Period
to 16 August 2018

The median annual salary for a 3rd Line Support was £37,500 in advertised job vacancies in England during the 6 months to 16 August 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
UK > England
6 months to
16 Aug 2018
Same period 2017 Same period 2016
Rank 530 482 390
Rank change year-on-year -48 -92 +13
Permanent jobs requiring a 3rd Line Support 822 982 1,516
As % of all permanent IT jobs advertised in England 0.52% 0.59% 0.81%
As % of the Job Titles category 0.54% 0.61% 0.84%
Number of salaries quoted 743 861 1,381
England median annual salary £37,500 £35,000 £36,000
Median salary % change year-on-year +7.14% -2.78% -4.00%
10th Percentile £27,500 £26,250 £27,000
90th Percentile £50,000 £50,000 £48,750
UK median annual salary £37,000 £35,000 £35,000
% change year-on-year +5.71% - -6.67%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 152,172 159,771 180,336
% of permanent IT jobs with a recognized job title 96.26% 96.07% 96.64%
Number of salaries quoted 123,502 129,907 153,238
England median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,500 £26,750
90th Percentile £82,500 £78,750 £77,500
UK median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

3rd Line Support
Job Vacancy Trend in England

Job postings that featured 3rd Line Support in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for 3rd Line Support in England

3rd Line Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support in England.

Salary trend for 3rd Line Support in England

3rd Line Support
Salary Histogram in England

The salary distribution of IT jobs citing 3rd Line Support in England over the 6 months to 16 August 2018.

Salary histogram for 3rd Line Support in England

3rd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the England region over the 6 months to 16 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +35 279 £40,000 - 25
North of England +14 164 £35,000 +7.69% 18
South East -77 148 £35,000 - 9
Midlands +3 91 £32,500 -13.33% 9
North West -11 84 £35,000 +7.69% 9
East of England +13 76 £37,500 -6.25% 9
Yorkshire +42 75 £37,000 +14.73% 8
South West -35 64 £32,500 -2.99% 4
West Midlands +4 49 £32,500 -17.72% 5
East Midlands +13 42 £32,500 -9.72% 4
North East -27 5 £27,500 -5.98% 1
3rd Line Support
UK

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 16 August 2018, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 3rd Line Support in the job title.

1 595 (72.38%) Windows
2 482 (58.64%) Active Directory
3 475 (57.79%) Microsoft
4 414 (50.36%) VMware
5 390 (47.45%) Windows Server
6 329 (40.02%) Office 365
7 262 (31.87%) MS Exchange
8 235 (28.59%) VMware Infrastructure
9 224 (27.25%) Firewall
10 207 (25.18%) Hyper-V
11 204 (24.82%) DNS
12 203 (24.70%) Windows Server 2012
13 193 (23.48%) Windows Server 2008
14 189 (22.99%) Microsoft Azure
15 180 (21.90%) ITIL
16 172 (20.92%) SQL
17 161 (19.59%) DHCP
18 159 (19.34%) Citrix
18 159 (19.34%) SQL Server
19 155 (18.86%) Infrastructure Engineering
20 150 (18.25%) Cisco
21 137 (16.67%) SCCM
22 135 (16.42%) Microsoft Certification
22 135 (16.42%) SAN
23 131 (15.94%) Microsoft Office
24 116 (14.11%) TCP/IP
24 116 (14.11%) Finance
25 107 (13.02%) Windows 7
26 105 (12.77%) WAN
27 103 (12.53%) Windows 10

3rd Line Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 262 (31.87%) MS Exchange
2 90 (10.95%) Exchange Server 2013
3 75 (9.12%) Exchange Server 2010
4 70 (8.52%) SharePoint
5 38 (4.62%) Exchange Server 2007
6 35 (4.26%) Skype for Business
7 34 (4.14%) IIS
8 12 (1.46%) Apache
9 8 (0.97%) Exchange Server 2003
9 8 (0.97%) nginx
9 8 (0.97%) SharePoint 2013
10 7 (0.85%) CMS
10 7 (0.85%) WordPress
11 6 (0.73%) Blackberry Enterprise Server
11 6 (0.73%) JBoss
11 6 (0.73%) Tomcat
12 5 (0.61%) Site Server
13 4 (0.49%) WebSphere
13 4 (0.49%) WebSphere Application Server
14 2 (0.24%) BizTalk Server
Applications
1 131 (15.94%) Microsoft Office
2 15 (1.82%) Microsoft Excel
3 7 (0.85%) Microsoft PowerPoint
4 1 (0.12%) Adobe Illustrator
4 1 (0.12%) InDesign
4 1 (0.12%) SOLIDWORKS
Business Applications
1 11 (1.34%) Dynamics NAV
2 8 (0.97%) Infor SunSystems
2 8 (0.97%) ReMetrica
3 7 (0.85%) Dynamics AX
3 7 (0.85%) Dynamics CRM
4 5 (0.61%) Magento
5 4 (0.49%) Elite 3E
5 4 (0.49%) SAP Hybris
6 2 (0.24%) BPCS
6 2 (0.24%) Maximo
6 2 (0.24%) NetSuite
6 2 (0.24%) Remedy ITSM
6 2 (0.24%) Unit4 Business World
7 1 (0.12%) Pegasus Opera
Cloud Services
1 329 (40.02%) Office 365
2 189 (22.99%) Microsoft Azure
3 52 (6.33%) Amazon AWS
4 31 (3.77%) Azure Active Directory
5 21 (2.55%) IaaS
6 18 (2.19%) Mimecast
7 12 (1.46%) SaaS
8 9 (1.09%) OneDrive
9 6 (0.73%) AWS CloudFormation
9 6 (0.73%) CloudFront
9 6 (0.73%) Virtual Private Cloud
10 4 (0.49%) Amazon EC2
10 4 (0.49%) Amazon S3
10 4 (0.49%) G Suite
10 4 (0.49%) Route 53
11 2 (0.24%) Cloud Computing
11 2 (0.24%) Dropbox
11 2 (0.24%) Dynamics 365
12 1 (0.12%) Google Drive
12 1 (0.12%) PaaS
Communications & Networking
1 224 (27.25%) Firewall
2 204 (24.82%) DNS
3 161 (19.59%) DHCP
4 135 (16.42%) SAN
5 116 (14.11%) TCP/IP
6 105 (12.77%) WAN
7 100 (12.17%) LAN
8 72 (8.76%) VPN
9 58 (7.06%) VLAN
10 54 (6.57%) VoIP
11 35 (4.26%) Internet
11 35 (4.26%) Remote Desktop
12 32 (3.89%) Wireless
13 30 (3.65%) Network Security
14 29 (3.53%) Skype
15 26 (3.16%) Wi-Fi
16 23 (2.80%) NAS
17 19 (2.31%) IPsec
17 19 (2.31%) Unified Communications
18 17 (2.07%) SSL
Database & Business Intelligence
1 159 (19.34%) SQL Server
2 29 (3.53%) SQL Server 2008
3 18 (2.19%) Amazon RDS
4 14 (1.70%) SQL Server 2005
4 14 (1.70%) SQL Server 2014
5 12 (1.46%) MySQL
6 9 (1.09%) SQL Server Integration Services
7 6 (0.73%) SQL Server Reporting Services
8 5 (0.61%) Relational Database
8 5 (0.61%) SQL Server 2012
9 4 (0.49%) SQL Server 2016
10 3 (0.36%) Oracle Database
10 3 (0.36%) Oracle Reports
10 3 (0.36%) RDBMS
10 3 (0.36%) SQL Server Analysis Services
11 2 (0.24%) QlikView
12 1 (0.12%) Big Data
12 1 (0.12%) GIS
12 1 (0.12%) SAP HANA
12 1 (0.12%) SQLPlus
Development Applications
1 17 (2.07%) Team Foundation Server
2 9 (1.09%) Visual Studio
3 8 (0.97%) SQL Server Management Studio (SSMS)
4 6 (0.73%) Jenkins
4 6 (0.73%) PEAR
5 5 (0.61%) Git (software)
5 5 (0.61%) Visual Studio Tools for Office
6 3 (0.36%) JIRA
6 3 (0.36%) Visual Studio Team System
7 1 (0.12%) MSI
7 1 (0.12%) Toad
General
1 116 (14.11%) Finance
2 42 (5.11%) Retail
3 41 (4.99%) Manufacturing
4 38 (4.62%) Marketing
5 37 (4.50%) Telecoms
6 19 (2.31%) Law
7 18 (2.19%) Electronics
8 17 (2.07%) Advertising
9 15 (1.82%) Front Office
9 15 (1.82%) Legal
10 8 (0.97%) French Language
11 6 (0.73%) Back Office
11 6 (0.73%) Banking
11 6 (0.73%) German Language
11 6 (0.73%) Publishing
11 6 (0.73%) Spanish Language
12 5 (0.61%) Russian Language
13 4 (0.49%) Automotive
14 3 (0.36%) Billing
14 3 (0.36%) Military
Libraries, Frameworks & Software Standards
1 24 (2.92%) Web Services
2 17 (2.07%) .NET
3 16 (1.95%) Flash
4 12 (1.46%) WSH
5 11 (1.34%) LDAP
6 5 (0.61%) ASP.NET
7 4 (0.49%) HTML
8 3 (0.36%) 802.1X
9 2 (0.24%) .NET Framework
9 2 (0.24%) COM
9 2 (0.24%) JSON
9 2 (0.24%) Mason
9 2 (0.24%) REST
9 2 (0.24%) WAP
9 2 (0.24%) WCF
9 2 (0.24%) XML
10 1 (0.12%) FIX Protocol
10 1 (0.12%) OAuth
10 1 (0.12%) Software Packaging
10 1 (0.12%) XMPP
Miscellaneous
1 45 (5.47%) Data Centre
2 39 (4.74%) Analytical Skills
3 38 (4.62%) Self-Motivation
4 32 (3.89%) Driving Licence
5 26 (3.16%) Clustering
6 19 (2.31%) EMC VMAX
6 19 (2.31%) Replication
7 16 (1.95%) iPad
8 13 (1.58%) Management Information System
9 11 (1.34%) Virtual Team
10 10 (1.22%) Private Cloud
10 10 (1.22%) Video Conferencing
11 8 (0.97%) Computer Science
11 8 (0.97%) e-Learning
12 7 (0.85%) Derivative
13 5 (0.61%) PKI
13 5 (0.61%) User Experience
14 4 (0.49%) EMC VNX
14 4 (0.49%) Enterprise Storage
14 4 (0.49%) Smart Meter
Operating Systems
1 595 (72.38%) Windows
2 390 (47.45%) Windows Server
3 203 (24.70%) Windows Server 2012
4 193 (23.48%) Windows Server 2008
5 107 (13.02%) Windows 7
6 103 (12.53%) Windows 10
7 76 (9.25%) Linux
8 49 (5.96%) Windows 8
9 47 (5.72%) Windows Server 2003
10 26 (3.16%) Mac OS X
11 24 (2.92%) Windows XP
12 21 (2.55%) Unix
13 12 (1.46%) CentOS
14 11 (1.34%) Android
14 11 (1.34%) Apple iOS
14 11 (1.34%) Mac OS
15 8 (0.97%) Solaris
16 6 (0.73%) AIX
16 6 (0.73%) Ubuntu
16 6 (0.73%) Windows Vista
Processes & Methodologies
1 180 (21.90%) ITIL
2 155 (18.86%) Infrastructure Engineering
3 81 (9.85%) Problem-Solving
4 66 (8.03%) Migration
5 65 (7.91%) Disaster Recovery
6 51 (6.20%) Project Management
7 38 (4.62%) Mentoring
8 31 (3.77%) Time Management
9 29 (3.53%) Problem Management
10 27 (3.28%) High Availability
10 27 (3.28%) Service Delivery
11 25 (3.04%) Incident Management
11 25 (3.04%) Patch Management
12 23 (2.80%) Business Intelligence
13 21 (2.55%) Cybersecurity
14 20 (2.43%) Asset Management
15 18 (2.19%) Change Management
15 18 (2.19%) Data Protection
15 18 (2.19%) Data Security
15 18 (2.19%) Stakeholder Management
Programming Languages
1 172 (20.92%) SQL
2 100 (12.17%) PowerShell
3 19 (2.31%) VBScript
4 18 (2.19%) Java
5 14 (1.70%) C#
6 13 (1.58%) C
6 13 (1.58%) Python
6 13 (1.58%) T-SQL
7 9 (1.09%) Bash Shell
8 7 (0.85%) VB
9 6 (0.73%) Shell Script
10 5 (0.61%) Perl
10 5 (0.61%) VBA
11 3 (0.36%) C++
11 3 (0.36%) JavaScript
12 2 (0.24%) PL/SQL
13 1 (0.12%) PHP
13 1 (0.12%) Ruby
13 1 (0.12%) VB.NET
13 1 (0.12%) VB6
Qualifications
1 135 (16.42%) Microsoft Certification
2 82 (9.98%) MCSE
3 61 (7.42%) Cisco Certification
4 59 (7.18%) MCSA
5 56 (6.81%) CCNA
6 42 (5.11%) Degree
7 39 (4.74%) MCP
8 38 (4.62%) MCTS
9 31 (3.77%) VMware Certified Professional (VCP)
10 27 (3.28%) MCITP
11 24 (2.92%) Security Cleared
12 20 (2.43%) DBS Check
12 20 (2.43%) SC Cleared
13 18 (2.19%) ITIL Certification
14 14 (1.70%) CCNP
15 12 (1.46%) A+ Certification
16 10 (1.22%) Network+ Certification
17 8 (0.97%) CCA
18 7 (0.85%) Computer Science Degree
19 5 (0.61%) BC Cleared
Quality Assurance & Compliance
1 84 (10.22%) SLA
2 27 (3.28%) ISO/IEC 27001
3 13 (1.58%) ISO 9001
4 10 (1.22%) QA
5 8 (0.97%) ISO 14001
5 8 (0.97%) ISO/IEC 20000
6 7 (0.85%) COBIT
7 5 (0.61%) GDPR
7 5 (0.61%) PCI DSS
8 4 (0.49%) Data Quality
8 4 (0.49%) PMO
9 2 (0.24%) ISO 22301
10 1 (0.12%) ISO 9000
System Software
1 482 (58.64%) Active Directory
2 235 (28.59%) VMware Infrastructure
3 207 (25.18%) Hyper-V
4 77 (9.37%) XenApp
5 63 (7.66%) vSphere
6 44 (5.35%) VMware ESXi
7 41 (4.99%) XenDesktop
8 23 (2.80%) Terminal Services
9 14 (1.70%) Virtual Machines
10 11 (1.34%) DFS Replication
11 9 (1.09%) XenServer
12 8 (0.97%) Virtual Servers
13 6 (0.73%) Terminal Server
14 4 (0.49%) BitLocker
14 4 (0.49%) Microsoft App-V
14 4 (0.49%) Microsoft Virtual Server
14 4 (0.49%) VMware Server
15 3 (0.36%) Docker
15 3 (0.36%) vCloud
16 2 (0.24%) Shibboleth
Systems Management
1 137 (16.67%) SCCM
2 49 (5.96%) Backup Exec
3 38 (4.62%) WSUS
4 28 (3.41%) SCOM
5 15 (1.82%) Microsoft Intune
6 14 (1.70%) Norton AntiVirus
7 11 (1.34%) vCenter Server
8 8 (0.97%) Ansible
8 8 (0.97%) Failover Clustering
8 8 (0.97%) Jamf Pro
8 8 (0.97%) McAfee ePO
8 8 (0.97%) Nagios
8 8 (0.97%) Puppet
9 7 (0.85%) EMC NetWorker
9 7 (0.85%) HAProxy
9 7 (0.85%) HP Data Protector
9 7 (0.85%) Opscode Chef
10 6 (0.73%) AirWatch
10 6 (0.73%) NetBackup
11 5 (0.61%) Systems Management Server (SMS)
Vendors
1 475 (57.79%) Microsoft
2 414 (50.36%) VMware
3 159 (19.34%) Citrix
4 150 (18.25%) Cisco
5 85 (10.34%) HP
6 57 (6.93%) Veeam
7 46 (5.60%) Apple
8 44 (5.35%) McAfee
9 36 (4.38%) EMC
10 31 (3.77%) Dell
10 31 (3.77%) Symantec
11 27 (3.28%) NetApp
12 23 (2.80%) CommVault
13 22 (2.68%) SAP
14 21 (2.55%) IBM
14 21 (2.55%) Oracle
14 21 (2.55%) SolarWinds
15 19 (2.31%) Mitel
16 18 (2.19%) WatchGuard
17 17 (2.07%) Remedy