
10 26 (0.65%) Power BI
11 25 (0.63%) Data Warehouse
12 22 (0.55%) MongoDB
13 21 (0.53%) Oracle Database 12c
14 20 (0.50%) BusinessObjects
15 18 (0.45%) Oracle Reports
16 17 (0.43%) Hadoop
17 16 (0.40%) Oracle BI EE
17 16 (0.40%) Oracle Database 11g
17 16 (0.40%) RDBMS
Development Applications
1 49 (1.23%) JIRA
1 49 (1.23%) VSS/SourceSafe
2 48 (1.20%) Team Foundation Server
3 22 (0.55%) Visual Studio
4 21 (0.53%) Jenkins
5 16 (0.40%) SQL Server Management Studio (SSMS)
6 13 (0.33%) Git (software)
7 11 (0.28%) Eclipse
7 11 (0.28%) WinDbg
8 9 (0.23%) TeamCity
9 8 (0.20%) Atlassian Bamboo
10 6 (0.15%) Maven
10 6 (0.15%) Subversion
11 5 (0.13%) Oracle Forms
11 5 (0.13%) Selenium
12 3 (0.075%) Bitbucket
12 3 (0.075%) Sonatype Nexus
13 2 (0.050%) IBM UrbanCode
13 2 (0.050%) IntelliJ
13 2 (0.050%) Octopus Deploy
General
1 764 (19.18%) Finance
2 212 (5.32%) Telecoms
3 163 (4.09%) Retail
4 160 (4.02%) Legal
5 147 (3.69%) Banking
6 124 (3.11%) Law
7 95 (2.38%) Marketing
8 82 (2.06%) Back Office
9 64 (1.61%) Advertising
10 61 (1.53%) Military
11 58 (1.46%) Billing
12 53 (1.33%) Manufacturing
13 44 (1.10%) Investment Banking
14 35 (0.88%) Publishing
15 29 (0.73%) French Language
16 27 (0.68%) Front Office
17 25 (0.63%) Games
17 25 (0.63%) German Language
18 24 (0.60%) Electronics
19 17 (0.43%) Financial Institution
Job Titles
1 924 (23.19%) Analyst
2 447 (11.22%) Support Engineer
3 396 (9.94%) Support Analyst
4 381 (9.56%) Service Manager
5 359 (9.01%) Service Analyst
6 278 (6.98%) Applications Support
7 276 (6.93%) Service Desk Analyst
8 269 (6.75%) IT Support
9 238 (5.97%) 2nd Line Support
10 224 (5.62%) Network Engineer
11 214 (5.37%) Desktop Support
12 205 (5.15%) IT Manager
13 171 (4.29%) Team Leader
14 165 (4.14%) Delivery Manager
15 157 (3.94%) Services Delivery Manager
16 142 (3.56%) Administrator
17 139 (3.49%) Applications Support Analyst
17 139 (3.49%) IT Analyst
18 135 (3.39%) IT Engineer
19 134 (3.36%) Developer
Libraries, Frameworks & Software Standards
1 142 (3.56%) .NET
2 125 (3.14%) Web Services
3 84 (2.11%) HTML
4 73 (1.83%) CSS
5 59 (1.48%) J2EE
6 58 (1.46%) jQuery
7 49 (1.23%) Middleware
8 44 (1.10%) XML
9 36 (0.90%) REST
10 35 (0.88%) AngularJS
10 35 (0.88%) ASP.NET Web API
11 33 (0.83%) ASP.NET
11 33 (0.83%) Spring
12 32 (0.80%) Entity Framework
12 32 (0.80%) WCF
13 31 (0.78%) Ajax
14 25 (0.63%) Hibernate
15 20 (0.50%) SOAP
16 19 (0.48%) HTML5
16 19 (0.48%) Java EE
Miscellaneous
1 315 (7.91%) Analytical Skills
2 301 (7.56%) Management Information System
3 267 (6.70%) Data Centre
4 121 (3.04%) Computer Science
5 106 (2.66%) User Experience
6 98 (2.46%) Driving Licence
7 68 (1.71%) Blackberry
8 66 (1.66%) Clustering
9 62 (1.56%) Enterprise Software
10 48 (1.20%) iPhone
11 47 (1.18%) Virtual Team
12 42 (1.05%) Fintech
13 39 (0.98%) Client/Server
14 38 (0.95%) CMDB
15 33 (0.83%) EPoS
15 33 (0.83%) Video Conferencing
16 29 (0.73%) Enterprise Storage
17 26 (0.65%) N-Tier
17 26 (0.65%) Public Cloud
17 26 (0.65%) Replication
Operating Systems
1 1,608 (40.36%) Windows
2 732 (18.37%) Windows Server
3 455 (11.42%) Windows 7
4 419 (10.52%) Linux
5 361 (9.06%) Windows Server 2012
6 333 (8.36%) Windows Server 2008
7 236 (5.92%) Windows 10
8 191 (4.79%) Unix
9 127 (3.19%) Windows Server 2003
10 107 (2.69%) Windows 8
11 59 (1.48%) Apple iOS
12 56 (1.41%) Mac OS X
13 50 (1.26%) Android
14 45 (1.13%) Windows XP
15 41 (1.03%) Solaris
16 38 (0.95%) Red Hat Enterprise Linux
17 31 (0.78%) CentOS
18 26 (0.65%) Mac OS
19 23 (0.58%) AIX
20 21 (0.53%) Ubuntu
Processes & Methodologies
1 1,692 (42.47%) ITIL
2 773 (19.40%) Service Delivery
3 661 (16.59%) Service Management
4 464 (11.65%) Incident Management
5 445 (11.17%) Problem Management
6 364 (9.14%) Continuous Improvement
7 340 (8.53%) Change Management
8 324 (8.13%) ITSM
9 283 (7.10%) Stakeholder Management
10 256 (6.43%) Project Management
11 231 (5.80%) Agile Software Development
12 219 (5.50%) ITIL V3
13 204 (5.12%) Disaster Recovery
14 203 (5.10%) Root Cause Analysis
15 182 (4.57%) Line Management
16 159 (3.99%) Business Intelligence
17 157 (3.94%) CRM
18 156 (3.92%) Coaching
18 156 (3.92%) Mentoring
19 145 (3.64%) Time Management
Programming Languages
1 547 (13.73%) SQL
2 162 (4.07%) PowerShell
3 147 (3.69%) C#
4 124 (3.11%) Java
5 99 (2.48%) JavaScript
6 74 (1.86%) Python
7 71 (1.78%) T-SQL
8 67 (1.68%) VB
9 45 (1.13%) Bash Shell
10 38 (0.95%) C
10 38 (0.95%) PL/SQL
11 30 (0.75%) Perl
12 28 (0.70%) PHP
13 22 (0.55%) Shell Script
13 22 (0.55%) VBScript
14 18 (0.45%) C++
15 14 (0.35%) ABAP
16 13 (0.33%) Erlang
16 13 (0.33%) Ruby
17 12 (0.30%) VBA
Qualifications
1 384 (9.64%) Degree
2 336 (8.43%) Cisco Certification
3 335 (8.41%) Microsoft Certification
4 293 (7.35%) Security Cleared
5 256 (6.43%) ITIL Certification
6 247 (6.20%) CCNA
7 200 (5.02%) SC Cleared
8 175 (4.39%) MCSE
9 157 (3.94%) CCNP
10 143 (3.59%) MCSA
11 127 (3.19%) MCP
12 86 (2.16%) DV Cleared
13 65 (1.63%) Computer Science Degree
14 38 (0.95%) CCIE
14 38 (0.95%) ITIL Foundation Certificate
15 33 (0.83%) VMware Certified Professional (VCP)
16 30 (0.75%) MCITP
17 23 (0.58%) HND
18 21 (0.53%) A+ Certification
18 21 (0.53%) DBS Check
Quality Assurance & Compliance
1 83 (2.08%) QA
2 72 (1.81%) ISO/IEC 27001
3 46 (1.15%) ISO 9001
4 35 (0.88%) PCI DSS
5 34 (0.85%) Data Quality
6 30 (0.75%) ISO/IEC 20000
7 26 (0.65%) PMO
8 21 (0.53%) GDPR
9 14 (0.35%) COBIT
9 14 (0.35%) Sarbanes-Oxley
10 7 (0.18%) ISO 14001
11 4 (0.10%) Disclosure Scotland
11 4 (0.10%) GCP
11 4 (0.10%) NEBOSH
12 3 (0.075%) MiFID
13 2 (0.050%) Cyber Essentials
13 2 (0.050%) ISO 20022
13 2 (0.050%) ISO 22301
13 2 (0.050%) ISO 8583
14 1 (0.025%) BS7666
System Software
1 890 (22.34%) Active Directory
2 432 (10.84%) VMware Infrastructure
3 296 (7.43%) Hyper-V
4 95 (2.38%) vSphere
5 90 (2.26%) VMware ESXi
6 80 (2.01%) XenApp
7 53 (1.33%) XenDesktop
8 27 (0.68%) Microsoft App-V
9 24 (0.60%) Firmware
10 23 (0.58%) Virtual Servers
11 21 (0.53%) Docker
12 18 (0.45%) Virtual Machines
13 17 (0.43%) Virtual Desktop
14 16 (0.40%) BitLocker
15 15 (0.38%) XenServer
16 13 (0.33%) Terminal Services
17 10 (0.25%) Oracle RAC
18 8 (0.20%) FreeRADIUS
18 8 (0.20%) Veritas Cluster Server
19 7 (0.18%) VMware Workstation
Systems Management
1 254 (6.38%) SCCM
2 63 (1.58%) Nagios
3 51 (1.28%) SCOM
4 49 (1.23%) Cisco LMS
4 49 (1.23%) Opsview
5 43 (1.08%) vCenter Server
6 38 (0.95%) SCVMM
7 34 (0.85%) Backup Exec
7 34 (0.85%) Cisco Prime
8 32 (0.80%) vMotion
9 31 (0.78%) WSUS
10 30 (0.75%) Oracle Enterprise Manager
11 25 (0.63%) Puppet
12 22 (0.55%) NetBackup
12 22 (0.55%) ServiceCenter
13 21 (0.53%) Ansible
13 21 (0.53%) Single Sign-On
14 18 (0.45%) Systems Management Server (SMS)
15 16 (0.40%) Opscode Chef
15 16 (0.40%) Tivoli Storage Manager
Vendors
1 1,406 (35.29%) Microsoft
2 620 (15.56%) VMware
3 582 (14.61%) Cisco
4 408 (10.24%) Citrix
5 258 (6.48%) HP
6 223 (5.60%) Oracle
7 143 (3.59%) Remedy
8 120 (3.01%) SAP
9 118 (2.96%) Dell
10 112 (2.81%) Juniper
11 105 (2.64%) Apple
12 93 (2.33%) Veeam
13 83 (2.08%) F5
13 83 (2.08%) Xerox
14 78 (1.96%) Red Hat
14 78 (1.96%) SolarWinds
15 76 (1.91%) ServiceNow
16 64 (1.61%) CheckPoint
17 62 (1.56%) IBM
18 59 (1.48%) Ivanti