Customer Support Manager Job Trends in Wales

Customer Support Manager
UK > Wales

The median Customer Support Manager salary in Wales is £47,500 per year, according to job vacancies posted during the 6 months leading to 27 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
27 Jan 2026
Same period 2025 Same period 2024
Rank 75 - -
Rank change year-on-year - - -
Permanent jobs requiring a Customer Support Manager 1 0 0
As % of all permanent jobs in Wales 0.093% - -
As % of the Job Titles category 0.10% - -
Number of salaries quoted 1 0 0
10th Percentile - - -
25th Percentile £46,250 - -
Median annual salary (50th Percentile) £47,500 - -
75th Percentile £48,750 - -
90th Percentile - - -
UK median annual salary £51,250 £33,750 -
% change year-on-year +51.85% - -

All Permanent IT Job Roles
Wales

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Wales. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Wales with a recognized job title 953 804 1,158
% of permanent jobs with a recognized job title 88.73% 95.60% 96.42%
Number of salaries quoted 673 390 894
10th Percentile £26,400 £31,250 £27,157
25th Percentile £33,500 £35,000 £34,000
Median annual salary (50th Percentile) £48,122 £49,052 £45,000
Median % change year-on-year -1.90% +9.00% -3.23%
75th Percentile £60,000 £65,000 £60,000
90th Percentile £80,000 £75,000 £70,000
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -9.09%

Customer Support Manager
Job Vacancy Trend in Wales

Historical trend showing the proportion of permanent IT job postings featuring 'Customer Support Manager' in the job title relative to all permanent IT jobs advertised in Wales.

Customer Support Manager job vacancy trend in Wales

Customer Support Manager
Salary Trend in Wales

Salary distribution trend for Customer Support Manager job vacancies in Wales.

Salary distribution trend for Customer Support Manager job vacancies in Wales

Customer Support Manager
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Support Manager within the Wales region over the 6 months to 27 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North Wales - 1 £47,500 - 1
Customer Support Manager
UK

Customer Support Manager Skill Set
Top 15 Co-Occurring Skills & Capabilities in Wales

For the 6 months to 27 January 2026, Customer Support Manager job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the Wales region featuring Customer Support Manager in the job title.

1 1 (100.00%) Client Onboarding
1 1 (100.00%) Coaching
1 1 (100.00%) Conflict Resolution
1 1 (100.00%) Continuous Improvement
1 1 (100.00%) CRM
1 1 (100.00%) Customer Experience
1 1 (100.00%) Customer Insight
1 1 (100.00%) Customer Retention
1 1 (100.00%) Customer Service
1 1 (100.00%) E-Commerce
1 1 (100.00%) People Management
1 1 (100.00%) Process Improvement
1 1 (100.00%) Regulatory Compliance
1 1 (100.00%) SaaS
1 1 (100.00%) Slack

Customer Support Manager Skill Set
Co-Occurring Skills & Capabilities in Wales by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Cloud Services
1 1 (100.00%) SaaS
1 1 (100.00%) Slack
General
1 1 (100.00%) Law
1 1 (100.00%) Marketing
1 1 (100.00%) Social Skills
Miscellaneous
1 1 (100.00%) Onboarding
Processes & Methodologies
1 1 (100.00%) Client Onboarding
1 1 (100.00%) Coaching
1 1 (100.00%) Conflict Resolution
1 1 (100.00%) Continuous Improvement
1 1 (100.00%) CRM
1 1 (100.00%) Customer Experience
1 1 (100.00%) Customer Insight
1 1 (100.00%) Customer Retention
1 1 (100.00%) Customer Service
1 1 (100.00%) E-Commerce
1 1 (100.00%) People Management
1 1 (100.00%) Process Improvement
1 1 (100.00%) Regulatory Compliance