3rd Line Support Job Trends in England

Third Line Support
UK > England

The median Third Line Support salary in England is £45,000 per year, according to job vacancies posted during the 6 months leading to 11 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
11 Jul 2026
Same period 2025 Same period 2024
Rank 534 438 482
Rank change year-on-year -96 +44 +140
Permanent jobs requiring a 3rd Line Support 185 222 378
As % of all permanent jobs in England 0.21% 0.51% 0.43%
As % of the Job Titles category 0.22% 0.57% 0.45%
Number of salaries quoted 169 218 348
10th Percentile £32,000 £36,250 £31,250
25th Percentile £38,250 £37,500 £34,000
Median annual salary (50th Percentile) £45,000 £44,750 £40,000
Median % change year-on-year +0.56% +11.88% -
75th Percentile £55,000 £51,750 £44,531
90th Percentile £58,750 £58,750 £52,500
UK median annual salary £45,000 £44,750 £40,000
% change year-on-year +0.56% +11.88% -

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 82,278 39,084 83,945
% of permanent jobs with a recognized job title 94.27% 90.38% 94.58%
Number of salaries quoted 57,869 23,488 61,455
10th Percentile £30,000 £28,750 £28,750
25th Percentile £40,000 £38,500 £38,750
Median annual salary (50th Percentile) £57,500 £55,000 £53,000
Median % change year-on-year +4.55% +3.77% -11.67%
75th Percentile £75,250 £75,246 £71,250
90th Percentile £97,500 £97,500 £90,000
UK median annual salary £55,000 £55,000 £52,500
% change year-on-year - +4.76% -12.50%

3rd Line Support
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring '3rd Line Support' in the job title relative to all permanent IT jobs advertised in England.

3rd Line Support job vacancy trend in England

3rd Line Support
Salary Trend in England

Salary distribution trend for 3rd Line Support job vacancies in England.

Salary distribution trend for 3rd Line Support job vacancies in England

3rd Line Support
Salary Histogram in England

Salary distribution for jobs citing 3rd Line Support in England over the 6 months to 11 July 2026.

Salary histogram for 3rd Line Support in England

3rd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the England region over the 6 months to 11 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East -11 71 £47,500 +14.46% 10
North of England -19 41 £42,500 - 2
London -28 38 £52,500 +1.94% 3
Yorkshire -18 18 £45,000 -5.26% 1
Midlands -66 17 £32,500 -26.14% 9
East Midlands -36 14 £32,500 -35.00% 5
South West -72 14 £45,000 -2.17% 3
North East -38 12 £40,000 -
North West -11 11 £31,500 -21.25% 1
East of England -34 4 £36,500 -23.16% 1
West Midlands -45 3 £45,000 +10.43% 4
3rd Line Support
UK

3rd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 11 July 2026, 3rd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring 3rd Line Support in the job title.

1 120 (64.86%) Microsoft
2 109 (58.92%) Azure
3 106 (57.30%) Microsoft 365
4 89 (48.11%) Active Directory
5 85 (45.95%) Windows
6 77 (41.62%) Microsoft Exchange
7 74 (40.00%) Entra ID
8 73 (39.46%) SharePoint
9 57 (30.81%) Windows Server
10 52 (28.11%) Microsoft Intune
11 45 (24.32%) SaaS
12 41 (22.16%) DNS
13 40 (21.62%) Firewall
14 39 (21.08%) VLAN
15 37 (20.00%) SQL
16 34 (18.38%) Infrastructure Engineering
17 33 (17.84%) Hyper-V
18 32 (17.30%) Workflow
19 31 (16.76%) Identity Management
20 30 (16.22%) DHCP
21 29 (15.68%) VMware
21 29 (15.68%) VMware Infrastructure
21 29 (15.68%) VPN
22 27 (14.59%) Change Management
23 26 (14.05%) Problem-Solving
23 26 (14.05%) Project Delivery
24 25 (13.51%) Incident Management
25 24 (12.97%) JIRA
26 23 (12.43%) ITIL
26 23 (12.43%) Mimecast

3rd Line Support Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 77 (41.62%) Microsoft Exchange
2 73 (39.46%) SharePoint
3 4 (2.16%) Exchange Server 2007
3 4 (2.16%) Exchange Server 2010
3 4 (2.16%) Exchange Server 2013
Applications
1 4 (2.16%) Microsoft Office
Business Applications
1 11 (5.95%) Unit4 Business World
2 3 (1.62%) Remedy ITSM
3 2 (1.08%) Oracle EBS
4 1 (0.54%) NetSuite
Cloud Services
1 109 (58.92%) Azure
2 106 (57.30%) Microsoft 365
3 74 (40.00%) Entra ID
4 45 (24.32%) SaaS
5 23 (12.43%) Mimecast
6 11 (5.95%) Boomi
6 11 (5.95%) Google Workspace
6 11 (5.95%) iPaaS
6 11 (5.95%) Workato
7 5 (2.70%) AWS
7 5 (2.70%) OneDrive
8 3 (1.62%) Power Platform
9 2 (1.08%) Power Automate
10 1 (0.54%) Azure Stack
10 1 (0.54%) Google Docs
10 1 (0.54%) IaaS
10 1 (0.54%) PaaS
10 1 (0.54%) Slack
Communications & Networking
1 41 (22.16%) DNS
2 40 (21.62%) Firewall
3 39 (21.08%) VLAN
4 30 (16.22%) DHCP
5 29 (15.68%) VPN
6 18 (9.73%) TCP/IP
7 16 (8.65%) Wireless
8 13 (7.03%) Wi-Fi
9 10 (5.41%) SAN
10 9 (4.86%) VoIP
11 8 (4.32%) LAN
12 7 (3.78%) WAN
13 5 (2.70%) Network Security
14 4 (2.16%) BGP
14 4 (2.16%) DMZ
14 4 (2.16%) IPsec
14 4 (2.16%) Wireshark
15 2 (1.08%) Remote Desktop
15 2 (1.08%) Unified Communications
16 1 (0.54%) Internet
Database & Business Intelligence
1 10 (5.41%) SQL Server
2 2 (1.08%) Amazon RDS
Development Applications
1 24 (12.97%) JIRA
2 1 (0.54%) SQL Server Management Studio (SSMS)
General
1 65 (35.14%) Social Skills
2 29 (15.68%) Legal
3 16 (8.65%) Finance
4 9 (4.86%) Organisational Skills
5 8 (4.32%) Analytical Skills
6 7 (3.78%) Documentation Skills
7 2 (1.08%) Inclusion and Diversity
7 2 (1.08%) Manufacturing
7 2 (1.08%) Telecoms
8 1 (0.54%) Banking
8 1 (0.54%) Public Sector
8 1 (0.54%) Retail
Libraries, Frameworks & Software Standards
1 14 (7.57%) Web Services
2 10 (5.41%) .NET
Miscellaneous
1 12 (6.49%) Self-Motivation
2 10 (5.41%) Driving Licence
2 10 (5.41%) Video Conferencing
3 7 (3.78%) Enterprise Software
3 7 (3.78%) PKI
4 6 (3.24%) Cyber Threat
4 6 (3.24%) Onboarding
5 5 (2.70%) Replication
6 2 (1.08%) CMDB
6 2 (1.08%) IoT
7 1 (0.54%) Clustering
7 1 (0.54%) Hybrid Cloud
7 1 (0.54%) Management Information System
Operating Systems
1 85 (45.95%) Windows
2 57 (30.81%) Windows Server
3 21 (11.35%) Linux
4 18 (9.73%) Mac OS
5 15 (8.11%) Windows Server 2016
6 13 (7.03%) Windows Server 2012
7 10 (5.41%) Windows Server 2019
8 9 (4.86%) Windows 10
9 7 (3.78%) Red Hat Enterprise Linux
10 4 (2.16%) Windows Server 2008
11 2 (1.08%) Apple iOS
12 1 (0.54%) Android
12 1 (0.54%) VMS
Processes & Methodologies
1 34 (18.38%) Infrastructure Engineering
2 32 (17.30%) Workflow
3 31 (16.76%) Identity Management
4 27 (14.59%) Change Management
5 26 (14.05%) Problem-Solving
5 26 (14.05%) Project Delivery
6 25 (13.51%) Incident Management
7 23 (12.43%) ITIL
7 23 (12.43%) Technical Leadership
8 19 (10.27%) Customer Service
8 19 (10.27%) Cybersecurity
9 17 (9.19%) Disaster Recovery
9 17 (9.19%) ITSM
10 16 (8.65%) Service Delivery
11 15 (8.11%) Continuous Improvement
11 15 (8.11%) Mentoring
12 14 (7.57%) ERP
12 14 (7.57%) Remote Monitoring and Management
13 13 (7.03%) Migration
14 12 (6.49%) Stakeholder Engagement
Programming Languages
1 37 (20.00%) SQL
2 22 (11.89%) PowerShell
3 20 (10.81%) R
4 10 (5.41%) C#
5 7 (3.78%) T-SQL
6 4 (2.16%) COBOL
6 4 (2.16%) Java
6 4 (2.16%) Python
7 3 (1.62%) Bash
8 1 (0.54%) Google Apps Script
Qualifications
1 20 (10.81%) Microsoft Certification
2 16 (8.65%) Degree
3 10 (5.41%) CCNA
3 10 (5.41%) Cisco Certification
4 7 (3.78%) Azure Certification
4 7 (3.78%) Security Cleared
5 6 (3.24%) DV Cleared
6 4 (2.16%) AWS Certification
6 4 (2.16%) DBS Check
6 4 (2.16%) MCSA
6 4 (2.16%) Microsoft Certified Professional
7 1 (0.54%) CCNP
7 1 (0.54%) SC Cleared
Quality Assurance & Compliance
1 22 (11.89%) ISO/IEC 27001
2 16 (8.65%) Cyber Essentials
3 8 (4.32%) GDPR
4 3 (1.62%) SLA
5 2 (1.08%) PCI DSS
System Software
1 89 (48.11%) Active Directory
2 33 (17.84%) Hyper-V
3 29 (15.68%) VMware Infrastructure
4 7 (3.78%) vSphere
5 3 (1.62%) Virtual Machines
6 2 (1.08%) Firmware
6 2 (1.08%) Microsoft Virtual Server
6 2 (1.08%) Virtual Servers
Systems Management
1 52 (28.11%) Microsoft Intune
2 19 (10.27%) Jamf Pro
3 14 (7.57%) Autotask
4 9 (4.86%) Backup Exec
5 7 (3.78%) WSUS
6 4 (2.16%) Iperf
7 2 (1.08%) Single Sign-On
7 2 (1.08%) Terraform
8 1 (0.54%) Ansible
Vendors
1 120 (64.86%) Microsoft
2 29 (15.68%) VMware
3 22 (11.89%) Cisco
4 20 (10.81%) CrowdStrike
5 15 (8.11%) Meraki
5 15 (8.11%) SonicWALL
5 15 (8.11%) Veeam
6 14 (7.57%) HP
7 11 (5.95%) Google
8 10 (5.41%) Aruba
8 10 (5.41%) Datto
8 10 (5.41%) Ubiquiti
9 9 (4.86%) Logitech
9 9 (4.86%) Yealink
10 8 (4.32%) Apple
11 7 (3.78%) ConnectWise
11 7 (3.78%) Fortinet
11 7 (3.78%) McAfee
12 5 (2.70%) ServiceNow
13 4 (2.16%) Ruckus Wireless