3rd Line Support Job Trends in England
Third Line Support
UK > England
The median Third Line Support salary in England is £46,000 per year, according to job vacancies posted during the 6 months leading to 16 October 2026.
The table below compares current salary benchmarking and summary statistics with the previous two years.
| 6 months to 16 Oct 2026 |
Same period 2025 | Same period 2024 | |
|---|---|---|---|
| Rank | 571 | 380 | 568 |
| Rank change year-on-year | -191 | +188 | -82 |
| Permanent jobs requiring a 3rd Line Support | 185 | 254 | 165 |
| As % of all permanent jobs in England | 0.18% | 0.60% | 0.26% |
| As % of the Job Titles category | 0.19% | 0.66% | 0.27% |
| Number of salaries quoted | 152 | 247 | 135 |
| 10th Percentile | £32,250 | £34,450 | £31,700 |
| 25th Percentile | £40,000 | £36,250 | £35,000 |
| Median annual salary (50th Percentile) | £46,000 | £42,500 | £40,000 |
| Median % change year-on-year | +8.24% | +6.25% | -2.44% |
| 75th Percentile | £53,750 | £48,750 | £51,750 |
| 90th Percentile | £58,750 | £56,000 | £55,000 |
| UK median annual salary | £45,000 | £42,500 | £40,000 |
| % change year-on-year | +5.88% | +6.25% | -2.44% |
All Permanent IT Job Roles
England
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| 6 months to 16 Oct 2026 |
Same period 2025 | Same period 2024 | |
|---|---|---|---|
| Permanent vacancies in England with a recognized job title | 96,937 | 38,621 | 60,111 |
| % of permanent jobs with a recognized job title | 92.46% | 90.71% | 95.20% |
| Number of salaries quoted | 67,736 | 23,236 | 34,475 |
| 10th Percentile | £30,250 | £28,250 | £31,250 |
| 25th Percentile | £41,160 | £35,750 | £42,000 |
| Median annual salary (50th Percentile) | £59,000 | £55,000 | £57,500 |
| Median % change year-on-year | +7.27% | -4.35% | -4.17% |
| 75th Percentile | £77,500 | £75,000 | £75,000 |
| 90th Percentile | £100,000 | £95,000 | £95,000 |
| UK median annual salary | £58,396 | £53,500 | £55,000 |
| % change year-on-year | +9.15% | -2.73% | -8.33% |
3rd Line Support Job Vacancy Trend in England
Historical trend showing the proportion of permanent IT job postings featuring '3rd Line Support' in the job title relative to all permanent IT jobs advertised in England.
3rd Line Support Salary Trend in England
Salary distribution trend for 3rd Line Support job vacancies in England.
3rd Line Support Salary Histogram in England
Salary distribution for jobs citing 3rd Line Support in England over the 6 months to 16 October 2026.
3rd Line Support Job Locations in England
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the England region over the 6 months to 16 October 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| North of England | -47 | 41 | £37,500 | -7.41% | 7 |
| South East | -112 | 40 | £47,500 | +14.46% | 13 |
| South West | -52 | 33 | £47,500 | -2.06% | 4 |
| Midlands | -54 | 33 | £44,000 | - | 15 |
| London | -94 | 23 | £55,000 | +25.71% | 7 |
| North West | -20 | 21 | £35,000 | -12.50% | 5 |
| West Midlands | -42 | 19 | £45,000 | +2.27% | 8 |
| East of England | -66 | 15 | £37,000 | -21.28% | |
| East Midlands | -47 | 14 | £40,000 | +3.90% | 7 |
| North East | - | 13 | - | - | 2 |
| Yorkshire | -39 | 7 | £47,500 | - | |
| 3rd Line Support UK |
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3rd Line Support Skill Set Top 30 Co-Occurring Skills & Capabilities in England
For the 6 months to 16 October 2026, 3rd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring 3rd Line Support in the job title.
| Rank | Skill | Share | Job Ads |
|---|---|---|---|
| 1 | Microsoft | 62.7% | 116 |
| 2 | Active Directory | 45.9% | 85 |
| 2 | Microsoft 365 | 45.9% | 85 |
| 4 | Windows | 45.4% | 84 |
| 5 | Azure | 43.8% | 81 |
| 6 | Entra ID | 37.8% | 70 |
| 7 | Firewall | 35.1% | 65 |
| 8 | Microsoft Exchange | 32.4% | 60 |
| 9 | Windows Server | 30.3% | 56 |
| 10 | SharePoint | 27.6% | 51 |
| 11 | Microsoft Intune | 25.9% | 48 |
| 12 | DNS | 25.4% | 47 |
| 13 | Mentoring | 24.9% | 46 |
| 14 | Problem-Solving | 24.3% | 45 |
| 15 | VMware | 23.2% | 43 |
| 15 | VMware Infrastructure | 23.2% | 43 |
| 17 | Infrastructure Engineering | 22.7% | 42 |
| 18 | DHCP | 21.6% | 40 |
| 19 | VPN | 21.1% | 39 |
| 20 | VLAN | 20.0% | 37 |
| 21 | Hyper-V | 18.4% | 34 |
| 22 | Degree | 16.8% | 31 |
| 23 | TCP/IP | 15.1% | 28 |
| 23 | Wireless | 15.1% | 28 |
| 25 | Cisco | 14.1% | 26 |
| 25 | Cybersecurity | 14.1% | 26 |
| 25 | SaaS | 14.1% | 26 |
| 28 | Root Cause Analysis | 13.5% | 25 |
| 29 | Technical Leadership | 13.0% | 24 |
| 30 | SQL | 11.9% | 22 |
3rd Line Support Skill Set Co-Occurring Skills & Capabilities in England by Category
The table below expands on the one above by listing co-occurrences one category at a time. It covers the same employment type, locality and period, with up to 20 co-occurrences in each category.
Job Titles
| Rank | Job Title | Share | Job Ads |
|---|---|---|---|
| 1 | IT Support | 58.4% | 108 |
| 2 | 3rd Line Support Engineer | 57.3% | 106 |
| 3 | IT Support Engineer | 40.0% | 74 |
| 4 | 2nd/3rd Line Support | 25.4% | 47 |
| 5 | 3rd Line Support Technician | 9.7% | 18 |
| 5 | IT Support Technician | 9.7% | 18 |
| 7 | 2nd/3rd Line Support Engineer | 8.6% | 16 |
| 7 | Senior IT Engineer | 8.6% | 16 |
| 7 | Senior IT Support | 8.6% | 16 |
| 10 | 3rd Line Support Analyst | 8.1% | 15 |
| 10 | 3rd Line Technical Support | 8.1% | 15 |
| 12 | 2nd/3rd Line Support Technician | 7.0% | 13 |
| 13 | 3rd Line Infrastructure Support | 6.5% | 12 |
| 14 | 3rd Line Infrastructure Engineer | 5.9% | 11 |
| 14 | Infrastructure Support Engineer | 5.9% | 11 |
| 16 | 3rd Line Technical Engineer | 5.4% | 10 |
| 16 | Software Support Engineer | 5.4% | 10 |
| 18 | 3rd Line Support Specialist | 4.9% | 9 |
| 18 | IT Support Specialist | 4.9% | 9 |
| 18 | Senior Support Engineer | 4.9% | 9 |