Period
to 21 January 2018

The median annual salary for a Technical Support Analyst was £29,250 in advertised job vacancies in Wales during the 6 months to 21 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support Analyst
UK > Wales
6 months to
21 Jan 2018
Same period 2017 Same period 2016
Rank 121 148 132
Rank change year-on-year +27 -16 +17
Permanent jobs requiring a Technical Support Analyst 12 2 16
As % of all permanent IT jobs advertised in Wales 0.63% 0.084% 0.60%
As % of the Job Titles category 0.65% 0.087% 0.61%
Number of salaries quoted 10 2 17
Wales median annual salary £29,250 £23,750 £20,000
Median salary % change year-on-year +23.16% +18.75% -11.11%
10th Percentile £19,850 £19,575 £18,000
90th Percentile £37,375 £28,125 £25,050
UK median annual salary £30,000 £28,500 £28,000
% change year-on-year +5.26% +1.79% -13.85%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Wales. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Wales
Permanent vacancies in Wales with a recognized job title 1,833 2,286 2,604
% of permanent IT jobs with a recognized job title 96.73% 96.33% 98.01%
Number of salaries quoted 1,532 1,997 2,249
Wales median annual salary £39,351 £37,500 £35,000
Median salary % change year-on-year +4.93% +7.14% -
10th Percentile £23,250 £22,500 £21,250
90th Percentile £55,250 £55,290 £52,500
UK median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

Technical Support Analyst
Job Vacancy Trend in Wales

Job postings that featured Technical Support Analyst in the job title as a percentage of all IT jobs advertised in Wales.

Job vacancy trend for Technical Support Analyst in Wales

Technical Support Analyst
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst in Wales.

Salary trend for Technical Support Analyst in Wales

Technical Support Analyst
Salary Histogram in Wales

The salary distribution of IT jobs citing Technical Support Analyst in Wales over the 6 months to 21 January 2018.

Salary histogram for Technical Support Analyst in Wales

Technical Support Analyst
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support Analyst within the Wales region over the 6 months to 21 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales +30 11 £28,500 +20.00% 2
Technical Support Analyst
UK

Technical Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Wales

For the 6 months to 21 January 2018, Technical Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Wales region featuring Technical Support Analyst in the job title.

1 7 (58.33%) Linux
1 7 (58.33%) Microsoft
2 4 (33.33%) Microsoft Excel
2 4 (33.33%) Active Directory
2 4 (33.33%) Windows
2 4 (33.33%) SQL
2 4 (33.33%) Oracle
2 4 (33.33%) VMware
2 4 (33.33%) Windows Server 2003
2 4 (33.33%) VMware Infrastructure
2 4 (33.33%) Windows Server
3 3 (25.00%) DevOps
3 3 (25.00%) Splunk
3 3 (25.00%) Performance Tuning
3 3 (25.00%) Bash Shell
3 3 (25.00%) iSeries
3 3 (25.00%) WebSphere
3 3 (25.00%) IBM
3 3 (25.00%) User Acceptance Testing
3 3 (25.00%) WebSphere MQ
3 3 (25.00%) Shell Script
3 3 (25.00%) IBM HTTP Server
3 3 (25.00%) Advertising
3 3 (25.00%) SQL Server
3 3 (25.00%) Unix
3 3 (25.00%) Python
3 3 (25.00%) OS/400
3 3 (25.00%) DHCP
3 3 (25.00%) HTTP
3 3 (25.00%) DNS

Technical Support Analyst Skill Set
Co-occurring IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (25.00%) IBM HTTP Server
1 3 (25.00%) WebSphere
2 1 (8.33%) JBoss
2 1 (8.33%) WebLogic
Applications
1 4 (33.33%) Microsoft Excel
Business Applications
1 1 (8.33%) NetSuite
Cloud Services
1 1 (8.33%) Amazon AWS
1 1 (8.33%) Microsoft Azure
Communications & Networking
1 3 (25.00%) DHCP
1 3 (25.00%) DNS
1 3 (25.00%) HTTP
2 1 (8.33%) Firewall
2 1 (8.33%) SAN
2 1 (8.33%) Wi-Fi
Database & Business Intelligence
1 3 (25.00%) SQL Server
2 2 (16.67%) Relational Database
3 1 (8.33%) SQL Server Integration Services
3 1 (8.33%) SQL Server Reporting Services
General
1 3 (25.00%) Advertising
2 1 (8.33%) Finance
Libraries, Frameworks & Software Standards
1 3 (25.00%) WebSphere MQ
2 1 (8.33%) Middleware
Miscellaneous
1 3 (25.00%) iSeries
2 1 (8.33%) Analytical Skills
Operating Systems
1 7 (58.33%) Linux
2 4 (33.33%) Windows
2 4 (33.33%) Windows Server
2 4 (33.33%) Windows Server 2003
3 3 (25.00%) OS/400
3 3 (25.00%) Unix
4 2 (16.67%) Solaris
5 1 (8.33%) Windows Server 2012
Processes & Methodologies
1 3 (25.00%) DevOps
1 3 (25.00%) Performance Tuning
1 3 (25.00%) User Acceptance Testing
2 2 (16.67%) Service Management
3 1 (8.33%) ERP
3 1 (8.33%) High Availability
3 1 (8.33%) ITIL
3 1 (8.33%) PRINCE2
3 1 (8.33%) Stakeholder Management
Programming Languages
1 4 (33.33%) SQL
2 3 (25.00%) Bash Shell
2 3 (25.00%) Python
2 3 (25.00%) Shell Script
Qualifications
1 2 (16.67%) VMware Certified Professional (VCP)
2 1 (8.33%) CCNA
2 1 (8.33%) CCNP
2 1 (8.33%) Cisco Certification
2 1 (8.33%) MCSA
2 1 (8.33%) MCSE
2 1 (8.33%) Microsoft Certification
2 1 (8.33%) PRINCE2 Certification
2 1 (8.33%) VCP5
Quality Assurance & Compliance
1 2 (16.67%) SLA
System Software
1 4 (33.33%) Active Directory
1 4 (33.33%) VMware Infrastructure
2 1 (8.33%) Hyper-V
Vendors
1 7 (58.33%) Microsoft
2 4 (33.33%) Oracle
2 4 (33.33%) VMware
3 3 (25.00%) IBM
3 3 (25.00%) Splunk
4 2 (16.67%) Sybase
5 1 (8.33%) Cisco
5 1 (8.33%) Dell
5 1 (8.33%) Epicor
5 1 (8.33%) HP
5 1 (8.33%) IFS
5 1 (8.33%) Infor
5 1 (8.33%) Meraki
5 1 (8.33%) Sage
5 1 (8.33%) SAP