Period
to 22 July 2018

The following table provides summary statistics for permanent job vacancies advertised in Wales with a requirement for CRM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CRM over the 6 months to 22 July 2018 with a comparison to the same period in the previous 2 years.

Customer Relationship Management (CRM)
UK > Wales
6 months to
22 Jul 2018
Same period 2017 Same period 2016
Rank 70 84 66
Rank change year-on-year +14 -18 -1
Permanent jobs citing CRM 64 62 93
As % of all permanent IT jobs advertised in Wales 3.34% 2.87% 3.45%
As % of the Processes & Methodologies category 3.63% 3.16% 4.02%
Number of salaries quoted 50 56 80
Wales median annual salary £38,750 £35,000 £40,000
Median salary % change year-on-year +10.71% -12.50% +4.58%
10th Percentile £22,125 £22,500 £27,450
90th Percentile £57,500 £47,500 £67,500
UK median annual salary £50,000 £47,500 £47,000
% change year-on-year +5.26% +1.06% -1.05%

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Wales with a requirement for process or methodology skills.

All Process and Methodology Skills
Wales
Permanent vacancies with a requirement for process or methodology skills 1,762 1,961 2,315
As % of all permanent IT jobs advertised in Wales 91.91% 90.75% 86.00%
Number of salaries quoted 1,435 1,664 1,953
Wales median annual salary £40,000 £40,000 £37,500
Median salary % change year-on-year - +6.67% +1.35%
10th Percentile £25,000 £24,000 £22,550
90th Percentile £60,000 £56,250 £53,750
UK median annual salary £50,000 £49,500 £47,500
% change year-on-year +1.01% +4.21% -

CRM
Job Vacancy Trend in Wales

Job postings citing CRM as a percentage of all IT jobs advertised in Wales.

Job vacancy trend for CRM in Wales

CRM
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing CRM in Wales.

Salary trend for CRM in Wales

CRM
Salary Histogram in Wales

The salary distribution of IT jobs citing CRM in Wales over the 6 months to 22 July 2018.

Salary histogram for CRM in Wales

CRM
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CRM within the Wales region over the 6 months to 22 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales +2 43 £42,500 +23.19% 7
Mid Wales -14 12 - - 1
North Wales -1 7 £35,000 -12.50% 4
West Wales +10 1 £20,000 -60.00% 2
CRM
UK

For the 6 months to 22 July 2018, IT jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Wales region with a requirement for CRM.

1 34 (53.13%) Finance
2 24 (37.50%) SQL
2 24 (37.50%) Project Management
3 22 (34.38%) Microsoft
4 21 (32.81%) Agile Software Development
5 19 (29.69%) Business Intelligence
5 19 (29.69%) C#
5 19 (29.69%) .NET
6 18 (28.13%) Analytical Skills
7 17 (26.56%) HTML
8 16 (25.00%) PHP
8 16 (25.00%) ITIL
9 15 (23.44%) Web Services
9 15 (23.44%) XML
9 15 (23.44%) Data Warehouse
9 15 (23.44%) ERP
9 15 (23.44%) ETL
9 15 (23.44%) Continuous Improvement
9 15 (23.44%) Problem-Solving
10 14 (21.88%) Decision-Making
10 14 (21.88%) Degree
10 14 (21.88%) BizTalk Server
10 14 (21.88%) Salesforce.com
10 14 (21.88%) SQL Server
10 14 (21.88%) Management Information System
10 14 (21.88%) SQL Server Integration Services
11 13 (20.31%) Business Analysis
11 13 (20.31%) Java
11 13 (20.31%) Computer Science
11 13 (20.31%) Process Improvement

CRM
Co-occurring IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (21.88%) BizTalk Server
2 6 (9.38%) SharePoint
3 5 (7.81%) CMS
4 1 (1.56%) NetWeaver
4 1 (1.56%) Oracle Collaboration Suite
Applications
1 10 (15.63%) Microsoft Project
2 3 (4.69%) Microsoft Excel
3 1 (1.56%) Microsoft PowerPoint
Business Applications
1 8 (12.50%) Dynamics CRM
2 1 (1.56%) Adobe Campaign
2 1 (1.56%) NetSuite
2 1 (1.56%) Salesforce.com CRM
2 1 (1.56%) SAP BPC
2 1 (1.56%) SAP Business One
2 1 (1.56%) SAP CRM
2 1 (1.56%) SAP ERP
Cloud Services
1 9 (14.06%) Microsoft Azure
2 5 (7.81%) Amazon AWS
2 5 (7.81%) Office 365
3 4 (6.25%) Dynamics 365
4 3 (4.69%) Serverless
5 2 (3.13%) Google Analytics
5 2 (3.13%) MailChimp
6 1 (1.56%) Dropbox
6 1 (1.56%) Responsys
6 1 (1.56%) Silverpop
Database & Business Intelligence
1 15 (23.44%) Data Warehouse
2 14 (21.88%) SQL Server
2 14 (21.88%) SQL Server Integration Services
3 12 (18.75%) Relational Database
3 12 (18.75%) SQL Server 2012
4 4 (6.25%) BusinessObjects
4 4 (6.25%) MySQL
5 3 (4.69%) MongoDB
5 3 (4.69%) NoSQL
6 2 (3.13%) MS Access
6 2 (3.13%) SQL Server 2016
6 2 (3.13%) SQL Server Analysis Services
6 2 (3.13%) SQL Server Reporting Services
7 1 (1.56%) Mixpanel
7 1 (1.56%) Oracle Database
Development Applications
1 4 (6.25%) Visual Studio
2 3 (4.69%) Team Foundation Server
3 1 (1.56%) LSMW
General
1 34 (53.13%) Finance
2 12 (18.75%) Advertising
3 7 (10.94%) Marketing
4 4 (6.25%) Back Office
5 3 (4.69%) Law
6 2 (3.13%) Financial Institution
6 2 (3.13%) Telecoms
7 1 (1.56%) Games
7 1 (1.56%) Manufacturing
7 1 (1.56%) Retail
Job Titles
1 24 (37.50%) Analyst
2 17 (26.56%) Developer
3 14 (21.88%) Senior Analyst
4 12 (18.75%) Business Systems Analyst
4 12 (18.75%) Senior Business Systems Analyst
4 12 (18.75%) Senior Solutions Analyst
4 12 (18.75%) Senior Systems Analyst
4 12 (18.75%) Solutions Analyst
4 12 (18.75%) Systems Analyst
5 10 (15.63%) Project Manager
6 4 (6.25%) PHP Developer
6 4 (6.25%) Salesforce Analyst
6 4 (6.25%) Salesforce Developer
7 3 (4.69%) Applications Support
7 3 (4.69%) Consultant
7 3 (4.69%) Full Stack Developer
7 3 (4.69%) Support Engineer
8 2 (3.13%) Applications Support Engineer
8 2 (3.13%) CRM Consultant
8 2 (3.13%) DBA
Libraries, Frameworks & Software Standards
1 19 (29.69%) .NET
2 17 (26.56%) HTML
3 15 (23.44%) Web Services
3 15 (23.44%) XML
4 12 (18.75%) REST
4 12 (18.75%) SOAP
5 8 (12.50%) Mason
6 4 (6.25%) .NET Framework
6 4 (6.25%) CSS
7 3 (4.69%) ASP.NET
7 3 (4.69%) CSS3
7 3 (4.69%) DOM
7 3 (4.69%) jQuery
7 3 (4.69%) JSON
7 3 (4.69%) RESTful
8 2 (3.13%) WCF
9 1 (1.56%) EDI
9 1 (1.56%) IDoc
9 1 (1.56%) SAP ALE
9 1 (1.56%) SAP BSP
Miscellaneous
1 18 (28.13%) Analytical Skills
2 14 (21.88%) Management Information System
3 13 (20.31%) Computer Science
4 12 (18.75%) Enterprise Software
5 1 (1.56%) Analytical Mindset
5 1 (1.56%) Greenfield Project
5 1 (1.56%) User Experience
Operating Systems
1 2 (3.13%) Windows
2 1 (1.56%) AIX
2 1 (1.56%) Android
2 1 (1.56%) Apple iOS
2 1 (1.56%) Mac OS X
2 1 (1.56%) Solaris
2 1 (1.56%) Unix
2 1 (1.56%) Windows 10
Processes & Methodologies
1 24 (37.50%) Project Management
2 21 (32.81%) Agile Software Development
3 19 (29.69%) Business Intelligence
4 16 (25.00%) ITIL
5 15 (23.44%) Continuous Improvement
5 15 (23.44%) ERP
5 15 (23.44%) ETL
5 15 (23.44%) Problem-Solving
6 14 (21.88%) Decision-Making
7 13 (20.31%) Business Analysis
7 13 (20.31%) Process Improvement
8 12 (18.75%) Business Process Improvement
8 12 (18.75%) Business Process Modelling
8 12 (18.75%) Data Integration
8 12 (18.75%) SOA
8 12 (18.75%) Validation
9 11 (17.19%) Stakeholder and Relationship Management
9 11 (17.19%) Stakeholder Management
10 10 (15.63%) CMMI
10 10 (15.63%) Project Planning
Programming Languages
1 24 (37.50%) SQL
2 19 (29.69%) C#
3 16 (25.00%) PHP
4 13 (20.31%) Java
5 12 (18.75%) VB.NET
6 11 (17.19%) JavaScript
7 4 (6.25%) Apex Code
7 4 (6.25%) Erlang
8 3 (4.69%) PowerShell
9 2 (3.13%) C
9 2 (3.13%) Python
9 2 (3.13%) T-SQL
10 1 (1.56%) ABAP
10 1 (1.56%) C++
10 1 (1.56%) Ruby
10 1 (1.56%) SAPscript
Qualifications
1 14 (21.88%) Degree
2 12 (18.75%) Postgraduate
3 10 (15.63%) PRINCE2 Certification
4 3 (4.69%) Microsoft Certification
5 2 (3.13%) MCSA
6 1 (1.56%) OCA
6 1 (1.56%) OCP
6 1 (1.56%) Oracle Certification
6 1 (1.56%) Security Cleared
Quality Assurance & Compliance
1 2 (3.13%) SLA
2 1 (1.56%) QA
Vendors
1 22 (34.38%) Microsoft
2 14 (21.88%) Salesforce.com
3 5 (7.81%) SAP
4 4 (6.25%) Tableau
5 3 (4.69%) Google
6 2 (3.13%) Adobe
6 2 (3.13%) Cisco
6 2 (3.13%) Citrix
7 1 (1.56%) Epicor
7 1 (1.56%) Infor
7 1 (1.56%) Oracle
7 1 (1.56%) Sage
7 1 (1.56%) Salesforce Marketing Cloud
7 1 (1.56%) Xero