Period
to 23 November 2017

The median annual salary for a 2nd Line Support Analyst was £27,500 in advertised job vacancies in England during the 6 months to 23 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Analyst
UK > England
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 678 625 663
Rank change year-on-year -53 +38 -57
Permanent jobs requiring a 2nd Line Support Analyst 536 668 735
As % of all permanent IT jobs advertised in England 0.32% 0.37% 0.36%
As % of the Job Titles category 0.33% 0.39% 0.37%
Number of salaries quoted 518 630 676
England median annual salary £27,500 £27,000 £27,000
Median salary % change year-on-year +1.85% - +3.85%
10th Percentile £21,250 £20,750 £20,750
90th Percentile £36,250 £36,000 £36,214
UK median annual salary £27,500 £27,000 £26,500
% change year-on-year +1.85% +1.89% +1.92%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 161572 172869 197438
% of permanent IT jobs with a recognized job title 95.72% 96.50% 96.51%
Number of salaries quoted 130677 145836 165635
England median annual salary £50,000 £47,500 £46,377
Median salary % change year-on-year +5.26% +2.42% +3.06%
10th Percentile £27,500 £27,250 £26,375
90th Percentile £78,750 £77,500 £75,000
UK median annual salary £48,000 £47,500 £45,000
% change year-on-year +1.05% +5.56% -

2nd Line Support Analyst
Job Vacancy Trend in England

Job postings that featured 2nd Line Support Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for 2nd Line Support Analyst in England

2nd Line Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst in England.

Salary trend for 2nd Line Support Analyst in England

2nd Line Support Analyst
Salary Histogram in England

The salary distribution of IT jobs citing 2nd Line Support Analyst in England over the 6 months to 23 November 2017.

Salary histogram for 2nd Line Support Analyst in England

2nd Line Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the England region over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -35 202 £30,500 - 14
South East +7 153 £26,500 +1.92% 8
North of England -24 64 £25,000 +11.11% 2
Midlands +23 55 £25,000 - 3
Yorkshire -4 37 £27,500 +10.00% 1
East of England -5 37 £26,250 +5.00% 3
East Midlands +33 28 £27,500 +7.84% 2
West Midlands +13 27 £24,000 - 1
South West +1 26 £25,000 -7.41% 1
North West -16 26 £24,500 +16.67% 1
North East +10 1 £29,000 +5.45%
2nd Line Support Analyst
UK

2nd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 23 November 2017, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring 2nd Line Support Analyst in the job title.

1 381 (71.08%) Windows
2 317 (59.14%) Microsoft
3 279 (52.05%) Active Directory
4 198 (36.94%) Microsoft Office
5 176 (32.84%) Windows Server
6 161 (30.04%) Windows 7
7 133 (24.81%) ITIL
8 131 (24.44%) MS Exchange
9 127 (23.69%) Office 365
10 101 (18.84%) Windows 10
11 94 (17.54%) VMware
12 86 (16.04%) SQL
13 84 (15.67%) Windows Server 2008
14 82 (15.30%) Finance
15 78 (14.55%) Citrix
16 72 (13.43%) SLA
17 67 (12.50%) Windows Server 2012
18 64 (11.94%) Cisco
19 63 (11.75%) DNS
20 62 (11.57%) DHCP
21 60 (11.19%) LAN
21 60 (11.19%) Microsoft Certification
22 57 (10.63%) Firewall
23 56 (10.45%) Law
23 56 (10.45%) WAN
24 55 (10.26%) Windows 8
25 52 (9.70%) TCP/IP
26 49 (9.14%) VMware Infrastructure
27 43 (8.02%) Hyper-V
28 38 (7.09%) Apple

2nd Line Support Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 131 (24.44%) MS Exchange
2 37 (6.90%) Exchange Server 2010
3 33 (6.16%) SharePoint
4 32 (5.97%) IIS
5 24 (4.48%) Exchange Server 2013
6 22 (4.10%) Exchange Server 2007
7 21 (3.92%) Blackberry Enterprise Server
8 16 (2.99%) Skype for Business
9 9 (1.68%) Site Server
10 8 (1.49%) Exchange Server 2003
11 5 (0.93%) Apache
12 3 (0.56%) Tomcat
13 2 (0.37%) IBM Notes
13 2 (0.37%) SharePoint 2010
14 1 (0.19%) Confluence
14 1 (0.19%) JBoss
14 1 (0.19%) SharePoint 2013
14 1 (0.19%) WordPress
Applications
1 198 (36.94%) Microsoft Office
2 19 (3.54%) Microsoft Excel
3 8 (1.49%) Microsoft PowerPoint
4 3 (0.56%) Adobe Creative Suite
5 2 (0.37%) AutoCAD
5 2 (0.37%) Revit
6 1 (0.19%) MS Visio
6 1 (0.19%) S-PLUS
Business Applications
1 7 (1.31%) Dynamics CRM
2 4 (0.75%) NetSuite
3 3 (0.56%) Sage 200
3 3 (0.56%) SAP Business One
4 2 (0.37%) GoldMine
4 2 (0.37%) Markit EDM
4 2 (0.37%) Payment Gateway
4 2 (0.37%) thinkFolio
5 1 (0.19%) Eloqua
5 1 (0.19%) Visualfiles
Cloud Services
1 127 (23.69%) Office 365
2 32 (5.97%) Microsoft Azure
3 9 (1.68%) OneDrive
4 8 (1.49%) SaaS
5 7 (1.31%) Mimecast
6 6 (1.12%) Amazon AWS
7 5 (0.93%) Cloud Computing
8 3 (0.56%) IaaS
8 3 (0.56%) PaaS
9 1 (0.19%) Adobe Analytics
9 1 (0.19%) Adobe Creative Cloud
9 1 (0.19%) G Suite
Communications & Networking
1 63 (11.75%) DNS
2 62 (11.57%) DHCP
3 60 (11.19%) LAN
4 57 (10.63%) Firewall
5 56 (10.45%) WAN
6 52 (9.70%) TCP/IP
7 37 (6.90%) VPN
8 30 (5.60%) VoIP
9 18 (3.36%) SAN
9 18 (3.36%) Skype
10 16 (2.99%) Wi-Fi
11 14 (2.61%) Internet
11 14 (2.61%) Remote Desktop
12 10 (1.87%) IP Telephony
12 10 (1.87%) VLAN
12 10 (1.87%) Wireless
13 7 (1.31%) WLAN
14 4 (0.75%) Ethernet
14 4 (0.75%) FTP
14 4 (0.75%) NAS
Database & Business Intelligence
1 21 (3.92%) SQL Server
2 4 (0.75%) MySQL
3 3 (0.56%) SQL Server 2008
4 2 (0.37%) Blockchain
4 2 (0.37%) Crystal Reports
4 2 (0.37%) Relational Database
4 2 (0.37%) SQL Server 2005
4 2 (0.37%) SQL Server 2012
4 2 (0.37%) SQL Server Integration Services
4 2 (0.37%) SQL Server Reporting Services
5 1 (0.19%) Oracle Database
5 1 (0.19%) Oracle Reports
5 1 (0.19%) PostgreSQL
Development Applications
1 4 (0.75%) JIRA
2 2 (0.37%) Eclipse
2 2 (0.37%) Visual Studio
3 1 (0.19%) SQL Server Management Studio (SSMS)
General
1 82 (15.30%) Finance
2 56 (10.45%) Law
3 37 (6.90%) Legal
4 21 (3.92%) Retail
5 14 (2.61%) Banking
6 12 (2.24%) Telecoms
7 4 (0.75%) Manufacturing
7 4 (0.75%) Marketing
8 3 (0.56%) Back Office
8 3 (0.56%) Games
9 2 (0.37%) Automotive
9 2 (0.37%) Financial Institution
9 2 (0.37%) Front Office
9 2 (0.37%) Investment Banking
10 1 (0.19%) Advertising
10 1 (0.19%) Aerospace
10 1 (0.19%) Billing
10 1 (0.19%) French Language
10 1 (0.19%) Multimedia
Libraries, Frameworks & Software Standards
1 8 (1.49%) HTML
2 7 (1.31%) CSS
3 6 (1.12%) .NET
4 5 (0.93%) COM
5 3 (0.56%) Web Services
5 3 (0.56%) XML
6 2 (0.37%) ASP.NET
6 2 (0.37%) ASP.NET MVC 5
6 2 (0.37%) FIX Protocol
6 2 (0.37%) HTML5
6 2 (0.37%) jQuery
6 2 (0.37%) Twitter Bootstrap
7 1 (0.19%) ASP.NET MVC
7 1 (0.19%) Oracle Fusion
7 1 (0.19%) PRADO
Miscellaneous
1 34 (6.34%) Blackberry
2 27 (5.04%) iPhone
3 25 (4.66%) Analytical Skills
4 17 (3.17%) Management Information System
5 16 (2.99%) Computer Science
6 14 (2.61%) Driving Licence
7 10 (1.87%) User Experience
8 9 (1.68%) iPad
9 8 (1.49%) Enterprise Storage
9 8 (1.49%) EPoS
10 7 (1.31%) Video Conferencing
11 6 (1.12%) Fintech
11 6 (1.12%) Smartphone
12 5 (0.93%) Replication
13 3 (0.56%) Derivative
13 3 (0.56%) Enterprise Software
14 2 (0.37%) Apple TV
14 2 (0.37%) CCTV
14 2 (0.37%) Data Centre
14 2 (0.37%) Equity Derivative
Operating Systems
1 381 (71.08%) Windows
2 176 (32.84%) Windows Server
3 161 (30.04%) Windows 7
4 101 (18.84%) Windows 10
5 84 (15.67%) Windows Server 2008
6 67 (12.50%) Windows Server 2012
7 55 (10.26%) Windows 8
8 32 (5.97%) Linux
9 24 (4.48%) Android
10 23 (4.29%) Apple iOS
11 18 (3.36%) Windows Server 2003
12 17 (3.17%) Mac OS X
12 17 (3.17%) Windows XP
13 7 (1.31%) Mac OS
14 3 (0.56%) Data ONTAP
14 3 (0.56%) Unix
14 3 (0.56%) Windows Phone
15 2 (0.37%) CentOS
15 2 (0.37%) Windows Mobile
15 2 (0.37%) Windows Vista
Processes & Methodologies
1 133 (24.81%) ITIL
2 33 (6.16%) Service Delivery
3 27 (5.04%) Incident Management
4 24 (4.48%) Problem Management
5 21 (3.92%) Change Management
6 20 (3.73%) Service Management
7 19 (3.54%) CRM
8 16 (2.99%) Project Management
9 15 (2.80%) ITIL V3
10 14 (2.61%) Process Improvement
11 11 (2.05%) Asset Management
11 11 (2.05%) Root Cause Analysis
11 11 (2.05%) Time Management
12 10 (1.87%) Mathematics
12 10 (1.87%) Mobile Device Management
13 9 (1.68%) Document Management
13 9 (1.68%) Line Management
13 9 (1.68%) Manual Testing
14 8 (1.49%) Software Deployment
15 7 (1.31%) Kalman Filter
Programming Languages
1 86 (16.04%) SQL
2 19 (3.54%) PowerShell
3 4 (0.75%) C#
3 4 (0.75%) PHP
4 3 (0.56%) Java
4 3 (0.56%) Python
4 3 (0.56%) VB
5 2 (0.37%) C
5 2 (0.37%) Uniface
5 2 (0.37%) VBA
6 1 (0.19%) PL/SQL
6 1 (0.19%) RPG
6 1 (0.19%) T-SQL
6 1 (0.19%) VB.NET
Qualifications
1 60 (11.19%) Microsoft Certification
2 34 (6.34%) MCP
3 31 (5.78%) Degree
4 27 (5.04%) MCSE
5 20 (3.73%) CCNA
5 20 (3.73%) Cisco Certification
5 20 (3.73%) ITIL Certification
6 19 (3.54%) MCSA
7 11 (2.05%) Security Cleared
8 10 (1.87%) A+ Certification
9 9 (1.68%) SC Cleared
10 7 (1.31%) MCTS
11 5 (0.93%) ITIL Foundation Certificate
12 4 (0.75%) MCDST
12 4 (0.75%) Network+ Certification
13 3 (0.56%) Computer Science Degree
14 1 (0.19%) MCITP
14 1 (0.19%) PMI Certification
Quality Assurance & Compliance
1 72 (13.43%) SLA
2 3 (0.56%) QA
3 2 (0.37%) ISO 9001
3 2 (0.37%) ISO/IEC 27001
4 1 (0.19%) Data Quality
4 1 (0.19%) PCI DSS
System Software
1 279 (52.05%) Active Directory
2 49 (9.14%) VMware Infrastructure
3 43 (8.02%) Hyper-V
4 11 (2.05%) XenApp
5 7 (1.31%) vSphere
6 4 (0.75%) VMware ESXi
7 3 (0.56%) BitLocker
7 3 (0.56%) Terminal Services
7 3 (0.56%) Virtual Desktop
8 2 (0.37%) VMware Workstation
9 1 (0.19%) Firmware
9 1 (0.19%) Microsoft Virtual Server
9 1 (0.19%) Virtual Machines
9 1 (0.19%) Virtual Servers
Systems Management
1 17 (3.17%) SCCM
2 12 (2.24%) Microsoft Intune
3 9 (1.68%) Backup Exec
3 9 (1.68%) WSUS
4 6 (1.12%) Norton AntiVirus
5 5 (0.93%) Symantec Endpoint Protection
6 4 (0.75%) Cisco CUCM
6 4 (0.75%) vCenter Server
7 3 (0.56%) Ansible
7 3 (0.56%) ServiceCenter
8 2 (0.37%) XenMobile
9 1 (0.19%) AirWatch
9 1 (0.19%) McAfee ePO
9 1 (0.19%) NetBackup
Vendors
1 317 (59.14%) Microsoft
2 94 (17.54%) VMware
3 78 (14.55%) Citrix
4 64 (11.94%) Cisco
5 38 (7.09%) Apple
6 32 (5.97%) iManage
7 15 (2.80%) Google
8 14 (2.61%) Avaya
9 13 (2.43%) Oracle
9 13 (2.43%) SAP
10 12 (2.24%) Dell
11 11 (2.05%) NetApp
12 10 (1.87%) Sophos
13 9 (1.68%) EqualLogic
13 9 (1.68%) Veeam
14 8 (1.49%) Symantec
15 7 (1.31%) Adobe
15 7 (1.31%) HP
15 7 (1.31%) Mitel
15 7 (1.31%) Salesforce.com