The median annual salary for a 2nd Line Support Analyst was £28,500 in advertised job vacancies in England during the 3 months to 23 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Analyst
UK / England
3 months to
23 Jun 2017
Same period 2016 Same period 2015
Rank 579 577 607
Rank change year-on-year -2 +30  
Permanent jobs requiring a 2nd Line Support Analyst 288 355 370
As % of all permanent IT jobs advertised in England 0.34% 0.38% 0.36%
As % of the Job Titles category 0.36% 0.40% 0.37%
Number of salaries quoted 260 318 330
Median salary £28,500 £27,500 £26,750
Median salary % change year-on-year +3.63% +2.80%  
90% offered a salary of more than £22,500 £21,000 £21,500
10% offered a salary of more than £36,000 £35,000 £35,000
UK excluding London median salary £25,500 £25,000 £24,500
% change year-on-year +2.00% +2.04%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
England
Permanent job vacancies with a job title containing a recognized job role 80408 89199 100476
As % of all permanent IT job vacancies advertised in England 95.99% 96.55% 96.64%
Number of salaries quoted 66182 76019 83708
Median salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.55%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £75,000 £70,000 £72,500
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

2nd Line Support Analyst
Job Vacancy Trend in England

The job posting trend of jobs advertised in England that featured 2nd Line Support Analyst in the job title.

Job vacancy trend for 2nd Line Support Analyst in England

2nd Line Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst in England.

Salary trend for 2nd Line Support Analyst in England

2nd Line Support Analyst
Salary Histogram in England

The salary distribution of IT jobs citing 2nd Line Support Analyst in England over the 3 months to 23 June 2017.

Salary histogram for 2nd Line Support Analyst in England

2nd Line Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the England region over the 3 months to 23 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +15 126 £32,000 +6.66% 6
South East +12 72 £25,500 -7.27% 7
East of England -4 26 £30,000 +23.71% 1
North West -32 19 £22,000 +2.32% 3
Yorkshire -14 17 £25,000 +4.16%
East Midlands +23 11 £25,000 -9.09% 2
West Midlands +11 9 £25,000 +4.16% 1
South West +4 7 £22,000 -2.22%
North East +15 1 £29,000 +5.45%
2nd Line Support Analyst
UK

2nd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 23 June 2017, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring 2nd Line Support Analyst in the job title.

1 465 (74.52%) Windows
2 365 (58.49%) Active Directory
3 314 (50.32%) Microsoft
4 216 (34.62%) Windows 7
5 206 (33.01%) Microsoft Office
6 168 (26.92%) MS Exchange
7 161 (25.80%) Windows Server
8 146 (23.40%) ITIL
9 123 (19.71%) Citrix
10 111 (17.79%) Finance
11 102 (16.35%) VMware
12 96 (15.38%) Windows 10
13 94 (15.06%) SQL
14 89 (14.26%) Windows Server 2008
15 82 (13.14%) Cisco
16 75 (12.02%) Office 365
17 71 (11.38%) Windows Server 2012
18 70 (11.22%) Blackberry
19 65 (10.42%) Microsoft Certification
20 63 (10.10%) LAN
21 61 (9.78%) TCP/IP
21 61 (9.78%) SLA
22 58 (9.29%) WAN
23 51 (8.17%) Windows 8
23 51 (8.17%) SQL Server
24 48 (7.69%) Degree
25 47 (7.53%) MCP
26 46 (7.37%) DHCP
26 46 (7.37%) Blackberry Enterprise Server
27 43 (6.89%) DNS

2nd Line Support Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 168 (26.92%) MS Exchange
2 46 (7.37%) Blackberry Enterprise Server
3 32 (5.13%) Exchange Server 2010
4 27 (4.33%) SharePoint
5 21 (3.37%) Exchange Server 2007
6 14 (2.24%) IBM Notes
7 13 (2.08%) IIS
8 11 (1.76%) Site Server
9 10 (1.60%) Exchange Server 2013
10 9 (1.44%) Apache
10 9 (1.44%) Skype for Business
11 8 (1.28%) Tomcat
12 4 (0.64%) Exchange Server 2003
13 3 (0.48%) IBM Domino
14 2 (0.32%) BizTalk Server
14 2 (0.32%) CMS
14 2 (0.32%) DataSynapse
14 2 (0.32%) SAP Portal
15 1 (0.16%) SharePoint 2013
15 1 (0.16%) SharePoint Server
Applications
1 206 (33.01%) Microsoft Office
2 20 (3.21%) Microsoft Excel
3 14 (2.24%) Microsoft PowerPoint
4 3 (0.48%) Adobe Creative Suite
5 1 (0.16%) S-PLUS
Business Applications
1 5 (0.80%) Dynamics CRM
2 3 (0.48%) NetSuite
2 3 (0.48%) Payment Gateway
3 2 (0.32%) Dynamics AX
3 2 (0.32%) Dynamics NAV
3 2 (0.32%) SAP CRM
3 2 (0.32%) SAP R/3
4 1 (0.16%) Maximo
4 1 (0.16%) Visualfiles
Cloud Services
1 75 (12.02%) Office 365
2 19 (3.04%) Amazon AWS
3 16 (2.56%) Microsoft Azure
3 16 (2.56%) SaaS
4 13 (2.08%) Cloud Computing
5 7 (1.12%) G Suite
6 5 (0.80%) Mimecast
7 1 (0.16%) OneDrive
Communications & Networking
1 63 (10.10%) LAN
2 61 (9.78%) TCP/IP
3 58 (9.29%) WAN
4 46 (7.37%) DHCP
5 43 (6.89%) DNS
6 40 (6.41%) Firewall
7 39 (6.25%) VPN
8 27 (4.33%) VoIP
9 26 (4.17%) Internet
10 23 (3.69%) Wireless
11 21 (3.37%) Wi-Fi
12 20 (3.21%) SAN
13 9 (1.44%) FTP
14 8 (1.28%) SMTP
15 7 (1.12%) VLAN
16 6 (0.96%) IP Telephony
17 5 (0.80%) MPLS
17 5 (0.80%) Remote Desktop
17 5 (0.80%) SNMP
18 4 (0.64%) Skype
Database & Business Intelligence
1 51 (8.17%) SQL Server
2 18 (2.88%) Relational Database
3 13 (2.08%) Crystal Reports
4 12 (1.92%) SQL Server Reporting Services
5 7 (1.12%) MySQL
5 7 (1.12%) SQL Server 2008
6 6 (0.96%) Data Warehouse
6 6 (0.96%) SQL Server Integration Services
7 4 (0.64%) SQL Server 2016
8 3 (0.48%) BusinessObjects
9 2 (0.32%) SQL Server 2005
10 1 (0.16%) Oracle Database
10 1 (0.16%) UniData
Development Applications
1 6 (0.96%) JIRA
2 2 (0.32%) Team Foundation Server
3 1 (0.16%) SQL Server Management Studio (SSMS)
3 1 (0.16%) Visual Studio
General
1 111 (17.79%) Finance
2 41 (6.57%) Law
3 39 (6.25%) Legal
4 25 (4.01%) Retail
5 9 (1.44%) Banking
5 9 (1.44%) Front Office
6 6 (0.96%) Billing
7 5 (0.80%) Telecoms
8 4 (0.64%) Advertising
8 4 (0.64%) Games
8 4 (0.64%) Manufacturing
9 3 (0.48%) Automotive
9 3 (0.48%) Marketing
10 2 (0.32%) Back Office
10 2 (0.32%) Financial Institution
10 2 (0.32%) Investment Banking
10 2 (0.32%) Publishing
11 1 (0.16%) French Language
11 1 (0.16%) International Banking
11 1 (0.16%) Multimedia
Libraries, Frameworks & Software Standards
1 22 (3.53%) HTML
2 20 (3.21%) .NET
3 19 (3.04%) CSS
4 14 (2.24%) ASP.NET
4 14 (2.24%) ASP.NET MVC 5
4 14 (2.24%) HTML5
4 14 (2.24%) jQuery
4 14 (2.24%) Twitter Bootstrap
5 13 (2.08%) ASP.NET MVC
6 4 (0.64%) COM
7 3 (0.48%) XML
7 3 (0.48%) XMPP
8 2 (0.32%) J2EE
8 2 (0.32%) SAP Basis
9 1 (0.16%) FIX Protocol
9 1 (0.16%) Middleware
Miscellaneous
1 70 (11.22%) Blackberry
2 38 (6.09%) Analytical Skills
3 27 (4.33%) iPad
4 22 (3.53%) Computer Science
4 22 (3.53%) iPhone
5 15 (2.40%) Management Information System
6 13 (2.08%) PMI
7 11 (1.76%) Smartphone
7 11 (1.76%) User Experience
8 10 (1.60%) EPoS
8 10 (1.60%) Video Conferencing
9 7 (1.12%) Data Centre
9 7 (1.12%) Life Science
10 6 (0.96%) Driving Licence
11 4 (0.64%) Fat Client
11 4 (0.64%) Replication
11 4 (0.64%) Thin Client
12 3 (0.48%) Handset
12 3 (0.48%) NHS
12 3 (0.48%) RSA SecurID
Operating Systems
1 465 (74.52%) Windows
2 216 (34.62%) Windows 7
3 161 (25.80%) Windows Server
4 96 (15.38%) Windows 10
5 89 (14.26%) Windows Server 2008
6 71 (11.38%) Windows Server 2012
7 51 (8.17%) Windows 8
8 41 (6.57%) Android
9 39 (6.25%) Windows XP
10 35 (5.61%) Apple iOS
11 19 (3.04%) Mac OS X
12 17 (2.72%) Linux
12 17 (2.72%) Windows Server 2003
13 7 (1.12%) Data ONTAP
13 7 (1.12%) Unix
14 4 (0.64%) Red Hat Enterprise Linux
14 4 (0.64%) Windows Mobile
15 2 (0.32%) Mac OS
15 2 (0.32%) Solaris
16 1 (0.16%) Windows Vista
Processes & Methodologies
1 146 (23.40%) ITIL
2 26 (4.17%) Service Management
3 23 (3.69%) Incident Management
4 21 (3.37%) Project Management
4 21 (3.37%) Time Management
5 20 (3.21%) CRM
6 18 (2.88%) Asset Management
7 17 (2.72%) ITIL V3
7 17 (2.72%) Mentoring
7 17 (2.72%) Problem Management
8 15 (2.40%) Agile Software Development
8 15 (2.40%) Disaster Recovery
8 15 (2.40%) Service Delivery
9 14 (2.24%) MVC
10 13 (2.08%) Change Management
11 11 (1.76%) Analytics
11 11 (1.76%) Trend Analysis
12 9 (1.44%) Change Control
12 9 (1.44%) Continuous Improvement
12 9 (1.44%) Root Cause Analysis
Programming Languages
1 94 (15.06%) SQL
2 25 (4.01%) PowerShell
3 14 (2.24%) C#
4 7 (1.12%) C
5 6 (0.96%) C++
6 4 (0.64%) VB
7 3 (0.48%) Java
7 3 (0.48%) PHP
7 3 (0.48%) T-SQL
7 3 (0.48%) Uniface
8 2 (0.32%) VBA
9 1 (0.16%) JavaScript
9 1 (0.16%) PL/SQL
9 1 (0.16%) VB.NET
Qualifications
1 65 (10.42%) Microsoft Certification
2 48 (7.69%) Degree
3 47 (7.53%) MCP
4 33 (5.29%) MCSE
5 30 (4.81%) Cisco Certification
6 29 (4.65%) CCNA
7 27 (4.33%) ITIL Certification
8 26 (4.17%) A+ Certification
9 17 (2.72%) MCTS
10 13 (2.08%) PMI Certification
11 10 (1.60%) MCSA
12 8 (1.28%) Security Cleared
13 7 (1.12%) Computer Science Degree
14 6 (0.96%) SC Cleared
15 5 (0.80%) ITIL Foundation Certificate
16 4 (0.64%) CCNP
16 4 (0.64%) GNVQ
17 3 (0.48%) MCDST
18 2 (0.32%) CTC Cleared
18 2 (0.32%) MCITP
Quality Assurance & Compliance
1 61 (9.78%) SLA
2 12 (1.92%) QA
3 1 (0.16%) GxP
System Software
1 365 (58.49%) Active Directory
2 35 (5.61%) VMware Infrastructure
3 26 (4.17%) Hyper-V
4 23 (3.69%) XenApp
5 14 (2.24%) vSphere
6 7 (1.12%) Virtual Desktop
7 6 (0.96%) XenDesktop
8 5 (0.80%) Firmware
9 4 (0.64%) Microsoft App-V
9 4 (0.64%) Terminal Services
10 2 (0.32%) Virtual Machines
10 2 (0.32%) VMware ESXi
10 2 (0.32%) VMware Workstation
11 1 (0.16%) BlackBerry Internet Service
11 1 (0.16%) Microsoft Virtual Server
11 1 (0.16%) Terminal Server
11 1 (0.16%) Virtual Servers
Systems Management
1 37 (5.93%) SCCM
2 20 (3.21%) Backup Exec
3 13 (2.08%) Norton AntiVirus
4 9 (1.44%) ServiceCenter
5 7 (1.12%) Ansible
6 5 (0.80%) Cacti
6 5 (0.80%) Nagios
6 5 (0.80%) NetBackup
6 5 (0.80%) SCOM
6 5 (0.80%) WSUS
7 4 (0.64%) vCenter Server
8 3 (0.48%) Jamf Pro
8 3 (0.48%) Microsoft Data Protection Manager
8 3 (0.48%) Microsoft Intune
8 3 (0.48%) XenMobile
9 2 (0.32%) AirWatch
10 1 (0.16%) Cisco CUCM
10 1 (0.16%) Symantec Endpoint Protection
Vendors
1 314 (50.32%) Microsoft
2 123 (19.71%) Citrix
3 102 (16.35%) VMware
4 82 (13.14%) Cisco
5 41 (6.57%) Apple
6 28 (4.49%) Symantec
7 27 (4.33%) iManage
8 23 (3.69%) HP
9 14 (2.24%) Avaya
9 14 (2.24%) Bloomberg
9 14 (2.24%) Lotus
9 14 (2.24%) Samsung
10 13 (2.08%) Reuters
11 12 (1.92%) Google
12 11 (1.76%) Juniper
13 10 (1.60%) Salesforce.com
14 9 (1.44%) Dell
15 7 (1.12%) CheckPoint
15 7 (1.12%) NetApp
16 6 (0.96%) SAP
Basingstoke, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £35000 - £40000 per annum + Benefits
Posted: 13 hours ago
Reading, Berkshire
HAYS INFORMATION TECHNOLOGY
Salary: £20000 - £28000. per annum + Benefits
Posted: Yesterday
London
Information Technology Services
Salary: £28k - 37k per year
Posted: Yesterday
Hemel Hempstead, Hertfordshire
Bristow Holland
Salary: From £23,000 to £28,000 per annum
Posted: 3 days ago
Marlow, Buckinghamshire
Spectrum IT Recruitment (South) Ltd
Salary: £20000 - £30000 per annum
Posted: 3 days ago
Basingstoke, Hampshire
Latcom Ltd
Salary: From £28,000 to £28,000 per annum + Bonus + Good Benefits
Posted: 2 days ago
London
Information Technology Services
Salary: £25k - 35k per year + Benefits
Posted: 4 days ago
City, London
Ashdown IT
Salary: £25000 - £32000 per annum
Posted: 4 days ago
Central London / West End
Firway Consulting
Salary: From £24,000 to £28,000 per annum
Posted: 2 days ago
City, London
Complete Tech Limited
Salary: Attractive Salary + fantastic benefits listed
Posted: 2 days ago
Derby, Derbyshire
Computer People
Salary: £20000.00 - £25000.00 per annum + +Benefits
Posted: 4 days ago
Southampton
Spectrum IT
Salary: £24000 - £28000 per annum + 25 days holiday, Pension, etc
Posted: 8 days ago
Oxford, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: From £22,000 to £27,000 per annum + Benefits including Free Gym & Lunc
Posted: 4 days ago
Herefordshire
Herefordshire Housing Limited
Posted: 8 days ago
Northampton, Northamptonshire
Emponics Ltd
Salary: £ negotiable + bens
Posted: 3 days ago
London
Talent Point
Salary: £25000.00 - £28000.00 per annum + Bonus
Posted: 11 days ago
Manchester
Michael Page Technology
Salary: £23000 - £25000 per annum
Posted: 9 days ago
Manchester
IQ Telecom
Salary: £23000 - £24000 per annum
Posted: 10 days ago
Bury
People Source Consulting
Salary: £20000 - £25000 per annum + Benefits
Posted: 25 days ago