Customer Service Job Trends in Yorkshire

Customer Service
England > Yorkshire

The table below provides summary statistics and salary benchmarking for jobs advertised in Yorkshire requiring Customer Service skills. It covers permanent job vacancies from the 6 months leading up to 11 July 2026, with comparisons to the same periods in the previous two years.

6 months to
11 Jul 2026
Same period 2025 Same period 2024
Rank 48 24 22
Rank change year-on-year -24 -2 +30
Permanent jobs citing Customer Service 212 270 461
As % of all permanent jobs in Yorkshire 3.08% 7.89% 7.63%
As % of the Processes & Methodologies category 4.52% 8.72% 9.58%
Number of salaries quoted 163 209 305
10th Percentile £25,087 £24,000 £23,500
25th Percentile £27,000 £25,313 £25,500
Median annual salary (50th Percentile) £30,000 £28,000 £30,500
Median % change year-on-year +7.14% -8.20% -6.15%
75th Percentile £40,000 £33,750 £45,000
90th Percentile £47,500 £47,500 £57,440
England median annual salary £31,000 £31,500 £32,500
% change year-on-year -1.59% -3.08% -7.14%

All Process & Methodology Skills
Yorkshire

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Yorkshire.

Permanent vacancies with a requirement for process or methodology skills 4,688 3,095 4,812
As % of all permanent jobs advertised in Yorkshire 68.17% 90.47% 79.67%
Number of salaries quoted 3,352 1,479 3,530
10th Percentile £30,000 £25,750 £27,500
25th Percentile £40,000 £31,250 £37,000
Median annual salary (50th Percentile) £50,000 £47,500 £50,000
Median % change year-on-year +5.26% -5.00% -8.90%
75th Percentile £70,000 £68,250 £65,000
90th Percentile £85,000 £82,500 £79,025
England median annual salary £60,000 £57,500 £55,000
% change year-on-year +4.35% +4.55% -12.00%

Customer Service
Job Vacancy Trend in Yorkshire

Historical trend showing the proportion of permanent IT job postings citing Customer Service relative to all permanent IT jobs advertised in Yorkshire.

Customer Service job vacancy trend in Yorkshire

Customer Service
Salary Trend in Yorkshire

Salary distribution trend for jobs in Yorkshire citing Customer Service.

Salary distribution trend for jobs in Yorkshire citing Customer Service

Customer Service
Salary Histogram in Yorkshire

Salary distribution for jobs citing Customer Service in Yorkshire over the 6 months to 11 July 2026.

Salary histogram for Customer Service in Yorkshire

Customer Service
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the Yorkshire region over the 6 months to 11 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Yorkshire -15 87 £30,000 +3.45% 33
South Yorkshire -30 67 £37,500 +36.36% 17
North Yorkshire -9 21 £26,250 -0.94% 16
East Yorkshire -15 13 £30,000 +5.26% 7
Humberside - 7 £24,500 - 3
Customer Service
England

Customer Service
Co-Occurring Skills & Capabilities in Yorkshire by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 20 (9.43%) SharePoint
2 14 (6.60%) Microsoft Exchange
3 11 (5.19%) Jupyter
Applications
1 22 (10.38%) Microsoft Office
2 11 (5.19%) Chatbot
2 11 (5.19%) Microsoft Excel
3 3 (1.42%) Microsoft PowerPoint
4 1 (0.47%) AutoCAD
Business Applications
1 3 (1.42%) Aareon QL
1 3 (1.42%) MIS ActiveH
1 3 (1.42%) NEC Housing
1 3 (1.42%) OPENHousing
1 3 (1.42%) Orchard Housing
2 2 (0.94%) Magento
2 2 (0.94%) Odoo
2 2 (0.94%) Shopify
3 1 (0.47%) Dynamics CRM
3 1 (0.47%) NetSuite
Cloud Services
1 62 (29.25%) Microsoft 365
2 35 (16.51%) Azure
3 25 (11.79%) Entra ID
4 15 (7.08%) Power Platform
5 14 (6.60%) SaaS
6 13 (6.13%) AWS
6 13 (6.13%) Dynamics 365
7 11 (5.19%) Cloud Computing
7 11 (5.19%) Power Automate
8 8 (3.77%) OneDrive
8 8 (3.77%) PowerApps
9 3 (1.42%) Azure DevOps
9 3 (1.42%) Azure Functions
9 3 (1.42%) Salesforce Service Cloud
9 3 (1.42%) Serverless
10 1 (0.47%) Datadog
10 1 (0.47%) iPaaS
Communications & Networking
1 19 (8.96%) WAN
2 16 (7.55%) Broadband
2 16 (7.55%) LAN
3 12 (5.66%) DNS
4 11 (5.19%) DHCP
4 11 (5.19%) Firewall
4 11 (5.19%) VPN
5 7 (3.30%) VLAN
5 7 (3.30%) VoIP
5 7 (3.30%) Wireless
6 5 (2.36%) WebEx
6 5 (2.36%) Wi-Fi
7 4 (1.89%) ADSL
7 4 (1.89%) TCP/IP
7 4 (1.89%) Unified Communications
8 3 (1.42%) BGP
8 3 (1.42%) Internet
8 3 (1.42%) MPLS
8 3 (1.42%) SD-WAN
9 2 (0.94%) Ethernet
Database & Business Intelligence
1 12 (5.66%) Power BI
2 3 (1.42%) SQL Server
3 2 (0.94%) Relational Database
4 1 (0.47%) Data Warehouse
4 1 (0.47%) SQL Server Integration Services
4 1 (0.47%) SQL Server Reporting Services
Development Applications
1 11 (5.19%) Visual Studio Code
General
1 103 (48.58%) Social Skills
2 43 (20.28%) Finance
3 23 (10.85%) Organisational Skills
3 23 (10.85%) Retail
4 17 (8.02%) Manufacturing
5 14 (6.60%) Advertising
6 12 (5.66%) Legal
7 8 (3.77%) Analytical Skills
7 8 (3.77%) Games
7 8 (3.77%) Marketing
7 8 (3.77%) Social Housing
8 6 (2.83%) Telecoms
9 5 (2.36%) Billing
10 4 (1.89%) General Ledger
10 4 (1.89%) Law
11 3 (1.42%) Banking
11 3 (1.42%) Inclusion and Diversity
11 3 (1.42%) Public Sector
12 1 (0.47%) Influencing Skills
12 1 (0.47%) Presentation Skills
Job Titles
1 55 (25.94%) IT Support
2 33 (15.57%) Support Engineer
3 31 (14.62%) Analyst
4 24 (11.32%) Support Analyst
5 19 (8.96%) IT Engineer
5 19 (8.96%) IT Support Engineer
6 18 (8.49%) IT Technician
7 17 (8.02%) Support Technician
7 17 (8.02%) Trainee
8 15 (7.08%) 1st Line Support
9 14 (6.60%) IT Support Technician
10 11 (5.19%) Artificial Intelligence Programmer
10 11 (5.19%) Junior
10 11 (5.19%) Lead
10 11 (5.19%) Programmer
10 11 (5.19%) Trainee Programmer
11 10 (4.72%) Senior
12 9 (4.25%) Applications Support
12 9 (4.25%) Desktop Support
12 9 (4.25%) IT Analyst
Libraries, Frameworks & Software Standards
1 11 (5.19%) Hugging Face
1 11 (5.19%) Matplotlib
1 11 (5.19%) NumPy
1 11 (5.19%) Pandas
1 11 (5.19%) scikit-learn
1 11 (5.19%) Streamlit
2 4 (1.89%) HTML
2 4 (1.89%) JSON
Miscellaneous
1 28 (13.21%) Driving Licence
2 11 (5.19%) Algorithms
3 9 (4.25%) Data Centre
3 9 (4.25%) Self-Motivation
4 6 (2.83%) Management Information System
5 5 (2.36%) Podcast
5 5 (2.36%) Virtual Team
5 5 (2.36%) Web Conferencing
6 4 (1.89%) Onboarding
6 4 (1.89%) Product Ownership
7 3 (1.42%) e-Learning
8 2 (0.94%) Blog
8 2 (0.94%) Fibre Optics
8 2 (0.94%) Social Media
9 1 (0.47%) Data Structures
9 1 (0.47%) Housing Association
9 1 (0.47%) Replication
Operating Systems
1 69 (32.55%) Windows
2 35 (16.51%) Windows Server
3 16 (7.55%) Windows 10
4 6 (2.83%) Android
5 4 (1.89%) Linux
5 4 (1.89%) Windows Server 2019
6 3 (1.42%) Mac OS
7 2 (0.94%) Windows Server 2016
8 1 (0.47%) Windows Server 2012
Processes & Methodologies
1 74 (34.91%) Problem-Solving
2 41 (19.34%) ITIL
3 31 (14.62%) Continuous Improvement
4 17 (8.02%) Process Improvement
5 16 (7.55%) Coaching
5 16 (7.55%) Incident Management
6 15 (7.08%) CRM
6 15 (7.08%) Customer Experience
6 15 (7.08%) Service Delivery
6 15 (7.08%) Workflow
7 14 (6.60%) Cybersecurity
7 14 (6.60%) ERP
7 14 (6.60%) Time Management
8 13 (6.13%) Service Management
8 13 (6.13%) User Experience
9 12 (5.66%) Actionable Insight
9 12 (5.66%) AI
9 12 (5.66%) Business Intelligence
9 12 (5.66%) Decision-Making
9 12 (5.66%) Mentoring
Programming Languages
1 20 (9.43%) Python
2 16 (7.55%) SQL
3 5 (2.36%) PowerShell
4 3 (1.42%) C#
4 3 (1.42%) T-SQL
5 1 (0.47%) VBScript
Qualifications
1 18 (8.49%) Degree
2 13 (6.13%) AWS Certification
2 13 (6.13%) AWS Certified Cloud Practitioner
3 12 (5.66%) A+ Certification
4 11 (5.19%) ITIL Foundation Certificate
4 11 (5.19%) Network+ Certification
5 6 (2.83%) DBS Check
6 5 (2.36%) BPSS Clearance
7 3 (1.42%) CCNA
7 3 (1.42%) Cisco Certification
8 2 (0.94%) City & Guilds
8 2 (0.94%) Computer Science Degree
8 2 (0.94%) Microsoft Certification
8 2 (0.94%) Microsoft Certified Professional
8 2 (0.94%) Postgraduate
9 1 (0.47%) Azure Certification
9 1 (0.47%) SC Cleared
9 1 (0.47%) Security Cleared
Quality Assurance & Compliance
1 11 (5.19%) QA
2 10 (4.72%) SLA
3 7 (3.30%) Cyber Essentials
4 4 (1.89%) Actionable Recommendations
5 3 (1.42%) GDPR
6 1 (0.47%) Data Quality
System Software
1 49 (23.11%) Active Directory
2 13 (6.13%) Hyper-V
3 9 (4.25%) Firmware
4 7 (3.30%) VMware Infrastructure
5 1 (0.47%) Virtual Desktop
5 1 (0.47%) Virtual Machines
5 1 (0.47%) XenApp
5 1 (0.47%) XenDesktop
Systems Management
1 24 (11.32%) Microsoft Intune
2 3 (1.42%) SCCM
3 1 (0.47%) Jamf Pro
3 1 (0.47%) SCOM
Vendors
1 95 (44.81%) Microsoft
2 11 (5.19%) VMware
3 10 (4.72%) BT
4 7 (3.30%) Apple
5 6 (2.83%) Freshdesk
5 6 (2.83%) HubSpot
6 5 (2.36%) Salesforce
7 4 (1.89%) Cisco
7 4 (1.89%) Fortinet
7 4 (1.89%) Meraki
8 3 (1.42%) Aareon
8 3 (1.42%) Capita
8 3 (1.42%) Google
8 3 (1.42%) Huawei
8 3 (1.42%) NEC
8 3 (1.42%) Orchard
8 3 (1.42%) Polycom
8 3 (1.42%) SAP
8 3 (1.42%) ServiceNow
9 2 (0.94%) Draytek