20 of 20 Customer Retention Jobs in Berkshire

Customer Success Business Partner Manchester, Leeds or Slough (Hybrid 2-3 days in office) Competitive + Commission Permanent full time We are looking for an experienced Customer Success Business Partner (CSBP) to join IRIS Software Group, supporting our market-leading accountancy software portfolio . As a CSBP … trusted advisor to our key customers and strategic service partners, helping them maximise value from their IRIS solutions throughout the entire customer lifecycle. You will play a critical role in onboarding, adoption, retention, and growth, ensuring our customers achieve meaningful outcomes and long-term success. Working within ...

organizations embrace the power of easy collaboration and high productivity. Learn more at: About the Role This role involves managing key customers and driving customer retention and expansion while working closely with the sales team to develop effective strategies. Responsibilities Manage key account customer relationships, overseeing … commercial aspects including upselling and retention. Drive customer retention and expansion, aiming to increase net retention within your account portfolio and meet quarterly revenue targets. Build and maintain long-term partnerships with key accounts. Collaborate closely with the Channel Sales Team to develop and execute ...

hours per week (Hybrid) Sector : Global Tech Job Description As an Account Executive Ad Sales, you practice and embody selling in both internal and customer settings. You use your comprehensive knowledge of your client's business, the advertising industry, and your vertical to identify and enable longer-term opportunities … more customers by driving joint business plan development, account-level strategy, and annual activation plans and developing new customer relationships and new revenue streams. You are a key contributor in delivering work including sales strategy development, pitching, customer relationship growth, and opportunity sizing. You influence cross-team collaborations ...

accounts, improving CSAT and maintain and updating Account development plans. You will also drive new product uptake through whitespace analysis, working closely with the customer success and Customer care teams to understand key customer challenges and opportunities and develop key win strategies that differentiate our Client … compliance or health & safety solutions would be considered desirable. Experience or understanding of a subscription based service would be helpful and demonstrable experience in customer retention, account management and acquisition to drive high growth performances through effective sales methodology would be ideal. You will be able ...

scoring & analytics, automated response). You will work closely with the CTO/founder, engineering, data/AI teams, UX/design, marketing, and customer-success to define product strategy, prioritise features, and deliver value to customers and the business. You will play a key role in shaping …/risk teams, GRC teams, supply chain teams). Key Responsibilities: Define and maintain a compelling product vision and roadmap aligned with business goals, customer needs and market dynamics (third-party risk, supply chain resilience, AI-driven intelligence). Engage deeply with customers (prospects, existing users) to understand their ...

pricing discretion to apply price increases where possible and drive additional revenue growth. Identify and close upsell and cross-sell opportunities, working closely with Customer Success and Sales teams. Forecast and track renewal performance, ensuring transparency in renewal revenue, churn risks, and growth opportunities. Optimise the renewals playbook, refining … negotiation & communication skills and experience handling commercial discussions directly with customers. Ability to identify and close upsell/cross-sell opportunities within an existing customer base. Analytical mindset with experience tracking revenue performance and customer retention metrics. Self-starter mentality with a passion for hitting ...

growth, quality and predictability) and Deal support. An important attribute of the role will be identifying growth strategies and working closely with delivery and customer success teams to accelerate revenue growth. Success Measures Achieve regional sales targets. Accelerate the awareness and adoption of Shibumi solutions in the region. Mentor … engagement and implement a repeatable methodology and process for maximizing sales success. Drive the commercial success of the Shibumi team in EMEA by increasing customer retention and driving growth through expansion of existing customer investments and acquiring new customers. Adhere to the company's operational framework ...

Coty, Mars, Diageo, Unilver etc They have a really strong value proposition to sell - you have something people want and helps them Strong client retention 100+ team hitting >15m in revenue, they are going places! Working with 1000s of retailers around the globe The Role This role ...

CRAE GROUP is one of the fastest-growing B2B service providers based in Cyprus. We develop, maintain, and deploy various IT and customer-based services to numerous businesses in various industries around the world. Founded in 2018, our continuous energy and efforts aim towards becoming a leading service provider … relationships with our most valued clients. You will act as their main point of contact, ensuring they receive a personalized, engaging, and high-quality customer experience. The role requires a mix of relationship management, sales, strategic thinking, and problem-solving to maximize client's retention and satisfaction. ...

deliver solutions that address client business needs and deliver client value while supporting product-specific business strategies. •Engage at all levels within the customer, sales and channel partner organization. Work with the customers and Business Partners to grow market share within the portfolio. •Provide sales direction and leadership … local Industry Conferences and User Group meetings •Contribute to creating and executing regional sales plays •Engage BigFix GEO and Global Leadership to increase customer advocacy and progress deals •Exceed assigned software, services and renewals sales targets •Maintain customer retention •Add new logos annually What ...

production systems. This is an exciting opportunity for a data-savvy individual with a strong business acumen to make a significant impact on our customer retention and long-term success. Key Responsibilities: Design, train, validate, and optimize classical ML models (e.g., regression, decision trees, random forests, gradient ...

innovative team. Our AI-powered solution is revolutionizing the way Health and Fitness Operators manage their businesses, and we have a growing, highly referencable customer base. Responsibilities: Generate new business leads through various sales activities, including cold calling, email campaigns, and networking. Conduct high-level conversations with executives … Build and maintain strong relationships with customers and partners Collaborate with cross-functional teams, including product and marketing, to drive new product adoption and customer retention at Keepme Accurately forecast and track sales pipeline and revenue Achieve or exceed monthly, quarterly, and annual sales targets Requirements: 3+ ...

market execution including new business growth and existing client retention. Cross-functional leadership across the revenue organisation, partnering closely with global sales, customer success, marketing and operational stakeholders Act as the "launcher + scaler": localise central strategy, build the plan, drive momentum, and propose expansion paths proactively Your previous ...

owners. Key Responsibilities Identify and secure new business opportunities across the UK and European markets. Manage and develop existing accounts, ensuring exceptional service and customer retention. Create tailored proposals, pricing strategies, and product recommendations to meet client needs. Collaborate with internal teams (production, logistics, quality, finance) to deliver seamless ...

Client Service Director/Engagement Lead - P&C Insurance Primary Skill: Automation CoE, Customer Management Location: London, UK | Hybrid (3 days onsite/week) Experience: 15–20 years Role Summary We are seeking a senior Client Service Director/Engagement Lead with strong P&C Insurance and Automation Center ...

clear, actionable insights that drive commercial value. Analyse large and complex datasets to quantify the impact of marketing investment on key outcomes such as customer acquisition, retention, and engagement. Apply a range of data science techniques - including regression, machine learning, and time-series modelling - to generate insights ...

measured against the achievement of targets, against the objectives and responsibilities listed above, and against the following standard criteria: Client Relationship & Satisfaction Client Retention Rate: Maintain a high retention rate across managed accounts through proactive engagement and value delivery. Client Satisfaction Scores: Achieve and sustain positive ...

Senior Account Executive to join their team and help to expand their enterprise market presence within in-house enterprise legal teams whilst nurturing strong customer relationships. As an Senior Account Executive, you will be responsible for driving sales growth with new business customers as well as cross selling … upselling into existing relationships. Ensuring high levels of customer satisfaction and retention for their customers. You will work closely with cross-functional teams to develop and implement effective sales strategies, acquire new customers, and maximize revenue from existing accounts. As well as target a strategic new business ...

data-driven strategy. We exist to help merchants unlock their full growth potential on Shopify. About The Role We are hiring a Customer Success Manager to own and grow relationships with our merchants. Your role is not about project management or delivery, that is handled by our dedicated … opportunities. Develop growth strategies tailored to each merchant and hand over execution to our PM team. Build deep, trusted relationships that ensure client retention and satisfaction. Proactively identify upsell and cross-sell opportunities that benefit both the client and Charle. Work closely with internal teams to ensure insights ...

Dyson, Ferrari, and Tesla. With SoftBank and Sequoia Capital backing and an impending IPO in 2 years, this company boasts an impressive 80% client retention rate, thanks to its innovative products and top-tier customer experience. Are you a go-getter, looking to work with global heavyweights ...