Period
to 28 November 2021

The following table provides summary statistics for permanent job vacancies advertised in West Sussex with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 28 November 2021 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
South East > West Sussex
6 months to
28 Nov 2021
Same period 2020 Same period 2019
Rank 66 94 126
Rank change year-on-year +28 +32 -6
Permanent jobs citing ITSM 39 13 24
As % of all permanent jobs advertised in West Sussex 3.11% 1.33% 1.03%
As % of the Processes & Methodologies category 3.32% 1.41% 1.15%
Number of salaries quoted 31 13 19
10th Percentile £45,000 " £25,750
25th Percentile £51,250 £26,750 £27,250
Median annual salary (50th Percentile) £56,500 £47,500 £52,000
Median % change year-on-year +18.95% -8.65% +9.47%
75th Percentile £61,125 £57,500 £58,125
90th Percentile £63,750 £66,000 £92,250
South East median annual salary £52,500 £50,000 £44,296
% change year-on-year +5.00% +12.88% -1.56%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in West Sussex with a requirement for process or methodology skills.

All Process and Methodology Skills
West Sussex
Permanent vacancies with a requirement for process or methodology skills 1,176 922 2,092
As % of all permanent IT jobs advertised in West Sussex 93.71% 94.56% 89.71%
Number of salaries quoted 762 683 1,694
10th Percentile £35,000 £32,500 £27,500
25th Percentile £41,250 £45,750 £38,000
Median annual salary (50th Percentile) £50,000 £60,000 £47,500
Median % change year-on-year -16.67% +26.32% -5.00%
75th Percentile £65,000 £67,500 £60,000
90th Percentile £80,000 £75,000 £70,000
South East median annual salary £52,500 £50,500 £50,000
% change year-on-year +3.96% +1.00% +5.26%

ITSM
Job Vacancy Trend in West Sussex

Job postings citing ITSM as a proportion of all IT jobs advertised in West Sussex.

Job vacancy trend for ITSM in West Sussex

ITSM
Salary Trend in West Sussex

3-month moving average salary quoted in jobs citing ITSM in West Sussex.

Salary trend for ITSM in West Sussex

ITSM
Salary Histogram in West Sussex

Salary distribution for jobs citing ITSM in West Sussex over the 6 months to 28 November 2021.

Salary histogram for ITSM in West Sussex

ITSM
Job Locations in West Sussex

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the West Sussex region over the 6 months to 28 November 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Worthing +15 20 £56,500 +0.44% 2
Horsham +11 7 £55,000 -
Burgess Hill - 5 - -
Crawley +7 2 £45,000 +57.89%
Littlehampton - 2 £52,500 -
East Grinstead - 1 - -
Haywards Heath - 1 £44,000 -
ITSM
South East

For the 6 months to 28 November 2021, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Sussex region with a requirement for ITSM.

1 37 (94.87%) Service Management
2 30 (76.92%) ITIL
3 22 (56.41%) Service Delivery
3 22 (56.41%) Social Skills
4 19 (48.72%) Project Delivery
5 16 (41.03%) Continuous Improvement
6 14 (35.90%) Change Management
7 11 (28.21%) Microsoft
7 11 (28.21%) Agile Software Development
8 10 (25.64%) Problem Management
8 10 (25.64%) Finance
8 10 (25.64%) Configuration Management
8 10 (25.64%) Transition Management
8 10 (25.64%) People Management
8 10 (25.64%) Performance Management
9 9 (23.08%) Time Management
9 9 (23.08%) Strategic Roadmap
9 9 (23.08%) IT Strategy
9 9 (23.08%) Service Delivery Management
9 9 (23.08%) Programme Governance
9 9 (23.08%) Project Management
9 9 (23.08%) Programme Management
10 8 (20.51%) Windows
11 7 (17.95%) Active Directory
11 7 (17.95%) QA
11 7 (17.95%) Windows 10
12 5 (12.82%) Process Management
12 5 (12.82%) Google
12 5 (12.82%) Smartphone
12 5 (12.82%) Incident Management

ITSM
Co-occurring IT Skills in West Sussex by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (2.56%) ThingWorx
Applications
1 4 (10.26%) Microsoft Office
Business Applications
1 1 (2.56%) PeopleSoft HCM
1 1 (2.56%) SAP HR
1 1 (2.56%) SAP IS-U
Cloud Services
1 5 (12.82%) Google Workspace
2 2 (5.13%) Microsoft 365
3 1 (2.56%) IaaS
3 1 (2.56%) PaaS
3 1 (2.56%) SuccessFactors
Development Applications
1 2 (5.13%) JIRA
General
1 22 (56.41%) Social Skills
2 10 (25.64%) Finance
3 4 (10.26%) Telecoms
4 3 (7.69%) Analytical Skills
4 3 (7.69%) Inclusion and Diversity
5 2 (5.13%) Retail
Job Titles
1 9 (23.08%) Analyst
2 6 (15.38%) Service Transition Manager
2 6 (15.38%) Transition Manager
3 5 (12.82%) Applications Specialist
3 5 (12.82%) Head of Delivery
3 5 (12.82%) Head of Service Delivery
3 5 (12.82%) Service Transition Leader
3 5 (12.82%) Support Analyst
3 5 (12.82%) Technical Analyst
3 5 (12.82%) Technical Support
3 5 (12.82%) Technical Support Analyst
4 4 (10.26%) Applications Support
4 4 (10.26%) Applications Support Specialist
4 4 (10.26%) Incident Manager
4 4 (10.26%) IT Manager
4 4 (10.26%) Operations Analyst
4 4 (10.26%) Problem Manager
4 4 (10.26%) Service Analyst
4 4 (10.26%) Service Manager
4 4 (10.26%) Support Specialist
Miscellaneous
1 5 (12.82%) Management Information System
1 5 (12.82%) Smartphone
2 4 (10.26%) CMDB
3 2 (5.13%) EPoS
4 1 (2.56%) Driving Licence
4 1 (2.56%) Industrial Internet of Things
4 1 (2.56%) SCADA
4 1 (2.56%) Self-Motivation
Operating Systems
1 8 (20.51%) Windows
2 7 (17.95%) Windows 10
3 2 (5.13%) Windows 7
Processes & Methodologies
1 37 (94.87%) Service Management
2 30 (76.92%) ITIL
3 22 (56.41%) Service Delivery
4 19 (48.72%) Project Delivery
5 16 (41.03%) Continuous Improvement
6 14 (35.90%) Change Management
7 11 (28.21%) Agile Software Development
8 10 (25.64%) Configuration Management
8 10 (25.64%) People Management
8 10 (25.64%) Performance Management
8 10 (25.64%) Problem Management
8 10 (25.64%) Transition Management
9 9 (23.08%) IT Strategy
9 9 (23.08%) Programme Governance
9 9 (23.08%) Programme Management
9 9 (23.08%) Project Management
9 9 (23.08%) Service Delivery Management
9 9 (23.08%) Strategic Roadmap
9 9 (23.08%) Time Management
10 5 (12.82%) Incident Management
Programming Languages
1 5 (12.82%) SQL
Qualifications
1 5 (12.82%) ITIL Certification
2 4 (10.26%) Degree
3 3 (7.69%) CISA
3 3 (7.69%) CISM
3 3 (7.69%) CISSP
3 3 (7.69%) CRISC
4 1 (2.56%) Numerate Degree
Quality Assurance & Compliance
1 7 (17.95%) QA
2 5 (12.82%) Cyber Essentials
3 3 (7.69%) ITGC
3 3 (7.69%) SLA
4 1 (2.56%) GDPR
4 1 (2.56%) PCI DSS
System Software
1 7 (17.95%) Active Directory
Systems Management
1 3 (7.69%) SCCM
Vendors
1 11 (28.21%) Microsoft
2 5 (12.82%) Google
2 5 (12.82%) SAP
3 4 (10.26%) Workday
4 2 (5.13%) ServiceNow
5 1 (2.56%) Oracle
5 1 (2.56%) PeopleSoft
5 1 (2.56%) PTC