Period
to 24 November 2017

The median annual salary for a Service Desk Analyst was £26,000 in advertised job vacancies in West Sussex during the 6 months to 24 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
South East > West Sussex
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 107 118 139
Rank change year-on-year +11 +21 -12
Permanent jobs requiring a Service Desk Analyst 43 37 35
As % of all permanent IT jobs advertised in West Sussex 2.04% 1.52% 1.31%
As % of the Job Titles category 2.12% 1.58% 1.34%
Number of salaries quoted 41 37 32
West Sussex median annual salary £26,000 £22,500 £21,750
Median salary % change year-on-year +15.56% +3.45% +14.47%
10th Percentile £21,250 £19,000 £16,250
90th Percentile £32,000 £29,000 £24,500
South East median annual salary £22,500 £22,500 £22,500

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in West Sussex. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Sussex
Permanent vacancies in West Sussex with a recognized job title 2024 2344 2612
% of permanent IT jobs with a recognized job title 96.02% 96.26% 98.12%
Number of salaries quoted 1789 2137 2294
West Sussex median annual salary £45,000 £45,000 £42,500
Median salary % change year-on-year - +5.88% +6.25%
10th Percentile £26,250 £25,000 £25,000
90th Percentile £62,250 £62,500 £58,750
South East median annual salary £45,000 £45,000 £44,000
% change year-on-year - +2.27% +3.53%

Service Desk Analyst
Job Vacancy Trend in West Sussex

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in West Sussex.

Job vacancy trend for Service Desk Analyst in West Sussex

Service Desk Analyst
Salary Trend in West Sussex

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in West Sussex.

Salary trend for Service Desk Analyst in West Sussex

Service Desk Analyst
Job Locations in West Sussex

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the West Sussex region over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Crawley +27 17 £30,000 +7.14% 1
Gatwick +22 6 £23,500 +16.05%
Burgess Hill -5 6 £32,000 +39.13%
Haywards Heath - 5 £22,500 -
Horsham -32 3 £22,000 +10.00%
Service Desk Analyst
South East

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in West Sussex

For the 6 months to 24 November 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Sussex region featuring Service Desk Analyst in the job title.

1 38 (88.37%) Active Directory
2 33 (76.74%) Windows
3 25 (58.14%) Microsoft
4 22 (51.16%) ITIL
5 16 (37.21%) Office 365
6 13 (30.23%) Windows Server 2012
6 13 (30.23%) MS Exchange
7 10 (23.26%) CRM
7 10 (23.26%) SharePoint
7 10 (23.26%) Citrix
7 10 (23.26%) A+ Certification
7 10 (23.26%) Dynamics CRM
8 6 (13.95%) Retail
8 6 (13.95%) Hyper-V
8 6 (13.95%) ISO/IEC 27001
8 6 (13.95%) BS25999
8 6 (13.95%) ISO/IEC 20000
8 6 (13.95%) AirWatch
8 6 (13.95%) Driving Licence
8 6 (13.95%) Firewall
8 6 (13.95%) Windows Server
9 5 (11.63%) Remote Desktop
9 5 (11.63%) Service Management
9 5 (11.63%) VMware
9 5 (11.63%) NetApp
9 5 (11.63%) Dell
9 5 (11.63%) DNS
9 5 (11.63%) DHCP
9 5 (11.63%) Microsoft Office
9 5 (11.63%) Enterprise Storage

Service Desk Analyst Skill Set
Co-occurring IT Skills in West Sussex by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (30.23%) MS Exchange
2 10 (23.26%) SharePoint
3 5 (11.63%) Exchange Server 2010
Applications
1 5 (11.63%) Microsoft Office
Business Applications
1 10 (23.26%) Dynamics CRM
Cloud Services
1 16 (37.21%) Office 365
Communications & Networking
1 6 (13.95%) Firewall
2 5 (11.63%) DHCP
2 5 (11.63%) DNS
2 5 (11.63%) IP Telephony
2 5 (11.63%) Remote Desktop
3 3 (6.98%) Extranet
4 1 (2.33%) VLAN
4 1 (2.33%) VPN
General
1 6 (13.95%) Retail
2 1 (2.33%) Back Office
Miscellaneous
1 6 (13.95%) Driving Licence
2 5 (11.63%) Enterprise Storage
3 3 (6.98%) Analytical Skills
Operating Systems
1 33 (76.74%) Windows
2 13 (30.23%) Windows Server 2012
3 6 (13.95%) Windows Server
4 3 (6.98%) Windows 10
4 3 (6.98%) Windows XP
5 1 (2.33%) Windows 7
Processes & Methodologies
1 22 (51.16%) ITIL
2 10 (23.26%) CRM
3 5 (11.63%) Incident Management
3 5 (11.63%) Service Management
4 4 (9.30%) Coaching
4 4 (9.30%) Mentoring
5 3 (6.98%) ITIL V3
5 3 (6.98%) SEO
5 3 (6.98%) Stakeholder Engagement
5 3 (6.98%) Validation
Programming Languages
1 1 (2.33%) PowerShell
Qualifications
1 10 (23.26%) A+ Certification
2 3 (6.98%) MCSA
2 3 (6.98%) Microsoft Certification
Quality Assurance & Compliance
1 6 (13.95%) BS25999
1 6 (13.95%) ISO/IEC 20000
1 6 (13.95%) ISO/IEC 27001
System Software
1 38 (88.37%) Active Directory
2 6 (13.95%) Hyper-V
3 5 (11.63%) VMware Infrastructure
Systems Management
1 6 (13.95%) AirWatch
2 2 (4.65%) SCCM
Vendors
1 25 (58.14%) Microsoft
2 10 (23.26%) Citrix
3 5 (11.63%) Dell
3 5 (11.63%) EqualLogic
3 5 (11.63%) NetApp
3 5 (11.63%) VMware
4 2 (4.65%) IBM