Service Level Agreement (SLA)
UK
The following table provides summary statistics for permanent job vacancies with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 10 December 2023 with a comparison to the same period in the previous 2 years.
| 6 months to 10 Dec 2023 |
Same period 2022 | Same period 2021 | |
|---|---|---|---|
| Rank | 172 | 165 | 165 |
| Rank change year-on-year | -7 | 0 | +18 |
| Permanent jobs citing SLA | 1,074 | 2,817 | 2,974 |
| As % of all permanent jobs advertised in the UK | 2.05% | 2.30% | 2.34% |
| As % of the Quality Assurance & Compliance category | 13.91% | 12.96% | 14.99% |
| Number of salaries quoted | 821 | 1,971 | 1,920 |
| 10th Percentile | £25,000 | £25,000 | £22,500 |
| 25th Percentile | £28,000 | £29,000 | £27,500 |
| Median annual salary (50th Percentile) | £37,500 | £40,000 | £40,000 |
| Median % change year-on-year | -6.25% | - | -5.88% |
| 75th Percentile | £53,750 | £54,875 | £55,000 |
| 90th Percentile | £71,250 | £71,500 | £73,750 |
| UK excluding London median annual salary | £33,210 | £37,500 | £35,000 |
| % change year-on-year | -11.44% | +7.14% | -12.50% |
All Quality Assurance and Compliance Skills
UK
SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for quality assurance or compliance skills.
| Permanent vacancies with a requirement for quality assurance or compliance skills | 7,723 | 21,738 | 19,840 |
| As % of all permanent jobs advertised in the UK | 14.77% | 17.78% | 15.61% |
| Number of salaries quoted | 5,686 | 11,782 | 12,692 |
| 10th Percentile | £31,250 | £31,250 | £31,000 |
| 25th Percentile | £42,500 | £42,500 | £40,500 |
| Median annual salary (50th Percentile) | £60,000 | £57,500 | £55,000 |
| Median % change year-on-year | +4.35% | +4.55% | +2.80% |
| 75th Percentile | £77,500 | £76,250 | £72,500 |
| 90th Percentile | £95,000 | £95,000 | £90,000 |
| UK excluding London median annual salary | £52,500 | £50,000 | £47,500 |
| % change year-on-year | +5.00% | +5.26% | -3.06% |
SLA
Job Vacancy Trend
Job postings citing SLA as a proportion of all IT jobs advertised.
SLA
Salary Trend
3-month moving average salary quoted in jobs citing SLA.
SLA
Salary Histogram
Salary distribution for jobs citing SLA over the 6 months to 10 December 2023.
SLA
Top 17 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the UK over the 6 months to 10 December 2023. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | -14 | 938 | £37,500 | -6.25% | 562 |
| UK excluding London | -26 | 780 | £33,210 | -11.44% | 458 |
| Work from Home | -31 | 316 | £49,000 | +13.95% | 178 |
| London | +50 | 277 | £45,000 | -10.00% | 136 |
| South East | -5 | 228 | £32,500 | -7.14% | 134 |
| North of England | +17 | 206 | £33,098 | -12.90% | 112 |
| Yorkshire | +28 | 123 | £32,500 | +0.93% | 45 |
| Midlands | -44 | 109 | £32,004 | -14.66% | 81 |
| West Midlands | -9 | 87 | £32,004 | -14.66% | 45 |
| Wales | +38 | 80 | £33,500 | +11.67% | 15 |
| North West | -3 | 63 | £35,000 | -17.65% | 54 |
| South West | -14 | 60 | £41,221 | +37.40% | 42 |
| East of England | -13 | 57 | £26,250 | -34.38% | 51 |
| Scotland | +4 | 41 | £30,824 | -17.80% | 33 |
| North East | +38 | 20 | £32,500 | +0.78% | 14 |
| East Midlands | -29 | 20 | £44,000 | +10.00% | 36 |
| Northern Ireland | +10 | 2 | £32,500 | - | 7 |
SLA
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
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