Period
to 17 October 2018

The following table provides summary statistics for permanent job vacancies advertised in Wales with a requirement for CRM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CRM over the 6 months to 17 October 2018 with a comparison to the same period in the previous 2 years.

Customer Relationship Management (CRM)
UK > Wales
6 months to
17 Oct 2018
Same period 2017 Same period 2016
Rank 69 77 68
Rank change year-on-year +8 -9 +12
Permanent jobs citing CRM 73 59 92
As % of all permanent IT jobs advertised in Wales 3.60% 3.01% 3.47%
As % of the Processes & Methodologies category 4.04% 3.25% 3.86%
Number of salaries quoted 57 51 73
Wales median annual salary £37,500 £39,000 £37,500
Median salary % change year-on-year -3.85% +4.00% +7.14%
10th Percentile £22,075 £26,250 £24,550
90th Percentile £61,750 £50,000 £67,500
UK median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - -

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Wales with a requirement for process or methodology skills.

All Process and Methodology Skills
Wales
Permanent vacancies with a requirement for process or methodology skills 1,809 1,813 2,385
As % of all permanent IT jobs advertised in Wales 89.25% 92.55% 89.86%
Number of salaries quoted 1,466 1,564 2,020
Wales median annual salary £40,000 £40,000 £37,500
Median salary % change year-on-year - +6.67% +2.74%
10th Percentile £25,000 £24,250 £22,500
90th Percentile £62,500 £57,500 £55,000
UK median annual salary £50,000 £50,000 £48,000
% change year-on-year - +4.17% +1.05%

CRM
Job Vacancy Trend in Wales

Job postings citing CRM as a percentage of all IT jobs advertised in Wales.

Job vacancy trend for CRM in Wales

CRM
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing CRM in Wales.

Salary trend for CRM in Wales

CRM
Salary Histogram in Wales

The salary distribution of IT jobs citing CRM in Wales over the 6 months to 17 October 2018.

Salary histogram for CRM in Wales

CRM
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CRM within the Wales region over the 6 months to 17 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales -4 44 £42,500 +21.43% 20
North Wales +10 16 £35,000 -12.50% 5
Mid Wales -5 10 - -
West Wales +13 1 £20,000 -58.97%
CRM
UK

For the 6 months to 17 October 2018, IT jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Wales region with a requirement for CRM.

1 38 (52.05%) SQL
2 35 (47.95%) Finance
3 29 (39.73%) Microsoft
4 28 (38.36%) Business Intelligence
4 28 (38.36%) .NET
5 23 (31.51%) Dynamics CRM
6 22 (30.14%) SQL Server
6 22 (30.14%) Analytical Skills
7 19 (26.03%) ERP
7 19 (26.03%) C#
7 19 (26.03%) HTML
8 18 (24.66%) Salesforce.com
9 17 (23.29%) Agile Software Development
9 17 (23.29%) Microsoft Azure
10 16 (21.92%) BizTalk Server
11 15 (20.55%) Data Warehouse
11 15 (20.55%) ETL
11 15 (20.55%) Java
11 15 (20.55%) XML
11 15 (20.55%) Problem-Solving
12 14 (19.18%) SQL Server Integration Services
13 13 (17.81%) ITIL
13 13 (17.81%) PHP
13 13 (17.81%) SharePoint
13 13 (17.81%) Project Management
13 13 (17.81%) Continuous Improvement
14 12 (16.44%) Decision-Making
14 12 (16.44%) Degree
14 12 (16.44%) JavaScript
14 12 (16.44%) SAP

CRM
Co-occurring IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (21.92%) BizTalk Server
2 13 (17.81%) SharePoint
3 4 (5.48%) CMS
4 1 (1.37%) NetWeaver
4 1 (1.37%) Oracle Collaboration Suite
Applications
1 6 (8.22%) Microsoft Excel
2 2 (2.74%) Microsoft Office
Business Applications
1 23 (31.51%) Dynamics CRM
2 10 (13.70%) Dynamics AX
3 5 (6.85%) SAP CRM
4 4 (5.48%) SAP BPC
5 1 (1.37%) Adobe Campaign
5 1 (1.37%) BPCS
5 1 (1.37%) Dynamics GP
5 1 (1.37%) Dynamics NAV
5 1 (1.37%) Lawson
5 1 (1.37%) Salesforce.com CRM
5 1 (1.37%) SAP ERP
Cloud Services
1 17 (23.29%) Microsoft Azure
2 8 (10.96%) Dynamics 365
3 7 (9.59%) Office 365
4 6 (8.22%) Amazon AWS
5 5 (6.85%) Google Analytics
5 5 (6.85%) MailChimp
6 2 (2.74%) Serverless
7 1 (1.37%) Responsys
7 1 (1.37%) Silverpop
Database & Business Intelligence
1 22 (30.14%) SQL Server
2 15 (20.55%) Data Warehouse
3 14 (19.18%) SQL Server Integration Services
4 10 (13.70%) Relational Database
4 10 (13.70%) SQL Server 2012
5 9 (12.33%) SQL Server Reporting Services
6 7 (9.59%) BusinessObjects
7 4 (5.48%) SQL Server 2016
7 4 (5.48%) SQL Server Analysis Services
8 3 (4.11%) MS Access
8 3 (4.11%) MySQL
8 3 (4.11%) Power BI
9 2 (2.74%) MongoDB
9 2 (2.74%) NoSQL
10 1 (1.37%) Oracle Database
Development Applications
1 6 (8.22%) Visual Studio
2 5 (6.85%) MorphX
2 5 (6.85%) Team Foundation Server
3 1 (1.37%) LSMW
General
1 35 (47.95%) Finance
2 11 (15.07%) Marketing
3 5 (6.85%) Law
4 4 (5.48%) Manufacturing
5 3 (4.11%) Back Office
6 1 (1.37%) Financial Institution
6 1 (1.37%) Telecoms
Job Titles
1 29 (39.73%) Developer
2 22 (30.14%) Analyst
3 11 (15.07%) Senior Analyst
4 10 (13.70%) Business Systems Analyst
4 10 (13.70%) Senior Business Systems Analyst
4 10 (13.70%) Senior Solutions Analyst
4 10 (13.70%) Senior Systems Analyst
4 10 (13.70%) Solutions Analyst
4 10 (13.70%) Systems Analyst
5 8 (10.96%) Consultant
6 7 (9.59%) CRM Consultant
6 7 (9.59%) Support Consultant
7 6 (8.22%) Dynamics AX Developer
7 6 (8.22%) Microsoft Developer
7 6 (8.22%) Salesforce Developer
8 5 (6.85%) Marketing Analyst
8 5 (6.85%) SAP Consultant
8 5 (6.85%) SAP CRM Consultant
8 5 (6.85%) SAP Support
8 5 (6.85%) SAP Support Consultant
Libraries, Frameworks & Software Standards
1 28 (38.36%) .NET
2 19 (26.03%) HTML
3 15 (20.55%) XML
4 12 (16.44%) Web Services
5 10 (13.70%) REST
5 10 (13.70%) SOAP
6 6 (8.22%) ASP.NET
6 6 (8.22%) CSS
7 5 (6.85%) CSS3
7 5 (6.85%) DOM
7 5 (6.85%) jQuery
7 5 (6.85%) JSON
7 5 (6.85%) ODBC
8 4 (5.48%) J2EE
9 3 (4.11%) .NET Framework
10 2 (2.74%) RESTful
10 2 (2.74%) WCF
11 1 (1.37%) EDI
11 1 (1.37%) IDoc
11 1 (1.37%) SAP ALE
Miscellaneous
1 22 (30.14%) Analytical Skills
2 12 (16.44%) Management Information System
3 11 (15.07%) Computer Science
3 11 (15.07%) Enterprise Software
4 3 (4.11%) Self-Motivation
5 1 (1.37%) CCTV
5 1 (1.37%) Greenfield Project
5 1 (1.37%) Social Media
5 1 (1.37%) User Experience
Operating Systems
1 1 (1.37%) AIX
1 1 (1.37%) Solaris
1 1 (1.37%) Unix
1 1 (1.37%) Windows
Processes & Methodologies
1 28 (38.36%) Business Intelligence
2 19 (26.03%) ERP
3 17 (23.29%) Agile Software Development
4 15 (20.55%) ETL
4 15 (20.55%) Problem-Solving
5 13 (17.81%) Continuous Improvement
5 13 (17.81%) ITIL
5 13 (17.81%) Project Management
6 12 (16.44%) Business Analysis
6 12 (16.44%) Decision-Making
7 11 (15.07%) Process Improvement
8 10 (13.70%) Business Process Improvement
8 10 (13.70%) Business Process Modelling
8 10 (13.70%) Data Integration
8 10 (13.70%) SOA
8 10 (13.70%) Validation
9 9 (12.33%) Data Visualisation
9 9 (12.33%) Visualisation
10 8 (10.96%) Migration
11 6 (8.22%) Analytics
Programming Languages
1 38 (52.05%) SQL
2 19 (26.03%) C#
3 15 (20.55%) Java
4 13 (17.81%) PHP
5 12 (16.44%) JavaScript
6 10 (13.70%) VB.NET
7 6 (8.22%) Apex Code
8 5 (6.85%) C
8 5 (6.85%) PowerShell
8 5 (6.85%) X++
9 4 (5.48%) T-SQL
10 3 (4.11%) Erlang
11 2 (2.74%) Python
12 1 (1.37%) ABAP
12 1 (1.37%) C++
12 1 (1.37%) Ruby
12 1 (1.37%) SAPscript
Qualifications
1 12 (16.44%) Degree
2 10 (13.70%) Postgraduate
3 5 (6.85%) Microsoft Certification
3 5 (6.85%) Security Cleared
4 4 (5.48%) MCSA
5 1 (1.37%) OCA
5 1 (1.37%) OCP
5 1 (1.37%) Oracle Certification
5 1 (1.37%) SC Cleared
Quality Assurance & Compliance
1 1 (1.37%) QA
1 1 (1.37%) SLA
System Software
1 1 (1.37%) Active Directory
1 1 (1.37%) Hyper-V
1 1 (1.37%) VMware Infrastructure
Vendors
1 29 (39.73%) Microsoft
2 18 (24.66%) Salesforce.com
3 12 (16.44%) SAP
4 9 (12.33%) Tableau
5 6 (8.22%) Oracle
6 5 (6.85%) Google
7 2 (2.74%) Adobe
7 2 (2.74%) Sage
8 1 (1.37%) Cisco
8 1 (1.37%) Citrix
8 1 (1.37%) Epicor
8 1 (1.37%) IFS
8 1 (1.37%) Infor
8 1 (1.37%) JD Edwards
8 1 (1.37%) Salesforce Marketing Cloud
8 1 (1.37%) Veeam
8 1 (1.37%) VMware