3rd Line Support Job Trends in England

Third Line Support
UK > England

The median Third Line Support salary in England is £42,500 per year, according to job vacancies posted during the 6 months leading to 16 September 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
16 Sep 2025
Same period 2024 Same period 2023
Rank 396 554 538
Rank change year-on-year +158 -16 +268
Permanent jobs requiring a 3rd Line Support 256 196 208
As % of all permanent jobs advertised in England 0.59% 0.29% 0.38%
As % of the Job Titles category 0.66% 0.30% 0.40%
Number of salaries quoted 247 170 186
10th Percentile £35,000 £31,500 £32,500
25th Percentile £36,750 £35,000 £35,400
Median annual salary (50th Percentile) £42,500 £40,000 £40,750
Median % change year-on-year +6.25% -1.84% -9.44%
75th Percentile £48,750 £48,750 £50,000
90th Percentile £57,500 £55,000 £57,500
UK median annual salary £42,500 £40,000 £41,000
% change year-on-year +6.25% -2.44% -6.82%

All Permanent IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 38,927 65,264 51,744
% of permanent jobs with a recognized job title 90.35% 95.19% 93.90%
Number of salaries quoted 23,272 39,661 39,990
10th Percentile £28,500 £30,000 £32,500
25th Percentile £36,250 £40,000 £45,000
Median annual salary (50th Percentile) £55,000 £55,000 £60,000
Median % change year-on-year - -8.33% -
75th Percentile £75,000 £75,000 £80,000
90th Percentile £95,000 £93,750 £100,000
UK median annual salary £55,000 £55,000 £60,000
% change year-on-year - -8.33% -

3rd Line Support
Job Vacancy Trend in England

Job postings that featured 3rd Line Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 3rd Line Support in England

3rd Line Support
Salary Trend in England

Salary distribution trend for 3rd Line Support job vacancies in England.

Salary distribution trend for 3rd Line Support job vacancies in England

3rd Line Support
Salary Histogram in England

Salary distribution for jobs citing 3rd Line Support in England over the 6 months to 16 September 2025.

Salary histogram for 3rd Line Support in England

3rd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the England region over the 6 months to 16 September 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +84 83 £40,500 -2.99% 15
London +80 49 £50,000 +5.26% 4
Midlands +80 47 £38,500 -3.75% 9
East of England +13 30 £46,000 +2.22% 1
North of England +31 25 £40,500 +15.71% 9
East Midlands +30 24 £41,750 -7.22% 7
West Midlands +61 23 £37,500 +2.74% 2
South West +60 21 £48,500 +14.12% 2
North West 0 15 £39,750 +13.57% 5
Yorkshire +19 10 £47,500 +28.38% 4
3rd Line Support
UK

3rd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 16 September 2025, 3rd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 3rd Line Support in the job title.

1 184 (71.88%) Windows
2 180 (70.31%) Microsoft
3 157 (61.33%) Azure
4 153 (59.77%) Microsoft 365
5 139 (54.30%) Windows Server
6 126 (49.22%) Active Directory
7 115 (44.92%) Social Skills
8 98 (38.28%) Firewall
9 85 (33.20%) Hyper-V
9 85 (33.20%) Microsoft Exchange
10 74 (28.91%) DNS
11 72 (28.13%) Microsoft Intune
11 72 (28.13%) PowerShell
12 71 (27.73%) VMware
13 65 (25.39%) VMware Infrastructure
14 64 (25.00%) DHCP
15 58 (22.66%) ITIL
16 57 (22.27%) Problem-Solving
17 46 (17.97%) WAN
18 44 (17.19%) LAN
18 44 (17.19%) VLAN
19 43 (16.80%) Mentoring
20 40 (15.63%) Cisco
21 37 (14.45%) Customer Service
22 35 (13.67%) Migration
23 34 (13.28%) AWS
24 33 (12.89%) SharePoint
24 33 (12.89%) TCP/IP
24 33 (12.89%) Windows Server 2019
25 32 (12.50%) VPN

3rd Line Support Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 85 (33.20%) Microsoft Exchange
2 33 (12.89%) SharePoint
3 25 (9.77%) IIS
4 15 (5.86%) Exchange Server 2013
5 1 (0.39%) Office Communications Server
5 1 (0.39%) SharePoint 2010
5 1 (0.39%) Skype for Business
Applications
1 9 (3.52%) Microsoft Office
Cloud Services
1 157 (61.33%) Azure
2 153 (59.77%) Microsoft 365
3 34 (13.28%) AWS
4 31 (12.11%) Entra ID
5 16 (6.25%) IaaS
6 14 (5.47%) SaaS
7 13 (5.08%) PaaS
8 10 (3.91%) Azure Storage
9 9 (3.52%) Azure DevOps
9 9 (3.52%) Azure Monitor
9 9 (3.52%) GCP
10 7 (2.73%) Power Platform
11 6 (2.34%) OneDrive
11 6 (2.34%) PowerApps
12 5 (1.95%) Azure App Service
12 5 (1.95%) Azure Sentinel
12 5 (1.95%) Mimecast
12 5 (1.95%) Power Automate
12 5 (1.95%) Serverless
13 4 (1.56%) Azure Table
Communications & Networking
1 98 (38.28%) Firewall
2 74 (28.91%) DNS
3 64 (25.00%) DHCP
4 46 (17.97%) WAN
5 44 (17.19%) LAN
5 44 (17.19%) VLAN
6 33 (12.89%) TCP/IP
7 32 (12.50%) VPN
8 27 (10.55%) Wi-Fi
9 26 (10.16%) Internet
9 26 (10.16%) SAN
9 26 (10.16%) VoIP
10 19 (7.42%) Wireless
11 11 (4.30%) Kerberos
12 7 (2.73%) Network Security
13 6 (2.34%) Wireless Security
14 5 (1.95%) Cisco IOS
14 5 (1.95%) IPsec
14 5 (1.95%) iSCSI
14 5 (1.95%) Remote Desktop
Database & Business Intelligence
1 13 (5.08%) SQL Server
2 10 (3.91%) Amazon RDS
3 1 (0.39%) Azure SQL Database
General
1 115 (44.92%) Social Skills
2 15 (5.86%) Analytical Skills
3 12 (4.69%) Law
4 10 (3.91%) Automotive
4 10 (3.91%) Billing
4 10 (3.91%) Manufacturing
4 10 (3.91%) Telecoms
5 8 (3.13%) Documentation Skills
5 8 (3.13%) Marketing
6 7 (2.73%) Electronics
6 7 (2.73%) Finance
6 7 (2.73%) Public Sector
7 2 (0.78%) Games
7 2 (0.78%) Inclusion and Diversity
7 2 (0.78%) Legal
8 1 (0.39%) Advertising
8 1 (0.39%) Aerospace
8 1 (0.39%) Banking
8 1 (0.39%) Retail
Libraries, Frameworks & Software Standards
1 11 (4.30%) LDAP
2 3 (1.17%) FreeSWITCH
2 3 (1.17%) Node.js
3 2 (0.78%) SAML
4 1 (0.39%) Software Packaging
Miscellaneous
1 15 (5.86%) Hybrid Cloud
1 15 (5.86%) Replication
2 14 (5.47%) Self-Motivation
3 12 (4.69%) PKI
4 10 (3.91%) Onboarding
5 8 (3.13%) Driving Licence
5 8 (3.13%) Management Information System
6 7 (2.73%) Clustering
7 5 (1.95%) Data Centre
8 4 (1.56%) iPhone
9 2 (0.78%) Video Conferencing
10 1 (0.39%) AS400
10 1 (0.39%) BYOD
10 1 (0.39%) Enterprise Storage
10 1 (0.39%) Smartphone
10 1 (0.39%) Team-Oriented Environment
Operating Systems
1 184 (71.88%) Windows
2 139 (54.30%) Windows Server
3 33 (12.89%) Windows Server 2019
4 30 (11.72%) Windows 10
5 20 (7.81%) Linux
6 18 (7.03%) Windows Server 2016
7 11 (4.30%) Android
7 11 (4.30%) Mac OS
8 8 (3.13%) Apple iOS
9 6 (2.34%) VMS
10 1 (0.39%) Unix
Processes & Methodologies
1 58 (22.66%) ITIL
2 57 (22.27%) Problem-Solving
3 43 (16.80%) Mentoring
4 37 (14.45%) Customer Service
5 35 (13.67%) Migration
6 32 (12.50%) Continuous Improvement
7 21 (8.20%) Cybersecurity
8 20 (7.81%) Business Continuity
8 20 (7.81%) Task Automation
9 19 (7.42%) Information Security
10 17 (6.64%) Change Management
10 17 (6.64%) Infrastructure Engineering
10 17 (6.64%) Patch Management
10 17 (6.64%) Server Building
11 16 (6.25%) Coaching
12 15 (5.86%) Data Loss Prevention
12 15 (5.86%) Service Delivery
13 14 (5.47%) Agile
13 14 (5.47%) Logistics
13 14 (5.47%) Proactive Monitoring
Programming Languages
1 72 (28.13%) PowerShell
2 26 (10.16%) SQL
3 11 (4.30%) VB
4 9 (3.52%) C#
Qualifications
1 21 (8.20%) Degree
2 19 (7.42%) Security Cleared
3 17 (6.64%) Microsoft Certification
4 13 (5.08%) Cisco Certification
5 11 (4.30%) SC Cleared
6 10 (3.91%) CCNA
7 8 (3.13%) DBS Check
8 7 (2.73%) Computer Science Degree
9 5 (1.95%) ACMT
9 5 (1.95%) Azure Certification
9 5 (1.95%) MCP
9 5 (1.95%) MCTS
9 5 (1.95%) VMware Certified Professional (VCP)
10 3 (1.17%) CCNP
10 3 (1.17%) ITIL Foundation Certificate
11 2 (0.78%) A+ Certification
11 2 (0.78%) CISM
11 2 (0.78%) CISSP
11 2 (0.78%) ITIL Certification
11 2 (0.78%) Master's Degree
Quality Assurance & Compliance
1 24 (9.38%) Cyber Essentials
2 15 (5.86%) ISO/IEC 27001
3 14 (5.47%) Cyber Essentials PLUS
4 13 (5.08%) SLA
System Software
1 126 (49.22%) Active Directory
2 85 (33.20%) Hyper-V
3 65 (25.39%) VMware Infrastructure
4 7 (2.73%) VMware ESXi
5 5 (1.95%) Docker
5 5 (1.95%) Terminal Services
6 4 (1.56%) vSphere
6 4 (1.56%) XenApp
7 3 (1.17%) Firmware
8 2 (0.78%) Microsoft Virtual Server
8 2 (0.78%) Virtual Servers
9 1 (0.39%) BitLocker
9 1 (0.39%) ISA Server
9 1 (0.39%) Virtual Machines
9 1 (0.39%) XenDesktop
Systems Management
1 72 (28.13%) Microsoft Intune
2 25 (9.77%) SCCM
3 18 (7.03%) Autotask
4 15 (5.86%) Backup Exec
5 11 (4.30%) WSUS
6 9 (3.52%) Terraform
7 5 (1.95%) Kubernetes
7 5 (1.95%) vCenter Server
8 2 (0.78%) Grafana
8 2 (0.78%) Jamf Pro
8 2 (0.78%) Prometheus
9 1 (0.39%) Ansible
9 1 (0.39%) FortiGate
9 1 (0.39%) Microsoft Clustering
9 1 (0.39%) NetBackup
9 1 (0.39%) Puppet
9 1 (0.39%) WhatsUp Gold
Vendors
1 180 (70.31%) Microsoft
2 71 (27.73%) VMware
3 40 (15.63%) Cisco
4 29 (11.33%) Veeam
5 20 (7.81%) Meraki
6 16 (6.25%) HP
7 14 (5.47%) arcserve
7 14 (5.47%) Citrix
8 13 (5.08%) Datto
8 13 (5.08%) Sophos
9 11 (4.30%) Apple
10 9 (3.52%) Dell
10 9 (3.52%) Google
10 9 (3.52%) SonicWALL
10 9 (3.52%) Ubiquiti
11 8 (3.13%) SAP
12 6 (2.34%) Oracle
13 5 (1.95%) Barracuda Networks
13 5 (1.95%) NetApp
13 5 (1.95%) Sage