Period
to 15 October 2018

The median annual salary for a 3rd Line Support was £36,000 in advertised job vacancies in England during the 6 months to 15 October 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
UK > England
6 months to
15 Oct 2018
Same period 2017 Same period 2016
Rank 526 482 392
Rank change year-on-year -44 -90 +30
Permanent jobs requiring a 3rd Line Support 806 964 1,402
As % of all permanent IT jobs advertised in England 0.53% 0.59% 0.78%
As % of the Job Titles category 0.55% 0.62% 0.81%
Number of salaries quoted 724 846 1,274
England median annual salary £36,000 £36,000 £35,000
Median salary % change year-on-year - +2.86% -6.67%
10th Percentile £27,000 £26,250 £27,000
90th Percentile £50,875 £49,500 £50,000
UK median annual salary £36,000 £35,000 £35,000
% change year-on-year +2.86% - -6.67%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 147,244 156,481 173,501
% of permanent IT jobs with a recognized job title 96.00% 95.91% 96.56%
Number of salaries quoted 119,668 126,297 146,874
England median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% +5.56%
10th Percentile £27,500 £27,500 £27,000
90th Percentile £82,500 £80,000 £77,500
UK median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

3rd Line Support
Job Vacancy Trend in England

Job postings that featured 3rd Line Support in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for 3rd Line Support in England

3rd Line Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support in England.

Salary trend for 3rd Line Support in England

3rd Line Support
Salary Histogram in England

The salary distribution of IT jobs citing 3rd Line Support in England over the 6 months to 15 October 2018.

Salary histogram for 3rd Line Support in England

3rd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the England region over the 6 months to 15 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +49 271 £41,500 +3.75% 25
South East -63 148 £33,000 -5.71% 13
North of England +16 143 £35,000 +7.69% 15
East of England +5 86 £36,000 -10.00% 7
Midlands -7 82 £32,500 -7.14% 10
North West -11 76 £35,000 +3.70% 8
South West -42 76 £34,000 -2.86% 7
Yorkshire +44 66 £35,000 +17.65% 7
West Midlands +2 43 £32,500 -8.45% 8
East Midlands -5 39 £32,250 -7.86% 2
North East -10 1 £30,000 -11.76%
3rd Line Support
UK

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 15 October 2018, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 3rd Line Support in the job title.

1 589 (73.08%) Windows
2 467 (57.94%) Active Directory
3 456 (56.58%) Microsoft
4 404 (50.12%) VMware
5 389 (48.26%) Windows Server
6 321 (39.83%) Office 365
7 243 (30.15%) MS Exchange
8 236 (29.28%) Firewall
9 222 (27.54%) VMware Infrastructure
10 212 (26.30%) Windows Server 2012
11 208 (25.81%) ITIL
12 204 (25.31%) Hyper-V
13 199 (24.69%) Windows Server 2008
14 197 (24.44%) DNS
15 189 (23.45%) Microsoft Azure
16 165 (20.47%) DHCP
17 163 (20.22%) SQL
18 159 (19.73%) Citrix
19 139 (17.25%) SAN
20 137 (17.00%) Cisco
21 136 (16.87%) SQL Server
22 135 (16.75%) Microsoft Certification
23 134 (16.63%) Infrastructure Engineering
24 133 (16.50%) WAN
25 132 (16.38%) Windows 10
26 126 (15.63%) TCP/IP
27 123 (15.26%) Finance
28 122 (15.14%) LAN
29 118 (14.64%) SCCM
30 116 (14.39%) Windows 7

3rd Line Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 243 (30.15%) MS Exchange
2 90 (11.17%) Exchange Server 2013
3 80 (9.93%) Exchange Server 2010
4 70 (8.68%) SharePoint
5 38 (4.71%) Skype for Business
6 28 (3.47%) IIS
7 21 (2.61%) Exchange Server 2007
8 13 (1.61%) Apache
9 11 (1.36%) BizTalk Server
10 9 (1.12%) nginx
11 8 (0.99%) CMS
11 8 (0.99%) SharePoint 2013
12 7 (0.87%) JBoss
12 7 (0.87%) WordPress
13 6 (0.74%) Blackberry Enterprise Server
13 6 (0.74%) Tomcat
14 5 (0.62%) Site Server
15 3 (0.37%) Exchange Server 2003
15 3 (0.37%) WebSphere
15 3 (0.37%) WebSphere Application Server
Applications
1 112 (13.90%) Microsoft Office
2 14 (1.74%) Microsoft Excel
3 8 (0.99%) Microsoft PowerPoint
4 3 (0.37%) Photoshop
5 2 (0.25%) AutoCAD
6 1 (0.12%) Acrobat
6 1 (0.12%) Adobe Creative Suite
6 1 (0.12%) Microsoft Project
6 1 (0.12%) MS Visio
6 1 (0.12%) Spreadsheet
Business Applications
1 8 (0.99%) Infor SunSystems
1 8 (0.99%) ReMetrica
2 7 (0.87%) Dynamics CRM
3 6 (0.74%) Dynamics NAV
4 4 (0.50%) Magento
4 4 (0.50%) SAP Hybris
5 2 (0.25%) Maximo
5 2 (0.25%) Unit4 Business World
6 1 (0.12%) Dynamics AX
6 1 (0.12%) Elite 3E
6 1 (0.12%) Pegasus Opera
6 1 (0.12%) Remedy ITSM
Cloud Services
1 321 (39.83%) Office 365
2 189 (23.45%) Microsoft Azure
3 57 (7.07%) Amazon AWS
4 28 (3.47%) Azure Active Directory
5 23 (2.85%) IaaS
5 23 (2.85%) Mimecast
6 14 (1.74%) SaaS
7 7 (0.87%) AWS CloudFormation
7 7 (0.87%) CloudFront
7 7 (0.87%) OneDrive
7 7 (0.87%) Virtual Private Cloud
8 6 (0.74%) Dropbox
9 3 (0.37%) Amazon EC2
9 3 (0.37%) Amazon S3
9 3 (0.37%) G Suite
9 3 (0.37%) Route 53
10 2 (0.25%) Cloud Computing
10 2 (0.25%) Google Drive
11 1 (0.12%) PaaS
11 1 (0.12%) Yammer
Communications & Networking
1 236 (29.28%) Firewall
2 197 (24.44%) DNS
3 165 (20.47%) DHCP
4 139 (17.25%) SAN
5 133 (16.50%) WAN
6 126 (15.63%) TCP/IP
7 122 (15.14%) LAN
8 86 (10.67%) VPN
9 84 (10.42%) VLAN
10 59 (7.32%) VoIP
11 50 (6.20%) Internet
12 37 (4.59%) Network Security
13 36 (4.47%) Wireless
14 35 (4.34%) Remote Desktop
15 28 (3.47%) Skype
16 24 (2.98%) IPsec
17 22 (2.73%) NAS
18 21 (2.61%) SSL
18 21 (2.61%) Unified Communications
18 21 (2.61%) Wi-Fi
Database & Business Intelligence
1 136 (16.87%) SQL Server
2 22 (2.73%) SQL Server 2008
3 21 (2.61%) Amazon RDS
4 14 (1.74%) MySQL
5 11 (1.36%) SQL Server 2005
5 11 (1.36%) SQL Server 2014
6 6 (0.74%) SQL Server 2012
7 5 (0.62%) SQL Server 2016
7 5 (0.62%) SQL Server Integration Services
8 4 (0.50%) Relational Database
9 3 (0.37%) Big Data
9 3 (0.37%) RDBMS
10 2 (0.25%) Data Warehouse
10 2 (0.25%) QlikView
10 2 (0.25%) SQL Server Reporting Services
11 1 (0.12%) Blockchain
11 1 (0.12%) Hadoop
11 1 (0.12%) NoSQL
11 1 (0.12%) SAP HANA
11 1 (0.12%) SQL Server Analysis Services
Development Applications
1 9 (1.12%) Team Foundation Server
2 7 (0.87%) Jenkins
2 7 (0.87%) PEAR
2 7 (0.87%) Visual Studio
3 6 (0.74%) SQL Server Management Studio (SSMS)
4 5 (0.62%) Git (software)
4 5 (0.62%) Visual Studio Tools for Office
5 3 (0.37%) JIRA
5 3 (0.37%) MSI
6 1 (0.12%) Visual Studio Team System
General
1 123 (15.26%) Finance
2 33 (4.09%) Retail
3 30 (3.72%) Manufacturing
3 30 (3.72%) Telecoms
4 24 (2.98%) Marketing
5 18 (2.23%) Law
6 15 (1.86%) Front Office
7 14 (1.74%) Advertising
7 14 (1.74%) Banking
7 14 (1.74%) Electronics
8 10 (1.24%) Legal
9 8 (0.99%) Back Office
10 7 (0.87%) Publishing
11 6 (0.74%) Automotive
11 6 (0.74%) French Language
12 3 (0.37%) Billing
12 3 (0.37%) German Language
12 3 (0.37%) Military
12 3 (0.37%) Russian Language
12 3 (0.37%) Spanish Language
Libraries, Frameworks & Software Standards
1 20 (2.48%) Web Services
2 12 (1.49%) Flash
3 11 (1.36%) .NET
3 11 (1.36%) LDAP
4 10 (1.24%) RabbitMQ
5 7 (0.87%) WSH
6 5 (0.62%) ASP.NET
7 4 (0.50%) REST
7 4 (0.50%) Software Packaging
8 3 (0.37%) 802.1X
9 2 (0.25%) HTML
9 2 (0.25%) JSON
9 2 (0.25%) WAP
9 2 (0.25%) WCF
9 2 (0.25%) XML
10 1 (0.12%) Java EE
10 1 (0.12%) MAPI
10 1 (0.12%) OLE
10 1 (0.12%) Spring
10 1 (0.12%) XMPP
Miscellaneous
1 51 (6.33%) Data Centre
2 42 (5.21%) Self-Motivation
3 37 (4.59%) Analytical Skills
4 31 (3.85%) Clustering
5 25 (3.10%) Driving Licence
6 19 (2.36%) Replication
7 16 (1.99%) Management Information System
8 15 (1.86%) EMC VMAX
9 14 (1.74%) Video Conferencing
10 11 (1.36%) CMDB
10 11 (1.36%) e-Learning
10 11 (1.36%) Private Cloud
11 7 (0.87%) Derivative
11 7 (0.87%) Fintech
11 7 (0.87%) Virtual Team
12 6 (0.74%) Computer Science
12 6 (0.74%) EMC VNX
12 6 (0.74%) EPoS
12 6 (0.74%) Fat Client
12 6 (0.74%) Thin Client
Operating Systems
1 589 (73.08%) Windows
2 389 (48.26%) Windows Server
3 212 (26.30%) Windows Server 2012
4 199 (24.69%) Windows Server 2008
5 132 (16.38%) Windows 10
6 116 (14.39%) Windows 7
7 89 (11.04%) Linux
8 63 (7.82%) Windows 8
9 44 (5.46%) Windows Server 2003
10 21 (2.61%) Unix
11 17 (2.11%) Mac OS X
12 14 (1.74%) Windows XP
13 13 (1.61%) CentOS
14 12 (1.49%) Mac OS
15 9 (1.12%) Solaris
15 9 (1.12%) Ubuntu
16 8 (0.99%) Windows Vista
17 6 (0.74%) AIX
18 4 (0.50%) Android
18 4 (0.50%) Apple iOS
Processes & Methodologies
1 208 (25.81%) ITIL
2 134 (16.63%) Infrastructure Engineering
3 76 (9.43%) Problem-Solving
4 52 (6.45%) Disaster Recovery
4 52 (6.45%) Migration
5 40 (4.96%) Project Management
6 38 (4.71%) Patch Management
7 34 (4.22%) High Availability
8 32 (3.97%) Mentoring
9 31 (3.85%) Kalman Filter
10 26 (3.23%) Incident Management
10 26 (3.23%) Service Management
11 25 (3.10%) Problem Management
12 24 (2.98%) Time Management
13 22 (2.73%) Mobile Device Management
13 22 (2.73%) Virtual Environments
14 21 (2.61%) Change Control
15 20 (2.48%) Business Continuity
15 20 (2.48%) Configuration Management
16 19 (2.36%) Stakeholder Management
Programming Languages
1 163 (20.22%) SQL
2 92 (11.41%) PowerShell
3 20 (2.48%) Java
4 18 (2.23%) Python
5 17 (2.11%) T-SQL
6 14 (1.74%) C
7 12 (1.49%) Bash Shell
7 12 (1.49%) VBScript
8 11 (1.36%) C#
9 5 (0.62%) Perl
9 5 (0.62%) Shell Script
9 5 (0.62%) VBA
10 4 (0.50%) VB
11 3 (0.37%) C++
12 2 (0.25%) PL/SQL
13 1 (0.12%) JavaScript
13 1 (0.12%) Kotlin
13 1 (0.12%) Ruby
13 1 (0.12%) VB.NET
Qualifications
1 135 (16.75%) Microsoft Certification
2 68 (8.44%) Cisco Certification
3 62 (7.69%) MCSE
4 60 (7.44%) CCNA
5 52 (6.45%) MCSA
6 35 (4.34%) MCP
7 32 (3.97%) Degree
7 32 (3.97%) VMware Certified Professional (VCP)
8 20 (2.48%) MCTS
9 19 (2.36%) MCITP
10 18 (2.23%) ITIL Certification
11 12 (1.49%) CCNP
11 12 (1.49%) Security Cleared
12 10 (1.24%) A+ Certification
12 10 (1.24%) LPIC
13 8 (0.99%) CCA
14 7 (0.87%) SC Cleared
15 6 (0.74%) DBS Check
15 6 (0.74%) Network+ Certification
16 5 (0.62%) JNCIS
Quality Assurance & Compliance
1 76 (9.43%) SLA
2 21 (2.61%) ISO/IEC 27001
3 14 (1.74%) QA
4 9 (1.12%) ISO 9001
5 8 (0.99%) ISO 14001
5 8 (0.99%) ISO/IEC 20000
6 7 (0.87%) COBIT
7 5 (0.62%) Data Quality
7 5 (0.62%) GDPR
8 4 (0.50%) PMO
9 2 (0.25%) Cyber Essentials
9 2 (0.25%) ISO 22301
9 2 (0.25%) PCI DSS
10 1 (0.12%) Cyber Essentials PLUS
10 1 (0.12%) HIPAA
System Software
1 467 (57.94%) Active Directory
2 222 (27.54%) VMware Infrastructure
3 204 (25.31%) Hyper-V
4 76 (9.43%) XenApp
5 57 (7.07%) vSphere
6 49 (6.08%) XenDesktop
7 42 (5.21%) VMware ESXi
8 24 (2.98%) Terminal Services
9 17 (2.11%) Virtual Machines
10 11 (1.36%) DFS Replication
11 7 (0.87%) XenServer
12 6 (0.74%) Docker
12 6 (0.74%) VMware Server
13 5 (0.62%) Virtual Servers
14 4 (0.50%) BitLocker
14 4 (0.50%) Microsoft App-V
14 4 (0.50%) Microsoft Virtual Server
14 4 (0.50%) Terminal Server
15 3 (0.37%) vCloud
16 2 (0.25%) pfSense
Systems Management
1 118 (14.64%) SCCM
2 48 (5.96%) Backup Exec
3 29 (3.60%) WSUS
4 25 (3.10%) SCOM
5 13 (1.61%) Norton AntiVirus
6 11 (1.36%) Ansible
6 11 (1.36%) Opscode Chef
7 10 (1.24%) Puppet
8 9 (1.12%) AirWatch
9 8 (0.99%) EMC NetWorker
9 8 (0.99%) Failover Clustering
9 8 (0.99%) FortiGate
9 8 (0.99%) McAfee ePO
9 8 (0.99%) Microsoft Intune
10 7 (0.87%) HP Data Protector
10 7 (0.87%) Microsoft Clustering
10 7 (0.87%) Single Sign-On
11 6 (0.74%) HAProxy
11 6 (0.74%) NetBackup
12 5 (0.62%) Foglight
Vendors
1 456 (56.58%) Microsoft
2 404 (50.12%) VMware
3 159 (19.73%) Citrix
4 137 (17.00%) Cisco
5 77 (9.55%) HP
6 54 (6.70%) Veeam
7 43 (5.33%) McAfee
8 34 (4.22%) EMC
9 30 (3.72%) Apple
9 30 (3.72%) Dell
10 28 (3.47%) NetApp
11 21 (2.61%) Symantec
12 20 (2.48%) Mitel
12 20 (2.48%) SolarWinds
13 18 (2.23%) IBM
14 17 (2.11%) Avaya
14 17 (2.11%) CommVault
14 17 (2.11%) Juniper
15 16 (1.99%) Remedy
16 15 (1.86%) SAP