Period
to 20 November 2017

The following table provides summary statistics for permanent job vacancies advertised in Wales with a requirement for CRM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CRM over the 6 months to 20 November 2017 with a comparison to the same period in the previous 2 years.

Customer Relationship Management (CRM)
UK > Wales
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 73 65 100
Rank change year-on-year -8 +35 -5
Permanent jobs citing CRM 69 95 59
As % of all permanent IT jobs advertised in Wales 3.36% 3.66% 2.14%
As % of the Processes & Methodologies category 3.73% 4.11% 2.51%
Number of salaries quoted 64 79 38
Wales median annual salary £39,000 £35,000 £32,750
Median salary % change year-on-year +11.43% +6.87% -12.67%
10th Percentile £27,500 £23,700 £18,500
90th Percentile £54,250 £60,000 £52,500
UK median annual salary £47,500 £47,500 £47,500

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Wales with a requirement for process or methodology skills.

All Process and Methodology Skills
Wales
Permanent vacancies with a requirement for process or methodology skills 1848 2309 2352
As % of all permanent IT jobs advertised in Wales 90.01% 88.98% 85.50%
Number of salaries quoted 1592 1973 1977
Wales median annual salary £40,000 £37,500 £36,000
Median salary % change year-on-year +6.67% +4.17% +2.86%
10th Percentile £23,500 £22,500 £22,500
90th Percentile £56,250 £55,250 £55,000
UK median annual salary £50,000 £49,500 £47,500
% change year-on-year +1.01% +4.21% +5.56%

CRM
Job Vacancy Trend in Wales

Job postings citing CRM as a percentage of all IT jobs advertised in Wales.

Job vacancy trend for CRM in Wales

CRM
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing CRM in Wales.

Salary trend for CRM in Wales

CRM
Salary Histogram in Wales

The salary distribution of IT jobs citing CRM in Wales over the 6 months to 20 November 2017.

Salary histogram for CRM in Wales

CRM
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CRM within the Wales region over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales -8 43 £37,500 +7.14% 3
North Wales +3 9 £35,000 +7.69% 1
Mid Wales +7 8 £40,000 -
West Wales - 5 £48,750 -
CRM
UK

For the 6 months to 20 November 2017, IT jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Wales region with a requirement for CRM.

1 34 (49.28%) Dynamics CRM
2 29 (42.03%) Microsoft
3 23 (33.33%) SQL Server
4 22 (31.88%) .NET
5 20 (28.99%) ASP.NET
6 19 (27.54%) SQL
7 17 (24.64%) ITIL
8 15 (21.74%) C#
9 12 (17.39%) Microsoft Office
9 12 (17.39%) Windows
9 12 (17.39%) ERP
9 12 (17.39%) SLA
10 11 (15.94%) Business Intelligence
10 11 (15.94%) MVC
11 10 (14.49%) Project Management
12 9 (13.04%) SAP
12 9 (13.04%) Marketing
12 9 (13.04%) .NET Framework
13 8 (11.59%) WCF
13 8 (11.59%) WPF
13 8 (11.59%) Agile Software Development
13 8 (11.59%) Finance
13 8 (11.59%) WinForms
13 8 (11.59%) Visual Studio
13 8 (11.59%) Web Services
14 7 (10.14%) ABAP
14 7 (10.14%) Stakeholder Management
14 7 (10.14%) Scrum
14 7 (10.14%) Windows Server
15 6 (8.70%) Dynamics 365

CRM
Co-occurring IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (4.35%) BizTalk Server
2 2 (2.90%) WordPress
3 1 (1.45%) SharePoint
Applications
1 12 (17.39%) Microsoft Office
2 6 (8.70%) Microsoft Excel
3 2 (2.90%) Microsoft Project
Business Applications
1 34 (49.28%) Dynamics CRM
2 5 (7.25%) SAP CRM
3 4 (5.80%) SAP SRM
4 2 (2.90%) Dynamics AX
5 1 (1.45%) Visualfiles
Cloud Services
1 6 (8.70%) Dynamics 365
1 6 (8.70%) Office 365
2 2 (2.90%) AdWords
3 1 (1.45%) Google Analytics
3 1 (1.45%) SaaS
3 1 (1.45%) Salesforce Sales Cloud
3 1 (1.45%) Salesforce Service Cloud
Communications & Networking
1 4 (5.80%) Internet
2 2 (2.90%) SMS
Database & Business Intelligence
1 23 (33.33%) SQL Server
2 5 (7.25%) Power BI
2 5 (7.25%) SAP BW
2 5 (7.25%) SAP HANA
3 4 (5.80%) Crystal Reports
3 4 (5.80%) Data Warehouse
3 4 (5.80%) MS Access
4 3 (4.35%) DTS
4 3 (4.35%) SQL Server Integration Services
4 3 (4.35%) SQL Server Reporting Services
5 2 (2.90%) SQL Server 2012
5 2 (2.90%) SQL Server 2016
6 1 (1.45%) BusinessObjects
6 1 (1.45%) Cognos Report Studio
6 1 (1.45%) Oracle Database
6 1 (1.45%) Oracle Database 11g
6 1 (1.45%) Oracle Database 12c
6 1 (1.45%) Relational Database
6 1 (1.45%) SQL Server 2014
Development Applications
1 8 (11.59%) Visual Studio
2 5 (7.25%) Team Foundation Server
3 2 (2.90%) JIRA
4 1 (1.45%) NUnit
4 1 (1.45%) StyleCop
General
1 9 (13.04%) Marketing
2 8 (11.59%) Finance
3 6 (8.70%) Manufacturing
4 4 (5.80%) Automotive
5 3 (4.35%) Advertising
6 2 (2.90%) Aerospace
6 2 (2.90%) Telecoms
7 1 (1.45%) Banking
Job Titles
1 20 (28.99%) Developer
2 11 (15.94%) Analyst
3 9 (13.04%) Applications Support
4 8 (11.59%) CRM Developer
5 7 (10.14%) Collaboration Engineer
5 7 (10.14%) Dynamics CRM Developer
6 6 (8.70%) CRM Manager
7 5 (7.25%) 3rd Line Engineer
7 5 (7.25%) 3rd Line Support
7 5 (7.25%) 3rd Line Support Engineer
7 5 (7.25%) ABAP Developer
7 5 (7.25%) Applications Engineer
7 5 (7.25%) Applications Support Engineer
7 5 (7.25%) IT Support
7 5 (7.25%) Junior
7 5 (7.25%) Junior ABAP Developer
7 5 (7.25%) Junior Developer
7 5 (7.25%) Support Analyst
7 5 (7.25%) Support Engineer
8 4 (5.80%) IT Support Analyst
Libraries, Frameworks & Software Standards
1 22 (31.88%) .NET
2 20 (28.99%) ASP.NET
3 9 (13.04%) .NET Framework
4 8 (11.59%) WCF
4 8 (11.59%) Web Services
4 8 (11.59%) WinForms
4 8 (11.59%) WPF
5 4 (5.80%) EDI
5 4 (5.80%) SAPUI5
6 3 (4.35%) Entity Framework
6 3 (4.35%) ODBC
6 3 (4.35%) XML
7 1 (1.45%) AngularJS
7 1 (1.45%) ASP.NET MVC
7 1 (1.45%) JSON
7 1 (1.45%) Kendo UI
7 1 (1.45%) LINQ
7 1 (1.45%) REST
7 1 (1.45%) Twitter Bootstrap
7 1 (1.45%) Visualforce
Miscellaneous
1 5 (7.25%) Mobile App
2 4 (5.80%) Social Media
3 2 (2.90%) Data Structures
3 2 (2.90%) Fintech
4 1 (1.45%) Analytical Skills
4 1 (1.45%) Computer Science
4 1 (1.45%) Enterprise Software
4 1 (1.45%) Management Information System
4 1 (1.45%) Mobile Computing
4 1 (1.45%) User Experience
Operating Systems
1 12 (17.39%) Windows
2 7 (10.14%) Windows Server
3 4 (5.80%) Linux
4 3 (4.35%) Windows Server 2008
5 2 (2.90%) Windows Server 2012
Processes & Methodologies
1 17 (24.64%) ITIL
2 12 (17.39%) ERP
3 11 (15.94%) Business Intelligence
3 11 (15.94%) MVC
4 10 (14.49%) Project Management
5 8 (11.59%) Agile Software Development
6 7 (10.14%) Scrum
6 7 (10.14%) Stakeholder Management
7 6 (8.70%) Problem Management
8 5 (7.25%) Change Management
8 5 (7.25%) ITSM
8 5 (7.25%) Mobile Application Development
8 5 (7.25%) Root Cause Analysis
8 5 (7.25%) Service Management
9 4 (5.80%) Analytics
9 4 (5.80%) E-Commerce
9 4 (5.80%) Error Analysis
9 4 (5.80%) Mentoring
9 4 (5.80%) PRINCE2
9 4 (5.80%) Visual Analytics
Programming Languages
1 19 (27.54%) SQL
2 15 (21.74%) C#
3 7 (10.14%) ABAP
4 2 (2.90%) Java
4 2 (2.90%) JavaScript
5 1 (1.45%) Apex Code
5 1 (1.45%) TypeScript
5 1 (1.45%) VB
5 1 (1.45%) VB.NET
Qualifications
1 6 (8.70%) Degree
2 4 (5.80%) GNVQ
3 1 (1.45%) Computer Science Degree
3 1 (1.45%) ITIL Certification
3 1 (1.45%) ITIL Foundation Certificate
3 1 (1.45%) PRINCE2 Certification
3 1 (1.45%) PRINCE2 Practitioner
3 1 (1.45%) SC Cleared
3 1 (1.45%) Security Cleared
Quality Assurance & Compliance
1 12 (17.39%) SLA
2 1 (1.45%) ISO/IEC 27001
Systems Management
1 2 (2.90%) Systems Management Server (SMS)
2 1 (1.45%) Data Guard
Vendors
1 29 (42.03%) Microsoft
2 9 (13.04%) SAP
3 5 (7.25%) Salesforce.com
4 4 (5.80%) Tableau
5 2 (2.90%) Google
6 1 (1.45%) Cognos
6 1 (1.45%) Oracle