Period
to 20 November 2017

The median annual salary for a 3rd Line Support was £36,646 in advertised job vacancies in England during the 6 months to 20 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
UK > England
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 478 400 423
Rank change year-on-year -78 +23 -75
Permanent jobs requiring a 3rd Line Support 984 1365 1487
As % of all permanent IT jobs advertised in England 0.58% 0.77% 0.72%
As % of the Job Titles category 0.61% 0.80% 0.75%
Number of salaries quoted 868 1253 1351
England median annual salary £36,646 £35,250 £37,500
Median salary % change year-on-year +3.96% -6.00% +1.35%
10th Percentile £26,750 £27,500 £26,250
90th Percentile £48,750 £50,000 £50,000
UK median annual salary £36,500 £35,000 £37,500
% change year-on-year +4.29% -6.67% +2.74%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 161257 170357 198528
% of permanent IT jobs with a recognized job title 95.71% 96.50% 96.51%
Number of salaries quoted 130412 143799 166492
England median annual salary £50,000 £47,500 £46,000
Median salary % change year-on-year +5.26% +3.26% +2.22%
10th Percentile £27,500 £27,250 £26,250
90th Percentile £78,750 £77,500 £75,000
UK median annual salary £48,000 £47,500 £45,000
% change year-on-year +1.05% +5.56% -

3rd Line Support
Job Vacancy Trend in England

Job postings that featured 3rd Line Support in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for 3rd Line Support in England

3rd Line Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support in England.

Salary trend for 3rd Line Support in England

3rd Line Support
Salary Histogram in England

The salary distribution of IT jobs citing 3rd Line Support in England over the 6 months to 20 November 2017.

Salary histogram for 3rd Line Support in England

3rd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the England region over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -116 274 £40,000 - 14
South East -29 231 £35,000 -1.41% 13
North of England -28 141 £32,500 - 10
Midlands -49 126 £35,000 +1.45% 10
South West -12 122 £35,000 +4.48% 5
North West -10 95 £34,500 +6.15% 9
East of England -4 91 £42,500 +13.33% 6
West Midlands -34 72 £35,000 - 5
East Midlands -5 54 £35,000 +2.94% 5
Yorkshire -32 41 £29,000 -10.77%
North East -1 5 £34,000 -9.93% 1
3rd Line Support
UK

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 20 November 2017, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring 3rd Line Support in the job title.

1 721 (73.27%) Windows
2 601 (61.08%) Active Directory
3 548 (55.69%) Microsoft
4 518 (52.64%) Windows Server
5 489 (49.70%) VMware
6 337 (34.25%) MS Exchange
7 326 (33.13%) Office 365
8 324 (32.93%) Windows Server 2012
9 295 (29.98%) VMware Infrastructure
10 286 (29.07%) ITIL
11 270 (27.44%) Citrix
12 260 (26.42%) Firewall
13 258 (26.22%) Cisco
13 258 (26.22%) Windows Server 2008
14 245 (24.90%) DNS
15 238 (24.19%) Hyper-V
16 225 (22.87%) SAN
17 204 (20.73%) DHCP
18 203 (20.63%) LAN
18 203 (20.63%) Microsoft Certification
19 198 (20.12%) WAN
20 178 (18.09%) Windows 7
21 173 (17.58%) SQL
22 171 (17.38%) Microsoft Azure
23 170 (17.28%) SQL Server
24 158 (16.06%) TCP/IP
25 157 (15.96%) Microsoft Office
26 154 (15.65%) SCCM
27 148 (15.04%) Cisco Certification
28 139 (14.13%) Windows 10

3rd Line Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 337 (34.25%) MS Exchange
2 123 (12.50%) Exchange Server 2010
3 97 (9.86%) Skype for Business
4 88 (8.94%) SharePoint
5 84 (8.54%) Exchange Server 2013
6 43 (4.37%) IIS
7 41 (4.17%) Exchange Server 2007
8 20 (2.03%) SharePoint 2013
9 18 (1.83%) IBM Notes
10 17 (1.73%) Apache
11 13 (1.32%) Exchange Server 2003
12 10 (1.02%) SharePoint Server
13 8 (0.81%) Tomcat
14 7 (0.71%) CMS
15 5 (0.51%) Blackberry Enterprise Server
15 5 (0.51%) SAS
16 4 (0.41%) WebSphere
17 3 (0.30%) Umbraco
17 3 (0.30%) WebLogic
18 2 (0.20%) OpenStack
Applications
1 157 (15.96%) Microsoft Office
2 14 (1.42%) MS Visio
3 10 (1.02%) Microsoft Excel
4 1 (0.10%) Microsoft PowerPoint
4 1 (0.10%) XMetaL
Business Applications
1 10 (1.02%) Dynamics CRM
2 3 (0.30%) Oracle EBS
3 2 (0.20%) Dynamics NAV
3 2 (0.20%) Markit EDM
3 2 (0.20%) SAP ERP
3 2 (0.20%) SDL Web 8
3 2 (0.20%) thinkFolio
3 2 (0.20%) Workfront
4 1 (0.10%) Dynamics AX
4 1 (0.10%) Infor CloudSuite Industrial (formerly SyteLine)
4 1 (0.10%) Infor M3
4 1 (0.10%) Movex
4 1 (0.10%) Remedy ITSM
4 1 (0.10%) Sage X3
4 1 (0.10%) Unit4 Business World
Cloud Services
1 326 (33.13%) Office 365
2 171 (17.38%) Microsoft Azure
3 60 (6.10%) Amazon AWS
4 39 (3.96%) Mimecast
5 20 (2.03%) PaaS
6 16 (1.63%) SaaS
7 10 (1.02%) IaaS
8 8 (0.81%) Azure Active Directory
9 7 (0.71%) AWS CloudFormation
9 7 (0.71%) OneDrive
9 7 (0.71%) Virtual Private Cloud
10 3 (0.30%) Amazon EC2
10 3 (0.30%) Cloud Computing
10 3 (0.30%) OpenDNS
11 2 (0.20%) Dynamics 365
11 2 (0.20%) Yammer
12 1 (0.10%) Amazon S3
12 1 (0.10%) CloudFront
12 1 (0.10%) G Suite
12 1 (0.10%) SoftLayer
Communications & Networking
1 260 (26.42%) Firewall
2 245 (24.90%) DNS
3 225 (22.87%) SAN
4 204 (20.73%) DHCP
5 203 (20.63%) LAN
6 198 (20.12%) WAN
7 158 (16.06%) TCP/IP
8 94 (9.55%) VoIP
9 87 (8.84%) VLAN
10 82 (8.33%) VPN
11 74 (7.52%) Skype
12 48 (4.88%) Internet
13 41 (4.17%) MPLS
14 36 (3.66%) Remote Desktop
15 35 (3.56%) NAS
16 28 (2.85%) Wireless
17 26 (2.64%) Unified Communications
18 23 (2.34%) PBX
18 23 (2.34%) Wi-Fi
19 16 (1.63%) Cisco ASA
Database & Business Intelligence
1 170 (17.28%) SQL Server
2 30 (3.05%) SQL Server 2008
3 29 (2.95%) MySQL
4 18 (1.83%) SQL Server 2005
5 17 (1.73%) SQL Server 2012
6 16 (1.63%) Amazon RDS
7 10 (1.02%) Big Data
7 10 (1.02%) Relational Database
7 10 (1.02%) SQL Server 2014
8 9 (0.91%) SQL Server Reporting Services
9 7 (0.71%) Data Warehouse
9 7 (0.71%) Oracle Database
10 5 (0.51%) SQL Server Integration Services
11 3 (0.30%) Oracle Database 10g
12 2 (0.20%) Hadoop
12 2 (0.20%) MarkLogic
12 2 (0.20%) MongoDB
12 2 (0.20%) RDBMS
12 2 (0.20%) SQL Server 2000
12 2 (0.20%) SQL Server 2016
Development Applications
1 5 (0.51%) SQL Server Management Studio (SSMS)
2 3 (0.30%) InstallShield
2 3 (0.30%) MSI
2 3 (0.30%) Visual Studio
3 2 (0.20%) Codeship
3 2 (0.20%) Jenkins
3 2 (0.20%) Sonatype Nexus
3 2 (0.20%) Travis CI
4 1 (0.10%) Team Foundation Server
4 1 (0.10%) Toad
General
1 97 (9.86%) Finance
2 38 (3.86%) Telecoms
3 31 (3.15%) Retail
4 20 (2.03%) Banking
5 17 (1.73%) Legal
6 16 (1.63%) Games
7 15 (1.52%) Front Office
8 14 (1.42%) Manufacturing
9 10 (1.02%) Advertising
9 10 (1.02%) Law
10 9 (0.91%) Marketing
11 5 (0.51%) Electronics
11 5 (0.51%) Financial Institution
12 4 (0.41%) Investment Banking
13 3 (0.30%) French Language
13 3 (0.30%) Italian Language
14 2 (0.20%) Pharmaceutical
15 1 (0.10%) German Language
15 1 (0.10%) Publishing
15 1 (0.10%) Spanish Language
Libraries, Frameworks & Software Standards
1 32 (3.25%) Software Packaging
2 31 (3.15%) Web Services
3 26 (2.64%) .NET
4 11 (1.12%) HTML
5 7 (0.71%) J2EE
6 5 (0.51%) ASP.NET
6 5 (0.51%) XML
7 3 (0.30%) CSS
7 3 (0.30%) Flash
7 3 (0.30%) LAMP
7 3 (0.30%) ODBC
8 2 (0.20%) jQuery
8 2 (0.20%) RESTful
8 2 (0.20%) WAP
8 2 (0.20%) XSLT
9 1 (0.10%) .NET Framework
9 1 (0.10%) AngularJS
9 1 (0.10%) ASP.NET Web Forms
9 1 (0.10%) Java EE
9 1 (0.10%) REST
Miscellaneous
1 84 (8.54%) Data Centre
2 41 (4.17%) Analytical Skills
3 37 (3.76%) Driving Licence
4 30 (3.05%) Clustering
5 18 (1.83%) Client/Server
6 14 (1.42%) Management Information System
7 13 (1.32%) AS400
7 13 (1.32%) Public Cloud
8 12 (1.22%) IBM Mainframe
8 12 (1.22%) Mainframe
9 11 (1.12%) iPad
10 9 (0.91%) Replication
11 8 (0.81%) Computer Science
11 8 (0.81%) PDA
11 8 (0.81%) PKI
11 8 (0.81%) Video Conferencing
12 7 (0.71%) Blackberry
12 7 (0.71%) Enterprise Storage
12 7 (0.71%) Foreign Exchange (FX)
12 7 (0.71%) Virtual Team
Operating Systems
1 721 (73.27%) Windows
2 518 (52.64%) Windows Server
3 324 (32.93%) Windows Server 2012
4 258 (26.22%) Windows Server 2008
5 178 (18.09%) Windows 7
6 139 (14.13%) Windows 10
7 130 (13.21%) Linux
8 87 (8.84%) Windows 8
9 68 (6.91%) Windows Server 2003
10 46 (4.67%) Mac OS X
11 45 (4.57%) Unix
12 30 (3.05%) Windows XP
13 20 (2.03%) Red Hat Enterprise Linux
14 14 (1.42%) CentOS
15 12 (1.22%) OS/390
16 11 (1.12%) AIX
16 11 (1.12%) Apple iOS
17 6 (0.61%) Ubuntu
18 5 (0.51%) Android
19 4 (0.41%) Windows 2000 Server
Processes & Methodologies
1 286 (29.07%) ITIL
2 67 (6.81%) Disaster Recovery
3 52 (5.28%) Mentoring
4 51 (5.18%) Project Management
5 49 (4.98%) Migration
6 38 (3.86%) Change Management
7 37 (3.76%) Problem Management
8 36 (3.66%) Patch Management
9 35 (3.56%) Service Delivery
10 32 (3.25%) Kalman Filter
10 32 (3.25%) Service Management
11 29 (2.95%) Root Cause Analysis
12 28 (2.85%) Business Continuity
12 28 (2.85%) CRM
12 28 (2.85%) ITIL V3
13 26 (2.64%) Network Management
13 26 (2.64%) Proactive Monitoring
14 25 (2.54%) PRINCE2
15 24 (2.44%) DevOps
16 23 (2.34%) Configuration Management
Programming Languages
1 173 (17.58%) SQL
2 117 (11.89%) PowerShell
3 32 (3.25%) C#
4 29 (2.95%) Java
5 19 (1.93%) PL/SQL
6 15 (1.52%) JavaScript
6 15 (1.52%) T-SQL
7 14 (1.42%) Shell Script
8 11 (1.12%) Bash Shell
8 11 (1.12%) VB
9 10 (1.02%) C
10 9 (0.91%) Python
11 7 (0.71%) VBScript
12 6 (0.61%) C++
12 6 (0.61%) VB6
13 3 (0.30%) Korn
13 3 (0.30%) Perl
13 3 (0.30%) VBA
14 2 (0.20%) AWK
14 2 (0.20%) VB.NET
Qualifications
1 203 (20.63%) Microsoft Certification
2 148 (15.04%) Cisco Certification
3 138 (14.02%) MCSE
4 118 (11.99%) CCNA
5 83 (8.43%) MCSA
6 52 (5.28%) Degree
7 49 (4.98%) CCNP
8 39 (3.96%) MCP
8 39 (3.96%) VMware Certified Professional (VCP)
9 32 (3.25%) Security Cleared
10 27 (2.74%) ITIL Certification
11 21 (2.13%) ITIL Foundation Certificate
11 21 (2.13%) MCITP
12 18 (1.83%) Citrix Certification
13 10 (1.02%) CCA
14 9 (0.91%) MCTS
15 8 (0.81%) HND
16 7 (0.71%) SC Cleared
17 6 (0.61%) CCIE
17 6 (0.61%) VERITAS Certified Professional (VCP)
Quality Assurance & Compliance
1 103 (10.47%) SLA
2 14 (1.42%) ISO/IEC 27001
3 8 (0.81%) COBIT
4 4 (0.41%) QA
5 1 (0.10%) GxP
5 1 (0.10%) HL7
5 1 (0.10%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
5 1 (0.10%) PCI DSS
5 1 (0.10%) Sarbanes-Oxley
System Software
1 601 (61.08%) Active Directory
2 295 (29.98%) VMware Infrastructure
3 238 (24.19%) Hyper-V
4 85 (8.64%) vSphere
5 79 (8.03%) XenApp
6 61 (6.20%) VMware ESXi
7 43 (4.37%) Terminal Services
8 32 (3.25%) XenDesktop
9 24 (2.44%) Microsoft App-V
10 22 (2.24%) Virtual Machines
11 21 (2.13%) Virtual Servers
12 12 (1.22%) Virtual Desktop
13 9 (0.91%) VMware Server
14 8 (0.81%) OpenSIPS
15 7 (0.71%) XenServer
16 6 (0.61%) BitLocker
17 4 (0.41%) Microsoft Virtual Server
18 3 (0.30%) Citrix Presentation Server
18 3 (0.30%) Samba
18 3 (0.30%) VMware NSX
Systems Management
1 154 (15.65%) SCCM
2 60 (6.10%) Backup Exec
3 48 (4.88%) WSUS
4 38 (3.86%) SCOM
5 15 (1.52%) Puppet
6 13 (1.32%) Systems Management Server (SMS)
7 12 (1.22%) BMC PATROL
7 12 (1.22%) Tivoli
7 12 (1.22%) Tivoli NetView
8 11 (1.12%) Symantec Enterprise Vault
8 11 (1.12%) vCenter Server
9 9 (0.91%) Microsoft Intune
10 8 (0.81%) Opscode Chef
11 7 (0.71%) Microsoft Data Protection Manager
11 7 (0.71%) Norton AntiVirus
11 7 (0.71%) Symantec Endpoint Protection
12 6 (0.61%) Microsoft Clustering
12 6 (0.61%) Terraform
12 6 (0.61%) Tivoli Storage Manager
12 6 (0.61%) ZENworks
Vendors
1 548 (55.69%) Microsoft
2 489 (49.70%) VMware
3 270 (27.44%) Citrix
4 258 (26.22%) Cisco
5 101 (10.26%) HP
6 75 (7.62%) Veeam
7 58 (5.89%) Dell
8 39 (3.96%) NetApp
9 36 (3.66%) Avaya
10 33 (3.35%) Oracle
11 32 (3.25%) Symantec
12 30 (3.05%) Apple
13 27 (2.74%) F5
14 26 (2.64%) Juniper
15 22 (2.24%) IBM
15 22 (2.24%) Sophos
16 19 (1.93%) CheckPoint
16 19 (1.93%) SAP
17 18 (1.83%) Lotus
17 18 (1.83%) Palo Alto