3rd Line Support Job Trends in England

Third Line Support
UK > England

The median Third Line Support salary in England is £42,500 per year, according to job vacancies posted during the 6 months leading to 2 May 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
2 May 2026
Same period 2025 Same period 2024
Rank 492 450 451
Rank change year-on-year -42 +1 +234
Permanent jobs requiring a 3rd Line Support 183 156 422
As % of all permanent jobs in England 0.23% 0.41% 0.51%
As % of the Job Titles category 0.25% 0.46% 0.54%
Number of salaries quoted 167 150 395
10th Percentile £34,900 £36,250 £31,250
25th Percentile £37,500 £37,500 £34,000
Median annual salary (50th Percentile) £42,500 £45,000 £40,000
Median % change year-on-year -5.56% +12.50% -4.76%
75th Percentile £49,375 £52,500 £45,000
90th Percentile £58,750 £67,500 £53,750
UK median annual salary £45,000 £45,000 £40,000
% change year-on-year - +12.50% -5.33%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 74,369 33,693 78,830
% of permanent jobs with a recognized job title 92.85% 89.14% 94.44%
Number of salaries quoted 48,888 21,310 60,127
10th Percentile £30,000 £30,500 £28,500
25th Percentile £40,000 £42,000 £38,250
Median annual salary (50th Percentile) £55,000 £60,000 £54,000
Median % change year-on-year -8.33% +11.11% -11.13%
75th Percentile £75,000 £78,750 £72,433
90th Percentile £95,000 £100,000 £91,250
UK median annual salary £55,000 £59,648 £53,000
% change year-on-year -7.79% +12.54% -11.67%

3rd Line Support
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring '3rd Line Support' in the job title relative to all permanent IT jobs advertised in England.

3rd Line Support job vacancy trend in England

3rd Line Support
Salary Trend in England

Salary distribution trend for 3rd Line Support job vacancies in England.

Salary distribution trend for 3rd Line Support job vacancies in England

3rd Line Support
Salary Histogram in England

Salary distribution for jobs citing 3rd Line Support in England over the 6 months to 2 May 2026.

Salary histogram for 3rd Line Support in England

3rd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the England region over the 6 months to 2 May 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +6 57 £40,000 -10.11% 5
North of England -32 51 £42,500 +6.25% 9
London -2 44 £47,500 -9.52% 3
Yorkshire -27 41 £45,000 +24.14% 5
Midlands -59 17 £32,500 -35.00% 2
East Midlands -46 15 £32,500 -35.00% 1
East of England -20 9 £40,000 -11.11% 4
North West -31 5 £38,000 -10.59% 4
North East -35 5 £40,000 +10.34%
South West -62 5 £45,000 +12.50% 6
West Midlands -44 2 £46,000 -8.00% 1
3rd Line Support
UK

3rd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 2 May 2026, 3rd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring 3rd Line Support in the job title.

1 103 (56.28%) Azure
2 101 (55.19%) Microsoft
2 101 (55.19%) Microsoft 365
3 82 (44.81%) Active Directory
4 81 (44.26%) Windows
5 70 (38.25%) Microsoft Exchange
6 63 (34.43%) Windows Server
7 57 (31.15%) SharePoint
8 55 (30.05%) Entra ID
9 47 (25.68%) Microsoft Intune
10 44 (24.04%) Firewall
11 42 (22.95%) Hyper-V
12 41 (22.40%) DNS
13 36 (19.67%) Problem-Solving
14 33 (18.03%) VPN
15 32 (17.49%) Customer Service
15 32 (17.49%) VLAN
16 30 (16.39%) SQL
17 29 (15.85%) DHCP
17 29 (15.85%) VMware
18 28 (15.30%) ITIL
19 27 (14.75%) Infrastructure Engineering
20 26 (14.21%) Workflow
21 25 (13.66%) PowerShell
22 24 (13.11%) Identity Management
23 23 (12.57%) SaaS
24 21 (11.48%) VMware Infrastructure
25 18 (9.84%) Disaster Recovery
25 18 (9.84%) Mimecast
25 18 (9.84%) TCP/IP

3rd Line Support Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 70 (38.25%) Microsoft Exchange
2 57 (31.15%) SharePoint
3 4 (2.19%) Exchange Server 2007
3 4 (2.19%) Exchange Server 2010
3 4 (2.19%) Exchange Server 2013
Applications
1 9 (4.92%) Microsoft Office
Business Applications
1 11 (6.01%) Unit4 Business World
2 3 (1.64%) Oracle EBS
3 2 (1.09%) NetSuite
Cloud Services
1 103 (56.28%) Azure
2 101 (55.19%) Microsoft 365
3 55 (30.05%) Entra ID
4 23 (12.57%) SaaS
5 18 (9.84%) Mimecast
6 11 (6.01%) Boomi
6 11 (6.01%) iPaaS
6 11 (6.01%) Workato
7 8 (4.37%) Google Workspace
8 4 (2.19%) OneDrive
8 4 (2.19%) Power Platform
9 3 (1.64%) AWS
10 1 (0.55%) Amazon S3
10 1 (0.55%) Google Docs
10 1 (0.55%) IaaS
10 1 (0.55%) PaaS
10 1 (0.55%) Slack
Communications & Networking
1 44 (24.04%) Firewall
2 41 (22.40%) DNS
3 33 (18.03%) VPN
4 32 (17.49%) VLAN
5 29 (15.85%) DHCP
6 18 (9.84%) TCP/IP
7 17 (9.29%) Wireless
8 13 (7.10%) SAN
9 10 (5.46%) VoIP
10 7 (3.83%) Wi-Fi
11 6 (3.28%) LAN
11 6 (3.28%) Network Security
12 5 (2.73%) EIGRP
12 5 (2.73%) IMAP
12 5 (2.73%) Intrusion Detection
12 5 (2.73%) OSPF
12 5 (2.73%) POP3
12 5 (2.73%) SMTP
12 5 (2.73%) WAN
12 5 (2.73%) Wireshark
Database & Business Intelligence
1 7 (3.83%) SQL Server
2 3 (1.64%) Amazon RDS
2 3 (1.64%) PostgreSQL
3 2 (1.09%) Power BI
Development Applications
1 15 (8.20%) JIRA
General
1 56 (30.60%) Social Skills
2 22 (12.02%) Legal
3 14 (7.65%) Analytical Skills
4 13 (7.10%) Finance
5 12 (6.56%) Organisational Skills
6 8 (4.37%) Manufacturing
7 5 (2.73%) Documentation Skills
7 5 (2.73%) Law
8 4 (2.19%) Retail
9 3 (1.64%) Advertising
9 3 (1.64%) Telecoms
10 1 (0.55%) Banking
10 1 (0.55%) Public Sector
Libraries, Frameworks & Software Standards
1 11 (6.01%) Web Services
Miscellaneous
1 14 (7.65%) Driving Licence
2 13 (7.10%) Self-Motivation
3 7 (3.83%) Onboarding
3 7 (3.83%) PKI
4 6 (3.28%) Replication
5 4 (2.19%) Video Conferencing
6 3 (1.64%) CMDB
6 3 (1.64%) Cyber Threat
6 3 (1.64%) IoT
6 3 (1.64%) Web Conferencing
7 1 (0.55%) Clustering
7 1 (0.55%) Management Information System
Operating Systems
1 81 (44.26%) Windows
2 63 (34.43%) Windows Server
3 17 (9.29%) Linux
4 14 (7.65%) Mac OS
5 9 (4.92%) Windows Server 2016
6 8 (4.37%) Windows 10
7 7 (3.83%) Red Hat Enterprise Linux
8 6 (3.28%) Windows Server 2012
9 4 (2.19%) Windows Server 2008
10 3 (1.64%) Apple iOS
10 3 (1.64%) Windows Server 2019
11 2 (1.09%) Android
12 1 (0.55%) VMS
Processes & Methodologies
1 36 (19.67%) Problem-Solving
2 32 (17.49%) Customer Service
3 28 (15.30%) ITIL
4 27 (14.75%) Infrastructure Engineering
5 26 (14.21%) Workflow
6 24 (13.11%) Identity Management
7 18 (9.84%) Disaster Recovery
8 17 (9.29%) Change Management
8 17 (9.29%) Project Delivery
8 17 (9.29%) Technical Leadership
9 16 (8.74%) Cybersecurity
10 14 (7.65%) Incident Management
10 14 (7.65%) Stakeholder Management
11 13 (7.10%) ERP
11 13 (7.10%) Service Delivery
12 12 (6.56%) Continuous Improvement
12 12 (6.56%) Migration
13 11 (6.01%) ITSM
13 11 (6.01%) Requirements Gathering
13 11 (6.01%) Stakeholder Engagement
Programming Languages
1 30 (16.39%) SQL
2 25 (13.66%) PowerShell
3 14 (7.65%) R
4 3 (1.64%) C
4 3 (1.64%) Java
4 3 (1.64%) PHP
5 2 (1.09%) Python
6 1 (0.55%) Bash
6 1 (0.55%) Google Apps Script
Qualifications
1 14 (7.65%) DBS Check
2 12 (6.56%) Microsoft Certification
3 11 (6.01%) Degree
4 9 (4.92%) Security Cleared
5 7 (3.83%) CCNA
5 7 (3.83%) Cisco Certification
6 6 (3.28%) DV Cleared
7 5 (2.73%) CCNP
8 3 (1.64%) SC Cleared
9 2 (1.09%) HND
Quality Assurance & Compliance
1 14 (7.65%) ISO/IEC 27001
2 10 (5.46%) Cyber Essentials
3 8 (4.37%) GDPR
4 2 (1.09%) SLA
System Software
1 82 (44.81%) Active Directory
2 42 (22.95%) Hyper-V
3 21 (11.48%) VMware Infrastructure
4 7 (3.83%) vSphere
5 3 (1.64%) Firmware
5 3 (1.64%) Microsoft Virtual Server
5 3 (1.64%) Virtual Servers
6 1 (0.55%) VMware Workstation
Systems Management
1 47 (25.68%) Microsoft Intune
2 15 (8.20%) Jamf Pro
3 9 (4.92%) Backup Exec
4 7 (3.83%) WSUS
5 4 (2.19%) Autotask
6 2 (1.09%) FortiGate
6 2 (1.09%) Single Sign-On
6 2 (1.09%) Terraform
7 1 (0.55%) Ansible
Vendors
1 101 (55.19%) Microsoft
2 29 (15.85%) VMware
3 17 (9.29%) Veeam
4 14 (7.65%) CrowdStrike
5 13 (7.10%) Cisco
6 11 (6.01%) Logitech
6 11 (6.01%) Yealink
7 10 (5.46%) Apple
8 8 (4.37%) Google
8 8 (4.37%) HP
8 8 (4.37%) Meraki
9 7 (3.83%) McAfee
10 6 (3.28%) ConnectWise
11 5 (2.73%) SolarWinds
11 5 (2.73%) SonicWALL
12 4 (2.19%) Aruba
12 4 (2.19%) Datto
12 4 (2.19%) Dell
12 4 (2.19%) Ubiquiti
13 3 (1.64%) IFS