3rd Line Support Job Trends in England

Third Line Support
UK > England

The median Third Line Support salary in England is £45,000 per year, according to job vacancies posted during the 6 months leading to 25 August 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
25 Aug 2026
Same period 2025 Same period 2024
Rank 583 409 520
Rank change year-on-year -174 +111 +22
Permanent jobs requiring a 3rd Line Support 175 262 259
As % of all permanent jobs in England 0.18% 0.60% 0.35%
As % of the Job Titles category 0.19% 0.66% 0.37%
Number of salaries quoted 155 253 231
10th Percentile £32,250 £35,000 £31,250
25th Percentile £37,500 £37,000 £34,500
Median annual salary (50th Percentile) £45,000 £42,500 £40,000
Median % change year-on-year +5.88% +6.25% -2.44%
75th Percentile £55,000 £48,750 £47,500
90th Percentile £58,750 £54,500 £53,750
UK median annual salary £45,000 £42,500 £40,000
% change year-on-year +5.88% +6.25% -2.44%

All Permanent IT Job Roles
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 90,453 39,536 69,382
% of permanent jobs with a recognized job title 93.98% 90.48% 95.05%
Number of salaries quoted 63,754 23,915 46,044
10th Percentile £30,000 £28,500 £30,000
25th Percentile £40,000 £36,250 £40,000
Median annual salary (50th Percentile) £57,500 £55,000 £55,000
Median % change year-on-year +4.55% - -8.33%
75th Percentile £76,250 £75,000 £72,500
90th Percentile £97,500 £95,000 £92,500
UK median annual salary £57,500 £55,000 £55,000
% change year-on-year +4.55% - -8.33%

3rd Line Support
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings featuring '3rd Line Support' in the job title relative to all permanent IT jobs advertised in England.

3rd Line Support job vacancy trend in England

3rd Line Support
Salary Trend in England

Salary distribution trend for 3rd Line Support job vacancies in England.

Salary distribution trend for 3rd Line Support job vacancies in England

3rd Line Support
Salary Histogram in England

Salary distribution for jobs citing 3rd Line Support in England over the 6 months to 25 August 2026.

Salary histogram for 3rd Line Support in England

3rd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the England region over the 6 months to 25 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East -66 51 £52,500 +26.51% 8
North of England -42 38 £37,500 -11.76% 3
London -67 28 £55,000 +10.00% 1
Midlands -50 27 £41,000 +6.49% 6
South West -79 20 £45,000 +5.88%
North West -14 18 £31,500 -21.25% 1
East Midlands -24 16 £40,000 +3.90% 1
North East -43 12 £40,000 - 2
East of England -39 11 £37,500 -18.92% 3
West Midlands -55 11 £45,000 +20.00% 5
Yorkshire -48 8 £46,250 -2.63%
3rd Line Support
UK

3rd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in England

For the 6 months to 25 August 2026, 3rd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring 3rd Line Support in the job title.

1 113 (64.57%) Microsoft
2 92 (52.57%) Microsoft 365
3 86 (49.14%) Azure
4 82 (46.86%) Active Directory
5 77 (44.00%) Windows
6 70 (40.00%) Entra ID
7 68 (38.86%) Microsoft Exchange
8 59 (33.71%) SharePoint
9 55 (31.43%) Firewall
10 50 (28.57%) Microsoft Intune
11 45 (25.71%) Windows Server
12 40 (22.86%) SaaS
13 33 (18.86%) Problem-Solving
14 32 (18.29%) VLAN
15 31 (17.71%) Mentoring
16 30 (17.14%) DNS
16 30 (17.14%) Infrastructure Engineering
17 27 (15.43%) Cisco
17 27 (15.43%) DHCP
18 26 (14.86%) Project Delivery
18 26 (14.86%) VMware
18 26 (14.86%) VMware Infrastructure
19 25 (14.29%) Degree
20 24 (13.71%) Change Management
20 24 (13.71%) SQL
20 24 (13.71%) VPN
21 23 (13.14%) Hyper-V
22 22 (12.57%) Cybersecurity
22 22 (12.57%) Identity Management
22 22 (12.57%) Technical Leadership

3rd Line Support Skill Set
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 68 (38.86%) Microsoft Exchange
2 59 (33.71%) SharePoint
3 4 (2.29%) Exchange Server 2007
3 4 (2.29%) Exchange Server 2010
3 4 (2.29%) Exchange Server 2013
4 1 (0.57%) Confluence
Applications
1 4 (2.29%) Microsoft Office
Business Applications
1 3 (1.71%) Fidessa
1 3 (1.71%) Remedy ITSM
2 2 (1.14%) NetSuite
2 2 (1.14%) Unit4 Business World
Cloud Services
1 92 (52.57%) Microsoft 365
2 86 (49.14%) Azure
3 70 (40.00%) Entra ID
4 40 (22.86%) SaaS
5 17 (9.71%) Mimecast
6 10 (5.71%) Google Workspace
7 6 (3.43%) OneDrive
8 5 (2.86%) AWS
9 4 (2.29%) Power Automate
10 3 (1.71%) Power Platform
11 2 (1.14%) Azure Stack
11 2 (1.14%) Boomi
11 2 (1.14%) iPaaS
11 2 (1.14%) Workato
Communications & Networking
1 55 (31.43%) Firewall
2 32 (18.29%) VLAN
3 30 (17.14%) DNS
4 27 (15.43%) DHCP
5 24 (13.71%) VPN
6 21 (12.00%) Wireless
7 19 (10.86%) TCP/IP
8 14 (8.00%) LAN
8 14 (8.00%) WAN
9 12 (6.86%) Wi-Fi
10 8 (4.57%) Network Security
10 8 (4.57%) VoIP
11 7 (4.00%) SD-WAN
12 4 (2.29%) DMZ
12 4 (2.29%) SAN
12 4 (2.29%) Wireshark
13 3 (1.71%) FIX Connectivity
13 3 (1.71%) ICMP
13 3 (1.71%) Remote Desktop
14 1 (0.57%) Internet
Database & Business Intelligence
1 10 (5.71%) SQL Server
Development Applications
1 21 (12.00%) JIRA
2 1 (0.57%) SQL Server Management Studio (SSMS)
General
1 67 (38.29%) Social Skills
2 20 (11.43%) Legal
3 10 (5.71%) Analytical Skills
4 9 (5.14%) Finance
5 7 (4.00%) Documentation Skills
6 5 (2.86%) Manufacturing
7 4 (2.29%) Organisational Skills
8 3 (1.71%) Banking
8 3 (1.71%) Telecoms
9 2 (1.14%) Inclusion and Diversity
10 1 (0.57%) Law
Libraries, Frameworks & Software Standards
1 10 (5.71%) .NET
2 5 (2.86%) Web Services
3 3 (1.71%) FIX Protocol
4 1 (0.57%) Terraform
Miscellaneous
1 15 (8.57%) Driving Licence
2 14 (8.00%) Self-Motivation
3 13 (7.43%) Onboarding
4 10 (5.71%) Video Conferencing
5 7 (4.00%) Enterprise Software
6 4 (2.29%) Cyber Threat
7 3 (1.71%) Eurex
8 1 (0.57%) Clustering
8 1 (0.57%) Hybrid Cloud
8 1 (0.57%) PKI
8 1 (0.57%) Replication
Operating Systems
1 77 (44.00%) Windows
2 45 (25.71%) Windows Server
3 20 (11.43%) Linux
4 15 (8.57%) Windows Server 2016
5 14 (8.00%) Windows Server 2012
6 12 (6.86%) Mac OS
7 9 (5.14%) Windows Server 2019
8 4 (2.29%) Windows 10
8 4 (2.29%) Windows Server 2008
9 3 (1.71%) CentOS
9 3 (1.71%) Rocky
9 3 (1.71%) Solaris
9 3 (1.71%) Ubuntu
9 3 (1.71%) Unix
10 2 (1.14%) Android
10 2 (1.14%) Apple iOS
11 1 (0.57%) Red Hat Enterprise Linux
11 1 (0.57%) VMS
Processes & Methodologies
1 33 (18.86%) Problem-Solving
2 31 (17.71%) Mentoring
3 30 (17.14%) Infrastructure Engineering
4 26 (14.86%) Project Delivery
5 24 (13.71%) Change Management
6 22 (12.57%) Cybersecurity
6 22 (12.57%) Identity Management
6 22 (12.57%) Technical Leadership
7 21 (12.00%) Incident Management
8 18 (10.29%) Continuous Improvement
8 18 (10.29%) Workflow
9 17 (9.71%) Customer Service
9 17 (9.71%) Disaster Recovery
10 16 (9.14%) ITIL
11 15 (8.57%) ITSM
12 14 (8.00%) Business Continuity
12 14 (8.00%) Remote Monitoring and Management
12 14 (8.00%) Server Management
13 13 (7.43%) Root Cause Analysis
14 10 (5.71%) Email Migration
Programming Languages
1 24 (13.71%) SQL
2 16 (9.14%) PowerShell
2 16 (9.14%) R
3 10 (5.71%) C#
4 7 (4.00%) T-SQL
5 5 (2.86%) Bash
5 5 (2.86%) Python
6 4 (2.29%) COBOL
6 4 (2.29%) Java
7 3 (1.71%) JavaScript
7 3 (1.71%) Perl
7 3 (1.71%) Ruby
Qualifications
1 25 (14.29%) Degree
2 18 (10.29%) Microsoft Certification
3 17 (9.71%) CCNA
3 17 (9.71%) Cisco Certification
4 13 (7.43%) Azure Certification
5 4 (2.29%) AWS Certification
5 4 (2.29%) MCSA
5 4 (2.29%) Microsoft Certified Professional
6 3 (1.71%) CCNP
7 1 (0.57%) DV Cleared
7 1 (0.57%) Security Cleared
Quality Assurance & Compliance
1 19 (10.86%) ISO/IEC 27001
2 16 (9.14%) Cyber Essentials
3 3 (1.71%) SLA
4 2 (1.14%) GDPR
4 2 (1.14%) PCI DSS
5 1 (0.57%) Cyber Essentials PLUS
System Software
1 82 (46.86%) Active Directory
2 26 (14.86%) VMware Infrastructure
3 23 (13.14%) Hyper-V
4 5 (2.86%) Virtual Machines
5 3 (1.71%) Firmware
6 1 (0.57%) Virtual Desktop
6 1 (0.57%) vSphere
Systems Management
1 50 (28.57%) Microsoft Intune
2 14 (8.00%) Autotask
3 13 (7.43%) Jamf Pro
4 4 (2.29%) Iperf
5 1 (0.57%) Single Sign-On
5 1 (0.57%) WSUS
Vendors
1 113 (64.57%) Microsoft
2 27 (15.43%) Cisco
3 26 (14.86%) VMware
4 18 (10.29%) SonicWALL
5 16 (9.14%) CrowdStrike
6 14 (8.00%) HP
7 13 (7.43%) Fortinet
7 13 (7.43%) Meraki
8 10 (5.71%) Aruba
8 10 (5.71%) Datto
8 10 (5.71%) Google
8 10 (5.71%) Ubiquiti
9 7 (4.00%) Veeam
10 6 (3.43%) Sophos
11 5 (2.86%) Palo Alto
11 5 (2.86%) ServiceNow
12 4 (2.29%) ConnectWise
12 4 (2.29%) Dell
12 4 (2.29%) Ruckus Wireless
13 3 (1.71%) Oracle