Period
to 24 January 2018

The following table provides summary statistics for permanent job vacancies advertised in Wales with a requirement for CRM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CRM over the 6 months to 24 January 2018 with a comparison to the same period in the previous 2 years.

Customer Relationship Management (CRM)
UK > Wales
6 months to
24 Jan 2018
Same period 2017 Same period 2016
Rank 67 78 110
Rank change year-on-year +11 +32 -18
Permanent jobs citing CRM 73 72 44
As % of all permanent IT jobs advertised in Wales 3.79% 3.01% 1.68%
As % of the Processes & Methodologies category 4.20% 3.37% 2.02%
Number of salaries quoted 76 62 30
Wales median annual salary £40,000 £34,225 £32,750
Median salary % change year-on-year +16.87% +4.50% -6.43%
10th Percentile £28,125 £22,050 £18,475
90th Percentile £75,000 £46,250 £83,750
UK median annual salary £48,500 £47,500 £47,500
% change year-on-year +2.11% - +3.26%

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Wales with a requirement for process or methodology skills.

All Process and Methodology Skills
Wales
Permanent vacancies with a requirement for process or methodology skills 1,739 2,135 2,183
As % of all permanent IT jobs advertised in Wales 90.24% 89.11% 83.58%
Number of salaries quoted 1,437 1,823 1,891
Wales median annual salary £40,000 £37,500 £36,500
Median salary % change year-on-year +6.67% +2.74% +2.46%
10th Percentile £24,400 £22,750 £22,500
90th Percentile £56,250 £56,250 £55,000
UK median annual salary £50,000 £48,500 £47,500
% change year-on-year +3.09% +2.11% +5.56%

CRM
Job Vacancy Trend in Wales

Job postings citing CRM as a percentage of all IT jobs advertised in Wales.

Job vacancy trend for CRM in Wales

CRM
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing CRM in Wales.

Salary trend for CRM in Wales

CRM
Salary Histogram in Wales

The salary distribution of IT jobs citing CRM in Wales over the 6 months to 24 January 2018.

Salary histogram for CRM in Wales

CRM
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CRM within the Wales region over the 6 months to 24 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales -3 32 £39,000 +11.43% 10
North Wales +4 16 £32,500 +14.04%
Mid Wales -1 16 £70,000 - 1
West Wales - 3 £48,750 - 2
CRM
UK

For the 6 months to 24 January 2018, IT jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Wales region with a requirement for CRM.

1 29 (39.73%) Dynamics CRM
2 27 (36.99%) Microsoft
3 20 (27.40%) SQL
3 20 (27.40%) SQL Server
4 19 (26.03%) .NET
4 19 (26.03%) ASP.NET
5 17 (23.29%) Business Intelligence
6 16 (21.92%) C#
7 10 (13.70%) Power BI
8 9 (12.33%) Dynamics 365
8 9 (12.33%) ABAP
8 9 (12.33%) SAP
8 9 (12.33%) Data Warehouse
8 9 (12.33%) Salesforce.com
8 9 (12.33%) Finance
8 9 (12.33%) Stakeholder Management
9 8 (10.96%) SQL Server Reporting Services
9 8 (10.96%) SLA
9 8 (10.96%) ERP
9 8 (10.96%) Mentoring
9 8 (10.96%) Marketing
9 8 (10.96%) Team Foundation Server
10 7 (9.59%) Data Structures
10 7 (9.59%) Agile Software Development
11 6 (8.22%) SAP CRM
11 6 (8.22%) Project Management
11 6 (8.22%) SAP BW
11 6 (8.22%) ITIL
11 6 (8.22%) Windows
11 6 (8.22%) Microsoft Office

CRM
Co-occurring IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (1.37%) Apache
1 1 (1.37%) BizTalk Server
1 1 (1.37%) MS Exchange
1 1 (1.37%) SharePoint
1 1 (1.37%) Tomcat
Applications
1 6 (8.22%) Microsoft Office
2 4 (5.48%) Microsoft Project
3 1 (1.37%) Microsoft Excel
Business Applications
1 29 (39.73%) Dynamics CRM
2 6 (8.22%) SAP CRM
3 5 (6.85%) SAP SRM
Cloud Services
1 9 (12.33%) Dynamics 365
2 4 (5.48%) Office 365
3 1 (1.37%) Amazon AWS
3 1 (1.37%) Google Analytics
3 1 (1.37%) SaaS
3 1 (1.37%) Salesforce Sales Cloud
3 1 (1.37%) Salesforce Service Cloud
Communications & Networking
1 3 (4.11%) SMS
2 1 (1.37%) DHCP
2 1 (1.37%) DNS
2 1 (1.37%) Firewall
2 1 (1.37%) LAN
2 1 (1.37%) TCP/IP
2 1 (1.37%) VLAN
2 1 (1.37%) VPN
2 1 (1.37%) WAN
Database & Business Intelligence
1 20 (27.40%) SQL Server
2 10 (13.70%) Power BI
3 9 (12.33%) Data Warehouse
4 8 (10.96%) SQL Server Reporting Services
5 6 (8.22%) SAP BW
5 6 (8.22%) SAP HANA
6 3 (4.11%) SQL Server 2012
6 3 (4.11%) SQL Server Integration Services
7 2 (2.74%) Crystal Reports
7 2 (2.74%) MS Access
7 2 (2.74%) SQL Server 2016
8 1 (1.37%) BusinessObjects
8 1 (1.37%) Cognos Report Studio
8 1 (1.37%) DTS
8 1 (1.37%) Oracle Database
8 1 (1.37%) Oracle Database 11g
8 1 (1.37%) Oracle Database 12c
8 1 (1.37%) PostgreSQL
8 1 (1.37%) SQL Server 2014
Development Applications
1 8 (10.96%) Team Foundation Server
2 6 (8.22%) Visual Studio
3 2 (2.74%) JIRA
General
1 9 (12.33%) Finance
2 8 (10.96%) Marketing
3 4 (5.48%) Advertising
4 2 (2.74%) Aerospace
4 2 (2.74%) Manufacturing
5 1 (1.37%) Banking
5 1 (1.37%) Law
5 1 (1.37%) Retail
Job Titles
1 22 (30.14%) Developer
2 9 (12.33%) Junior
3 7 (9.59%) ABAP Developer
3 7 (9.59%) Architect
3 7 (9.59%) Business Intelligence Developer
3 7 (9.59%) Collaboration Engineer
3 7 (9.59%) CRM Architect
3 7 (9.59%) SQL BI Developer
3 7 (9.59%) SQL Developer
3 7 (9.59%) Support Engineer
4 6 (8.22%) Administrator
4 6 (8.22%) Analyst
4 6 (8.22%) Junior ABAP Developer
4 6 (8.22%) Junior Developer
4 6 (8.22%) SAP Developer
5 5 (6.85%) 3rd Line Support
5 5 (6.85%) 3rd Line Support Engineer
5 5 (6.85%) Applications Engineer
5 5 (6.85%) Applications Support
5 5 (6.85%) Solutions Architect
Libraries, Frameworks & Software Standards
1 19 (26.03%) .NET
1 19 (26.03%) ASP.NET
2 6 (8.22%) .NET Framework
3 5 (6.85%) EDI
3 5 (6.85%) SAPUI5
4 4 (5.48%) Mason
4 4 (5.48%) Web Services
5 3 (4.11%) WCF
5 3 (4.11%) WinForms
5 3 (4.11%) WPF
5 3 (4.11%) XML
6 2 (2.74%) JSON
6 2 (2.74%) SOAP
7 1 (1.37%) AngularJS
7 1 (1.37%) Entity Framework
7 1 (1.37%) HTML5
7 1 (1.37%) REST
7 1 (1.37%) SAP PI
7 1 (1.37%) Twitter Bootstrap
7 1 (1.37%) Visualforce
Miscellaneous
1 7 (9.59%) Data Structures
2 5 (6.85%) Mobile App
3 2 (2.74%) CCTV
4 1 (1.37%) Enterprise Software
4 1 (1.37%) Management Information System
4 1 (1.37%) Replication
4 1 (1.37%) User Experience
Operating Systems
1 6 (8.22%) Windows
2 1 (1.37%) Amazon Linux
2 1 (1.37%) CentOS
2 1 (1.37%) Linux
2 1 (1.37%) Windows Server
2 1 (1.37%) Windows Server 2008
Processes & Methodologies
1 17 (23.29%) Business Intelligence
2 9 (12.33%) Stakeholder Management
3 8 (10.96%) ERP
3 8 (10.96%) Mentoring
4 7 (9.59%) Agile Software Development
5 6 (8.22%) ITIL
5 6 (8.22%) Problem Management
5 6 (8.22%) Project Management
6 5 (6.85%) Error Analysis
6 5 (6.85%) ITSM
6 5 (6.85%) Mobile Application Development
6 5 (6.85%) Root Cause Analysis
6 5 (6.85%) Service Management
7 4 (5.48%) Analytics
7 4 (5.48%) MVC
7 4 (5.48%) PRINCE2
7 4 (5.48%) Project Planning
7 4 (5.48%) Scrum
7 4 (5.48%) Visual Analytics
8 3 (4.11%) Migration
Programming Languages
1 20 (27.40%) SQL
2 16 (21.92%) C#
3 9 (12.33%) ABAP
4 3 (4.11%) Java
5 1 (1.37%) Apex Code
Qualifications
1 5 (6.85%) Degree
2 3 (4.11%) PRINCE2 Certification
3 1 (1.37%) ITIL Certification
3 1 (1.37%) ITIL Foundation Certificate
3 1 (1.37%) PRINCE2 Practitioner
3 1 (1.37%) SC Cleared
3 1 (1.37%) Security Cleared
Quality Assurance & Compliance
1 8 (10.96%) SLA
2 1 (1.37%) ISO/IEC 27001
System Software
1 1 (1.37%) Active Directory
1 1 (1.37%) KVM
1 1 (1.37%) Virtual Servers
1 1 (1.37%) VMware Infrastructure
Systems Management
1 1 (1.37%) Data Guard
Vendors
1 27 (36.99%) Microsoft
2 9 (12.33%) Salesforce.com
2 9 (12.33%) SAP
3 4 (5.48%) Tableau
4 3 (4.11%) Sage
5 1 (1.37%) Adobe
5 1 (1.37%) Cognos
5 1 (1.37%) Oracle
5 1 (1.37%) Veeam
5 1 (1.37%) VMware