1 to 25 of 200 Customer Experience Jobs in Berkshire

The Role We’re looking for an experienced Customer Experience Strategy Consultant to help shape and grow our customer experience (CX) offering. Reporting to the Director of Customer Experience, you’ll lead engagements that drive meaningful, data-informed transformation for our clients. You’ll … play a hands-on role in defining and evolving our CX services – from customer journey mapping and communications strategy to operating models and transformation roadmaps. This role requires strong omnichannel knowledge, an understanding of customer behaviour and data, and the ability to build relationships and trust at senior … Responsibilities Deliver high-impact customer strategy and planning projects Partner with client teams to grow and retain accounts Help shape and evolve our CX propositions in line with client needs and market trends Share relevant industry innovations with clients and colleagues to drive added value What We’re Looking More ❯

Role – Principle – Digital Marketing & Customer Experience Strategist Technology – Marketing & Customer Experience Technology Location – UK Compensation – Competitive (including bonus) Role Developing and implementing strategies and technology solutions that enhance customer engagement, improve user experiences, and leverage technology to drive measurable marketing outcomes. Become a trusted advisor … to customers and also to internal stakeholders in driving customer’s and our own business growth. The ideal candidate will have a passion for blending marketing strategy with cutting-edge consumer experience technology, driving the integration of advanced technologies into our client’s marketing initiatives. Experience 15+ … years of overall industry experience in defining & implementing strategies and technology solutions & applications including Digital Commerce, Marketing Automation, Campaign Management 10+ years of marketing automation platforms (e.g. Adobe Experience suite, Marketo, Salesforce Marketing Cloud) and customer relationship management (CRM) systems. 10+ years of experience with data More ❯

Job Title/Req Number: IGH Customer Manager Base Location: London, Bristol, Leeds, Manchester plus network of 20 offices nationally: www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations The KPMG IGH Customer function is a cornerstone of our business. Operating from London, Bristol, Leeds and Manchester we do work that … institutions and businesses which make the UK what it is. By encompassing a wide range of disciplines across a breadth of areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organisations … applying sector knowledge and technology solutions to deliver the best possible outcomes and get it right first time. Why Join KPMG as a IGH Customer Manager? We recognise that, as individuals, we each have particular needs and that one size doesn’t fit all, when it comes to how More ❯

What are we looking for? This role entails managing and growing our highest profiled clients whilst providing high level of customer experience across all segments within Google Cloud and AWS. You will be responsible for driving customer outcomes across Onboarding, consumption and risk mitigation. You will be … a critical player in driving long-term account success across a portfolio of customers. Job Responsibilities Accelerate customer adoption of solutions and products by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies. Advocate for customer needs in order to … overcome adoption blockers and drive feature development. Lead across multiple work streams and teams to maintain customer momentum. Develop strategic relationships with stakeholders to understand a customer’s business and develop strategic roadmaps. Lead quarterly business reviews and executive sessions to better understand business and technical needs. Serve More ❯

teams to fine-tune messaging and optimize outreach. Use Salesforce and marketing automation tools to track activity and performance. Help deliver a standout buying experience, from first touch to sales handoff. What YouBring Experience in a Sales Development or Inside Sales role, ideally in a SaaS environment. Strategic … account prospecting experience Fluent in French and English - both written andverbal. Strong communication skills and a proactive, problem-solving mindset. Comfortable with CRM and sales engagement platforms (e.g., Salesforce, HubSpot, Out reach). (Bonus) Familiarity with retail industry challenges and how tech can help solve them. Retail, Loyalty Programs … Brands & Agency, Hospitality, Grocery, Customer experience, Customer, Loyalty, Digital marketing, Consumer data, Loyalty, Gift, Technology, Brands, Promotions, Mobile, Apps, POS, Customer, Customer Data, Omnichannel, Personalisation, Marketing, Subscription, Coupons, AI More ❯

Benelux, CNE, Nordics, France, Izrael, Turkey, South Africa, Kazakhstan, ESE, DACH, Iberia, Ukraine. What are we looking for? IT, Math, Economics, Management, Engineering degree Experience in Service Management and Vendor Management Good skills in Stakeholder Management and Communications Fluent English What will be your key responsibilities? Vendor Service Management … knowledge of the service provided by BDS RC, including CIP, enhancements, projects, CV to be able to address concerns, questions, or ideas. CSI, Innovation, Customer Experience Initiate and drive ideas for service improvement, better customer experience, automation, and the like. Analyze the tickets to uncover trends … gaps, automation opportunities. Perform customer experience studies to get feedback and initiate improvements. Get regular feedback from Service Managers and BCF Leads and drive service improvement initiatives. Learn more about XLAs and incorporate those to service measures used in the area of responsibility. Use XLAs insights to drive More ❯

attractive to use. You’ll be taking charge of the entire process and must be able to manage multiple fast-paced projects. SKILLS + EXPERIENCE Experience working on a complex and innovative product Good knowledge of how products create a good customer experience Experience managing … a product from start to finish You must come from a start-up environment 2-4 years’ experience needed HOW TO APPLY If this sounds like the role for you, swiftly send over your CV to Izzi at Harnham by using the link below. More ❯

Mandatory one day a week in the office in W11 London) Duration: Maternity Cover Contract Summary Our client is a multi-award-winning international customer experience tech company. Their software seamlessly integrates into a client's technology stack and can increase sales conversions by 40%, reduce transaction times … and vastly improve the customer experience net promoter score. As the Technical Solutions Engineer, you will be responsible for understanding the client's needs, documenting the requirements and designing tailored technical solutions fit for purpose. We need someone who understands software as a service implementation, has an analytical … the capability and desire to work in a technical product support role. The Technical Solutions Engineer will also be expected to support the wider customer implementation, for example, troubleshooting, solution design, testing, customer education and post-implementation support. This role could suit a Developer who wants to be More ❯

Job Title/Req Number: Customer Assistant Manager/105550 Base Location: London, Bristol, Leeds, Manchester plus network of 20 offices nationally: www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations The KPMG IGH Customer function is a cornerstone of our business. Operating from London, Bristol, Leeds and Manchester we do … institutions and businesses which make the UK what it is. By encompassing a wide range of disciplines across a breadth of areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organisations … applying sector knowledge and technology solutions to deliver the best possible outcomes and get it right first time. Why Join KPMG as a Customer Assistant Manager? We recognise that, as individuals, we each have particular needs and that one size doesn’t fit all, when it comes to how More ❯

payments, helping businesses save money, automate processes, and grow — but we’re only just getting started. We're seeking a Senior Product Manager with experience launching card products in African markets to drive strategy, adoption, and customer experience for our new card offerings, collaborating cross-functionally to … launching and scaling card products tailored to African markets. Work closely with Engineering, Compliance, Sales, and Marketing teams to deliver card products that meet customer needs and regulatory standards. Identify customer pain points and ensure the product delivers an exceptional user experience. Define clear product roadmaps and manage … the first 6 months, ensuring integration with existing payment systems and meeting all compliance and operational benchmarks. Driving Product Adoption: Achieve 10x growth in customer adoption within the first year through effective go-to-market strategies and customer engagement initiatives. Evolving the proposition: Transform the card product from More ❯

and solutions for the region. As the business requirement and digital eco-system evolves, the Digital Operations Lead also focus on: Identify and address customer and partner experience gaps through agile digital solutions, accelerating business and customer outcomes. Enable digital experiences that are aligned with customer … solutions, assuring the transactional continuity towards and the continuous product evolution, in advancing digital business agenda Land and expand the digital solution across business, customer segments, and countries, achieving customer and operational excellence. Foster a culture of change readiness and agility. Key Accountabilities Understand business requirements and role … the right approach for delivering the required solution Maintain compliance requirements like access control, PII and cyber-security checks Education University degree or equivalent experience Experience Skills: Understanding of Agile work practices, Analytics, Change implementation planning and management, Continuous Improvement Competencies: Digital Fluency - Mastery Delivers an effortless customer More ❯

we have an insatiable hunger to ‘wow’! 🚀 While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise … cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected. Join the Wireless Logic Adventure: Are you a Customer Touchpoint Insight Analyst that will drive the transformation of our customer interactions by leveraging data-driven insights? Ready to join a leading global … company and play a key role in our building out relationships? Look no further! We are seeking an ambitious Customer Touchpoint Insight Analyst to join our expanding team. 🌍💼 Your Daily Quest: 🌎 As a Customer Touchpoint Insight Analyst at Wireless Logic, you'll need a deep understanding of customer More ❯

Responsibilities: 1 . Customer Relationship Establishment & Business Opportunity Expansion Proactively gain insights into key industries in the country/region/market, identify key/potential customers, and be able to proactively find key decision-making chains and identify customers' actual needs. Use customer's language to start … conversations, gain customer trust, mining product and technology needs, and form effective business opportunities. Carry out Secondary Development for existing customers, provide customers with experience upgrades in services, operational cooperation and other aspects, and promote resource expansion. Regularly contact existing and potential customers to keep abreast of key … relationships with customers' CXOs or decision makers, to obtain critical support in cooperation. 2. Product & Technological Value Delivery Based on the understanding of the customer's industry and business background, help the customer to understand the technical value of Alibaba Cloud's products such as Apsara Stack, seven More ❯

We are looking for a Japanese Speaking Customer Service Agent based in London to join our client. About The Client: We are a global company providing payment services to our partners, merchant app stores, and their end-user customers. Our Customer Support team plays a vital role in … ensuring seamless operations and outstanding end-user customer experiences. As a Customer Support Agent, you will be part of our dedicated Customer Support team, assisting end-user customers in resolving inquiries and delivering exceptional support. Role Summary: As a Customer Support Agent, you will contribute to … our best-in-class payment services by providing prompt and accurate support to end-user customers. Working alongside a team of other Customer Support Agents, you will deliver excellent customer service, exceeding expectations, and meeting service-level agreements. With a focus on technical and analytical skills, you will More ❯

We are looking for a French Speaking Customer Service Agent based in London to join our client. About The Client: We are a global company providing payment services to our partners, merchant app stores, and their end-user customers. Our Customer Support team plays a vital role in … ensuring seamless operations and outstanding end-user customer experiences. As a Customer Support Agent, you will be part of our dedicated Customer Support team, assisting end-user customers in resolving inquiries and delivering exceptional support. Role Summary: As a Customer Support Agent, you will contribute to … our best-in-class payment services by providing prompt and accurate support to end-user customers. Working alongside a team of other Customer Support Agents, you will deliver excellent customer service, exceeding expectations, and meeting service-level agreements. With a focus on technical and analytical skills, you will More ❯

we have an insatiable hunger to ‘wow’! 🚀 While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise … our M2M databases. This role offers the chance to work with a diverse range of internal and external stakeholders, making a real impact on customer experience and operational efficiency. Your Daily Quest (Key Responsibilities): 🌎 Spearhead the end-to-end migration process for Wireless Logic and Arkessa customers, ensuring … customers and internal teams in the loop with regular, clear progress updates throughout the migration journey. Become our go-to expert on Energy Metering customer migrations and all three main migration types, sharing your knowledge and best practices. Develop and deliver engaging training sessions for both customers and internal More ❯

Company Description Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. … There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI … organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around More ❯

we work hard, make quick decisions and deliver to our ambitious goals every day. The purpose of this role is to ensure that the customer and clients are the primary focus in the Final Mile of the parcel journey. The Community Delivery Manager is responsible for final mile performance … number of performance measures including Speed of Service, Standard, Next Day, Next Director, Collections, C2C, Claims/Enquiries and End of Life that ensure customer and client satisfaction. Keeping enquiries to a minimum by driving an exceptional customer experience through successful courier engagement, communication and retention. Capacity … to minimise business risk and ensure that all requirements are continually met. Motivating and engaging self-employed couriers to ensure a high standard of customer service between the courier and end customer that will improve overall customer and client satisfaction. Cost leadership and driving financial control through More ❯

We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will … be results-driven, with a strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. … analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure More ❯

companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT … CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price … act as a mentor to the regional solution engineering organization. As a Principal Solution Engineer you will also utilize your strong technical, business, and customer skills to provide a deep level of technical consultation to prospects and customers to support sales and channel goals. You will have the opportunity More ❯

Tier 3 CPE Engineer to join our team based in either Slough, Peterborough or Reading. The Tier 3 CPE Engineer is responsible for supporting customer WAN, LAN, and wireless LAN networks . This includes responsibility and accountability to deliver tangible results based on network performance and uptime as well … as a great end-to-end customer experience. A Tier 3 CPE Engineer will also be responsible for significant design work for complex customer solutions and core network solutions . The role holder must be to a Cisco CCNP level of qualification or hold similar level of commercial … experience, and experience working within an ICT managed services organisation. The focus is on a deep and extensive understanding, knowledge and experience on Cisco routers, switches, wireless LAN controllers/access points and different WAN technologies . All managed services are delivered against ITIL alignment, ISO More ❯

Tier 3 CPE Engineer to join our team based in either Slough, Peterborough or Reading. The Tier 3 CPE Engineer is responsible for supporting customer WAN, LAN, and wireless LAN networks . This includes responsibility and accountability to deliver tangible results based on network performance and uptime as well … as a great end-to-end customer experience. A Tier 3 CPE Engineer will also be responsible for significant design work for complex customer solutions and core network solutions . The role holder must be to a Cisco CCNP level of qualification or hold similar level of commercial … experience, and experience working within an ICT managed services organisation. The focus is on a deep and extensive understanding, knowledge and experience on Cisco routers, switches, wireless LAN controllers/access points and different WAN technologies . All managed services are delivered against ITIL alignment, ISO More ❯

proficient in developing product content strategies, skilled at blending UX writing with storytelling, and confident taking a content-first approach to end-to-end experience design. You’ll be ideal for this role if you: Are passionate about finding the right content solutions to meet users’ needs using research … data, and empathy Have extensive experience of bringing clarity, consistency and usability to the overall product experience Are dedicated to designing product experiences that are helpful and human What you’ll do Reporting to our Senior Content Design Manager, you’ll help drive the strategy and approach to … modelling and mapping), and UI frameworks to design content solutions that scale Auditing, analysing, structuring, creating and presenting compelling UX content throughout the product experience Partner across product and research teams using human-centered design methods to drive content tests that measurably improve the customer experience; and More ❯

every day. The purpose of this role is to ensure that the business meet's our clients and customers expectations by driving an excellent customer experience through a team who drive the engagement of self-employed couriers. The role is accountable for the performance of a team covering … to maintain and further improve both the Company and third-party contractual standards. You will be accountable for: Responsible for regional performance targets and customer satisfaction through the guiding, coaching and managing of a team of Community Delivery Managers. Influencing the build of and responsible for the delivery and … Manager, and key stakeholder across the organisation through effective communication skills resulting in high performance in the end to end parcel journey. Accountable for customer complaint escalation management and timely resolution to ensure customer satisfaction through liaising with the Customer Services Team and leadership of Community Delivery More ❯

solid relationships with top-tier stakeholders (yes, all the way up to the C-suite and board), and drive serious commercial momentum. 5+ years’ experience in an Account Manager role or similar. Hybrid – London area. Salary up to £70K. WHO ARE WE? We are an exciting digital marketing agency … go-to strategic ally, supporting growth and collaboration across their entire business. Driving client retention and Growth by Work hand-in-hand with Client Experience and Performance teams to keep client retention soaring above 90%, while spotting fresh opportunities to expand services, grow your portfolio, and smash revenue goals. … so is only accepting applicants with full working rights in the UK. BUSINESS DIRECTOR, ACCOUNT MANAGER, PRODUCT MANAGER, SEO, PPC, CUSTOMER EXPERIENCE, CX, GROWTH, GROWTH MARKETING. More ❯