25 of 25 Customer Experience Jobs in Berkshire

Customer Operations Executive - Mobile Telecoms Location: Greater Reading - 3 days/week in office Permanent A leading organisation within the UK’s digital infrastructure sector is seeking a Customer Operations Executive to support the delivery of outstanding customer experience across its B2B ecosystem. Operating … organisation works closely with customers, landlords and partners to enable critical digital infrastructure. As the business continues to expand its propositions and enhance customer experience, the Marketing & Customer Operations team plays a key role in driving operational excellence, insight-led decision making and measurable improvements in customer ...

Genesys Cloud CX Consultant Paying £50,000-£70,000 (Multiple hires at various levels) Remote based. Leading CCaaS Provider A market-leading Contact Centre as a Service provider is expanding its Professional Services function and is seeking an accomplished Genesys Cloud CX Specialist. This is an exciting opportunity to shape … major enterprise clients while working with one of the most innovative cloud platforms in the industry. Key Responsibilities Lead end-to-end Genesys Cloud CX workstreams within complex enterprise implementations. Facilitate high-quality workshops with operational, technical, and senior stakeholder groups to understand customer journeys and CX objectives. Translate ...

Service Desk Analyst (1st Line Support) We are looking for an experienced and customer-focused IT Service Desk Analyst to act as the first point of contact for IT Incidents and Service Requests. You will take ownership of customer issues from initial logging through to resolution, ensuring excellent … role is ideal for someone who thrives in a fast-paced Managed Services environment, enjoys problem-solving, and is passionate about delivering a positive customer experience while aiming for first-contact resolution wherever possible. Normal Hours of Work:Monday to Sunday, 24x7x365 Shift Rota.4 days on, 4 days ...

Application Support Analyst Slough Up to £40,000 + 15% Bonus + Benefits Join a leading UK retailer where technology underpins every aspect of customer experience and business performance. In this role, you ll take ownership of application operations across core business systems, including Microsoft Business Central … Contribute to process and system improvements. Maintain documentation including system guides, knowledge articles, and API references. Collaborate with Infrastructure, Cybersecurity, and Development teams. Technical Experience Experience with middleware or integration platforms (e.g. Mulesoft or similar). Ability to work with APIs (headers, payloads, authentication, performance). Familiarity with ...

countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded … existing testing tools and frameworks. Implement Test Automation : Implement test automation solutions, including scripting, framework development, and tool integration. ROI on automation testing : Ensure Customer have RoI on testing tools by realizing productivity and efficiency gains in testing area Collaborate with Stakeholders: Collaborate with stakeholders, including testing teams, development ...

iHasco colleagues. You will get to know the core features of our iHasco eLearning at an experienced level. The primary responsibility is to handle customer issues over the phone as well as through tickets, email and live chat. Technical Support must be able to identify the issue by troubleshooting … testing with the customer and work with the Development Team as needed, to resolve any issues to our customer’s satisfaction. You will have the opportunity to improve processes and customer experience by creating new knowledge about our product and providing your insights to fellow colleagues ...

Bonus + Benefits Join one of the UK s most established retail organisations, operating nationally with a strong reputation for quality, customer experience, and product design. With a large store footprint and growing online presence, the business continues to invest in data and analytics to drive smarter commercial … across the organisation. This is an opportunity for a Commercial Analyst to play a key role in delivering actionable insights across sales, inventory, and customer performance. Working closely with senior stakeholders, including board-level leadership, you ll transform complex retail data into clear commercial reporting that supports strategic decision ...

deliver measurable value for both customers and the business. This is a hands‐on, outcome‐driven role , ideal for someone who enjoys solving complex customer problems, learning through data and delivering tangible results. You’ll work closely with product, engineering, support and commercial teams to translate requirements into exceptional … customer experiences. Your role in action Shape and manage the product’s search, booking and servicing experiences from discovery through to customer release. Contribute to product strategy and long‐term roadmapping. Use understanding of travel agency workflows to identify opportunities for smarter, more efficient travel selling. Define, analyse ...

function across managed print and IT resale, ensuring we have a resilient, cost-effective, and forward-thinking supply chain that supports both growth and customer excellence. You will work closely with senior leadership and cross-functional teams, bringing insight, structure, and innovation into how we source, manage, and optimise … processes, policies, and systems to improve efficiency, compliance, and data visibility Partnering with sales, operations, and finance to align procurement with demand planning and customer commitments Using market insight and data to identify opportunities for innovation, cost reduction, and competitive advantage Leading, mentoring, and developing a small procurement team ...

function across managed print and IT resale, ensuring we have a resilient, cost-effective, and forward-thinking supply chain that supports both growth and customer excellence. You will work closely with senior leadership and cross-functional teams, bringing insight, structure, and innovation into how we source, manage, and optimise … processes, policies, and systems to improve efficiency, compliance, and data visibility Partnering with sales, operations, and finance to align procurement with demand planning and customer commitments Using market insight and data to identify opportunities for innovation, cost reduction, and competitive advantage Leading, mentoring, and developing a small procurement team ...

strategy , supporting a broader transition from process-led thinking to user needs and goal-driven product strategy Taking insights and prototypes from a digital CX assessment and using these as the starting point for product definition, roadmap development and feature planning Skills Product/Technical Product Ownership roadmap creation, vision … technical stakeholders Ability to take direction and work independently to enable rapid mobilisation Experience Experience in Telecommunications, B2B environments, Digital Portals, CX and Product Strategy/Implementation Comfortable working across business and technology environments Experience with Jira, Confluence and Figma Familiarity with SAFe/scaled Agile frameworks ...

countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded … create a climate and nature-positive future. Job Details: Title: Technical Specialist Work Location: Reading, UK Work Type: Hybrid Job Description: • 10+ years of experience in IT within the telecom domain across different SDLC phases including design, development, and solution delivery • 5+ years of hands-on experience implementing ...

services to our customers. This role is central to ensuring the smooth operation of our SAP support function, driving service excellence, and maintaining trusted customer relationships. As the leader of our SAP Support Centre, you will be responsible for managing the performance of the support team, ensuring effective resolution … monitoring, reporting, and feedback. Drive knowledge sharing and skills development within the support team. Collaborate with sales, consulting, and project teams to ensure seamless customer experience. Skills & Experience Proven experience in managing SAP application and technical support services. Strong knowledge of SAP S/4HANA (cloud ...

Title IP Network Designer With DNS Experience Rate £500 per day inside IR35 - rolling contract DepartmentConnectivity Engineering Location is Flexible - Leeds/London/Reading (1-2 days per week in the office) I am working with a key client with the Telecoms sector who are looking … Network Designer With DNS Experience to join their team for a rolling contract renewed every 3-6 months. This is an IP Network design/Technical Design Authority and you'll work on a variety of IP networking projects which will include: Maintaining hardware, and software to comply with ...

countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded ...

solutions that genuinely help them run and grow their business. You don't need a background in payments. If you've worked in a customer-facing role , built rapport quickly, solved problems, and are driven to succeed, you can thrive as a Field Sales Representative here. Earning Potential Your … earn 50% upfront commission per sign-up Plus 25% recurring income from each business for up to 5 years Around 75% of a customer's total value is paid in year one Extra commission on hardware sales (card machines, POS systems, etc.) What are reps actually earning ...

impending IPO in 2 years, this company boasts an impressive 80% client retention rate, thanks to its innovative products and top-tier customer experience. Are you a go-getter, looking to work with global heavyweights and pave your path to team management? This company's base in the heart ...

service requests that our 1st Line team cannot resolve. Working in a fast-paced MSP environment, you will support a wide range of customer infrastructures and technologies, resolving complex issues across servers, networks, Microsoft 365, and endpoint environments. You will play a key role in maintaining high service quality … ensuring SLA compliance, and delivering an excellent customer experience. Responsibilities Take ownership of technical incidents and service requests through to resolution. Act as the escalation point for 1st Line Support. Manage Incidents, Problems, Changes, Requests and Events using Rocs Service Management platform. Respond to alerts from proactive monitoring systems. ...

Managers to join their growing company. This is your chance to inspire, motivate, and coach a team to success, empowering them to deliver exceptional customer service. Your role will involve: Leading and inspiring a mid sized high-performing team. Coaching and mentoring team members for growth and development. Open … communication and alignment with business and personal goals. Resolve challenges to improve efficiency and customer experience. Track data and analytics to make informed decisions in accordance to KPI's. Develop training plans to maintain skill alignment. Innovation and service excellence. Delegate incoming work to relevant team members. Your Experience ...

infrastructure usage to ensure cost efficiency, maintaining spend within agreed budgets. Ensure the optimal performance of cloud services , delivering a seamless and high-quality experience for end users. Take accountability of the on-call rota , ensuring appropriate coverage, managing participation, and leading rapid incident response to maintain service availability. … metrics such as system availability, uptime, and response times to inform decision-making and improvement initiatives. What you’ll need to succeed Essential: Experience in a leadership role , including mentoring, developing team members and promoting good governance practices. Strong technical expertise in cloud infrastructure design , deployment (CI/ ...

opportunities. Using advanced merchandising tools, analytics, and BI, the successful candidate will maximize visibility, conversion, cross-selling, and revenue growth while delivering an excellent customer experience. This position requires strong commercial acumen, attention to detail, and the ability to thrive in a fast-paced, dynamic environment. Responsibilities: Manage online … trading and merchandising for customer-facing websites. Optimize the onsite customer journey to increase conversions through effective product presentation. Organize and refine category structures, product sequencing, filters, and taxonomy for seamless navigation across all devices. Collaborate with teams across Email, Social, Buying, Design, Digital Marketing, Operations, Development ...

Digital Location: Reading (Hybrid, 2 days per week) Duration: Initial 6 months Contract Type: Inside IR35 Day Rate Help shape the future of our customer experience. We’re looking for a Senior UX Researcher to join our Digital team and lead the research that powers our product strategy. … senior stakeholders Champion inclusive research and user‐centred practices across teams Support continuous discovery and ongoing feedback loops What You’ll Bring 5+ years’ experience as a UX Researcher Strong background in e‐commerce (fashion/retail ideal) Expertise across a wide range of UX research methods Ability ...

ways of working. Communicating clearly and confidently with your team. Following health & safety procedures at all times. Making a difference every day to the customer experience. To be considered for this role of Application Support Analyst (Business Central) you should have prior experience supporting Business Applications ideally … systems. It would be great if you have prior experience of BC but at the least strong experience of Microsoft Dynamics. The Application Support Analyst (Business Central) will be joining a fast-growing team and will naturally progress into a leadership position. There is a competitive salary ...

client is seeking a Lead Audio Visual Technician to join their talented team and play a pivotal role in delivering AV installations that transform customer experiences across the UK. About the Role As Lead AV Technician, you'll be responsible for overseeing and carrying out installations of audio-visual … SLAs for key clients Assist with sourcing, vetting, and onboarding local installation engineers What the Client is Looking For: A minimum of 3 years' experience installing AV hardware Comfortable working on-site in a client-facing capacity Strong understanding of AV technologies including LCD/LED displays, video conferencing ...

Oversee sales forecasting and pipeline management, ensuring timely and accurate reporting. Work closely with internal teams, vendors, and product experts to provide a seamless customer experience. Stay current with industry developments and product knowledge through ongoing learning and training initiatives. What You'll Bring: Experience in an Account ...