1st/2nd Line Help Desk Support
UK
The median 1st/2nd Line Help Desk Support salary in the UK is £29,500 per year, according to job vacancies posted during the 6 months leading to 17 September 2025.
The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.
|
|
6 months to
17 Sep 2025 |
Same period 2024 |
Same period 2023 |
| Rank |
677 |
799 |
758 |
| Rank change year-on-year |
+122 |
-41 |
+431 |
| Permanent jobs requiring a 1st/2nd Line Help Desk Support |
1 |
2 |
3 |
| As % of all permanent jobs advertised in the UK |
0.002% |
0.003% |
0.005% |
| As % of the Job Titles category |
0.002% |
0.003% |
0.005% |
| Number of salaries quoted |
1 |
1 |
3 |
| 10th Percentile |
- |
- |
- |
| 25th Percentile |
£28,250 |
£29,750 |
£25,000 |
| Median annual salary (50th Percentile) |
£29,500 |
£31,500 |
£26,000 |
| Median % change year-on-year |
-6.35% |
+21.15% |
-1.89% |
| 75th Percentile |
£30,750 |
£33,250 |
£27,000 |
| 90th Percentile |
- |
- |
- |
| UK excluding London median annual salary |
- |
- |
£26,000 |
| % change year-on-year |
- |
- |
-1.89% |
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title |
44,259 |
74,162 |
57,379 |
| % of permanent jobs with a recognized job title |
89.67% |
95.25% |
94.07% |
| Number of salaries quoted |
26,008 |
44,624 |
44,413 |
| 10th Percentile |
£28,250 |
£30,000 |
£32,500 |
| 25th Percentile |
£36,250 |
£40,000 |
£43,750 |
| Median annual salary (50th Percentile) |
£55,000 |
£55,000 |
£60,000 |
| Median % change year-on-year |
- |
-8.33% |
- |
| 75th Percentile |
£75,000 |
£73,750 |
£80,000 |
| 90th Percentile |
£95,000 |
£92,500 |
£97,500 |
| UK excluding London median annual salary |
£47,500 |
£50,000 |
£52,500 |
| % change year-on-year |
-5.00% |
-4.76% |
- |
