2nd/3rd Line Support Technician Job Trends

2nd/3rd Line Support Technician
UK

As of 17 September 2025, there is not enough information available from job vacancies posted within the last 6 months to determine the median 2nd/3rd Line Support Technician salary in the UK.

6 months to
17 Sep 2025
Same period 2024 Same period 2023
Rank 676 797 -
Rank change year-on-year +121 - -
Permanent jobs requiring a 2nd/3rd Line Support Technician 2 4 0
As % of all permanent jobs advertised in the UK 0.004% 0.005% -
As % of the Job Titles category 0.005% 0.005% -
Number of salaries quoted 0 4 0
Median annual salary (50th Percentile) - £35,000 -
UK excluding London median annual salary - £35,000 -

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 44,259 74,162 57,379
% of permanent jobs with a recognized job title 89.67% 95.25% 94.07%
Number of salaries quoted 26,008 44,624 44,413
10th Percentile £28,250 £30,000 £32,500
25th Percentile £36,250 £40,000 £43,750
Median annual salary (50th Percentile) £55,000 £55,000 £60,000
Median % change year-on-year - -8.33% -
75th Percentile £75,000 £73,750 £80,000
90th Percentile £95,000 £92,500 £97,500
UK excluding London median annual salary £47,500 £50,000 £52,500
% change year-on-year -5.00% -4.76% -

2nd/3rd Line Support Technician
Job Vacancy Trend

Job postings that featured 2nd/3rd Line Support Technician in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd/3rd Line Support Technician in the UK

2nd/3rd Line Support Technician
Salary Trend

Salary distribution trend for 2nd/3rd Line Support Technician job vacancies in the UK.

Salary distribution trend for 2nd/3rd Line Support Technician job vacancies in the UK

2nd/3rd Line Support Technician
Top 3 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd/3rd Line Support Technician within the UK over the 6 months to 17 September 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
UK excluding London +95 2 - - 1
Work from Home - 2 - - 1
Scotland - 2 - - 1

2nd/3rd Line Support Technician Skill Set
Top 12 Co-occurring Skills and Capabilities

For the 6 months to 17 September 2025, 2nd/3rd Line Support Technician job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd/3rd Line Support Technician in the job title.

1 2 (100.00%) ITIL
1 2 (100.00%) Microsoft
1 2 (100.00%) VMware
1 2 (100.00%) VMware Infrastructure
1 2 (100.00%) Hyper-V
1 2 (100.00%) Azure
1 2 (100.00%) Microsoft 365
1 2 (100.00%) Mentoring
1 2 (100.00%) Virtual Environments
1 2 (100.00%) Problem-Solving
1 2 (100.00%) Server Management
1 2 (100.00%) Customer Service

2nd/3rd Line Support Technician Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Cloud Services
1 2 (100.00%) Azure
1 2 (100.00%) Microsoft 365
Processes & Methodologies
1 2 (100.00%) Customer Service
1 2 (100.00%) ITIL
1 2 (100.00%) Mentoring
1 2 (100.00%) Problem-Solving
1 2 (100.00%) Server Management
1 2 (100.00%) Virtual Environments
System Software
1 2 (100.00%) Hyper-V
1 2 (100.00%) VMware Infrastructure
Vendors
1 2 (100.00%) Microsoft
1 2 (100.00%) VMware