The median annual salary for a 2nd Line Support Analyst was £27,500 in advertised job vacancies in England during the 3 months to 28 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Analyst
UK / England
3 months to
28 Mar 2017
Same period 2016 Same period 2015
Rank 525 604 511
Rank change year-on-year +79 -93  
Permanent jobs requiring a 2nd Line Support Analyst 334 353 489
As % of all permanent IT jobs advertised in England 0.42% 0.36% 0.48%
As % of the Job Titles category 0.43% 0.38% 0.50%
Number of salaries quoted 291 305 447
Median salary £27,500 £27,500 £27,500
90% offered a salary of more than £22,500 £22,000 £21,500
10% offered a salary of more than £37,500 £35,000 £35,000
UK excluding London median salary £25,000 £26,500 £24,500
% change year-on-year -5.66% +8.16%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
England
Permanent job vacancies with a job title containing a recognized job role 77061 94037 97778
As % of all permanent IT job vacancies advertised in England 96.27% 96.44% 96.66%
Number of salaries quoted 64544 79531 80662
Median salary £46,000 £46,000 £45,000
Median salary % change year-on-year - +2.22%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

2nd Line Support Analyst
Job Vacancy Trend in England

The job posting trend of jobs advertised in England that featured 2nd Line Support Analyst in the job title.

Job vacancy trend for 2nd Line Support Analyst in England

2nd Line Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst in England.

Salary trend for 2nd Line Support Analyst in England

2nd Line Support Analyst
Salary Histogram in England

The salary distribution of IT jobs citing 2nd Line Support Analyst in England over the 3 months to 28 March 2017.

Salary histogram for 2nd Line Support Analyst in England

2nd Line Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the England region over the 3 months to 28 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +86 139 £31,000 +6.89% 5
South East +36 88 £27,500 -1.78% 8
Yorkshire +24 40 £24,000 -4.00% 1
East of England +32 21 £30,000 +6.19% 4
East Midlands +11 21 £24,000 -12.72% 1
South West +28 16 £25,000 -7.40%
West Midlands +33 5 £22,500 -25.00% 2
North West -21 3 £25,750 +9.57% 3
North East +4 1 £27,500 -
2nd Line Support Analyst
UK

2nd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 28 March 2017, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring 2nd Line Support Analyst in the job title.

1 491 (76.72%) Windows
2 374 (58.44%) Active Directory
3 309 (48.28%) Microsoft
4 241 (37.66%) MS Office
5 214 (33.44%) Windows 7
6 197 (30.78%) Windows Server
7 182 (28.44%) MS Excel
8 171 (26.72%) MS Exchange
9 145 (22.66%) ITIL
10 135 (21.09%) Citrix
11 120 (18.75%) VMware
12 117 (18.28%) Windows Server 2008
13 96 (15.00%) Finance
14 95 (14.84%) Cisco
15 94 (14.69%) Windows Server 2012
16 90 (14.06%) Windows 10
17 86 (13.44%) TCP/IP
18 85 (13.28%) SQL
19 82 (12.81%) Office 365
20 76 (11.88%) SLA
21 74 (11.56%) Microsoft Certification
22 65 (10.16%) LAN
23 60 (9.38%) WAN
24 53 (8.28%) DNS
25 52 (8.13%) Windows XP
25 52 (8.13%) MCP
25 52 (8.13%) VMware Infrastructure
26 51 (7.97%) Blackberry
27 50 (7.81%) SQL Server
27 50 (7.81%) Analytical Skills

2nd Line Support Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 171 (26.72%) MS Exchange
2 31 (4.84%) Blackberry Enterprise Server
3 28 (4.38%) Exchange Server 2010
4 23 (3.59%) Exchange Server 2007
5 19 (2.97%) IBM Notes
6 18 (2.81%) SharePoint
7 14 (2.19%) Exchange Server 2013
8 13 (2.03%) IIS
9 10 (1.56%) Site Server
10 9 (1.41%) Skype for Business
11 7 (1.09%) IBM Domino
12 6 (0.94%) Apache
12 6 (0.94%) Tomcat
13 4 (0.63%) DataSynapse
14 2 (0.31%) BizTalk Server
14 2 (0.31%) CMS
14 2 (0.31%) SAP Portal
14 2 (0.31%) SharePoint 2013
Applications
1 241 (37.66%) MS Office
2 182 (28.44%) MS Excel
3 12 (1.88%) MS PowerPoint
4 3 (0.47%) Adobe Creative Suite
Business Applications
1 5 (0.78%) SAP Oil and Gas
2 3 (0.47%) Dynamics CRM
2 3 (0.47%) Dynamics NAV
2 3 (0.47%) Visualfiles
3 2 (0.31%) Dynamics AX
3 2 (0.31%) Northgate Housing
3 2 (0.31%) SAP CRM
3 2 (0.31%) SAP R/3
4 1 (0.16%) Maximo
Cloud Services
1 82 (12.81%) Office 365
2 18 (2.81%) Amazon AWS
3 16 (2.50%) Microsoft Azure
4 14 (2.19%) SaaS
5 11 (1.72%) Cloud Computing
6 7 (1.09%) Mimecast
7 3 (0.47%) G Suite
8 1 (0.16%) Adobe Creative Cloud
Communications & Networking
1 86 (13.44%) TCP/IP
2 65 (10.16%) LAN
3 60 (9.38%) WAN
4 53 (8.28%) DNS
5 49 (7.66%) DHCP
6 48 (7.50%) VPN
7 46 (7.19%) Firewall
8 38 (5.94%) VoIP
9 25 (3.91%) Internet
9 25 (3.91%) Wi-Fi
10 20 (3.13%) SAN
11 19 (2.97%) Wireless
12 10 (1.56%) VLAN
13 9 (1.41%) Remote Desktop
14 6 (0.94%) IP Telephony
14 6 (0.94%) LDAP
14 6 (0.94%) MPLS
14 6 (0.94%) Skype
14 6 (0.94%) SMTP
14 6 (0.94%) SNMP
Database & Business Intelligence
1 50 (7.81%) SQL Server
2 12 (1.88%) SQL Server Reporting Services
3 11 (1.72%) Crystal Reports
4 9 (1.41%) Relational Database
5 8 (1.25%) MySQL
6 7 (1.09%) SQL Server 2008
7 6 (0.94%) SQL Server 2016
8 5 (0.78%) SQL Server Integration Services
9 3 (0.47%) MS Access
10 2 (0.31%) BusinessObjects
10 2 (0.31%) SQL Server 2005
10 2 (0.31%) UniData
11 1 (0.16%) Essbase
11 1 (0.16%) Oracle Database
11 1 (0.16%) QlikView
11 1 (0.16%) SQL Server 2000
11 1 (0.16%) SQL Server 2012
Development Applications
1 3 (0.47%) JIRA
2 2 (0.31%) Team Foundation Server
3 1 (0.16%) SQL Server Management Studio (SSMS)
General
1 96 (15.00%) Finance
2 47 (7.34%) Law
3 35 (5.47%) Legal
4 26 (4.06%) Retail
5 14 (2.19%) Banking
6 11 (1.72%) Telecoms
7 10 (1.56%) Manufacturing
8 9 (1.41%) Marketing
9 8 (1.25%) Front Office
10 6 (0.94%) German Language
11 5 (0.78%) Electronics
11 5 (0.78%) French Language
11 5 (0.78%) Retail Banking
12 4 (0.63%) Advertising
12 4 (0.63%) Games
13 3 (0.47%) Back Office
13 3 (0.47%) Polish Language
13 3 (0.47%) Publishing
14 2 (0.31%) Automotive
14 2 (0.31%) Financial Institution
Libraries, Frameworks & Software Standards
1 11 (1.72%) .NET
1 11 (1.72%) HTML
2 7 (1.09%) CSS
3 6 (0.94%) XML
4 5 (0.78%) ASP.NET
4 5 (0.78%) ASP.NET MVC
4 5 (0.78%) ASP.NET MVC 5
4 5 (0.78%) HTML5
4 5 (0.78%) jQuery
4 5 (0.78%) Twitter Bootstrap
5 2 (0.31%) J2EE
5 2 (0.31%) SAP Basis
5 2 (0.31%) XMPP
6 1 (0.16%) FIX Protocol
6 1 (0.16%) SOAP
Miscellaneous
1 51 (7.97%) Blackberry
2 50 (7.81%) Analytical Skills
3 24 (3.75%) iPhone
4 21 (3.28%) iPad
4 21 (3.28%) Management Information System
5 20 (3.13%) Video Conferencing
6 19 (2.97%) Computer Science
7 14 (2.19%) Smartphone
8 11 (1.72%) User Experience
9 10 (1.56%) EPoS
10 9 (1.41%) Driving Licence
10 9 (1.41%) Life Science
11 7 (1.09%) Data Centre
12 6 (0.94%) PKI
13 5 (0.78%) Handset
13 5 (0.78%) PMI
13 5 (0.78%) Replication
14 4 (0.63%) Biotechnology
14 4 (0.63%) Virtual Team
15 3 (0.47%) Fat Client
Operating Systems
1 491 (76.72%) Windows
2 214 (33.44%) Windows 7
3 197 (30.78%) Windows Server
4 117 (18.28%) Windows Server 2008
5 94 (14.69%) Windows Server 2012
6 90 (14.06%) Windows 10
7 52 (8.13%) Windows XP
8 45 (7.03%) Windows 8
9 38 (5.94%) Windows Server 2003
10 36 (5.63%) Android
11 32 (5.00%) Mac OS X
12 29 (4.53%) Apple iOS
13 26 (4.06%) Linux
14 8 (1.25%) Unix
15 6 (0.94%) Data ONTAP
15 6 (0.94%) Red Hat Enterprise Linux
16 5 (0.78%) Mac OS
17 3 (0.47%) Windows Mobile
18 2 (0.31%) Solaris
19 1 (0.16%) Windows 2000 Server
Processes & Methodologies
1 145 (22.66%) ITIL
2 38 (5.94%) Service Management
3 32 (5.00%) Time Management
4 26 (4.06%) Incident Management
5 25 (3.91%) Problem Management
5 25 (3.91%) Service Delivery
6 24 (3.75%) Disaster Recovery
7 21 (3.28%) Continuous Improvement
8 17 (2.66%) CRM
9 16 (2.50%) Trend Analysis
10 15 (2.34%) Mentoring
11 14 (2.19%) Asset Management
11 14 (2.19%) Change Control
11 14 (2.19%) Change Management
12 12 (1.88%) Case Management
12 12 (1.88%) Document Management
12 12 (1.88%) Root Cause Analysis
12 12 (1.88%) Workflow
13 11 (1.72%) ITIL V3
13 11 (1.72%) Migration
Programming Languages
1 85 (13.28%) SQL
2 22 (3.44%) PowerShell
3 9 (1.41%) C
4 8 (1.25%) C++
5 7 (1.09%) C#
6 4 (0.63%) VBA
7 3 (0.47%) T-SQL
7 3 (0.47%) VB
8 2 (0.31%) Java
8 2 (0.31%) PL/SQL
9 1 (0.16%) JavaScript
Qualifications
1 74 (11.56%) Microsoft Certification
2 52 (8.13%) MCP
3 47 (7.34%) Degree
4 46 (7.19%) MCSE
5 32 (5.00%) CCNA
5 32 (5.00%) Cisco Certification
6 23 (3.59%) ITIL Certification
7 15 (2.34%) A+ Certification
8 9 (1.41%) MCSA
8 9 (1.41%) MCTS
9 5 (0.78%) MCDST
9 5 (0.78%) PMI Certification
9 5 (0.78%) Security Cleared
10 4 (0.63%) GNVQ
10 4 (0.63%) ITIL Foundation Certificate
10 4 (0.63%) MCITP
11 2 (0.31%) DBS Check
11 2 (0.31%) MOS
11 2 (0.31%) SC Cleared
11 2 (0.31%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 76 (11.88%) SLA
2 8 (1.25%) QA
3 2 (0.31%) ISO/IEC 27001
System Software
1 374 (58.44%) Active Directory
2 52 (8.13%) VMware Infrastructure
3 31 (4.84%) Hyper-V
4 28 (4.38%) XenApp
5 17 (2.66%) vSphere
6 12 (1.88%) Virtual Desktop
7 11 (1.72%) VMware ESXi
7 11 (1.72%) XenDesktop
8 4 (0.63%) Microsoft App-V
8 4 (0.63%) Terminal Services
8 4 (0.63%) VMware Workstation
9 3 (0.47%) Firmware
10 2 (0.31%) BlackBerry Internet Service
10 2 (0.31%) Virtual Machines
11 1 (0.16%) Terminal Server
Systems Management
1 44 (6.88%) SCCM
2 12 (1.88%) SCOM
3 11 (1.72%) Backup Exec
4 8 (1.25%) Nagios
4 8 (1.25%) Norton AntiVirus
5 6 (0.94%) Ansible
6 4 (0.63%) Microsoft Intune
6 4 (0.63%) OpenView
7 3 (0.47%) Cacti
7 3 (0.47%) Jamf Pro
7 3 (0.47%) ServiceCenter
7 3 (0.47%) XenMobile
8 2 (0.31%) AirWatch
9 1 (0.16%) DameWare
9 1 (0.16%) McAfee ePO
9 1 (0.16%) SCSM
9 1 (0.16%) SCVMM
9 1 (0.16%) WSUS
Vendors
1 309 (48.28%) Microsoft
2 135 (21.09%) Citrix
3 120 (18.75%) VMware
4 95 (14.84%) Cisco
5 44 (6.88%) Apple
6 20 (3.13%) iManage
7 19 (2.97%) HP
7 19 (2.97%) Lotus
8 18 (2.81%) Avaya
8 18 (2.81%) Symantec
9 16 (2.50%) Dell
10 14 (2.19%) Mitel
11 13 (2.03%) Juniper
12 8 (1.25%) NetApp
12 8 (1.25%) SAP
13 7 (1.09%) Adobe
13 7 (1.09%) Google
13 7 (1.09%) IBM
13 7 (1.09%) Intel Security
13 7 (1.09%) Salesforce.com
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