2nd Line Support Analyst Jobs in England

Second Line Support Analyst
UK > England

The median Second Line Support Analyst salary in England is £32,500 per year, according to job vacancies posted during the 6 months leading to 16 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
16 May 2025
Same period 2024 Same period 2023
Rank 584 739 765
Rank change year-on-year +155 +26 +89
Permanent jobs requiring a 2nd Line Support Analyst 108 104 149
As % of all permanent jobs advertised in England 0.22% 0.12% 0.17%
As % of the Job Titles category 0.24% 0.13% 0.18%
Number of salaries quoted 94 93 137
10th Percentile £26,750 £26,250 £26,250
25th Percentile £28,750 £29,000 £28,500
Median annual salary (50th Percentile) £32,500 £33,500 £31,500
Median % change year-on-year -2.99% +6.35% +5.00%
75th Percentile £37,500 £40,000 £37,000
90th Percentile £42,700 £46,250 £43,750
UK median annual salary £32,500 £33,000 £31,500
% change year-on-year -1.52% +4.76% +5.00%

All Permanent IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 44,665 81,175 81,176
% of permanent jobs with a recognized job title 90.78% 94.55% 91.50%
Number of salaries quoted 24,293 60,496 51,517
10th Percentile £30,000 £28,500 £32,500
25th Percentile £41,250 £38,250 £45,000
Median annual salary (50th Percentile) £57,000 £53,500 £60,800
Median % change year-on-year +6.54% -12.01% +1.33%
75th Percentile £75,000 £71,250 £82,500
90th Percentile £97,500 £90,519 £100,000
UK median annual salary £56,000 £52,500 £60,000
% change year-on-year +6.67% -12.50% -

2nd Line Support Analyst
Job Vacancy Trend in England

Job postings that featured 2nd Line Support Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 2nd Line Support Analyst in England

2nd Line Support Analyst
Salary Trend in England

3-month moving average salary quoted in jobs citing 2nd Line Support Analyst in England.

Salary trend for 2nd Line Support Analyst in England

2nd Line Support Analyst
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support Analyst in England over the 6 months to 16 May 2025.

Salary histogram for 2nd Line Support Analyst in England

2nd Line Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the England region over the 6 months to 16 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +66 36 £30,500 - 1
London +105 28 £40,000 +2.56% 5
Yorkshire +81 23 £28,500 -6.56% 1
South West +117 20 £32,500 -24.42% 6
East of England +51 13 £32,500 -7.14% 5
North West +6 11 £33,500 +7.20%
Midlands +58 10 £35,750 +23.28% 6
East Midlands +34 8 £38,500 +33.91% 3
West Midlands +49 2 £29,750 -13.77% 2
North East - 2 £25,000 -
South East +81 1 £30,500 -0.81% 4
2nd Line Support Analyst
UK

2nd Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 16 May 2025, 2nd Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support Analyst in the job title.

1 76 (70.37%) Windows
2 69 (63.89%) Microsoft 365
3 57 (52.78%) Microsoft
4 54 (50.00%) Active Directory
5 36 (33.33%) Azure
6 34 (31.48%) Windows Server
7 33 (30.56%) Social Skills
8 32 (29.63%) Law
9 29 (26.85%) Windows 10
10 28 (25.93%) SharePoint
11 26 (24.07%) Microsoft Exchange
11 26 (24.07%) Firewall
12 25 (23.15%) Problem-Solving
13 23 (21.30%) Microsoft Intune
13 23 (21.30%) Linux
13 23 (21.30%) ITIL
14 19 (17.59%) Microsoft Office
14 19 (17.59%) Degree
15 18 (16.67%) Python
15 18 (16.67%) Cybersecurity
16 17 (15.74%) Customer Service
16 17 (15.74%) Cisco
17 16 (14.81%) SQL
17 16 (14.81%) Service Delivery
17 16 (14.81%) Mac OS X
17 16 (14.81%) Cisco IOS
18 13 (12.04%) SLA
19 12 (11.11%) DHCP
19 12 (11.11%) DNS
20 11 (10.19%) VoIP

2nd Line Support Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 28 (25.93%) SharePoint
2 26 (24.07%) Microsoft Exchange
3 1 (0.93%) Exchange Server 2010
3 1 (0.93%) Exchange Server 2013
Applications
1 19 (17.59%) Microsoft Office
2 5 (4.63%) Microsoft Excel
3 4 (3.70%) Microsoft PowerPoint
Business Applications
1 1 (0.93%) Carpe Diem
1 1 (0.93%) Elite 3E
1 1 (0.93%) Remedy ITSM
Cloud Services
1 69 (63.89%) Microsoft 365
2 36 (33.33%) Azure
3 11 (10.19%) OneDrive
4 8 (7.41%) Entra ID
4 8 (7.41%) Microsoft Copilot
5 1 (0.93%) AWS
Communications & Networking
1 26 (24.07%) Firewall
2 16 (14.81%) Cisco IOS
3 12 (11.11%) DHCP
3 12 (11.11%) DNS
4 11 (10.19%) VoIP
5 10 (9.26%) VLAN
6 8 (7.41%) Wireless
7 7 (6.48%) TCP/IP
8 6 (5.56%) LAN
8 6 (5.56%) VPN
9 5 (4.63%) WAN
9 5 (4.63%) Wi-Fi
10 2 (1.85%) Softphone
10 2 (1.85%) Telnet
11 1 (0.93%) ADSL
Database & Business Intelligence
1 5 (4.63%) Amazon RDS
2 2 (1.85%) Relational Database
Development Applications
1 2 (1.85%) Git
General
1 33 (30.56%) Social Skills
2 32 (29.63%) Law
3 11 (10.19%) Manufacturing
4 8 (7.41%) Games
5 7 (6.48%) Analytical Skills
5 7 (6.48%) Finance
5 7 (6.48%) Marketing
6 5 (4.63%) Legal
7 4 (3.70%) Organisational Skills
8 2 (1.85%) Banking
9 1 (0.93%) Advertising
9 1 (0.93%) Presentation Skills
Libraries, Frameworks & Software Standards
1 2 (1.85%) FIX Protocol
2 1 (0.93%) X-Windows
Miscellaneous
1 10 (9.26%) Self-Motivation
2 8 (7.41%) FMCG
3 6 (5.56%) Onboarding
4 3 (2.78%) Video Conferencing
5 2 (1.85%) Equities
5 2 (1.85%) Fixed Income
5 2 (1.85%) Handset
5 2 (1.85%) Life Science
5 2 (1.85%) Reference Data
6 1 (0.93%) CMDB
6 1 (0.93%) Derivative
6 1 (0.93%) Foreign Exchange (FX)
6 1 (0.93%) iSeries
Operating Systems
1 76 (70.37%) Windows
2 34 (31.48%) Windows Server
3 29 (26.85%) Windows 10
4 23 (21.30%) Linux
5 16 (14.81%) Mac OS X
6 11 (10.19%) Windows Server 2019
7 3 (2.78%) Apple iOS
7 3 (2.78%) Windows Server 2012
7 3 (2.78%) Windows Server 2016
8 2 (1.85%) Mac OS
8 2 (1.85%) Red Hat Enterprise Linux
8 2 (1.85%) Rocky
8 2 (1.85%) Ubuntu
8 2 (1.85%) Unix
9 1 (0.93%) Android
9 1 (0.93%) CentOS
Processes & Methodologies
1 25 (23.15%) Problem-Solving
2 23 (21.30%) ITIL
3 18 (16.67%) Cybersecurity
4 17 (15.74%) Customer Service
5 16 (14.81%) Service Delivery
6 11 (10.19%) ITSM
7 10 (9.26%) Disaster Recovery
7 10 (9.26%) Ticket Management
8 8 (7.41%) Mentoring
9 6 (5.56%) Incident Management
9 6 (5.56%) Logistics
9 6 (5.56%) Patch Management
10 5 (4.63%) Collaborative Working
10 5 (4.63%) Security Management
11 4 (3.70%) Batch Management
12 3 (2.78%) Asset Management
12 3 (2.78%) IT Strategy
12 3 (2.78%) Problem Management
13 2 (1.85%) Application Packaging
13 2 (1.85%) Computer Science
Programming Languages
1 18 (16.67%) Python
2 16 (14.81%) SQL
3 4 (3.70%) PowerShell
4 2 (1.85%) Bash
Qualifications
1 19 (17.59%) Degree
2 9 (8.33%) Cisco Certification
3 7 (6.48%) CCNP
3 7 (6.48%) MCSA
3 7 (6.48%) Microsoft Certification
3 7 (6.48%) Security Cleared
4 5 (4.63%) A+ Certification
4 5 (4.63%) Network+ Certification
4 5 (4.63%) SC Cleared
5 3 (2.78%) ITIL Certification
6 2 (1.85%) CCNA
6 2 (1.85%) Computer Science Degree
7 1 (0.93%) MCP
Quality Assurance & Compliance
1 13 (12.04%) SLA
System Software
1 54 (50.00%) Active Directory
2 6 (5.56%) Firmware
3 3 (2.78%) Microsoft Virtual Server
3 3 (2.78%) Virtual Servers
4 1 (0.93%) BitLocker
Systems Management
1 23 (21.30%) Microsoft Intune
2 6 (5.56%) SCCM
3 2 (1.85%) Grafana
4 1 (0.93%) Norton AntiVirus
Vendors
1 57 (52.78%) Microsoft
2 17 (15.74%) Cisco
3 9 (8.33%) ServiceNow
4 5 (4.63%) Citrix
4 5 (4.63%) Sage
5 3 (2.78%) Apple
5 3 (2.78%) HP
5 3 (2.78%) VMware
6 2 (1.85%) Atlassian
6 2 (1.85%) Oracle
6 2 (1.85%) Qualys
6 2 (1.85%) Red Hat
6 2 (1.85%) Sophos
7 1 (0.93%) DocuSign
7 1 (0.93%) iManage
7 1 (0.93%) McAfee
7 1 (0.93%) MobileIron
7 1 (0.93%) Remedy
7 1 (0.93%) Symantec
7 1 (0.93%) WatchGuard