3rd Line Support Jobs in England

Third Line Support
UK > England

The median Third Line Support salary in England is £40,000 per year according to job vacancies posted during the 6 months to 21 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
21 May 2024
Same period 2023 Same period 2022
Rank 470 694 785
Rank change year-on-year +224 +91 -245
Permanent jobs requiring a 3rd Line Support 412 225 390
As % of all permanent jobs advertised in England 0.48% 0.26% 0.28%
As % of the Job Titles category 0.50% 0.28% 0.30%
Number of salaries quoted 386 213 370
10th Percentile £31,250 £33,000 £31,250
25th Percentile £33,188 £35,750 £34,500
Median annual salary (50th Percentile) £40,000 £41,659 £42,500
Median % change year-on-year -3.98% -1.98% +6.25%
75th Percentile £45,000 £48,750 £50,000
90th Percentile £53,750 £57,250 £57,500
UK median annual salary £40,000 £42,000 £41,750
% change year-on-year -4.76% +0.60% +4.38%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 81,818 80,481 131,915
% of permanent jobs with a recognized job title 94.54% 91.52% 96.05%
Number of salaries quoted 60,842 51,232 75,335
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,250 £45,000 £43,000
Median annual salary (50th Percentile) £53,000 £60,800 £60,000
Median % change year-on-year -12.83% +1.33% +9.09%
75th Percentile £71,250 £82,000 £80,000
90th Percentile £90,000 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

3rd Line Support
Job Vacancy Trend in England

Job postings that featured 3rd Line Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 3rd Line Support in England

3rd Line Support
Salary Trend in England

3-month moving average salary quoted in jobs citing 3rd Line Support in England.

Salary trend for 3rd Line Support in England

3rd Line Support
Salary Histogram in England

Salary distribution for jobs citing 3rd Line Support in England over the 6 months to 21 May 2024.

Salary histogram for 3rd Line Support in England

3rd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the England region over the 6 months to 21 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +84 163 £37,500 -6.25% 13
North of England +52 74 £37,500 -11.76% 21
Midlands +39 66 £40,000 +8.11% 9
London +107 46 £57,250 +27.22% 7
West Midlands +40 46 £37,500 +0.67% 7
South West +17 37 £42,500 +17.24% 7
Yorkshire +80 33 £40,000 -11.11% 9
North East +16 27 £32,500 -5.11% 4
East of England +19 26 £42,500 +7.59% 1
East Midlands -3 20 £46,250 +26.71% 2
North West -11 14 £38,750 -8.82% 8
3rd Line Support
UK

3rd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 21 May 2024, 3rd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 3rd Line Support in the job title.

1 240 (58.25%) Windows
2 235 (57.04%) Microsoft
3 229 (55.58%) Microsoft 365
4 202 (49.03%) Azure
5 193 (46.84%) Active Directory
6 174 (42.23%) Firewall
7 161 (39.08%) VMware
8 151 (36.65%) Windows Server
9 133 (32.28%) VMware Infrastructure
10 129 (31.31%) Hyper-V
11 126 (30.58%) Microsoft Exchange
12 117 (28.40%) Social Skills
13 106 (25.73%) ITIL
14 98 (23.79%) SharePoint
15 90 (21.84%) Citrix
16 88 (21.36%) Microsoft Intune
17 82 (19.90%) DNS
18 81 (19.66%) SQL Server
19 77 (18.69%) SQL
20 73 (17.72%) Veeam
21 68 (16.50%) Cisco
22 65 (15.78%) Problem-Solving
23 64 (15.53%) Microsoft Certification
24 63 (15.29%) DHCP
25 61 (14.81%) WAN
26 60 (14.56%) SAN
27 57 (13.83%) Degree
28 49 (11.89%) LAN
29 48 (11.65%) PowerShell
29 48 (11.65%) Windows 10

3rd Line Support Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 126 (30.58%) Microsoft Exchange
2 98 (23.79%) SharePoint
3 11 (2.67%) IIS
4 6 (1.46%) Exchange Server 2000
4 6 (1.46%) Exchange Server 2010
5 5 (1.21%) Exchange Server 2007
6 4 (0.97%) Exchange Server 2013
7 2 (0.49%) WordPress
Applications
1 40 (9.71%) Microsoft Office
2 19 (4.61%) Microsoft Excel
3 1 (0.24%) MS Visio
Business Applications
1 7 (1.70%) Fidessa
2 1 (0.24%) Dynamics CRM
Cloud Services
1 229 (55.58%) Microsoft 365
2 202 (49.03%) Azure
3 46 (11.17%) Entra ID
4 26 (6.31%) OneDrive
5 20 (4.85%) AWS
6 19 (4.61%) IaaS
7 18 (4.37%) SaaS
8 13 (3.16%) PaaS
8 13 (3.16%) Power Platform
9 11 (2.67%) Azure Sentinel
10 10 (2.43%) Google Workspace
11 8 (1.94%) Mimecast
12 5 (1.21%) Azure Cosmos DB
12 5 (1.21%) Azure Monitor
12 5 (1.21%) Azure Stack
13 4 (0.97%) Nutanix
14 2 (0.49%) Amazon S3
14 2 (0.49%) GCP
14 2 (0.49%) OpenDNS
15 1 (0.24%) Azure Storage
Communications & Networking
1 174 (42.23%) Firewall
2 82 (19.90%) DNS
3 63 (15.29%) DHCP
4 61 (14.81%) WAN
5 60 (14.56%) SAN
6 49 (11.89%) LAN
7 47 (11.41%) VPN
8 43 (10.44%) TCP/IP
9 40 (9.71%) Wi-Fi
10 30 (7.28%) VLAN
11 28 (6.80%) Wireless
12 18 (4.37%) Remote Desktop
13 16 (3.88%) VoIP
14 15 (3.64%) SD-WAN
14 15 (3.64%) WLAN
15 12 (2.91%) FTP
15 12 (2.91%) IPsec
15 12 (2.91%) OSPF
16 11 (2.67%) HSRP
17 10 (2.43%) Cisco ISE
Database & Business Intelligence
1 81 (19.66%) SQL Server
2 31 (7.52%) Amazon RDS
3 2 (0.49%) MariaDB
3 2 (0.49%) MySQL
3 2 (0.49%) Power BI
4 1 (0.24%) SQL Server Integration Services
Development Applications
1 2 (0.49%) Hudson
1 2 (0.49%) JIRA
2 1 (0.24%) MSI
General
1 117 (28.40%) Social Skills
2 37 (8.98%) Analytical Skills
3 22 (5.34%) Finance
4 21 (5.10%) Law
5 20 (4.85%) Documentation Skills
6 19 (4.61%) Organisational Skills
7 14 (3.40%) Banking
8 11 (2.67%) Inclusion and Diversity
8 11 (2.67%) Telecoms
9 9 (2.18%) Games
10 6 (1.46%) Public Sector
11 4 (0.97%) Legal
11 4 (0.97%) Manufacturing
11 4 (0.97%) Pharmaceutical
12 3 (0.73%) Retail
13 1 (0.24%) Electronics
13 1 (0.24%) Marketing
13 1 (0.24%) Social Science
Libraries, Frameworks & Software Standards
1 9 (2.18%) 802.1X
2 7 (1.70%) FIX Protocol
3 2 (0.49%) LAMP
3 2 (0.49%) SAML
3 2 (0.49%) V-Ray
Miscellaneous
1 36 (8.74%) Driving Licence
2 31 (7.52%) Replication
3 24 (5.83%) Enterprise Storage
4 18 (4.37%) Self-Motivation
5 16 (3.88%) Client/Server
5 16 (3.88%) Management Information System
6 14 (3.40%) Clustering
7 8 (1.94%) Data Centre
8 7 (1.70%) Eurex
8 7 (1.70%) iPad
9 6 (1.46%) Security Operations Centre
10 5 (1.21%) Low-Code
11 4 (0.97%) Private Cloud
11 4 (0.97%) Video Conferencing
12 2 (0.49%) Hybrid Cloud
12 2 (0.49%) PKI
12 2 (0.49%) Team-Oriented Environment
13 1 (0.24%) Housing Association
13 1 (0.24%) Onboarding
13 1 (0.24%) Security Posture
Operating Systems
1 240 (58.25%) Windows
2 151 (36.65%) Windows Server
3 48 (11.65%) Windows 10
4 32 (7.77%) Linux
5 31 (7.52%) Windows Server 2016
6 20 (4.85%) Windows 7
6 20 (4.85%) Windows 8
7 18 (4.37%) Windows Server 2012
8 17 (4.13%) Windows Server 2019
9 9 (2.18%) Ubuntu
10 8 (1.94%) Mac OS
10 8 (1.94%) Unix
11 7 (1.70%) CentOS
11 7 (1.70%) Solaris
12 6 (1.46%) Windows Server 2008
13 5 (1.21%) Android
13 5 (1.21%) Apple iOS
13 5 (1.21%) Mac OS X
14 4 (0.97%) Windows XP
15 2 (0.49%) Debian
Processes & Methodologies
1 106 (25.73%) ITIL
2 65 (15.78%) Problem-Solving
3 46 (11.17%) Customer Service
4 42 (10.19%) Infrastructure Engineering
5 41 (9.95%) Incident Management
6 33 (8.01%) Cybersecurity
7 24 (5.83%) Migration
8 21 (5.10%) Mentoring
8 21 (5.10%) Remote Monitoring and Management
9 20 (4.85%) Service Management
10 19 (4.61%) Root Cause Analysis
11 16 (3.88%) Change Control
11 16 (3.88%) Change Management
11 16 (3.88%) Desktop Virtualisation
11 16 (3.88%) Project Management
12 15 (3.64%) Proactive Maintenance
12 15 (3.64%) Problem Management
12 15 (3.64%) Project Delivery
13 14 (3.40%) Multi-Factor Authentication
13 14 (3.40%) Process Improvement
Programming Languages
1 77 (18.69%) SQL
2 48 (11.65%) PowerShell
3 7 (1.70%) Bash
3 7 (1.70%) JavaScript
3 7 (1.70%) Perl
3 7 (1.70%) Python
3 7 (1.70%) Ruby
4 2 (0.49%) C#
5 1 (0.24%) PL/SQL
5 1 (0.24%) T-SQL
Qualifications
1 64 (15.53%) Microsoft Certification
2 57 (13.83%) Degree
3 45 (10.92%) Cisco Certification
4 31 (7.52%) Azure Certification
5 28 (6.80%) Security Cleared
6 27 (6.55%) MCSE
7 25 (6.07%) CCNP
8 24 (5.83%) CCNA
9 20 (4.85%) SC Cleared
10 11 (2.67%) MCSA
11 10 (2.43%) MCP
12 8 (1.94%) VMware Certified Professional (VCP)
13 7 (1.70%) DBS Check
13 7 (1.70%) ITIL Foundation Certificate
14 4 (0.97%) Network+ Certification
15 3 (0.73%) Computer Science Degree
16 2 (0.49%) CompTIA Security+
16 2 (0.49%) DV Cleared
16 2 (0.49%) ITIL Certification
17 1 (0.24%) CCENT
Quality Assurance & Compliance
1 7 (1.70%) SLA
2 5 (1.21%) QA
3 4 (0.97%) Cyber Essentials
3 4 (0.97%) GDPR
3 4 (0.97%) ISO/IEC 27001
4 2 (0.49%) NIST
4 2 (0.49%) PCI DSS
5 1 (0.24%) Cyber Essentials PLUS
5 1 (0.24%) GxP
System Software
1 193 (46.84%) Active Directory
2 133 (32.28%) VMware Infrastructure
3 129 (31.31%) Hyper-V
4 21 (5.10%) XenApp
5 20 (4.85%) VMware ESXi
6 19 (4.61%) XenDesktop
7 16 (3.88%) VirtualBox
8 15 (3.64%) vSphere
9 14 (3.40%) Terminal Services
9 14 (3.40%) Virtual Desktop
10 13 (3.16%) Virtual Machines
11 7 (1.70%) Firmware
12 4 (0.97%) Citrix Hypervisor
13 2 (0.49%) Docker
13 2 (0.49%) pfSense
13 2 (0.49%) Virtual Servers
14 1 (0.24%) DFS Replication
14 1 (0.24%) NFS
14 1 (0.24%) VMware Server
14 1 (0.24%) Xen
Systems Management
1 88 (21.36%) Microsoft Intune
2 32 (7.77%) SCCM
3 11 (2.67%) Microsoft Clustering
3 11 (2.67%) SCOM
4 7 (1.70%) NetBackup
5 6 (1.46%) Autotask
5 6 (1.46%) Jamf Pro
6 5 (1.21%) Active Directory Federation Services
6 5 (1.21%) Terraform
7 3 (0.73%) FortiGate
7 3 (0.73%) vCenter Server
7 3 (0.73%) ZENworks
8 2 (0.49%) Backup Exec
8 2 (0.49%) Dell DRAC
8 2 (0.49%) Microsoft Data Protection Manager
8 2 (0.49%) SCDPM
8 2 (0.49%) Single Sign-On
9 1 (0.24%) Failover Clustering
9 1 (0.24%) QRadar
9 1 (0.24%) vRealize
Vendors
1 235 (57.04%) Microsoft
2 161 (39.08%) VMware
3 90 (21.84%) Citrix
4 73 (17.72%) Veeam
5 68 (16.50%) Cisco
6 33 (8.01%) HP
7 25 (6.07%) Sophos
8 18 (4.37%) Datto
8 18 (4.37%) Dell
9 14 (3.40%) Juniper
9 14 (3.40%) WatchGuard
10 12 (2.91%) Draytek
10 12 (2.91%) Meraki
11 8 (1.94%) F5
11 8 (1.94%) SolarWinds
12 7 (1.70%) ION Trading
12 7 (1.70%) Oracle
12 7 (1.70%) Patsystems
12 7 (1.70%) Red Hat
12 7 (1.70%) Trayport