Service Level Agreement (SLA)
UK

The following table provides summary statistics for permanent job vacancies with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 10 December 2023 with a comparison to the same period in the previous 2 years.

6 months to
10 Dec 2023
Same period 2022 Same period 2021
Rank 172 165 165
Rank change year-on-year -7 0 +18
Permanent jobs citing SLA 1,074 2,817 2,974
As % of all permanent jobs advertised in the UK 2.05% 2.30% 2.34%
As % of the Quality Assurance & Compliance category 13.91% 12.96% 14.99%
Number of salaries quoted 821 1,971 1,920
10th Percentile £25,000 £25,000 £22,500
25th Percentile £28,000 £29,000 £27,500
Median annual salary (50th Percentile) £37,500 £40,000 £40,000
Median % change year-on-year -6.25% - -5.88%
75th Percentile £53,750 £54,875 £55,000
90th Percentile £71,250 £71,500 £73,750
UK excluding London median annual salary £33,210 £37,500 £35,000
% change year-on-year -11.44% +7.14% -12.50%

All Quality Assurance and Compliance Skills
UK

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for quality assurance or compliance skills.

Permanent vacancies with a requirement for quality assurance or compliance skills 7,723 21,738 19,840
As % of all permanent jobs advertised in the UK 14.77% 17.78% 15.61%
Number of salaries quoted 5,686 11,782 12,692
10th Percentile £31,250 £31,250 £31,000
25th Percentile £42,500 £42,500 £40,500
Median annual salary (50th Percentile) £60,000 £57,500 £55,000
Median % change year-on-year +4.35% +4.55% +2.80%
75th Percentile £77,500 £76,250 £72,500
90th Percentile £95,000 £95,000 £90,000
UK excluding London median annual salary £52,500 £50,000 £47,500
% change year-on-year +5.00% +5.26% -3.06%

SLA
Job Vacancy Trend

Job postings citing SLA as a proportion of all IT jobs advertised.

Job vacancy trend for SLA in the UK

SLA
Salary Trend

3-month moving average salary quoted in jobs citing SLA.

Salary trend for SLA in the UK

SLA
Salary Histogram

Salary distribution for jobs citing SLA over the 6 months to 10 December 2023.

Salary histogram for SLA in the UK

SLA
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the UK over the 6 months to 10 December 2023. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -14 938 £37,500 -6.25% 562
UK excluding London -26 780 £33,210 -11.44% 458
Work from Home -31 316 £49,000 +13.95% 178
London +50 277 £45,000 -10.00% 136
South East -5 228 £32,500 -7.14% 134
North of England +17 206 £33,098 -12.90% 112
Yorkshire +28 123 £32,500 +0.93% 45
Midlands -44 109 £32,004 -14.66% 81
West Midlands -9 87 £32,004 -14.66% 45
Wales +38 80 £33,500 +11.67% 15
North West -3 63 £35,000 -17.65% 54
South West -14 60 £41,221 +37.40% 42
East of England -13 57 £26,250 -34.38% 51
Scotland +4 41 £30,824 -17.80% 33
North East +38 20 £32,500 +0.78% 14
East Midlands -29 20 £44,000 +10.00% 36
Northern Ireland +10 2 £32,500 - 7

SLA
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 93 (8.66%) SharePoint
2 88 (8.19%) WebLogic
3 40 (3.72%) IIS
4 26 (2.42%) MS Exchange
5 10 (0.93%) Apache Spark
5 10 (0.93%) Oracle Service Bus
6 8 (0.74%) Confluence
7 7 (0.65%) IBM Domino
7 7 (0.65%) IBM Notes
8 4 (0.37%) SharePoint Server
8 4 (0.37%) Skype for Business
9 3 (0.28%) Apache
9 3 (0.28%) Exchange Server 2010
9 3 (0.28%) Oracle SOA Suite
10 1 (0.093%) Exchange Server 2007
10 1 (0.093%) OpenStack
10 1 (0.093%) Tomcat
10 1 (0.093%) WebSphere
Applications
1 156 (14.53%) Microsoft Office
2 59 (5.49%) Microsoft Excel
3 42 (3.91%) Microsoft PowerPoint
4 14 (1.30%) MS Visio
5 2 (0.19%) Spreadsheet
6 1 (0.093%) Microsoft Project
Business Applications
1 15 (1.40%) Remedy ITSM
2 13 (1.21%) Adaptiv
3 9 (0.84%) Salesforce CRM
4 6 (0.56%) Dynamics NAV
5 5 (0.47%) SAP S/4HANA
6 4 (0.37%) assyst
7 3 (0.28%) Elite 3E
7 3 (0.28%) SAP CO
7 3 (0.28%) SAP FI
7 3 (0.28%) SAP FI/CO
8 2 (0.19%) SAP ERP
8 2 (0.19%) SAP PP
9 1 (0.093%) Cerner Millennium
9 1 (0.093%) Dynamics AX
9 1 (0.093%) Dynamics CRM
9 1 (0.093%) Oracle ERP
9 1 (0.093%) PlanetPress Connect
9 1 (0.093%) Sage 200
9 1 (0.093%) Sage 50
9 1 (0.093%) Unit4 Business World
Cloud Services
1 377 (35.10%) Microsoft 365
2 276 (25.70%) Azure
3 75 (6.98%) Entra ID
4 73 (6.80%) AWS
5 49 (4.56%) Power Platform
6 45 (4.19%) OneDrive
7 27 (2.51%) Azure DevOps
7 27 (2.51%) PowerApps
7 27 (2.51%) SaaS
8 16 (1.49%) Power Automate
9 14 (1.30%) Mimecast
10 13 (1.21%) IaaS
11 10 (0.93%) Nutanix
12 9 (0.84%) Cloud Computing
13 8 (0.74%) Amazon CloudWatch
13 8 (0.74%) Azure ExpressRoute
13 8 (0.74%) Dynamics 365
13 8 (0.74%) GCP
13 8 (0.74%) OCI
13 8 (0.74%) Rubrik
Communications & Networking
1 114 (10.61%) Firewall
2 88 (8.19%) VPN
3 85 (7.91%) WAN
4 78 (7.26%) LAN
5 75 (6.98%) DNS
6 74 (6.89%) DHCP
7 59 (5.49%) Wireless
8 55 (5.12%) TCP/IP
9 35 (3.26%) SAN
10 30 (2.79%) Wi-Fi
11 27 (2.51%) Internet
12 26 (2.42%) OSPF
13 25 (2.33%) VoIP
14 24 (2.23%) BGP
15 22 (2.05%) Remote Desktop
16 21 (1.96%) Cisco ASA
16 21 (1.96%) SD-WAN
17 18 (1.68%) Network Security
18 16 (1.49%) NAS
18 16 (1.49%) VLAN
Database & Business Intelligence
1 89 (8.29%) SQL Server
2 78 (7.26%) Elasticsearch
3 34 (3.17%) Power BI
4 28 (2.61%) Amazon RDS
5 22 (2.05%) Oracle Database
6 14 (1.30%) Data Warehouse
7 13 (1.21%) MySQL
7 13 (1.21%) Oracle Reports
7 13 (1.21%) SQL Server Integration Services
8 10 (0.93%) Oracle Database 10g
8 10 (0.93%) Oracle Database 11g
8 10 (0.93%) VLDB
9 9 (0.84%) Data Mart
9 9 (0.84%) MongoDB
10 8 (0.74%) Big Data
10 8 (0.74%) PostgreSQL
11 7 (0.65%) DB2
11 7 (0.65%) GIS
11 7 (0.65%) Redis
11 7 (0.65%) Tableau
Development Applications
1 49 (4.56%) JIRA
2 27 (2.51%) Sonatype Nexus
3 22 (2.05%) GitLab
4 12 (1.12%) Visual Studio Code
5 11 (1.02%) Git
6 9 (0.84%) Oracle Forms
7 8 (0.74%) Visual Studio
8 7 (0.65%) MSBuild
9 4 (0.37%) Octopus Deploy
9 4 (0.37%) TeamCity
10 3 (0.28%) Gatling
10 3 (0.28%) Jenkins
10 3 (0.28%) JUnit
10 3 (0.28%) LoadRunner
10 3 (0.28%) Postman
10 3 (0.28%) SonarQube
11 1 (0.093%) Bitbucket
11 1 (0.093%) Sourcetree
11 1 (0.093%) Subversion
General
1 457 (42.55%) Social Skills
2 235 (21.88%) Finance
3 192 (17.88%) Analytical Skills
4 79 (7.36%) Banking
5 57 (5.31%) Public Sector
5 57 (5.31%) Retail
6 48 (4.47%) Law
7 43 (4.00%) Organisational Skills
8 41 (3.82%) Inclusion and Diversity
9 39 (3.63%) Telecoms
10 32 (2.98%) Legal
11 19 (1.77%) Financial Institution
11 19 (1.77%) Investment Banking
12 18 (1.68%) Manufacturing
12 18 (1.68%) Presentation Skills
13 12 (1.12%) Influencing Skills
14 9 (0.84%) Documentation Skills
14 9 (0.84%) Marketing
14 9 (0.84%) Retail Finance
15 8 (0.74%) Games
Job Titles
1 306 (28.49%) Analyst
2 164 (15.27%) Support Engineer
3 158 (14.71%) Support Analyst
4 116 (10.80%) Applications Support
4 116 (10.80%) Senior
5 110 (10.24%) Applications Support Analyst
6 107 (9.96%) Service Analyst
7 92 (8.57%) Service Desk Analyst
8 82 (7.64%) IT Support
9 76 (7.08%) IT Engineer
10 68 (6.33%) Infrastructure Engineer
11 65 (6.05%) 2nd Line Support
11 65 (6.05%) Senior Analyst
12 63 (5.87%) Lead
12 63 (5.87%) Service Manager
13 61 (5.68%) Senior Support Analyst
14 59 (5.49%) Senior Applications Support
14 59 (5.49%) Senior Applications Support Analyst
15 56 (5.21%) 2nd Line Engineer
16 54 (5.03%) IT Analyst
Libraries, Frameworks & Software Standards
1 84 (7.82%) Spring
2 77 (7.17%) J2EE
2 77 (7.17%) Java EE
3 50 (4.66%) .NET
4 17 (1.58%) .NET Framework
5 12 (1.12%) ASP.NET
6 11 (1.02%) RESTful
7 9 (0.84%) XML
8 8 (0.74%) AngularJS
8 8 (0.74%) React
9 7 (0.65%) ASP.NET MVC
9 7 (0.65%) Elastic Stack
9 7 (0.65%) Kafka
9 7 (0.65%) Spring Boot
9 7 (0.65%) Web Services
10 6 (0.56%) FIX Protocol
11 5 (0.47%) ARM Templates
11 5 (0.47%) RabbitMQ
12 4 (0.37%) CSS
12 4 (0.37%) HTML
Miscellaneous
1 89 (8.29%) Data Centre
2 62 (5.77%) Driving Licence
3 60 (5.59%) Management Information System
4 52 (4.84%) Self-Motivation
5 31 (2.89%) Onboarding
6 28 (2.61%) Replication
7 21 (1.96%) iPad
8 18 (1.68%) Clustering
8 18 (1.68%) Product Ownership
8 18 (1.68%) Public Cloud
9 17 (1.58%) EPoS
9 17 (1.58%) Virtual Team
10 16 (1.49%) Cloud Native
11 13 (1.21%) Credit Risk
11 13 (1.21%) Smartphone
12 10 (0.93%) Hedge funds
13 9 (0.84%) Renewable Energy
13 9 (0.84%) Security Posture
14 8 (0.74%) CMDB
14 8 (0.74%) Housing Association
Operating Systems
1 474 (44.13%) Windows
2 162 (15.08%) Windows Server
3 148 (13.78%) Windows 10
4 122 (11.36%) Unix
5 60 (5.59%) Android
6 56 (5.21%) Windows Server 2012
7 55 (5.12%) Windows Server 2016
8 53 (4.93%) Apple iOS
9 50 (4.66%) Linux
10 49 (4.56%) Windows Server 2019
11 43 (4.00%) Mac OS
12 40 (3.72%) Windows 7
13 36 (3.35%) Windows 8
14 13 (1.21%) Solaris
15 12 (1.12%) Windows Server 2008
16 11 (1.02%) AIX
17 7 (0.65%) Debian
17 7 (0.65%) Windows Server 2003
17 7 (0.65%) Windows XP
18 3 (0.28%) VMS
Processes & Methodologies
1 389 (36.22%) ITIL
2 303 (28.21%) Problem-Solving
3 272 (25.33%) Customer Service
4 187 (17.41%) Service Management
5 178 (16.57%) Incident Management
6 171 (15.92%) Service Delivery
7 114 (10.61%) ITSM
8 102 (9.50%) Actionable Insight
9 86 (8.01%) Enterprise Architecture
10 83 (7.73%) Agile
11 82 (7.64%) Impact Assessments
11 82 (7.64%) Problem Management
12 81 (7.54%) Infrastructure Engineering
13 80 (7.45%) Containerisation
14 78 (7.26%) Continuous Improvement
15 77 (7.17%) Information Management
16 73 (6.80%) Customer Experience
17 65 (6.05%) Change Management
18 64 (5.96%) Disaster Recovery
19 56 (5.21%) Time Management
Programming Languages
1 136 (12.66%) SQL
2 104 (9.68%) Java
3 80 (7.45%) PowerShell
4 57 (5.31%) Shell Script
5 48 (4.47%) C#
6 29 (2.70%) Python
7 28 (2.61%) PL/SQL
8 11 (1.02%) Scala
9 10 (0.93%) JavaScript
10 4 (0.37%) Bash
11 3 (0.28%) Bicep
11 3 (0.28%) Go
11 3 (0.28%) Groovy
12 2 (0.19%) RPG
12 2 (0.19%) T-SQL
13 1 (0.093%) AWK
13 1 (0.093%) C
13 1 (0.093%) Korn
13 1 (0.093%) VB
13 1 (0.093%) VBScript
Qualifications
1 155 (14.43%) Security Cleared
2 142 (13.22%) Degree
3 140 (13.04%) SC Cleared
4 76 (7.08%) Microsoft Certification
5 71 (6.61%) Cisco Certification
6 52 (4.84%) CCNA
7 49 (4.56%) CCNP
8 42 (3.91%) ITIL Certification
9 39 (3.63%) Azure Certification
10 23 (2.14%) ITIL Foundation Certificate
11 21 (1.96%) MCP
12 17 (1.58%) Computer Science Degree
13 14 (1.30%) MCSE
14 11 (1.02%) MCITP
15 9 (0.84%) VMware Certified Professional (VCP)
16 6 (0.56%) A+ Certification
16 6 (0.56%) CCIE
16 6 (0.56%) Network+ Certification
17 5 (0.47%) CISSP
17 5 (0.47%) CWNA
Quality Assurance & Compliance
1 27 (2.51%) ISO/IEC 27001
2 25 (2.33%) Cyber Essentials
3 20 (1.86%) QA
4 13 (1.21%) GDPR
5 6 (0.56%) Cyber Essentials PLUS
5 6 (0.56%) NIST
6 3 (0.28%) ISO 9001
7 2 (0.19%) PCI DSS
7 2 (0.19%) PMO
7 2 (0.19%) Sarbanes-Oxley
8 1 (0.093%) Data Quality
8 1 (0.093%) FISMA
8 1 (0.093%) HIPAA
8 1 (0.093%) HITRUST
8 1 (0.093%) HL7
System Software
1 368 (34.26%) Active Directory
2 116 (10.80%) VMware Infrastructure
3 63 (5.87%) Hyper-V
4 30 (2.79%) VMware ESXi
5 28 (2.61%) Firmware
6 22 (2.05%) vSphere
7 21 (1.96%) Virtual Machines
8 18 (1.68%) Virtual Desktop
8 18 (1.68%) XenApp
9 11 (1.02%) Oracle RAC
10 10 (0.93%) XenDesktop
11 9 (0.84%) VMware NSX
12 8 (0.74%) Virtual Servers
13 6 (0.56%) vCloud
14 5 (0.47%) Microsoft Virtual Server
15 4 (0.37%) VMware Workstation
16 2 (0.19%) Docker
16 2 (0.19%) Terminal Services
17 1 (0.093%) BitLocker
17 1 (0.093%) NFS
Systems Management
1 91 (8.47%) Microsoft Intune
2 79 (7.36%) Single Sign-On
3 77 (7.17%) OpenSSO
4 61 (5.68%) SCCM
5 32 (2.98%) FortiGate
6 30 (2.79%) SCOM
7 26 (2.42%) AirWatch
8 20 (1.86%) Failover Clustering
9 15 (1.40%) Microsoft Data Protection Manager
10 14 (1.30%) Control-M
10 14 (1.30%) Oracle Enterprise Manager
11 13 (1.21%) Kubernetes
11 13 (1.21%) Oracle RMAN
11 13 (1.21%) SafeCom
12 11 (1.02%) Data Guard
13 10 (0.93%) Jamf Pro
14 8 (0.74%) SCVMM
14 8 (0.74%) vCenter Server
15 5 (0.47%) Grafana
15 5 (0.47%) Terraform
Vendors
1 448 (41.71%) Microsoft
2 157 (14.62%) VMware
3 142 (13.22%) Oracle
4 119 (11.08%) Cisco
5 98 (9.12%) Remedy
6 91 (8.47%) ServiceNow
7 74 (6.89%) Citrix
8 52 (4.84%) Dell
8 52 (4.84%) Veeam
9 43 (4.00%) HP
10 40 (3.72%) SolarWinds
11 36 (3.35%) Meraki
12 29 (2.70%) Aruba
12 29 (2.70%) Juniper
13 28 (2.61%) Kaseya
14 26 (2.42%) Apple
15 22 (2.05%) CheckPoint
15 22 (2.05%) IBM
16 21 (1.96%) Commvault
16 21 (1.96%) Palo Alto