2nd/3rd Line Technical Support
UK
The median 2nd/3rd Line Technical Support salary in the UK is £32,000 per year, according to job vacancies posted during the 6 months leading to 25 June 2025.
The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.
| 6 months to 25 Jun 2025 |
Same period 2024 | Same period 2023 | |
|---|---|---|---|
| Rank | 724 | 906 | 920 |
| Rank change year-on-year | +182 | +14 | +344 |
| Permanent jobs requiring a 2nd/3rd Line Technical Support | 2 | 4 | 3 |
| As % of all permanent jobs advertised in the UK | 0.004% | 0.004% | 0.003% |
| As % of the Job Titles category | 0.004% | 0.004% | 0.004% |
| Number of salaries quoted | 2 | 4 | 3 |
| 10th Percentile | - | - | - |
| 25th Percentile | £29,500 | £32,750 | £31,250 |
| Median annual salary (50th Percentile) | £32,000 | £39,250 | £32,500 |
| Median % change year-on-year | -18.47% | +20.77% | -13.33% |
| 75th Percentile | £34,500 | £47,674 | £44,375 |
| 90th Percentile | - | £52,487 | £50,750 |
| UK excluding London median annual salary | £32,000 | £33,500 | £32,500 |
| % change year-on-year | -4.48% | +3.08% | +4.84% |
All Permanent IT Job Vacancies
UK
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 50,846 | 103,839 | 82,652 |
| % of permanent jobs with a recognized job title | 89.78% | 94.80% | 91.12% |
| Number of salaries quoted | 27,051 | 73,437 | 54,215 |
| 10th Percentile | £27,250 | £28,500 | £32,500 |
| 25th Percentile | £38,500 | £38,750 | £44,750 |
| Median annual salary (50th Percentile) | £55,000 | £52,500 | £60,000 |
| Median % change year-on-year | +4.76% | -12.50% | - |
| 75th Percentile | £73,750 | £70,000 | £80,000 |
| 90th Percentile | £95,000 | £90,000 | £100,000 |
| UK excluding London median annual salary | £50,055 | £50,000 | £53,500 |
| % change year-on-year | +0.11% | -6.54% | +6.47% |
2nd/3rd Line Technical Support
Job Vacancy Trend
Job postings that featured 2nd/3rd Line Technical Support in the job title as a proportion of all IT jobs advertised.
2nd/3rd Line Technical Support
Salary Trend
3-month moving average salary quoted in jobs citing 2nd/3rd Line Technical Support.
2nd/3rd Line Technical Support
Top 5 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd/3rd Line Technical Support within the UK over the 6 months to 25 June 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| UK excluding London | +174 | 2 | £32,000 | -4.48% | 3 |
| England | +166 | 2 | £32,000 | -18.47% | 3 |
| Work from Home | +133 | 2 | £32,000 | -41.06% | 3 |
| North of England | - | 2 | £32,000 | - | 3 |
| North West | - | 2 | £32,000 | - | 3 |
2nd/3rd Line Technical Support Skill Set
Top 22 Co-occurring Skills and Capabilities
For the 6 months to 25 June 2025, 2nd/3rd Line Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd/3rd Line Technical Support in the job title.
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2nd/3rd Line Technical Support Skill Set
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
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