Period
to 24 August 2019

The median annual salary for a Customer Support Manager was £40,000 in advertised job vacancies during the 6 months to 24 August 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Customer Support Manager
UK
6 months to
24 Aug 2019
Same period 2018 Same period 2017
Rank 1084 1177 1209
Rank change year-on-year +93 +32 +36
Permanent jobs requiring a Customer Support Manager 12 10 10
As % of all permanent IT jobs advertised in the UK 0.008% 0.006% 0.006%
As % of the Job Titles category 0.009% 0.006% 0.006%
Number of salaries quoted 12 3 10
UK median annual salary £40,000 £50,000 £52,000
Median salary % change year-on-year -20.00% -3.85% +30.00%
10th Percentile £30,125 £39,000 £43,625
90th Percentile £62,500 £68,000 £55,250
UK excluding London median annual salary £33,000 £43,750 £55,000
% change year-on-year -24.57% -20.45% +89.66%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 136,587 163,285 169,075
% of permanent IT jobs with a recognized job title 95.81% 96.13% 96.06%
Number of salaries quoted 108,892 131,489 136,019
UK median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% -
10th Percentile £28,000 £27,500 £27,500
90th Percentile £85,000 £81,250 £78,750
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

Customer Support Manager
Job Vacancy Trend

Job postings that featured Customer Support Manager in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Customer Support Manager in the UK

Customer Support Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Manager.

Salary trend for Customer Support Manager in the UK

Customer Support Manager
Salary Histogram

The salary distribution of IT jobs citing Customer Support Manager over the 6 months to 24 August 2019.

Salary histogram for Customer Support Manager in the UK

Customer Support Manager
Top 7 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Support Manager within the UK over the 6 months to 24 August 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +97 12 £40,000 -20.00% 1
UK excluding London +52 7 £33,000 -24.57% 1
London +111 5 £60,000 -14.29%
South East +24 3 £50,000 +33.33%
South West - 3 £33,000 -
North West - 1 £24,000 -
North of England - 1 £24,000 - 1

Customer Support Manager Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 24 August 2019, Customer Support Manager job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Customer Support Manager in the job title.

1 6 (50.00%) ITIL
1 6 (50.00%) Analytical Skills
2 5 (41.67%) Telecoms
3 4 (33.33%) Service Management
3 4 (33.33%) ITIL Certification
3 4 (33.33%) Problem-Solving
4 3 (25.00%) Line Management
4 3 (25.00%) JIRA
4 3 (25.00%) SQL
4 3 (25.00%) Broadband
4 3 (25.00%) Service Delivery
4 3 (25.00%) Change Management
4 3 (25.00%) Incident Management
5 2 (16.67%) Marketing
5 2 (16.67%) Degree
5 2 (16.67%) JSON
5 2 (16.67%) SLA
5 2 (16.67%) XML
5 2 (16.67%) Team Foundation Server
5 2 (16.67%) SaaS
5 2 (16.67%) Digital Media
5 2 (16.67%) Proactive Management
5 2 (16.67%) Customer-Centricity
6 1 (8.33%) Decision-Making
6 1 (8.33%) Gantt Chart
6 1 (8.33%) User Stories
6 1 (8.33%) ServiceNow
6 1 (8.33%) People Management
6 1 (8.33%) Process Improvement
6 1 (8.33%) Integration Testing

Customer Support Manager Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Cloud Services
1 2 (16.67%) SaaS
Communications & Networking
1 3 (25.00%) Broadband
Development Applications
1 3 (25.00%) JIRA
2 2 (16.67%) Team Foundation Server
General
1 5 (41.67%) Telecoms
2 2 (16.67%) Marketing
3 1 (8.33%) Legal
Libraries, Frameworks & Software Standards
1 2 (16.67%) JSON
1 2 (16.67%) XML
2 1 (8.33%) OLE
Miscellaneous
1 6 (50.00%) Analytical Skills
2 2 (16.67%) Digital Media
Operating Systems
1 1 (8.33%) Linux
1 1 (8.33%) Unix
Processes & Methodologies
1 6 (50.00%) ITIL
2 4 (33.33%) Problem-Solving
2 4 (33.33%) Service Management
3 3 (25.00%) Change Management
3 3 (25.00%) Incident Management
3 3 (25.00%) Line Management
3 3 (25.00%) Service Delivery
4 2 (16.67%) Customer-Centricity
4 2 (16.67%) Proactive Management
5 1 (8.33%) Decision-Making
5 1 (8.33%) ETL
5 1 (8.33%) Gantt Chart
5 1 (8.33%) ITSM
5 1 (8.33%) People Management
5 1 (8.33%) Proactive Maintenance
5 1 (8.33%) Process Improvement
5 1 (8.33%) Regression Testing
5 1 (8.33%) Software Testing
5 1 (8.33%) Sprint Planning
5 1 (8.33%) User Stories
Programming Languages
1 3 (25.00%) SQL
Qualifications
1 4 (33.33%) ITIL Certification
2 2 (16.67%) Degree
Quality Assurance & Compliance
1 2 (16.67%) SLA
Vendors
1 1 (8.33%) ServiceNow