3rd Line Support Jobs in England

Third Line Support
UK > England

The median Third Line Support salary in England is £44,000 per year, according to job vacancies posted during the 6 months leading to 16 July 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
16 Jul 2025
Same period 2024 Same period 2023
Rank 479 502 657
Rank change year-on-year +23 +155 +181
Permanent jobs requiring a 3rd Line Support 227 377 203
As % of all permanent jobs advertised in England 0.43% 0.42% 0.27%
As % of the Job Titles category 0.48% 0.44% 0.29%
Number of salaries quoted 223 347 184
10th Percentile £36,250 £31,250 £32,500
25th Percentile £37,500 £34,000 £35,400
Median annual salary (50th Percentile) £44,000 £40,000 £40,000
Median % change year-on-year +10.00% - -5.88%
75th Percentile £50,250 £45,000 £48,750
90th Percentile £58,750 £53,000 £55,000
UK median annual salary £44,000 £40,000 £40,000
% change year-on-year +10.00% - -5.88%

All Permanent IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 47,366 84,988 69,006
% of permanent jobs with a recognized job title 90.24% 94.67% 91.60%
Number of salaries quoted 26,430 61,085 48,189
10th Percentile £28,000 £29,000 £32,500
25th Percentile £38,500 £38,750 £45,000
Median annual salary (50th Percentile) £55,000 £52,900 £60,000
Median % change year-on-year +3.97% -11.83% -
75th Percentile £73,750 £71,250 £81,250
90th Percentile £95,000 £90,000 £100,000
UK median annual salary £55,000 £52,500 £60,000
% change year-on-year +4.76% -12.50% -

3rd Line Support
Job Vacancy Trend in England

Job postings that featured 3rd Line Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 3rd Line Support in England

3rd Line Support
Salary Trend in England

3-month moving average salary quoted in jobs citing 3rd Line Support in England.

Salary trend for 3rd Line Support in England

3rd Line Support
Salary Histogram in England

Salary distribution for jobs citing 3rd Line Support in England over the 6 months to 16 July 2025.

Salary histogram for 3rd Line Support in England

3rd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the England region over the 6 months to 16 July 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East -9 55 £41,500 +7.79% 18
Midlands +66 49 £38,500 -3.75% 9
London +117 43 £51,500 +5.64% 12
West Midlands +61 29 £37,500 - 6
North of England +5 28 £42,500 +19.72% 15
South West +81 27 £46,000 +5.14% 6
East of England +42 24 £47,500 +11.76% 6
East Midlands +43 20 £44,250 -4.32% 3
North West +11 16 £40,000 +14.29% 7
Yorkshire +26 11 £47,500 +18.75% 8
North East +14 1 £40,000 +23.08%
3rd Line Support
UK

3rd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 16 July 2025, 3rd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 3rd Line Support in the job title.

1 165 (72.69%) Windows
2 155 (68.28%) Microsoft
3 144 (63.44%) Azure
4 134 (59.03%) Microsoft 365
5 126 (55.51%) Windows Server
6 116 (51.10%) Active Directory
7 108 (47.58%) Firewall
8 97 (42.73%) Social Skills
9 85 (37.44%) Microsoft Exchange
10 78 (34.36%) PowerShell
11 71 (31.28%) VMware
12 69 (30.40%) DNS
13 67 (29.52%) Microsoft Intune
14 66 (29.07%) ITIL
15 65 (28.63%) Hyper-V
16 61 (26.87%) VMware Infrastructure
17 58 (25.55%) DHCP
17 58 (25.55%) Problem-Solving
18 53 (23.35%) WAN
19 48 (21.15%) LAN
19 48 (21.15%) Cisco
20 41 (18.06%) VLAN
21 39 (17.18%) AWS
21 39 (17.18%) Windows Server 2019
22 34 (14.98%) VoIP
23 30 (13.22%) SharePoint
24 28 (12.33%) SAN
25 27 (11.89%) IIS
25 27 (11.89%) SQL
25 27 (11.89%) TCP/IP

3rd Line Support Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 85 (37.44%) Microsoft Exchange
2 30 (13.22%) SharePoint
3 27 (11.89%) IIS
4 12 (5.29%) Exchange Server 2013
5 1 (0.44%) Office Communications Server
5 1 (0.44%) SharePoint 2010
5 1 (0.44%) Skype for Business
Applications
1 16 (7.05%) Microsoft Office
Business Applications
1 1 (0.44%) Elite 3E
Cloud Services
1 144 (63.44%) Azure
2 134 (59.03%) Microsoft 365
3 39 (17.18%) AWS
4 24 (10.57%) Entra ID
5 10 (4.41%) Azure Storage
6 9 (3.96%) Azure DevOps
6 9 (3.96%) Azure Monitor
6 9 (3.96%) GCP
7 8 (3.52%) OneDrive
7 8 (3.52%) SaaS
8 7 (3.08%) IaaS
8 7 (3.08%) PaaS
9 5 (2.20%) Azure App Service
9 5 (2.20%) Azure Sentinel
10 4 (1.76%) Azure Table
10 4 (1.76%) Power Automate
11 3 (1.32%) Nutanix
11 3 (1.32%) Power Platform
11 3 (1.32%) PowerApps
12 2 (0.88%) Mimecast
Communications & Networking
1 108 (47.58%) Firewall
2 69 (30.40%) DNS
3 58 (25.55%) DHCP
4 53 (23.35%) WAN
5 48 (21.15%) LAN
6 41 (18.06%) VLAN
7 34 (14.98%) VoIP
8 28 (12.33%) SAN
9 27 (11.89%) TCP/IP
10 26 (11.45%) Internet
11 23 (10.13%) VPN
12 22 (9.69%) Wi-Fi
13 13 (5.73%) Remote Desktop
14 12 (5.29%) Wireless
15 11 (4.85%) SD-WAN
16 10 (4.41%) ADSL
17 9 (3.96%) Kerberos
18 6 (2.64%) Network Security
18 6 (2.64%) Wireless Security
19 5 (2.20%) iSCSI
Database & Business Intelligence
1 12 (5.29%) Amazon RDS
1 12 (5.29%) SQL Server
2 1 (0.44%) Azure SQL Database
General
1 97 (42.73%) Social Skills
2 16 (7.05%) Analytical Skills
3 14 (6.17%) Manufacturing
4 10 (4.41%) Law
5 9 (3.96%) Telecoms
6 8 (3.52%) Aerospace
6 8 (3.52%) Automotive
7 7 (3.08%) Billing
8 6 (2.64%) Documentation Skills
9 5 (2.20%) Electronics
9 5 (2.20%) Finance
10 3 (1.32%) Marketing
10 3 (1.32%) Retail
11 2 (0.88%) Banking
11 2 (0.88%) Games
11 2 (0.88%) Inclusion and Diversity
11 2 (0.88%) Legal
11 2 (0.88%) Public Sector
12 1 (0.44%) Advertising
12 1 (0.44%) Police
Libraries, Frameworks & Software Standards
1 9 (3.96%) LDAP
2 4 (1.76%) FreeSWITCH
2 4 (1.76%) Node.js
3 2 (0.88%) SAML
Miscellaneous
1 12 (5.29%) Hybrid Cloud
1 12 (5.29%) Replication
2 10 (4.41%) Driving Licence
2 10 (4.41%) Onboarding
2 10 (4.41%) PKI
3 9 (3.96%) Self-Motivation
4 7 (3.08%) Video Conferencing
5 6 (2.64%) Management Information System
6 4 (1.76%) iPhone
7 3 (1.32%) Clustering
7 3 (1.32%) FMCG
7 3 (1.32%) IoT
7 3 (1.32%) Operational Technology
7 3 (1.32%) Renewable Energy
8 2 (0.88%) Data Centre
9 1 (0.44%) AS400
9 1 (0.44%) Smartphone
9 1 (0.44%) Team-Oriented Environment
Operating Systems
1 165 (72.69%) Windows
2 126 (55.51%) Windows Server
3 39 (17.18%) Windows Server 2019
4 26 (11.45%) Linux
4 26 (11.45%) Windows Server 2016
5 24 (10.57%) Windows 10
6 7 (3.08%) VMS
7 6 (2.64%) Android
8 3 (1.32%) Mac OS
9 2 (0.88%) Apple iOS
10 1 (0.44%) Mac OS X
10 1 (0.44%) Windows 7
10 1 (0.44%) Windows Server 2012
Processes & Methodologies
1 66 (29.07%) ITIL
2 58 (25.55%) Problem-Solving
3 27 (11.89%) Cybersecurity
4 26 (11.45%) Continuous Improvement
4 26 (11.45%) Mentoring
5 25 (11.01%) Customer Service
5 25 (11.01%) Migration
6 21 (9.25%) Change Management
6 21 (9.25%) Task Automation
7 17 (7.49%) Server Building
8 16 (7.05%) Disaster Recovery
8 16 (7.05%) Patch Management
9 15 (6.61%) Infrastructure Engineering
9 15 (6.61%) Proactive Monitoring
10 14 (6.17%) Business Continuity
10 14 (6.17%) Infrastructure Management
11 13 (5.73%) Information Security
12 12 (5.29%) Project Delivery
13 11 (4.85%) Cost Optimisation
13 11 (4.85%) Storage Management
Programming Languages
1 78 (34.36%) PowerShell
2 27 (11.89%) SQL
3 9 (3.96%) C#
3 9 (3.96%) VB
Qualifications
1 15 (6.61%) Cisco Certification
2 14 (6.17%) Microsoft Certification
2 14 (6.17%) Security Cleared
3 13 (5.73%) Degree
4 8 (3.52%) A+ Certification
4 8 (3.52%) CCNP
4 8 (3.52%) Computer Science Degree
5 7 (3.08%) CCNA
6 6 (2.64%) Network+ Certification
6 6 (2.64%) SC Cleared
7 5 (2.20%) Azure Certification
7 5 (2.20%) DBS Check
8 4 (1.76%) CCIE
9 3 (1.32%) ITIL Foundation Certificate
10 2 (0.88%) CISM
10 2 (0.88%) CISSP
10 2 (0.88%) Master's Degree
11 1 (0.44%) ACMT
11 1 (0.44%) DV Cleared
11 1 (0.44%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 19 (8.37%) Cyber Essentials
2 12 (5.29%) ISO/IEC 27001
3 11 (4.85%) Cyber Essentials PLUS
4 10 (4.41%) SLA
System Software
1 116 (51.10%) Active Directory
2 65 (28.63%) Hyper-V
3 61 (26.87%) VMware Infrastructure
4 11 (4.85%) Terminal Services
5 10 (4.41%) XenApp
6 6 (2.64%) vSphere
7 3 (1.32%) Firmware
7 3 (1.32%) VMware ESXi
8 2 (0.88%) Microsoft Virtual Server
8 2 (0.88%) Virtual Servers
9 1 (0.44%) Docker
9 1 (0.44%) ISA Server
9 1 (0.44%) Virtual Desktop
9 1 (0.44%) Virtual Machines
Systems Management
1 67 (29.52%) Microsoft Intune
2 21 (9.25%) SCCM
3 15 (6.61%) Backup Exec
4 10 (4.41%) Autotask
5 9 (3.96%) Terraform
5 9 (3.96%) WSUS
6 2 (0.88%) Grafana
6 2 (0.88%) Prometheus
6 2 (0.88%) vCenter Server
7 1 (0.44%) Active Directory Federation Services
7 1 (0.44%) Ansible
7 1 (0.44%) FortiGate
7 1 (0.44%) Kubernetes
7 1 (0.44%) Microsoft Clustering
7 1 (0.44%) NetBackup
7 1 (0.44%) Puppet
7 1 (0.44%) WhatsUp Gold
Vendors
1 155 (68.28%) Microsoft
2 71 (31.28%) VMware
3 48 (21.15%) Cisco
4 26 (11.45%) Meraki
5 24 (10.57%) Citrix
6 23 (10.13%) Veeam
7 18 (7.93%) HP
8 14 (6.17%) Aruba
8 14 (6.17%) SonicWALL
9 11 (4.85%) arcserve
10 10 (4.41%) CheckPoint
10 10 (4.41%) Fortinet
10 10 (4.41%) Google
11 9 (3.96%) Datto
12 7 (3.08%) Dell
12 7 (3.08%) NetApp
13 6 (2.64%) Sage
13 6 (2.64%) Sophos
14 5 (2.20%) Apple
14 5 (2.20%) Ubiquiti