2nd Line Support Analyst Jobs in England

Second Line Support Analyst
UK > England

The median Second Line Support Analyst salary in England is £33,000 per year according to job vacancies posted during the 6 months to 23 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
23 Apr 2024
Same period 2023 Same period 2022
Rank 725 782 835
Rank change year-on-year +57 +53 -155
Permanent jobs requiring a 2nd Line Support Analyst 111 168 301
As % of all permanent jobs advertised in England 0.13% 0.18% 0.23%
As % of the Job Titles category 0.14% 0.19% 0.24%
Number of salaries quoted 100 156 267
10th Percentile £26,250 £26,250 £23,487
25th Percentile £28,750 £28,500 £25,500
Median annual salary (50th Percentile) £33,000 £31,000 £30,000
Median % change year-on-year +6.45% +3.33% +7.14%
75th Percentile £40,000 £35,688 £35,000
90th Percentile £46,250 £43,125 £38,750
UK median annual salary £32,500 £31,000 £30,000
% change year-on-year +4.84% +3.33% +7.14%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 79,927 86,214 125,478
% of permanent jobs with a recognized job title 94.48% 91.56% 96.07%
Number of salaries quoted 59,989 54,425 75,776
10th Percentile £28,500 £32,750 £32,500
25th Percentile £38,084 £45,000 £43,000
Median annual salary (50th Percentile) £54,000 £60,500 £60,000
Median % change year-on-year -10.74% +0.83% +9.09%
75th Percentile £72,433 £82,500 £80,000
90th Percentile £91,250 £100,000 £97,500
UK median annual salary £53,000 £60,000 £60,000
% change year-on-year -11.67% - +9.09%

2nd Line Support Analyst
Job Vacancy Trend in England

Job postings that featured 2nd Line Support Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 2nd Line Support Analyst in England

2nd Line Support Analyst
Salary Trend in England

3-month moving average salary quoted in jobs citing 2nd Line Support Analyst in England.

Salary trend for 2nd Line Support Analyst in England

2nd Line Support Analyst
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support Analyst in England over the 6 months to 23 April 2024.

Salary histogram for 2nd Line Support Analyst in England

2nd Line Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the England region over the 6 months to 23 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +104 33 £39,000 +11.43% 2
South East -7 23 £30,125 -2.82%
North of England +51 22 £30,500 -6.15% 1
Midlands +11 16 £28,500 -1.72% 1
South West -9 12 £43,000 +43.33%
Yorkshire +92 11 £30,500 -2.40% 1
North West +11 11 £31,250 -4.58%
West Midlands +22 9 £31,000 +6.90% 1
East Midlands -12 7 £28,500 -5.00%
East of England +25 5 £35,000 +26.13% 2
2nd Line Support Analyst
UK

2nd Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 23 April 2024, 2nd Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support Analyst in the job title.

1 69 (62.16%) Windows
2 67 (60.36%) Microsoft 365
3 66 (59.46%) Microsoft
4 52 (46.85%) Active Directory
5 40 (36.04%) Customer Service
6 39 (35.14%) Social Skills
7 31 (27.93%) Windows 10
8 30 (27.03%) Microsoft Exchange
9 29 (26.13%) Problem-Solving
10 28 (25.23%) Microsoft Office
11 27 (24.32%) ITIL
12 26 (23.42%) Azure
13 24 (21.62%) Windows Server
13 24 (21.62%) Citrix
14 23 (20.72%) ITSM
15 21 (18.92%) DNS
16 20 (18.02%) LAN
16 20 (18.02%) WAN
17 19 (17.12%) SLA
17 19 (17.12%) VMware
18 18 (16.22%) DHCP
18 18 (16.22%) VMware Infrastructure
19 16 (14.41%) Firewall
20 14 (12.61%) Cisco
21 13 (11.71%) Finance
21 13 (11.71%) Law
21 13 (11.71%) SCCM
21 13 (11.71%) Apple iOS
22 12 (10.81%) Microsoft Intune
22 12 (10.81%) ServiceNow

2nd Line Support Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 30 (27.03%) Microsoft Exchange
2 6 (5.41%) SharePoint
Applications
1 28 (25.23%) Microsoft Office
2 1 (0.90%) Microsoft Excel
2 1 (0.90%) Microsoft PowerPoint
Business Applications
1 4 (3.60%) Dynamics CRM
1 4 (3.60%) Dynamics NAV
Cloud Services
1 67 (60.36%) Microsoft 365
2 26 (23.42%) Azure
3 11 (9.91%) AWS
4 8 (7.21%) Entra ID
4 8 (7.21%) Power Platform
5 6 (5.41%) OneDrive
6 5 (4.50%) GCP
7 4 (3.60%) Dynamics 365
8 2 (1.80%) Mimecast
9 1 (0.90%) PowerApps
9 1 (0.90%) SaaS
Communications & Networking
1 21 (18.92%) DNS
2 20 (18.02%) LAN
2 20 (18.02%) WAN
3 18 (16.22%) DHCP
4 16 (14.41%) Firewall
5 10 (9.01%) TCP/IP
5 10 (9.01%) VLAN
6 9 (8.11%) VPN
7 8 (7.21%) Wireless
8 7 (6.31%) WLAN
9 5 (4.50%) Structured Cabling
10 4 (3.60%) ADSL
10 4 (3.60%) Broadband
10 4 (3.60%) Internet
10 4 (3.60%) Intranet
10 4 (3.60%) Wi-Fi
11 3 (2.70%) Cisco IOS
12 2 (1.80%) Ethernet
12 2 (1.80%) Remote Desktop
12 2 (1.80%) SAN
Database & Business Intelligence
1 4 (3.60%) Power BI
1 4 (3.60%) SQL Server
Development Applications
1 4 (3.60%) JIRA
General
1 39 (35.14%) Social Skills
2 13 (11.71%) Finance
2 13 (11.71%) Law
3 9 (8.11%) Legal
3 9 (8.11%) Manufacturing
4 7 (6.31%) Analytical Skills
4 7 (6.31%) Inclusion and Diversity
5 6 (5.41%) Documentation Skills
5 6 (5.41%) Marketing
6 5 (4.50%) Telecoms
7 2 (1.80%) Digital Healthcare
7 2 (1.80%) Public Sector
8 1 (0.90%) Back Office
8 1 (0.90%) Banking
Miscellaneous
1 7 (6.31%) Self-Motivation
1 7 (6.31%) Video Conferencing
2 4 (3.60%) Driving Licence
2 4 (3.60%) iPhone
2 4 (3.60%) Virtual Team
3 3 (2.70%) CMDB
4 2 (1.80%) BYOD
4 2 (1.80%) Cyber Threat
4 2 (1.80%) Data Centre
4 2 (1.80%) IoT
4 2 (1.80%) Team-Oriented Environment
5 1 (0.90%) iPad
5 1 (0.90%) Mobile App
5 1 (0.90%) Onboarding
5 1 (0.90%) Public Cloud
5 1 (0.90%) Renewable Energy
5 1 (0.90%) Replication
Operating Systems
1 69 (62.16%) Windows
2 31 (27.93%) Windows 10
3 24 (21.62%) Windows Server
4 13 (11.71%) Apple iOS
5 11 (9.91%) Windows 7
6 10 (9.01%) Android
6 10 (9.01%) Windows Server 2019
7 6 (5.41%) Windows Server 2016
8 3 (2.70%) Linux
8 3 (2.70%) Windows Server 2012
9 2 (1.80%) Mac OS X
10 1 (0.90%) Mac OS
10 1 (0.90%) Red Hat Enterprise Linux
10 1 (0.90%) Windows 8
10 1 (0.90%) Windows NT
10 1 (0.90%) Windows XP
Processes & Methodologies
1 40 (36.04%) Customer Service
2 29 (26.13%) Problem-Solving
3 27 (24.32%) ITIL
4 23 (20.72%) ITSM
5 11 (9.91%) Service Management
6 10 (9.01%) Change Management
6 10 (9.01%) CRM
7 9 (8.11%) Mobile Device Management
8 8 (7.21%) Incident Management
8 8 (7.21%) Service Delivery
9 7 (6.31%) ERP
10 5 (4.50%) Asset Management
10 5 (4.50%) Data Loss Prevention
10 5 (4.50%) Proactive Monitoring
10 5 (4.50%) Stakeholder Management
11 4 (3.60%) Continuous Improvement
11 4 (3.60%) Server Virtualisation
11 4 (3.60%) Service Desk Management
11 4 (3.60%) Software Asset Management
11 4 (3.60%) User Experience
Programming Languages
1 12 (10.81%) SQL
2 4 (3.60%) PowerShell
Qualifications
1 9 (8.11%) Microsoft Certification
2 8 (7.21%) Degree
3 7 (6.31%) Network+ Certification
4 6 (5.41%) A+ Certification
5 5 (4.50%) AWS Certification
5 5 (4.50%) Security Cleared
6 4 (3.60%) CCNA
6 4 (3.60%) Cisco Certification
6 4 (3.60%) MCITP
7 3 (2.70%) DV Cleared
7 3 (2.70%) ITIL Certification
8 2 (1.80%) MCSA
9 1 (0.90%) Computer Science Degree
Quality Assurance & Compliance
1 19 (17.12%) SLA
2 2 (1.80%) ISO 9001
2 2 (1.80%) ISO/IEC 27001
System Software
1 52 (46.85%) Active Directory
2 18 (16.22%) VMware Infrastructure
3 7 (6.31%) Virtual Desktop
4 6 (5.41%) Hyper-V
5 5 (4.50%) XenApp
5 5 (4.50%) XenDesktop
6 4 (3.60%) VMware Workstation
7 1 (0.90%) VMware ESXi
Systems Management
1 13 (11.71%) SCCM
2 12 (10.81%) Microsoft Intune
3 6 (5.41%) Jamf Pro
4 4 (3.60%) WSUS
5 1 (0.90%) McAfee ePO
5 1 (0.90%) Nessus
Vendors
1 66 (59.46%) Microsoft
2 24 (21.62%) Citrix
3 19 (17.12%) VMware
4 14 (12.61%) Cisco
5 12 (10.81%) ServiceNow
6 8 (7.21%) HP
7 6 (5.41%) Apple
7 6 (5.41%) Avaya
7 6 (5.41%) Google
8 5 (4.50%) Adobe
8 5 (4.50%) Dell
9 4 (3.60%) Symantec
10 2 (1.80%) Salesforce
11 1 (0.90%) arcserve
11 1 (0.90%) IBM
11 1 (0.90%) McAfee
11 1 (0.90%) Oracle
11 1 (0.90%) Red Hat
11 1 (0.90%) Remedy
11 1 (0.90%) Veritas