Period
to 26 May 2019

The median annual salary for a 3rd Line Support was £38,500 in advertised job vacancies in England during the 6 months to 26 May 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
UK > England
6 months to
26 May 2019
Same period 2018 Same period 2017
Rank 531 533 470
Rank change year-on-year +2 -63 -89
Permanent jobs requiring a 3rd Line Support 679 830 980
As % of all permanent IT jobs advertised in England 0.51% 0.51% 0.61%
As % of the Job Titles category 0.53% 0.53% 0.63%
Number of salaries quoted 621 771 898
England median annual salary £38,500 £37,500 £36,750
Median salary % change year-on-year +2.67% +2.04% +0.68%
10th Percentile £28,750 £27,500 £26,750
90th Percentile £50,000 £50,000 £50,000
UK median annual salary £37,500 £37,375 £36,000
% change year-on-year +0.33% +3.82% -1.37%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 128,059 156,817 155,203
% of permanent IT jobs with a recognized job title 96.02% 96.40% 96.51%
Number of salaries quoted 102,583 128,319 129,398
England median annual salary £52,000 £50,000 £47,500
Median salary % change year-on-year +4.00% +5.26% -
10th Percentile £28,500 £27,500 £27,500
90th Percentile £85,000 £81,250 £77,500
UK median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% -

3rd Line Support
Job Vacancy Trend in England

Job postings that featured 3rd Line Support in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for 3rd Line Support in England

3rd Line Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support in England.

Salary trend for 3rd Line Support in England

3rd Line Support
Salary Histogram in England

The salary distribution of IT jobs citing 3rd Line Support in England over the 6 months to 26 May 2019.

Salary histogram for 3rd Line Support in England

3rd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the England region over the 6 months to 26 May 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -20 203 £41,000 -3.53% 26
South East +69 178 £41,000 +17.14% 17
North of England -5 112 £35,000 +2.94% 21
South West +39 77 £37,500 +15.38% 10
North West +19 71 £36,000 +5.88% 17
Midlands +13 59 £32,500 -2.99% 15
East of England +36 49 £37,500 - 5
West Midlands +14 39 £32,250 -3.73% 7
Yorkshire -15 36 £35,000 +1.45% 3
East Midlands +21 20 £32,500 -7.14% 8
North East +13 5 £35,000 +19.66% 1
3rd Line Support
UK

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 26 May 2019, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 3rd Line Support in the job title.

1 437 (64.36%) Windows
2 369 (54.34%) Active Directory
3 340 (50.07%) Microsoft
4 294 (43.30%) VMware
5 280 (41.24%) Windows Server
6 257 (37.85%) Office 365
7 198 (29.16%) Cisco
8 194 (28.57%) Firewall
9 187 (27.54%) Microsoft Azure
10 182 (26.80%) Hyper-V
11 176 (25.92%) Windows Server 2012
12 173 (25.48%) ITIL
13 162 (23.86%) MS Exchange
14 154 (22.68%) Citrix
15 150 (22.09%) VMware Infrastructure
16 142 (20.91%) Windows Server 2008
17 134 (19.73%) Microsoft Certification
18 133 (19.59%) SQL
19 128 (18.85%) Linux
20 126 (18.56%) DNS
21 120 (17.67%) SQL Server
22 116 (17.08%) LAN
23 113 (16.64%) SAN
24 110 (16.20%) DHCP
25 109 (16.05%) WAN
26 95 (13.99%) Windows 10
27 94 (13.84%) Windows 7
28 88 (12.96%) PowerShell
29 87 (12.81%) Problem-Solving
30 85 (12.52%) Infrastructure Engineering

3rd Line Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 162 (23.86%) MS Exchange
2 58 (8.54%) Exchange Server 2013
3 57 (8.39%) Exchange Server 2010
4 38 (5.60%) SharePoint
5 25 (3.68%) IIS
6 17 (2.50%) Skype for Business
7 15 (2.21%) Apache
8 8 (1.18%) SharePoint 2013
9 7 (1.03%) Tomcat
10 6 (0.88%) Exchange Server 2007
11 4 (0.59%) CMS
11 4 (0.59%) Exchange Server 2003
12 3 (0.44%) BizTalk Server
12 3 (0.44%) Confluence
13 2 (0.29%) SharePoint 2010
13 2 (0.29%) SharePoint Server
13 2 (0.29%) WebSphere
13 2 (0.29%) WebSphere Application Server
14 1 (0.15%) IBM Notes
14 1 (0.15%) OpenStack
Applications
1 78 (11.49%) Microsoft Office
2 1 (0.15%) Microsoft Excel
Business Applications
1 28 (4.12%) Dynamics CRM
2 3 (0.44%) SAP ERP
2 3 (0.44%) Siebel CRM
3 2 (0.29%) Magento
3 2 (0.29%) SAP SD
3 2 (0.29%) Temenos T24
4 1 (0.15%) Remedy ITSM
4 1 (0.15%) Salesforce.com CRM
Cloud Services
1 257 (37.85%) Office 365
2 187 (27.54%) Microsoft Azure
3 61 (8.98%) Amazon AWS
4 32 (4.71%) Mimecast
5 24 (3.53%) IaaS
6 22 (3.24%) SaaS
7 12 (1.77%) PaaS
8 8 (1.18%) Azure Active Directory
9 6 (0.88%) Google Cloud Platform
10 5 (0.74%) IBM Cloud
10 5 (0.74%) SoftLayer
11 4 (0.59%) AWS CloudFormation
12 2 (0.29%) Cloud Computing
12 2 (0.29%) G Suite
13 1 (0.15%) Amazon S3
13 1 (0.15%) GitHub
Communications & Networking
1 194 (28.57%) Firewall
2 126 (18.56%) DNS
3 116 (17.08%) LAN
4 113 (16.64%) SAN
5 110 (16.20%) DHCP
6 109 (16.05%) WAN
7 84 (12.37%) TCP/IP
8 70 (10.31%) VLAN
9 59 (8.69%) VPN
10 41 (6.04%) Cisco ASA
11 40 (5.89%) Wireless
12 31 (4.57%) NAS
13 30 (4.42%) VoIP
14 26 (3.83%) MPLS
15 22 (3.24%) Internet
16 20 (2.95%) NetScaler
16 20 (2.95%) Network Security
17 17 (2.50%) BGP
18 15 (2.21%) Skype
19 14 (2.06%) Remote Desktop
Database & Business Intelligence
1 120 (17.67%) SQL Server
2 20 (2.95%) SQL Server 2012
3 14 (2.06%) MySQL
3 14 (2.06%) SQL Server 2008
4 10 (1.47%) SQL Server 2016
5 8 (1.18%) Amazon RDS
6 7 (1.03%) SQL Server 2014
7 4 (0.59%) MongoDB
7 4 (0.59%) NoSQL
7 4 (0.59%) Oracle Database
7 4 (0.59%) UniData
8 3 (0.44%) SQL Server 2005
9 2 (0.29%) SQL Server Reporting Services
10 1 (0.15%) Adabas
10 1 (0.15%) BusinessObjects Web Intelligence
10 1 (0.15%) Crystal Reports
10 1 (0.15%) Data Warehouse
10 1 (0.15%) MS Access
10 1 (0.15%) Oracle Reports
10 1 (0.15%) QlikView
Development Applications
1 8 (1.18%) Visual Studio Team System
2 7 (1.03%) MSI
3 6 (0.88%) Git (software)
4 5 (0.74%) Team Foundation Server
5 4 (0.59%) Vagrant
5 4 (0.59%) Visual Studio
6 3 (0.44%) JIRA
6 3 (0.44%) SQL Server Management Studio (SSMS)
7 2 (0.29%) Fiddler
7 2 (0.29%) Jenkins
7 2 (0.29%) Maven
7 2 (0.29%) Octopus Deploy
7 2 (0.29%) SoapUI
7 2 (0.29%) TeamCity
8 1 (0.15%) GitLab
8 1 (0.15%) Hudson
8 1 (0.15%) InstallShield
8 1 (0.15%) WinDbg
General
1 67 (9.87%) Finance
2 29 (4.27%) Marketing
3 28 (4.12%) Retail
4 23 (3.39%) Telecoms
5 22 (3.24%) Legal
6 13 (1.91%) Manufacturing
7 11 (1.62%) Banking
8 9 (1.33%) Advertising
8 9 (1.33%) Electronics
9 7 (1.03%) Back Office
10 4 (0.59%) Law
11 3 (0.44%) Games
11 3 (0.44%) Online Betting
11 3 (0.44%) Pharmaceutical
12 2 (0.29%) Aerospace
12 2 (0.29%) French Language
13 1 (0.15%) Automotive
13 1 (0.15%) Financial Institution
13 1 (0.15%) Publishing
13 1 (0.15%) Russian Language
Libraries, Frameworks & Software Standards
1 32 (4.71%) .NET
2 22 (3.24%) Web Services
3 12 (1.77%) Software Packaging
4 8 (1.18%) LDAP
5 6 (0.88%) 802.1X
5 6 (0.88%) CSS
5 6 (0.88%) HTML
5 6 (0.88%) jQuery
6 5 (0.74%) ASP.NET
7 4 (0.59%) .NET Framework
7 4 (0.59%) ASP.NET Web API
7 4 (0.59%) LINQ
8 2 (0.29%) .NET Core
8 2 (0.29%) FIX Protocol
8 2 (0.29%) J2EE
8 2 (0.29%) MSMQ
8 2 (0.29%) Spring
8 2 (0.29%) WebSphere MQ
8 2 (0.29%) WSH
8 2 (0.29%) YAML
Miscellaneous
1 31 (4.57%) Self-Motivation
2 26 (3.83%) Analytical Skills
3 20 (2.95%) Clustering
4 19 (2.80%) Management Information System
5 17 (2.50%) Data Centre
6 16 (2.36%) Driving Licence
7 14 (2.06%) Fat Client
7 14 (2.06%) Thin Client
8 13 (1.91%) Fintech
9 12 (1.77%) EPoS
10 11 (1.62%) Replication
11 10 (1.47%) Client/Server
11 10 (1.47%) FMCG
12 8 (1.18%) EFT
13 7 (1.03%) CMDB
13 7 (1.03%) User Experience
14 6 (0.88%) Enterprise Cloud
15 5 (0.74%) Mobile Computing
15 5 (0.74%) Virtual Team
16 4 (0.59%) Linux Command Line
Operating Systems
1 437 (64.36%) Windows
2 280 (41.24%) Windows Server
3 176 (25.92%) Windows Server 2012
4 142 (20.91%) Windows Server 2008
5 128 (18.85%) Linux
6 95 (13.99%) Windows 10
7 94 (13.84%) Windows 7
8 53 (7.81%) Windows 8
9 29 (4.27%) Unix
10 25 (3.68%) CentOS
11 22 (3.24%) Windows Server 2003
12 15 (2.21%) AIX
13 14 (2.06%) Windows XP
14 10 (1.47%) Mac OS
15 9 (1.33%) Mac OS X
16 7 (1.03%) Android
16 7 (1.03%) Apple iOS
17 6 (0.88%) CatOS
17 6 (0.88%) Red Hat Enterprise Linux
17 6 (0.88%) Windows 2000 Server
Processes & Methodologies
1 173 (25.48%) ITIL
2 87 (12.81%) Problem-Solving
3 85 (12.52%) Infrastructure Engineering
4 49 (7.22%) Service Management
5 42 (6.19%) Project Management
6 39 (5.74%) CRM
7 36 (5.30%) Migration
8 34 (5.01%) DevOps
9 33 (4.86%) Service Delivery
10 31 (4.57%) ITIL V3
10 31 (4.57%) Presales
11 30 (4.42%) Mentoring
12 26 (3.83%) Agile Software Development
13 25 (3.68%) Root Cause Analysis
14 23 (3.39%) Disaster Recovery
15 22 (3.24%) Change Management
16 20 (2.95%) Computer Science
17 19 (2.80%) Application Packaging
17 19 (2.80%) Business Intelligence
17 19 (2.80%) Time Management
Programming Languages
1 133 (19.59%) SQL
2 88 (12.96%) PowerShell
3 23 (3.39%) Shell Script
4 19 (2.80%) C#
4 19 (2.80%) Java
5 18 (2.65%) Python
6 11 (1.62%) C
7 9 (1.33%) Bash Shell
7 9 (1.33%) T-SQL
7 9 (1.33%) VB
8 8 (1.18%) JavaScript
9 7 (1.03%) VBScript
10 4 (0.59%) PHP
10 4 (0.59%) Ruby
11 3 (0.44%) Perl
12 1 (0.15%) Go
12 1 (0.15%) VB.NET
Qualifications
1 134 (19.73%) Microsoft Certification
2 81 (11.93%) Cisco Certification
3 80 (11.78%) MCSE
4 73 (10.75%) CCNA
5 54 (7.95%) MCSA
6 48 (7.07%) Degree
7 43 (6.33%) VMware Certified Professional (VCP)
8 40 (5.89%) MCP
9 33 (4.86%) Security Cleared
10 21 (3.09%) CCNP
11 20 (2.95%) ITIL Certification
11 20 (2.95%) SC Cleared
12 17 (2.50%) MCITP
13 16 (2.36%) Computer Science Degree
14 11 (1.62%) DV Cleared
15 8 (1.18%) CCIE
15 8 (1.18%) Microsoft Certified Architect
15 8 (1.18%) SSCP
15 8 (1.18%) VCP5
16 6 (0.88%) VCP6
Quality Assurance & Compliance
1 42 (6.19%) SLA
2 11 (1.62%) GDPR
2 11 (1.62%) ISO/IEC 27001
3 7 (1.03%) QA
4 3 (0.44%) Data Quality
5 1 (0.15%) ISO/IEC 20000
5 1 (0.15%) PCI DSS
System Software
1 369 (54.34%) Active Directory
2 182 (26.80%) Hyper-V
3 150 (22.09%) VMware Infrastructure
4 80 (11.78%) vSphere
5 49 (7.22%) XenApp
6 43 (6.33%) VMware ESXi
7 34 (5.01%) XenDesktop
8 26 (3.83%) Citrix Hypervisor
9 19 (2.80%) Microsoft App-V
10 17 (2.50%) Virtual Machines
11 12 (1.77%) Virtual Servers
12 10 (1.47%) Docker
12 10 (1.47%) Terminal Services
13 4 (0.59%) Microsoft Virtual Server
13 4 (0.59%) NFS
13 4 (0.59%) vCloud
14 1 (0.15%) Forefront TMG
14 1 (0.15%) KVM
14 1 (0.15%) pfSense
14 1 (0.15%) VirtualBox
Systems Management
1 79 (11.63%) SCCM
2 46 (6.77%) Backup Exec
3 16 (2.36%) Microsoft Intune
4 10 (1.47%) FortiGate
4 10 (1.47%) Puppet
5 9 (1.33%) Kubernetes
6 8 (1.18%) NetBackup
6 8 (1.18%) Opscode Chef
6 8 (1.18%) Terraform
7 7 (1.03%) WSUS
8 6 (0.88%) RANCID
8 6 (0.88%) SCOM
8 6 (0.88%) yum
9 4 (0.59%) Ansible
9 4 (0.59%) HAProxy
9 4 (0.59%) McAfee ePO
9 4 (0.59%) Packer
9 4 (0.59%) vCenter Server
9 4 (0.59%) XenMobile
10 3 (0.44%) vRealize
Vendors
1 340 (50.07%) Microsoft
2 294 (43.30%) VMware
3 198 (29.16%) Cisco
4 154 (22.68%) Citrix
5 78 (11.49%) HP
6 70 (10.31%) Veeam
7 63 (9.28%) Dell
8 39 (5.74%) NetApp
9 34 (5.01%) EMC
10 28 (4.12%) Veritas
11 27 (3.98%) Red Hat
12 25 (3.68%) Apple
13 23 (3.39%) Oracle
14 22 (3.24%) Kaseya
14 22 (3.24%) Meraki
15 18 (2.65%) SonicWALL
16 17 (2.50%) SAP
17 15 (2.21%) WatchGuard
18 14 (2.06%) ServiceNow
19 12 (1.77%) Avaya