Customer Service Jobs in Yorkshire

Customer Service
England > Yorkshire

The table below provides summary statistics for permanent job vacancies advertised in Yorkshire requiring Customer Service skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Customer Service over the 6 months leading up to 23 May 2025, comparing them to the same period in the previous two years.

6 months to
23 May 2025
Same period 2024 Same period 2023
Rank 21 26 68
Rank change year-on-year +5 +42 -33
Permanent jobs citing Customer Service 249 437 354
As % of all permanent jobs advertised in Yorkshire 8.62% 7.47% 4.50%
As % of the Processes & Methodologies category 9.19% 9.01% 4.60%
Number of salaries quoted 174 348 179
10th Percentile £23,504 £23,250 £24,100
25th Percentile £25,750 £25,500 £26,250
Median annual salary (50th Percentile) £29,000 £30,500 £32,500
Median % change year-on-year -4.92% -6.15% -13.33%
75th Percentile £35,000 £46,000 £46,834
90th Percentile £54,625 £62,500 £61,835
England median annual salary £31,250 £32,000 £35,000
% change year-on-year -2.34% -8.57% -6.67%

All Process and Methodology Skills
Yorkshire

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Yorkshire.

Permanent vacancies with a requirement for process or methodology skills 2,710 4,848 7,704
As % of all permanent jobs advertised in Yorkshire 93.80% 82.84% 98.02%
Number of salaries quoted 1,274 3,722 3,424
10th Percentile £25,750 £27,500 £31,250
25th Percentile £31,250 £36,250 £40,000
Median annual salary (50th Percentile) £47,683 £50,000 £54,988
Median % change year-on-year -4.63% -9.07% +7.97%
75th Percentile £67,500 £65,000 £70,000
90th Percentile £86,250 £80,000 £82,548
England median annual salary £57,500 £55,000 £62,500
% change year-on-year +4.55% -12.00% +4.17%

Customer Service
Job Vacancy Trend in Yorkshire

Job postings citing Customer Service as a proportion of all IT jobs advertised in Yorkshire.

Job vacancy trend for Customer Service in Yorkshire

Customer Service
Salary Trend in Yorkshire

3-month moving average salary quoted in jobs citing Customer Service in Yorkshire.

Salary trend for Customer Service in Yorkshire

Customer Service
Salary Histogram in Yorkshire

Salary distribution for jobs citing Customer Service in Yorkshire over the 6 months to 23 May 2025.

Salary histogram for Customer Service in Yorkshire

Customer Service
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the Yorkshire region over the 6 months to 23 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North Yorkshire -7 70 £27,500 -6.78% 69
West Yorkshire -23 64 £32,250 +2.38% 215
South Yorkshire +14 63 £28,800 -8.57% 134
East Yorkshire -10 2 £47,000 +56.67% 49
Customer Service
England

Customer Service
Co-occurring Skills and Capabilities in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (6.02%) Microsoft Exchange
2 6 (2.41%) SharePoint
Applications
1 20 (8.03%) Microsoft Office
2 15 (6.02%) Microsoft Excel
3 3 (1.20%) Microsoft PowerPoint
Business Applications
1 3 (1.20%) Dynamics CRM
1 3 (1.20%) Oracle EBS
2 2 (0.80%) Dynamics AX
Cloud Services
1 41 (16.47%) Microsoft 365
2 27 (10.84%) Azure
3 17 (6.83%) Entra ID
4 16 (6.43%) AWS
4 16 (6.43%) SaaS
5 14 (5.62%) Dynamics 365
6 11 (4.42%) Power Automate
6 11 (4.42%) Power Platform
6 11 (4.42%) PowerApps
7 4 (1.61%) Azure Logic Apps
8 2 (0.80%) Microsoft Copilot
9 1 (0.40%) Azure API Management
9 1 (0.40%) Azure Data Factory
9 1 (0.40%) Azure DevOps
9 1 (0.40%) Azure Event Grid
9 1 (0.40%) Azure Functions
9 1 (0.40%) Azure Service Bus
9 1 (0.40%) Copilot Studio
9 1 (0.40%) OneDrive
9 1 (0.40%) Serverless
Communications & Networking
1 68 (27.31%) Broadband
2 14 (5.62%) Firewall
3 7 (2.81%) Intranet
4 6 (2.41%) VPN
4 6 (2.41%) Wireless
5 5 (2.01%) DHCP
5 5 (2.01%) DNS
5 5 (2.01%) Unified Communications
6 4 (1.61%) NAS
6 4 (1.61%) SAN
7 3 (1.20%) LAN
8 2 (0.80%) VoIP
9 1 (0.40%) 5G
9 1 (0.40%) BGP
9 1 (0.40%) Internet
9 1 (0.40%) IPv4
9 1 (0.40%) IPv6
9 1 (0.40%) MPLS
9 1 (0.40%) NetScaler
9 1 (0.40%) OSPF
Database & Business Intelligence
1 19 (7.63%) SQL Server
2 10 (4.02%) Power BI
3 3 (1.20%) Azure SQL Database
3 3 (1.20%) Oracle Reports
4 2 (0.80%) Crystal Reports
4 2 (0.80%) SQL Server Reporting Services
Development Applications
1 3 (1.20%) JIRA
2 1 (0.40%) Git
2 1 (0.40%) Visual Studio
General
1 83 (33.33%) Social Skills
2 77 (30.92%) Banking
3 61 (24.50%) Games
4 33 (13.25%) Finance
5 32 (12.85%) Analytical Skills
6 25 (10.04%) Organisational Skills
7 17 (6.83%) Marketing
8 12 (4.82%) Retail
9 7 (2.81%) Public Sector
10 6 (2.41%) Retail Banking
11 5 (2.01%) Manufacturing
12 4 (1.61%) Billing
13 3 (1.20%) Electronics
13 3 (1.20%) Presentation Skills
14 2 (0.80%) Legal
Job Titles
1 57 (22.89%) Customer Service Advisor
2 34 (13.65%) IT Support
2 34 (13.65%) Support Engineer
3 23 (9.24%) Analyst
3 23 (9.24%) Desktop Support
4 19 (7.63%) IT Engineer
5 16 (6.43%) Desktop Support Technician
5 16 (6.43%) Desktop Technician
5 16 (6.43%) IT Support Engineer
5 16 (6.43%) Software Support Engineer
5 16 (6.43%) Support Technician
6 14 (5.62%) Technical Support
7 11 (4.42%) 2nd Line Support
8 10 (4.02%) Administrator
9 9 (3.61%) Service Analyst
9 9 (3.61%) Support Manager
9 9 (3.61%) Technical Engineer
9 9 (3.61%) Technical Support Engineer
10 8 (3.21%) IT Manager
10 8 (3.21%) Service Desk Analyst
Libraries, Frameworks & Software Standards
1 1 (0.40%) .NET
1 1 (0.40%) .NET Core
1 1 (0.40%) .NET Framework
1 1 (0.40%) ADO
1 1 (0.40%) Bootstrap
1 1 (0.40%) CSS
1 1 (0.40%) CSS3
1 1 (0.40%) HTML
1 1 (0.40%) HTML5
1 1 (0.40%) RESTful
1 1 (0.40%) SOAP
Miscellaneous
1 23 (9.24%) Self-Motivation
2 19 (7.63%) Mobile App
3 15 (6.02%) Driving Licence
4 14 (5.62%) Onboarding
5 13 (5.22%) Management Information System
6 6 (2.41%) Mainframe
7 4 (1.61%) CCTV
8 3 (1.20%) Pricing Data
9 2 (0.80%) Data Centre
9 2 (0.80%) Fat Client
9 2 (0.80%) Thin Client
9 2 (0.80%) Virtual Team
10 1 (0.40%) Data Protection Act
10 1 (0.40%) Educational Technology
10 1 (0.40%) Hackathon
10 1 (0.40%) Learning Management System
10 1 (0.40%) Legacy Systems
10 1 (0.40%) Low-Code
10 1 (0.40%) Robotics
10 1 (0.40%) Team-Oriented Environment
Operating Systems
1 71 (28.51%) Windows
2 29 (11.65%) Windows Server
3 28 (11.24%) Android
4 8 (3.21%) Linux
5 4 (1.61%) Oracle Linux
5 4 (1.61%) Red Hat Enterprise Linux
6 3 (1.20%) Windows 10
7 2 (0.80%) Windows Server 2008
7 2 (0.80%) Windows Server 2012
8 1 (0.40%) Solaris
Processes & Methodologies
1 121 (48.59%) Problem-Solving
2 39 (15.66%) ITIL
3 28 (11.24%) CRM
4 22 (8.84%) Mathematics
5 19 (7.63%) Agile
6 18 (7.23%) Software Testing
7 16 (6.43%) Analytical Thinking
7 16 (6.43%) Data Management
7 16 (6.43%) Data Privacy
7 16 (6.43%) Exploratory Testing
7 16 (6.43%) Migration
8 15 (6.02%) Continuous Improvement
9 14 (5.62%) Business Development
10 13 (5.22%) Artificial Intelligence
10 13 (5.22%) Service Delivery
10 13 (5.22%) Time Management
11 11 (4.42%) Customer Experience
12 10 (4.02%) Business Intelligence
12 10 (4.02%) Decision-Making
13 9 (3.61%) Change Management
Programming Languages
1 14 (5.62%) SQL
2 3 (1.20%) C#
2 3 (1.20%) JavaScript
3 1 (0.40%) Java
3 1 (0.40%) Kotlin
3 1 (0.40%) Python
Qualifications
1 18 (7.23%) Degree
2 10 (4.02%) Microsoft Certification
3 9 (3.61%) Security Cleared
4 8 (3.21%) SC Cleared
5 6 (2.41%) ITIL Foundation Certificate
6 2 (0.80%) Azure Certification
7 1 (0.40%) CCNA
7 1 (0.40%) CEH
7 1 (0.40%) Cisco Certification
7 1 (0.40%) CISMP
7 1 (0.40%) Master's Degree
7 1 (0.40%) PhD
Quality Assurance & Compliance
1 31 (12.45%) SLA
2 5 (2.01%) GDPR
3 3 (1.20%) ISO 14001
3 3 (1.20%) ISO 9001
3 3 (1.20%) ISO/IEC 27001
4 2 (0.80%) QA
5 1 (0.40%) Cyber Essentials
System Software
1 44 (17.67%) Active Directory
2 10 (4.02%) Hyper-V
3 9 (3.61%) VMware Infrastructure
4 5 (2.01%) Virtual Machines
5 1 (0.40%) Virtual Desktop
5 1 (0.40%) XenApp
5 1 (0.40%) XenDesktop
Systems Management
1 5 (2.01%) AirWatch
2 4 (1.61%) Ansible
2 4 (1.61%) Microsoft Intune
2 4 (1.61%) Puppet
3 3 (1.20%) Systems Management Server (SMS)
4 2 (0.80%) NetBackup
4 2 (0.80%) SCCM
5 1 (0.40%) FortiGate
5 1 (0.40%) Terraform
Vendors
1 71 (28.51%) Microsoft
2 70 (28.11%) BT
3 16 (6.43%) Zoho
4 12 (4.82%) Apple
5 10 (4.02%) VMware
6 9 (3.61%) Oracle
7 4 (1.61%) Datto
7 4 (1.61%) Red Hat
7 4 (1.61%) ServiceNow
7 4 (1.61%) Sun
8 3 (1.20%) Cisco
8 3 (1.20%) SAP
9 2 (0.80%) IBM
9 2 (0.80%) Intel
9 2 (0.80%) Meraki
9 2 (0.80%) NetApp
10 1 (0.40%) Fortinet
10 1 (0.40%) Google
10 1 (0.40%) Veeam
10 1 (0.40%) Virgin Media