3rd Line Support Jobs in England

Third Line Support
UK > England

The median Third Line Support salary in England is £40,000 per year, according to job vacancies posted during the 6 months leading to 26 July 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
26 Jul 2024
Same period 2023 Same period 2022
Rank 518 628 821
Rank change year-on-year +110 +193 -194
Permanent jobs requiring a 3rd Line Support 301 207 388
As % of all permanent jobs advertised in England 0.38% 0.29% 0.26%
As % of the Job Titles category 0.41% 0.32% 0.28%
Number of salaries quoted 274 185 362
10th Percentile £31,250 £32,500 £31,300
25th Percentile £34,500 £35,400 £35,750
Median annual salary (50th Percentile) £40,000 £40,000 £42,500
Median % change year-on-year - -5.88% +6.25%
75th Percentile £46,875 £48,750 £52,500
90th Percentile £53,375 £56,525 £57,500
UK median annual salary £40,000 £40,000 £42,500
% change year-on-year - -5.88% +6.25%

All Permanent IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 74,198 65,186 140,455
% of permanent jobs with a recognized job title 94.69% 91.70% 95.53%
Number of salaries quoted 51,681 46,119 77,508
10th Percentile £30,000 £32,500 £32,500
25th Percentile £40,000 £45,000 £43,750
Median annual salary (50th Percentile) £55,000 £60,000 £60,000
Median % change year-on-year -8.33% - +9.09%
75th Percentile £72,000 £80,000 £80,000
90th Percentile £91,250 £100,000 £97,500
UK median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - +9.09%

3rd Line Support
Job Vacancy Trend in England

Job postings that featured 3rd Line Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 3rd Line Support in England

3rd Line Support
Salary Trend in England

3-month moving average salary quoted in jobs citing 3rd Line Support in England.

Salary trend for 3rd Line Support in England

3rd Line Support
Salary Histogram in England

Salary distribution for jobs citing 3rd Line Support in England over the 6 months to 26 July 2024.

Salary histogram for 3rd Line Support in England

3rd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the England region over the 6 months to 26 July 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +13 100 £40,000 - 12
North of England +48 70 £35,500 -5.33% 7
Midlands +9 44 £40,000 +6.67% 5
South West +20 38 £45,000 +28.57% 3
London +76 32 £48,750 -7.14% 1
North East +15 29 £32,500 -9.72% 3
Yorkshire +66 24 £37,500 +7.14% 1
West Midlands +7 24 £36,500 -2.67% 3
East Midlands -8 20 £46,250 +26.71% 2
North West -3 17 £35,000 -20.00% 3
East of England -4 17 £45,000 +12.50% 3
3rd Line Support
UK

3rd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 26 July 2024, 3rd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 3rd Line Support in the job title.

1 182 (60.47%) Windows
2 172 (57.14%) Microsoft
3 166 (55.15%) Microsoft 365
4 152 (50.50%) Azure
5 138 (45.85%) Active Directory
6 134 (44.52%) Firewall
7 120 (39.87%) VMware
8 119 (39.53%) Windows Server
9 98 (32.56%) VMware Infrastructure
10 90 (29.90%) Hyper-V
11 88 (29.24%) Social Skills
12 85 (28.24%) ITIL
13 82 (27.24%) Microsoft Exchange
14 73 (24.25%) SharePoint
15 69 (22.92%) Microsoft Intune
16 64 (21.26%) SQL
17 57 (18.94%) SQL Server
18 56 (18.60%) DNS
19 55 (18.27%) Problem-Solving
20 54 (17.94%) Veeam
21 53 (17.61%) Citrix
22 52 (17.28%) WAN
23 51 (16.94%) Cisco
24 47 (15.61%) SAN
25 44 (14.62%) Microsoft Certification
26 42 (13.95%) LAN
26 42 (13.95%) PowerShell
27 41 (13.62%) DHCP
28 38 (12.62%) Entra ID
29 37 (12.29%) Customer Service

3rd Line Support Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 82 (27.24%) Microsoft Exchange
2 73 (24.25%) SharePoint
3 10 (3.32%) IIS
4 4 (1.33%) Exchange Server 2000
4 4 (1.33%) Exchange Server 2007
4 4 (1.33%) Exchange Server 2010
4 4 (1.33%) Exchange Server 2013
Applications
1 35 (11.63%) Microsoft Office
2 16 (5.32%) Microsoft Excel
3 1 (0.33%) MS Visio
Business Applications
1 3 (1.00%) Fidessa
Cloud Services
1 166 (55.15%) Microsoft 365
2 152 (50.50%) Azure
3 38 (12.62%) Entra ID
4 29 (9.63%) OneDrive
5 22 (7.31%) IaaS
6 17 (5.65%) SaaS
7 13 (4.32%) AWS
7 13 (4.32%) Power Platform
8 11 (3.65%) PaaS
9 9 (2.99%) Azure Sentinel
10 7 (2.33%) Google Workspace
11 5 (1.66%) Mimecast
12 4 (1.33%) Azure Stack
12 4 (1.33%) Nutanix
13 1 (0.33%) Azure Storage
13 1 (0.33%) Cloudflare
13 1 (0.33%) GCP
Communications & Networking
1 134 (44.52%) Firewall
2 56 (18.60%) DNS
3 52 (17.28%) WAN
4 47 (15.61%) SAN
5 42 (13.95%) LAN
6 41 (13.62%) DHCP
7 37 (12.29%) Wi-Fi
8 33 (10.96%) TCP/IP
9 30 (9.97%) VPN
10 24 (7.97%) Wireless
11 16 (5.32%) SD-WAN
12 15 (4.98%) VLAN
13 12 (3.99%) VoIP
14 9 (2.99%) Remote Desktop
14 9 (2.99%) WLAN
15 7 (2.33%) Fibre Channel
16 6 (1.99%) FTP
16 6 (1.99%) VSAN
17 5 (1.66%) BGP
17 5 (1.66%) Internet
Database & Business Intelligence
1 57 (18.94%) SQL Server
2 20 (6.64%) Amazon RDS
3 2 (0.66%) MariaDB
3 2 (0.66%) MongoDB
3 2 (0.66%) MySQL
3 2 (0.66%) Power BI
Development Applications
1 4 (1.33%) JIRA
2 2 (0.66%) Bitbucket
3 1 (0.33%) Hudson
General
1 88 (29.24%) Social Skills
2 31 (10.30%) Analytical Skills
3 19 (6.31%) Documentation Skills
3 19 (6.31%) Law
4 11 (3.65%) Inclusion and Diversity
5 10 (3.32%) Finance
5 10 (3.32%) Organisational Skills
5 10 (3.32%) Telecoms
6 6 (1.99%) Banking
6 6 (1.99%) Manufacturing
6 6 (1.99%) Public Sector
7 5 (1.66%) Games
8 3 (1.00%) Pharmaceutical
9 2 (0.66%) Legal
9 2 (0.66%) Marketing
9 2 (0.66%) Retail
10 1 (0.33%) Electronics
Libraries, Frameworks & Software Standards
1 3 (1.00%) 802.1X
1 3 (1.00%) FIX Protocol
2 1 (0.33%) SAML
2 1 (0.33%) Web Services
Miscellaneous
1 27 (8.97%) Driving Licence
2 26 (8.64%) Replication
3 21 (6.98%) Enterprise Storage
4 17 (5.65%) Self-Motivation
5 16 (5.32%) Clustering
6 11 (3.65%) Management Information System
7 10 (3.32%) Client/Server
8 8 (2.66%) Data Centre
9 5 (1.66%) Low-Code
9 5 (1.66%) Video Conferencing
10 4 (1.33%) Private Cloud
10 4 (1.33%) Security Operations Centre
10 4 (1.33%) Smartphone
11 3 (1.00%) Eurex
12 2 (0.66%) EPoS
12 2 (0.66%) iPad
12 2 (0.66%) iPhone
12 2 (0.66%) Team-Oriented Environment
13 1 (0.33%) Enterprise Software
13 1 (0.33%) Thin Client
Operating Systems
1 182 (60.47%) Windows
2 119 (39.53%) Windows Server
3 35 (11.63%) Windows 10
4 25 (8.31%) Windows Server 2016
5 15 (4.98%) Linux
6 12 (3.99%) Windows Server 2012
7 10 (3.32%) Windows Server 2019
8 7 (2.33%) Windows 7
8 7 (2.33%) Windows 8
9 6 (1.99%) Mac OS
10 5 (1.66%) Android
10 5 (1.66%) Apple iOS
10 5 (1.66%) Ubuntu
10 5 (1.66%) Windows Server 2008
11 3 (1.00%) CentOS
11 3 (1.00%) Mac OS X
11 3 (1.00%) Solaris
11 3 (1.00%) Unix
12 2 (0.66%) Debian
12 2 (0.66%) Windows XP
Processes & Methodologies
1 85 (28.24%) ITIL
2 55 (18.27%) Problem-Solving
3 37 (12.29%) Customer Service
4 29 (9.63%) Incident Management
5 27 (8.97%) Infrastructure Engineering
6 24 (7.97%) Cybersecurity
7 17 (5.65%) Project Management
8 16 (5.32%) Problem Management
9 15 (4.98%) Mentoring
9 15 (4.98%) Migration
10 14 (4.65%) Change Control
10 14 (4.65%) Multi-Factor Authentication
11 13 (4.32%) Proactive Maintenance
11 13 (4.32%) Service Management
12 12 (3.99%) Project Delivery
12 12 (3.99%) Root Cause Analysis
13 11 (3.65%) Agile
13 11 (3.65%) Patch Management
13 11 (3.65%) Process Improvement
13 11 (3.65%) Service Delivery
Programming Languages
1 64 (21.26%) SQL
2 42 (13.95%) PowerShell
3 3 (1.00%) Bash
3 3 (1.00%) JavaScript
3 3 (1.00%) Perl
3 3 (1.00%) Python
3 3 (1.00%) Ruby
Qualifications
1 44 (14.62%) Microsoft Certification
2 37 (12.29%) Degree
3 25 (8.31%) Cisco Certification
4 17 (5.65%) CCNP
5 16 (5.32%) Azure Certification
5 16 (5.32%) MCSE
6 15 (4.98%) Security Cleared
7 12 (3.99%) CCNA
8 9 (2.99%) DBS Check
9 7 (2.33%) SC Cleared
10 6 (1.99%) MCP
10 6 (1.99%) MCSA
10 6 (1.99%) VMware Certified Professional (VCP)
11 5 (1.66%) DV Cleared
11 5 (1.66%) ITIL Foundation Certificate
12 4 (1.33%) Network+ Certification
13 3 (1.00%) Computer Science Degree
14 2 (0.66%) CompTIA Security+
14 2 (0.66%) ITIL Certification
15 1 (0.33%) CCA
Quality Assurance & Compliance
1 5 (1.66%) QA
1 5 (1.66%) SLA
2 4 (1.33%) ISO/IEC 27001
3 3 (1.00%) GDPR
4 2 (0.66%) NIST
4 2 (0.66%) PCI DSS
5 1 (0.33%) Cyber Essentials
5 1 (0.33%) GxP
System Software
1 138 (45.85%) Active Directory
2 98 (32.56%) VMware Infrastructure
3 90 (29.90%) Hyper-V
4 15 (4.98%) vSphere
5 11 (3.65%) Terminal Services
6 9 (2.99%) VMware ESXi
6 9 (2.99%) XenApp
7 8 (2.66%) Virtual Desktop
7 8 (2.66%) XenDesktop
8 7 (2.33%) Virtual Machines
9 5 (1.66%) VirtualBox
10 1 (0.33%) DFS Replication
10 1 (0.33%) Firmware
10 1 (0.33%) Xen
Systems Management
1 69 (22.92%) Microsoft Intune
2 26 (8.64%) SCCM
3 14 (4.65%) Microsoft Clustering
4 8 (2.66%) Active Directory Federation Services
4 8 (2.66%) SCOM
5 6 (1.99%) Autotask
6 5 (1.66%) Jamf Pro
7 3 (1.00%) FortiGate
7 3 (1.00%) vCenter Server
7 3 (1.00%) ZENworks
8 1 (0.33%) Cisco CUCM
8 1 (0.33%) DatAdvantage
8 1 (0.33%) Dell DRAC
8 1 (0.33%) NetBackup
8 1 (0.33%) OPNET
8 1 (0.33%) QRadar
8 1 (0.33%) Single Sign-On
8 1 (0.33%) Stealthwatch
8 1 (0.33%) Symantec Endpoint Protection
8 1 (0.33%) WSUS
Vendors
1 172 (57.14%) Microsoft
2 120 (39.87%) VMware
3 54 (17.94%) Veeam
4 53 (17.61%) Citrix
5 51 (16.94%) Cisco
6 21 (6.98%) HP
7 15 (4.98%) Datto
7 15 (4.98%) Meraki
8 14 (4.65%) Sophos
9 13 (4.32%) Dell
10 10 (3.32%) Draytek
10 10 (3.32%) WatchGuard
11 7 (2.33%) SolarWinds
12 6 (1.99%) Juniper
13 5 (1.66%) ConnectWise
14 4 (1.33%) ESET
14 4 (1.33%) LogicMonitor
14 4 (1.33%) NetApp
15 3 (1.00%) Red Hat
15 3 (1.00%) Sage