2nd Line Support Jobs in West Yorkshire

Second Line Support
Yorkshire > West Yorkshire

The median Second Line Support salary in West Yorkshire is £30,500 per year according to job vacancies posted during the 6 months to 23 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
23 Apr 2024
Same period 2023 Same period 2022
Rank 130 211 187
Rank change year-on-year +81 -24 -36
Permanent jobs requiring a 2nd Line Support 27 32 29
As % of all permanent jobs advertised in West Yorkshire 0.89% 0.61% 0.62%
As % of the Job Titles category 0.93% 0.65% 0.64%
Number of salaries quoted 27 31 29
10th Percentile £26,050 £25,196 -
25th Percentile £27,760 £26,250 £25,000
Median annual salary (50th Percentile) £30,500 £30,000 £26,500
Median % change year-on-year +1.67% +13.21% +1.92%
75th Percentile £33,750 £34,029 £28,750
90th Percentile £34,850 £38,750 £32,750
Yorkshire median annual salary £31,125 £28,500 £27,500
% change year-on-year +9.21% +3.64% +7.84%

All Permanent IT Job Vacancies
West Yorkshire

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in West Yorkshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in West Yorkshire with a recognized job title 2,896 4,916 4,534
% of permanent jobs with a recognized job title 95.96% 93.32% 97.07%
Number of salaries quoted 2,115 2,384 3,193
10th Percentile £28,000 £31,250 £30,000
25th Percentile £37,500 £40,000 £38,750
Median annual salary (50th Percentile) £50,000 £55,000 £52,500
Median % change year-on-year -9.09% +4.76% +6.06%
75th Percentile £68,750 £72,922 £67,500
90th Percentile £83,750 £86,250 £81,850
Yorkshire median annual salary £49,000 £54,882 £50,000
% change year-on-year -10.72% +9.76% +5.26%

2nd Line Support
Job Vacancy Trend in West Yorkshire

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in West Yorkshire.

Job vacancy trend for 2nd Line Support in West Yorkshire

2nd Line Support
Salary Trend in West Yorkshire

3-month moving average salary quoted in jobs citing 2nd Line Support in West Yorkshire.

Salary trend for 2nd Line Support in West Yorkshire

2nd Line Support
Salary Histogram in West Yorkshire

Salary distribution for jobs citing 2nd Line Support in West Yorkshire over the 6 months to 23 April 2024.

Salary histogram for 2nd Line Support in West Yorkshire

2nd Line Support
Job Locations in West Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the West Yorkshire region over the 6 months to 23 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Leeds +40 14 £32,500 - 1
Bradford +31 8 £28,563 -4.79%
Huddersfield +26 1 £26,500 -
Ilkley -3 1 £27,000 -1.82% 1
Keighley - 1 £42,500 -
2nd Line Support
Yorkshire

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in West Yorkshire

For the 6 months to 23 April 2024, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Yorkshire region featuring 2nd Line Support in the job title.

1 19 (70.37%) Active Directory
2 17 (62.96%) Microsoft
3 16 (59.26%) Microsoft 365
4 15 (55.56%) Social Skills
5 13 (48.15%) Windows
6 11 (40.74%) Customer Service
7 9 (33.33%) Windows Server
7 9 (33.33%) Azure
8 8 (29.63%) Firewall
9 6 (22.22%) VMware ESXi
9 6 (22.22%) Hyper-V
9 6 (22.22%) DNS
9 6 (22.22%) Microsoft Exchange
10 5 (18.52%) SQL Server
10 5 (18.52%) Mac OS
11 4 (14.81%) Wi-Fi
11 4 (14.81%) Unix
11 4 (14.81%) VoIP
11 4 (14.81%) DHCP
11 4 (14.81%) VPN
11 4 (14.81%) Case Management
11 4 (14.81%) Preventative Maintenance
11 4 (14.81%) Public Sector
11 4 (14.81%) Windows Server 2016
11 4 (14.81%) Windows Server 2019
11 4 (14.81%) Web Filtering
11 4 (14.81%) Kalman Filter
11 4 (14.81%) Line Management
12 3 (11.11%) Windows 10
12 3 (11.11%) Problem-Solving

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in West Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (22.22%) Microsoft Exchange
Applications
1 3 (11.11%) Microsoft Office
Cloud Services
1 16 (59.26%) Microsoft 365
2 9 (33.33%) Azure
3 3 (11.11%) AWS
4 2 (7.41%) Entra ID
4 2 (7.41%) GCP
4 2 (7.41%) SaaS
Communications & Networking
1 8 (29.63%) Firewall
2 6 (22.22%) DNS
3 4 (14.81%) DHCP
3 4 (14.81%) VoIP
3 4 (14.81%) VPN
3 4 (14.81%) Wi-Fi
4 3 (11.11%) NAS
4 3 (11.11%) SAN
5 2 (7.41%) Internet
6 1 (3.70%) Intranet
Database & Business Intelligence
1 5 (18.52%) SQL Server
General
1 15 (55.56%) Social Skills
2 4 (14.81%) Public Sector
3 2 (7.41%) Finance
3 2 (7.41%) Law
3 2 (7.41%) Legal
Miscellaneous
1 2 (7.41%) Driving Licence
1 2 (7.41%) Public Cloud
2 1 (3.70%) Blackberry
2 1 (3.70%) iPhone
2 1 (3.70%) New Media
Operating Systems
1 13 (48.15%) Windows
2 9 (33.33%) Windows Server
3 5 (18.52%) Mac OS
4 4 (14.81%) Unix
4 4 (14.81%) Windows Server 2016
4 4 (14.81%) Windows Server 2019
5 3 (11.11%) Windows 10
6 2 (7.41%) Linux
7 1 (3.70%) Apple iOS
Processes & Methodologies
1 11 (40.74%) Customer Service
2 4 (14.81%) Case Management
2 4 (14.81%) Kalman Filter
2 4 (14.81%) Line Management
2 4 (14.81%) Preventative Maintenance
2 4 (14.81%) Web Filtering
3 3 (11.11%) ITSM
3 3 (11.11%) Problem-Solving
4 2 (7.41%) Active Listening
4 2 (7.41%) Continuous Improvement
4 2 (7.41%) Data Management
4 2 (7.41%) Data Migration
4 2 (7.41%) Migration
4 2 (7.41%) Technical Leadership
4 2 (7.41%) Trend Analysis
5 1 (3.70%) Asset Management
5 1 (3.70%) Customer Experience
5 1 (3.70%) ITIL
5 1 (3.70%) Service Delivery
5 1 (3.70%) Service Management
Programming Languages
1 2 (7.41%) SQL
2 1 (3.70%) PowerShell
Qualifications
1 2 (7.41%) Microsoft Certification
2 1 (3.70%) Degree
2 1 (3.70%) MCP
2 1 (3.70%) MCSE
Quality Assurance & Compliance
1 1 (3.70%) SLA
System Software
1 19 (70.37%) Active Directory
2 6 (22.22%) Hyper-V
2 6 (22.22%) VMware ESXi
3 2 (7.41%) Virtual Machines
4 1 (3.70%) VMware Infrastructure
Systems Management
1 2 (7.41%) Microsoft Intune
2 1 (3.70%) Autotask
2 1 (3.70%) FortiGate
Vendors
1 17 (62.96%) Microsoft
2 3 (11.11%) Citrix
2 3 (11.11%) VMware
3 1 (3.70%) Cisco
3 1 (3.70%) ConnectWise
3 1 (3.70%) Datto
3 1 (3.70%) ESET
3 1 (3.70%) Kaseya
3 1 (3.70%) Sophos