Customer Service Jobs in Yorkshire

Customer Service
England > Yorkshire

The following table provides summary statistics for permanent job vacancies advertised in Yorkshire with a requirement for Customer Service skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Service over the 6 months to 20 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
20 May 2024
Same period 2023 Same period 2022
Rank 26 66 35
Rank change year-on-year +40 -31 +39
Permanent jobs citing Customer Service 439 358 514
As % of all permanent jobs advertised in Yorkshire 7.51% 4.53% 7.04%
As % of the Processes & Methodologies category 9.05% 4.62% 7.54%
Number of salaries quoted 350 182 352
10th Percentile £23,225 £24,163 £22,000
25th Percentile £25,500 £26,250 £25,938
Median annual salary (50th Percentile) £30,500 £32,500 £37,500
Median % change year-on-year -6.15% -13.33% +25.00%
75th Percentile £46,000 £47,500 £55,000
90th Percentile £62,500 £61,835 £66,250
England median annual salary £32,000 £35,000 £37,500
% change year-on-year -8.57% -6.67% -

All Process and Methodology Skills
Yorkshire

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Yorkshire with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 4,853 7,753 6,817
As % of all permanent jobs advertised in Yorkshire 82.97% 98.03% 93.41%
Number of salaries quoted 3,726 3,441 4,470
10th Percentile £27,500 £31,250 £30,000
25th Percentile £36,250 £40,000 £38,750
Median annual salary (50th Percentile) £50,000 £55,000 £50,173
Median % change year-on-year -9.09% +9.62% +5.63%
75th Percentile £65,000 £70,000 £66,250
90th Percentile £80,000 £82,548 £80,000
England median annual salary £55,000 £62,500 £60,000
% change year-on-year -12.00% +4.17% +9.09%

Customer Service
Job Vacancy Trend in Yorkshire

Job postings citing Customer Service as a proportion of all IT jobs advertised in Yorkshire.

Job vacancy trend for Customer Service in Yorkshire

Customer Service
Salary Trend in Yorkshire

3-month moving average salary quoted in jobs citing Customer Service in Yorkshire.

Salary trend for Customer Service in Yorkshire

Customer Service
Salary Histogram in Yorkshire

Salary distribution for jobs citing Customer Service in Yorkshire over the 6 months to 20 May 2024.

Salary histogram for Customer Service in Yorkshire

Customer Service
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the Yorkshire region over the 6 months to 20 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Yorkshire +61 200 £31,500 +1.61% 103
South Yorkshire +44 107 £31,500 -0.79% 69
North Yorkshire +24 78 £29,500 -34.44% 40
East Yorkshire +12 19 £30,000 -3.23% 14
Humberside - 4 £37,500 - 8
Customer Service
England

Customer Service
Co-occurring Skills and Capabilities in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 53 (12.07%) Microsoft Exchange
2 41 (9.34%) SharePoint
3 8 (1.82%) IIS
4 4 (0.91%) Anypoint
4 4 (0.91%) Oracle SOA Suite
4 4 (0.91%) WebSphere
5 2 (0.46%) SAS
6 1 (0.23%) Apache
6 1 (0.23%) CMS
6 1 (0.23%) Confluence
6 1 (0.23%) Moodle
6 1 (0.23%) nginx
Applications
1 85 (19.36%) Microsoft Office
2 14 (3.19%) Microsoft Excel
3 6 (1.37%) LightWave 3D
4 3 (0.68%) Microsoft PowerPoint
4 3 (0.68%) Spreadsheet
5 1 (0.23%) Adobe Creative Suite
5 1 (0.23%) Adobe Illustrator
5 1 (0.23%) Microsoft Project
5 1 (0.23%) MS Visio
5 1 (0.23%) Photoshop
Business Applications
1 5 (1.14%) NetSuite
1 5 (1.14%) Sage 200
1 5 (1.14%) Sage 50
1 5 (1.14%) Sage CRM
2 3 (0.68%) Remedy ITSM
3 2 (0.46%) Dynamics CRM
3 2 (0.46%) Oracle ERP
3 2 (0.46%) Oracle Payables
3 2 (0.46%) Oracle Procure-to-Pay
Cloud Services
1 159 (36.22%) Microsoft 365
2 112 (25.51%) Azure
3 32 (7.29%) Entra ID
4 18 (4.10%) AWS
4 18 (4.10%) Power Automate
5 17 (3.87%) Dynamics 365
6 16 (3.64%) Power Platform
7 13 (2.96%) GCP
7 13 (2.96%) PowerApps
8 11 (2.51%) SaaS
9 8 (1.82%) OpenShift
10 7 (1.59%) Azure DevOps
10 7 (1.59%) Azure Logic Apps
10 7 (1.59%) IaaS
11 6 (1.37%) Google Workspace
11 6 (1.37%) PaaS
12 5 (1.14%) DigitalOcean
13 3 (0.68%) OneDrive
14 2 (0.46%) OCI
15 1 (0.23%) Cloudflare
Communications & Networking
1 56 (12.76%) Firewall
2 29 (6.61%) TCP/IP
3 21 (4.78%) VPN
4 18 (4.10%) DNS
5 16 (3.64%) Network Security
6 15 (3.42%) LAN
7 14 (3.19%) DHCP
7 14 (3.19%) WAN
8 12 (2.73%) Internet
9 11 (2.51%) WLAN
10 10 (2.28%) VLAN
11 8 (1.82%) Broadband
12 6 (1.37%) BGP
12 6 (1.37%) MPLS
12 6 (1.37%) NetScaler
12 6 (1.37%) OSPF
13 5 (1.14%) NAS
13 5 (1.14%) SAN
13 5 (1.14%) VoIP
13 5 (1.14%) Wi-Fi
Database & Business Intelligence
1 17 (3.87%) SQL Server
2 15 (3.42%) Power BI
3 14 (3.19%) Amazon RDS
4 7 (1.59%) Azure SQL Database
5 5 (1.14%) Data Lake
5 5 (1.14%) Data Warehouse
5 5 (1.14%) NoSQL
5 5 (1.14%) SQL Server Integration Services
6 4 (0.91%) DB2
6 4 (0.91%) MySQL
6 4 (0.91%) SQL Server Analysis Services
6 4 (0.91%) SQL Server Reporting Services
7 2 (0.46%) Relational Database
8 1 (0.23%) MariaDB
8 1 (0.23%) MS Access
8 1 (0.23%) Oracle Database
8 1 (0.23%) Redis
Development Applications
1 8 (1.82%) IBM UrbanCode
2 5 (1.14%) Jasmine
2 5 (1.14%) JIRA
2 5 (1.14%) Karma Test Runner
3 3 (0.68%) Git
4 2 (0.46%) Subversion
General
1 271 (61.73%) Social Skills
2 116 (26.42%) Finance
3 59 (13.44%) Analytical Skills
4 47 (10.71%) Organisational Skills
5 39 (8.88%) Legal
6 23 (5.24%) Banking
7 19 (4.33%) Games
8 15 (3.42%) Retail
9 13 (2.96%) Inclusion and Diversity
9 13 (2.96%) Law
10 11 (2.51%) Manufacturing
11 10 (2.28%) Documentation Skills
11 10 (2.28%) Presentation Skills
12 9 (2.05%) Marketing
13 8 (1.82%) Telecoms
14 6 (1.37%) Advertising
14 6 (1.37%) Public Sector
15 4 (0.91%) Aerospace
15 4 (0.91%) Agriculture
16 3 (0.68%) Pharmaceutical
Job Titles
1 94 (21.41%) Analyst
2 86 (19.59%) IT Support
3 53 (12.07%) Lead
4 44 (10.02%) Support Technician
5 41 (9.34%) IT Technician
6 40 (9.11%) Support Engineer
7 36 (8.20%) IT Support Technician
8 32 (7.29%) Team Leader
9 30 (6.83%) Service Analyst
9 30 (6.83%) Service Desk Analyst
10 26 (5.92%) Support Analyst
11 24 (5.47%) IT Analyst
12 22 (5.01%) 2nd Line Support
13 20 (4.56%) Architect
13 20 (4.56%) Governance Analyst
13 20 (4.56%) IT Engineer
13 20 (4.56%) Senior
14 18 (4.10%) 1st Line Support
14 18 (4.10%) Technical Leader
15 16 (3.64%) Developer
Libraries, Frameworks & Software Standards
1 12 (2.73%) .NET
2 9 (2.05%) CSS
2 9 (2.05%) JSON
3 8 (1.82%) ASP.NET
4 7 (1.59%) HTML
4 7 (1.59%) REST
4 7 (1.59%) Web Services
4 7 (1.59%) XML
5 6 (1.37%) React
6 5 (1.14%) AngularJS
6 5 (1.14%) OpenID
6 5 (1.14%) RxJS
6 5 (1.14%) Sass
6 5 (1.14%) SOAP
6 5 (1.14%) XML Schema
7 4 (0.91%) GraphQL
7 4 (0.91%) Node.js
7 4 (0.91%) Oracle Fusion
8 2 (0.46%) Laravel
8 2 (0.46%) Software Packaging
Miscellaneous
1 25 (5.69%) Driving Licence
2 20 (4.56%) Public Cloud
2 20 (4.56%) Reinsurance
3 14 (3.19%) Onboarding
4 13 (2.96%) Management Information System
5 11 (2.51%) Self-Motivation
6 10 (2.28%) Data Centre
7 6 (1.37%) Analytical Mindset
7 6 (1.37%) Smart Home
8 5 (1.14%) Blockchain
8 5 (1.14%) Mainframe
8 5 (1.14%) Private Cloud
9 4 (0.91%) Client/Server
9 4 (0.91%) Replication
10 3 (0.68%) Enterprise Software
10 3 (0.68%) Graphic Design
10 3 (0.68%) Renewable Energy
10 3 (0.68%) Wiki
11 2 (0.46%) Credit Risk
11 2 (0.46%) Team-Oriented Environment
Operating Systems
1 143 (32.57%) Windows
2 72 (16.40%) Windows Server
3 54 (12.30%) Windows 10
4 28 (6.38%) Linux
5 22 (5.01%) Windows Server 2016
5 22 (5.01%) Windows Server 2019
6 17 (3.87%) Windows Server 2012
7 15 (3.42%) Apple iOS
7 15 (3.42%) Mac OS
8 14 (3.19%) Android
9 11 (2.51%) Windows 7
10 10 (2.28%) Unix
11 5 (1.14%) Windows Server 2008
12 4 (0.91%) Windows 8
13 3 (0.68%) CentOS
13 3 (0.68%) Red Hat Enterprise Linux
Processes & Methodologies
1 147 (33.49%) Problem-Solving
2 89 (20.27%) ITIL
3 47 (10.71%) Customer Experience
3 47 (10.71%) Infrastructure Engineering
4 44 (10.02%) Mentoring
5 39 (8.88%) Collaborative Working
5 39 (8.88%) Service Management
6 37 (8.43%) Agile
7 36 (8.20%) Line Management
8 29 (6.61%) Coaching
8 29 (6.61%) Project Management
9 27 (6.15%) Cybersecurity
10 26 (5.92%) Time Management
11 24 (5.47%) ITSM
12 20 (4.56%) Electronic Trading
12 20 (4.56%) Problem Management
12 20 (4.56%) Stakeholder Management
13 19 (4.33%) DevOps
14 17 (3.87%) Continuous Improvement
14 17 (3.87%) Process Improvement
Programming Languages
1 46 (10.48%) SQL
2 16 (3.64%) PowerShell
3 14 (3.19%) C#
4 10 (2.28%) JavaScript
5 9 (2.05%) TypeScript
6 8 (1.82%) Groovy
7 6 (1.37%) T-SQL
7 6 (1.37%) VB.NET
8 5 (1.14%) Python
8 5 (1.14%) VB
8 5 (1.14%) VB6
9 4 (0.91%) PHP
10 2 (0.46%) Bash
10 2 (0.46%) Java
Qualifications
1 61 (13.90%) Degree
2 34 (7.74%) DBS Check
2 34 (7.74%) Microsoft Certification
3 14 (3.19%) Computer Science Degree
4 13 (2.96%) Azure Certification
4 13 (2.96%) Security Cleared
5 12 (2.73%) MCP
5 12 (2.73%) MCSE
6 10 (2.28%) CCNA
6 10 (2.28%) Cisco Certification
7 9 (2.05%) A+ Certification
7 9 (2.05%) HNC
8 7 (1.59%) HND
8 7 (1.59%) ITIL Foundation Certificate
9 6 (1.37%) CompTIA Security+
9 6 (1.37%) ITIL Certification
10 5 (1.14%) MCSA
10 5 (1.14%) PMI Certification
10 5 (1.14%) PMP
11 4 (0.91%) PhD
Quality Assurance & Compliance
1 49 (11.16%) SLA
2 10 (2.28%) ISO/IEC 27001
3 8 (1.82%) QA
4 6 (1.37%) Cyber Essentials
5 2 (0.46%) GDPR
5 2 (0.46%) NIST
6 1 (0.23%) ISO 9001
6 1 (0.23%) ISO/IEC 20000
6 1 (0.23%) SOC 2
System Software
1 99 (22.55%) Active Directory
2 41 (9.34%) Hyper-V
3 29 (6.61%) VMware Infrastructure
4 9 (2.05%) Virtual Machines
5 6 (1.37%) Virtual Desktop
5 6 (1.37%) vSphere
5 6 (1.37%) XenApp
5 6 (1.37%) XenDesktop
6 4 (0.91%) vCloud
7 2 (0.46%) VMware ESXi
7 2 (0.46%) VMware Server
7 2 (0.46%) VMware Workstation
8 1 (0.23%) Docker
8 1 (0.23%) Shibboleth
8 1 (0.23%) Varnish
Systems Management
1 44 (10.02%) Microsoft Intune
2 25 (5.69%) SCCM
3 10 (2.28%) FortiGate
4 9 (2.05%) Terraform
5 8 (1.82%) Ansible
5 8 (1.82%) Progress Chef
6 6 (1.37%) Nagios
7 3 (0.68%) Autotask
7 3 (0.68%) Kubernetes
8 2 (0.46%) CSIRT
8 2 (0.46%) Failover Clustering
8 2 (0.46%) Host Intrusion Detection System
8 2 (0.46%) SmoothWall
8 2 (0.46%) WSUS
9 1 (0.23%) yum
Vendors
1 149 (33.94%) Microsoft
2 61 (13.90%) VMware
3 35 (7.97%) Citrix
4 22 (5.01%) IBM
5 16 (3.64%) Cisco
5 16 (3.64%) Google
6 11 (2.51%) Veeam
7 10 (2.28%) ServiceNow
8 9 (2.05%) CheckPoint
8 9 (2.05%) Oracle
9 8 (1.82%) Dell
9 8 (1.82%) Remedy
10 6 (1.37%) Commvault
10 6 (1.37%) Fortinet
10 6 (1.37%) Palo Alto
10 6 (1.37%) Sun
11 5 (1.14%) Aruba
11 5 (1.14%) Freshdesk
11 5 (1.14%) SAP
11 5 (1.14%) Splunk