Period
to 14 December 2018

The median annual salary for a 3rd Line Support was £35,000 in advertised job vacancies in England during the 6 months to 14 December 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
UK > England
6 months to
14 Dec 2018
Same period 2017 Same period 2016
Rank 528 496 421
Rank change year-on-year -32 -75 -4
Permanent jobs requiring a 3rd Line Support 748 971 1,296
As % of all permanent IT jobs advertised in England 0.51% 0.58% 0.74%
As % of the Job Titles category 0.53% 0.60% 0.77%
Number of salaries quoted 674 871 1,197
England median annual salary £35,000 £37,000 £35,500
Median salary % change year-on-year -5.41% +4.23% -5.33%
10th Percentile £27,325 £26,750 £27,500
90th Percentile £50,000 £50,000 £50,000
UK median annual salary £35,000 £36,792 £35,000
% change year-on-year -4.87% +5.12% -6.67%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 142,011 161,475 169,235
% of permanent IT jobs with a recognized job title 95.93% 95.98% 96.61%
Number of salaries quoted 114,983 130,951 142,429
England median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% +1.06%
10th Percentile £28,000 £27,500 £27,500
90th Percentile £83,750 £80,000 £77,500
UK median annual salary £50,000 £49,000 £47,500
% change year-on-year +2.04% +3.16% +5.56%

3rd Line Support
Job Vacancy Trend in England

Job postings that featured 3rd Line Support in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for 3rd Line Support in England

3rd Line Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support in England.

Salary trend for 3rd Line Support in England

3rd Line Support
Salary Histogram in England

The salary distribution of IT jobs citing 3rd Line Support in England over the 6 months to 14 December 2018.

Salary histogram for 3rd Line Support in England

3rd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the England region over the 6 months to 14 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +45 269 £41,500 -1.19% 13
North of England +38 144 £34,000 +3.82% 19
South East -50 144 £34,000 -2.86% 12
North West +3 79 £32,500 -5.80% 9
East of England +16 74 £37,500 -6.25% 7
Yorkshire +40 61 £34,000 +13.33% 10
South West -27 60 £34,000 -2.86% 9
Midlands -32 57 £32,500 -7.14% 8
East Midlands -3 31 £32,500 -7.14% 4
West Midlands +4 26 £30,000 -14.29% 4
North East +3 4 £35,000 +2.94%
3rd Line Support
UK

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 14 December 2018, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 3rd Line Support in the job title.

1 543 (72.59%) Windows
2 420 (56.15%) Active Directory
3 409 (54.68%) Microsoft
4 354 (47.33%) VMware
4 354 (47.33%) Windows Server
5 306 (40.91%) Office 365
6 219 (29.28%) Firewall
7 208 (27.81%) Windows Server 2012
8 198 (26.47%) ITIL
9 191 (25.53%) Windows Server 2008
10 188 (25.13%) Hyper-V
11 186 (24.87%) MS Exchange
12 180 (24.06%) Microsoft Azure
13 178 (23.80%) VMware Infrastructure
14 174 (23.26%) DNS
15 162 (21.66%) Cisco
16 150 (20.05%) DHCP
17 141 (18.85%) Citrix
18 136 (18.18%) Windows 10
19 134 (17.91%) Microsoft Certification
20 133 (17.78%) SQL
21 124 (16.58%) SAN
22 121 (16.18%) WAN
23 120 (16.04%) LAN
23 120 (16.04%) TCP/IP
24 115 (15.37%) Windows 7
25 96 (12.83%) SQL Server
26 95 (12.70%) Infrastructure Engineering
27 94 (12.57%) Linux
27 94 (12.57%) SCCM

3rd Line Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 186 (24.87%) MS Exchange
2 75 (10.03%) Exchange Server 2013
3 69 (9.22%) Exchange Server 2010
4 66 (8.82%) SharePoint
5 33 (4.41%) Skype for Business
6 28 (3.74%) IIS
7 14 (1.87%) Apache
8 10 (1.34%) BizTalk Server
8 10 (1.34%) CMS
8 10 (1.34%) nginx
9 8 (1.07%) Exchange Server 2007
9 8 (1.07%) SharePoint 2013
10 7 (0.94%) JBoss
10 7 (0.94%) Tomcat
10 7 (0.94%) WordPress
11 4 (0.53%) Blackberry Enterprise Server
11 4 (0.53%) Site Server
12 1 (0.13%) Adobe Experience Manager
12 1 (0.13%) Drupal
12 1 (0.13%) Elasticsearch
Applications
1 82 (10.96%) Microsoft Office
2 10 (1.34%) Microsoft Excel
3 6 (0.80%) Microsoft PowerPoint
4 4 (0.53%) Photoshop
5 2 (0.27%) Adobe Creative Suite
5 2 (0.27%) AutoCAD
5 2 (0.27%) Spreadsheet
6 1 (0.13%) Acrobat
6 1 (0.13%) Microsoft Project
6 1 (0.13%) MS Visio
Business Applications
1 16 (2.14%) Dynamics CRM
2 6 (0.80%) Infor SunSystems
2 6 (0.80%) ReMetrica
3 3 (0.40%) Dynamics NAV
4 1 (0.13%) Magento
4 1 (0.13%) SAP Hybris
Cloud Services
1 306 (40.91%) Office 365
2 180 (24.06%) Microsoft Azure
3 66 (8.82%) Amazon AWS
4 30 (4.01%) SaaS
5 25 (3.34%) IaaS
5 25 (3.34%) Mimecast
6 17 (2.27%) Azure Active Directory
7 7 (0.94%) AWS CloudFormation
7 7 (0.94%) CloudFront
7 7 (0.94%) Virtual Private Cloud
8 5 (0.67%) PaaS
9 4 (0.53%) Dropbox
10 3 (0.40%) OneDrive
11 2 (0.27%) Cloud Computing
11 2 (0.27%) G Suite
11 2 (0.27%) Google Drive
12 1 (0.13%) Yammer
Communications & Networking
1 219 (29.28%) Firewall
2 174 (23.26%) DNS
3 150 (20.05%) DHCP
4 124 (16.58%) SAN
5 121 (16.18%) WAN
6 120 (16.04%) LAN
6 120 (16.04%) TCP/IP
7 84 (11.23%) VLAN
8 65 (8.69%) VPN
9 57 (7.62%) VoIP
10 52 (6.95%) Internet
11 40 (5.35%) Wireless
12 32 (4.28%) NAS
13 28 (3.74%) Network Security
14 22 (2.94%) Remote Desktop
15 20 (2.67%) Unified Communications
16 19 (2.54%) SSL
17 18 (2.41%) MPLS
17 18 (2.41%) NetScaler
17 18 (2.41%) Wi-Fi
Database & Business Intelligence
1 96 (12.83%) SQL Server
2 18 (2.41%) Amazon RDS
3 14 (1.87%) SQL Server 2008
4 12 (1.60%) MySQL
5 9 (1.20%) SQL Server 2012
6 7 (0.94%) SQL Server 2014
6 7 (0.94%) SQL Server 2016
7 5 (0.67%) SQL Server 2005
8 4 (0.53%) Big Data
9 2 (0.27%) Data Warehouse
9 2 (0.27%) PostgreSQL
9 2 (0.27%) RDBMS
9 2 (0.27%) Relational Database
10 1 (0.13%) Blockchain
10 1 (0.13%) Hadoop
10 1 (0.13%) IDOL
10 1 (0.13%) Power BI
10 1 (0.13%) SAP HANA
Development Applications
1 7 (0.94%) Jenkins
1 7 (0.94%) PEAR
1 7 (0.94%) Team Foundation Server
1 7 (0.94%) Visual Studio
2 5 (0.67%) Git (software)
2 5 (0.67%) SQL Server Management Studio (SSMS)
2 5 (0.67%) Visual Studio Tools for Office
3 3 (0.40%) MSI
4 1 (0.13%) Hudson
4 1 (0.13%) JIRA
4 1 (0.13%) Visual Studio Team System
General
1 87 (11.63%) Finance
2 27 (3.61%) Telecoms
3 22 (2.94%) Manufacturing
3 22 (2.94%) Retail
4 15 (2.01%) Banking
4 15 (2.01%) Marketing
5 13 (1.74%) Law
6 11 (1.47%) Advertising
7 10 (1.34%) Electronics
8 9 (1.20%) Legal
9 7 (0.94%) Publishing
10 6 (0.80%) Automotive
11 3 (0.40%) Back Office
11 3 (0.40%) Billing
11 3 (0.40%) Local Government
12 2 (0.27%) Games
13 1 (0.13%) Front Office
13 1 (0.13%) Investment Banking
13 1 (0.13%) Military
13 1 (0.13%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 22 (2.94%) Web Services
2 13 (1.74%) .NET
3 10 (1.34%) RabbitMQ
4 8 (1.07%) LDAP
5 6 (0.80%) REST
6 5 (0.67%) ASP.NET
6 5 (0.67%) Flash
6 5 (0.67%) Software Packaging
6 5 (0.67%) WSH
7 3 (0.40%) 802.1X
7 3 (0.40%) CSS
7 3 (0.40%) HTML
8 2 (0.27%) J2EE
8 2 (0.27%) jQuery
8 2 (0.27%) JSON
8 2 (0.27%) SOAP
8 2 (0.27%) WCF
8 2 (0.27%) XML
9 1 (0.13%) KML
9 1 (0.13%) OLE
Miscellaneous
1 42 (5.61%) Data Centre
2 41 (5.48%) Self-Motivation
3 35 (4.68%) Analytical Skills
4 33 (4.41%) Clustering
5 23 (3.07%) Driving Licence
6 19 (2.54%) Management Information System
7 18 (2.41%) Replication
8 15 (2.01%) e-Learning
9 14 (1.87%) Fintech
10 12 (1.60%) Video Conferencing
11 11 (1.47%) Private Cloud
12 10 (1.34%) CMDB
12 10 (1.34%) Fat Client
12 10 (1.34%) Thin Client
13 7 (0.94%) Client/Server
13 7 (0.94%) Public Cloud
14 6 (0.80%) EMC VNX
14 6 (0.80%) EPoS
14 6 (0.80%) PKI
15 4 (0.53%) Smartphone
Operating Systems
1 543 (72.59%) Windows
2 354 (47.33%) Windows Server
3 208 (27.81%) Windows Server 2012
4 191 (25.53%) Windows Server 2008
5 136 (18.18%) Windows 10
6 115 (15.37%) Windows 7
7 94 (12.57%) Linux
8 60 (8.02%) Windows 8
9 35 (4.68%) Windows Server 2003
10 18 (2.41%) Unix
11 13 (1.74%) Mac OS X
12 9 (1.20%) CentOS
12 9 (1.20%) Solaris
12 9 (1.20%) Ubuntu
13 8 (1.07%) Windows Vista
14 7 (0.94%) Mac OS
14 7 (0.94%) Windows XP
15 6 (0.80%) Apple iOS
16 5 (0.67%) Android
16 5 (0.67%) Mac OS X Server
Processes & Methodologies
1 198 (26.47%) ITIL
2 95 (12.70%) Infrastructure Engineering
3 79 (10.56%) Problem-Solving
4 47 (6.28%) Migration
5 39 (5.21%) Disaster Recovery
6 35 (4.68%) High Availability
6 35 (4.68%) Patch Management
7 31 (4.14%) Service Management
8 29 (3.88%) Kalman Filter
8 29 (3.88%) Mentoring
9 25 (3.34%) Problem Management
9 25 (3.34%) Project Management
10 24 (3.21%) CRM
11 22 (2.94%) Mobile Device Management
11 22 (2.94%) Presales
12 21 (2.81%) Configuration Management
12 21 (2.81%) ITIL V3
12 21 (2.81%) ITSM
13 19 (2.54%) Incident Management
14 18 (2.41%) Change Management
Programming Languages
1 133 (17.78%) SQL
2 90 (12.03%) PowerShell
3 21 (2.81%) Java
4 16 (2.14%) Python
5 14 (1.87%) T-SQL
6 11 (1.47%) C
7 10 (1.34%) C#
8 8 (1.07%) VBScript
9 7 (0.94%) Bash Shell
10 5 (0.67%) VBA
11 3 (0.40%) JavaScript
11 3 (0.40%) PL/SQL
11 3 (0.40%) Shell Script
12 1 (0.13%) Kotlin
12 1 (0.13%) Perl
12 1 (0.13%) VB
12 1 (0.13%) VB.NET
Qualifications
1 134 (17.91%) Microsoft Certification
2 87 (11.63%) Cisco Certification
3 74 (9.89%) CCNA
4 73 (9.76%) MCSE
5 49 (6.55%) MCSA
6 43 (5.75%) MCP
7 35 (4.68%) Degree
8 31 (4.14%) VMware Certified Professional (VCP)
9 19 (2.54%) ITIL Certification
9 19 (2.54%) Security Cleared
10 18 (2.41%) CCNP
11 12 (1.60%) Computer Science Degree
12 11 (1.47%) MCTS
13 10 (1.34%) A+ Certification
13 10 (1.34%) LPIC
14 9 (1.20%) VCP6
15 8 (1.07%) MCITP
15 8 (1.07%) SC Cleared
16 6 (0.80%) Network+ Certification
17 5 (0.67%) JNCIS
Quality Assurance & Compliance
1 56 (7.49%) SLA
2 18 (2.41%) QA
3 13 (1.74%) ISO/IEC 27001
4 9 (1.20%) GDPR
5 6 (0.80%) Cyber Essentials
5 6 (0.80%) ISO 9001
6 5 (0.67%) ISO 14001
6 5 (0.67%) ISO/IEC 20000
7 4 (0.53%) HIPAA
8 3 (0.40%) Data Quality
9 2 (0.27%) Cyber Essentials PLUS
9 2 (0.27%) PCI DSS
10 1 (0.13%) COBIT
System Software
1 420 (56.15%) Active Directory
2 188 (25.13%) Hyper-V
3 178 (23.80%) VMware Infrastructure
4 67 (8.96%) vSphere
5 65 (8.69%) XenApp
6 47 (6.28%) XenDesktop
7 39 (5.21%) VMware ESXi
8 21 (2.81%) Terminal Services
9 18 (2.41%) Virtual Machines
10 9 (1.20%) Virtual Servers
11 6 (0.80%) Docker
11 6 (0.80%) Microsoft App-V
12 5 (0.67%) Microsoft Virtual Server
12 5 (0.67%) VMware Workstation
13 4 (0.53%) VMware Server
14 3 (0.40%) DFS Replication
14 3 (0.40%) VirtualBox
15 2 (0.27%) NFS
15 2 (0.27%) Terminal Server
15 2 (0.27%) XenServer
Systems Management
1 94 (12.57%) SCCM
2 49 (6.55%) Backup Exec
3 30 (4.01%) SCOM
4 20 (2.67%) WSUS
5 19 (2.54%) Opscode Chef
6 18 (2.41%) Ansible
7 17 (2.27%) Puppet
8 13 (1.74%) Microsoft Intune
9 10 (1.34%) EMC NetWorker
9 10 (1.34%) Nagios
10 9 (1.20%) McAfee ePO
11 8 (1.07%) AirWatch
11 8 (1.07%) FortiGate
12 6 (0.80%) Microsoft Clustering
12 6 (0.80%) Single Sign-On
13 5 (0.67%) Foglight
13 5 (0.67%) Kubernetes
13 5 (0.67%) NetBackup
13 5 (0.67%) Norton AntiVirus
13 5 (0.67%) vCenter Server
Vendors
1 409 (54.68%) Microsoft
2 354 (47.33%) VMware
3 162 (21.66%) Cisco
4 141 (18.85%) Citrix
5 64 (8.56%) HP
6 58 (7.75%) Veeam
7 36 (4.81%) Dell
8 35 (4.68%) McAfee
9 33 (4.41%) EMC
10 30 (4.01%) NetApp
11 26 (3.48%) Apple
12 22 (2.94%) Juniper
13 19 (2.54%) Avaya
14 18 (2.41%) SolarWinds
15 16 (2.14%) WatchGuard
16 15 (2.01%) F5
17 14 (1.87%) Nimble Storage
17 14 (1.87%) Oracle
17 14 (1.87%) Red Hat
18 13 (1.74%) Asigra