Period
to 21 June 2018

The median annual salary for a 3rd Line Support was £37,500 in advertised job vacancies in England during the 6 months to 21 June 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
UK > England
6 months to
21 Jun 2018
Same period 2017 Same period 2016
Rank 528 473 385
Rank change year-on-year -55 -88 -13
Permanent jobs requiring a 3rd Line Support 834 966 1,551
As % of all permanent IT jobs advertised in England 0.52% 0.59% 0.82%
As % of the Job Titles category 0.54% 0.62% 0.85%
Number of salaries quoted 763 867 1,404
England median annual salary £37,500 £36,000 £36,500
Median salary % change year-on-year +4.17% -1.37% -2.67%
10th Percentile £27,500 £26,475 £27,075
90th Percentile £50,000 £50,000 £50,000
UK median annual salary £37,500 £35,500 £36,000
% change year-on-year +5.63% -1.39% -4.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 155,545 156,403 182,837
% of permanent IT jobs with a recognized job title 96.35% 96.27% 96.65%
Number of salaries quoted 127,345 129,760 155,293
England median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,500 £26,750
90th Percentile £81,250 £77,500 £76,250
UK median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

3rd Line Support
Job Vacancy Trend in England

Job postings that featured 3rd Line Support in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for 3rd Line Support in England

3rd Line Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support in England.

Salary trend for 3rd Line Support in England

3rd Line Support
Salary Histogram in England

The salary distribution of IT jobs citing 3rd Line Support in England over the 6 months to 21 June 2018.

Salary histogram for 3rd Line Support in England

3rd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the England region over the 6 months to 21 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +7 296 £41,250 +5.77% 16
North of England -6 148 £35,000 +7.69% 18
South East -71 144 £35,000 - 18
Midlands +14 94 £33,500 -4.29% 13
East of England +1 90 £37,500 -6.25% 10
North West -24 76 £35,000 +7.69% 10
Yorkshire +17 66 £35,500 +9.23% 8
South West -32 62 £32,500 - 4
West Midlands -3 57 £33,500 -8.84% 5
East Midlands +16 37 £35,000 +4.48% 8
North East -24 6 £27,500 +1.85%
3rd Line Support
UK

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 21 June 2018, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 3rd Line Support in the job title.

1 598 (71.70%) Windows
2 512 (61.39%) Active Directory
3 472 (56.59%) Microsoft
4 446 (53.48%) VMware
5 418 (50.12%) Windows Server
6 330 (39.57%) Office 365
7 263 (31.53%) MS Exchange
8 248 (29.74%) Firewall
9 246 (29.50%) VMware Infrastructure
10 239 (28.66%) Hyper-V
11 213 (25.54%) DNS
12 210 (25.18%) Windows Server 2012
13 198 (23.74%) Windows Server 2008
14 193 (23.14%) Cisco
15 185 (22.18%) Microsoft Azure
16 175 (20.98%) ITIL
17 170 (20.38%) DHCP
18 168 (20.14%) Citrix
19 161 (19.30%) SQL
20 159 (19.06%) SQL Server
21 152 (18.23%) Microsoft Certification
22 139 (16.67%) Microsoft Office
23 127 (15.23%) SAN
24 116 (13.91%) TCP/IP
24 116 (13.91%) SCCM
25 113 (13.55%) Finance
26 105 (12.59%) LAN
27 102 (12.23%) WAN
28 97 (11.63%) Windows 7
29 95 (11.39%) Exchange Server 2013

3rd Line Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 263 (31.53%) MS Exchange
2 95 (11.39%) Exchange Server 2013
3 79 (9.47%) Exchange Server 2010
4 74 (8.87%) SharePoint
5 44 (5.28%) Exchange Server 2007
6 38 (4.56%) Skype for Business
7 27 (3.24%) IIS
8 11 (1.32%) Exchange Server 2003
8 11 (1.32%) SharePoint 2013
9 7 (0.84%) Apache
10 6 (0.72%) Tomcat
10 6 (0.72%) WebSphere
11 5 (0.60%) WebSphere Application Server
12 4 (0.48%) Blackberry Enterprise Server
13 3 (0.36%) SharePoint 2010
14 2 (0.24%) Adobe Experience Manager
14 2 (0.24%) Confluence
14 2 (0.24%) Site Server
14 2 (0.24%) WordPress
15 1 (0.12%) Joomla!
Applications
1 139 (16.67%) Microsoft Office
2 12 (1.44%) Microsoft Excel
3 2 (0.24%) Microsoft PowerPoint
3 2 (0.24%) Photoshop
4 1 (0.12%) Adobe Illustrator
4 1 (0.12%) InDesign
4 1 (0.12%) SOLIDWORKS
Business Applications
1 14 (1.68%) Dynamics CRM
2 12 (1.44%) Dynamics NAV
3 10 (1.20%) Dynamics AX
4 6 (0.72%) Magento
5 5 (0.60%) Elite 3E
5 5 (0.60%) SAP Hybris
6 3 (0.36%) Remedy ITSM
7 2 (0.24%) BPCS
7 2 (0.24%) Infor SunSystems
7 2 (0.24%) Maximo
7 2 (0.24%) NetSuite
7 2 (0.24%) ReMetrica
7 2 (0.24%) Unit4 Business World
8 1 (0.12%) Pegasus Opera
8 1 (0.12%) Salesforce.com CRM
8 1 (0.12%) Shopify
8 1 (0.12%) Siebel CRM
8 1 (0.12%) thinkFolio
Cloud Services
1 330 (39.57%) Office 365
2 185 (22.18%) Microsoft Azure
3 37 (4.44%) Amazon AWS
4 31 (3.72%) Azure Active Directory
5 15 (1.80%) Mimecast
6 9 (1.08%) IaaS
6 9 (1.08%) OneDrive
7 7 (0.84%) SaaS
8 6 (0.72%) Amazon EC2
8 6 (0.72%) Amazon S3
9 5 (0.60%) Cloud Computing
9 5 (0.60%) Route 53
10 4 (0.48%) G Suite
11 3 (0.36%) Dropbox
12 2 (0.24%) Dynamics 365
12 2 (0.24%) Google Cloud Platform
13 1 (0.12%) AWS CloudFormation
13 1 (0.12%) Google Drive
13 1 (0.12%) Virtual Private Cloud
13 1 (0.12%) Yammer
Communications & Networking
1 248 (29.74%) Firewall
2 213 (25.54%) DNS
3 170 (20.38%) DHCP
4 127 (15.23%) SAN
5 116 (13.91%) TCP/IP
6 105 (12.59%) LAN
7 102 (12.23%) WAN
8 74 (8.87%) VPN
9 57 (6.83%) VLAN
10 50 (6.00%) VoIP
11 38 (4.56%) Remote Desktop
12 32 (3.84%) Skype
13 31 (3.72%) Network Security
14 29 (3.48%) Wi-Fi
15 27 (3.24%) Wireless
16 21 (2.52%) Internet
17 20 (2.40%) Cisco ASA
17 20 (2.40%) IPsec
18 17 (2.04%) SSL
19 16 (1.92%) Unified Communications
Database & Business Intelligence
1 159 (19.06%) SQL Server
2 23 (2.76%) SQL Server 2008
3 13 (1.56%) SQL Server Integration Services
4 12 (1.44%) Amazon RDS
4 12 (1.44%) SQL Server 2005
4 12 (1.44%) SQL Server 2014
5 11 (1.32%) SQL Server Reporting Services
6 7 (0.84%) MySQL
6 7 (0.84%) SQL Server 2012
7 6 (0.72%) Relational Database
8 4 (0.48%) Oracle Database
8 4 (0.48%) Oracle Reports
8 4 (0.48%) RDBMS
8 4 (0.48%) SQL Server 2016
8 4 (0.48%) SQL Server Analysis Services
9 2 (0.24%) Blockchain
9 2 (0.24%) Data Warehouse
9 2 (0.24%) QlikView
10 1 (0.12%) Geospatial Data
10 1 (0.12%) NoSQL
Development Applications
1 14 (1.68%) Team Foundation Server
2 3 (0.36%) SQL Server Management Studio (SSMS)
2 3 (0.36%) Visual Studio
2 3 (0.36%) Visual Studio Team System
3 2 (0.24%) JIRA
4 1 (0.12%) MSI
4 1 (0.12%) Toad
General
1 113 (13.55%) Finance
2 46 (5.52%) Manufacturing
3 41 (4.92%) Marketing
3 41 (4.92%) Retail
4 37 (4.44%) Telecoms
5 22 (2.64%) Advertising
6 19 (2.28%) French Language
7 18 (2.16%) Law
8 17 (2.04%) Electronics
9 16 (1.92%) Legal
10 15 (1.80%) Front Office
11 12 (1.44%) Banking
12 10 (1.20%) German Language
13 8 (0.96%) Spanish Language
14 5 (0.60%) Back Office
14 5 (0.60%) Russian Language
15 4 (0.48%) Investment Banking
16 3 (0.36%) Games
16 3 (0.36%) Italian Language
17 2 (0.24%) Military
Libraries, Frameworks & Software Standards
1 20 (2.40%) Web Services
2 18 (2.16%) .NET
3 12 (1.44%) Flash
4 10 (1.20%) LDAP
5 9 (1.08%) WSH
6 5 (0.60%) HTML
6 5 (0.60%) J2EE
7 4 (0.48%) .NET Framework
8 3 (0.36%) ADSI
8 3 (0.36%) COM
8 3 (0.36%) XML
9 2 (0.24%) OAuth
9 2 (0.24%) OpenID
9 2 (0.24%) SAML
9 2 (0.24%) WAP
10 1 (0.12%) HTML5
10 1 (0.12%) jQuery
10 1 (0.12%) Oracle Fusion
10 1 (0.12%) Software Packaging
10 1 (0.12%) WebRTC
Miscellaneous
1 39 (4.68%) Self-Motivation
2 37 (4.44%) Data Centre
3 30 (3.60%) Driving Licence
4 28 (3.36%) Analytical Skills
5 19 (2.28%) iPad
6 18 (2.16%) Computer Science
6 18 (2.16%) Replication
7 17 (2.04%) Clustering
7 17 (2.04%) EMC VMAX
8 12 (1.44%) Management Information System
9 11 (1.32%) Enterprise Storage
9 11 (1.32%) Virtual Team
10 9 (1.08%) Video Conferencing
11 8 (0.96%) Derivative
12 7 (0.84%) PKI
13 5 (0.60%) Blackberry
13 5 (0.60%) Fat Client
13 5 (0.60%) Fintech
13 5 (0.60%) Thin Client
13 5 (0.60%) User Experience
Operating Systems
1 598 (71.70%) Windows
2 418 (50.12%) Windows Server
3 210 (25.18%) Windows Server 2012
4 198 (23.74%) Windows Server 2008
5 97 (11.63%) Windows 7
6 90 (10.79%) Windows 10
7 73 (8.75%) Linux
8 47 (5.64%) Windows Server 2003
9 36 (4.32%) Windows 8
10 32 (3.84%) Mac OS X
11 24 (2.88%) Windows XP
12 19 (2.28%) Apple iOS
13 14 (1.68%) Android
13 14 (1.68%) Unix
14 11 (1.32%) CentOS
14 11 (1.32%) Mac OS
15 5 (0.60%) AIX
15 5 (0.60%) Red Hat Enterprise Linux
15 5 (0.60%) Ubuntu
15 5 (0.60%) Windows 2000 Server
Processes & Methodologies
1 175 (20.98%) ITIL
2 94 (11.27%) Problem-Solving
3 59 (7.07%) Migration
4 54 (6.47%) Disaster Recovery
5 43 (5.16%) Project Management
6 40 (4.80%) Mentoring
6 40 (4.80%) Service Delivery
7 29 (3.48%) Cybersecurity
7 29 (3.48%) Time Management
8 25 (3.00%) Incident Management
9 22 (2.64%) Continuous Improvement
10 21 (2.52%) ERP
10 21 (2.52%) Patch Management
11 20 (2.40%) CRM
11 20 (2.40%) Problem Management
12 19 (2.28%) PRINCE2
13 18 (2.16%) Business Intelligence
14 17 (2.04%) Asset Management
14 17 (2.04%) Root Cause Analysis
14 17 (2.04%) Service Management
Programming Languages
1 161 (19.30%) SQL
2 89 (10.67%) PowerShell
3 17 (2.04%) VBScript
4 15 (1.80%) Java
5 14 (1.68%) C#
6 11 (1.32%) Bash Shell
6 11 (1.32%) C
7 8 (0.96%) Python
7 8 (0.96%) Shell Script
7 8 (0.96%) VB
8 6 (0.72%) T-SQL
9 5 (0.60%) JavaScript
9 5 (0.60%) Perl
10 4 (0.48%) VB.NET
11 3 (0.36%) C++
12 2 (0.24%) PL/SQL
13 1 (0.12%) Kotlin
13 1 (0.12%) PHP
13 1 (0.12%) Ruby
13 1 (0.12%) VB6
Qualifications
1 152 (18.23%) Microsoft Certification
2 94 (11.27%) MCSE
3 81 (9.71%) Cisco Certification
4 75 (8.99%) CCNA
5 66 (7.91%) MCSA
6 47 (5.64%) Degree
7 40 (4.80%) MCP
8 37 (4.44%) MCTS
8 37 (4.44%) VMware Certified Professional (VCP)
9 33 (3.96%) MCITP
10 29 (3.48%) CCNP
10 29 (3.48%) Security Cleared
11 25 (3.00%) DBS Check
11 25 (3.00%) SC Cleared
12 16 (1.92%) CCA
12 16 (1.92%) ITIL Certification
13 12 (1.44%) Citrix Certification
14 11 (1.32%) A+ Certification
15 10 (1.20%) Network+ Certification
16 9 (1.08%) Computer Science Degree
Quality Assurance & Compliance
1 71 (8.51%) SLA
2 29 (3.48%) ISO/IEC 27001
3 8 (0.96%) ISO 9001
4 7 (0.84%) COBIT
5 5 (0.60%) GDPR
5 5 (0.60%) PCI DSS
6 4 (0.48%) PMO
7 3 (0.36%) ISO 14001
7 3 (0.36%) ISO/IEC 20000
8 2 (0.24%) Data Quality
8 2 (0.24%) ISO 22301
9 1 (0.12%) ISO 9000
System Software
1 512 (61.39%) Active Directory
2 246 (29.50%) VMware Infrastructure
3 239 (28.66%) Hyper-V
4 70 (8.39%) XenApp
5 64 (7.67%) VMware ESXi
6 58 (6.95%) vSphere
7 36 (4.32%) XenDesktop
8 19 (2.28%) Terminal Services
9 14 (1.68%) Virtual Machines
10 12 (1.44%) XenServer
11 11 (1.32%) DFS Replication
12 4 (0.48%) BitLocker
12 4 (0.48%) Terminal Server
12 4 (0.48%) Virtual Servers
13 3 (0.36%) vCloud
14 2 (0.24%) Docker
14 2 (0.24%) Firmware
14 2 (0.24%) pfSense
14 2 (0.24%) Shibboleth
14 2 (0.24%) Virtual Desktop
Systems Management
1 116 (13.91%) SCCM
2 52 (6.24%) Backup Exec
3 36 (4.32%) WSUS
4 23 (2.76%) vCenter Server
5 18 (2.16%) SCOM
6 13 (1.56%) Microsoft Intune
7 10 (1.20%) Norton AntiVirus
8 9 (1.08%) Nagios
8 9 (1.08%) Symantec Enterprise Vault
9 8 (0.96%) HAProxy
9 8 (0.96%) Jamf Pro
10 7 (0.84%) Failover Clustering
10 7 (0.84%) HP Data Protector
11 5 (0.60%) McAfee ePO
12 4 (0.48%) FortiGate
12 4 (0.48%) HP SIM
12 4 (0.48%) Microsoft Data Protection Manager
13 3 (0.36%) Opsview
13 3 (0.36%) Symantec Endpoint Protection
13 3 (0.36%) XenMobile
Vendors
1 472 (56.59%) Microsoft
2 446 (53.48%) VMware
3 193 (23.14%) Cisco
4 168 (20.14%) Citrix
5 85 (10.19%) HP
6 63 (7.55%) Veeam
7 53 (6.35%) Apple
8 36 (4.32%) Dell
9 31 (3.72%) Symantec
10 30 (3.60%) NetApp
11 27 (3.24%) EMC
12 26 (3.12%) McAfee
13 24 (2.88%) SAP
14 23 (2.76%) IBM
15 21 (2.52%) Google
15 21 (2.52%) Juniper
16 20 (2.40%) Oracle
16 20 (2.40%) WatchGuard
17 18 (2.16%) CommVault
18 17 (2.04%) Sophos